{"version":"1.0.0","segments":[{"speaker":"Speaker","startTime":9.919,"endTime":11.16,"body":"Hi there. This is Harry."},{"speaker":"Speaker","startTime":11.16,"endTime":14.119,"body":"Welcome back to Advanced English"},{"speaker":"Speaker","startTime":14.119,"endTime":16.76,"body":"to help you to get a better"},{"speaker":"Speaker","startTime":16.76,"endTime":20.64,"body":"language, to help you with your"},{"speaker":"Speaker","startTime":20.64,"endTime":25.0,"body":"business, English skills,"},{"speaker":"Speaker","startTime":25.0,"endTime":27.28,"body":"goals are, we're here to help."},{"speaker":"Speaker","startTime":27.28,"endTime":29.16,"body":"What do I have for you today?"},{"speaker":"Speaker","startTime":29.16,"endTime":31.359,"body":"So in this advanced English"},{"speaker":"Speaker","startTime":31.359,"endTime":33.24,"body":"lesson, we're looking at one of"},{"speaker":"Speaker","startTime":33.24,"endTime":35.039,"body":"the most difficult moments in a"},{"speaker":"Speaker","startTime":35.039,"endTime":36.32,"body":"workplace meeting."},{"speaker":"Speaker","startTime":36.32,"endTime":38.52,"body":"And that is what do you do?"},{"speaker":"Speaker","startTime":38.52,"endTime":42.2,"body":"What do you say when somebody"},{"speaker":"Speaker","startTime":42.2,"endTime":44.119,"body":"were not expecting?"},{"speaker":"Speaker","startTime":44.119,"endTime":45.759,"body":"Okay, we've all been there."},{"speaker":"Speaker","startTime":45.759,"endTime":47.52,"body":"You're sitting in the meeting,"},{"speaker":"Speaker","startTime":47.52,"endTime":48.439,"body":"you're following the"},{"speaker":"Speaker","startTime":48.439,"endTime":49.64,"body":"conversation."},{"speaker":"Speaker","startTime":49.64,"endTime":52.399,"body":"You understand what everybody's"},{"speaker":"Speaker","startTime":52.399,"endTime":54.64,"body":"And then out of the blue, the"},{"speaker":"Speaker","startTime":54.64,"endTime":57.259,"body":"boss turns to you, or the client"},{"speaker":"Speaker","startTime":57.259,"endTime":59.039,"body":"turns to you and asks a"},{"speaker":"Speaker","startTime":59.039,"endTime":60.92,"body":"question, and you weren't"},{"speaker":"Speaker","startTime":60.92,"endTime":61.899,"body":"expecting it."},{"speaker":"Speaker","startTime":61.899,"endTime":64.659,"body":"and your mind goes blank."},{"speaker":"Speaker","startTime":64.659,"endTime":68.659,"body":"So today I've got ten phrases"},{"speaker":"Speaker","startTime":68.659,"endTime":70.939,"body":"in exactly that situation."},{"speaker":"Speaker","startTime":70.939,"endTime":75.239,"body":"I'll go through them one by one"},{"speaker":"Speaker","startTime":75.239,"endTime":77.06,"body":"and how to use them."},{"speaker":"Speaker","startTime":77.06,"endTime":78.819,"body":"Okay, let's get going."},{"speaker":"Speaker","startTime":78.819,"endTime":81.939,"body":"Now, before we start, let me"},{"speaker":"Speaker","startTime":81.939,"endTime":83.06,"body":"When somebody asks you a"},{"speaker":"Speaker","startTime":83.06,"endTime":84.42,"body":"question and you weren't ready"},{"speaker":"Speaker","startTime":84.42,"endTime":86.219,"body":"for it, the biggest mistake you"},{"speaker":"Speaker","startTime":86.219,"endTime":88.14,"body":"can make is to just start"},{"speaker":"Speaker","startTime":88.14,"endTime":89.06,"body":"talking."},{"speaker":"Speaker","startTime":89.06,"endTime":90.5,"body":"Don't guess."},{"speaker":"Speaker","startTime":90.5,"endTime":91.859,"body":"Don't panic."