{"version":"1.0.0","segments":[{"speaker":"Irvine Nugent","startTime":0.0,"endTime":2.31,"body":"I have a word,"},{"speaker":"Irvine Nugent","startTime":0.0,"endTime":2.31,"body":"and I call it a trigger print."},{"speaker":"Irvine Nugent","startTime":2.4,"endTime":4.35,"body":"And I say we all have a"},{"speaker":"Irvine Nugent","startTime":2.4,"endTime":4.35,"body":"fingerprint, but we have a"},{"speaker":"Irvine Nugent","startTime":4.35,"endTime":7.32,"body":"trigger print. And our trigger"},{"speaker":"Irvine Nugent","startTime":4.35,"endTime":7.32,"body":"print is a set of triggers"},{"speaker":"Irvine Nugent","startTime":7.32,"endTime":10.98,"body":"within us. Some of them are"},{"speaker":"Irvine Nugent","startTime":7.32,"endTime":10.98,"body":"common to other people. So the"},{"speaker":"Irvine Nugent","startTime":10.98,"endTime":14.13,"body":"vast majority of people, if the"},{"speaker":"Irvine Nugent","startTime":10.98,"endTime":14.13,"body":"snake is going across the table,"},{"speaker":"Irvine Nugent","startTime":14.13,"endTime":16.47,"body":"we're all going to jump back and"},{"speaker":"Irvine Nugent","startTime":14.13,"endTime":16.47,"body":"we're going to become fearful."},{"speaker":"Irvine Nugent","startTime":16.56,"endTime":19.32,"body":"Not everyone, but most of us."},{"speaker":"Irvine Nugent","startTime":16.56,"endTime":19.32,"body":"But then there are others that"},{"speaker":"Irvine Nugent","startTime":19.32,"endTime":22.68,"body":"from childhood, adolescence, or"},{"speaker":"Irvine Nugent","startTime":19.32,"endTime":22.68,"body":"even something that happened a"},{"speaker":"Irvine Nugent","startTime":22.68,"endTime":28.62,"body":"month ago, that that can begin"},{"speaker":"Irvine Nugent","startTime":22.68,"endTime":28.62,"body":"to create pattern within us. And"},{"speaker":"Irvine Nugent","startTime":28.65,"endTime":31.83,"body":"what happens, of course, is it's"},{"speaker":"Irvine Nugent","startTime":28.65,"endTime":31.83,"body":"a stimulus and then we're"},{"speaker":"Irvine Nugent","startTime":31.83,"endTime":35.55,"body":"reacting in a certain way."},{"speaker":"Irvine Nugent","startTime":31.83,"endTime":35.55,"body":"What's very powerful for any"},{"speaker":"Irvine Nugent","startTime":35.55,"endTime":39.93,"body":"person, not just leaders, is to"},{"speaker":"Irvine Nugent","startTime":35.55,"endTime":39.93,"body":"begin to explore those patterns."},{"speaker":"Irvine Nugent","startTime":40.32,"endTime":44.64,"body":"And to be curious about them,"},{"speaker":"Irvine Nugent","startTime":40.32,"endTime":44.64,"body":"and to think about, how often"},{"speaker":"Irvine Nugent","startTime":44.64,"endTime":47.58,"body":"have they happened? And how far"},{"speaker":"Irvine Nugent","startTime":44.64,"endTime":47.58,"body":"can I go back to explore them."},{"speaker":"Darrell Evans","startTime":49.64,"endTime":52.31,"body":"This is The"},{"speaker":"Darrell Evans","startTime":49.64,"endTime":52.31,"body":"MindShift Podcast where we share"},{"speaker":"Darrell Evans","startTime":52.31,"endTime":56.21,"body":"real stories, real strategies"},{"speaker":"Darrell Evans","startTime":52.31,"endTime":56.21,"body":"that will help you find real"},{"speaker":"Darrell Evans","startTime":56.21,"endTime":59.93,"body":"success. This is the place to"},{"speaker":"Darrell Evans","startTime":56.21,"endTime":59.93,"body":"hear from people just like you"},{"speaker":"Darrell Evans","startTime":60.11,"endTime":62.81,"body":"who have taken their ideas,"},{"speaker":"Darrell Evans","startTime":60.11,"endTime":62.81,"body":"goals and dreams from a point of"},{"speaker":"Darrell Evans","startTime":62.81,"endTime":66.68,"body":"inspiration to realization or"},{"speaker":"Darrell Evans","startTime":62.81,"endTime":66.68,"body":"when life knock them down from a"},{"speaker":"Darrell Evans","startTime":66.68,"endTime":69.8,"body":"point of breakdown to"},{"speaker":"Darrell Evans","startTime":66.68,"endTime":69.8,"body":"breakthrough. I'm your host"},{"speaker":"Darrell Evans","startTime":69.8,"endTime":72.29,"body":"Darrell Evans. Let's get started"},{"speaker":"Darrell Evans","startTime":69.8,"endTime":72.29,"body":"with today's episode."},{"speaker":"Darrell Evans","startTime":76.79,"endTime":80.09,"body":"Hey, my friend How you doing?"},{"speaker":"Darrell Evans","startTime":76.79,"endTime":80.09,"body":"Welcome to The MindShift Podcast"},{"speaker":"Darrell Evans","startTime":80.09,"endTime":83.57,"body":"where every week on this show,"},{"speaker":"Darrell Evans","startTime":80.09,"endTime":83.57,"body":"our goal is to help you shift"},{"speaker":"Darrell Evans","startTime":83.57,"endTime":88.43,"body":"your mind so you can shift your"},{"speaker":"Darrell Evans","startTime":83.57,"endTime":88.43,"body":"results in your business and"},{"speaker":"Darrell Evans","startTime":88.49,"endTime":92.09,"body":"your life. If you've not done so"},{"speaker":"Darrell Evans","startTime":88.49,"endTime":92.09,"body":"already, hit the subscribe or"},{"speaker":"Darrell Evans","startTime":92.09,"endTime":94.55,"body":"follow button wherever you're"},{"speaker":"Darrell Evans","startTime":92.09,"endTime":94.55,"body":"listening to the show, so that"},{"speaker":"Darrell Evans","startTime":94.55,"endTime":99.14,"body":"you never miss an episode. And"},{"speaker":"Darrell Evans","startTime":94.55,"endTime":99.14,"body":"after you enjoy today's show, DM"},{"speaker":"Darrell Evans","startTime":99.14,"endTime":103.88,"body":"me on Instagram @MrDarrellEvans,"},{"speaker":"Darrell Evans","startTime":99.14,"endTime":103.88,"body":"and let me know your biggest"},{"speaker":"Darrell Evans","startTime":103.91,"endTime":107.6,"body":"mind shift from today's show."},{"speaker":"Darrell Evans","startTime":103.91,"endTime":107.6,"body":"Listen, if this is your first"},{"speaker":"Darrell Evans","startTime":107.6,"endTime":110.12,"body":"time here, my name is Darrell"},{"speaker":"Darrell Evans","startTime":107.6,"endTime":110.12,"body":"Evans. I'm a serial entrepreneur"},{"speaker":"Darrell Evans","startTime":110.12,"endTime":113.18,"body":"who started his first business"},{"speaker":"Darrell Evans","startTime":110.12,"endTime":113.18,"body":"at the age of 20. I've now gone"},{"speaker":"Darrell Evans","startTime":113.18,"endTime":115.79,"body":"on to build several successful"},{"speaker":"Darrell Evans","startTime":113.18,"endTime":115.79,"body":"businesses across the seven"},{"speaker":"Darrell Evans","startTime":115.79,"endTime":119.0,"body":"figure mark. And through my"},{"speaker":"Darrell Evans","startTime":115.79,"endTime":119.0,"body":"digital marketing agency, we've"},{"speaker":"Darrell Evans","startTime":119.0,"endTime":122.93,"body":"now helped clients generate over"},{"speaker":"Darrell Evans","startTime":119.0,"endTime":122.93,"body":"nine figures in revenue over the"},{"speaker":"Darrell Evans","startTime":122.93,"endTime":127.25,"body":"last 11 years. While the journey"},{"speaker":"Darrell Evans","startTime":122.93,"endTime":127.25,"body":"from inspiration to realization"},{"speaker":"Darrell Evans","startTime":127.25,"endTime":130.13,"body":"is fun to talk about. It's"},{"speaker":"Darrell Evans","startTime":127.25,"endTime":130.13,"body":"actually when life knocked me"},{"speaker":"Darrell Evans","startTime":130.13,"endTime":133.67,"body":"down that I learned some of my"},{"speaker":"Darrell Evans","startTime":130.13,"endTime":133.67,"body":"biggest success lessons here at"},{"speaker":"Darrell Evans","startTime":133.67,"endTime":137.15,"body":"mind shift we call those"},{"speaker":"Darrell Evans","startTime":133.67,"endTime":137.15,"body":"breakdowns. Now it's those"},{"speaker":"Darrell Evans","startTime":137.15,"endTime":140.42,"body":"breakdowns that led me to"},{"speaker":"Darrell Evans","startTime":137.15,"endTime":140.42,"body":"develop a framework called the"},{"speaker":"Darrell Evans","startTime":140.42,"endTime":143.93,"body":"mind shift method. It's a four"},{"speaker":"Darrell Evans","startTime":140.42,"endTime":143.93,"body":"step framework I use anytime I"},{"speaker":"Darrell Evans","startTime":143.93,"endTime":147.11,"body":"get stuck. I need to overcome a"},{"speaker":"Darrell Evans","startTime":143.93,"endTime":147.11,"body":"major life challenge or a"},{"speaker":"Darrell Evans","startTime":147.11,"endTime":150.62,"body":"business challenge. Or if I want"},{"speaker":"Darrell Evans","startTime":147.11,"endTime":150.62,"body":"to pursue a new career path or"},{"speaker":"Darrell Evans","startTime":150.62,"endTime":154.22,"body":"desire of any kind. You know, I"},{"speaker":"Darrell Evans","startTime":150.62,"endTime":154.22,"body":"use this when I was sleeping on"},{"speaker":"Darrell Evans","startTime":154.22,"endTime":156.68,"body":"my grandmother's couch, living"},{"speaker":"Darrell Evans","startTime":154.22,"endTime":156.68,"body":"out of two duffel bags of"},{"speaker":"Darrell Evans","startTime":156.68,"endTime":159.26,"body":"clothes. When I was starting one"},{"speaker":"Darrell Evans","startTime":156.68,"endTime":159.26,"body":"of my first successful"},{"speaker":"Darrell Evans","startTime":159.26,"endTime":162.05,"body":"businesses, I used it when I"},{"speaker":"Darrell Evans","startTime":159.26,"endTime":162.05,"body":"faced the reality that I'd have"},{"speaker":"Darrell Evans","startTime":162.05,"endTime":164.96,"body":"to figure out how to be a good"},{"speaker":"Darrell Evans","startTime":162.05,"endTime":164.96,"body":"father to my two boys at the"},{"speaker":"Darrell Evans","startTime":164.96,"endTime":170.06,"body":"time, who were living 1075 miles"},{"speaker":"Darrell Evans","startTime":164.96,"endTime":170.06,"body":"away from me. I used it when my"},{"speaker":"Darrell Evans","startTime":170.06,"endTime":173.18,"body":"business collapsed in 2008. And"},{"speaker":"Darrell Evans","startTime":170.06,"endTime":173.18,"body":"I had to file bankruptcy and I"},{"speaker":"Darrell Evans","startTime":173.18,"endTime":176.36,"body":"lost everything and I had to"},{"speaker":"Darrell Evans","startTime":173.18,"endTime":176.36,"body":"start over again. It wasn't"},{"speaker":"Darrell Evans","startTime":176.36,"endTime":181.16,"body":"until 2020 when something else"},{"speaker":"Darrell Evans","startTime":176.36,"endTime":181.16,"body":"happened. And someone asked me,"},{"speaker":"Darrell Evans","startTime":181.46,"endTime":185.33,"body":"How do you do it? How do you"},{"speaker":"Darrell Evans","startTime":181.46,"endTime":185.33,"body":"remain so calm through"},{"speaker":"Darrell Evans","startTime":185.33,"endTime":188.69,"body":"adversity? How do you keep a"},{"speaker":"Darrell Evans","startTime":185.33,"endTime":188.69,"body":"positive outlook when facing"},{"speaker":"Darrell Evans","startTime":188.69,"endTime":192.62,"body":"what would take most other"},{"speaker":"Darrell Evans","startTime":188.69,"endTime":192.62,"body":"people out? And what I didn't"},{"speaker":"Darrell Evans","startTime":192.62,"endTime":195.47,"body":"realize at that time was I've"},{"speaker":"Darrell Evans","startTime":192.62,"endTime":195.47,"body":"been using this framework"},{"speaker":"Darrell Evans","startTime":195.5,"endTime":200.3,"body":"unconsciously for like the last"},{"speaker":"Darrell Evans","startTime":195.5,"endTime":200.3,"body":"two decades. That conversation"},{"speaker":"Darrell Evans","startTime":200.3,"endTime":203.3,"body":"though, led me to break down"},{"speaker":"Darrell Evans","startTime":200.3,"endTime":203.3,"body":"this four step framework, and I"},{"speaker":"Darrell Evans","startTime":203.3,"endTime":206.12,"body":"share it with all of the members"},{"speaker":"Darrell Evans","startTime":203.3,"endTime":206.12,"body":"of The MindShift Community. The"},{"speaker":"Darrell Evans","startTime":206.12,"endTime":210.05,"body":"MindShift Community is my free"},{"speaker":"Darrell Evans","startTime":206.12,"endTime":210.05,"body":"coaching community where you can"},{"speaker":"Darrell Evans","startTime":210.05,"endTime":213.56,"body":"gather with us every single"},{"speaker":"Darrell Evans","startTime":210.05,"endTime":213.56,"body":"month for free, live"},{"speaker":"Darrell Evans","startTime":213.59,"endTime":218.69,"body":"masterclass. You also get access"},{"speaker":"Darrell Evans","startTime":213.59,"endTime":218.69,"body":"to me for monthly Q and A's and"},{"speaker":"Darrell Evans","startTime":218.69,"endTime":222.89,"body":"you even get exclusive discounts"},{"speaker":"Darrell Evans","startTime":218.69,"endTime":222.89,"body":"on merge programs and events not"},{"speaker":"Darrell Evans","startTime":222.89,"endTime":227.12,"body":"available to the general public."},{"speaker":"Darrell Evans","startTime":222.89,"endTime":227.12,"body":"The best part is, it's 100% free"},{"speaker":"Darrell Evans","startTime":227.12,"endTime":230.39,"body":"to join in another tab really"},{"speaker":"Darrell Evans","startTime":227.12,"endTime":230.39,"body":"quick. Go to"},{"speaker":"Darrell Evans","startTime":230.42,"endTime":235.88,"body":"mindshiftcommunity.com that's"},{"speaker":"Darrell Evans","startTime":230.42,"endTime":235.88,"body":"mindshiftcommunity.com to join"},{"speaker":"Darrell Evans","startTime":235.88,"endTime":240.29,"body":"for free, and I'll see you"},{"speaker":"Darrell Evans","startTime":235.88,"endTime":240.29,"body":"inside the community. My guest"},{"speaker":"Darrell Evans","startTime":240.29,"endTime":243.32,"body":"today believes that leadership"},{"speaker":"Darrell Evans","startTime":240.29,"endTime":243.32,"body":"development is a journey from"},{"speaker":"Darrell Evans","startTime":243.32,"endTime":248.66,"body":"the inside out. If our emotional"},{"speaker":"Darrell Evans","startTime":243.32,"endTime":248.66,"body":"intelligence is lacking than any"},{"speaker":"Darrell Evans","startTime":248.66,"endTime":251.69,"body":"new business skill we attempt to"},{"speaker":"Darrell Evans","startTime":248.66,"endTime":251.69,"body":"implement we'll be adversely"},{"speaker":"Darrell Evans","startTime":251.87,"endTime":256.19,"body":"impacted. As such, he has spent"},{"speaker":"Darrell Evans","startTime":251.87,"endTime":256.19,"body":"most of his career helping"},{"speaker":"Darrell Evans","startTime":256.19,"endTime":259.28,"body":"leaders harness the power of"},{"speaker":"Darrell Evans","startTime":256.19,"endTime":259.28,"body":"their emotions so they can have"},{"speaker":"Darrell Evans","startTime":259.28,"endTime":263.45,"body":"deeper connections, make better"},{"speaker":"Darrell Evans","startTime":259.28,"endTime":263.45,"body":"decisions and increase their"},{"speaker":"Darrell Evans","startTime":263.45,"endTime":267.35,"body":"influence. Born in Northern"},{"speaker":"Darrell Evans","startTime":263.45,"endTime":267.35,"body":"Ireland and growing up in a"},{"speaker":"Darrell Evans","startTime":267.35,"endTime":272.21,"body":"society torn apart by division"},{"speaker":"Darrell Evans","startTime":267.35,"endTime":272.21,"body":"in violence. Irvine Nugent has"},{"speaker":"Darrell Evans","startTime":272.21,"endTime":277.64,"body":"seen firsthand the damage done"},{"speaker":"Darrell Evans","startTime":272.21,"endTime":277.64,"body":"when communication breaks down"},{"speaker":"Darrell Evans","startTime":277.67,"endTime":281.93,"body":"and people fail to listen and"},{"speaker":"Darrell Evans","startTime":277.67,"endTime":281.93,"body":"understand. This has inspired"},{"speaker":"Darrell Evans","startTime":281.93,"endTime":285.02,"body":"him to help leaders build"},{"speaker":"Darrell Evans","startTime":281.93,"endTime":285.02,"body":"workplaces in which people"},{"speaker":"Darrell Evans","startTime":285.02,"endTime":289.46,"body":"thrive and realize their full"},{"speaker":"Darrell Evans","startTime":285.02,"endTime":289.46,"body":"potential. He is the author of"},{"speaker":"Darrell Evans","startTime":289.46,"endTime":293.78,"body":"the book, leadership lessons"},{"speaker":"Darrell Evans","startTime":289.46,"endTime":293.78,"body":"from the pub. And he says he has"},{"speaker":"Darrell Evans","startTime":293.78,"endTime":298.22,"body":"a call to help people discover"},{"speaker":"Darrell Evans","startTime":293.78,"endTime":298.22,"body":"the superpower they have in"},{"speaker":"Darrell Evans","startTime":298.22,"endTime":303.29,"body":"their emotions to help People"},{"speaker":"Darrell Evans","startTime":298.22,"endTime":303.29,"body":"and leaders connect on a deeper"},{"speaker":"Darrell Evans","startTime":303.29,"endTime":307.97,"body":"level and build bridges and not"},{"speaker":"Darrell Evans","startTime":303.29,"endTime":307.97,"body":"walls. Here's my conversation"},{"speaker":"Darrell Evans","startTime":308.36,"endTime":311.66,"body":"Irvine. Irvine, how you doing?"