{"version":"1.0.0","segments":[{"speaker":"Speaker","startTime":9.919,"endTime":11.199,"body":"Hi there. This is Harry."},{"speaker":"Speaker","startTime":11.199,"endTime":14.199,"body":"Welcome back to Advanced English"},{"speaker":"Speaker","startTime":14.199,"endTime":16.76,"body":"to help you to get a better"},{"speaker":"Speaker","startTime":16.76,"endTime":20.12,"body":"language, to help you with your"},{"speaker":"Speaker","startTime":20.12,"endTime":23.76,"body":"business, English skills,"},{"speaker":"Speaker","startTime":23.76,"endTime":25.48,"body":"goals are, we're here to help."},{"speaker":"Speaker","startTime":25.48,"endTime":29.039,"body":"And for those of you and your"},{"speaker":"Speaker","startTime":29.039,"endTime":31.199,"body":"to one lessons, well, you know"},{"speaker":"Speaker","startTime":31.199,"endTime":32.56,"body":"Just get in touch"},{"speaker":"Speaker","startTime":32.56,"endTime":36.0,"body":"www.englishlessonviaskype.com"},{"speaker":"Speaker","startTime":36.0,"endTime":38.24,"body":"and you can apply for a free"},{"speaker":"Speaker","startTime":38.24,"endTime":39.159,"body":"trial lesson."},{"speaker":"Speaker","startTime":39.159,"endTime":40.439,"body":"And we'll be very happy to hear"},{"speaker":"Speaker","startTime":40.439,"endTime":42.399,"body":"from you and very happy to help"},{"speaker":"Speaker","startTime":42.399,"endTime":42.759,"body":"you."},{"speaker":"Speaker","startTime":42.759,"endTime":46.159,"body":"So what have I got for you today"},{"speaker":"Speaker","startTime":46.159,"endTime":49.38,"body":"Well, in this lesson, I'm going"},{"speaker":"Speaker","startTime":49.38,"endTime":53.56,"body":"relating to problems in the"},{"speaker":"Speaker","startTime":53.56,"endTime":55.28,"body":"So I'm going to go through the"},{"speaker":"Speaker","startTime":55.28,"endTime":56.84,"body":"There are twelve particular"},{"speaker":"Speaker","startTime":56.84,"endTime":58.039,"body":"points I want to make, and I'll"},{"speaker":"Speaker","startTime":58.039,"endTime":59.64,"body":"give you some examples of each"},{"speaker":"Speaker","startTime":59.64,"endTime":60.159,"body":"of them."},{"speaker":"Speaker","startTime":60.159,"endTime":62.259,"body":"Okay, so let's get started."},{"speaker":"Speaker","startTime":62.259,"endTime":64.98,"body":"To neglect a pet."},{"speaker":"Speaker","startTime":64.98,"endTime":69.219,"body":"Hate to be absent from"},{"speaker":"Speaker","startTime":69.219,"endTime":79.48,"body":"A jam pile up, hectic, snowed"},{"speaker":"Speaker","startTime":79.48,"endTime":83.7,"body":"something, fail to do something."},{"speaker":"Speaker","startTime":83.7,"endTime":86.739,"body":"Hum, slurp."},{"speaker":"Speaker","startTime":86.739,"endTime":88.7,"body":"And I'll mention those later."},{"speaker":"Speaker","startTime":88.7,"endTime":89.459,"body":"You may sound."},{"speaker":"Speaker","startTime":89.459,"endTime":91.54,"body":"Or they may sound a little bit"},{"speaker":"Speaker","startTime":91.54,"endTime":93.98,"body":"reason why and then hand over."},{"speaker":"Speaker","startTime":93.98,"endTime":95.859,"body":"Okay, so as I was going to go"},{"speaker":"Speaker","startTime":95.859,"endTime":97.06,"body":"through them one by one, and"},{"speaker":"Speaker","startTime":97.06,"endTime":99.54,"body":"here they're a mix of words and"},{"speaker":"Speaker","startTime":99.54,"endTime":101.079,"body":"vocabulary and also some"},{"speaker":"Speaker","startTime":101.079,"endTime":102.659,"body":"expressions of phrasal verbs,"},{"speaker":"Speaker","startTime":102.659,"endTime":103.859,"body":"but they're all to do with"},{"speaker":"Speaker","startTime":103.859,"endTime":105.42,"body":"problems that you might face in"},{"speaker":"Speaker","startTime":105.42,"endTime":106.099,"body":"the office."},{"speaker":"Speaker","startTime":106.099,"endTime":106.5,"body":"Okay."},{"speaker":"Speaker","startTime":106.5,"endTime":107.62,"body":"To neglect."},{"speaker":"Speaker","startTime":107.62,"endTime":109.68,"body":"Well, to neglect is either to"},{"speaker":"Speaker","startTime":109.68,"endTime":111.739,"body":"forget by accident or"},{"speaker":"Speaker","startTime":111.739,"endTime":112.54,"body":"deliberately."},{"speaker":"Speaker","startTime":112.54,"endTime":115.14,"body":"Okay, so you neglect to tell"},{"speaker":"Speaker","startTime":115.14,"endTime":116.92,"body":"your boss that you're taking"},{"speaker":"Speaker","startTime":116.92,"endTime":118.939,"body":"holidays next week, and when he"},{"speaker":"Speaker","startTime":118.939,"endTime":120.275,"body":"comes looking for you on the"},{"speaker":"Speaker","startTime":120.275,"endTime":122.17,"body":"Monday or Tuesday, you're not"},{"speaker":"Speaker","startTime":122.17,"endTime":122.569,"body":"there."},{"speaker":"Speaker","startTime":122.569,"endTime":122.89,"body":"Okay."},{"speaker":"Speaker","startTime":122.89,"endTime":124.849,"body":"And he's wondering, where's"},{"speaker":"Speaker","startTime":124.849,"endTime":127.53,"body":"Oh, he's on holidays, but he"},{"speaker":"Speaker","startTime":127.53,"endTime":129.889,"body":"clear holidays before you go."},{"speaker":"Speaker","startTime":129.889,"endTime":130.21,"body":"Okay."},{"speaker":"Speaker","startTime":130.21,"endTime":132.21,"body":"So to neglect to tell your boss"},{"speaker":"Speaker","startTime":132.21,"endTime":133.93,"body":"that you're going on holidays,"},{"speaker":"Speaker","startTime":133.93,"endTime":136.129,"body":"to neglect to inform your"},{"speaker":"Speaker","startTime":136.129,"endTime":137.849,"body":"customer that you couldn't make"},{"speaker":"Speaker","startTime":137.849,"endTime":138.49,"body":"the meeting."},{"speaker":"Speaker","startTime":138.49,"endTime":141.81,"body":"So when it comes to eleven"},{"speaker":"Speaker","startTime":141.81,"endTime":147.09,"body":"the client sends a WhatsApp"},{"speaker":"Speaker","startTime":147.09,"endTime":150.93,"body":"or does something to find out"},{"speaker":"Speaker","startTime":150.93,"endTime":151.689,"body":"for the meeting."},{"speaker":"Speaker","startTime":151.689,"endTime":155.169,"body":"Oh, did he not tell you he's out"},{"speaker":"Speaker","startTime":155.169,"endTime":158.729,"body":"Or you neglect it to get"},{"speaker":"Speaker","startTime":158.729,"endTime":162.59,"body":"or you forgot to contact the"},{"speaker":"Speaker","startTime":162.59,"endTime":164.37,"body":"neglect to do something."},{"speaker":"Speaker","startTime":164.37,"endTime":166.61,"body":"So when we neglect, we forget."},{"speaker":"Speaker","startTime":166.61,"endTime":167.969,"body":"And either it can be just"},{"speaker":"Speaker","startTime":167.969,"endTime":169.81,"body":"deliberate and you're determined"},{"speaker":"Speaker","startTime":169.81,"endTime":172.129,"body":"not to do it or you've done it"},{"speaker":"Speaker","startTime":172.129,"endTime":172.65,"body":"by accident."},{"speaker":"Speaker","startTime":172.65,"endTime":173.77,"body":"Because if you're sick, then"},{"speaker":"Speaker","startTime":173.77,"endTime":175.21,"body":"perhaps you're not feeling so"},{"speaker":"Speaker","startTime":175.21,"endTime":175.49,"body":"well."