},{"speaker":"Speaker","startTime":91.859,"endTime":93.98,"body":"Don't just start talking just"},{"speaker":"Speaker","startTime":93.98,"endTime":95.239,"body":"because you feel you need to"},{"speaker":"Speaker","startTime":95.239,"endTime":96.579,"body":"answer."},{"speaker":"Speaker","startTime":96.579,"endTime":100.18,"body":"If it's the wrong answer, you'll"},{"speaker":"Speaker","startTime":100.18,"endTime":101.62,"body":"And that's much more difficult"},{"speaker":"Speaker","startTime":101.62,"endTime":103.42,"body":"than just taking a few seconds"},{"speaker":"Speaker","startTime":103.42,"endTime":104.62,"body":"to think."},{"speaker":"Speaker","startTime":104.62,"endTime":107.78,"body":"So the phrases we're going to"},{"speaker":"Speaker","startTime":107.78,"endTime":110.34,"body":"Well, they all have one thing in"},{"speaker":"Speaker","startTime":110.34,"endTime":112.219,"body":"They give you time."},{"speaker":"Speaker","startTime":112.219,"endTime":113.299,"body":"Time to think."},{"speaker":"Speaker","startTime":113.299,"endTime":114.26,"body":"Time to check."},{"speaker":"Speaker","startTime":114.26,"endTime":117.099,"body":"Time to come back with a proper"},{"speaker":"Speaker","startTime":117.099,"endTime":120.42,"body":"And they do it in a very"},{"speaker":"Speaker","startTime":120.42,"endTime":122.34,"body":"So the people around the table"},{"speaker":"Speaker","startTime":122.34,"endTime":124.15,"body":"will not think you don't know"},{"speaker":"Speaker","startTime":124.15,"endTime":125.469,"body":"your job."},{"speaker":"Speaker","startTime":125.469,"endTime":127.469,"body":"They will think, ah, this person"},{"speaker":"Speaker","startTime":127.469,"endTime":129.43,"body":"is being careful and that's"},{"speaker":"Speaker","startTime":129.43,"endTime":130.909,"body":"good."},{"speaker":"Speaker","startTime":130.909,"endTime":133.59,"body":"Okay, let's start number one."},{"speaker":"Speaker","startTime":133.59,"endTime":136.31,"body":"Give me a second to think about"},{"speaker":"Speaker","startTime":136.31,"endTime":140.31,"body":"Very simple, very easy to say,"},{"speaker":"Speaker","startTime":140.31,"endTime":142.27,"body":"So the boss turns to you in the"},{"speaker":"Speaker","startTime":142.27,"endTime":144.75,"body":"meeting and says, so, John, what"},{"speaker":"Speaker","startTime":144.75,"endTime":146.43,"body":"do you think we should do about"},{"speaker":"Speaker","startTime":146.43,"endTime":147.83,"body":"the client complaint from"},{"speaker":"Speaker","startTime":147.83,"endTime":149.229,"body":"yesterday?"},{"speaker":"Speaker","startTime":149.229,"endTime":152.629,"body":"And you weren't ready for it,"},{"speaker":"Speaker","startTime":152.629,"endTime":156.389,"body":"You just need a moment to"},{"speaker":"Speaker","startTime":156.389,"endTime":160.11,"body":"So you say, give me a second to"},{"speaker":"Speaker","startTime":160.11,"endTime":160.509,"body":"Okay?"},{"speaker":"Speaker","startTime":160.509,"endTime":162.349,"body":"And now you have a few seconds."},{"speaker":"Speaker","startTime":162.349,"endTime":166.11,"body":"You take a breath, you think"},{"speaker":"Speaker","startTime":166.11,"endTime":167.83,"body":"and then you speak."},{"speaker":"Speaker","startTime":167.83,"endTime":169.789,"body":"Now you can also say, just give"},{"speaker":"Speaker","startTime":169.789,"endTime":171.15,"body":"me a moment or just give me a"},{"speaker":"Speaker","startTime":171.15,"endTime":171.949,"body":"second."