{"version":"1.0.0","segments":[{"speaker":"Blaise Delfino","startTime":6.6,"endTime":9.15,"body":"You're tuned"},{"speaker":"Blaise Delfino","startTime":6.6,"endTime":9.15,"body":"into the Hearing Matters Podcast"},{"speaker":"Blaise Delfino","startTime":9.15,"endTime":13.47,"body":"with Dr. Gregory Delfino, and"},{"speaker":"Blaise Delfino","startTime":9.15,"endTime":13.47,"body":"Blaise Delfino of Audiology"},{"speaker":"Blaise Delfino","startTime":13.47,"endTime":17.52,"body":"Services and Fader Plugs. The"},{"speaker":"Blaise Delfino","startTime":13.47,"endTime":17.52,"body":"show that discusses hearing"},{"speaker":"Blaise Delfino","startTime":17.52,"endTime":22.47,"body":"technology, best practices, and"},{"speaker":"Blaise Delfino","startTime":17.52,"endTime":22.47,"body":"a growing national epidemic"},{"speaker":"Blaise Delfino","startTime":22.68,"endTime":28.02,"body":"hearing loss. Today, we have Bob"},{"speaker":"Blaise Delfino","startTime":22.68,"endTime":28.02,"body":"Holbrook and Ed Graham from"},{"speaker":"Blaise Delfino","startTime":28.05,"endTime":32.55,"body":"ProtoCAM Additive Manufacturing."},{"speaker":"Blaise Delfino","startTime":28.05,"endTime":32.55,"body":"Ed and Bob, welcome to the show."},{"speaker":"Ed Graham","startTime":32.64,"endTime":35.01,"body":"Thanks. Blaise is"},{"speaker":"Ed Graham","startTime":32.64,"endTime":35.01,"body":"really an honor for us to be"},{"speaker":"Ed Graham","startTime":35.01,"endTime":37.92,"body":"here today. And we're excited to"},{"speaker":"Ed Graham","startTime":35.01,"endTime":37.92,"body":"be on this podcast. It's"},{"speaker":"Ed Graham","startTime":37.92,"endTime":40.59,"body":"actually I think, my first"},{"speaker":"Ed Graham","startTime":37.92,"endTime":40.59,"body":"podcast officially so"},{"speaker":"Blaise Delfino","startTime":40.59,"endTime":41.1,"body":"Get out!"},{"speaker":"Ed Graham","startTime":41.1,"endTime":43.11,"body":"It's it's exciting"},{"speaker":"Ed Graham","startTime":41.1,"endTime":43.11,"body":"for me. We're honored to be"},{"speaker":"Ed Graham","startTime":43.11,"endTime":43.35,"body":"here."},{"speaker":"Bob Holbrook","startTime":43.38,"endTime":45.0,"body":"Me too Blaise."},{"speaker":"Bob Holbrook","startTime":43.38,"endTime":45.0,"body":"Thanks for having us."},{"speaker":"Blaise Delfino","startTime":45.03,"endTime":47.07,"body":"Absolutely. It's"},{"speaker":"Blaise Delfino","startTime":45.03,"endTime":47.07,"body":"a pleasure to have you on the"},{"speaker":"Blaise Delfino","startTime":47.07,"endTime":51.42,"body":"show. Both of you are friends of"},{"speaker":"Blaise Delfino","startTime":47.07,"endTime":51.42,"body":"mine mentors of mine, and really"},{"speaker":"Blaise Delfino","startTime":51.42,"endTime":55.41,"body":"excited to share both of your"},{"speaker":"Blaise Delfino","startTime":51.42,"endTime":55.41,"body":"stories. Now, Ed, can you share"},{"speaker":"Blaise Delfino","startTime":55.41,"endTime":59.58,"body":"with us your experience in the"},{"speaker":"Blaise Delfino","startTime":55.41,"endTime":59.58,"body":"additive manufacturing industry,"},{"speaker":"Blaise Delfino","startTime":59.58,"endTime":63.21,"body":"and you really both have quite"},{"speaker":"Blaise Delfino","startTime":59.58,"endTime":63.21,"body":"the background and what we would"},{"speaker":"Blaise Delfino","startTime":63.21,"endTime":65.49,"body":"consider our industry pioneers."},{"speaker":"Ed Graham","startTime":65.519,"endTime":68.309,"body":"Yeah, no, it's been a"},{"speaker":"Ed Graham","startTime":65.519,"endTime":68.309,"body":"great industry for me. And it's"},{"speaker":"Ed Graham","startTime":68.309,"endTime":72.059,"body":"still a relatively young"},{"speaker":"Ed Graham","startTime":68.309,"endTime":72.059,"body":"industry, I kind of grew up in"},{"speaker":"Ed Graham","startTime":72.059,"endTime":74.699,"body":"it, I'll say, you know, after"},{"speaker":"Ed Graham","startTime":72.059,"endTime":74.699,"body":"college, I went to Penn State"},{"speaker":"Ed Graham","startTime":74.699,"endTime":78.089,"body":"University plastics engineering"},{"speaker":"Ed Graham","startTime":74.699,"endTime":78.089,"body":"at the Barron school college,"},{"speaker":"Ed Graham","startTime":78.419,"endTime":80.879,"body":"and came out thought I was going"},{"speaker":"Ed Graham","startTime":78.419,"endTime":80.879,"body":"to be getting involved in"},{"speaker":"Ed Graham","startTime":80.879,"endTime":84.989,"body":"injection molding, and one thing"},{"speaker":"Ed Graham","startTime":80.879,"endTime":84.989,"body":"led to another and I had a job"},{"speaker":"Ed Graham","startTime":84.989,"endTime":89.309,"body":"in that space and I heard about"},{"speaker":"Ed Graham","startTime":84.989,"endTime":89.309,"body":"ProtoCAM. I went up to check"},{"speaker":"Ed Graham","startTime":89.309,"endTime":91.769,"body":"them out to see what it was all"},{"speaker":"Ed Graham","startTime":89.309,"endTime":91.769,"body":"about. Now, ProtoCAM started in"},{"speaker":"Ed Graham","startTime":91.769,"endTime":98.279,"body":"1994. So just to put a time slot"},{"speaker":"Ed Graham","startTime":91.769,"endTime":98.279,"body":"on this so 1994, 1996 is when I"},{"speaker":"Ed Graham","startTime":98.339,"endTime":100.799,"body":"interviewed there and went up to"},{"speaker":"Ed Graham","startTime":98.339,"endTime":100.799,"body":"check it out. And I saw this"},{"speaker":"Ed Graham","startTime":100.799,"endTime":104.519,"body":"little machine with a laser"},{"speaker":"Ed Graham","startTime":100.799,"endTime":104.519,"body":"running around in it. And I was"},{"speaker":"Ed Graham","startTime":104.519,"endTime":107.189,"body":"like, I don't know what this is,"},{"speaker":"Ed Graham","startTime":104.519,"endTime":107.189,"body":"like, I thought I was all up on"},{"speaker":"Ed Graham","startTime":107.189,"endTime":109.649,"body":"technology, because I just"},{"speaker":"Ed Graham","startTime":107.189,"endTime":109.649,"body":"graduated college. And I'm like,"},{"speaker":"Ed Graham","startTime":109.679,"endTime":112.649,"body":"I don't know what this is, but I"},{"speaker":"Ed Graham","startTime":109.679,"endTime":112.649,"body":"definitely want to be part of"},{"speaker":"Ed Graham","startTime":112.649,"endTime":115.439,"body":"this, like I need to be a part"},{"speaker":"Ed Graham","startTime":112.649,"endTime":115.439,"body":"of this. And at that time, it"},{"speaker":"Ed Graham","startTime":115.439,"endTime":118.289,"body":"was called 3D printing, well, it"},{"speaker":"Ed Graham","startTime":115.439,"endTime":118.289,"body":"wasn't even 3D printing, it was"},{"speaker":"Ed Graham","startTime":118.289,"endTime":119.609,"body":"called rapid prototyping."},{"speaker":"Blaise Delfino","startTime":119.64,"endTime":120.27,"body":"Wow. Okay."},{"speaker":"Ed Graham","startTime":120.3,"endTime":123.12,"body":"And we were using"},{"speaker":"Ed Graham","startTime":120.3,"endTime":123.12,"body":"stereo lithography, which is the"},{"speaker":"Ed Graham","startTime":123.12,"endTime":126.72,"body":"grandfather of all 3D printing"},{"speaker":"Ed Graham","startTime":123.12,"endTime":126.72,"body":"technologies that most people"},{"speaker":"Ed Graham","startTime":126.72,"endTime":129.75,"body":"today probably don't even"},{"speaker":"Ed Graham","startTime":126.72,"endTime":129.75,"body":"understand that because in the"},{"speaker":"Ed Graham","startTime":129.75,"endTime":132.99,"body":"colleges and universities today,"},{"speaker":"Ed Graham","startTime":129.75,"endTime":132.99,"body":"they're all using filament based"},{"speaker":"Ed Graham","startTime":132.99,"endTime":137.67,"body":"systems, they don't have the"},{"speaker":"Ed Graham","startTime":132.99,"endTime":137.67,"body":"funding to get a large frame SLA"},{"speaker":"Ed Graham","startTime":137.67,"endTime":138.6,"body":"type of machine."},{"speaker":"Blaise Delfino","startTime":138.63,"endTime":139.32,"body":"Makes sense."