},{"speaker":"Speaker","startTime":175.49,"endTime":177.169,"body":"So you forget that you've got a"},{"speaker":"Speaker","startTime":177.169,"endTime":178.05,"body":"meeting the next day and"},{"speaker":"Speaker","startTime":178.05,"endTime":179.81,"body":"therefore you neglect to inform"},{"speaker":"Speaker","startTime":179.81,"endTime":181.349,"body":"the person."},{"speaker":"Speaker","startTime":181.349,"endTime":183.03,"body":"Okay, so it can be generally"},{"speaker":"Speaker","startTime":183.03,"endTime":184.75,"body":"neglect neglectful in your"},{"speaker":"Speaker","startTime":184.75,"endTime":185.71,"body":"duties."},{"speaker":"Speaker","startTime":185.71,"endTime":187.03,"body":"Okay, so this means you just"},{"speaker":"Speaker","startTime":187.03,"endTime":188.99,"body":"don't do what you're supposed to"},{"speaker":"Speaker","startTime":188.99,"endTime":191.15,"body":"do, or what you do is not so"},{"speaker":"Speaker","startTime":191.15,"endTime":191.949,"body":"diligent."},{"speaker":"Speaker","startTime":191.949,"endTime":193.83,"body":"And perhaps your boss has to"},{"speaker":"Speaker","startTime":193.83,"endTime":194.949,"body":"have a word with you when he"},{"speaker":"Speaker","startTime":194.949,"endTime":195.229,"body":"comes."},{"speaker":"Speaker","startTime":195.229,"endTime":196.509,"body":"When it comes to your official"},{"speaker":"Speaker","startTime":196.509,"endTime":198.11,"body":"review, neglectful in your"},{"speaker":"Speaker","startTime":198.11,"endTime":199.75,"body":"duties."},{"speaker":"Speaker","startTime":199.75,"endTime":200.71,"body":"Pet hate."},{"speaker":"Speaker","startTime":200.71,"endTime":205.71,"body":"Well, we all have pets like dogs"},{"speaker":"Speaker","startTime":205.71,"endTime":206.87,"body":"or whatever you might have."},{"speaker":"Speaker","startTime":206.87,"endTime":209.669,"body":"So pets are generally things"},{"speaker":"Speaker","startTime":209.669,"endTime":210.31,"body":"Okay."},{"speaker":"Speaker","startTime":210.31,"endTime":212.289,"body":"And then it might look like a"},{"speaker":"Speaker","startTime":212.289,"endTime":214.409,"body":"confusion of terminology, a pet"},{"speaker":"Speaker","startTime":214.409,"endTime":214.909,"body":"hate."},{"speaker":"Speaker","startTime":214.909,"endTime":218.15,"body":"But pet hate means something you"},{"speaker":"Speaker","startTime":218.15,"endTime":218.909,"body":"Top of your list."},{"speaker":"Speaker","startTime":218.909,"endTime":222.27,"body":"You really, really hate about"},{"speaker":"Speaker","startTime":222.27,"endTime":225.71,"body":"So what might your pet hate be"},{"speaker":"Speaker","startTime":225.71,"endTime":230.05,"body":"It might be that you have to be"},{"speaker":"Speaker","startTime":230.05,"endTime":233.909,"body":"morning, and probably you have"},{"speaker":"Speaker","startTime":233.909,"endTime":236.11,"body":"therefore they know exactly"},{"speaker":"Speaker","startTime":236.11,"endTime":239.43,"body":"You log in on your computer and"},{"speaker":"Speaker","startTime":239.43,"endTime":243.139,"body":"at two minutes before eight or"},{"speaker":"Speaker","startTime":243.139,"endTime":245.34,"body":"So that could be your pet hate."},{"speaker":"Speaker","startTime":245.34,"endTime":246.74,"body":"Your pet hate could be somebody"},{"speaker":"Speaker","startTime":246.74,"endTime":249.86,"body":"that's constantly drumming their"},{"speaker":"Speaker","startTime":249.86,"endTime":251.58,"body":"fingers on the table next to"},{"speaker":"Speaker","startTime":251.58,"endTime":251.74,"body":"you."},{"speaker":"Speaker","startTime":251.74,"endTime":255.62,"body":"That could be a real pet hate,"},{"speaker":"Speaker","startTime":255.62,"endTime":258.579,"body":"got a very loud laugh when"},{"speaker":"Speaker","startTime":258.579,"endTime":260.22,"body":"Oh ho ho ho ho ho ho ho."},{"speaker":"Speaker","startTime":260.22,"endTime":260.62,"body":"Yeah."},{"speaker":"Speaker","startTime":260.62,"endTime":265.259,"body":"So that could be a pet hate or"},{"speaker":"Speaker","startTime":267.3,"endTime":271.18,"body":"Sniffing or picking their nose"},{"speaker":"Speaker","startTime":271.18,"endTime":271.54,"body":"Yeah."},{"speaker":"Speaker","startTime":271.54,"endTime":271.98,"body":"Okay."},{"speaker":"Speaker","startTime":271.98,"endTime":273.459,"body":"My pet hate used to be people"},{"speaker":"Speaker","startTime":273.459,"endTime":275.379,"body":"who used to fall asleep in the"},{"speaker":"Speaker","startTime":275.379,"endTime":275.98,"body":"meeting."},{"speaker":"Speaker","startTime":275.98,"endTime":277.019,"body":"Perhaps because I might have"},{"speaker":"Speaker","startTime":277.019,"endTime":278.56,"body":"been a little bit boring, but,"},{"speaker":"Speaker","startTime":278.56,"endTime":279.62,"body":"you know, you might be sitting"},{"speaker":"Speaker","startTime":279.62,"endTime":280.66,"body":"there with one of your"},{"speaker":"Speaker","startTime":280.66,"endTime":282.3,"body":"colleagues and you had customers"},{"speaker":"Speaker","startTime":282.3,"endTime":283.42,"body":"or clients on the other side of"},{"speaker":"Speaker","startTime":283.42,"endTime":283.699,"body":"the table."},{"speaker":"Speaker","startTime":283.699,"endTime":286.66,"body":"And when you look at your"},{"speaker":"Speaker","startTime":286.66,"endTime":288.66,"body":"That would be my pet."},{"speaker":"Speaker","startTime":288.66,"endTime":292.66,"body":"So pet eight something you hate"},{"speaker":"Speaker","startTime":292.66,"endTime":293.3,"body":"Okay."},{"speaker":"Speaker","startTime":293.3,"endTime":296.779,"body":"Or some that could be at home,"},{"speaker":"Speaker","startTime":296.779,"endTime":300.279,"body":"But here we're talking about the"},{"speaker":"Speaker","startTime":300.279,"endTime":301.36,"body":"around the office."},{"speaker":"Speaker","startTime":303.079,"endTime":303.92,"body":"Number three."},{"speaker":"Speaker","startTime":303.92,"endTime":305.92,"body":"Absent from something?"},{"speaker":"Speaker","startTime":305.92,"endTime":310.04,"body":"Well, you could be absent from"},{"speaker":"Speaker","startTime":310.04,"endTime":311.6,"body":"felt it wasn't important."},{"speaker":"Speaker","startTime":311.6,"endTime":313.72,"body":"So you just didn't bother"},{"speaker":"Speaker","startTime":313.72,"endTime":316.48,"body":"And somebody asks you, where"},{"speaker":"Speaker","startTime":316.48,"endTime":317.6,"body":"to be at the meeting are."},{"speaker":"Speaker","startTime":317.6,"endTime":319.04,"body":"That meeting's so boring."},{"speaker":"Speaker","startTime":319.04,"endTime":320.279,"body":"We never do anything."},{"speaker":"Speaker","startTime":320.279,"endTime":321.279,"body":"We never say anything."},{"speaker":"Speaker","startTime":321.279,"endTime":322.6,"body":"It never achieved anything."},{"speaker":"Speaker","startTime":322.6,"endTime":325.68,"body":"Nobody knows whether you're"},{"speaker":"Speaker","startTime":325.68,"endTime":327.399,"body":"They say, oh, well, I noticed"},{"speaker":"Speaker","startTime":327.399,"endTime":329.36,"body":"And I think the boss did as"},{"speaker":"Speaker","startTime":329.36,"endTime":333.8,"body":"Okay, so to be absent from"},{"speaker":"Speaker","startTime":333.8,"endTime":335.399,"body":"from the Christmas party."