{"version":"1.0.0","segments":[{"speaker":"Blaise Delfino","startTime":6.81,"endTime":9.27,"body":"You're tuned"},{"speaker":"Blaise Delfino","startTime":6.81,"endTime":9.27,"body":"into the Hearing Matters Podcast"},{"speaker":"Blaise Delfino","startTime":9.27,"endTime":13.53,"body":"with Dr. Gregory Delfino, and"},{"speaker":"Blaise Delfino","startTime":9.27,"endTime":13.53,"body":"Blaise Delfino of Audiology"},{"speaker":"Blaise Delfino","startTime":13.53,"endTime":17.46,"body":"Services and Fader Plugs, the"},{"speaker":"Blaise Delfino","startTime":13.53,"endTime":17.46,"body":"show that discusses hearing"},{"speaker":"Blaise Delfino","startTime":17.46,"endTime":22.89,"body":"technology, best practices, and"},{"speaker":"Blaise Delfino","startTime":17.46,"endTime":22.89,"body":"a growing national epidemic"},{"speaker":"Blaise Delfino","startTime":23.19,"endTime":28.2,"body":"hearing loss. On this episode,"},{"speaker":"Blaise Delfino","startTime":23.19,"endTime":28.2,"body":"we have Peter Fick, from Fick"},{"speaker":"Blaise Delfino","startTime":28.2,"endTime":32.46,"body":"Hearing Aid Center, located in"},{"speaker":"Blaise Delfino","startTime":28.2,"endTime":32.46,"body":"Wyomissing, Pennsylvania. Peter,"},{"speaker":"Blaise Delfino","startTime":32.46,"endTime":33.45,"body":"welcome to the show."},{"speaker":"Peter  Fick","startTime":33.66,"endTime":35.79,"body":"Hey, thanks Blaise."},{"speaker":"Peter  Fick","startTime":33.66,"endTime":35.79,"body":"Great to be here. Thanks for"},{"speaker":"Peter  Fick","startTime":35.79,"endTime":36.33,"body":"having me on."},{"speaker":"Blaise Delfino","startTime":36.63,"endTime":38.97,"body":"Peter, it is"},{"speaker":"Blaise Delfino","startTime":36.63,"endTime":38.97,"body":"such an honor to have you on the"},{"speaker":"Blaise Delfino","startTime":38.97,"endTime":42.36,"body":"show. You are a thought leader"},{"speaker":"Blaise Delfino","startTime":38.97,"endTime":42.36,"body":"in the hearing healthcare"},{"speaker":"Blaise Delfino","startTime":42.36,"endTime":47.4,"body":"industry. You've been serving"},{"speaker":"Blaise Delfino","startTime":42.36,"endTime":47.4,"body":"patients over 30 years at Fick"},{"speaker":"Blaise Delfino","startTime":47.46,"endTime":52.02,"body":"Hearing Aid Center. Peter, what"},{"speaker":"Blaise Delfino","startTime":47.46,"endTime":52.02,"body":"inspired you to enter the field"},{"speaker":"Blaise Delfino","startTime":52.02,"endTime":52.92,"body":"of hearing healthcare?"},{"speaker":"Peter  Fick","startTime":53.17,"endTime":55.51,"body":"Well, it's it was"},{"speaker":"Peter  Fick","startTime":53.17,"endTime":55.51,"body":"kind of a lead up to that I grew"},{"speaker":"Peter  Fick","startTime":55.51,"endTime":59.56,"body":"up in the music business, my"},{"speaker":"Peter  Fick","startTime":55.51,"endTime":59.56,"body":"father and I had a music store"},{"speaker":"Peter  Fick","startTime":59.56,"endTime":65.41,"body":"in Redding, Pennsylvania, for"},{"speaker":"Peter  Fick","startTime":59.56,"endTime":65.41,"body":"many, many years, and I met a"},{"speaker":"Peter  Fick","startTime":65.41,"endTime":67.54,"body":"fella that actually was in the"},{"speaker":"Peter  Fick","startTime":65.41,"endTime":67.54,"body":"hearing a business out of"},{"speaker":"Peter  Fick","startTime":67.54,"endTime":72.28,"body":"Philadelphia. And he had a stand"},{"speaker":"Peter  Fick","startTime":67.54,"endTime":72.28,"body":"at these Urns, farmers market"},{"speaker":"Peter  Fick","startTime":72.28,"endTime":75.07,"body":"down gilbertsville, some of"},{"speaker":"Peter  Fick","startTime":72.28,"endTime":75.07,"body":"these people might remember that"},{"speaker":"Peter  Fick","startTime":75.07,"endTime":79.36,"body":"anyhow, he I became friends with"},{"speaker":"Peter  Fick","startTime":75.07,"endTime":79.36,"body":"him and he got interested in"},{"speaker":"Peter  Fick","startTime":79.39,"endTime":81.76,"body":"hearing a business he was a"},{"speaker":"Peter  Fick","startTime":79.39,"endTime":81.76,"body":"hearing aid fitter and work for"},{"speaker":"Peter  Fick","startTime":81.76,"endTime":85.12,"body":"a doctor in Philadelphia. And it"},{"speaker":"Peter  Fick","startTime":81.76,"endTime":85.12,"body":"seemed very interesting, I grew"},{"speaker":"Peter  Fick","startTime":85.12,"endTime":89.62,"body":"up in the music business, and I"},{"speaker":"Peter  Fick","startTime":85.12,"endTime":89.62,"body":"knew there's things about sound,"},{"speaker":"Peter  Fick","startTime":89.65,"endTime":93.91,"body":"just even natural transition"},{"speaker":"Peter  Fick","startTime":89.65,"endTime":93.91,"body":"into just the hearing part of"},{"speaker":"Peter  Fick","startTime":93.91,"endTime":96.88,"body":"listening to music, hearing"},{"speaker":"Peter  Fick","startTime":93.91,"endTime":96.88,"body":"music and, and dealing with all"},{"speaker":"Peter  Fick","startTime":96.88,"endTime":99.67,"body":"types of folks and knowing"},{"speaker":"Peter  Fick","startTime":96.88,"endTime":99.67,"body":"people had hearing loss to kind"},{"speaker":"Peter  Fick","startTime":99.67,"endTime":102.4,"body":"of just drew me in, you know,"},{"speaker":"Peter  Fick","startTime":99.67,"endTime":102.4,"body":"that that's something maybe I'd"},{"speaker":"Peter  Fick","startTime":102.4,"endTime":107.05,"body":"want to be involved with in the"},{"speaker":"Peter  Fick","startTime":102.4,"endTime":107.05,"body":"future. And as things started to"},{"speaker":"Peter  Fick","startTime":107.05,"endTime":111.28,"body":"change in the music business, I"},{"speaker":"Peter  Fick","startTime":107.05,"endTime":111.28,"body":"gravitated more to you know,"},{"speaker":"Peter  Fick","startTime":111.28,"endTime":114.25,"body":"getting into the hearing a"},{"speaker":"Peter  Fick","startTime":111.28,"endTime":114.25,"body":"business and the years I had is,"},{"speaker":"Peter  Fick","startTime":114.7,"endTime":117.34,"body":"you know, dealing with the"},{"speaker":"Peter  Fick","startTime":114.7,"endTime":117.34,"body":"public and serving the public in"},{"speaker":"Peter  Fick","startTime":117.34,"endTime":121.69,"body":"a in music, which is certainly a"},{"speaker":"Peter  Fick","startTime":117.34,"endTime":121.69,"body":"a soulful business, if you will,"},{"speaker":"Peter  Fick","startTime":121.69,"endTime":125.5,"body":"it's you know, something that's"},{"speaker":"Peter  Fick","startTime":121.69,"endTime":125.5,"body":"joyful. And I kind of switched"},{"speaker":"Peter  Fick","startTime":125.5,"endTime":129.25,"body":"over into a business where you"},{"speaker":"Peter  Fick","startTime":125.5,"endTime":129.25,"body":"are helping people. So I kind of"},{"speaker":"Peter  Fick","startTime":129.25,"endTime":133.6,"body":"got the same feeling of joy, and"},{"speaker":"Peter  Fick","startTime":129.25,"endTime":133.6,"body":"fulfillment by now helping"},{"speaker":"Peter  Fick","startTime":133.6,"endTime":137.8,"body":"people that have hearing"},{"speaker":"Peter  Fick","startTime":133.6,"endTime":137.8,"body":"difficulties. And I started the"},{"speaker":"Peter  Fick","startTime":137.8,"endTime":142.03,"body":"business with my wife in a"},{"speaker":"Peter  Fick","startTime":137.8,"endTime":142.03,"body":"little office in Westlawn,"},{"speaker":"Peter  Fick","startTime":142.03,"endTime":147.01,"body":"Pennsylvania. And I just learned"},{"speaker":"Peter  Fick","startTime":142.03,"endTime":147.01,"body":"by treating people fairly and"},{"speaker":"Peter  Fick","startTime":147.01,"endTime":149.98,"body":"just being upright with them and"},{"speaker":"Peter  Fick","startTime":147.01,"endTime":149.98,"body":"doing something for their best"},{"speaker":"Peter  Fick","startTime":149.98,"endTime":153.28,"body":"interest, that it's more of a"},{"speaker":"Peter  Fick","startTime":149.98,"endTime":153.28,"body":"personal thing. And the"},{"speaker":"Peter  Fick","startTime":153.28,"endTime":157.06,"body":"gratification that I get from"},{"speaker":"Peter  Fick","startTime":153.28,"endTime":157.06,"body":"really helping people you know,"},{"speaker":"Peter  Fick","startTime":157.33,"endTime":162.13,"body":"sometimes it sounds cliche, it's"},{"speaker":"Peter  Fick","startTime":157.33,"endTime":162.13,"body":"makes it a pleasure and an"},{"speaker":"Peter  Fick","startTime":162.13,"endTime":167.2,"body":"excitement and a blessing"},{"speaker":"Peter  Fick","startTime":162.13,"endTime":167.2,"body":"actually to see these people and"},{"speaker":"Peter  Fick","startTime":167.2,"endTime":170.71,"body":"help them and now I'm helping"},{"speaker":"Peter  Fick","startTime":167.2,"endTime":170.71,"body":"their kids, their children, and"},{"speaker":"Peter  Fick","startTime":170.71,"endTime":174.49,"body":"so forth. So it's kind of a, it"},{"speaker":"Peter  Fick","startTime":170.71,"endTime":174.49,"body":"was a snowball effect, I guess"},{"speaker":"Peter  Fick","startTime":174.49,"endTime":178.18,"body":"would be the best thing. It just"},{"speaker":"Peter  Fick","startTime":174.49,"endTime":178.18,"body":"kind of grew and grew. And my"},{"speaker":"Peter  Fick","startTime":178.18,"endTime":180.22,"body":"love of just dealing from"},{"speaker":"Peter  Fick","startTime":178.18,"endTime":180.22,"body":"people, whether it was in the"},{"speaker":"Peter  Fick","startTime":180.22,"endTime":183.28,"body":"music business, or the hearing"},{"speaker":"Peter  Fick","startTime":180.22,"endTime":183.28,"body":"businesses, you know, I'm"},{"speaker":"Peter  Fick","startTime":183.43,"endTime":187.57,"body":"blessed, and I look forward"},{"speaker":"Peter  Fick","startTime":183.43,"endTime":187.57,"body":"every day to coming to, I don't"},{"speaker":"Peter  Fick","startTime":187.57,"endTime":190.33,"body":"even want to call this work or"},{"speaker":"Peter  Fick","startTime":187.57,"endTime":190.33,"body":"not. But you know, to my"},{"speaker":"Peter  Fick","startTime":190.33,"endTime":191.68,"body":"business or my office."},{"speaker":"Blaise Delfino","startTime":191.83,"endTime":194.86,"body":"Peter, we've"},{"speaker":"Blaise Delfino","startTime":191.83,"endTime":194.86,"body":"been friends for a few years"},{"speaker":"Blaise Delfino","startTime":194.86,"endTime":198.94,"body":"now, and I think something that"},{"speaker":"Blaise Delfino","startTime":194.86,"endTime":198.94,"body":"is so incredible just about your"},{"speaker":"Blaise Delfino","startTime":198.94,"endTime":204.79,"body":"own, you know, personality,"},{"speaker":"Blaise Delfino","startTime":198.94,"endTime":204.79,"body":"you're so empathetic, and really"},{"speaker":"Blaise Delfino","startTime":204.79,"endTime":207.88,"body":"this term, and this word"},{"speaker":"Blaise Delfino","startTime":204.79,"endTime":207.88,"body":"empathetic has been coming"},{"speaker":"Blaise Delfino","startTime":207.88,"endTime":211.78,"body":"across the Hearing Matters"},{"speaker":"Blaise Delfino","startTime":207.88,"endTime":211.78,"body":"Podcast for quite some time now."},{"speaker":"Blaise Delfino","startTime":211.87,"endTime":215.47,"body":"I'll never forget a conversation"},{"speaker":"Blaise Delfino","startTime":211.87,"endTime":215.47,"body":"that we had at one of the"},{"speaker":"Blaise Delfino","startTime":215.65,"endTime":218.89,"body":"hearing healthcare conferences,"},{"speaker":"Blaise Delfino","startTime":215.65,"endTime":218.89,"body":"as you said, you know, Blaise"},{"speaker":"Blaise Delfino","startTime":218.89,"endTime":221.86,"body":"when I'm working with a patient,"},{"speaker":"Blaise Delfino","startTime":218.89,"endTime":221.86,"body":"I think to myself, and I say to"},{"speaker":"Blaise Delfino","startTime":221.86,"endTime":225.76,"body":"myself, this is a child of God"},{"speaker":"Blaise Delfino","startTime":221.86,"endTime":225.76,"body":"right across the desk from me."},{"speaker":"Blaise Delfino","startTime":225.76,"endTime":232.99,"body":"So I am going to give 120% to"},{"speaker":"Blaise Delfino","startTime":225.76,"endTime":232.99,"body":"every single patient because I"},{"speaker":"Blaise Delfino","startTime":232.99,"endTime":236.53,"body":"have the opportunity to walk"},{"speaker":"Blaise Delfino","startTime":232.99,"endTime":236.53,"body":"with them throughout their new"},{"speaker":"Blaise Delfino","startTime":236.53,"endTime":240.88,"body":"hearing journey. Tell us where"},{"speaker":"Blaise Delfino","startTime":236.53,"endTime":240.88,"body":"that thought process you"},{"speaker":"Blaise Delfino","startTime":240.88,"endTime":244.3,"body":"embodying a sense of empathy"},{"speaker":"Blaise Delfino","startTime":240.88,"endTime":244.3,"body":"while working with your"},{"speaker":"Blaise Delfino","startTime":244.3,"endTime":244.99,"body":"patients."