{"version":"1.0.0","segments":[{"startTime":3.3,"endTime":6.33,"body":"Change management in the AI"},{"startTime":3.3,"endTime":6.33,"body":"era with today's amazing,"},{"startTime":6.33,"endTime":8.94,"body":"very special guest, Rich Cruz."},{"startTime":9.339,"endTime":12.969,"body":"Welcome to the Artificial Intelligence"},{"startTime":9.339,"endTime":12.969,"body":"Podcast, where we make AI simple,"},{"startTime":13.03,"endTime":16.239,"body":"practical, and accessible for"},{"startTime":13.03,"endTime":16.239,"body":"small business owners and leaders."},{"startTime":16.299,"endTime":19.299,"body":"Forget the complicated T talk"},{"startTime":16.299,"endTime":19.299,"body":"or expensive consultants."},{"startTime":19.39,"endTime":22.39,"body":"This is where you'll learn how to"},{"startTime":19.39,"endTime":22.39,"body":"implement AI strategies that are"},{"startTime":22.419,"endTime":25.779,"body":"easy to understand and can make"},{"startTime":22.419,"endTime":25.779,"body":"a big impact for your business."},{"startTime":25.84,"endTime":28.869,"body":"The Artificial Intelligence Podcast"},{"startTime":25.84,"endTime":28.869,"body":"is brought to you by fraction aio."},{"startTime":28.945,"endTime":32.485,"body":"The trusted partner for AI Digital"},{"startTime":28.945,"endTime":32.485,"body":"Transformation at fraction A IO, we"},{"startTime":32.485,"endTime":36.115,"body":"help small and medium sized businesses"},{"startTime":32.485,"endTime":36.115,"body":"boost revenue by eliminating time"},{"startTime":36.115,"endTime":39.295,"body":"wasting non-revenue generating"},{"startTime":36.115,"endTime":39.295,"body":"tasks that frustrate your team."},{"startTime":39.355,"endTime":42.535,"body":"With our custom AI bots, tools"},{"startTime":39.355,"endTime":42.535,"body":"and automations, we make it"},{"startTime":42.565,"endTime":45.894,"body":"easy to shift your team's focus"},{"startTime":42.565,"endTime":45.894,"body":"to the tasks that matter most."},{"startTime":45.894,"endTime":49.435,"body":"Driving growth and results,"},{"startTime":45.894,"endTime":49.435,"body":"we guide you through a smooth."},{"startTime":49.74,"endTime":53.73,"body":"Seamless transition to ai ensuring you"},{"startTime":49.74,"endTime":53.73,"body":"avoid costly mistakes and invest in"},{"startTime":53.73,"endTime":55.8,"body":"the tools that truly deliver value."},{"startTime":55.8,"endTime":56.97,"body":"Don't get left behind."},{"startTime":56.97,"endTime":60.39,"body":"Let fraction aio o help you stay"},{"startTime":56.97,"endTime":60.39,"body":"ahead in today's AI driven world."},{"startTime":60.6,"endTime":61.23,"body":"Learn more."},{"startTime":61.41,"endTime":62.07,"body":"Get started."},{"startTime":62.07,"endTime":64.68,"body":"Fraction aio.com."},{"startTime":66.744,"endTime":68.604,"body":"Now Rich, I'm excited to have"},{"startTime":66.744,"endTime":68.604,"body":"you here because you're an"},{"startTime":68.604,"endTime":73.074,"body":"expert in change management and"},{"startTime":68.604,"endTime":73.074,"body":"this is a time of great change."},{"startTime":73.104,"endTime":75.504,"body":"And there are people at all"},{"startTime":73.104,"endTime":75.504,"body":"ends of the spectrum who are"},{"startTime":75.504,"endTime":76.944,"body":"like, AI's not a big deal."},{"startTime":76.944,"endTime":77.634,"body":"It's not gonna matter."},{"startTime":77.634,"endTime":78.654,"body":"People are like, it's changing everything."},{"startTime":78.654,"endTime":82.314,"body":"The sky is falling and every job is gonna"},{"startTime":78.654,"endTime":82.314,"body":"disappear and the robots are taking over."},{"startTime":82.314,"endTime":84.594,"body":"And I think that."},{"startTime":85.269,"endTime":87.669,"body":"It's causing problems in."},{"startTime":88.194,"endTime":91.794,"body":"For me, a core level of adaptability,"},{"startTime":88.194,"endTime":91.794,"body":"which is that if you see it as I"},{"startTime":91.794,"endTime":96.294,"body":"can adapt to anything except ai,"},{"startTime":91.794,"endTime":96.294,"body":"it becomes this friction point."},{"startTime":96.294,"endTime":98.694,"body":"And I think it's created a lot of"},{"startTime":96.294,"endTime":98.694,"body":"stress in people in management."},{"startTime":98.744,"endTime":101.204,"body":"Who think they're gonna be replaced"},{"startTime":98.744,"endTime":101.204,"body":"by AI decision makers and lower"},{"startTime":101.204,"endTime":103.574,"body":"level employees who think, oh,"},{"startTime":101.204,"endTime":103.574,"body":"the entry level's gonna be an ai."},{"startTime":103.574,"endTime":106.634,"body":"And for someone who's an expert"},{"startTime":103.574,"endTime":106.634,"body":"in this field specifically, I"},{"startTime":106.634,"endTime":111.494,"body":"kind of wanna get your initial"},{"startTime":106.634,"endTime":111.494,"body":"perspective on how traditional change"},{"startTime":111.494,"endTime":115.574,"body":"management principles still apply"},{"startTime":111.494,"endTime":115.574,"body":"even in the brand new world of ai."},{"startTime":116.339,"endTime":117.389,"body":"Yeah, for sure."},{"startTime":117.439,"endTime":118.849,"body":"Thanks a lot, for having me on."},{"startTime":118.849,"endTime":120.389,"body":"And I love talking about this."},{"startTime":120.389,"endTime":123.539,"body":"'cause we've, we, this is"},{"startTime":120.389,"endTime":123.539,"body":"not the first time we've had"},{"startTime":123.689,"endTime":125.609,"body":"technological change, Jonathan."},{"startTime":125.709,"endTime":130.729,"body":"It's been we've had technology"},{"startTime":125.709,"endTime":130.729,"body":"changes since the automobile."},{"startTime":130.729,"endTime":134.099,"body":"We've had technology changes"},{"startTime":130.729,"endTime":134.099,"body":"since the personal computer."},{"startTime":134.099,"endTime":136.479,"body":"I remember going through."},{"startTime":137.224,"endTime":144.699,"body":"I worked for a publishing company and we"},{"startTime":137.224,"endTime":144.699,"body":"went from waxing paper to do our layouts."},{"startTime":146.124,"endTime":149.304,"body":"To digital and people going,"},{"startTime":146.124,"endTime":149.304,"body":"I'm gonna lose my job."},{"startTime":149.334,"endTime":153.414,"body":"'cause I only know how to cut these"},{"startTime":149.334,"endTime":153.414,"body":"pieces of paper and glue them down"},{"startTime":153.414,"endTime":155.394,"body":"where they need to be with this wax."},{"startTime":155.394,"endTime":157.969,"body":"I see it to be akin to that because I."},{"startTime":158.869,"endTime":162.219,"body":"You can, as people we can learn, we adapt."},{"startTime":162.219,"endTime":166.339,"body":"We've got these things on our"},{"startTime":162.219,"endTime":166.339,"body":"shoulders called brains, that,"},{"startTime":166.639,"endTime":168.619,"body":"that help us to learn, to adapt."},{"startTime":168.719,"endTime":172.529,"body":"But at the same time, one of the"},{"startTime":168.719,"endTime":172.529,"body":"things I find really interesting"},{"startTime":172.529,"endTime":178.389,"body":"why I love this field of change"},{"startTime":172.529,"endTime":178.389,"body":"management is that we're afraid, right?"},{"startTime":178.419,"endTime":180.549,"body":"We have, we get into the, our."},{"startTime":181.089,"endTime":185.904,"body":"Amygdala the, that reptilian part"},{"startTime":181.089,"endTime":185.904,"body":"of our brain just wants to put us"},{"startTime":185.904,"endTime":188.124,"body":"into fight, flight, freeze, or fawn."},{"startTime":188.584,"endTime":190.504,"body":"One of those types of responses."},{"startTime":190.594,"endTime":193.264,"body":"When we hear that there's gonna"},{"startTime":190.594,"endTime":193.264,"body":"be a change that's gonna disrupt"},{"startTime":193.264,"endTime":198.424,"body":"the way that we're gonna be, and"},{"startTime":193.264,"endTime":198.424,"body":"AI just sends that into overdrive,"},{"startTime":198.724,"endTime":199.834,"body":"when we have conversations."},{"startTime":199.884,"endTime":201.054,"body":"Yeah, I think that."},{"startTime":202.029,"endTime":205.869,"body":"We have to see it exactly in"},{"startTime":202.029,"endTime":205.869,"body":"that context, which is that"},{"startTime":205.869,"endTime":208.119,"body":"like we have had major shifts."},{"startTime":208.119,"endTime":211.449,"body":"Computers didn't exist a hundred years"},{"startTime":208.119,"endTime":211.449,"body":"ago, or even really 50 years ago."},{"startTime":211.449,"endTime":212.859,"body":"Cell phones and news, right?"},{"startTime":212.859,"endTime":214.869,"body":"My kids can't believe that I had a pager."},{"startTime":214.869,"endTime":216.189,"body":"They don't understand what it is."},{"startTime":216.189,"endTime":218.919,"body":"I'm like, oh, someone would message me"},{"startTime":216.189,"endTime":218.919,"body":"and then I'd call them back on a payphone."},{"startTime":218.919,"endTime":219.789,"body":"They're like what's a payphone?"},{"startTime":219.789,"endTime":222.379,"body":"I'm like I would pick the phone"},{"startTime":219.789,"endTime":222.379,"body":"in a gas station, and you call the"},{"startTime":222.379,"endTime":223.459,"body":"house and you call the house phone."