{"version":"1.0.0","segments":[{"startTime":0.5,"endTime":4.139,"body":"Demystifying AI with today's"},{"startTime":0.5,"endTime":4.139,"body":"special guest, Paula Paul."},{"startTime":4.669,"endTime":8.274,"body":"Welcome to the Artificial Intelligence"},{"startTime":4.669,"endTime":8.274,"body":"Podcast, where we make AI simple,"},{"startTime":8.384,"endTime":11.555,"body":"practical, and accessible for"},{"startTime":8.384,"endTime":11.555,"body":"small business owners and leaders."},{"startTime":11.655,"endTime":14.675,"body":"Forget the complicated T talk"},{"startTime":11.655,"endTime":14.675,"body":"or expensive consultants."},{"startTime":14.785,"endTime":17.834,"body":"This is where you'll learn how to"},{"startTime":14.785,"endTime":17.834,"body":"implement AI strategies that are"},{"startTime":17.834,"endTime":20.874,"body":"easy to understand and can make"},{"startTime":17.834,"endTime":20.874,"body":"a big impact for your business."},{"startTime":21.194,"endTime":23.439,"body":"The Artificial Intelligence"},{"startTime":21.194,"endTime":23.439,"body":"Podcast is brought to you by"},{"startTime":23.719,"endTime":26.679,"body":"fraction, a IO, the trusted partner"},{"startTime":23.719,"endTime":26.679,"body":"for AI Digital transformation."},{"startTime":26.74,"endTime":30.359,"body":"At fraction a IO, we help small and"},{"startTime":26.74,"endTime":30.359,"body":"medium sized businesses boost revenue"},{"startTime":30.539,"endTime":34.6,"body":"by eliminating time wasting non-revenue"},{"startTime":30.539,"endTime":34.6,"body":"generating tasks that frustrate your team."},{"startTime":34.71,"endTime":38.6,"body":"With our custom AI bots, tools and"},{"startTime":34.71,"endTime":38.6,"body":"automations, we make it easy to"},{"startTime":38.65,"endTime":40.28,"body":"shift your team's focus to the task."},{"startTime":40.52,"endTime":41.29,"body":"That matter most."},{"startTime":41.29,"endTime":45.485,"body":"Driving growth and results, we"},{"startTime":41.29,"endTime":45.485,"body":"guide you through a smooth, seamless"},{"startTime":45.485,"endTime":49.325,"body":"transition to ai, ensuring you avoid"},{"startTime":45.485,"endTime":49.325,"body":"policy mistakes and invest in the"},{"startTime":49.325,"endTime":51.125,"body":"tools that truly deliver value."},{"startTime":51.215,"endTime":52.245,"body":"Don't get left behind."},{"startTime":52.385,"endTime":53.725,"body":"Let fraction aio help you."},{"startTime":53.725,"endTime":55.645,"body":"Stay ahead in today's AI driven world."},{"startTime":55.735,"endTime":56.285,"body":"Learn more."},{"startTime":56.585,"endTime":57.085,"body":"Get started."},{"startTime":57.645,"endTime":59.365,"body":"Fraction aio.com."},{"startTime":62.194,"endTime":65.454,"body":"Now, I'm really excited to have you"},{"startTime":62.194,"endTime":65.454,"body":"here because I'm always looking for"},{"startTime":65.594,"endTime":70.934,"body":"unique perspectives, and what I've"},{"startTime":65.594,"endTime":70.934,"body":"found is that so many people aren't"},{"startTime":70.934,"endTime":72.254,"body":"even sure what AI means anymore."},{"startTime":72.754,"endTime":74.414,"body":"The definition has changed so much."},{"startTime":75.449,"endTime":77.374,"body":"When I was a kid, it meant sentient robot."},{"startTime":77.434,"endTime":80.734,"body":"And now it almost feels like it"},{"startTime":77.434,"endTime":80.734,"body":"just means smart word processor."},{"startTime":80.734,"endTime":84.974,"body":"And in fact, now most people"},{"startTime":80.734,"endTime":84.974,"body":"just think of AI as a chat bot."},{"startTime":85.284,"endTime":86.494,"body":"It's something you chat to."},{"startTime":86.994,"endTime":88.134,"body":"Is there anything more to it?"},{"startTime":88.634,"endTime":91.334,"body":"And really, where do you think things"},{"startTime":88.634,"endTime":91.334,"body":"are going over the next few years?"},{"startTime":92.729,"endTime":93.229,"body":"Oh, wow."},{"startTime":93.279,"endTime":97.319,"body":"That's a great question because I"},{"startTime":93.279,"endTime":97.319,"body":"always go back to my own history."},{"startTime":97.479,"endTime":101.139,"body":"I love that you brought up all these"},{"startTime":97.479,"endTime":101.139,"body":"examples because there were decision"},{"startTime":101.139,"endTime":105.259,"body":"making tools with us for a long time,"},{"startTime":101.139,"endTime":105.259,"body":"and then even going back further I"},{"startTime":105.259,"endTime":110.459,"body":"thought we've been asking computers"},{"startTime":105.259,"endTime":110.459,"body":"to generate things for us for a"},{"startTime":110.459,"endTime":116.339,"body":"long time, and I came into computing"},{"startTime":110.459,"endTime":116.339,"body":"in the age of early CAD systems."},{"startTime":117.414,"endTime":121.484,"body":"So my father I had a little drafting"},{"startTime":117.414,"endTime":121.484,"body":"board and I did mechanical drafting."},{"startTime":121.584,"endTime":125.164,"body":"So there was a type of a drawing that"},{"startTime":121.584,"endTime":125.164,"body":"you could do called an isometric view."},{"startTime":125.504,"endTime":128.204,"body":"So you draw the front view, the"},{"startTime":125.504,"endTime":128.204,"body":"side view, the top view of a widget,"},{"startTime":128.224,"endTime":132.254,"body":"and then you draw this kind of"},{"startTime":128.224,"endTime":132.254,"body":"45 degree angle perspective view."},{"startTime":133.579,"endTime":137.259,"body":"I showed my father that on a CAD system"},{"startTime":133.579,"endTime":137.259,"body":"you could draw the front view, the side"},{"startTime":137.259,"endTime":141.979,"body":"view, the top view, and then you could"},{"startTime":137.259,"endTime":141.979,"body":"just point at it with a light pen."},{"startTime":142.049,"endTime":145.459,"body":"It's called a light pen, and it"},{"startTime":142.049,"endTime":145.459,"body":"would generate the isometric view."},{"startTime":145.959,"endTime":148.879,"body":"And like my father looked at me"},{"startTime":145.959,"endTime":148.879,"body":"like I was a witch, burn her."},{"startTime":149.379,"endTime":152.559,"body":"So we have been asking"},{"startTime":149.379,"endTime":152.559,"body":"computers to generate things."},{"startTime":153.759,"endTime":158.379,"body":"For us for a long time, including c, GI,"},{"startTime":153.759,"endTime":158.379,"body":"and you remember, like uncanny valley."},{"startTime":158.879,"endTime":163.379,"body":"And maybe what's a little different here"},{"startTime":158.879,"endTime":163.379,"body":"is we're using more not deterministic."},{"startTime":163.449,"endTime":164.539,"body":"It's more probabilistic."},{"startTime":164.539,"endTime":167.899,"body":"Like what's the likely next word"},{"startTime":164.539,"endTime":167.899,"body":"in the sentence kind of thing."},{"startTime":167.959,"endTime":169.939,"body":"So I don't get to, it all."},{"startTime":169.969,"endTime":173.099,"body":"It's just another way to ask"},{"startTime":169.969,"endTime":173.099,"body":"computer to do things for us."},{"startTime":173.159,"endTime":176.039,"body":"And I think the challenges we're"},{"startTime":173.159,"endTime":176.039,"body":"asking it, we don't know exactly."},{"startTime":176.209,"endTime":181.449,"body":"I feel like this phase of AI is"},{"startTime":176.209,"endTime":181.449,"body":"really the first time when you can"},{"startTime":181.909,"endTime":183.289,"body":"not know exactly what you're asking."},{"startTime":183.829,"endTime":186.729,"body":"You can misspell a word or not"},{"startTime":183.829,"endTime":186.729,"body":"phrase it correctly, and it"},{"startTime":186.729,"endTime":187.729,"body":"can figure out what you mean."},{"startTime":188.189,"endTime":191.689,"body":"So I feel like the real value is that"},{"startTime":188.189,"endTime":191.689,"body":"the variance of what data could accept."