},{"speaker":"Darrell Evans","startTime":308.36,"endTime":311.66,"body":"Welcome to The MindShift"},{"speaker":"Darrell Evans","startTime":311.66,"endTime":312.35,"body":"Podcast."},{"speaker":"Irvine Nugent","startTime":312.59,"endTime":314.78,"body":"Darrell, great to"},{"speaker":"Irvine Nugent","startTime":312.59,"endTime":314.78,"body":"be here. Thanks so much for the"},{"speaker":"Irvine Nugent","startTime":314.78,"endTime":315.35,"body":"invitation."},{"speaker":"Darrell Evans","startTime":315.53,"endTime":316.85,"body":"Yeah, really"},{"speaker":"Darrell Evans","startTime":315.53,"endTime":316.85,"body":"looking forward to it, we're"},{"speaker":"Darrell Evans","startTime":316.85,"endTime":319.37,"body":"gonna have a really interesting"},{"speaker":"Darrell Evans","startTime":316.85,"endTime":319.37,"body":"conversation, I have been"},{"speaker":"Darrell Evans","startTime":319.37,"endTime":322.52,"body":"fascinated by this topic in my"},{"speaker":"Darrell Evans","startTime":319.37,"endTime":322.52,"body":"work. And I'm really looking"},{"speaker":"Darrell Evans","startTime":322.52,"endTime":325.1,"body":"forward to talking to a thought"},{"speaker":"Darrell Evans","startTime":322.52,"endTime":325.1,"body":"leader in this area around"},{"speaker":"Darrell Evans","startTime":325.1,"endTime":328.61,"body":"emotional intelligence. But"},{"speaker":"Darrell Evans","startTime":325.1,"endTime":328.61,"body":"before we jump into all of that,"},{"speaker":"Darrell Evans","startTime":328.91,"endTime":331.49,"body":"tell our audience where you're"},{"speaker":"Darrell Evans","startTime":328.91,"endTime":331.49,"body":"joining us from calling today?"},{"speaker":"Irvine Nugent","startTime":331.45,"endTime":332.92,"body":"From Washington"},{"speaker":"Irvine Nugent","startTime":331.45,"endTime":332.92,"body":"DC."},{"speaker":"Darrell Evans","startTime":333.16,"endTime":334.42,"body":"By way of?"},{"speaker":"Irvine Nugent","startTime":334.48,"endTime":336.31,"body":"By way of"},{"speaker":"Irvine Nugent","startTime":334.48,"endTime":336.31,"body":"Northern Ireland, I grew up"},{"speaker":"Irvine Nugent","startTime":336.31,"endTime":339.04,"body":"there. So I'm from Northern"},{"speaker":"Irvine Nugent","startTime":336.31,"endTime":339.04,"body":"Ireland originally, that's"},{"speaker":"Irvine Nugent","startTime":339.04,"endTime":341.23,"body":"awesome. Although I've been"},{"speaker":"Irvine Nugent","startTime":339.04,"endTime":341.23,"body":"longer here than over there."},{"speaker":"Darrell Evans","startTime":341.26,"endTime":343.21,"body":"Give our"},{"speaker":"Darrell Evans","startTime":341.26,"endTime":343.21,"body":"audience. The short background"},{"speaker":"Darrell Evans","startTime":343.21,"endTime":344.26,"body":"tell her what who Irvine is."},{"speaker":"Irvine Nugent","startTime":344.32,"endTime":346.81,"body":"I specialize in,"},{"speaker":"Irvine Nugent","startTime":344.32,"endTime":346.81,"body":"as you said, in emotional"},{"speaker":"Irvine Nugent","startTime":346.81,"endTime":350.23,"body":"intelligence, I have been"},{"speaker":"Irvine Nugent","startTime":346.81,"endTime":350.23,"body":"intrigued since my childhood, I"},{"speaker":"Irvine Nugent","startTime":350.23,"endTime":353.89,"body":"grew up in a violent society."},{"speaker":"Irvine Nugent","startTime":350.23,"endTime":353.89,"body":"And the trouble is, as we call"},{"speaker":"Irvine Nugent","startTime":353.89,"endTime":357.04,"body":"them in Northern Ireland, and I"},{"speaker":"Irvine Nugent","startTime":353.89,"endTime":357.04,"body":"placed in my heart a desire to"},{"speaker":"Irvine Nugent","startTime":357.34,"endTime":362.2,"body":"really look in depth into what"},{"speaker":"Irvine Nugent","startTime":357.34,"endTime":362.2,"body":"motivates us, and emotion comes"},{"speaker":"Irvine Nugent","startTime":362.2,"endTime":365.14,"body":"there. And so I've turned that"},{"speaker":"Irvine Nugent","startTime":362.2,"endTime":365.14,"body":"presently into working with"},{"speaker":"Irvine Nugent","startTime":365.14,"endTime":369.49,"body":"leaders. And I work with them,"},{"speaker":"Irvine Nugent","startTime":365.14,"endTime":369.49,"body":"delving into their emotional"},{"speaker":"Irvine Nugent","startTime":369.49,"endTime":373.18,"body":"lives, how they can use emotions"},{"speaker":"Irvine Nugent","startTime":369.49,"endTime":373.18,"body":"to be better leaders, and really"},{"speaker":"Irvine Nugent","startTime":373.18,"endTime":376.12,"body":"help people, as I say, to build"},{"speaker":"Irvine Nugent","startTime":373.18,"endTime":376.12,"body":"bridges and not walls."},{"speaker":"Darrell Evans","startTime":376.3,"endTime":378.25,"body":"Really"},{"speaker":"Darrell Evans","startTime":376.3,"endTime":378.25,"body":"interesting. Let's start with"},{"speaker":"Darrell Evans","startTime":378.28,"endTime":381.85,"body":"the basic definition. In your"},{"speaker":"Darrell Evans","startTime":378.28,"endTime":381.85,"body":"words, what is the basic"},{"speaker":"Darrell Evans","startTime":381.85,"endTime":384.82,"body":"definition of emotional"},{"speaker":"Darrell Evans","startTime":381.85,"endTime":384.82,"body":"intelligence?"},{"speaker":"Irvine Nugent","startTime":385.0,"endTime":386.74,"body":"So I think a"},{"speaker":"Irvine Nugent","startTime":385.0,"endTime":386.74,"body":"great way to understand"},{"speaker":"Irvine Nugent","startTime":386.74,"endTime":389.5,"body":"emotional intelligence is by"},{"speaker":"Irvine Nugent","startTime":386.74,"endTime":389.5,"body":"actually what mostly intelligent"},{"speaker":"Irvine Nugent","startTime":389.5,"endTime":393.16,"body":"people can do. And I would say"},{"speaker":"Irvine Nugent","startTime":389.5,"endTime":393.16,"body":"there are four things. One is"},{"speaker":"Irvine Nugent","startTime":393.34,"endTime":396.52,"body":"they are self aware, they"},{"speaker":"Irvine Nugent","startTime":393.34,"endTime":396.52,"body":"understand what emotions are"},{"speaker":"Irvine Nugent","startTime":396.52,"endTime":400.69,"body":"having in the moment, what"},{"speaker":"Irvine Nugent","startTime":396.52,"endTime":400.69,"body":"triggers them. Secondly, knowing"},{"speaker":"Irvine Nugent","startTime":400.69,"endTime":405.07,"body":"that they have tools to manage"},{"speaker":"Irvine Nugent","startTime":400.69,"endTime":405.07,"body":"their emotions, so that they can"},{"speaker":"Irvine Nugent","startTime":405.22,"endTime":409.39,"body":"use that emotion in the moment"},{"speaker":"Irvine Nugent","startTime":405.22,"endTime":409.39,"body":"to the best outcome. Third thing"},{"speaker":"Irvine Nugent","startTime":409.39,"endTime":412.12,"body":"is they're able to read other"},{"speaker":"Irvine Nugent","startTime":409.39,"endTime":412.12,"body":"people's emotions and show"},{"speaker":"Irvine Nugent","startTime":412.12,"endTime":415.06,"body":"empathy to build connection. And"},{"speaker":"Irvine Nugent","startTime":412.12,"endTime":415.06,"body":"then the fourth thing is they"},{"speaker":"Irvine Nugent","startTime":415.06,"endTime":419.59,"body":"use all of that to build solid"},{"speaker":"Irvine Nugent","startTime":415.06,"endTime":419.59,"body":"relationships, and also have"},{"speaker":"Irvine Nugent","startTime":419.59,"endTime":422.08,"body":"relationships which have a"},{"speaker":"Irvine Nugent","startTime":419.59,"endTime":422.08,"body":"positive outcome."},{"speaker":"Darrell Evans","startTime":422.38,"endTime":424.72,"body":"And obviously,"},{"speaker":"Darrell Evans","startTime":422.38,"endTime":424.72,"body":"the next segue, there's then why"},{"speaker":"Darrell Evans","startTime":424.72,"endTime":428.11,"body":"is this such a big deal today?"},{"speaker":"Darrell Evans","startTime":424.72,"endTime":428.11,"body":"You know, why are we not talking"},{"speaker":"Darrell Evans","startTime":428.11,"endTime":431.71,"body":"about? Well, I'm the boss, you"},{"speaker":"Darrell Evans","startTime":428.11,"endTime":431.71,"body":"do what I say? What's changed in"},{"speaker":"Darrell Evans","startTime":431.71,"endTime":435.28,"body":"the leadership role that makes"},{"speaker":"Darrell Evans","startTime":431.71,"endTime":435.28,"body":"this idea of emotional"},{"speaker":"Darrell Evans","startTime":435.28,"endTime":437.65,"body":"intelligence, so critical in"},{"speaker":"Darrell Evans","startTime":435.28,"endTime":437.65,"body":"today's workplace."},{"speaker":"Irvine Nugent","startTime":437.92,"endTime":440.38,"body":"So I would just"},{"speaker":"Irvine Nugent","startTime":437.92,"endTime":440.38,"body":"say two things. One is if you"},{"speaker":"Irvine Nugent","startTime":440.38,"endTime":443.68,"body":"ask anyone to think about the"},{"speaker":"Irvine Nugent","startTime":440.38,"endTime":443.68,"body":"most memorable leader that you"},{"speaker":"Irvine Nugent","startTime":443.68,"endTime":446.77,"body":"have in your life, what made"},{"speaker":"Irvine Nugent","startTime":443.68,"endTime":446.77,"body":"them memorable, very often, the"},{"speaker":"Irvine Nugent","startTime":446.77,"endTime":448.93,"body":"things they're going to listen"},{"speaker":"Irvine Nugent","startTime":446.77,"endTime":448.93,"body":"to you are all categories of"},{"speaker":"Irvine Nugent","startTime":448.93,"endTime":451.27,"body":"emotional intelligence, oh, they"},{"speaker":"Irvine Nugent","startTime":448.93,"endTime":451.27,"body":"were supportive. They were"},{"speaker":"Irvine Nugent","startTime":451.27,"endTime":453.7,"body":"caring, they were listening,"},{"speaker":"Irvine Nugent","startTime":451.27,"endTime":453.7,"body":"they were understanding, they"},{"speaker":"Irvine Nugent","startTime":453.7,"endTime":457.45,"body":"were challenging. And then the"},{"speaker":"Irvine Nugent","startTime":453.7,"endTime":457.45,"body":"second thing is that in the"},{"speaker":"Irvine Nugent","startTime":457.45,"endTime":460.36,"body":"workplace today, the days when"},{"speaker":"Irvine Nugent","startTime":457.45,"endTime":460.36,"body":"you could command and it was"},{"speaker":"Irvine Nugent","startTime":460.36,"endTime":464.26,"body":"obeyed, are over, you know, we"},{"speaker":"Irvine Nugent","startTime":460.36,"endTime":464.26,"body":"have another generation who are"},{"speaker":"Irvine Nugent","startTime":464.26,"endTime":466.87,"body":"looking for other things."},{"speaker":"Irvine Nugent","startTime":464.26,"endTime":466.87,"body":"They're looking for a sense of"},{"speaker":"Irvine Nugent","startTime":466.87,"endTime":469.96,"body":"belonging, they're looking for"},{"speaker":"Irvine Nugent","startTime":466.87,"endTime":469.96,"body":"incense of inclusion, and"},{"speaker":"Irvine Nugent","startTime":469.96,"endTime":473.26,"body":"they're looking for a workplace"},{"speaker":"Irvine Nugent","startTime":469.96,"endTime":473.26,"body":"where their voice is heard. And"},{"speaker":"Irvine Nugent","startTime":473.29,"endTime":476.29,"body":"all of that, of course, is based"},{"speaker":"Irvine Nugent","startTime":473.29,"endTime":476.29,"body":"on relationship, which is at the"},{"speaker":"Irvine Nugent","startTime":476.29,"endTime":477.61,"body":"core of emotional intelligence."},{"speaker":"Darrell Evans","startTime":477.76,"endTime":479.65,"body":"Interesting"},{"speaker":"Darrell Evans","startTime":477.76,"endTime":479.65,"body":"question that pops to mind. When"},{"speaker":"Darrell Evans","startTime":479.65,"endTime":482.77,"body":"I think about the workforce. You"},{"speaker":"Darrell Evans","startTime":479.65,"endTime":482.77,"body":"know, we have a team that spans"},{"speaker":"Darrell Evans","startTime":482.77,"endTime":487.6,"body":"all generations. And I think"},{"speaker":"Darrell Evans","startTime":482.77,"endTime":487.6,"body":"about the generation licious"},{"speaker":"Darrell Evans","startTime":487.87,"endTime":491.44,"body":"Demuth, the baby boomer"},{"speaker":"Darrell Evans","startTime":487.87,"endTime":491.44,"body":"generation, that has in many"},{"speaker":"Darrell Evans","startTime":491.44,"endTime":495.85,"body":"cases not so nice things to say,"},{"speaker":"Darrell Evans","startTime":491.44,"endTime":495.85,"body":"about the millennial generation,"},{"speaker":"Darrell Evans","startTime":495.88,"endTime":498.7,"body":"I seem to get left out like the"},{"speaker":"Darrell Evans","startTime":495.88,"endTime":498.7,"body":"Gen X group, they seem to like"},{"speaker":"Darrell Evans","startTime":498.7,"endTime":502.81,"body":"us all right, you know, but what"},{"speaker":"Darrell Evans","startTime":498.7,"endTime":502.81,"body":"do you say to the leader who is"},{"speaker":"Darrell Evans","startTime":502.81,"endTime":507.85,"body":"the baby boomer and has to or is"},{"speaker":"Darrell Evans","startTime":502.81,"endTime":507.85,"body":"confronted with this new"},{"speaker":"Darrell Evans","startTime":508.24,"endTime":513.01,"body":"generation, and there's complete"},{"speaker":"Darrell Evans","startTime":508.24,"endTime":513.01,"body":"distinctions and behavioral"},{"speaker":"Darrell Evans","startTime":513.01,"endTime":518.29,"body":"patterns, psychology desire for"},{"speaker":"Darrell Evans","startTime":513.01,"endTime":518.29,"body":"future outcome, but it's the"},{"speaker":"Darrell Evans","startTime":518.29,"endTime":523.3,"body":"baby boomer, sort of senior"},{"speaker":"Darrell Evans","startTime":518.29,"endTime":523.3,"body":"leader, and the millennial team"},{"speaker":"Darrell Evans","startTime":523.3,"endTime":528.01,"body":"member, staff employee, where's"},{"speaker":"Darrell Evans","startTime":523.3,"endTime":528.01,"body":"the gap? Where's the problem lie"},{"speaker":"Darrell Evans","startTime":528.01,"endTime":528.58,"body":"initially?"},{"speaker":"Irvine Nugent","startTime":529.3,"endTime":532.45,"body":"You know, I think"},{"speaker":"Irvine Nugent","startTime":529.3,"endTime":532.45,"body":"the problem lies in times we"},{"speaker":"Irvine Nugent","startTime":532.45,"endTime":535.18,"body":"have different values. So I"},{"speaker":"Irvine Nugent","startTime":532.45,"endTime":535.18,"body":"think it's, of course, first of"},{"speaker":"Irvine Nugent","startTime":535.18,"endTime":537.79,"body":"all, we grew up at different"},{"speaker":"Irvine Nugent","startTime":535.18,"endTime":537.79,"body":"times. And then the age that we"},{"speaker":"Irvine Nugent","startTime":537.79,"endTime":541.66,"body":"grew up, we were marked by"},{"speaker":"Irvine Nugent","startTime":537.79,"endTime":541.66,"body":"different events. And those"},{"speaker":"Irvine Nugent","startTime":541.66,"endTime":545.98,"body":"events place in us I feel"},{"speaker":"Irvine Nugent","startTime":541.66,"endTime":545.98,"body":"different values and what is"},{"speaker":"Irvine Nugent","startTime":545.98,"endTime":549.76,"body":"important, and I think we forget"},{"speaker":"Irvine Nugent","startTime":545.98,"endTime":549.76,"body":"that I think we forget the fact"},{"speaker":"Irvine Nugent","startTime":549.88,"endTime":554.17,"body":"what I always say to leaders is"},{"speaker":"Irvine Nugent","startTime":549.88,"endTime":554.17,"body":"to be curious, ask questions,"},{"speaker":"Irvine Nugent","startTime":554.56,"endTime":558.04,"body":"you know, and so often, we"},{"speaker":"Irvine Nugent","startTime":554.56,"endTime":558.04,"body":"settled down into you're not"},{"speaker":"Irvine Nugent","startTime":558.04,"endTime":561.28,"body":"doing this or you're not doing"},{"speaker":"Irvine Nugent","startTime":558.04,"endTime":561.28,"body":"that, and instead of it is, you"},{"speaker":"Irvine Nugent","startTime":561.28,"endTime":563.8,"body":"know, talk to me a little bit"},{"speaker":"Irvine Nugent","startTime":561.28,"endTime":563.8,"body":"about what's important for you."