},{"speaker":"Speaker","startTime":171.949,"endTime":175.389,"body":"All of those are very, very"},{"speaker":"Speaker","startTime":175.389,"endTime":178.909,"body":"So give me a second to think"},{"speaker":"Speaker","startTime":178.909,"endTime":181.43,"body":"And you'll notice you're not"},{"speaker":"Speaker","startTime":181.43,"endTime":184.169,"body":"You're not saying, oh, I'm"},{"speaker":"Speaker","startTime":184.169,"endTime":186.49,"body":"You're just saying I need a"},{"speaker":"Speaker","startTime":186.49,"endTime":189.689,"body":"And that's perfectly"},{"speaker":"Speaker","startTime":189.689,"endTime":191.409,"body":"Number two."},{"speaker":"Speaker","startTime":191.409,"endTime":192.93,"body":"That's a good question."},{"speaker":"Speaker","startTime":192.93,"endTime":194.77,"body":"Let me think."},{"speaker":"Speaker","startTime":194.77,"endTime":197.569,"body":"English speakers use it all the"},{"speaker":"Speaker","startTime":197.569,"endTime":199.25,"body":"When you say that's a good"},{"speaker":"Speaker","startTime":199.25,"endTime":201.389,"body":"question, that's already three"},{"speaker":"Speaker","startTime":201.389,"endTime":203.43,"body":"or four seconds of thinking"},{"speaker":"Speaker","startTime":203.43,"endTime":204.569,"body":"time."},{"speaker":"Speaker","startTime":204.569,"endTime":205.65,"body":"But be careful."},{"speaker":"Speaker","startTime":205.65,"endTime":207.61,"body":"Don't overuse it."},{"speaker":"Speaker","startTime":207.61,"endTime":209.93,"body":"Use it maybe once in a meeting."},{"speaker":"Speaker","startTime":209.93,"endTime":212.969,"body":"Not every time somebody asks you"},{"speaker":"Speaker","startTime":212.969,"endTime":214.65,"body":"If you say that's a good"},{"speaker":"Speaker","startTime":214.65,"endTime":216.33,"body":"question to every single"},{"speaker":"Speaker","startTime":216.33,"endTime":218.189,"body":"question, people will start to"},{"speaker":"Speaker","startTime":218.189,"endTime":220.229,"body":"notice and it will sound"},{"speaker":"Speaker","startTime":220.229,"endTime":222.009,"body":"strange."},{"speaker":"Speaker","startTime":222.009,"endTime":223.09,"body":"That's a good question."},{"speaker":"Speaker","startTime":223.09,"endTime":224.61,"body":"Let me think."},{"speaker":"Speaker","startTime":224.61,"endTime":228.65,"body":"Number three off the top of my"},{"speaker":"Speaker","startTime":228.65,"endTime":231.61,"body":"Now, this is a really important"},{"speaker":"Speaker","startTime":231.61,"endTime":237.21,"body":"And it's very, very common in"},{"speaker":"Speaker","startTime":237.21,"endTime":238.449,"body":"So what does it mean?"},{"speaker":"Speaker","startTime":238.449,"endTime":241.61,"body":"Well, it means that you're"},{"speaker":"Speaker","startTime":241.61,"endTime":243.37,"body":"haven't checked it."},{"speaker":"Speaker","startTime":243.37,"endTime":245.069,"body":"It's the answer that comes to"},{"speaker":"Speaker","startTime":245.069,"endTime":247.349,"body":"you immediately, without looking"},{"speaker":"Speaker","startTime":247.349,"endTime":249.069,"body":"anything up, without checking"},{"speaker":"Speaker","startTime":249.069,"endTime":250.99,"body":"the file, without asking"},{"speaker":"Speaker","startTime":250.99,"endTime":252.629,"body":"anybody."},{"speaker":"Speaker","startTime":252.629,"endTime":255.229,"body":"So, for example, the boss says,"},{"speaker":"Speaker","startTime":255.229,"endTime":257.23,"body":"how many customers did we lose"},{"speaker":"Speaker","startTime":257.23,"endTime":258.829,"body":"last quarter?"