},{"startTime":191.849,"endTime":195.449,"body":"'cause when I started out, if you"},{"startTime":191.849,"endTime":195.449,"body":"capitalized a lowercase letter,"},{"startTime":195.449,"endTime":196.569,"body":"it would go, file not found."},{"startTime":196.569,"endTime":197.809,"body":"That directory doesn't exist."},{"startTime":197.809,"endTime":199.249,"body":"There was no room for error."},{"startTime":200.079,"endTime":202.049,"body":"Perfect spelling, perfect fonts."},{"startTime":202.049,"endTime":203.609,"body":"You messed up a space, it didn't work."},{"startTime":204.509,"endTime":209.449,"body":"And now we've gotten to the point"},{"startTime":204.509,"endTime":209.449,"body":"where you can use the wrong word or you"},{"startTime":209.449,"endTime":211.489,"body":"can misspell almost all of the words."},{"startTime":212.109,"endTime":214.569,"body":"Now, I've always been someone"},{"startTime":212.109,"endTime":214.569,"body":"who's so obsessed with spelling."},{"startTime":214.569,"endTime":217.089,"body":"Now I misspell a bunch of words"},{"startTime":214.569,"endTime":217.089,"body":"in the question, and I know"},{"startTime":217.089,"endTime":217.929,"body":"it'll still know what I mean."},{"startTime":218.589,"endTime":219.169,"body":"And that's."},{"startTime":220.229,"endTime":225.479,"body":"What I think is the most magical part"},{"startTime":220.229,"endTime":225.479,"body":"is that you can be less technical and"},{"startTime":225.949,"endTime":227.679,"body":"less specific in your explanation."},{"startTime":227.679,"endTime":230.039,"body":"You don't have to learn how to"},{"startTime":227.679,"endTime":230.039,"body":"code anymore just to talk to it."},{"startTime":230.039,"endTime":233.079,"body":"That's why when people say learning"},{"startTime":230.039,"endTime":233.079,"body":"chat, GT is like learning Python."},{"startTime":233.339,"endTime":234.399,"body":"I'm like, no, it's not."},{"startTime":234.879,"endTime":235.799,"body":"Python's really hard."},{"startTime":236.429,"endTime":237.849,"body":"That's a really hard example."},{"startTime":237.849,"endTime":239.609,"body":"That's one of the hardest"},{"startTime":237.849,"endTime":239.609,"body":"things you could say to someone."},{"startTime":240.229,"endTime":241.129,"body":"So it's really."},{"startTime":241.829,"endTime":244.009,"body":"The beauty is that it"},{"startTime":241.829,"endTime":244.009,"body":"has a wider variance."},{"startTime":244.169,"endTime":246.329,"body":"'cause the biggest problem with"},{"startTime":244.169,"endTime":246.329,"body":"computers, the first thing I ever"},{"startTime":246.329,"endTime":248.009,"body":"learned was garbage in, garbage out."},{"startTime":248.109,"endTime":250.089,"body":"If you give it the wrong data,"},{"startTime":248.109,"endTime":250.089,"body":"you'll get the wrong response."},{"startTime":250.549,"endTime":253.249,"body":"Now it has the ability to"},{"startTime":250.549,"endTime":253.249,"body":"go, wait a minute, are you"},{"startTime":253.249,"endTime":254.049,"body":"sure that's what you meant?"},{"startTime":255.149,"endTime":256.649,"body":"And get us close to"},{"startTime":255.149,"endTime":256.649,"body":"what we're looking for."},{"startTime":257.069,"endTime":262.089,"body":"And I think that a lot of people"},{"startTime":257.069,"endTime":262.089,"body":"now have this fear all the time."},{"startTime":262.089,"endTime":266.089,"body":"When I work on projects with clients,"},{"startTime":262.089,"endTime":266.089,"body":"they say to me, Hey, help me with"},{"startTime":266.089,"endTime":268.489,"body":"this, but don't automate it so much"},{"startTime":266.089,"endTime":268.489,"body":"that you automate me out of a job."},{"startTime":269.689,"endTime":274.389,"body":"And there's this fear at every level"},{"startTime":269.689,"endTime":274.389,"body":"that AI is ready to replace people."},{"startTime":274.449,"endTime":276.029,"body":"And it's so far away from that."},{"startTime":277.079,"endTime":280.809,"body":"It's really a very helpful tool,"},{"startTime":277.079,"endTime":280.809,"body":"but it's wrong a lot and you still"},{"startTime":280.809,"endTime":282.529,"body":"need someone there to go, wait a"},{"startTime":280.809,"endTime":282.529,"body":"minute, that's the wrong answer."},{"startTime":282.529,"endTime":283.729,"body":"There's definitely"},{"startTime":282.529,"endTime":283.729,"body":"something not right here."},{"startTime":284.209,"endTime":284.329,"body":"I."},{"startTime":285.659,"endTime":290.349,"body":"I totally agree that I, worked through"},{"startTime":285.659,"endTime":290.349,"body":"a lot from Google and Gemini and one"},{"startTime":290.349,"endTime":294.469,"body":"of my favorite courses and that was"},{"startTime":290.349,"endTime":294.469,"body":"where someone did explain large language"},{"startTime":294.469,"endTime":296.949,"body":"models and how to do prompt engineering."},{"startTime":296.969,"endTime":300.949,"body":"And that really the most important part"},{"startTime":296.969,"endTime":300.949,"body":"of about all of that is that someone needs"},{"startTime":300.949,"endTime":307.069,"body":"to be at the end of value chain, really"},{"startTime":300.949,"endTime":307.069,"body":"validate that model, produce something."},{"startTime":307.579,"endTime":310.119,"body":"You intended or that has value and."},{"startTime":310.119,"endTime":313.759,"body":"When you have the computer doing"},{"startTime":310.119,"endTime":313.759,"body":"things probabilistically, right?"},{"startTime":313.829,"endTime":315.549,"body":"It's that's probably what you meant."},{"startTime":315.569,"endTime":319.439,"body":"Or here's probably something"},{"startTime":315.569,"endTime":319.439,"body":"that would be useful to you."},{"startTime":319.979,"endTime":325.129,"body":"So the human at the end saying, yeah,"},{"startTime":319.979,"endTime":325.129,"body":"that is valuable, or No, let's do let's"},{"startTime":325.129,"endTime":328.849,"body":"feed some more information back into the"},{"startTime":325.129,"endTime":328.849,"body":"model and come up with a better solution."},{"startTime":329.189,"endTime":333.949,"body":"And I think it's every technology, it just"},{"startTime":329.189,"endTime":333.949,"body":"creates more jobs and more opportunities."},{"startTime":334.704,"endTime":338.789,"body":"Yeah, I always say that every"},{"startTime":334.704,"endTime":338.789,"body":"job that's replaced by AI will"},{"startTime":338.789,"endTime":339.909,"body":"just create new opportunities."},{"startTime":339.999,"endTime":343.719,"body":"If everyone's being replaced with"},{"startTime":339.999,"endTime":343.719,"body":"robots, I'll be the robot repairman."},{"startTime":344.069,"endTime":348.279,"body":"There's always an opportunity as"},{"startTime":344.069,"endTime":348.279,"body":"soon as you get past that initial"},{"startTime":348.279,"endTime":352.519,"body":"fear and now people that can are"},{"startTime":348.279,"endTime":352.519,"body":"comfortable with AI are becoming"},{"startTime":352.519,"endTime":353.919,"body":"more valuable or getting raises."},{"startTime":353.999,"endTime":358.519,"body":"There's a lot of opportunities because"},{"startTime":353.999,"endTime":358.519,"body":"every company knows they want ai, but"},{"startTime":358.519,"endTime":360.039,"body":"almost no company knows what that means."},{"startTime":361.574,"endTime":365.224,"body":"Very, do two people mean the"},{"startTime":361.574,"endTime":365.224,"body":"same thing when they say ai?"},{"startTime":365.544,"endTime":366.064,"body":"I find that."},{"startTime":367.619,"endTime":370.959,"body":"There's been this definition expansion"},{"startTime":367.619,"endTime":370.959,"body":"that we've seen with technology."},{"startTime":371.099,"endTime":374.519,"body":"It used to mean the person you"},{"startTime":371.099,"endTime":374.519,"body":"call when your computer's broken."},{"startTime":375.579,"endTime":379.839,"body":"Now it has brought into me people that"},{"startTime":375.579,"endTime":379.839,"body":"work at server farms never talk to anyone."