},{"speaker":"Irvine Nugent","startTime":563.8,"endTime":567.25,"body":"Why is it important? You know,"},{"speaker":"Irvine Nugent","startTime":563.8,"endTime":567.25,"body":"the why question the deeper. And"},{"speaker":"Irvine Nugent","startTime":567.25,"endTime":569.47,"body":"I think what normally happens"},{"speaker":"Irvine Nugent","startTime":567.25,"endTime":569.47,"body":"is, you know, when you bring"},{"speaker":"Irvine Nugent","startTime":569.47,"endTime":572.62,"body":"down and have some open"},{"speaker":"Irvine Nugent","startTime":569.47,"endTime":572.62,"body":"conversations from some of these"},{"speaker":"Irvine Nugent","startTime":572.62,"endTime":576.49,"body":"different generational groups,"},{"speaker":"Irvine Nugent","startTime":572.62,"endTime":576.49,"body":"it's amazing then, as they hear"},{"speaker":"Irvine Nugent","startTime":576.49,"endTime":579.76,"body":"the stories, that they begin to"},{"speaker":"Irvine Nugent","startTime":576.49,"endTime":579.76,"body":"appreciate each other. And then"},{"speaker":"Irvine Nugent","startTime":579.76,"endTime":583.54,"body":"I think that better positions us"},{"speaker":"Irvine Nugent","startTime":579.76,"endTime":583.54,"body":"for what we're asking why we're"},{"speaker":"Irvine Nugent","startTime":583.54,"endTime":586.24,"body":"asking, and it really helps in"},{"speaker":"Irvine Nugent","startTime":583.54,"endTime":586.24,"body":"the relationship."},{"speaker":"Darrell Evans","startTime":586.66,"endTime":589.21,"body":"You make a great"},{"speaker":"Darrell Evans","startTime":586.66,"endTime":589.21,"body":"point about growing up at"},{"speaker":"Darrell Evans","startTime":589.21,"endTime":592.12,"body":"different times and experiencing"},{"speaker":"Darrell Evans","startTime":589.21,"endTime":592.12,"body":"different things. I can think"},{"speaker":"Darrell Evans","startTime":592.12,"endTime":595.57,"body":"back to a course that I took,"},{"speaker":"Darrell Evans","startTime":592.12,"endTime":595.57,"body":"and they were talking about the"},{"speaker":"Darrell Evans","startTime":595.57,"endTime":599.44,"body":"silent generation, which in my"},{"speaker":"Darrell Evans","startTime":595.57,"endTime":599.44,"body":"life is my grandmother and my"},{"speaker":"Darrell Evans","startTime":599.44,"endTime":603.46,"body":"grandparents. And coming out of"},{"speaker":"Darrell Evans","startTime":599.44,"endTime":603.46,"body":"World War One into World War"},{"speaker":"Darrell Evans","startTime":603.46,"endTime":607.75,"body":"Two, and the depression and some"},{"speaker":"Darrell Evans","startTime":603.46,"endTime":607.75,"body":"of the teaching and some of the"},{"speaker":"Darrell Evans","startTime":607.81,"endTime":611.59,"body":"guidance and some of the"},{"speaker":"Darrell Evans","startTime":607.81,"endTime":611.59,"body":"parenting was based on what they"},{"speaker":"Darrell Evans","startTime":611.59,"endTime":616.21,"body":"saw. And therefore, I actually"},{"speaker":"Darrell Evans","startTime":611.59,"endTime":616.21,"body":"sort of saw that as I grew up in"},{"speaker":"Darrell Evans","startTime":616.21,"endTime":621.25,"body":"my parents, based on them being"},{"speaker":"Darrell Evans","startTime":616.21,"endTime":621.25,"body":"boomers growing up underneath"},{"speaker":"Darrell Evans","startTime":621.46,"endTime":625.42,"body":"that sort of economic situation."},{"speaker":"Darrell Evans","startTime":621.46,"endTime":625.42,"body":"And of course, we had social"},{"speaker":"Darrell Evans","startTime":625.42,"endTime":630.19,"body":"economic situations, civil"},{"speaker":"Darrell Evans","startTime":625.42,"endTime":630.19,"body":"unrest that guided their"},{"speaker":"Darrell Evans","startTime":630.19,"endTime":633.73,"body":"discussions. Let's bring it to"},{"speaker":"Darrell Evans","startTime":630.19,"endTime":633.73,"body":"the workplace, though. So I love"},{"speaker":"Darrell Evans","startTime":633.73,"endTime":635.74,"body":"the first thing you said about"},{"speaker":"Darrell Evans","startTime":633.73,"endTime":635.74,"body":"self awareness. So what do you"},{"speaker":"Darrell Evans","startTime":635.74,"endTime":639.07,"body":"do with the leader who's self"},{"speaker":"Darrell Evans","startTime":635.74,"endTime":639.07,"body":"aware that they are a jerk or"},{"speaker":"Darrell Evans","startTime":639.73,"endTime":644.08,"body":"self aware that they are aware"},{"speaker":"Darrell Evans","startTime":639.73,"endTime":644.08,"body":"that they don't care what the"},{"speaker":"Darrell Evans","startTime":644.08,"endTime":647.41,"body":"other generation thinks? I mean,"},{"speaker":"Darrell Evans","startTime":644.08,"endTime":647.41,"body":"I see this play out in different"},{"speaker":"Darrell Evans","startTime":647.41,"endTime":650.26,"body":"clients that we work with. And"},{"speaker":"Darrell Evans","startTime":647.41,"endTime":650.26,"body":"I'm just really interested from"},{"speaker":"Darrell Evans","startTime":650.26,"endTime":652.45,"body":"the guy who has to teach people"},{"speaker":"Darrell Evans","startTime":650.26,"endTime":652.45,"body":"through this and guide them"},{"speaker":"Darrell Evans","startTime":652.45,"endTime":655.09,"body":"through it. What do you do with"},{"speaker":"Darrell Evans","startTime":652.45,"endTime":655.09,"body":"that person who's self aware"},{"speaker":"Darrell Evans","startTime":655.12,"endTime":656.26,"body":"that they just don't care?"},{"speaker":"Irvine Nugent","startTime":656.47,"endTime":658.66,"body":"First of all, I'd"},{"speaker":"Irvine Nugent","startTime":656.47,"endTime":658.66,"body":"say that, to me is progress."},{"speaker":"Irvine Nugent","startTime":658.66,"endTime":660.79,"body":"Because very often, when I deal"},{"speaker":"Irvine Nugent","startTime":658.66,"endTime":660.79,"body":"with First of all, is they are"},{"speaker":"Irvine Nugent","startTime":660.79,"endTime":664.0,"body":"on self aware that this is, I"},{"speaker":"Irvine Nugent","startTime":660.79,"endTime":664.0,"body":"think, Darrell, I always bring"},{"speaker":"Irvine Nugent","startTime":664.0,"endTime":666.01,"body":"it down to you know, what,"},{"speaker":"Irvine Nugent","startTime":664.0,"endTime":666.01,"body":"what's the outcome you're"},{"speaker":"Irvine Nugent","startTime":666.01,"endTime":670.33,"body":"looking for? What is it you"},{"speaker":"Irvine Nugent","startTime":666.01,"endTime":670.33,"body":"want, at the end of the day? And"},{"speaker":"Irvine Nugent","startTime":670.33,"endTime":673.69,"body":"so I want this to be done that"},{"speaker":"Irvine Nugent","startTime":670.33,"endTime":673.69,"body":"we know that Okay, we're agreed"},{"speaker":"Irvine Nugent","startTime":673.87,"endTime":676.06,"body":"that this is what you want done?"},{"speaker":"Irvine Nugent","startTime":673.87,"endTime":676.06,"body":"Well, well, how are you going to"},{"speaker":"Irvine Nugent","startTime":676.06,"endTime":680.59,"body":"get there, because if you can"},{"speaker":"Irvine Nugent","startTime":676.06,"endTime":680.59,"body":"try it your way. And what you"},{"speaker":"Irvine Nugent","startTime":680.59,"endTime":683.98,"body":"are going to have is a set of"},{"speaker":"Irvine Nugent","startTime":680.59,"endTime":683.98,"body":"different roadblocks along the"},{"speaker":"Irvine Nugent","startTime":683.98,"endTime":687.76,"body":"way, and your role will be"},{"speaker":"Irvine Nugent","startTime":683.98,"endTime":687.76,"body":"frustrated. And very often now"},{"speaker":"Irvine Nugent","startTime":687.79,"endTime":691.09,"body":"you've got the risk of losing"},{"speaker":"Irvine Nugent","startTime":687.79,"endTime":691.09,"body":"staff. And that's a huge deal"},{"speaker":"Irvine Nugent","startTime":691.27,"endTime":693.85,"body":"for you know, because the most"},{"speaker":"Irvine Nugent","startTime":691.27,"endTime":693.85,"body":"expensive part of any business"},{"speaker":"Irvine Nugent","startTime":693.85,"endTime":699.7,"body":"is retraining and hiring. Or you"},{"speaker":"Irvine Nugent","startTime":693.85,"endTime":699.7,"body":"can be curious, and maybe think"},{"speaker":"Irvine Nugent","startTime":699.7,"endTime":702.58,"body":"about different ways of doing"},{"speaker":"Irvine Nugent","startTime":699.7,"endTime":702.58,"body":"it. But ultimately, you know, I"},{"speaker":"Irvine Nugent","startTime":702.58,"endTime":704.92,"body":"just bring people like that I"},{"speaker":"Irvine Nugent","startTime":702.58,"endTime":704.92,"body":"bring to the bottom line, what"},{"speaker":"Irvine Nugent","startTime":704.92,"endTime":707.05,"body":"is the bottom line? If you're"},{"speaker":"Irvine Nugent","startTime":704.92,"endTime":707.05,"body":"looking for this bottom line"},{"speaker":"Irvine Nugent","startTime":707.05,"endTime":709.33,"body":"than the way you're going about"},{"speaker":"Irvine Nugent","startTime":707.05,"endTime":709.33,"body":"it? You're not going to get"},{"speaker":"Irvine Nugent","startTime":709.33,"endTime":709.63,"body":"there?"},{"speaker":"Darrell Evans","startTime":709.96,"endTime":712.75,"body":"Yeah, do you find"},{"speaker":"Darrell Evans","startTime":709.96,"endTime":712.75,"body":"at all that, and I'm gonna use a"},{"speaker":"Darrell Evans","startTime":712.75,"endTime":717.31,"body":"very simple word. Where does"},{"speaker":"Darrell Evans","startTime":712.75,"endTime":717.31,"body":"empathy play into this journey"},{"speaker":"Darrell Evans","startTime":717.58,"endTime":721.99,"body":"in leadership relating to this"},{"speaker":"Darrell Evans","startTime":717.58,"endTime":721.99,"body":"emotional intelligence topic"},{"speaker":"Darrell Evans","startTime":721.99,"endTime":723.13,"body":"does it play in in your mind?"},{"speaker":"Irvine Nugent","startTime":723.34,"endTime":727.36,"body":"Massive, empathy"},{"speaker":"Irvine Nugent","startTime":723.34,"endTime":727.36,"body":"is massive, the ability, you"},{"speaker":"Irvine Nugent","startTime":727.36,"endTime":730.48,"body":"know, and very often, we think"},{"speaker":"Irvine Nugent","startTime":727.36,"endTime":730.48,"body":"of empathy is a very soft word,"},{"speaker":"Irvine Nugent","startTime":730.6,"endTime":732.82,"body":"we think, oh, you're very"},{"speaker":"Irvine Nugent","startTime":730.6,"endTime":732.82,"body":"empathetic. We think of people"},{"speaker":"Irvine Nugent","startTime":732.82,"endTime":735.64,"body":"being, oh, you're a pushover and"},{"speaker":"Irvine Nugent","startTime":732.82,"endTime":735.64,"body":"things like that. And I always"},{"speaker":"Irvine Nugent","startTime":735.64,"endTime":738.61,"body":"say, you know, empathy is a"},{"speaker":"Irvine Nugent","startTime":735.64,"endTime":738.61,"body":"superpower. Because, you know,"},{"speaker":"Irvine Nugent","startTime":738.61,"endTime":741.46,"body":"you can show different types of"},{"speaker":"Irvine Nugent","startTime":738.61,"endTime":741.46,"body":"empathy. But at the very least,"},{"speaker":"Irvine Nugent","startTime":741.46,"endTime":744.04,"body":"you have to what I call"},{"speaker":"Irvine Nugent","startTime":741.46,"endTime":744.04,"body":"cognitive empathy, you have to"},{"speaker":"Irvine Nugent","startTime":744.04,"endTime":748.3,"body":"be able to know what another"},{"speaker":"Irvine Nugent","startTime":744.04,"endTime":748.3,"body":"person is going through. And to"},{"speaker":"Irvine Nugent","startTime":748.3,"endTime":751.75,"body":"understand that, because I like"},{"speaker":"Irvine Nugent","startTime":748.3,"endTime":751.75,"body":"to say, you know, there's a lot"},{"speaker":"Irvine Nugent","startTime":751.75,"endTime":753.82,"body":"of hunger in the world today."},{"speaker":"Irvine Nugent","startTime":751.75,"endTime":753.82,"body":"And in some countries, it's for"},{"speaker":"Irvine Nugent","startTime":753.82,"endTime":757.57,"body":"food. But for most people, it's"},{"speaker":"Irvine Nugent","startTime":753.82,"endTime":757.57,"body":"to be listened to Yeah, and we"},{"speaker":"Irvine Nugent","startTime":757.57,"endTime":762.43,"body":"live in a super fast world, and"},{"speaker":"Irvine Nugent","startTime":757.57,"endTime":762.43,"body":"to be listened to, can really"},{"speaker":"Irvine Nugent","startTime":762.49,"endTime":766.09,"body":"change a person's day. And also,"},{"speaker":"Irvine Nugent","startTime":762.49,"endTime":766.09,"body":"as a leader gives you incredible"},{"speaker":"Irvine Nugent","startTime":766.09,"endTime":767.08,"body":"data that useful."},{"speaker":"Darrell Evans","startTime":767.5,"endTime":770.02,"body":"Yeah, I agree"},{"speaker":"Darrell Evans","startTime":767.5,"endTime":770.02,"body":"with you. I think empathy is a"},{"speaker":"Darrell Evans","startTime":770.02,"endTime":773.17,"body":"baseline for understanding how"},{"speaker":"Darrell Evans","startTime":770.02,"endTime":773.17,"body":"to meet people where they are."},{"speaker":"Darrell Evans","startTime":773.32,"endTime":776.08,"body":"Because if ultimately, you're a"},{"speaker":"Darrell Evans","startTime":773.32,"endTime":776.08,"body":"leader, you've got a goal that"},{"speaker":"Darrell Evans","startTime":776.08,"endTime":778.72,"body":"you're after a mission you're"},{"speaker":"Darrell Evans","startTime":776.08,"endTime":778.72,"body":"trying to accomplish. If you're"},{"speaker":"Darrell Evans","startTime":778.72,"endTime":782.92,"body":"leading people appropriately,"},{"speaker":"Darrell Evans","startTime":778.72,"endTime":782.92,"body":"hopefully, their destiny is in"},{"speaker":"Darrell Evans","startTime":782.95,"endTime":785.92,"body":"your hands, and they need to get"},{"speaker":"Darrell Evans","startTime":782.95,"endTime":785.92,"body":"something out of that journey as"},{"speaker":"Darrell Evans","startTime":785.92,"endTime":789.49,"body":"well. And I think empathy is"},{"speaker":"Darrell Evans","startTime":785.92,"endTime":789.49,"body":"just finding that, where's that"},{"speaker":"Darrell Evans","startTime":789.49,"endTime":793.48,"body":"ground where you're committed to"},{"speaker":"Darrell Evans","startTime":789.49,"endTime":793.48,"body":"what I'm committed to, and then"},{"speaker":"Darrell Evans","startTime":793.48,"endTime":796.57,"body":"let me help you get what you"},{"speaker":"Darrell Evans","startTime":793.48,"endTime":796.57,"body":"need, so that we can get what we"},{"speaker":"Darrell Evans","startTime":796.57,"endTime":799.3,"body":"need together. And it's just a"},{"speaker":"Darrell Evans","startTime":796.57,"endTime":799.3,"body":"short, I don't want to end up on"},{"speaker":"Darrell Evans","startTime":799.3,"endTime":801.73,"body":"a tangent there. But I love what"},{"speaker":"Darrell Evans","startTime":799.3,"endTime":801.73,"body":"you said about that I loved also"},{"speaker":"Darrell Evans","startTime":801.73,"endTime":805.27,"body":"something I found in your bio,"},{"speaker":"Darrell Evans","startTime":801.73,"endTime":805.27,"body":"which I use the phrase superstar"},{"speaker":"Darrell Evans","startTime":805.51,"endTime":808.69,"body":"DNA. And in my world, I say that"},{"speaker":"Darrell Evans","startTime":805.51,"endTime":808.69,"body":"every human being has a"},{"speaker":"Darrell Evans","startTime":808.69,"endTime":812.56,"body":"superstar definite natural"},{"speaker":"Darrell Evans","startTime":808.69,"endTime":812.56,"body":"ability. And I saw that"},{"speaker":"Darrell Evans","startTime":812.59,"endTime":814.9,"body":"somewhere on your website, or in"},{"speaker":"Darrell Evans","startTime":812.59,"endTime":814.9,"body":"your bio, that you really"},{"speaker":"Darrell Evans","startTime":814.9,"endTime":819.28,"body":"believe you help people discover"},{"speaker":"Darrell Evans","startTime":814.9,"endTime":819.28,"body":"their superstar power that they"},{"speaker":"Darrell Evans","startTime":819.28,"endTime":823.18,"body":"have in their emotions. Tell me"},{"speaker":"Darrell Evans","startTime":819.28,"endTime":823.18,"body":"a little bit about why you see"},{"speaker":"Darrell Evans","startTime":823.18,"endTime":823.54,"body":"it that way."