{"version":"1.0.0","segments":[{"speaker":"David Rice","startTime":27.470000000000002,"endTime":29.490000000000002,"body":"Companies all"},{"speaker":"David Rice","startTime":27.470000000000002,"endTime":29.490000000000002,"body":"across the world are grappling"},{"speaker":"David Rice","startTime":29.5,"endTime":31.580000000000002,"body":"with the question of whether"},{"speaker":"David Rice","startTime":29.5,"endTime":31.580000000000002,"body":"to bring employees back"},{"speaker":"David Rice","startTime":31.580000000000002,"endTime":32.68,"body":"into the office or not."},{"speaker":"David Rice","startTime":33.389,"endTime":36.079,"body":"Many have decided in favor of"},{"speaker":"David Rice","startTime":33.389,"endTime":36.079,"body":"at least a part time return"},{"speaker":"David Rice","startTime":36.079,"endTime":39.370000000000005,"body":"to offices, but to little"},{"speaker":"David Rice","startTime":36.079,"endTime":39.370000000000005,"body":"fanfare from employees."},{"speaker":"David Rice","startTime":40.129000000000005,"endTime":43.019999999999996,"body":"Many of whom didn't miss"},{"speaker":"David Rice","startTime":40.129000000000005,"endTime":43.019999999999996,"body":"commuting and did embrace"},{"speaker":"David Rice","startTime":43.019999999999996,"endTime":45.43,"body":"the autonomy and flexibility"},{"speaker":"David Rice","startTime":43.019999999999996,"endTime":45.43,"body":"of working from home."},{"speaker":"David Rice","startTime":46.34,"endTime":48.5,"body":"So how can companies"},{"speaker":"David Rice","startTime":46.34,"endTime":48.5,"body":"reinvigorate their office"},{"speaker":"David Rice","startTime":48.5,"endTime":50.959,"body":"spaces in an effort to"},{"speaker":"David Rice","startTime":48.5,"endTime":50.959,"body":"tempt employees back?"},{"speaker":"David Rice","startTime":51.459,"endTime":53.889,"body":"How can they design for"},{"speaker":"David Rice","startTime":51.459,"endTime":53.889,"body":"the activities many leaders"},{"speaker":"David Rice","startTime":53.89,"endTime":56.730000000000004,"body":"feel are missing in post"},{"speaker":"David Rice","startTime":53.89,"endTime":56.730000000000004,"body":"pandemic remote workplaces?"},{"speaker":"David Rice","startTime":57.778999999999996,"endTime":59.858999999999995,"body":"Welcome to the People"},{"speaker":"David Rice","startTime":57.778999999999996,"endTime":59.858999999999995,"body":"Managing People Podcast."},{"speaker":"David Rice","startTime":60.260000000000005,"endTime":62.385000000000005,"body":"We're on a mission to build"},{"speaker":"David Rice","startTime":60.260000000000005,"endTime":62.385000000000005,"body":"a better world of work and to"},{"speaker":"David Rice","startTime":62.394999999999996,"endTime":65.395,"body":"help you create happy, healthy,"},{"speaker":"David Rice","startTime":62.394999999999996,"endTime":65.395,"body":"and productive workplaces."},{"speaker":"David Rice","startTime":66.105,"endTime":67.815,"body":"I'm your host, David Rice."},{"speaker":"David Rice","startTime":68.355,"endTime":69.984,"body":"My guest today is"},{"speaker":"David Rice","startTime":68.355,"endTime":69.984,"body":"Rebecca Swanner."},{"speaker":"David Rice","startTime":70.725,"endTime":73.055,"body":"She's a Workplace"},{"speaker":"David Rice","startTime":70.725,"endTime":73.055,"body":"Design Leader at HED."},{"speaker":"David Rice","startTime":73.345,"endTime":75.894,"body":"We'll be talking about how"},{"speaker":"David Rice","startTime":73.345,"endTime":75.894,"body":"to design office spaces for"},{"speaker":"David Rice","startTime":75.894,"endTime":78.964,"body":"a post pandemic workforce"},{"speaker":"David Rice","startTime":75.894,"endTime":78.964,"body":"and improve the experience"},{"speaker":"David Rice","startTime":78.965,"endTime":80.524,"body":"of being in the office again."},{"speaker":"David Rice","startTime":83.584,"endTime":84.834,"body":"So Rebecca, welcome!"},{"speaker":"Rebecca Swanner","startTime":85.255,"endTime":87.164,"body":"Thank you for"},{"speaker":"Rebecca Swanner","startTime":85.255,"endTime":87.164,"body":"having me, excited to be here."},{"speaker":"David Rice","startTime":87.244,"endTime":88.494,"body":"So the first"},{"speaker":"David Rice","startTime":87.244,"endTime":88.494,"body":"thing I want to ask you is"},{"speaker":"David Rice","startTime":88.494,"endTime":90.815,"body":"around the idea of returned"},{"speaker":"David Rice","startTime":88.494,"endTime":90.815,"body":"office mandates, right?"},{"speaker":"David Rice","startTime":90.815,"endTime":92.354,"body":"Because this is something"},{"speaker":"David Rice","startTime":90.815,"endTime":92.354,"body":"that we've been looking at"},{"speaker":"David Rice","startTime":92.395,"endTime":93.88499999999999,"body":"a lot over the last year."},{"speaker":"David Rice","startTime":94.125,"endTime":96.205,"body":"So we've seen some"},{"speaker":"David Rice","startTime":94.125,"endTime":96.205,"body":"crazy trends happen as"},{"speaker":"David Rice","startTime":96.225,"endTime":97.425,"body":"employers try to do this."},{"speaker":"David Rice","startTime":97.435,"endTime":100.91499999999999,"body":"So I think it's central to"},{"speaker":"David Rice","startTime":97.435,"endTime":100.91499999999999,"body":"how we think about designing"},{"speaker":"David Rice","startTime":100.91499999999999,"endTime":102.00399999999999,"body":"office spaces, right?"},{"speaker":"David Rice","startTime":102.005,"endTime":104.294,"body":"So like knowledge economy"},{"speaker":"David Rice","startTime":102.005,"endTime":104.294,"body":"workers, they've realized"},{"speaker":"David Rice","startTime":104.295,"endTime":106.30499999999999,"body":"in the last few years,"},{"speaker":"David Rice","startTime":104.295,"endTime":106.30499999999999,"body":"they don't really need"},{"speaker":"David Rice","startTime":106.315,"endTime":107.845,"body":"to be tethered to a desk."},{"speaker":"David Rice","startTime":108.315,"endTime":111.985,"body":"They now expect flexibility, but"},{"speaker":"David Rice","startTime":108.315,"endTime":111.985,"body":"it's worth noting that office"},{"speaker":"David Rice","startTime":111.985,"endTime":115.705,"body":"spaces still have their use and"},{"speaker":"David Rice","startTime":111.985,"endTime":115.705,"body":"can be places people want to go."},{"speaker":"David Rice","startTime":116.094,"endTime":117.925,"body":"So what do you think a lot of"},{"speaker":"David Rice","startTime":116.094,"endTime":117.925,"body":"companies are getting wrong"},{"speaker":"David Rice","startTime":117.935,"endTime":119.464,"body":"about their policies here?"},{"speaker":"David Rice","startTime":119.485,"endTime":121.445,"body":"Where does the mindset"},{"speaker":"David Rice","startTime":119.485,"endTime":121.445,"body":"need to change?"},{"speaker":"Rebecca Swanner","startTime":121.625,"endTime":123.265,"body":"So, I"},{"speaker":"Rebecca Swanner","startTime":121.625,"endTime":123.265,"body":"think the number one thing"},{"speaker":"Rebecca Swanner","startTime":123.325,"endTime":127.825,"body":"people are getting wrong is"},{"speaker":"Rebecca Swanner","startTime":123.325,"endTime":127.825,"body":"a one-size-fits-all mindset."},{"speaker":"Rebecca Swanner","startTime":128.34,"endTime":133.17000000000002,"body":"Personally, I'm part of a large"},{"speaker":"Rebecca Swanner","startTime":128.34,"endTime":133.17000000000002,"body":"national organization and our"},{"speaker":"Rebecca Swanner","startTime":133.22,"endTime":137.53,"body":"return to work policies are"},{"speaker":"Rebecca Swanner","startTime":133.22,"endTime":137.53,"body":"different for different offices."},{"speaker":"Rebecca Swanner","startTime":138.04,"endTime":140.24,"body":"And I think this"},{"speaker":"Rebecca Swanner","startTime":138.04,"endTime":140.24,"body":"one-size-fits-all"},{"speaker":"Rebecca Swanner","startTime":140.26,"endTime":142.21,"body":"these mandates, they"},{"speaker":"Rebecca Swanner","startTime":140.26,"endTime":142.21,"body":"don't really work."},{"speaker":"Rebecca Swanner","startTime":142.22,"endTime":143.5,"body":"They're not flexible."},{"speaker":"Rebecca Swanner","startTime":143.85,"endTime":145.75,"body":"Something that, that we"},{"speaker":"Rebecca Swanner","startTime":143.85,"endTime":145.75,"body":"learned coming out of the"},{"speaker":"Rebecca Swanner","startTime":145.75,"endTime":149.83,"body":"pandemic is we need to focus"},{"speaker":"Rebecca Swanner","startTime":145.75,"endTime":149.83,"body":"on putting the human sort"},{"speaker":"Rebecca Swanner","startTime":149.83,"endTime":151.18,"body":"of back into workplace."