{"version":"1.0.0","segments":[{"speaker":"Blaise Delfino","startTime":6.87,"endTime":9.51,"body":"You're tuned"},{"speaker":"Blaise Delfino","startTime":6.87,"endTime":9.51,"body":"into the Hearing Matters Podcast"},{"speaker":"Blaise Delfino","startTime":9.51,"endTime":14.01,"body":"with Dr. Gregory Delfino and"},{"speaker":"Blaise Delfino","startTime":9.51,"endTime":14.01,"body":"Blaise Delfino of Audiology"},{"speaker":"Blaise Delfino","startTime":14.01,"endTime":17.82,"body":"Services and Fader Plugs, the"},{"speaker":"Blaise Delfino","startTime":14.01,"endTime":17.82,"body":"show that discusses hearing"},{"speaker":"Blaise Delfino","startTime":17.82,"endTime":23.22,"body":"technology, best practices, and"},{"speaker":"Blaise Delfino","startTime":17.82,"endTime":23.22,"body":"a growing national epidemic -"},{"speaker":"Blaise Delfino","startTime":23.58,"endTime":27.42,"body":"Hearing Loss. I'm your host"},{"speaker":"Blaise Delfino","startTime":23.58,"endTime":27.42,"body":"Blaise Delfino, and on this"},{"speaker":"Blaise Delfino","startTime":27.42,"endTime":31.53,"body":"episode, you will learn why you"},{"speaker":"Blaise Delfino","startTime":27.42,"endTime":31.53,"body":"should not buy hearing aids"},{"speaker":"Blaise Delfino","startTime":31.77,"endTime":37.71,"body":"online. But before we dive in,"},{"speaker":"Blaise Delfino","startTime":31.77,"endTime":37.71,"body":"here are a few hearing facts. 12"},{"speaker":"Blaise Delfino","startTime":37.71,"endTime":42.27,"body":"and a half percent of kids"},{"speaker":"Blaise Delfino","startTime":37.71,"endTime":42.27,"body":"between the ages of six and 19"},{"speaker":"Blaise Delfino","startTime":42.57,"endTime":46.62,"body":"have hearing loss as a result of"},{"speaker":"Blaise Delfino","startTime":42.57,"endTime":46.62,"body":"listening to loud music,"},{"speaker":"Blaise Delfino","startTime":46.92,"endTime":52.47,"body":"particularly through earbuds at"},{"speaker":"Blaise Delfino","startTime":46.92,"endTime":52.47,"body":"unsafe volumes. Even a mild"},{"speaker":"Blaise Delfino","startTime":52.47,"endTime":58.86,"body":"hearing loss can cause a child"},{"speaker":"Blaise Delfino","startTime":52.47,"endTime":58.86,"body":"to miss as much as 50% of"},{"speaker":"Blaise Delfino","startTime":58.86,"endTime":63.33,"body":"classroom discussion. Hearing"},{"speaker":"Blaise Delfino","startTime":58.86,"endTime":63.33,"body":"issues are the most common"},{"speaker":"Blaise Delfino","startTime":63.33,"endTime":68.43,"body":"service connected disability"},{"speaker":"Blaise Delfino","startTime":63.33,"endTime":68.43,"body":"among American veterans. An"},{"speaker":"Blaise Delfino","startTime":68.43,"endTime":73.65,"body":"estimated 50 million Americans"},{"speaker":"Blaise Delfino","startTime":68.43,"endTime":73.65,"body":"experienced tinnitus or ringing"},{"speaker":"Blaise Delfino","startTime":73.65,"endTime":79.89,"body":"in the ears - 90% of those have"},{"speaker":"Blaise Delfino","startTime":73.65,"endTime":79.89,"body":"hearing loss. Hearing loss has"},{"speaker":"Blaise Delfino","startTime":79.89,"endTime":84.66,"body":"been shown to negatively impact"},{"speaker":"Blaise Delfino","startTime":79.89,"endTime":84.66,"body":"nearly every dimension of the"},{"speaker":"Blaise Delfino","startTime":84.66,"endTime":88.8,"body":"human experience, including"},{"speaker":"Blaise Delfino","startTime":84.66,"endTime":88.8,"body":"physical health, emotional and"},{"speaker":"Blaise Delfino","startTime":88.8,"endTime":93.87,"body":"mental health, perceptions of"},{"speaker":"Blaise Delfino","startTime":88.8,"endTime":93.87,"body":"mental acuity, social skills,"},{"speaker":"Blaise Delfino","startTime":94.23,"endTime":99.0,"body":"family relationships, and self"},{"speaker":"Blaise Delfino","startTime":94.23,"endTime":99.0,"body":"esteem as well as work and"},{"speaker":"Blaise Delfino","startTime":99.0,"endTime":103.11,"body":"school performance."},{"speaker":"Blaise Delfino","startTime":99.0,"endTime":103.11,"body":"Approximately 48 million"},{"speaker":"Blaise Delfino","startTime":103.14,"endTime":108.12,"body":"Americans have some degree of"},{"speaker":"Blaise Delfino","startTime":103.14,"endTime":108.12,"body":"hearing loss. To our listeners"},{"speaker":"Blaise Delfino","startTime":108.12,"endTime":113.25,"body":"tuned in right now hearing loss"},{"speaker":"Blaise Delfino","startTime":108.12,"endTime":113.25,"body":"is a national epidemic that"},{"speaker":"Blaise Delfino","startTime":113.25,"endTime":117.63,"body":"needs to be treated by a"},{"speaker":"Blaise Delfino","startTime":113.25,"endTime":117.63,"body":"licensed audiologist and or"},{"speaker":"Blaise Delfino","startTime":117.63,"endTime":121.77,"body":"hearing health care"},{"speaker":"Blaise Delfino","startTime":117.63,"endTime":121.77,"body":"professional. Hearing loss is"},{"speaker":"Blaise Delfino","startTime":121.77,"endTime":126.36,"body":"not an Add To Cart model by any"},{"speaker":"Blaise Delfino","startTime":121.77,"endTime":126.36,"body":"means. Ladies and gentlemen,"},{"speaker":"Blaise Delfino","startTime":126.36,"endTime":129.18,"body":"hearing loss does not"},{"speaker":"Blaise Delfino","startTime":126.36,"endTime":129.18,"body":"discriminate. Children can"},{"speaker":"Blaise Delfino","startTime":129.18,"endTime":132.54,"body":"present with hearing loss,"},{"speaker":"Blaise Delfino","startTime":129.18,"endTime":132.54,"body":"adults can present with hearing"},{"speaker":"Blaise Delfino","startTime":132.54,"endTime":137.13,"body":"loss, and individuals over the"},{"speaker":"Blaise Delfino","startTime":132.54,"endTime":137.13,"body":"age of 60 can experience hearing"},{"speaker":"Blaise Delfino","startTime":137.13,"endTime":142.5,"body":"loss now, if left untreated,"},{"speaker":"Blaise Delfino","startTime":137.13,"endTime":142.5,"body":"hearing loss can adversely"},{"speaker":"Blaise Delfino","startTime":142.5,"endTime":147.06,"body":"affect the overall health and"},{"speaker":"Blaise Delfino","startTime":142.5,"endTime":147.06,"body":"well being of the individual who"},{"speaker":"Blaise Delfino","startTime":147.06,"endTime":152.16,"body":"presents with hearing loss such"},{"speaker":"Blaise Delfino","startTime":147.06,"endTime":152.16,"body":"as cognitive decline, isolation,"},{"speaker":"Blaise Delfino","startTime":152.19,"endTime":155.28,"body":"depression, and many more"},{"speaker":"Blaise Delfino","startTime":152.19,"endTime":155.28,"body":"comorbidities."},{"speaker":"Blaise Delfino","startTime":155.63,"endTime":158.78,"body":"So at this point you may be"},{"speaker":"Blaise Delfino","startTime":155.63,"endTime":158.78,"body":"asking, well, Blaise, why"},{"speaker":"Blaise Delfino","startTime":158.78,"endTime":163.34,"body":"shouldn't I buy hearing aids"},{"speaker":"Blaise Delfino","startTime":158.78,"endTime":163.34,"body":"online? Well, number one, when"},{"speaker":"Blaise Delfino","startTime":163.34,"endTime":167.93,"body":"you buy hearing aids online, you"},{"speaker":"Blaise Delfino","startTime":163.34,"endTime":167.93,"body":"do not have to go through"},{"speaker":"Blaise Delfino","startTime":167.93,"endTime":173.81,"body":"comprehensive testing. This is"},{"speaker":"Blaise Delfino","startTime":167.93,"endTime":173.81,"body":"alarming and unsafe for many,"},{"speaker":"Blaise Delfino","startTime":174.14,"endTime":178.67,"body":"many reasons. When you visit a"},{"speaker":"Blaise Delfino","startTime":174.14,"endTime":178.67,"body":"licensed audiologist or hearing"},{"speaker":"Blaise Delfino","startTime":178.67,"endTime":183.2,"body":"healthcare professional, they"},{"speaker":"Blaise Delfino","startTime":178.67,"endTime":183.2,"body":"will conduct otoscopy. When the"},{"speaker":"Blaise Delfino","startTime":183.2,"endTime":187.01,"body":"hearing healthcare professional"},{"speaker":"Blaise Delfino","startTime":183.2,"endTime":187.01,"body":"or audiologist is looking in"},{"speaker":"Blaise Delfino","startTime":187.01,"endTime":191.66,"body":"your ear, they're looking for"},{"speaker":"Blaise Delfino","startTime":187.01,"endTime":191.66,"body":"any scarring, discharge,"},{"speaker":"Blaise Delfino","startTime":191.84,"endTime":195.98,"body":"perforation of the tympanic"},{"speaker":"Blaise Delfino","startTime":191.84,"endTime":195.98,"body":"membrane, which is also known as"},{"speaker":"Blaise Delfino","startTime":195.98,"endTime":199.82,"body":"and referred to as the eardrum."},{"speaker":"Blaise Delfino","startTime":195.98,"endTime":199.82,"body":"If you purchase hearing aids"},{"speaker":"Blaise Delfino","startTime":199.82,"endTime":206.42,"body":"online otoscopy is not"},{"speaker":"Blaise Delfino","startTime":199.82,"endTime":206.42,"body":"conducted. So at this point in"},{"speaker":"Blaise Delfino","startTime":206.42,"endTime":210.53,"body":"time, how will you know if you"},{"speaker":"Blaise Delfino","startTime":206.42,"endTime":210.53,"body":"present with impacted ear wax?"},{"speaker":"Blaise Delfino","startTime":211.13,"endTime":215.87,"body":"How will you know if you present"},{"speaker":"Blaise Delfino","startTime":211.13,"endTime":215.87,"body":"with a cholesteatoma? You won't."},{"speaker":"Blaise Delfino","startTime":216.23,"endTime":219.23,"body":"When you visit a licensed"},{"speaker":"Blaise Delfino","startTime":216.23,"endTime":219.23,"body":"audiologist or hearing"},{"speaker":"Blaise Delfino","startTime":219.23,"endTime":223.58,"body":"healthcare professional, they"},{"speaker":"Blaise Delfino","startTime":219.23,"endTime":223.58,"body":"will conduct tympanometry which"},{"speaker":"Blaise Delfino","startTime":223.58,"endTime":227.99,"body":"tells the professional valuable"},{"speaker":"Blaise Delfino","startTime":223.58,"endTime":227.99,"body":"information about the status of"},{"speaker":"Blaise Delfino","startTime":227.99,"endTime":232.88,"body":"the middle ear. If you buy"},{"speaker":"Blaise Delfino","startTime":227.99,"endTime":232.88,"body":"hearing aids online tympanometry"},{"speaker":"Blaise Delfino","startTime":232.94,"endTime":238.97,"body":"is not conducted. Now you might"},{"speaker":"Blaise Delfino","startTime":232.94,"endTime":238.97,"body":"be asking, \"Well Blaise, what is"},{"speaker":"Blaise Delfino","startTime":238.97,"endTime":243.17,"body":"tympanometry? Why is it so"},{"speaker":"Blaise Delfino","startTime":238.97,"endTime":243.17,"body":"important?