},{"speaker":"Speaker","startTime":258.829,"endTime":261.189,"body":"And you say, off the top of my"},{"speaker":"Speaker","startTime":261.189,"endTime":263.189,"body":"head, I'd say around forty or"},{"speaker":"Speaker","startTime":263.189,"endTime":265.23,"body":"fifty, but I'd like to check the"},{"speaker":"Speaker","startTime":265.23,"endTime":266.79,"body":"exact number."},{"speaker":"Speaker","startTime":266.79,"endTime":270.209,"body":"So you're given an answer, but"},{"speaker":"Speaker","startTime":270.209,"endTime":272.79,"body":"this is not confirmed."},{"speaker":"Speaker","startTime":272.79,"endTime":275.23,"body":"Now, one important note."},{"speaker":"Speaker","startTime":275.23,"endTime":277.949,"body":"It's off the top of my head."},{"speaker":"Speaker","startTime":277.949,"endTime":281.79,"body":"Some people say off the top of"},{"speaker":"Speaker","startTime":281.79,"endTime":286.709,"body":"The natural expression is off"},{"speaker":"Speaker","startTime":286.709,"endTime":288.629,"body":"of my head."},{"speaker":"Speaker","startTime":288.629,"endTime":292.67,"body":"And for those of you who use"},{"speaker":"Speaker","startTime":292.67,"endTime":298.35,"body":"together a short quiz called"},{"speaker":"Speaker","startTime":298.35,"endTime":302.889,"body":"It has eight common meeting"},{"speaker":"Speaker","startTime":302.889,"endTime":307.16,"body":"what you're already doing well"},{"speaker":"Speaker","startTime":307.16,"endTime":309.48,"body":"little more help."},{"speaker":"Speaker","startTime":309.48,"endTime":315.12,"body":"You can take the quiz at"},{"speaker":"Speaker","startTime":315.12,"endTime":318.959,"body":"use the link in the description"},{"speaker":"Speaker","startTime":318.959,"endTime":320.639,"body":"Number four."},{"speaker":"Speaker","startTime":320.639,"endTime":324.759,"body":"My first thought is, but I need"},{"speaker":"Speaker","startTime":324.759,"endTime":326.319,"body":"So you've heard the question."},{"speaker":"Speaker","startTime":326.319,"endTime":330.04,"body":"You have a general idea of the"},{"speaker":"Speaker","startTime":330.04,"endTime":333.319,"body":"the details and you don't want"},{"speaker":"Speaker","startTime":333.319,"endTime":335.199,"body":"So you say, my first thought is"},{"speaker":"Speaker","startTime":335.199,"endTime":336.48,"body":"that we should wait until"},{"speaker":"Speaker","startTime":336.48,"endTime":338.0,"body":"Friday, but I need to look at"},{"speaker":"Speaker","startTime":338.0,"endTime":339.079,"body":"the details."},{"speaker":"Speaker","startTime":339.079,"endTime":341.6,"body":"So you're giving people your"},{"speaker":"Speaker","startTime":341.6,"endTime":343.8,"body":"You're being helpful, but at the"},{"speaker":"Speaker","startTime":343.8,"endTime":345.759,"body":"same time, you're being honest"},{"speaker":"Speaker","startTime":345.759,"endTime":347.72,"body":"that you haven't fully thought"},{"speaker":"Speaker","startTime":347.72,"endTime":348.48,"body":"it through."},{"speaker":"Speaker","startTime":348.48,"endTime":351.319,"body":"So people know what to expect."},{"speaker":"Speaker","startTime":351.319,"endTime":354.839,"body":"My first thought is, but I need"},{"speaker":"Speaker","startTime":356.279,"endTime":358.0,"body":"Number five."},{"speaker":"Speaker","startTime":358.0,"endTime":359.16,"body":"Leave it with me."},{"speaker":"Speaker","startTime":359.16,"endTime":360.759,"body":"I'll get back to you."},{"speaker":"Speaker","startTime":360.759,"endTime":361.839,"body":"Very natural."},{"speaker":"Speaker","startTime":361.839,"endTime":362.68,"body":"Very British."},{"speaker":"Speaker","startTime":362.68,"endTime":363.279,"body":"English."