},{"speaker":"Rebecca Swanner","startTime":151.56,"endTime":154.94,"body":"And that means really treating"},{"speaker":"Rebecca Swanner","startTime":151.56,"endTime":154.94,"body":"individual cases differently"},{"speaker":"Rebecca Swanner","startTime":154.94,"endTime":159.105,"body":"and really looking at what"},{"speaker":"Rebecca Swanner","startTime":154.94,"endTime":159.105,"body":"types of work even different"},{"speaker":"Rebecca Swanner","startTime":159.105,"endTime":160.395,"body":"departments do in the office."},{"speaker":"Rebecca Swanner","startTime":160.415,"endTime":164.23,"body":"And that might inform what"},{"speaker":"Rebecca Swanner","startTime":160.415,"endTime":164.23,"body":"makes sense for their specific"},{"speaker":"Rebecca Swanner","startTime":164.23,"endTime":166.1,"body":"return to office policy."},{"speaker":"Rebecca Swanner","startTime":166.1,"endTime":169.28,"body":"I think the biggest mistake"},{"speaker":"Rebecca Swanner","startTime":166.1,"endTime":169.28,"body":"a company can make is judging"},{"speaker":"Rebecca Swanner","startTime":169.29,"endTime":172.89,"body":"an individual employee on"},{"speaker":"Rebecca Swanner","startTime":169.29,"endTime":172.89,"body":"their presence in the office"},{"speaker":"Rebecca Swanner","startTime":173.39,"endTime":174.82999999999998,"body":"rather than their production."},{"speaker":"Rebecca Swanner","startTime":174.82999999999998,"endTime":177.6,"body":"I mean, at the end of the"},{"speaker":"Rebecca Swanner","startTime":174.82999999999998,"endTime":177.6,"body":"day, as employers, you"},{"speaker":"Rebecca Swanner","startTime":177.6,"endTime":179.92,"body":"shouldn't really care how"},{"speaker":"Rebecca Swanner","startTime":177.6,"endTime":179.92,"body":"many minutes someone's"},{"speaker":"Rebecca Swanner","startTime":179.95,"endTime":181.02,"body":"sitting in their chair."},{"speaker":"Rebecca Swanner","startTime":181.19,"endTime":183.76,"body":"What you care about is"},{"speaker":"Rebecca Swanner","startTime":181.19,"endTime":183.76,"body":"your bottom line and their"},{"speaker":"Rebecca Swanner","startTime":183.76,"endTime":187.03,"body":"ability to properly do their"},{"speaker":"Rebecca Swanner","startTime":183.76,"endTime":187.03,"body":"work and have good mental"},{"speaker":"Rebecca Swanner","startTime":187.04,"endTime":189.47,"body":"health, which enables them"},{"speaker":"Rebecca Swanner","startTime":187.04,"endTime":189.47,"body":"to do their best work."},{"speaker":"Rebecca Swanner","startTime":189.815,"endTime":191.385,"body":"That really needs"},{"speaker":"Rebecca Swanner","startTime":189.815,"endTime":191.385,"body":"to be the focus."},{"speaker":"Rebecca Swanner","startTime":191.415,"endTime":195.215,"body":"So I think that's the major"},{"speaker":"Rebecca Swanner","startTime":191.415,"endTime":195.215,"body":"mind shift is shifting how we"},{"speaker":"Rebecca Swanner","startTime":195.215,"endTime":200.005,"body":"quantify these things and what"},{"speaker":"Rebecca Swanner","startTime":195.215,"endTime":200.005,"body":"we focus on as far as measuring,"},{"speaker":"Rebecca Swanner","startTime":200.015,"endTime":201.105,"body":"you know, measure results."},{"speaker":"David Rice","startTime":201.935,"endTime":203.895,"body":"So I guess I'm"},{"speaker":"David Rice","startTime":201.935,"endTime":203.895,"body":"curious, because a lot of"},{"speaker":"David Rice","startTime":203.895,"endTime":207.23499999999999,"body":"employees have pushed back"},{"speaker":"David Rice","startTime":203.895,"endTime":207.23499999999999,"body":"or, tried to move on to"},{"speaker":"David Rice","startTime":207.245,"endTime":209.595,"body":"other companies where their"},{"speaker":"David Rice","startTime":207.245,"endTime":209.595,"body":"flexibility was maybe a"},{"speaker":"David Rice","startTime":209.595,"endTime":210.715,"body":"little bit more respected."},{"speaker":"David Rice","startTime":211.145,"endTime":213.335,"body":"When you and I were talking"},{"speaker":"David Rice","startTime":211.145,"endTime":213.335,"body":"before you said inspire, not"},{"speaker":"David Rice","startTime":213.335,"endTime":216.365,"body":"require, people to come back"},{"speaker":"David Rice","startTime":213.335,"endTime":216.365,"body":"in and are there certain"},{"speaker":"David Rice","startTime":216.365,"endTime":219.975,"body":"employees that you think should"},{"speaker":"David Rice","startTime":216.365,"endTime":219.975,"body":"maybe be required to some"},{"speaker":"David Rice","startTime":219.975,"endTime":221.185,"body":"extent to be in the office?"},{"speaker":"David Rice","startTime":221.185,"endTime":223.645,"body":"Like, for example, I was"},{"speaker":"David Rice","startTime":221.185,"endTime":223.645,"body":"talking to one expert and he was"},{"speaker":"David Rice","startTime":223.645,"endTime":225.915,"body":"saying, maybe younger employees,"},{"speaker":"David Rice","startTime":223.645,"endTime":225.915,"body":"they need more coaching"},{"speaker":"David Rice","startTime":225.915,"endTime":228.795,"body":"and hands on management, or"},{"speaker":"David Rice","startTime":225.915,"endTime":228.795,"body":"maybe it's new hires during"},{"speaker":"David Rice","startTime":228.795,"endTime":229.925,"body":"a probationary period."},{"speaker":"David Rice","startTime":230.555,"endTime":233.395,"body":"Are there people in our"},{"speaker":"David Rice","startTime":230.555,"endTime":233.395,"body":"organizations where maybe"},{"speaker":"David Rice","startTime":233.405,"endTime":235.835,"body":"should be required to be in"},{"speaker":"David Rice","startTime":233.405,"endTime":235.835,"body":"the office to a certain extent?"},{"speaker":"Rebecca Swanner","startTime":236.185,"endTime":238.165,"body":"Yeah, so"},{"speaker":"Rebecca Swanner","startTime":236.185,"endTime":238.165,"body":"the recent research shows"},{"speaker":"Rebecca Swanner","startTime":238.215,"endTime":242.095,"body":"that this is a generalization"},{"speaker":"Rebecca Swanner","startTime":238.215,"endTime":242.095,"body":"to be most productive in"},{"speaker":"Rebecca Swanner","startTime":242.095,"endTime":244.70499999999998,"body":"general, the average worker"},{"speaker":"Rebecca Swanner","startTime":242.095,"endTime":244.70499999999998,"body":"should be in their office"},{"speaker":"Rebecca Swanner","startTime":244.715,"endTime":246.20499999999998,"body":"about 60% of the time."},{"speaker":"Rebecca Swanner","startTime":246.645,"endTime":249.765,"body":"That's the magic number that"},{"speaker":"Rebecca Swanner","startTime":246.645,"endTime":249.765,"body":"we're seeing, but that doesn't"},{"speaker":"Rebecca Swanner","startTime":249.765,"endTime":251.105,"body":"apply to every industry."},{"speaker":"Rebecca Swanner","startTime":251.135,"endTime":252.475,"body":"That's a generalization."},{"speaker":"Rebecca Swanner","startTime":252.935,"endTime":255.495,"body":"So as far as, are there"},{"speaker":"Rebecca Swanner","startTime":252.935,"endTime":255.495,"body":"different populations that"},{"speaker":"Rebecca Swanner","startTime":255.535,"endTime":256.785,"body":"should be in the office?"},{"speaker":"Rebecca Swanner","startTime":257.115,"endTime":260.015,"body":"Again, I think it's"},{"speaker":"Rebecca Swanner","startTime":257.115,"endTime":260.015,"body":"about understanding your"},{"speaker":"Rebecca Swanner","startTime":260.015,"endTime":262.705,"body":"specific workforce and"},{"speaker":"Rebecca Swanner","startTime":260.015,"endTime":262.705,"body":"what makes sense to them."},{"speaker":"Rebecca Swanner","startTime":262.705,"endTime":265.205,"body":"Because it doesn't make sense"},{"speaker":"Rebecca Swanner","startTime":262.705,"endTime":265.205,"body":"to compel someone to the"},{"speaker":"Rebecca Swanner","startTime":265.205,"endTime":268.85,"body":"office, 40 hours a week to sit"},{"speaker":"Rebecca Swanner","startTime":265.205,"endTime":268.85,"body":"in a chair and do data entry."},{"speaker":"Rebecca Swanner","startTime":268.90000000000003,"endTime":270.49,"body":"And they're talking"},{"speaker":"Rebecca Swanner","startTime":268.90000000000003,"endTime":270.49,"body":"to no one and they're"},{"speaker":"Rebecca Swanner","startTime":270.49,"endTime":272.73,"body":"interacting with, like,"},{"speaker":"Rebecca Swanner","startTime":270.49,"endTime":272.73,"body":"that doesn't make any sense."