{"version":"1.0.0","segments":[{"speaker":"Blaise Delfino","startTime":6.81,"endTime":9.33,"body":"You're tuned"},{"speaker":"Blaise Delfino","startTime":6.81,"endTime":9.33,"body":"into the Hearing Matters Podcast"},{"speaker":"Blaise Delfino","startTime":9.33,"endTime":13.8,"body":"with Dr. Gregory Delfino, and"},{"speaker":"Blaise Delfino","startTime":9.33,"endTime":13.8,"body":"Blaise Delfino of Audiology"},{"speaker":"Blaise Delfino","startTime":13.8,"endTime":18.0,"body":"Services and Fader Plugs, the"},{"speaker":"Blaise Delfino","startTime":13.8,"endTime":18.0,"body":"show that discusses hearing"},{"speaker":"Blaise Delfino","startTime":18.0,"endTime":23.31,"body":"technology, best practices, and"},{"speaker":"Blaise Delfino","startTime":18.0,"endTime":23.31,"body":"a growing national epidemic"},{"speaker":"Blaise Delfino","startTime":23.64,"endTime":29.28,"body":"hearing loss. On this episode,"},{"speaker":"Blaise Delfino","startTime":23.64,"endTime":29.28,"body":"we have Matt Hay, joining us all"},{"speaker":"Blaise Delfino","startTime":29.28,"endTime":33.81,"body":"the way from Indiana. And Matt"},{"speaker":"Blaise Delfino","startTime":29.28,"endTime":33.81,"body":"works with the company Redux,"},{"speaker":"Blaise Delfino","startTime":33.84,"endTime":35.55,"body":"Matt, welcome to the show!"},{"speaker":"Matt Hay","startTime":35.55,"endTime":37.29,"body":"Thank you very much"},{"speaker":"Matt Hay","startTime":35.55,"endTime":37.29,"body":"for having me, it's been a great"},{"speaker":"Matt Hay","startTime":37.29,"endTime":37.53,"body":"day."},{"speaker":"Blaise Delfino","startTime":37.62,"endTime":40.5,"body":"It is awesome to"},{"speaker":"Blaise Delfino","startTime":37.62,"endTime":40.5,"body":"have you. You're visiting us"},{"speaker":"Blaise Delfino","startTime":40.5,"endTime":45.27,"body":"here in Nazareth, Pennsylvania,"},{"speaker":"Blaise Delfino","startTime":40.5,"endTime":45.27,"body":"you took the trip. And you and I"},{"speaker":"Blaise Delfino","startTime":45.27,"endTime":49.05,"body":"have been communicating via"},{"speaker":"Blaise Delfino","startTime":45.27,"endTime":49.05,"body":"email for quite some time now."},{"speaker":"Blaise Delfino","startTime":49.29,"endTime":51.39,"body":"And when you said you know what"},{"speaker":"Blaise Delfino","startTime":49.29,"endTime":51.39,"body":"Blaise I want to come out and"},{"speaker":"Blaise Delfino","startTime":51.39,"endTime":54.18,"body":"visit you and the team and the"},{"speaker":"Blaise Delfino","startTime":51.39,"endTime":54.18,"body":"family, you know, we of course"},{"speaker":"Blaise Delfino","startTime":54.18,"endTime":57.42,"body":"welcomed you with open arms. And"},{"speaker":"Blaise Delfino","startTime":54.18,"endTime":57.42,"body":"today has been such an awesome"},{"speaker":"Blaise Delfino","startTime":57.42,"endTime":57.72,"body":"day."},{"speaker":"Matt Hay","startTime":57.93,"endTime":60.45,"body":"Well, I haven't"},{"speaker":"Matt Hay","startTime":57.93,"endTime":60.45,"body":"traveled like a lot of people"},{"speaker":"Matt Hay","startTime":60.45,"endTime":64.38,"body":"for 14 months and my family"},{"speaker":"Matt Hay","startTime":60.45,"endTime":64.38,"body":"said, if you could go anywhere I"},{"speaker":"Matt Hay","startTime":64.38,"endTime":68.16,"body":"would said I would like to fly"},{"speaker":"Matt Hay","startTime":64.38,"endTime":68.16,"body":"to Newark, rent a car and drive"},{"speaker":"Matt Hay","startTime":68.16,"endTime":69.87,"body":"to Nazareth, Pennsylvania, now"},{"speaker":"Matt Hay","startTime":68.16,"endTime":69.87,"body":"here I am."},{"speaker":"Blaise Delfino","startTime":69.87,"endTime":70.41,"body":"Here you are!"},{"speaker":"Matt Hay","startTime":70.56,"endTime":71.49,"body":"Dream come true."},{"speaker":"Blaise Delfino","startTime":71.51,"endTime":75.74,"body":"It is right. So"},{"speaker":"Blaise Delfino","startTime":71.51,"endTime":75.74,"body":"Matt, we are very excited. And I"},{"speaker":"Blaise Delfino","startTime":75.74,"endTime":79.34,"body":"can't say it enough to have you"},{"speaker":"Blaise Delfino","startTime":75.74,"endTime":79.34,"body":"on today's episode. Because"},{"speaker":"Blaise Delfino","startTime":79.82,"endTime":84.47,"body":"Redux is number one, such an"},{"speaker":"Blaise Delfino","startTime":79.82,"endTime":84.47,"body":"incredible product, we use it"},{"speaker":"Blaise Delfino","startTime":84.47,"endTime":88.94,"body":"here in the office. But what's"},{"speaker":"Blaise Delfino","startTime":84.47,"endTime":88.94,"body":"really interesting today is"},{"speaker":"Blaise Delfino","startTime":88.94,"endTime":92.93,"body":"really all about you. This"},{"speaker":"Blaise Delfino","startTime":88.94,"endTime":92.93,"body":"episode is about your journey"},{"speaker":"Blaise Delfino","startTime":92.96,"endTime":96.65,"body":"with hearing loss. So for our"},{"speaker":"Blaise Delfino","startTime":92.96,"endTime":96.65,"body":"listeners tuned in right now,"},{"speaker":"Blaise Delfino","startTime":96.65,"endTime":99.29,"body":"Matt does experience hearing"},{"speaker":"Blaise Delfino","startTime":96.65,"endTime":99.29,"body":"loss and he's going to share"},{"speaker":"Blaise Delfino","startTime":99.29,"endTime":102.44,"body":"that story with you, but before"},{"speaker":"Blaise Delfino","startTime":99.29,"endTime":102.44,"body":"we really jump into the meat and"},{"speaker":"Blaise Delfino","startTime":102.44,"endTime":105.86,"body":"potatoes of it, Matt, can you"},{"speaker":"Blaise Delfino","startTime":102.44,"endTime":105.86,"body":"briefly explain to our"},{"speaker":"Blaise Delfino","startTime":105.86,"endTime":111.29,"body":"listeners, what Redux is?"},{"speaker":"Blaise Delfino","startTime":105.86,"endTime":111.29,"body":"Because we have a fun task we're"},{"speaker":"Blaise Delfino","startTime":111.29,"endTime":113.6,"body":"going to do here,  at the"},{"speaker":"Blaise Delfino","startTime":111.29,"endTime":113.6,"body":"beginning of the show."},{"speaker":"Matt Hay","startTime":113.72,"endTime":117.47,"body":"So Redux is a"},{"speaker":"Matt Hay","startTime":113.72,"endTime":117.47,"body":"professional in-office hearing"},{"speaker":"Matt Hay","startTime":117.47,"endTime":120.95,"body":"instrument dryer, safe for"},{"speaker":"Matt Hay","startTime":117.47,"endTime":120.95,"body":"hearing aids, implants, like the"},{"speaker":"Matt Hay","startTime":120.95,"endTime":124.85,"body":"one I have and hearing a dryers"},{"speaker":"Matt Hay","startTime":120.95,"endTime":124.85,"body":"had been around for a long time."},{"speaker":"Matt Hay","startTime":125.27,"endTime":130.25,"body":"They use hot air and a fan. They"},{"speaker":"Matt Hay","startTime":125.27,"endTime":130.25,"body":"were mostly unchanged since the"},{"speaker":"Matt Hay","startTime":130.25,"endTime":133.82,"body":"invention of wind. I mean, they"},{"speaker":"Matt Hay","startTime":130.25,"endTime":133.82,"body":"and they they work fine. I hope"},{"speaker":"Matt Hay","startTime":133.82,"endTime":137.75,"body":"people use those at home dryers"},{"speaker":"Matt Hay","startTime":133.82,"endTime":137.75,"body":"often. Redux is a professional"},{"speaker":"Matt Hay","startTime":137.75,"endTime":140.54,"body":"version of that. Every hearing"},{"speaker":"Matt Hay","startTime":137.75,"endTime":140.54,"body":"aid has a level of moisture in"},{"speaker":"Matt Hay","startTime":140.54,"endTime":143.51,"body":"it, even if it's not causing a"},{"speaker":"Matt Hay","startTime":140.54,"endTime":143.51,"body":"problem now, it will eventually."},{"speaker":"Matt Hay","startTime":144.2,"endTime":147.8,"body":"Redux as a solution to that"},{"speaker":"Matt Hay","startTime":144.2,"endTime":147.8,"body":"moisture problem. So we created"},{"speaker":"Matt Hay","startTime":147.8,"endTime":150.71,"body":"this magic little box that"},{"speaker":"Matt Hay","startTime":147.8,"endTime":150.71,"body":"removes moisture from hearing"},{"speaker":"Matt Hay","startTime":150.71,"endTime":152.03,"body":"aids in about eight minutes."},{"speaker":"Blaise Delfino","startTime":152.24,"endTime":155.57,"body":"And that it"},{"speaker":"Blaise Delfino","startTime":152.24,"endTime":155.57,"body":"does, Matt. So what we're going"},{"speaker":"Blaise Delfino","startTime":155.57,"endTime":161.09,"body":"to do is I have an Oticon Xceed"},{"speaker":"Blaise Delfino","startTime":155.57,"endTime":161.09,"body":"1 ultra power hearing aid here"},{"speaker":"Blaise Delfino","startTime":161.09,"endTime":164.81,"body":"with a 675 battery, brand new"},{"speaker":"Blaise Delfino","startTime":161.09,"endTime":164.81,"body":"battery. All right, we're gonna"},{"speaker":"Blaise Delfino","startTime":164.81,"endTime":168.59,"body":"close it up. And we're actually"},{"speaker":"Blaise Delfino","startTime":164.81,"endTime":168.59,"body":"going to put this hearing aid in"},{"speaker":"Blaise Delfino","startTime":168.59,"endTime":174.77,"body":"a cup of water during the entire"},{"speaker":"Blaise Delfino","startTime":168.59,"endTime":174.77,"body":"show. And then when we're done,"},{"speaker":"Blaise Delfino","startTime":174.77,"endTime":178.01,"body":"we're going to Redux the hearing"},{"speaker":"Blaise Delfino","startTime":174.77,"endTime":178.01,"body":"aid. We're going to Redux it,"},{"speaker":"Blaise Delfino","startTime":178.07,"endTime":182.33,"body":"bring it and we're going to see"},{"speaker":"Blaise Delfino","startTime":178.07,"endTime":182.33,"body":"how much moisture we pull out."},{"speaker":"Blaise Delfino","startTime":182.33,"endTime":186.11,"body":"I'm going to put this up to the"},{"speaker":"Blaise Delfino","startTime":182.33,"endTime":186.11,"body":"microphone. So maybe our"},{"speaker":"Blaise Delfino","startTime":186.14,"endTime":190.1,"body":"listeners can hear that"},{"speaker":"Blaise Delfino","startTime":186.14,"endTime":190.1,"body":"feedback. The hearing aid is on"},{"speaker":"Blaise Delfino","startTime":190.28,"endTime":194.42,"body":"it is working. Okay, so now"},{"speaker":"Blaise Delfino","startTime":190.28,"endTime":194.42,"body":"we're just going to drop that"},{"speaker":"Blaise Delfino","startTime":195.08,"endTime":199.76,"body":"into the cup of water. Okay, so"},{"speaker":"Blaise Delfino","startTime":195.08,"endTime":199.76,"body":"that hearing aid right now is in"},{"speaker":"Blaise Delfino","startTime":199.76,"endTime":206.3,"body":"water. And I can actually hear"},{"speaker":"Blaise Delfino","startTime":199.76,"endTime":206.3,"body":"it feedbacking in the cup. And"},{"speaker":"Blaise Delfino","startTime":206.3,"endTime":209.0,"body":"just for purposes of the audio,"},{"speaker":"Blaise Delfino","startTime":206.3,"endTime":209.0,"body":"I'm actually going to just move"},{"speaker":"Blaise Delfino","startTime":209.0,"endTime":213.56,"body":"it now, Matt, when we started"},{"speaker":"Blaise Delfino","startTime":209.0,"endTime":213.56,"body":"today's episode, I had mentioned"},{"speaker":"Blaise Delfino","startTime":213.56,"endTime":220.01,"body":"to our listeners that you too"},{"speaker":"Blaise Delfino","startTime":213.56,"endTime":220.01,"body":"experience hearing loss and when"},{"speaker":"Blaise Delfino","startTime":220.01,"endTime":223.04,"body":"you came to visit us and we had"},{"speaker":"Blaise Delfino","startTime":220.01,"endTime":223.04,"body":"the opportunity to speak with"},{"speaker":"Blaise Delfino","startTime":223.04,"endTime":227.03,"body":"each other this morning, before"},{"speaker":"Blaise Delfino","startTime":223.04,"endTime":227.03,"body":"we started seeing patients, your"},{"speaker":"Blaise Delfino","startTime":227.03,"endTime":229.52,"body":"story is just incredible man"},{"speaker":"Blaise Delfino","startTime":227.03,"endTime":229.52,"body":"like it really is."},{"speaker":"Matt Hay","startTime":229.52,"endTime":230.15,"body":"I appreciate that"},{"speaker":"Blaise Delfino","startTime":230.15,"endTime":234.71,"body":"So share with us"},{"speaker":"Blaise Delfino","startTime":230.15,"endTime":234.71,"body":"your background regarding your"},{"speaker":"Blaise Delfino","startTime":234.71,"endTime":235.85,"body":"own hearing loss."},{"speaker":"Unknown","startTime":236.05,"endTime":239.02,"body":"So I grew up in"},{"speaker":"Unknown","startTime":236.05,"endTime":239.02,"body":"southern Indiana, and had a"},{"speaker":"Unknown","startTime":239.02,"endTime":242.26,"body":"pretty traditional Midwest"},{"speaker":"Unknown","startTime":239.02,"endTime":242.26,"body":"childhood and mowed lawns for"},{"speaker":"Unknown","startTime":242.29,"endTime":246.07,"body":"for extra money. Went to Indiana"},{"speaker":"Unknown","startTime":242.29,"endTime":246.07,"body":"University and over the course"},{"speaker":"Unknown","startTime":246.07,"endTime":248.59,"body":"of a semester notice I was"},{"speaker":"Unknown","startTime":246.07,"endTime":248.59,"body":"having trouble hearing on the"},{"speaker":"Unknown","startTime":248.59,"endTime":253.78,"body":"phone. And not to age myself but"},{"speaker":"Unknown","startTime":248.59,"endTime":253.78,"body":"it was a landline. And as the"},{"speaker":"Unknown","startTime":253.78,"endTime":258.07,"body":"phone got quieter, I'm 19 and"},{"speaker":"Unknown","startTime":253.78,"endTime":258.07,"body":"feel about as invincible as most"},{"speaker":"Unknown","startTime":258.1,"endTime":262.3,"body":"19 year olds do. And naturally"},{"speaker":"Unknown","startTime":258.1,"endTime":262.3,"body":"assumed that it was my phone"},{"speaker":"Unknown","startTime":262.3,"endTime":264.91,"body":"that had a problem. I needed a"},{"speaker":"Unknown","startTime":262.3,"endTime":264.91,"body":"better phone, even though I"},{"speaker":"Unknown","startTime":264.91,"endTime":267.76,"body":"could hear totally fine out of"},{"speaker":"Unknown","startTime":264.91,"endTime":267.76,"body":"the other ear, it was still my"},{"speaker":"Unknown","startTime":267.76,"endTime":272.8,"body":"phone. As that hearing in my one"},{"speaker":"Unknown","startTime":267.76,"endTime":272.8,"body":"ear went a little stuff from"},{"speaker":"Unknown","startTime":272.8,"endTime":277.57,"body":"fine to to dead over the course"},{"speaker":"Unknown","startTime":272.8,"endTime":277.57,"body":"of two semesters at college. I"},{"speaker":"Unknown","startTime":277.57,"endTime":279.91,"body":"would oh I'm going to the"},{"speaker":"Unknown","startTime":277.57,"endTime":279.91,"body":"encouragement of pretty much"},{"speaker":"Unknown","startTime":279.91,"endTime":283.42,"body":"everyone I knew I went to see an"},{"speaker":"Unknown","startTime":279.91,"endTime":283.42,"body":"audiologist and was almost"},{"speaker":"Unknown","startTime":283.42,"endTime":286.63,"body":"immediately diagnosed with"},{"speaker":"Unknown","startTime":283.42,"endTime":286.63,"body":"severe hearing loss in that one"},{"speaker":"Unknown","startTime":286.63,"endTime":289.6,"body":"ear a mild hearing loss than the"},{"speaker":"Unknown","startTime":286.63,"endTime":289.6,"body":"other. They suggested I get an"},{"speaker":"Unknown","startTime":289.6,"endTime":294.07,"body":"MRI. Very few 19 year olds go to"},{"speaker":"Unknown","startTime":289.6,"endTime":294.07,"body":"an audiologist, even fewer 19"},{"speaker":"Unknown","startTime":294.07,"endTime":297.58,"body":"year olds go to an audiologist"},{"speaker":"Unknown","startTime":294.07,"endTime":297.58,"body":"with the recommendation of"},{"speaker":"Unknown","startTime":297.58,"endTime":301.69,"body":"having an MRI done. I assumed"},{"speaker":"Unknown","startTime":297.58,"endTime":301.69,"body":"again that the audiologist was"},{"speaker":"Unknown","startTime":301.69,"endTime":305.47,"body":"probably wrong. But I got an MRI"},{"speaker":"Unknown","startTime":301.69,"endTime":305.47,"body":"anyway, and it showed bilateral"},{"speaker":"Unknown","startTime":305.47,"endTime":308.26,"body":"acoustic neuromas, which are"},{"speaker":"Unknown","startTime":305.47,"endTime":308.26,"body":"tumors on your hearing nerve."},{"speaker":"Unknown","startTime":308.32,"endTime":311.17,"body":"Fortunately for me being"},{"speaker":"Unknown","startTime":308.32,"endTime":311.17,"body":"proactive with my hearing care"},{"speaker":"Unknown","startTime":311.17,"endTime":313.87,"body":"was able to identify these"},{"speaker":"Unknown","startTime":311.17,"endTime":313.87,"body":"tumors before they cause"},{"speaker":"Unknown","startTime":313.87,"endTime":317.53,"body":"problems beyond just hearing"},{"speaker":"Unknown","startTime":313.87,"endTime":317.53,"body":"loss. So I was diagnosed with"},{"speaker":"Unknown","startTime":317.53,"endTime":323.02,"body":"neurofibromatosis two, or NF2,"},{"speaker":"Unknown","startTime":317.53,"endTime":323.02,"body":"and bilateral tumors is one of"},{"speaker":"Unknown","startTime":323.02,"endTime":325.12,"body":"the classic diagnosis of that"},{"speaker":"Unknown","startTime":323.02,"endTime":325.12,"body":"disorder."},{"speaker":"Blaise Delfino","startTime":325.21,"endTime":330.73,"body":"Matt, that can"},{"speaker":"Blaise Delfino","startTime":325.21,"endTime":330.73,"body":"be scary. That can absolutely be"},{"speaker":"Blaise Delfino","startTime":330.73,"endTime":335.95,"body":"scary. And when we talk about"},{"speaker":"Blaise Delfino","startTime":330.73,"endTime":335.95,"body":"the psychology with regard to"},{"speaker":"Blaise Delfino","startTime":335.95,"endTime":340.45,"body":"those who present with hearing"},{"speaker":"Blaise Delfino","startTime":335.95,"endTime":340.45,"body":"loss, what is going through your"},{"speaker":"Blaise Delfino","startTime":340.45,"endTime":345.31,"body":"mind? When the audiologist says"},{"speaker":"Blaise Delfino","startTime":340.45,"endTime":345.31,"body":"we need to get you an MRI?"