},{"speaker":"Irvine Nugent","startTime":823.75,"endTime":826.45,"body":"I work with a lot"},{"speaker":"Irvine Nugent","startTime":823.75,"endTime":826.45,"body":"of leaders who actually have in"},{"speaker":"Irvine Nugent","startTime":826.45,"endTime":829.12,"body":"society in general can be very"},{"speaker":"Irvine Nugent","startTime":826.45,"endTime":829.12,"body":"negative about emotional. So you"},{"speaker":"Irvine Nugent","startTime":829.12,"endTime":831.55,"body":"think we have we use the word"},{"speaker":"Irvine Nugent","startTime":829.12,"endTime":831.55,"body":"Oh, you're very emotional, which"},{"speaker":"Irvine Nugent","startTime":831.55,"endTime":832.99,"body":"means you're kind of out of"},{"speaker":"Irvine Nugent","startTime":831.55,"endTime":832.99,"body":"control."},{"speaker":"Darrell Evans","startTime":833.02,"endTime":833.53,"body":"Right."},{"speaker":"Irvine Nugent","startTime":833.71,"endTime":835.9,"body":"And we have to"},{"speaker":"Irvine Nugent","startTime":833.71,"endTime":835.9,"body":"keep it logical. And I always"},{"speaker":"Irvine Nugent","startTime":835.9,"endTime":839.92,"body":"say, you know what, our emotions"},{"speaker":"Irvine Nugent","startTime":835.9,"endTime":839.92,"body":"are essential to our humanity,"},{"speaker":"Irvine Nugent","startTime":839.92,"endTime":843.91,"body":"and we cannot divorce them from"},{"speaker":"Irvine Nugent","startTime":839.92,"endTime":843.91,"body":"being human. And the more we"},{"speaker":"Irvine Nugent","startTime":843.91,"endTime":847.48,"body":"understand them, and the more we"},{"speaker":"Irvine Nugent","startTime":843.91,"endTime":847.48,"body":"understand that they're there to"},{"speaker":"Irvine Nugent","startTime":847.48,"endTime":851.65,"body":"help us. And the more tools we"},{"speaker":"Irvine Nugent","startTime":847.48,"endTime":851.65,"body":"feel that we can manage them in"},{"speaker":"Irvine Nugent","startTime":851.65,"endTime":854.14,"body":"the moment, it's such an"},{"speaker":"Irvine Nugent","startTime":851.65,"endTime":854.14,"body":"incredible superpower, it can"},{"speaker":"Irvine Nugent","startTime":854.14,"endTime":858.49,"body":"change from you walking into a"},{"speaker":"Irvine Nugent","startTime":854.14,"endTime":858.49,"body":"meeting, and being self aware."},{"speaker":"Irvine Nugent","startTime":858.7,"endTime":861.4,"body":"And someone is annoyed you and"},{"speaker":"Irvine Nugent","startTime":858.7,"endTime":861.4,"body":"triggers you and you scream at"},{"speaker":"Irvine Nugent","startTime":861.4,"endTime":865.51,"body":"them to walking into a meeting"},{"speaker":"Irvine Nugent","startTime":861.4,"endTime":865.51,"body":"and being aware, oh, this person"},{"speaker":"Irvine Nugent","startTime":865.51,"endTime":868.66,"body":"may trigger me they always do."},{"speaker":"Irvine Nugent","startTime":865.51,"endTime":868.66,"body":"And when it happens to be able"},{"speaker":"Irvine Nugent","startTime":868.66,"endTime":872.08,"body":"to do something like take a"},{"speaker":"Irvine Nugent","startTime":868.66,"endTime":872.08,"body":"breath or to step back and then"},{"speaker":"Irvine Nugent","startTime":872.08,"endTime":875.47,"body":"to be deliberate in your"},{"speaker":"Irvine Nugent","startTime":872.08,"endTime":875.47,"body":"response. And that's huge."},{"speaker":"Darrell Evans","startTime":875.8,"endTime":877.96,"body":"Irvine, take us"},{"speaker":"Darrell Evans","startTime":875.8,"endTime":877.96,"body":"back to your first leadership"},{"speaker":"Darrell Evans","startTime":877.96,"endTime":881.02,"body":"position. How old were you? And"},{"speaker":"Darrell Evans","startTime":877.96,"endTime":881.02,"body":"tell us a little bit about the"},{"speaker":"Darrell Evans","startTime":881.02,"endTime":883.42,"body":"role that you first found"},{"speaker":"Darrell Evans","startTime":881.02,"endTime":883.42,"body":"yourself a leader in?"},{"speaker":"Irvine Nugent","startTime":883.75,"endTime":886.93,"body":"Good question, I"},{"speaker":"Irvine Nugent","startTime":883.75,"endTime":886.93,"body":"would say more formal leadership"},{"speaker":"Irvine Nugent","startTime":886.93,"endTime":889.87,"body":"actually, in the first part of"},{"speaker":"Irvine Nugent","startTime":886.93,"endTime":889.87,"body":"my career, I was a Catholic"},{"speaker":"Irvine Nugent","startTime":889.87,"endTime":890.98,"body":"priest for 10 years."},{"speaker":"Darrell Evans","startTime":891.28,"endTime":892.54,"body":"Okay, I call that"},{"speaker":"Darrell Evans","startTime":891.28,"endTime":892.54,"body":"leadership."},{"speaker":"Irvine Nugent","startTime":892.69,"endTime":895.72,"body":"Yeah, I was a"},{"speaker":"Irvine Nugent","startTime":892.69,"endTime":895.72,"body":"head pastor of a very large"},{"speaker":"Irvine Nugent","startTime":895.72,"endTime":899.89,"body":"community of 6000 people. And so"},{"speaker":"Irvine Nugent","startTime":895.72,"endTime":899.89,"body":"I was kind of thrown into the"},{"speaker":"Irvine Nugent","startTime":899.89,"endTime":900.49,"body":"deep end."},{"speaker":"Darrell Evans","startTime":900.52,"endTime":901.0,"body":"Oh, wow."},{"speaker":"Irvine Nugent","startTime":901.03,"endTime":904.39,"body":"So that was an"},{"speaker":"Irvine Nugent","startTime":901.03,"endTime":904.39,"body":"incredible experience of leading"},{"speaker":"Irvine Nugent","startTime":904.42,"endTime":905.8,"body":"and, and listening."},{"speaker":"Darrell Evans","startTime":906.04,"endTime":908.08,"body":"I love that, I"},{"speaker":"Darrell Evans","startTime":906.04,"endTime":908.08,"body":"grew up Catholic. And so that's"},{"speaker":"Darrell Evans","startTime":908.08,"endTime":911.02,"body":"an interesting role to have. If"},{"speaker":"Darrell Evans","startTime":908.08,"endTime":911.02,"body":"you don't mind me asking what"},{"speaker":"Darrell Evans","startTime":911.02,"endTime":915.37,"body":"changed from pastoral to the,"},{"speaker":"Darrell Evans","startTime":911.02,"endTime":915.37,"body":"you know, more of the executive"},{"speaker":"Darrell Evans","startTime":915.37,"endTime":916.39,"body":"side of leadership?"},{"speaker":"Irvine Nugent","startTime":916.42,"endTime":918.52,"body":"Yeah, so the way"},{"speaker":"Irvine Nugent","startTime":916.42,"endTime":918.52,"body":"I like to explain it is, you"},{"speaker":"Irvine Nugent","startTime":918.52,"endTime":921.55,"body":"know, the church didn't change I"},{"speaker":"Irvine Nugent","startTime":918.52,"endTime":921.55,"body":"did. And I just think at that"},{"speaker":"Irvine Nugent","startTime":921.55,"endTime":924.13,"body":"stage, there were different"},{"speaker":"Irvine Nugent","startTime":921.55,"endTime":924.13,"body":"priorities in my life in"},{"speaker":"Irvine Nugent","startTime":924.13,"endTime":927.61,"body":"different ways. And for me, that"},{"speaker":"Irvine Nugent","startTime":924.13,"endTime":927.61,"body":"required kind of transitioning"},{"speaker":"Irvine Nugent","startTime":927.61,"endTime":930.73,"body":"out, I thought, I kind of wanted"},{"speaker":"Irvine Nugent","startTime":927.61,"endTime":930.73,"body":"to be married, etc, and just"},{"speaker":"Irvine Nugent","startTime":930.73,"endTime":934.12,"body":"that that wasn't compatible with"},{"speaker":"Irvine Nugent","startTime":930.73,"endTime":934.12,"body":"that role. I had a great 10"},{"speaker":"Irvine Nugent","startTime":934.12,"endTime":937.03,"body":"years, and I loved the work that"},{"speaker":"Irvine Nugent","startTime":934.12,"endTime":937.03,"body":"I did. And then as I"},{"speaker":"Irvine Nugent","startTime":937.03,"endTime":940.93,"body":"transitioned out, I took over a"},{"speaker":"Irvine Nugent","startTime":937.03,"endTime":940.93,"body":"CEO of a number of large social"},{"speaker":"Irvine Nugent","startTime":940.93,"endTime":944.32,"body":"service agencies. And then that"},{"speaker":"Irvine Nugent","startTime":940.93,"endTime":944.32,"body":"got me into the role of that I'm"},{"speaker":"Irvine Nugent","startTime":944.32,"endTime":946.66,"body":"presently in working with"},{"speaker":"Irvine Nugent","startTime":944.32,"endTime":946.66,"body":"executive leaders."},{"speaker":"Darrell Evans","startTime":947.05,"endTime":952.78,"body":"Nice. I know you"},{"speaker":"Darrell Evans","startTime":947.05,"endTime":952.78,"body":"do some work with DISC, and how"},{"speaker":"Darrell Evans","startTime":952.81,"endTime":956.53,"body":"you use DISC to help with"},{"speaker":"Darrell Evans","startTime":952.81,"endTime":956.53,"body":"communication amongst teams,"},{"speaker":"Darrell Evans","startTime":956.53,"endTime":961.9,"body":"I've been involved myself with"},{"speaker":"Darrell Evans","startTime":956.53,"endTime":961.9,"body":"DISC since 2004. So I'm very"},{"speaker":"Darrell Evans","startTime":961.93,"endTime":965.56,"body":"clear about what it is. But for"},{"speaker":"Darrell Evans","startTime":961.93,"endTime":965.56,"body":"our audience, explain what disk"},{"speaker":"Darrell Evans","startTime":965.62,"endTime":971.14,"body":"is, and how you use it in your"},{"speaker":"Darrell Evans","startTime":965.62,"endTime":971.14,"body":"leadership and adaptation with"},{"speaker":"Darrell Evans","startTime":971.14,"endTime":972.01,"body":"Team communication."},{"speaker":"Irvine Nugent","startTime":972.46,"endTime":975.34,"body":"So I think this"},{"speaker":"Irvine Nugent","startTime":972.46,"endTime":975.34,"body":"is an assessment, which helps"},{"speaker":"Irvine Nugent","startTime":975.34,"endTime":979.24,"body":"people become more aware to"},{"speaker":"Irvine Nugent","startTime":975.34,"endTime":979.24,"body":"their behavioral and"},{"speaker":"Irvine Nugent","startTime":979.24,"endTime":983.14,"body":"communication styles. And it's"},{"speaker":"Irvine Nugent","startTime":979.24,"endTime":983.14,"body":"split into because of its title"},{"speaker":"Irvine Nugent","startTime":983.14,"endTime":987.4,"body":"for different styles DISC And"},{"speaker":"Irvine Nugent","startTime":983.14,"endTime":987.4,"body":"depending on the assessment, you"},{"speaker":"Irvine Nugent","startTime":987.4,"endTime":990.79,"body":"tend to have a home base, as I"},{"speaker":"Irvine Nugent","startTime":987.4,"endTime":990.79,"body":"like to call it in one of those"},{"speaker":"Irvine Nugent","startTime":990.79,"endTime":995.02,"body":"styles. I think what's so"},{"speaker":"Irvine Nugent","startTime":990.79,"endTime":995.02,"body":"powerful about the assessment is"},{"speaker":"Irvine Nugent","startTime":995.05,"endTime":997.96,"body":"it's quite a simple assessment."},{"speaker":"Irvine Nugent","startTime":995.05,"endTime":997.96,"body":"And they mean that in a good"},{"speaker":"Irvine Nugent","startTime":997.96,"endTime":1002.52,"body":"way. And I think what happens is"},{"speaker":"Irvine Nugent","startTime":997.96,"endTime":1002.52,"body":"that I find in organizations"},{"speaker":"Irvine Nugent","startTime":1002.52,"endTime":1005.94,"body":"that the people begin to learn a"},{"speaker":"Irvine Nugent","startTime":1002.52,"endTime":1005.94,"body":"language of how to describe"},{"speaker":"Irvine Nugent","startTime":1005.94,"endTime":1009.54,"body":"what's going on. And very often,"},{"speaker":"Irvine Nugent","startTime":1005.94,"endTime":1009.54,"body":"when there's communication"},{"speaker":"Irvine Nugent","startTime":1009.54,"endTime":1012.63,"body":"breakdown, I find one of the"},{"speaker":"Irvine Nugent","startTime":1009.54,"endTime":1012.63,"body":"issues with that is people don't"},{"speaker":"Irvine Nugent","startTime":1012.63,"endTime":1015.81,"body":"have the words to describe"},{"speaker":"Irvine Nugent","startTime":1012.63,"endTime":1015.81,"body":"what's happening. And they"},{"speaker":"Irvine Nugent","startTime":1015.81,"endTime":1019.17,"body":"struggle to put language around"},{"speaker":"Irvine Nugent","startTime":1015.81,"endTime":1019.17,"body":"it. And when you bring something"},{"speaker":"Irvine Nugent","startTime":1019.17,"endTime":1021.06,"body":"like the disk into an"},{"speaker":"Irvine Nugent","startTime":1019.17,"endTime":1021.06,"body":"organization, it can be"},{"speaker":"Irvine Nugent","startTime":1021.09,"endTime":1024.27,"body":"incredibly powerful, because"},{"speaker":"Irvine Nugent","startTime":1021.09,"endTime":1024.27,"body":"people then have a common"},{"speaker":"Irvine Nugent","startTime":1024.27,"endTime":1028.56,"body":"language. And then are you able"},{"speaker":"Irvine Nugent","startTime":1024.27,"endTime":1028.56,"body":"to explore what's happening"},{"speaker":"Irvine Nugent","startTime":1028.59,"endTime":1031.89,"body":"around that it's a very positive"},{"speaker":"Irvine Nugent","startTime":1028.59,"endTime":1031.89,"body":"assessment. It doesn't say what"},{"speaker":"Irvine Nugent","startTime":1031.89,"endTime":1035.46,"body":"you're doing wrong. It says what"},{"speaker":"Irvine Nugent","startTime":1031.89,"endTime":1035.46,"body":"might be some issues for you."},{"speaker":"Irvine Nugent","startTime":1035.61,"endTime":1038.64,"body":"But it tends to be on the whole"},{"speaker":"Irvine Nugent","startTime":1035.61,"endTime":1038.64,"body":"very positive assessment, and I"},{"speaker":"Irvine Nugent","startTime":1038.64,"endTime":1039.87,"body":"love it, I enjoy using it."},{"speaker":"Darrell Evans","startTime":1040.23,"endTime":1042.39,"body":"Yeah, my"},{"speaker":"Darrell Evans","startTime":1040.23,"endTime":1042.39,"body":"experience with it is as an"},{"speaker":"Darrell Evans","startTime":1042.39,"endTime":1045.27,"body":"individual who was given the"},{"speaker":"Darrell Evans","startTime":1042.39,"endTime":1045.27,"body":"assessment when I was first in a"},{"speaker":"Darrell Evans","startTime":1045.27,"endTime":1049.5,"body":"coaching program, so my coach"},{"speaker":"Darrell Evans","startTime":1045.27,"endTime":1049.5,"body":"gave it to me. And I didn't"},{"speaker":"Darrell Evans","startTime":1049.5,"endTime":1052.59,"body":"quite understand what we were"},{"speaker":"Darrell Evans","startTime":1049.5,"endTime":1052.59,"body":"doing it for. But I ended up"},{"speaker":"Darrell Evans","startTime":1052.59,"endTime":1055.38,"body":"figuring out that what he was"},{"speaker":"Darrell Evans","startTime":1052.59,"endTime":1055.38,"body":"learning to do was he was trying"},{"speaker":"Darrell Evans","startTime":1055.38,"endTime":1058.08,"body":"to figure out how to best coach"},{"speaker":"Darrell Evans","startTime":1055.38,"endTime":1058.08,"body":"me by understanding how I"},{"speaker":"Darrell Evans","startTime":1058.08,"endTime":1060.69,"body":"communicated, what was my"},{"speaker":"Darrell Evans","startTime":1058.08,"endTime":1060.69,"body":"personality, what were my"},{"speaker":"Darrell Evans","startTime":1060.69,"endTime":1064.68,"body":"tendencies, what is my natural"},{"speaker":"Darrell Evans","startTime":1060.69,"endTime":1064.68,"body":"sort of tenancy out of the disk"},{"speaker":"Darrell Evans","startTime":1064.68,"endTime":1069.21,"body":"format, and that would help him"},{"speaker":"Darrell Evans","startTime":1064.68,"endTime":1069.21,"body":"adapt his style to me later, I"},{"speaker":"Darrell Evans","startTime":1069.21,"endTime":1071.88,"body":"figured out how powerful that"},{"speaker":"Darrell Evans","startTime":1069.21,"endTime":1071.88,"body":"was. There's something about"},{"speaker":"Darrell Evans","startTime":1071.88,"endTime":1074.58,"body":"disk for those who may not have"},{"speaker":"Darrell Evans","startTime":1071.88,"endTime":1074.58,"body":"done it. By the way, I recommend"},{"speaker":"Darrell Evans","startTime":1074.58,"endTime":1076.95,"body":"that everyone do it for"},{"speaker":"Darrell Evans","startTime":1074.58,"endTime":1076.95,"body":"themselves, even if you're not"},{"speaker":"Darrell Evans","startTime":1076.95,"endTime":1078.87,"body":"in leadership, because you'll"},{"speaker":"Darrell Evans","startTime":1076.95,"endTime":1078.87,"body":"learn some things about"},{"speaker":"Darrell Evans","startTime":1078.87,"endTime":1081.0,"body":"yourself. And the one thing I"},{"speaker":"Darrell Evans","startTime":1078.87,"endTime":1081.0,"body":"want to ask about since you do"},{"speaker":"Darrell Evans","startTime":1081.0,"endTime":1084.66,"body":"have some experience, and we'll"},{"speaker":"Darrell Evans","startTime":1081.0,"endTime":1084.66,"body":"go back to AI, is when you look"},{"speaker":"Darrell Evans","startTime":1084.66,"endTime":1089.25,"body":"at the results, you see things"},{"speaker":"Darrell Evans","startTime":1084.66,"endTime":1089.25,"body":"like your natural style, and"},{"speaker":"Darrell Evans","startTime":1089.25,"endTime":1093.78,"body":"then your adapted style. And"},{"speaker":"Darrell Evans","startTime":1089.25,"endTime":1093.78,"body":"what I took from that was it was"},{"speaker":"Darrell Evans","startTime":1093.78,"endTime":1097.35,"body":"very interesting to say, here's"},{"speaker":"Darrell Evans","startTime":1093.78,"endTime":1097.35,"body":"how you are naturally based on"},{"speaker":"Darrell Evans","startTime":1097.35,"endTime":1101.1,"body":"your answers. But here's how you"},{"speaker":"Darrell Evans","startTime":1097.35,"endTime":1101.1,"body":"actually perform under pressure."