\" Tympanometry is a"},{"speaker":"Blaise Delfino","startTime":243.17,"endTime":248.06,"body":"test that measures the function"},{"speaker":"Blaise Delfino","startTime":243.17,"endTime":248.06,"body":"and movements of the eardrum and"},{"speaker":"Blaise Delfino","startTime":248.06,"endTime":253.37,"body":"the middle ear. The results of"},{"speaker":"Blaise Delfino","startTime":248.06,"endTime":253.37,"body":"tympanometry are represented on"},{"speaker":"Blaise Delfino","startTime":253.37,"endTime":257.93,"body":"a graph, which is what we call"},{"speaker":"Blaise Delfino","startTime":253.37,"endTime":257.93,"body":"the tympanogram. Now the test is"},{"speaker":"Blaise Delfino","startTime":257.96,"endTime":262.04,"body":"quick, it's painless, unless the"},{"speaker":"Blaise Delfino","startTime":257.96,"endTime":262.04,"body":"middle ear or the eardrum is"},{"speaker":"Blaise Delfino","startTime":262.04,"endTime":267.74,"body":"inflamed. And tympanometry is"},{"speaker":"Blaise Delfino","startTime":262.04,"endTime":267.74,"body":"typically used to detect or rule"},{"speaker":"Blaise Delfino","startTime":267.74,"endTime":272.66,"body":"out several things, such as the"},{"speaker":"Blaise Delfino","startTime":267.74,"endTime":272.66,"body":"presence of fluid in the middle"},{"speaker":"Blaise Delfino","startTime":272.66,"endTime":277.04,"body":"ear, a middle ear infection, a"},{"speaker":"Blaise Delfino","startTime":272.66,"endTime":277.04,"body":"hole in the eardrum or"},{"speaker":"Blaise Delfino","startTime":277.04,"endTime":281.27,"body":"perforation, or Eustachian tube"},{"speaker":"Blaise Delfino","startTime":277.04,"endTime":281.27,"body":"dysfunction. If you buy hearing"},{"speaker":"Blaise Delfino","startTime":281.27,"endTime":286.94,"body":"aids online tympanometry is not"},{"speaker":"Blaise Delfino","startTime":281.27,"endTime":286.94,"body":"conducted. So how will you know"},{"speaker":"Blaise Delfino","startTime":286.94,"endTime":290.84,"body":"if you present with a middle ear"},{"speaker":"Blaise Delfino","startTime":286.94,"endTime":290.84,"body":"infection or perforated eardrum?"},{"speaker":"Blaise Delfino","startTime":291.35,"endTime":295.94,"body":"You will not. During your visit"},{"speaker":"Blaise Delfino","startTime":291.35,"endTime":295.94,"body":"with a licensed audiologist or"},{"speaker":"Blaise Delfino","startTime":295.94,"endTime":299.18,"body":"hearing healthcare professional"},{"speaker":"Blaise Delfino","startTime":295.94,"endTime":299.18,"body":"a comprehensive evaluation will"},{"speaker":"Blaise Delfino","startTime":299.18,"endTime":303.86,"body":"be conducted. Now Dr. Delfino"},{"speaker":"Blaise Delfino","startTime":299.18,"endTime":303.86,"body":"and I have an episode titled"},{"speaker":"Blaise Delfino","startTime":303.89,"endTime":306.29,"body":"\"The Importance of Visiting a"},{"speaker":"Blaise Delfino","startTime":303.89,"endTime":306.29,"body":"Hearing Healthcare"},{"speaker":"Blaise Delfino","startTime":306.29,"endTime":310.16,"body":"Professional.\" So what I'm about"},{"speaker":"Blaise Delfino","startTime":306.29,"endTime":310.16,"body":"to discuss really dovetails off"},{"speaker":"Blaise Delfino","startTime":310.16,"endTime":313.7,"body":"that episode, but we're just"},{"speaker":"Blaise Delfino","startTime":310.16,"endTime":313.7,"body":"going to briefly dive in here. A"},{"speaker":"Blaise Delfino","startTime":313.7,"endTime":317.66,"body":"comprehensive audiological"},{"speaker":"Blaise Delfino","startTime":313.7,"endTime":317.66,"body":"evaluation includes speech"},{"speaker":"Blaise Delfino","startTime":317.66,"endTime":321.59,"body":"audiometry, pure tone"},{"speaker":"Blaise Delfino","startTime":317.66,"endTime":321.59,"body":"audiometry, speech in noise"},{"speaker":"Blaise Delfino","startTime":321.62,"endTime":325.88,"body":"testing, which is essential"},{"speaker":"Blaise Delfino","startTime":321.62,"endTime":325.88,"body":"because this allows the the uh"},{"speaker":"Blaise Delfino","startTime":325.91,"endTime":329.6,"body":"hearing healthcare professional"},{"speaker":"Blaise Delfino","startTime":325.91,"endTime":329.6,"body":"to understand and compare how"},{"speaker":"Blaise Delfino","startTime":329.6,"endTime":333.65,"body":"you understand speech and quiet"},{"speaker":"Blaise Delfino","startTime":329.6,"endTime":333.65,"body":"versus speech in complex"},{"speaker":"Blaise Delfino","startTime":333.65,"endTime":337.97,"body":"listening situations, which also"},{"speaker":"Blaise Delfino","startTime":333.65,"endTime":337.97,"body":"assists in the hearing aid"},{"speaker":"Blaise Delfino","startTime":337.97,"endTime":341.45,"body":"recommendation process. A"},{"speaker":"Blaise Delfino","startTime":337.97,"endTime":341.45,"body":"comprehensive audiological"},{"speaker":"Blaise Delfino","startTime":341.45,"endTime":344.96,"body":"evaluation also includes"},{"speaker":"Blaise Delfino","startTime":341.45,"endTime":344.96,"body":"otoacoustic emissions. The"},{"speaker":"Blaise Delfino","startTime":344.96,"endTime":349.1,"body":"aforementioned allows the"},{"speaker":"Blaise Delfino","startTime":344.96,"endTime":349.1,"body":"audiologist or licensed hearing"},{"speaker":"Blaise Delfino","startTime":349.1,"endTime":353.27,"body":"healthcare professional to"},{"speaker":"Blaise Delfino","startTime":349.1,"endTime":353.27,"body":"evaluate the status of your"},{"speaker":"Blaise Delfino","startTime":353.42,"endTime":358.04,"body":"hearing acuity, your hearing"},{"speaker":"Blaise Delfino","startTime":353.42,"endTime":358.04,"body":"sensitivity, and your ability to"},{"speaker":"Blaise Delfino","startTime":358.07,"endTime":360.35,"body":"understand speech in quiet"},{"speaker":"Blaise Delfino","startTime":360.36,"endTime":366.42,"body":"and complex or noisy situations."},{"speaker":"Blaise Delfino","startTime":360.36,"endTime":366.42,"body":"A comprehensive evaluation"},{"speaker":"Blaise Delfino","startTime":366.42,"endTime":370.17,"body":"ladies and gentlemen tells us so"},{"speaker":"Blaise Delfino","startTime":366.42,"endTime":370.17,"body":"much. It tells us the type and"},{"speaker":"Blaise Delfino","startTime":370.17,"endTime":375.12,"body":"degree of hearing loss. If you"},{"speaker":"Blaise Delfino","startTime":370.17,"endTime":375.12,"body":"purchase hearing aids online, a"},{"speaker":"Blaise Delfino","startTime":375.12,"endTime":381.84,"body":"hearing test is not conducted or"},{"speaker":"Blaise Delfino","startTime":375.12,"endTime":381.84,"body":"required. So my question is, how"},{"speaker":"Blaise Delfino","startTime":381.84,"endTime":385.86,"body":"will you properly be fit without"},{"speaker":"Blaise Delfino","startTime":381.84,"endTime":385.86,"body":"knowing the status of your"},{"speaker":"Blaise Delfino","startTime":385.86,"endTime":390.99,"body":"hearing sensitivity? You won't."},{"speaker":"Blaise Delfino","startTime":385.86,"endTime":390.99,"body":"You will most likely be under"},{"speaker":"Blaise Delfino","startTime":390.99,"endTime":395.1,"body":"fit or over fit with a quote"},{"speaker":"Blaise Delfino","startTime":390.99,"endTime":395.1,"body":"\"hearing aid\" that really only"},{"speaker":"Blaise Delfino","startTime":395.1,"endTime":401.25,"body":"makes sounds louder, whereas the"},{"speaker":"Blaise Delfino","startTime":395.1,"endTime":401.25,"body":"goal is to make speech clearer."},{"speaker":"Blaise Delfino","startTime":402.24,"endTime":405.18,"body":"Again, I'd really like to repeat"},{"speaker":"Blaise Delfino","startTime":402.24,"endTime":405.18,"body":"that because this is really the"},{"speaker":"Blaise Delfino","startTime":405.18,"endTime":408.36,"body":"point that we're trying to drive"},{"speaker":"Blaise Delfino","startTime":405.18,"endTime":408.36,"body":"home here is that if you"},{"speaker":"Blaise Delfino","startTime":408.36,"endTime":412.56,"body":"purchase hearing aids online, a"},{"speaker":"Blaise Delfino","startTime":408.36,"endTime":412.56,"body":"comprehensive hearing test is"},{"speaker":"Blaise Delfino","startTime":412.56,"endTime":417.24,"body":"not conducted or required. And"},{"speaker":"Blaise Delfino","startTime":412.56,"endTime":417.24,"body":"if the company states that,"},{"speaker":"Blaise Delfino","startTime":417.24,"endTime":419.28,"body":"\"Well we have our hearing test,"},{"speaker":"Blaise Delfino","startTime":417.24,"endTime":419.28,"body":"you're going to put the"},{"speaker":"Blaise Delfino","startTime":419.28,"endTime":424.32,"body":"headphones\" on the reliability"},{"speaker":"Blaise Delfino","startTime":419.28,"endTime":424.32,"body":"of that test as compared to a"},{"speaker":"Blaise Delfino","startTime":424.32,"endTime":428.01,"body":"comprehensive audiological"},{"speaker":"Blaise Delfino","startTime":424.32,"endTime":428.01,"body":"evaluation conducted by an"},{"speaker":"Blaise Delfino","startTime":428.01,"endTime":430.83,"body":"audiologist or hearing"},{"speaker":"Blaise Delfino","startTime":428.01,"endTime":430.83,"body":"healthcare professional is"},{"speaker":"Blaise Delfino","startTime":430.83,"endTime":434.07,"body":"absolutely not comparable. The"},{"speaker":"Blaise Delfino","startTime":430.83,"endTime":434.07,"body":"results that we get in the"},{"speaker":"Blaise Delfino","startTime":434.07,"endTime":438.36,"body":"office are going to be accurate."},{"speaker":"Blaise Delfino","startTime":434.07,"endTime":438.36,"body":"Again, if you buy hearing aids"},{"speaker":"Blaise Delfino","startTime":438.36,"endTime":441.84,"body":"online, the above tests the"},{"speaker":"Blaise Delfino","startTime":438.36,"endTime":441.84,"body":"comprehensive audiological"},{"speaker":"Blaise Delfino","startTime":441.84,"endTime":446.43,"body":"evaluation to prescribe the"},{"speaker":"Blaise Delfino","startTime":441.84,"endTime":446.43,"body":"correct hearing technology based"},{"speaker":"Blaise Delfino","startTime":446.43,"endTime":449.43,"body":"on the patient's type and degree"},{"speaker":"Blaise Delfino","startTime":446.43,"endTime":449.43,"body":"of hearing sensitivity, speech"},{"speaker":"Blaise Delfino","startTime":449.43,"endTime":454.74,"body":"scores, and speech in noise"},{"speaker":"Blaise Delfino","startTime":449.43,"endTime":454.74,"body":"scores are not conducted. The"},{"speaker":"Blaise Delfino","startTime":454.74,"endTime":459.06,"body":"test we described right now"},{"speaker":"Blaise Delfino","startTime":454.74,"endTime":459.06,"body":"cannot be done online. Period."},{"speaker":"Blaise Delfino","startTime":459.33,"endTime":463.29,"body":"The second reason why you should"},{"speaker":"Blaise Delfino","startTime":459.33,"endTime":463.29,"body":"not purchase hearing aids online"},{"speaker":"Blaise Delfino","startTime":463.65,"endTime":467.85,"body":"is because hearing aids are not"},{"speaker":"Blaise Delfino","startTime":463.65,"endTime":467.85,"body":"a one and done solution."