},{"speaker":"Peter  Fick","startTime":245.5,"endTime":248.65,"body":"Hey, thanks for"},{"speaker":"Peter  Fick","startTime":245.5,"endTime":248.65,"body":"remembering that. I mean, I hope"},{"speaker":"Peter  Fick","startTime":248.68,"endTime":252.61,"body":"that made an impact and thank"},{"speaker":"Peter  Fick","startTime":248.68,"endTime":252.61,"body":"you. And thank you for thinking"},{"speaker":"Peter  Fick","startTime":252.61,"endTime":258.43,"body":"about that. It's truly a feeling"},{"speaker":"Peter  Fick","startTime":252.61,"endTime":258.43,"body":"you know, when you get to my age"},{"speaker":"Peter  Fick","startTime":258.43,"endTime":263.23,"body":"and 63 you go through a lot of"},{"speaker":"Peter  Fick","startTime":258.43,"endTime":263.23,"body":"journeys of life and selling"},{"speaker":"Peter  Fick","startTime":263.29,"endTime":266.53,"body":"items which are in the music"},{"speaker":"Peter  Fick","startTime":263.29,"endTime":266.53,"body":"world, you know, or not,"},{"speaker":"Peter  Fick","startTime":266.68,"endTime":270.13,"body":"sometimes can be just a luxury"},{"speaker":"Peter  Fick","startTime":266.68,"endTime":270.13,"body":"item. It was a guitar oregon"},{"speaker":"Peter  Fick","startTime":270.13,"endTime":273.07,"body":"back in the days when oregons"},{"speaker":"Peter  Fick","startTime":270.13,"endTime":273.07,"body":"were popular. So it was more or"},{"speaker":"Peter  Fick","startTime":273.07,"endTime":276.73,"body":"less you were creating a desire"},{"speaker":"Peter  Fick","startTime":273.07,"endTime":276.73,"body":"and that type of thing. And you"},{"speaker":"Peter  Fick","startTime":276.73,"endTime":279.34,"body":"were still enjoying the people"},{"speaker":"Peter  Fick","startTime":276.73,"endTime":279.34,"body":"as they were learning they're"},{"speaker":"Peter  Fick","startTime":280.18,"endTime":284.59,"body":"expanding their life and in"},{"speaker":"Peter  Fick","startTime":280.18,"endTime":284.59,"body":"music. And it's kind of transfer"},{"speaker":"Peter  Fick","startTime":285.07,"endTime":289.48,"body":"that over into the hearing"},{"speaker":"Peter  Fick","startTime":285.07,"endTime":289.48,"body":"industry is that is not always"},{"speaker":"Peter  Fick","startTime":289.6,"endTime":292.39,"body":"something somebody desires is a"},{"speaker":"Peter  Fick","startTime":289.6,"endTime":292.39,"body":"hearing aid. It's sometimes the"},{"speaker":"Peter  Fick","startTime":292.39,"endTime":296.17,"body":"last thing they want any kind of"},{"speaker":"Peter  Fick","startTime":292.39,"endTime":296.17,"body":"you know, kind of fight it a"},{"speaker":"Peter  Fick","startTime":296.17,"endTime":299.77,"body":"little bit and then when you can"},{"speaker":"Peter  Fick","startTime":296.17,"endTime":299.77,"body":"show them how you can change"},{"speaker":"Peter  Fick","startTime":299.77,"endTime":304.18,"body":"their life and improve things"},{"speaker":"Peter  Fick","startTime":299.77,"endTime":304.18,"body":"and give them so much benefit,"},{"speaker":"Peter  Fick","startTime":304.21,"endTime":307.69,"body":"you just see, you're being"},{"speaker":"Peter  Fick","startTime":304.21,"endTime":307.69,"body":"blessed to be able to do"},{"speaker":"Peter  Fick","startTime":307.69,"endTime":311.2,"body":"something like that. And also to"},{"speaker":"Peter  Fick","startTime":307.69,"endTime":311.2,"body":"make a living out of that"},{"speaker":"Peter  Fick","startTime":311.23,"endTime":315.55,"body":"business. It's, it's a blessing"},{"speaker":"Peter  Fick","startTime":311.23,"endTime":315.55,"body":"all over I mean, because you"},{"speaker":"Peter  Fick","startTime":315.55,"endTime":318.49,"body":"really, there's some days where"},{"speaker":"Peter  Fick","startTime":315.55,"endTime":318.49,"body":"you just you're not on your A"},{"speaker":"Peter  Fick","startTime":318.49,"endTime":321.64,"body":"game or you're just not feeling"},{"speaker":"Peter  Fick","startTime":318.49,"endTime":321.64,"body":"up to it, you know, whatever."},{"speaker":"Peter  Fick","startTime":321.67,"endTime":326.41,"body":"And it's one of God's children's"},{"speaker":"Peter  Fick","startTime":321.67,"endTime":326.41,"body":"sitting across from you, and you"},{"speaker":"Peter  Fick","startTime":326.41,"endTime":329.98,"body":"want to give your best effort. I"},{"speaker":"Peter  Fick","startTime":326.41,"endTime":329.98,"body":"mean, there's times we're, I'm"},{"speaker":"Peter  Fick","startTime":329.98,"endTime":333.19,"body":"sure yourself, you come to work,"},{"speaker":"Peter  Fick","startTime":329.98,"endTime":333.19,"body":"and maybe, you know, you just"},{"speaker":"Peter  Fick","startTime":333.19,"endTime":336.52,"body":"aren't up to it or your"},{"speaker":"Peter  Fick","startTime":333.19,"endTime":336.52,"body":"physical, yeah, we're physical"},{"speaker":"Peter  Fick","startTime":336.52,"endTime":339.76,"body":"ailments, or whatever. And you"},{"speaker":"Peter  Fick","startTime":336.52,"endTime":339.76,"body":"know what, you kind of put that"},{"speaker":"Peter  Fick","startTime":339.76,"endTime":343.72,"body":"aside and put that patient"},{"speaker":"Peter  Fick","startTime":339.76,"endTime":343.72,"body":"first. And if you just keep"},{"speaker":"Peter  Fick","startTime":343.72,"endTime":346.81,"body":"doing that, you know, good"},{"speaker":"Peter  Fick","startTime":343.72,"endTime":346.81,"body":"things come from that. And I was"},{"speaker":"Peter  Fick","startTime":346.99,"endTime":350.59,"body":"never really about money in my"},{"speaker":"Peter  Fick","startTime":346.99,"endTime":350.59,"body":"world, because, you know, if I"},{"speaker":"Peter  Fick","startTime":350.59,"endTime":354.1,"body":"had made some money, I've lost"},{"speaker":"Peter  Fick","startTime":350.59,"endTime":354.1,"body":"some money, and, but it all"},{"speaker":"Peter  Fick","startTime":354.1,"endTime":357.82,"body":"comes fold, you know, if you"},{"speaker":"Peter  Fick","startTime":354.1,"endTime":357.82,"body":"give your best effort, and it"},{"speaker":"Peter  Fick","startTime":357.82,"endTime":361.15,"body":"comes through to the patient,"},{"speaker":"Peter  Fick","startTime":357.82,"endTime":361.15,"body":"because there's a lot of"},{"speaker":"Peter  Fick","startTime":361.18,"endTime":364.06,"body":"industries or businesses out"},{"speaker":"Peter  Fick","startTime":361.18,"endTime":364.06,"body":"there, where they don't put the"},{"speaker":"Peter  Fick","startTime":364.06,"endTime":366.91,"body":"person whether it's a patient or"},{"speaker":"Peter  Fick","startTime":364.06,"endTime":366.91,"body":"a client, or whatever it is,"},{"speaker":"Peter  Fick","startTime":367.21,"endTime":371.65,"body":"they forgot to put them first"},{"speaker":"Peter  Fick","startTime":367.21,"endTime":371.65,"body":"that we're here for them. And"},{"speaker":"Peter  Fick","startTime":371.71,"endTime":375.64,"body":"we're supposed to do the best"},{"speaker":"Peter  Fick","startTime":371.71,"endTime":375.64,"body":"for them. And, and I, you know,"},{"speaker":"Peter  Fick","startTime":375.64,"endTime":378.85,"body":"I think they deserve it. I think"},{"speaker":"Peter  Fick","startTime":375.64,"endTime":378.85,"body":"every human being deserves that"},{"speaker":"Peter  Fick","startTime":378.85,"endTime":381.28,"body":"no matter what they're"},{"speaker":"Peter  Fick","startTime":378.85,"endTime":381.28,"body":"purchasing. And, obviously, in"},{"speaker":"Peter  Fick","startTime":381.28,"endTime":384.94,"body":"the hearing world, it's, you"},{"speaker":"Peter  Fick","startTime":381.28,"endTime":384.94,"body":"know, and I'm sure you've seen"},{"speaker":"Peter  Fick","startTime":384.94,"endTime":387.43,"body":"it, too. I mean, some people"},{"speaker":"Peter  Fick","startTime":384.94,"endTime":387.43,"body":"have come through the door, and"},{"speaker":"Peter  Fick","startTime":387.43,"endTime":390.4,"body":"you didn't know, cognitively if"},{"speaker":"Peter  Fick","startTime":387.43,"endTime":390.4,"body":"something was wrong, or"},{"speaker":"Peter  Fick","startTime":390.4,"endTime":393.64,"body":"whatever. And all they really"},{"speaker":"Peter  Fick","startTime":390.4,"endTime":393.64,"body":"needed with hearing aids to open"},{"speaker":"Peter  Fick","startTime":393.64,"endTime":397.66,"body":"their world. And you see people"},{"speaker":"Peter  Fick","startTime":393.64,"endTime":397.66,"body":"crying and smiling and hugging"},{"speaker":"Peter  Fick","startTime":397.66,"endTime":400.72,"body":"and happy. It's the best feeling"},{"speaker":"Peter  Fick","startTime":397.66,"endTime":400.72,"body":"in the world,"},{"speaker":"Blaise Delfino","startTime":400.75,"endTime":401.86,"body":"It changed their"},{"speaker":"Blaise Delfino","startTime":400.75,"endTime":401.86,"body":"life."},{"speaker":"Peter  Fick","startTime":401.89,"endTime":404.32,"body":"Yeah, it changed"},{"speaker":"Peter  Fick","startTime":401.89,"endTime":404.32,"body":"their life, right. And it's"},{"speaker":"Peter  Fick","startTime":404.32,"endTime":407.56,"body":"something you just can't get"},{"speaker":"Peter  Fick","startTime":404.32,"endTime":407.56,"body":"from a box and put it in your"},{"speaker":"Peter  Fick","startTime":407.56,"endTime":412.78,"body":"ear at home and think and get"},{"speaker":"Peter  Fick","startTime":407.56,"endTime":412.78,"body":"that same effect. I mean, it's a"},{"speaker":"Peter  Fick","startTime":412.78,"endTime":416.74,"body":"group effort, it's a team effort"},{"speaker":"Peter  Fick","startTime":412.78,"endTime":416.74,"body":"to make that work, and you're"},{"speaker":"Peter  Fick","startTime":416.74,"endTime":420.49,"body":"with them literally, for the"},{"speaker":"Peter  Fick","startTime":416.74,"endTime":420.49,"body":"rest of their lives sometimes,"},{"speaker":"Peter  Fick","startTime":420.49,"endTime":425.26,"body":"and, you know, even with this"},{"speaker":"Peter  Fick","startTime":420.49,"endTime":425.26,"body":"pandemic, it's, you know, it's"},{"speaker":"Peter  Fick","startTime":425.26,"endTime":429.16,"body":"the heartbreak of seeing a fair"},{"speaker":"Peter  Fick","startTime":425.26,"endTime":429.16,"body":"amount of my patients no longer"},{"speaker":"Peter  Fick","startTime":429.16,"endTime":433.06,"body":"here, and I can't always say"},{"speaker":"Peter  Fick","startTime":429.16,"endTime":433.06,"body":"they died from COVID. But you"},{"speaker":"Peter  Fick","startTime":433.06,"endTime":437.47,"body":"know, I'm seeing more than usual"},{"speaker":"Peter  Fick","startTime":433.06,"endTime":437.47,"body":"amount of my patients,"},{"speaker":"Peter  Fick","startTime":438.28,"endTime":443.53,"body":"obituaries, and you feel the"},{"speaker":"Peter  Fick","startTime":438.28,"endTime":443.53,"body":"pain for their family, and also"},{"speaker":"Peter  Fick","startTime":443.53,"endTime":447.16,"body":"for the relationship that with"},{"speaker":"Peter  Fick","startTime":443.53,"endTime":447.16,"body":"these people some 20 years, 25"},{"speaker":"Peter  Fick","startTime":447.16,"endTime":451.45,"body":"years, they know me when my son"},{"speaker":"Peter  Fick","startTime":447.16,"endTime":451.45,"body":"was being born, you know, and"},{"speaker":"Peter  Fick","startTime":451.54,"endTime":454.66,"body":"it's a fulfilling and it's and"},{"speaker":"Peter  Fick","startTime":451.54,"endTime":454.66,"body":"it's, I have to say, it's"},{"speaker":"Peter  Fick","startTime":454.66,"endTime":457.81,"body":"probably one of the best"},{"speaker":"Peter  Fick","startTime":454.66,"endTime":457.81,"body":"feelings you can ever have when"},{"speaker":"Peter  Fick","startTime":457.81,"endTime":461.5,"body":"you're helping people. And you"},{"speaker":"Peter  Fick","startTime":457.81,"endTime":461.5,"body":"see all the fruits of your"},{"speaker":"Peter  Fick","startTime":461.5,"endTime":462.79,"body":"efforts, that's for sure."},{"speaker":"Blaise Delfino","startTime":462.93,"endTime":467.28,"body":"Peter, you're a"},{"speaker":"Blaise Delfino","startTime":462.93,"endTime":467.28,"body":"family owned, private practice."},{"speaker":"Blaise Delfino","startTime":467.31,"endTime":472.14,"body":"And on the Fick Hearing Aid"},{"speaker":"Blaise Delfino","startTime":467.31,"endTime":472.14,"body":"Center website, you state we"},{"speaker":"Blaise Delfino","startTime":472.14,"endTime":476.7,"body":"treat each patient, like they're"},{"speaker":"Blaise Delfino","startTime":472.14,"endTime":476.7,"body":"family. And there's a parallel"},{"speaker":"Blaise Delfino","startTime":476.7,"endTime":480.72,"body":"here because our practice is"},{"speaker":"Blaise Delfino","startTime":476.7,"endTime":480.72,"body":"family owned as well tell us"},{"speaker":"Blaise Delfino","startTime":480.72,"endTime":483.39,"body":"what it's like working with"},{"speaker":"Blaise Delfino","startTime":480.72,"endTime":483.39,"body":"family, you and your wife"},{"speaker":"Blaise Delfino","startTime":483.39,"endTime":486.63,"body":"started this business. You've"},{"speaker":"Blaise Delfino","startTime":483.39,"endTime":486.63,"body":"been working on your craft for"},{"speaker":"Blaise Delfino","startTime":486.63,"endTime":490.02,"body":"over 30 years. What is it like"},{"speaker":"Blaise Delfino","startTime":486.63,"endTime":490.02,"body":"working with family?"},{"speaker":"Peter  Fick","startTime":490.29,"endTime":492.75,"body":"Okay, well, before"},{"speaker":"Peter  Fick","startTime":490.29,"endTime":492.75,"body":"we started that, I wanted to"},{"speaker":"Peter  Fick","startTime":492.75,"endTime":497.79,"body":"also congratulate you on your"},{"speaker":"Peter  Fick","startTime":492.75,"endTime":497.79,"body":"wedding, you and Autumn. And"},{"speaker":"Peter  Fick","startTime":498.03,"endTime":501.45,"body":"were talking about family. I"},{"speaker":"Peter  Fick","startTime":498.03,"endTime":501.45,"body":"mean, I watched that all on"},{"speaker":"Peter  Fick","startTime":501.45,"endTime":503.94,"body":"Facebook, and I'm sure your"},{"speaker":"Peter  Fick","startTime":501.45,"endTime":503.94,"body":"parents are proud and sure,"},{"speaker":"Peter  Fick","startTime":504.33,"endTime":507.87,"body":"Autumn is proud. And again, you"},{"speaker":"Peter  Fick","startTime":504.33,"endTime":507.87,"body":"know, being that we're all kind"},{"speaker":"Peter  Fick","startTime":507.87,"endTime":510.03,"body":"of a you're in the family"},{"speaker":"Peter  Fick","startTime":507.87,"endTime":510.03,"body":"business. I'm in a family"},{"speaker":"Peter  Fick","startTime":510.03,"endTime":513.81,"body":"business. That's it, I always I"},{"speaker":"Peter  Fick","startTime":510.03,"endTime":513.81,"body":"wish the best and all the"},{"speaker":"Peter  Fick","startTime":513.81,"endTime":515.82,"body":"blessings in the world to you"},{"speaker":"Peter  Fick","startTime":513.81,"endTime":515.82,"body":"guys up there."},{"speaker":"Blaise Delfino","startTime":515.91,"endTime":517.05,"body":"Thanks so much,"},{"speaker":"Blaise Delfino","startTime":515.91,"endTime":517.05,"body":"Pete."},{"speaker":"Peter  Fick","startTime":517.24,"endTime":519.76,"body":"You're welcome."