},{"speaker":"Speaker","startTime":363.279,"endTime":365.319,"body":"Very common at work."},{"speaker":"Speaker","startTime":365.319,"endTime":368.42,"body":"So somebody asked the question,"},{"speaker":"Speaker","startTime":368.42,"endTime":370.42,"body":"and you don't want to guess."},{"speaker":"Speaker","startTime":370.42,"endTime":372.019,"body":"So you say, leave it with me."},{"speaker":"Speaker","startTime":372.019,"endTime":374.3,"body":"I'll get back to you."},{"speaker":"Speaker","startTime":374.3,"endTime":378.54,"body":"The important thing here is that"},{"speaker":"Speaker","startTime":378.54,"endTime":382.779,"body":"you say, leave it with me, and"},{"speaker":"Speaker","startTime":382.779,"endTime":387.899,"body":"come back to the person, they"},{"speaker":"Speaker","startTime":387.899,"endTime":390.42,"body":"So always follow up."},{"speaker":"Speaker","startTime":390.42,"endTime":391.259,"body":"Leave it with me."},{"speaker":"Speaker","startTime":391.259,"endTime":394.06,"body":"I'll get back to you by tomorrow"},{"speaker":"Speaker","startTime":394.06,"endTime":394.699,"body":"Leave it with me."},{"speaker":"Speaker","startTime":394.699,"endTime":397.939,"body":"I'll get back to you by close of"},{"speaker":"Speaker","startTime":399.06,"endTime":400.98,"body":"Number six."},{"speaker":"Speaker","startTime":400.98,"endTime":402.62,"body":"I don't have that information."},{"speaker":"Speaker","startTime":402.62,"endTime":408.42,"body":"To hand to hand means available"},{"speaker":"Speaker","startTime":408.42,"endTime":410.62,"body":"So if somebody asks you for last"},{"speaker":"Speaker","startTime":410.62,"endTime":412.139,"body":"year's figures and you don't"},{"speaker":"Speaker","startTime":412.139,"endTime":414.939,"body":"have the file open, you say, I"},{"speaker":"Speaker","startTime":414.939,"endTime":416.72,"body":"don't have that information to"},{"speaker":"Speaker","startTime":416.72,"endTime":417.379,"body":"hand."},{"speaker":"Speaker","startTime":417.379,"endTime":420.1,"body":"Can I come back to you later"},{"speaker":"Speaker","startTime":420.1,"endTime":422.12,"body":"A very professional way to say I"},{"speaker":"Speaker","startTime":422.12,"endTime":423.819,"body":"can't answer right now, but I"},{"speaker":"Speaker","startTime":423.819,"endTime":425.139,"body":"will answer."},{"speaker":"Speaker","startTime":427.04,"endTime":428.959,"body":"Number seven."},{"speaker":"Speaker","startTime":428.959,"endTime":433.439,"body":"The short answer is I'll need to"},{"speaker":"Speaker","startTime":433.439,"endTime":436.68,"body":"This one is really useful when"},{"speaker":"Speaker","startTime":436.68,"endTime":438.439,"body":"not all of it."},{"speaker":"Speaker","startTime":438.439,"endTime":443.079,"body":"So somebody asks you a big"},{"speaker":"Speaker","startTime":443.079,"endTime":445.56,"body":"the project going?"},{"speaker":"Speaker","startTime":445.56,"endTime":446.92,"body":"And there are many things you"},{"speaker":"Speaker","startTime":446.92,"endTime":448.92,"body":"could say, but you know the main"},{"speaker":"Speaker","startTime":448.92,"endTime":449.959,"body":"point."},{"speaker":"Speaker","startTime":449.959,"endTime":452.8,"body":"So you say the short answer is"},{"speaker":"Speaker","startTime":452.8,"endTime":455.0,"body":"that we're on track for the"},{"speaker":"Speaker","startTime":455.0,"endTime":457.62,"body":"March deadline, but I'll need to"},{"speaker":"Speaker","startTime":457.62,"endTime":459.939,"body":"come back on the details of the"},{"speaker":"Speaker","startTime":459.939,"endTime":461.439,"body":"budget."