},{"speaker":"Rebecca Swanner","startTime":273.02000000000004,"endTime":275.58,"body":"Whereas there might be someone,"},{"speaker":"Rebecca Swanner","startTime":273.02000000000004,"endTime":275.58,"body":"maybe they're only coming in two"},{"speaker":"Rebecca Swanner","startTime":275.58,"endTime":278.53,"body":"days a week, but those two days"},{"speaker":"Rebecca Swanner","startTime":275.58,"endTime":278.53,"body":"a week in the office, they're"},{"speaker":"Rebecca Swanner","startTime":278.53,"endTime":280.49,"body":"having really rich experiences."},{"speaker":"Rebecca Swanner","startTime":280.785,"endTime":282.995,"body":"They're collaborating with"},{"speaker":"Rebecca Swanner","startTime":280.785,"endTime":282.995,"body":"their teammates, they're"},{"speaker":"Rebecca Swanner","startTime":282.995,"endTime":285.305,"body":"being mentored or they're"},{"speaker":"Rebecca Swanner","startTime":282.995,"endTime":285.305,"body":"providing mentorship."},{"speaker":"Rebecca Swanner","startTime":285.395,"endTime":288.275,"body":"So I think, approaching it"},{"speaker":"Rebecca Swanner","startTime":285.395,"endTime":288.275,"body":"again from a human level."},{"speaker":"Rebecca Swanner","startTime":288.275,"endTime":292.205,"body":"And if an employee understands"},{"speaker":"Rebecca Swanner","startTime":288.275,"endTime":292.205,"body":"in a really clear way and"},{"speaker":"Rebecca Swanner","startTime":292.205,"endTime":294.615,"body":"a human way from their"},{"speaker":"Rebecca Swanner","startTime":292.205,"endTime":294.615,"body":"employer, I want to give you"},{"speaker":"Rebecca Swanner","startTime":294.615,"endTime":295.955,"body":"the flexibility you need."},{"speaker":"Rebecca Swanner","startTime":296.185,"endTime":298.125,"body":"I want you to have a"},{"speaker":"Rebecca Swanner","startTime":296.185,"endTime":298.125,"body":"healthy work life balance."},{"speaker":"Rebecca Swanner","startTime":298.125,"endTime":300.945,"body":"I'm focused on your"},{"speaker":"Rebecca Swanner","startTime":298.125,"endTime":300.945,"body":"overall wellbeing, but"},{"speaker":"Rebecca Swanner","startTime":301.105,"endTime":302.155,"body":"we're in this together."},{"speaker":"Rebecca Swanner","startTime":302.255,"endTime":302.995,"body":"We're a team."},{"speaker":"Rebecca Swanner","startTime":303.4,"endTime":305.67,"body":"And the research shows"},{"speaker":"Rebecca Swanner","startTime":303.4,"endTime":305.67,"body":"that we do need face"},{"speaker":"Rebecca Swanner","startTime":305.67,"endTime":306.94,"body":"time to be successful."},{"speaker":"Rebecca Swanner","startTime":307.11,"endTime":308.71999999999997,"body":"So what's the"},{"speaker":"Rebecca Swanner","startTime":307.11,"endTime":308.71999999999997,"body":"right balance here?"},{"speaker":"Rebecca Swanner","startTime":308.78,"endTime":310.86,"body":"And then working through"},{"speaker":"Rebecca Swanner","startTime":308.78,"endTime":310.86,"body":"that with your HR team."},{"speaker":"Rebecca Swanner","startTime":311.12,"endTime":313.51,"body":"And again, it might be"},{"speaker":"Rebecca Swanner","startTime":311.12,"endTime":313.51,"body":"different based on different,"},{"speaker":"Rebecca Swanner","startTime":313.51,"endTime":315.46999999999997,"body":"if you have different"},{"speaker":"Rebecca Swanner","startTime":313.51,"endTime":315.46999999999997,"body":"offices, different regions."},{"speaker":"Rebecca Swanner","startTime":315.79,"endTime":318.94,"body":"One of the big rubs with people"},{"speaker":"Rebecca Swanner","startTime":315.79,"endTime":318.94,"body":"coming to the office is commute."},{"speaker":"Rebecca Swanner","startTime":319.33,"endTime":323.63,"body":"So if your office location is"},{"speaker":"Rebecca Swanner","startTime":319.33,"endTime":323.63,"body":"located in a downtown urban"},{"speaker":"Rebecca Swanner","startTime":323.63,"endTime":327.17,"body":"metropolis where people have to"},{"speaker":"Rebecca Swanner","startTime":323.63,"endTime":327.17,"body":"sit in traffic for an hour and"},{"speaker":"Rebecca Swanner","startTime":327.17,"endTime":330.07,"body":"a half because they can't afford"},{"speaker":"Rebecca Swanner","startTime":327.17,"endTime":330.07,"body":"to live near the office and"},{"speaker":"Rebecca Swanner","startTime":330.07,"endTime":333.69,"body":"they have to pay $25 for parking"},{"speaker":"Rebecca Swanner","startTime":330.07,"endTime":333.69,"body":"and there's all these things,"},{"speaker":"Rebecca Swanner","startTime":333.71999999999997,"endTime":334.55,"body":"that are preventing them."},{"speaker":"Rebecca Swanner","startTime":334.55,"endTime":336.78,"body":"Okay, so maybe they only"},{"speaker":"Rebecca Swanner","startTime":334.55,"endTime":336.78,"body":"come in two days a week."},{"speaker":"Rebecca Swanner","startTime":337.0,"endTime":340.71999999999997,"body":"Whereas other offices in more"},{"speaker":"Rebecca Swanner","startTime":337.0,"endTime":340.71999999999997,"body":"suburban areas where people"},{"speaker":"Rebecca Swanner","startTime":340.71999999999997,"endTime":342.77,"body":"can afford a four bedroom"},{"speaker":"Rebecca Swanner","startTime":340.71999999999997,"endTime":342.77,"body":"house down the street from"},{"speaker":"Rebecca Swanner","startTime":342.77,"endTime":345.41,"body":"the office, it takes them 15"},{"speaker":"Rebecca Swanner","startTime":342.77,"endTime":345.41,"body":"minutes to get into the office."},{"speaker":"Rebecca Swanner","startTime":345.67,"endTime":347.66,"body":"Maybe they're happy to"},{"speaker":"Rebecca Swanner","startTime":345.67,"endTime":347.66,"body":"come in four days a week."},{"speaker":"Rebecca Swanner","startTime":348.035,"endTime":350.335,"body":"So again, I think the most"},{"speaker":"Rebecca Swanner","startTime":348.035,"endTime":350.335,"body":"critical mind shift is"},{"speaker":"Rebecca Swanner","startTime":350.34499999999997,"endTime":354.205,"body":"that we can't have these"},{"speaker":"Rebecca Swanner","startTime":350.34499999999997,"endTime":354.205,"body":"one-size-fits-all mandates."},{"speaker":"Rebecca Swanner","startTime":354.205,"endTime":355.545,"body":"I think that's"},{"speaker":"Rebecca Swanner","startTime":354.205,"endTime":355.545,"body":"the biggest thing."},{"speaker":"David Rice","startTime":356.075,"endTime":357.865,"body":"You mentioned the"},{"speaker":"David Rice","startTime":356.075,"endTime":357.865,"body":"collaboration piece there."},{"speaker":"David Rice","startTime":357.865,"endTime":359.835,"body":"And I know that's something"},{"speaker":"David Rice","startTime":357.865,"endTime":359.835,"body":"that a lot of employers are"},{"speaker":"David Rice","startTime":359.835,"endTime":361.525,"body":"looking for as they do this."},{"speaker":"David Rice","startTime":361.685,"endTime":363.775,"body":"We've talked a little bit"},{"speaker":"David Rice","startTime":361.685,"endTime":363.775,"body":"about in the past, like"},{"speaker":"David Rice","startTime":363.795,"endTime":366.555,"body":"activity based design"},{"speaker":"David Rice","startTime":363.795,"endTime":366.555,"body":"when we spoke before this."},{"speaker":"David Rice","startTime":367.245,"endTime":369.805,"body":"What are some of your favorite"},{"speaker":"David Rice","startTime":367.245,"endTime":369.805,"body":"examples of activity based"},{"speaker":"David Rice","startTime":369.805,"endTime":373.09499999999997,"body":"design and how can more"},{"speaker":"David Rice","startTime":369.805,"endTime":373.09499999999997,"body":"organizations apply design"},{"speaker":"David Rice","startTime":373.125,"endTime":374.895,"body":"thinking to physical spaces?"},{"speaker":"Rebecca Swanner","startTime":375.105,"endTime":376.775,"body":"Yeah, so I"},{"speaker":"Rebecca Swanner","startTime":375.105,"endTime":376.775,"body":"think the great thing about"},{"speaker":"Rebecca Swanner","startTime":376.805,"endTime":380.505,"body":"activity based design is it's"},{"speaker":"Rebecca Swanner","startTime":376.805,"endTime":380.505,"body":"all about choice and freedom."},{"speaker":"Rebecca Swanner","startTime":380.835,"endTime":383.895,"body":"And giving people freedom,"},{"speaker":"Rebecca Swanner","startTime":380.835,"endTime":383.895,"body":"whether it's freedom what days"},{"speaker":"Rebecca Swanner","startTime":383.895,"endTime":387.435,"body":"you come in or how much you"},{"speaker":"Rebecca Swanner","startTime":383.895,"endTime":387.435,"body":"come in or what spaces in the"},{"speaker":"Rebecca Swanner","startTime":387.435,"endTime":391.35,"body":"office you use when you are"},{"speaker":"Rebecca Swanner","startTime":387.435,"endTime":391.35,"body":"in, it's really a free benefit"},{"speaker":"Rebecca Swanner","startTime":391.49,"endTime":394.11,"body":"that you can give people"},{"speaker":"Rebecca Swanner","startTime":391.49,"endTime":394.11,"body":"that people really value."