},{"speaker":"Peter  Fick","startTime":517.24,"endTime":519.76,"body":"You're welcome. Well, I enjoy"},{"speaker":"Peter  Fick","startTime":519.76,"endTime":526.06,"body":"what I do. And my wife is a"},{"speaker":"Peter  Fick","startTime":519.76,"endTime":526.06,"body":"nurse by trade and when our son"},{"speaker":"Peter  Fick","startTime":526.06,"endTime":530.2,"body":"was born, and she got injured in"},{"speaker":"Peter  Fick","startTime":526.06,"endTime":530.2,"body":"our job and decided, you know"},{"speaker":"Peter  Fick","startTime":530.2,"endTime":532.84,"body":"what, after going through a"},{"speaker":"Peter  Fick","startTime":530.2,"endTime":532.84,"body":"couple relatives in the office"},{"speaker":"Peter  Fick","startTime":532.84,"endTime":537.31,"body":"and friends and so forth, they"},{"speaker":"Peter  Fick","startTime":532.84,"endTime":537.31,"body":"didn't have the same vision that"},{"speaker":"Peter  Fick","startTime":537.37,"endTime":540.76,"body":"I had, you know, they looked at"},{"speaker":"Peter  Fick","startTime":537.37,"endTime":540.76,"body":"it as a job, you know, which is"},{"speaker":"Peter  Fick","startTime":540.76,"endTime":544.99,"body":"kind of hard for me to look at"},{"speaker":"Peter  Fick","startTime":540.76,"endTime":544.99,"body":"this as a job. And, of course,"},{"speaker":"Peter  Fick","startTime":544.99,"endTime":549.34,"body":"my wife filled in, I'm the guy"},{"speaker":"Peter  Fick","startTime":544.99,"endTime":549.34,"body":"that's the fun guy, solving"},{"speaker":"Peter  Fick","startTime":549.34,"endTime":553.6,"body":"their problems, I'm having a"},{"speaker":"Peter  Fick","startTime":549.34,"endTime":553.6,"body":"good time with them. She's the"},{"speaker":"Peter  Fick","startTime":553.6,"endTime":557.89,"body":"black and white person, she pays"},{"speaker":"Peter  Fick","startTime":553.6,"endTime":557.89,"body":"the bills, she takes care of the"},{"speaker":"Peter  Fick","startTime":557.89,"endTime":561.67,"body":"patients at the front. She"},{"speaker":"Peter  Fick","startTime":557.89,"endTime":561.67,"body":"worked in health care, you know,"},{"speaker":"Peter  Fick","startTime":561.67,"endTime":565.15,"body":"in nursing home, so she's"},{"speaker":"Peter  Fick","startTime":561.67,"endTime":565.15,"body":"certainly related to a lot of"},{"speaker":"Peter  Fick","startTime":565.15,"endTime":569.98,"body":"senior citizens. And being that"},{"speaker":"Peter  Fick","startTime":565.15,"endTime":569.98,"body":"she's five foot, five foot 11,"},{"speaker":"Peter  Fick","startTime":569.98,"endTime":573.91,"body":"blonde hair, and she's, you"},{"speaker":"Peter  Fick","startTime":569.98,"endTime":573.91,"body":"know, nice to look at, you know,"},{"speaker":"Peter  Fick","startTime":574.15,"endTime":579.7,"body":"also as a receptionist. But"},{"speaker":"Peter  Fick","startTime":574.15,"endTime":579.7,"body":"other than that she is really"},{"speaker":"Peter  Fick","startTime":579.73,"endTime":582.85,"body":"keeps it all together. You know,"},{"speaker":"Peter  Fick","startTime":579.73,"endTime":582.85,"body":"it does everything to keep it"},{"speaker":"Peter  Fick","startTime":582.85,"endTime":586.06,"body":"running. She's really the engine"},{"speaker":"Peter  Fick","startTime":582.85,"endTime":586.06,"body":"that makes this whole thing go"},{"speaker":"Peter  Fick","startTime":586.06,"endTime":590.41,"body":"because I love what I do. And I"},{"speaker":"Peter  Fick","startTime":586.06,"endTime":590.41,"body":"enjoy the people and I love that"},{"speaker":"Peter  Fick","startTime":590.41,"endTime":594.58,"body":"fun relationship, but she really"},{"speaker":"Peter  Fick","startTime":590.41,"endTime":594.58,"body":"does the heavy lifting as"},{"speaker":"Peter  Fick","startTime":594.58,"endTime":598.42,"body":"keeping everything going. That's"},{"speaker":"Peter  Fick","startTime":594.58,"endTime":598.42,"body":"for sure. And you know, we're in"},{"speaker":"Peter  Fick","startTime":598.42,"endTime":602.62,"body":"this we're together. 24 hours a"},{"speaker":"Peter  Fick","startTime":598.42,"endTime":602.62,"body":"day. I mean, and um, you know,"},{"speaker":"Peter  Fick","startTime":602.62,"endTime":605.56,"body":"I'm sure you relate, I'm sure"},{"speaker":"Peter  Fick","startTime":602.62,"endTime":605.56,"body":"you relate to that, yes, you"},{"speaker":"Peter  Fick","startTime":605.56,"endTime":609.76,"body":"want to get it 24 hours. So, you"},{"speaker":"Peter  Fick","startTime":605.56,"endTime":609.76,"body":"know, personally, because the"},{"speaker":"Peter  Fick","startTime":609.76,"endTime":614.56,"body":"older you kind of get, you don't"},{"speaker":"Peter  Fick","startTime":609.76,"endTime":614.56,"body":"quite have the kind of mellow"},{"speaker":"Peter  Fick","startTime":614.59,"endTime":619.75,"body":"over a period of time. So I do"},{"speaker":"Peter  Fick","startTime":614.59,"endTime":619.75,"body":"not take home my work if"},{"speaker":"Peter  Fick","startTime":619.75,"endTime":622.99,"body":"possible, meaning if I've had a"},{"speaker":"Peter  Fick","startTime":619.75,"endTime":622.99,"body":"rough day or something wasn't"},{"speaker":"Peter  Fick","startTime":622.99,"endTime":627.61,"body":"programming, right, or something"},{"speaker":"Peter  Fick","startTime":622.99,"endTime":627.61,"body":"didn't work, right or I had just"},{"speaker":"Peter  Fick","startTime":627.61,"endTime":628.18,"body":"had a,"},{"speaker":"Blaise Delfino","startTime":629.74,"endTime":630.4,"body":"An off day"},{"speaker":"Peter  Fick","startTime":630.43,"endTime":634.6,"body":"We were a bit busy,"},{"speaker":"Peter  Fick","startTime":630.43,"endTime":634.6,"body":"and I will not really take that"},{"speaker":"Peter  Fick","startTime":634.6,"endTime":638.05,"body":"home with me and discuss it at"},{"speaker":"Peter  Fick","startTime":634.6,"endTime":638.05,"body":"the dinner table or anything"},{"speaker":"Peter  Fick","startTime":638.05,"endTime":641.11,"body":"like that, you know, it's, you"},{"speaker":"Peter  Fick","startTime":638.05,"endTime":641.11,"body":"know, I just kind of leave it,"},{"speaker":"Peter  Fick","startTime":641.26,"endTime":643.63,"body":"you know, leave it here. So I do"},{"speaker":"Peter  Fick","startTime":641.26,"endTime":643.63,"body":"separate it."},{"speaker":"Blaise Delfino","startTime":643.66,"endTime":645.7,"body":"When did you"},{"speaker":"Blaise Delfino","startTime":643.66,"endTime":645.7,"body":"learn that, Peter, when I"},{"speaker":"Blaise Delfino","startTime":645.7,"endTime":648.49,"body":"learned that, too, you know,"},{"speaker":"Blaise Delfino","startTime":645.7,"endTime":648.49,"body":"because because honestly,"},{"speaker":"Blaise Delfino","startTime":648.49,"endTime":652.06,"body":"there's, there's other hearing"},{"speaker":"Blaise Delfino","startTime":648.49,"endTime":652.06,"body":"health care professionals that"},{"speaker":"Blaise Delfino","startTime":652.09,"endTime":655.69,"body":"tune into the show, and even"},{"speaker":"Blaise Delfino","startTime":652.09,"endTime":655.69,"body":"some are just starting their"},{"speaker":"Blaise Delfino","startTime":655.69,"endTime":659.98,"body":"private practice. And especially"},{"speaker":"Blaise Delfino","startTime":655.69,"endTime":659.98,"body":"when you're working in a family"},{"speaker":"Blaise Delfino","startTime":659.98,"endTime":664.81,"body":"owned private practice learning"},{"speaker":"Blaise Delfino","startTime":659.98,"endTime":664.81,"body":"to not take work home with you,"},{"speaker":"Blaise Delfino","startTime":664.84,"endTime":667.99,"body":"before you get into it. This"},{"speaker":"Blaise Delfino","startTime":664.84,"endTime":667.99,"body":"just came into my mind, I read"},{"speaker":"Blaise Delfino","startTime":667.99,"endTime":672.67,"body":"this book called Deep Work by"},{"speaker":"Blaise Delfino","startTime":667.99,"endTime":672.67,"body":"Cal Newport. And it's an"},{"speaker":"Blaise Delfino","startTime":672.67,"endTime":676.09,"body":"incredible book, and he talks"},{"speaker":"Blaise Delfino","startTime":672.67,"endTime":676.09,"body":"about deep work versus shallow"},{"speaker":"Blaise Delfino","startTime":676.09,"endTime":678.55,"body":"work. And he said, when you"},{"speaker":"Blaise Delfino","startTime":676.09,"endTime":678.55,"body":"leave the office, clap your"},{"speaker":"Blaise Delfino","startTime":678.55,"endTime":682.69,"body":"hands and say, system shut down."},{"speaker":"Blaise Delfino","startTime":678.55,"endTime":682.69,"body":"And it sounds cheesy. But it's"},{"speaker":"Blaise Delfino","startTime":682.69,"endTime":688.42,"body":"like, I do that. Because I don't"},{"speaker":"Blaise Delfino","startTime":682.69,"endTime":688.42,"body":"want to bring work home in that"},{"speaker":"Blaise Delfino","startTime":688.42,"endTime":691.75,"body":"space. Your home is a safe"},{"speaker":"Blaise Delfino","startTime":688.42,"endTime":691.75,"body":"space, right? So sure, if you"},{"speaker":"Blaise Delfino","startTime":691.75,"endTime":694.15,"body":"had a bad day, leave it at the"},{"speaker":"Blaise Delfino","startTime":691.75,"endTime":694.15,"body":"office, guess what, it's going"},{"speaker":"Blaise Delfino","startTime":694.15,"endTime":698.89,"body":"to be there for you tomorrow."},{"speaker":"Blaise Delfino","startTime":694.15,"endTime":698.89,"body":"But at what point, did you learn"},{"speaker":"Blaise Delfino","startTime":698.92,"endTime":702.04,"body":"to say, you know what, I'm not"},{"speaker":"Blaise Delfino","startTime":698.92,"endTime":702.04,"body":"going to bring that bad day home"},{"speaker":"Blaise Delfino","startTime":702.04,"endTime":702.46,"body":"with me?"},{"speaker":"Peter  Fick","startTime":772.16,"endTime":773.69,"body":"Well, I'm gonna"},{"speaker":"Peter  Fick","startTime":772.16,"endTime":773.69,"body":"have to tell you it was it was"},{"speaker":"Peter  Fick","startTime":773.69,"endTime":776.8100000000001,"body":"hard, it was hard, it was not"},{"speaker":"Peter  Fick","startTime":773.69,"endTime":776.8100000000001,"body":"easy. Because when I would go on"},{"speaker":"Peter  Fick","startTime":776.8100000000001,"endTime":780.65,"body":"vacation, and I remember doing"},{"speaker":"Peter  Fick","startTime":776.8100000000001,"endTime":780.65,"body":"this, when we were in Las Vegas,"},{"speaker":"Peter  Fick","startTime":780.6800000000001,"endTime":784.4,"body":"I would listen to my answering"},{"speaker":"Peter  Fick","startTime":780.6800000000001,"endTime":784.4,"body":"machine every day from the"},{"speaker":"Peter  Fick","startTime":784.4,"endTime":790.22,"body":"office. And, you know, because I"},{"speaker":"Peter  Fick","startTime":784.4,"endTime":790.22,"body":"felt like I had to hear it, I"},{"speaker":"Peter  Fick","startTime":790.22,"endTime":793.64,"body":"had to you know, I couldn't let"},{"speaker":"Peter  Fick","startTime":790.22,"endTime":793.64,"body":"you know, when I'm on vacation,"},{"speaker":"Peter  Fick","startTime":793.64,"endTime":798.5,"body":"there's nobody here, obviously."},{"speaker":"Peter  Fick","startTime":793.64,"endTime":798.5,"body":"So being a family business, and"},{"speaker":"Peter  Fick","startTime":798.5600000000001,"endTime":804.32,"body":"it took some time to really kind"},{"speaker":"Peter  Fick","startTime":798.5600000000001,"endTime":804.32,"body":"of let go of the business, you"},{"speaker":"Peter  Fick","startTime":804.32,"endTime":807.6800000000001,"body":"know, that you just had to"},{"speaker":"Peter  Fick","startTime":804.32,"endTime":807.6800000000001,"body":"trust, I guess, you know, my my"},{"speaker":"Peter  Fick","startTime":807.6800000000001,"endTime":811.64,"body":"guess but my faith kind of had"},{"speaker":"Peter  Fick","startTime":807.6800000000001,"endTime":811.64,"body":"to come through, as I think my"},{"speaker":"Peter  Fick","startTime":811.64,"endTime":815.8100000000001,"body":"faith got stronger. It's like,"},{"speaker":"Peter  Fick","startTime":811.64,"endTime":815.8100000000001,"body":"you know what is gonna go you"},{"speaker":"Peter  Fick","startTime":815.8100000000001,"endTime":820.19,"body":"got to let it go. You deserve a"},{"speaker":"Peter  Fick","startTime":815.8100000000001,"endTime":820.19,"body":"vacation, you're good guy you do"},{"speaker":"Peter  Fick","startTime":820.19,"endTime":823.64,"body":"you work, you do hard work, or"},{"speaker":"Peter  Fick","startTime":820.19,"endTime":823.64,"body":"you take care of your patients,"},{"speaker":"Peter  Fick","startTime":823.64,"endTime":827.57,"body":"your concern your all everything"},{"speaker":"Peter  Fick","startTime":823.64,"endTime":827.57,"body":"possible. And you know, if you"},{"speaker":"Peter  Fick","startTime":827.57,"endTime":831.14,"body":"would feel bad, I feel better by"},{"speaker":"Peter  Fick","startTime":827.57,"endTime":831.14,"body":"a Wednesday, because I figured,"},{"speaker":"Peter  Fick","startTime":831.14,"endTime":835.94,"body":"well, they only have two more"},{"speaker":"Peter  Fick","startTime":831.14,"endTime":835.94,"body":"days, don't back. As opposed. If"},{"speaker":"Peter  Fick","startTime":835.94,"endTime":838.76,"body":"I got some of the problem on a"},{"speaker":"Peter  Fick","startTime":835.94,"endTime":838.76,"body":"Monday, I thought about that all"},{"speaker":"Peter  Fick","startTime":838.76,"endTime":843.59,"body":"week. Because you know that"},{"speaker":"Peter  Fick","startTime":838.76,"endTime":843.59,"body":"we've been there, right? So you"},{"speaker":"Peter  Fick","startTime":843.59,"endTime":846.59,"body":"know, you're, so you kind of had"},{"speaker":"Peter  Fick","startTime":843.59,"endTime":846.59,"body":"to learn to really, really let"},{"speaker":"Peter  Fick","startTime":846.59,"endTime":849.53,"body":"it go. And that's good for your"},{"speaker":"Peter  Fick","startTime":846.59,"endTime":849.53,"body":"spiritual, mental health,"},{"speaker":"Peter  Fick","startTime":849.5600000000001,"endTime":853.3100000000001,"body":"everything else that you just"},{"speaker":"Peter  Fick","startTime":849.5600000000001,"endTime":853.3100000000001,"body":"got to trust again, in God, in"},{"speaker":"Peter  Fick","startTime":853.3100000000001,"endTime":856.82,"body":"my case, you know that, okay,"},{"speaker":"Peter  Fick","startTime":853.3100000000001,"endTime":856.82,"body":"you know, you deserve the"},{"speaker":"Peter  Fick","startTime":856.82,"endTime":860.87,"body":"vacation, you're not really out"},{"speaker":"Peter  Fick","startTime":856.82,"endTime":860.87,"body":"to hurt anybody. But you need to"},{"speaker":"Peter  Fick","startTime":860.9,"endTime":863.57,"body":"step away to recharge yourself,"},{"speaker":"Peter  Fick","startTime":860.9,"endTime":863.57,"body":"that's even we have our"},{"speaker":"Peter  Fick","startTime":863.57,"endTime":866.0,"body":"conventions and stuff, even"},{"speaker":"Peter  Fick","startTime":863.57,"endTime":866.0,"body":"those two, three days, I love"},{"speaker":"Peter  Fick","startTime":866.0,"endTime":869.15,"body":"it. Because recharging the"},{"speaker":"Peter  Fick","startTime":866.0,"endTime":869.15,"body":"batteries. I mean, obviously"},{"speaker":"Peter  Fick","startTime":869.15,"endTime":872.39,"body":"some of the stuff we could go"},{"speaker":"Peter  Fick","startTime":869.15,"endTime":872.39,"body":"online and learn. But, you know,"},{"speaker":"Peter  Fick","startTime":872.39,"endTime":875.96,"body":"I can't wait till we get back to"},{"speaker":"Peter  Fick","startTime":872.39,"endTime":875.96,"body":"see each other to just see your"},{"speaker":"Peter  Fick","startTime":875.96,"endTime":879.98,"body":"race face, and then be able to"},{"speaker":"Peter  Fick","startTime":875.96,"endTime":879.98,"body":"touch people and shake their"},{"speaker":"Peter  Fick","startTime":879.98,"endTime":884.63,"body":"hand and put your arm around"},{"speaker":"Peter  Fick","startTime":879.98,"endTime":884.63,"body":"them to recharge that, but kind"},{"speaker":"Peter  Fick","startTime":884.63,"endTime":887.87,"body":"of got off the track on that"},{"speaker":"Peter  Fick","startTime":884.63,"endTime":887.87,"body":"little bit. But it's, you know,"},{"speaker":"Peter  Fick","startTime":887.87,"endTime":892.58,"body":"it took a while to do that,"},{"speaker":"Peter  Fick","startTime":887.87,"endTime":892.58,"body":"because you you're sincere. And"},{"speaker":"Peter  Fick","startTime":892.58,"endTime":894.6800000000001,"body":"you know, you know, you want to"},{"speaker":"Peter  Fick","startTime":892.58,"endTime":894.6800000000001,"body":"do the best for your patients."