},{"startTime":223.459,"endTime":224.509,"body":"They're like, what's a house phone?"},{"startTime":224.779,"endTime":228.199,"body":"So all those technologies that"},{"startTime":224.779,"endTime":228.199,"body":"were revolutionary, there was a"},{"startTime":228.199,"endTime":229.669,"body":"time before telephones, I think."},{"startTime":230.119,"endTime":233.659,"body":"That's the first important"},{"startTime":230.119,"endTime":233.659,"body":"thing is to realize that there"},{"startTime":233.659,"endTime":235.999,"body":"will just be different jobs."},{"startTime":235.999,"endTime":237.409,"body":"Some jobs will disappear, right?"},{"startTime":237.889,"endTime":238.069,"body":"Sure."},{"startTime":238.069,"endTime":239.929,"body":"And they're replaced by other jobs."},{"startTime":239.929,"endTime":242.569,"body":"There's not someone who comes and"},{"startTime":239.929,"endTime":242.569,"body":"pumps the gas in your car anymore."},{"startTime":242.599,"endTime":243.559,"body":"That job disappeared."},{"startTime":243.974,"endTime":244.724,"body":"Most places."},{"startTime":245.174,"endTime":245.444,"body":"Sure."},{"startTime":245.534,"endTime":247.244,"body":"But those people still have jobs."},{"startTime":247.244,"endTime":249.194,"body":"And I think that's the"},{"startTime":247.244,"endTime":249.194,"body":"important thing to start with."},{"startTime":249.194,"endTime":254.534,"body":"And then to just, once you see it in"},{"startTime":249.194,"endTime":254.534,"body":"that context, to think, okay, AI is a"},{"startTime":254.534,"endTime":258.194,"body":"pretty dramatic technological change,"},{"startTime":254.534,"endTime":258.194,"body":"but so is the fax machine, so is the"},{"startTime":258.194,"endTime":261.284,"body":"cell phone and people still have jobs."},{"startTime":261.284,"endTime":263.774,"body":"The economy has gone up"},{"startTime":261.284,"endTime":263.774,"body":"since then, not down."},{"startTime":263.984,"endTime":269.624,"body":"And so then I guess my next question"},{"startTime":263.984,"endTime":269.624,"body":"is to think how should someone."},{"startTime":270.614,"endTime":276.344,"body":"On an individual level, think"},{"startTime":270.614,"endTime":276.344,"body":"what skills do I need to add to"},{"startTime":277.064,"endTime":279.104,"body":"ensure that I survive this phase?"},{"startTime":279.104,"endTime":282.014,"body":"Like when two companies merge and"},{"startTime":279.104,"endTime":282.014,"body":"there's two people with the same"},{"startTime":282.014,"endTime":283.454,"body":"job, one is gonna stay and one isn't."},{"startTime":283.454,"endTime":283.544,"body":"Sure."},{"startTime":283.754,"endTime":285.404,"body":"How did you make yourself."},{"startTime":286.064,"endTime":287.204,"body":"Put in a stronger position."},{"startTime":287.204,"endTime":290.054,"body":"One of my perspectives has always"},{"startTime":287.204,"endTime":290.054,"body":"been if you're the person with a"},{"startTime":290.054,"endTime":292.994,"body":"unique skill, like in the nineties,"},{"startTime":290.054,"endTime":292.994,"body":"if you were the only person that knew"},{"startTime":292.994,"endTime":296.684,"body":"how to fix the fax machine as your"},{"startTime":292.994,"endTime":296.684,"body":"secondary skill, you were bulletproof."},{"startTime":297.074,"endTime":299.234,"body":"Then if you're the only person that"},{"startTime":297.074,"endTime":299.234,"body":"could fix the website in the early two"},{"startTime":299.234,"endTime":301.604,"body":"thousands, or if you're the only one that"},{"startTime":299.234,"endTime":301.604,"body":"knew had to manage the social media, I"},{"startTime":301.604,"endTime":304.754,"body":"feel like if you're the one person, the"},{"startTime":301.604,"endTime":304.754,"body":"first person in the office, the answers"},{"startTime":304.754,"endTime":308.409,"body":"your bosses, every AI question you"},{"startTime":304.754,"endTime":308.409,"body":"can establish a beachhead in that way."},{"startTime":308.719,"endTime":311.569,"body":"What are some of your other perspectives"},{"startTime":308.719,"endTime":311.569,"body":"on how, and then we'll talk about the"},{"startTime":311.569,"endTime":314.689,"body":"organizational, but on the individual"},{"startTime":311.569,"endTime":314.689,"body":"level, what should someone do to"},{"startTime":314.689,"endTime":319.639,"body":"say, okay, I have enough knowledge to"},{"startTime":314.689,"endTime":319.639,"body":"establish my backup or to improve my"},{"startTime":319.639,"endTime":321.049,"body":"resume if things don't work out here?"},{"startTime":321.049,"endTime":322.359,"body":"What are those first steps?"},{"startTime":322.754,"endTime":327.824,"body":"Yeah I think a lot of this comes"},{"startTime":322.754,"endTime":327.824,"body":"down to understanding what are the"},{"startTime":327.824,"endTime":329.754,"body":"tasks, what let's start with this."},{"startTime":329.754,"endTime":331.314,"body":"What's the work that needs to be done?"},{"startTime":331.314,"endTime":336.924,"body":"So let's break down and do a work analysis"},{"startTime":331.314,"endTime":336.924,"body":"to get from a strategic level, right?"},{"startTime":337.194,"endTime":341.304,"body":"What is it that we have to break"},{"startTime":337.194,"endTime":341.304,"body":"down in order to get the job done?"},{"startTime":342.529,"endTime":347.779,"body":"And then we have to break that work"},{"startTime":342.529,"endTime":347.779,"body":"package down into, from a job analysis"},{"startTime":347.779,"endTime":352.669,"body":"standpoint, what are those tasks and"},{"startTime":347.779,"endTime":352.669,"body":"the competencies that are required to"},{"startTime":352.699,"endTime":355.049,"body":"do the tasks that make up that work?"},{"startTime":355.694,"endTime":360.164,"body":"From there it's comes down to"},{"startTime":355.694,"endTime":360.164,"body":"assessing personal, personally"},{"startTime":360.164,"endTime":361.334,"body":"on an individual level."},{"startTime":361.334,"endTime":362.204,"body":"Hey, what do I need?"},{"startTime":362.444,"endTime":363.794,"body":"What do I need to learn?"},{"startTime":363.864,"endTime":364.974,"body":"That what's that gap?"},{"startTime":365.394,"endTime":366.894,"body":"And sometimes I don't know what that is."},{"startTime":367.284,"endTime":371.984,"body":"So that's where having, a either"},{"startTime":367.284,"endTime":371.984,"body":"a valid or reliable assessment"},{"startTime":372.134,"endTime":377.464,"body":"that can, find out, what is your"},{"startTime":372.134,"endTime":377.464,"body":"competency in artificial intelligence?"},{"startTime":377.464,"endTime":381.814,"body":"What's your competency"},{"startTime":377.464,"endTime":381.814,"body":"and tolerance for change?"},{"startTime":381.874,"endTime":385.554,"body":"So there, there are certain ways we"},{"startTime":381.874,"endTime":385.554,"body":"can go in and have these psychometric"},{"startTime":385.554,"endTime":391.974,"body":"tests as well as competency tests"},{"startTime":385.554,"endTime":391.974,"body":"and then seek out with curiosity,"},{"startTime":391.974,"endTime":394.074,"body":"how can I bridge those gaps, right?"},{"startTime":394.074,"endTime":395.214,"body":"It's those, it's."},{"startTime":396.924,"endTime":398.274,"body":"And it's almost invariable, right?"},{"startTime":398.274,"endTime":403.704,"body":"When we shut down and say, I don't"},{"startTime":398.274,"endTime":403.704,"body":"want to learn this, I don't want to"},{"startTime":403.704,"endTime":408.774,"body":"grow, I want to just do what I've"},{"startTime":403.704,"endTime":408.774,"body":"been doing for the last 15, 20 years."},{"startTime":408.774,"endTime":409.584,"body":"And that's it."},{"startTime":409.644,"endTime":413.994,"body":"Because it's, my wrapped up in my"},{"startTime":409.644,"endTime":413.994,"body":"comfortable shell it's that time where we"},{"startTime":413.994,"endTime":419.834,"body":"are stagnant and we don't grow and that's"},{"startTime":413.994,"endTime":419.834,"body":"when we lose our competitive edge, right?"},{"startTime":419.834,"endTime":420.944,"body":"There's so much."},{"startTime":422.039,"endTime":425.309,"body":"So much opportunity to learn"},{"startTime":422.039,"endTime":425.309,"body":"artificial intelligence."},{"startTime":425.369,"endTime":427.839,"body":"Google has, their skill shop."},{"startTime":427.839,"endTime":432.159,"body":"They have a certification course"},{"startTime":427.839,"endTime":432.159,"body":"just in the basics of how to use it."},{"startTime":432.369,"endTime":435.669,"body":"Microsoft has the same thing"},{"startTime":432.369,"endTime":435.669,"body":"through LinkedIn learning."},{"startTime":435.719,"endTime":440.079,"body":"There's so many different types"},{"startTime":435.719,"endTime":440.079,"body":"of ways to learn free and paid"},{"startTime":440.259,"endTime":443.724,"body":"that it's you just have to be"},{"startTime":440.259,"endTime":443.724,"body":"curious and open to the learning."