},{"speaker":"Speaker","startTime":461.439,"endTime":464.839,"body":"So you've given them the main"},{"speaker":"Speaker","startTime":464.839,"endTime":468.12,"body":"That's what they wanted to know"},{"speaker":"Speaker","startTime":468.12,"endTime":471.319,"body":"And you've told them, look,"},{"speaker":"Speaker","startTime":471.319,"endTime":472.959,"body":"to you on that."},{"speaker":"Speaker","startTime":472.959,"endTime":477.62,"body":"So they get the important"},{"speaker":"Speaker","startTime":477.62,"endTime":480.6,"body":"that the rest is coming."},{"speaker":"Speaker","startTime":480.6,"endTime":485.04,"body":"The short answer is I'll need to"},{"speaker":"Speaker","startTime":486.16,"endTime":490.639,"body":"Number eight, I don't want to"},{"speaker":"Speaker","startTime":490.639,"endTime":492.379,"body":"let me check."},{"speaker":"Speaker","startTime":492.379,"endTime":496.86,"body":"Now, this is really, really"},{"speaker":"Speaker","startTime":496.86,"endTime":501.06,"body":"person is looking at you"},{"speaker":"Speaker","startTime":501.06,"endTime":502.74,"body":"pressure to say something."},{"speaker":"Speaker","startTime":502.74,"endTime":504.06,"body":"But if you give them the wrong"},{"speaker":"Speaker","startTime":504.06,"endTime":506.86,"body":"information and they act on it,"},{"speaker":"Speaker","startTime":506.86,"endTime":508.939,"body":"well, that's much, much worse"},{"speaker":"Speaker","startTime":508.939,"endTime":511.1,"body":"than if you had just said, let"},{"speaker":"Speaker","startTime":511.1,"endTime":512.419,"body":"me check."},{"speaker":"Speaker","startTime":512.419,"endTime":515.98,"body":"And people will respect this"},{"speaker":"Speaker","startTime":515.98,"endTime":520.259,"body":"your work seriously and you care"},{"speaker":"Speaker","startTime":520.259,"endTime":522.059,"body":"Number nine."},{"speaker":"Speaker","startTime":522.059,"endTime":524.82,"body":"Sorry, I wasn't expecting that"},{"speaker":"Speaker","startTime":524.82,"endTime":528.299,"body":"I'd rather check before I"},{"speaker":"Speaker","startTime":528.299,"endTime":531.58,"body":"Now this one is a bit more"},{"speaker":"Speaker","startTime":531.58,"endTime":535.299,"body":"You're actually saying, look,"},{"speaker":"Speaker","startTime":535.299,"endTime":537.46,"body":"and I need a moment."},{"speaker":"Speaker","startTime":537.46,"endTime":539.62,"body":"So the client asks something you"},{"speaker":"Speaker","startTime":539.62,"endTime":541.62,"body":"had no idea was coming, and you"},{"speaker":"Speaker","startTime":541.62,"endTime":543.899,"body":"say, sorry, I wasn't expecting"},{"speaker":"Speaker","startTime":543.899,"endTime":544.82,"body":"that question."},{"speaker":"Speaker","startTime":544.82,"endTime":547.62,"body":"I'd rather check before I"},{"speaker":"Speaker","startTime":547.62,"endTime":551.75,"body":"Now one small point about the"},{"speaker":"Speaker","startTime":551.75,"endTime":556.71,"body":"You don't need to over apologize"},{"speaker":"Speaker","startTime":556.71,"endTime":558.35,"body":"I'm really sorry."},{"speaker":"Speaker","startTime":558.35,"endTime":560.47,"body":"One brief apology is enough."},{"speaker":"Speaker","startTime":560.47,"endTime":563.19,"body":"And after that, move to the"},{"speaker":"Speaker","startTime":563.19,"endTime":565.149,"body":"I'd rather check."