It's important to remember that the flooring industry is not just about the technical skills but also about the way you conduct yourself on the job site. Jamen and Chanel Carrizosa, owners of Icon Tile and Design in Seattle, WA, have been successful in their business because of their focus on professionalism. They believe that professionalism is not just about how you look but also about how you act and communicate with clients, contractors, and other tradespeople.
During the podcast, they discuss the importance of respecting the client's home and time by being organized, communicating clearly and professionally, and following through on commitments. They also emphasize the need for education and training to improve technical skills and stay up to date with new products and techniques.
Jamen and Chanel believe that by raising the standards of professionalism in the industry, it will lead to better relationships with clients, improved reputation, and ultimately, more success for all flooring, tile and stone professionals.
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