},{"startTime":447.129,"endTime":452.049,"body":"Yeah, I think that one of the problems"},{"startTime":447.129,"endTime":452.049,"body":"with AI is the mistaken belief that"},{"startTime":452.049,"endTime":456.609,"body":"it's really hard to gain a basic"},{"startTime":452.049,"endTime":456.609,"body":"proficiency, and I think part of this"},{"startTime":456.609,"endTime":459.669,"body":"is because of just the AI companies"},{"startTime":456.609,"endTime":459.669,"body":"have such bad user experience."},{"startTime":459.669,"endTime":461.859,"body":"The first time you load up chat"},{"startTime":459.669,"endTime":461.859,"body":"GPT, it's just a blank page."},{"startTime":462.419,"endTime":463.319,"body":"How am I supposed to know what to do?"},{"startTime":463.319,"endTime":466.289,"body":"Like it's, I can't think of a"},{"startTime":463.319,"endTime":466.289,"body":"worse user experience combined"},{"startTime":466.289,"endTime":467.339,"body":"with a more powerful tool."},{"startTime":467.339,"endTime":469.589,"body":"And I remember when I first started"},{"startTime":467.339,"endTime":469.589,"body":"using it three or four years"},{"startTime":469.589,"endTime":471.459,"body":"ago, I would say what can you do?"},{"startTime":471.459,"endTime":474.489,"body":"And the list of options was"},{"startTime":471.459,"endTime":474.489,"body":"like, I can write a song for"},{"startTime":474.489,"endTime":476.229,"body":"you or help you with a recipe."},{"startTime":476.229,"endTime":477.699,"body":"I'm like, Google does those things."},{"startTime":477.879,"endTime":478.569,"body":"Those are not useful."},{"startTime":478.569,"endTime":479.769,"body":"What it, this is a terrible list."},{"startTime":480.309,"endTime":481.449,"body":"And I think that."},{"startTime":482.414,"endTime":484.334,"body":"There's this fear that it"},{"startTime":482.414,"endTime":484.334,"body":"takes a really long time."},{"startTime":484.334,"endTime":487.454,"body":"I think most people, if you sit down"},{"startTime":484.334,"endTime":487.454,"body":"for one day and say, I'm gonna spend"},{"startTime":487.454,"endTime":489.614,"body":"eight hours, just figure this out."},{"startTime":489.614,"endTime":491.984,"body":"You can become a very"},{"startTime":489.614,"endTime":491.984,"body":"proficient user in one day."},{"startTime":492.524,"endTime":492.974,"body":"Absolute."},{"startTime":492.974,"endTime":493.969,"body":"That's, I don't disagree."},{"startTime":493.969,"endTime":496.544,"body":"That's not the same for Photoshop, like"},{"startTime":493.969,"endTime":496.544,"body":"other tools, like if you wanna get good"},{"startTime":496.544,"endTime":501.194,"body":"at Photoshop years, and I think that's"},{"startTime":496.544,"endTime":501.194,"body":"the first kind of belief I try to shatter,"},{"startTime":501.194,"endTime":503.174,"body":"which is it's not as hard and scary."},{"startTime":503.174,"endTime":506.594,"body":"And then and I deal with this"},{"startTime":503.174,"endTime":506.594,"body":"all where people like Jonathan,"},{"startTime":506.594,"endTime":507.374,"body":"you're a programming engineer."},{"startTime":507.374,"endTime":507.734,"body":"You're coding."},{"startTime":507.734,"endTime":508.544,"body":"I'm like, I'm not."},{"startTime":509.054,"endTime":511.814,"body":"I'm really, I do everything"},{"startTime":509.054,"endTime":511.814,"body":"in a notebook by hand."},{"startTime":511.814,"endTime":514.904,"body":"I'm really good at drawing"},{"startTime":511.814,"endTime":514.904,"body":"pictures of when this happens."},{"startTime":514.904,"endTime":516.134,"body":"Then I want this to happen."},{"startTime":516.134,"endTime":519.884,"body":"And then if this or if that, it's"},{"startTime":516.134,"endTime":519.884,"body":"just a flow chart, but right."},{"startTime":520.859,"endTime":523.529,"body":"If you can figure out, that's"},{"startTime":520.859,"endTime":523.529,"body":"all most automations are."},{"startTime":523.529,"endTime":525.029,"body":"If you can do those two things, go."},{"startTime":525.029,"endTime":528.279,"body":"I'll spend one day with ChatGPT, and"},{"startTime":525.029,"endTime":528.279,"body":"I can look at each process and go when"},{"startTime":528.279,"endTime":531.729,"body":"I'm designing a layout for a magazine"},{"startTime":528.279,"endTime":531.729,"body":"or for a book, the first thing we do is"},{"startTime":531.729,"endTime":533.889,"body":"we choose which pictures we want to use."},{"startTime":533.949,"endTime":535.059,"body":"Then we decide which."},{"startTime":535.959,"endTime":536.679,"body":"Which layout?"},{"startTime":536.679,"endTime":539.439,"body":"And then we choose which pieces to put"},{"startTime":536.679,"endTime":539.439,"body":"in there and do the colors go with each"},{"startTime":539.439,"endTime":541.719,"body":"other, and then what's the font gonna be?"},{"startTime":541.719,"endTime":544.269,"body":"And if you break it down into one"},{"startTime":541.719,"endTime":544.269,"body":"by one step, it's not as scary."},{"startTime":544.269,"endTime":547.079,"body":"It's like that hide need elephant"},{"startTime":544.269,"endTime":547.079,"body":"one at one bite at a time."},{"startTime":547.409,"endTime":547.829,"body":"That's right."},{"startTime":547.829,"endTime":548.039,"body":"And I think that's."},{"startTime":548.874,"endTime":552.924,"body":"Really powerful lesson for people who"},{"startTime":548.874,"endTime":552.924,"body":"are on an individual level thinking"},{"startTime":553.524,"endTime":555.414,"body":"AI is so hard, it's gonna pass me by."},{"startTime":555.444,"endTime":559.344,"body":"And I find that the best users"},{"startTime":555.444,"endTime":559.344,"body":"are the ones who think it's"},{"startTime":559.344,"endTime":560.244,"body":"gonna be the hardest for them."},{"startTime":560.274,"endTime":563.544,"body":"The people that approach"},{"startTime":560.274,"endTime":563.544,"body":"it non-technically, because"},{"startTime":563.544,"endTime":564.684,"body":"they don't care how it works."},{"startTime":564.804,"endTime":566.124,"body":"They get the best experience."},{"startTime":566.174,"endTime":567.644,"body":"Nobody knows how a microwave works."},{"startTime":567.854,"endTime":570.164,"body":"You put in a frozen burrito, you"},{"startTime":567.854,"endTime":570.164,"body":"push a button, hot one comes out."},{"startTime":570.254,"endTime":572.054,"body":"No one knows what happens"},{"startTime":570.254,"endTime":572.054,"body":"in between those two beeps."},{"startTime":572.054,"endTime":572.264,"body":"That's right."},{"startTime":572.894,"endTime":573.164,"body":"Sure."},{"startTime":573.169,"endTime":573.469,"body":"And that's."},{"startTime":574.189,"endTime":576.769,"body":"If you can approach AI that"},{"startTime":574.189,"endTime":576.769,"body":"way and not care and just go if"},{"startTime":576.769,"endTime":578.089,"body":"when I do this, it does that."},{"startTime":578.849,"endTime":580.169,"body":"It becomes a lot simpler."},{"startTime":580.319,"endTime":582.749,"body":"Now at the organizational level."},{"startTime":582.749,"endTime":588.899,"body":"There's a lot of pressure for businesses"},{"startTime":582.749,"endTime":588.899,"body":"to be AI forward right now, and I've seen"},{"startTime":588.899,"endTime":593.709,"body":"this in my lifetime a few times where"},{"startTime":588.899,"endTime":593.709,"body":"it was like you have to have a website."},{"startTime":593.979,"endTime":596.199,"body":"Or actually first it was like"},{"startTime":593.979,"endTime":596.199,"body":"you have to have a MySpace page."},{"startTime":596.559,"endTime":597.849,"body":"It's if you don't have"},{"startTime":596.559,"endTime":597.849,"body":"MySpace page, oh boy."},{"startTime":598.129,"endTime":599.179,"body":"No one knows who that is anymore."},{"startTime":599.179,"endTime":600.199,"body":"Like my kids have no idea."},{"startTime":600.199,"endTime":602.239,"body":"And then it's then you have to"},{"startTime":600.199,"endTime":602.239,"body":"have a, this, and then you have"},{"startTime":602.239,"endTime":604.129,"body":"to have a social media and then"},{"startTime":602.239,"endTime":604.129,"body":"you have to have an SMS campaign."},{"startTime":604.129,"endTime":605.659,"body":"And for a while they're like, I"},{"startTime":604.129,"endTime":605.659,"body":"remember what everyone was telling"},{"startTime":605.659,"endTime":606.859,"body":"me, you have to get on Web3."},{"startTime":606.859,"endTime":608.224,"body":"And I was like, I don't"},{"startTime":606.859,"endTime":608.224,"body":"know what that means."},{"startTime":608.424,"endTime":610.269,"body":"They're like, it's a Metaverse website."},{"startTime":610.269,"endTime":611.944,"body":"I was like, what?"},{"startTime":612.384,"endTime":614.289,"body":"I don't, yeah, I get dizzy in headsets."},{"startTime":614.559,"endTime":615.939,"body":"It's not a world I wanna live in."},{"startTime":615.989,"endTime":618.899,"body":"And so sometimes people go the"},{"startTime":615.989,"endTime":618.899,"body":"Metaverse thing didn't work, so should"},{"startTime":618.899,"endTime":620.279,"body":"I really go in another direction?"