},{"speaker":"Matt Hay","startTime":345.51,"endTime":349.32,"body":"I think it's a process"},{"speaker":"Matt Hay","startTime":345.51,"endTime":349.32,"body":"of grief, and I there's their"},{"speaker":"Matt Hay","startTime":349.32,"endTime":351.66,"body":"stages of grief. And I think"},{"speaker":"Matt Hay","startTime":349.32,"endTime":351.66,"body":"hearing loss, you go through"},{"speaker":"Matt Hay","startTime":351.66,"endTime":354.57,"body":"similar stages, and the first"},{"speaker":"Matt Hay","startTime":351.66,"endTime":354.57,"body":"one is denial, my hearing loss"},{"speaker":"Matt Hay","startTime":354.57,"endTime":358.68,"body":"isn't that bad! Or, well, that's"},{"speaker":"Matt Hay","startTime":354.57,"endTime":358.68,"body":"not going to happen to me. And"},{"speaker":"Matt Hay","startTime":359.16,"endTime":362.82,"body":"you can feel that way until the"},{"speaker":"Matt Hay","startTime":359.16,"endTime":362.82,"body":"people around you start saying"},{"speaker":"Matt Hay","startTime":362.82,"endTime":366.66,"body":"no, your your hearing loss"},{"speaker":"Matt Hay","startTime":362.82,"endTime":366.66,"body":"really is that bad. Or did you"},{"speaker":"Matt Hay","startTime":366.66,"endTime":370.35,"body":"hear what I said? And you start"},{"speaker":"Matt Hay","startTime":366.66,"endTime":370.35,"body":"getting this context in life"},{"speaker":"Matt Hay","startTime":370.35,"endTime":372.45,"body":"that starts suggesting that"},{"speaker":"Matt Hay","startTime":370.35,"endTime":372.45,"body":"maybe your hearing loss is a"},{"speaker":"Matt Hay","startTime":372.45,"endTime":375.03,"body":"little bit worse, where people"},{"speaker":"Matt Hay","startTime":372.45,"endTime":375.03,"body":"walk in a room and turn the TV"},{"speaker":"Matt Hay","startTime":375.03,"endTime":379.02,"body":"down, and you didn't realize the"},{"speaker":"Matt Hay","startTime":375.03,"endTime":379.02,"body":"TV was that loud. So you start"},{"speaker":"Matt Hay","startTime":379.02,"endTime":381.99,"body":"getting reinforced that maybe"},{"speaker":"Matt Hay","startTime":379.02,"endTime":381.99,"body":"your hearing loss is there. So"},{"speaker":"Matt Hay","startTime":381.99,"endTime":385.35,"body":"as you come to terms and go"},{"speaker":"Matt Hay","startTime":381.99,"endTime":385.35,"body":"through that stage of denial, it"},{"speaker":"Matt Hay","startTime":385.35,"endTime":387.84,"body":"made it a little bit easier to"},{"speaker":"Matt Hay","startTime":385.35,"endTime":387.84,"body":"say, okay, I'm going to go get"},{"speaker":"Matt Hay","startTime":387.84,"endTime":389.97,"body":"help, but I'm going to go get"},{"speaker":"Matt Hay","startTime":387.84,"endTime":389.97,"body":"help so I can have the"},{"speaker":"Matt Hay","startTime":389.97,"endTime":392.4,"body":"professional tell me I was"},{"speaker":"Matt Hay","startTime":389.97,"endTime":392.4,"body":"right, and you're wrong. And"},{"speaker":"Matt Hay","startTime":392.4,"endTime":395.19,"body":"then a professional says, no,"},{"speaker":"Matt Hay","startTime":392.4,"endTime":395.19,"body":"no, you've got pretty"},{"speaker":"Matt Hay","startTime":395.19,"endTime":398.04,"body":"significant hearing loss. But"},{"speaker":"Matt Hay","startTime":395.19,"endTime":398.04,"body":"yeah, that I mean, I just summed"},{"speaker":"Matt Hay","startTime":398.04,"endTime":403.86,"body":"up in 60 seconds, what was"},{"speaker":"Matt Hay","startTime":398.04,"endTime":403.86,"body":"probably an 18 month process of"},{"speaker":"Matt Hay","startTime":403.89,"endTime":407.49,"body":"even then saying, okay, now I"},{"speaker":"Matt Hay","startTime":403.89,"endTime":407.49,"body":"need to get a hearing aid. What"},{"speaker":"Matt Hay","startTime":407.49,"endTime":410.4,"body":"are those steps involved?"},{"speaker":"Matt Hay","startTime":407.49,"endTime":410.4,"body":"Because it's hard to get hearing"},{"speaker":"Matt Hay","startTime":410.4,"endTime":412.77,"body":"aids at any point in life,"},{"speaker":"Matt Hay","startTime":410.4,"endTime":412.77,"body":"because it's accepting some kind"},{"speaker":"Matt Hay","startTime":412.77,"endTime":415.02,"body":"of weakness or perceived"},{"speaker":"Matt Hay","startTime":412.77,"endTime":415.02,"body":"weakness about you, it was"},{"speaker":"Matt Hay","startTime":415.02,"endTime":418.71,"body":"certainly hard for me at 20. I"},{"speaker":"Matt Hay","startTime":415.02,"endTime":418.71,"body":"didn't have a lot of peers"},{"speaker":"Matt Hay","startTime":418.71,"endTime":420.33,"body":"wearing hearing aids at 20 years"},{"speaker":"Matt Hay","startTime":418.71,"endTime":420.33,"body":"old."},{"speaker":"Blaise Delfino","startTime":420.42,"endTime":423.9,"body":"And we know that"},{"speaker":"Blaise Delfino","startTime":420.42,"endTime":423.9,"body":"that hearing loss does not"},{"speaker":"Blaise Delfino","startTime":423.99,"endTime":428.43,"body":"discriminate. You know, there"},{"speaker":"Blaise Delfino","startTime":423.99,"endTime":428.43,"body":"are individuals who are 7,8,9"},{"speaker":"Blaise Delfino","startTime":428.43,"endTime":431.34,"body":"years young, who present with"},{"speaker":"Blaise Delfino","startTime":428.43,"endTime":431.34,"body":"hearing loss, and there are"},{"speaker":"Blaise Delfino","startTime":431.34,"endTime":436.38,"body":"individuals who are"},{"speaker":"Blaise Delfino","startTime":431.34,"endTime":436.38,"body":"60,70,80,100, who present with"},{"speaker":"Blaise Delfino","startTime":436.38,"endTime":441.27,"body":"hearing loss. So being in your"},{"speaker":"Blaise Delfino","startTime":436.38,"endTime":441.27,"body":"early 20s. Yeah, when you're"},{"speaker":"Blaise Delfino","startTime":441.27,"endTime":445.53,"body":"experiencing all of these new"},{"speaker":"Blaise Delfino","startTime":441.27,"endTime":445.53,"body":"life experiences, that can be"},{"speaker":"Blaise Delfino","startTime":445.53,"endTime":450.93,"body":"absolutely very difficult. What"},{"speaker":"Blaise Delfino","startTime":445.53,"endTime":450.93,"body":"do you think drove you to become"},{"speaker":"Blaise Delfino","startTime":450.93,"endTime":454.68,"body":"the positive individual that you"},{"speaker":"Blaise Delfino","startTime":450.93,"endTime":454.68,"body":"are today? You know, because you"},{"speaker":"Blaise Delfino","startTime":454.68,"endTime":458.31,"body":"went through those stages of"},{"speaker":"Blaise Delfino","startTime":454.68,"endTime":458.31,"body":"grief, and through the treatment"},{"speaker":"Blaise Delfino","startTime":458.31,"endTime":461.79,"body":"process, but what do you think"},{"speaker":"Blaise Delfino","startTime":458.31,"endTime":461.79,"body":"drove you to kind of encompass"},{"speaker":"Blaise Delfino","startTime":461.79,"endTime":464.1,"body":"this positive mental attitude?"},{"speaker":"Matt Hay","startTime":464.22,"endTime":467.91,"body":"I think I was just I'm"},{"speaker":"Matt Hay","startTime":464.22,"endTime":467.91,"body":"fortunate that I have always"},{"speaker":"Matt Hay","startTime":467.94,"endTime":471.3,"body":"tended to be a glass half full"},{"speaker":"Matt Hay","startTime":467.94,"endTime":471.3,"body":"kind of person, hearing loss,"},{"speaker":"Matt Hay","startTime":471.33,"endTime":475.17,"body":"and NF led to a lot of physical"},{"speaker":"Matt Hay","startTime":471.33,"endTime":475.17,"body":"challenges, emotional"},{"speaker":"Matt Hay","startTime":475.17,"endTime":479.55,"body":"challenges, that I was not"},{"speaker":"Matt Hay","startTime":475.17,"endTime":479.55,"body":"prepared for at 20. It helped"},{"speaker":"Matt Hay","startTime":479.55,"endTime":482.73,"body":"absolutely, that I had friends"},{"speaker":"Matt Hay","startTime":479.55,"endTime":482.73,"body":"and family that surrounded me,"},{"speaker":"Matt Hay","startTime":482.73,"endTime":486.24,"body":"and even though my hearing loss"},{"speaker":"Matt Hay","startTime":482.73,"endTime":486.24,"body":"was and continues to be a big"},{"speaker":"Matt Hay","startTime":486.24,"endTime":490.38,"body":"part of what I think about every"},{"speaker":"Matt Hay","startTime":486.24,"endTime":490.38,"body":"day, no one else really, really"},{"speaker":"Matt Hay","startTime":490.38,"endTime":493.17,"body":"knows or cares. Ya know it's,"},{"speaker":"Matt Hay","startTime":490.38,"endTime":493.17,"body":"like a lot of things, you get a"},{"speaker":"Matt Hay","startTime":493.17,"endTime":495.69,"body":"haircut and you don't like it"},{"speaker":"Matt Hay","startTime":493.17,"endTime":495.69,"body":"and you're very self conscious"},{"speaker":"Matt Hay","startTime":495.69,"endTime":497.13,"body":"about it, and no one else"},{"speaker":"Matt Hay","startTime":495.69,"endTime":497.13,"body":"notices it."},{"speaker":"Blaise Delfino","startTime":497.13,"endTime":498.75,"body":"No one notices"},{"speaker":"Blaise Delfino","startTime":497.13,"endTime":498.75,"body":"you just got a haircut."},{"speaker":"Matt Hay","startTime":499.11,"endTime":503.46,"body":"Nobody notices it. And"},{"speaker":"Matt Hay","startTime":499.11,"endTime":503.46,"body":"so this is the same way where if"},{"speaker":"Matt Hay","startTime":503.46,"endTime":507.48,"body":"I can put my ego aside about"},{"speaker":"Matt Hay","startTime":503.46,"endTime":507.48,"body":"this and say, this is going to"},{"speaker":"Matt Hay","startTime":507.48,"endTime":510.81,"body":"help me function, it's going to"},{"speaker":"Matt Hay","startTime":507.48,"endTime":510.81,"body":"improve my relationships, it's"},{"speaker":"Matt Hay","startTime":510.81,"endTime":513.72,"body":"going to make me a better"},{"speaker":"Matt Hay","startTime":510.81,"endTime":513.72,"body":"friend, because I can"},{"speaker":"Matt Hay","startTime":513.72,"endTime":517.44,"body":"communicate more easily. The"},{"speaker":"Matt Hay","startTime":513.72,"endTime":517.44,"body":"benefits certainly outweighed"},{"speaker":"Matt Hay","startTime":517.47,"endTime":521.82,"body":"the risks or any ego aspect of"},{"speaker":"Matt Hay","startTime":517.47,"endTime":521.82,"body":"it. And the hypocrisy to me,"},{"speaker":"Matt Hay","startTime":521.82,"endTime":525.9,"body":"I've also, I think my my dad's"},{"speaker":"Matt Hay","startTime":521.82,"endTime":525.9,"body":"influence on me as being just"},{"speaker":"Matt Hay","startTime":525.9,"endTime":530.82,"body":"very pragmatic, very practical"},{"speaker":"Matt Hay","startTime":525.9,"endTime":530.82,"body":"approach to things as I wore"},{"speaker":"Matt Hay","startTime":530.82,"endTime":536.19,"body":"glasses. And at no point in in"},{"speaker":"Matt Hay","startTime":530.82,"endTime":536.19,"body":"the process of being 16 and"},{"speaker":"Matt Hay","startTime":536.22,"endTime":539.94,"body":"needing to get glasses, you"},{"speaker":"Matt Hay","startTime":536.22,"endTime":539.94,"body":"know, in high school, did I ever"},{"speaker":"Matt Hay","startTime":540.06,"endTime":543.96,"body":"was there was no stigma about"},{"speaker":"Matt Hay","startTime":540.06,"endTime":543.96,"body":"it. There was no oh dear, why"},{"speaker":"Matt Hay","startTime":543.96,"endTime":548.04,"body":"me? It was oh, my, my eyes don't"},{"speaker":"Matt Hay","startTime":543.96,"endTime":548.04,"body":"work as well as they should. I"},{"speaker":"Matt Hay","startTime":548.04,"endTime":551.61,"body":"can go to a professional and"},{"speaker":"Matt Hay","startTime":548.04,"endTime":551.61,"body":"have this thing put on my head"},{"speaker":"Matt Hay","startTime":551.61,"endTime":554.67,"body":"that's gonna make me see better."},{"speaker":"Matt Hay","startTime":551.61,"endTime":554.67,"body":"Absolutely I'm going to do that."},{"speaker":"Matt Hay","startTime":554.94,"endTime":557.49,"body":"I see it right now with my kids"},{"speaker":"Matt Hay","startTime":554.94,"endTime":557.49,"body":"getting braces, they go to the"},{"speaker":"Matt Hay","startTime":557.49,"endTime":560.04,"body":"dentist and have a professional"},{"speaker":"Matt Hay","startTime":557.49,"endTime":560.04,"body":"help them why in the world that"},{"speaker":"Matt Hay","startTime":560.04,"endTime":563.04,"body":"I make this big thing out of"},{"speaker":"Matt Hay","startTime":560.04,"endTime":563.04,"body":"getting hearing aids. So I went"},{"speaker":"Matt Hay","startTime":563.04,"endTime":565.98,"body":"and got hearing aids and I"},{"speaker":"Matt Hay","startTime":563.04,"endTime":565.98,"body":"immediately heard by walked out"},{"speaker":"Matt Hay","startTime":565.98,"endTime":569.07,"body":"and I heard birds chirping that"},{"speaker":"Matt Hay","startTime":565.98,"endTime":569.07,"body":"I forgot I heard the sound of my"},{"speaker":"Matt Hay","startTime":569.07,"endTime":571.89,"body":"feet on the pavement that I"},{"speaker":"Matt Hay","startTime":569.07,"endTime":571.89,"body":"forgot. And I thought I can't"},{"speaker":"Matt Hay","startTime":571.89,"endTime":575.61,"body":"believe it took me 18 months of"},{"speaker":"Matt Hay","startTime":571.89,"endTime":575.61,"body":"anxiety to lead up to this"},{"speaker":"Matt Hay","startTime":575.61,"endTime":575.97,"body":"moment."},{"speaker":"Blaise Delfino","startTime":576.14,"endTime":579.38,"body":"Individuals who"},{"speaker":"Blaise Delfino","startTime":576.14,"endTime":579.38,"body":"present with untreated hearing"},{"speaker":"Blaise Delfino","startTime":579.38,"endTime":584.24,"body":"loss will experience increased"},{"speaker":"Blaise Delfino","startTime":579.38,"endTime":584.24,"body":"anxiety. Absolutely. Now, Matt,"},{"speaker":"Blaise Delfino","startTime":584.24,"endTime":587.72,"body":"it's interesting. Can you please"},{"speaker":"Blaise Delfino","startTime":584.24,"endTime":587.72,"body":"share with us what it was like"},{"speaker":"Blaise Delfino","startTime":587.72,"endTime":594.71,"body":"learning to hear again with your"},{"speaker":"Blaise Delfino","startTime":587.72,"endTime":594.71,"body":"auditory brainstem implant? What"},{"speaker":"Blaise Delfino","startTime":594.71,"endTime":595.91,"body":"was that process like?"},{"speaker":"Matt Hay","startTime":596.11,"endTime":598.18,"body":"So first, the"},{"speaker":"Matt Hay","startTime":596.11,"endTime":598.18,"body":"invention auditory brainstem"},{"speaker":"Matt Hay","startTime":598.18,"endTime":602.53,"body":"implant is an ABI and So hearing"},{"speaker":"Matt Hay","startTime":598.18,"endTime":602.53,"body":"aids are common cochlear"},{"speaker":"Matt Hay","startTime":602.53,"endTime":605.68,"body":"implants are becoming more"},{"speaker":"Matt Hay","startTime":602.53,"endTime":605.68,"body":"common, the ABI is not common."},{"speaker":"Matt Hay","startTime":605.71,"endTime":608.02,"body":"And there's, there's a few"},{"speaker":"Matt Hay","startTime":605.71,"endTime":608.02,"body":"reasons for that, you know,"},{"speaker":"Matt Hay","startTime":608.02,"endTime":610.93,"body":"hearing aid helps process sound"},{"speaker":"Matt Hay","startTime":608.02,"endTime":610.93,"body":"in your ear canal, sort of step"},{"speaker":"Matt Hay","startTime":610.93,"endTime":615.16,"body":"one and your hearing process. If"},{"speaker":"Matt Hay","startTime":610.93,"endTime":615.16,"body":"a cochlear implant helps with"},{"speaker":"Matt Hay","startTime":615.16,"endTime":618.25,"body":"step five, and you've got"},{"speaker":"Matt Hay","startTime":615.16,"endTime":618.25,"body":"electrodes in your cochlea, my"},{"speaker":"Matt Hay","startTime":618.25,"endTime":621.67,"body":"tumors caused damage to my"},{"speaker":"Matt Hay","startTime":618.25,"endTime":621.67,"body":"nerve. So hearing aids couldn't"},{"speaker":"Matt Hay","startTime":621.67,"endTime":624.7,"body":"help, it would be like"},{"speaker":"Matt Hay","startTime":621.67,"endTime":624.7,"body":"repainting lines on a highway."},{"speaker":"Matt Hay","startTime":624.7,"endTime":627.55,"body":"But the bridge is out. You know,"},{"speaker":"Matt Hay","startTime":624.7,"endTime":627.55,"body":"it doesn't matter what I do, and"},{"speaker":"Matt Hay","startTime":627.55,"endTime":630.16,"body":"steps one through nine, it's"},{"speaker":"Matt Hay","startTime":627.55,"endTime":630.16,"body":"it's the bridge at the end that"},{"speaker":"Matt Hay","startTime":630.16,"endTime":634.24,"body":"connects to the brain where I"},{"speaker":"Matt Hay","startTime":630.16,"endTime":634.24,"body":"had damage. So an ABI bypasses"},{"speaker":"Matt Hay","startTime":634.24,"endTime":637.15,"body":"all of that, and they surgically"},{"speaker":"Matt Hay","startTime":634.24,"endTime":637.15,"body":"implant electrodes to your"},{"speaker":"Matt Hay","startTime":637.15,"endTime":640.66,"body":"brainstem, your body is not"},{"speaker":"Matt Hay","startTime":637.15,"endTime":640.66,"body":"designed to have electrodes"},{"speaker":"Matt Hay","startTime":640.72,"endTime":644.05,"body":"surgically attached to your"},{"speaker":"Matt Hay","startTime":640.72,"endTime":644.05,"body":"brainstem. So when they turn"},{"speaker":"Matt Hay","startTime":644.05,"endTime":648.88,"body":"that on your your brain says,"},{"speaker":"Matt Hay","startTime":644.05,"endTime":648.88,"body":"woah, this is not how I work and"},{"speaker":"Matt Hay","startTime":648.97,"endTime":650.89,"body":"everything sounds like a gravel"},{"speaker":"Matt Hay","startTime":648.97,"endTime":650.89,"body":"truck."},{"speaker":"Blaise Delfino","startTime":651.13,"endTime":653.86,"body":"Well, what was"},{"speaker":"Blaise Delfino","startTime":651.13,"endTime":653.86,"body":"that experience like? Because"},{"speaker":"Blaise Delfino","startTime":653.89,"endTime":656.92,"body":"earlier, you were sharing with"},{"speaker":"Blaise Delfino","startTime":653.89,"endTime":656.92,"body":"us that when those electrodes"},{"speaker":"Blaise Delfino","startTime":656.92,"endTime":663.1,"body":"are turned on, your body can"},{"speaker":"Blaise Delfino","startTime":656.92,"endTime":663.1,"body":"sometimes respond in a very"},{"speaker":"Blaise Delfino","startTime":663.37,"endTime":664.54,"body":"unnatural way"},{"speaker":"Matt Hay","startTime":664.72,"endTime":668.56,"body":"That well, your your"},{"speaker":"Matt Hay","startTime":664.72,"endTime":668.56,"body":"brainstem controls pretty much"},{"speaker":"Matt Hay","startTime":668.56,"endTime":669.04,"body":"everything."