Episode 14 of the Futures Intelligent Leadership Flowcast with Blake Morgan and Damon D'Amore. Power of Listening, Good Leaders are Normal People, Slow Down, Importance of Self-Validation for future leaders
About Blake Morgan
Blake Morgan is a leader in customer experience. She is a keynote speaker and author of two books including "The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow's Business” Blake is a guest lecturer at Columbia University and adjunct faculty at the Rutgers executive education MBA program. Blake contributes to Forbes, the Harvard Business Review and Hemispheres Magazine. She is the host of The Modern Customer Podcast and The Be Your Own Boss Podcast.
About Damon D'Amore
Damon is a C-Suite Performance Specialist, working with top CEOs, founders, executives and creatives in North America. He has founded multiple startups both raising millions in investment capital and is an international speaker. Interestingly, Damon produced a number of creative brand integrations for Fortune 500 companies as a producer of the reality television shows Undercover Boss and The Apprentice with Donald Trump.
What I really liked about this episode, aside from the insightful conversation, was the fact that Damon produced the Undercover boss TV show and Blake admits that it is one of here favorite shows. This guides the dialogue to focus on the full value chain of leadership from personal self awareness, to employee satisfaction, all the way to customer experience.
In this dialogue we discuss, the power of listening, how positivity increases resilience, how to align tasks with goals, the importance feelings in your customers experience, Why good leaders are just normal people, why we need to slow down, how to balance feelings and facts, and the role of self validation and external validation for future focused leadership.