},{"startTime":620.279,"endTime":621.389,"body":"I can see people getting."},{"startTime":622.699,"endTime":625.849,"body":"Lost because of they thought"},{"startTime":622.699,"endTime":625.849,"body":"they had to do something and"},{"startTime":625.849,"endTime":626.989,"body":"then it didn't work out right."},{"startTime":626.989,"endTime":629.629,"body":"They get they the metaverse"},{"startTime":626.989,"endTime":629.629,"body":"thing, maybe AI is a fad."},{"startTime":630.289,"endTime":634.549,"body":"So at the organizational level,"},{"startTime":630.289,"endTime":634.549,"body":"there's this pressure from investors"},{"startTime":634.549,"endTime":638.009,"body":"or from board of directors often"},{"startTime":634.549,"endTime":638.009,"body":"to we need to implement ai."},{"startTime":638.069,"endTime":638.579,"body":"What do you mean?"},{"startTime":638.609,"endTime":639.149,"body":"I don't know."},{"startTime":639.149,"endTime":639.629,"body":"Just do it."},{"startTime":640.049,"endTime":643.489,"body":"It's like it used to be, you need a"},{"startTime":640.049,"endTime":643.489,"body":"website, from the perspective of training"},{"startTime":643.489,"endTime":647.199,"body":"your team, managing it, a restructuring"},{"startTime":643.489,"endTime":647.199,"body":"and kind of area of expertise of change"},{"startTime":647.199,"endTime":650.409,"body":"management, what's a methodical or."},{"startTime":651.849,"endTime":656.439,"body":"Strategic way to implement AI and"},{"startTime":651.849,"endTime":656.439,"body":"bring in a new tool that doesn't cause"},{"startTime":656.469,"endTime":658.239,"body":"friction or stress within the team."},{"startTime":658.239,"endTime":662.739,"body":"As a consultant, I always say, let me"},{"startTime":658.239,"endTime":662.739,"body":"do a project that the team wants before"},{"startTime":662.739,"endTime":664.179,"body":"I do a project that the leaders want."},{"startTime":664.449,"endTime":665.919,"body":"So they can see I'm on their side."},{"startTime":665.949,"endTime":666.514,"body":"'cause I don't, sure."},{"startTime":667.539,"endTime":669.339,"body":"When you bring in a consultant,"},{"startTime":667.539,"endTime":669.339,"body":"you often think, oh, consultant"},{"startTime":669.339,"endTime":670.149,"body":"means someone's getting fired."},{"startTime":670.614,"endTime":674.634,"body":"And I don't, I wanna allay that fear"},{"startTime":670.614,"endTime":674.634,"body":"from the groundwork because if I"},{"startTime":674.634,"endTime":678.114,"body":"was an employee and I thought the AI"},{"startTime":674.634,"endTime":678.114,"body":"project might become my replacement,"},{"startTime":678.594,"endTime":680.094,"body":"I'm sabotaging that project."},{"startTime":680.484,"endTime":680.574,"body":"Oh yeah."},{"startTime":680.574,"endTime":681.714,"body":"Like I'm gonna make sure it doesn't work."},{"startTime":682.254,"endTime":682.344,"body":"Oh yeah."},{"startTime":682.344,"endTime":682.884,"body":"Human nature."},{"startTime":683.454,"endTime":683.664,"body":"Sure."},{"startTime":683.714,"endTime":687.854,"body":"From the top down perspective, what's"},{"startTime":683.714,"endTime":687.854,"body":"the right way to implement tools in"},{"startTime":687.854,"endTime":693.314,"body":"a way that is not reactionary, not"},{"startTime":687.854,"endTime":693.314,"body":"going too fast, but also not too slow?"},{"startTime":693.314,"endTime":697.184,"body":"That's let me bring this in a way"},{"startTime":693.314,"endTime":697.184,"body":"that, I guess it's because I think"},{"startTime":697.184,"endTime":700.274,"body":"it's very hard to change behavior,"},{"startTime":697.184,"endTime":700.274,"body":"and if you try to do it very quickly,"},{"startTime":700.754,"endTime":703.179,"body":"then people just keep doing it the old"},{"startTime":700.754,"endTime":703.179,"body":"way and don't tell you that's right."},{"startTime":703.179,"endTime":706.514,"body":"So how can you do in a way that you can"},{"startTime":703.179,"endTime":706.514,"body":"actually slowly retrain your team in a"},{"startTime":706.514,"endTime":709.904,"body":"way that they actually will stick with"},{"startTime":706.514,"endTime":709.904,"body":"the new systems and actually you'll"},{"startTime":709.904,"endTime":711.434,"body":"get that maximum long-term benefit."},{"startTime":711.944,"endTime":717.254,"body":"Yeah, I honestly, so I've"},{"startTime":711.944,"endTime":717.254,"body":"spent 20 something years now"},{"startTime":717.374,"endTime":719.024,"body":"as a scout leader, right?"},{"startTime":719.504,"endTime":725.264,"body":"So it's all about skill building and"},{"startTime":719.504,"endTime":725.264,"body":"and then what you're doing is you're"},{"startTime":725.264,"endTime":729.999,"body":"taking somebody's existing set of"},{"startTime":725.264,"endTime":729.999,"body":"skills, knowledge, skills, and abilities."},{"startTime":730.389,"endTime":730.999,"body":"KSAs, right?"},{"startTime":732.779,"endTime":736.109,"body":"Building upon that"},{"startTime":732.779,"endTime":736.109,"body":"foundation that you've built."},{"startTime":736.109,"endTime":741.539,"body":"So if you can find common ground to the"},{"startTime":736.109,"endTime":741.539,"body":"tasks that they're performing today and"},{"startTime":741.539,"endTime":749.219,"body":"how this relates to how that task is done"},{"startTime":741.539,"endTime":749.219,"body":"now and the benefits that it can yield"},{"startTime":749.309,"endTime":753.909,"body":"now but also put into the con they're"},{"startTime":749.309,"endTime":753.909,"body":"not thinking about the future right now."},{"startTime":754.099,"endTime":757.339,"body":"Right now they're thinking"},{"startTime":754.099,"endTime":757.339,"body":"about my status quo just left."},{"startTime":758.384,"endTime":759.134,"body":"It's gone."},{"startTime":759.134,"endTime":760.694,"body":"And there's this grieving process."},{"startTime":760.694,"endTime":766.874,"body":"There's bridges has a change format where,"},{"startTime":760.694,"endTime":766.874,"body":"or framework where you're moving from"},{"startTime":768.434,"endTime":770.894,"body":"the, it's, there's the ending, right?"},{"startTime":770.894,"endTime":774.934,"body":"We're moving from the status quo,"},{"startTime":770.894,"endTime":774.934,"body":"and that ending is happening and"},{"startTime":774.934,"endTime":776.974,"body":"people are grieving this process."},{"startTime":776.974,"endTime":778.084,"body":"We have to acknowledge that."},{"startTime":779.284,"endTime":784.924,"body":"But put it into the context of we're"},{"startTime":779.284,"endTime":784.924,"body":"gonna be moving into this new beginning."},{"startTime":785.854,"endTime":792.034,"body":"It's not gonna be maybe the easiest"},{"startTime":785.854,"endTime":792.034,"body":"road and acknowledge that, but building"},{"startTime":792.034,"endTime":797.294,"body":"on what they know and putting it into"},{"startTime":792.034,"endTime":797.294,"body":"what they know and building upon that is"},{"startTime":797.324,"endTime":801.944,"body":"will it'll foster that adoption because"},{"startTime":797.324,"endTime":801.944,"body":"they'll be much more comfortable about."},{"startTime":802.419,"endTime":803.259,"body":"About that adoption."},{"startTime":803.259,"endTime":807.489,"body":"In fact, sometimes they'll become an"},{"startTime":803.259,"endTime":807.489,"body":"advocate when they see, oh yeah, my life"},{"startTime":807.489,"endTime":811.689,"body":"just got a little easier because that's"},{"startTime":807.489,"endTime":811.689,"body":"faster and I have a little more time here."},{"startTime":811.739,"endTime":816.869,"body":"It's always about trying to build on what"},{"startTime":811.739,"endTime":816.869,"body":"they already have, if that makes sense."},{"startTime":819.419,"endTime":819.899,"body":"Yeah."},{"startTime":820.019,"endTime":823.289,"body":"I think that this is a really"},{"startTime":820.019,"endTime":823.289,"body":"good perspective because"},{"startTime":823.829,"endTime":825.839,"body":"sometimes we buy the tool."},{"startTime":826.754,"endTime":828.224,"body":"And then look for the use case."},{"startTime":828.224,"endTime":831.054,"body":"And I've seen this with, some of the"},{"startTime":828.224,"endTime":831.054,"body":"companies that I've worked in, soldiers,"},{"startTime":831.054,"endTime":832.754,"body":"they go we've implemented this AI tool."},{"startTime":832.754,"endTime":833.594,"body":"And I go, why?"},{"startTime":834.284,"endTime":835.394,"body":"And they go, 'cause it's awesome."},{"startTime":835.394,"endTime":837.674,"body":"Or they offer us a great deal, or"},{"startTime":835.394,"endTime":837.674,"body":"the founders are really amazing."},{"startTime":837.674,"endTime":839.084,"body":"And I'm like, what"},{"startTime":837.674,"endTime":839.084,"body":"problems they gonna solve?"},{"startTime":839.654,"endTime":839.984,"body":"I don't know."},{"startTime":840.044,"endTime":840.224,"body":"Yeah."},{"startTime":840.494,"endTime":847.664,"body":"And sometimes in leadership, we don't"},{"startTime":840.494,"endTime":847.664,"body":"remember how we made decisions like"},{"startTime":847.664,"endTime":848.984,"body":"why we choose this tool or that tool."