},{"speaker":"Blaise Delfino","startTime":669.04,"endTime":669.85,"body":"Yeah,"},{"speaker":"Blaise Delfino","startTime":669.04,"endTime":669.85,"body":"absolutely."},{"speaker":"Matt Hay","startTime":670.14,"endTime":673.53,"body":"And it's only a couple"},{"speaker":"Matt Hay","startTime":670.14,"endTime":673.53,"body":"inches in diameter. So there's a"},{"speaker":"Matt Hay","startTime":673.53,"endTime":677.13,"body":"whole lot, I mean, billions and"},{"speaker":"Matt Hay","startTime":673.53,"endTime":677.13,"body":"billions of things happening in"},{"speaker":"Matt Hay","startTime":677.13,"endTime":680.58,"body":"there every second. So the idea"},{"speaker":"Matt Hay","startTime":677.13,"endTime":680.58,"body":"of going in and sewing on a"},{"speaker":"Matt Hay","startTime":680.58,"endTime":683.91,"body":"little mini flyswatter and"},{"speaker":"Matt Hay","startTime":680.58,"endTime":683.91,"body":"saying, we're pretty sure this"},{"speaker":"Matt Hay","startTime":683.91,"endTime":687.45,"body":"is the part of your brainstem"},{"speaker":"Matt Hay","startTime":683.91,"endTime":687.45,"body":"that processes sound, just"},{"speaker":"Matt Hay","startTime":687.57,"endTime":692.82,"body":"explaining that now it sounds"},{"speaker":"Matt Hay","startTime":687.57,"endTime":692.82,"body":"like I'm making it up. And so"},{"speaker":"Matt Hay","startTime":692.82,"endTime":695.52,"body":"when they do that, you don't"},{"speaker":"Matt Hay","startTime":692.82,"endTime":695.52,"body":"know, am I hitting the right"},{"speaker":"Matt Hay","startTime":695.52,"endTime":699.27,"body":"spots so is it going to hear at"},{"speaker":"Matt Hay","startTime":695.52,"endTime":699.27,"body":"all? Or am I hitting it, maybe"},{"speaker":"Matt Hay","startTime":699.27,"endTime":703.11,"body":"you hit the wrong spot where the"},{"speaker":"Matt Hay","startTime":699.27,"endTime":703.11,"body":"sound that comes into this"},{"speaker":"Matt Hay","startTime":703.11,"endTime":706.59,"body":"electrode is going to cause your"},{"speaker":"Matt Hay","startTime":703.11,"endTime":706.59,"body":"arm to vibrate or your vision to"},{"speaker":"Matt Hay","startTime":706.59,"endTime":709.26,"body":"blur. So I was very fortunate"},{"speaker":"Matt Hay","startTime":706.59,"endTime":709.26,"body":"that I have very few side"},{"speaker":"Matt Hay","startTime":709.26,"endTime":712.77,"body":"effects from this. So I really"},{"speaker":"Matt Hay","startTime":709.26,"endTime":712.77,"body":"began to learn to hear from"},{"speaker":"Matt Hay","startTime":712.77,"endTime":716.79,"body":"scratch. What helped with that"},{"speaker":"Matt Hay","startTime":712.77,"endTime":716.79,"body":"though, if you're going to lose"},{"speaker":"Matt Hay","startTime":716.79,"endTime":720.48,"body":"hearing, I recommend you lose it"},{"speaker":"Matt Hay","startTime":716.79,"endTime":720.48,"body":"the way I did, which is slowly"},{"speaker":"Matt Hay","startTime":720.48,"endTime":724.5,"body":"over a decade. And and I say"},{"speaker":"Matt Hay","startTime":720.48,"endTime":724.5,"body":"that in just, but I knew those"},{"speaker":"Matt Hay","startTime":724.5,"endTime":727.65,"body":"tumors were going to keep"},{"speaker":"Matt Hay","startTime":724.5,"endTime":727.65,"body":"getting bigger and cause more"},{"speaker":"Matt Hay","startTime":727.65,"endTime":728.46,"body":"hearing damage."},{"speaker":"Blaise Delfino","startTime":728.46,"endTime":728.85,"body":"Sure."},{"speaker":"Matt Hay","startTime":728.87,"endTime":732.41,"body":"So we did my my"},{"speaker":"Matt Hay","startTime":728.87,"endTime":732.41,"body":"girlfriend, now wife at the time"},{"speaker":"Matt Hay","startTime":732.41,"endTime":734.99,"body":"did what we could to prepare for"},{"speaker":"Matt Hay","startTime":732.41,"endTime":734.99,"body":"that some of it was taking sign"},{"speaker":"Matt Hay","startTime":734.99,"endTime":738.32,"body":"language. But when no one else"},{"speaker":"Matt Hay","startTime":734.99,"endTime":738.32,"body":"knows the language, it's hard to"},{"speaker":"Matt Hay","startTime":738.32,"endTime":741.56,"body":"keep. Like if the two of us took"},{"speaker":"Matt Hay","startTime":738.32,"endTime":741.56,"body":"Latin how useful is that if no"},{"speaker":"Matt Hay","startTime":741.56,"endTime":744.47,"body":"one else speaks Latin, I learned"},{"speaker":"Matt Hay","startTime":741.56,"endTime":744.47,"body":"a lot of coping mechanisms or at"},{"speaker":"Matt Hay","startTime":744.47,"endTime":746.96,"body":"the time, I could hear better"},{"speaker":"Matt Hay","startTime":744.47,"endTime":746.96,"body":"out of one ear than another. So"},{"speaker":"Matt Hay","startTime":746.96,"endTime":750.02,"body":"I would get to restaurants early"},{"speaker":"Matt Hay","startTime":746.96,"endTime":750.02,"body":"sit in a corner, so my Good eear"},{"speaker":"Matt Hay","startTime":750.02,"endTime":752.84,"body":"faced out and I didn't have"},{"speaker":"Matt Hay","startTime":750.02,"endTime":752.84,"body":"background noise, I wouldn't do"},{"speaker":"Matt Hay","startTime":752.84,"endTime":756.26,"body":"things in groups of three."},{"speaker":"Matt Hay","startTime":752.84,"endTime":756.26,"body":"Because if you go with an odd"},{"speaker":"Matt Hay","startTime":756.26,"endTime":758.36,"body":"number, you always end up being"},{"speaker":"Matt Hay","startTime":756.26,"endTime":758.36,"body":"the odd man out in a"},{"speaker":"Matt Hay","startTime":758.36,"endTime":762.98,"body":"conversation. Whereas one on one"},{"speaker":"Matt Hay","startTime":758.36,"endTime":762.98,"body":"or even with couples made"},{"speaker":"Matt Hay","startTime":762.98,"endTime":765.83,"body":"communicating much more easy."},{"speaker":"Matt Hay","startTime":762.98,"endTime":765.83,"body":"And I became pretty good at lip"},{"speaker":"Matt Hay","startTime":765.83,"endTime":768.68,"body":"reading, unknowingly, I sort of"},{"speaker":"Matt Hay","startTime":765.83,"endTime":768.68,"body":"unintentionally became a very"},{"speaker":"Matt Hay","startTime":768.68,"endTime":772.73,"body":"good lip reader. So eventually"},{"speaker":"Matt Hay","startTime":768.68,"endTime":772.73,"body":"was my hearing aids got bigger"},{"speaker":"Matt Hay","startTime":772.73,"endTime":775.67,"body":"and bigger because they needed"},{"speaker":"Matt Hay","startTime":772.73,"endTime":775.67,"body":"more output for my hearing loss."},{"speaker":"Matt Hay","startTime":776.03,"endTime":780.29,"body":"I got a little bit better at"},{"speaker":"Matt Hay","startTime":776.03,"endTime":780.29,"body":"coping with my loss and my"},{"speaker":"Matt Hay","startTime":780.29,"endTime":785.57,"body":"environment. So when when I did"},{"speaker":"Matt Hay","startTime":780.29,"endTime":785.57,"body":"get my ABI, I had done sort of a"},{"speaker":"Matt Hay","startTime":785.57,"endTime":789.2,"body":"decade of accidental homework to"},{"speaker":"Matt Hay","startTime":785.57,"endTime":789.2,"body":"prepare for that even listening"},{"speaker":"Matt Hay","startTime":789.2,"endTime":791.57,"body":"to music was a big part of that"},{"speaker":"Matt Hay","startTime":789.2,"endTime":791.57,"body":"too, which is a whole other"},{"speaker":"Matt Hay","startTime":791.57,"endTime":791.93,"body":"conversation."},{"speaker":"Blaise Delfino","startTime":791.93,"endTime":795.41,"body":"Yeah, Matt, and"},{"speaker":"Blaise Delfino","startTime":791.93,"endTime":795.41,"body":"and as you're sharing with us"},{"speaker":"Blaise Delfino","startTime":795.41,"endTime":800.21,"body":"what you and your wife had to do"},{"speaker":"Blaise Delfino","startTime":795.41,"endTime":800.21,"body":"to prepare. Number one, you're"},{"speaker":"Blaise Delfino","startTime":800.21,"endTime":803.09,"body":"in your early 20s, and you're"},{"speaker":"Blaise Delfino","startTime":800.21,"endTime":803.09,"body":"you're putting a lot of things"},{"speaker":"Blaise Delfino","startTime":803.09,"endTime":804.35,"body":"into preparation."},{"speaker":"Matt Hay","startTime":804.38,"endTime":804.74,"body":"Yeah."},{"speaker":"Blaise Delfino","startTime":804.95,"endTime":808.94,"body":"And that in and"},{"speaker":"Blaise Delfino","startTime":804.95,"endTime":808.94,"body":"of itself being younger kind of"},{"speaker":"Blaise Delfino","startTime":808.94,"endTime":811.46,"body":"makes you grow up a little bit"},{"speaker":"Blaise Delfino","startTime":808.94,"endTime":811.46,"body":"quicker. Yeah, right."},{"speaker":"Matt Hay","startTime":812.06,"endTime":812.72,"body":"Certainly did."},{"speaker":"Blaise Delfino","startTime":812.75,"endTime":814.67,"body":"Yeah,"},{"speaker":"Blaise Delfino","startTime":812.75,"endTime":814.67,"body":"absolutely. And just that, you"},{"speaker":"Blaise Delfino","startTime":814.67,"endTime":817.85,"body":"know, I make that statement from"},{"speaker":"Blaise Delfino","startTime":814.67,"endTime":817.85,"body":"an earlier conversation you and"},{"speaker":"Blaise Delfino","startTime":817.85,"endTime":821.96,"body":"I had today, in terms of"},{"speaker":"Blaise Delfino","startTime":817.85,"endTime":821.96,"body":"preparing for your new hearing"},{"speaker":"Blaise Delfino","startTime":821.96,"endTime":826.49,"body":"world following the you know,"},{"speaker":"Blaise Delfino","startTime":821.96,"endTime":826.49,"body":"the auditory brainstem implant,"},{"speaker":"Blaise Delfino","startTime":826.58,"endTime":830.72,"body":"you actually use music as you"},{"speaker":"Blaise Delfino","startTime":826.58,"endTime":830.72,"body":"know, physical therapy,"},{"speaker":"Blaise Delfino","startTime":830.93,"endTime":834.11,"body":"essentially. And we were talking"},{"speaker":"Blaise Delfino","startTime":830.93,"endTime":834.11,"body":"about, you know, music therapy."},{"speaker":"Blaise Delfino","startTime":834.11,"endTime":836.78,"body":"And there's a lot of different"},{"speaker":"Blaise Delfino","startTime":834.11,"endTime":836.78,"body":"thought leaders in our industry"},{"speaker":"Blaise Delfino","startTime":836.78,"endTime":840.47,"body":"right now who are using music"},{"speaker":"Blaise Delfino","startTime":836.78,"endTime":840.47,"body":"therapy. What was that"},{"speaker":"Blaise Delfino","startTime":840.47,"endTime":841.61,"body":"experience like?"},{"speaker":"Matt Hay","startTime":843.1,"endTime":845.98,"body":"It's funny to look"},{"speaker":"Matt Hay","startTime":843.1,"endTime":845.98,"body":"back on that now because it"},{"speaker":"Matt Hay","startTime":845.98,"endTime":849.7,"body":"wasn't intentional at the time."},{"speaker":"Matt Hay","startTime":845.98,"endTime":849.7,"body":"It was just me trying to figure"},{"speaker":"Matt Hay","startTime":849.7,"endTime":853.03,"body":"out what what would work best."},{"speaker":"Matt Hay","startTime":849.7,"endTime":853.03,"body":"So you're right, I lost my"},{"speaker":"Matt Hay","startTime":853.03,"endTime":857.83,"body":"hearing from 20 to 28. Well, in"},{"speaker":"Matt Hay","startTime":853.03,"endTime":857.83,"body":"that time, you graduate for me"},{"speaker":"Matt Hay","startTime":857.83,"endTime":861.91,"body":"graduate from college, move out"},{"speaker":"Matt Hay","startTime":857.83,"endTime":861.91,"body":"really on my own, get your first"},{"speaker":"Matt Hay","startTime":861.94,"endTime":865.63,"body":"real paycheck, first job"},{"speaker":"Matt Hay","startTime":861.94,"endTime":865.63,"body":"starting your career, getting"},{"speaker":"Matt Hay","startTime":865.63,"endTime":869.59,"body":"engaged, married, thinking about"},{"speaker":"Matt Hay","startTime":865.63,"endTime":869.59,"body":"kids buying a house, all of that"},{"speaker":"Matt Hay","startTime":869.59,"endTime":875.95,"body":"happen in in the shadow of"},{"speaker":"Matt Hay","startTime":869.59,"endTime":875.95,"body":"declining health. And I had a"},{"speaker":"Matt Hay","startTime":875.95,"endTime":878.08,"body":"neurosurgeon tell me at one"},{"speaker":"Matt Hay","startTime":875.95,"endTime":878.08,"body":"time, he said, hey, you're gonna"},{"speaker":"Matt Hay","startTime":878.08,"endTime":881.53,"body":"lose your hearing, but it's not"},{"speaker":"Matt Hay","startTime":878.08,"endTime":881.53,"body":"that big of a deal. Which sounds"},{"speaker":"Matt Hay","startTime":881.53,"endTime":884.29,"body":"like the kind of thing that you"},{"speaker":"Matt Hay","startTime":881.53,"endTime":884.29,"body":"say when you're someone who's"},{"speaker":"Matt Hay","startTime":884.29,"endTime":888.82,"body":"not about to lose their hearing."},{"speaker":"Matt Hay","startTime":884.29,"endTime":888.82,"body":"Right? his, his point was, the"},{"speaker":"Matt Hay","startTime":888.82,"endTime":892.06,"body":"ABI is there that could help but"},{"speaker":"Matt Hay","startTime":888.82,"endTime":892.06,"body":"there's a lot of other health"},{"speaker":"Matt Hay","startTime":892.06,"endTime":896.71,"body":"risks with NF2, that we need to"},{"speaker":"Matt Hay","startTime":892.06,"endTime":896.71,"body":"be aware of so, so to have this"},{"speaker":"Matt Hay","startTime":896.71,"endTime":900.88,"body":"piano of health hanging over my"},{"speaker":"Matt Hay","startTime":896.71,"endTime":900.88,"body":"head, and so when you I think I"},{"speaker":"Matt Hay","startTime":900.88,"endTime":905.92,"body":"might not ever hear again. Or I"},{"speaker":"Matt Hay","startTime":900.88,"endTime":905.92,"body":"might not be able to walk after"},{"speaker":"Matt Hay","startTime":905.95,"endTime":909.1,"body":"spine surgery. What do you want"},{"speaker":"Matt Hay","startTime":905.95,"endTime":909.1,"body":"to do? What do you want to cram"},{"speaker":"Matt Hay","startTime":909.1,"endTime":913.63,"body":"into life before those realities"},{"speaker":"Matt Hay","startTime":909.1,"endTime":913.63,"body":"set in? So I really just, I was"},{"speaker":"Matt Hay","startTime":913.63,"endTime":918.43,"body":"never someone that turned to"},{"speaker":"Matt Hay","startTime":913.63,"endTime":918.43,"body":"music to feel certain ways. But"},{"speaker":"Matt Hay","startTime":918.43,"endTime":922.15,"body":"I forced myself to do that what"},{"speaker":"Matt Hay","startTime":918.43,"endTime":922.15,"body":"you know, what if I never get to"},{"speaker":"Matt Hay","startTime":922.15,"endTime":925.6,"body":"hear the Beatles again? Or what"},{"speaker":"Matt Hay","startTime":922.15,"endTime":925.6,"body":"what songs do I want stuck in"},{"speaker":"Matt Hay","startTime":925.6,"endTime":929.86,"body":"the head in my head for the rest"},{"speaker":"Matt Hay","startTime":925.6,"endTime":929.86,"body":"of my life? What what lullabies"},{"speaker":"Matt Hay","startTime":929.86,"endTime":934.75,"body":"do I want to sing to my kids? So"},{"speaker":"Matt Hay","startTime":929.86,"endTime":934.75,"body":"I started really creating a"},{"speaker":"Matt Hay","startTime":934.75,"endTime":937.99,"body":"soundtrack and I didn't, I"},{"speaker":"Matt Hay","startTime":934.75,"endTime":937.99,"body":"wasn't self aware enough at the"},{"speaker":"Matt Hay","startTime":937.99,"endTime":940.63,"body":"time to think of it this way."},{"speaker":"Matt Hay","startTime":937.99,"endTime":940.63,"body":"But I was, I was creating a"},{"speaker":"Matt Hay","startTime":940.63,"endTime":947.98,"body":"soundtrack of a life that I had"},{"speaker":"Matt Hay","startTime":940.63,"endTime":947.98,"body":"not yet lived well. And so it"},{"speaker":"Matt Hay","startTime":947.98,"endTime":951.55,"body":"was just selfish of what really,"},{"speaker":"Matt Hay","startTime":947.98,"endTime":951.55,"body":"what songs do I want stuck in my"},{"speaker":"Matt Hay","startTime":951.55,"endTime":954.55,"body":"head at different moments. So"},{"speaker":"Matt Hay","startTime":951.55,"endTime":954.55,"body":"when I did lose my hearing, and"},{"speaker":"Matt Hay","startTime":954.55,"endTime":957.88,"body":"eventually had ABI implanted and"},{"speaker":"Matt Hay","startTime":954.55,"endTime":957.88,"body":"started hearing again, and"},{"speaker":"Matt Hay","startTime":957.88,"endTime":960.16,"body":"initially for the first year, I"},{"speaker":"Matt Hay","startTime":957.88,"endTime":960.16,"body":"said, It sounded like a gravel"},{"speaker":"Matt Hay","startTime":960.16,"endTime":964.36,"body":"truck, year two, I had, I guess,"},{"speaker":"Matt Hay","startTime":960.16,"endTime":964.36,"body":"quote, unquote, progressed"},{"speaker":"Matt Hay","startTime":964.36,"endTime":967.15,"body":"enough that I could now"},{"speaker":"Matt Hay","startTime":964.36,"endTime":967.15,"body":"differentiate between one gravel"},{"speaker":"Matt Hay","startTime":967.15,"endTime":971.41,"body":"truck versus another, you know,"},{"speaker":"Matt Hay","startTime":967.15,"endTime":971.41,"body":"or my wife's voice sounded like"},{"speaker":"Matt Hay","startTime":971.41,"endTime":976.0,"body":"a vacuum cleaner, sweeping up"},{"speaker":"Matt Hay","startTime":971.41,"endTime":976.0,"body":"rocks. And that was progress."},{"speaker":"Blaise Delfino","startTime":976.03,"endTime":976.6,"body":"Wow, okay."