},{"speaker":"Speaker","startTime":565.149,"endTime":567.23,"body":"Sorry, I wasn't expecting that"},{"speaker":"Speaker","startTime":567.23,"endTime":569.35,"body":"I'd rather check before I"},{"speaker":"Speaker","startTime":571.19,"endTime":572.23,"body":"Okay, here we are."},{"speaker":"Speaker","startTime":572.23,"endTime":574.07,"body":"This is the last one."},{"speaker":"Speaker","startTime":574.07,"endTime":576.35,"body":"Number ten."},{"speaker":"Speaker","startTime":576.35,"endTime":581.59,"body":"Can I come back to you by and"},{"speaker":"Speaker","startTime":581.59,"endTime":585.529,"body":"Again, this is very important"},{"speaker":"Speaker","startTime":585.529,"endTime":587.389,"body":"come back to you later?"},{"speaker":"Speaker","startTime":587.389,"endTime":590.07,"body":"People don't know what later"},{"speaker":"Speaker","startTime":590.07,"endTime":594.389,"body":"Later today, later this week,"},{"speaker":"Speaker","startTime":594.389,"endTime":597.549,"body":"So always try to give a specific"},{"speaker":"Speaker","startTime":597.549,"endTime":601.35,"body":"Can I come back to you by three"},{"speaker":"Speaker","startTime":601.35,"endTime":602.83,"body":"Can I come back to you by"},{"speaker":"Speaker","startTime":602.83,"endTime":605.75,"body":"tomorrow morning, or can I come"},{"speaker":"Speaker","startTime":605.75,"endTime":607.71,"body":"back to you by close of business"},{"speaker":"Speaker","startTime":607.71,"endTime":608.83,"body":"on Friday?"},{"speaker":"Speaker","startTime":608.83,"endTime":610.57,"body":"It gives the other person a"},{"speaker":"Speaker","startTime":610.57,"endTime":612.769,"body":"clear idea of when they'll hear"},{"speaker":"Speaker","startTime":612.769,"endTime":613.649,"body":"from you."},{"speaker":"Speaker","startTime":615.129,"endTime":617.61,"body":"Somebody asks you a question."},{"speaker":"Speaker","startTime":617.61,"endTime":619.73,"body":"You don't have the answer."},{"speaker":"Speaker","startTime":619.73,"endTime":624.09,"body":"You use one of the phrases we've"},{"speaker":"Speaker","startTime":624.09,"endTime":628.61,"body":"finish with, can I come back to"},{"speaker":"Speaker","startTime":628.61,"endTime":630.69,"body":"Or whatever the time happens to"},{"speaker":"Speaker","startTime":630.69,"endTime":632.37,"body":"And now everybody knows the"},{"speaker":"Speaker","startTime":632.37,"endTime":633.809,"body":"You'll come back and they know."},{"speaker":"Speaker","startTime":633.809,"endTime":635.69,"body":"When can I come back to you?"},{"speaker":"Speaker","startTime":635.69,"endTime":636.37,"body":"By?"},{"speaker":"Speaker","startTime":636.37,"endTime":638.25,"body":"And then you tell them when."},{"speaker":"Speaker","startTime":639.69,"endTime":640.129,"body":"Okay."},{"speaker":"Speaker","startTime":640.129,"endTime":644.73,"body":"So there are ten phrases you can"},{"speaker":"Speaker","startTime":644.73,"endTime":647.929,"body":"question in a meeting that you"},{"speaker":"Speaker","startTime":647.929,"endTime":651.409,"body":"As I always say, don't try to"},{"speaker":"Speaker","startTime":651.409,"endTime":653.45,"body":"Pick two or three the ones that"},{"speaker":"Speaker","startTime":653.45,"endTime":655.61,"body":"feel most natural to you and"},{"speaker":"Speaker","startTime":655.61,"endTime":656.97,"body":"practice those."},{"speaker":"Speaker","startTime":656.97,"endTime":658.09,"body":"Say them out loud."},{"speaker":"Speaker","startTime":658.09,"endTime":661.649,"body":"Use them in your next meeting"},{"speaker":"Speaker","startTime":661.649,"endTime":665.049,"body":"them, come back and pick another"},{"speaker":"Speaker","startTime":665.049,"endTime":667.85,"body":"And that's how you build up your"},{"speaker":"Speaker","startTime":667.85,"endTime":671.309,"body":"Small steps, one at a time."