},{"speaker":"Ed Graham","startTime":139.53,"endTime":142.77,"body":"So yeah, I mean, you"},{"speaker":"Ed Graham","startTime":139.53,"endTime":142.77,"body":"know, I started in 1996, I've"},{"speaker":"Ed Graham","startTime":142.77,"endTime":146.01,"body":"been there ever since the"},{"speaker":"Ed Graham","startTime":142.77,"endTime":146.01,"body":"industry has changed"},{"speaker":"Ed Graham","startTime":146.01,"endTime":149.52,"body":"dramatically over the time that"},{"speaker":"Ed Graham","startTime":146.01,"endTime":149.52,"body":"I've been there from, again,"},{"speaker":"Ed Graham","startTime":149.52,"endTime":152.19,"body":"starting off with rapid"},{"speaker":"Ed Graham","startTime":149.52,"endTime":152.19,"body":"prototyping. You know, we were"},{"speaker":"Ed Graham","startTime":152.19,"endTime":156.0,"body":"making one part two parts. We"},{"speaker":"Ed Graham","startTime":152.19,"endTime":156.0,"body":"were working with entrepreneurs"},{"speaker":"Ed Graham","startTime":156.0,"endTime":159.15,"body":"and vendors, we were working"},{"speaker":"Ed Graham","startTime":156.0,"endTime":159.15,"body":"with OEMs, and larger companies"},{"speaker":"Ed Graham","startTime":159.24,"endTime":162.42,"body":"from all industries. So that's"},{"speaker":"Ed Graham","startTime":159.24,"endTime":162.42,"body":"what really made it cool for me"},{"speaker":"Ed Graham","startTime":162.42,"endTime":165.21,"body":"is because it's like one minute,"},{"speaker":"Ed Graham","startTime":162.42,"endTime":165.21,"body":"I'm working on automotive stuff."},{"speaker":"Ed Graham","startTime":165.21,"endTime":167.67,"body":"The next minute, I'm working on"},{"speaker":"Ed Graham","startTime":165.21,"endTime":167.67,"body":"medical stuff, the next minute"},{"speaker":"Ed Graham","startTime":167.7,"endTime":168.6,"body":"consumer goods."},{"speaker":"Blaise Delfino","startTime":168.6,"endTime":169.5,"body":"So different!"},{"speaker":"Ed Graham","startTime":169.53,"endTime":170.76,"body":"Yeah, all over the"},{"speaker":"Ed Graham","startTime":169.53,"endTime":170.76,"body":"place."},{"speaker":"Blaise Delfino","startTime":170.76,"endTime":171.96,"body":"No day is the"},{"speaker":"Blaise Delfino","startTime":170.76,"endTime":171.96,"body":"same."},{"speaker":"Ed Graham","startTime":171.99,"endTime":174.93,"body":"Not even close. But"},{"speaker":"Ed Graham","startTime":171.99,"endTime":174.93,"body":"the technology that we had was"},{"speaker":"Ed Graham","startTime":174.93,"endTime":178.11,"body":"pretty groundbreaking. It was"},{"speaker":"Ed Graham","startTime":174.93,"endTime":178.11,"body":"really exciting stuff and at"},{"speaker":"Ed Graham","startTime":178.11,"endTime":181.53,"body":"those early days, if we made"},{"speaker":"Ed Graham","startTime":178.11,"endTime":181.53,"body":"five parts for somebody like"},{"speaker":"Ed Graham","startTime":181.56,"endTime":185.28,"body":"five, they need five, we're high"},{"speaker":"Ed Graham","startTime":181.56,"endTime":185.28,"body":"fiving, and we just hung the"},{"speaker":"Ed Graham","startTime":185.28,"endTime":189.66,"body":"moon and so that was the best"},{"speaker":"Ed Graham","startTime":185.28,"endTime":189.66,"body":"thing. And now, you know, the"},{"speaker":"Ed Graham","startTime":189.66,"endTime":192.87,"body":"industry has changed so much"},{"speaker":"Ed Graham","startTime":189.66,"endTime":192.87,"body":"that we're starting to go into"},{"speaker":"Ed Graham","startTime":192.87,"endTime":197.7,"body":"additive manufacturing. So we"},{"speaker":"Ed Graham","startTime":192.87,"endTime":197.7,"body":"changed our logo, we changed our"},{"speaker":"Ed Graham","startTime":197.7,"endTime":201.03,"body":"branding, it used to be"},{"speaker":"Ed Graham","startTime":197.7,"endTime":201.03,"body":"excellence in rapid prototyping"},{"speaker":"Ed Graham","startTime":201.06,"endTime":204.69,"body":"in 2013, we changed it to"},{"speaker":"Ed Graham","startTime":201.06,"endTime":204.69,"body":"excellence in additive"},{"speaker":"Ed Graham","startTime":204.69,"endTime":208.41,"body":"manufacturing, because the"},{"speaker":"Ed Graham","startTime":204.69,"endTime":208.41,"body":"technology has grown up and"},{"speaker":"Ed Graham","startTime":208.41,"endTime":211.8,"body":"people are starting to recognize"},{"speaker":"Ed Graham","startTime":208.41,"endTime":211.8,"body":"that this is a viable solution"},{"speaker":"Ed Graham","startTime":211.8,"endTime":215.73,"body":"for true manufacturing, not just"},{"speaker":"Ed Graham","startTime":211.8,"endTime":215.73,"body":"prototyping, which kind of lends"},{"speaker":"Ed Graham","startTime":215.73,"endTime":217.08,"body":"us to why we're here today."},{"speaker":"Blaise Delfino","startTime":217.08,"endTime":219.27,"body":"Yeah,"},{"speaker":"Blaise Delfino","startTime":217.08,"endTime":219.27,"body":"absolutely. And and Ed, you"},{"speaker":"Blaise Delfino","startTime":219.27,"endTime":221.55,"body":"know, actually what you just"},{"speaker":"Blaise Delfino","startTime":219.27,"endTime":221.55,"body":"shared with our listeners right"},{"speaker":"Blaise Delfino","startTime":221.55,"endTime":226.17,"body":"now, I didn't know maybe 40% of"},{"speaker":"Blaise Delfino","startTime":221.55,"endTime":226.17,"body":"that. I've known both you and"},{"speaker":"Blaise Delfino","startTime":226.17,"endTime":230.07,"body":"Bob for going on well over four"},{"speaker":"Blaise Delfino","startTime":226.17,"endTime":230.07,"body":"and a half years. Bob, you"},{"speaker":"Blaise Delfino","startTime":230.07,"endTime":234.06,"body":"yourself are a serial"},{"speaker":"Blaise Delfino","startTime":230.07,"endTime":234.06,"body":"entrepreneur, you owned your own"},{"speaker":"Blaise Delfino","startTime":234.06,"endTime":237.87,"body":"manufacturing plant. Share with"},{"speaker":"Blaise Delfino","startTime":234.06,"endTime":237.87,"body":"us your experience in the"},{"speaker":"Blaise Delfino","startTime":237.9,"endTime":240.63,"body":"additive manufacturing industry,"},{"speaker":"Blaise Delfino","startTime":237.9,"endTime":240.63,"body":"because again, both of you have"},{"speaker":"Blaise Delfino","startTime":240.63,"endTime":243.54,"body":"extensive experience and quite"},{"speaker":"Blaise Delfino","startTime":240.63,"endTime":243.54,"body":"the story."},{"speaker":"Bob Holbrook","startTime":243.57,"endTime":245.94,"body":"Thank you. I did"},{"speaker":"Bob Holbrook","startTime":243.57,"endTime":245.94,"body":"own an injection molding company"},{"speaker":"Bob Holbrook","startTime":245.97,"endTime":249.51,"body":"in Lancaster, Pennsylvania. And"},{"speaker":"Bob Holbrook","startTime":245.97,"endTime":249.51,"body":"I come at this from a different"},{"speaker":"Bob Holbrook","startTime":249.51,"endTime":252.75,"body":"perspective in that production"},{"speaker":"Bob Holbrook","startTime":249.51,"endTime":252.75,"body":"was my prototyper. So I used"},{"speaker":"Bob Holbrook","startTime":252.75,"endTime":257.13,"body":"them starting in 1994. And they"},{"speaker":"Bob Holbrook","startTime":252.75,"endTime":257.13,"body":"helped me build a lot of concept"},{"speaker":"Bob Holbrook","startTime":257.13,"endTime":261.03,"body":"models and advanced quality"},{"speaker":"Bob Holbrook","startTime":257.13,"endTime":261.03,"body":"planning parts, so that I can"},{"speaker":"Bob Holbrook","startTime":261.03,"endTime":264.42,"body":"meet with the engineering groups"},{"speaker":"Bob Holbrook","startTime":261.03,"endTime":264.42,"body":"that were our customers. And we"},{"speaker":"Bob Holbrook","startTime":264.42,"endTime":267.87,"body":"build a fast friendship Ed and I"},{"speaker":"Bob Holbrook","startTime":264.42,"endTime":267.87,"body":"met in 96 when he first started"},{"speaker":"Bob Holbrook","startTime":267.9,"endTime":270.84,"body":"and since he was a polymer"},{"speaker":"Bob Holbrook","startTime":267.9,"endTime":270.84,"body":"engineer, it was a natural fit"},{"speaker":"Bob Holbrook","startTime":270.84,"endTime":274.29,"body":"to work with us in the injection"},{"speaker":"Bob Holbrook","startTime":270.84,"endTime":274.29,"body":"molding side. One thing led to"},{"speaker":"Bob Holbrook","startTime":274.29,"endTime":276.99,"body":"another we stayed friends over"},{"speaker":"Bob Holbrook","startTime":274.29,"endTime":276.99,"body":"the years and after the sale, my"},{"speaker":"Bob Holbrook","startTime":276.99,"endTime":281.49,"body":"company wound up working a deal"},{"speaker":"Bob Holbrook","startTime":276.99,"endTime":281.49,"body":"to work for ProtoCAM in my"},{"speaker":"Bob Holbrook","startTime":281.49,"endTime":283.35,"body":"twilight years as I approach"},{"speaker":"Bob Holbrook","startTime":281.49,"endTime":283.35,"body":"retirement."