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Making the Fan
Turn casual customers into faithful fans. And employees into evangelists.
A dynamic show with different formats designed to help you grow average revenue per customer (ARPU) and reduce customer churn.
Casual conversations with host David Millay and the best brand marketers and operators in the world. Scientific breakdowns of tribes, trends, theories and tests (brand case studies). And idea brainstorms with recurring guests, like Christina Garnett, Troy Hidduke Campbell, and Kaila Pettis.
Making the Fan
How Mentor Managers Inspire Employees to "Love it Here" w/ Clint Pulver
After more than 220 undercover interviews with 12,000 employees, Clint Pulver is known as the leading authority on employee retention. In this episode, David and Clint discuss the key attributes of mentor managing and the 5 Cs of leadership that result in employees saying, “I Love it Here.”
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2:24 The Undercover Millennial Program
5:49 Behind the Book “I Love It Here”
9:24 The 4 Types of Managers
17:36 Assessing Your Leadership - The 5 Cs
21:43 Leading Through Transitions - Status Interviews
25:43 Finding Purpose
27:56 Advocating vs. Developing
32:06 The Power of Purpose
34:46 Individual Needs vs. Organizational Needs
42:28 To Don’t Lists
44:23 Be A Mr. Jensen
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To connect with Clint Pulver, check out his website or follow him on social:
ClintPulver.com | Twitter | LinkedIn | YouTube
Read Clint’s book I Love It Here
For more leadership resources, check out Clint’s masterclass
Connect with Host, David Millay:
Connect w/ David Millay on LINKEDIN: https://www.linkedin.com/in/davidmillay/
Follow David on INSTAGRAM: https://www.instagram.com/david.millay/
Follow David Millay on TWITTER: https://twitter.com/DavidMillay