},{"startTime":380.429,"endTime":384.599,"body":"It's frontend engineers, backend engineers"},{"startTime":380.429,"endTime":384.599,"body":"are all considered part of it, and the"},{"startTime":384.599,"endTime":385.879,"body":"definition's getting broader and broader."},{"startTime":385.899,"endTime":389.959,"body":"And I've seen it companies that now"},{"startTime":385.899,"endTime":389.959,"body":"handle ai, that now handle cybersecurity."},{"startTime":389.959,"endTime":392.459,"body":"So there's been these mergings"},{"startTime":389.959,"endTime":392.459,"body":"now it feels aI just means"},{"startTime":392.739,"endTime":393.579,"body":"anything to do with a computer."},{"startTime":394.099,"endTime":398.499,"body":"'cause most of the clients, most people"},{"startTime":394.099,"endTime":398.499,"body":"I talk to, they say, I say, gimme a"},{"startTime":398.499,"endTime":399.579,"body":"list of all the things you wanna do."},{"startTime":399.639,"endTime":405.139,"body":"And 90% of it's not ai, it's"},{"startTime":399.639,"endTime":405.139,"body":"automation, it's organization, it's"},{"startTime":405.559,"endTime":409.844,"body":"basically the biggest problem most"},{"startTime":405.559,"endTime":409.844,"body":"people have is in the area of data."},{"startTime":409.984,"endTime":412.764,"body":"Either their data is disorganized,"},{"startTime":409.984,"endTime":412.764,"body":"they don't keep data, or they"},{"startTime":412.764,"endTime":413.884,"body":"keep data and do nothing with it."},{"startTime":413.884,"endTime":417.694,"body":"It's just sitting on a shelf or they"},{"startTime":413.884,"endTime":417.694,"body":"have too much data that no one can"},{"startTime":417.694,"endTime":419.174,"body":"really find anything useful from it."},{"startTime":419.874,"endTime":424.134,"body":"And most of that is just organization"},{"startTime":419.874,"endTime":424.134,"body":"and structure and building out a plan."},{"startTime":425.514,"endTime":428.694,"body":"And obviously the best time to"},{"startTime":425.514,"endTime":428.694,"body":"organize your data is 20 years ago,"},{"startTime":428.714,"endTime":430.094,"body":"but the second best time is today."},{"startTime":434.674,"endTime":438.084,"body":"Most people, even if they're not"},{"startTime":434.674,"endTime":438.084,"body":"quite sure how to use the right"},{"startTime":438.084,"endTime":442.124,"body":"words, want pretty similar results"},{"startTime":438.084,"endTime":442.124,"body":"when they ask for your help with"},{"startTime":442.124,"endTime":443.644,"body":"different projects in the AI field."},{"startTime":445.434,"endTime":445.654,"body":"Yes."},{"startTime":445.874,"endTime":449.034,"body":"And I think a lot of the people"},{"startTime":445.874,"endTime":449.034,"body":"that I work with are just trying to"},{"startTime":449.034,"endTime":450.564,"body":"sort out, where do I get started?"},{"startTime":450.744,"endTime":452.904,"body":"And I am like, you probably already are."},{"startTime":453.044,"endTime":457.344,"body":"So in many meetings now I'll use"},{"startTime":453.044,"endTime":457.344,"body":"an AI note taker that will do the"},{"startTime":457.624,"endTime":460.664,"body":"summarization of the text or take the"},{"startTime":457.624,"endTime":460.664,"body":"notes or capture the action items."},{"startTime":461.504,"endTime":465.604,"body":"And in most organizations, if you can"},{"startTime":461.504,"endTime":465.604,"body":"get it through compliance and security"},{"startTime":466.134,"endTime":470.804,"body":"which you can over, time, even in"},{"startTime":466.134,"endTime":470.804,"body":"the most regulated industries, you"},{"startTime":470.804,"endTime":474.924,"body":"can use an ai, what's called an AI"},{"startTime":470.804,"endTime":474.924,"body":"notetaker, but really it's just large"},{"startTime":475.204,"endTime":477.364,"body":"language model text summarization."},{"startTime":478.344,"endTime":481.724,"body":"And then from there you can"},{"startTime":478.344,"endTime":481.724,"body":"say do you have a call center?"},{"startTime":482.274,"endTime":485.444,"body":"Your call center representatives"},{"startTime":482.274,"endTime":485.444,"body":"are probably going off of scripts"},{"startTime":485.464,"endTime":487.324,"body":"and then, case notes and whatnot."},{"startTime":487.424,"endTime":490.494,"body":"And a large language model,"},{"startTime":487.424,"endTime":490.494,"body":"text summarization can really"},{"startTime":490.494,"endTime":492.054,"body":"help in that area as well."},{"startTime":492.154,"endTime":495.654,"body":"And you being, organ companies"},{"startTime":492.154,"endTime":495.654,"body":"like Salesforce are really doing"},{"startTime":496.064,"endTime":499.694,"body":"great work in that area with"},{"startTime":496.064,"endTime":499.694,"body":"their model called I Einstein."},{"startTime":500.264,"endTime":501.804,"body":"So I, I think when you stop."},{"startTime":502.329,"endTime":508.179,"body":"Drawing the term AI around and you start"},{"startTime":502.329,"endTime":508.179,"body":"talking about specific use cases that"},{"startTime":508.179,"endTime":512.029,"body":"are really valuable to people that's"},{"startTime":508.179,"endTime":512.029,"body":"where I really start to make headway."},{"startTime":512.534,"endTime":516.324,"body":"And then where it gets really kinda"},{"startTime":512.534,"endTime":516.324,"body":"squishy sometimes is can you I get"},{"startTime":516.324,"endTime":519.764,"body":"a lot of calls of, can you make"},{"startTime":516.324,"endTime":519.764,"body":"my engineering team go faster?"},{"startTime":520.314,"endTime":523.634,"body":"I usually answer with Yes, but"},{"startTime":520.314,"endTime":523.634,"body":"it might not be the way you think"},{"startTime":525.934,"endTime":529.064,"body":". So I, I don't really believe"},{"startTime":525.934,"endTime":529.064,"body":"that you're gonna replace all"},{"startTime":529.064,"endTime":531.414,"body":"your engineers with a. Ai."},{"startTime":531.994,"endTime":537.494,"body":"But there are ways to use AI to make sure"},{"startTime":531.994,"endTime":537.494,"body":"that maybe more test coverage is in place."},{"startTime":537.834,"endTime":542.734,"body":"So I think it's better to talk about the"},{"startTime":537.834,"endTime":542.734,"body":"use cases than just say, I can get in."},{"startTime":545.604,"endTime":551.744,"body":"So a lot of AI and automation consultants"},{"startTime":545.604,"endTime":551.744,"body":"and builders on the consulting side"},{"startTime":552.084,"endTime":555.234,"body":"always have these conversations"},{"startTime":552.084,"endTime":555.234,"body":"that say what do I charge for bot?"},{"startTime":555.234,"endTime":556.154,"body":"What is a bot worth?"},{"startTime":556.184,"endTime":557.274,"body":"What is a chat bot worth?"},{"startTime":557.274,"endTime":558.234,"body":"What is this type of bot worth?"},{"startTime":559.474,"endTime":563.534,"body":"And I try to explain that I"},{"startTime":559.474,"endTime":563.534,"body":"don't come from that perspective."},{"startTime":563.564,"endTime":566.774,"body":"Like when you, that's really hard to"},{"startTime":563.564,"endTime":566.774,"body":"say what is a piece of paper worth?"},{"startTime":566.794,"endTime":567.654,"body":"How long is a line?"},{"startTime":567.654,"endTime":570.334,"body":"These are all opinion"},{"startTime":567.654,"endTime":570.334,"body":"based and subjective."},{"startTime":570.354,"endTime":571.814,"body":"And I say, I don't do that."},{"startTime":571.814,"endTime":575.124,"body":"When I approach a project client,"},{"startTime":571.814,"endTime":575.124,"body":"I say, what's your problem?"},{"startTime":576.264,"endTime":579.064,"body":"What's, and then you solve"},{"startTime":576.264,"endTime":579.064,"body":"the problem that has a value."},{"startTime":579.644,"endTime":581.854,"body":"And it's really hard to say"},{"startTime":579.644,"endTime":581.854,"body":"what's a medicine worth?"},{"startTime":581.854,"endTime":583.834,"body":"The medicine is worth"},{"startTime":581.854,"endTime":583.834,"body":"the disease of cures."