},{"speaker":"Matt Hay","startTime":978.07,"endTime":980.68,"body":"So I turned to music"},{"speaker":"Matt Hay","startTime":978.07,"endTime":980.68,"body":"and initially listen to music"},{"speaker":"Matt Hay","startTime":980.68,"endTime":984.07,"body":"because I said I, I had listened"},{"speaker":"Matt Hay","startTime":980.68,"endTime":984.07,"body":"to those on repeat over and over"},{"speaker":"Matt Hay","startTime":984.07,"endTime":988.33,"body":"again. Well, now let's listen to"},{"speaker":"Matt Hay","startTime":984.07,"endTime":988.33,"body":"let it be. Because I know you"},{"speaker":"Matt Hay","startTime":988.33,"endTime":990.61,"body":"know what that's supposed to"},{"speaker":"Matt Hay","startTime":988.33,"endTime":990.61,"body":"sound like. And it was just"},{"speaker":"Matt Hay","startTime":990.61,"endTime":993.07,"body":"gravel trucks, yeah. So"},{"speaker":"Matt Hay","startTime":990.61,"endTime":993.07,"body":"initially, it was very"},{"speaker":"Matt Hay","startTime":993.07,"endTime":996.85,"body":"discouraging over time. And I've"},{"speaker":"Matt Hay","startTime":993.07,"endTime":996.85,"body":"had my implant now for 16 years,"},{"speaker":"Matt Hay","startTime":996.88,"endTime":1001.17,"body":"and I still have a playlist of"},{"speaker":"Matt Hay","startTime":996.88,"endTime":1001.17,"body":"66 songs. It's on my phone right"},{"speaker":"Matt Hay","startTime":1001.17,"endTime":1005.13,"body":"now. And I've been listening,"},{"speaker":"Matt Hay","startTime":1001.17,"endTime":1005.13,"body":"much to the dismay of my family,"},{"speaker":"Matt Hay","startTime":1005.46,"endTime":1010.53,"body":"to the same 20, 40, 60 songs for"},{"speaker":"Matt Hay","startTime":1005.46,"endTime":1010.53,"body":"the last 15 years. Because those"},{"speaker":"Matt Hay","startTime":1010.53,"endTime":1013.44,"body":"are the songs that I kind of"},{"speaker":"Matt Hay","startTime":1010.53,"endTime":1013.44,"body":"picked that were meaningful to"},{"speaker":"Matt Hay","startTime":1013.44,"endTime":1017.19,"body":"me. And I can't hear you know,"},{"speaker":"Matt Hay","startTime":1013.44,"endTime":1017.19,"body":"you mentioned a couple of bands"},{"speaker":"Matt Hay","startTime":1017.19,"endTime":1020.22,"body":"earlier, and I might know the"},{"speaker":"Matt Hay","startTime":1017.19,"endTime":1020.22,"body":"names, but I can't hear new"},{"speaker":"Matt Hay","startTime":1020.22,"endTime":1024.54,"body":"music, because it's too much"},{"speaker":"Matt Hay","startTime":1020.22,"endTime":1024.54,"body":"sound, the miracle of the brain,"},{"speaker":"Matt Hay","startTime":1024.6,"endTime":1027.66,"body":"I can listen to let it be and"},{"speaker":"Matt Hay","startTime":1024.6,"endTime":1027.66,"body":"there was a muscle memory."},{"speaker":"Matt Hay","startTime":1028.23,"endTime":1031.77,"body":"Where, if you tell me this is"},{"speaker":"Matt Hay","startTime":1028.23,"endTime":1031.77,"body":"listening to let it be, and I"},{"speaker":"Matt Hay","startTime":1031.77,"endTime":1036.75,"body":"hear those chord progression, my"},{"speaker":"Matt Hay","startTime":1031.77,"endTime":1036.75,"body":"brain says that's Let it be, I"},{"speaker":"Matt Hay","startTime":1036.75,"endTime":1040.41,"body":"can hear that song, and in my"},{"speaker":"Matt Hay","startTime":1036.75,"endTime":1040.41,"body":"head, I can pick right up with"},{"speaker":"Matt Hay","startTime":1040.41,"endTime":1043.95,"body":"the lyrics and everything is"},{"speaker":"Matt Hay","startTime":1040.41,"endTime":1043.95,"body":"going on. And I truly feel like"},{"speaker":"Matt Hay","startTime":1043.95,"endTime":1048.06,"body":"I'm listening to the song. If I"},{"speaker":"Matt Hay","startTime":1043.95,"endTime":1048.06,"body":"close my eyes, and you picked"},{"speaker":"Matt Hay","startTime":1048.09,"endTime":1052.26,"body":"let it be randomly and I didn't"},{"speaker":"Matt Hay","startTime":1048.09,"endTime":1052.26,"body":"see that that was flying. I'm"},{"speaker":"Matt Hay","startTime":1052.26,"endTime":1055.23,"body":"not sure I could have until the"},{"speaker":"Matt Hay","startTime":1052.26,"endTime":1055.23,"body":"last couple of years identified"},{"speaker":"Matt Hay","startTime":1055.23,"endTime":1058.35,"body":"it. But my brain said, that's"},{"speaker":"Matt Hay","startTime":1055.23,"endTime":1058.35,"body":"what it's supposed to sound"},{"speaker":"Matt Hay","startTime":1058.35,"endTime":1062.58,"body":"like. And I think as it"},{"speaker":"Matt Hay","startTime":1058.35,"endTime":1062.58,"body":"connected those dots, it became"},{"speaker":"Matt Hay","startTime":1062.58,"endTime":1066.33,"body":"very literally hearing therapy"},{"speaker":"Matt Hay","startTime":1062.58,"endTime":1066.33,"body":"for me, certainly good for my"},{"speaker":"Matt Hay","startTime":1066.33,"endTime":1070.71,"body":"soul. But physically, I think it"},{"speaker":"Matt Hay","startTime":1066.33,"endTime":1070.71,"body":"helped my brain to understand."},{"speaker":"Matt Hay","startTime":1071.07,"endTime":1074.64,"body":"This is what a note sounds like"},{"speaker":"Matt Hay","startTime":1071.07,"endTime":1074.64,"body":"this is what middle C sounds"},{"speaker":"Matt Hay","startTime":1074.64,"endTime":1077.61,"body":"like. This is what these chords"},{"speaker":"Matt Hay","startTime":1074.64,"endTime":1077.61,"body":"are supposed to sound like. And"},{"speaker":"Matt Hay","startTime":1077.61,"endTime":1081.33,"body":"it was almost like a Rosetta"},{"speaker":"Matt Hay","startTime":1077.61,"endTime":1081.33,"body":"Stone for my brain to say, Oh,"},{"speaker":"Matt Hay","startTime":1081.57,"endTime":1084.48,"body":"that's what that note sounds"},{"speaker":"Matt Hay","startTime":1081.57,"endTime":1084.48,"body":"like. Now I know when I hear"},{"speaker":"Matt Hay","startTime":1084.48,"endTime":1087.72,"body":"that note anymore, it's supposed"},{"speaker":"Matt Hay","startTime":1084.48,"endTime":1087.72,"body":"to sound this way. I'm at a"},{"speaker":"Matt Hay","startTime":1087.72,"endTime":1091.77,"body":"point now where my even my I"},{"speaker":"Matt Hay","startTime":1087.72,"endTime":1091.77,"body":"mean, I'm deaf. I am literally"},{"speaker":"Matt Hay","startTime":1091.77,"endTime":1095.94,"body":"bilaterally deaf. And I put 12"},{"speaker":"Matt Hay","startTime":1091.77,"endTime":1095.94,"body":"electrodes on my brainstem. And"},{"speaker":"Matt Hay","startTime":1095.94,"endTime":1099.15,"body":"as soon as the magnet connects"},{"speaker":"Matt Hay","startTime":1095.94,"endTime":1099.15,"body":"to the side of my head, I have"},{"speaker":"Matt Hay","startTime":1099.18,"endTime":1103.71,"body":"nearly 95% speech recognition"},{"speaker":"Matt Hay","startTime":1099.18,"endTime":1103.71,"body":"when I can see and hear somebody"},{"speaker":"Matt Hay","startTime":1103.71,"endTime":1105.6,"body":"talk. And I'm totally deaf."},{"speaker":"Blaise Delfino","startTime":1147.1399999999999,"endTime":1150.1999999999998,"body":"And that my"},{"speaker":"Blaise Delfino","startTime":1147.1399999999999,"endTime":1150.1999999999998,"body":"friend is incredible. Your story"},{"speaker":"Blaise Delfino","startTime":1150.1999999999998,"endTime":1154.2199999999998,"body":"just gave me goosebumps man like"},{"speaker":"Blaise Delfino","startTime":1150.1999999999998,"endTime":1154.2199999999998,"body":"seriously because that is just a"},{"speaker":"Blaise Delfino","startTime":1154.2199999999998,"endTime":1158.09,"body":"reminder of why we do what we do"},{"speaker":"Blaise Delfino","startTime":1154.2199999999998,"endTime":1158.09,"body":"as hearing healthcare"},{"speaker":"Blaise Delfino","startTime":1158.09,"endTime":1161.06,"body":"professionals. Now, of course,"},{"speaker":"Blaise Delfino","startTime":1158.09,"endTime":1161.06,"body":"we're not working with you know,"},{"speaker":"Blaise Delfino","startTime":1161.06,"endTime":1165.6799999999998,"body":"ABIs or CIs. That's absolutely a"},{"speaker":"Blaise Delfino","startTime":1161.06,"endTime":1165.6799999999998,"body":"specialty."},{"speaker":"Matt Hay","startTime":1165.8899999999999,"endTime":1168.8,"body":"Right. And I yeah, and"},{"speaker":"Matt Hay","startTime":1165.8899999999999,"endTime":1168.8,"body":"I and I understand that there's"},{"speaker":"Matt Hay","startTime":1168.8,"endTime":1172.07,"body":"sort of there's certainly a"},{"speaker":"Matt Hay","startTime":1168.8,"endTime":1172.07,"body":"unique aspect to the ABI and"},{"speaker":"Matt Hay","startTime":1172.07,"endTime":1176.57,"body":"that my story is kind of turned"},{"speaker":"Matt Hay","startTime":1172.07,"endTime":1176.57,"body":"up to 11. But it's a story that"},{"speaker":"Matt Hay","startTime":1176.57,"endTime":1179.4799999999998,"body":"it's a story that 10s of"},{"speaker":"Matt Hay","startTime":1176.57,"endTime":1179.4799999999998,"body":"millions of people go through. I"},{"speaker":"Matt Hay","startTime":1179.4799999999998,"endTime":1181.8799999999999,"body":"mean, one of the reasons that"},{"speaker":"Matt Hay","startTime":1179.4799999999998,"endTime":1181.8799999999999,"body":"I'm here today and one of the"},{"speaker":"Matt Hay","startTime":1181.8799999999999,"endTime":1188.9599999999998,"body":"reasons that I'm even in this"},{"speaker":"Matt Hay","startTime":1181.8799999999999,"endTime":1188.9599999999998,"body":"industry is at and I'm I still"},{"speaker":"Matt Hay","startTime":1188.9599999999998,"endTime":1192.1699999999998,"body":"can't tell the story without"},{"speaker":"Matt Hay","startTime":1188.9599999999998,"endTime":1192.1699999999998,"body":"getting choked up. I can"},{"speaker":"Matt Hay","startTime":1192.1699999999998,"endTime":1195.9799999999998,"body":"remember being at a computer on"},{"speaker":"Matt Hay","startTime":1192.1699999999998,"endTime":1195.9799999999998,"body":"Netscape Navigator sitting in"},{"speaker":"Matt Hay","startTime":1195.9799999999998,"endTime":1200.09,"body":"our guest bedroom in Chicago,"},{"speaker":"Matt Hay","startTime":1195.9799999999998,"endTime":1200.09,"body":"and about to get an ABI and"},{"speaker":"Matt Hay","startTime":1200.09,"endTime":1202.55,"body":"terrified about brain surgery"},{"speaker":"Matt Hay","startTime":1200.09,"endTime":1202.55,"body":"and terrified like somebody is"},{"speaker":"Matt Hay","startTime":1202.55,"endTime":1207.02,"body":"going to sew a hearing aid to my"},{"speaker":"Matt Hay","startTime":1202.55,"endTime":1207.02,"body":"brain. And I wanted to find out"},{"speaker":"Matt Hay","startTime":1207.02,"endTime":1209.27,"body":"what that was like there was no"},{"speaker":"Matt Hay","startTime":1207.02,"endTime":1209.27,"body":"Facebook, there was no social"},{"speaker":"Matt Hay","startTime":1209.27,"endTime":1214.37,"body":"media. The hospital got approval"},{"speaker":"Matt Hay","startTime":1209.27,"endTime":1214.37,"body":"to have somebody send me their"},{"speaker":"Matt Hay","startTime":1214.37,"endTime":1218.1499999999999,"body":"email addresses and AOL account."},{"speaker":"Matt Hay","startTime":1214.37,"endTime":1218.1499999999999,"body":"I emailed the guy in Alabama."},{"speaker":"Blaise Delfino","startTime":1218.1799999999998,"endTime":1218.54,"body":"Yeah."},{"speaker":"Matt Hay","startTime":1219.11,"endTime":1221.6599999999999,"body":"And he replied back"},{"speaker":"Matt Hay","startTime":1219.11,"endTime":1221.6599999999999,"body":"with a full page of how"},{"speaker":"Matt Hay","startTime":1221.6599999999999,"endTime":1226.85,"body":"miserable he was. And I can't"},{"speaker":"Matt Hay","startTime":1221.6599999999999,"endTime":1226.85,"body":"remember feeling as lost and"},{"speaker":"Matt Hay","startTime":1226.85,"endTime":1230.51,"body":"alone through the entire process"},{"speaker":"Matt Hay","startTime":1226.85,"endTime":1230.51,"body":"as I did that day when I thought"},{"speaker":"Matt Hay","startTime":1230.78,"endTime":1234.8,"body":"I have nobody to share this"},{"speaker":"Matt Hay","startTime":1230.78,"endTime":1234.8,"body":"experience with or to tell me,"},{"speaker":"Matt Hay","startTime":1235.07,"endTime":1238.3999999999999,"body":"here's what stinks. Here's the"},{"speaker":"Matt Hay","startTime":1235.07,"endTime":1238.3999999999999,"body":"part that really hard, but"},{"speaker":"Matt Hay","startTime":1238.58,"endTime":1241.25,"body":"here's what's great and if you"},{"speaker":"Matt Hay","startTime":1238.58,"endTime":1241.25,"body":"work at it, this will keep"},{"speaker":"Matt Hay","startTime":1241.25,"endTime":1245.7199999999998,"body":"getting better. And I very"},{"speaker":"Matt Hay","startTime":1241.25,"endTime":1245.7199999999998,"body":"vividly remember thinking, I"},{"speaker":"Matt Hay","startTime":1245.7199999999998,"endTime":1248.54,"body":"want to make sure nobody ever"},{"speaker":"Matt Hay","startTime":1245.7199999999998,"endTime":1248.54,"body":"feels the way I do right now."},{"speaker":"Matt Hay","startTime":1248.9599999999998,"endTime":1252.1999999999998,"body":"And and that was a driving"},{"speaker":"Matt Hay","startTime":1248.9599999999998,"endTime":1252.1999999999998,"body":"factor for me getting involved"},{"speaker":"Matt Hay","startTime":1252.1999999999998,"endTime":1256.9399999999998,"body":"in health care, because at 24,"},{"speaker":"Matt Hay","startTime":1252.1999999999998,"endTime":1256.9399999999998,"body":"it was a low point. And I"},{"speaker":"Matt Hay","startTime":1256.9399999999998,"endTime":1261.26,"body":"thought, what can I do to help?"},{"speaker":"Matt Hay","startTime":1256.9399999999998,"endTime":1261.26,"body":"It took me about 15 years to"},{"speaker":"Matt Hay","startTime":1261.26,"endTime":1265.6699999999998,"body":"figure that out. And one of many"},{"speaker":"Matt Hay","startTime":1261.26,"endTime":1265.6699999999998,"body":"great things to me about Redux"},{"speaker":"Matt Hay","startTime":1265.6699999999998,"endTime":1268.7299999999998,"body":"is, it's given me an opportunity"},{"speaker":"Matt Hay","startTime":1265.6699999999998,"endTime":1268.7299999999998,"body":"to sit here with with people"},{"speaker":"Matt Hay","startTime":1268.7299999999998,"endTime":1271.2199999999998,"body":"like you that are committed to"},{"speaker":"Matt Hay","startTime":1268.7299999999998,"endTime":1271.2199999999998,"body":"helping other people"},{"speaker":"Blaise Delfino","startTime":1271.6999999999998,"endTime":1274.28,"body":"To hear life's"},{"speaker":"Blaise Delfino","startTime":1271.6999999999998,"endTime":1274.28,"body":"story. Right to hear life's"},{"speaker":"Blaise Delfino","startTime":1274.28,"endTime":1277.4599999999998,"body":"story, Matt, thank you know"},{"speaker":"Blaise Delfino","startTime":1274.28,"endTime":1277.4599999999998,"body":"what, thank you so much for"},{"speaker":"Blaise Delfino","startTime":1277.4899999999998,"endTime":1281.8999999999999,"body":"sharing what really is an"},{"speaker":"Blaise Delfino","startTime":1277.4899999999998,"endTime":1281.8999999999999,"body":"incredible story, and we were"},{"speaker":"Blaise Delfino","startTime":1281.8999999999999,"endTime":1285.11,"body":"talking about leadership"},{"speaker":"Blaise Delfino","startTime":1281.8999999999999,"endTime":1285.11,"body":"earlier, and you just finished"},{"speaker":"Blaise Delfino","startTime":1285.11,"endTime":1288.4099999999999,"body":"the book, Good To Great on the"},{"speaker":"Blaise Delfino","startTime":1285.11,"endTime":1288.4099999999999,"body":"plane ride here. And you know,"},{"speaker":"Blaise Delfino","startTime":1288.4099999999999,"endTime":1292.3999999999999,"body":"you are such a servant leader,"},{"speaker":"Blaise Delfino","startTime":1288.4099999999999,"endTime":1292.3999999999999,"body":"you were telling me earlier that"},{"speaker":"Blaise Delfino","startTime":1292.3999999999999,"endTime":1296.9299999999998,"body":"you lead with humility. And your"},{"speaker":"Blaise Delfino","startTime":1292.3999999999999,"endTime":1296.9299999999998,"body":"story is inspiring to so many"},{"speaker":"Blaise Delfino","startTime":1296.9299999999998,"endTime":1299.4499999999998,"body":"individuals, you had the chance"},{"speaker":"Blaise Delfino","startTime":1296.9299999999998,"endTime":1299.4499999999998,"body":"today to meet a few of our"},{"speaker":"Blaise Delfino","startTime":1299.4499999999998,"endTime":1303.56,"body":"patients and share your story."},{"speaker":"Blaise Delfino","startTime":1299.4499999999998,"endTime":1303.56,"body":"And they absolutely appreciated"},{"speaker":"Blaise Delfino","startTime":1303.56,"endTime":1306.9799999999998,"body":"that, you know, because you are"},{"speaker":"Blaise Delfino","startTime":1303.56,"endTime":1306.9799999999998,"body":"leading the way you are the"},{"speaker":"Blaise Delfino","startTime":1306.9799999999998,"endTime":1311.12,"body":"light for those individuals who"},{"speaker":"Blaise Delfino","startTime":1306.9799999999998,"endTime":1311.12,"body":"are going through what you've"},{"speaker":"Blaise Delfino","startTime":1311.1799999999998,"endTime":1313.6399999999999,"body":"gone through, and the support"},{"speaker":"Blaise Delfino","startTime":1311.1799999999998,"endTime":1313.6399999999999,"body":"that you can provide them."},{"speaker":"Blaise Delfino","startTime":1313.6399999999999,"endTime":1314.4499999999998,"body":"That's incredible."},{"speaker":"Matt Hay","startTime":1314.57,"endTime":1318.62,"body":"And I appreciate you"},{"speaker":"Matt Hay","startTime":1314.57,"endTime":1318.62,"body":"saying that, but it's not. I"},{"speaker":"Matt Hay","startTime":1318.62,"endTime":1321.8899999999999,"body":"still think of myself as the guy"},{"speaker":"Matt Hay","startTime":1318.62,"endTime":1321.8899999999999,"body":"walking with a cane because of"},{"speaker":"Matt Hay","startTime":1321.9499999999998,"endTime":1326.4799999999998,"body":"and I've got a cane to walk"},{"speaker":"Matt Hay","startTime":1321.9499999999998,"endTime":1326.4799999999998,"body":"glasses to see a hearing aid to"},{"speaker":"Matt Hay","startTime":1326.4799999999998,"endTime":1330.4399999999998,"body":"hear facial paralysis. That"},{"speaker":"Matt Hay","startTime":1326.4799999999998,"endTime":1330.4399999999998,"body":"means I can only smile halfway."},{"speaker":"Matt Hay","startTime":1330.83,"endTime":1335.75,"body":"It's not hard to be humble."},{"speaker":"Matt Hay","startTime":1330.83,"endTime":1335.75,"body":"Right? When you know, you've got"},{"speaker":"Matt Hay","startTime":1335.78,"endTime":1339.02,"body":"19 different things to just help"},{"speaker":"Matt Hay","startTime":1335.78,"endTime":1339.02,"body":"you cross the street each day,"},{"speaker":"Blaise Delfino","startTime":1339.08,"endTime":1341.87,"body":"Matt, your story"},{"speaker":"Blaise Delfino","startTime":1339.08,"endTime":1341.87,"body":"is absolutely incredible, and"},{"speaker":"Blaise Delfino","startTime":1341.87,"endTime":1348.05,"body":"today, has been so inspiring. So"},{"speaker":"Blaise Delfino","startTime":1341.87,"endTime":1348.05,"body":"your story sort of inspired you"},{"speaker":"Blaise Delfino","startTime":1348.05,"endTime":1351.1699999999998,"body":"and that sort o,f it really did"},{"speaker":"Blaise Delfino","startTime":1348.05,"endTime":1351.1699999999998,"body":"inspire you to enter the field"},{"speaker":"Blaise Delfino","startTime":1351.1999999999998,"endTime":1354.4099999999999,"body":"of healthcare, specifically,"},{"speaker":"Blaise Delfino","startTime":1351.1999999999998,"endTime":1354.4099999999999,"body":"hearing healthcare."