},{"speaker":"Rebecca Swanner","startTime":394.34,"endTime":396.91,"body":"And there's a lot of power"},{"speaker":"Rebecca Swanner","startTime":394.34,"endTime":396.91,"body":"when you give someone the"},{"speaker":"Rebecca Swanner","startTime":396.91,"endTime":400.51,"body":"option or you give them the"},{"speaker":"Rebecca Swanner","startTime":396.91,"endTime":400.51,"body":"power to decide how they"},{"speaker":"Rebecca Swanner","startTime":400.51,"endTime":401.59,"body":"can do their best work."},{"speaker":"Rebecca Swanner","startTime":401.61,"endTime":404.74,"body":"So activity based design, and"},{"speaker":"Rebecca Swanner","startTime":401.61,"endTime":404.74,"body":"if someone wants to implement"},{"speaker":"Rebecca Swanner","startTime":405.06,"endTime":407.895,"body":"some of these strategies in"},{"speaker":"Rebecca Swanner","startTime":405.06,"endTime":407.895,"body":"their own workplace, it's"},{"speaker":"Rebecca Swanner","startTime":407.895,"endTime":410.995,"body":"really making sure that your"},{"speaker":"Rebecca Swanner","startTime":407.895,"endTime":410.995,"body":"space is not designed with"},{"speaker":"Rebecca Swanner","startTime":411.035,"endTime":413.565,"body":"just one type of work area."},{"speaker":"Rebecca Swanner","startTime":413.84499999999997,"endTime":417.265,"body":"So rather than having a"},{"speaker":"Rebecca Swanner","startTime":413.84499999999997,"endTime":417.265,"body":"bunch of workstations and no"},{"speaker":"Rebecca Swanner","startTime":417.285,"endTime":420.015,"body":"matter the task for the day,"},{"speaker":"Rebecca Swanner","startTime":417.285,"endTime":420.015,"body":"the employees expected to"},{"speaker":"Rebecca Swanner","startTime":420.015,"endTime":422.755,"body":"go to their workstation or"},{"speaker":"Rebecca Swanner","startTime":420.015,"endTime":422.755,"body":"go to their private office"},{"speaker":"Rebecca Swanner","startTime":422.795,"endTime":424.205,"body":"and do a variety of tasks."},{"speaker":"Rebecca Swanner","startTime":424.7,"endTime":427.99,"body":"In that specifically"},{"speaker":"Rebecca Swanner","startTime":424.7,"endTime":427.99,"body":"designed single space, they"},{"speaker":"Rebecca Swanner","startTime":427.99,"endTime":430.15,"body":"can choose where in the"},{"speaker":"Rebecca Swanner","startTime":427.99,"endTime":430.15,"body":"office they want to work."},{"speaker":"Rebecca Swanner","startTime":430.17,"endTime":433.28,"body":"So if they're coming in and,"},{"speaker":"Rebecca Swanner","startTime":430.17,"endTime":433.28,"body":"they have a problem on one of"},{"speaker":"Rebecca Swanner","startTime":433.28,"endTime":435.07,"body":"their projects and they want"},{"speaker":"Rebecca Swanner","startTime":433.28,"endTime":435.07,"body":"to work through it with the"},{"speaker":"Rebecca Swanner","startTime":435.07,"endTime":438.3,"body":"team, maybe there's a living"},{"speaker":"Rebecca Swanner","startTime":435.07,"endTime":438.3,"body":"room type setting and they go"},{"speaker":"Rebecca Swanner","startTime":438.3,"endTime":440.91,"body":"there and they can hash it out"},{"speaker":"Rebecca Swanner","startTime":438.3,"endTime":440.91,"body":"and there's a coffee table and"},{"speaker":"Rebecca Swanner","startTime":440.91,"endTime":442.17,"body":"there's some whiteboards around."},{"speaker":"Rebecca Swanner","startTime":442.44,"endTime":445.0,"body":"Or if they have a client"},{"speaker":"Rebecca Swanner","startTime":442.44,"endTime":445.0,"body":"calls on their phone, they"},{"speaker":"Rebecca Swanner","startTime":445.0,"endTime":446.2,"body":"can pop into a phone booth."},{"speaker":"Rebecca Swanner","startTime":446.65,"endTime":449.63,"body":"And it's totally acoustically"},{"speaker":"Rebecca Swanner","startTime":446.65,"endTime":449.63,"body":"isolated, great sound"},{"speaker":"Rebecca Swanner","startTime":449.63,"endTime":452.24,"body":"quality, and they can even"},{"speaker":"Rebecca Swanner","startTime":449.63,"endTime":452.24,"body":"take a Zoom call from there."},{"speaker":"Rebecca Swanner","startTime":452.43,"endTime":454.94,"body":"And there's just all these"},{"speaker":"Rebecca Swanner","startTime":452.43,"endTime":454.94,"body":"different types of spaces."},{"speaker":"Rebecca Swanner","startTime":455.21999999999997,"endTime":457.88,"body":"And I know when we talked"},{"speaker":"Rebecca Swanner","startTime":455.21999999999997,"endTime":457.88,"body":"earlier, you said about for"},{"speaker":"Rebecca Swanner","startTime":457.9,"endTime":462.05,"body":"HR teams, how can they prepare"},{"speaker":"Rebecca Swanner","startTime":457.9,"endTime":462.05,"body":"people and equip people for"},{"speaker":"Rebecca Swanner","startTime":462.05,"endTime":464.46,"body":"these new types of workspaces?"},{"speaker":"Rebecca Swanner","startTime":464.785,"endTime":468.375,"body":"And I think part of it is the"},{"speaker":"Rebecca Swanner","startTime":464.785,"endTime":468.375,"body":"HR team and part of it is the"},{"speaker":"Rebecca Swanner","startTime":468.475,"endTime":473.145,"body":"spaces need to be designed in"},{"speaker":"Rebecca Swanner","startTime":468.475,"endTime":473.145,"body":"a way that's didactic, in a way"},{"speaker":"Rebecca Swanner","startTime":473.145,"endTime":475.975,"body":"that people, it's intuitive for"},{"speaker":"Rebecca Swanner","startTime":473.145,"endTime":475.975,"body":"people to know how to use them."},{"speaker":"Rebecca Swanner","startTime":476.505,"endTime":480.275,"body":"So think about when you walk"},{"speaker":"Rebecca Swanner","startTime":476.505,"endTime":480.275,"body":"into a Starbucks, what about a"},{"speaker":"Rebecca Swanner","startTime":480.495,"endTime":485.135,"body":"Starbucks automatically makes"},{"speaker":"Rebecca Swanner","startTime":480.495,"endTime":485.135,"body":"you know how to use that space?"},{"speaker":"Rebecca Swanner","startTime":485.515,"endTime":487.085,"body":"You know, you smell the coffee."},{"speaker":"Rebecca Swanner","startTime":487.255,"endTime":489.425,"body":"You hear the music, there"},{"speaker":"Rebecca Swanner","startTime":487.255,"endTime":489.425,"body":"are a lot of people working"},{"speaker":"Rebecca Swanner","startTime":489.425,"endTime":491.825,"body":"with headphones on, like"},{"speaker":"Rebecca Swanner","startTime":489.425,"endTime":491.825,"body":"there's a lot of cues."},{"speaker":"Rebecca Swanner","startTime":491.985,"endTime":493.865,"body":"So you know, okay, this is"},{"speaker":"Rebecca Swanner","startTime":491.985,"endTime":493.865,"body":"the type of space where it's"},{"speaker":"Rebecca Swanner","startTime":493.915,"endTime":496.315,"body":"not like open mic night,"},{"speaker":"Rebecca Swanner","startTime":493.915,"endTime":496.315,"body":"I'm not going to talk to"},{"speaker":"Rebecca Swanner","startTime":496.315,"endTime":498.675,"body":"other people, I'm going to"},{"speaker":"Rebecca Swanner","startTime":496.315,"endTime":498.675,"body":"do my own quiet work, but"},{"speaker":"Rebecca Swanner","startTime":498.675,"endTime":501.235,"body":"I can be tapping away at my"},{"speaker":"Rebecca Swanner","startTime":498.675,"endTime":501.235,"body":"keyboard, I can be chatting"},{"speaker":"Rebecca Swanner","startTime":501.235,"endTime":504.48,"body":"on the phone and it creates"},{"speaker":"Rebecca Swanner","startTime":501.235,"endTime":504.48,"body":"like a background noise vibe."},{"speaker":"Rebecca Swanner","startTime":504.71999999999997,"endTime":507.46999999999997,"body":"So what are the cues we can"},{"speaker":"Rebecca Swanner","startTime":504.71999999999997,"endTime":507.46999999999997,"body":"embed in the architecture"},{"speaker":"Rebecca Swanner","startTime":507.46999999999997,"endTime":510.03,"body":"so that people know how to"},{"speaker":"Rebecca Swanner","startTime":507.46999999999997,"endTime":510.03,"body":"use different spaces and"},{"speaker":"Rebecca Swanner","startTime":510.03,"endTime":513.25,"body":"what are quiet spaces and"},{"speaker":"Rebecca Swanner","startTime":510.03,"endTime":513.25,"body":"what are loud spaces and how"},{"speaker":"Rebecca Swanner","startTime":513.25,"endTime":516.1600000000001,"body":"can we lay out the space so"},{"speaker":"Rebecca Swanner","startTime":513.25,"endTime":516.1600000000001,"body":"that the quiet and the loud"},{"speaker":"Rebecca Swanner","startTime":516.1800000000001,"endTime":517.33,"body":"are not next to each other?"