},{"speaker":"Blaise Delfino","startTime":283.35,"endTime":286.41,"body":"Wow, that's"},{"speaker":"Blaise Delfino","startTime":283.35,"endTime":286.41,"body":"incredible. So both of you and"},{"speaker":"Blaise Delfino","startTime":286.53,"endTime":291.9,"body":"with Ron, who is the CEO of"},{"speaker":"Blaise Delfino","startTime":286.53,"endTime":291.9,"body":"ProtoCAM combined well over"},{"speaker":"Blaise Delfino","startTime":291.93,"endTime":298.02,"body":"75-80 years of experience in the"},{"speaker":"Blaise Delfino","startTime":291.93,"endTime":298.02,"body":"additive manufacturing industry."},{"speaker":"Blaise Delfino","startTime":298.2,"endTime":302.46,"body":"Essentially that's who rapid"},{"speaker":"Blaise Delfino","startTime":298.2,"endTime":302.46,"body":"prototypers and individuals who"},{"speaker":"Blaise Delfino","startTime":302.46,"endTime":305.58,"body":"are in need of manufacturing"},{"speaker":"Blaise Delfino","startTime":302.46,"endTime":305.58,"body":"should really team up with. Your"},{"speaker":"Blaise Delfino","startTime":305.58,"endTime":309.87,"body":"experience is so in depth and"},{"speaker":"Blaise Delfino","startTime":305.58,"endTime":309.87,"body":"you all have as a company"},{"speaker":"Blaise Delfino","startTime":309.87,"endTime":314.43,"body":"accomplished so much and how did"},{"speaker":"Blaise Delfino","startTime":309.87,"endTime":314.43,"body":"we meet? Well Fader Plugs,"},{"speaker":"Blaise Delfino","startTime":314.46,"endTime":318.75,"body":"right? Fader Plugs are the"},{"speaker":"Blaise Delfino","startTime":314.46,"endTime":318.75,"body":"world's first custom adjustable"},{"speaker":"Blaise Delfino","startTime":318.81,"endTime":323.13,"body":"ear plug and ProtoCAM believed"},{"speaker":"Blaise Delfino","startTime":318.81,"endTime":323.13,"body":"in our company and said, you"},{"speaker":"Blaise Delfino","startTime":323.13,"endTime":326.01,"body":"know what, this is something we"},{"speaker":"Blaise Delfino","startTime":323.13,"endTime":326.01,"body":"can absolutely help you with and"},{"speaker":"Blaise Delfino","startTime":326.01,"endTime":329.85,"body":"we want to help you with. So"},{"speaker":"Blaise Delfino","startTime":326.01,"endTime":329.85,"body":"essentially you know, Ed, when"},{"speaker":"Blaise Delfino","startTime":329.85,"endTime":334.11,"body":"Fader Plugs came to your team"},{"speaker":"Blaise Delfino","startTime":329.85,"endTime":334.11,"body":"with the Fader Plug idea. What"},{"speaker":"Blaise Delfino","startTime":334.11,"endTime":336.9,"body":"were some of the initial"},{"speaker":"Blaise Delfino","startTime":334.11,"endTime":336.9,"body":"thoughts that you had? Like, was"},{"speaker":"Blaise Delfino","startTime":336.9,"endTime":340.95,"body":"there any apprehension because"},{"speaker":"Blaise Delfino","startTime":336.9,"endTime":340.95,"body":"this was a never been seen"},{"speaker":"Blaise Delfino","startTime":341.01,"endTime":344.82,"body":"before product, so a lot of"},{"speaker":"Blaise Delfino","startTime":341.01,"endTime":344.82,"body":"research and development had to"},{"speaker":"Blaise Delfino","startTime":344.82,"endTime":345.54,"body":"be conducted."},{"speaker":"Ed Graham","startTime":345.57,"endTime":348.45,"body":"Yeah, no, I mean, I"},{"speaker":"Ed Graham","startTime":345.57,"endTime":348.45,"body":"was extremely excited. The first"},{"speaker":"Ed Graham","startTime":348.45,"endTime":351.6,"body":"time that I met you, Blaise was"},{"speaker":"Ed Graham","startTime":348.45,"endTime":351.6,"body":"at the tech bridge. Yes."},{"speaker":"Ed Graham","startTime":351.6,"endTime":356.07,"body":"conference, and you were giving"},{"speaker":"Ed Graham","startTime":351.6,"endTime":356.07,"body":"a speech about fader plug. And"},{"speaker":"Ed Graham","startTime":356.07,"endTime":358.95,"body":"it was something that stuck with"},{"speaker":"Ed Graham","startTime":356.07,"endTime":358.95,"body":"me even to this day, because you"},{"speaker":"Ed Graham","startTime":358.95,"endTime":362.28,"body":"went through this exercise of"},{"speaker":"Ed Graham","startTime":358.95,"endTime":362.28,"body":"asking the audience, how many of"},{"speaker":"Ed Graham","startTime":362.28,"endTime":365.13,"body":"you go to the dentist, and I"},{"speaker":"Ed Graham","startTime":362.28,"endTime":365.13,"body":"don't know how many people were"},{"speaker":"Ed Graham","startTime":365.13,"endTime":368.1,"body":"in the room, let's just call it"},{"speaker":"Ed Graham","startTime":365.13,"endTime":368.1,"body":"100 people and the hands go up."},{"speaker":"Ed Graham","startTime":368.13,"endTime":371.4,"body":"And how many people go get your"},{"speaker":"Ed Graham","startTime":368.13,"endTime":371.4,"body":"eyesight checked, and the hands"},{"speaker":"Ed Graham","startTime":371.4,"endTime":373.92,"body":"go up, and how many people get"},{"speaker":"Ed Graham","startTime":371.4,"endTime":373.92,"body":"physical and the hands go up,"},{"speaker":"Ed Graham","startTime":373.92,"endTime":376.62,"body":"and how many people get their"},{"speaker":"Ed Graham","startTime":373.92,"endTime":376.62,"body":"hearing checked? And there was"},{"speaker":"Ed Graham","startTime":376.62,"endTime":379.2,"body":"probably literally maybe three"},{"speaker":"Ed Graham","startTime":376.62,"endTime":379.2,"body":"people!"},{"speaker":"Blaise Delfino","startTime":379.23,"endTime":379.59,"body":"Yeah."},{"speaker":"Ed Graham","startTime":379.98,"endTime":382.68,"body":"And yeah, and I was"},{"speaker":"Ed Graham","startTime":379.98,"endTime":382.68,"body":"just like, wow, this is pretty"},{"speaker":"Ed Graham","startTime":382.68,"endTime":385.83,"body":"interesting. Like, this is"},{"speaker":"Ed Graham","startTime":382.68,"endTime":385.83,"body":"really something that there's"},{"speaker":"Ed Graham","startTime":385.83,"endTime":389.67,"body":"need for this and something"},{"speaker":"Ed Graham","startTime":385.83,"endTime":389.67,"body":"that, you know, I was excited"},{"speaker":"Ed Graham","startTime":389.67,"endTime":393.24,"body":"about right away instantly. And"},{"speaker":"Ed Graham","startTime":389.67,"endTime":393.24,"body":"so it was like, you know, right"},{"speaker":"Ed Graham","startTime":393.24,"endTime":395.82,"body":"after that I was like, hey, come"},{"speaker":"Ed Graham","startTime":393.24,"endTime":395.82,"body":"over introduce myself. Hey,"},{"speaker":"Ed Graham","startTime":395.82,"endTime":398.37,"body":"Blaise, you know, what are you"},{"speaker":"Ed Graham","startTime":395.82,"endTime":398.37,"body":"working on? How can we help you"},{"speaker":"Ed Graham","startTime":398.4,"endTime":401.04,"body":"so on and so forth? You know,"},{"speaker":"Ed Graham","startTime":398.4,"endTime":401.04,"body":"that was it. That was the start"},{"speaker":"Ed Graham","startTime":401.04,"endTime":403.29,"body":"of it, and we've been full blast"},{"speaker":"Ed Graham","startTime":401.04,"endTime":403.29,"body":"ever since."},{"speaker":"Blaise Delfino","startTime":403.35,"endTime":405.45,"body":"And it's been"},{"speaker":"Blaise Delfino","startTime":403.35,"endTime":405.45,"body":"quite the journey. Bob, what was"},{"speaker":"Blaise Delfino","startTime":405.45,"endTime":408.09,"body":"your initial reaction when we"},{"speaker":"Blaise Delfino","startTime":405.45,"endTime":408.09,"body":"came up with the Fader Plug"},{"speaker":"Blaise Delfino","startTime":408.09,"endTime":408.51,"body":"idea?"