},{"startTime":848.984,"endTime":849.914,"body":"We've been using it for 20 years."},{"startTime":849.914,"endTime":851.774,"body":"It's just the way we've"},{"startTime":849.914,"endTime":851.774,"body":"always done it and Right."},{"startTime":852.164,"endTime":852.614,"body":"I think."},{"startTime":853.589,"endTime":854.549,"body":"The methodical approach."},{"startTime":854.549,"endTime":857.039,"body":"I always say I look at this same"},{"startTime":854.549,"endTime":857.039,"body":"thing when I look at a startup, but"},{"startTime":857.039,"endTime":859.499,"body":"I think if they're gonna succeed or"},{"startTime":857.039,"endTime":859.499,"body":"not, I go, what problem do you solve?"},{"startTime":859.499,"endTime":860.909,"body":"And they go, we're just"},{"startTime":859.499,"endTime":860.909,"body":"do something really cool."},{"startTime":860.909,"endTime":863.699,"body":"I'm like, if you don't solve a"},{"startTime":860.909,"endTime":863.699,"body":"problem, you're, that's not good."},{"startTime":864.149,"endTime":864.539,"body":"That's right."},{"startTime":864.539,"endTime":865.619,"body":"That's what people buy."},{"startTime":866.159,"endTime":866.249,"body":"Yes."},{"startTime":866.249,"endTime":869.039,"body":"We buy cool things when we're Rich"},{"startTime":866.249,"endTime":869.039,"body":"and when things get tight, the"},{"startTime":869.159,"endTime":870.389,"body":"those the first things we cut out."},{"startTime":870.389,"endTime":873.014,"body":"Like the Netflix subscription,"},{"startTime":870.389,"endTime":873.014,"body":"the first thing to go and I."},{"startTime":873.484,"endTime":874.894,"body":"Look at that, and I say the same thing."},{"startTime":874.894,"endTime":878.574,"body":"It's it doesn't matter to"},{"startTime":874.894,"endTime":878.574,"body":"me which AI tool you use."},{"startTime":878.624,"endTime":880.724,"body":"As long as first you"},{"startTime":878.624,"endTime":880.724,"body":"go, this is the problem."},{"startTime":881.024,"endTime":885.014,"body":"This tool solves in a way, and my"},{"startTime":881.024,"endTime":885.014,"body":"employees use different tools than I do."},{"startTime":885.389,"endTime":885.919,"body":"Okay, sure."},{"startTime":885.919,"endTime":886.039,"body":"And."},{"startTime":888.219,"endTime":888.699,"body":"It worked."},{"startTime":888.699,"endTime":891.099,"body":"But that's the important thing is"},{"startTime":888.699,"endTime":891.099,"body":"I think in a different way, and"},{"startTime":891.099,"endTime":892.659,"body":"I have a slightly different job."},{"startTime":892.659,"endTime":895.299,"body":"So if I say what's the right tool"},{"startTime":892.659,"endTime":895.299,"body":"for what you're doing, right?"},{"startTime":895.299,"endTime":897.519,"body":"If you code in a different way,"},{"startTime":895.299,"endTime":897.519,"body":"then I want the tool that works"},{"startTime":897.519,"endTime":900.189,"body":"for you rather than the tool"},{"startTime":897.519,"endTime":900.189,"body":"that I think will work for you."},{"startTime":900.909,"endTime":903.399,"body":"And this is a lesson I learned"},{"startTime":900.909,"endTime":903.399,"body":"in high school when I bought my"},{"startTime":903.399,"endTime":904.899,"body":"sister a dress for Christmas."},{"startTime":905.679,"endTime":906.429,"body":"Huge mistake."},{"startTime":907.149,"endTime":908.439,"body":"Like worst mistake I ever made."},{"startTime":908.619,"endTime":909.759,"body":"Thank God I kept that receipt."},{"startTime":909.909,"endTime":910.689,"body":"It was like, there you go."},{"startTime":910.689,"endTime":911.289,"body":"End of days there, right?"},{"startTime":911.649,"endTime":911.859,"body":"Yeah."},{"startTime":911.919,"endTime":915.189,"body":"I learned do not buy clothes for"},{"startTime":911.919,"endTime":915.189,"body":"women they haven't already seen."},{"startTime":915.879,"endTime":916.419,"body":"Oh my gosh."},{"startTime":916.749,"endTime":919.209,"body":"And it's the same way that like when"},{"startTime":916.749,"endTime":919.209,"body":"someone, sometimes someone goes,"},{"startTime":919.209,"endTime":920.259,"body":"Jonathan, I bought you a new tool."},{"startTime":920.259,"endTime":920.859,"body":"I go, what?"},{"startTime":921.849,"endTime":922.119,"body":"Now?"},{"startTime":922.119,"endTime":924.549,"body":"I Now you have this obligation"},{"startTime":922.119,"endTime":924.549,"body":"to learn it and use it."},{"startTime":924.549,"endTime":926.559,"body":"And if you don't like it, then"},{"startTime":924.549,"endTime":926.559,"body":"the person's feelings get hurt."},{"startTime":926.559,"endTime":926.649,"body":"Sure."},{"startTime":927.099,"endTime":928.749,"body":"So I really like this approach of."},{"startTime":929.619,"endTime":931.659,"body":"It's slightly different than mine,"},{"startTime":929.619,"endTime":931.659,"body":"which is I'm like, problem solution."},{"startTime":931.659,"endTime":935.459,"body":"But it's also look at the process and"},{"startTime":931.659,"endTime":935.459,"body":"see where someone is and think how can"},{"startTime":935.459,"endTime":937.169,"body":"we accelerate what they're already doing?"},{"startTime":937.559,"endTime":937.649,"body":"Yeah."},{"startTime":937.649,"endTime":941.279,"body":"I think that sometimes it's very"},{"startTime":937.649,"endTime":941.279,"body":"tempting to say things like, we're"},{"startTime":941.279,"endTime":944.129,"body":"gonna replace all of our phone"},{"startTime":941.279,"endTime":944.129,"body":"sales team with AI sales team."},{"startTime":944.129,"endTime":944.869,"body":"And it's let's."},{"startTime":945.319,"endTime":949.399,"body":"There's gotta be something in between"},{"startTime":945.319,"endTime":949.399,"body":"those two wild steps because Sure."},{"startTime":950.119,"endTime":951.259,"body":"It's an unproven technology."},{"startTime":951.259,"endTime":953.689,"body":"There's a lot of, I have a lot of"},{"startTime":951.259,"endTime":953.689,"body":"issues with that area, but it's"},{"startTime":953.689,"endTime":957.589,"body":"also, it creates a lot of fear and"},{"startTime":953.689,"endTime":957.589,"body":"you don't even know if it works yet."},{"startTime":957.589,"endTime":960.779,"body":"I think that's, when I think about a"},{"startTime":957.589,"endTime":960.779,"body":"hype cycle, I think that's what it is."},{"startTime":960.779,"endTime":963.779,"body":"We get excited by something"},{"startTime":960.779,"endTime":963.779,"body":"that isn't proven yet."},{"startTime":964.239,"endTime":965.229,"body":"And that's the difference."},{"startTime":965.229,"endTime":968.739,"body":"I remember cell phones first came out,"},{"startTime":965.229,"endTime":968.739,"body":"you couldn't hear what anyone was saying."},{"startTime":969.149,"endTime":970.349,"body":"So much static."},{"startTime":970.349,"endTime":971.219,"body":"And that's right."},{"startTime":971.219,"endTime":971.789,"body":"Call it analog."},{"startTime":971.789,"endTime":974.339,"body":"You're like those little"},{"startTime":971.789,"endTime":974.339,"body":"Motorola or Nokia phones."},{"startTime":974.339,"endTime":974.609,"body":"Yeah."},{"startTime":974.614,"endTime":975.654,"body":"You could hear, yeah."},{"startTime":975.654,"endTime":976.189,"body":"It's can you hear me?"},{"startTime":976.609,"endTime":978.229,"body":"And that used to be the"},{"startTime":976.609,"endTime":978.229,"body":"most important message."},{"startTime":978.229,"endTime":978.619,"body":"You start over there."},{"startTime":978.649,"endTime":979.249,"body":"Can you hear me?"},{"startTime":979.429,"endTime":980.059,"body":"Can, how about now?"},{"startTime":980.089,"endTime":980.479,"body":"How about now?"},{"startTime":980.479,"endTime":982.759,"body":"And you're walking around the house and"},{"startTime":980.479,"endTime":982.759,"body":"you're standing on the roof and you're"},{"startTime":982.759,"endTime":986.149,"body":"doing holding on the bunny ears, which"},{"startTime":982.759,"endTime":986.149,"body":"my kids don't know what those are either."},{"startTime":986.149,"endTime":987.829,"body":"So I think that."},{"startTime":988.184,"endTime":991.184,"body":"Kind of create that mindset is"},{"startTime":988.184,"endTime":991.184,"body":"the one that I worry about, which"},{"startTime":991.184,"endTime":995.534,"body":"is that we believe in something"},{"startTime":991.184,"endTime":995.534,"body":"before we know if it works or not."},{"startTime":995.534,"endTime":998.774,"body":"That's because the promise of AI"},{"startTime":995.534,"endTime":998.774,"body":"is so much bigger than the reality."},{"startTime":998.774,"endTime":1001.594,"body":"Like what they say, you watch an"},{"startTime":998.774,"endTime":1001.594,"body":"open AI commercial, the stuff they"},{"startTime":1001.594,"endTime":1003.694,"body":"say, I'm like, oh my gosh, I wish"},{"startTime":1001.594,"endTime":1003.694,"body":"it could do, can't do any of that."},{"startTime":1004.174,"endTime":1004.954,"body":"That sounds amazing."},{"startTime":1005.144,"endTime":1006.524,"body":"If it did that that would be amazing."