},{"speaker":"Peter  Fick","startTime":894.6800000000001,"endTime":899.66,"body":"But as going home, my father who"},{"speaker":"Peter  Fick","startTime":894.6800000000001,"endTime":899.66,"body":"worked in the music business,"},{"speaker":"Peter  Fick","startTime":899.66,"endTime":903.62,"body":"and he remember he went to"},{"speaker":"Peter  Fick","startTime":899.66,"endTime":903.62,"body":"seminars and General Motors, at"},{"speaker":"Peter  Fick","startTime":903.62,"endTime":906.89,"body":"a big thing where family, were"},{"speaker":"Peter  Fick","startTime":903.62,"endTime":906.89,"body":"involved in dealerships where"},{"speaker":"Peter  Fick","startTime":906.89,"endTime":910.07,"body":"the father or grandfather needed"},{"speaker":"Peter  Fick","startTime":906.89,"endTime":910.07,"body":"pass it to the son and then the"},{"speaker":"Peter  Fick","startTime":910.07,"endTime":913.34,"body":"grandson. And one thing they"},{"speaker":"Peter  Fick","startTime":910.07,"endTime":913.34,"body":"said is never go home talking"},{"speaker":"Peter  Fick","startTime":913.34,"endTime":917.63,"body":"bad about the business. Because"},{"speaker":"Peter  Fick","startTime":913.34,"endTime":917.63,"body":"that person that you're saying"},{"speaker":"Peter  Fick","startTime":917.63,"endTime":921.08,"body":"that in front of could be your"},{"speaker":"Peter  Fick","startTime":917.63,"endTime":921.08,"body":"child, your delivery son, that"},{"speaker":"Peter  Fick","startTime":921.08,"endTime":924.11,"body":"they're already getting a bad"},{"speaker":"Peter  Fick","startTime":921.08,"endTime":924.11,"body":"feeling of whatever business"},{"speaker":"Peter  Fick","startTime":924.11,"endTime":927.35,"body":"you've got, you know that you"},{"speaker":"Peter  Fick","startTime":924.11,"endTime":927.35,"body":"should not bring that home with"},{"speaker":"Peter  Fick","startTime":927.35,"endTime":928.7900000000001,"body":"you. Because"},{"speaker":"Blaise Delfino","startTime":928.82,"endTime":929.27,"body":"Wow"},{"speaker":"Peter  Fick","startTime":929.27,"endTime":931.7,"body":"That child's gonna"},{"speaker":"Peter  Fick","startTime":929.27,"endTime":931.7,"body":"look at you say, well, boy,"},{"speaker":"Blaise Delfino","startTime":931.73,"endTime":932.99,"body":"I don't why"},{"speaker":"Blaise Delfino","startTime":931.73,"endTime":932.99,"body":"would they want to go in"},{"speaker":"Peter  Fick","startTime":935.09,"endTime":935.6,"body":"You know"},{"speaker":"Blaise Delfino","startTime":936.08,"endTime":938.45,"body":"Dad's coming"},{"speaker":"Blaise Delfino","startTime":936.08,"endTime":938.45,"body":"home all disgruntled every every"},{"speaker":"Blaise Delfino","startTime":938.45,"endTime":941.4200000000001,"body":"night. Why would I want to do"},{"speaker":"Blaise Delfino","startTime":938.45,"endTime":941.4200000000001,"body":"that? Yeah. And you know, it's"},{"speaker":"Blaise Delfino","startTime":941.4200000000001,"endTime":945.11,"body":"interesting. There's a book"},{"speaker":"Blaise Delfino","startTime":941.4200000000001,"endTime":945.11,"body":"called The E Myth by Michael"},{"speaker":"Blaise Delfino","startTime":945.11,"endTime":949.5500000000001,"body":"Gerber talks about letting go of"},{"speaker":"Blaise Delfino","startTime":945.11,"endTime":949.5500000000001,"body":"the vine and you have been"},{"speaker":"Blaise Delfino","startTime":949.5500000000001,"endTime":952.73,"body":"working on your craft for over"},{"speaker":"Blaise Delfino","startTime":949.5500000000001,"endTime":952.73,"body":"30 years. You started the"},{"speaker":"Blaise Delfino","startTime":952.73,"endTime":956.96,"body":"practice with your wife and"},{"speaker":"Blaise Delfino","startTime":952.73,"endTime":956.96,"body":"it's, it's your family's baby"},{"speaker":"Blaise Delfino","startTime":956.96,"endTime":961.94,"body":"and you you and your wife, you"},{"speaker":"Blaise Delfino","startTime":956.96,"endTime":961.94,"body":"of course implement patient"},{"speaker":"Blaise Delfino","startTime":961.94,"endTime":967.58,"body":"centric culture at Fick Hearing"},{"speaker":"Blaise Delfino","startTime":961.94,"endTime":967.58,"body":"Aid center. What inspired and"},{"speaker":"Blaise Delfino","startTime":967.58,"endTime":972.11,"body":"inspires you to implement that"},{"speaker":"Blaise Delfino","startTime":967.58,"endTime":972.11,"body":"patient centric culture, why is"},{"speaker":"Blaise Delfino","startTime":972.11,"endTime":976.3100000000001,"body":"it so important? And I think"},{"speaker":"Blaise Delfino","startTime":972.11,"endTime":976.3100000000001,"body":"this also eventually leads into"},{"speaker":"Blaise Delfino","startTime":976.3100000000001,"endTime":978.38,"body":"why you have such great patient"},{"speaker":"Blaise Delfino","startTime":976.3100000000001,"endTime":978.38,"body":"outcomes."},{"speaker":"Peter  Fick","startTime":978.5,"endTime":981.74,"body":"Well, I wouldn't"},{"speaker":"Peter  Fick","startTime":978.5,"endTime":981.74,"body":"have my business if I didn't"},{"speaker":"Peter  Fick","startTime":982.37,"endTime":986.03,"body":"have my patients, and if I"},{"speaker":"Peter  Fick","startTime":982.37,"endTime":986.03,"body":"didn't take care of them. And I"},{"speaker":"Peter  Fick","startTime":986.03,"endTime":990.02,"body":"always say that they set the"},{"speaker":"Peter  Fick","startTime":986.03,"endTime":990.02,"body":"times that I'm open, you know,"},{"speaker":"Peter  Fick","startTime":990.02,"endTime":993.35,"body":"obviously, not Saturday mornings"},{"speaker":"Peter  Fick","startTime":990.02,"endTime":993.35,"body":"at five or six in the morning,"},{"speaker":"Peter  Fick","startTime":993.35,"endTime":1000.01,"body":"but they set the tone for me, I"},{"speaker":"Peter  Fick","startTime":993.35,"endTime":1000.01,"body":"work for them. People have a"},{"speaker":"Peter  Fick","startTime":1000.0400000000001,"endTime":1003.4300000000001,"body":"myth that they think, you know,"},{"speaker":"Peter  Fick","startTime":1000.0400000000001,"endTime":1003.4300000000001,"body":"oh, you're in your own business,"},{"speaker":"Peter  Fick","startTime":1003.4300000000001,"endTime":1006.7900000000001,"body":"you can just take off and do"},{"speaker":"Peter  Fick","startTime":1003.4300000000001,"endTime":1006.7900000000001,"body":"whatever you want. That's not"},{"speaker":"Peter  Fick","startTime":1006.7900000000001,"endTime":1010.09,"body":"how that works. I had to be"},{"speaker":"Peter  Fick","startTime":1006.7900000000001,"endTime":1010.09,"body":"there for them for years. I"},{"speaker":"Peter  Fick","startTime":1010.09,"endTime":1012.85,"body":"mean, when I was younger, I"},{"speaker":"Peter  Fick","startTime":1010.09,"endTime":1012.85,"body":"would golf once a week on a"},{"speaker":"Peter  Fick","startTime":1012.85,"endTime":1017.71,"body":"Sunday with a buddy of mine. And"},{"speaker":"Peter  Fick","startTime":1012.85,"endTime":1017.71,"body":"as times change, you know, I get"},{"speaker":"Peter  Fick","startTime":1017.71,"endTime":1020.02,"body":"in touch with a lot of older"},{"speaker":"Peter  Fick","startTime":1017.71,"endTime":1020.02,"body":"folks, a lot of older guys or"},{"speaker":"Peter  Fick","startTime":1020.02,"endTime":1023.2900000000001,"body":"women that, hey, we have seen"},{"speaker":"Peter  Fick","startTime":1020.02,"endTime":1023.2900000000001,"body":"your golf league come out, I was"},{"speaker":"Peter  Fick","startTime":1023.2900000000001,"endTime":1026.56,"body":"deathly afraid, ever to go"},{"speaker":"Peter  Fick","startTime":1023.2900000000001,"endTime":1026.56,"body":"golfing in the middle of the"},{"speaker":"Peter  Fick","startTime":1026.56,"endTime":1030.67,"body":"week, and give myself a couple"},{"speaker":"Peter  Fick","startTime":1026.56,"endTime":1030.67,"body":"hours off in the morning, afraid"},{"speaker":"Peter  Fick","startTime":1030.67,"endTime":1034.27,"body":"to see a patient out on the golf"},{"speaker":"Peter  Fick","startTime":1030.67,"endTime":1034.27,"body":"course. It's, hey, I tried to"},{"speaker":"Peter  Fick","startTime":1034.27,"endTime":1037.81,"body":"come see you this morning and I"},{"speaker":"Peter  Fick","startTime":1034.27,"endTime":1037.81,"body":"see you're out here golfing,"},{"speaker":"Peter  Fick","startTime":1037.84,"endTime":1041.8,"body":"yeah. Because they're, they have"},{"speaker":"Peter  Fick","startTime":1037.84,"endTime":1041.8,"body":"an expectation of me that I'm"},{"speaker":"Peter  Fick","startTime":1041.8,"endTime":1045.04,"body":"going to be there for them. And"},{"speaker":"Peter  Fick","startTime":1041.8,"endTime":1045.04,"body":"they are spending a fair amount"},{"speaker":"Peter  Fick","startTime":1045.04,"endTime":1048.25,"body":"of money of their own money, no"},{"speaker":"Peter  Fick","startTime":1045.04,"endTime":1048.25,"body":"matter what price the hearing"},{"speaker":"Peter  Fick","startTime":1048.25,"endTime":1053.23,"body":"aid is, you know, it's all money"},{"speaker":"Peter  Fick","startTime":1048.25,"endTime":1053.23,"body":"and expense to them. And I owe"},{"speaker":"Peter  Fick","startTime":1053.23,"endTime":1057.43,"body":"it to them really, to be here as"},{"speaker":"Peter  Fick","startTime":1053.23,"endTime":1057.43,"body":"much as I humanly can possible"},{"speaker":"Peter  Fick","startTime":1057.43,"endTime":1061.09,"body":"without affecting, you know,"},{"speaker":"Peter  Fick","startTime":1057.43,"endTime":1061.09,"body":"family life. And, you know, you"},{"speaker":"Peter  Fick","startTime":1061.09,"endTime":1064.54,"body":"do get the right to take off and"},{"speaker":"Peter  Fick","startTime":1061.09,"endTime":1064.54,"body":"that kind of stuff. But I, I"},{"speaker":"Peter  Fick","startTime":1064.54,"endTime":1068.68,"body":"kind of just grew up in that"},{"speaker":"Peter  Fick","startTime":1064.54,"endTime":1068.68,"body":"world where you know, they they"},{"speaker":"Peter  Fick","startTime":1068.68,"endTime":1072.82,"body":"come first I mean, if I gotta"},{"speaker":"Peter  Fick","startTime":1068.68,"endTime":1072.82,"body":"stay late, come in early,"},{"speaker":"Peter  Fick","startTime":1073.24,"endTime":1079.0,"body":"because they deserve it. And I"},{"speaker":"Peter  Fick","startTime":1073.24,"endTime":1079.0,"body":"can do that, you know, and I"},{"speaker":"Peter  Fick","startTime":1079.0,"endTime":1080.77,"body":"want to do that if I need"},{"speaker":"Peter  Fick","startTime":1079.0,"endTime":1080.77,"body":"something's going to go on. And"},{"speaker":"Peter  Fick","startTime":1080.8,"endTime":1083.5,"body":"then we have people going on"},{"speaker":"Peter  Fick","startTime":1080.8,"endTime":1083.5,"body":"trips, and hey, can you come see"},{"speaker":"Peter  Fick","startTime":1083.5,"endTime":1087.19,"body":"me before I go, and it's got to"},{"speaker":"Peter  Fick","startTime":1083.5,"endTime":1087.19,"body":"be not in my working hours. If"},{"speaker":"Peter  Fick","startTime":1087.19,"endTime":1090.46,"body":"it wasn't for them, I wouldn't"},{"speaker":"Peter  Fick","startTime":1087.19,"endTime":1090.46,"body":"have what I have and be blessed."},{"speaker":"Peter  Fick","startTime":1090.46,"endTime":1097.0,"body":"And I think that's what kind of"},{"speaker":"Peter  Fick","startTime":1090.46,"endTime":1097.0,"body":"drives me is that and I'm not"},{"speaker":"Peter  Fick","startTime":1097.0,"endTime":1099.85,"body":"going to speak for you. But I"},{"speaker":"Peter  Fick","startTime":1097.0,"endTime":1099.85,"body":"know your personality. And I"},{"speaker":"Peter  Fick","startTime":1099.85,"endTime":1103.7199999999998,"body":"know your drive and I know your"},{"speaker":"Peter  Fick","startTime":1099.85,"endTime":1103.7199999999998,"body":"your your empathy and your"},{"speaker":"Peter  Fick","startTime":1103.7199999999998,"endTime":1107.74,"body":"concern. It breaks my heart when"},{"speaker":"Peter  Fick","startTime":1103.7199999999998,"endTime":1107.74,"body":"I go to someplace else, no"},{"speaker":"Peter  Fick","startTime":1107.74,"endTime":1110.4399999999998,"body":"matter what I'm purchasing and I"},{"speaker":"Peter  Fick","startTime":1107.74,"endTime":1110.4399999999998,"body":"don't see that."},{"speaker":"Blaise Delfino","startTime":1110.35,"endTime":1115.75,"body":"Yeah."},{"speaker":"Blaise Delfino","startTime":1110.35,"endTime":1115.75,"body":"Unfortunately, it's it's sad. It"},{"speaker":"Blaise Delfino","startTime":1115.75,"endTime":1120.6699999999998,"body":"really, really is. And I think"},{"speaker":"Blaise Delfino","startTime":1115.75,"endTime":1120.6699999999998,"body":"that we have an opportunity here"},{"speaker":"Blaise Delfino","startTime":1120.6999999999998,"endTime":1124.54,"body":"Pete, you know, Fick Hearing Aid"},{"speaker":"Blaise Delfino","startTime":1120.6999999999998,"endTime":1124.54,"body":"Center, Audiology Services and"},{"speaker":"Blaise Delfino","startTime":1124.54,"endTime":1128.4399999999998,"body":"the 10s of 1000s of other"},{"speaker":"Blaise Delfino","startTime":1124.54,"endTime":1128.4399999999998,"body":"private practice owners have"},{"speaker":"Blaise Delfino","startTime":1128.4399999999998,"endTime":1133.1499999999999,"body":"that opportunity to not only"},{"speaker":"Blaise Delfino","startTime":1128.4399999999998,"endTime":1133.1499999999999,"body":"implement patient centric"},{"speaker":"Blaise Delfino","startTime":1133.1499999999999,"endTime":1137.98,"body":"culture, but to let the patients"},{"speaker":"Blaise Delfino","startTime":1133.1499999999999,"endTime":1137.98,"body":"know we are here to serve you"},{"speaker":"Blaise Delfino","startTime":1138.01,"endTime":1142.36,"body":"service to many leads to"},{"speaker":"Blaise Delfino","startTime":1138.01,"endTime":1142.36,"body":"greatness. It truly, truly does."},{"speaker":"Blaise Delfino","startTime":1142.36,"endTime":1145.36,"body":"And really, that's how the"},{"speaker":"Blaise Delfino","startTime":1142.36,"endTime":1145.36,"body":"universe works. The more you"},{"speaker":"Blaise Delfino","startTime":1145.36,"endTime":1149.6499999999999,"body":"give, the more you'll receive."