},{"speaker":"Blaise Delfino","startTime":468.18,"endTime":471.51,"body":"Periodic checkups and follow ups"},{"speaker":"Blaise Delfino","startTime":468.18,"endTime":471.51,"body":"with your hearing health care"},{"speaker":"Blaise Delfino","startTime":471.51,"endTime":474.69,"body":"professional are essential. And"},{"speaker":"Blaise Delfino","startTime":471.51,"endTime":474.69,"body":"I can speak from experience in"},{"speaker":"Blaise Delfino","startTime":474.69,"endTime":479.49,"body":"that many of the patients that"},{"speaker":"Blaise Delfino","startTime":474.69,"endTime":479.49,"body":"we have fit with hearing"},{"speaker":"Blaise Delfino","startTime":479.49,"endTime":482.43,"body":"technology at Audiology"},{"speaker":"Blaise Delfino","startTime":479.49,"endTime":482.43,"body":"Services, we always bring them"},{"speaker":"Blaise Delfino","startTime":482.43,"endTime":486.6,"body":"back for follow up visits"},{"speaker":"Blaise Delfino","startTime":482.43,"endTime":486.6,"body":"because the counseling - when it"},{"speaker":"Blaise Delfino","startTime":486.6,"endTime":490.53,"body":"comes to onboarding a patient"},{"speaker":"Blaise Delfino","startTime":486.6,"endTime":490.53,"body":"who's never worn hearing aids"},{"speaker":"Blaise Delfino","startTime":490.53,"endTime":496.17,"body":"before is essential. If you buy"},{"speaker":"Blaise Delfino","startTime":490.53,"endTime":496.17,"body":"hearing aids online, you might"},{"speaker":"Blaise Delfino","startTime":496.17,"endTime":499.23,"body":"be able to discuss your"},{"speaker":"Blaise Delfino","startTime":496.17,"endTime":499.23,"body":"experience with a dedicated"},{"speaker":"Blaise Delfino","startTime":499.26,"endTime":502.98,"body":"customer service rep who"},{"speaker":"Blaise Delfino","startTime":499.26,"endTime":502.98,"body":"literally has no experience in"},{"speaker":"Blaise Delfino","startTime":502.98,"endTime":506.46,"body":"the hearing healthcare field, or"},{"speaker":"Blaise Delfino","startTime":502.98,"endTime":506.46,"body":"is even credential to discuss"},{"speaker":"Blaise Delfino","startTime":506.46,"endTime":509.88,"body":"hearing healthcare. However, if"},{"speaker":"Blaise Delfino","startTime":506.46,"endTime":509.88,"body":"your hearing aid stops working,"},{"speaker":"Blaise Delfino","startTime":509.88,"endTime":513.27,"body":"and you need to send it in for"},{"speaker":"Blaise Delfino","startTime":509.88,"endTime":513.27,"body":"repair, you will not have a"},{"speaker":"Blaise Delfino","startTime":513.27,"endTime":517.14,"body":"dedicated hearing healthcare"},{"speaker":"Blaise Delfino","startTime":513.27,"endTime":517.14,"body":"professional who can service the"},{"speaker":"Blaise Delfino","startTime":517.14,"endTime":520.41,"body":"hearing aid. So if you purchase"},{"speaker":"Blaise Delfino","startTime":517.14,"endTime":520.41,"body":"your hearing aids online and"},{"speaker":"Blaise Delfino","startTime":520.41,"endTime":524.49,"body":"they stop working, you have to"},{"speaker":"Blaise Delfino","startTime":520.41,"endTime":524.49,"body":"go to the post office, send them"},{"speaker":"Blaise Delfino","startTime":524.49,"endTime":527.34,"body":"back to the company you"},{"speaker":"Blaise Delfino","startTime":524.49,"endTime":527.34,"body":"purchased them from and you"},{"speaker":"Blaise Delfino","startTime":527.34,"endTime":531.84,"body":"might have to go seven to 14"},{"speaker":"Blaise Delfino","startTime":527.34,"endTime":531.84,"body":"days without hearing aids. My"},{"speaker":"Blaise Delfino","startTime":531.84,"endTime":535.86,"body":"question is this. What if you"},{"speaker":"Blaise Delfino","startTime":531.84,"endTime":535.86,"body":"had a major presentation at work"},{"speaker":"Blaise Delfino","startTime":535.86,"endTime":539.37,"body":"that week? What if your child"},{"speaker":"Blaise Delfino","startTime":535.86,"endTime":539.37,"body":"has a play that week and you"},{"speaker":"Blaise Delfino","startTime":539.37,"endTime":542.61,"body":"won't be able to hear their part"},{"speaker":"Blaise Delfino","startTime":539.37,"endTime":542.61,"body":"in the play? And what if you're"},{"speaker":"Blaise Delfino","startTime":542.61,"endTime":546.3,"body":"having a big family party and"},{"speaker":"Blaise Delfino","startTime":542.61,"endTime":546.3,"body":"your biggest struggle is in"},{"speaker":"Blaise Delfino","startTime":546.3,"endTime":549.75,"body":"noisy situations. If you"},{"speaker":"Blaise Delfino","startTime":546.3,"endTime":549.75,"body":"purchase hearing aids from a"},{"speaker":"Blaise Delfino","startTime":549.75,"endTime":553.53,"body":"licensed audiologist or hearing"},{"speaker":"Blaise Delfino","startTime":549.75,"endTime":553.53,"body":"healthcare professional, and"},{"speaker":"Blaise Delfino","startTime":553.53,"endTime":556.98,"body":"your hearing aid had to go in"},{"speaker":"Blaise Delfino","startTime":553.53,"endTime":556.98,"body":"for repair and that professional"},{"speaker":"Blaise Delfino","startTime":556.98,"endTime":560.97,"body":"had to send the hearing aids to"},{"speaker":"Blaise Delfino","startTime":556.98,"endTime":560.97,"body":"the manufacturer, they would"},{"speaker":"Blaise Delfino","startTime":560.97,"endTime":565.32,"body":"more than likely fit you with a"},{"speaker":"Blaise Delfino","startTime":560.97,"endTime":565.32,"body":"pair of demo hearing aids so you"},{"speaker":"Blaise Delfino","startTime":565.32,"endTime":569.79,"body":"don't have to go a week or two"},{"speaker":"Blaise Delfino","startTime":565.32,"endTime":569.79,"body":"without hearing aids. Ladies and"},{"speaker":"Blaise Delfino","startTime":569.79,"endTime":573.63,"body":"gentlemen, online hearing aid"},{"speaker":"Blaise Delfino","startTime":569.79,"endTime":573.63,"body":"vendors have one goal and that's"},{"speaker":"Blaise Delfino","startTime":573.63,"endTime":576.72,"body":"to generate profit, not"},{"speaker":"Blaise Delfino","startTime":573.63,"endTime":576.72,"body":"necessarily assist you"},{"speaker":"Blaise Delfino","startTime":576.72,"endTime":580.05,"body":"throughout your new hearing"},{"speaker":"Blaise Delfino","startTime":576.72,"endTime":580.05,"body":"journey. And that's sort of the"},{"speaker":"Blaise Delfino","startTime":580.05,"endTime":582.78,"body":"elephant in the room with this"},{"speaker":"Blaise Delfino","startTime":580.05,"endTime":582.78,"body":"whole over the counter and"},{"speaker":"Blaise Delfino","startTime":582.78,"endTime":585.84,"body":"purchasing hearing aids online"},{"speaker":"Blaise Delfino","startTime":582.78,"endTime":585.84,"body":"and selling hearing aids online."},{"speaker":"Blaise Delfino","startTime":586.17,"endTime":590.4,"body":"The goal of these companies is"},{"speaker":"Blaise Delfino","startTime":586.17,"endTime":590.4,"body":"to generate profit, not"},{"speaker":"Blaise Delfino","startTime":590.4,"endTime":592.71,"body":"necessarily assist you"},{"speaker":"Blaise Delfino","startTime":590.4,"endTime":592.71,"body":"throughout your new hearing"},{"speaker":"Blaise Delfino","startTime":592.71,"endTime":596.88,"body":"journey. In terms of the hearing"},{"speaker":"Blaise Delfino","startTime":592.71,"endTime":596.88,"body":"aids not being a one and done"},{"speaker":"Blaise Delfino","startTime":596.88,"endTime":601.2,"body":"solution - this brings us home"},{"speaker":"Blaise Delfino","startTime":596.88,"endTime":601.2,"body":"to the outcome measurements that"},{"speaker":"Blaise Delfino","startTime":601.2,"endTime":605.28,"body":"we implement at Audiology"},{"speaker":"Blaise Delfino","startTime":601.2,"endTime":605.28,"body":"Services. So, what are outcome"},{"speaker":"Blaise Delfino","startTime":605.28,"endTime":608.55,"body":"measurements? And this is number"},{"speaker":"Blaise Delfino","startTime":605.28,"endTime":608.55,"body":"three of why you should not"},{"speaker":"Blaise Delfino","startTime":608.55,"endTime":612.48,"body":"purchase hearing aids online,"},{"speaker":"Blaise Delfino","startTime":608.55,"endTime":612.48,"body":"because outcome measurements are"},{"speaker":"Blaise Delfino","startTime":612.48,"endTime":616.62,"body":"not implemented if you purchase"},{"speaker":"Blaise Delfino","startTime":612.48,"endTime":616.62,"body":"hearing aids online. And what do"},{"speaker":"Blaise Delfino","startTime":616.62,"endTime":621.42,"body":"I mean by this? If you purchase"},{"speaker":"Blaise Delfino","startTime":616.62,"endTime":621.42,"body":"hearing aids online, you are not"},{"speaker":"Blaise Delfino","startTime":621.42,"endTime":626.7,"body":"going to experience what is"},{"speaker":"Blaise Delfino","startTime":621.42,"endTime":626.7,"body":"called Real Ear Measurement. Now"},{"speaker":"Blaise Delfino","startTime":626.7,"endTime":630.09,"body":"real ear measurement is an"},{"speaker":"Blaise Delfino","startTime":626.7,"endTime":630.09,"body":"objective verification tool that"},{"speaker":"Blaise Delfino","startTime":630.09,"endTime":633.66,"body":"allows us, the provider, to"},{"speaker":"Blaise Delfino","startTime":630.09,"endTime":633.66,"body":"measure the sound pressure"},{"speaker":"Blaise Delfino","startTime":633.66,"endTime":638.07,"body":"output level of the hearing aid"},{"speaker":"Blaise Delfino","startTime":633.66,"endTime":638.07,"body":"at the eardrum. We're not"},{"speaker":"Blaise Delfino","startTime":638.07,"endTime":640.98,"body":"getting close to your"},{"speaker":"Blaise Delfino","startTime":638.07,"endTime":640.98,"body":"prescription, we're getting"},{"speaker":"Blaise Delfino","startTime":640.98,"endTime":644.88,"body":"exact! I'm going to say that"},{"speaker":"Blaise Delfino","startTime":640.98,"endTime":644.88,"body":"again, we're not getting close"},{"speaker":"Blaise Delfino","startTime":644.88,"endTime":648.18,"body":"to your hearing loss"},{"speaker":"Blaise Delfino","startTime":644.88,"endTime":648.18,"body":"prescription we are getting"},{"speaker":"Blaise Delfino","startTime":648.21,"endTime":652.26,"body":"exact. A second outcome"},{"speaker":"Blaise Delfino","startTime":648.21,"endTime":652.26,"body":"measurement that won't be"},{"speaker":"Blaise Delfino","startTime":652.26,"endTime":656.58,"body":"conducted by the hearing aid"},{"speaker":"Blaise Delfino","startTime":652.26,"endTime":656.58,"body":"online store that you purchased"},{"speaker":"Blaise Delfino","startTime":656.58,"endTime":659.85,"body":"from is something called the"},{"speaker":"Blaise Delfino","startTime":656.58,"endTime":659.85,"body":"International outcome of"},{"speaker":"Blaise Delfino","startTime":659.88,"endTime":664.74,"body":"inventory for hearing aids. This"},{"speaker":"Blaise Delfino","startTime":659.88,"endTime":664.74,"body":"allows the provider to measure"},{"speaker":"Blaise Delfino","startTime":664.98,"endTime":668.46,"body":"and to see how much the hearing"},{"speaker":"Blaise Delfino","startTime":664.98,"endTime":668.46,"body":"aids have actually improved your"},{"speaker":"Blaise Delfino","startTime":668.46,"endTime":672.69,"body":"life and what your thoughts and"},{"speaker":"Blaise Delfino","startTime":668.46,"endTime":672.69,"body":"challenges may have been. It"},{"speaker":"Blaise Delfino","startTime":672.69,"endTime":675.12,"body":"takes into consideration how"},{"speaker":"Blaise Delfino","startTime":672.69,"endTime":675.12,"body":"long you've been wearing your"},{"speaker":"Blaise Delfino","startTime":675.12,"endTime":678.81,"body":"hearing aids, were they worth"},{"speaker":"Blaise Delfino","startTime":675.12,"endTime":678.81,"body":"the investment in your hearing"},{"speaker":"Blaise Delfino","startTime":678.81,"endTime":682.53,"body":"health? Things of that nature."