The Jasmine Star Show
The Jasmine Star Show is a conversational business podcast that explores what it really means to turn your passion into profits. Law school dropout turned world-renowned photographer and expert business strategist, host Jasmine Star delivers her best business advice every week with a mixture of inspiration, wittiness, and a kick in the pants. On The Jasmine Star Show, you can expect raw business coaching sessions, honest conversations with industry peers, and most importantly: tactical tips and a step-by-step plan to empower entrepreneurs to build a brand, market it on social media, and create a life they love.
The Jasmine Star Show
A Step-by-Step Guide to Saving Challenging Client Relationships
Have you ever wondered how a single moment of frustration could transform into a lifelong loyalty? In today’s episode, we’re diving into how to turn even the messiest client moments into opportunities to build trust and strengthen relationships.
(Yep, even when everything feels like it’s hitting the fan, there’s a way to turn it around!)
I’ll share the surprising power of the service recovery paradox, some real-life lessons (like the time I accidentally double-booked a wedding client—yikes!), and practical strategies you can start using today to handle client hiccups with confidence and grace.
Whether it’s a missed expectation or a full-blown mistake, how you handle it can make all the difference.
Click play to hear all of this and:
(00:00:00) The service recovery paradox and its impact on customer satisfaction
(00:02:29) The inevitability of client issues and the importance of response
(00:03:31) My 4-step framework for assessing client problems and mending relationships
(00:04:30) The first step in the framework is all about focusing on understanding the issue
(00:04:30) Step two is about evaluating the client relationship to determine if it’s worth salvaging
(00:04:30) Step three and the importance of setting clear expectations moving forward
(00:05:29) Step four and the power of trusting your gut in deciding whether to continue the client relationship
(00:06:24) My personal experience with a challenging client experience and the importance of making amends
Listen to Related Episodes:
- How to Create Team Systems and Operations That Simplify Scaling and Growth
- How to Identify and Lead A, B, and C Players for Business Success
- How to Become a Better Speaker and Communicator
- How to Build Long-Lasting Client Relationships in Business
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For full show notes, visit jasminestar.com/podcast/episode521
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