The Smart City Podcast

Larry O'Brien Interviews TCS on Smart City Platforms for Workplace Resilience

May 19, 2021 The Smart Cities Team at ARC Advisory Group Season 6 Episode 3
The Smart City Podcast
Larry O'Brien Interviews TCS on Smart City Platforms for Workplace Resilience
Show Notes

In this most recent episode of the ARC Smart City Podcast, we sit down with Sachin Gangwar and Yuvarajan U of Tata Consultancy Services (TCS) to talk about the value of smart city platforms, particularly about the impact of COVID-19 as a catalyst for digital transformation and increased adoption of IoT platforms for smart cities. 

TCS has its own smart city platform called IUX, which offers a comprehensive solution for workplace resilience.  Many cities and enterprises are faced with a number of new challenges when it comes to managing worker health and safety in the midst of the pandemic. Suddenly, worker health and wellness have become a major factor in risk management for any organization. 

Even for organizations where worker safety is of particular concern because of potentially hazardous environments, COVID presents new challenges in preserving worker health and safety when it comes to shift scheduling, congregation avoidance, contact tracing, and publicly available health data.  these are all different sources of data that must be integrated into a common environment so they can be viewed holistically and managed in a consistent and standardized manner. 

Smart city platforms can be a great way to implement workplace resilience solutions to ensure the health and safety of workers are preserved in both operational (OT) and enterprise environments.  Sachin and Yuvarajan both discuss the burgeoning need for these solutions, not just today as a response to the pandemic, but in the future as well. 

With COVID, the workforce is also becoming more distributed, which will be a long-term trend even after COVID.  This also presents new risks.  from the podcast:

"Employees will be working in a distributed manner going forward, because that is something which organizations have realized. And it's something which is working, it's the new normal Now, what it means is because the employees are working in a distributed manner, it becomes very important that you have to monitor the risk these employees will be facing, because they now would be working in different environments, environmental risk COVID being one of them. Other environmental risks will become very important to monitor, and you have to see the impact whenever such an event happens. So, our solution is mainly addressing that key concept about a distributed workforce, how you can actually assess the risk in a distributed workforce."

On the relevance of workplace resilience solutions moving forward:

"These solutions are still relevant beyond the COVID-19 situation. If you see these enterprises, municipalities, and all other organizations, we're learning how these were liabilities in their safety or compliance or operations or their customer interactions. All these vulnerabilities can destroy the chain of the business and can continue to do so during a crisis, whether it is a pandemic like COVID-19, or a natural disaster, or political or social unrest. And this pandemic menace stimulated the development of new solutions that leverage the insights of IoT and other data sources to understand and predict that are helping organizations to recover more quickly and build resilience."

More information about the TCS IUX platform can be found here

ARC's Smart City Digital Transformation Council also did a recent webinar on TCS IUX that goes into a lot more depth and you can access more information about that webinar here.