},{"speaker":"Speaker","startTime":671.309,"endTime":674.75,"body":"Okay, so let me give them to you"},{"speaker":"Speaker","startTime":674.75,"endTime":678.149,"body":"Number one, give me a second to"},{"speaker":"Speaker","startTime":678.149,"endTime":681.19,"body":"Number two, that's a good"},{"speaker":"Speaker","startTime":681.19,"endTime":682.83,"body":"Let me think."},{"speaker":"Speaker","startTime":682.83,"endTime":686.19,"body":"Number three off the top of my"},{"speaker":"Speaker","startTime":686.19,"endTime":692.309,"body":"Remember off the top of my head,"},{"speaker":"Speaker","startTime":692.309,"endTime":693.909,"body":"Number four."},{"speaker":"Speaker","startTime":693.909,"endTime":697.87,"body":"My first thought is, but I need"},{"speaker":"Speaker","startTime":697.87,"endTime":700.47,"body":"Number five, leave it with me."},{"speaker":"Speaker","startTime":700.47,"endTime":705.309,"body":"I'll get back to you and make"},{"speaker":"Speaker","startTime":705.309,"endTime":706.429,"body":"Number six."},{"speaker":"Speaker","startTime":706.429,"endTime":709.789,"body":"I don't have that information to"},{"speaker":"Speaker","startTime":709.789,"endTime":710.59,"body":"Careful here."},{"speaker":"Speaker","startTime":710.59,"endTime":713.669,"body":"It's to hand and not in my hand."},{"speaker":"Speaker","startTime":713.669,"endTime":714.789,"body":"Number seven."},{"speaker":"Speaker","startTime":714.789,"endTime":719.509,"body":"The short answer is I'll need to"},{"speaker":"Speaker","startTime":719.509,"endTime":720.75,"body":"Number eight."},{"speaker":"Speaker","startTime":720.75,"endTime":721.789,"body":"I don't want to give you the"},{"speaker":"Speaker","startTime":721.789,"endTime":723.929,"body":"wrong answer, so let me check"},{"speaker":"Speaker","startTime":723.929,"endTime":725.59,"body":"number nine."},{"speaker":"Speaker","startTime":725.59,"endTime":727.99,"body":"Sorry, I wasn't expecting that"},{"speaker":"Speaker","startTime":727.99,"endTime":730.549,"body":"I'd rather check before I"},{"speaker":"Speaker","startTime":730.549,"endTime":733.039,"body":"And then finally, number ten."},{"speaker":"Speaker","startTime":733.039,"endTime":738.639,"body":"Can I come back to you by and"},{"speaker":"Speaker","startTime":738.639,"endTime":739.0,"body":"Okay."},{"speaker":"Speaker","startTime":739.0,"endTime":740.879,"body":"So there you have it."},{"speaker":"Speaker","startTime":740.879,"endTime":744.759,"body":"Ten useful phrases for those"},{"speaker":"Speaker","startTime":744.759,"endTime":749.12,"body":"question and you are not quite"},{"speaker":"Speaker","startTime":749.12,"endTime":754.519,"body":"As I mentioned before, try one"},{"speaker":"Speaker","startTime":754.519,"endTime":758.759,"body":"See which ones feel natural to"},{"speaker":"Speaker","startTime":758.759,"endTime":762.879,"body":"job, and which ones you can use"},{"speaker":"Speaker","startTime":762.879,"endTime":767.44,"body":"And as always, if you need any"},{"speaker":"Speaker","startTime":767.44,"endTime":773.12,"body":"me on"},{"speaker":"Speaker","startTime":773.12,"endTime":777.279,"body":"Very happy to hear from you and"},{"speaker":"Speaker","startTime":777.279,"endTime":777.679,"body":"Okay."},{"speaker":"Speaker","startTime":777.679,"endTime":781.36,"body":"This is Harry thanking you for"},{"speaker":"Speaker","startTime":781.36,"endTime":782.6,"body":"the next lesson."}]}