},{"speaker":"Blaise Delfino","startTime":1145.36,"endTime":1149.6499999999999,"body":"And to keep that in motion is so"},{"speaker":"Blaise Delfino","startTime":1149.6499999999999,"endTime":1152.4699999999998,"body":"important. And we get to give a"},{"speaker":"Blaise Delfino","startTime":1149.6499999999999,"endTime":1152.4699999999998,"body":"gift every day, the gift of"},{"speaker":"Blaise Delfino","startTime":1152.4699999999998,"endTime":1156.1299999999999,"body":"hearing, right, we get to give"},{"speaker":"Blaise Delfino","startTime":1152.4699999999998,"endTime":1156.1299999999999,"body":"the gift of hearing every single"},{"speaker":"Blaise Delfino","startTime":1156.4299999999998,"endTime":1159.04,"body":"day and you know, you brought up"},{"speaker":"Blaise Delfino","startTime":1156.4299999999998,"endTime":1159.04,"body":"you'll go to different"},{"speaker":"Blaise Delfino","startTime":1159.04,"endTime":1162.34,"body":"businesses nowadays and you"},{"speaker":"Blaise Delfino","startTime":1159.04,"endTime":1162.34,"body":"don't feel that same, you know,"},{"speaker":"Blaise Delfino","startTime":1162.34,"endTime":1165.9099999999999,"body":"patient or customer centric"},{"speaker":"Blaise Delfino","startTime":1162.34,"endTime":1165.9099999999999,"body":"culture, and we live in the"},{"speaker":"Blaise Delfino","startTime":1165.9099999999999,"endTime":1170.53,"body":"information age. And it seems as"},{"speaker":"Blaise Delfino","startTime":1165.9099999999999,"endTime":1170.53,"body":"though there's so much"},{"speaker":"Blaise Delfino","startTime":1170.56,"endTime":1174.9699999999998,"body":"information, Peter about hearing"},{"speaker":"Blaise Delfino","startTime":1170.56,"endTime":1174.9699999999998,"body":"aids and purchasing hearing aids"},{"speaker":"Blaise Delfino","startTime":1174.9699999999998,"endTime":1179.4099999999999,"body":"online and over the counter,"},{"speaker":"Blaise Delfino","startTime":1174.9699999999998,"endTime":1179.4099999999999,"body":"which is a model we do not"},{"speaker":"Blaise Delfino","startTime":1179.4099999999999,"endTime":1184.0,"body":"believe in. You should not buy"},{"speaker":"Blaise Delfino","startTime":1179.4099999999999,"endTime":1184.0,"body":"hearing aids online, quote"},{"speaker":"Blaise Delfino","startTime":1184.0,"endTime":1186.8799999999999,"body":"unquote, you should not buy"},{"speaker":"Blaise Delfino","startTime":1184.0,"endTime":1186.8799999999999,"body":"hearing aids over the counter."},{"speaker":"Blaise Delfino","startTime":1187.33,"endTime":1191.86,"body":"Peter, why is it so important to"},{"speaker":"Blaise Delfino","startTime":1187.33,"endTime":1191.86,"body":"visit a licensed hearing"},{"speaker":"Blaise Delfino","startTime":1191.86,"endTime":1194.5,"body":"healthcare provider and or"},{"speaker":"Blaise Delfino","startTime":1191.86,"endTime":1194.5,"body":"audiologist?"},{"speaker":"Peter  Fick","startTime":1194.7099999999998,"endTime":1197.1699999999998,"body":"Well, I remember"},{"speaker":"Peter  Fick","startTime":1194.7099999999998,"endTime":1197.1699999999998,"body":"you saying it, I don't know. It"},{"speaker":"Peter  Fick","startTime":1197.1699999999998,"endTime":1201.04,"body":"was that when you were giving a"},{"speaker":"Peter  Fick","startTime":1197.1699999999998,"endTime":1201.04,"body":"seminar or something that this"},{"speaker":"Peter  Fick","startTime":1201.04,"endTime":1206.02,"body":"is a medical device. This is not"},{"speaker":"Peter  Fick","startTime":1201.04,"endTime":1206.02,"body":"a consumer device. This is a"},{"speaker":"Peter  Fick","startTime":1206.02,"endTime":1210.3999999999999,"body":"medical device. And I've"},{"speaker":"Peter  Fick","startTime":1206.02,"endTime":1210.3999999999999,"body":"incorporated that in into my"},{"speaker":"Peter  Fick","startTime":1210.4299999999998,"endTime":1215.11,"body":"presentations and counseling to"},{"speaker":"Peter  Fick","startTime":1210.4299999999998,"endTime":1215.11,"body":"my either prospective patients"},{"speaker":"Peter  Fick","startTime":1215.1399999999999,"endTime":1218.7099999999998,"body":"or people that are that wearing"},{"speaker":"Peter  Fick","startTime":1215.1399999999999,"endTime":1218.7099999999998,"body":"a hearing aids and a question"},{"speaker":"Peter  Fick","startTime":1218.7099999999998,"endTime":1222.4599999999998,"body":"that I've seen stuff obviously"},{"speaker":"Peter  Fick","startTime":1218.7099999999998,"endTime":1222.4599999999998,"body":"on TV and you know, that type of"},{"speaker":"Peter  Fick","startTime":1222.4599999999998,"endTime":1226.6599999999999,"body":"thing. And this is a medical"},{"speaker":"Peter  Fick","startTime":1222.4599999999998,"endTime":1226.6599999999999,"body":"device, and this should be"},{"speaker":"Peter  Fick","startTime":1226.6599999999999,"endTime":1230.23,"body":"really up to the professionals."},{"speaker":"Peter  Fick","startTime":1226.6599999999999,"endTime":1230.23,"body":"And of course, you're going to"},{"speaker":"Peter  Fick","startTime":1230.23,"endTime":1235.06,"body":"get the best results when we're"},{"speaker":"Peter  Fick","startTime":1230.23,"endTime":1235.06,"body":"all working together as a team."},{"speaker":"Peter  Fick","startTime":1235.3899999999999,"endTime":1239.98,"body":"And we're doing all the best"},{"speaker":"Peter  Fick","startTime":1235.3899999999999,"endTime":1239.98,"body":"practices, you know, for"},{"speaker":"Peter  Fick","startTime":1239.98,"endTime":1245.11,"body":"everybody from real ear to"},{"speaker":"Peter  Fick","startTime":1239.98,"endTime":1245.11,"body":"hearing examinations and, and"},{"speaker":"Peter  Fick","startTime":1245.11,"endTime":1249.04,"body":"everything it takes to make this"},{"speaker":"Peter  Fick","startTime":1245.11,"endTime":1249.04,"body":"successful experience for"},{"speaker":"Peter  Fick","startTime":1249.04,"endTime":1253.54,"body":"people. And I've actually kind"},{"speaker":"Peter  Fick","startTime":1249.04,"endTime":1253.54,"body":"of grown up in the world where"},{"speaker":"Peter  Fick","startTime":1253.54,"endTime":1257.53,"body":"I've seen this generalization"},{"speaker":"Peter  Fick","startTime":1253.54,"endTime":1257.53,"body":"has happened already in many"},{"speaker":"Peter  Fick","startTime":1257.56,"endTime":1260.4699999999998,"body":"things where they don't think"},{"speaker":"Peter  Fick","startTime":1257.56,"endTime":1260.4699999999998,"body":"they need the professional"},{"speaker":"Peter  Fick","startTime":1260.4699999999998,"endTime":1264.9399999999998,"body":"anymore in the music business"},{"speaker":"Peter  Fick","startTime":1260.4699999999998,"endTime":1264.9399999999998,"body":"where the music companies"},{"speaker":"Peter  Fick","startTime":1264.9399999999998,"endTime":1269.6799999999998,"body":"decided we don't need to sell"},{"speaker":"Peter  Fick","startTime":1264.9399999999998,"endTime":1269.6799999999998,"body":"our product in the music store."},{"speaker":"Peter  Fick","startTime":1269.9199999999998,"endTime":1273.3999999999999,"body":"You know, we can just send it"},{"speaker":"Peter  Fick","startTime":1269.9199999999998,"endTime":1273.3999999999999,"body":"through the mail or we can do"},{"speaker":"Peter  Fick","startTime":1273.3999999999999,"endTime":1276.9699999999998,"body":"anything. I know you're a"},{"speaker":"Peter  Fick","startTime":1273.3999999999999,"endTime":1276.9699999999998,"body":"excellent musician and a guitar"},{"speaker":"Peter  Fick","startTime":1276.9699999999998,"endTime":1280.87,"body":"player. And I can never imagine"},{"speaker":"Peter  Fick","startTime":1276.9699999999998,"endTime":1280.87,"body":"you purchasing, I'm pretty sure"},{"speaker":"Peter  Fick","startTime":1280.87,"endTime":1282.6699999999998,"body":"you have a Martin guitar,"},{"speaker":"Peter  Fick","startTime":1280.87,"endTime":1282.6699999999998,"body":"correct me if I'm wrong"},{"speaker":"Blaise Delfino","startTime":1282.6699999999998,"endTime":1285.1,"body":"I do, and"},{"speaker":"Blaise Delfino","startTime":1282.6699999999998,"endTime":1285.1,"body":"they're they, they're located"},{"speaker":"Blaise Delfino","startTime":1285.1,"endTime":1287.1399999999999,"body":"right down the block, which is"},{"speaker":"Blaise Delfino","startTime":1285.1,"endTime":1287.1399999999999,"body":"awesome."},{"speaker":"Peter  Fick","startTime":1287.1699999999998,"endTime":1288.82,"body":"Yeah, I'm jealous"},{"speaker":"Peter  Fick","startTime":1287.1699999999998,"endTime":1288.82,"body":"of you because you have your"},{"speaker":"Peter  Fick","startTime":1288.82,"endTime":1293.05,"body":"beautiful little meet and greets"},{"speaker":"Peter  Fick","startTime":1288.82,"endTime":1293.05,"body":"and your customer appreciation."},{"speaker":"Peter  Fick","startTime":1293.29,"endTime":1294.4599999999998,"body":"So, yeah,"},{"speaker":"Blaise Delfino","startTime":1294.8799999999999,"endTime":1297.73,"body":"But I wouldn't"},{"speaker":"Blaise Delfino","startTime":1294.8799999999999,"endTime":1297.73,"body":"buy that online, I wouldn't, I"},{"speaker":"Blaise Delfino","startTime":1297.73,"endTime":1300.9699999999998,"body":"wouldn't buy a guitar. You need"},{"speaker":"Blaise Delfino","startTime":1297.73,"endTime":1300.9699999999998,"body":"to go and you need to feel it"},{"speaker":"Blaise Delfino","startTime":1300.9699999999998,"endTime":1303.4599999999998,"body":"right, you have to hold it in"},{"speaker":"Blaise Delfino","startTime":1300.9699999999998,"endTime":1303.4599999999998,"body":"your hands and have the"},{"speaker":"Blaise Delfino","startTime":1303.4599999999998,"endTime":1304.99,"body":"professional guide you"},{"speaker":"Peter  Fick","startTime":1305.01,"endTime":1308.6999999999998,"body":"Correct, you have"},{"speaker":"Peter  Fick","startTime":1305.01,"endTime":1308.6999999999998,"body":"to hold that, you know, it might"},{"speaker":"Peter  Fick","startTime":1308.6999999999998,"endTime":1311.1299999999999,"body":"not have the same feeling on"},{"speaker":"Peter  Fick","startTime":1308.6999999999998,"endTime":1311.1299999999999,"body":"your hands, your action, the"},{"speaker":"Peter  Fick","startTime":1311.1299999999999,"endTime":1314.1,"body":"sound that you're looking for."},{"speaker":"Peter  Fick","startTime":1311.1299999999999,"endTime":1314.1,"body":"So being coming out of the music"},{"speaker":"Peter  Fick","startTime":1314.1,"endTime":1318.99,"body":"industry, I knew that that was a"},{"speaker":"Peter  Fick","startTime":1314.1,"endTime":1318.99,"body":"failure. I mean, because people"},{"speaker":"Peter  Fick","startTime":1318.99,"endTime":1321.4199999999998,"body":"have to play the instrument,"},{"speaker":"Peter  Fick","startTime":1318.99,"endTime":1321.4199999999998,"body":"they have to hear the"},{"speaker":"Peter  Fick","startTime":1321.4199999999998,"endTime":1324.4499999999998,"body":"instrument, they've got to hear,"},{"speaker":"Peter  Fick","startTime":1321.4199999999998,"endTime":1324.4499999999998,"body":"you know, not every drum sounds"},{"speaker":"Peter  Fick","startTime":1324.4499999999998,"endTime":1328.32,"body":"the same, or guitar or piano."},{"speaker":"Peter  Fick","startTime":1324.4499999999998,"endTime":1328.32,"body":"And that's the same I kind of"},{"speaker":"Peter  Fick","startTime":1328.32,"endTime":1332.25,"body":"take that mindset into my"},{"speaker":"Peter  Fick","startTime":1328.32,"endTime":1332.25,"body":"hearing aid world is, you know,"},{"speaker":"Peter  Fick","startTime":1332.3999999999999,"endTime":1335.28,"body":"yeah, you could buy something"},{"speaker":"Peter  Fick","startTime":1332.3999999999999,"endTime":1335.28,"body":"over the counter. Absolutely."},{"speaker":"Peter  Fick","startTime":1335.82,"endTime":1339.4499999999998,"body":"And it's only gonna go as far as"},{"speaker":"Peter  Fick","startTime":1335.82,"endTime":1339.4499999999998,"body":"you can take it yourself. This"},{"speaker":"Peter  Fick","startTime":1339.4499999999998,"endTime":1343.11,"body":"is Jones, I mean, this is it,"},{"speaker":"Peter  Fick","startTime":1339.4499999999998,"endTime":1343.11,"body":"you want to go further and get"},{"speaker":"Peter  Fick","startTime":1343.11,"endTime":1346.1399999999999,"body":"all the benefits of a"},{"speaker":"Peter  Fick","startTime":1343.11,"endTime":1346.1399999999999,"body":"professional fitting, and a"},{"speaker":"Peter  Fick","startTime":1346.1399999999999,"endTime":1349.26,"body":"professional hearing aid. And,"},{"speaker":"Peter  Fick","startTime":1346.1399999999999,"endTime":1349.26,"body":"and someone's going to guide you"},{"speaker":"Peter  Fick","startTime":1349.26,"endTime":1352.62,"body":"into that, that purchase. So you"},{"speaker":"Peter  Fick","startTime":1349.26,"endTime":1352.62,"body":"get the right thing that's going"},{"speaker":"Peter  Fick","startTime":1352.62,"endTime":1356.61,"body":"to meet your budget, your"},{"speaker":"Peter  Fick","startTime":1352.62,"endTime":1356.61,"body":"lifestyle. Well, whatever your"},{"speaker":"Peter  Fick","startTime":1356.61,"endTime":1359.3999999999999,"body":"deciding factors is that you can"},{"speaker":"Peter  Fick","startTime":1356.61,"endTime":1359.3999999999999,"body":"have the excitement of hearing"},{"speaker":"Peter  Fick","startTime":1359.3999999999999,"endTime":1363.2099999999998,"body":"your minister at church, or hear"},{"speaker":"Peter  Fick","startTime":1359.3999999999999,"endTime":1363.2099999999998,"body":"your grandchildren, or go to the"},{"speaker":"Peter  Fick","startTime":1363.2099999999998,"endTime":1366.3,"body":"concerts or whatever it may be"},{"speaker":"Peter  Fick","startTime":1363.2099999999998,"endTime":1366.3,"body":"or go out enjoy dinner, you"},{"speaker":"Peter  Fick","startTime":1366.3,"endTime":1370.1699999999998,"body":"know, with family and friends. I"},{"speaker":"Peter  Fick","startTime":1366.3,"endTime":1370.1699999999998,"body":"mean, you really need a"},{"speaker":"Peter  Fick","startTime":1370.1699999999998,"endTime":1374.1299999999999,"body":"professional to guide you"},{"speaker":"Peter  Fick","startTime":1370.1699999999998,"endTime":1374.1299999999999,"body":"through that. And again, I mean,"},{"speaker":"Peter  Fick","startTime":1374.1299999999999,"endTime":1377.4599999999998,"body":"I've, I've, you know, remember a"},{"speaker":"Peter  Fick","startTime":1374.1299999999999,"endTime":1377.4599999999998,"body":"lot of things that you've spoken"},{"speaker":"Peter  Fick","startTime":1377.4599999999998,"endTime":1380.4599999999998,"body":"to me about it and a big one is"},{"speaker":"Peter  Fick","startTime":1377.4599999999998,"endTime":1380.4599999999998,"body":"price and value."},{"speaker":"Blaise Delfino","startTime":1380.49,"endTime":1381.12,"body":"Absolutely."