},{"speaker":"David Rice","startTime":517.85,"endTime":519.27,"body":"It's interesting"},{"speaker":"David Rice","startTime":517.85,"endTime":519.27,"body":"because like you mentioned, like"},{"speaker":"David Rice","startTime":519.27,"endTime":522.02,"body":"the sort of living room set up"},{"speaker":"David Rice","startTime":519.27,"endTime":522.02,"body":"there and I think you go back"},{"speaker":"David Rice","startTime":522.1,"endTime":525.6600000000001,"body":"maybe five, six years and we had"},{"speaker":"David Rice","startTime":522.1,"endTime":525.6600000000001,"body":"a lot of companies, just beanbag"},{"speaker":"David Rice","startTime":525.6700000000001,"endTime":529.4,"body":"chairs and there was ping pong"},{"speaker":"David Rice","startTime":525.6700000000001,"endTime":529.4,"body":"tables and all kinds of sort"},{"speaker":"David Rice","startTime":529.4,"endTime":532.25,"body":"of like almost like gamifying"},{"speaker":"David Rice","startTime":529.4,"endTime":532.25,"body":"the space a little bit."},{"speaker":"David Rice","startTime":532.5550000000001,"endTime":535.485,"body":"Are you seeing trends shift"},{"speaker":"David Rice","startTime":532.5550000000001,"endTime":535.485,"body":"away from that sort of thing, or"},{"speaker":"David Rice","startTime":535.485,"endTime":540.695,"body":"what is it, I guess, employees"},{"speaker":"David Rice","startTime":535.485,"endTime":540.695,"body":"in 20, going into 2024 are"},{"speaker":"David Rice","startTime":540.695,"endTime":543.705,"body":"really valuing about certain"},{"speaker":"David Rice","startTime":540.695,"endTime":543.705,"body":"space, like the workspace?"},{"speaker":"Rebecca Swanner","startTime":544.0050000000001,"endTime":544.2950000000001,"body":"Yeah."},{"speaker":"Rebecca Swanner","startTime":544.3850000000001,"endTime":547.195,"body":"So again, I think it's"},{"speaker":"Rebecca Swanner","startTime":544.3850000000001,"endTime":547.195,"body":"just about having a lot of"},{"speaker":"Rebecca Swanner","startTime":547.225,"endTime":548.975,"body":"different types of space."},{"speaker":"Rebecca Swanner","startTime":549.345,"endTime":553.115,"body":"And types of space like the"},{"speaker":"Rebecca Swanner","startTime":549.345,"endTime":553.115,"body":"whole gamut from very private"},{"speaker":"Rebecca Swanner","startTime":553.1450000000001,"endTime":556.9000000000001,"body":"spaces, to spaces where"},{"speaker":"Rebecca Swanner","startTime":553.1450000000001,"endTime":556.9000000000001,"body":"you're more exposed, town hall"},{"speaker":"Rebecca Swanner","startTime":556.9100000000001,"endTime":561.0600000000001,"body":"spaces, and even like acoustic"},{"speaker":"Rebecca Swanner","startTime":556.9100000000001,"endTime":561.0600000000001,"body":"privacy, like, there just"},{"speaker":"Rebecca Swanner","startTime":561.0600000000001,"endTime":563.21,"body":"has to be a large variety."},{"speaker":"Rebecca Swanner","startTime":563.6800000000001,"endTime":566.98,"body":"I would say from an amenity"},{"speaker":"Rebecca Swanner","startTime":563.6800000000001,"endTime":566.98,"body":"perspective, one trend I'm"},{"speaker":"Rebecca Swanner","startTime":567.0300000000001,"endTime":571.495,"body":"seeing is a lot of these either"},{"speaker":"Rebecca Swanner","startTime":567.0300000000001,"endTime":571.495,"body":"amenities that are a little bit"},{"speaker":"Rebecca Swanner","startTime":571.495,"endTime":575.6750000000001,"body":"more out there or that require"},{"speaker":"Rebecca Swanner","startTime":571.495,"endTime":575.6750000000001,"body":"a bigger real estate footprint."},{"speaker":"Rebecca Swanner","startTime":575.695,"endTime":579.095,"body":"So like a really big game"},{"speaker":"Rebecca Swanner","startTime":575.695,"endTime":579.095,"body":"room or a gym or a really"},{"speaker":"Rebecca Swanner","startTime":579.095,"endTime":580.4250000000001,"body":"large conferencing center."},{"speaker":"Rebecca Swanner","startTime":580.6850000000001,"endTime":582.875,"body":"A lot of these I'm"},{"speaker":"Rebecca Swanner","startTime":580.6850000000001,"endTime":582.875,"body":"seeing are being built"},{"speaker":"Rebecca Swanner","startTime":582.8850000000001,"endTime":584.1650000000001,"body":"out less by the tenant."},{"speaker":"Rebecca Swanner","startTime":584.205,"endTime":586.6650000000001,"body":"And there's a shift that"},{"speaker":"Rebecca Swanner","startTime":584.205,"endTime":586.6650000000001,"body":"now the responsibility"},{"speaker":"Rebecca Swanner","startTime":586.6650000000001,"endTime":589.1550000000001,"body":"is on the landlord or the"},{"speaker":"Rebecca Swanner","startTime":586.6650000000001,"endTime":589.1550000000001,"body":"developer to provide those"},{"speaker":"Rebecca Swanner","startTime":589.1650000000001,"endTime":591.6650000000001,"body":"spaces within the building"},{"speaker":"Rebecca Swanner","startTime":589.1650000000001,"endTime":591.6650000000001,"body":"or within their portfolio."},{"speaker":"Rebecca Swanner","startTime":591.6650000000001,"endTime":594.065,"body":"So it doesn't even need to be"},{"speaker":"Rebecca Swanner","startTime":591.6650000000001,"endTime":594.065,"body":"in that particular building."},{"speaker":"Rebecca Swanner","startTime":594.4150000000001,"endTime":597.1350000000001,"body":"So that if a tenant wants to"},{"speaker":"Rebecca Swanner","startTime":594.4150000000001,"endTime":597.1350000000001,"body":"be able to embrace, let's say,"},{"speaker":"Rebecca Swanner","startTime":597.1350000000001,"endTime":599.875,"body":"activity based design and build"},{"speaker":"Rebecca Swanner","startTime":597.1350000000001,"endTime":599.875,"body":"out a variety of different"},{"speaker":"Rebecca Swanner","startTime":599.8850000000001,"endTime":602.845,"body":"spaces, but one of those spaces"},{"speaker":"Rebecca Swanner","startTime":599.8850000000001,"endTime":602.845,"body":"is a really large training room,"},{"speaker":"Rebecca Swanner","startTime":602.845,"endTime":606.1850000000001,"body":"but they know it's only going"},{"speaker":"Rebecca Swanner","startTime":602.845,"endTime":606.1850000000001,"body":"to be used, once a month, they"},{"speaker":"Rebecca Swanner","startTime":606.1850000000001,"endTime":607.475,"body":"can't afford that real estate."},{"speaker":"Rebecca Swanner","startTime":607.965,"endTime":610.6350000000001,"body":"So they're looking to the"},{"speaker":"Rebecca Swanner","startTime":607.965,"endTime":610.6350000000001,"body":"landlord to say, Hey, do"},{"speaker":"Rebecca Swanner","startTime":610.6350000000001,"endTime":613.355,"body":"you have a training facility"},{"speaker":"Rebecca Swanner","startTime":610.6350000000001,"endTime":613.355,"body":"in this building or in this"},{"speaker":"Rebecca Swanner","startTime":613.355,"endTime":614.7550000000001,"body":"campus that we can utilize?"},{"speaker":"Rebecca Swanner","startTime":615.0500000000001,"endTime":618.0400000000001,"body":"So again, having even more"},{"speaker":"Rebecca Swanner","startTime":615.0500000000001,"endTime":618.0400000000001,"body":"options of space without having"},{"speaker":"Rebecca Swanner","startTime":618.0400000000001,"endTime":621.46,"body":"to foot the bill of building"},{"speaker":"Rebecca Swanner","startTime":618.0400000000001,"endTime":621.46,"body":"out every single type of space."},{"speaker":"Rebecca Swanner","startTime":621.74,"endTime":624.2,"body":"Because again, we're saying"},{"speaker":"Rebecca Swanner","startTime":621.74,"endTime":624.2,"body":"that flex, that spaces can't"},{"speaker":"Rebecca Swanner","startTime":624.2,"endTime":626.94,"body":"be infinitely flexible, right?"},{"speaker":"Rebecca Swanner","startTime":627.5200000000001,"endTime":630.1,"body":"There are specific ways"},{"speaker":"Rebecca Swanner","startTime":627.5200000000001,"endTime":630.1,"body":"to design specific spaces"},{"speaker":"Rebecca Swanner","startTime":630.11,"endTime":632.71,"body":"for specific tasks for"},{"speaker":"Rebecca Swanner","startTime":630.11,"endTime":632.71,"body":"them to really work well."