},{"speaker":"Bob Holbrook","startTime":408.57,"endTime":410.28,"body":"Well, mine's a"},{"speaker":"Bob Holbrook","startTime":408.57,"endTime":410.28,"body":"little bit different. I said to"},{"speaker":"Bob Holbrook","startTime":410.28,"endTime":413.34,"body":"Ed, can we really help these"},{"speaker":"Bob Holbrook","startTime":410.28,"endTime":413.34,"body":"guys, because I was concerned"},{"speaker":"Bob Holbrook","startTime":413.34,"endTime":417.24,"body":"about the feature size, the fine"},{"speaker":"Bob Holbrook","startTime":413.34,"endTime":417.24,"body":"parts of the Fader Plug in also"},{"speaker":"Bob Holbrook","startTime":417.24,"endTime":421.41,"body":"the biocompatibility. So we were"},{"speaker":"Bob Holbrook","startTime":417.24,"endTime":421.41,"body":"able to mitigate those and move"},{"speaker":"Bob Holbrook","startTime":421.41,"endTime":423.72,"body":"forward, so that was really my"},{"speaker":"Bob Holbrook","startTime":421.41,"endTime":423.72,"body":"initial concern."},{"speaker":"Blaise Delfino","startTime":423.81,"endTime":426.96,"body":"And because the"},{"speaker":"Blaise Delfino","startTime":423.81,"endTime":426.96,"body":"Fader Plug is the world's first"},{"speaker":"Blaise Delfino","startTime":426.96,"endTime":432.12,"body":"adjustable mechanical ear plug,"},{"speaker":"Blaise Delfino","startTime":426.96,"endTime":432.12,"body":"the filter itself needs to fit"},{"speaker":"Blaise Delfino","startTime":432.12,"endTime":435.87,"body":"into the human ear canal, which"},{"speaker":"Blaise Delfino","startTime":432.12,"endTime":435.87,"body":"doesn't have much real estate to"},{"speaker":"Blaise Delfino","startTime":435.87,"endTime":438.6,"body":"begin with. Ed, share with our"},{"speaker":"Blaise Delfino","startTime":435.87,"endTime":438.6,"body":"listeners, the different"},{"speaker":"Blaise Delfino","startTime":438.63,"endTime":442.56,"body":"iterations and pivots that you"},{"speaker":"Blaise Delfino","startTime":438.63,"endTime":442.56,"body":"made as a company, and we've"},{"speaker":"Blaise Delfino","startTime":442.56,"endTime":446.16,"body":"made as a team to really get us"},{"speaker":"Blaise Delfino","startTime":442.56,"endTime":446.16,"body":"to the point where we're at"},{"speaker":"Blaise Delfino","startTime":446.16,"endTime":446.55,"body":"today."},{"speaker":"Ed Graham","startTime":446.58,"endTime":449.04,"body":"Yeah, so the filter"},{"speaker":"Ed Graham","startTime":446.58,"endTime":449.04,"body":"was the start of our"},{"speaker":"Ed Graham","startTime":449.04,"endTime":451.62,"body":"relationship, right, we were"},{"speaker":"Ed Graham","startTime":449.04,"endTime":451.62,"body":"just working on the filter"},{"speaker":"Ed Graham","startTime":451.62,"endTime":455.01,"body":"components, we went through some"},{"speaker":"Ed Graham","startTime":451.62,"endTime":455.01,"body":"design iterations with you, you"},{"speaker":"Ed Graham","startTime":455.01,"endTime":457.53,"body":"know, on the acoustic side of"},{"speaker":"Ed Graham","startTime":455.01,"endTime":457.53,"body":"it, and making sure the design"},{"speaker":"Ed Graham","startTime":457.53,"endTime":461.64,"body":"was there, we went through, and"},{"speaker":"Ed Graham","startTime":457.53,"endTime":461.64,"body":"we did the injection mold tool,"},{"speaker":"Ed Graham","startTime":461.67,"endTime":464.13,"body":"and then we got some more"},{"speaker":"Ed Graham","startTime":461.67,"endTime":464.13,"body":"feedback that things needed to"},{"speaker":"Ed Graham","startTime":464.13,"endTime":467.88,"body":"be adjusted and changed. And"},{"speaker":"Ed Graham","startTime":464.13,"endTime":467.88,"body":"what we were discovering was"},{"speaker":"Ed Graham","startTime":467.91,"endTime":471.09,"body":"something that wasn't developed"},{"speaker":"Ed Graham","startTime":467.91,"endTime":471.09,"body":"before. So so we're working"},{"speaker":"Ed Graham","startTime":471.09,"endTime":474.06,"body":"together again, this is an"},{"speaker":"Ed Graham","startTime":471.09,"endTime":474.06,"body":"industry that I had no"},{"speaker":"Ed Graham","startTime":474.06,"endTime":477.57,"body":"experience with, don't know"},{"speaker":"Ed Graham","startTime":474.06,"endTime":477.57,"body":"anything about audiology and"},{"speaker":"Ed Graham","startTime":477.57,"endTime":481.62,"body":"what makes something good or not"},{"speaker":"Ed Graham","startTime":477.57,"endTime":481.62,"body":"good. So a lot of learning has"},{"speaker":"Ed Graham","startTime":481.62,"endTime":485.82,"body":"happened for us, it's been a"},{"speaker":"Ed Graham","startTime":481.62,"endTime":485.82,"body":"really cool journey to see where"},{"speaker":"Ed Graham","startTime":485.82,"endTime":489.78,"body":"the filter itself has progressed"},{"speaker":"Ed Graham","startTime":485.82,"endTime":489.78,"body":"to from the start, because it's"},{"speaker":"Ed Graham","startTime":489.78,"endTime":492.72,"body":"completely changed. You know, we"},{"speaker":"Ed Graham","startTime":489.78,"endTime":492.72,"body":"went through design one, design"},{"speaker":"Ed Graham","startTime":492.72,"endTime":496.11,"body":"one modified it changed it"},{"speaker":"Ed Graham","startTime":492.72,"endTime":496.11,"body":"smaller, bigger. Now we're up"},{"speaker":"Ed Graham","startTime":496.11,"endTime":498.87,"body":"to, you know, our last iteration"},{"speaker":"Ed Graham","startTime":496.11,"endTime":498.87,"body":"where we just increased it"},{"speaker":"Ed Graham","startTime":498.87,"endTime":500.4,"body":"again, for some more"},{"speaker":"Blaise Delfino","startTime":500.43,"endTime":501.18,"body":"Attenuation."},{"speaker":"Ed Graham","startTime":501.21,"endTime":501.93,"body":"Exactly."},{"speaker":"Blaise Delfino","startTime":501.96,"endTime":504.39,"body":"You know, it"},{"speaker":"Blaise Delfino","startTime":501.96,"endTime":504.39,"body":"brings me back and I love the"},{"speaker":"Blaise Delfino","startTime":504.39,"endTime":506.82,"body":"fact that we're recording this"},{"speaker":"Blaise Delfino","startTime":504.39,"endTime":506.82,"body":"episode, because it really does"},{"speaker":"Blaise Delfino","startTime":506.82,"endTime":510.09,"body":"bring me back to when we started"},{"speaker":"Blaise Delfino","startTime":506.82,"endTime":510.09,"body":"this journey, and how far we've"},{"speaker":"Blaise Delfino","startTime":510.09,"endTime":514.23,"body":"come. And I'll never forget when"},{"speaker":"Blaise Delfino","startTime":510.09,"endTime":514.23,"body":"we had three different design"},{"speaker":"Blaise Delfino","startTime":514.23,"endTime":518.1,"body":"iterations, and then it was"},{"speaker":"Blaise Delfino","startTime":514.23,"endTime":518.1,"body":"recommended, we decrease the"},{"speaker":"Blaise Delfino","startTime":518.1,"endTime":521.34,"body":"overall size of the Fader Plug"},{"speaker":"Blaise Delfino","startTime":518.1,"endTime":521.34,"body":"filter that controls how much"},{"speaker":"Blaise Delfino","startTime":521.34,"endTime":524.94,"body":"noise enters your ear, and we"},{"speaker":"Blaise Delfino","startTime":521.34,"endTime":524.94,"body":"actually decrease that size by"},{"speaker":"Blaise Delfino","startTime":524.94,"endTime":530.31,"body":"67%. I mean, we did it, but it"},{"speaker":"Blaise Delfino","startTime":524.94,"endTime":530.31,"body":"didn't function correctly, and"},{"speaker":"Blaise Delfino","startTime":530.34,"endTime":534.15,"body":"of course, we purchased a micro"},{"speaker":"Blaise Delfino","startTime":530.34,"endTime":534.15,"body":"injection mold. Ed, can you"},{"speaker":"Blaise Delfino","startTime":534.15,"endTime":537.42,"body":"explain to our listeners, what"},{"speaker":"Blaise Delfino","startTime":534.15,"endTime":537.42,"body":"the difference is briefly"},{"speaker":"Blaise Delfino","startTime":537.42,"endTime":542.31,"body":"between a micro injection mold"},{"speaker":"Blaise Delfino","startTime":537.42,"endTime":542.31,"body":"and a 3D printer? Because of"},{"speaker":"Blaise Delfino","startTime":542.31,"endTime":544.8,"body":"course, our parts are 3D"},{"speaker":"Blaise Delfino","startTime":542.31,"endTime":544.8,"body":"printed."