},{"speaker":"Peter  Fick","startTime":1381.12,"endTime":1383.31,"body":"You know, if you're"},{"speaker":"Peter  Fick","startTime":1381.12,"endTime":1383.31,"body":"not going to the you can't wear"},{"speaker":"Peter  Fick","startTime":1383.31,"endTime":1386.52,"body":"the hearing aid 80% of the time"},{"speaker":"Peter  Fick","startTime":1383.31,"endTime":1386.52,"body":"because it's over the counter,"},{"speaker":"Peter  Fick","startTime":1386.52,"endTime":1389.4299999999998,"body":"and it's not really working for"},{"speaker":"Peter  Fick","startTime":1386.52,"endTime":1389.4299999999998,"body":"you. Yeah, there's no value"},{"speaker":"Peter  Fick","startTime":1389.4299999999998,"endTime":1393.51,"body":"there. Doesn't matter what you"},{"speaker":"Peter  Fick","startTime":1389.4299999999998,"endTime":1393.51,"body":"paid for it, it's then is that"},{"speaker":"Peter  Fick","startTime":1393.51,"endTime":1396.6,"body":"going to taint the person that"},{"speaker":"Peter  Fick","startTime":1393.51,"endTime":1396.6,"body":"really needs it, because they're"},{"speaker":"Peter  Fick","startTime":1396.6,"endTime":1399.54,"body":"gonna say hearing aids don't"},{"speaker":"Peter  Fick","startTime":1396.6,"endTime":1399.54,"body":"work, because they've been"},{"speaker":"Peter  Fick","startTime":1399.54,"endTime":1403.26,"body":"misled to go buy something over"},{"speaker":"Peter  Fick","startTime":1399.54,"endTime":1403.26,"body":"the counter. And hey, you don't"},{"speaker":"Peter  Fick","startTime":1403.26,"endTime":1407.4599999999998,"body":"need a professional for that,"},{"speaker":"Peter  Fick","startTime":1403.26,"endTime":1407.4599999999998,"body":"you know, absolutely a bad, bad"},{"speaker":"Peter  Fick","startTime":1407.4599999999998,"endTime":1408.75,"body":"way to go in this business."},{"speaker":"Blaise Delfino","startTime":1408.9599999999998,"endTime":1411.6599999999999,"body":"And for our"},{"speaker":"Blaise Delfino","startTime":1408.9599999999998,"endTime":1411.6599999999999,"body":"listeners tuned in whether"},{"speaker":"Blaise Delfino","startTime":1411.6599999999999,"endTime":1414.57,"body":"you're a current patient,"},{"speaker":"Blaise Delfino","startTime":1411.6599999999999,"endTime":1414.57,"body":"prospective patient, and if"},{"speaker":"Blaise Delfino","startTime":1414.57,"endTime":1418.26,"body":"you're in the Wyomissing area,"},{"speaker":"Blaise Delfino","startTime":1414.57,"endTime":1418.26,"body":"of course, visit Peter Fick. You"},{"speaker":"Blaise Delfino","startTime":1418.26,"endTime":1422.3999999999999,"body":"know, it's so important to also"},{"speaker":"Blaise Delfino","startTime":1418.26,"endTime":1422.3999999999999,"body":"take into consideration that we"},{"speaker":"Blaise Delfino","startTime":1422.3999999999999,"endTime":1427.74,"body":"don't hear with our ears we hear"},{"speaker":"Blaise Delfino","startTime":1422.3999999999999,"endTime":1427.74,"body":"with our brain, we do not hear"},{"speaker":"Blaise Delfino","startTime":1427.74,"endTime":1430.4699999999998,"body":"with our ears, we hear with our"},{"speaker":"Blaise Delfino","startTime":1427.74,"endTime":1430.4699999999998,"body":"brain. The ears, of course, is a"},{"speaker":"Blaise Delfino","startTime":1430.4699999999998,"endTime":1433.4099999999999,"body":"mechanism that channels that"},{"speaker":"Blaise Delfino","startTime":1430.4699999999998,"endTime":1433.4099999999999,"body":"sound, but it's our brain that"},{"speaker":"Blaise Delfino","startTime":1433.4099999999999,"endTime":1437.85,"body":"processes sound. That's why it"},{"speaker":"Blaise Delfino","startTime":1433.4099999999999,"endTime":1437.85,"body":"is so important to visit a"},{"speaker":"Blaise Delfino","startTime":1437.85,"endTime":1442.4099999999999,"body":"hearing healthcare professional"},{"speaker":"Blaise Delfino","startTime":1437.85,"endTime":1442.4099999999999,"body":"because we're dealing with the"},{"speaker":"Blaise Delfino","startTime":1442.4099999999999,"endTime":1447.6,"body":"brain. What hearing aids do is"},{"speaker":"Blaise Delfino","startTime":1442.4099999999999,"endTime":1447.6,"body":"they decrease overall listening"},{"speaker":"Blaise Delfino","startTime":1447.6,"endTime":1450.3899999999999,"body":"effort, they increase speech"},{"speaker":"Blaise Delfino","startTime":1447.6,"endTime":1450.3899999999999,"body":"understanding and"},{"speaker":"Blaise Delfino","startTime":1450.3899999999999,"endTime":1455.04,"body":"intelligibility. So important"},{"speaker":"Blaise Delfino","startTime":1450.3899999999999,"endTime":1455.04,"body":"that you visit a licensed"},{"speaker":"Blaise Delfino","startTime":1455.04,"endTime":1458.1899999999998,"body":"hearing healthcare provider or"},{"speaker":"Blaise Delfino","startTime":1455.04,"endTime":1458.1899999999998,"body":"audiologist because we are"},{"speaker":"Blaise Delfino","startTime":1458.1899999999998,"endTime":1462.03,"body":"dealing with the brain. And we"},{"speaker":"Blaise Delfino","startTime":1458.1899999999998,"endTime":1462.03,"body":"need to tune the hearing aid"},{"speaker":"Blaise Delfino","startTime":1462.03,"endTime":1464.8799999999999,"body":"specifically to your type and"},{"speaker":"Blaise Delfino","startTime":1462.03,"endTime":1464.8799999999999,"body":"degree of hearing loss. The"},{"speaker":"Blaise Delfino","startTime":1464.8799999999999,"endTime":1471.57,"body":"hearing aid purchase is not an"},{"speaker":"Blaise Delfino","startTime":1464.8799999999999,"endTime":1471.57,"body":"Add To Cart model. Peter, what"},{"speaker":"Blaise Delfino","startTime":1471.57,"endTime":1475.9199999999998,"body":"do you like most? What do you"},{"speaker":"Blaise Delfino","startTime":1471.57,"endTime":1475.9199999999998,"body":"like most about being a hearing"},{"speaker":"Blaise Delfino","startTime":1475.9499999999998,"endTime":1477.57,"body":"healthcare professional?"},{"speaker":"Peter  Fick","startTime":1477.83,"endTime":1480.1699999999998,"body":"There's a lot of"},{"speaker":"Peter  Fick","startTime":1477.83,"endTime":1480.1699999999998,"body":"things. Obviously, my"},{"speaker":"Peter  Fick","startTime":1480.1699999999998,"endTime":1484.1599999999999,"body":"relationship with my patients,"},{"speaker":"Peter  Fick","startTime":1480.1699999999998,"endTime":1484.1599999999999,"body":"and I know you experienced that,"},{"speaker":"Peter  Fick","startTime":1484.1599999999999,"endTime":1488.06,"body":"too, when they're bringing you"},{"speaker":"Peter  Fick","startTime":1484.1599999999999,"endTime":1488.06,"body":"cookies, or just the Hey, I"},{"speaker":"Peter  Fick","startTime":1488.06,"endTime":1490.49,"body":"thought of you I picked"},{"speaker":"Peter  Fick","startTime":1488.06,"endTime":1490.49,"body":"something up at a store. And"},{"speaker":"Peter  Fick","startTime":1490.49,"endTime":1493.6699999999998,"body":"they're coming in here just to"},{"speaker":"Peter  Fick","startTime":1490.49,"endTime":1493.6699999999998,"body":"say hi, or pick up some"},{"speaker":"Peter  Fick","startTime":1493.6699999999998,"endTime":1498.6799999999998,"body":"batteries that they you know,"},{"speaker":"Peter  Fick","startTime":1493.6699999999998,"endTime":1498.6799999999998,"body":"because we see a lot of people I"},{"speaker":"Peter  Fick","startTime":1498.6799999999998,"endTime":1500.8999999999999,"body":"can honestly say I'm not"},{"speaker":"Peter  Fick","startTime":1498.6799999999998,"endTime":1500.8999999999999,"body":"thinking of every patient every"},{"speaker":"Peter  Fick","startTime":1500.8999999999999,"endTime":1504.26,"body":"day. But somehow we make an"},{"speaker":"Peter  Fick","startTime":1500.8999999999999,"endTime":1504.26,"body":"effect on their life that they"},{"speaker":"Peter  Fick","startTime":1504.26,"endTime":1508.1599999999999,"body":"think of us because of what"},{"speaker":"Peter  Fick","startTime":1504.26,"endTime":1508.1599999999999,"body":"we've done and changed their"},{"speaker":"Peter  Fick","startTime":1508.1599999999999,"endTime":1508.61,"body":"life."},{"speaker":"Blaise Delfino","startTime":1508.6399999999999,"endTime":1509.09,"body":"Yeah."},{"speaker":"Peter  Fick","startTime":1509.1899999999998,"endTime":1513.09,"body":"So I mean, I"},{"speaker":"Peter  Fick","startTime":1509.1899999999998,"endTime":1513.09,"body":"wouldn't trade this experience"},{"speaker":"Peter  Fick","startTime":1513.12,"endTime":1516.9299999999998,"body":"and this for anything in the"},{"speaker":"Peter  Fick","startTime":1513.12,"endTime":1516.9299999999998,"body":"world. And I think that's why"},{"speaker":"Peter  Fick","startTime":1516.9299999999998,"endTime":1519.7199999999998,"body":"when we see over the counters,"},{"speaker":"Peter  Fick","startTime":1516.9299999999998,"endTime":1519.7199999999998,"body":"and some of those things going"},{"speaker":"Peter  Fick","startTime":1519.7199999999998,"endTime":1523.9199999999998,"body":"on in the world, they're just"},{"speaker":"Peter  Fick","startTime":1519.7199999999998,"endTime":1523.9199999999998,"body":"looking at it as an iPhone, or"},{"speaker":"Peter  Fick","startTime":1523.9199999999998,"endTime":1527.28,"body":"an Android phone or whatever,"},{"speaker":"Peter  Fick","startTime":1523.9199999999998,"endTime":1527.28,"body":"they're just looking at it as"},{"speaker":"Peter  Fick","startTime":1527.28,"endTime":1530.2199999999998,"body":"this really has no relationship"},{"speaker":"Peter  Fick","startTime":1527.28,"endTime":1530.2199999999998,"body":"and the guy that sells my"},{"speaker":"Peter  Fick","startTime":1530.2199999999998,"endTime":1533.4299999999998,"body":"iPhone, I have no relationship"},{"speaker":"Peter  Fick","startTime":1530.2199999999998,"endTime":1533.4299999999998,"body":"with that person. I'm not going"},{"speaker":"Peter  Fick","startTime":1533.4299999999998,"endTime":1537.09,"body":"to, you know, bake cookies or"},{"speaker":"Peter  Fick","startTime":1533.4299999999998,"endTime":1537.09,"body":"think of him and get something I"},{"speaker":"Peter  Fick","startTime":1537.09,"endTime":1540.54,"body":"saw on the store. But when they"},{"speaker":"Peter  Fick","startTime":1537.09,"endTime":1540.54,"body":"come into you, and you really"},{"speaker":"Peter  Fick","startTime":1540.75,"endTime":1545.2199999999998,"body":"sense the effect that you had on"},{"speaker":"Peter  Fick","startTime":1540.75,"endTime":1545.2199999999998,"body":"your life. I mean, it's you"},{"speaker":"Peter  Fick","startTime":1545.2199999999998,"endTime":1547.8899999999999,"body":"know, I mean, I don't think"},{"speaker":"Peter  Fick","startTime":1545.2199999999998,"endTime":1547.8899999999999,"body":"about it every day because I'm"},{"speaker":"Peter  Fick","startTime":1547.8899999999999,"endTime":1552.57,"body":"doing my thing. But when you"},{"speaker":"Peter  Fick","startTime":1547.8899999999999,"endTime":1552.57,"body":"asked me to think about it, it"},{"speaker":"Peter  Fick","startTime":1552.57,"endTime":1555.6,"body":"almost kind of overwhelms you"},{"speaker":"Peter  Fick","startTime":1552.57,"endTime":1555.6,"body":"and floods you with a lot of"},{"speaker":"Peter  Fick","startTime":1555.6,"endTime":1561.78,"body":"emotion. Really, you're making a"},{"speaker":"Peter  Fick","startTime":1555.6,"endTime":1561.78,"body":"difference. And I you know, and"},{"speaker":"Peter  Fick","startTime":1561.81,"endTime":1565.74,"body":"I feel a little sometimes"},{"speaker":"Peter  Fick","startTime":1561.81,"endTime":1565.74,"body":"insulted when someone thinks"},{"speaker":"Peter  Fick","startTime":1566.1599999999999,"endTime":1569.1299999999999,"body":"that all the effort your parents"},{"speaker":"Peter  Fick","startTime":1566.1599999999999,"endTime":1569.1299999999999,"body":"put into your business and all"},{"speaker":"Peter  Fick","startTime":1569.1299999999999,"endTime":1573.12,"body":"the things They've taken care of"},{"speaker":"Peter  Fick","startTime":1569.1299999999999,"endTime":1573.12,"body":"you and your wife involved in"},{"speaker":"Peter  Fick","startTime":1573.12,"endTime":1577.98,"body":"the business and other support"},{"speaker":"Peter  Fick","startTime":1573.12,"endTime":1577.98,"body":"staff, you know, that they think"},{"speaker":"Peter  Fick","startTime":1577.98,"endTime":1581.37,"body":"this is just, you know, that you"},{"speaker":"Peter  Fick","startTime":1577.98,"endTime":1581.37,"body":"could do without it, you know,"},{"speaker":"Peter  Fick","startTime":1581.37,"endTime":1584.3999999999999,"body":"and, you know, obviously going"},{"speaker":"Peter  Fick","startTime":1581.37,"endTime":1584.3999999999999,"body":"through the pandemic. And I"},{"speaker":"Peter  Fick","startTime":1584.3999999999999,"endTime":1587.1899999999998,"body":"think we touched on a little bit"},{"speaker":"Peter  Fick","startTime":1584.3999999999999,"endTime":1587.1899999999998,"body":"that this was a non essential"},{"speaker":"Peter  Fick","startTime":1587.1899999999998,"endTime":1590.58,"body":"business. And we know people"},{"speaker":"Peter  Fick","startTime":1587.1899999999998,"endTime":1590.58,"body":"were suffering out there,"},{"speaker":"Peter  Fick","startTime":1590.6399999999999,"endTime":1593.85,"body":"because they couldn't hear their"},{"speaker":"Peter  Fick","startTime":1590.6399999999999,"endTime":1593.85,"body":"hearing aids weren't up to par,"},{"speaker":"Peter  Fick","startTime":1593.85,"endTime":1596.4599999999998,"body":"and the people were wearing"},{"speaker":"Peter  Fick","startTime":1593.85,"endTime":1596.4599999999998,"body":"masks around them. And they're"},{"speaker":"Peter  Fick","startTime":1596.4599999999998,"endTime":1600.6,"body":"alone in a nursing room, nursing"},{"speaker":"Peter  Fick","startTime":1596.4599999999998,"endTime":1600.6,"body":"home, and no family, nobody to"},{"speaker":"Peter  Fick","startTime":1600.6,"endTime":1605.3999999999999,"body":"communicate with. And it really,"},{"speaker":"Peter  Fick","startTime":1600.6,"endTime":1605.3999999999999,"body":"I think, put the emphasis on how"},{"speaker":"Peter  Fick","startTime":1605.79,"endTime":1610.59,"body":"important there's businesses and"},{"speaker":"Peter  Fick","startTime":1605.79,"endTime":1610.59,"body":"the personal connection, and the"},{"speaker":"Peter  Fick","startTime":1610.59,"endTime":1613.8899999999999,"body":"touch, and the differences that"},{"speaker":"Peter  Fick","startTime":1610.59,"endTime":1613.8899999999999,"body":"we do make, and I'm proud of"},{"speaker":"Peter  Fick","startTime":1613.8899999999999,"endTime":1617.79,"body":"what I do, and I'm sure you are"},{"speaker":"Peter  Fick","startTime":1613.8899999999999,"endTime":1617.79,"body":"too. And, and I mean, the more I"},{"speaker":"Peter  Fick","startTime":1617.79,"endTime":1620.76,"body":"talk about it, it just, you"},{"speaker":"Peter  Fick","startTime":1617.79,"endTime":1620.76,"body":"know, you meet makes me even"},{"speaker":"Peter  Fick","startTime":1620.76,"endTime":1624.57,"body":"more passionate, of what we're"},{"speaker":"Peter  Fick","startTime":1620.76,"endTime":1624.57,"body":"doing, and how important we are"},{"speaker":"Peter  Fick","startTime":1624.57,"endTime":1627.75,"body":"to the community and to the"},{"speaker":"Peter  Fick","startTime":1624.57,"endTime":1627.75,"body":"world."