},{"speaker":"Matt Hay","startTime":1354.4399999999998,"endTime":1354.77,"body":"Yep."},{"speaker":"Blaise Delfino","startTime":1354.8899999999999,"endTime":1357.4699999999998,"body":"Now, how did you"},{"speaker":"Blaise Delfino","startTime":1354.8899999999999,"endTime":1357.4699999999998,"body":"end up at Redux?"},{"speaker":"Matt Hay","startTime":1357.6299999999999,"endTime":1359.82,"body":"I worked for one"},{"speaker":"Matt Hay","startTime":1357.6299999999999,"endTime":1359.82,"body":"organization for close to 20"},{"speaker":"Matt Hay","startTime":1359.82,"endTime":1362.61,"body":"years, you know, we change a lot"},{"speaker":"Matt Hay","startTime":1359.82,"endTime":1362.61,"body":"of people, there's a reason why"},{"speaker":"Matt Hay","startTime":1362.61,"endTime":1365.82,"body":"you probably don't meet a lot of"},{"speaker":"Matt Hay","startTime":1362.61,"endTime":1365.82,"body":"I'm 44. Now there's a reason you"},{"speaker":"Matt Hay","startTime":1365.82,"endTime":1368.04,"body":"don't meet a lot of people that"},{"speaker":"Matt Hay","startTime":1365.82,"endTime":1368.04,"body":"work for the same company from"},{"speaker":"Matt Hay","startTime":1368.04,"endTime":1373.56,"body":"age, you know, 21 to 40, we"},{"speaker":"Matt Hay","startTime":1368.04,"endTime":1373.56,"body":"change a lot or goals change."},{"speaker":"Matt Hay","startTime":1374.3999999999999,"endTime":1378.4499999999998,"body":"What makes us happy changes, my"},{"speaker":"Matt Hay","startTime":1374.3999999999999,"endTime":1378.4499999999998,"body":"primary driver eventually after"},{"speaker":"Matt Hay","startTime":1378.57,"endTime":1382.29,"body":"yearr 19 was they have good"},{"speaker":"Matt Hay","startTime":1378.57,"endTime":1382.29,"body":"insurance. And at that point, we"},{"speaker":"Matt Hay","startTime":1382.29,"endTime":1386.58,"body":"had a few kids, it seemed one"},{"speaker":"Matt Hay","startTime":1382.29,"endTime":1386.58,"body":"terrifying, but also maybe a"},{"speaker":"Matt Hay","startTime":1386.58,"endTime":1391.1699999999998,"body":"little bit irresponsible to be a"},{"speaker":"Matt Hay","startTime":1386.58,"endTime":1391.1699999999998,"body":"40 year old, who can't hear just"},{"speaker":"Matt Hay","startTime":1391.1999999999998,"endTime":1396.54,"body":"to walk away from a paycheck and"},{"speaker":"Matt Hay","startTime":1391.1999999999998,"endTime":1396.54,"body":"great insurance, because I"},{"speaker":"Matt Hay","startTime":1396.54,"endTime":1398.7299999999998,"body":"wanted to do something"},{"speaker":"Matt Hay","startTime":1396.54,"endTime":1398.7299999999998,"body":"different. So I stayed there for"},{"speaker":"Matt Hay","startTime":1398.7299999999998,"endTime":1401.8799999999999,"body":"a long time, in the meantime,"},{"speaker":"Matt Hay","startTime":1398.7299999999998,"endTime":1401.8799999999999,"body":"started getting involved with"},{"speaker":"Matt Hay","startTime":1401.8799999999999,"endTime":1405.3,"body":"doing work for more hearing"},{"speaker":"Matt Hay","startTime":1401.8799999999999,"endTime":1405.3,"body":"related nonprofits, fundraising,"},{"speaker":"Matt Hay","startTime":1405.3,"endTime":1410.6699999999998,"body":"for NF2  research and other"},{"speaker":"Matt Hay","startTime":1405.3,"endTime":1410.6699999999998,"body":"hearing loss organizations. And"},{"speaker":"Matt Hay","startTime":1410.85,"endTime":1414.33,"body":"that filled my heart, I had"},{"speaker":"Matt Hay","startTime":1410.85,"endTime":1414.33,"body":"another job that filled my head."},{"speaker":"Matt Hay","startTime":1414.33,"endTime":1418.1699999999998,"body":"And it was mentally challenging,"},{"speaker":"Matt Hay","startTime":1414.33,"endTime":1418.1699999999998,"body":"they filled my pocketbook. It"},{"speaker":"Matt Hay","startTime":1418.1699999999998,"endTime":1421.05,"body":"was good job, but it wasn't the"},{"speaker":"Matt Hay","startTime":1418.1699999999998,"endTime":1421.05,"body":"kind of thing that I wake up and"},{"speaker":"Matt Hay","startTime":1421.05,"endTime":1423.54,"body":"think I'm this is what I've"},{"speaker":"Matt Hay","startTime":1421.05,"endTime":1423.54,"body":"always wanted to do. You know,"},{"speaker":"Matt Hay","startTime":1423.54,"endTime":1425.9399999999998,"body":"there, I feel like I at the end"},{"speaker":"Matt Hay","startTime":1423.54,"endTime":1425.9399999999998,"body":"of the day, I've made the world"},{"speaker":"Matt Hay","startTime":1425.9399999999998,"endTime":1430.02,"body":"just a little bit better. And"},{"speaker":"Matt Hay","startTime":1425.9399999999998,"endTime":1430.02,"body":"after 20 years, I thought I had"},{"speaker":"Matt Hay","startTime":1430.1999999999998,"endTime":1432.87,"body":"maybe earned the opportunity to"},{"speaker":"Matt Hay","startTime":1430.1999999999998,"endTime":1432.87,"body":"give that a try. So I started"},{"speaker":"Matt Hay","startTime":1432.87,"endTime":1436.1399999999999,"body":"looking at what other"},{"speaker":"Matt Hay","startTime":1432.87,"endTime":1436.1399999999999,"body":"opportunities there might be,"},{"speaker":"Matt Hay","startTime":1436.1399999999999,"endTime":1438.4499999999998,"body":"whether that's working with a"},{"speaker":"Matt Hay","startTime":1436.1399999999999,"endTime":1438.4499999999998,"body":"manufacturer, or working with"},{"speaker":"Matt Hay","startTime":1438.4499999999998,"endTime":1441.81,"body":"cochlear, or a corporation that"},{"speaker":"Matt Hay","startTime":1438.4499999999998,"endTime":1441.81,"body":"makes my implant and started"},{"speaker":"Matt Hay","startTime":1441.81,"endTime":1445.1999999999998,"body":"meeting people in the industry."},{"speaker":"Matt Hay","startTime":1441.81,"endTime":1445.1999999999998,"body":"And I couldn't find the right"},{"speaker":"Matt Hay","startTime":1445.1999999999998,"endTime":1449.34,"body":"fit for me, but I loved all of"},{"speaker":"Matt Hay","startTime":1445.1999999999998,"endTime":1449.34,"body":"the people that I met and I just"},{"speaker":"Matt Hay","startTime":1449.4599999999998,"endTime":1453.06,"body":"gave me a greater incentive of"},{"speaker":"Matt Hay","startTime":1449.4599999999998,"endTime":1453.06,"body":"this is the path that I needed"},{"speaker":"Matt Hay","startTime":1453.06,"endTime":1456.6,"body":"to be looking at. So I kept"},{"speaker":"Matt Hay","startTime":1453.06,"endTime":1456.6,"body":"looking sort of half on half off"},{"speaker":"Matt Hay","startTime":1456.6,"endTime":1459.84,"body":"and we went on a ski weekend in"},{"speaker":"Matt Hay","startTime":1456.6,"endTime":1459.84,"body":"northern Michigan. And I'm"},{"speaker":"Matt Hay","startTime":1459.87,"endTime":1463.29,"body":"shockingly the guy with that"},{"speaker":"Matt Hay","startTime":1459.87,"endTime":1463.29,"body":"balance is terrible skier and"},{"speaker":"Matt Hay","startTime":1463.5,"endTime":1468.4799999999998,"body":"I'd fallen in my implant fell in"},{"speaker":"Matt Hay","startTime":1463.5,"endTime":1468.4799999999998,"body":"the snow. By some good luck, I"},{"speaker":"Matt Hay","startTime":1468.4799999999998,"endTime":1470.9399999999998,"body":"happen to dig through the snow"},{"speaker":"Matt Hay","startTime":1468.4799999999998,"endTime":1470.9399999999998,"body":"and I found it"},{"speaker":"Blaise Delfino","startTime":1471.0,"endTime":1471.51,"body":"Oh my gosh"},{"speaker":"Matt Hay","startTime":1471.12,"endTime":1474.4199999999998,"body":"Took it out, it didn't"},{"speaker":"Matt Hay","startTime":1471.12,"endTime":1474.4199999999998,"body":"work, right. And again, bad"},{"speaker":"Matt Hay","startTime":1474.4199999999998,"endTime":1478.6499999999999,"body":"skier, we get back and because I"},{"speaker":"Matt Hay","startTime":1474.4199999999998,"endTime":1478.6499999999999,"body":"make irresponsible decisions,"},{"speaker":"Matt Hay","startTime":1478.6499999999999,"endTime":1481.59,"body":"sometimes I thought I'm gonna go"},{"speaker":"Matt Hay","startTime":1478.6499999999999,"endTime":1481.59,"body":"get in the hot tub don't get in"},{"speaker":"Matt Hay","startTime":1481.59,"endTime":1485.7299999999998,"body":"the hot tub and outdoor hot tub"},{"speaker":"Matt Hay","startTime":1481.59,"endTime":1485.7299999999998,"body":"if your hearing aid or implant"},{"speaker":"Matt Hay","startTime":1485.76,"endTime":1489.1799999999998,"body":"already doesn't work well"},{"speaker":"Matt Hay","startTime":1485.76,"endTime":1489.1799999999998,"body":"because of water. And so it"},{"speaker":"Matt Hay","startTime":1489.1799999999998,"endTime":1493.32,"body":"stopped working were seven hours"},{"speaker":"Matt Hay","startTime":1489.1799999999998,"endTime":1493.32,"body":"I mean, Northern Michigan is is"},{"speaker":"Matt Hay","startTime":1493.32,"endTime":1496.4699999999998,"body":"far from a lot farther from"},{"speaker":"Matt Hay","startTime":1493.32,"endTime":1496.4699999999998,"body":"things than people realize. So"},{"speaker":"Matt Hay","startTime":1496.4699999999998,"endTime":1498.3899999999999,"body":"it did what everybody does. In"},{"speaker":"Matt Hay","startTime":1496.4699999999998,"endTime":1498.3899999999999,"body":"that instance, you put it in a"},{"speaker":"Matt Hay","startTime":1498.3899999999999,"endTime":1501.4199999999998,"body":"bag of rice, which essentially"},{"speaker":"Matt Hay","startTime":1498.3899999999999,"endTime":1501.4199999999998,"body":"does nothing but you feel like"},{"speaker":"Matt Hay","startTime":1501.4199999999998,"endTime":1504.8999999999999,"body":"you're doing something. Well, we"},{"speaker":"Matt Hay","startTime":1501.4199999999998,"endTime":1504.8999999999999,"body":"still had two days of vacation"},{"speaker":"Matt Hay","startTime":1504.8999999999999,"endTime":1507.9899999999998,"body":"left. And so I didn't get to"},{"speaker":"Matt Hay","startTime":1504.8999999999999,"endTime":1507.9899999999998,"body":"hear any of my friends, that"},{"speaker":"Matt Hay","startTime":1507.9899999999998,"endTime":1510.54,"body":"other families that we were with"},{"speaker":"Matt Hay","startTime":1507.9899999999998,"endTime":1510.54,"body":"there. And now the"},{"speaker":"Matt Hay","startTime":1510.54,"endTime":1513.36,"body":"responsibility of my wife"},{"speaker":"Matt Hay","startTime":1510.54,"endTime":1513.36,"body":"overseeing three kids on ski"},{"speaker":"Matt Hay","startTime":1513.36,"endTime":1516.9299999999998,"body":"slopes is no longer enjoyable"},{"speaker":"Matt Hay","startTime":1513.36,"endTime":1516.9299999999998,"body":"because she's got to do all of"},{"speaker":"Matt Hay","startTime":1516.9299999999998,"endTime":1520.62,"body":"the like listening and"},{"speaker":"Matt Hay","startTime":1516.9299999999998,"endTime":1520.62,"body":"protecting right. So we get back"},{"speaker":"Matt Hay","startTime":1520.62,"endTime":1523.8,"body":"and I make an appointment with"},{"speaker":"Matt Hay","startTime":1520.62,"endTime":1523.8,"body":"my ENT office. Of course it"},{"speaker":"Matt Hay","startTime":1523.8,"endTime":1526.7099999999998,"body":"takes five days even for a"},{"speaker":"Matt Hay","startTime":1523.8,"endTime":1526.7099999999998,"body":"rushed appointment. And I'm"},{"speaker":"Matt Hay","startTime":1526.7099999999998,"endTime":1529.35,"body":"gonna have to take a half day"},{"speaker":"Matt Hay","startTime":1526.7099999999998,"endTime":1529.35,"body":"off of work and pay to park and"},{"speaker":"Matt Hay","startTime":1529.35,"endTime":1531.87,"body":"pay a copay and then they're"},{"speaker":"Matt Hay","startTime":1529.35,"endTime":1531.87,"body":"going to send it back and it's"},{"speaker":"Matt Hay","startTime":1531.87,"endTime":1533.8799999999999,"body":"going to take another week and"},{"speaker":"Matt Hay","startTime":1531.87,"endTime":1533.8799999999999,"body":"in the meantime, I'm going to"},{"speaker":"Matt Hay","startTime":1533.8799999999999,"endTime":1537.84,"body":"use this old implant that I have"},{"speaker":"Matt Hay","startTime":1533.8799999999999,"endTime":1537.84,"body":"so it was just frustrating"},{"speaker":"Matt Hay","startTime":1537.84,"endTime":1540.9599999999998,"body":"knowing how much was going to be"},{"speaker":"Matt Hay","startTime":1537.84,"endTime":1540.9599999999998,"body":"involved in sending my wet"},{"speaker":"Matt Hay","startTime":1541.1399999999999,"endTime":1545.04,"body":"implant back. We got back and"},{"speaker":"Matt Hay","startTime":1541.1399999999999,"endTime":1545.04,"body":"Nora had mentioned to a"},{"speaker":"Matt Hay","startTime":1545.04,"endTime":1548.6399999999999,"body":"neighbor, you know that I"},{"speaker":"Matt Hay","startTime":1545.04,"endTime":1548.6399999999999,"body":"couldn't hear because of not"},{"speaker":"Matt Hay","startTime":1548.7299999999998,"endTime":1552.4499999999998,"body":"treating my implant, right. And"},{"speaker":"Matt Hay","startTime":1548.7299999999998,"endTime":1552.4499999999998,"body":"she said, why our company dry"},{"speaker":"Matt Hay","startTime":1552.4499999999998,"endTime":1556.6799999999998,"body":"cell phones, rechargeable"},{"speaker":"Matt Hay","startTime":1552.4499999999998,"endTime":1556.6799999999998,"body":"lithium ion powered cell phones."},{"speaker":"Matt Hay","startTime":1557.01,"endTime":1560.55,"body":"And we have these dryers, and"},{"speaker":"Matt Hay","startTime":1557.01,"endTime":1560.55,"body":"we're headquartered in"},{"speaker":"Matt Hay","startTime":1560.55,"endTime":1564.81,"body":"Indianapolis, Matt should go"},{"speaker":"Matt Hay","startTime":1560.55,"endTime":1564.81,"body":"talk to them. So I had my loan"},{"speaker":"Matt Hay","startTime":1564.81,"endTime":1567.03,"body":"aid in. And I went and met with"},{"speaker":"Matt Hay","startTime":1564.81,"endTime":1567.03,"body":"our president, a gentleman named"},{"speaker":"Matt Hay","startTime":1567.03,"endTime":1570.75,"body":"Ruben and learned about what he"},{"speaker":"Matt Hay","startTime":1567.03,"endTime":1570.75,"body":"did. And I said, can I put my"},{"speaker":"Matt Hay","startTime":1570.75,"endTime":1575.34,"body":"implant in there? And he said,"},{"speaker":"Matt Hay","startTime":1570.75,"endTime":1575.34,"body":"Sure, we'll dry it. For real"},{"speaker":"Matt Hay","startTime":1575.34,"endTime":1577.86,"body":"though, like, it's not you guys"},{"speaker":"Matt Hay","startTime":1575.34,"endTime":1577.86,"body":"dry phones. And he goes, I don't"},{"speaker":"Matt Hay","startTime":1577.86,"endTime":1579.0,"body":"know, we'll get all the moisture"},{"speaker":"Matt Hay","startTime":1577.86,"endTime":1579.0,"body":"out."},{"speaker":"Blaise Delfino","startTime":1579.03,"endTime":1580.9799999999998,"body":"This will work"},{"speaker":"Blaise Delfino","startTime":1579.03,"endTime":1580.9799999999998,"body":"and it won't ruin my implant?"},{"speaker":"Matt Hay","startTime":1582.6299999999999,"endTime":1585.6,"body":"And it's not a joke to"},{"speaker":"Matt Hay","startTime":1582.6299999999999,"endTime":1585.6,"body":"say that my implant, I mean, if"},{"speaker":"Matt Hay","startTime":1585.6,"endTime":1589.7099999999998,"body":"I had to choose between my house"},{"speaker":"Matt Hay","startTime":1585.6,"endTime":1589.7099999999998,"body":"and my implant, I'm not sure"},{"speaker":"Matt Hay","startTime":1589.7099999999998,"endTime":1594.2399999999998,"body":"which I would pick I mean, it is"},{"speaker":"Matt Hay","startTime":1589.7099999999998,"endTime":1594.2399999999998,"body":"that important to my livelihood."},{"speaker":"Blaise Delfino","startTime":1594.3,"endTime":1594.9599999999998,"body":"Yes."},{"speaker":"Matt Hay","startTime":1595.05,"endTime":1597.27,"body":"So he said, yeah, put"},{"speaker":"Matt Hay","startTime":1595.05,"endTime":1597.27,"body":"it in, it'll be fine. I'm like,"},{"speaker":"Matt Hay","startTime":1597.27,"endTime":1599.6699999999998,"body":"what are you gonna do to it?"},{"speaker":"Matt Hay","startTime":1597.27,"endTime":1599.6699999999998,"body":"He's like, well, we create a"},{"speaker":"Matt Hay","startTime":1599.6699999999998,"endTime":1602.4899999999998,"body":"vacuum and we increase heat and"},{"speaker":"Matt Hay","startTime":1599.6699999999998,"endTime":1602.4899999999998,"body":"he started explaining it. And I"},{"speaker":"Matt Hay","startTime":1602.4899999999998,"endTime":1605.8799999999999,"body":"thought, Man, I'm giving these I"},{"speaker":"Matt Hay","startTime":1602.4899999999998,"endTime":1605.8799999999999,"body":"don't I've only known you for a"},{"speaker":"Matt Hay","startTime":1605.8799999999999,"endTime":1607.9499999999998,"body":"half hour, and I'm giving you"},{"speaker":"Matt Hay","startTime":1605.8799999999999,"endTime":1607.9499999999998,"body":"the most important thing in my"},{"speaker":"Matt Hay","startTime":1607.9499999999998,"endTime":1613.9199999999998,"body":"life physical item. He's like,"},{"speaker":"Matt Hay","startTime":1607.9499999999998,"endTime":1613.9199999999998,"body":"oh, oh, yeah, it'll be fine. So"},{"speaker":"Matt Hay","startTime":1613.9499999999998,"endTime":1617.04,"body":"I put in there, and 12 minutes"},{"speaker":"Matt Hay","startTime":1613.9499999999998,"endTime":1617.04,"body":"later, I took my implant out."