},{"startTime":584.719,"endTime":587.259,"body":"So when you look at it from that"},{"startTime":584.719,"endTime":587.259,"body":"side, it creates a lot more value"},{"startTime":587.479,"endTime":589.539,"body":"and it's a lot easier to understand."},{"startTime":589.539,"endTime":593.019,"body":"When I work, whenever I approach"},{"startTime":589.539,"endTime":593.019,"body":"a new client or anyone at one of"},{"startTime":593.019,"endTime":596.299,"body":"my companies, I say, they always"},{"startTime":593.019,"endTime":596.299,"body":"say a couple of the same things."},{"startTime":596.299,"endTime":598.259,"body":"Number one, please don't"},{"startTime":596.299,"endTime":598.259,"body":"automate me out of a job."},{"startTime":598.719,"endTime":601.899,"body":"And number two, I don't know"},{"startTime":598.719,"endTime":601.899,"body":"if this is possible, but,"},{"startTime":603.119,"endTime":604.699,"body":"and I always try to explain."},{"startTime":605.964,"endTime":608.034,"body":"Don't worry about if it's"},{"startTime":605.964,"endTime":608.034,"body":"possible, that's my job."},{"startTime":608.054,"endTime":611.434,"body":"If it's not possible, I'll tell"},{"startTime":608.054,"endTime":611.434,"body":"you, but just dream big and"},{"startTime":611.434,"endTime":612.794,"body":"then we'll see if AI can do it."},{"startTime":612.894,"endTime":615.754,"body":"And sometimes they dream towards"},{"startTime":612.894,"endTime":615.754,"body":"things that don't exist yet,"},{"startTime":615.754,"endTime":617.434,"body":"but 90% of the time it's doable."},{"startTime":618.094,"endTime":619.594,"body":"And I find something very interesting."},{"startTime":619.654,"endTime":622.594,"body":"The harder someone thinks something"},{"startTime":619.654,"endTime":622.594,"body":"is, the easier it's to do."},{"startTime":623.014,"endTime":626.234,"body":"And the things that they think are"},{"startTime":623.014,"endTime":626.234,"body":"really easy are always really hard."},{"startTime":627.054,"endTime":628.034,"body":"Do you ever encounter that?"},{"startTime":629.279,"endTime":633.089,"body":"Yeah, one of my, for people who"},{"startTime":629.279,"endTime":633.089,"body":"have worked with me on projects or"},{"startTime":633.089,"endTime":636.889,"body":"at clients, they know that I always"},{"startTime":633.089,"endTime":636.889,"body":"say the technology is the easy part"},{"startTime":636.889,"endTime":639.059,"body":"because I do come, from an era."},{"startTime":639.379,"endTime":642.749,"body":"I started as a software engineer"},{"startTime":639.379,"endTime":642.749,"body":"in the eighties at IBM and at"},{"startTime":642.749,"endTime":644.389,"body":"that time, writing code was hard."},{"startTime":644.389,"endTime":647.389,"body":"It was batch files, it took"},{"startTime":644.389,"endTime":647.389,"body":"hours and all the good stuff."},{"startTime":648.044,"endTime":652.904,"body":"So now to me, technology is at the wave"},{"startTime":648.044,"endTime":652.904,"body":"of a hand or the press of a button."},{"startTime":652.964,"endTime":657.144,"body":"You could spin up a Kubernetes cluster or"},{"startTime":652.964,"endTime":657.144,"body":"take advantage of a large language model."},{"startTime":657.284,"endTime":662.544,"body":"So technology is really abundant"},{"startTime":657.284,"endTime":662.544,"body":"and easy, and the challenges are"},{"startTime":662.544,"endTime":666.634,"body":"around the way people relate to it"},{"startTime":662.544,"endTime":666.634,"body":"and the change management involved."},{"startTime":667.779,"endTime":672.909,"body":"When I started in the early days"},{"startTime":667.779,"endTime":672.909,"body":"of cad, the I had to go and do"},{"startTime":672.909,"endTime":676.869,"body":"the little dog and pony show of"},{"startTime":672.909,"endTime":676.869,"body":"CAD systems to people who were on."},{"startTime":678.479,"endTime":683.779,"body":"And it was, don't automate me out of"},{"startTime":678.479,"endTime":683.779,"body":"a job has always been the backstory of"},{"startTime":683.829,"endTime":689.829,"body":"technology . So I think that it just"},{"startTime":683.829,"endTime":689.829,"body":"changes jobs and it helps us become more"},{"startTime":689.829,"endTime":692.029,"body":"productive if it's used in the right way."},{"startTime":692.649,"endTime":694.649,"body":"I do think that you need to."},{"startTime":696.964,"endTime":700.774,"body":"Look at the cost of technology in terms"},{"startTime":696.964,"endTime":700.774,"body":"of how you're gonna measure the value."},{"startTime":701.184,"endTime":705.184,"body":"It's the, what's it worth question"},{"startTime":701.184,"endTime":705.184,"body":"is what's it worth to introduce"},{"startTime":705.584,"endTime":708.864,"body":"a large language model and text"},{"startTime":705.584,"endTime":708.864,"body":"summarization into a call center?"},{"startTime":709.474,"endTime":713.694,"body":"Let's measure how much how many"},{"startTime":709.474,"endTime":713.694,"body":"more cases we can close in a day, or"},{"startTime":713.714,"endTime":715.454,"body":"how long it takes to close a case."},{"startTime":716.314,"endTime":719.644,"body":"So metrics are always"},{"startTime":716.314,"endTime":719.644,"body":"important in technology."},{"startTime":719.904,"endTime":721.994,"body":"And I think even more"},{"startTime":719.904,"endTime":721.994,"body":"important when we start."},{"startTime":722.729,"endTime":723.579,"body":"Talking about"},{"startTime":726.079,"endTime":728.519,"body":"emerging two mainstream"},{"startTime":726.079,"endTime":728.519,"body":"technologies like ai."},{"startTime":730.099,"endTime":733.239,"body":"So you brought up something that I think"},{"startTime":730.099,"endTime":733.239,"body":"is really important, and it's one of my"},{"startTime":733.299,"endTime":738.159,"body":"pet peeves, that sometimes people or AI"},{"startTime":733.299,"endTime":738.159,"body":"consultants or technology consultants"},{"startTime":738.179,"endTime":743.039,"body":"say something like, when you've met this"},{"startTime":738.179,"endTime":743.039,"body":"technology, you'll make your team more"},{"startTime":743.199,"endTime":744.559,"body":"efficient, so you'll save this much money."},{"startTime":746.054,"endTime":749.154,"body":"And that's only if you fire one"},{"startTime":746.054,"endTime":749.154,"body":"of them because you're still"},{"startTime":749.154,"endTime":750.394,"body":"paying their salaries, right?"},{"startTime":750.494,"endTime":754.114,"body":"You still have to, you have 10 employees,"},{"startTime":750.494,"endTime":754.114,"body":"even if they're faster, your cost"},{"startTime":754.174,"endTime":756.114,"body":"hasn't changed unless you fire someone."},{"startTime":756.734,"endTime":759.664,"body":"And there's this fear"},{"startTime":756.734,"endTime":759.664,"body":"of consultants, right?"},{"startTime":759.664,"endTime":761.904,"body":"That's oh, consultant comes"},{"startTime":759.664,"endTime":761.904,"body":"in and fires half the staff."},{"startTime":761.904,"endTime":763.024,"body":"Does everyone work twice as hard?"},{"startTime":763.304,"endTime":764.064,"body":"And then says, thanks."},{"startTime":766.724,"endTime":770.564,"body":"I see sometimes people get distracted"},{"startTime":766.724,"endTime":770.564,"body":"by the wrong metric, and that's"},{"startTime":770.564,"endTime":772.964,"body":"what I wanna talk about is that"},{"startTime":770.564,"endTime":772.964,"body":"they measure the wrong thing."},{"startTime":772.994,"endTime":774.884,"body":"I'll make your team 10% more efficient."},{"startTime":775.214,"endTime":775.564,"body":"Great."},{"startTime":776.274,"endTime":777.044,"body":"What does that mean?"},{"startTime":777.904,"endTime":780.884,"body":"So I once had a social media"},{"startTime":777.904,"endTime":780.884,"body":"employee work where he said,"},{"startTime":781.184,"endTime":782.524,"body":"we have a reach of 4 million."