},{"speaker":"Blaise Delfino","startTime":678.81,"endTime":682.53,"body":"The third outcome measurement"},{"speaker":"Blaise Delfino","startTime":682.53,"endTime":687.06,"body":"conducted by a audiologist or"},{"speaker":"Blaise Delfino","startTime":682.53,"endTime":687.06,"body":"hearing healthcare professional"},{"speaker":"Blaise Delfino","startTime":687.48,"endTime":691.08,"body":"that you don't get online is"},{"speaker":"Blaise Delfino","startTime":687.48,"endTime":691.08,"body":"something called the Abbreviated"},{"speaker":"Blaise Delfino","startTime":691.08,"endTime":695.52,"body":"Profile of Hearing Aid Benefit."},{"speaker":"Blaise Delfino","startTime":691.08,"endTime":695.52,"body":"Now this is a questionnaire. And"},{"speaker":"Blaise Delfino","startTime":695.52,"endTime":700.98,"body":"it really allows the provider to"},{"speaker":"Blaise Delfino","startTime":695.52,"endTime":700.98,"body":"measure the success of the"},{"speaker":"Blaise Delfino","startTime":700.98,"endTime":704.46,"body":"patient through the patient's"},{"speaker":"Blaise Delfino","startTime":700.98,"endTime":704.46,"body":"eyes. The fourth outcome"},{"speaker":"Blaise Delfino","startTime":704.46,"endTime":707.82,"body":"measurement, of course, is"},{"speaker":"Blaise Delfino","startTime":704.46,"endTime":707.82,"body":"counseling. While these online"},{"speaker":"Blaise Delfino","startTime":707.82,"endTime":712.14,"body":"vendors will say, \"Well, you"},{"speaker":"Blaise Delfino","startTime":707.82,"endTime":712.14,"body":"have lifetime of counseling and"},{"speaker":"Blaise Delfino","startTime":712.14,"endTime":716.34,"body":"this and that,\" we we don't hear"},{"speaker":"Blaise Delfino","startTime":712.14,"endTime":716.34,"body":"with our ears we hear with our"},{"speaker":"Blaise Delfino","startTime":716.34,"endTime":720.33,"body":"brain. And that, again, is a"},{"speaker":"Blaise Delfino","startTime":716.34,"endTime":720.33,"body":"point that we have to drive home"},{"speaker":"Blaise Delfino","startTime":720.33,"endTime":726.81,"body":"as well. We hear and listen with"},{"speaker":"Blaise Delfino","startTime":720.33,"endTime":726.81,"body":"our brain, not so much our ears;"},{"speaker":"Blaise Delfino","startTime":726.81,"endTime":732.09,"body":"our ears are the gateway, right?"},{"speaker":"Blaise Delfino","startTime":726.81,"endTime":732.09,"body":"Our ears are a mechanism that"},{"speaker":"Blaise Delfino","startTime":732.09,"endTime":735.69,"body":"sends the signal via"},{"speaker":"Blaise Delfino","startTime":732.09,"endTime":735.69,"body":"electrochemical impulse to the"},{"speaker":"Blaise Delfino","startTime":735.69,"endTime":742.08,"body":"brain via the eighth nerve. But"},{"speaker":"Blaise Delfino","startTime":735.69,"endTime":742.08,"body":"counseling is so essential, and"},{"speaker":"Blaise Delfino","startTime":742.08,"endTime":745.02,"body":"is one of the many reasons why"},{"speaker":"Blaise Delfino","startTime":742.08,"endTime":745.02,"body":"patients wear their hearing aids"},{"speaker":"Blaise Delfino","startTime":745.02,"endTime":748.44,"body":"because licensed audiologists,"},{"speaker":"Blaise Delfino","startTime":745.02,"endTime":748.44,"body":"and hearing healthcare"},{"speaker":"Blaise Delfino","startTime":748.44,"endTime":751.74,"body":"professionals are spending time"},{"speaker":"Blaise Delfino","startTime":748.44,"endTime":751.74,"body":"with their patients that they"},{"speaker":"Blaise Delfino","startTime":751.74,"endTime":755.01,"body":"just fit with hearing"},{"speaker":"Blaise Delfino","startTime":751.74,"endTime":755.01,"body":"technology. They're counseling"},{"speaker":"Blaise Delfino","startTime":755.01,"endTime":758.43,"body":"them on how to properly clean"},{"speaker":"Blaise Delfino","startTime":755.01,"endTime":758.43,"body":"the hearing aids. They're"},{"speaker":"Blaise Delfino","startTime":758.43,"endTime":762.21,"body":"counseling them on \"Yes, this is"},{"speaker":"Blaise Delfino","startTime":758.43,"endTime":762.21,"body":"a new hearing world, and this is"},{"speaker":"Blaise Delfino","startTime":762.21,"endTime":766.89,"body":"why it sounds different.\" And"},{"speaker":"Blaise Delfino","startTime":762.21,"endTime":766.89,"body":"what we do is we get the patient"},{"speaker":"Blaise Delfino","startTime":766.89,"endTime":770.16,"body":"to target with that real ear"},{"speaker":"Blaise Delfino","startTime":766.89,"endTime":770.16,"body":"measurement. But that patient"},{"speaker":"Blaise Delfino","startTime":770.16,"endTime":774.57,"body":"might present with sensitive"},{"speaker":"Blaise Delfino","startTime":770.16,"endTime":774.57,"body":"hearing or individuals who are -"},{"speaker":"Blaise Delfino","startTime":774.63,"endTime":778.29,"body":"who present with hyperacusis."},{"speaker":"Blaise Delfino","startTime":774.63,"endTime":778.29,"body":"We're not going to over amplify"},{"speaker":"Blaise Delfino","startTime":778.29,"endTime":784.35,"body":"them. Right? So the counseling"},{"speaker":"Blaise Delfino","startTime":778.29,"endTime":784.35,"body":"aspect of the hearing aid"},{"speaker":"Blaise Delfino","startTime":784.35,"endTime":787.59,"body":"journey is so important. And"},{"speaker":"Blaise Delfino","startTime":784.35,"endTime":787.59,"body":"this is something that you don't"},{"speaker":"Blaise Delfino","startTime":787.59,"endTime":792.33,"body":"get with purchasing hearing aids"},{"speaker":"Blaise Delfino","startTime":787.59,"endTime":792.33,"body":"online. If you buy hearing aids"},{"speaker":"Blaise Delfino","startTime":792.33,"endTime":794.94,"body":"online, will outcome"},{"speaker":"Blaise Delfino","startTime":792.33,"endTime":794.94,"body":"measurements be implemented?"},{"speaker":"Blaise Delfino","startTime":795.45,"endTime":799.65,"body":"Absolutely not. The fourth"},{"speaker":"Blaise Delfino","startTime":795.45,"endTime":799.65,"body":"reason you should not purchase"},{"speaker":"Blaise Delfino","startTime":799.95,"endTime":804.0,"body":"hearing aids online, is because"},{"speaker":"Blaise Delfino","startTime":799.95,"endTime":804.0,"body":"you actually may be treating a"},{"speaker":"Blaise Delfino","startTime":804.0,"endTime":809.49,"body":"symptom, not a cause. And what"},{"speaker":"Blaise Delfino","startTime":804.0,"endTime":809.49,"body":"I'm about to read is a direct"},{"speaker":"Blaise Delfino","startTime":809.49,"endTime":813.87,"body":"quote from Dr. Lindsay Banks."},{"speaker":"Blaise Delfino","startTime":809.49,"endTime":813.87,"body":"She is a Doctor of Audiology."},{"speaker":"Blaise Delfino","startTime":814.41,"endTime":818.13,"body":"And I really loved this segment"},{"speaker":"Blaise Delfino","startTime":814.41,"endTime":818.13,"body":"that Dr. Lindsay banks wrote."},{"speaker":"Blaise Delfino","startTime":819.12,"endTime":822.78,"body":"\"While hearing loss can"},{"speaker":"Blaise Delfino","startTime":819.12,"endTime":822.78,"body":"naturally occur over time, there"},{"speaker":"Blaise Delfino","startTime":822.78,"endTime":827.04,"body":"are instances where it is a"},{"speaker":"Blaise Delfino","startTime":822.78,"endTime":827.04,"body":"symptom of a bigger issue."},{"speaker":"Blaise Delfino","startTime":869.27,"endTime":873.53,"body":"According to the Mayo Clinic,"},{"speaker":"Blaise Delfino","startTime":869.27,"endTime":873.53,"body":"hearing loss can result from"},{"speaker":"Blaise Delfino","startTime":873.53,"endTime":878.21,"body":"certain medications, such as"},{"speaker":"Blaise Delfino","startTime":873.53,"endTime":878.21,"body":"Viagra or some chemotherapy"},{"speaker":"Blaise Delfino","startTime":878.21,"endTime":882.74,"body":"related drugs. It can also be"},{"speaker":"Blaise Delfino","startTime":878.21,"endTime":882.74,"body":"caused by illnesses like"},{"speaker":"Blaise Delfino","startTime":882.74,"endTime":887.0600000000001,"body":"meningitis or other conditions"},{"speaker":"Blaise Delfino","startTime":882.74,"endTime":887.0600000000001,"body":"that cause a high fever, which"},{"speaker":"Blaise Delfino","startTime":887.0600000000001,"endTime":890.63,"body":"may need to be identified and"},{"speaker":"Blaise Delfino","startTime":887.0600000000001,"endTime":890.63,"body":"addressed by a professional."},{"speaker":"Blaise Delfino","startTime":891.44,"endTime":895.52,"body":"Buying a hearing aid to fix the"},{"speaker":"Blaise Delfino","startTime":891.44,"endTime":895.52,"body":"symptoms of a far more serious"},{"speaker":"Blaise Delfino","startTime":895.55,"endTime":899.72,"body":"issue could lead to further"},{"speaker":"Blaise Delfino","startTime":895.55,"endTime":899.72,"body":"problems down the road. A"},{"speaker":"Blaise Delfino","startTime":899.72,"endTime":903.98,"body":"qualified hearing specialist"},{"speaker":"Blaise Delfino","startTime":899.72,"endTime":903.98,"body":"will be able to identify if your"},{"speaker":"Blaise Delfino","startTime":903.98,"endTime":908.36,"body":"hearing loss is part of a bigger"},{"speaker":"Blaise Delfino","startTime":903.98,"endTime":908.36,"body":"issue and direct you to another"},{"speaker":"Blaise Delfino","startTime":908.36,"endTime":912.74,"body":"medical professional.\" Ladies"},{"speaker":"Blaise Delfino","startTime":908.36,"endTime":912.74,"body":"and gentlemen, if you purchase"},{"speaker":"Blaise Delfino","startTime":912.74,"endTime":918.35,"body":"hearing aids online, you may be"},{"speaker":"Blaise Delfino","startTime":912.74,"endTime":918.35,"body":"treating a symptom, not a cause."},{"speaker":"Blaise Delfino","startTime":919.13,"endTime":923.75,"body":"Please, do not buy hearing aids"},{"speaker":"Blaise Delfino","startTime":919.13,"endTime":923.75,"body":"online. Visit an audiologist;"},{"speaker":"Blaise Delfino","startTime":923.78,"endTime":926.48,"body":"visit a licensed hearing"},{"speaker":"Blaise Delfino","startTime":923.78,"endTime":926.48,"body":"healthcare professional to"},{"speaker":"Blaise Delfino","startTime":926.48,"endTime":929.8100000000001,"body":"assist you throughout your new"},{"speaker":"Blaise Delfino","startTime":926.48,"endTime":929.8100000000001,"body":"hearing journey. As I'm sure"},{"speaker":"Blaise Delfino","startTime":929.8100000000001,"endTime":934.04,"body":"some of you can hear my energy"},{"speaker":"Blaise Delfino","startTime":929.8100000000001,"endTime":934.04,"body":"behind this conversation. To"},{"speaker":"Blaise Delfino","startTime":934.04,"endTime":938.8100000000001,"body":"briefly reintroduce myself, I"},{"speaker":"Blaise Delfino","startTime":934.04,"endTime":938.8100000000001,"body":"grew up in hearing healthcare."