},{"speaker":"Rebecca Swanner","startTime":632.86,"endTime":636.11,"body":"It's not, space is not like"},{"speaker":"Rebecca Swanner","startTime":632.86,"endTime":636.11,"body":"inspector gadget, you know, you"},{"speaker":"Rebecca Swanner","startTime":636.11,"endTime":639.5600000000001,"body":"push a button and it's like,"},{"speaker":"Rebecca Swanner","startTime":636.11,"endTime":639.5600000000001,"body":"and all the, shutters go down"},{"speaker":"Rebecca Swanner","startTime":639.5600000000001,"endTime":642.24,"body":"and a lamp turns on and now"},{"speaker":"Rebecca Swanner","startTime":639.5600000000001,"endTime":642.24,"body":"there's a giant fish tank and"},{"speaker":"Rebecca Swanner","startTime":642.24,"endTime":643.1800000000001,"body":"we're all wearing bathing suits."},{"speaker":"Rebecca Swanner","startTime":643.19,"endTime":644.75,"body":"Like that doesn't"},{"speaker":"Rebecca Swanner","startTime":643.19,"endTime":644.75,"body":"happen, it's not real."},{"speaker":"Rebecca Swanner","startTime":645.0450000000001,"endTime":647.605,"body":"So it's being realistic"},{"speaker":"Rebecca Swanner","startTime":645.0450000000001,"endTime":647.605,"body":"about space I think"},{"speaker":"Rebecca Swanner","startTime":647.605,"endTime":648.725,"body":"is important as well."},{"speaker":"David Rice","startTime":648.955,"endTime":651.3850000000001,"body":"Is there like"},{"speaker":"David Rice","startTime":648.955,"endTime":651.3850000000001,"body":"a psychological element"},{"speaker":"David Rice","startTime":651.4250000000001,"endTime":653.7650000000001,"body":"to creating a space"},{"speaker":"David Rice","startTime":651.4250000000001,"endTime":653.7650000000001,"body":"people want to be in?"},{"speaker":"David Rice","startTime":653.815,"endTime":657.195,"body":"What sort of things in a"},{"speaker":"David Rice","startTime":653.815,"endTime":657.195,"body":"workplace sort of design"},{"speaker":"David Rice","startTime":657.445,"endTime":660.5050000000001,"body":"really make people not only"},{"speaker":"David Rice","startTime":657.445,"endTime":660.5050000000001,"body":"want to use that space, but"},{"speaker":"David Rice","startTime":660.5050000000001,"endTime":664.1850000000001,"body":"feel like comfortable or using"},{"speaker":"David Rice","startTime":660.5050000000001,"endTime":664.1850000000001,"body":"it for different purposes?"},{"speaker":"David Rice","startTime":664.2650000000001,"endTime":666.7850000000001,"body":"What is it that I guess from"},{"speaker":"David Rice","startTime":664.2650000000001,"endTime":666.7850000000001,"body":"a psychological perspective"},{"speaker":"David Rice","startTime":666.7850000000001,"endTime":668.195,"body":"you want to achieve?"},{"speaker":"Rebecca Swanner","startTime":668.4150000000001,"endTime":669.8050000000001,"body":"Yeah, and"},{"speaker":"Rebecca Swanner","startTime":668.4150000000001,"endTime":669.8050000000001,"body":"you mentioned it's interesting"},{"speaker":"Rebecca Swanner","startTime":669.8050000000001,"endTime":672.335,"body":"you mentioned that that gaming"},{"speaker":"Rebecca Swanner","startTime":669.8050000000001,"endTime":672.335,"body":"thing because there was this"},{"speaker":"Rebecca Swanner","startTime":672.355,"endTime":675.575,"body":"trend where it got really"},{"speaker":"Rebecca Swanner","startTime":672.355,"endTime":675.575,"body":"casual, and I would say really"},{"speaker":"Rebecca Swanner","startTime":675.575,"endTime":679.115,"body":"youthful, and now we're seeing"},{"speaker":"Rebecca Swanner","startTime":675.575,"endTime":679.115,"body":"more nods towards hospitality."},{"speaker":"Rebecca Swanner","startTime":679.355,"endTime":682.2850000000001,"body":"So this idea that you walk"},{"speaker":"Rebecca Swanner","startTime":679.355,"endTime":682.2850000000001,"body":"into a space, all of your needs"},{"speaker":"Rebecca Swanner","startTime":682.2850000000001,"endTime":686.315,"body":"are met, the brand cares about"},{"speaker":"Rebecca Swanner","startTime":682.2850000000001,"endTime":686.315,"body":"you, you know, you're embraced."},{"speaker":"Rebecca Swanner","startTime":686.465,"endTime":689.495,"body":"And it's funny because office"},{"speaker":"Rebecca Swanner","startTime":686.465,"endTime":689.495,"body":"space that we're taking cues"},{"speaker":"Rebecca Swanner","startTime":689.495,"endTime":693.075,"body":"from hospitality to the trend"},{"speaker":"Rebecca Swanner","startTime":689.495,"endTime":693.075,"body":"we're seeing now is that there's"},{"speaker":"Rebecca Swanner","startTime":693.075,"endTime":697.215,"body":"a lot more of the hospitality"},{"speaker":"Rebecca Swanner","startTime":693.075,"endTime":697.215,"body":"aspect coming into office space."},{"speaker":"Rebecca Swanner","startTime":697.6400000000001,"endTime":699.34,"body":"And it's interesting, too,"},{"speaker":"Rebecca Swanner","startTime":697.6400000000001,"endTime":699.34,"body":"because if you go to a"},{"speaker":"Rebecca Swanner","startTime":699.34,"endTime":701.44,"body":"hotel nowadays, you'll see"},{"speaker":"Rebecca Swanner","startTime":699.34,"endTime":701.44,"body":"there's a lot of different"},{"speaker":"Rebecca Swanner","startTime":701.45,"endTime":704.2600000000001,"body":"touches they do to make you"},{"speaker":"Rebecca Swanner","startTime":701.45,"endTime":704.2600000000001,"body":"feel at home and make you"},{"speaker":"Rebecca Swanner","startTime":704.2800000000001,"endTime":705.87,"body":"feel like they know you."},{"speaker":"Rebecca Swanner","startTime":706.1500000000001,"endTime":708.7800000000001,"body":"And so it's the same thing"},{"speaker":"Rebecca Swanner","startTime":706.1500000000001,"endTime":708.7800000000001,"body":"in the office to make it"},{"speaker":"Rebecca Swanner","startTime":708.9000000000001,"endTime":712.6500000000001,"body":"a blend of a homey feeling"},{"speaker":"Rebecca Swanner","startTime":708.9000000000001,"endTime":712.6500000000001,"body":"and a hospitality feeling."},{"speaker":"Rebecca Swanner","startTime":712.6600000000001,"endTime":714.57,"body":"Also one of the amenities,"},{"speaker":"Rebecca Swanner","startTime":712.6600000000001,"endTime":714.57,"body":"I would say one of the"},{"speaker":"Rebecca Swanner","startTime":714.57,"endTime":718.33,"body":"emerging amenities that we're"},{"speaker":"Rebecca Swanner","startTime":714.57,"endTime":718.33,"body":"seeing in office spaces, in"},{"speaker":"Rebecca Swanner","startTime":718.33,"endTime":720.83,"body":"individual tenant spaces,"},{"speaker":"Rebecca Swanner","startTime":718.33,"endTime":720.83,"body":"but also in buildings."},{"speaker":"Rebecca Swanner","startTime":720.87,"endTime":723.0600000000001,"body":"So from a landlord and"},{"speaker":"Rebecca Swanner","startTime":720.87,"endTime":723.0600000000001,"body":"developer perspective is"},{"speaker":"Rebecca Swanner","startTime":723.0600000000001,"endTime":724.4300000000001,"body":"this idea of the concierge."},{"speaker":"Rebecca Swanner","startTime":725.345,"endTime":728.1650000000001,"body":"So when you enter a space,"},{"speaker":"Rebecca Swanner","startTime":725.345,"endTime":728.1650000000001,"body":"especially if it's a space"},{"speaker":"Rebecca Swanner","startTime":728.1650000000001,"endTime":731.6850000000001,"body":"that you're not spending 40,"},{"speaker":"Rebecca Swanner","startTime":728.1650000000001,"endTime":731.6850000000001,"body":"50 hours a weekend, there's a"},{"speaker":"Rebecca Swanner","startTime":731.6850000000001,"endTime":735.5150000000001,"body":"place you can go to be oriented"},{"speaker":"Rebecca Swanner","startTime":731.6850000000001,"endTime":735.5150000000001,"body":"if there's something you forgot."},{"speaker":"Rebecca Swanner","startTime":735.5450000000001,"endTime":737.5150000000001,"body":"So you forgot your toothbrush,"},{"speaker":"Rebecca Swanner","startTime":735.5450000000001,"endTime":737.5150000000001,"body":"maybe you come to the"},{"speaker":"Rebecca Swanner","startTime":737.5150000000001,"endTime":739.475,"body":"office, you forgot your"},{"speaker":"Rebecca Swanner","startTime":737.5150000000001,"endTime":739.475,"body":"mouse because you're only"},{"speaker":"Rebecca Swanner","startTime":739.475,"endTime":740.705,"body":"coming in three days a week."},{"speaker":"Rebecca Swanner","startTime":740.8850000000001,"endTime":743.235,"body":"There's someone there with"},{"speaker":"Rebecca Swanner","startTime":740.8850000000001,"endTime":743.235,"body":"a smile, who says, Oh,"},{"speaker":"Rebecca Swanner","startTime":743.235,"endTime":744.2950000000001,"body":"let me help you with that."