},{"speaker":"Ed Graham","startTime":544.86,"endTime":547.95,"body":"Yeah. So the"},{"speaker":"Ed Graham","startTime":544.86,"endTime":547.95,"body":"difference is, is that the 3D"},{"speaker":"Ed Graham","startTime":547.95,"endTime":552.36,"body":"printing was really used as a"},{"speaker":"Ed Graham","startTime":547.95,"endTime":552.36,"body":"tool to prototype the filters."},{"speaker":"Ed Graham","startTime":552.42,"endTime":556.59,"body":"And we initially were not"},{"speaker":"Ed Graham","startTime":552.42,"endTime":556.59,"body":"thinking that this would be the"},{"speaker":"Ed Graham","startTime":556.59,"endTime":560.22,"body":"way we're going to ultimately"},{"speaker":"Ed Graham","startTime":556.59,"endTime":560.22,"body":"manufacture them. We thought"},{"speaker":"Ed Graham","startTime":560.22,"endTime":563.04,"body":"this is just the first stage,"},{"speaker":"Ed Graham","startTime":560.22,"endTime":563.04,"body":"it's for the prototyping, the"},{"speaker":"Ed Graham","startTime":563.04,"endTime":565.98,"body":"development and then when we"},{"speaker":"Ed Graham","startTime":563.04,"endTime":565.98,"body":"felt that that was far enough"},{"speaker":"Ed Graham","startTime":565.98,"endTime":568.68,"body":"along, we were going to move"},{"speaker":"Ed Graham","startTime":565.98,"endTime":568.68,"body":"over to injection molding them"},{"speaker":"Ed Graham","startTime":568.68,"endTime":571.98,"body":"because of the detail the size,"},{"speaker":"Ed Graham","startTime":568.68,"endTime":571.98,"body":"the accuracy that needed to be"},{"speaker":"Ed Graham","startTime":571.98,"endTime":577.08,"body":"there. So with our industry,"},{"speaker":"Ed Graham","startTime":571.98,"endTime":577.08,"body":"it's actually progressed. It's"},{"speaker":"Ed Graham","startTime":577.08,"endTime":580.5,"body":"progressing so fast that at the"},{"speaker":"Ed Graham","startTime":577.08,"endTime":580.5,"body":"time that we started this"},{"speaker":"Ed Graham","startTime":580.5,"endTime":583.56,"body":"journey with Fader, the"},{"speaker":"Ed Graham","startTime":580.5,"endTime":583.56,"body":"technology that we're using now"},{"speaker":"Ed Graham","startTime":583.59,"endTime":584.64,"body":"didn't exist."},{"speaker":"Blaise Delfino","startTime":584.67,"endTime":585.0,"body":"Wow"},{"speaker":"Ed Graham","startTime":585.06,"endTime":588.6,"body":"It didn't exist,"},{"speaker":"Ed Graham","startTime":585.06,"endTime":588.6,"body":"literally. And so as we've gone"},{"speaker":"Ed Graham","startTime":588.6,"endTime":591.69,"body":"through this experience, and"},{"speaker":"Ed Graham","startTime":588.6,"endTime":591.69,"body":"went through the molding, we've"},{"speaker":"Ed Graham","startTime":591.72,"endTime":595.38,"body":"acquired a new technology, the"},{"speaker":"Ed Graham","startTime":591.72,"endTime":595.38,"body":"DLS, digital light synthesis"},{"speaker":"Ed Graham","startTime":595.38,"endTime":598.62,"body":"technology from carbon, so we"},{"speaker":"Ed Graham","startTime":595.38,"endTime":598.62,"body":"brought that on board and"},{"speaker":"Ed Graham","startTime":598.62,"endTime":602.31,"body":"discovered that this is a"},{"speaker":"Ed Graham","startTime":598.62,"endTime":602.31,"body":"manufacturing process. This is a"},{"speaker":"Ed Graham","startTime":602.31,"endTime":606.57,"body":"means of manufacturing and let's"},{"speaker":"Ed Graham","startTime":602.31,"endTime":606.57,"body":"take a look at this. Let's take"},{"speaker":"Ed Graham","startTime":606.57,"endTime":609.96,"body":"a look at can we actually do"},{"speaker":"Ed Graham","startTime":606.57,"endTime":609.96,"body":"this? Can we manufacture these"},{"speaker":"Ed Graham","startTime":609.99,"endTime":613.86,"body":"with this technology? We print"},{"speaker":"Ed Graham","startTime":609.99,"endTime":613.86,"body":"some parts, we tested them."},{"speaker":"Ed Graham","startTime":614.16,"endTime":617.4,"body":"Blaise, you always do everything"},{"speaker":"Ed Graham","startTime":614.16,"endTime":617.4,"body":"through data driven results,"},{"speaker":"Ed Graham","startTime":617.4,"endTime":619.5,"body":"which is always key for this."},{"speaker":"Blaise Delfino","startTime":619.53,"endTime":620.52,"body":"Thank you, we've"},{"speaker":"Blaise Delfino","startTime":619.53,"endTime":620.52,"body":"learned."},{"speaker":"Ed Graham","startTime":620.73,"endTime":623.52,"body":"Yeah, this is this is"},{"speaker":"Ed Graham","startTime":620.73,"endTime":623.52,"body":"not a it sounds better. It's"},{"speaker":"Ed Graham","startTime":623.52,"endTime":627.57,"body":"data driven analytics that got"},{"speaker":"Ed Graham","startTime":623.52,"endTime":627.57,"body":"us to where we are, and we"},{"speaker":"Ed Graham","startTime":627.57,"endTime":631.59,"body":"discovered that the materials"},{"speaker":"Ed Graham","startTime":627.57,"endTime":631.59,"body":"are capable of getting the"},{"speaker":"Ed Graham","startTime":631.59,"endTime":634.89,"body":"detail that's needed. Because to"},{"speaker":"Ed Graham","startTime":631.59,"endTime":634.89,"body":"the listeners who can't see one"},{"speaker":"Ed Graham","startTime":634.89,"endTime":638.61,"body":"of the insides of these filters,"},{"speaker":"Ed Graham","startTime":634.89,"endTime":638.61,"body":"there's some really detailed,"},{"speaker":"Ed Graham","startTime":638.61,"endTime":643.32,"body":"small geometry extremely small,"},{"speaker":"Ed Graham","startTime":638.61,"endTime":643.32,"body":"tiny geometry that personally I"},{"speaker":"Ed Graham","startTime":643.32,"endTime":646.98,"body":"need an eye loop to see. Now,"},{"speaker":"Ed Graham","startTime":643.32,"endTime":646.98,"body":"when I started in ProtoCAM in"},{"speaker":"Ed Graham","startTime":646.98,"endTime":650.76,"body":"1996, I may not have needed"},{"speaker":"Ed Graham","startTime":646.98,"endTime":650.76,"body":"that, but today, I need it. So"},{"speaker":"Ed Graham","startTime":650.76,"endTime":653.97,"body":"there's some really fine,"},{"speaker":"Ed Graham","startTime":650.76,"endTime":653.97,"body":"extremely fine details inside of"},{"speaker":"Ed Graham","startTime":653.97,"endTime":656.31,"body":"these things that make them"},{"speaker":"Ed Graham","startTime":653.97,"endTime":656.31,"body":"function the way they need to"},{"speaker":"Ed Graham","startTime":656.31,"endTime":660.39,"body":"properly. Yeah, the technology"},{"speaker":"Ed Graham","startTime":656.31,"endTime":660.39,"body":"has come, and here we are, we're"},{"speaker":"Ed Graham","startTime":660.39,"endTime":664.8,"body":"going to manufacture these with"},{"speaker":"Ed Graham","startTime":660.39,"endTime":664.8,"body":"additive manufacturing, and it's"},{"speaker":"Ed Graham","startTime":664.8,"endTime":665.49,"body":"really exciting."},{"speaker":"Blaise Delfino","startTime":665.52,"endTime":668.28,"body":"It's exciting,"},{"speaker":"Blaise Delfino","startTime":665.52,"endTime":668.28,"body":"and what does that mean, with"},{"speaker":"Blaise Delfino","startTime":668.28,"endTime":672.9,"body":"regard to the turnaround time?"},{"speaker":"Blaise Delfino","startTime":668.28,"endTime":672.9,"body":"Bob, we have a lot of hearing"},{"speaker":"Blaise Delfino","startTime":672.9,"endTime":676.05,"body":"healthcare professionals around"},{"speaker":"Blaise Delfino","startTime":672.9,"endTime":676.05,"body":"the country and also"},{"speaker":"Blaise Delfino","startTime":676.05,"endTime":680.43,"body":"internationally, the UK who are"},{"speaker":"Blaise Delfino","startTime":676.05,"endTime":680.43,"body":"interested in fitting their"},{"speaker":"Blaise Delfino","startTime":680.43,"endTime":685.44,"body":"patients with Fader Plugs, and"},{"speaker":"Blaise Delfino","startTime":680.43,"endTime":685.44,"body":"what can they expect with regard"},{"speaker":"Blaise Delfino","startTime":685.44,"endTime":686.73,"body":"to a turnaround time?"