},{"speaker":"Blaise Delfino","startTime":938.87,"endTime":940.94,"body":"My father and my mother started"},{"speaker":"Blaise Delfino","startTime":940.96,"endTime":944.86,"body":"Audiology Services in 1998. So"},{"speaker":"Blaise Delfino","startTime":940.96,"endTime":944.86,"body":"ever since I was the age of"},{"speaker":"Blaise Delfino","startTime":944.86,"endTime":948.79,"body":"seven, every dinner table"},{"speaker":"Blaise Delfino","startTime":944.86,"endTime":948.79,"body":"discussion I had at home,"},{"speaker":"Blaise Delfino","startTime":949.15,"endTime":954.88,"body":"growing up, hearing aids was"},{"speaker":"Blaise Delfino","startTime":949.15,"endTime":954.88,"body":"typically a topic. And I've seen"},{"speaker":"Blaise Delfino","startTime":954.91,"endTime":959.41,"body":"what my parents have been able"},{"speaker":"Blaise Delfino","startTime":954.91,"endTime":959.41,"body":"to do with patients in terms of"},{"speaker":"Blaise Delfino","startTime":959.41,"endTime":963.07,"body":"introducing them to a new"},{"speaker":"Blaise Delfino","startTime":959.41,"endTime":963.07,"body":"hearing world. We live in a day"},{"speaker":"Blaise Delfino","startTime":963.07,"endTime":967.87,"body":"and age where everything needs"},{"speaker":"Blaise Delfino","startTime":963.07,"endTime":967.87,"body":"to just be convenient. And you"},{"speaker":"Blaise Delfino","startTime":967.87,"endTime":971.5600000000001,"body":"know, I could go and add to"},{"speaker":"Blaise Delfino","startTime":967.87,"endTime":971.5600000000001,"body":"cart, and I can purchase this"},{"speaker":"Blaise Delfino","startTime":971.5600000000001,"endTime":976.21,"body":"specific widget online, and it"},{"speaker":"Blaise Delfino","startTime":971.5600000000001,"endTime":976.21,"body":"is at my front doorstep. Ladies"},{"speaker":"Blaise Delfino","startTime":976.21,"endTime":980.14,"body":"and gentlemen, I would not buy a"},{"speaker":"Blaise Delfino","startTime":976.21,"endTime":980.14,"body":"filling, a dental filling,"},{"speaker":"Blaise Delfino","startTime":980.35,"endTime":984.85,"body":"online. I'm not purchasing"},{"speaker":"Blaise Delfino","startTime":980.35,"endTime":984.85,"body":"glasses online. I'm not"},{"speaker":"Blaise Delfino","startTime":984.85,"endTime":989.41,"body":"purchasing a heart transplant"},{"speaker":"Blaise Delfino","startTime":984.85,"endTime":989.41,"body":"online. I'd encourage you to"},{"speaker":"Blaise Delfino","startTime":989.41,"endTime":993.28,"body":"please reconsider purchasing,"},{"speaker":"Blaise Delfino","startTime":989.41,"endTime":993.28,"body":"even the thought of purchasing"},{"speaker":"Blaise Delfino","startTime":993.28,"endTime":996.76,"body":"hearing aids online. The fifth"},{"speaker":"Blaise Delfino","startTime":993.28,"endTime":996.76,"body":"reason why you should not"},{"speaker":"Blaise Delfino","startTime":996.76,"endTime":1001.05,"body":"purchase hearing aids online is"},{"speaker":"Blaise Delfino","startTime":996.76,"endTime":1001.05,"body":"because it will cost you more"},{"speaker":"Blaise Delfino","startTime":1001.05,"endTime":1005.61,"body":"over time. There is a huge"},{"speaker":"Blaise Delfino","startTime":1001.05,"endTime":1005.61,"body":"difference between price and"},{"speaker":"Blaise Delfino","startTime":1005.61,"endTime":1009.99,"body":"cost. So with that being said,"},{"speaker":"Blaise Delfino","startTime":1005.61,"endTime":1009.99,"body":"purchasing hearing aids online"},{"speaker":"Blaise Delfino","startTime":1010.02,"endTime":1014.22,"body":"may save you some money on the"},{"speaker":"Blaise Delfino","startTime":1010.02,"endTime":1014.22,"body":"front end. However, I have some"},{"speaker":"Blaise Delfino","startTime":1014.22,"endTime":1018.72,"body":"rhetorical questions here. What"},{"speaker":"Blaise Delfino","startTime":1014.22,"endTime":1018.72,"body":"happens when the warranty runs"},{"speaker":"Blaise Delfino","startTime":1018.72,"endTime":1023.49,"body":"out, and you need to pay for the"},{"speaker":"Blaise Delfino","startTime":1018.72,"endTime":1023.49,"body":"repair out of pocket? What"},{"speaker":"Blaise Delfino","startTime":1023.49,"endTime":1027.21,"body":"happens when you buy hearing"},{"speaker":"Blaise Delfino","startTime":1023.49,"endTime":1027.21,"body":"aids online, and the hearing"},{"speaker":"Blaise Delfino","startTime":1027.21,"endTime":1032.01,"body":"aids cannot be repaired, your"},{"speaker":"Blaise Delfino","startTime":1027.21,"endTime":1032.01,"body":"warranty has expired, and you"},{"speaker":"Blaise Delfino","startTime":1032.01,"endTime":1036.0,"body":"may need to purchase a brand new"},{"speaker":"Blaise Delfino","startTime":1032.01,"endTime":1036.0,"body":"set of hearing aids? What"},{"speaker":"Blaise Delfino","startTime":1036.0,"endTime":1038.97,"body":"happens when you purchase"},{"speaker":"Blaise Delfino","startTime":1036.0,"endTime":1038.97,"body":"hearing aids online and you need"},{"speaker":"Blaise Delfino","startTime":1038.97,"endTime":1042.27,"body":"to send the hearing aids in the"},{"speaker":"Blaise Delfino","startTime":1038.97,"endTime":1042.27,"body":"mail back to the company you"},{"speaker":"Blaise Delfino","startTime":1042.27,"endTime":1046.47,"body":"purchased them from? This just"},{"speaker":"Blaise Delfino","startTime":1042.27,"endTime":1046.47,"body":"cost you time. What happens if"},{"speaker":"Blaise Delfino","startTime":1046.47,"endTime":1050.04,"body":"you have a sudden onset of"},{"speaker":"Blaise Delfino","startTime":1046.47,"endTime":1050.04,"body":"hearing loss and the hearing"},{"speaker":"Blaise Delfino","startTime":1050.04,"endTime":1053.6699999999998,"body":"aids you purchased online aren't"},{"speaker":"Blaise Delfino","startTime":1050.04,"endTime":1053.6699999999998,"body":"getting the job done? In this"},{"speaker":"Blaise Delfino","startTime":1053.6699999999998,"endTime":1056.97,"body":"case, I would encourage you to"},{"speaker":"Blaise Delfino","startTime":1053.6699999999998,"endTime":1056.97,"body":"seek medical attention"},{"speaker":"Blaise Delfino","startTime":1056.97,"endTime":1060.1499999999999,"body":"immediately because there could"},{"speaker":"Blaise Delfino","startTime":1056.97,"endTime":1060.1499999999999,"body":"be some underlying health"},{"speaker":"Blaise Delfino","startTime":1060.1499999999999,"endTime":1063.3899999999999,"body":"conditions presenting"},{"speaker":"Blaise Delfino","startTime":1060.1499999999999,"endTime":1063.3899999999999,"body":"themselves. To our listeners:"},{"speaker":"Blaise Delfino","startTime":1063.4199999999998,"endTime":1066.27,"body":"When you purchase hearing"},{"speaker":"Blaise Delfino","startTime":1063.4199999999998,"endTime":1066.27,"body":"instruments from a licensed"},{"speaker":"Blaise Delfino","startTime":1066.27,"endTime":1069.4199999999998,"body":"audiologist or hearing"},{"speaker":"Blaise Delfino","startTime":1066.27,"endTime":1069.4199999999998,"body":"healthcare professional, you're"},{"speaker":"Blaise Delfino","startTime":1069.4199999999998,"endTime":1073.6799999999998,"body":"buying a package! And this"},{"speaker":"Blaise Delfino","startTime":1069.4199999999998,"endTime":1073.6799999999998,"body":"includes the hearing aids, the"},{"speaker":"Blaise Delfino","startTime":1073.6799999999998,"endTime":1077.28,"body":"hearing aid fitting process,"},{"speaker":"Blaise Delfino","startTime":1073.6799999999998,"endTime":1077.28,"body":"outcome measurements as"},{"speaker":"Blaise Delfino","startTime":1077.28,"endTime":1081.8999999999999,"body":"previously described and"},{"speaker":"Blaise Delfino","startTime":1077.28,"endTime":1081.8999999999999,"body":"reviewed, which are very, very"},{"speaker":"Blaise Delfino","startTime":1081.8999999999999,"endTime":1085.7099999999998,"body":"important to ensure. And the"},{"speaker":"Blaise Delfino","startTime":1081.8999999999999,"endTime":1085.7099999999998,"body":"outcome measurements are"},{"speaker":"Blaise Delfino","startTime":1085.7099999999998,"endTime":1091.2299999999998,"body":"essential to a positive hearing"},{"speaker":"Blaise Delfino","startTime":1085.7099999999998,"endTime":1091.2299999999998,"body":"aid outcome. Your purchasing"},{"speaker":"Blaise Delfino","startTime":1091.2299999999998,"endTime":1095.04,"body":"counseling on how to properly"},{"speaker":"Blaise Delfino","startTime":1091.2299999999998,"endTime":1095.04,"body":"use the hearing aids; follow-up"},{"speaker":"Blaise Delfino","startTime":1095.04,"endTime":1099.6299999999999,"body":"visits and check ins. And the"},{"speaker":"Blaise Delfino","startTime":1095.04,"endTime":1099.6299999999999,"body":"hearing instruments typically"},{"speaker":"Blaise Delfino","startTime":1099.6299999999999,"endTime":1103.9499999999998,"body":"come with a two or three year"},{"speaker":"Blaise Delfino","startTime":1099.6299999999999,"endTime":1103.9499999999998,"body":"repair warranty. Which means if"},{"speaker":"Blaise Delfino","startTime":1103.9499999999998,"endTime":1109.8899999999999,"body":"physical or internal damage"},{"speaker":"Blaise Delfino","startTime":1103.9499999999998,"endTime":1109.8899999999999,"body":"occurs, you are covered during"},{"speaker":"Blaise Delfino","startTime":1109.8899999999999,"endTime":1114.87,"body":"that time. There's typically no"},{"speaker":"Blaise Delfino","startTime":1109.8899999999999,"endTime":1114.87,"body":"out of pocket costs. Shipping is"},{"speaker":"Blaise Delfino","startTime":1114.87,"endTime":1119.1899999999998,"body":"typically free, which is"},{"speaker":"Blaise Delfino","startTime":1114.87,"endTime":1119.1899999999998,"body":"wonderful. So those are many of"},{"speaker":"Blaise Delfino","startTime":1119.1899999999998,"endTime":1123.3899999999999,"body":"the pros of purchasing hearing"},{"speaker":"Blaise Delfino","startTime":1119.1899999999998,"endTime":1123.3899999999999,"body":"aids online. Again, if you buy"},{"speaker":"Blaise Delfino","startTime":1123.3899999999999,"endTime":1126.6,"body":"hearing aids online, it's"},{"speaker":"Blaise Delfino","startTime":1123.3899999999999,"endTime":1126.6,"body":"actually going to cost you more"},{"speaker":"Blaise Delfino","startTime":1126.6299999999999,"endTime":1131.76,"body":"over time. We receive a lot of"},{"speaker":"Blaise Delfino","startTime":1126.6299999999999,"endTime":1131.76,"body":"questions via Instagram, or even"},{"speaker":"Blaise Delfino","startTime":1131.79,"endTime":1136.32,"body":"email and some individuals will"},{"speaker":"Blaise Delfino","startTime":1131.79,"endTime":1136.32,"body":"say you know, \"My hearing aids"},{"speaker":"Blaise Delfino","startTime":1136.35,"endTime":1140.31,"body":"are uncomfortable,\" and these"},{"speaker":"Blaise Delfino","startTime":1136.35,"endTime":1140.31,"body":"questions and these statements"},{"speaker":"Blaise Delfino","startTime":1140.31,"endTime":1143.1599999999999,"body":"are from individuals who"},{"speaker":"Blaise Delfino","startTime":1140.31,"endTime":1143.1599999999999,"body":"purchased hearing aids online."