},{"speaker":"Speaker","startTime":335.399,"endTime":338.959,"body":"Some people like Christmas"},{"speaker":"Speaker","startTime":338.959,"endTime":339.759,"body":"Somebody don't."},{"speaker":"Speaker","startTime":339.759,"endTime":342.6,"body":"Some people don't know why they"},{"speaker":"Speaker","startTime":342.6,"endTime":344.12,"body":"Sometimes it looks bad."},{"speaker":"Speaker","startTime":344.12,"endTime":345.459,"body":"If you don't that you have to"},{"speaker":"Speaker","startTime":345.459,"endTime":347.48,"body":"sort of socialize with your"},{"speaker":"Speaker","startTime":347.48,"endTime":347.959,"body":"colleagues."},{"speaker":"Speaker","startTime":347.959,"endTime":349.959,"body":"So it's, after all, just a"},{"speaker":"Speaker","startTime":349.959,"endTime":353.48,"body":"You have a bit of fun, let your"},{"speaker":"Speaker","startTime":353.48,"endTime":354.72,"body":"from the party."},{"speaker":"Speaker","startTime":354.72,"endTime":358.639,"body":"You can be absent from the"},{"speaker":"Speaker","startTime":358.639,"endTime":363.149,"body":"Or perhaps your company has been"},{"speaker":"Speaker","startTime":363.149,"endTime":364.47,"body":"within the area."},{"speaker":"Speaker","startTime":364.47,"endTime":368.269,"body":"Some social responsible"},{"speaker":"Speaker","startTime":368.269,"endTime":371.87,"body":"volunteers and volunteers in"},{"speaker":"Speaker","startTime":371.87,"endTime":373.31,"body":"everybody to do something."},{"speaker":"Speaker","startTime":373.31,"endTime":374.99,"body":"And you're absent from the list."},{"speaker":"Speaker","startTime":374.99,"endTime":376.189,"body":"You just don't see why you"},{"speaker":"Speaker","startTime":376.189,"endTime":378.23,"body":"should spend your free time on a"},{"speaker":"Speaker","startTime":378.23,"endTime":379.55,"body":"Saturday or Sunday, or an"},{"speaker":"Speaker","startTime":379.55,"endTime":381.55,"body":"evening doing something for a"},{"speaker":"Speaker","startTime":381.55,"endTime":382.269,"body":"region."},{"speaker":"Speaker","startTime":382.269,"endTime":384.47,"body":"An area where you don't even"},{"speaker":"Speaker","startTime":384.47,"endTime":386.99,"body":"Okay, you might live many"},{"speaker":"Speaker","startTime":386.99,"endTime":391.589,"body":"So to be absent from something a"},{"speaker":"Speaker","startTime":391.589,"endTime":393.449,"body":"jam, well, a jam can be a couple"},{"speaker":"Speaker","startTime":393.449,"endTime":393.75,"body":"of things."},{"speaker":"Speaker","startTime":393.75,"endTime":396.35,"body":"If you're travelling to work, it"},{"speaker":"Speaker","startTime":396.35,"endTime":398.35,"body":"So the traffic is blocked."},{"speaker":"Speaker","startTime":398.35,"endTime":399.889,"body":"Bumper to bumper, as they say,"},{"speaker":"Speaker","startTime":399.889,"endTime":401.589,"body":"and it takes you forever to get"},{"speaker":"Speaker","startTime":401.589,"endTime":401.949,"body":"in."},{"speaker":"Speaker","startTime":401.949,"endTime":403.329,"body":"But when we're talking about in"},{"speaker":"Speaker","startTime":403.329,"endTime":405.91,"body":"the office, jam is typically"},{"speaker":"Speaker","startTime":405.91,"endTime":408.029,"body":"like a jam in the photocopying"},{"speaker":"Speaker","startTime":408.029,"endTime":408.55,"body":"machine."},{"speaker":"Speaker","startTime":408.55,"endTime":412.949,"body":"So ah, this photocopier, it's"},{"speaker":"Speaker","startTime":412.949,"endTime":414.949,"body":"Every time I try to get more"},{"speaker":"Speaker","startTime":414.949,"endTime":417.25,"body":"than two or three pages printed,"},{"speaker":"Speaker","startTime":417.25,"endTime":417.99,"body":"it jams."},{"speaker":"Speaker","startTime":417.99,"endTime":419.149,"body":"I have to switch it off."},{"speaker":"Speaker","startTime":419.149,"endTime":421.86,"body":"I I have to take out the damaged"},{"speaker":"Speaker","startTime":421.86,"endTime":422.939,"body":"Open the tray."},{"speaker":"Speaker","startTime":422.939,"endTime":424.3,"body":"Put some more paper in."},{"speaker":"Speaker","startTime":424.3,"endTime":425.699,"body":"And it does that repeatedly."},{"speaker":"Speaker","startTime":425.699,"endTime":427.779,"body":"I wish we could replace it for"},{"speaker":"Speaker","startTime":427.779,"endTime":428.939,"body":"something a little bit more"},{"speaker":"Speaker","startTime":428.939,"endTime":429.459,"body":"modern."},{"speaker":"Speaker","startTime":429.459,"endTime":432.66,"body":"I'm sick of asking the boss to"},{"speaker":"Speaker","startTime":432.66,"endTime":434.699,"body":"So a paper jam."},{"speaker":"Speaker","startTime":434.699,"endTime":439.139,"body":"A jam inside the photocopier"},{"speaker":"Speaker","startTime":439.139,"endTime":440.699,"body":"to your colleagues."},{"speaker":"Speaker","startTime":440.699,"endTime":443.139,"body":"Now, you could also be in a jam."},{"speaker":"Speaker","startTime":443.139,"endTime":446.379,"body":"And when you're in a jam, it"},{"speaker":"Speaker","startTime":446.379,"endTime":449.74,"body":"a sticky situation with either"},{"speaker":"Speaker","startTime":449.74,"endTime":451.379,"body":"perhaps one of your customers."},{"speaker":"Speaker","startTime":451.379,"endTime":456.259,"body":"Perhaps you've over promised"},{"speaker":"Speaker","startTime":456.259,"endTime":459.74,"body":"the delivery didn't happen on"},{"speaker":"Speaker","startTime":459.74,"endTime":461.259,"body":"And he's sending messages or"},{"speaker":"Speaker","startTime":461.259,"endTime":463.3,"body":"calls wanting to know where the"},{"speaker":"Speaker","startTime":463.3,"endTime":464.1,"body":"delivery is."},{"speaker":"Speaker","startTime":464.1,"endTime":465.819,"body":"So you're in a bit of a jam."},{"speaker":"Speaker","startTime":465.819,"endTime":467.259,"body":"So a bit of a jam could be"},{"speaker":"Speaker","startTime":467.259,"endTime":468.939,"body":"something sticky, like jam is"},{"speaker":"Speaker","startTime":468.939,"endTime":469.259,"body":"sticky."},{"speaker":"Speaker","startTime":469.259,"endTime":471.819,"body":"You know, if you get"},{"speaker":"Speaker","startTime":471.819,"endTime":473.06,"body":"jam on your fingers."},{"speaker":"Speaker","startTime":473.06,"endTime":475.42,"body":"MM. It's very sweet, but it's"},{"speaker":"Speaker","startTime":475.42,"endTime":477.54,"body":"So when you're in a jam, you're"},{"speaker":"Speaker","startTime":477.54,"endTime":478.81,"body":"in a slightly difficult"},{"speaker":"Speaker","startTime":478.81,"endTime":480.0,"body":"situation."},{"speaker":"Speaker","startTime":480.0,"endTime":482.399,"body":"Or perhaps you're in a bit of a"},{"speaker":"Speaker","startTime":482.399,"endTime":485.6,"body":"where you promised to cover for"},{"speaker":"Speaker","startTime":485.6,"endTime":487.0,"body":"lunch or a late lunch."},{"speaker":"Speaker","startTime":487.0,"endTime":488.439,"body":"But you realize that you can't"},{"speaker":"Speaker","startTime":488.439,"endTime":489.399,"body":"because you've got to go to the"},{"speaker":"Speaker","startTime":489.399,"endTime":489.879,"body":"dentist."