},{"speaker":"Rebecca Swanner","startTime":744.2950000000001,"endTime":745.0450000000001,"body":"No problem."},{"speaker":"Rebecca Swanner","startTime":745.2850000000001,"endTime":747.365,"body":"They're like the ambassador"},{"speaker":"Rebecca Swanner","startTime":745.2850000000001,"endTime":747.365,"body":"for the space, which I think"},{"speaker":"Rebecca Swanner","startTime":747.365,"endTime":749.8050000000001,"body":"is also important because"},{"speaker":"Rebecca Swanner","startTime":747.365,"endTime":749.8050000000001,"body":"if we're using spaces in new"},{"speaker":"Rebecca Swanner","startTime":749.8050000000001,"endTime":753.0450000000001,"body":"ways, we have to help people"},{"speaker":"Rebecca Swanner","startTime":749.8050000000001,"endTime":753.0450000000001,"body":"understand how to use them."},{"speaker":"Rebecca Swanner","startTime":753.0550000000001,"endTime":755.745,"body":"So I talked about the cues that"},{"speaker":"Rebecca Swanner","startTime":753.0550000000001,"endTime":755.745,"body":"can be within the architecture."},{"speaker":"Rebecca Swanner","startTime":756.095,"endTime":759.095,"body":"It's also not a bad idea"},{"speaker":"Rebecca Swanner","startTime":756.095,"endTime":759.095,"body":"to have a person who is the"},{"speaker":"Rebecca Swanner","startTime":759.095,"endTime":762.0150000000001,"body":"ambassador, who welcomes"},{"speaker":"Rebecca Swanner","startTime":759.095,"endTime":762.0150000000001,"body":"people and orients them into"},{"speaker":"Rebecca Swanner","startTime":762.0150000000001,"endTime":765.315,"body":"the space and helps them"},{"speaker":"Rebecca Swanner","startTime":762.0150000000001,"endTime":765.315,"body":"understand the tools available"},{"speaker":"Rebecca Swanner","startTime":765.315,"endTime":766.7650000000001,"body":"to them and empowers them."},{"speaker":"Rebecca Swanner","startTime":767.1,"endTime":768.33,"body":"It can be this concierge."},{"speaker":"Rebecca Swanner","startTime":768.36,"endTime":772.1700000000001,"body":"I would also say that I don't"},{"speaker":"Rebecca Swanner","startTime":768.36,"endTime":772.1700000000001,"body":"think all of the responsibility"},{"speaker":"Rebecca Swanner","startTime":772.2700000000001,"endTime":775.4000000000001,"body":"should be on the HR team"},{"speaker":"Rebecca Swanner","startTime":772.2700000000001,"endTime":775.4000000000001,"body":"or the facilities team."},{"speaker":"Rebecca Swanner","startTime":775.4100000000001,"endTime":777.9200000000001,"body":"I think really the"},{"speaker":"Rebecca Swanner","startTime":775.4100000000001,"endTime":777.9200000000001,"body":"responsibility is on the"},{"speaker":"Rebecca Swanner","startTime":777.9200000000001,"endTime":781.1400000000001,"body":"leadership and the best"},{"speaker":"Rebecca Swanner","startTime":777.9200000000001,"endTime":781.1400000000001,"body":"way is to lead by example."},{"speaker":"Rebecca Swanner","startTime":781.1700000000001,"endTime":786.1800000000001,"body":"So, let's say you have a work"},{"speaker":"Rebecca Swanner","startTime":781.1700000000001,"endTime":786.1800000000001,"body":"cafe in your space and you want"},{"speaker":"Rebecca Swanner","startTime":786.1800000000001,"endTime":790.5100000000001,"body":"employees to feel like they can"},{"speaker":"Rebecca Swanner","startTime":786.1800000000001,"endTime":790.5100000000001,"body":"go into this space and work on"},{"speaker":"Rebecca Swanner","startTime":790.5100000000001,"endTime":791.83,"body":"their laptop for a couple hours."},{"speaker":"Rebecca Swanner","startTime":791.86,"endTime":794.6400000000001,"body":"And just because they're not"},{"speaker":"Rebecca Swanner","startTime":791.86,"endTime":794.6400000000001,"body":"in their department sitting"},{"speaker":"Rebecca Swanner","startTime":794.6400000000001,"endTime":797.4000000000001,"body":"in a workstation doesn't mean"},{"speaker":"Rebecca Swanner","startTime":794.6400000000001,"endTime":797.4000000000001,"body":"they're not being productive."},{"speaker":"Rebecca Swanner","startTime":797.59,"endTime":800.0400000000001,"body":"And so the leadership"},{"speaker":"Rebecca Swanner","startTime":797.59,"endTime":800.0400000000001,"body":"needs to do that too."},{"speaker":"Rebecca Swanner","startTime":800.09,"endTime":803.5200000000001,"body":"Come out of the office, go to"},{"speaker":"Rebecca Swanner","startTime":800.09,"endTime":803.5200000000001,"body":"the work cafe, take some calls"},{"speaker":"Rebecca Swanner","startTime":803.5200000000001,"endTime":806.61,"body":"from there and set the example"},{"speaker":"Rebecca Swanner","startTime":803.5200000000001,"endTime":806.61,"body":"so that people understand"},{"speaker":"Rebecca Swanner","startTime":806.7600000000001,"endTime":809.08,"body":"just because I'm not seen in"},{"speaker":"Rebecca Swanner","startTime":806.7600000000001,"endTime":809.08,"body":"my seat, no one's judging me."},{"speaker":"Rebecca Swanner","startTime":809.08,"endTime":810.22,"body":"I'm still productive."},{"speaker":"Rebecca Swanner","startTime":810.59,"endTime":813.0600000000001,"body":"It's just important to"},{"speaker":"Rebecca Swanner","startTime":810.59,"endTime":813.0600000000001,"body":"change your posture."},{"speaker":"Rebecca Swanner","startTime":813.1700000000001,"endTime":813.49,"body":"Yeah."},{"speaker":"Rebecca Swanner","startTime":813.5300000000001,"endTime":815.0500000000001,"body":"So people, you know,"},{"speaker":"Rebecca Swanner","startTime":813.5300000000001,"endTime":815.0500000000001,"body":"there's sit, stand desks."},{"speaker":"Rebecca Swanner","startTime":815.4300000000001,"endTime":817.975,"body":"And so when those came out,"},{"speaker":"Rebecca Swanner","startTime":815.4300000000001,"endTime":817.975,"body":"a lot of people just stood"},{"speaker":"Rebecca Swanner","startTime":817.975,"endTime":822.0250000000001,"body":"all day, which was actually"},{"speaker":"Rebecca Swanner","startTime":817.975,"endTime":822.0250000000001,"body":"really bad because the whole"},{"speaker":"Rebecca Swanner","startTime":822.0250000000001,"endTime":824.485,"body":"point is you sit and then"},{"speaker":"Rebecca Swanner","startTime":822.0250000000001,"endTime":824.485,"body":"you stance and then they"},{"speaker":"Rebecca Swanner","startTime":824.485,"endTime":827.0150000000001,"body":"came out with these apps that"},{"speaker":"Rebecca Swanner","startTime":824.485,"endTime":827.0150000000001,"body":"will ding every 20 minutes."},{"speaker":"Rebecca Swanner","startTime":827.0150000000001,"endTime":828.695,"body":"Okay, time to sit,"},{"speaker":"Rebecca Swanner","startTime":827.0150000000001,"endTime":828.695,"body":"time to stand."},{"speaker":"Rebecca Swanner","startTime":829.0050000000001,"endTime":831.5350000000001,"body":"So, one of the great things"},{"speaker":"Rebecca Swanner","startTime":829.0050000000001,"endTime":831.5350000000001,"body":"about activity based design"},{"speaker":"Rebecca Swanner","startTime":832.0350000000001,"endTime":834.9150000000001,"body":"is it leads to changes in"},{"speaker":"Rebecca Swanner","startTime":832.0350000000001,"endTime":834.9150000000001,"body":"posture and movement throughout"},{"speaker":"Rebecca Swanner","startTime":834.9150000000001,"endTime":837.475,"body":"the building, this idea that"},{"speaker":"Rebecca Swanner","startTime":834.9150000000001,"endTime":837.475,"body":"the elevator is going to"},{"speaker":"Rebecca Swanner","startTime":837.475,"endTime":839.6450000000001,"body":"kill us all because we're"},{"speaker":"Rebecca Swanner","startTime":837.475,"endTime":839.6450000000001,"body":"never taking the stairs."},{"speaker":"Rebecca Swanner","startTime":839.725,"endTime":842.845,"body":"So just having to move from"},{"speaker":"Rebecca Swanner","startTime":839.725,"endTime":842.845,"body":"one space to another when"},{"speaker":"Rebecca Swanner","startTime":842.845,"endTime":844.6550000000001,"body":"you change tasks is great."},{"speaker":"Rebecca Swanner","startTime":844.6750000000001,"endTime":845.705,"body":"It's really good for you."},{"speaker":"David Rice","startTime":846.445,"endTime":848.115,"body":"You just"},{"speaker":"David Rice","startTime":846.445,"endTime":848.115,"body":"mentioned changing tasks and"},{"speaker":"David Rice","startTime":848.115,"endTime":849.2550000000001,"body":"that was my next question."},{"speaker":"David Rice","startTime":849.3850000000001,"endTime":851.715,"body":"Are there certain tasks"},{"speaker":"David Rice","startTime":849.3850000000001,"endTime":851.715,"body":"in your opinion that are"},{"speaker":"David Rice","startTime":851.715,"endTime":852.705,"body":"better suited to the office?"