},{"speaker":"Darrell Evans","startTime":1101.31,"endTime":1104.16,"body":"Or when you are in a certain"},{"speaker":"Darrell Evans","startTime":1101.31,"endTime":1104.16,"body":"environment, you actually make"},{"speaker":"Darrell Evans","startTime":1104.16,"endTime":1107.34,"body":"change to do something"},{"speaker":"Darrell Evans","startTime":1104.16,"endTime":1107.34,"body":"different. Can you talk a little"},{"speaker":"Darrell Evans","startTime":1107.34,"endTime":1108.78,"body":"bit about that? Because I"},{"speaker":"Darrell Evans","startTime":1107.34,"endTime":1108.78,"body":"thought it was one of the most"},{"speaker":"Darrell Evans","startTime":1108.78,"endTime":1111.9,"body":"fascinating adaptations. And"},{"speaker":"Darrell Evans","startTime":1108.78,"endTime":1111.9,"body":"then I've got a second question"},{"speaker":"Darrell Evans","startTime":1111.9,"endTime":1114.27,"body":"that but talk a little bit about"},{"speaker":"Darrell Evans","startTime":1111.9,"endTime":1114.27,"body":"that adaptive verse. And I might"},{"speaker":"Darrell Evans","startTime":1114.27,"endTime":1116.67,"body":"have the words wrong, I"},{"speaker":"Darrell Evans","startTime":1114.27,"endTime":1116.67,"body":"apologize, your natural versus"},{"speaker":"Darrell Evans","startTime":1116.67,"endTime":1117.66,"body":"your adaptive stuff."},{"speaker":"Irvine Nugent","startTime":1117.99,"endTime":1119.97,"body":"And it depends on"},{"speaker":"Irvine Nugent","startTime":1117.99,"endTime":1119.97,"body":"the DISC assessment that you do"},{"speaker":"Irvine Nugent","startTime":1119.97,"endTime":1122.4,"body":"some kind of use that"},{"speaker":"Irvine Nugent","startTime":1119.97,"endTime":1122.4,"body":"explicitly, others don't. But I"},{"speaker":"Irvine Nugent","startTime":1122.4,"endTime":1125.04,"body":"think it's the understanding,"},{"speaker":"Irvine Nugent","startTime":1122.4,"endTime":1125.04,"body":"you know, that when everything"},{"speaker":"Irvine Nugent","startTime":1125.04,"endTime":1128.1,"body":"is going right, and you're in a"},{"speaker":"Irvine Nugent","startTime":1125.04,"endTime":1128.1,"body":"calm state, there is a way of"},{"speaker":"Irvine Nugent","startTime":1128.1,"endTime":1131.52,"body":"functioning. But I think it's"},{"speaker":"Irvine Nugent","startTime":1128.1,"endTime":1131.52,"body":"very important to realize that"},{"speaker":"Irvine Nugent","startTime":1131.52,"endTime":1134.37,"body":"especially in the world of work,"},{"speaker":"Irvine Nugent","startTime":1131.52,"endTime":1134.37,"body":"that is no longer the case,"},{"speaker":"Irvine Nugent","startTime":1134.49,"endTime":1137.67,"body":"there is a lot of pressure on"},{"speaker":"Irvine Nugent","startTime":1134.49,"endTime":1137.67,"body":"us, there's a lot of stress. And"},{"speaker":"Irvine Nugent","startTime":1137.67,"endTime":1140.97,"body":"sometimes when we are stressed"},{"speaker":"Irvine Nugent","startTime":1137.67,"endTime":1140.97,"body":"or even going back to the Ei"},{"speaker":"Irvine Nugent","startTime":1140.97,"endTime":1143.94,"body":"language, when we're emotionally"},{"speaker":"Irvine Nugent","startTime":1140.97,"endTime":1143.94,"body":"triggered, that can bring out"},{"speaker":"Irvine Nugent","startTime":1143.94,"endTime":1147.63,"body":"another set of behaviors. And"},{"speaker":"Irvine Nugent","startTime":1143.94,"endTime":1147.63,"body":"the other thing is sometimes the"},{"speaker":"Irvine Nugent","startTime":1147.63,"endTime":1151.74,"body":"workplace culture is very"},{"speaker":"Irvine Nugent","startTime":1147.63,"endTime":1151.74,"body":"different to a home culture. And"},{"speaker":"Irvine Nugent","startTime":1151.74,"endTime":1154.95,"body":"so we're in a culture where"},{"speaker":"Irvine Nugent","startTime":1151.74,"endTime":1154.95,"body":"we've learned to adapt to that"},{"speaker":"Irvine Nugent","startTime":1154.95,"endTime":1158.28,"body":"culture. And so we know that"},{"speaker":"Irvine Nugent","startTime":1154.95,"endTime":1158.28,"body":"there are certain ways of"},{"speaker":"Irvine Nugent","startTime":1158.28,"endTime":1161.01,"body":"behaving and sometimes people"},{"speaker":"Irvine Nugent","startTime":1158.28,"endTime":1161.01,"body":"who've been jobs, 1012 years,"},{"speaker":"Irvine Nugent","startTime":1161.01,"endTime":1164.82,"body":"and so that has become a new"},{"speaker":"Irvine Nugent","startTime":1161.01,"endTime":1164.82,"body":"habit. And, and so some people"},{"speaker":"Irvine Nugent","startTime":1164.82,"endTime":1167.31,"body":"will say, you know, well, that"},{"speaker":"Irvine Nugent","startTime":1164.82,"endTime":1167.31,"body":"certain work, I turn up a"},{"speaker":"Irvine Nugent","startTime":1167.31,"endTime":1169.98,"body":"certain way, but when I go home,"},{"speaker":"Irvine Nugent","startTime":1167.31,"endTime":1169.98,"body":"I'm a different person. And"},{"speaker":"Irvine Nugent","startTime":1169.98,"endTime":1171.78,"body":"really, that's the reality of"},{"speaker":"Irvine Nugent","startTime":1169.98,"endTime":1171.78,"body":"what's happening."},{"speaker":"Darrell Evans","startTime":1172.2,"endTime":1174.12,"body":"It's very"},{"speaker":"Darrell Evans","startTime":1172.2,"endTime":1174.12,"body":"interesting, what I've learned."},{"speaker":"Darrell Evans","startTime":1174.15,"endTime":1177.0,"body":"And it's not the only type of"},{"speaker":"Darrell Evans","startTime":1174.15,"endTime":1177.0,"body":"assessment that you can use out"},{"speaker":"Darrell Evans","startTime":1177.0,"endTime":1179.43,"body":"there as leaders, there are"},{"speaker":"Darrell Evans","startTime":1177.0,"endTime":1179.43,"body":"obviously a lot of them. But I"},{"speaker":"Darrell Evans","startTime":1179.43,"endTime":1182.1,"body":"love what you said about that."},{"speaker":"Darrell Evans","startTime":1179.43,"endTime":1182.1,"body":"Let me ask you, let's get a"},{"speaker":"Darrell Evans","startTime":1182.1,"endTime":1185.97,"body":"little bit more into emotions."},{"speaker":"Darrell Evans","startTime":1182.1,"endTime":1185.97,"body":"And let me ask this question."},{"speaker":"Darrell Evans","startTime":1186.06,"endTime":1190.77,"body":"People come to our work"},{"speaker":"Darrell Evans","startTime":1186.06,"endTime":1190.77,"body":"environment, and we have lives"},{"speaker":"Darrell Evans","startTime":1190.77,"endTime":1194.64,"body":"outside of it. And I know that"},{"speaker":"Darrell Evans","startTime":1190.77,"endTime":1194.64,"body":"you've got a thought around the"},{"speaker":"Darrell Evans","startTime":1194.64,"endTime":1198.15,"body":"emotional triggers. And"},{"speaker":"Darrell Evans","startTime":1194.64,"endTime":1198.15,"body":"sometimes those triggers come"},{"speaker":"Darrell Evans","startTime":1198.15,"endTime":1202.47,"body":"from our personal lives are past"},{"speaker":"Darrell Evans","startTime":1198.15,"endTime":1202.47,"body":"relationships, you know"},{"speaker":"Darrell Evans","startTime":1202.47,"endTime":1205.89,"body":"something when we grew up when"},{"speaker":"Darrell Evans","startTime":1202.47,"endTime":1205.89,"body":"we were a kid, talk about these"},{"speaker":"Darrell Evans","startTime":1205.89,"endTime":1210.21,"body":"triggers as relates to the work"},{"speaker":"Darrell Evans","startTime":1205.89,"endTime":1210.21,"body":"environment and how you help"},{"speaker":"Darrell Evans","startTime":1210.21,"endTime":1212.73,"body":"leaders deal with those things."},{"speaker":"Darrell Evans","startTime":1210.21,"endTime":1212.73,"body":"They can't say, I'm going to"},{"speaker":"Darrell Evans","startTime":1212.73,"endTime":1215.07,"body":"give you a perfect example. And"},{"speaker":"Darrell Evans","startTime":1212.73,"endTime":1215.07,"body":"maybe you've seen it in your"},{"speaker":"Darrell Evans","startTime":1215.07,"endTime":1217.65,"body":"work, I'd imagine that if you've"},{"speaker":"Darrell Evans","startTime":1215.07,"endTime":1217.65,"body":"been doing it 15 years with your"},{"speaker":"Darrell Evans","startTime":1217.65,"endTime":1222.27,"body":"leaders, I've got for someone in"},{"speaker":"Darrell Evans","startTime":1217.65,"endTime":1222.27,"body":"my mind, I know as a strong"},{"speaker":"Darrell Evans","startTime":1222.3,"endTime":1226.14,"body":"communicator, a strong"},{"speaker":"Darrell Evans","startTime":1222.3,"endTime":1226.14,"body":"strategist of what they do"},{"speaker":"Darrell Evans","startTime":1226.17,"endTime":1229.32,"body":"knowledgeable, I call them"},{"speaker":"Darrell Evans","startTime":1226.17,"endTime":1229.32,"body":"really expert technicians is"},{"speaker":"Darrell Evans","startTime":1229.32,"endTime":1234.66,"body":"sort of my label. And then we"},{"speaker":"Darrell Evans","startTime":1229.32,"endTime":1234.66,"body":"ask that person for feedback on"},{"speaker":"Darrell Evans","startTime":1234.66,"endTime":1238.47,"body":"a project a key aspect of a"},{"speaker":"Darrell Evans","startTime":1234.66,"endTime":1238.47,"body":"project, and we get nothing. But"},{"speaker":"Darrell Evans","startTime":1238.47,"endTime":1241.08,"body":"then we have a roundtable"},{"speaker":"Darrell Evans","startTime":1238.47,"endTime":1241.08,"body":"discussion about the direction"},{"speaker":"Darrell Evans","startTime":1241.08,"endTime":1243.78,"body":"of where the projects go. And"},{"speaker":"Darrell Evans","startTime":1241.08,"endTime":1243.78,"body":"they'll say something like,"},{"speaker":"Darrell Evans","startTime":1243.78,"endTime":1247.56,"body":"Yeah, I was thinking about that,"},{"speaker":"Darrell Evans","startTime":1243.78,"endTime":1247.56,"body":"but we never heard. And it's"},{"speaker":"Darrell Evans","startTime":1247.56,"endTime":1250.29,"body":"interesting, because this is my"},{"speaker":"Darrell Evans","startTime":1247.56,"endTime":1250.29,"body":"assumption, I can't make for"},{"speaker":"Darrell Evans","startTime":1250.29,"endTime":1253.35,"body":"sure that this is the case. But"},{"speaker":"Darrell Evans","startTime":1250.29,"endTime":1253.35,"body":"it's almost as if there's been a"},{"speaker":"Darrell Evans","startTime":1253.35,"endTime":1257.52,"body":"time in the past where they were"},{"speaker":"Darrell Evans","startTime":1253.35,"endTime":1257.52,"body":"punished for speaking up. And"},{"speaker":"Darrell Evans","startTime":1257.58,"endTime":1260.31,"body":"that's just one example in my 20"},{"speaker":"Darrell Evans","startTime":1257.58,"endTime":1260.31,"body":"years that I can think back to"},{"speaker":"Darrell Evans","startTime":1260.31,"endTime":1262.8,"body":"that really just was interesting"},{"speaker":"Darrell Evans","startTime":1260.31,"endTime":1262.8,"body":"to me, but how do you deal with"},{"speaker":"Darrell Evans","startTime":1262.8,"endTime":1265.53,"body":"managing emotional triggers when"},{"speaker":"Darrell Evans","startTime":1262.8,"endTime":1265.53,"body":"they've come from somewhere"},{"speaker":"Darrell Evans","startTime":1265.53,"endTime":1265.92,"body":"else?"},{"speaker":"Irvine Nugent","startTime":1266.46,"endTime":1269.04,"body":"Yes, so I have a"},{"speaker":"Irvine Nugent","startTime":1266.46,"endTime":1269.04,"body":"word, and I call it trigger"},{"speaker":"Irvine Nugent","startTime":1269.04,"endTime":1271.5,"body":"print. And I say we all have a"},{"speaker":"Irvine Nugent","startTime":1269.04,"endTime":1271.5,"body":"fingerprint, but we have a"},{"speaker":"Irvine Nugent","startTime":1271.5,"endTime":1272.22,"body":"trigger print."},{"speaker":"Darrell Evans","startTime":1272.25,"endTime":1273.27,"body":"Hmm, I like that."},{"speaker":"Irvine Nugent","startTime":1273.27,"endTime":1275.4,"body":"And our trigger"},{"speaker":"Irvine Nugent","startTime":1273.27,"endTime":1275.4,"body":"print is a set of triggers"},{"speaker":"Irvine Nugent","startTime":1275.4,"endTime":1279.09,"body":"within us. Some of them are"},{"speaker":"Irvine Nugent","startTime":1275.4,"endTime":1279.09,"body":"common to other people. So the"},{"speaker":"Irvine Nugent","startTime":1279.09,"endTime":1282.24,"body":"vast majority of people, if a"},{"speaker":"Irvine Nugent","startTime":1279.09,"endTime":1282.24,"body":"snake is going across the table,"},{"speaker":"Irvine Nugent","startTime":1282.24,"endTime":1284.55,"body":"we're all going to jump back and"},{"speaker":"Irvine Nugent","startTime":1282.24,"endTime":1284.55,"body":"we're going to become fearful."},{"speaker":"Irvine Nugent","startTime":1284.67,"endTime":1287.43,"body":"Not everyone, but most of us."},{"speaker":"Irvine Nugent","startTime":1284.67,"endTime":1287.43,"body":"But then there are others that"},{"speaker":"Irvine Nugent","startTime":1287.43,"endTime":1290.79,"body":"from childhood, adolescence, or"},{"speaker":"Irvine Nugent","startTime":1287.43,"endTime":1290.79,"body":"even something that happened a"},{"speaker":"Irvine Nugent","startTime":1290.79,"endTime":1296.7,"body":"month ago, that that can begin"},{"speaker":"Irvine Nugent","startTime":1290.79,"endTime":1296.7,"body":"to create pattern within us. And"},{"speaker":"Irvine Nugent","startTime":1296.73,"endTime":1299.91,"body":"what happens, of course, is it's"},{"speaker":"Irvine Nugent","startTime":1296.73,"endTime":1299.91,"body":"a stimulus, and then we're"},{"speaker":"Irvine Nugent","startTime":1299.91,"endTime":1303.63,"body":"reacting in a certain way."},{"speaker":"Irvine Nugent","startTime":1299.91,"endTime":1303.63,"body":"What's very powerful for any"},{"speaker":"Irvine Nugent","startTime":1303.63,"endTime":1308.04,"body":"person, not just leaders, is to"},{"speaker":"Irvine Nugent","startTime":1303.63,"endTime":1308.04,"body":"begin to explore those patterns."},{"speaker":"Irvine Nugent","startTime":1308.4,"endTime":1312.75,"body":"And to be curious about them."},{"speaker":"Irvine Nugent","startTime":1308.4,"endTime":1312.75,"body":"And to think about, how often"},{"speaker":"Irvine Nugent","startTime":1312.75,"endTime":1315.69,"body":"have they happened? And how far"},{"speaker":"Irvine Nugent","startTime":1312.75,"endTime":1315.69,"body":"can I go back to explore them."