},{"speaker":"Speaker","startTime":489.879,"endTime":491.079,"body":"So what are you going to do?"},{"speaker":"Speaker","startTime":491.079,"endTime":494.24,"body":"How are you going to cover that"},{"speaker":"Speaker","startTime":494.24,"endTime":496.759,"body":"So you have to tell them, look,"},{"speaker":"Speaker","startTime":496.759,"endTime":500.639,"body":"for you on Wednesday or Thursday"},{"speaker":"Speaker","startTime":500.639,"endTime":501.759,"body":"to the dentist."},{"speaker":"Speaker","startTime":501.759,"endTime":502.079,"body":"Okay."},{"speaker":"Speaker","startTime":502.079,"endTime":504.12,"body":"So in a bit of a jam."},{"speaker":"Speaker","startTime":505.639,"endTime":507.439,"body":"Next one pile up."},{"speaker":"Speaker","startTime":507.439,"endTime":510.959,"body":"Well, this is when work can pile"},{"speaker":"Speaker","startTime":510.959,"endTime":514.159,"body":"Either we've been on holidays,"},{"speaker":"Speaker","startTime":514.159,"endTime":517.08,"body":"back from your annual leave,"},{"speaker":"Speaker","startTime":517.08,"endTime":520.84,"body":"things sitting in your inbox,"},{"speaker":"Speaker","startTime":520.84,"endTime":521.759,"body":"have to be dealt with."},{"speaker":"Speaker","startTime":521.759,"endTime":525.12,"body":"And perhaps nobody has looked"},{"speaker":"Speaker","startTime":525.12,"endTime":529.919,"body":"So when you come back, you've"},{"speaker":"Speaker","startTime":529.919,"endTime":535.159,"body":"emails waiting to be answered so"},{"speaker":"Speaker","startTime":535.159,"endTime":539.82,"body":"Okay, so to pile up means one"},{"speaker":"Speaker","startTime":539.82,"endTime":542.539,"body":"Lots of work that you have to"},{"speaker":"Speaker","startTime":542.539,"endTime":543.82,"body":"A lot of the time when you start"},{"speaker":"Speaker","startTime":543.82,"endTime":545.659,"body":"looking at the emails, a lot of"},{"speaker":"Speaker","startTime":545.659,"endTime":547.059,"body":"them are out of date, so you can"},{"speaker":"Speaker","startTime":547.059,"endTime":548.899,"body":"probably delete them, or you can"},{"speaker":"Speaker","startTime":548.899,"endTime":551.019,"body":"just click on click off because"},{"speaker":"Speaker","startTime":551.019,"endTime":552.899,"body":"there's no action because it's"},{"speaker":"Speaker","startTime":552.899,"endTime":553.46,"body":"two weeks."},{"speaker":"Speaker","startTime":553.46,"endTime":556.34,"body":"And so perhaps they don't need"},{"speaker":"Speaker","startTime":556.34,"endTime":559.34,"body":"Or somebody else has taken some"},{"speaker":"Speaker","startTime":559.34,"endTime":562.34,"body":"And then you can categorize the"},{"speaker":"Speaker","startTime":562.34,"endTime":564.86,"body":"those that are urgent, and then"},{"speaker":"Speaker","startTime":564.86,"endTime":568.86,"body":"So that's a better way to deal"},{"speaker":"Speaker","startTime":568.86,"endTime":571.98,"body":"has been piling up while you've"},{"speaker":"Speaker","startTime":571.98,"endTime":572.539,"body":"Okay."},{"speaker":"Speaker","startTime":572.539,"endTime":574.379,"body":"Or you might be out sick for a"},{"speaker":"Speaker","startTime":574.379,"endTime":575.74,"body":"And of course, people are not"},{"speaker":"Speaker","startTime":575.74,"endTime":576.779,"body":"sure when you're going to come"},{"speaker":"Speaker","startTime":576.779,"endTime":577.259,"body":"back."},{"speaker":"Speaker","startTime":577.259,"endTime":579.059,"body":"So of course, messages might"},{"speaker":"Speaker","startTime":579.059,"endTime":581.48,"body":"pile up, emails might pile up,"},{"speaker":"Speaker","startTime":581.48,"endTime":583.179,"body":"responses that you need to deal"},{"speaker":"Speaker","startTime":583.179,"endTime":583.62,"body":"with."},{"speaker":"Speaker","startTime":583.62,"endTime":586.1,"body":"Okay, so when work piles up, it"},{"speaker":"Speaker","startTime":586.1,"endTime":588.659,"body":"gets higher and higher, either"},{"speaker":"Speaker","startTime":588.659,"endTime":590.379,"body":"literally on your desk or"},{"speaker":"Speaker","startTime":590.379,"endTime":593.32,"body":"metaphorically in the inbox on"},{"speaker":"Speaker","startTime":593.32,"endTime":594.899,"body":"your emails."},{"speaker":"Speaker","startTime":594.899,"endTime":596.62,"body":"So when you log on in the"},{"speaker":"Speaker","startTime":596.62,"endTime":598.414,"body":"morning and you see twenty or"},{"speaker":"Speaker","startTime":598.414,"endTime":599.85,"body":"thirty or forty unanswered"},{"speaker":"Speaker","startTime":599.85,"endTime":600.49,"body":"emails got."},{"speaker":"Speaker","startTime":600.49,"endTime":602.289,"body":"Oh no, my God, the work has"},{"speaker":"Speaker","startTime":602.289,"endTime":604.45,"body":"really piled up since I've been"},{"speaker":"Speaker","startTime":604.45,"endTime":605.25,"body":"away."},{"speaker":"Speaker","startTime":605.25,"endTime":606.49,"body":"Why did I go on holidays?"},{"speaker":"Speaker","startTime":606.49,"endTime":608.25,"body":"Why did I take that extra day?"},{"speaker":"Speaker","startTime":609.57,"endTime":610.289,"body":"Hectic?"},{"speaker":"Speaker","startTime":610.289,"endTime":614.37,"body":"Well, hectic is an adjective to"},{"speaker":"Speaker","startTime":614.37,"endTime":615.69,"body":"little bit chaotic."},{"speaker":"Speaker","startTime":615.69,"endTime":616.33,"body":"Okay, so."},{"speaker":"Speaker","startTime":616.33,"endTime":618.649,"body":"Oh, it's really hectic around"},{"speaker":"Speaker","startTime":618.649,"endTime":620.649,"body":"I don't have a minute to myself."},{"speaker":"Speaker","startTime":620.649,"endTime":624.649,"body":"Every time I put down the mobile"},{"speaker":"Speaker","startTime":624.649,"endTime":627.149,"body":"Every time I answer one email,"},{"speaker":"Speaker","startTime":627.149,"endTime":629.049,"body":"something else pops into my"},{"speaker":"Speaker","startTime":629.049,"endTime":629.69,"body":"inbox."},{"speaker":"Speaker","startTime":629.69,"endTime":631.929,"body":"It's been hectic for such a long"},{"speaker":"Speaker","startTime":631.929,"endTime":633.73,"body":"It's of course, our busy time."},{"speaker":"Speaker","startTime":633.73,"endTime":635.85,"body":"This is when people are making"},{"speaker":"Speaker","startTime":635.85,"endTime":638.95,"body":"But you know it's good for"},{"speaker":"Speaker","startTime":638.95,"endTime":639.929,"body":"keeps you busy."},{"speaker":"Speaker","startTime":639.929,"endTime":641.87,"body":"But really, really, it's so"},{"speaker":"Speaker","startTime":641.87,"endTime":645.049,"body":"hectic, so hectic describes when"},{"speaker":"Speaker","startTime":645.049,"endTime":646.59,"body":"you're running around a little"},{"speaker":"Speaker","startTime":646.59,"endTime":647.169,"body":"bit."},{"speaker":"Speaker","startTime":647.169,"endTime":650.21,"body":"You're coming in at eight"},{"speaker":"Speaker","startTime":650.21,"endTime":653.289,"body":"in and you hang up your coat and"},{"speaker":"Speaker","startTime":653.289,"endTime":656.169,"body":"working flat out and the next"},{"speaker":"Speaker","startTime":656.169,"endTime":659.57,"body":"or the next thing you know, it's"},{"speaker":"Speaker","startTime":659.57,"endTime":663.19,"body":"five or six and time to clock"},{"speaker":"Speaker","startTime":663.19,"endTime":665.35,"body":"So a real hectic day."