Franchising makes people rethink leadership. Mostly because as soon as you get that first franchisee, you are no longer in the business of business. You are now in the business of supporting people. Specifically, you have to shift your focus to your franchisees, clients, customers and the corporate team.
After more than two decades in the franchise industry, it is safe to say that John O’Brien, CEO of Poolwerx knows what it takes to cultivate growth-minded teams with an aligned mission and positive culture. He found that having a solid mission, taking courageous actions in support of that mission and inspiring and supporting others has enabled Poolwerx to thrive not only in Australia but around the globe.
An important takeaway from John’s podcast is that your job as a leader of a franchise system is not to have all the answers or do all the work. Your job is to create an environment and culture that nurtures those around you so you can all better accomplish your goals and carry out your aligned mission.
You’ll definitely be inspired after the stories and lessons John’s shares on this week's episode of Books to the Boardroom.
This episode was hosted by Sumith Dissanayake.