},{"speaker":"Blaise Delfino","startTime":1143.6699999999998,"endTime":1147.9599999999998,"body":"The sixth reason number six, why"},{"speaker":"Blaise Delfino","startTime":1143.6699999999998,"endTime":1147.9599999999998,"body":"you should not purchase hearing"},{"speaker":"Blaise Delfino","startTime":1147.9599999999998,"endTime":1154.11,"body":"aids online, is because you will"},{"speaker":"Blaise Delfino","startTime":1147.9599999999998,"endTime":1154.11,"body":"not get a custom fit. Purchasing"},{"speaker":"Blaise Delfino","startTime":1154.11,"endTime":1158.4299999999998,"body":"hearing aids online do not allow"},{"speaker":"Blaise Delfino","startTime":1154.11,"endTime":1158.4299999999998,"body":"you to properly be fit with a"},{"speaker":"Blaise Delfino","startTime":1158.4299999999998,"endTime":1163.9499999999998,"body":"custom hearing solution. And you"},{"speaker":"Blaise Delfino","startTime":1158.4299999999998,"endTime":1163.9499999999998,"body":"run the risk of being fit with"},{"speaker":"Blaise Delfino","startTime":1163.9799999999998,"endTime":1168.54,"body":"an uncomfortable, ineffective"},{"speaker":"Blaise Delfino","startTime":1163.9799999999998,"endTime":1168.54,"body":"product that - ladies and"},{"speaker":"Blaise Delfino","startTime":1168.54,"endTime":1172.3799999999999,"body":"gentlemen, you most likely won't"},{"speaker":"Blaise Delfino","startTime":1168.54,"endTime":1172.3799999999999,"body":"end up wearing. Think back to"},{"speaker":"Blaise Delfino","startTime":1172.3799999999999,"endTime":1177.87,"body":"the time that you ordered shoes"},{"speaker":"Blaise Delfino","startTime":1172.3799999999999,"endTime":1177.87,"body":"online. They showed up in your"},{"speaker":"Blaise Delfino","startTime":1177.87,"endTime":1181.6799999999998,"body":"front doorstep. They were either"},{"speaker":"Blaise Delfino","startTime":1177.87,"endTime":1181.6799999999998,"body":"too small or too big. My"},{"speaker":"Blaise Delfino","startTime":1181.6799999999998,"endTime":1186.2399999999998,"body":"question is this, did you wear"},{"speaker":"Blaise Delfino","startTime":1181.6799999999998,"endTime":1186.2399999999998,"body":"them? No, you did not. And how"},{"speaker":"Blaise Delfino","startTime":1186.2399999999998,"endTime":1190.6499999999999,"body":"long did it take you to send"},{"speaker":"Blaise Delfino","startTime":1186.2399999999998,"endTime":1190.6499999999999,"body":"those shoes back? One of our"},{"speaker":"Blaise Delfino","startTime":1190.6499999999999,"endTime":1196.32,"body":"trademarks is Custom is King."},{"speaker":"Blaise Delfino","startTime":1190.6499999999999,"endTime":1196.32,"body":"And it truly is. When you"},{"speaker":"Blaise Delfino","startTime":1196.32,"endTime":1199.83,"body":"purchase hearing aids online,"},{"speaker":"Blaise Delfino","startTime":1196.32,"endTime":1199.83,"body":"you're not getting fit"},{"speaker":"Blaise Delfino","startTime":1199.9499999999998,"endTime":1203.9399999999998,"body":"appropriately. You're not"},{"speaker":"Blaise Delfino","startTime":1199.9499999999998,"endTime":1203.9399999999998,"body":"receiving a custom hearing"},{"speaker":"Blaise Delfino","startTime":1203.9399999999998,"endTime":1207.9299999999998,"body":"solution specifically to your"},{"speaker":"Blaise Delfino","startTime":1203.9399999999998,"endTime":1207.9299999999998,"body":"type and degree of hearing loss"},{"speaker":"Blaise Delfino","startTime":1207.9599999999998,"endTime":1212.1899999999998,"body":"or the anatomy of your ear."},{"speaker":"Blaise Delfino","startTime":1207.9599999999998,"endTime":1212.1899999999998,"body":"We've had patients in the past"},{"speaker":"Blaise Delfino","startTime":1212.1899999999998,"endTime":1216.12,"body":"who present with what is called"},{"speaker":"Blaise Delfino","startTime":1212.1899999999998,"endTime":1216.12,"body":"high frequency sensorineural"},{"speaker":"Blaise Delfino","startTime":1216.12,"endTime":1221.34,"body":"hearing loss. And patient might"},{"speaker":"Blaise Delfino","startTime":1216.12,"endTime":1221.34,"body":"present with poor speech in"},{"speaker":"Blaise Delfino","startTime":1221.34,"endTime":1224.9699999999998,"body":"noise scores, so we fit them"},{"speaker":"Blaise Delfino","startTime":1221.34,"endTime":1224.9699999999998,"body":"with over the ear hearing"},{"speaker":"Blaise Delfino","startTime":1224.9699999999998,"endTime":1229.4399999999998,"body":"instruments because of the"},{"speaker":"Blaise Delfino","startTime":1224.9699999999998,"endTime":1229.4399999999998,"body":"multiple microphones, and those"},{"speaker":"Blaise Delfino","startTime":1229.4399999999998,"endTime":1234.03,"body":"specific instrument's ability to"},{"speaker":"Blaise Delfino","startTime":1229.4399999999998,"endTime":1234.03,"body":"increase speech understanding"},{"speaker":"Blaise Delfino","startTime":1234.03,"endTime":1238.32,"body":"and decrease listening effort in"},{"speaker":"Blaise Delfino","startTime":1234.03,"endTime":1238.32,"body":"complex listening situations."},{"speaker":"Blaise Delfino","startTime":1238.56,"endTime":1241.32,"body":"Now, depending on the patient's"},{"speaker":"Blaise Delfino","startTime":1241.36,"endTime":1246.9099999999999,"body":"Ear anatomy, that patient might"},{"speaker":"Blaise Delfino","startTime":1241.36,"endTime":1246.9099999999999,"body":"have a very deep ear canal. The"},{"speaker":"Blaise Delfino","startTime":1246.9099999999999,"endTime":1250.8999999999999,"body":"diameter of the ear canal might"},{"speaker":"Blaise Delfino","startTime":1246.9099999999999,"endTime":1250.8999999999999,"body":"be large. So those little domes"},{"speaker":"Blaise Delfino","startTime":1250.8999999999999,"endTime":1255.04,"body":"that get put on the end of the"},{"speaker":"Blaise Delfino","startTime":1250.8999999999999,"endTime":1255.04,"body":"hearing aid speaker are just not"},{"speaker":"Blaise Delfino","startTime":1255.04,"endTime":1259.27,"body":"cutting it. We have that patient"},{"speaker":"Blaise Delfino","startTime":1255.04,"endTime":1259.27,"body":"programmed, and we've conducted"},{"speaker":"Blaise Delfino","startTime":1259.27,"endTime":1262.33,"body":"real ear measurement. So we're"},{"speaker":"Blaise Delfino","startTime":1259.27,"endTime":1262.33,"body":"hitting their targets exactly"},{"speaker":"Blaise Delfino","startTime":1262.33,"endTime":1266.7099999999998,"body":"where they need to be. But"},{"speaker":"Blaise Delfino","startTime":1262.33,"endTime":1266.7099999999998,"body":"because of the length of the ear"},{"speaker":"Blaise Delfino","startTime":1266.7099999999998,"endTime":1270.58,"body":"canal and diameter of the ear"},{"speaker":"Blaise Delfino","startTime":1266.7099999999998,"endTime":1270.58,"body":"canal, we have so much feedback."},{"speaker":"Blaise Delfino","startTime":1270.85,"endTime":1276.1599999999999,"body":"So in instances and cases like"},{"speaker":"Blaise Delfino","startTime":1270.85,"endTime":1276.1599999999999,"body":"this, I will take a custom ear"},{"speaker":"Blaise Delfino","startTime":1276.1599999999999,"endTime":1281.6799999999998,"body":"mold of the patient's ears, and"},{"speaker":"Blaise Delfino","startTime":1276.1599999999999,"endTime":1281.6799999999998,"body":"I will fit them with a custom"},{"speaker":"Blaise Delfino","startTime":1281.7099999999998,"endTime":1286.51,"body":"ear mold that attaches to that"},{"speaker":"Blaise Delfino","startTime":1281.7099999999998,"endTime":1286.51,"body":"speaker. We're still hitting"},{"speaker":"Blaise Delfino","startTime":1286.54,"endTime":1288.9699999999998,"body":"targets for best speech"},{"speaker":"Blaise Delfino","startTime":1286.54,"endTime":1288.9699999999998,"body":"understanding and"},{"speaker":"Blaise Delfino","startTime":1288.9699999999998,"endTime":1293.4099999999999,"body":"intelligibility. And there is"},{"speaker":"Blaise Delfino","startTime":1288.9699999999998,"endTime":1293.4099999999999,"body":"reduced feedback. I also want to"},{"speaker":"Blaise Delfino","startTime":1293.4099999999999,"endTime":1298.0,"body":"bring up to the point regarding"},{"speaker":"Blaise Delfino","startTime":1293.4099999999999,"endTime":1298.0,"body":"dexterity, and a decrease in"},{"speaker":"Blaise Delfino","startTime":1298.0,"endTime":1302.08,"body":"vision - things of that nature."},{"speaker":"Blaise Delfino","startTime":1298.0,"endTime":1302.08,"body":"So, we've had patients in the"},{"speaker":"Blaise Delfino","startTime":1302.08,"endTime":1307.03,"body":"past who present with decreased"},{"speaker":"Blaise Delfino","startTime":1302.08,"endTime":1307.03,"body":"dexterity, decreased vision,"},{"speaker":"Blaise Delfino","startTime":1307.4799999999998,"endTime":1313.4199999999998,"body":"maybe they have glaucoma, and"},{"speaker":"Blaise Delfino","startTime":1307.4799999999998,"endTime":1313.4199999999998,"body":"they present with a mild to"},{"speaker":"Blaise Delfino","startTime":1313.6599999999999,"endTime":1317.83,"body":"severe hearing loss or even a"},{"speaker":"Blaise Delfino","startTime":1313.6599999999999,"endTime":1317.83,"body":"flat, moderate severe"},{"speaker":"Blaise Delfino","startTime":1317.83,"endTime":1322.1799999999998,"body":"sensorineural hearing loss. Now,"},{"speaker":"Blaise Delfino","startTime":1317.83,"endTime":1322.1799999999998,"body":"what we're doing as clinicians"},{"speaker":"Blaise Delfino","startTime":1322.2099999999998,"endTime":1325.3899999999999,"body":"is number one, ensuring that"},{"speaker":"Blaise Delfino","startTime":1322.2099999999998,"endTime":1325.3899999999999,"body":"we're going to fit this patient"},{"speaker":"Blaise Delfino","startTime":1325.81,"endTime":1330.28,"body":"with the correct hearing"},{"speaker":"Blaise Delfino","startTime":1325.81,"endTime":1330.28,"body":"technology. So in this case,"},{"speaker":"Blaise Delfino","startTime":1330.31,"endTime":1333.6999999999998,"body":"what we've done with patients"},{"speaker":"Blaise Delfino","startTime":1330.31,"endTime":1333.6999999999998,"body":"who present with decreased"},{"speaker":"Blaise Delfino","startTime":1333.6999999999998,"endTime":1337.9299999999998,"body":"dexterity/vision, they want"},{"speaker":"Blaise Delfino","startTime":1333.6999999999998,"endTime":1337.9299999999998,"body":"rechargeable. Well, we'll fit"},{"speaker":"Blaise Delfino","startTime":1337.9299999999998,"endTime":1342.7299999999998,"body":"that patient with a custom in"},{"speaker":"Blaise Delfino","startTime":1337.9299999999998,"endTime":1342.7299999999998,"body":"the ear hearing aid that is"},{"speaker":"Blaise Delfino","startTime":1342.7299999999998,"endTime":1346.8999999999999,"body":"rechargeable. And what we're"},{"speaker":"Blaise Delfino","startTime":1342.7299999999998,"endTime":1346.8999999999999,"body":"doing is we're ensuring that"},{"speaker":"Blaise Delfino","startTime":1346.8999999999999,"endTime":1352.1799999999998,"body":"we've addressed the patient's"},{"speaker":"Blaise Delfino","startTime":1346.8999999999999,"endTime":1352.1799999999998,"body":"dexterity issue, vision deficit,"},{"speaker":"Blaise Delfino","startTime":1352.6,"endTime":1357.3999999999999,"body":"and he or she is going to have a"},{"speaker":"Blaise Delfino","startTime":1352.6,"endTime":1357.3999999999999,"body":"listening, understanding, and"},{"speaker":"Blaise Delfino","startTime":1357.3999999999999,"endTime":1360.85,"body":"hearing experience they wouldn't"},{"speaker":"Blaise Delfino","startTime":1357.3999999999999,"endTime":1360.85,"body":"have otherwise had if they"},{"speaker":"Blaise Delfino","startTime":1360.85,"endTime":1362.56,"body":"purchased hearing aids online."