},{"speaker":"Speaker","startTime":665.35,"endTime":668.75,"body":"So when you get home to your"},{"speaker":"Speaker","startTime":668.75,"endTime":669.629,"body":"Oh, hectic."},{"speaker":"Speaker","startTime":669.629,"endTime":673.07,"body":"You know, one of those days"},{"speaker":"Speaker","startTime":673.07,"endTime":674.509,"body":"evening, morning till night."},{"speaker":"Speaker","startTime":674.509,"endTime":675.549,"body":"Nonstop."},{"speaker":"Speaker","startTime":675.549,"endTime":677.35,"body":"A real hectic time."},{"speaker":"Speaker","startTime":677.35,"endTime":681.269,"body":"Okay, so hectic doesn't"},{"speaker":"Speaker","startTime":681.269,"endTime":683.549,"body":"It just very, very busy."},{"speaker":"Speaker","startTime":683.549,"endTime":683.83,"body":"Yeah."},{"speaker":"Speaker","startTime":683.83,"endTime":687.429,"body":"And everybody asking for this,"},{"speaker":"Speaker","startTime":687.429,"endTime":690.07,"body":"Attending meetings, jumping into"},{"speaker":"Speaker","startTime":690.07,"endTime":693.87,"body":"Jump out of that meeting, get on"},{"speaker":"Speaker","startTime":693.87,"endTime":698.129,"body":"You know, the type of work that"},{"speaker":"Speaker","startTime":698.129,"endTime":701.789,"body":"hectic, snowed under."},{"speaker":"Speaker","startTime":701.789,"endTime":703.99,"body":"Well, this is a great"},{"speaker":"Speaker","startTime":703.99,"endTime":707.809,"body":"It's talking about sort of"},{"speaker":"Speaker","startTime":707.809,"endTime":709.71,"body":"is piling up outside."},{"speaker":"Speaker","startTime":709.71,"endTime":711.99,"body":"If you're if you get snow every"},{"speaker":"Speaker","startTime":711.99,"endTime":713.87,"body":"So if you can imagine the snow"},{"speaker":"Speaker","startTime":713.87,"endTime":715.789,"body":"piling up, that's how you feel"},{"speaker":"Speaker","startTime":715.789,"endTime":717.669,"body":"when you have so much work that"},{"speaker":"Speaker","startTime":717.669,"endTime":719.2,"body":"you really have difficulty"},{"speaker":"Speaker","startTime":719.2,"endTime":720.58,"body":"dealing with it on a day to day"},{"speaker":"Speaker","startTime":720.58,"endTime":721.299,"body":"basis."},{"speaker":"Speaker","startTime":721.299,"endTime":722.659,"body":"So you tell your friend or your"},{"speaker":"Speaker","startTime":722.659,"endTime":724.34,"body":"colleagues, oh, I'm snowed"},{"speaker":"Speaker","startTime":724.34,"endTime":724.62,"body":"under."},{"speaker":"Speaker","startTime":724.62,"endTime":726.98,"body":"I mean, the work is up to here."},{"speaker":"Speaker","startTime":726.98,"endTime":732.039,"body":"I'm snowed under, meaning I'm up"},{"speaker":"Speaker","startTime":732.039,"endTime":737.139,"body":"up to my head in paperwork, in"},{"speaker":"Speaker","startTime":737.139,"endTime":740.94,"body":"orders, in reports that have to"},{"speaker":"Speaker","startTime":740.94,"endTime":744.62,"body":"be contacted, whatever it might"},{"speaker":"Speaker","startTime":744.62,"endTime":746.379,"body":"I really wish the boss could"},{"speaker":"Speaker","startTime":746.379,"endTime":747.62,"body":"take some of this work and pass"},{"speaker":"Speaker","startTime":747.62,"endTime":749.039,"body":"it on to somebody else, because"},{"speaker":"Speaker","startTime":749.039,"endTime":750.46,"body":"there's no way I'm going to get"},{"speaker":"Speaker","startTime":750.46,"endTime":751.139,"body":"through this."},{"speaker":"Speaker","startTime":751.139,"endTime":753.659,"body":"I want to get away for holidays"},{"speaker":"Speaker","startTime":753.659,"endTime":757.94,"body":"At this rate, I'll be working"},{"speaker":"Speaker","startTime":757.94,"endTime":761.22,"body":"under, so you can feel that way"},{"speaker":"Speaker","startTime":761.22,"endTime":763.419,"body":"because you want to get"},{"speaker":"Speaker","startTime":763.419,"endTime":764.46,"body":"before you go."},{"speaker":"Speaker","startTime":764.46,"endTime":766.34,"body":"You can definitely feel snowed"},{"speaker":"Speaker","startTime":766.34,"endTime":767.7,"body":"under when you return from"},{"speaker":"Speaker","startTime":767.7,"endTime":768.179,"body":"holidays."},{"speaker":"Speaker","startTime":768.179,"endTime":771.58,"body":"When you open the the inbox and"},{"speaker":"Speaker","startTime":771.58,"endTime":775.059,"body":"that you have to do, or just"},{"speaker":"Speaker","startTime":775.059,"endTime":776.22,"body":"Some people working in"},{"speaker":"Speaker","startTime":776.22,"endTime":777.71,"body":"accountancy practices or"},{"speaker":"Speaker","startTime":777.71,"endTime":779.399,"body":"consultancy practices."},{"speaker":"Speaker","startTime":779.399,"endTime":782.32,"body":"There are times of the year when"},{"speaker":"Speaker","startTime":782.32,"endTime":786.779,"body":"And in those times, yeah, they"},{"speaker":"Speaker","startTime":786.779,"endTime":791.799,"body":"here in work, snowed under to"},{"speaker":"Speaker","startTime":791.799,"endTime":794.059,"body":"Well, when we poke a nose into"},{"speaker":"Speaker","startTime":794.059,"endTime":795.84,"body":"something, it means we are very"},{"speaker":"Speaker","startTime":795.84,"endTime":796.72,"body":"curious."},{"speaker":"Speaker","startTime":796.72,"endTime":797.399,"body":"Okay."},{"speaker":"Speaker","startTime":797.399,"endTime":798.639,"body":"We are very nosy."},{"speaker":"Speaker","startTime":798.639,"endTime":800.159,"body":"We want to find out and"},{"speaker":"Speaker","startTime":800.159,"endTime":802.08,"body":"understand exactly what's going"},{"speaker":"Speaker","startTime":802.08,"endTime":802.48,"body":"on."},{"speaker":"Speaker","startTime":802.48,"endTime":804.44,"body":"So you hear whispers around the"},{"speaker":"Speaker","startTime":804.44,"endTime":805.84,"body":"office that something's"},{"speaker":"Speaker","startTime":805.84,"endTime":806.519,"body":"happening."},{"speaker":"Speaker","startTime":806.519,"endTime":808.799,"body":"Perhaps there's going to be some"},{"speaker":"Speaker","startTime":808.799,"endTime":810.399,"body":"Perhaps there's going to be a"},{"speaker":"Speaker","startTime":810.399,"endTime":812.279,"body":"Perhaps somebody's retiring."},{"speaker":"Speaker","startTime":812.279,"endTime":813.559,"body":"Something is happening."},{"speaker":"Speaker","startTime":813.559,"endTime":814.08,"body":"You know that."},{"speaker":"Speaker","startTime":814.08,"endTime":816.159,"body":"But you're not quite sure what"},{"speaker":"Speaker","startTime":816.159,"endTime":819.159,"body":"So you start asking questions."},{"speaker":"Speaker","startTime":819.159,"endTime":820.84,"body":"What was that meeting about?"},{"speaker":"Speaker","startTime":820.84,"endTime":823.299,"body":"Or did you hear anything that"},{"speaker":"Speaker","startTime":823.299,"endTime":825.039,"body":"would be of interest to all of"},{"speaker":"Speaker","startTime":825.039,"endTime":825.279,"body":"us?"