},{"speaker":"Matt Hay","startTime":1617.04,"endTime":1621.7199999999998,"body":"And it sounded better than it"},{"speaker":"Matt Hay","startTime":1617.04,"endTime":1621.7199999999998,"body":"did before I went skiing. And I"},{"speaker":"Matt Hay","startTime":1621.7199999999998,"endTime":1624.78,"body":"couldn't believe it, and so"},{"speaker":"Matt Hay","startTime":1621.7199999999998,"endTime":1624.78,"body":"Rubin was there was kind of this"},{"speaker":"Matt Hay","startTime":1625.11,"endTime":1629.4899999999998,"body":"mix between, I'm happy that"},{"speaker":"Matt Hay","startTime":1625.11,"endTime":1629.4899999999998,"body":"you're happy. And I told you so."},{"speaker":"Matt Hay","startTime":1630.4799999999998,"endTime":1634.1699999999998,"body":"So I mentioned to him after"},{"speaker":"Matt Hay","startTime":1630.4799999999998,"endTime":1634.1699999999998,"body":"that, well, hey, you know, I,"},{"speaker":"Matt Hay","startTime":1634.32,"endTime":1637.2299999999998,"body":"I've been looking to get into"},{"speaker":"Matt Hay","startTime":1634.32,"endTime":1637.2299999999998,"body":"the hearing care field for the"},{"speaker":"Matt Hay","startTime":1637.2299999999998,"endTime":1640.7399999999998,"body":"last year or more aggressively,"},{"speaker":"Matt Hay","startTime":1637.2299999999998,"endTime":1640.7399999999998,"body":"I haven't been able to find what"},{"speaker":"Matt Hay","startTime":1640.77,"endTime":1644.82,"body":"is the right fit for where I am."},{"speaker":"Matt Hay","startTime":1640.77,"endTime":1644.82,"body":"And he said, it just so happens,"},{"speaker":"Matt Hay","startTime":1644.82,"endTime":1648.12,"body":"we just came back from the"},{"speaker":"Matt Hay","startTime":1644.82,"endTime":1648.12,"body":"American Academy of Audiology"},{"speaker":"Matt Hay","startTime":1648.12,"endTime":1651.3,"body":"event in Columbus, Ohio. And he"},{"speaker":"Matt Hay","startTime":1648.12,"endTime":1651.3,"body":"used to work for hearing aid"},{"speaker":"Matt Hay","startTime":1651.3,"endTime":1655.1699999999998,"body":"manufacturer, and he said, I"},{"speaker":"Matt Hay","startTime":1651.3,"endTime":1655.1699999999998,"body":"know that all at whim to a"},{"speaker":"Matt Hay","startTime":1655.1699999999998,"endTime":1659.31,"body":"million subscribers that use"},{"speaker":"Matt Hay","startTime":1655.1699999999998,"endTime":1659.31,"body":"Redux to dry phones were in 2000"},{"speaker":"Matt Hay","startTime":1659.31,"endTime":1663.12,"body":"locations, and hearing aids are"},{"speaker":"Matt Hay","startTime":1659.31,"endTime":1663.12,"body":"10 times the opportunity,"},{"speaker":"Matt Hay","startTime":1663.36,"endTime":1668.1,"body":"because they get wet they just"},{"speaker":"Matt Hay","startTime":1663.36,"endTime":1668.1,"body":"they get what they put them in"},{"speaker":"Matt Hay","startTime":1668.1,"endTime":1672.1799999999998,"body":"your ear for 1000s of hours."},{"speaker":"Matt Hay","startTime":1668.1,"endTime":1672.1799999999998,"body":"People sweat, there's humidity"},{"speaker":"Matt Hay","startTime":1672.1799999999998,"endTime":1675.03,"body":"in the air. Yeah, I know. They"},{"speaker":"Matt Hay","startTime":1672.1799999999998,"endTime":1675.03,"body":"get wet. They're incredibly"},{"speaker":"Matt Hay","startTime":1675.03,"endTime":1679.2299999999998,"body":"sophisticated. It only takes a"},{"speaker":"Matt Hay","startTime":1675.03,"endTime":1679.2299999999998,"body":"tiny bit of water, and they and"},{"speaker":"Matt Hay","startTime":1679.2299999999998,"endTime":1681.84,"body":"they stop working or they maybe"},{"speaker":"Matt Hay","startTime":1679.2299999999998,"endTime":1681.84,"body":"don't work as well as they"},{"speaker":"Matt Hay","startTime":1681.84,"endTime":1686.04,"body":"should. So do you want to work"},{"speaker":"Matt Hay","startTime":1681.84,"endTime":1686.04,"body":"with us? And as we launched this"},{"speaker":"Matt Hay","startTime":1686.04,"endTime":1689.82,"body":"into audiology and a handshake"},{"speaker":"Matt Hay","startTime":1686.04,"endTime":1689.82,"body":"and an hour later, I was the"},{"speaker":"Matt Hay","startTime":1689.82,"endTime":1695.79,"body":"director of Audiology for Redux."},{"speaker":"Matt Hay","startTime":1689.82,"endTime":1695.79,"body":"And it's been an I'm this might"},{"speaker":"Matt Hay","startTime":1695.79,"endTime":1699.78,"body":"sound disingenuous, but I really"},{"speaker":"Matt Hay","startTime":1695.79,"endTime":1699.78,"body":"can't overstate. It's been the"},{"speaker":"Matt Hay","startTime":1699.78,"endTime":1702.87,"body":"most rewarding thing I've done"},{"speaker":"Matt Hay","startTime":1699.78,"endTime":1702.87,"body":"professionally in my life. Well,"},{"speaker":"Matt Hay","startTime":1703.5,"endTime":1707.4599999999998,"body":"I mean, I'm here today. And"},{"speaker":"Matt Hay","startTime":1703.5,"endTime":1707.4599999999998,"body":"watch you three times patients"},{"speaker":"Matt Hay","startTime":1707.4599999999998,"endTime":1710.1899999999998,"body":"have come in, and I've watched"},{"speaker":"Matt Hay","startTime":1707.4599999999998,"endTime":1710.1899999999998,"body":"you guys take moisture out of"},{"speaker":"Matt Hay","startTime":1710.1899999999998,"endTime":1713.6699999999998,"body":"their aids every single time."},{"speaker":"Matt Hay","startTime":1710.1899999999998,"endTime":1713.6699999999998,"body":"It's, it's just amazing. And I"},{"speaker":"Matt Hay","startTime":1713.6699999999998,"endTime":1716.1899999999998,"body":"sometimes I have to forget and"},{"speaker":"Matt Hay","startTime":1713.6699999999998,"endTime":1716.1899999999998,"body":"think, Oh, wait, this is my"},{"speaker":"Matt Hay","startTime":1716.1899999999998,"endTime":1720.9299999999998,"body":"company, right? This is how cool"},{"speaker":"Matt Hay","startTime":1716.1899999999998,"endTime":1720.9299999999998,"body":"it is. I'm taking pictures of it"},{"speaker":"Matt Hay","startTime":1720.9599999999998,"endTime":1726.03,"body":"like, this is what I do. And I"},{"speaker":"Matt Hay","startTime":1720.9599999999998,"endTime":1726.03,"body":"think back to 24 year old me,"},{"speaker":"Matt Hay","startTime":1726.3899999999999,"endTime":1731.07,"body":"and I think 24 year old me would"},{"speaker":"Matt Hay","startTime":1726.3899999999999,"endTime":1731.07,"body":"be pretty proud of what 44 year"},{"speaker":"Matt Hay","startTime":1731.07,"endTime":1734.01,"body":"old me is. And then it would not"},{"speaker":"Matt Hay","startTime":1731.07,"endTime":1734.01,"body":"even remotely on my radar of"},{"speaker":"Matt Hay","startTime":1734.04,"endTime":1737.25,"body":"this is how I would be in the"},{"speaker":"Matt Hay","startTime":1734.04,"endTime":1737.25,"body":"industry. But it's pretty cool."},{"speaker":"Matt Hay","startTime":1806.6299999999999,"endTime":1811.1,"body":"And I I mean, I just summed up"},{"speaker":"Matt Hay","startTime":1806.6299999999999,"endTime":1811.1,"body":"20 years of a lot of hardship."},{"speaker":"Matt Hay","startTime":1812.4799999999998,"endTime":1816.9799999999998,"body":"So it wasn't, it wasn't an easy"},{"speaker":"Matt Hay","startTime":1812.4799999999998,"endTime":1816.9799999999998,"body":"path at all, but worth it. And I"},{"speaker":"Matt Hay","startTime":1816.9799999999998,"endTime":1819.9799999999998,"body":"think, you know, as I listened"},{"speaker":"Matt Hay","startTime":1816.9799999999998,"endTime":1819.9799999999998,"body":"to some of your patients, and I"},{"speaker":"Matt Hay","startTime":1819.9799999999998,"endTime":1824.9299999999998,"body":"just I can identify with so much"},{"speaker":"Matt Hay","startTime":1819.9799999999998,"endTime":1824.9299999999998,"body":"of what they deal with the"},{"speaker":"Matt Hay","startTime":1824.9299999999998,"endTime":1826.7599999999998,"body":"embarrassed, you know, do I"},{"speaker":"Matt Hay","startTime":1824.9299999999998,"endTime":1826.7599999999998,"body":"really want people to see me"},{"speaker":"Matt Hay","startTime":1826.7599999999998,"endTime":1829.9399999999998,"body":"wearing hearing aids or as they"},{"speaker":"Matt Hay","startTime":1826.7599999999998,"endTime":1829.9399999999998,"body":"work to get through that and"},{"speaker":"Matt Hay","startTime":1829.9399999999998,"endTime":1834.4999999999998,"body":"they weigh the risk versus"},{"speaker":"Matt Hay","startTime":1829.9399999999998,"endTime":1834.4999999999998,"body":"benefit of AIDS. Like I get it"},{"speaker":"Matt Hay","startTime":1835.1599999999999,"endTime":1839.0899999999997,"body":"and and I just am so fortunate"},{"speaker":"Matt Hay","startTime":1835.1599999999999,"endTime":1839.0899999999997,"body":"to be in this industry and the"},{"speaker":"Matt Hay","startTime":1839.1799999999998,"endTime":1842.1499999999999,"body":"fact that I am in it talking"},{"speaker":"Matt Hay","startTime":1839.1799999999998,"endTime":1842.1499999999999,"body":"about myself still seems a"},{"speaker":"Matt Hay","startTime":1842.1499999999999,"endTime":1846.9199999999998,"body":"little bit unnatural. But I if"},{"speaker":"Matt Hay","startTime":1842.1499999999999,"endTime":1846.9199999999998,"body":"that helps somebody else, I'm"},{"speaker":"Matt Hay","startTime":1846.9199999999998,"endTime":1847.4899999999998,"body":"glad to do it."},{"speaker":"Blaise Delfino","startTime":1847.9499999999998,"endTime":1851.1,"body":"And it"},{"speaker":"Blaise Delfino","startTime":1847.9499999999998,"endTime":1851.1,"body":"absolutely is helping so many"},{"speaker":"Blaise Delfino","startTime":1851.1,"endTime":1855.2999999999997,"body":"other individuals, Matt who are"},{"speaker":"Blaise Delfino","startTime":1851.1,"endTime":1855.2999999999997,"body":"on their new hearing journey"},{"speaker":"Blaise Delfino","startTime":1855.3299999999997,"endTime":1860.7599999999998,"body":"truly. And today, you had the"},{"speaker":"Blaise Delfino","startTime":1855.3299999999997,"endTime":1860.7599999999998,"body":"opportunity to you know, join"},{"speaker":"Blaise Delfino","startTime":1860.7599999999998,"endTime":1865.35,"body":"our hearing family here. Me"},{"speaker":"Blaise Delfino","startTime":1860.7599999999998,"endTime":1865.35,"body":"literally literally, literally"},{"speaker":"Blaise Delfino","startTime":1865.35,"endTime":1868.9199999999998,"body":"are you've met the entire"},{"speaker":"Blaise Delfino","startTime":1865.35,"endTime":1868.9199999999998,"body":"family. And we had a couple"},{"speaker":"Blaise Delfino","startTime":1868.9199999999998,"endTime":1872.2199999999998,"body":"really our measurement sessions"},{"speaker":"Blaise Delfino","startTime":1868.9199999999998,"endTime":1872.2199999999998,"body":"today you saw your first in"},{"speaker":"Blaise Delfino","startTime":1872.2199999999998,"endTime":1874.0799999999997,"body":"person, real ear measurement."},{"speaker":"Matt Hay","startTime":1873.4699999999998,"endTime":1874.9099999999999,"body":"I sent a note right"},{"speaker":"Matt Hay","startTime":1873.4699999999998,"endTime":1874.9099999999999,"body":"afterwards to your program and"},{"speaker":"Matt Hay","startTime":1874.9099999999999,"endTime":1882.8299999999997,"body":"Oticon Aid and I sent a note"},{"speaker":"Matt Hay","startTime":1874.9099999999999,"endTime":1882.8299999999997,"body":"right after to a friend that"},{"speaker":"Matt Hay","startTime":1882.8299999999997,"endTime":1886.1899999999998,"body":"works with Oticon and I"},{"speaker":"Matt Hay","startTime":1882.8299999999997,"endTime":1886.1899999999998,"body":"described it as Star Trek star"},{"speaker":"Matt Hay","startTime":1886.2199999999998,"endTime":1889.61,"body":"only it was just it was just"},{"speaker":"Matt Hay","startTime":1886.2199999999998,"endTime":1889.61,"body":"amazing, really cool. And then"},{"speaker":"Matt Hay","startTime":1890.0299999999997,"endTime":1894.0199999999998,"body":"to watch the patient's reaction"},{"speaker":"Matt Hay","startTime":1890.0299999999997,"endTime":1894.0199999999998,"body":"and then the way that you can"},{"speaker":"Matt Hay","startTime":1894.0199999999998,"endTime":1897.3199999999997,"body":"see that they were doubtful. You"},{"speaker":"Matt Hay","startTime":1894.0199999999998,"endTime":1897.3199999999997,"body":"know that you were said hey,"},{"speaker":"Matt Hay","startTime":1897.3199999999997,"endTime":1900.0499999999997,"body":"we're gonna make them sound"},{"speaker":"Matt Hay","startTime":1897.3199999999997,"endTime":1900.0499999999997,"body":"better today. It's been a year"},{"speaker":"Matt Hay","startTime":1900.0499999999997,"endTime":1904.1,"body":"since you've been here. Let me"},{"speaker":"Matt Hay","startTime":1900.0499999999997,"endTime":1904.1,"body":"do some things, and just the"},{"speaker":"Matt Hay","startTime":1904.1,"endTime":1906.8299999999997,"body":"surprise in their face. Oh boy,"},{"speaker":"Matt Hay","startTime":1904.1,"endTime":1906.8299999999997,"body":"that really does sound better."},{"speaker":"Matt Hay","startTime":1906.86,"endTime":1911.7199999999998,"body":"Absolutely. And and I will so I"},{"speaker":"Matt Hay","startTime":1906.86,"endTime":1911.7199999999998,"body":"work, I'm in sales and marketing"},{"speaker":"Matt Hay","startTime":1911.7199999999998,"endTime":1915.5299999999997,"body":"for Redux. So this is certainly"},{"speaker":"Matt Hay","startTime":1911.7199999999998,"endTime":1915.5299999999997,"body":"subjective, in my opinion about"},{"speaker":"Matt Hay","startTime":1915.5299999999997,"endTime":1919.3399999999997,"body":"Redux. But a lot of what I do is"},{"speaker":"Matt Hay","startTime":1915.5299999999997,"endTime":1919.3399999999997,"body":"so much in theory, you know,"},{"speaker":"Matt Hay","startTime":1919.3399999999997,"endTime":1922.8799999999999,"body":"that we see there's an"},{"speaker":"Matt Hay","startTime":1919.3399999999997,"endTime":1922.8799999999999,"body":"opportunity for this. What has"},{"speaker":"Matt Hay","startTime":1922.8799999999999,"endTime":1925.9399999999998,"body":"been so great for me today, and"},{"speaker":"Matt Hay","startTime":1922.8799999999999,"endTime":1925.9399999999998,"body":"I keep sending notes to my"},{"speaker":"Matt Hay","startTime":1925.9399999999998,"endTime":1931.7599999999998,"body":"teammates internally, is to see"},{"speaker":"Matt Hay","startTime":1925.9399999999998,"endTime":1931.7599999999998,"body":"you in practice incorporating so"},{"speaker":"Matt Hay","startTime":1931.7599999999998,"endTime":1934.1299999999999,"body":"many things that we have"},{"speaker":"Matt Hay","startTime":1931.7599999999998,"endTime":1934.1299999999999,"body":"brainstormed and thought, wait,"},{"speaker":"Matt Hay","startTime":1934.1299999999999,"endTime":1938.0299999999997,"body":"wouldn't it be great if as soon"},{"speaker":"Matt Hay","startTime":1934.1299999999999,"endTime":1938.0299999999997,"body":"as a patient arrives, somebody"},{"speaker":"Matt Hay","startTime":1938.0299999999997,"endTime":1941.0299999999997,"body":"just collects their hearing aids"},{"speaker":"Matt Hay","startTime":1938.0299999999997,"endTime":1941.0299999999997,"body":"and dries them before you do"},{"speaker":"Matt Hay","startTime":1941.0299999999997,"endTime":1944.2099999999998,"body":"anything else?  And I was in"},{"speaker":"Matt Hay","startTime":1941.0299999999997,"endTime":1944.2099999999998,"body":"your lobby waiting and I saw"},{"speaker":"Matt Hay","startTime":1944.2099999999998,"endTime":1946.5799999999997,"body":"somebody come out and take a"},{"speaker":"Matt Hay","startTime":1944.2099999999998,"endTime":1946.5799999999997,"body":"patient's hearing aids and run"},{"speaker":"Matt Hay","startTime":1946.5799999999997,"endTime":1949.8799999999999,"body":"them back. And he said, yeah, we"},{"speaker":"Matt Hay","startTime":1946.5799999999997,"endTime":1949.8799999999999,"body":"do this just prior to real ear"},{"speaker":"Matt Hay","startTime":1949.8799999999999,"endTime":1952.7899999999997,"body":"measurement, so that when we"},{"speaker":"Matt Hay","startTime":1949.8799999999999,"endTime":1952.7899999999997,"body":"program with that we're not"},{"speaker":"Matt Hay","startTime":1952.7899999999997,"endTime":1956.3299999999997,"body":"programming on top of the"},{"speaker":"Matt Hay","startTime":1952.7899999999997,"endTime":1956.3299999999997,"body":"presence of moisture. And last"},{"speaker":"Matt Hay","startTime":1956.3299999999997,"endTime":1959.3899999999999,"body":"week, we had a meeting talking"},{"speaker":"Matt Hay","startTime":1956.3299999999997,"endTime":1959.3899999999999,"body":"about how can we operationalize"},{"speaker":"Matt Hay","startTime":1959.3899999999999,"endTime":1962.6,"body":"this in combination with real"},{"speaker":"Matt Hay","startTime":1959.3899999999999,"endTime":1962.6,"body":"ear measurement. And so to see"},{"speaker":"Matt Hay","startTime":1962.6,"endTime":1967.0699999999997,"body":"you guys applying, not every"},{"speaker":"Matt Hay","startTime":1962.6,"endTime":1967.0699999999997,"body":"day, multiple times every day,"},{"speaker":"Matt Hay","startTime":1967.1,"endTime":1972.3799999999999,"body":"literally just practices that we"},{"speaker":"Matt Hay","startTime":1967.1,"endTime":1972.3799999999999,"body":"talk about in theory. That's why"},{"speaker":"Matt Hay","startTime":1972.3799999999999,"endTime":1973.7599999999998,"body":"I'm in Nazareth today."},{"speaker":"Blaise Delfino","startTime":1974.8399999999997,"endTime":1977.87,"body":"I sent you an"},{"speaker":"Blaise Delfino","startTime":1974.8399999999997,"endTime":1977.87,"body":"email. So we had connected a"},{"speaker":"Blaise Delfino","startTime":1977.87,"endTime":1983.36,"body":"couple months ago. And I had"},{"speaker":"Blaise Delfino","startTime":1977.87,"endTime":1983.36,"body":"done my research on Redux, what"},{"speaker":"Blaise Delfino","startTime":1983.36,"endTime":1986.6899999999998,"body":"it does. the importance of it."},{"speaker":"Blaise Delfino","startTime":1983.36,"endTime":1986.6899999999998,"body":"When you said, Listen, I'll send"},{"speaker":"Blaise Delfino","startTime":1986.6899999999998,"endTime":1990.7099999999998,"body":"you the system for a month, just"},{"speaker":"Blaise Delfino","startTime":1986.6899999999998,"endTime":1990.7099999999998,"body":"try it out. So I was like, okay,"},{"speaker":"Blaise Delfino","startTime":1990.7699999999998,"endTime":1992.3299999999997,"body":"yeah. And I emailed you."