},{"startTime":1007.094,"endTime":1012.344,"body":"I catch AI's making mistake"},{"startTime":1007.094,"endTime":1012.344,"body":"20 or 30 times a day."},{"startTime":1012.824,"endTime":1013.064,"body":"Sure."},{"startTime":1013.154,"endTime":1016.114,"body":"Like it will get I've seen this week"},{"startTime":1013.154,"endTime":1016.114,"body":"I've caught AI getting, doing them."},{"startTime":1016.759,"endTime":1020.419,"body":"Addition, wrong addition mistake"},{"startTime":1016.759,"endTime":1020.419,"body":"where I say, whatever you don't do"},{"startTime":1020.419,"endTime":1021.799,"body":"this, and then immediately did that."},{"startTime":1021.809,"endTime":1023.609,"body":"The idea that it's infallible."},{"startTime":1024.179,"endTime":1027.659,"body":"And my, the biggest problem"},{"startTime":1024.179,"endTime":1027.659,"body":"with AI for me is that when it"},{"startTime":1027.659,"endTime":1029.579,"body":"lies to you, it is so confident."},{"startTime":1030.449,"endTime":1033.989,"body":"Like at least when my kids lie to me, they"},{"startTime":1030.449,"endTime":1033.989,"body":"start looking to this there's some tells."},{"startTime":1034.229,"endTime":1035.864,"body":"AI has no tell, there's no tell."},{"startTime":1037.064,"endTime":1040.934,"body":"Like when an employee is lying about being"},{"startTime":1037.064,"endTime":1040.934,"body":"sick, you have a chance of catching them."},{"startTime":1040.934,"endTime":1043.924,"body":"When an AI is lying, you have to verify"},{"startTime":1040.934,"endTime":1043.924,"body":"yourself through different methods."},{"startTime":1043.924,"endTime":1046.714,"body":"And that's one of the things that"},{"startTime":1043.924,"endTime":1046.714,"body":"I try to say is that it's really"},{"startTime":1046.714,"endTime":1048.004,"body":"powerful, but it's still a tool."},{"startTime":1048.394,"endTime":1048.484,"body":"Yeah."},{"startTime":1048.484,"endTime":1050.404,"body":"You still need someone"},{"startTime":1048.484,"endTime":1050.404,"body":"to manage it in that."},{"startTime":1052.264,"endTime":1055.984,"body":"I also think right now we're"},{"startTime":1052.264,"endTime":1055.984,"body":"seeing a lot of people that wanna"},{"startTime":1055.984,"endTime":1057.574,"body":"work a hundred percent remotely."},{"startTime":1057.574,"endTime":1059.704,"body":"So whenever I have someone to"},{"startTime":1057.574,"endTime":1059.704,"body":"work with and they have boys come"},{"startTime":1059.704,"endTime":1062.524,"body":"into the office, I'm like, don't."},{"startTime":1063.199,"endTime":1064.824,"body":"Replace them because you won't get."},{"startTime":1066.214,"endTime":1069.664,"body":"It's very hard if people don't wanna"},{"startTime":1066.214,"endTime":1069.664,"body":"work in Amazon in their offices where"},{"startTime":1069.664,"endTime":1073.294,"body":"they have five star chefs and like"},{"startTime":1069.664,"endTime":1073.294,"body":"massage rooms and like ping pong tables."},{"startTime":1073.594,"endTime":1074.734,"body":"They don't wanna work anywhere."},{"startTime":1074.764,"endTime":1076.174,"body":"I've never worked in an office like that."},{"startTime":1076.174,"endTime":1077.764,"body":"I can't even imagine how nice that is."},{"startTime":1078.064,"endTime":1079.774,"body":"If you don't wanna work there,"},{"startTime":1078.064,"endTime":1079.774,"body":"you don't wanna work anywhere."},{"startTime":1080.214,"endTime":1083.634,"body":"And now that people have gotten a"},{"startTime":1080.214,"endTime":1083.634,"body":"taste of remote work and work from"},{"startTime":1083.634,"endTime":1087.384,"body":"home and AI tools making, oh, I can"},{"startTime":1083.634,"endTime":1087.384,"body":"definitely work home more and more."},{"startTime":1087.834,"endTime":1090.349,"body":"So I say that like the employee"},{"startTime":1087.834,"endTime":1090.349,"body":"will come to the office is more"},{"startTime":1090.349,"endTime":1093.664,"body":"valuable because it's coming to"},{"startTime":1090.349,"endTime":1093.664,"body":"the office has become a rare skill."},{"startTime":1094.059,"endTime":1094.149,"body":"Sure."},{"startTime":1094.479,"endTime":1095.229,"body":"It's interesting, right?"},{"startTime":1095.229,"endTime":1097.569,"body":"And suddenly just the ability,"},{"startTime":1095.229,"endTime":1097.569,"body":"y'all come into the office, you"},{"startTime":1097.569,"endTime":1098.559,"body":"go, oh my gosh, you're special."},{"startTime":1098.609,"endTime":1101.579,"body":"That can become the skill that"},{"startTime":1098.609,"endTime":1101.579,"body":"makes you very bulletproof."},{"startTime":1101.579,"endTime":1106.049,"body":"And so I always, I think that it's"},{"startTime":1101.579,"endTime":1106.049,"body":"very important to think about when"},{"startTime":1106.049,"endTime":1107.399,"body":"people talk about company culture."},{"startTime":1107.399,"endTime":1112.289,"body":"I think about you don't want all"},{"startTime":1107.399,"endTime":1112.289,"body":"of your employees secretly sending"},{"startTime":1112.289,"endTime":1115.409,"body":"out resumes all the time, or secret"},{"startTime":1112.289,"endTime":1115.409,"body":"looking for jobs, because I've seen"},{"startTime":1115.409,"endTime":1116.909,"body":"that happen at a few places recently."},{"startTime":1116.999,"endTime":1117.209,"body":"Sure."},{"startTime":1117.269,"endTime":1121.089,"body":"And you want people not to"},{"startTime":1117.269,"endTime":1121.089,"body":"be worried that you want to."},{"startTime":1122.054,"endTime":1123.464,"body":"Get rid of them, replace 'em with ai."},{"startTime":1123.944,"endTime":1128.264,"body":"And I think that sometimes we"},{"startTime":1123.944,"endTime":1128.264,"body":"get so excited at the top that we"},{"startTime":1128.264,"endTime":1131.594,"body":"don't communicate that well enough"},{"startTime":1128.264,"endTime":1131.594,"body":"that what our actual goal is."},{"startTime":1131.594,"endTime":1133.154,"body":"It's oh, we're gonna bring"},{"startTime":1131.594,"endTime":1133.154,"body":"in a bunch of AI tools."},{"startTime":1133.524,"endTime":1134.034,"body":"Why?"},{"startTime":1134.514,"endTime":1137.274,"body":"Because when you, if you just listen"},{"startTime":1134.514,"endTime":1137.274,"body":"to commercials, the why is to replace"},{"startTime":1137.274,"endTime":1139.524,"body":"everyone and lower your overhead and"},{"startTime":1137.274,"endTime":1139.524,"body":"make a bunch of money and fire everyone."},{"startTime":1139.804,"endTime":1143.794,"body":"That's what the advertising says and"},{"startTime":1139.804,"endTime":1143.794,"body":"that's why people are justifiably worried."},{"startTime":1143.794,"endTime":1143.884,"body":"Sure."},{"startTime":1144.394,"endTime":1148.174,"body":"So from that perspective,"},{"startTime":1144.394,"endTime":1148.174,"body":"how can leadership."},{"startTime":1149.629,"endTime":1155.629,"body":"Communicate change in a way that is"},{"startTime":1149.629,"endTime":1155.629,"body":"not scary and that removes this kind"},{"startTime":1155.629,"endTime":1159.059,"body":"of, the thing that would trigger"},{"startTime":1155.629,"endTime":1159.059,"body":"sabotage or fear or people sending"},{"startTime":1159.059,"endTime":1161.579,"body":"out their resumes or thinking, oh,"},{"startTime":1159.059,"endTime":1161.579,"body":"we've only got a little time left."},{"startTime":1162.179,"endTime":1162.449,"body":"Yeah."},{"startTime":1163.089,"endTime":1168.089,"body":"You did an episode, a few a few"},{"startTime":1163.089,"endTime":1168.089,"body":"episodes back where you were, you"},{"startTime":1168.139,"endTime":1172.429,"body":"I cannot remember the name of the"},{"startTime":1168.139,"endTime":1172.429,"body":"consultant, but I like how you were"},{"startTime":1172.759,"endTime":1175.039,"body":"centering it around a human-centric."},{"startTime":1175.729,"endTime":1176.389,"body":"Workplace."},{"startTime":1176.539,"endTime":1181.669,"body":"And I think that's where leaders"},{"startTime":1176.539,"endTime":1181.669,"body":"have an opportunity is to help people"},{"startTime":1181.669,"endTime":1186.469,"body":"to feel like their contribution is"},{"startTime":1181.669,"endTime":1186.469,"body":"important to getting the tasks done."},{"startTime":1187.279,"endTime":1192.439,"body":"Whether or not their stuff is"},{"startTime":1187.279,"endTime":1192.439,"body":"being partially done by a, by"},{"startTime":1192.439,"endTime":1194.089,"body":"ai, partially done by robotics."},{"startTime":1194.629,"endTime":1198.199,"body":"I mean there's all kinds of technological"},{"startTime":1194.629,"endTime":1198.199,"body":"changes that are happening here, right?"},{"startTime":1198.529,"endTime":1201.529,"body":"And people are feeling"},{"startTime":1198.529,"endTime":1201.529,"body":"like, oh, I'm not using."},{"startTime":1202.279,"endTime":1206.629,"body":"All of my skills right now, so"},{"startTime":1202.279,"endTime":1206.629,"body":"I'm expendable and replaceable."