},{"speaker":"Speaker","startTime":825.279,"endTime":827.159,"body":"So you start asking questions"},{"speaker":"Speaker","startTime":827.159,"endTime":829.399,"body":"here, asking questions there,"},{"speaker":"Speaker","startTime":829.399,"endTime":831.84,"body":"keeping your ears open in case"},{"speaker":"Speaker","startTime":831.84,"endTime":833.759,"body":"you hear something over lunch,"},{"speaker":"Speaker","startTime":833.759,"endTime":835.08,"body":"perhaps, or over the coffee"},{"speaker":"Speaker","startTime":835.08,"endTime":835.399,"body":"break."},{"speaker":"Speaker","startTime":835.399,"endTime":838.71,"body":"So you poke your nose into"},{"speaker":"Speaker","startTime":838.71,"endTime":841.07,"body":"You poke your nose into this"},{"speaker":"Speaker","startTime":841.07,"endTime":841.909,"body":"bottom of it."},{"speaker":"Speaker","startTime":841.909,"endTime":845.75,"body":"So you go home to your partner"},{"speaker":"Speaker","startTime":845.75,"endTime":847.149,"body":"and you say, yeah, there's"},{"speaker":"Speaker","startTime":847.149,"endTime":847.87,"body":"something happening."},{"speaker":"Speaker","startTime":847.87,"endTime":851.07,"body":"I'm not quite sure what it is,"},{"speaker":"Speaker","startTime":851.07,"endTime":855.269,"body":"There are lots of rumors and"},{"speaker":"Speaker","startTime":855.269,"endTime":857.19,"body":"And your partner asks you, well,"},{"speaker":"Speaker","startTime":857.19,"endTime":858.789,"body":"what are you what have you found"},{"speaker":"Speaker","startTime":858.789,"endTime":859.07,"body":"out?"},{"speaker":"Speaker","startTime":859.07,"endTime":860.269,"body":"I'm not so sure yet."},{"speaker":"Speaker","startTime":860.269,"endTime":863.71,"body":"I think I'll just poke my nose"},{"speaker":"Speaker","startTime":863.71,"endTime":865.029,"body":"I'll ask some questions."},{"speaker":"Speaker","startTime":865.029,"endTime":867.789,"body":"You know, Mary in the accounts,"},{"speaker":"Speaker","startTime":867.789,"endTime":869.59,"body":"So I'll I'll I'll have lunch"},{"speaker":"Speaker","startTime":869.59,"endTime":870.429,"body":"with her and see what's"},{"speaker":"Speaker","startTime":870.429,"endTime":870.789,"body":"happening."},{"speaker":"Speaker","startTime":870.789,"endTime":872.99,"body":"She's bound to give me some"},{"speaker":"Speaker","startTime":872.99,"endTime":874.629,"body":"So off you go the next couple of"},{"speaker":"Speaker","startTime":874.629,"endTime":876.75,"body":"days to try and find out exactly"},{"speaker":"Speaker","startTime":876.75,"endTime":877.87,"body":"what's happening."},{"speaker":"Speaker","startTime":877.87,"endTime":880.629,"body":"Poke your nose into something to"},{"speaker":"Speaker","startTime":880.629,"endTime":881.029,"body":"Okay?"},{"speaker":"Speaker","startTime":881.029,"endTime":882.85,"body":"Now somebody might tell you,"},{"speaker":"Speaker","startTime":882.85,"endTime":884.309,"body":"don't poke your nose into"},{"speaker":"Speaker","startTime":884.309,"endTime":885.669,"body":"something that doesn't concern"},{"speaker":"Speaker","startTime":885.669,"endTime":885.99,"body":"you."},{"speaker":"Speaker","startTime":885.99,"endTime":887.87,"body":"So if you're you overhear a"},{"speaker":"Speaker","startTime":887.87,"endTime":889.07,"body":"conversation in the coffee"},{"speaker":"Speaker","startTime":889.07,"endTime":890.35,"body":"break, you're over here, a"},{"speaker":"Speaker","startTime":890.35,"endTime":891.87,"body":"couple of people talking in the"},{"speaker":"Speaker","startTime":891.87,"endTime":893.629,"body":"canteen, and you just ask them,"},{"speaker":"Speaker","startTime":893.629,"endTime":895.789,"body":"oh, anything I should know"},{"speaker":"Speaker","startTime":895.789,"endTime":896.309,"body":"about?"},{"speaker":"Speaker","startTime":896.309,"endTime":897.74,"body":"Don't poke your nose into"},{"speaker":"Speaker","startTime":897.74,"endTime":899.009,"body":"something that doesn't concern"},{"speaker":"Speaker","startTime":899.009,"endTime":899.169,"body":"you."},{"speaker":"Speaker","startTime":899.169,"endTime":900.71,"body":"So they perhaps are a little"},{"speaker":"Speaker","startTime":900.71,"endTime":902.289,"body":"upset or a bit rude that you"},{"speaker":"Speaker","startTime":902.289,"endTime":904.49,"body":"have been eavesdropping, trying"},{"speaker":"Speaker","startTime":904.49,"endTime":905.889,"body":"to listen into their"},{"speaker":"Speaker","startTime":905.889,"endTime":906.69,"body":"conversation."},{"speaker":"Speaker","startTime":906.69,"endTime":908.389,"body":"So to poke your nose into"},{"speaker":"Speaker","startTime":908.389,"endTime":909.929,"body":"something or somebody's telling"},{"speaker":"Speaker","startTime":909.929,"endTime":912.23,"body":"you, don't poke your nose into"},{"speaker":"Speaker","startTime":912.23,"endTime":913.61,"body":"somewhere where it doesn't"},{"speaker":"Speaker","startTime":913.61,"endTime":915.049,"body":"belong."},{"speaker":"Speaker","startTime":915.049,"endTime":917.889,"body":"Next, fail to do something well."},{"speaker":"Speaker","startTime":917.889,"endTime":921.25,"body":"Fail to do something is like the"},{"speaker":"Speaker","startTime":921.25,"endTime":925.769,"body":"Okay, so when you fail to do"},{"speaker":"Speaker","startTime":925.769,"endTime":928.97,"body":"just don't bother or it goes"},{"speaker":"Speaker","startTime":928.97,"endTime":930.929,"body":"Okay, so you're up to your eyes"},{"speaker":"Speaker","startTime":930.929,"endTime":932.83,"body":"are snowed under, as we said,"},{"speaker":"Speaker","startTime":932.83,"endTime":934.73,"body":"and you've forgotten to call"},{"speaker":"Speaker","startTime":934.73,"endTime":936.57,"body":"that customer to tell them that"},{"speaker":"Speaker","startTime":936.57,"endTime":937.69,"body":"the order is going to be"},{"speaker":"Speaker","startTime":937.69,"endTime":938.409,"body":"delayed."},{"speaker":"Speaker","startTime":938.409,"endTime":938.85,"body":"Oh, God."},{"speaker":"Speaker","startTime":938.85,"endTime":939.45,"body":"When you go home."},{"speaker":"Speaker","startTime":939.45,"endTime":941.25,"body":"Oh, no. I should have called"},{"speaker":"Speaker","startTime":941.25,"endTime":941.809,"body":"I'll have to."},{"speaker":"Speaker","startTime":941.809,"endTime":943.85,"body":"I'll have to call them first"},{"speaker":"Speaker","startTime":943.85,"endTime":947.49,"body":"So you put a note for yourself"},{"speaker":"Speaker","startTime":947.49,"endTime":951.33,"body":"So to remind you that your phone"},{"speaker":"Speaker","startTime":951.33,"endTime":953.169,"body":"you've got to ring Joe Bloggs."},{"speaker":"Speaker","startTime":953.169,"endTime":957.304,"body":"Okay, so you fail to do"},{"speaker":"Speaker","startTime":957.304,"endTime":960.34,"body":"your expenses sheet and the"},{"speaker":"Speaker","startTime":960.34,"endTime":961.48,"body":"screaming for it."},{"speaker":"Speaker","startTime":961.48,"endTime":963.7,"body":"Do you know every month you're"},{"speaker":"Speaker","startTime":963.7,"endTime":965.48,"body":"the last person to send in their"},{"speaker":"Speaker","startTime":965.48,"endTime":966.559,"body":"expense account?"