},{"speaker":"Blaise Delfino","startTime":1628.02,"endTime":1630.54,"body":"We have the"},{"speaker":"Blaise Delfino","startTime":1628.02,"endTime":1630.54,"body":"opportunity to connect our"},{"speaker":"Blaise Delfino","startTime":1630.54,"endTime":1636.1799999999998,"body":"patients on a daily basis to a"},{"speaker":"Blaise Delfino","startTime":1630.54,"endTime":1636.1799999999998,"body":"new hearing world, so they can"},{"speaker":"Blaise Delfino","startTime":1636.2099999999998,"endTime":1638.25,"body":"of course, hear life's story."},{"speaker":"Peter  Fick","startTime":1638.28,"endTime":1638.61,"body":"Absolutely."},{"speaker":"Blaise Delfino","startTime":1638.61,"endTime":1642.36,"body":"Peter, what"},{"speaker":"Blaise Delfino","startTime":1638.61,"endTime":1642.36,"body":"would you tell individuals who"},{"speaker":"Blaise Delfino","startTime":1642.36,"endTime":1647.28,"body":"are on the fence moving forward?"},{"speaker":"Blaise Delfino","startTime":1642.36,"endTime":1647.28,"body":"with hearing technology? What"},{"speaker":"Blaise Delfino","startTime":1647.28,"endTime":1648.48,"body":"would you tell those patients?"},{"speaker":"Peter  Fick","startTime":1648.35,"endTime":1651.1399999999999,"body":"Well, I'd say,"},{"speaker":"Peter  Fick","startTime":1648.35,"endTime":1651.1399999999999,"body":"first of all, you know, they"},{"speaker":"Peter  Fick","startTime":1651.1399999999999,"endTime":1653.84,"body":"should come see us, or"},{"speaker":"Peter  Fick","startTime":1651.1399999999999,"endTime":1653.84,"body":"obviously, they're in your"},{"speaker":"Peter  Fick","startTime":1653.84,"endTime":1658.4599999999998,"body":"Nazareth area, come see you. And"},{"speaker":"Peter  Fick","startTime":1653.84,"endTime":1658.4599999999998,"body":"I always tell people, I'm not"},{"speaker":"Peter  Fick","startTime":1658.4599999999998,"endTime":1662.0,"body":"gonna hurt you, you know, I'm"},{"speaker":"Peter  Fick","startTime":1658.4599999999998,"endTime":1662.0,"body":"for you, I'm on your side, I"},{"speaker":"Peter  Fick","startTime":1662.0,"endTime":1667.04,"body":"want you to hear the best you"},{"speaker":"Peter  Fick","startTime":1662.0,"endTime":1667.04,"body":"can for what's going to meet"},{"speaker":"Peter  Fick","startTime":1667.04,"endTime":1670.1899999999998,"body":"your budget, you know, I people"},{"speaker":"Peter  Fick","startTime":1667.04,"endTime":1670.1899999999998,"body":"are scared, they've gone to"},{"speaker":"Peter  Fick","startTime":1670.49,"endTime":1673.6699999999998,"body":"other outlets, and they've been"},{"speaker":"Peter  Fick","startTime":1670.49,"endTime":1673.6699999999998,"body":"bombarded with very high prices,"},{"speaker":"Peter  Fick","startTime":1673.6699999999998,"endTime":1677.24,"body":"and they're, and they're scared,"},{"speaker":"Peter  Fick","startTime":1673.6699999999998,"endTime":1677.24,"body":"you know, or they see something"},{"speaker":"Peter  Fick","startTime":1677.24,"endTime":1680.6599999999999,"body":"over the, you know, on the"},{"speaker":"Peter  Fick","startTime":1677.24,"endTime":1680.6599999999999,"body":"counter on TV, and, you know,"},{"speaker":"Peter  Fick","startTime":1680.75,"endTime":1683.3899999999999,"body":"and they don't know, they're"},{"speaker":"Peter  Fick","startTime":1680.75,"endTime":1683.3899999999999,"body":"confused, they don't, they're"},{"speaker":"Peter  Fick","startTime":1683.3899999999999,"endTime":1688.4299999999998,"body":"confused, to see one price here"},{"speaker":"Peter  Fick","startTime":1683.3899999999999,"endTime":1688.4299999999998,"body":"and extremes over there. And,"},{"speaker":"Blaise Delfino","startTime":1687.86,"endTime":1820.85,"body":"And we have that"},{"speaker":"Blaise Delfino","startTime":1687.86,"endTime":1820.85,"body":"opportunity not only at Fick"},{"speaker":"Blaise Delfino","startTime":1688.85,"endTime":1693.05,"body":"you know, you know yourself that"},{"speaker":"Blaise Delfino","startTime":1688.85,"endTime":1693.05,"body":"we're going to test them do all"},{"speaker":"Blaise Delfino","startTime":1693.05,"endTime":1696.35,"body":"the right, best practices for"},{"speaker":"Blaise Delfino","startTime":1693.05,"endTime":1696.35,"body":"them and make sure there's no"},{"speaker":"Blaise Delfino","startTime":1696.35,"endTime":1699.32,"body":"medical issues. And if there"},{"speaker":"Blaise Delfino","startTime":1696.35,"endTime":1699.32,"body":"are, you know, in my case, I"},{"speaker":"Blaise Delfino","startTime":1699.32,"endTime":1702.5,"body":"have a working relationship with"},{"speaker":"Blaise Delfino","startTime":1699.32,"endTime":1702.5,"body":"the head ENT at the reading"},{"speaker":"Blaise Delfino","startTime":1702.5,"endTime":1705.9499999999998,"body":"hospital, that I can refer them"},{"speaker":"Blaise Delfino","startTime":1702.5,"endTime":1705.9499999999998,"body":"to professional, that"},{"speaker":"Blaise Delfino","startTime":1705.9499999999998,"endTime":1709.4299999999998,"body":"definitely, you know, as his"},{"speaker":"Blaise Delfino","startTime":1705.9499999999998,"endTime":1709.4299999999998,"body":"confidence in me that I'll take"},{"speaker":"Blaise Delfino","startTime":1709.4299999999998,"endTime":1712.4599999999998,"body":"care of his patients that need"},{"speaker":"Blaise Delfino","startTime":1709.4299999999998,"endTime":1712.4599999999998,"body":"any hearing, and help or"},{"speaker":"Blaise Delfino","startTime":1712.4599999999998,"endTime":1716.12,"body":"anything like that. So you know,"},{"speaker":"Blaise Delfino","startTime":1712.4599999999998,"endTime":1716.12,"body":"that we're going to do the best"},{"speaker":"Blaise Delfino","startTime":1716.12,"endTime":1720.26,"body":"they can. And we're going to fit"},{"speaker":"Blaise Delfino","startTime":1716.12,"endTime":1720.26,"body":"them with the hearing aids, do"},{"speaker":"Blaise Delfino","startTime":1720.26,"endTime":1723.8,"body":"all the proper things, and, you"},{"speaker":"Blaise Delfino","startTime":1720.26,"endTime":1723.8,"body":"know, let them experience it."},{"speaker":"Blaise Delfino","startTime":1723.9199999999998,"endTime":1727.55,"body":"And, you know, if we have to"},{"speaker":"Blaise Delfino","startTime":1723.9199999999998,"endTime":1727.55,"body":"make any alterations or changes,"},{"speaker":"Blaise Delfino","startTime":1727.79,"endTime":1731.87,"body":"you know, again, I, I tell them,"},{"speaker":"Blaise Delfino","startTime":1727.79,"endTime":1731.87,"body":"and I think they show that"},{"speaker":"Blaise Delfino","startTime":1731.87,"endTime":1736.37,"body":"because I'm doing this 36 years,"},{"speaker":"Blaise Delfino","startTime":1731.87,"endTime":1736.37,"body":"believe it or not, that their"},{"speaker":"Blaise Delfino","startTime":1736.4299999999998,"endTime":1740.84,"body":"best interest is what's at my"},{"speaker":"Blaise Delfino","startTime":1736.4299999999998,"endTime":1740.84,"body":"heart, you know, because you see"},{"speaker":"Blaise Delfino","startTime":1740.84,"endTime":1743.3899999999999,"body":"them come in, they need to hear"},{"speaker":"Blaise Delfino","startTime":1740.84,"endTime":1743.3899999999999,"body":"you, they're not coming in here,"},{"speaker":"Blaise Delfino","startTime":1743.6599999999999,"endTime":1747.05,"body":"just to see, you know, how I'm"},{"speaker":"Blaise Delfino","startTime":1743.6599999999999,"endTime":1747.05,"body":"doing. You know, a lot of times"},{"speaker":"Blaise Delfino","startTime":1747.05,"endTime":1750.3799999999999,"body":"the and I know,you know this too"},{"speaker":"Blaise Delfino","startTime":1747.05,"endTime":1750.3799999999999,"body":"that, if it's a husband, you"},{"speaker":"Blaise Delfino","startTime":1750.3799999999999,"endTime":1754.1899999999998,"body":"know, sometimes he's by himself,"},{"speaker":"Blaise Delfino","startTime":1750.3799999999999,"endTime":1754.1899999999998,"body":"or the wife's with him, you"},{"speaker":"Blaise Delfino","startTime":1754.1899999999998,"endTime":1757.04,"body":"know, the families kind of"},{"speaker":"Blaise Delfino","startTime":1754.1899999999998,"endTime":1757.04,"body":"egging him on to come in, you"},{"speaker":"Blaise Delfino","startTime":1757.04,"endTime":1760.3999999999999,"body":"know, and, you know, sometimes I"},{"speaker":"Blaise Delfino","startTime":1757.04,"endTime":1760.3999999999999,"body":"see it with the wife, and, you"},{"speaker":"Blaise Delfino","startTime":1760.3999999999999,"endTime":1764.4199999999998,"body":"know, you want to put them at"},{"speaker":"Blaise Delfino","startTime":1760.3999999999999,"endTime":1764.4199999999998,"body":"ease, that, you know, I'm on"},{"speaker":"Blaise Delfino","startTime":1764.4199999999998,"endTime":1768.83,"body":"your side, you know, we want you"},{"speaker":"Blaise Delfino","startTime":1764.4199999999998,"endTime":1768.83,"body":"to hear the best you can, and"},{"speaker":"Blaise Delfino","startTime":1768.86,"endTime":1772.85,"body":"I'm going to you're going to"},{"speaker":"Blaise Delfino","startTime":1768.86,"endTime":1772.85,"body":"participate in this, everything"},{"speaker":"Blaise Delfino","startTime":1772.8799999999999,"endTime":1774.3799999999999,"body":"you know, that we're going to"},{"speaker":"Blaise Delfino","startTime":1772.8799999999999,"endTime":1774.3799999999999,"body":"do, you're going to be a"},{"speaker":"Blaise Delfino","startTime":1774.3799999999999,"endTime":1778.1899999999998,"body":"participant, I'm not going to be"},{"speaker":"Blaise Delfino","startTime":1774.3799999999999,"endTime":1778.1899999999998,"body":"dictating something to you or"},{"speaker":"Blaise Delfino","startTime":1778.37,"endTime":1782.48,"body":"making you feel uncomfortable or"},{"speaker":"Blaise Delfino","startTime":1778.37,"endTime":1782.48,"body":"pressured. Because, you know,"},{"speaker":"Blaise Delfino","startTime":1782.48,"endTime":1785.12,"body":"we're going to go through this"},{"speaker":"Blaise Delfino","startTime":1782.48,"endTime":1785.12,"body":"process together. And you know,"},{"speaker":"Blaise Delfino","startTime":1785.12,"endTime":1790.49,"body":"at the, at the end of the, the,"},{"speaker":"Blaise Delfino","startTime":1785.12,"endTime":1790.49,"body":"the trying or the wearing or"},{"speaker":"Blaise Delfino","startTime":1790.49,"endTime":1795.05,"body":"whenever it gets the better"},{"speaker":"Blaise Delfino","startTime":1790.49,"endTime":1795.05,"body":"word. Yeah, is, you know, we're"},{"speaker":"Blaise Delfino","startTime":1795.05,"endTime":1799.55,"body":"here. And because they're my"},{"speaker":"Blaise Delfino","startTime":1795.05,"endTime":1799.55,"body":"best advertisement in the world."},{"speaker":"Blaise Delfino","startTime":1800.09,"endTime":1803.1799999999998,"body":"Yes, yeah, I'm doing this 36"},{"speaker":"Blaise Delfino","startTime":1800.09,"endTime":1803.1799999999998,"body":"years, most people that were"},{"speaker":"Blaise Delfino","startTime":1803.1799999999998,"endTime":1805.79,"body":"hearing aid, don't walk around"},{"speaker":"Blaise Delfino","startTime":1803.1799999999998,"endTime":1805.79,"body":"telling, they love their hearing"},{"speaker":"Blaise Delfino","startTime":1805.79,"endTime":1811.31,"body":"aids, the people that aren't"},{"speaker":"Blaise Delfino","startTime":1805.79,"endTime":1811.31,"body":"happy will tell everybody. So my"},{"speaker":"Blaise Delfino","startTime":1811.31,"endTime":1816.26,"body":"best my best person is to have"},{"speaker":"Blaise Delfino","startTime":1811.31,"endTime":1816.26,"body":"these people happy, happy, how"},{"speaker":"Blaise Delfino","startTime":1816.26,"endTime":1819.35,"body":"have they been treated, and the"},{"speaker":"Blaise Delfino","startTime":1816.26,"endTime":1819.35,"body":"experience and now that I'm"},{"speaker":"Blaise Delfino","startTime":1819.35,"endTime":1822.8,"body":"selling them over a period of 30"},{"speaker":"Blaise Delfino","startTime":1819.35,"endTime":1822.8,"body":"some years, maybe two or three"},{"speaker":"Blaise Delfino","startTime":1822.8,"endTime":1826.76,"body":"sets of hearing aids as time has"},{"speaker":"Blaise Delfino","startTime":1822.8,"endTime":1826.76,"body":"gone on and hearing has changed,"},{"speaker":"Blaise Delfino","startTime":1823.2199999999998,"endTime":1841.76,"body":"Hearing Aid Center and Audiology"},{"speaker":"Blaise Delfino","startTime":1823.2199999999998,"endTime":1841.76,"body":"Services, but also, like I said"},{"speaker":"Blaise Delfino","startTime":1827.1799999999998,"endTime":1829.6999999999998,"body":"lifestyles change, they want"},{"speaker":"Blaise Delfino","startTime":1827.1799999999998,"endTime":1829.6999999999998,"body":"something more advanced in"},{"speaker":"Blaise Delfino","startTime":1829.6999999999998,"endTime":1832.9099999999999,"body":"technology with the Bluetooth"},{"speaker":"Blaise Delfino","startTime":1829.6999999999998,"endTime":1832.9099999999999,"body":"technology rechargeables or"},{"speaker":"Blaise Delfino","startTime":1832.9099999999999,"endTime":1836.12,"body":"whatever, that you know, you're"},{"speaker":"Blaise Delfino","startTime":1832.9099999999999,"endTime":1836.12,"body":"doing the right thing when"},{"speaker":"Blaise Delfino","startTime":1836.1499999999999,"endTime":1841.07,"body":"you're getting those people"},{"speaker":"Blaise Delfino","startTime":1836.1499999999999,"endTime":1841.07,"body":"coming back in and also their"},{"speaker":"Blaise Delfino","startTime":1841.28,"endTime":1845.06,"body":"their children and now their"},{"speaker":"Blaise Delfino","startTime":1841.28,"endTime":1845.06,"body":"children's children, you know,"},{"speaker":"Blaise Delfino","startTime":1845.09,"endTime":1848.1499999999999,"body":"might need hearing aids and you"},{"speaker":"Blaise Delfino","startTime":1845.09,"endTime":1848.1499999999999,"body":"know, you know that you're,"},{"speaker":"Blaise Delfino","startTime":1848.51,"endTime":1853.6699999999998,"body":"that's the my best barometer and"},{"speaker":"Blaise Delfino","startTime":1848.51,"endTime":1853.6699999999998,"body":"all that is, you know, they all"},{"speaker":"Blaise Delfino","startTime":1850.6399999999999,"endTime":1918.4099999999999,"body":"earlier, the 10s of 1000s of"},{"speaker":"Blaise Delfino","startTime":1850.6399999999999,"endTime":1918.4099999999999,"body":"other private practices out"},{"speaker":"Blaise Delfino","startTime":1853.6999999999998,"endTime":1858.4699999999998,"body":"they come back and, and I'm"},{"speaker":"Blaise Delfino","startTime":1853.6999999999998,"endTime":1858.4699999999998,"body":"blessed because I started out by"},{"speaker":"Blaise Delfino","startTime":1858.5,"endTime":1863.12,"body":"treating the first person you"},{"speaker":"Blaise Delfino","startTime":1858.5,"endTime":1863.12,"body":"know, and doing the best I can"},{"speaker":"Blaise Delfino","startTime":1863.12,"endTime":1866.06,"body":"to give them all I could give to"},{"speaker":"Blaise Delfino","startTime":1863.12,"endTime":1866.06,"body":"make sure that they're gonna"},{"speaker":"Blaise Delfino","startTime":1866.06,"endTime":1870.4699999999998,"body":"have the benefit and feel at"},{"speaker":"Blaise Delfino","startTime":1866.06,"endTime":1870.4699999999998,"body":"ease and happy with their, you"},{"speaker":"Blaise Delfino","startTime":1870.4699999999998,"endTime":1875.12,"body":"know, hearing aids and so I, I"},{"speaker":"Blaise Delfino","startTime":1870.4699999999998,"endTime":1875.12,"body":"think they all kind of just"},{"speaker":"Blaise Delfino","startTime":1875.12,"endTime":1877.8799999999999,"body":"spins around. And it's kind of"},{"speaker":"Blaise Delfino","startTime":1875.12,"endTime":1877.8799999999999,"body":"nice that you've seen it over 30"},{"speaker":"Blaise Delfino","startTime":1877.8799999999999,"endTime":1881.99,"body":"some years, that it really"},{"speaker":"Blaise Delfino","startTime":1877.8799999999999,"endTime":1881.99,"body":"validates what we've been doing."