},{"speaker":"Matt Hay","startTime":1992.3299999999997,"endTime":1993.1999999999998,"body":"You had your doubts."},{"speaker":"Blaise Delfino","startTime":1993.7299999999998,"endTime":1996.7899999999997,"body":"I did. You know,"},{"speaker":"Blaise Delfino","startTime":1993.7299999999998,"endTime":1996.7899999999997,"body":"I, I wanted to see how we can"},{"speaker":"Blaise Delfino","startTime":1996.7899999999997,"endTime":2000.8399999999997,"body":"really implement this into the"},{"speaker":"Blaise Delfino","startTime":1996.7899999999997,"endTime":2000.8399999999997,"body":"office. I think what we talked"},{"speaker":"Blaise Delfino","startTime":2000.8399999999997,"endTime":2004.5599999999997,"body":"about earlier today is here at"},{"speaker":"Blaise Delfino","startTime":2000.8399999999997,"endTime":2004.5599999999997,"body":"Audiology Services, we are early"},{"speaker":"Blaise Delfino","startTime":2004.5599999999997,"endTime":2008.2199999999998,"body":"adopters, and we believe in"},{"speaker":"Blaise Delfino","startTime":2004.5599999999997,"endTime":2008.2199999999998,"body":"innovation, because innovation"},{"speaker":"Blaise Delfino","startTime":2008.37,"endTime":2012.5099999999998,"body":"drives the world. Yeah, right."},{"speaker":"Blaise Delfino","startTime":2008.37,"endTime":2012.5099999999998,"body":"When we had Gary Rosenblum,"},{"speaker":"Blaise Delfino","startTime":2012.5099999999998,"endTime":2015.4499999999998,"body":"president of Oticon On the"},{"speaker":"Blaise Delfino","startTime":2012.5099999999998,"endTime":2015.4499999999998,"body":"Hearing Matters Podcast, we"},{"speaker":"Blaise Delfino","startTime":2015.4499999999998,"endTime":2018.6599999999999,"body":"talked about the importance of"},{"speaker":"Blaise Delfino","startTime":2015.4499999999998,"endTime":2018.6599999999999,"body":"innovation. So with that being"},{"speaker":"Blaise Delfino","startTime":2018.6599999999999,"endTime":2023.9999999999998,"body":"said, with Redux, we had it for"},{"speaker":"Blaise Delfino","startTime":2018.6599999999999,"endTime":2023.9999999999998,"body":"a month. And I sent you an"},{"speaker":"Blaise Delfino","startTime":2023.9999999999998,"endTime":2030.0599999999997,"body":"email, I said, Matt, we did 109"},{"speaker":"Blaise Delfino","startTime":2023.9999999999998,"endTime":2030.0599999999997,"body":"treatments within the past"},{"speaker":"Blaise Delfino","startTime":2030.0599999999997,"endTime":2033.7499999999998,"body":"month, and you're absolutely"},{"speaker":"Blaise Delfino","startTime":2030.0599999999997,"endTime":2033.7499999999998,"body":"right, we're utilizing the Redux"},{"speaker":"Blaise Delfino","startTime":2033.8099999999997,"endTime":2038.1899999999998,"body":"every single day, multiple times"},{"speaker":"Blaise Delfino","startTime":2033.8099999999997,"endTime":2038.1899999999998,"body":"a day, if we have 15 or 20"},{"speaker":"Blaise Delfino","startTime":2038.1899999999998,"endTime":2042.3299999999997,"body":"patients in a day, we're going"},{"speaker":"Blaise Delfino","startTime":2038.1899999999998,"endTime":2042.3299999999997,"body":"to use the machine most likely"},{"speaker":"Blaise Delfino","startTime":2042.3299999999997,"endTime":2047.8199999999997,"body":"15 to 20 times, because our"},{"speaker":"Blaise Delfino","startTime":2042.3299999999997,"endTime":2047.8199999999997,"body":"patient satisfaction is really"},{"speaker":"Blaise Delfino","startTime":2047.8199999999997,"endTime":2050.8199999999997,"body":"important. We want our patients"},{"speaker":"Blaise Delfino","startTime":2047.8199999999997,"endTime":2050.8199999999997,"body":"to hear the best that they can"},{"speaker":"Blaise Delfino","startTime":2050.8199999999997,"endTime":2055.17,"body":"every single day. And this was"},{"speaker":"Blaise Delfino","startTime":2050.8199999999997,"endTime":2055.17,"body":"just setting this trip up and"},{"speaker":"Blaise Delfino","startTime":2055.17,"endTime":2058.17,"body":"you coming on the podcast, you"},{"speaker":"Blaise Delfino","startTime":2055.17,"endTime":2058.17,"body":"know we're doing this because we"},{"speaker":"Blaise Delfino","startTime":2058.44,"endTime":2064.29,"body":"love using the system, I can"},{"speaker":"Blaise Delfino","startTime":2058.44,"endTime":2064.29,"body":"honestly say that, I don't think"},{"speaker":"Blaise Delfino","startTime":2064.3199999999997,"endTime":2067.7999999999997,"body":"I could operate an audiology"},{"speaker":"Blaise Delfino","startTime":2064.3199999999997,"endTime":2067.7999999999997,"body":"practice without a Redux system."},{"speaker":"Blaise Delfino","startTime":2068.04,"endTime":2072.33,"body":"Because when patients bring in"},{"speaker":"Blaise Delfino","startTime":2068.04,"endTime":2072.33,"body":"repaired instruments, like let's"},{"speaker":"Blaise Delfino","startTime":2072.33,"endTime":2075.7799999999997,"body":"just say the instrument sounds"},{"speaker":"Blaise Delfino","startTime":2072.33,"endTime":2075.7799999999997,"body":"weak. Yeah, before I even change"},{"speaker":"Blaise Delfino","startTime":2075.7799999999997,"endTime":2080.5499999999997,"body":"a speaker, or, you know, extract"},{"speaker":"Blaise Delfino","startTime":2075.7799999999997,"endTime":2080.5499999999997,"body":"wax, I'll put it in the Redux."},{"speaker":"Blaise Delfino","startTime":2080.79,"endTime":2086.46,"body":"And here at Audiology Services,"},{"speaker":"Blaise Delfino","startTime":2080.79,"endTime":2086.46,"body":"we do about 90 to 95% of of the"},{"speaker":"Blaise Delfino","startTime":2086.46,"endTime":2090.0899999999997,"body":"repairs in house. Obviously, we"},{"speaker":"Blaise Delfino","startTime":2086.46,"endTime":2090.0899999999997,"body":"can't change the guts of a"},{"speaker":"Blaise Delfino","startTime":2090.0899999999997,"endTime":2094.71,"body":"hearing aid. But the Redux has"},{"speaker":"Blaise Delfino","startTime":2090.0899999999997,"endTime":2094.71,"body":"been such an incredible addition"},{"speaker":"Blaise Delfino","startTime":2094.86,"endTime":2101.2799999999997,"body":"to our office, and we invested"},{"speaker":"Blaise Delfino","startTime":2094.86,"endTime":2101.2799999999997,"body":"in it for our patients, it's for"},{"speaker":"Blaise Delfino","startTime":2101.2799999999997,"endTime":2104.7599999999998,"body":"the patient, how will this help"},{"speaker":"Blaise Delfino","startTime":2101.2799999999997,"endTime":2104.7599999999998,"body":"the patient? It's really"},{"speaker":"Blaise Delfino","startTime":2104.7599999999998,"endTime":2109.0499999999997,"body":"important. So when we talk about"},{"speaker":"Blaise Delfino","startTime":2104.7599999999998,"endTime":2109.0499999999997,"body":"innovation, Matt, share with us,"},{"speaker":"Blaise Delfino","startTime":2109.0499999999997,"endTime":2112.62,"body":"you know, the importance of"},{"speaker":"Blaise Delfino","startTime":2109.0499999999997,"endTime":2112.62,"body":"embracing new technology. We"},{"speaker":"Blaise Delfino","startTime":2112.62,"endTime":2115.2,"body":"live in a day and age where"},{"speaker":"Blaise Delfino","startTime":2112.62,"endTime":2115.2,"body":"there's all this new tech coming"},{"speaker":"Blaise Delfino","startTime":2115.2,"endTime":2120.21,"body":"at us. What is the importance of"},{"speaker":"Blaise Delfino","startTime":2115.2,"endTime":2120.21,"body":"new technology for both patients"},{"speaker":"Blaise Delfino","startTime":2120.21,"endTime":2121.17,"body":"and practices?"},{"speaker":"Matt Hay","startTime":2121.49,"endTime":2124.5499999999997,"body":"So it's an it's not a"},{"speaker":"Matt Hay","startTime":2121.49,"endTime":2124.5499999999997,"body":"secret that the last year was"},{"speaker":"Matt Hay","startTime":2124.5499999999997,"endTime":2128.81,"body":"hard for everybody. But I think"},{"speaker":"Matt Hay","startTime":2124.5499999999997,"endTime":2128.81,"body":"also the last year was an"},{"speaker":"Matt Hay","startTime":2128.81,"endTime":2132.3199999999997,"body":"example of how important being"},{"speaker":"Matt Hay","startTime":2128.81,"endTime":2132.3199999999997,"body":"able to communicate really was."},{"speaker":"Matt Hay","startTime":2132.5,"endTime":2137.48,"body":"And so to use a non hearing aid"},{"speaker":"Matt Hay","startTime":2132.5,"endTime":2137.48,"body":"example how long had Skype been"},{"speaker":"Matt Hay","startTime":2137.48,"endTime":2140.6,"body":"around you know, Skype has been"},{"speaker":"Matt Hay","startTime":2137.48,"endTime":2140.6,"body":"doing video calling for decades,"},{"speaker":"Matt Hay","startTime":2140.63,"endTime":2144.41,"body":"I've logged on once used it. I"},{"speaker":"Matt Hay","startTime":2140.63,"endTime":2144.41,"body":"know I haven't tried Skype, so"},{"speaker":"Matt Hay","startTime":2144.41,"endTime":2148.2799999999997,"body":"it might be way better now. But"},{"speaker":"Matt Hay","startTime":2144.41,"endTime":2148.2799999999997,"body":"initially when you're when"},{"speaker":"Matt Hay","startTime":2148.2799999999997,"endTime":2150.62,"body":"you're deaf and you're like, oh,"},{"speaker":"Matt Hay","startTime":2148.2799999999997,"endTime":2150.62,"body":"well video conferencing is a"},{"speaker":"Matt Hay","startTime":2150.62,"endTime":2153.5,"body":"thing. It was always like Max"},{"speaker":"Matt Hay","startTime":2150.62,"endTime":2153.5,"body":"Headroom. If you remember the"},{"speaker":"Matt Hay","startTime":2153.5,"endTime":2157.37,"body":"Max Headroom it was just choppy."},{"speaker":"Matt Hay","startTime":2153.5,"endTime":2157.37,"body":"So it wasn't effective. In the"},{"speaker":"Matt Hay","startTime":2157.37,"endTime":2162.4399999999996,"body":"last year, I've seen more"},{"speaker":"Matt Hay","startTime":2157.37,"endTime":2162.4399999999996,"body":"amazing video tech. I mean, I"},{"speaker":"Matt Hay","startTime":2162.4399999999996,"endTime":2166.97,"body":"use zoom hours a day, Microsoft"},{"speaker":"Matt Hay","startTime":2162.4399999999996,"endTime":2166.97,"body":"Teams, Google Chat, all have"},{"speaker":"Matt Hay","startTime":2166.97,"endTime":2170.6299999999997,"body":"this great video of probably"},{"speaker":"Matt Hay","startTime":2166.97,"endTime":2170.6299999999997,"body":"Skype is vastly improved now. I"},{"speaker":"Matt Hay","startTime":2170.6299999999997,"endTime":2173.75,"body":"use Otter AI, capturing"},{"speaker":"Matt Hay","startTime":2170.6299999999997,"endTime":2173.75,"body":"technology"},{"speaker":"Blaise Delfino","startTime":2173.75,"endTime":2175.49,"body":"We love Otter,"},{"speaker":"Blaise Delfino","startTime":2173.75,"endTime":2175.49,"body":"works great."},{"speaker":"Matt Hay","startTime":2175.47,"endTime":2177.5099999999998,"body":"And I don't work for"},{"speaker":"Matt Hay","startTime":2175.47,"endTime":2177.5099999999998,"body":"either of them so I'm not"},{"speaker":"Matt Hay","startTime":2177.5099999999998,"endTime":2181.0499999999997,"body":"playing anybody here. But all of"},{"speaker":"Matt Hay","startTime":2177.5099999999998,"endTime":2181.0499999999997,"body":"this innovation that has come"},{"speaker":"Matt Hay","startTime":2181.0499999999997,"endTime":2184.83,"body":"out and I think if I had been"},{"speaker":"Matt Hay","startTime":2181.0499999999997,"endTime":2184.83,"body":"stuck at the mentality of well,"},{"speaker":"Matt Hay","startTime":2184.83,"endTime":2188.5499999999997,"body":"I tried Skype and it didn't"},{"speaker":"Matt Hay","startTime":2184.83,"endTime":2188.5499999999997,"body":"work. But there are new things"},{"speaker":"Matt Hay","startTime":2188.5499999999997,"endTime":2192.2999999999997,"body":"coming out all the time. So in"},{"speaker":"Matt Hay","startTime":2188.5499999999997,"endTime":2192.2999999999997,"body":"this particular industry, there"},{"speaker":"Matt Hay","startTime":2192.2999999999997,"endTime":2195.1499999999996,"body":"are over the years there are a"},{"speaker":"Matt Hay","startTime":2192.2999999999997,"endTime":2195.1499999999996,"body":"lot of people that come and go"},{"speaker":"Matt Hay","startTime":2195.1499999999996,"endTime":2197.73,"body":"when they're looking to make a"},{"speaker":"Matt Hay","startTime":2195.1499999999996,"endTime":2197.73,"body":"quick buck, selling some"},{"speaker":"Matt Hay","startTime":2197.7599999999998,"endTime":2202.74,"body":"something that is a fad. We are"},{"speaker":"Matt Hay","startTime":2197.7599999999998,"endTime":2202.74,"body":"focused every day on not being"},{"speaker":"Matt Hay","startTime":2202.74,"endTime":2206.22,"body":"that. I think anybody that has"},{"speaker":"Matt Hay","startTime":2202.74,"endTime":2206.22,"body":"ever heard from Redux, you're"},{"speaker":"Matt Hay","startTime":2206.22,"endTime":2209.73,"body":"going to ask about Redux. You're"},{"speaker":"Matt Hay","startTime":2206.22,"endTime":2209.73,"body":"going to hear from us within 24"},{"speaker":"Matt Hay","startTime":2209.73,"endTime":2212.91,"body":"hours. It's not a send an email"},{"speaker":"Matt Hay","startTime":2209.73,"endTime":2212.91,"body":"off and never heard anymore. If"},{"speaker":"Matt Hay","startTime":2212.91,"endTime":2215.3399999999997,"body":"you're interested in using it,"},{"speaker":"Matt Hay","startTime":2212.91,"endTime":2215.3399999999997,"body":"we'll send you one, we'll cover"},{"speaker":"Matt Hay","startTime":2215.3399999999997,"endTime":2219.5699999999997,"body":"the shipping there, use it for"},{"speaker":"Matt Hay","startTime":2215.3399999999997,"endTime":2219.5699999999997,"body":"30 days, if you need 36 days, if"},{"speaker":"Matt Hay","startTime":2219.5699999999997,"endTime":2223.1099999999997,"body":"you need 39 days, I'm not in the"},{"speaker":"Matt Hay","startTime":2219.5699999999997,"endTime":2223.1099999999997,"body":"business of counting days, I"},{"speaker":"Matt Hay","startTime":2223.1099999999997,"endTime":2226.6499999999996,"body":"mean, this is to making sure you"},{"speaker":"Matt Hay","startTime":2223.1099999999997,"endTime":2226.6499999999996,"body":"are happy and convinced that"},{"speaker":"Matt Hay","startTime":2226.6499999999996,"endTime":2229.5,"body":"this is something that can help."},{"speaker":"Matt Hay","startTime":2226.6499999999996,"endTime":2229.5,"body":"If you don't like it, we'll take"},{"speaker":"Matt Hay","startTime":2229.5,"endTime":2232.98,"body":"it back. We want to remove all"},{"speaker":"Matt Hay","startTime":2229.5,"endTime":2232.98,"body":"of the risk from you. And we can"},{"speaker":"Matt Hay","startTime":2232.98,"endTime":2236.7,"body":"do that because people have that"},{"speaker":"Matt Hay","startTime":2232.98,"endTime":2236.7,"body":"30 day experience like you do."},{"speaker":"Matt Hay","startTime":2237.0299999999997,"endTime":2241.08,"body":"And there are other Reux's out"},{"speaker":"Matt Hay","startTime":2237.0299999999997,"endTime":2241.08,"body":"there not necessarily hearing a"},{"speaker":"Matt Hay","startTime":2241.08,"endTime":2244.02,"body":"dryers that work the way do we"},{"speaker":"Matt Hay","startTime":2241.08,"endTime":2244.02,"body":"do. But there's other"},{"speaker":"Matt Hay","startTime":2244.02,"endTime":2247.08,"body":"technology. You know, cognition"},{"speaker":"Matt Hay","startTime":2244.02,"endTime":2247.08,"body":"is a big thing right now, or"},{"speaker":"Matt Hay","startTime":2247.29,"endTime":2250.77,"body":"there's some ways to more"},{"speaker":"Matt Hay","startTime":2247.29,"endTime":2250.77,"body":"visually understand audiograms."},{"speaker":"Matt Hay","startTime":2251.52,"endTime":2255.72,"body":"There's improved software, I"},{"speaker":"Matt Hay","startTime":2251.52,"endTime":2255.72,"body":"would recommend just being open"},{"speaker":"Matt Hay","startTime":2255.72,"endTime":2259.41,"body":"to new ideas. Just because your"},{"speaker":"Matt Hay","startTime":2255.72,"endTime":2259.41,"body":"mentor didn't do it or the place"},{"speaker":"Matt Hay","startTime":2259.41,"endTime":2263.04,"body":"that you did your fourth year"},{"speaker":"Matt Hay","startTime":2259.41,"endTime":2263.04,"body":"externship didn't do it isn't"},{"speaker":"Matt Hay","startTime":2263.04,"endTime":2265.35,"body":"because it wasn't great. It's"},{"speaker":"Matt Hay","startTime":2263.04,"endTime":2265.35,"body":"because it might not have"},{"speaker":"Matt Hay","startTime":2265.35,"endTime":2271.14,"body":"existed then. Water has been"},{"speaker":"Matt Hay","startTime":2265.35,"endTime":2271.14,"body":"around for a long time. Water is"},{"speaker":"Matt Hay","startTime":2271.62,"endTime":2272.16,"body":"nothing new."},{"speaker":"Blaise Delfino","startTime":2272.1899999999996,"endTime":2272.91,"body":"And it will be"},{"speaker":"Matt Hay","startTime":2273.0899999999997,"endTime":2278.1899999999996,"body":"Yes, we hope and so it"},{"speaker":"Matt Hay","startTime":2273.0899999999997,"endTime":2278.1899999999996,"body":"is a is really the longest"},{"speaker":"Matt Hay","startTime":2278.1899999999996,"endTime":2280.7099999999996,"body":"standing issue in water and"},{"speaker":"Matt Hay","startTime":2278.1899999999996,"endTime":2280.7099999999996,"body":"electronics have never gotten"},{"speaker":"Matt Hay","startTime":2280.7099999999996,"endTime":2284.6699999999996,"body":"along. And so and someone asked,"},{"speaker":"Matt Hay","startTime":2280.7099999999996,"endTime":2284.6699999999996,"body":"someone said once well, if Redux"},{"speaker":"Matt Hay","startTime":2284.6699999999996,"endTime":2286.9199999999996,"body":"really worked, they would have"},{"speaker":"Matt Hay","startTime":2284.6699999999996,"endTime":2286.9199999999996,"body":"been invented a long time ago."