},{"speaker":"Blaise Delfino","startTime":1363.02,"endTime":1366.62,"body":"So again, the sixth reason why"},{"speaker":"Blaise Delfino","startTime":1363.02,"endTime":1366.62,"body":"you should not purchase hearing"},{"speaker":"Blaise Delfino","startTime":1366.62,"endTime":1370.6999999999998,"body":"aids online is because you won't"},{"speaker":"Blaise Delfino","startTime":1366.62,"endTime":1370.6999999999998,"body":"get a custom fit. The seventh"},{"speaker":"Blaise Delfino","startTime":1370.6999999999998,"endTime":1374.6299999999999,"body":"reason and this is our final"},{"speaker":"Blaise Delfino","startTime":1370.6999999999998,"endTime":1374.6299999999999,"body":"reason of why you should not"},{"speaker":"Blaise Delfino","startTime":1374.6299999999999,"endTime":1379.58,"body":"purchase hearing aids online, is"},{"speaker":"Blaise Delfino","startTime":1374.6299999999999,"endTime":1379.58,"body":"because hearing aids sold online"},{"speaker":"Blaise Delfino","startTime":1379.9099999999999,"endTime":1384.1399999999999,"body":"are not legally considered to be"},{"speaker":"Blaise Delfino","startTime":1379.9099999999999,"endTime":1384.1399999999999,"body":"hearing aids. I'm going to"},{"speaker":"Blaise Delfino","startTime":1384.1399999999999,"endTime":1388.6999999999998,"body":"reference Dr. Lindsay Banks one"},{"speaker":"Blaise Delfino","startTime":1384.1399999999999,"endTime":1388.6999999999998,"body":"more time during this episode"},{"speaker":"Blaise Delfino","startTime":1388.6999999999998,"endTime":1393.2299999999998,"body":"because she recently released an"},{"speaker":"Blaise Delfino","startTime":1388.6999999999998,"endTime":1393.2299999999998,"body":"article titled \"Nine Reasons Not"},{"speaker":"Blaise Delfino","startTime":1393.2299999999998,"endTime":1398.27,"body":"to Buy Hearing Aids Online\". And"},{"speaker":"Blaise Delfino","startTime":1393.2299999999998,"endTime":1398.27,"body":"Dr. Delfino and I sat down with"},{"speaker":"Blaise Delfino","startTime":1398.27,"endTime":1404.36,"body":"each other and we kind of mapped"},{"speaker":"Blaise Delfino","startTime":1398.27,"endTime":1404.36,"body":"out why patients and consumers"},{"speaker":"Blaise Delfino","startTime":1404.3899999999999,"endTime":1408.7099999999998,"body":"should not buy hearing aids"},{"speaker":"Blaise Delfino","startTime":1404.3899999999999,"endTime":1408.7099999999998,"body":"online. And then I was able to"},{"speaker":"Blaise Delfino","startTime":1408.8899999999999,"endTime":1412.4899999999998,"body":"cross reference and conduct some"},{"speaker":"Blaise Delfino","startTime":1408.8899999999999,"endTime":1412.4899999999998,"body":"comparative analysis to other"},{"speaker":"Blaise Delfino","startTime":1412.4899999999998,"endTime":1416.81,"body":"articles that are currently"},{"speaker":"Blaise Delfino","startTime":1412.4899999999998,"endTime":1416.81,"body":"online. And we came across Dr."},{"speaker":"Blaise Delfino","startTime":1416.81,"endTime":1421.1599999999999,"body":"Banks' article on why you should"},{"speaker":"Blaise Delfino","startTime":1416.81,"endTime":1421.1599999999999,"body":"not buy hearing aids online. So"},{"speaker":"Blaise Delfino","startTime":1421.1599999999999,"endTime":1424.9399999999998,"body":"this is direct quote. \"If"},{"speaker":"Blaise Delfino","startTime":1421.1599999999999,"endTime":1424.9399999999998,"body":"nothing has convinced you so"},{"speaker":"Blaise Delfino","startTime":1424.9399999999998,"endTime":1429.29,"body":"far, then you should know that"},{"speaker":"Blaise Delfino","startTime":1424.9399999999998,"endTime":1429.29,"body":"any hearing aid sold online"},{"speaker":"Blaise Delfino","startTime":1429.29,"endTime":1433.61,"body":"cannot legally be labeled a"},{"speaker":"Blaise Delfino","startTime":1429.29,"endTime":1433.61,"body":"hearing aid, at least in the"},{"speaker":"Blaise Delfino","startTime":1433.61,"endTime":1437.9599999999998,"body":"eyes of medical professionals."},{"speaker":"Blaise Delfino","startTime":1433.61,"endTime":1437.9599999999998,"body":"The only eyes that matter in"},{"speaker":"Blaise Delfino","startTime":1437.9599999999998,"endTime":1442.31,"body":"this case. Despite the fact that"},{"speaker":"Blaise Delfino","startTime":1437.9599999999998,"endTime":1442.31,"body":"we've been saying the phrase"},{"speaker":"Blaise Delfino","startTime":1442.34,"endTime":1446.81,"body":"online hearing aid, when you buy"},{"speaker":"Blaise Delfino","startTime":1442.34,"endTime":1446.81,"body":"a hearing aid online, what"},{"speaker":"Blaise Delfino","startTime":1446.81,"endTime":1451.4899999999998,"body":"you're actually buying is a"},{"speaker":"Blaise Delfino","startTime":1446.81,"endTime":1451.4899999999998,"body":"PSAP, a personal sound"},{"speaker":"Blaise Delfino","startTime":1451.55,"endTime":1455.33,"body":"amplifying product. While this"},{"speaker":"Blaise Delfino","startTime":1451.55,"endTime":1455.33,"body":"may sound close enough to what"},{"speaker":"Blaise Delfino","startTime":1455.33,"endTime":1459.4399999999998,"body":"you're looking for, when it"},{"speaker":"Blaise Delfino","startTime":1455.33,"endTime":1459.4399999999998,"body":"comes to your health, close"},{"speaker":"Blaise Delfino","startTime":1459.4399999999998,"endTime":1464.4799999999998,"body":"enough isn't enough. PSAPs are"},{"speaker":"Blaise Delfino","startTime":1459.4399999999998,"endTime":1464.4799999999998,"body":"far more basic than a hearing"},{"speaker":"Blaise Delfino","startTime":1464.4799999999998,"endTime":1469.28,"body":"aid, which may be why they offer"},{"speaker":"Blaise Delfino","startTime":1464.4799999999998,"endTime":1469.28,"body":"such a deal and perform a far"},{"speaker":"Blaise Delfino","startTime":1469.31,"endTime":1474.59,"body":"less intricate process. These"},{"speaker":"Blaise Delfino","startTime":1469.31,"endTime":1474.59,"body":"mass produced gadgets might work"},{"speaker":"Blaise Delfino","startTime":1474.59,"endTime":1478.28,"body":"in a pinch, but for a device"},{"speaker":"Blaise Delfino","startTime":1474.59,"endTime":1478.28,"body":"that you're going to be relying"},{"speaker":"Blaise Delfino","startTime":1478.28,"endTime":1482.0,"body":"on for years to come, you"},{"speaker":"Blaise Delfino","startTime":1478.28,"endTime":1482.0,"body":"deserve something that is"},{"speaker":"Blaise Delfino","startTime":1482.03,"endTime":1486.86,"body":"actually classified as a hearing"},{"speaker":"Blaise Delfino","startTime":1482.03,"endTime":1486.86,"body":"aid. You may occasionally come"},{"speaker":"Blaise Delfino","startTime":1486.86,"endTime":1490.4899999999998,"body":"across a website that does sell"},{"speaker":"Blaise Delfino","startTime":1486.86,"endTime":1490.4899999999998,"body":"hearing aids online. This"},{"speaker":"Blaise Delfino","startTime":1490.4899999999998,"endTime":1494.8999999999999,"body":"however, is almost always"},{"speaker":"Blaise Delfino","startTime":1490.4899999999998,"endTime":1494.8999999999999,"body":"against the manufacturers"},{"speaker":"Blaise Delfino","startTime":1494.8999999999999,"endTime":1499.6999999999998,"body":"distribution guidelines, and is"},{"speaker":"Blaise Delfino","startTime":1494.8999999999999,"endTime":1499.6999999999998,"body":"not endorsed by any of the large"},{"speaker":"Blaise Delfino","startTime":1499.6999999999998,"endTime":1503.9899999999998,"body":"hearing aid manufacturers."},{"speaker":"Blaise Delfino","startTime":1499.6999999999998,"endTime":1503.9899999999998,"body":"Although there are many low cost"},{"speaker":"Blaise Delfino","startTime":1503.9899999999998,"endTime":1508.76,"body":"hearing devices available online"},{"speaker":"Blaise Delfino","startTime":1503.9899999999998,"endTime":1508.76,"body":"or at warehouse stores, they are"},{"speaker":"Blaise Delfino","startTime":1508.76,"endTime":1513.56,"body":"not true hearing aids. They"},{"speaker":"Blaise Delfino","startTime":1508.76,"endTime":1513.56,"body":"simply make everything louder,"},{"speaker":"Blaise Delfino","startTime":1514.1299999999999,"endTime":1518.6899999999998,"body":"including background noise,"},{"speaker":"Blaise Delfino","startTime":1514.1299999999999,"endTime":1518.6899999999998,"body":"which is what you are struggling"},{"speaker":"Blaise Delfino","startTime":1518.6899999999998,"endTime":1522.8899999999999,"body":"with. Buying hearing aids from a"},{"speaker":"Blaise Delfino","startTime":1518.6899999999998,"endTime":1522.8899999999999,"body":"professional ensures a better"},{"speaker":"Blaise Delfino","startTime":1522.8899999999999,"endTime":1526.25,"body":"listening experience with"},{"speaker":"Blaise Delfino","startTime":1522.8899999999999,"endTime":1526.25,"body":"technology that's right for you"},{"speaker":"Blaise Delfino","startTime":1526.8799999999999,"endTime":1530.4199999999998,"body":"and established a relationship"},{"speaker":"Blaise Delfino","startTime":1526.8799999999999,"endTime":1530.4199999999998,"body":"for adjustments and follow up"},{"speaker":"Blaise Delfino","startTime":1530.4199999999998,"endTime":1535.61,"body":"care over time.\" End quote."},{"speaker":"Blaise Delfino","startTime":1530.4199999999998,"endTime":1535.61,"body":"Ladies and gentlemen, I, I would"},{"speaker":"Blaise Delfino","startTime":1535.61,"endTime":1540.4699999999998,"body":"like to dovetail off what Dr."