},{"speaker":"Blaise Delfino","startTime":1882.4399999999998,"endTime":1885.11,"body":"And we're here and you see"},{"speaker":"Blaise Delfino","startTime":1882.4399999999998,"endTime":1885.11,"body":"people come and go in this"},{"speaker":"Blaise Delfino","startTime":1885.11,"endTime":1888.6799999999998,"body":"business, hit or miss and it"},{"speaker":"Blaise Delfino","startTime":1885.11,"endTime":1888.6799999999998,"body":"breaks your heart because they"},{"speaker":"Blaise Delfino","startTime":1888.6799999999998,"endTime":1891.9499999999998,"body":"wind up, you know, they're"},{"speaker":"Blaise Delfino","startTime":1888.6799999999998,"endTime":1891.9499999999998,"body":"coming to me, and I'll serve as"},{"speaker":"Blaise Delfino","startTime":1891.9499999999998,"endTime":1894.6499999999999,"body":"them as they purchase the"},{"speaker":"Blaise Delfino","startTime":1891.9499999999998,"endTime":1894.6499999999999,"body":"hearing aid from me, because I"},{"speaker":"Blaise Delfino","startTime":1894.6499999999999,"endTime":1897.77,"body":"don't want that to be a mark on"},{"speaker":"Blaise Delfino","startTime":1894.6499999999999,"endTime":1897.77,"body":"the hearing aid business. I want"},{"speaker":"Blaise Delfino","startTime":1897.77,"endTime":1901.4299999999998,"body":"people to feel like the"},{"speaker":"Blaise Delfino","startTime":1897.77,"endTime":1901.4299999999998,"body":"professional is  you know it,"},{"speaker":"Blaise Delfino","startTime":1901.4299999999998,"endTime":1904.2199999999998,"body":"you know, this is something tha"},{"speaker":"Blaise Delfino","startTime":1901.4299999999998,"endTime":1904.2199999999998,"body":"most of the professionals are"},{"speaker":"Blaise Delfino","startTime":1904.2199999999998,"endTime":1907.55,"body":"here to really take care of you"},{"speaker":"Blaise Delfino","startTime":1904.2199999999998,"endTime":1907.55,"body":"and be sincere."},{"speaker":"Blaise Delfino","startTime":1918.4099999999999,"endTime":1921.62,"body":"there, we have the opportunity"},{"speaker":"Blaise Delfino","startTime":1918.4099999999999,"endTime":1921.62,"body":"to continue to raise awareness"},{"speaker":"Blaise Delfino","startTime":1921.6499999999999,"endTime":1924.59,"body":"of hearing health care the"},{"speaker":"Blaise Delfino","startTime":1921.6499999999999,"endTime":1924.59,"body":"importance of visiting a"},{"speaker":"Blaise Delfino","startTime":1924.59,"endTime":1927.86,"body":"licensed hearing, healthcare"},{"speaker":"Blaise Delfino","startTime":1924.59,"endTime":1927.86,"body":"professional or audiologist. And"},{"speaker":"Blaise Delfino","startTime":1927.86,"endTime":1930.77,"body":"for those individuals who are on"},{"speaker":"Blaise Delfino","startTime":1927.86,"endTime":1930.77,"body":"the fence moving forward with"},{"speaker":"Blaise Delfino","startTime":1930.77,"endTime":1935.33,"body":"hearing technology, make sure"},{"speaker":"Blaise Delfino","startTime":1930.77,"endTime":1935.33,"body":"you go to a practice that is of"},{"speaker":"Blaise Delfino","startTime":1935.33,"endTime":1939.7099999999998,"body":"course patient centric, but also"},{"speaker":"Blaise Delfino","startTime":1935.33,"endTime":1939.7099999999998,"body":"follows best practice. Peter, we"},{"speaker":"Blaise Delfino","startTime":1939.7099999999998,"endTime":1942.8899999999999,"body":"always say that our patients do"},{"speaker":"Blaise Delfino","startTime":1939.7099999999998,"endTime":1942.8899999999999,"body":"not wear their hearing aids in"},{"speaker":"Blaise Delfino","startTime":1942.8899999999999,"endTime":1947.3899999999999,"body":"the drawer. Data logging says"},{"speaker":"Blaise Delfino","startTime":1942.8899999999999,"endTime":1947.3899999999999,"body":"otherwise, and that our patients"},{"speaker":"Blaise Delfino","startTime":1947.48,"endTime":1950.75,"body":"and your patients are wearing"},{"speaker":"Blaise Delfino","startTime":1947.48,"endTime":1950.75,"body":"their hearing aids all day,"},{"speaker":"Blaise Delfino","startTime":1951.02,"endTime":1954.6499999999999,"body":"every day. And that's because"},{"speaker":"Blaise Delfino","startTime":1951.02,"endTime":1954.6499999999999,"body":"we've trained them correctly."},{"speaker":"Blaise Delfino","startTime":1954.8,"endTime":1958.79,"body":"Peter, I want to thank you so"},{"speaker":"Blaise Delfino","startTime":1954.8,"endTime":1958.79,"body":"much for coming on the Hearing"},{"speaker":"Blaise Delfino","startTime":1958.79,"endTime":1963.4399999999998,"body":"Matters Podcast, it's been a"},{"speaker":"Blaise Delfino","startTime":1958.79,"endTime":1963.4399999999998,"body":"pleasure. I wish you and your"},{"speaker":"Blaise Delfino","startTime":1963.4399999999998,"endTime":1968.6,"body":"wife and you know the Fic"},{"speaker":"Blaise Delfino","startTime":1963.4399999999998,"endTime":1968.6,"body":"Hearing Aid Center team, all o"},{"speaker":"Blaise Delfino","startTime":1968.6,"endTime":1972.3799999999999,"body":"the the health and abundanc"},{"speaker":"Blaise Delfino","startTime":1968.6,"endTime":1972.3799999999999,"body":"right now. And thank you for al"},{"speaker":"Blaise Delfino","startTime":1972.3799999999999,"endTime":1975.23,"body":"that you have done for ou"},{"speaker":"Blaise Delfino","startTime":1972.3799999999999,"endTime":1975.23,"body":"hearing healthcare industr"},{"speaker":"Blaise Delfino","startTime":1975.26,"endTime":1978.74,"body":"almost 40 years. It'"},{"speaker":"Blaise Delfino","startTime":1975.26,"endTime":1978.74,"body":"incredible. So thank you fo"},{"speaker":"Blaise Delfino","startTime":1978.74,"endTime":1983.12,"body":"taking care of your patient"},{"speaker":"Blaise Delfino","startTime":1978.74,"endTime":1983.12,"body":"with first class patient centri"},{"speaker":"Blaise Delfino","startTime":1983.12,"endTime":1983.6599999999999,"body":"culture"},{"speaker":"Peter  Fick","startTime":1983.6999999999998,"endTime":1986.8799999999999,"body":"Well, before I go"},{"speaker":"Peter  Fick","startTime":1983.6999999999998,"endTime":1986.8799999999999,"body":"ablaze, I just makes me It warms"},{"speaker":"Peter  Fick","startTime":1986.8799999999999,"endTime":1992.01,"body":"my heart, that you have young"},{"speaker":"Peter  Fick","startTime":1986.8799999999999,"endTime":1992.01,"body":"people like yourself and in this"},{"speaker":"Peter  Fick","startTime":1992.01,"endTime":1996.8999999999999,"body":"industry, that are coming behind"},{"speaker":"Peter  Fick","startTime":1992.01,"endTime":1996.8999999999999,"body":"us. And I think it's very, very"},{"speaker":"Peter  Fick","startTime":1996.8999999999999,"endTime":2001.6999999999998,"body":"important that you see what it"},{"speaker":"Peter  Fick","startTime":1996.8999999999999,"endTime":2001.6999999999998,"body":"takes and what it does take to"},{"speaker":"Peter  Fick","startTime":2001.6999999999998,"endTime":2005.2099999999998,"body":"keep a successful business and"},{"speaker":"Peter  Fick","startTime":2001.6999999999998,"endTime":2005.2099999999998,"body":"to treat these people well. You"},{"speaker":"Peter  Fick","startTime":2005.2099999999998,"endTime":2009.32,"body":"impressed me the first time I"},{"speaker":"Peter  Fick","startTime":2005.2099999999998,"endTime":2009.32,"body":"saw you, you know, speaking"},{"speaker":"Peter  Fick","startTime":2009.32,"endTime":2013.4599999999998,"body":"years ago. And I have to say"},{"speaker":"Peter  Fick","startTime":2009.32,"endTime":2013.4599999999998,"body":"that your family is they're"},{"speaker":"Peter  Fick","startTime":2013.4599999999998,"endTime":2016.52,"body":"blessed to have somebody and"},{"speaker":"Peter  Fick","startTime":2013.4599999999998,"endTime":2016.52,"body":"your family and your wife, you"},{"speaker":"Peter  Fick","startTime":2016.52,"endTime":2017.9599999999998,"body":"know, certainly wonderful"},{"speaker":"Peter  Fick","startTime":2016.52,"endTime":2017.9599999999998,"body":"people, and I don't wanna keep"},{"speaker":"Peter  Fick","startTime":2017.9599999999998,"endTime":2022.55,"body":"anybody out. But between you and"},{"speaker":"Peter  Fick","startTime":2017.9599999999998,"endTime":2022.55,"body":"me. I mean, it's great to see"},{"speaker":"Peter  Fick","startTime":2022.55,"endTime":2026.48,"body":"young people that are taking up"},{"speaker":"Peter  Fick","startTime":2022.55,"endTime":2026.48,"body":"the slack, we are the soldiers,"},{"speaker":"Peter  Fick","startTime":2026.51,"endTime":2029.2099999999998,"body":"we are the soldiers, we're the"},{"speaker":"Peter  Fick","startTime":2026.51,"endTime":2029.2099999999998,"body":"ones that are going to have to"},{"speaker":"Peter  Fick","startTime":2029.2099999999998,"endTime":2032.6599999999999,"body":"go into a nursing home or go to"},{"speaker":"Peter  Fick","startTime":2029.2099999999998,"endTime":2032.6599999999999,"body":"somebody's house, to make sure"},{"speaker":"Peter  Fick","startTime":2032.6599999999999,"endTime":2036.1999999999998,"body":"our patients are happy. And I'm"},{"speaker":"Peter  Fick","startTime":2032.6599999999999,"endTime":2036.1999999999998,"body":"glad there's people like"},{"speaker":"Peter  Fick","startTime":2036.1999999999998,"endTime":2039.6499999999999,"body":"yourself that have the vision to"},{"speaker":"Peter  Fick","startTime":2036.1999999999998,"endTime":2039.6499999999999,"body":"do that. And with all the other"},{"speaker":"Peter  Fick","startTime":2039.6499999999999,"endTime":2042.7099999999998,"body":"new technology that's coming"},{"speaker":"Peter  Fick","startTime":2039.6499999999999,"endTime":2042.7099999999998,"body":"through that you're going to see"},{"speaker":"Peter  Fick","startTime":2042.7099999999998,"endTime":2045.83,"body":"that, you know, by the time I"},{"speaker":"Peter  Fick","startTime":2042.7099999999998,"endTime":2045.83,"body":"retire or what you know, from"},{"speaker":"Peter  Fick","startTime":2045.83,"endTime":2048.35,"body":"this business that there's you"},{"speaker":"Peter  Fick","startTime":2045.83,"endTime":2048.35,"body":"know, warms me, like I said,"},{"speaker":"Peter  Fick","startTime":2048.35,"endTime":2051.08,"body":"it's glad to see somebody like"},{"speaker":"Peter  Fick","startTime":2048.35,"endTime":2051.08,"body":"yourself, and I'm sure there's a"},{"speaker":"Peter  Fick","startTime":2051.08,"endTime":2054.62,"body":"lot of other folks, you know,"},{"speaker":"Peter  Fick","startTime":2051.08,"endTime":2054.62,"body":"with the same mindset as you and"},{"speaker":"Peter  Fick","startTime":2054.83,"endTime":2057.56,"body":"that are going to take care of"},{"speaker":"Peter  Fick","startTime":2054.83,"endTime":2057.56,"body":"these folks, you know, once"},{"speaker":"Peter  Fick","startTime":2057.56,"endTime":2061.61,"body":"that, you know we move on and"},{"speaker":"Peter  Fick","startTime":2057.56,"endTime":2061.61,"body":"retire. So again, thank you for"},{"speaker":"Peter  Fick","startTime":2061.61,"endTime":2065.39,"body":"what you're doing. And for you"},{"speaker":"Peter  Fick","startTime":2061.61,"endTime":2065.39,"body":"know, innovating a lot of new"},{"speaker":"Peter  Fick","startTime":2065.39,"endTime":2068.9900000000002,"body":"things in the business and I'm"},{"speaker":"Peter  Fick","startTime":2065.39,"endTime":2068.9900000000002,"body":"learning from you. I'm doing"},{"speaker":"Peter  Fick","startTime":2068.9900000000002,"endTime":2073.67,"body":"this 30 some years, but it's"},{"speaker":"Peter  Fick","startTime":2068.9900000000002,"endTime":2073.67,"body":"always a pleasure to deal with"},{"speaker":"Peter  Fick","startTime":2073.67,"endTime":2078.56,"body":"you and your mom and dad are"},{"speaker":"Peter  Fick","startTime":2073.67,"endTime":2078.56,"body":"great folks, too. But you keep"},{"speaker":"Peter  Fick","startTime":2078.56,"endTime":2079.01,"body":"me going."},{"speaker":"Blaise Delfino","startTime":2079.04,"endTime":2080.93,"body":"Thank you so"},{"speaker":"Blaise Delfino","startTime":2079.04,"endTime":2080.93,"body":"much, Peter. That means a lot to"},{"speaker":"Blaise Delfino","startTime":2080.93,"endTime":2083.93,"body":"us. Thank you. You're tuned in"},{"speaker":"Blaise Delfino","startTime":2080.93,"endTime":2083.93,"body":"to the Hearing Matters Podcast"},{"speaker":"Blaise Delfino","startTime":2083.93,"endTime":2087.86,"body":"with Dr. Gregory Delfino, and"},{"speaker":"Blaise Delfino","startTime":2083.93,"endTime":2087.86,"body":"Blaise Delfino of Audiology"},{"speaker":"Blaise Delfino","startTime":2087.86,"endTime":2092.18,"body":"Services and Fader Plugs. On"},{"speaker":"Blaise Delfino","startTime":2087.86,"endTime":2092.18,"body":"this episode, we had Peter Fick"},{"speaker":"Blaise Delfino","startTime":2092.3,"endTime":2096.26,"body":"from Fick Hearing Aid Center in"},{"speaker":"Blaise Delfino","startTime":2092.3,"endTime":2096.26,"body":"Wyomissing, Pennsylvania. Until"},{"speaker":"Blaise Delfino","startTime":2096.26,"endTime":2098.3,"body":"next time, hear life's story."}]}