https://www.teamimpress.com/23
Most businesses think they have great customer service but in reality they don't. A lot of times they focus on improving their marketing and refining their sales process just to get more customers. They forget to give more value to their existing customers through great customer service.
Great customer service reflects from employees. Customers won’t be any happier than what the employees are. Your customers can feel it, they know it, they understand it and they will respond by staying loyal to your brand. Happy employees reflect great customer service and the company as a whole.
In Episode 23 - Victoria Caldwell interviews Dr. Kelly Henry on how you can increase sales by improving your customer service.