},{"speaker":"Matt Hay","startTime":2286.98,"endTime":2291.33,"body":"And it didn't exist until a"},{"speaker":"Matt Hay","startTime":2286.98,"endTime":2291.33,"body":"couple of years ago. So we have"},{"speaker":"Matt Hay","startTime":2291.33,"endTime":2294.2999999999997,"body":"provided a new solution to one"},{"speaker":"Matt Hay","startTime":2291.33,"endTime":2294.2999999999997,"body":"of the oldest problems out"},{"speaker":"Matt Hay","startTime":2294.2999999999997,"endTime":2297.5099999999998,"body":"there. Just Just try it, you"},{"speaker":"Matt Hay","startTime":2294.2999999999997,"endTime":2297.5099999999998,"body":"don't even need to believe me,"},{"speaker":"Matt Hay","startTime":2298.0499999999997,"endTime":2301.7099999999996,"body":"Dunk an aid put it in there. Do"},{"speaker":"Matt Hay","startTime":2298.0499999999997,"endTime":2301.7099999999996,"body":"you have it eight minutes and 30"},{"speaker":"Matt Hay","startTime":2301.7099999999996,"endTime":2306.2999999999997,"body":"seconds of your time. Let that"},{"speaker":"Matt Hay","startTime":2301.7099999999996,"endTime":2306.2999999999997,"body":"tell you. So, you know, be open"},{"speaker":"Matt Hay","startTime":2306.2999999999997,"endTime":2309.81,"body":"to those ideas. And from a"},{"speaker":"Matt Hay","startTime":2306.2999999999997,"endTime":2309.81,"body":"patient standpoint, you have a"},{"speaker":"Matt Hay","startTime":2309.81,"endTime":2313.3199999999997,"body":"lot of options when it comes to"},{"speaker":"Matt Hay","startTime":2309.81,"endTime":2313.3199999999997,"body":"hearing care, there's a there's"},{"speaker":"Matt Hay","startTime":2313.3199999999997,"endTime":2314.04,"body":"a whole"},{"speaker":"Blaise Delfino","startTime":2314.16,"endTime":2315.66,"body":"Sometimes too"},{"speaker":"Blaise Delfino","startTime":2314.16,"endTime":2315.66,"body":"many options."},{"speaker":"Matt Hay","startTime":2318.14,"endTime":2322.1,"body":"The I want everybody"},{"speaker":"Matt Hay","startTime":2318.14,"endTime":2322.1,"body":"to have Redux. So I believe that"},{"speaker":"Matt Hay","startTime":2322.1,"endTime":2327.77,"body":"hearing care should be a service"},{"speaker":"Matt Hay","startTime":2322.1,"endTime":2327.77,"body":"that is not a product. I see"},{"speaker":"Matt Hay","startTime":2327.77,"endTime":2331.16,"body":"people all the time ask about"},{"speaker":"Matt Hay","startTime":2327.77,"endTime":2331.16,"body":"what brands are the best. I"},{"speaker":"Matt Hay","startTime":2331.16,"endTime":2334.37,"body":"would rather see people asking"},{"speaker":"Matt Hay","startTime":2331.16,"endTime":2334.37,"body":"what service did you find was"},{"speaker":"Matt Hay","startTime":2334.37,"endTime":2334.85,"body":"the best?"},{"speaker":"Blaise Delfino","startTime":2334.8799999999997,"endTime":2335.5699999999997,"body":"Absolutely."},{"speaker":"Matt Hay","startTime":2336.02,"endTime":2339.9199999999996,"body":"I've had my"},{"speaker":"Matt Hay","startTime":2336.02,"endTime":2339.9199999999996,"body":"audiologist for 15 years, and we"},{"speaker":"Matt Hay","startTime":2339.9199999999996,"endTime":2343.43,"body":"share photos of our children. I"},{"speaker":"Matt Hay","startTime":2339.9199999999996,"endTime":2343.43,"body":"don't know what brand of"},{"speaker":"Matt Hay","startTime":2343.43,"endTime":2347.33,"body":"anything that she uses. I don't"},{"speaker":"Matt Hay","startTime":2343.43,"endTime":2347.33,"body":"know what software I don't know."},{"speaker":"Matt Hay","startTime":2347.33,"endTime":2350.99,"body":"I mean, I know that my implant"},{"speaker":"Matt Hay","startTime":2347.33,"endTime":2350.99,"body":"is cochlear, but that's all. I"},{"speaker":"Matt Hay","startTime":2350.99,"endTime":2355.49,"body":"chose her and stayed with her"},{"speaker":"Matt Hay","startTime":2350.99,"endTime":2355.49,"body":"because she always put my best"},{"speaker":"Matt Hay","startTime":2355.49,"endTime":2358.49,"body":"care first. There was never a"},{"speaker":"Matt Hay","startTime":2355.49,"endTime":2358.49,"body":"time where I questioned whether"},{"speaker":"Matt Hay","startTime":2358.49,"endTime":2362.18,"body":"or not I was being rushed."},{"speaker":"Matt Hay","startTime":2358.49,"endTime":2362.18,"body":"Whether or not her motivation"},{"speaker":"Matt Hay","startTime":2362.18,"endTime":2366.1099999999997,"body":"was to sell more batteries, or"},{"speaker":"Matt Hay","startTime":2362.18,"endTime":2366.1099999999997,"body":"to get me to come back to buy"},{"speaker":"Matt Hay","startTime":2366.1099999999997,"endTime":2369.47,"body":"something else. And I've been"},{"speaker":"Matt Hay","startTime":2366.1099999999997,"endTime":2369.47,"body":"with her for 15 years and have"},{"speaker":"Matt Hay","startTime":2369.56,"endTime":2372.41,"body":"referred everybody that I've"},{"speaker":"Matt Hay","startTime":2369.56,"endTime":2372.41,"body":"everyone I've ever talked to"},{"speaker":"Matt Hay","startTime":2372.41,"endTime":2376.1,"body":"that went to Riley, which is the"},{"speaker":"Matt Hay","startTime":2372.41,"endTime":2376.1,"body":"hospital that I get to, I have"},{"speaker":"Matt Hay","startTime":2376.1,"endTime":2378.68,"body":"always mentioned her by name,"},{"speaker":"Matt Hay","startTime":2376.1,"endTime":2378.68,"body":"which she'll even say, Matt,"},{"speaker":"Matt Hay","startTime":2378.68,"endTime":2380.6,"body":"that's not, you don't need to do"},{"speaker":"Matt Hay","startTime":2378.68,"endTime":2380.6,"body":"that."},{"speaker":"Blaise Delfino","startTime":2381.5,"endTime":2383.54,"body":"But you just had"},{"speaker":"Blaise Delfino","startTime":2381.5,"endTime":2383.54,"body":"such a great experience."},{"speaker":"Matt Hay","startTime":2382.73,"endTime":2387.9199999999996,"body":"And so I just, I think"},{"speaker":"Matt Hay","startTime":2382.73,"endTime":2387.9199999999996,"body":"that if you start focusing too"},{"speaker":"Matt Hay","startTime":2387.9199999999996,"endTime":2390.95,"body":"much on and this again, from a"},{"speaker":"Matt Hay","startTime":2387.9199999999996,"endTime":2390.95,"body":"patient standpoint, is stuck"},{"speaker":"Matt Hay","startTime":2390.95,"endTime":2396.0499999999997,"body":"focusing too much on price. And"},{"speaker":"Matt Hay","startTime":2390.95,"endTime":2396.0499999999997,"body":"you get away from service, that"},{"speaker":"Matt Hay","startTime":2396.2,"endTime":2400.3399999999997,"body":"you make yourself a commodity."},{"speaker":"Matt Hay","startTime":2396.2,"endTime":2400.3399999999997,"body":"And someone's always going to be"},{"speaker":"Matt Hay","startTime":2400.3399999999997,"endTime":2403.0099999999998,"body":"able to beat you on price no"},{"speaker":"Matt Hay","startTime":2400.3399999999997,"endTime":2403.0099999999998,"body":"matter what someone's always"},{"speaker":"Matt Hay","startTime":2403.0099999999998,"endTime":2405.35,"body":"going to be able to go in"},{"speaker":"Matt Hay","startTime":2403.0099999999998,"endTime":2405.35,"body":"cheaper. We were talking before,"},{"speaker":"Blaise Delfino","startTime":2404.6499999999996,"endTime":2440.68,"body":"Over 20 years"},{"speaker":"Blaise Delfino","startTime":2404.6499999999996,"endTime":2440.68,"body":"for sure."},{"speaker":"Blaise Delfino","startTime":2405.62,"endTime":2410.27,"body":"you know, good fast cheap, pick"},{"speaker":"Blaise Delfino","startTime":2405.62,"endTime":2410.27,"body":"two, yep. If you if you if you"},{"speaker":"Blaise Delfino","startTime":2410.27,"endTime":2413.7799999999997,"body":"go price, you've just made"},{"speaker":"Blaise Delfino","startTime":2410.27,"endTime":2413.7799999999997,"body":"yourself the lowest common"},{"speaker":"Blaise Delfino","startTime":2413.7799999999997,"endTime":2416.87,"body":"denominator. Now you can also"},{"speaker":"Blaise Delfino","startTime":2413.7799999999997,"endTime":2416.87,"body":"have good service, they're not"},{"speaker":"Blaise Delfino","startTime":2416.87,"endTime":2420.2,"body":"mutually exclusive. I just"},{"speaker":"Blaise Delfino","startTime":2416.87,"endTime":2420.2,"body":"believe that long standing"},{"speaker":"Blaise Delfino","startTime":2420.2,"endTime":2423.14,"body":"relationship is going to be with"},{"speaker":"Blaise Delfino","startTime":2420.2,"endTime":2423.14,"body":"a person that I feel has my best"},{"speaker":"Blaise Delfino","startTime":2423.14,"endTime":2427.16,"body":"interests first, is looking at"},{"speaker":"Blaise Delfino","startTime":2423.14,"endTime":2427.16,"body":"what technology can help make"},{"speaker":"Blaise Delfino","startTime":2427.16,"endTime":2430.25,"body":"that experience it's very best."},{"speaker":"Blaise Delfino","startTime":2427.16,"endTime":2430.25,"body":"ou know, I saw you using real"},{"speaker":"Blaise Delfino","startTime":2430.25,"endTime":2433.73,"body":"ar measurement. I had two,"},{"speaker":"Blaise Delfino","startTime":2430.25,"endTime":2433.73,"body":"hree years ago, I'd never heard"},{"speaker":"Blaise Delfino","startTime":2433.73,"endTime":2435.68,"body":"f it. I don't know how long"},{"speaker":"Blaise Delfino","startTime":2433.73,"endTime":2435.68,"body":"t's been around, but I know"},{"speaker":"Blaise Delfino","startTime":2435.68,"endTime":2437.1499999999996,"body":"hat I didn't know it existed."},{"speaker":"Matt Hay","startTime":2440.7999999999997,"endTime":2444.16,"body":"Yeah. And after seeing"},{"speaker":"Matt Hay","startTime":2440.7999999999997,"endTime":2444.16,"body":"the response from your patients"},{"speaker":"Matt Hay","startTime":2444.4599999999996,"endTime":2447.49,"body":"of what, you know, the computer"},{"speaker":"Matt Hay","startTime":2444.4599999999996,"endTime":2447.49,"body":"kind of initially said versus"},{"speaker":"Matt Hay","startTime":2447.49,"endTime":2451.12,"body":"what real ear measurement said,"},{"speaker":"Matt Hay","startTime":2447.49,"endTime":2451.12,"body":"like, well, this is a no brainer"},{"speaker":"Matt Hay","startTime":2451.12,"endTime":2451.54,"body":"to me."},{"speaker":"Blaise Delfino","startTime":2451.5699999999997,"endTime":2451.9599999999996,"body":"Yep."},{"speaker":"Matt Hay","startTime":2452.2,"endTime":2454.12,"body":"And obviously I feel"},{"speaker":"Matt Hay","startTime":2452.2,"endTime":2454.12,"body":"that way about Redux too. But"},{"speaker":"Matt Hay","startTime":2454.12,"endTime":2458.5899999999997,"body":"those are all just ways of"},{"speaker":"Matt Hay","startTime":2454.12,"endTime":2458.5899999999997,"body":"utilizing technology to improve"},{"speaker":"Matt Hay","startTime":2458.5899999999997,"endTime":2461.6499999999996,"body":"the service that you can provide"},{"speaker":"Matt Hay","startTime":2458.5899999999997,"endTime":2461.6499999999996,"body":"patients so they can hear"},{"speaker":"Matt Hay","startTime":2461.6499999999996,"endTime":2462.0099999999998,"body":"better."},{"speaker":"Blaise Delfino","startTime":2462.16,"endTime":2464.68,"body":"You're tuned in"},{"speaker":"Blaise Delfino","startTime":2462.16,"endTime":2464.68,"body":"to the Hearing Matters Podcast"},{"speaker":"Blaise Delfino","startTime":2464.68,"endTime":2469.0,"body":"with Dr. Gregory Delfino, and"},{"speaker":"Blaise Delfino","startTime":2464.68,"endTime":2469.0,"body":"Blaise Delfino of Audiology"},{"speaker":"Blaise Delfino","startTime":2469.0,"endTime":2473.83,"body":"Services and Fader Plugs. Today"},{"speaker":"Blaise Delfino","startTime":2469.0,"endTime":2473.83,"body":"we had Matt Hay from Redux join"},{"speaker":"Blaise Delfino","startTime":2473.83,"endTime":2479.3199999999997,"body":"us, talking about the importance"},{"speaker":"Blaise Delfino","startTime":2473.83,"endTime":2479.3199999999997,"body":"of a dry hearing aid and in"},{"speaker":"Blaise Delfino","startTime":2479.3199999999997,"endTime":2482.68,"body":"order to accomplish that, to my"},{"speaker":"Blaise Delfino","startTime":2479.3199999999997,"endTime":2482.68,"body":"fellow hearing healthcare"},{"speaker":"Blaise Delfino","startTime":2482.68,"endTime":2487.0299999999997,"body":"professionals, give Redux a try."},{"speaker":"Blaise Delfino","startTime":2482.68,"endTime":2487.0299999999997,"body":"And Matt we're excited because"},{"speaker":"Blaise Delfino","startTime":2487.0299999999997,"endTime":2491.1099999999997,"body":"you and I kind of had some ideas"},{"speaker":"Blaise Delfino","startTime":2487.0299999999997,"endTime":2491.1099999999997,"body":"going back and forth. For our"},{"speaker":"Blaise Delfino","startTime":2491.1099999999997,"endTime":2495.31,"body":"fellow hearing care"},{"speaker":"Blaise Delfino","startTime":2491.1099999999997,"endTime":2495.31,"body":"professionals, you tuned in to"},{"speaker":"Blaise Delfino","startTime":2495.31,"endTime":2499.2999999999997,"body":"this episode. Now, if you reach"},{"speaker":"Blaise Delfino","startTime":2495.31,"endTime":2499.2999999999997,"body":"out to Matt, his contact"},{"speaker":"Blaise Delfino","startTime":2499.2999999999997,"endTime":2504.3999999999996,"body":"information will be in the"},{"speaker":"Blaise Delfino","startTime":2499.2999999999997,"endTime":2504.3999999999996,"body":"description of this episode. Use"},{"speaker":"Blaise Delfino","startTime":2504.43,"endTime":2509.77,"body":"promo code hearing matters"},{"speaker":"Blaise Delfino","startTime":2504.43,"endTime":2509.77,"body":"podcast and you will receive 10%"},{"speaker":"Blaise Delfino","startTime":2509.7999999999997,"endTime":2514.2099999999996,"body":"off your Redux system. Really"},{"speaker":"Blaise Delfino","startTime":2509.7999999999997,"endTime":2514.2099999999996,"body":"excited for this. And Matt, you"},{"speaker":"Blaise Delfino","startTime":2514.2099999999996,"endTime":2519.43,"body":"know, now is the drumroll for"},{"speaker":"Blaise Delfino","startTime":2514.2099999999996,"endTime":2519.43,"body":"how much moisture we're actually"},{"speaker":"Blaise Delfino","startTime":2519.43,"endTime":2525.5499999999997,"body":"going to pull out of the hearing"},{"speaker":"Blaise Delfino","startTime":2519.43,"endTime":2525.5499999999997,"body":"aid we put in the cup. So would"},{"speaker":"Blaise Delfino","startTime":2525.5499999999997,"endTime":2529.1499999999996,"body":"you say over or under seven"},{"speaker":"Blaise Delfino","startTime":2525.5499999999997,"endTime":2529.1499999999996,"body":"microliters?"},{"speaker":"Matt Hay","startTime":2529.6099999999997,"endTime":2532.73,"body":"Ah man so the"},{"speaker":"Matt Hay","startTime":2529.6099999999997,"endTime":2532.73,"body":"batteries"},{"speaker":"Blaise Delfino","startTime":2532.73,"endTime":2533.5099999999998,"body":"It's been 45"},{"speaker":"Blaise Delfino","startTime":2532.73,"endTime":2533.5099999999998,"body":"minutes."},{"speaker":"Matt Hay","startTime":2533.54,"endTime":2536.0299999999997,"body":"The battery is still"},{"speaker":"Matt Hay","startTime":2533.54,"endTime":2536.0299999999997,"body":"in there, so there might even be"},{"speaker":"Matt Hay","startTime":2536.0299999999997,"endTime":2539.6,"body":"some moisture on the battery,"},{"speaker":"Matt Hay","startTime":2536.0299999999997,"endTime":2539.6,"body":"which I think will not in the"},{"speaker":"Matt Hay","startTime":2539.6,"endTime":2542.5099999999998,"body":"battery, on the battery. So I"},{"speaker":"Matt Hay","startTime":2539.6,"endTime":2542.5099999999998,"body":"think that I will add a little"},{"speaker":"Matt Hay","startTime":2542.5099999999998,"endTime":2545.54,"body":"bit more. So I'm going to go"},{"speaker":"Matt Hay","startTime":2542.5099999999998,"endTime":2545.54,"body":"over, over over seven."},{"speaker":"Blaise Delfino","startTime":2546.6499999999996,"endTime":2548.33,"body":"Well, if you"},{"speaker":"Blaise Delfino","startTime":2546.6499999999996,"endTime":2548.33,"body":"want over seven I'm going under"},{"speaker":"Blaise Delfino","startTime":2548.33,"endTime":2548.7799999999997,"body":"7."},{"speaker":"Matt Hay","startTime":2550.3999999999996,"endTime":2551.48,"body":"I painted you in a"},{"speaker":"Matt Hay","startTime":2550.3999999999996,"endTime":2551.48,"body":"corner there."},{"speaker":"Blaise Delfino","startTime":2551.5099999999998,"endTime":2554.27,"body":"Yeah, just a"},{"speaker":"Blaise Delfino","startTime":2551.5099999999998,"endTime":2554.27,"body":"little bit. No, so the last time"},{"speaker":"Blaise Delfino","startTime":2554.27,"endTime":2558.3199999999997,"body":"we did this, and I put that same"},{"speaker":"Blaise Delfino","startTime":2554.27,"endTime":2558.3199999999997,"body":"hearing aid in water for six"},{"speaker":"Blaise Delfino","startTime":2558.3199999999997,"endTime":2558.77,"body":"hours."},{"speaker":"Matt Hay","startTime":2558.77,"endTime":2559.1299999999997,"body":"Yeah"},{"speaker":"Blaise Delfino","startTime":2559.3399999999997,"endTime":2561.7099999999996,"body":"We pulled out"},{"speaker":"Blaise Delfino","startTime":2559.3399999999997,"endTime":2561.7099999999996,"body":"10.4 microliters."},{"speaker":"Matt Hay","startTime":2561.8599999999997,"endTime":2564.1699999999996,"body":"Oh so you had, you"},{"speaker":"Matt Hay","startTime":2561.8599999999997,"endTime":2564.1699999999996,"body":"weren't sharing all the"},{"speaker":"Matt Hay","startTime":2564.1699999999996,"endTime":2565.58,"body":"information you had available."},{"speaker":"Blaise Delfino","startTime":2566.99,"endTime":2569.27,"body":"So in the"},{"speaker":"Blaise Delfino","startTime":2566.99,"endTime":2569.27,"body":"description, we're gonna put how"},{"speaker":"Blaise Delfino","startTime":2569.27,"endTime":2573.68,"body":"much moisture we removed. Thank"},{"speaker":"Blaise Delfino","startTime":2569.27,"endTime":2573.68,"body":"you so much for tuning in. Matt,"},{"speaker":"Blaise Delfino","startTime":2573.7099999999996,"endTime":2576.1699999999996,"body":"thank you so much for joining us"},{"speaker":"Blaise Delfino","startTime":2573.7099999999996,"endTime":2576.1699999999996,"body":"here on the Hearing Matters"},{"speaker":"Blaise Delfino","startTime":2576.1699999999996,"endTime":2580.37,"body":"Podcast, safe travels home, and"},{"speaker":"Blaise Delfino","startTime":2576.1699999999996,"endTime":2580.37,"body":"until next time hear life's"},{"speaker":"Blaise Delfino","startTime":2580.37,"endTime":2580.8199999999997,"body":"story."}]}