In this episode of the Used Car Dealer Podcast, Zach Klempf interviews SVP of Product and Engineering at Cox Automotive James Maynard. They have an insightful and in-depth discussion on technology and trends in automotive retail. They discuss on the episode:
- Digital retail adoption during the pandemic and how it can make the smaller used car dealer model more scalable
- Efficiency in communication in both the sales and service processes at dealerships
- Innovations in Xtime, Dealer.com Digital retail, and other upcoming products at Cox
- Complexity of integration in dealer software and why sometimes they may take longer than a dealer may consider
- Future discussion on EV's and the automotive subscription model
- Zach and James close out the conversation with a discussion around Cox's strategy of viewing software products less as in there's own silo and more of an integrated platform
Read the transcribed version here - https://blog.sellyautomotive.com/blog/interview-with-james-maynard-of-cox-automotive-on-digital-retail-fixed-ops
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