},{"speaker":"Speaker","startTime":966.559,"endTime":968.72,"body":"If you want to get the money"},{"speaker":"Speaker","startTime":968.72,"endTime":971.639,"body":"to send it in by the twenty"},{"speaker":"Speaker","startTime":971.639,"endTime":974.96,"body":"can get it processed before the"},{"speaker":"Speaker","startTime":974.96,"endTime":978.36,"body":"Otherwise, we won't be able to"},{"speaker":"Speaker","startTime":978.36,"endTime":980.279,"body":"So you fail to do something."},{"speaker":"Speaker","startTime":980.279,"endTime":982.72,"body":"You forget to complete the"},{"speaker":"Speaker","startTime":982.72,"endTime":986.74,"body":"You forget to send in your"},{"speaker":"Speaker","startTime":986.74,"endTime":991.879,"body":"put the receipts or the invoices"},{"speaker":"Speaker","startTime":991.879,"endTime":993.159,"body":"get the money refunded."},{"speaker":"Speaker","startTime":993.159,"endTime":999.34,"body":"So to forget or to fail to do"},{"speaker":"Speaker","startTime":999.34,"endTime":1001.159,"body":"one of the customers is leaving."},{"speaker":"Speaker","startTime":1001.159,"endTime":1003.98,"body":"You're supposed to tell the"},{"speaker":"Speaker","startTime":1003.98,"endTime":1006.32,"body":"customer is going to leave,"},{"speaker":"Speaker","startTime":1006.32,"endTime":1010.399,"body":"see if there are any outstanding"},{"speaker":"Speaker","startTime":1010.399,"endTime":1015.6,"body":"failed on this occasion to tell"},{"speaker":"Speaker","startTime":1015.6,"endTime":1019.5,"body":"work that you had to deal with"},{"speaker":"Speaker","startTime":1019.5,"endTime":1021.919,"body":"Now, the next two are mentioned"},{"speaker":"Speaker","startTime":1021.919,"endTime":1023.379,"body":"explain these sounds."},{"speaker":"Speaker","startTime":1023.379,"endTime":1025.74,"body":"The hum and slurp."},{"speaker":"Speaker","startTime":1025.74,"endTime":1031.64,"body":"Yeah, so a hum hum hum hum hum"},{"speaker":"Speaker","startTime":1031.64,"endTime":1036.039,"body":"or a slurp is a somebody who"},{"speaker":"Speaker","startTime":1036.039,"endTime":1039.019,"body":"eats very noisily slurp, slurps"},{"speaker":"Speaker","startTime":1039.019,"endTime":1042.48,"body":"their coffee or slurps their"},{"speaker":"Speaker","startTime":1042.48,"endTime":1043.299,"body":"soup."},{"speaker":"Speaker","startTime":1043.299,"endTime":1043.619,"body":"Okay."},{"speaker":"Speaker","startTime":1043.619,"endTime":1046.259,"body":"To slurp slurp."},{"speaker":"Speaker","startTime":1048.18,"endTime":1048.94,"body":"Slurp."},{"speaker":"Speaker","startTime":1048.94,"endTime":1050.259,"body":"Yeah, let's hear the sound."},{"speaker":"Speaker","startTime":1050.259,"endTime":1051.819,"body":"But the pronunciation."},{"speaker":"Speaker","startTime":1051.819,"endTime":1054.94,"body":"Slurp slurp the coffee."},{"speaker":"Speaker","startTime":1054.94,"endTime":1056.859,"body":"So burp the soup."},{"speaker":"Speaker","startTime":1056.859,"endTime":1059.18,"body":"But it's one of those pet hates"},{"speaker":"Speaker","startTime":1059.18,"endTime":1062.16,"body":"If we have to sit beside"},{"speaker":"Speaker","startTime":1062.16,"endTime":1067.9,"body":"constantly slurps their coffee"},{"speaker":"Speaker","startTime":1070.7,"endTime":1072.619,"body":"Or drinks the coffee."},{"speaker":"Speaker","startTime":1072.619,"endTime":1073.46,"body":"Slurp."},{"speaker":"Speaker","startTime":1073.46,"endTime":1075.619,"body":"Yeah, so this is a pet hate."},{"speaker":"Speaker","startTime":1075.619,"endTime":1077.095,"body":"And the other one is the"},{"speaker":"Speaker","startTime":1077.095,"endTime":1079.89,"body":"somebody's humming a tune, and"},{"speaker":"Speaker","startTime":1079.89,"endTime":1081.41,"body":"it might be a tune that's very"},{"speaker":"Speaker","startTime":1081.41,"endTime":1082.41,"body":"annoying."},{"speaker":"Speaker","startTime":1082.41,"endTime":1084.549,"body":"It might be a tune that is good,"},{"speaker":"Speaker","startTime":1084.549,"endTime":1085.89,"body":"but it's they're doing it all"},{"speaker":"Speaker","startTime":1085.89,"endTime":1086.289,"body":"day."},{"speaker":"Speaker","startTime":1086.289,"endTime":1088.69,"body":"Mhm."},{"speaker":"Speaker","startTime":1088.69,"endTime":1090.549,"body":"And they're typing away on the"},{"speaker":"Speaker","startTime":1090.549,"endTime":1092.65,"body":"the laptop, and all you can hear"},{"speaker":"Speaker","startTime":1092.65,"endTime":1094.97,"body":"is some little chirpy person"},{"speaker":"Speaker","startTime":1094.97,"endTime":1097.009,"body":"sitting beside you humming a"},{"speaker":"Speaker","startTime":1097.009,"endTime":1097.65,"body":"merry tune."},{"speaker":"Speaker","startTime":1097.65,"endTime":1099.21,"body":"But by the end of the day, that"},{"speaker":"Speaker","startTime":1099.21,"endTime":1100.97,"body":"merry tune is a little bit"},{"speaker":"Speaker","startTime":1100.97,"endTime":1101.45,"body":"annoying."},{"speaker":"Speaker","startTime":1101.45,"endTime":1103.47,"body":"And the the enjoyment of it"},{"speaker":"Speaker","startTime":1103.47,"endTime":1105.329,"body":"certainly wears off very, very"},{"speaker":"Speaker","startTime":1105.329,"endTime":1105.809,"body":"quickly."},{"speaker":"Speaker","startTime":1105.809,"endTime":1108.009,"body":"So. Noises that people make,"},{"speaker":"Speaker","startTime":1108.009,"endTime":1110.109,"body":"repeated noises that you find"},{"speaker":"Speaker","startTime":1110.109,"endTime":1111.13,"body":"very annoying."},{"speaker":"Speaker","startTime":1111.13,"endTime":1113.45,"body":"And they would definitely,"},{"speaker":"Speaker","startTime":1113.45,"endTime":1115.369,"body":"heading of pet hates."},{"speaker":"Speaker","startTime":1116.609,"endTime":1117.089,"body":"Finally."},{"speaker":"Speaker","startTime":1117.089,"endTime":1118.25,"body":"Then hand over."},{"speaker":"Speaker","startTime":1118.25,"endTime":1123.25,"body":"Now here we can use it as a"},{"speaker":"Speaker","startTime":1123.25,"endTime":1127.769,"body":"more often it's used as a noun"},{"speaker":"Speaker","startTime":1127.769,"endTime":1129.049,"body":"together hand over."},{"speaker":"Speaker","startTime":1129.049,"endTime":1131.49,"body":"So we usually have a a hand over"},{"speaker":"Speaker","startTime":1131.49,"endTime":1134.25,"body":"or the hand over before you go"},{"speaker":"Speaker","startTime":1134.25,"endTime":1134.89,"body":"on holiday."},{"speaker":"Speaker","startTime":1134.89,"endTime":1138.509,"body":"So you hand over whatever files"},{"speaker":"Speaker","startTime":1138.509,"endTime":1141.309,"body":"completed to your colleague"},{"speaker":"Speaker","startTime":1141.309,"endTime":1144.109,"body":"substitute for you when you're"},{"speaker":"Speaker","startTime":1144.109,"endTime":1146.609,"body":"So you give them a handover note"},{"speaker":"Speaker","startTime":1146.609,"endTime":1148.23,"body":"telling them the state of play,"},{"speaker":"Speaker","startTime":1148.23,"endTime":1149.63,"body":"the position on each of your"},{"speaker":"Speaker","startTime":1149.63,"endTime":1151.069,"body":"particular customers or the"},{"speaker":"Speaker","startTime":1151.069,"endTime":1151.47,"body":"files."