},{"startTime":1206.679,"endTime":1211.059,"body":"But the reality is that we have"},{"startTime":1206.679,"endTime":1211.059,"body":"the ability to, to what you were"},{"startTime":1211.059,"endTime":1213.909,"body":"saying before, we have the ability"},{"startTime":1211.059,"endTime":1213.909,"body":"to leverage critical thinking that."},{"startTime":1215.754,"endTime":1220.224,"body":"The artificial intelligence"},{"startTime":1215.754,"endTime":1220.224,"body":"cannot really do now."},{"startTime":1220.294,"endTime":1224.744,"body":"And it's not just that, it's it"},{"startTime":1220.294,"endTime":1224.744,"body":"hallucinates and it, it makes grammatical"},{"startTime":1224.744,"endTime":1226.804,"body":"mistakes, it makes factual errors."},{"startTime":1226.804,"endTime":1231.634,"body":"And certainly I've seen the fair share"},{"startTime":1226.804,"endTime":1231.634,"body":"of mathematical mistakes as well."},{"startTime":1231.994,"endTime":1234.894,"body":"But, but it's the people connection."},{"startTime":1234.924,"endTime":1239.164,"body":"I think that's super important that"},{"startTime":1234.924,"endTime":1239.164,"body":"leaders have to be able to communicate"},{"startTime":1239.164,"endTime":1242.254,"body":"to their people that they make a"},{"startTime":1239.164,"endTime":1242.254,"body":"difference in the connection that"},{"startTime":1242.254,"endTime":1246.694,"body":"they have because after all, the"},{"startTime":1242.254,"endTime":1246.694,"body":"person who's actually like the end"},{"startTime":1246.694,"endTime":1250.684,"body":"customer, which is the purpose of an"},{"startTime":1246.694,"endTime":1250.684,"body":"organization being around as the customer."},{"startTime":1251.329,"endTime":1254.479,"body":"That's not a robot, that's not a,"},{"startTime":1251.329,"endTime":1254.479,"body":"that's not artificial intelligence."},{"startTime":1254.479,"endTime":1255.199,"body":"That's a person."},{"startTime":1255.679,"endTime":1258.499,"body":"And we have to be able"},{"startTime":1255.679,"endTime":1258.499,"body":"to relate to people."},{"startTime":1259.019,"endTime":1263.049,"body":"And the, the bots are not gonna be able"},{"startTime":1259.019,"endTime":1263.049,"body":"to do that, at least right now, right?"},{"startTime":1263.239,"endTime":1267.389,"body":"They feign it, but but there's"},{"startTime":1263.239,"endTime":1267.389,"body":"a point where, we have to have"},{"startTime":1267.784,"endTime":1272.339,"body":"a very human-centric workplace"},{"startTime":1267.784,"endTime":1272.339,"body":"because that's who we're serving."},{"startTime":1274.694,"endTime":1279.434,"body":"Yeah, I think that's a really"},{"startTime":1274.694,"endTime":1279.434,"body":"important point because we"},{"startTime":1279.434,"endTime":1281.894,"body":"don't want to talk to robots."},{"startTime":1281.894,"endTime":1282.884,"body":"Like most of us don't."},{"startTime":1283.634,"endTime":1284.474,"body":"Some people enjoy it."},{"startTime":1284.564,"endTime":1285.134,"body":"I don't."},{"startTime":1285.134,"endTime":1285.734,"body":"Some people do."},{"startTime":1285.734,"endTime":1285.794,"body":"Yeah."},{"startTime":1285.854,"endTime":1292.604,"body":"And, but it's like you, there's"},{"startTime":1285.854,"endTime":1292.604,"body":"something about talking to a person who."},{"startTime":1293.174,"endTime":1296.654,"body":"Understands how you feel, knows what"},{"startTime":1293.174,"endTime":1296.654,"body":"it's like to breathe, has driven a"},{"startTime":1296.654,"endTime":1301.954,"body":"car before and can answer I think"},{"startTime":1296.654,"endTime":1301.954,"body":"there's a value in that won't go away"},{"startTime":1302.194,"endTime":1307.114,"body":"because no matter how well you train"},{"startTime":1302.194,"endTime":1307.114,"body":"in ai, it's a facsimile of life."},{"startTime":1307.114,"endTime":1309.034,"body":"It's not, it doesn't know how you feel."},{"startTime":1309.034,"endTime":1310.084,"body":"It doesn't know what it's like."},{"startTime":1310.774,"endTime":1315.594,"body":"And one of the things I find interesting"},{"startTime":1310.774,"endTime":1315.594,"body":"is that a lot of people they're, they"},{"startTime":1315.594,"endTime":1318.594,"body":"love how AI always agrees with them and."},{"startTime":1319.599,"endTime":1320.679,"body":"That we've seen that a lot."},{"startTime":1320.679,"endTime":1322.599,"body":"There was a shift where they"},{"startTime":1320.679,"endTime":1322.599,"body":"made the AI less agreeable"},{"startTime":1322.599,"endTime":1323.559,"body":"and people got really upset."},{"startTime":1323.559,"endTime":1327.219,"body":"Like it's not friendly enough and it's"},{"startTime":1323.559,"endTime":1327.219,"body":"not pretending to be, and I believe"},{"startTime":1327.219,"endTime":1328.779,"body":"the biggest value in life comes from."},{"startTime":1329.709,"endTime":1331.269,"body":"Surprise or conflict like."},{"startTime":1331.869,"endTime":1332.049,"body":"Yeah."},{"startTime":1332.079,"endTime":1334.599,"body":"I never know what my"},{"startTime":1332.079,"endTime":1334.599,"body":"wife is gonna say to me."},{"startTime":1334.599,"endTime":1337.599,"body":"She walked in here right before our call"},{"startTime":1334.599,"endTime":1337.599,"body":"and she said something surprising to me,"},{"startTime":1338.319,"endTime":1340.089,"body":"and that's what makes life worth living."},{"startTime":1340.089,"endTime":1340.869,"body":"If I That's right."},{"startTime":1340.869,"endTime":1342.399,"body":"Knew what she was gonna say"},{"startTime":1340.869,"endTime":1342.399,"body":"before she walked in here."},{"startTime":1342.399,"endTime":1343.329,"body":"That's so boring."},{"startTime":1343.989,"endTime":1347.559,"body":"And I think there's something about"},{"startTime":1343.989,"endTime":1347.559,"body":"talking to a person, buying a product"},{"startTime":1347.559,"endTime":1348.579,"body":"from person, connected person."},{"startTime":1348.609,"endTime":1351.819,"body":"I believe, and I hope that this, I"},{"startTime":1348.609,"endTime":1351.819,"body":"think the future will be that we."},{"startTime":1352.414,"endTime":1353.134,"body":"Do more."},{"startTime":1353.344,"endTime":1357.514,"body":"We go back to more face-to-face, hands"},{"startTime":1353.344,"endTime":1357.514,"body":"shake sales and more human communication."},{"startTime":1357.514,"endTime":1359.314,"body":"Because social media's"},{"startTime":1357.514,"endTime":1359.314,"body":"so flooded with Bachi."},{"startTime":1359.344,"endTime":1360.394,"body":"I'm just gonna talk to a person."},{"startTime":1361.214,"endTime":1363.644,"body":"I went for a walk with three of"},{"startTime":1361.214,"endTime":1363.644,"body":"my kids and my wife yesterday on"},{"startTime":1363.644,"endTime":1366.254,"body":"the beach for half an hour, and"},{"startTime":1363.644,"endTime":1366.254,"body":"then we had a burger together."},{"startTime":1366.704,"endTime":1369.914,"body":"Without doing the internet, we were"},{"startTime":1366.704,"endTime":1369.914,"body":"just walking and communicating."},{"startTime":1369.914,"endTime":1372.104,"body":"And I think, I hope that we"},{"startTime":1369.914,"endTime":1372.104,"body":"start to say, you know what?"},{"startTime":1372.764,"endTime":1373.394,"body":"The AI is."},{"startTime":1374.269,"endTime":1375.889,"body":"For work, like AI is my job."},{"startTime":1375.889,"endTime":1377.089,"body":"It's not my friend."},{"startTime":1377.809,"endTime":1378.079,"body":"Sure."},{"startTime":1378.109,"endTime":1381.124,"body":"They're very separated from me and I"},{"startTime":1378.109,"endTime":1381.124,"body":"think that's the future I'm hopeful"},{"startTime":1381.124,"endTime":1385.174,"body":"for is that we wanna buy or talk to"},{"startTime":1381.124,"endTime":1385.174,"body":"people and do business with people."},{"startTime":1385.174,"endTime":1388.714,"body":"I think that we're gonna see a fracturing"},{"startTime":1385.174,"endTime":1388.714,"body":"of the economy where we go, you know what?"},{"startTime":1388.714,"endTime":1390.334,"body":"I'm gonna go to the mall"},{"startTime":1388.714,"endTime":1390.334,"body":"now because at least."},{"startTime":1391.239,"endTime":1393.879,"body":"I get to go and try it on and talk"},{"startTime":1391.239,"endTime":1393.879,"body":"to a person and talk to a person who"},{"startTime":1393.879,"endTime":1396.339,"body":"works in the store and like I'd like"},{"startTime":1393.879,"endTime":1396.339,"body":"to see a shift and that's my hope."},{"startTime":1396.374,"endTime":1399.129,"body":"I hope that I'm right when we see a shift"},{"startTime":1396.374,"endTime":1399.129,"body":"that direction and it's like I'd rather"},{"startTime":1399.129,"endTime":1402.099,"body":"buy from a smaller company where if I"},{"startTime":1399.129,"endTime":1402.099,"body":"call them, I can talk to a person, they'll"},{"startTime":1402.099,"endTime":1405.639,"body":"answer my questions instead of a huge"},{"startTime":1402.099,"endTime":1405.639,"body":"company where I just talk to an AI for 30"},{"startTime":1405.639,"endTime":1406.959,"body":"minutes and they can't solve my problem."},{"startTime":1406.959,"endTime":1407.829,"body":"So Sure."