},{"speaker":"Bob Holbrook","startTime":686.85,"endTime":689.25,"body":"I would say rapid"},{"speaker":"Bob Holbrook","startTime":686.85,"endTime":689.25,"body":"turnaround, definitely within a"},{"speaker":"Bob Holbrook","startTime":689.25,"endTime":693.24,"body":"couple of days for us to be able"},{"speaker":"Bob Holbrook","startTime":689.25,"endTime":693.24,"body":"to make the impression, to do"},{"speaker":"Bob Holbrook","startTime":693.24,"endTime":695.73,"body":"the scan, and to make the parts."},{"speaker":"Blaise Delfino","startTime":695.79,"endTime":699.33,"body":"It's incredible."},{"speaker":"Blaise Delfino","startTime":695.79,"endTime":699.33,"body":"Because time is so important"},{"speaker":"Blaise Delfino","startTime":699.33,"endTime":702.51,"body":"today, and we want to get our"},{"speaker":"Blaise Delfino","startTime":699.33,"endTime":702.51,"body":"patients into the Fader Plug as"},{"speaker":"Blaise Delfino","startTime":702.51,"endTime":706.5,"body":"quickly as possible to"},{"speaker":"Blaise Delfino","startTime":702.51,"endTime":706.5,"body":"experience what our product does"},{"speaker":"Blaise Delfino","startTime":706.5,"endTime":709.74,"body":"and how it can help them. Now"},{"speaker":"Blaise Delfino","startTime":706.5,"endTime":709.74,"body":"who is the Fader Plug for? It's"},{"speaker":"Blaise Delfino","startTime":709.74,"endTime":714.63,"body":"for individuals who are working"},{"speaker":"Blaise Delfino","startTime":709.74,"endTime":714.63,"body":"construction, musicians, really"},{"speaker":"Blaise Delfino","startTime":714.63,"endTime":717.48,"body":"anyone around noxious noise,"},{"speaker":"Blaise Delfino","startTime":714.63,"endTime":717.48,"body":"patients who present with"},{"speaker":"Blaise Delfino","startTime":717.48,"endTime":721.8,"body":"hyperacusis or misophonia. And"},{"speaker":"Blaise Delfino","startTime":717.48,"endTime":721.8,"body":"I'm so excited to share this"},{"speaker":"Blaise Delfino","startTime":721.8,"endTime":725.55,"body":"with our listeners that recently"},{"speaker":"Blaise Delfino","startTime":721.8,"endTime":725.55,"body":"ProtoCAM and Fader Plugs got"},{"speaker":"Blaise Delfino","startTime":725.55,"endTime":730.11,"body":"together to discuss how we can"},{"speaker":"Blaise Delfino","startTime":725.55,"endTime":730.11,"body":"expand our production"},{"speaker":"Blaise Delfino","startTime":730.14,"endTime":734.28,"body":"partnership, and this resulted"},{"speaker":"Blaise Delfino","startTime":730.14,"endTime":734.28,"body":"in ProtoCAM and Fader Plugs,"},{"speaker":"Blaise Delfino","startTime":734.31,"endTime":739.95,"body":"introducing the first earmold"},{"speaker":"Blaise Delfino","startTime":734.31,"endTime":739.95,"body":"lab, ever, to exist in the"},{"speaker":"Blaise Delfino","startTime":739.95,"endTime":743.79,"body":"Lehigh Valley. Ed, what does"},{"speaker":"Blaise Delfino","startTime":739.95,"endTime":743.79,"body":"this mean for ProtoCAM, and what"},{"speaker":"Blaise Delfino","startTime":743.79,"endTime":746.7,"body":"are you most excited about this"},{"speaker":"Blaise Delfino","startTime":743.79,"endTime":746.7,"body":"new production capability?"},{"speaker":"Blaise Delfino","startTime":746.73,"endTime":748.29,"body":"Because this is groundbreaking"},{"speaker":"Blaise Delfino","startTime":746.73,"endTime":748.29,"body":"stuff."},{"speaker":"Ed Graham","startTime":748.32,"endTime":751.5,"body":"Yeah, it is, and it's"},{"speaker":"Ed Graham","startTime":748.32,"endTime":751.5,"body":"really one of a kind and it's"},{"speaker":"Ed Graham","startTime":751.5,"endTime":755.34,"body":"something that as a company,"},{"speaker":"Ed Graham","startTime":751.5,"endTime":755.34,"body":"ProtoCAm, Ron Belknap, the CEO"},{"speaker":"Ed Graham","startTime":755.34,"endTime":759.21,"body":"has always wanted to manufacture"},{"speaker":"Ed Graham","startTime":755.34,"endTime":759.21,"body":"a product, something that we've"},{"speaker":"Ed Graham","startTime":759.24,"endTime":763.17,"body":"helped bring along from start to"},{"speaker":"Ed Graham","startTime":759.24,"endTime":763.17,"body":"finish and do true and"},{"speaker":"Ed Graham","startTime":763.17,"endTime":767.25,"body":"manufacturing. And this journey"},{"speaker":"Ed Graham","startTime":763.17,"endTime":767.25,"body":"has brought us to that. And you"},{"speaker":"Ed Graham","startTime":767.25,"endTime":770.61,"body":"know, along the way, we talked"},{"speaker":"Ed Graham","startTime":767.25,"endTime":770.61,"body":"about the filter, but what we"},{"speaker":"Ed Graham","startTime":770.61,"endTime":775.26,"body":"discovered through working with"},{"speaker":"Ed Graham","startTime":770.61,"endTime":775.26,"body":"you more was that, hey, maybe we"},{"speaker":"Ed Graham","startTime":775.26,"endTime":779.88,"body":"can start working on the actual"},{"speaker":"Ed Graham","startTime":775.26,"endTime":779.88,"body":"ear mold itself, and the"},{"speaker":"Ed Graham","startTime":779.88,"endTime":783.18,"body":"silicone portion of that. So we"},{"speaker":"Ed Graham","startTime":779.88,"endTime":783.18,"body":"started the journey with just a"},{"speaker":"Ed Graham","startTime":783.18,"endTime":786.27,"body":"filter, and now we're starting"},{"speaker":"Ed Graham","startTime":783.18,"endTime":786.27,"body":"to say, hey, well, maybe"},{"speaker":"Ed Graham","startTime":786.27,"endTime":789.96,"body":"ProtoCAM can help with more"},{"speaker":"Ed Graham","startTime":786.27,"endTime":789.96,"body":"things here. And that's when we"},{"speaker":"Ed Graham","startTime":789.99,"endTime":794.37,"body":"decided to go with the lab and"},{"speaker":"Ed Graham","startTime":789.99,"endTime":794.37,"body":"Blaise was so generous to come"},{"speaker":"Ed Graham","startTime":794.37,"endTime":797.91,"body":"over and actually perform the"},{"speaker":"Ed Graham","startTime":794.37,"endTime":797.91,"body":"ear molds on myself and Ron"},{"speaker":"Ed Graham","startTime":797.91,"endTime":801.33,"body":"Belknap, the CEO, and some of"},{"speaker":"Ed Graham","startTime":797.91,"endTime":801.33,"body":"the other people, and we took"},{"speaker":"Ed Graham","startTime":801.33,"endTime":805.86,"body":"them and we have a scanner. So"},{"speaker":"Ed Graham","startTime":801.33,"endTime":805.86,"body":"we scan them and started to"},{"speaker":"Ed Graham","startTime":805.86,"endTime":809.64,"body":"create the digital CAD file. So"},{"speaker":"Ed Graham","startTime":805.86,"endTime":809.64,"body":"now it's a digital process. It's"},{"speaker":"Ed Graham","startTime":809.64,"endTime":814.26,"body":"a digital workflow, and this is"},{"speaker":"Ed Graham","startTime":809.64,"endTime":814.26,"body":"completely customizable. So this"},{"speaker":"Ed Graham","startTime":814.26,"endTime":818.16,"body":"isn't a off the shelf. This is"},{"speaker":"Ed Graham","startTime":814.26,"endTime":818.16,"body":"for you, and that's where you"},{"speaker":"Ed Graham","startTime":818.16,"endTime":822.57,"body":"guys come in, and we take that"},{"speaker":"Ed Graham","startTime":818.16,"endTime":822.57,"body":"data, put it into the system,"},{"speaker":"Ed Graham","startTime":822.57,"endTime":826.68,"body":"scan it in, fit it in CAD, fit"},{"speaker":"Ed Graham","startTime":822.57,"endTime":826.68,"body":"the filters into it, and produce"},{"speaker":"Ed Graham","startTime":826.68,"endTime":829.68,"body":"the entire process through"},{"speaker":"Ed Graham","startTime":826.68,"endTime":829.68,"body":"additive manufacturing, 3D"},{"speaker":"Ed Graham","startTime":829.68,"endTime":829.98,"body":"printing."