},{"startTime":782.744,"endTime":783.964,"body":"And I said, what's Reach?"},{"startTime":784.104,"endTime":786.044,"body":"And he said That's how many people could."},{"startTime":786.894,"endTime":791.024,"body":"I've seen our social media posts and"},{"startTime":786.894,"endTime":791.024,"body":"I go, how many people did see it?"},{"startTime":791.024,"endTime":796.864,"body":"Because  I had, like in high school,"},{"startTime":791.024,"endTime":796.864,"body":"I had a lot of reach , but nobody"},{"startTime":797.224,"endTime":798.184,"body":"actually went on any dates with me."},{"startTime":798.184,"endTime":799.704,"body":"So I know reach is imaginary."},{"startTime":800.184,"endTime":801.424,"body":"I want a real metric."},{"startTime":801.524,"endTime":804.664,"body":"So that's really like a"},{"startTime":801.524,"endTime":804.664,"body":"critical component for me."},{"startTime":805.364,"endTime":808.184,"body":"And what are the important"},{"startTime":805.364,"endTime":808.184,"body":"metrics to actually."},{"startTime":809.104,"endTime":813.734,"body":"Track that aren't imaginary, what are"},{"startTime":809.104,"endTime":813.734,"body":"the ones that actually matter from that?"},{"startTime":813.734,"endTime":816.894,"body":"Like when you approach a business, you"},{"startTime":813.734,"endTime":816.894,"body":"know the ones that matter the most to"},{"startTime":816.894,"endTime":819.294,"body":"them that you need to bring up, and the"},{"startTime":816.894,"endTime":819.294,"body":"ones they don't actually care about."},{"startTime":819.994,"endTime":821.964,"body":"Exactly that is the question."},{"startTime":821.964,"endTime":826.934,"body":"Because if you start talking to, the"},{"startTime":821.964,"endTime":826.934,"body":"IT executives, they're often used to be"},{"startTime":826.934,"endTime":829.054,"body":"treated being treated as a cost center."},{"startTime":829.434,"endTime":832.694,"body":"So all they care about is doing"},{"startTime":829.434,"endTime":832.694,"body":"what they do and doing more of it,"},{"startTime":832.714,"endTime":834.094,"body":"but at a lower cost, and that's."},{"startTime":835.379,"endTime":838.579,"body":"I think a downward spiral and a"},{"startTime":835.379,"endTime":838.579,"body":"losing battle at the end of the day."},{"startTime":838.639,"endTime":842.179,"body":"So you have to start at the top"},{"startTime":838.639,"endTime":842.179,"body":"of the house and say, how does"},{"startTime":842.209,"endTime":844.899,"body":"this organization generate value?"},{"startTime":845.519,"endTime":846.569,"body":"Is it revenue?"},{"startTime":847.069,"endTime":849.649,"body":"Is it, and I do work"},{"startTime":847.069,"endTime":849.649,"body":"with a lot of nonprofits."},{"startTime":849.649,"endTime":855.559,"body":"So is it the number of communities"},{"startTime":849.649,"endTime":855.559,"body":"serviced in the number of, in"},{"startTime":856.059,"endTime":858.229,"body":"recent engagement as how many."},{"startTime":859.539,"endTime":862.964,"body":"People in the community have"},{"startTime":859.539,"endTime":862.964,"body":"adopted lower cost solar power."},{"startTime":863.384,"endTime":869.004,"body":"So there are metrics that the company"},{"startTime":863.384,"endTime":869.004,"body":"uses to establish its value, and"},{"startTime":869.004,"endTime":874.324,"body":"you need to tie the metrics of a"},{"startTime":869.004,"endTime":874.324,"body":"technology organization to those"},{"startTime":874.664,"endTime":876.724,"body":"organizational value metrics."},{"startTime":877.674,"endTime":883.554,"body":"Cost is, certainly very important"},{"startTime":877.674,"endTime":883.554,"body":"but I don't think it is the thing"},{"startTime":883.554,"endTime":885.074,"body":"that we should be focused on."},{"startTime":885.214,"endTime":889.634,"body":"And then the call center example is"},{"startTime":885.214,"endTime":889.634,"body":"solving more cases or closing more"},{"startTime":889.634,"endTime":891.994,"body":"cases with higher customer satisfaction."},{"startTime":892.544,"endTime":895.884,"body":"The cost of that comes after you"},{"startTime":892.544,"endTime":895.884,"body":"deliver the service that you're"},{"startTime":896.024,"endTime":898.564,"body":"trying to do that delivers."},{"startTime":902.404,"endTime":905.614,"body":"Yeah, I found that for some of"},{"startTime":902.404,"endTime":905.614,"body":"the clients I work with, speed"},{"startTime":905.634,"endTime":906.894,"body":"is the most important factor."},{"startTime":907.034,"endTime":910.814,"body":"So there's, if we switch this technology,"},{"startTime":907.034,"endTime":910.814,"body":"how long will it take people to learn?"},{"startTime":910.834,"endTime":913.534,"body":"And how much faster can"},{"startTime":910.834,"endTime":913.534,"body":"we hit our milestones?"},{"startTime":913.954,"endTime":916.254,"body":"So if we have 10 goals we're trying"},{"startTime":913.954,"endTime":916.254,"body":"to hit over the next 10 months,"},{"startTime":916.274,"endTime":917.214,"body":"can we hit them in eight months?"},{"startTime":917.214,"endTime":918.054,"body":"Can we hit them in six months?"},{"startTime":918.754,"endTime":920.694,"body":"And it's really important to know."},{"startTime":922.789,"endTime":926.519,"body":"What language or what metrics"},{"startTime":922.789,"endTime":926.519,"body":"matter, and that's a really powerful"},{"startTime":926.759,"endTime":929.269,"body":"question, which is what's the most"},{"startTime":926.759,"endTime":929.269,"body":"important metric to your business?"},{"startTime":929.269,"endTime":933.229,"body":"Because sometimes people ask for"},{"startTime":929.269,"endTime":933.229,"body":"something and if they get it,"},{"startTime":933.229,"endTime":935.429,"body":"they're still not happy 'cause"},{"startTime":933.229,"endTime":935.429,"body":"they asked for the wrong metric."},{"startTime":936.069,"endTime":941.149,"body":"I find that a huge part of my job is"},{"startTime":936.069,"endTime":941.149,"body":"figuring out what they actually meant."},{"startTime":942.044,"endTime":944.424,"body":"And sometimes it's like when you"},{"startTime":942.044,"endTime":944.424,"body":"go to the doctor and you say,"},{"startTime":944.424,"endTime":945.504,"body":"this is the medicine I want."},{"startTime":945.964,"endTime":949.204,"body":"And they go, did you see a commercial"},{"startTime":945.964,"endTime":949.204,"body":"? And it's the wrong medicine."},{"startTime":949.464,"endTime":951.804,"body":"You don't have, and now they have"},{"startTime":949.464,"endTime":951.804,"body":"to convince you first that you're"},{"startTime":951.804,"endTime":953.164,"body":"wrong and then of the right thing."},{"startTime":954.024,"endTime":957.094,"body":"And I find that it takes"},{"startTime":954.024,"endTime":957.094,"body":"a bit of investigation."},{"startTime":957.754,"endTime":962.404,"body":"So a lot of my job I find is"},{"startTime":957.754,"endTime":962.404,"body":"saying, where's the end point"},{"startTime":962.404,"endTime":963.604,"body":"where things end right now?"},{"startTime":963.624,"endTime":964.844,"body":"And where do you want them to get to?"},{"startTime":965.264,"endTime":966.924,"body":"And that's the gap I have to bridge."},{"startTime":969.754,"endTime":972.894,"body":"Figure out what are the steps"},{"startTime":969.754,"endTime":972.894,"body":"in that bridge before any"},{"startTime":972.894,"endTime":974.134,"body":"technology comes into place."},{"startTime":974.994,"endTime":979.294,"body":"And I try to explain that if you already"},{"startTime":974.994,"endTime":979.294,"body":"have a process, automating it is so"},{"startTime":979.294,"endTime":981.094,"body":"much easier if you don't have a process."},{"startTime":981.224,"endTime":984.534,"body":"First we have to build one and then"},{"startTime":981.224,"endTime":984.534,"body":"automate it because we first have"},{"startTime":984.534,"endTime":985.654,"body":"to design something that works."