},{"startTime":1407.829,"endTime":1411.619,"body":"I that's my hopefulness and that"},{"startTime":1407.829,"endTime":1411.619,"body":"we do see the value in the human"},{"startTime":1411.619,"endTime":1414.889,"body":"communication that like I prefer"},{"startTime":1411.619,"endTime":1414.889,"body":"to do business with people like."},{"startTime":1415.919,"endTime":1417.899,"body":"As when people come to the"},{"startTime":1415.919,"endTime":1417.899,"body":"podcast, they do a pre-interview."},{"startTime":1418.289,"endTime":1420.149,"body":"I have a human who does that call."},{"startTime":1420.359,"endTime":1422.759,"body":"And I can have an AI that does"},{"startTime":1420.359,"endTime":1422.759,"body":"it, but it's, I was like, someone"},{"startTime":1422.759,"endTime":1424.439,"body":"asked me, I was like, gross."},{"startTime":1424.769,"endTime":1426.389,"body":"That was my first thought was gross."},{"startTime":1426.389,"endTime":1427.379,"body":"I wouldn't want that."},{"startTime":1427.379,"endTime":1430.649,"body":"'cause first of all, I."},{"startTime":1427.379,"endTime":1430.649,"body":"She depends on that job."},{"startTime":1430.649,"endTime":1433.519,"body":"And it's, it took me time to"},{"startTime":1430.649,"endTime":1433.519,"body":"fi find someone who's amazing"},{"startTime":1433.519,"endTime":1434.179,"body":"and a lot of interview."},{"startTime":1434.179,"endTime":1436.429,"body":"It took me like three months to find"},{"startTime":1434.179,"endTime":1436.429,"body":"someone to do that who's awesome."},{"startTime":1436.819,"endTime":1439.429,"body":"And the thought of replacing"},{"startTime":1436.819,"endTime":1439.429,"body":"her, I don't like that."},{"startTime":1439.429,"endTime":1444.609,"body":"And it's no, I want to create the, and"},{"startTime":1439.429,"endTime":1444.609,"body":"it creates the right culture that I want."},{"startTime":1444.609,"endTime":1445.959,"body":"I think there's value in that."},{"startTime":1445.959,"endTime":1450.429,"body":"I just think that it's tempting"},{"startTime":1445.959,"endTime":1450.429,"body":"to use AI everywhere you can, but"},{"startTime":1450.429,"endTime":1451.659,"body":"it's not always the right move."},{"startTime":1451.994,"endTime":1452.924,"body":"That's my perspective."},{"startTime":1453.374,"endTime":1453.944,"body":"That makes sense."},{"startTime":1453.944,"endTime":1457.544,"body":"Now, I love your perspective and"},{"startTime":1453.944,"endTime":1457.544,"body":"a lot of what you do and help"},{"startTime":1457.544,"endTime":1458.564,"body":"people in change management."},{"startTime":1458.564,"endTime":1462.344,"body":"Can you explain a little people for"},{"startTime":1458.564,"endTime":1462.344,"body":"people who aren't exactly sure exactly"},{"startTime":1462.344,"endTime":1464.744,"body":"how change management works, what"},{"startTime":1462.344,"endTime":1464.744,"body":"your approach is, and like where they"},{"startTime":1464.744,"endTime":1467.384,"body":"can find you online and see some of"},{"startTime":1464.744,"endTime":1467.384,"body":"the amazing things that you're doing?"},{"startTime":1467.384,"endTime":1469.214,"body":"That certainly drew you to my attention?"},{"startTime":1469.634,"endTime":1469.844,"body":"Yeah."},{"startTime":1469.994,"endTime":1470.054,"body":"Yeah."},{"startTime":1470.054,"endTime":1473.134,"body":"We, as we like to say in our podcast,"},{"startTime":1470.054,"endTime":1473.134,"body":"we have the Harmonious Workplace."},{"startTime":1473.134,"endTime":1478.824,"body":"This podcast usually we drop on"},{"startTime":1473.134,"endTime":1478.824,"body":"Mondays, but we like to end every."},{"startTime":1480.124,"endTime":1482.134,"body":"Every one of our podcasts"},{"startTime":1480.124,"endTime":1482.134,"body":"with Make Change Your Friend."},{"startTime":1482.924,"endTime":1487.624,"body":"And we live by that because"},{"startTime":1482.924,"endTime":1487.624,"body":"that's, as trade as it sounds."},{"startTime":1487.624,"endTime":1493.024,"body":"That is the most constant thing that we"},{"startTime":1487.624,"endTime":1493.024,"body":"have is our, we have to be able to evolve"},{"startTime":1493.049,"endTime":1497.689,"body":"and change and because everything else"},{"startTime":1493.049,"endTime":1497.689,"body":"is changing, external forces, internal"},{"startTime":1497.689,"endTime":1499.704,"body":"forces, and what we're able to do."},{"startTime":1501.169,"endTime":1506.929,"body":"Or at least what we aspire to do is"},{"startTime":1501.169,"endTime":1506.929,"body":"help organizations to, adapt their"},{"startTime":1506.929,"endTime":1511.909,"body":"structures, adapt their leadership, adapt"},{"startTime":1506.929,"endTime":1511.909,"body":"their their workforces, their culture."},{"startTime":1511.909,"endTime":1514.939,"body":"To some extent, even though we"},{"startTime":1511.909,"endTime":1514.939,"body":"want stability within a culture,"},{"startTime":1514.939,"endTime":1516.409,"body":"sometimes that has to change."},{"startTime":1517.249,"endTime":1520.279,"body":"And then their digital"},{"startTime":1517.249,"endTime":1520.279,"body":"capabilities as well, right?"},{"startTime":1520.279,"endTime":1524.449,"body":"As change change management professionals,"},{"startTime":1520.279,"endTime":1524.449,"body":"organizational development professionals."},{"startTime":1524.549,"endTime":1525.839,"body":"That's what we strive to do."},{"startTime":1525.839,"endTime":1531.679,"body":"Over@harmoniousworkplaces.com where we"},{"startTime":1525.839,"endTime":1531.679,"body":"have our podcast, our blog, we have our"},{"startTime":1531.729,"endTime":1533.589,"body":"I could do a little shameless thing here."},{"startTime":1533.639,"endTime":1535.709,"body":"Hermie, the HR Hermit Crab."},{"startTime":1535.759,"endTime":1539.979,"body":"That's our book, and he's a cartoon"},{"startTime":1535.759,"endTime":1539.979,"body":"crab that's all about change."},{"startTime":1540.484,"endTime":1541.504,"body":"Because that's what they do."},{"startTime":1541.534,"endTime":1542.794,"body":"They change their shell all the time."},{"startTime":1542.854,"endTime":1543.964,"body":"They have to adapt, right?"},{"startTime":1544.044,"endTime":1547.654,"body":"All that is on our website again,"},{"startTime":1544.044,"endTime":1547.654,"body":"at harmonious workplaces.com."},{"startTime":1548.224,"endTime":1552.974,"body":"You'll find us on LinkedIn, YouTube Herme"},{"startTime":1548.224,"endTime":1552.974,"body":"is he has his own Instagram account."},{"startTime":1552.974,"endTime":1557.174,"body":"So yeah, we try to make sure that we're"},{"startTime":1552.974,"endTime":1557.174,"body":"accessible because change is everywhere."},{"startTime":1557.654,"endTime":1562.334,"body":"And our, we need our clients to be able"},{"startTime":1557.654,"endTime":1562.334,"body":"to find, where we can come in to help."},{"startTime":1564.424,"endTime":1565.234,"body":"That's amazing."},{"startTime":1565.234,"endTime":1569.434,"body":"Thank you so much for being here today,"},{"startTime":1565.234,"endTime":1569.434,"body":"Rich, for a wonderful and happy episode"},{"startTime":1569.434,"endTime":1571.354,"body":"of the Artificial Intelligence podcast."},{"startTime":1572.824,"endTime":1573.184,"body":"Awesome."},{"startTime":1573.184,"endTime":1573.934,"body":"Thanks, Jonathan."},{"startTime":1573.994,"endTime":1574.774,"body":"I really appreciate it."},{"startTime":1576.875,"endTime":1578.945,"body":"Thank you for listening to"},{"startTime":1576.875,"endTime":1578.945,"body":"this week's episode of the"},{"startTime":1578.945,"endTime":1580.595,"body":"Artificial Intelligence Podcast."},{"startTime":1580.595,"endTime":1583.625,"body":"Make sure to subscribe so you"},{"startTime":1580.595,"endTime":1583.625,"body":"never miss another episode."},{"startTime":1583.655,"endTime":1586.565,"body":"We'll be back next Monday with"},{"startTime":1583.655,"endTime":1586.565,"body":"more tips and strategies on how to"},{"startTime":1586.565,"endTime":1589.595,"body":"leverage AI to grow your business"},{"startTime":1586.565,"endTime":1589.595,"body":"and achieve better results."},{"startTime":1589.685,"endTime":1592.775,"body":"In the meantime, if you're curious"},{"startTime":1589.685,"endTime":1592.775,"body":"about how AI can boost your"},{"startTime":1592.775,"endTime":1596.11,"body":"business' revenue, head over to"},{"startTime":1592.775,"endTime":1596.11,"body":"artificial intelligence pod.com."},{"startTime":1596.69,"endTime":1600.74,"body":"Slash calculator, use our AI revenue"},{"startTime":1596.69,"endTime":1600.74,"body":"calculator to discover the potential"},{"startTime":1600.74,"endTime":1603.2,"body":"impact AI can have on your bottom line."},{"startTime":1603.2,"endTime":1605.9,"body":"It's quick, easy, and"},{"startTime":1603.2,"endTime":1605.9,"body":"might just change the way."},{"startTime":1606.14,"endTime":1608.09,"body":"Think about your business"},{"startTime":1606.14,"endTime":1608.09,"body":"while you're there."},{"startTime":1608.21,"endTime":1609.65,"body":"Catch up on past episodes."},{"startTime":1609.65,"endTime":1612.05,"body":"Leave a review and check out our socials."}]}