},{"speaker":"Blaise Delfino","startTime":830.19,"endTime":832.65,"body":"And what's so"},{"speaker":"Blaise Delfino","startTime":830.19,"endTime":832.65,"body":"incredible about ProtoCAM is"},{"speaker":"Blaise Delfino","startTime":832.68,"endTime":836.4,"body":"number one your thought leaders"},{"speaker":"Blaise Delfino","startTime":832.68,"endTime":836.4,"body":"in the industry. But when we go"},{"speaker":"Blaise Delfino","startTime":836.4,"endTime":840.09,"body":"back to that making data driven"},{"speaker":"Blaise Delfino","startTime":836.4,"endTime":840.09,"body":"decisions, and as a younger"},{"speaker":"Blaise Delfino","startTime":840.09,"endTime":843.39,"body":"entrepreneur, that's something"},{"speaker":"Blaise Delfino","startTime":840.09,"endTime":843.39,"body":"that we had to learn as a team."},{"speaker":"Blaise Delfino","startTime":843.57,"endTime":846.54,"body":"And by the grace of God, thank"},{"speaker":"Blaise Delfino","startTime":843.57,"endTime":846.54,"body":"you for your mentorship because"},{"speaker":"Blaise Delfino","startTime":846.54,"endTime":850.17,"body":"you've absolutely continued to"},{"speaker":"Blaise Delfino","startTime":846.54,"endTime":850.17,"body":"say data driven, data driven,"},{"speaker":"Blaise Delfino","startTime":850.17,"endTime":854.01,"body":"data driven, and we have minimum"},{"speaker":"Blaise Delfino","startTime":850.17,"endTime":854.01,"body":"viable products and we've tested"},{"speaker":"Blaise Delfino","startTime":854.04,"endTime":859.17,"body":"the Fader Plugs that ProtoCAM"},{"speaker":"Blaise Delfino","startTime":854.04,"endTime":859.17,"body":"has manufactured. Bob, you've"},{"speaker":"Blaise Delfino","startTime":859.17,"endTime":861.96,"body":"been in the manufacturing"},{"speaker":"Blaise Delfino","startTime":859.17,"endTime":861.96,"body":"industry throughout your entire"},{"speaker":"Blaise Delfino","startTime":861.96,"endTime":865.77,"body":"career. You even owned your own"},{"speaker":"Blaise Delfino","startTime":861.96,"endTime":865.77,"body":"manufacturing plant. What are"},{"speaker":"Blaise Delfino","startTime":865.77,"endTime":868.29,"body":"you most excited about with this"},{"speaker":"Blaise Delfino","startTime":865.77,"endTime":868.29,"body":"new venture with the ear mold"},{"speaker":"Blaise Delfino","startTime":868.29,"endTime":868.59,"body":"lab?"},{"speaker":"Bob Holbrook","startTime":868.68,"endTime":871.29,"body":"Well, for me,"},{"speaker":"Bob Holbrook","startTime":868.68,"endTime":871.29,"body":"certainly the contribution to"},{"speaker":"Bob Holbrook","startTime":871.29,"endTime":875.28,"body":"the wellness of everybody and"},{"speaker":"Bob Holbrook","startTime":871.29,"endTime":875.28,"body":"just the fact that everything"},{"speaker":"Bob Holbrook","startTime":875.28,"endTime":878.91,"body":"was invented and manufactured"},{"speaker":"Bob Holbrook","startTime":875.28,"endTime":878.91,"body":"here in the Lehigh Valley. I'm"},{"speaker":"Bob Holbrook","startTime":878.91,"endTime":879.54,"body":"so proud."},{"speaker":"Blaise Delfino","startTime":879.75,"endTime":884.13,"body":"Absolutely and"},{"speaker":"Blaise Delfino","startTime":879.75,"endTime":884.13,"body":"100% made in the United States"},{"speaker":"Blaise Delfino","startTime":884.13,"endTime":888.12,"body":"of America. That is so awesome,"},{"speaker":"Blaise Delfino","startTime":884.13,"endTime":888.12,"body":"and we're so excited to help so"},{"speaker":"Blaise Delfino","startTime":888.12,"endTime":891.51,"body":"many patients, whether they"},{"speaker":"Blaise Delfino","startTime":888.12,"endTime":891.51,"body":"present with hyperacusis or"},{"speaker":"Blaise Delfino","startTime":891.51,"endTime":894.81,"body":"whether they're weekend warriors"},{"speaker":"Blaise Delfino","startTime":891.51,"endTime":894.81,"body":"using a chainsaw or the lawn"},{"speaker":"Blaise Delfino","startTime":894.81,"endTime":899.55,"body":"mower, that's so exciting. Ed,"},{"speaker":"Blaise Delfino","startTime":894.81,"endTime":899.55,"body":"what makes ProtoCAM stand out as"},{"speaker":"Blaise Delfino","startTime":899.55,"endTime":902.64,"body":"compared to other additive"},{"speaker":"Blaise Delfino","startTime":899.55,"endTime":902.64,"body":"manufacturing companies in the"},{"speaker":"Blaise Delfino","startTime":902.64,"endTime":903.24,"body":"industry?"},{"speaker":"Ed Graham","startTime":903.42,"endTime":907.2,"body":"You've experienced a"},{"speaker":"Ed Graham","startTime":903.42,"endTime":907.2,"body":"journey with us, and part of"},{"speaker":"Ed Graham","startTime":907.2,"endTime":911.04,"body":"what does make us stand out is"},{"speaker":"Ed Graham","startTime":907.2,"endTime":911.04,"body":"our attention to our customers,"},{"speaker":"Ed Graham","startTime":911.04,"endTime":914.37,"body":"our customer service, our"},{"speaker":"Ed Graham","startTime":911.04,"endTime":914.37,"body":"support, our willingness to go"},{"speaker":"Ed Graham","startTime":914.37,"endTime":918.66,"body":"the extra mile, our willingness"},{"speaker":"Ed Graham","startTime":914.37,"endTime":918.66,"body":"to try to discover more ways in"},{"speaker":"Ed Graham","startTime":918.66,"endTime":921.69,"body":"how we can help you how we can"},{"speaker":"Ed Graham","startTime":918.66,"endTime":921.69,"body":"better your product, how we can"},{"speaker":"Ed Graham","startTime":921.69,"endTime":925.17,"body":"make you successful. And we"},{"speaker":"Ed Graham","startTime":921.69,"endTime":925.17,"body":"really do put a lot of effort"},{"speaker":"Ed Graham","startTime":925.17,"endTime":927.93,"body":"into that, in my opinion, we go"},{"speaker":"Ed Graham","startTime":925.17,"endTime":927.93,"body":"above and beyond"},{"speaker":"Blaise Delfino","startTime":927.99,"endTime":928.44,"body":"You do!"},{"speaker":"Ed Graham","startTime":928.47,"endTime":931.68,"body":"What any of our"},{"speaker":"Ed Graham","startTime":928.47,"endTime":931.68,"body":"competitors would do. And having"},{"speaker":"Ed Graham","startTime":931.68,"endTime":934.98,"body":"Bob on board, it's been an"},{"speaker":"Ed Graham","startTime":931.68,"endTime":934.98,"body":"amazing experience. I mean, Bob"},{"speaker":"Ed Graham","startTime":934.98,"endTime":938.28,"body":"is a great, great guy, and he"},{"speaker":"Ed Graham","startTime":934.98,"endTime":938.28,"body":"really goes that extra mile as"},{"speaker":"Ed Graham","startTime":938.28,"endTime":942.15,"body":"well. So it all fit into the"},{"speaker":"Ed Graham","startTime":938.28,"endTime":942.15,"body":"culture of ProtoCAM, and that's"},{"speaker":"Ed Graham","startTime":942.15,"endTime":944.64,"body":"what we always wanted to do,"},{"speaker":"Ed Graham","startTime":942.15,"endTime":944.64,"body":"right? We want to develop"},{"speaker":"Ed Graham","startTime":944.64,"endTime":948.87,"body":"products make the world a better"},{"speaker":"Ed Graham","startTime":944.64,"endTime":948.87,"body":"place, And this product alone is"},{"speaker":"Ed Graham","startTime":948.87,"endTime":951.96,"body":"such an amazing product that"},{"speaker":"Ed Graham","startTime":948.87,"endTime":951.96,"body":"we're so proud to be part of,"},{"speaker":"Ed Graham","startTime":952.08,"endTime":953.43,"body":"you know, we're not just making"},{"speaker":"Ed Graham","startTime":952.08,"endTime":953.43,"body":"a widget."},{"speaker":"Blaise Delfino","startTime":953.52,"endTime":953.88,"body":"No!"},{"speaker":"Ed Graham","startTime":953.91,"endTime":955.98,"body":"We're making"},{"speaker":"Ed Graham","startTime":953.91,"endTime":955.98,"body":"something here that is going to"},{"speaker":"Ed Graham","startTime":955.98,"endTime":957.84,"body":"be for the better health of"},{"speaker":"Ed Graham","startTime":955.98,"endTime":957.84,"body":"somebody."},{"speaker":"Blaise Delfino","startTime":957.87,"endTime":958.5,"body":"Exactly."},{"speaker":"Ed Graham","startTime":958.5,"endTime":960.72,"body":"And that's a pretty"},{"speaker":"Ed Graham","startTime":958.5,"endTime":960.72,"body":"exciting part of this journey"},{"speaker":"Ed Graham","startTime":960.72,"endTime":961.23,"body":"for us."