},{"startTime":985.714,"endTime":987.894,"body":"And so there's these different"},{"startTime":985.714,"endTime":987.894,"body":"components to it and."},{"startTime":990.329,"endTime":993.349,"body":"You have these two ends of the"},{"startTime":990.329,"endTime":993.349,"body":"spectrum, which is where AI's really"},{"startTime":993.349,"endTime":996.669,"body":"far away, I have no idea to do, and"},{"startTime":993.349,"endTime":996.669,"body":"other people go, it's a magic button."},{"startTime":997.259,"endTime":999.869,"body":"Push the magic AI button"},{"startTime":997.259,"endTime":999.869,"body":"and solve my problems."},{"startTime":999.949,"endTime":1000.629,"body":"I was like, I wish."},{"startTime":1000.869,"endTime":1001.669,"body":"I wish I had that button."},{"startTime":1001.669,"endTime":1002.389,"body":"That sounds amazing."},{"startTime":1003.239,"endTime":1007.709,"body":"Business and even back to like assembly"},{"startTime":1003.239,"endTime":1007.709,"body":"line kind of work that you can have"},{"startTime":1007.709,"endTime":1014.229,"body":"premature optimizations, that if your"},{"startTime":1007.709,"endTime":1014.229,"body":"value as an organization happens when the"},{"startTime":1014.229,"endTime":1018.429,"body":"car rolls off the assembly line, if there"},{"startTime":1014.229,"endTime":1018.429,"body":"are eight different stations along the"},{"startTime":1018.429,"endTime":1022.439,"body":"way from, getting the chassis together"},{"startTime":1018.429,"endTime":1022.439,"body":"to putting the wheels on and whatever."},{"startTime":1023.494,"endTime":1027.834,"body":"If you optimize just one part of"},{"startTime":1023.494,"endTime":1027.834,"body":"that assembly line, you can make it"},{"startTime":1027.834,"endTime":1031.914,"body":"go as fast as possible, but it's not"},{"startTime":1027.834,"endTime":1031.914,"body":"gonna add any value at the end of the"},{"startTime":1031.914,"endTime":1035.394,"body":"day because you have an entire line."},{"startTime":1035.934,"endTime":1038.874,"body":"That's the value stream, that,"},{"startTime":1035.934,"endTime":1038.874,"body":"that contributes the value."},{"startTime":1038.974,"endTime":1040.354,"body":"So I do think there's a lot of."},{"startTime":1041.389,"endTime":1044.914,"body":"Premature optimization that"},{"startTime":1041.389,"endTime":1044.914,"body":"people are chasing after, without"},{"startTime":1044.914,"endTime":1047.914,"body":"knowing how it fits into the big"},{"startTime":1044.914,"endTime":1047.914,"body":"picture of how they're actually"},{"startTime":1047.914,"endTime":1049.714,"body":"delivering value as an organization."},{"startTime":1050.174,"endTime":1054.804,"body":"And ai, with the kind of sparkly"},{"startTime":1050.174,"endTime":1054.804,"body":"thing approach is gonna be a lot of"},{"startTime":1055.544,"endTime":1057.594,"body":"premature optimizations, I think."},{"startTime":1059.719,"endTime":1063.539,"body":"It reminds me of there's this niche"},{"startTime":1059.719,"endTime":1063.539,"body":"called efficiency where people try to"},{"startTime":1063.539,"endTime":1067.139,"body":"get more and more efficient and you"},{"startTime":1063.539,"endTime":1067.139,"body":"spend so much time become more efficient"},{"startTime":1067.139,"endTime":1068.339,"body":"that you never get anything done."},{"startTime":1069.169,"endTime":1072.699,"body":"It's like you spend so much time"},{"startTime":1069.169,"endTime":1072.699,"body":"perfectly organizing your closet"},{"startTime":1073.489,"endTime":1078.539,"body":"that you never use anything, and I"},{"startTime":1073.489,"endTime":1078.539,"body":"feel that sometimes we forget that."},{"startTime":1079.609,"endTime":1083.819,"body":"There's a lot to a transition,"},{"startTime":1079.609,"endTime":1083.819,"body":"which is that not only do you have"},{"startTime":1083.819,"endTime":1087.259,"body":"to design a new process, you then"},{"startTime":1083.819,"endTime":1087.259,"body":"have to get the team to actually"},{"startTime":1087.259,"endTime":1088.779,"body":"implement it and then keep using it."},{"startTime":1088.779,"endTime":1091.299,"body":"And there's that time period"},{"startTime":1088.779,"endTime":1091.299,"body":"of the learning and the dip."},{"startTime":1091.879,"endTime":1095.659,"body":"And I find that a lot of the things I"},{"startTime":1091.879,"endTime":1095.659,"body":"build for clients, they never use it."},{"startTime":1096.329,"endTime":1100.029,"body":"It increases efficiency, but they"},{"startTime":1096.329,"endTime":1100.029,"body":"don't have a plan for creating"},{"startTime":1100.349,"endTime":1101.269,"body":"adoption amongst their team."},{"startTime":1101.269,"endTime":1102.829,"body":"They don't transition to the tool."},{"startTime":1102.829,"endTime":1107.069,"body":"They don't make the switch, and it's"},{"startTime":1102.829,"endTime":1107.069,"body":"really hard to create that cultural"},{"startTime":1107.069,"endTime":1109.149,"body":"shift, especially because there's this."},{"startTime":1110.079,"endTime":1114.044,"body":"Phrase, which is, but we've always"},{"startTime":1110.079,"endTime":1114.044,"body":"done it this way and it's once"},{"startTime":1114.044,"endTime":1115.884,"body":"something's been 5, 10, 20 years."},{"startTime":1115.984,"endTime":1121.484,"body":"And I've seen we even see this where there"},{"startTime":1115.984,"endTime":1121.484,"body":"are like systems that, computer systems"},{"startTime":1121.484,"endTime":1125.324,"body":"that are 40, 50 years old that are still"},{"startTime":1121.484,"endTime":1125.324,"body":"being used like air traffic control,"},{"startTime":1125.324,"endTime":1127.744,"body":"still uses like tube vacuum tubes."},{"startTime":1127.764,"endTime":1131.664,"body":"And a lot of the federal government"},{"startTime":1127.764,"endTime":1131.664,"body":"uses stuff programmed in cobalt, which"},{"startTime":1131.664,"endTime":1136.194,"body":"is a language I think from the late"},{"startTime":1131.664,"endTime":1136.194,"body":"seventies or early eighties like so we're."},{"startTime":1136.744,"endTime":1139.584,"body":"We're so far back that there's only"},{"startTime":1136.744,"endTime":1139.584,"body":"five people left to even know how to"},{"startTime":1139.584,"endTime":1143.464,"body":"use that language because it's been no"},{"startTime":1139.584,"endTime":1143.464,"body":"private company's used it in so long."},{"startTime":1143.684,"endTime":1148.904,"body":"So this, I think, is where"},{"startTime":1143.684,"endTime":1148.904,"body":"technology hits the human, which is."},{"startTime":1149.644,"endTime":1152.854,"body":"It's great to have a tool, but if nobody"},{"startTime":1149.644,"endTime":1152.854,"body":"uses it, it doesn't make a difference."},{"startTime":1153.074,"endTime":1158.144,"body":"We have, in my house, we have a stove,"},{"startTime":1153.074,"endTime":1158.144,"body":"a range, and then we have an oven, and"},{"startTime":1158.144,"endTime":1164.104,"body":"nobody uses the oven because they're"},{"startTime":1158.144,"endTime":1164.104,"body":"afraid of it, . So it doesn't matter if"},{"startTime":1164.104,"endTime":1168.824,"body":"you have the tool, if no one knows how to"},{"startTime":1164.104,"endTime":1168.824,"body":"use it, because they've never had an oven"},{"startTime":1168.844,"endTime":1170.944,"body":"before in my family, and now we have one."},{"startTime":1170.944,"endTime":1174.224,"body":"They go, I don't understand it, so"},{"startTime":1170.944,"endTime":1174.224,"body":"I'm not gonna learn how to use it."},{"startTime":1174.304,"endTime":1175.064,"body":"I know how to use this."},{"startTime":1176.319,"endTime":1176.609,"body":"Yeah."},{"startTime":1176.919,"endTime":1177.209,"body":"Yeah."},{"startTime":1177.239,"endTime":1180.369,"body":"Then that's, yeah, it goes back"},{"startTime":1177.239,"endTime":1180.369,"body":"to technology is the easy part."},{"startTime":1180.469,"endTime":1183.769,"body":"And even more so now we have"},{"startTime":1180.469,"endTime":1183.769,"body":"such an abundance of compute"},{"startTime":1183.829,"endTime":1186.369,"body":"and storage and just network."