},{"speaker":"Blaise Delfino","startTime":1535.61,"endTime":1540.4699999999998,"body":"Banks said there and Dr. Banks"},{"speaker":"Blaise Delfino","startTime":1540.4699999999998,"endTime":1546.26,"body":"that is, that is incredible. The"},{"speaker":"Blaise Delfino","startTime":1540.4699999999998,"endTime":1546.26,"body":"hearing aid manufacturers invest"},{"speaker":"Blaise Delfino","startTime":1546.32,"endTime":1552.2299999999998,"body":"$90 Million dollars in Research"},{"speaker":"Blaise Delfino","startTime":1546.32,"endTime":1552.2299999999998,"body":"and Development. Let me repeat"},{"speaker":"Blaise Delfino","startTime":1552.2299999999998,"endTime":1558.08,"body":"that again. The hearing aid"},{"speaker":"Blaise Delfino","startTime":1552.2299999999998,"endTime":1558.08,"body":"manufacturers invest $90 million"},{"speaker":"Blaise Delfino","startTime":1558.08,"endTime":1564.8,"body":"dollars plus into research and"},{"speaker":"Blaise Delfino","startTime":1558.08,"endTime":1564.8,"body":"development. The hearing aid fit"},{"speaker":"Blaise Delfino","startTime":1564.9499999999998,"endTime":1569.3,"body":"by a licensed audiologist or"},{"speaker":"Blaise Delfino","startTime":1564.9499999999998,"endTime":1569.3,"body":"licensed hearing healthcare"},{"speaker":"Blaise Delfino","startTime":1569.3,"endTime":1574.1899999999998,"body":"professional is a device that"},{"speaker":"Blaise Delfino","startTime":1569.3,"endTime":1574.1899999999998,"body":"has research behind it. The"},{"speaker":"Blaise Delfino","startTime":1574.1899999999998,"endTime":1578.1499999999999,"body":"hearing aid that is fit by an"},{"speaker":"Blaise Delfino","startTime":1574.1899999999998,"endTime":1578.1499999999999,"body":"audiologist or hearing health"},{"speaker":"Blaise Delfino","startTime":1578.1499999999999,"endTime":1583.79,"body":"care professional is"},{"speaker":"Blaise Delfino","startTime":1578.1499999999999,"endTime":1583.79,"body":"specifically prescribed to your"},{"speaker":"Blaise Delfino","startTime":1583.79,"endTime":1587.75,"body":"type and degree of hearing loss."},{"speaker":"Blaise Delfino","startTime":1583.79,"endTime":1587.75,"body":"And what we're doing is we are"},{"speaker":"Blaise Delfino","startTime":1587.75,"endTime":1591.53,"body":"decreasing your listening"},{"speaker":"Blaise Delfino","startTime":1587.75,"endTime":1591.53,"body":"effort. We are increasing your"},{"speaker":"Blaise Delfino","startTime":1591.53,"endTime":1596.6,"body":"speech intelligibility. We are"},{"speaker":"Blaise Delfino","startTime":1591.53,"endTime":1596.6,"body":"giving your brain the input that"},{"speaker":"Blaise Delfino","startTime":1596.6,"endTime":1600.62,"body":"it needs to actively and"},{"speaker":"Blaise Delfino","startTime":1596.6,"endTime":1600.62,"body":"effectively engage in"},{"speaker":"Blaise Delfino","startTime":1600.62,"endTime":1605.9599999999998,"body":"communication with family,"},{"speaker":"Blaise Delfino","startTime":1600.62,"endTime":1605.9599999999998,"body":"friends, loved ones. Buying"},{"speaker":"Blaise Delfino","startTime":1605.9599999999998,"endTime":1611.81,"body":"hearing aids online is not the"},{"speaker":"Blaise Delfino","startTime":1605.9599999999998,"endTime":1611.81,"body":"solution. When you are fit with"},{"speaker":"Blaise Delfino","startTime":1611.81,"endTime":1614.87,"body":"hearing aids by an audiologist"},{"speaker":"Blaise Delfino","startTime":1611.81,"endTime":1614.87,"body":"or licensed hearing healthcare"},{"speaker":"Blaise Delfino","startTime":1614.87,"endTime":1619.6699999999998,"body":"professional, we are taking into"},{"speaker":"Blaise Delfino","startTime":1614.87,"endTime":1619.6699999999998,"body":"consideration your lifestyle,"},{"speaker":"Blaise Delfino","startTime":1619.6999999999998,"endTime":1622.9399999999998,"body":"your social activity level,"},{"speaker":"Blaise Delfino","startTime":1619.6999999999998,"endTime":1622.9399999999998,"body":"again your type and degree of"},{"speaker":"Blaise Delfino","startTime":1622.9399999999998,"endTime":1628.4299999999998,"body":"hearing loss. Do we need to"},{"speaker":"Blaise Delfino","startTime":1622.9399999999998,"endTime":1628.4299999999998,"body":"engage frequency lowering? We at"},{"speaker":"Blaise Delfino","startTime":1628.4299999999998,"endTime":1633.6499999999999,"body":"Audiology Services and Fader"},{"speaker":"Blaise Delfino","startTime":1628.4299999999998,"endTime":1633.6499999999999,"body":"Plugs and myself personally, I"},{"speaker":"Blaise Delfino","startTime":1633.6499999999999,"endTime":1637.82,"body":"am very passionate about this."},{"speaker":"Blaise Delfino","startTime":1633.6499999999999,"endTime":1637.82,"body":"Again, during this episode - I"},{"speaker":"Blaise Delfino","startTime":1637.82,"endTime":1641.36,"body":"have a lot of energy behind this"},{"speaker":"Blaise Delfino","startTime":1637.82,"endTime":1641.36,"body":"because I don't want consumers"},{"speaker":"Blaise Delfino","startTime":1641.36,"endTime":1646.37,"body":"to be misdirected. And the"},{"speaker":"Blaise Delfino","startTime":1641.36,"endTime":1646.37,"body":"companies that are selling"},{"speaker":"Blaise Delfino","startTime":1646.37,"endTime":1650.33,"body":"hearing aids online are more"},{"speaker":"Blaise Delfino","startTime":1646.37,"endTime":1650.33,"body":"interested in making a profit"},{"speaker":"Blaise Delfino","startTime":1650.33,"endTime":1653.0,"body":"than they are to assist you"},{"speaker":"Blaise Delfino","startTime":1650.33,"endTime":1653.0,"body":"throughout your new hearing"},{"speaker":"Blaise Delfino","startTime":1653.0,"endTime":1656.4499999999998,"body":"journey. And I want you to take"},{"speaker":"Blaise Delfino","startTime":1653.0,"endTime":1656.4499999999998,"body":"that into consideration. I"},{"speaker":"Blaise Delfino","startTime":1656.12,"endTime":1660.9499999999998,"body":"encourage you please do your"},{"speaker":"Blaise Delfino","startTime":1656.12,"endTime":1660.9499999999998,"body":"research. Please email our team"},{"speaker":"Blaise Delfino","startTime":1660.9499999999998,"endTime":1664.3999999999999,"body":"at the Hearing Matters Podcast"},{"speaker":"Blaise Delfino","startTime":1660.9499999999998,"endTime":1664.3999999999999,"body":"should you have any questions,"},{"speaker":"Blaise Delfino","startTime":1664.3999999999999,"endTime":1668.3,"body":"comments, or concerns about your"},{"speaker":"Blaise Delfino","startTime":1664.3999999999999,"endTime":1668.3,"body":"hearing healthcare. We will be"},{"speaker":"Blaise Delfino","startTime":1668.3,"endTime":1671.78,"body":"able to team you up with"},{"speaker":"Blaise Delfino","startTime":1668.3,"endTime":1671.78,"body":"licensed audiologists and"},{"speaker":"Blaise Delfino","startTime":1671.78,"endTime":1676.1,"body":"hearing healthcare professionals"},{"speaker":"Blaise Delfino","startTime":1671.78,"endTime":1676.1,"body":"that truly are in this industry"},{"speaker":"Blaise Delfino","startTime":1676.1,"endTime":1680.57,"body":"because of their passion for"},{"speaker":"Blaise Delfino","startTime":1676.1,"endTime":1680.57,"body":"helping patients communicate"},{"speaker":"Blaise Delfino","startTime":1680.78,"endTime":1684.35,"body":"with their friends, family and"},{"speaker":"Blaise Delfino","startTime":1680.78,"endTime":1684.35,"body":"loved ones. I know we covered a"},{"speaker":"Blaise Delfino","startTime":1684.35,"endTime":1688.1,"body":"lot of information and I truly"},{"speaker":"Blaise Delfino","startTime":1684.35,"endTime":1688.1,"body":"hope you learned the importance"},{"speaker":"Blaise Delfino","startTime":1688.1299999999999,"endTime":1691.6999999999998,"body":"of visiting a hearing healthcare"},{"speaker":"Blaise Delfino","startTime":1688.1299999999999,"endTime":1691.6999999999998,"body":"professional and why you need to"},{"speaker":"Blaise Delfino","startTime":1691.6999999999998,"endTime":1695.9599999999998,"body":"be fit with your hearing aids by"},{"speaker":"Blaise Delfino","startTime":1691.6999999999998,"endTime":1695.9599999999998,"body":"a licensed audiologist or"},{"speaker":"Blaise Delfino","startTime":1695.9599999999998,"endTime":1700.28,"body":"hearing healthcare professional."},{"speaker":"Blaise Delfino","startTime":1695.9599999999998,"endTime":1700.28,"body":"Ladies and gentlemen, our goal"},{"speaker":"Blaise Delfino","startTime":1700.28,"endTime":1703.9399999999998,"body":"of this episode was not to"},{"speaker":"Blaise Delfino","startTime":1700.28,"endTime":1703.9399999999998,"body":"convince you but rather educate"},{"speaker":"Blaise Delfino","startTime":1703.9399999999998,"endTime":1708.7099999999998,"body":"you on the importance of"},{"speaker":"Blaise Delfino","startTime":1703.9399999999998,"endTime":1708.7099999999998,"body":"visiting a licensed audiologist"},{"speaker":"Blaise Delfino","startTime":1708.7099999999998,"endTime":1712.01,"body":"or hearing healthcare"},{"speaker":"Blaise Delfino","startTime":1708.7099999999998,"endTime":1712.01,"body":"professional. DO NOT buy hearing"},{"speaker":"Blaise Delfino","startTime":1712.01,"endTime":1715.79,"body":"aids online. We encourage you to"},{"speaker":"Blaise Delfino","startTime":1712.01,"endTime":1715.79,"body":"pick up the phone and make an"},{"speaker":"Blaise Delfino","startTime":1715.79,"endTime":1718.9699999999998,"body":"appointment for your annual"},{"speaker":"Blaise Delfino","startTime":1715.79,"endTime":1718.9699999999998,"body":"hearing evaluation with a"},{"speaker":"Blaise Delfino","startTime":1718.9699999999998,"endTime":1722.36,"body":"licensed audiologist or hearing"},{"speaker":"Blaise Delfino","startTime":1718.9699999999998,"endTime":1722.36,"body":"health care professional. You"},{"speaker":"Blaise Delfino","startTime":1722.36,"endTime":1725.9299999999998,"body":"get your eyes checked your"},{"speaker":"Blaise Delfino","startTime":1722.36,"endTime":1725.9299999999998,"body":"vision screened; it's time to"},{"speaker":"Blaise Delfino","startTime":1725.9299999999998,"endTime":1729.05,"body":"get your hearing screened."},{"speaker":"Blaise Delfino","startTime":1725.9299999999998,"endTime":1729.05,"body":"You're tuned into the Hearing"},{"speaker":"Blaise Delfino","startTime":1729.05,"endTime":1733.37,"body":"Matters Podcast with Dr. Gregory"},{"speaker":"Blaise Delfino","startTime":1729.05,"endTime":1733.37,"body":"Delfino (who we missed having on"},{"speaker":"Blaise Delfino","startTime":1733.37,"endTime":1738.1399999999999,"body":"this episode) and Blaise Delfino"},{"speaker":"Blaise Delfino","startTime":1733.37,"endTime":1738.1399999999999,"body":"of Audiology Services and Fader"},{"speaker":"Blaise Delfino","startTime":1738.1399999999999,"endTime":1742.1299999999999,"body":"Plugs. The show that discusses"},{"speaker":"Blaise Delfino","startTime":1738.1399999999999,"endTime":1742.1299999999999,"body":"hearing technology, best"},{"speaker":"Blaise Delfino","startTime":1742.1299999999999,"endTime":1746.8999999999999,"body":"practices, and a growing"},{"speaker":"Blaise Delfino","startTime":1742.1299999999999,"endTime":1746.8999999999999,"body":"national epidemic: Hearing Loss."},{"speaker":"Blaise Delfino","startTime":1747.08,"endTime":1749.6299999999999,"body":"Until next time, Hear Life's"},{"speaker":"Blaise Delfino","startTime":1747.08,"endTime":1749.6299999999999,"body":"Story."}]}