},{"speaker":"Speaker","startTime":1151.47,"endTime":1153.47,"body":"So there's a handover note."},{"speaker":"Speaker","startTime":1153.47,"endTime":1154.95,"body":"And also really important, if"},{"speaker":"Speaker","startTime":1154.95,"endTime":1156.269,"body":"somebody is leaving the office"},{"speaker":"Speaker","startTime":1156.269,"endTime":1157.19,"body":"for good and they're going to"},{"speaker":"Speaker","startTime":1157.19,"endTime":1158.869,"body":"get another job somewhere, that"},{"speaker":"Speaker","startTime":1158.869,"endTime":1161.049,"body":"they also have a handover"},{"speaker":"Speaker","startTime":1161.049,"endTime":1164.47,"body":"procedure handover note where"},{"speaker":"Speaker","startTime":1164.47,"endTime":1166.509,"body":"they let whoever's going to pick"},{"speaker":"Speaker","startTime":1166.509,"endTime":1168.109,"body":"up the pieces when you leave"},{"speaker":"Speaker","startTime":1168.109,"endTime":1170.269,"body":"that they understand where you"},{"speaker":"Speaker","startTime":1170.269,"endTime":1171.43,"body":"were with that particular"},{"speaker":"Speaker","startTime":1171.43,"endTime":1171.869,"body":"client."},{"speaker":"Speaker","startTime":1171.869,"endTime":1175.349,"body":"So a handover note, a handover"},{"speaker":"Speaker","startTime":1175.349,"endTime":1177.589,"body":"procedure, or if we want to use"},{"speaker":"Speaker","startTime":1177.589,"endTime":1180.13,"body":"it as a verb, as I said, to hand"},{"speaker":"Speaker","startTime":1180.13,"endTime":1182.789,"body":"over physically or by sending by"},{"speaker":"Speaker","startTime":1182.789,"endTime":1184.63,"body":"email to hand over the"},{"speaker":"Speaker","startTime":1184.63,"endTime":1185.63,"body":"documents."},{"speaker":"Speaker","startTime":1185.63,"endTime":1187.349,"body":"Okay, so these are all, as I"},{"speaker":"Speaker","startTime":1187.349,"endTime":1189.23,"body":"said, advanced vocabulary"},{"speaker":"Speaker","startTime":1189.23,"endTime":1191.47,"body":"related to particular office"},{"speaker":"Speaker","startTime":1191.47,"endTime":1192.869,"body":"problems or problems at the"},{"speaker":"Speaker","startTime":1192.869,"endTime":1194.109,"body":"office."},{"speaker":"Speaker","startTime":1194.109,"endTime":1195.589,"body":"Okay, let me go down to them one"},{"speaker":"Speaker","startTime":1195.589,"endTime":1198.88,"body":"more time to neglect, meaning to"},{"speaker":"Speaker","startTime":1198.88,"endTime":1200.779,"body":"fail or to forget to do"},{"speaker":"Speaker","startTime":1200.779,"endTime":1202.22,"body":"something."},{"speaker":"Speaker","startTime":1202.22,"endTime":1205.7,"body":"A pet hates something you"},{"speaker":"Speaker","startTime":1205.7,"endTime":1208.619,"body":"doing at home or in the office."},{"speaker":"Speaker","startTime":1208.619,"endTime":1212.299,"body":"To be absent from something like"},{"speaker":"Speaker","startTime":1212.299,"endTime":1214.059,"body":"a paper jam in the photocopying"},{"speaker":"Speaker","startTime":1214.059,"endTime":1215.299,"body":"machine."},{"speaker":"Speaker","startTime":1215.299,"endTime":1219.579,"body":"Pile up phrasal verb meaning the"},{"speaker":"Speaker","startTime":1219.579,"endTime":1222.98,"body":"You find it difficult, difficult"},{"speaker":"Speaker","startTime":1222.98,"endTime":1223.9,"body":"Hectic."},{"speaker":"Speaker","startTime":1223.9,"endTime":1224.98,"body":"The day is hectic."},{"speaker":"Speaker","startTime":1224.98,"endTime":1227.16,"body":"Like my weeks are always hectic"},{"speaker":"Speaker","startTime":1227.16,"endTime":1228.779,"body":"doing this, doing that you have"},{"speaker":"Speaker","startTime":1228.779,"endTime":1229.559,"body":"to try and get everything"},{"speaker":"Speaker","startTime":1229.559,"endTime":1232.46,"body":"finished, hectic, snowed under"},{"speaker":"Speaker","startTime":1232.46,"endTime":1234.359,"body":"so the work piles up and you end"},{"speaker":"Speaker","startTime":1234.359,"endTime":1237.799,"body":"up being snowed under in work to"},{"speaker":"Speaker","startTime":1237.799,"endTime":1239.64,"body":"poke your nose into something,"},{"speaker":"Speaker","startTime":1239.64,"endTime":1241.099,"body":"to poke your nose into somebody"},{"speaker":"Speaker","startTime":1241.099,"endTime":1242.46,"body":"else's business."},{"speaker":"Speaker","startTime":1242.46,"endTime":1244.859,"body":"Try and find out what's"},{"speaker":"Speaker","startTime":1244.859,"endTime":1246.46,"body":"To fail to do something a bit"},{"speaker":"Speaker","startTime":1246.46,"endTime":1248.259,"body":"like to neglect, to fail to do"},{"speaker":"Speaker","startTime":1248.259,"endTime":1249.74,"body":"something."},{"speaker":"Speaker","startTime":1249.74,"endTime":1253.339,"body":"And then these noises that"},{"speaker":"Speaker","startTime":1253.339,"endTime":1254.819,"body":"on the list of pet hates."},{"speaker":"Speaker","startTime":1254.819,"endTime":1255.96,"body":"Humming a tune?"},{"speaker":"Speaker","startTime":1255.96,"endTime":1257.599,"body":"Mhm."},{"speaker":"Speaker","startTime":1257.599,"endTime":1263.519,"body":"Or slurp, slurp, slurping the"},{"speaker":"Speaker","startTime":1263.519,"endTime":1268.22,"body":"tea, and then finally hand over,"},{"speaker":"Speaker","startTime":1268.22,"endTime":1274.0,"body":"hand over or use it as a phrasal"},{"speaker":"Speaker","startTime":1274.0,"endTime":1274.359,"body":"Okay."},{"speaker":"Speaker","startTime":1274.359,"endTime":1274.72,"body":"All right."},{"speaker":"Speaker","startTime":1274.72,"endTime":1275.039,"body":"Good."},{"speaker":"Speaker","startTime":1275.039,"endTime":1278.839,"body":"So and advanced vocabulary"},{"speaker":"Speaker","startTime":1278.839,"endTime":1279.92,"body":"So try them out."},{"speaker":"Speaker","startTime":1279.92,"endTime":1280.96,"body":"Practice a few of them."},{"speaker":"Speaker","startTime":1280.96,"endTime":1283.839,"body":"And if you like them and"},{"speaker":"Speaker","startTime":1283.839,"endTime":1286.0,"body":"Try and introduce them into your"},{"speaker":"Speaker","startTime":1286.0,"endTime":1287.319,"body":"If you don't understand some of"},{"speaker":"Speaker","startTime":1287.319,"endTime":1288.96,"body":"them, look them up, check them"},{"speaker":"Speaker","startTime":1288.96,"endTime":1290.359,"body":"out in grammar books or come"},{"speaker":"Speaker","startTime":1290.359,"endTime":1292.24,"body":"back to me and I'll be certainly"},{"speaker":"Speaker","startTime":1292.24,"endTime":1293.94,"body":"very happy to help you with some"},{"speaker":"Speaker","startTime":1293.94,"endTime":1295.559,"body":"further explanations."},{"speaker":"Speaker","startTime":1295.559,"endTime":1300.16,"body":"So for that, you need my address"},{"speaker":"Speaker","startTime":1300.16,"endTime":1302.2,"body":"dot skype dot com."},{"speaker":"Speaker","startTime":1302.2,"endTime":1302.559,"body":"Okay?"},{"speaker":"Speaker","startTime":1302.559,"endTime":1305.24,"body":"Well, as always, I really"},{"speaker":"Speaker","startTime":1305.24,"endTime":1307.48,"body":"And as always, join me again"}]}