},{"startTime":1186.779,"endTime":1191.539,"body":"We have got starlink and now it's"},{"startTime":1186.779,"endTime":1191.539,"body":"network is pervasive, so now everybody's"},{"startTime":1191.909,"endTime":1195.499,"body":"struggling with what, we must be"},{"startTime":1191.909,"endTime":1195.499,"body":"able to do something with all this."},{"startTime":1195.609,"endTime":1197.249,"body":"And it goes back to what is."},{"startTime":1197.799,"endTime":1201.109,"body":"A lot of times I'll start with trying"},{"startTime":1197.799,"endTime":1201.109,"body":"to understand what the relationship is"},{"startTime":1201.109,"endTime":1205.269,"body":"between the organization and technology,"},{"startTime":1201.109,"endTime":1205.269,"body":"and that starts at the executive team."},{"startTime":1205.489,"endTime":1209.789,"body":"So if you've got really in any"},{"startTime":1205.489,"endTime":1209.789,"body":"organization, if you've got anyone on"},{"startTime":1209.789,"endTime":1214.669,"body":"the executive team who says, I'm not"},{"startTime":1209.789,"endTime":1214.669,"body":"technical, that's a smell to me because,"},{"startTime":1215.159,"endTime":1219.499,"body":"really in this world, unless you're"},{"startTime":1215.159,"endTime":1219.499,"body":"really living off the grid, which is"},{"startTime":1219.499,"endTime":1223.979,"body":"hard to do these days is non-technical"},{"startTime":1219.499,"endTime":1223.979,"body":"because we all have phones, we all"},{"startTime":1224.259,"endTime":1226.669,"body":"communicate, through sessions like this."},{"startTime":1227.239,"endTime":1231.369,"body":"So if an executive team relies"},{"startTime":1227.239,"endTime":1231.369,"body":"on technology in any way, which"},{"startTime":1231.909,"endTime":1235.899,"body":"nearly everyone does to deliver"},{"startTime":1231.909,"endTime":1235.899,"body":"value to their constituents."},{"startTime":1236.894,"endTime":1240.664,"body":"Executive team needs to have a"},{"startTime":1236.894,"endTime":1240.664,"body":"good relationship with technology."},{"startTime":1240.854,"endTime":1245.134,"body":"Like they can't be like your family in"},{"startTime":1240.854,"endTime":1245.134,"body":"the, it's like I don't know what it is and"},{"startTime":1245.134,"endTime":1248.724,"body":"I stay away from it and its a unhealthy."},{"startTime":1249.154,"endTime":1252.814,"body":"Relationship with technology, and if"},{"startTime":1249.154,"endTime":1252.814,"body":"you don't have a good relationship"},{"startTime":1252.844,"endTime":1257.614,"body":"with technology, you're not going"},{"startTime":1252.844,"endTime":1257.614,"body":"to optimize your value because you"},{"startTime":1257.614,"endTime":1259.214,"body":"depend on technology to get it."},{"startTime":1260.034,"endTime":1263.724,"body":"So it's really interesting, from my"},{"startTime":1260.034,"endTime":1263.724,"body":"career perspective that I never met"},{"startTime":1263.764,"endTime":1266.724,"body":"a technology I didn't like, that"},{"startTime":1263.764,"endTime":1266.724,"body":"I didn't feel comfortable with."},{"startTime":1267.589,"endTime":1272.879,"body":"So I spend a lot of time trying to"},{"startTime":1267.589,"endTime":1272.879,"body":"demystify or to improve the relationship"},{"startTime":1272.949,"endTime":1276.199,"body":"that people have with technology"},{"startTime":1272.949,"endTime":1276.199,"body":"so that they can get more from it,"},{"startTime":1276.449,"endTime":1280.489,"body":"which is a very people oriented thing"},{"startTime":1276.449,"endTime":1280.489,"body":"versus, how I studied in school."},{"startTime":1280.669,"endTime":1284.049,"body":"I'm in a very technical background,"},{"startTime":1280.669,"endTime":1284.049,"body":"so it's just been interesting to"},{"startTime":1284.049,"endTime":1285.409,"body":"see it flipped on me that way."},{"startTime":1288.164,"endTime":1288.454,"body":"Yeah."},{"startTime":1288.714,"endTime":1292.134,"body":"One of the challenges is that at"},{"startTime":1288.714,"endTime":1292.134,"body":"first it's all about the hard skills."},{"startTime":1292.234,"endTime":1295.134,"body":"How well can you program, how"},{"startTime":1292.234,"endTime":1295.134,"body":"well, how much can you get done a"},{"startTime":1295.134,"endTime":1296.134,"body":"certain amount of day, how many?"},{"startTime":1296.554,"endTime":1299.494,"body":"But then as you go up the ranks,"},{"startTime":1296.554,"endTime":1299.494,"body":"it becomes about the soft skills."},{"startTime":1299.954,"endTime":1301.054,"body":"Do people wanna work with you?"},{"startTime":1301.114,"endTime":1301.934,"body":"Can you lead a team?"},{"startTime":1302.794,"endTime":1304.014,"body":"And it's very different."},{"startTime":1304.244,"endTime":1308.334,"body":"Most of the problems I deal with"},{"startTime":1304.244,"endTime":1308.334,"body":"now, I'm not allowed to fix, like"},{"startTime":1308.374,"endTime":1312.094,"body":"I have to assign it because I have"},{"startTime":1308.374,"endTime":1312.094,"body":"so many, it's just so different."},{"startTime":1312.284,"endTime":1313.534,"body":"Leading versus doing."},{"startTime":1313.634,"endTime":1313.854,"body":"And."},{"startTime":1314.969,"endTime":1318.749,"body":"And once you move out of the coding"},{"startTime":1314.969,"endTime":1318.749,"body":"phase, like you just can see it from"},{"startTime":1318.749,"endTime":1322.829,"body":"a distance, but the principles stay"},{"startTime":1318.749,"endTime":1322.829,"body":"the same, but you lose the ability to"},{"startTime":1322.829,"endTime":1324.949,"body":"implement, but you need the big picture."},{"startTime":1325.529,"endTime":1328.749,"body":"And that's really the shift, which"},{"startTime":1325.529,"endTime":1328.749,"body":"is knowing where everything's"},{"startTime":1328.749,"endTime":1332.619,"body":"going, be able to get people excited"},{"startTime":1328.749,"endTime":1332.619,"body":"about adopting a new technology,"},{"startTime":1332.639,"endTime":1335.899,"body":"and show that it's not replacing"},{"startTime":1332.639,"endTime":1335.899,"body":"them, that this is gonna help them."},{"startTime":1335.999,"endTime":1339.099,"body":"And I think this is the big"},{"startTime":1335.999,"endTime":1339.099,"body":"challenge we face right now, is"},{"startTime":1339.099,"endTime":1342.399,"body":"that we have, people adopting too"},{"startTime":1339.099,"endTime":1342.399,"body":"fast and people adopting too slow."},{"startTime":1342.964,"endTime":1346.334,"body":"Some people are going all in not thinking"},{"startTime":1342.964,"endTime":1346.334,"body":"about what they're doing with their data"},{"startTime":1346.354,"endTime":1349.334,"body":"and what they're doing with security and"},{"startTime":1346.354,"endTime":1349.334,"body":"that the other end spectrum of people"},{"startTime":1349.334,"endTime":1353.894,"body":"that are so hesitant because they're"},{"startTime":1349.334,"endTime":1353.894,"body":"worried about losing their job to ai,"},{"startTime":1354.084,"endTime":1355.494,"body":"that they don't wanna give it a foothold."},{"startTime":1356.699,"endTime":1356.989,"body":"Yeah."},{"startTime":1357.339,"endTime":1357.629,"body":"Yeah."},{"startTime":1358.169,"endTime":1363.109,"body":"And people, and I mean it, it"},{"startTime":1358.169,"endTime":1363.109,"body":"goes to the rise of agile delivery"},{"startTime":1363.819,"endTime":1365.669,"body":"over 25, maybe 30 years ago."},{"startTime":1365.769,"endTime":1370.759,"body":"Now that, people forget that you"},{"startTime":1365.769,"endTime":1370.759,"body":"can start by taking small steps and"},{"startTime":1370.759,"endTime":1374.969,"body":"increment and learn, which is really"},{"startTime":1370.759,"endTime":1374.969,"body":"all that agile is about, is take a"},{"startTime":1374.969,"endTime":1378.589,"body":"small step to find the minimum business"},{"startTime":1374.969,"endTime":1378.589,"body":"increments or minimum business value"},{"startTime":1378.589,"endTime":1380.569,"body":"that you can do with something."