},{"speaker":"Irvine Nugent","startTime":1315.9,"endTime":1318.81,"body":"So you know, riffing off of your"},{"speaker":"Irvine Nugent","startTime":1315.9,"endTime":1318.81,"body":"example, there, I was working"},{"speaker":"Irvine Nugent","startTime":1318.81,"endTime":1321.09,"body":"with a client like two months"},{"speaker":"Irvine Nugent","startTime":1318.81,"endTime":1321.09,"body":"ago, and what happened is, she"},{"speaker":"Irvine Nugent","startTime":1321.09,"endTime":1323.4,"body":"used to have a meeting, and"},{"speaker":"Irvine Nugent","startTime":1321.09,"endTime":1323.4,"body":"there was a particular person"},{"speaker":"Irvine Nugent","startTime":1323.4,"endTime":1327.93,"body":"there, who would shut her down,"},{"speaker":"Irvine Nugent","startTime":1323.4,"endTime":1327.93,"body":"and wouldn't do in a offensive"},{"speaker":"Irvine Nugent","startTime":1327.93,"endTime":1333.15,"body":"way. But we'll just talk over,"},{"speaker":"Irvine Nugent","startTime":1327.93,"endTime":1333.15,"body":"and she got triggered and said"},{"speaker":"Irvine Nugent","startTime":1333.18,"endTime":1337.74,"body":"nothing. And just shut down. The"},{"speaker":"Irvine Nugent","startTime":1333.18,"endTime":1337.74,"body":"more we explored it, you know,"},{"speaker":"Irvine Nugent","startTime":1337.74,"endTime":1340.89,"body":"she grew up, and she can"},{"speaker":"Irvine Nugent","startTime":1337.74,"endTime":1340.89,"body":"remember being told at the table"},{"speaker":"Irvine Nugent","startTime":1340.92,"endTime":1344.34,"body":"not to talk to be kind of shut"},{"speaker":"Irvine Nugent","startTime":1340.92,"endTime":1344.34,"body":"down. And so she carries this."},{"speaker":"Irvine Nugent","startTime":1344.61,"endTime":1347.07,"body":"And so part of that, first of"},{"speaker":"Irvine Nugent","startTime":1344.61,"endTime":1347.07,"body":"all, is just to be aware,"},{"speaker":"Irvine Nugent","startTime":1347.16,"endTime":1349.89,"body":"because you know, when more"},{"speaker":"Irvine Nugent","startTime":1347.16,"endTime":1349.89,"body":"aware, things don't have a bind"},{"speaker":"Irvine Nugent","startTime":1349.89,"endTime":1352.05,"body":"overs. And then the second thing"},{"speaker":"Irvine Nugent","startTime":1349.89,"endTime":1352.05,"body":"I always say to people, what's"},{"speaker":"Irvine Nugent","startTime":1352.05,"endTime":1355.71,"body":"the cost? So what's the cost of"},{"speaker":"Irvine Nugent","startTime":1352.05,"endTime":1355.71,"body":"you not speaking up in that"},{"speaker":"Irvine Nugent","startTime":1355.71,"endTime":1359.34,"body":"meeting, and just for your"},{"speaker":"Irvine Nugent","startTime":1355.71,"endTime":1359.34,"body":"client, what's the cost of you"},{"speaker":"Irvine Nugent","startTime":1359.34,"endTime":1364.47,"body":"maybe not sharing information at"},{"speaker":"Irvine Nugent","startTime":1359.34,"endTime":1364.47,"body":"a certain time. And then the"},{"speaker":"Irvine Nugent","startTime":1364.47,"endTime":1368.7,"body":"other thing, then is to"},{"speaker":"Irvine Nugent","startTime":1364.47,"endTime":1368.7,"body":"reimagine a different outcome, I"},{"speaker":"Irvine Nugent","startTime":1368.7,"endTime":1370.8,"body":"believe in the power of"},{"speaker":"Irvine Nugent","startTime":1368.7,"endTime":1370.8,"body":"visualization, I think is a"},{"speaker":"Irvine Nugent","startTime":1370.8,"endTime":1374.22,"body":"great power. And so I use that"},{"speaker":"Irvine Nugent","startTime":1370.8,"endTime":1374.22,"body":"technique with her to visualize"},{"speaker":"Irvine Nugent","startTime":1374.22,"endTime":1377.61,"body":"her reacting in a different way"},{"speaker":"Irvine Nugent","startTime":1374.22,"endTime":1377.61,"body":"to that meeting, you know, one"},{"speaker":"Irvine Nugent","startTime":1377.61,"endTime":1379.83,"body":"of the things we worked at was"},{"speaker":"Irvine Nugent","startTime":1377.61,"endTime":1379.83,"body":"that she would walk in, and the"},{"speaker":"Irvine Nugent","startTime":1379.83,"endTime":1382.44,"body":"person kind of started speaking,"},{"speaker":"Irvine Nugent","startTime":1379.83,"endTime":1382.44,"body":"and then she just became a"},{"speaker":"Irvine Nugent","startTime":1382.44,"endTime":1384.57,"body":"little more assertive and says,"},{"speaker":"Irvine Nugent","startTime":1382.44,"endTime":1384.57,"body":"actually, I'm sorry, I'm"},{"speaker":"Irvine Nugent","startTime":1384.57,"endTime":1387.81,"body":"actually not finished, there's"},{"speaker":"Irvine Nugent","startTime":1384.57,"endTime":1387.81,"body":"something I need to say, wow. So"},{"speaker":"Irvine Nugent","startTime":1387.84,"endTime":1390.33,"body":"you know, the triggers that"},{"speaker":"Irvine Nugent","startTime":1387.84,"endTime":1390.33,"body":"we're not slaves or triggers the"},{"speaker":"Irvine Nugent","startTime":1390.33,"endTime":1393.96,"body":"we can actually reformulate them"},{"speaker":"Irvine Nugent","startTime":1390.33,"endTime":1393.96,"body":"and turn them is to something we"},{"speaker":"Irvine Nugent","startTime":1393.96,"endTime":1394.68,"body":"have power over."},{"speaker":"Darrell Evans","startTime":1395.94,"endTime":1399.39,"body":"And I think that"},{"speaker":"Darrell Evans","startTime":1395.94,"endTime":1399.39,"body":"speaks to how we can get better"},{"speaker":"Darrell Evans","startTime":1399.45,"endTime":1403.68,"body":"at managing our own emotions in"},{"speaker":"Darrell Evans","startTime":1399.45,"endTime":1403.68,"body":"an environment is being aware of"},{"speaker":"Darrell Evans","startTime":1403.68,"endTime":1405.69,"body":"those I love you keep coming"},{"speaker":"Darrell Evans","startTime":1403.68,"endTime":1405.69,"body":"back to self awareness, because"},{"speaker":"Darrell Evans","startTime":1405.69,"endTime":1409.74,"body":"I tell people all the time that"},{"speaker":"Darrell Evans","startTime":1405.69,"endTime":1409.74,"body":"I think leadership is, it might"},{"speaker":"Darrell Evans","startTime":1409.74,"endTime":1412.2,"body":"be the number one thing and"},{"speaker":"Darrell Evans","startTime":1409.74,"endTime":1412.2,"body":"leadership is to be self aware."},{"speaker":"Darrell Evans","startTime":1412.2,"endTime":1415.86,"body":"Because even when you're moving"},{"speaker":"Darrell Evans","startTime":1412.2,"endTime":1415.86,"body":"off track, it takes your"},{"speaker":"Darrell Evans","startTime":1415.86,"endTime":1418.17,"body":"awareness to get back on track"},{"speaker":"Darrell Evans","startTime":1415.86,"endTime":1418.17,"body":"and takes your awareness to know"},{"speaker":"Darrell Evans","startTime":1418.17,"endTime":1420.69,"body":"you're moving a little far left"},{"speaker":"Darrell Evans","startTime":1418.17,"endTime":1420.69,"body":"a little far. Right. So I love"},{"speaker":"Darrell Evans","startTime":1420.69,"endTime":1423.54,"body":"that you keep bringing that word"},{"speaker":"Darrell Evans","startTime":1420.69,"endTime":1423.54,"body":"back up. I I want to ask you"},{"speaker":"Darrell Evans","startTime":1423.54,"endTime":1427.2,"body":"about your book, you've got a"},{"speaker":"Darrell Evans","startTime":1423.54,"endTime":1427.2,"body":"book that you wrote, and it's"},{"speaker":"Darrell Evans","startTime":1427.2,"endTime":1430.98,"body":"called leadership lessons from"},{"speaker":"Darrell Evans","startTime":1427.2,"endTime":1430.98,"body":"the pub. So what on earth? Does"},{"speaker":"Darrell Evans","startTime":1430.98,"endTime":1433.02,"body":"the pub have anything to do with"},{"speaker":"Darrell Evans","startTime":1430.98,"endTime":1433.02,"body":"leadership?"},{"speaker":"Irvine Nugent","startTime":1433.0,"endTime":1435.04,"body":"Good question. I"},{"speaker":"Irvine Nugent","startTime":1433.0,"endTime":1435.04,"body":"grew up in the pub in Northern"},{"speaker":"Irvine Nugent","startTime":1435.04,"endTime":1438.4,"body":"Ireland during the time of the"},{"speaker":"Irvine Nugent","startTime":1435.04,"endTime":1438.4,"body":"violence there. And we were very"},{"speaker":"Irvine Nugent","startTime":1438.4,"endTime":1441.22,"body":"impacted as my family. They just"},{"speaker":"Irvine Nugent","startTime":1438.4,"endTime":1441.22,"body":"six it was blown up in a"},{"speaker":"Irvine Nugent","startTime":1441.22,"endTime":1442.06,"body":"terrorist bombing."},{"speaker":"Darrell Evans","startTime":1442.33,"endTime":1442.72,"body":"Oh."},{"speaker":"Irvine Nugent","startTime":1442.75,"endTime":1445.99,"body":"But, you know, as"},{"speaker":"Irvine Nugent","startTime":1442.75,"endTime":1445.99,"body":"I reflected on where leaders are"},{"speaker":"Irvine Nugent","startTime":1445.99,"endTime":1449.59,"body":"today, I kept hearing the same"},{"speaker":"Irvine Nugent","startTime":1445.99,"endTime":1449.59,"body":"things. You know, I'm having a"},{"speaker":"Irvine Nugent","startTime":1449.59,"endTime":1452.14,"body":"problem with engagement. I'm"},{"speaker":"Irvine Nugent","startTime":1449.59,"endTime":1452.14,"body":"trying to create this space"},{"speaker":"Irvine Nugent","startTime":1452.14,"endTime":1455.23,"body":"where people want to belong,"},{"speaker":"Irvine Nugent","startTime":1452.14,"endTime":1455.23,"body":"we're having high turnover and"},{"speaker":"Irvine Nugent","startTime":1455.26,"endTime":1458.08,"body":"all these issues, and I'm sure"},{"speaker":"Irvine Nugent","startTime":1455.26,"endTime":1458.08,"body":"you've heard them too. And the"},{"speaker":"Irvine Nugent","startTime":1458.08,"endTime":1459.97,"body":"more I thought about my"},{"speaker":"Irvine Nugent","startTime":1458.08,"endTime":1459.97,"body":"experience growing up, publicize"},{"speaker":"Irvine Nugent","startTime":1459.97,"endTime":1463.96,"body":"it. Here's the space where for"},{"speaker":"Irvine Nugent","startTime":1459.97,"endTime":1463.96,"body":"hundreds of years, people have"},{"speaker":"Irvine Nugent","startTime":1463.96,"endTime":1467.62,"body":"wanted to go where they go"},{"speaker":"Irvine Nugent","startTime":1463.96,"endTime":1467.62,"body":"there, they call it their local,"},{"speaker":"Irvine Nugent","startTime":1467.62,"endTime":1470.74,"body":"at least in Ireland and England."},{"speaker":"Irvine Nugent","startTime":1467.62,"endTime":1470.74,"body":"They do. And there's a space"},{"speaker":"Irvine Nugent","startTime":1470.74,"endTime":1473.86,"body":"there. That's really"},{"speaker":"Irvine Nugent","startTime":1470.74,"endTime":1473.86,"body":"interesting, because people go"},{"speaker":"Irvine Nugent","startTime":1473.89,"endTime":1476.26,"body":"and they have these"},{"speaker":"Irvine Nugent","startTime":1473.89,"endTime":1476.26,"body":"conversations that are"},{"speaker":"Irvine Nugent","startTime":1476.26,"endTime":1479.44,"body":"vulnerable. These conversations"},{"speaker":"Irvine Nugent","startTime":1476.26,"endTime":1479.44,"body":"where you don't have to come in"},{"speaker":"Irvine Nugent","startTime":1479.44,"endTime":1482.14,"body":"with your airs and graces, you"},{"speaker":"Irvine Nugent","startTime":1479.44,"endTime":1482.14,"body":"come with your warts, you don't"},{"speaker":"Irvine Nugent","startTime":1482.14,"endTime":1485.41,"body":"have to be this perfect person."},{"speaker":"Irvine Nugent","startTime":1482.14,"endTime":1485.41,"body":"You share the stories that went"},{"speaker":"Irvine Nugent","startTime":1485.41,"endTime":1488.83,"body":"wrong, and you get support. And"},{"speaker":"Irvine Nugent","startTime":1485.41,"endTime":1488.83,"body":"I'm thinking there is something"},{"speaker":"Irvine Nugent","startTime":1488.83,"endTime":1492.97,"body":"special in this place that I"},{"speaker":"Irvine Nugent","startTime":1488.83,"endTime":1492.97,"body":"think can teach leaders a lot"},{"speaker":"Irvine Nugent","startTime":1493.21,"endTime":1496.24,"body":"about the spaces that work needs"},{"speaker":"Irvine Nugent","startTime":1493.21,"endTime":1496.24,"body":"to become."},{"speaker":"Darrell Evans","startTime":1496.54,"endTime":1497.92,"body":"Wow a safe space."},{"speaker":"Irvine Nugent","startTime":1497.95,"endTime":1498.22,"body":"Yeah."},{"speaker":"Darrell Evans","startTime":1499.18,"endTime":1500.71,"body":"I love what you"},{"speaker":"Darrell Evans","startTime":1499.18,"endTime":1500.71,"body":"said. You can come in with your"},{"speaker":"Darrell Evans","startTime":1500.71,"endTime":1501.25,"body":"warts."},{"speaker":"Irvine Nugent","startTime":1501.97,"endTime":1502.33,"body":"Totally."},{"speaker":"Darrell Evans","startTime":1502.0,"endTime":1505.12,"body":"Never heard that"},{"speaker":"Darrell Evans","startTime":1502.0,"endTime":1505.12,"body":"way. That's a good one. Leaders"},{"speaker":"Darrell Evans","startTime":1505.15,"endTime":1508.99,"body":"are in a really tough role"},{"speaker":"Darrell Evans","startTime":1505.15,"endTime":1508.99,"body":"today. to almost be like mind"},{"speaker":"Darrell Evans","startTime":1508.99,"endTime":1512.26,"body":"reader's, let's just say even if"},{"speaker":"Darrell Evans","startTime":1508.99,"endTime":1512.26,"body":"they've taken disc, even if you"},{"speaker":"Darrell Evans","startTime":1512.26,"endTime":1515.32,"body":"know in my world we use Colby."},{"speaker":"Darrell Evans","startTime":1512.26,"endTime":1515.32,"body":"Are you familiar with Kobe"},{"speaker":"Darrell Evans","startTime":1515.32,"endTime":1517.78,"body":"index? I am. Yeah, a little bit."},{"speaker":"Darrell Evans","startTime":1515.32,"endTime":1517.78,"body":"Yeah. So there's lots of them"},{"speaker":"Darrell Evans","startTime":1517.78,"endTime":1520.03,"body":"out there. Yeah, they're all"},{"speaker":"Darrell Evans","startTime":1517.78,"endTime":1520.03,"body":"helpful. But they all just are"},{"speaker":"Darrell Evans","startTime":1520.03,"endTime":1524.89,"body":"tools, it's still up to the"},{"speaker":"Darrell Evans","startTime":1520.03,"endTime":1524.89,"body":"leader, to have that capacity,"},{"speaker":"Darrell Evans","startTime":1524.92,"endTime":1528.79,"body":"right? To understand where"},{"speaker":"Darrell Evans","startTime":1524.92,"endTime":1528.79,"body":"they're going and who is on the"},{"speaker":"Darrell Evans","startTime":1528.79,"endTime":1531.97,"body":"team. I make a joke that when I"},{"speaker":"Darrell Evans","startTime":1528.79,"endTime":1531.97,"body":"grew up, I used to watch this"},{"speaker":"Darrell Evans","startTime":1531.97,"endTime":1535.69,"body":"show called Gilligan's Island."},{"speaker":"Darrell Evans","startTime":1531.97,"endTime":1535.69,"body":"And it was a show, you know, I"},{"speaker":"Darrell Evans","startTime":1535.69,"endTime":1538.15,"body":"think it was in the 70s and 80s."},{"speaker":"Darrell Evans","startTime":1535.69,"endTime":1538.15,"body":"I don't know actually when it"},{"speaker":"Darrell Evans","startTime":1538.18,"endTime":1542.23,"body":"went off air, but I remember the"},{"speaker":"Darrell Evans","startTime":1538.18,"endTime":1542.23,"body":"jingle forever. And it was the"},{"speaker":"Darrell Evans","startTime":1542.23,"endTime":1546.91,"body":"weather started getting rough."