},{"speaker":"Blaise Delfino","startTime":961.26,"endTime":964.98,"body":"Because we know"},{"speaker":"Blaise Delfino","startTime":961.26,"endTime":964.98,"body":"that untreated hearing loss has"},{"speaker":"Blaise Delfino","startTime":964.98,"endTime":968.85,"body":"different comorbidities such as"},{"speaker":"Blaise Delfino","startTime":964.98,"endTime":968.85,"body":"cognitive decline, anxiety,"},{"speaker":"Blaise Delfino","startTime":968.85,"endTime":972.0,"body":"depression, cardiovascular"},{"speaker":"Blaise Delfino","startTime":968.85,"endTime":972.0,"body":"disease, increased risk of"},{"speaker":"Blaise Delfino","startTime":972.0,"endTime":976.11,"body":"falling, and what we're doing as"},{"speaker":"Blaise Delfino","startTime":972.0,"endTime":976.11,"body":"a team is raising awareness of"},{"speaker":"Blaise Delfino","startTime":976.11,"endTime":979.71,"body":"the importance of wearing"},{"speaker":"Blaise Delfino","startTime":976.11,"endTime":979.71,"body":"hearing protection. And you're"},{"speaker":"Blaise Delfino","startTime":979.71,"endTime":982.68,"body":"right the Fader Plug is not a"},{"speaker":"Blaise Delfino","startTime":979.71,"endTime":982.68,"body":"widget. This is a first of its"},{"speaker":"Blaise Delfino","startTime":982.68,"endTime":985.89,"body":"kind the world's first custom"},{"speaker":"Blaise Delfino","startTime":982.68,"endTime":985.89,"body":"adjustable ear plug. It's so"},{"speaker":"Blaise Delfino","startTime":985.89,"endTime":988.98,"body":"incredible, and I'm so excited"},{"speaker":"Blaise Delfino","startTime":985.89,"endTime":988.98,"body":"to continue to be on this"},{"speaker":"Blaise Delfino","startTime":988.98,"endTime":992.52,"body":"journey with you. And to echo"},{"speaker":"Blaise Delfino","startTime":988.98,"endTime":992.52,"body":"what you said Ed, ProtoCAM does"},{"speaker":"Blaise Delfino","startTime":992.52,"endTime":995.64,"body":"always go above and beyond. I'll"},{"speaker":"Blaise Delfino","startTime":992.52,"endTime":995.64,"body":"never forget the Connecticut"},{"speaker":"Blaise Delfino","startTime":995.64,"endTime":998.58,"body":"trip that we made Bob, we were"},{"speaker":"Blaise Delfino","startTime":995.64,"endTime":998.58,"body":"going to take a tour of a"},{"speaker":"Blaise Delfino","startTime":998.58,"endTime":1002.18,"body":"microinjection manufacturing"},{"speaker":"Blaise Delfino","startTime":998.58,"endTime":1002.18,"body":"plant, and you said you know"},{"speaker":"Blaise Delfino","startTime":1002.18,"endTime":1004.76,"body":"what, I'm going to go with you"},{"speaker":"Blaise Delfino","startTime":1002.18,"endTime":1004.76,"body":"guys, I'll meet you there. And"},{"speaker":"Blaise Delfino","startTime":1004.76,"endTime":1007.79,"body":"that really is above and beyond."},{"speaker":"Blaise Delfino","startTime":1004.76,"endTime":1007.79,"body":"And that's what we hope to"},{"speaker":"Blaise Delfino","startTime":1007.79,"endTime":1012.17,"body":"mirror here at Fader Plugs, LLC."},{"speaker":"Blaise Delfino","startTime":1007.79,"endTime":1012.17,"body":"Bob, what are you most excited"},{"speaker":"Blaise Delfino","startTime":1012.2,"endTime":1015.11,"body":"about with regard to the"},{"speaker":"Blaise Delfino","startTime":1012.2,"endTime":1015.11,"body":"relationship between ProtoCAM"},{"speaker":"Blaise Delfino","startTime":1015.11,"endTime":1018.14,"body":"and Fader Plugs? Because this is"},{"speaker":"Blaise Delfino","startTime":1015.11,"endTime":1018.14,"body":"the first of its kind and I"},{"speaker":"Blaise Delfino","startTime":1018.14,"endTime":1019.55,"body":"think we're going to change a"},{"speaker":"Blaise Delfino","startTime":1018.14,"endTime":1019.55,"body":"lot of lives."},{"speaker":"Bob Holbrook","startTime":1019.64,"endTime":1022.16,"body":"Again, just so"},{"speaker":"Bob Holbrook","startTime":1019.64,"endTime":1022.16,"body":"proud to be part of a"},{"speaker":"Bob Holbrook","startTime":1022.19,"endTime":1025.64,"body":"unbelievable wellness journey"},{"speaker":"Bob Holbrook","startTime":1022.19,"endTime":1025.64,"body":"together, we're going to help a"},{"speaker":"Bob Holbrook","startTime":1025.64,"endTime":1026.33,"body":"lot of people."},{"speaker":"Blaise Delfino","startTime":1026.569,"endTime":1028.069,"body":"Ed, what are you"},{"speaker":"Blaise Delfino","startTime":1026.569,"endTime":1028.069,"body":"most excited about, would you"},{"speaker":"Blaise Delfino","startTime":1028.069,"endTime":1028.429,"body":"say?"},{"speaker":"Ed Graham","startTime":1028.67,"endTime":1031.97,"body":"I'm really excited"},{"speaker":"Ed Graham","startTime":1028.67,"endTime":1031.97,"body":"about again doing manufacturing"},{"speaker":"Ed Graham","startTime":1031.97,"endTime":1035.42,"body":"here in the Lehigh Valley"},{"speaker":"Ed Graham","startTime":1031.97,"endTime":1035.42,"body":"supporting our local community"},{"speaker":"Ed Graham","startTime":1035.45,"endTime":1039.59,"body":"and using the additive"},{"speaker":"Ed Graham","startTime":1035.45,"endTime":1039.59,"body":"manufacturing technology to"},{"speaker":"Ed Graham","startTime":1039.59,"endTime":1043.58,"body":"finally produce an end use"},{"speaker":"Ed Graham","startTime":1039.59,"endTime":1043.58,"body":"product, the entire product will"},{"speaker":"Ed Graham","startTime":1043.58,"endTime":1046.85,"body":"be created with additive"},{"speaker":"Ed Graham","startTime":1043.58,"endTime":1046.85,"body":"technology. It's the first of"},{"speaker":"Ed Graham","startTime":1046.85,"endTime":1050.18,"body":"its kind, and it's really"},{"speaker":"Ed Graham","startTime":1046.85,"endTime":1050.18,"body":"exciting. It's something that I"},{"speaker":"Ed Graham","startTime":1050.18,"endTime":1054.56,"body":"personally have wanted to do my"},{"speaker":"Ed Graham","startTime":1050.18,"endTime":1054.56,"body":"entire career in this space, and"},{"speaker":"Ed Graham","startTime":1054.56,"endTime":1057.65,"body":"now it's coming to fruition and"},{"speaker":"Ed Graham","startTime":1054.56,"endTime":1057.65,"body":"I'm extremely excited about it."},{"speaker":"Blaise Delfino","startTime":1057.71,"endTime":1059.78,"body":"Ladies and"},{"speaker":"Blaise Delfino","startTime":1057.71,"endTime":1059.78,"body":"gentlemen, you heard it first"},{"speaker":"Blaise Delfino","startTime":1059.81,"endTime":1064.28,"body":"ProtoCAM Additive Manufacturing"},{"speaker":"Blaise Delfino","startTime":1059.81,"endTime":1064.28,"body":"and Fader Plugs LLC introducing"},{"speaker":"Blaise Delfino","startTime":1064.46,"endTime":1068.24,"body":"the first ever era mold lab in"},{"speaker":"Blaise Delfino","startTime":1064.46,"endTime":1068.24,"body":"the Lehigh Valley. For more"},{"speaker":"Blaise Delfino","startTime":1068.24,"endTime":1071.87,"body":"information visit ProtoCAM"},{"speaker":"Blaise Delfino","startTime":1068.24,"endTime":1071.87,"body":"Additive Manufacturing and"},{"speaker":"Blaise Delfino","startTime":1071.87,"endTime":1076.1,"body":"FaderPlugs.com. You're tuned"},{"speaker":"Blaise Delfino","startTime":1071.87,"endTime":1076.1,"body":"into the Hearing Matters Podcast"},{"speaker":"Blaise Delfino","startTime":1076.1,"endTime":1079.91,"body":"with Dr. Gregory Delfino and"},{"speaker":"Blaise Delfino","startTime":1076.1,"endTime":1079.91,"body":"Blaise Delfino of Audiology"},{"speaker":"Blaise Delfino","startTime":1079.91,"endTime":1084.2,"body":"Services and Fader Plugs. Today,"},{"speaker":"Blaise Delfino","startTime":1079.91,"endTime":1084.2,"body":"we had Ed Graham and Bob"},{"speaker":"Blaise Delfino","startTime":1084.2,"endTime":1088.1,"body":"Holbrook from ProtoCAM Additive"},{"speaker":"Blaise Delfino","startTime":1084.2,"endTime":1088.1,"body":"Manufacturing located in"},{"speaker":"Blaise Delfino","startTime":1088.1,"endTime":1092.12,"body":"Allentown, Pennsylvania. Until"},{"speaker":"Blaise Delfino","startTime":1088.1,"endTime":1092.12,"body":"next time, hear life's story."}]}