},{"startTime":1381.269,"endTime":1381.489,"body":"Try."},{"startTime":1381.989,"endTime":1385.269,"body":"Lessons learned, mistakes"},{"startTime":1381.989,"endTime":1385.269,"body":"made, but do something small."},{"startTime":1385.569,"endTime":1388.509,"body":"And then the other piece that"},{"startTime":1385.569,"endTime":1388.509,"body":"I usually help people with is."},{"startTime":1389.009,"endTime":1393.809,"body":"Forgotten how to make good decisions"},{"startTime":1389.009,"endTime":1393.809,"body":"and they struggle or, put it off for so"},{"startTime":1393.809,"endTime":1397.049,"body":"long 'cause they can't make a decision,"},{"startTime":1393.809,"endTime":1397.049,"body":"which is really in itself a decision."},{"startTime":1397.549,"endTime":1401.209,"body":"But even just making a decision in such"},{"startTime":1397.549,"endTime":1401.209,"body":"a way that you can move something forward"},{"startTime":1401.349,"endTime":1404.089,"body":"in a small step, leaving options open."},{"startTime":1404.709,"endTime":1407.969,"body":"The most important part of"},{"startTime":1404.709,"endTime":1407.969,"body":"making a decision is making"},{"startTime":1408.069,"endTime":1409.249,"body":"one that you understand."},{"startTime":1409.744,"endTime":1412.154,"body":"Whether or not you can change"},{"startTime":1409.744,"endTime":1412.154,"body":"your mind later, because"},{"startTime":1412.154,"endTime":1413.474,"body":"something's always gonna change."},{"startTime":1414.049,"endTime":1417.579,"body":"So those are all, you brought"},{"startTime":1414.049,"endTime":1417.579,"body":"up soft skills, but I think of"},{"startTime":1417.579,"endTime":1423.739,"body":"them as like strategy levers that"},{"startTime":1417.579,"endTime":1423.739,"body":"people are not applying well in."},{"startTime":1424.239,"endTime":1430.899,"body":"The haze of ai, because there's a lot of"},{"startTime":1424.239,"endTime":1430.899,"body":"unknowns and languages is well because"},{"startTime":1430.899,"endTime":1432.339,"body":"people know what they mean anymore."},{"startTime":1434.654,"endTime":1439.124,"body":"Yeah, I think that you're exactly right"},{"startTime":1434.654,"endTime":1439.124,"body":"that we're in this transitional phase"},{"startTime":1439.184,"endTime":1443.924,"body":"and as what we're gonna find is in five"},{"startTime":1439.184,"endTime":1443.924,"body":"years, AI becomes the assumption, right?"},{"startTime":1443.924,"endTime":1447.604,"body":"We went through the nineties where"},{"startTime":1443.924,"endTime":1447.604,"body":"you would see on job applications,"},{"startTime":1447.604,"endTime":1453.394,"body":"like email skills a plus, and now you"},{"startTime":1447.604,"endTime":1453.394,"body":"would never see that on a job listing."},{"startTime":1453.474,"endTime":1454.374,"body":"Do you know how to use email?"},{"startTime":1454.394,"endTime":1455.574,"body":"Do you know how to use Microsoft Word?"},{"startTime":1455.754,"endTime":1455.974,"body":"It."},{"startTime":1457.734,"endTime":1461.224,"body":"It's a plus to, it's a requirement,"},{"startTime":1457.734,"endTime":1461.224,"body":"three to five years experience"},{"startTime":1461.504,"endTime":1462.784,"body":"expected, and now it's so expected."},{"startTime":1462.814,"endTime":1463.464,"body":"It's not listed."},{"startTime":1463.964,"endTime":1466.124,"body":"If you showed up from a job and said,"},{"startTime":1463.964,"endTime":1466.124,"body":"oh, I don't know how to use a computer."},{"startTime":1466.124,"endTime":1467.204,"body":"They would be so shocked."},{"startTime":1467.784,"endTime":1470.364,"body":"And I feel like it's gonna be that"},{"startTime":1467.784,"endTime":1470.364,"body":"way with AI within a few years."},{"startTime":1470.424,"endTime":1473.604,"body":"So we really are in that adoption"},{"startTime":1470.424,"endTime":1473.604,"body":"phase and I think that a lot of what"},{"startTime":1473.604,"endTime":1474.644,"body":"you're saying makes a lot of sense."},{"startTime":1474.884,"endTime":1478.029,"body":"I think this has been really valuable"},{"startTime":1474.884,"endTime":1478.029,"body":"for our audience who are . Leading"},{"startTime":1478.029,"endTime":1480.664,"body":"their teams and figuring out how"},{"startTime":1478.029,"endTime":1480.664,"body":"to transition in this AI period."},{"startTime":1481.044,"endTime":1484.104,"body":"If people wanna find out more about"},{"startTime":1481.044,"endTime":1484.104,"body":"what you do, connect with you online and"},{"startTime":1484.104,"endTime":1486.624,"body":"see some of the projects you're working"},{"startTime":1484.104,"endTime":1486.624,"body":"with, where can they find out about you?"},{"startTime":1488.564,"endTime":1489.064,"body":"Oh, sure."},{"startTime":1489.064,"endTime":1492.254,"body":"And I'd love to hear from people"},{"startTime":1489.064,"endTime":1492.254,"body":"and thank you for the opportunity"},{"startTime":1492.434,"endTime":1493.934,"body":"to say this has been great."},{"startTime":1494.024,"endTime":1495.904,"body":"People can connect with me on LinkedIn."},{"startTime":1496.164,"endTime":1497.534,"body":"It's linkedin.com."},{"startTime":1497.804,"endTime":1498.994,"body":"Wack in wack, Paul."},{"startTime":1499.094,"endTime":1500.714,"body":"So it's, I'm easy to find online."},{"startTime":1501.354,"endTime":1505.914,"body":"I also independently consult"},{"startTime":1501.354,"endTime":1505.914,"body":"through my own LLC, which is called"},{"startTime":1505.914,"endTime":1509.344,"body":"Grayshore . So Greyshore dot com, GREY."},{"startTime":1509.894,"endTime":1514.194,"body":"And I, always happy to communicate"},{"startTime":1509.894,"endTime":1514.194,"body":"with people and help where I can."},{"startTime":1515.914,"endTime":1516.574,"body":"That's amazing."},{"startTime":1516.584,"endTime":1519.974,"body":"Thank you so much for being here"},{"startTime":1516.584,"endTime":1519.974,"body":"today for another wonderful episode of"},{"startTime":1519.974,"endTime":1521.654,"body":"the Artificial Intelligence podcast."},{"startTime":1523.794,"endTime":1524.214,"body":"Thanks."},{"startTime":1527.102,"endTime":1529.252,"body":"Thank you for listening to"},{"startTime":1527.102,"endTime":1529.252,"body":"this week's episode of the"},{"startTime":1529.492,"endTime":1530.572,"body":"Artificial Intelligence Podcast."},{"startTime":1530.802,"endTime":1533.812,"body":"Make sure to subscribe so you"},{"startTime":1530.802,"endTime":1533.812,"body":"never miss another episode."},{"startTime":1533.862,"endTime":1536.892,"body":"We'll be back next Monday with"},{"startTime":1533.862,"endTime":1536.892,"body":"more tips and strategies on how to"},{"startTime":1537.092,"endTime":1539.732,"body":"leverage AI to grow your business"},{"startTime":1537.092,"endTime":1539.732,"body":"and achieve better results."},{"startTime":1539.912,"endTime":1543.332,"body":"In the meantime, if you're curious"},{"startTime":1539.912,"endTime":1543.332,"body":"about how AI can boost your business'"},{"startTime":1543.332,"endTime":1548.052,"body":"revenue, head over to artificial"},{"startTime":1543.332,"endTime":1548.052,"body":"intelligence pod.com/calculator."},{"startTime":1548.192,"endTime":1551.372,"body":"Use our AI revenue calculator"},{"startTime":1548.192,"endTime":1551.372,"body":"to discover the potential impact"},{"startTime":1551.512,"endTime":1553.412,"body":"AI can have on your bottom line."},{"startTime":1553.482,"endTime":1556.092,"body":"It's quick, easy, and"},{"startTime":1553.482,"endTime":1556.092,"body":"might just change the way."},{"startTime":1556.222,"endTime":1557.092,"body":"Think about your bid."},{"startTime":1557.332,"endTime":1559.892,"body":"Business while you're there,"},{"startTime":1557.332,"endTime":1559.892,"body":"catch up on past episodes."},{"startTime":1559.892,"endTime":1562.052,"body":"Leave a review and check out our socials."}]}