},{"speaker":"Darrell Evans","startTime":1542.23,"endTime":1546.91,"body":"That tiny ship was tossed. And"},{"speaker":"Darrell Evans","startTime":1546.91,"endTime":1550.51,"body":"if not for the courage of the"},{"speaker":"Darrell Evans","startTime":1546.91,"endTime":1550.51,"body":"fearless crew, the minnow would"},{"speaker":"Darrell Evans","startTime":1550.51,"endTime":1554.86,"body":"be lost. And the joke of the"},{"speaker":"Darrell Evans","startTime":1550.51,"endTime":1554.86,"body":"jingle for me is that as a"},{"speaker":"Darrell Evans","startTime":1554.86,"endTime":1558.28,"body":"leader in the last 20 years"},{"speaker":"Darrell Evans","startTime":1554.86,"endTime":1558.28,"body":"running companies, is there"},{"speaker":"Darrell Evans","startTime":1558.28,"endTime":1562.66,"body":"times when the weather will"},{"speaker":"Darrell Evans","startTime":1558.28,"endTime":1562.66,"body":"start to get a little rough, and"},{"speaker":"Darrell Evans","startTime":1562.66,"endTime":1567.52,"body":"your tiny ship, your company"},{"speaker":"Darrell Evans","startTime":1562.66,"endTime":1567.52,"body":"will be tossed. And in my world,"},{"speaker":"Darrell Evans","startTime":1567.52,"endTime":1570.67,"body":"I've seen people decide they've"},{"speaker":"Darrell Evans","startTime":1567.52,"endTime":1570.67,"body":"put up their white flag, and"},{"speaker":"Darrell Evans","startTime":1570.67,"endTime":1572.77,"body":"they've called for the Coast"},{"speaker":"Darrell Evans","startTime":1570.67,"endTime":1572.77,"body":"Guard, and they've got off the"},{"speaker":"Darrell Evans","startTime":1572.77,"endTime":1576.97,"body":"boat. Other people try to hide"},{"speaker":"Darrell Evans","startTime":1572.77,"endTime":1576.97,"body":"in the back. Where am I going"},{"speaker":"Darrell Evans","startTime":1576.97,"endTime":1580.12,"body":"with this? My question is about"},{"speaker":"Darrell Evans","startTime":1576.97,"endTime":1580.12,"body":"leadership, and how do we read"},{"speaker":"Darrell Evans","startTime":1580.78,"endTime":1585.91,"body":"the emotions and the body"},{"speaker":"Darrell Evans","startTime":1580.78,"endTime":1585.91,"body":"language of our employees, our"},{"speaker":"Darrell Evans","startTime":1585.91,"endTime":1589.45,"body":"team members, when sometimes"},{"speaker":"Darrell Evans","startTime":1585.91,"endTime":1589.45,"body":"these emotional triggers can be"},{"speaker":"Darrell Evans","startTime":1589.45,"endTime":1592.27,"body":"very deep, and they really don't"},{"speaker":"Darrell Evans","startTime":1589.45,"endTime":1592.27,"body":"want to talk to you about them."},{"speaker":"Darrell Evans","startTime":1592.45,"endTime":1595.69,"body":"Talk to us a bit about how the"},{"speaker":"Darrell Evans","startTime":1592.45,"endTime":1595.69,"body":"task that we have as leaders to"},{"speaker":"Darrell Evans","startTime":1595.84,"endTime":1599.98,"body":"really understand what our team"},{"speaker":"Darrell Evans","startTime":1595.84,"endTime":1599.98,"body":"is feeling emotionally, when you"},{"speaker":"Darrell Evans","startTime":1599.98,"endTime":1604.0,"body":"know, the ship is tossing and"},{"speaker":"Darrell Evans","startTime":1599.98,"endTime":1604.0,"body":"that means turbulence in"},{"speaker":"Darrell Evans","startTime":1604.0,"endTime":1607.15,"body":"whatever that means inside of"},{"speaker":"Darrell Evans","startTime":1604.0,"endTime":1607.15,"body":"your business who's listening to"},{"speaker":"Darrell Evans","startTime":1607.15,"endTime":1609.22,"body":"this. But I want to throw that"},{"speaker":"Darrell Evans","startTime":1607.15,"endTime":1609.22,"body":"over to you Irvine, what are"},{"speaker":"Darrell Evans","startTime":1609.22,"endTime":1612.28,"body":"your thoughts on the challenge"},{"speaker":"Darrell Evans","startTime":1609.22,"endTime":1612.28,"body":"to really, really understand our"},{"speaker":"Darrell Evans","startTime":1612.28,"endTime":1613.18,"body":"people's emotions?"},{"speaker":"Irvine Nugent","startTime":1613.45,"endTime":1615.61,"body":"First of all, I"},{"speaker":"Irvine Nugent","startTime":1613.45,"endTime":1615.61,"body":"think to recognize that there's"},{"speaker":"Irvine Nugent","startTime":1615.61,"endTime":1619.66,"body":"an acronym that was created"},{"speaker":"Irvine Nugent","startTime":1615.61,"endTime":1619.66,"body":"actually, by the War College to"},{"speaker":"Irvine Nugent","startTime":1619.66,"endTime":1622.75,"body":"describe what would happen after"},{"speaker":"Irvine Nugent","startTime":1619.66,"endTime":1622.75,"body":"the Cold War. And they said that"},{"speaker":"Irvine Nugent","startTime":1622.75,"endTime":1625.48,"body":"the world would be or at least"},{"speaker":"Irvine Nugent","startTime":1622.75,"endTime":1625.48,"body":"geo-politically would be a vuca"},{"speaker":"Irvine Nugent","startTime":1625.48,"endTime":1629.92,"body":"world, the VUCA, which stands"},{"speaker":"Irvine Nugent","startTime":1625.48,"endTime":1629.92,"body":"for volatile, uncertain, complex"},{"speaker":"Irvine Nugent","startTime":1629.92,"endTime":1633.91,"body":"and ambiguous, and boy does that"},{"speaker":"Irvine Nugent","startTime":1629.92,"endTime":1633.91,"body":"nail the business world just to"},{"speaker":"Irvine Nugent","startTime":1633.91,"endTime":1637.84,"body":"recognize that even if your"},{"speaker":"Irvine Nugent","startTime":1633.91,"endTime":1637.84,"body":"business is doing well, the"},{"speaker":"Irvine Nugent","startTime":1637.84,"endTime":1641.83,"body":"background to all business at"},{"speaker":"Irvine Nugent","startTime":1637.84,"endTime":1641.83,"body":"the moment is this uncertainty,"},{"speaker":"Irvine Nugent","startTime":1641.83,"endTime":1646.51,"body":"this volatility, this"},{"speaker":"Irvine Nugent","startTime":1641.83,"endTime":1646.51,"body":"complexity? So first of all,"},{"speaker":"Irvine Nugent","startTime":1646.51,"endTime":1650.02,"body":"recognize that people don't do"},{"speaker":"Irvine Nugent","startTime":1646.51,"endTime":1650.02,"body":"well. And as human beings were"},{"speaker":"Irvine Nugent","startTime":1650.02,"endTime":1655.24,"body":"created to be safe, and we're"},{"speaker":"Irvine Nugent","startTime":1650.02,"endTime":1655.24,"body":"created to protect ourselves. So"},{"speaker":"Irvine Nugent","startTime":1655.24,"endTime":1660.01,"body":"to understand that people are"},{"speaker":"Irvine Nugent","startTime":1655.24,"endTime":1660.01,"body":"adapting to the situation. And I"},{"speaker":"Irvine Nugent","startTime":1660.01,"endTime":1664.15,"body":"think therefore, as leaders, we"},{"speaker":"Irvine Nugent","startTime":1660.01,"endTime":1664.15,"body":"have to really garnish as much"},{"speaker":"Irvine Nugent","startTime":1664.15,"endTime":1667.24,"body":"information as we can from the"},{"speaker":"Irvine Nugent","startTime":1664.15,"endTime":1667.24,"body":"people in front of us, though, a"},{"speaker":"Irvine Nugent","startTime":1667.24,"endTime":1670.54,"body":"couple of things. One is it is"},{"speaker":"Irvine Nugent","startTime":1667.24,"endTime":1670.54,"body":"possible to read people's faces,"},{"speaker":"Irvine Nugent","startTime":1670.54,"endTime":1673.39,"body":"that's what I teach, you know,"},{"speaker":"Irvine Nugent","startTime":1670.54,"endTime":1673.39,"body":"are the emotions that show in"},{"speaker":"Irvine Nugent","startTime":1673.39,"endTime":1678.34,"body":"our faces, to be aware that at"},{"speaker":"Irvine Nugent","startTime":1673.39,"endTime":1678.34,"body":"times, that people react in"},{"speaker":"Irvine Nugent","startTime":1678.34,"endTime":1684.04,"body":"different ways, to the stresses"},{"speaker":"Irvine Nugent","startTime":1678.34,"endTime":1684.04,"body":"and to be curious about how"},{"speaker":"Irvine Nugent","startTime":1684.04,"endTime":1686.08,"body":"they're reacting. I mean, a"},{"speaker":"Irvine Nugent","startTime":1684.04,"endTime":1686.08,"body":"great example, this past year,"},{"speaker":"Irvine Nugent","startTime":1686.08,"endTime":1689.05,"body":"in COVID, you know, the majority"},{"speaker":"Irvine Nugent","startTime":1686.08,"endTime":1689.05,"body":"of workers had to work from"},{"speaker":"Irvine Nugent","startTime":1689.05,"endTime":1694.48,"body":"home. And how people reacted to"},{"speaker":"Irvine Nugent","startTime":1689.05,"endTime":1694.48,"body":"that was so different. And I met"},{"speaker":"Irvine Nugent","startTime":1694.48,"endTime":1696.67,"body":"a few leaders that have made"},{"speaker":"Irvine Nugent","startTime":1694.48,"endTime":1696.67,"body":"assumptions about how they"},{"speaker":"Irvine Nugent","startTime":1696.67,"endTime":1700.36,"body":"thought people were reacting."},{"speaker":"Irvine Nugent","startTime":1696.67,"endTime":1700.36,"body":"And it was totally wrong. So I"},{"speaker":"Irvine Nugent","startTime":1700.36,"endTime":1704.17,"body":"think at times, I think what we"},{"speaker":"Irvine Nugent","startTime":1700.36,"endTime":1704.17,"body":"have to do is we have to create"},{"speaker":"Irvine Nugent","startTime":1704.2,"endTime":1709.18,"body":"spaces where people feel that"},{"speaker":"Irvine Nugent","startTime":1704.2,"endTime":1709.18,"body":"they can build trust, that they"},{"speaker":"Irvine Nugent","startTime":1709.18,"endTime":1713.17,"body":"can talk about what's happening,"},{"speaker":"Irvine Nugent","startTime":1709.18,"endTime":1713.17,"body":"we have to learn signals, body"},{"speaker":"Irvine Nugent","startTime":1713.17,"endTime":1716.2,"body":"language signals, as well, both"},{"speaker":"Irvine Nugent","startTime":1713.17,"endTime":1716.2,"body":"face and the body. And I think"},{"speaker":"Irvine Nugent","startTime":1716.2,"endTime":1719.08,"body":"the way I like to talk is this"},{"speaker":"Irvine Nugent","startTime":1716.2,"endTime":1719.08,"body":"person in comfort or distress."},{"speaker":"Irvine Nugent","startTime":1719.32,"endTime":1722.47,"body":"And it's pretty clear, you know,"},{"speaker":"Irvine Nugent","startTime":1719.32,"endTime":1722.47,"body":"non verbally, that's a nice way"},{"speaker":"Irvine Nugent","startTime":1722.47,"endTime":1725.44,"body":"of looking at it. And then know"},{"speaker":"Irvine Nugent","startTime":1722.47,"endTime":1725.44,"body":"if we're seeing kind of some of"},{"speaker":"Irvine Nugent","startTime":1725.44,"endTime":1729.31,"body":"the distress or on ease, to be"},{"speaker":"Irvine Nugent","startTime":1725.44,"endTime":1729.31,"body":"able to kind of ask some really"},{"speaker":"Irvine Nugent","startTime":1729.31,"endTime":1732.58,"body":"great questions around that so"},{"speaker":"Irvine Nugent","startTime":1729.31,"endTime":1732.58,"body":"that we can begin to elicit some"},{"speaker":"Irvine Nugent","startTime":1732.58,"endTime":1733.45,"body":"more information."},{"speaker":"Darrell Evans","startTime":1733.69,"endTime":1736.36,"body":"Do you find that"},{"speaker":"Darrell Evans","startTime":1733.69,"endTime":1736.36,"body":"that's easier in a virtual"},{"speaker":"Darrell Evans","startTime":1736.36,"endTime":1738.55,"body":"environment? Is that what you're"},{"speaker":"Darrell Evans","startTime":1736.36,"endTime":1738.55,"body":"referring to like in this last"},{"speaker":"Darrell Evans","startTime":1738.55,"endTime":1741.49,"body":"12 months or so that we have"},{"speaker":"Darrell Evans","startTime":1738.55,"endTime":1741.49,"body":"been on COVID? Are you looking"},{"speaker":"Darrell Evans","startTime":1741.49,"endTime":1744.28,"body":"for that comfort and distress"},{"speaker":"Darrell Evans","startTime":1741.49,"endTime":1744.28,"body":"through like a virtual zoom"},{"speaker":"Darrell Evans","startTime":1744.28,"endTime":1745.33,"body":"meeting? Or is that?"},{"speaker":"Irvine Nugent","startTime":1745.75,"endTime":1747.37,"body":"Well, one of the"},{"speaker":"Irvine Nugent","startTime":1745.75,"endTime":1747.37,"body":"things for zoom, you can see it"},{"speaker":"Irvine Nugent","startTime":1747.37,"endTime":1749.26,"body":"so that's great. It's much"},{"speaker":"Irvine Nugent","startTime":1747.37,"endTime":1749.26,"body":"better than the phone. So you"},{"speaker":"Irvine Nugent","startTime":1749.26,"endTime":1751.72,"body":"can see that but referring to"},{"speaker":"Irvine Nugent","startTime":1749.26,"endTime":1751.72,"body":"like, even like, you know, I was"},{"speaker":"Irvine Nugent","startTime":1751.72,"endTime":1754.06,"body":"working for a large company that"},{"speaker":"Irvine Nugent","startTime":1751.72,"endTime":1754.06,"body":"had employees all over the"},{"speaker":"Irvine Nugent","startTime":1754.09,"endTime":1756.82,"body":"company. And so here you had two"},{"speaker":"Irvine Nugent","startTime":1754.09,"endTime":1756.82,"body":"similar people with two"},{"speaker":"Irvine Nugent","startTime":1756.82,"endTime":1759.58,"body":"children. One was based in New"},{"speaker":"Irvine Nugent","startTime":1756.82,"endTime":1759.58,"body":"York and the other was based"},{"speaker":"Irvine Nugent","startTime":1759.58,"endTime":1763.06,"body":"somewhere in Kentucky. Both were"},{"speaker":"Irvine Nugent","startTime":1759.58,"endTime":1763.06,"body":"having a different experience"},{"speaker":"Irvine Nugent","startTime":1763.06,"endTime":1766.03,"body":"was one was living in a space of"},{"speaker":"Irvine Nugent","startTime":1763.06,"endTime":1766.03,"body":"800 square feet, New York and"},{"speaker":"Irvine Nugent","startTime":1766.03,"endTime":1768.67,"body":"the other had a single family"},{"speaker":"Irvine Nugent","startTime":1766.03,"endTime":1768.67,"body":"home with some space. So"},{"speaker":"Irvine Nugent","startTime":1768.76,"endTime":1772.66,"body":"understanding some of that"},{"speaker":"Irvine Nugent","startTime":1768.76,"endTime":1772.66,"body":"background really helps you then"},{"speaker":"Irvine Nugent","startTime":1772.69,"endTime":1776.5,"body":"understand, you know, maybe how"},{"speaker":"Irvine Nugent","startTime":1772.69,"endTime":1776.5,"body":"people might be showing up some"},{"speaker":"Irvine Nugent","startTime":1776.5,"endTime":1777.55,"body":"of the things that they're"},{"speaker":"Irvine Nugent","startTime":1776.5,"endTime":1777.55,"body":"showing."},{"speaker":"Darrell Evans","startTime":1778.09,"endTime":1781.0,"body":"Talk to the"},{"speaker":"Darrell Evans","startTime":1778.09,"endTime":1781.0,"body":"leader right now who maybe is"},{"speaker":"Darrell Evans","startTime":1781.0,"endTime":1787.63,"body":"self aware that they could use a"},{"speaker":"Darrell Evans","startTime":1781.0,"endTime":1787.63,"body":"couple more points in the EI,"},{"speaker":"Darrell Evans","startTime":1787.66,"endTime":1791.98,"body":"emotional intelligence score."},{"speaker":"Darrell Evans","startTime":1787.66,"endTime":1791.98,"body":"Just a small little bit of"},{"speaker":"Darrell Evans","startTime":1791.98,"endTime":1795.49,"body":"coaching here. Where would you"},{"speaker":"Darrell Evans","startTime":1791.98,"endTime":1795.49,"body":"tell them to begin the admission"},{"speaker":"Darrell Evans","startTime":1795.49,"endTime":1799.75,"body":"is okay. irvan. Yeah, I don't"},{"speaker":"Darrell Evans","startTime":1795.49,"endTime":1799.75,"body":"know if I've been the best with"},{"speaker":"Darrell Evans","startTime":1799.75,"endTime":1802.63,"body":"wreck. agonizing in my team's"},{"speaker":"Darrell Evans","startTime":1799.75,"endTime":1802.63,"body":"emotions and trying to adapt,"},{"speaker":"Darrell Evans","startTime":1802.78,"endTime":1805.48,"body":"but they're self aware, and they"},{"speaker":"Darrell Evans","startTime":1802.78,"endTime":1805.48,"body":"want to elevate just a little"},{"speaker":"Darrell Evans","startTime":1805.48,"endTime":1808.57,"body":"bit through today's discussion,"},{"speaker":"Darrell Evans","startTime":1805.48,"endTime":1808.57,"body":"where would you have them begin?"},{"speaker":"Irvine Nugent","startTime":1809.14,"endTime":1811.93,"body":"So first of all,"},{"speaker":"Irvine Nugent","startTime":1809.14,"endTime":1811.93,"body":"I would just say mindset. And I"},{"speaker":"Irvine Nugent","startTime":1811.93,"endTime":1814.81,"body":"would say, if you want to grow"},{"speaker":"Irvine Nugent","startTime":1811.93,"endTime":1814.81,"body":"your EQ, there's two elements of"},{"speaker":"Irvine Nugent","startTime":1814.81,"endTime":1818.8,"body":"mindset that are required. One"},{"speaker":"Irvine Nugent","startTime":1814.81,"endTime":1818.8,"body":"is humility, and the sense of"},{"speaker":"Irvine Nugent","startTime":1818.8,"endTime":1822.73,"body":"that, to know that our emotions,"},{"speaker":"Irvine Nugent","startTime":1818.8,"endTime":1822.73,"body":"we're never fully masters of our"},{"speaker":"Irvine Nugent","startTime":1822.73,"endTime":1826.63,"body":"emotions. And so just have the"},{"speaker":"Irvine Nugent","startTime":1822.73,"endTime":1826.63,"body":"humility to recognize that you"},{"speaker":"Irvine Nugent","startTime":1826.63,"endTime":1829.72,"body":"may be tired, you may be hungry,"},{"speaker":"Irvine Nugent","startTime":1826.63,"endTime":1829.72,"body":"and perhaps, you know, your"},{"speaker":"Irvine Nugent","startTime":1829.72,"endTime":1832.69,"body":"behaviors weren't the best. And"},{"speaker":"Irvine Nugent","startTime":1829.72,"endTime":1832.69,"body":"that's okay. And the second"},{"speaker":"Irvine Nugent","startTime":1832.69,"endTime":1836.89,"body":"mindset is curiosity, to be"},{"speaker":"Irvine Nugent","startTime":1832.69,"endTime":1836.89,"body":"always curious about what's"},{"speaker":"Irvine Nugent","startTime":1836.89,"endTime":1840.01,"body":"happening within us. So that's"},{"speaker":"Irvine Nugent","startTime":1836.89,"endTime":1840.01,"body":"the others. And then the other"},{"speaker":"Irvine Nugent","startTime":1840.01,"endTime":1843.34,"body":"thing is take some practical"},{"speaker":"Irvine Nugent","startTime":1840.01,"endTime":1843.34,"body":"steps to be able to read other"},{"speaker":"Irvine Nugent","startTime":1843.34,"endTime":1846.97,"body":"people, you know, you can train"},{"speaker":"Irvine Nugent","startTime":1843.34,"endTime":1846.97,"body":"to read emotions in people's"},{"speaker":"Irvine Nugent","startTime":1846.97,"endTime":1849.7,"body":"faces, you can train to learn"},{"speaker":"Irvine Nugent","startTime":1846.97,"endTime":1849.7,"body":"some body language as well and"},{"speaker":"Irvine Nugent","startTime":1849.7,"endTime":1853.78,"body":"some signs. And that's just like"},{"speaker":"Irvine Nugent","startTime":1849.7,"endTime":1853.78,"body":"turning on two new sets of data"},{"speaker":"Irvine Nugent","startTime":1853.78,"endTime":1855.04,"body":"that you didn't have before."},{"speaker":"Darrell Evans","startTime":1855.82,"endTime":1858.4,"body":"I think about"},{"speaker":"Darrell Evans","startTime":1855.82,"endTime":1858.4,"body":"leadership in relationship to"},{"speaker":"Darrell Evans","startTime":1858.4,"endTime":1860.17,"body":"like, what you're talking about"},{"speaker":"Darrell Evans","startTime":1858.4,"endTime":1860.17,"body":"this body language, because I"},{"speaker":"Darrell Evans","startTime":1860.17,"endTime":1862.75,"body":"think sometimes as leaders, we"},{"speaker":"Darrell Evans","startTime":1860.17,"endTime":1862.75,"body":"just ignore what we see in the"},{"speaker":"Darrell Evans","startTime":1862.75,"endTime":1866.08,"body":"sign. And the sign is staring us"},{"speaker":"Darrell Evans","startTime":1862.75,"endTime":1866.08,"body":"right in the face. And sometimes"},{"speaker":"Darrell Evans","startTime":1866.08,"endTime":1868.81,"body":"the sign has nothing to do with"},{"speaker":"Darrell Evans","startTime":1866.08,"endTime":1868.81,"body":"your work. Sometimes it's"},{"speaker":"Darrell Evans","startTime":1868.81,"endTime":1871.57,"body":"nothing to do with the task that"},{"speaker":"Darrell Evans","startTime":1868.81,"endTime":1871.57,"body":"they're assigned to do. It is"},{"speaker":"Darrell Evans","startTime":1871.57,"endTime":1874.93,"body":"something that happened in"},{"speaker":"Darrell Evans","startTime":1871.57,"endTime":1874.93,"body":"another place of their life. And"},{"speaker":"Darrell Evans","startTime":1874.93,"endTime":1878.32,"body":"that whether it was a distant"},{"speaker":"Darrell Evans","startTime":1874.93,"endTime":1878.32,"body":"place, or most recent place, and"},{"speaker":"Darrell Evans","startTime":1878.32,"endTime":1881.08,"body":"I think that's where that piece"},{"speaker":"Darrell Evans","startTime":1878.32,"endTime":1881.08,"body":"as a leader comes in, I want to"},{"speaker":"Darrell Evans","startTime":1881.08,"endTime":1883.99,"body":"ask about the book, what made"},{"speaker":"Darrell Evans","startTime":1881.08,"endTime":1883.99,"body":"you write the book and tell us a"},{"speaker":"Darrell Evans","startTime":1883.99,"endTime":1886.39,"body":"bit about that journey? Because"},{"speaker":"Darrell Evans","startTime":1883.99,"endTime":1886.39,"body":"I know writing books is not"},{"speaker":"Darrell Evans","startTime":1886.39,"endTime":1886.63,"body":"easy."},{"speaker":"Irvine Nugent","startTime":1887.05,"endTime":1888.55,"body":"Yeah, it's"},{"speaker":"Irvine Nugent","startTime":1887.05,"endTime":1888.55,"body":"interesting, I think I was going"},{"speaker":"Irvine Nugent","startTime":1888.55,"endTime":1891.28,"body":"to write another book. And then"},{"speaker":"Irvine Nugent","startTime":1888.55,"endTime":1891.28,"body":"my heart wasn't in it. And"},{"speaker":"Irvine Nugent","startTime":1891.28,"endTime":1894.19,"body":"actually how this book came was"},{"speaker":"Irvine Nugent","startTime":1891.28,"endTime":1894.19,"body":"very funny. I said, You know, I"},{"speaker":"Irvine Nugent","startTime":1894.19,"endTime":1896.41,"body":"think I need to go back to"},{"speaker":"Irvine Nugent","startTime":1894.19,"endTime":1896.41,"body":"Ireland, and just spend a little"},{"speaker":"Irvine Nugent","startTime":1896.41,"endTime":1900.04,"body":"time there. And so this is about"},{"speaker":"Irvine Nugent","startTime":1896.41,"endTime":1900.04,"body":"four months before COVID"},{"speaker":"Irvine Nugent","startTime":1900.04,"endTime":1904.18,"body":"actually got there. And as we"},{"speaker":"Irvine Nugent","startTime":1900.04,"endTime":1904.18,"body":"were landing in Dublin, I just"},{"speaker":"Irvine Nugent","startTime":1904.18,"endTime":1908.38,"body":"got this inspiration to visit my"},{"speaker":"Irvine Nugent","startTime":1904.18,"endTime":1908.38,"body":"childhood places. And I"},{"speaker":"Irvine Nugent","startTime":1908.38,"endTime":1912.19,"body":"reoriented my whole trip, and"},{"speaker":"Irvine Nugent","startTime":1908.38,"endTime":1912.19,"body":"went back to where the old pub"},{"speaker":"Irvine Nugent","startTime":1912.19,"endTime":1916.75,"body":"was, etc. And it became a much"},{"speaker":"Irvine Nugent","startTime":1912.19,"endTime":1916.75,"body":"more personal story. So there's"},{"speaker":"Irvine Nugent","startTime":1916.75,"endTime":1919.21,"body":"a lot of meaning in the book,"},{"speaker":"Irvine Nugent","startTime":1916.75,"endTime":1919.21,"body":"which I wasn't planning to have"},{"speaker":"Irvine Nugent","startTime":1919.21,"endTime":1923.14,"body":"initially. And I think the"},{"speaker":"Irvine Nugent","startTime":1919.21,"endTime":1923.14,"body":"emphasis for me is, in some way,"},{"speaker":"Irvine Nugent","startTime":1923.14,"endTime":1927.55,"body":"it's an extension of my mission."},{"speaker":"Irvine Nugent","startTime":1923.14,"endTime":1927.55,"body":"And so I truly believe that if"},{"speaker":"Irvine Nugent","startTime":1927.55,"endTime":1930.67,"body":"people can become more"},{"speaker":"Irvine Nugent","startTime":1927.55,"endTime":1930.67,"body":"emotionally intelligent, that we"},{"speaker":"Irvine Nugent","startTime":1930.67,"endTime":1934.48,"body":"have better conversations, that"},{"speaker":"Irvine Nugent","startTime":1930.67,"endTime":1934.48,"body":"we can deal with conflict in a"},{"speaker":"Irvine Nugent","startTime":1934.48,"endTime":1937.9,"body":"constructive way that we've"},{"speaker":"Irvine Nugent","startTime":1934.48,"endTime":1937.9,"body":"healthier workplaces, we have"},{"speaker":"Irvine Nugent","startTime":1937.9,"endTime":1942.16,"body":"healthier families. And if I can"},{"speaker":"Irvine Nugent","startTime":1937.9,"endTime":1942.16,"body":"be a little part in achieving"},{"speaker":"Irvine Nugent","startTime":1942.16,"endTime":1945.79,"body":"that, then I've done well in my"},{"speaker":"Irvine Nugent","startTime":1942.16,"endTime":1945.79,"body":"mission. And so the book for me"},{"speaker":"Irvine Nugent","startTime":1945.79,"endTime":1947.23,"body":"became an extension of that."},{"speaker":"Darrell Evans","startTime":1947.65,"endTime":1950.38,"body":"Wow, I love that."},{"speaker":"Darrell Evans","startTime":1947.65,"endTime":1950.38,"body":"For those listening, who want to"},{"speaker":"Darrell Evans","startTime":1950.38,"endTime":1954.49,"body":"go deeper in this conversation."},{"speaker":"Darrell Evans","startTime":1950.38,"endTime":1954.49,"body":"Find out more about your work"},{"speaker":"Darrell Evans","startTime":1954.49,"endTime":1958.6,"body":"find out more about elevating"},{"speaker":"Darrell Evans","startTime":1954.49,"endTime":1958.6,"body":"their EQ and I apologize, I"},{"speaker":"Darrell Evans","startTime":1958.6,"endTime":1961.18,"body":"think I was calling it Ei"},{"speaker":"Darrell Evans","startTime":1958.6,"endTime":1961.18,"body":"earlier, how would they connect"},{"speaker":"Darrell Evans","startTime":1961.18,"endTime":1961.48,"body":"with you?"},{"speaker":"Irvine Nugent","startTime":1961.87,"endTime":1965.05,"body":"My website is my"},{"speaker":"Irvine Nugent","startTime":1961.87,"endTime":1965.05,"body":"name IrvinNugent.com. There's"},{"speaker":"Irvine Nugent","startTime":1965.14,"endTime":1967.78,"body":"information there on the book,"},{"speaker":"Irvine Nugent","startTime":1965.14,"endTime":1967.78,"body":"and information and all the"},{"speaker":"Irvine Nugent","startTime":1967.78,"endTime":1971.11,"body":"different training courses, I"},{"speaker":"Irvine Nugent","startTime":1967.78,"endTime":1971.11,"body":"also have a YouTube channel and"},{"speaker":"Irvine Nugent","startTime":1971.11,"endTime":1974.68,"body":"every Wednesday, I have a 10"},{"speaker":"Irvine Nugent","startTime":1971.11,"endTime":1974.68,"body":"minute educational session on a"},{"speaker":"Irvine Nugent","startTime":1974.68,"endTime":1978.61,"body":"different topic of EQ in the"},{"speaker":"Irvine Nugent","startTime":1974.68,"endTime":1978.61,"body":"workplace. So that's another"},{"speaker":"Irvine Nugent","startTime":1978.61,"endTime":1981.67,"body":"place as well to connect and do"},{"speaker":"Irvine Nugent","startTime":1978.61,"endTime":1981.67,"body":"a little deeper dive into the"},{"speaker":"Irvine Nugent","startTime":1981.67,"endTime":1983.2,"body":"world of emotional intelligence."},{"speaker":"Darrell Evans","startTime":1983.47,"endTime":1985.3,"body":"I love it. We'll"},{"speaker":"Darrell Evans","startTime":1983.47,"endTime":1985.3,"body":"link everything up in the show"},{"speaker":"Darrell Evans","startTime":1985.3,"endTime":1988.06,"body":"notes will link up a link to"},{"speaker":"Darrell Evans","startTime":1985.3,"endTime":1988.06,"body":"your book, the YouTube channel,"},{"speaker":"Darrell Evans","startTime":1988.06,"endTime":1990.88,"body":"as well as your website, all the"},{"speaker":"Darrell Evans","startTime":1988.06,"endTime":1990.88,"body":"other goodies that I know, our"},{"speaker":"Darrell Evans","startTime":1990.88,"endTime":1993.67,"body":"team has received from you."},{"speaker":"Darrell Evans","startTime":1990.88,"endTime":1993.67,"body":"Irvine, I always like to thank"},{"speaker":"Darrell Evans","startTime":1993.67,"endTime":1996.73,"body":"leaders for stepping into a"},{"speaker":"Darrell Evans","startTime":1993.67,"endTime":1996.73,"body":"place to make a difference. And"},{"speaker":"Darrell Evans","startTime":1996.73,"endTime":1999.28,"body":"that's what I love about talking"},{"speaker":"Darrell Evans","startTime":1996.73,"endTime":1999.28,"body":"with guests like you on the"},{"speaker":"Darrell Evans","startTime":1999.28,"endTime":2003.51,"body":"show. Continue the great work"},{"speaker":"Darrell Evans","startTime":1999.28,"endTime":2003.51,"body":"that you're doing. And again, I"},{"speaker":"Darrell Evans","startTime":2003.51,"endTime":2006.33,"body":"believe everyone's journey has"},{"speaker":"Darrell Evans","startTime":2003.51,"endTime":2006.33,"body":"brought them to a place where"},{"speaker":"Darrell Evans","startTime":2006.51,"endTime":2008.91,"body":"they're taking their unique gift"},{"speaker":"Darrell Evans","startTime":2006.51,"endTime":2008.91,"body":"and spreading it out in the"},{"speaker":"Darrell Evans","startTime":2008.91,"endTime":2011.43,"body":"world. So thank you so much for"},{"speaker":"Darrell Evans","startTime":2008.91,"endTime":2011.43,"body":"doing that work and helping"},{"speaker":"Darrell Evans","startTime":2011.43,"endTime":2014.64,"body":"leaders build better"},{"speaker":"Darrell Evans","startTime":2011.43,"endTime":2014.64,"body":"environments. And if we build up"},{"speaker":"Darrell Evans","startTime":2014.64,"endTime":2017.22,"body":"ourselves, we can build better"},{"speaker":"Darrell Evans","startTime":2014.64,"endTime":2017.22,"body":"people to help them fulfill"},{"speaker":"Darrell Evans","startTime":2017.22,"endTime":2019.29,"body":"their destiny. So thank you so"},{"speaker":"Darrell Evans","startTime":2017.22,"endTime":2019.29,"body":"much for that work. Last"},{"speaker":"Darrell Evans","startTime":2019.29,"endTime":2021.87,"body":"question. I always like to ask"},{"speaker":"Darrell Evans","startTime":2019.29,"endTime":2021.87,"body":"to really figure out what that"},{"speaker":"Darrell Evans","startTime":2021.87,"endTime":2024.36,"body":"deep underlying mission is for"},{"speaker":"Darrell Evans","startTime":2021.87,"endTime":2024.36,"body":"you. And you might have already"},{"speaker":"Darrell Evans","startTime":2024.36,"endTime":2026.94,"body":"covered it but if for whatever"},{"speaker":"Darrell Evans","startTime":2024.36,"endTime":2026.94,"body":"reason just couldn't be here on"},{"speaker":"Darrell Evans","startTime":2026.94,"endTime":2030.39,"body":"this planet we love tomorrow."},{"speaker":"Darrell Evans","startTime":2026.94,"endTime":2030.39,"body":"What would you want everyone to"},{"speaker":"Darrell Evans","startTime":2030.39,"endTime":2031.05,"body":"remember you by?"},{"speaker":"Irvine Nugent","startTime":2031.38,"endTime":2034.26,"body":"I think I want"},{"speaker":"Irvine Nugent","startTime":2031.38,"endTime":2034.26,"body":"them to remember me by my smile."},{"speaker":"Irvine Nugent","startTime":2034.29,"endTime":2038.4,"body":"And that here goes someone who"},{"speaker":"Irvine Nugent","startTime":2034.29,"endTime":2038.4,"body":"always tried to build a bridge"},{"speaker":"Irvine Nugent","startTime":2038.43,"endTime":2039.21,"body":"and not a wall."},{"speaker":"Darrell Evans","startTime":2039.48,"endTime":2041.46,"body":"So awesome."},{"speaker":"Darrell Evans","startTime":2039.48,"endTime":2041.46,"body":"Irvine Nugent. Thank you for"},{"speaker":"Darrell Evans","startTime":2041.46,"endTime":2043.74,"body":"being on The MindShift Podcast."},{"speaker":"Irvine Nugent","startTime":2043.8,"endTime":2045.69,"body":"Thank you so"},{"speaker":"Irvine Nugent","startTime":2043.8,"endTime":2045.69,"body":"much. I really enjoyed it."},{"speaker":"The MindShift Podcast","startTime":2047.61,"endTime":2048.72,"body":"Hey, my"},{"speaker":"The MindShift Podcast","startTime":2047.61,"endTime":2048.72,"body":"friend. Thanks again for"},{"speaker":"The MindShift Podcast","startTime":2048.72,"endTime":2051.39,"body":"listening to today's episode of"},{"speaker":"The MindShift Podcast","startTime":2048.72,"endTime":2051.39,"body":"the mind shift podcast. Listen,"},{"speaker":"The MindShift Podcast","startTime":2051.39,"endTime":2054.63,"body":"let's not have the conversation"},{"speaker":"The MindShift Podcast","startTime":2051.39,"endTime":2054.63,"body":"in here. connect with me on"},{"speaker":"The MindShift Podcast","startTime":2054.63,"endTime":2063.99,"body":"social @MrDarrellEvans on almost"},{"speaker":"The MindShift Podcast","startTime":2054.63,"endTime":2063.99,"body":"all the platforms. Until next"},{"speaker":"The MindShift Podcast","startTime":2063.99,"endTime":2067.5,"body":"week, remember you're just one"},{"speaker":"The MindShift Podcast","startTime":2063.99,"endTime":2067.5,"body":"shift away from the"},{"speaker":"The MindShift Podcast","startTime":2067.5,"endTime":2068.67,"body":"breakthrough. You're looking"},{"speaker":"The MindShift Podcast","startTime":2067.5,"endTime":2068.67,"body":"for."}]}