},{"speaker":"David Rice","startTime":852.745,"endTime":854.485,"body":"Because I think a lot of people,"},{"speaker":"David Rice","startTime":852.745,"endTime":854.485,"body":"there's certain things they"},{"speaker":"David Rice","startTime":854.485,"endTime":857.365,"body":"like about working at home and"},{"speaker":"David Rice","startTime":854.485,"endTime":857.365,"body":"they think, well, I like if I"},{"speaker":"David Rice","startTime":857.365,"endTime":860.0550000000001,"body":"need to focus or if I need to"},{"speaker":"David Rice","startTime":857.365,"endTime":860.0550000000001,"body":"do this, that's better at home."},{"speaker":"David Rice","startTime":860.065,"endTime":863.3800000000001,"body":"Where versus, meetings"},{"speaker":"David Rice","startTime":860.065,"endTime":863.3800000000001,"body":"were better in the office"},{"speaker":"David Rice","startTime":863.3800000000001,"endTime":864.1800000000001,"body":"or something like that."},{"speaker":"David Rice","startTime":864.49,"endTime":866.48,"body":"What are some of the"},{"speaker":"David Rice","startTime":864.49,"endTime":866.48,"body":"tasks you think are better"},{"speaker":"David Rice","startTime":866.48,"endTime":867.44,"body":"suited to that environment?"},{"speaker":"Rebecca Swanner","startTime":867.6700000000001,"endTime":869.2600000000001,"body":"So I"},{"speaker":"Rebecca Swanner","startTime":867.6700000000001,"endTime":869.2600000000001,"body":"agree a hundred percent."},{"speaker":"Rebecca Swanner","startTime":869.2600000000001,"endTime":872.61,"body":"There are tasks that are"},{"speaker":"Rebecca Swanner","startTime":869.2600000000001,"endTime":872.61,"body":"better suited to the office and"},{"speaker":"Rebecca Swanner","startTime":872.61,"endTime":873.85,"body":"those would be collaboration."},{"speaker":"Rebecca Swanner","startTime":873.86,"endTime":876.36,"body":"I mean, collaboration and"},{"speaker":"Rebecca Swanner","startTime":873.86,"endTime":876.36,"body":"meetings and being creative"},{"speaker":"Rebecca Swanner","startTime":876.36,"endTime":878.8100000000001,"body":"and innovative together"},{"speaker":"Rebecca Swanner","startTime":876.36,"endTime":878.8100000000001,"body":"as a group is obviously"},{"speaker":"Rebecca Swanner","startTime":878.85,"endTime":879.98,"body":"way better in the office."},{"speaker":"Rebecca Swanner","startTime":880.32,"endTime":882.85,"body":"If someone's coming in"},{"speaker":"Rebecca Swanner","startTime":880.32,"endTime":882.85,"body":"just to do heads down"},{"speaker":"Rebecca Swanner","startTime":882.86,"endTime":886.12,"body":"work by themselves, that"},{"speaker":"Rebecca Swanner","startTime":882.86,"endTime":886.12,"body":"doesn't really make sense."},{"speaker":"Rebecca Swanner","startTime":886.24,"endTime":888.84,"body":"And I'm going to say except"},{"speaker":"Rebecca Swanner","startTime":886.24,"endTime":888.84,"body":"because we talked about there's"},{"speaker":"Rebecca Swanner","startTime":888.85,"endTime":892.34,"body":"no one-size-fits-all, that"},{"speaker":"Rebecca Swanner","startTime":888.85,"endTime":892.34,"body":"junior intern that has a micro"},{"speaker":"Rebecca Swanner","startTime":892.34,"endTime":896.23,"body":"apartment with 17 cats, two"},{"speaker":"Rebecca Swanner","startTime":892.34,"endTime":896.23,"body":"dogs, and three roommates,"},{"speaker":"Rebecca Swanner","startTime":896.6700000000001,"endTime":898.8800000000001,"body":"you better believe it's more"},{"speaker":"Rebecca Swanner","startTime":896.6700000000001,"endTime":898.8800000000001,"body":"effective for them to do"},{"speaker":"Rebecca Swanner","startTime":898.8800000000001,"endTime":900.19,"body":"heads down work in the office."},{"speaker":"Rebecca Swanner","startTime":900.75,"endTime":903.1500000000001,"body":"So there are these"},{"speaker":"Rebecca Swanner","startTime":900.75,"endTime":903.1500000000001,"body":"outliers, but in general,"},{"speaker":"Rebecca Swanner","startTime":903.1600000000001,"endTime":906.87,"body":"we found that collaboration"},{"speaker":"Rebecca Swanner","startTime":903.1600000000001,"endTime":906.87,"body":"in person is superior."},{"speaker":"Rebecca Swanner","startTime":907.09,"endTime":910.4200000000001,"body":"And I will say that personally,"},{"speaker":"Rebecca Swanner","startTime":907.09,"endTime":910.4200000000001,"body":"I don't believe that will always"},{"speaker":"Rebecca Swanner","startTime":910.4300000000001,"endTime":915.095,"body":"be the case because I believe"},{"speaker":"Rebecca Swanner","startTime":910.4300000000001,"endTime":915.095,"body":"the reason why collaborating"},{"speaker":"Rebecca Swanner","startTime":915.1550000000001,"endTime":919.815,"body":"remotely is difficult is"},{"speaker":"Rebecca Swanner","startTime":915.1550000000001,"endTime":919.815,"body":"because technology isn't where"},{"speaker":"Rebecca Swanner","startTime":919.815,"endTime":923.3850000000001,"body":"we need it to be for it to be"},{"speaker":"Rebecca Swanner","startTime":919.815,"endTime":923.3850000000001,"body":"seamless, but it will catch up"},{"speaker":"Rebecca Swanner","startTime":923.455,"endTime":924.8050000000001,"body":"because there's a demand for it."},{"speaker":"David Rice","startTime":925.735,"endTime":927.8050000000001,"body":"From a change"},{"speaker":"David Rice","startTime":925.735,"endTime":927.8050000000001,"body":"management perspective,"},{"speaker":"David Rice","startTime":927.825,"endTime":929.9050000000001,"body":"obviously, there's"},{"speaker":"David Rice","startTime":927.825,"endTime":929.9050000000001,"body":"a lot on HR's plate."},{"speaker":"David Rice","startTime":929.955,"endTime":932.3050000000001,"body":"I know you said it shouldn't"},{"speaker":"David Rice","startTime":929.955,"endTime":932.3050000000001,"body":"be all on the HR team, but"},{"speaker":"David Rice","startTime":932.845,"endTime":935.835,"body":"it does fall to HR sometimes"},{"speaker":"David Rice","startTime":932.845,"endTime":935.835,"body":"in terms of how do they"},{"speaker":"David Rice","startTime":935.835,"endTime":938.5150000000001,"body":"motivate employees to take"},{"speaker":"David Rice","startTime":935.835,"endTime":938.5150000000001,"body":"advantage of office spaces."},{"speaker":"David Rice","startTime":938.955,"endTime":941.865,"body":"What advice do you have for"},{"speaker":"David Rice","startTime":938.955,"endTime":941.865,"body":"HR or, people operations"},{"speaker":"David Rice","startTime":941.865,"endTime":944.595,"body":"professionals tasked with"},{"speaker":"David Rice","startTime":941.865,"endTime":944.595,"body":"bringing people back in?"},{"speaker":"David Rice","startTime":944.8850000000001,"endTime":946.6350000000001,"body":"How can they make that"},{"speaker":"David Rice","startTime":944.8850000000001,"endTime":946.6350000000001,"body":"experience a little bit"},{"speaker":"David Rice","startTime":946.6350000000001,"endTime":947.7550000000001,"body":"better, a little bit smoother?"},{"speaker":"Rebecca Swanner","startTime":947.855,"endTime":949.995,"body":"So I"},{"speaker":"Rebecca Swanner","startTime":947.855,"endTime":949.995,"body":"think employee buy in is"},{"speaker":"Rebecca Swanner","startTime":949.995,"endTime":951.125,"body":"really, really important."},{"speaker":"Rebecca Swanner","startTime":951.1450000000001,"endTime":954.375,"body":"And sometimes just giving people"},{"speaker":"Rebecca Swanner","startTime":951.1450000000001,"endTime":954.375,"body":"a seat at the table and letting"},{"speaker":"Rebecca Swanner","startTime":954.375,"endTime":957.74,"body":"them voice their concerns, it"},{"speaker":"Rebecca Swanner","startTime":954.375,"endTime":957.74,"body":"goes a really long way because"},{"speaker":"Rebecca Swanner","startTime":957.75,"endTime":961.1600000000001,"body":"if they are involved, then they"},{"speaker":"Rebecca Swanner","startTime":957.75,"endTime":961.1600000000001,"body":"get committed to the process"},{"speaker":"Rebecca Swanner","startTime":961.1600000000001,"endTime":962.5600000000001,"body":"and they become the Pied Pipers."},{"speaker":"Rebecca Swanner","startTime":962.8900000000001,"endTime":965.2900000000001,"body":"They tell all their teams"},{"speaker":"Rebecca Swanner","startTime":962.8900000000001,"endTime":965.2900000000001,"body":"about how great this is,"},{"speaker":"Rebecca Swanner","startTime":965.2900000000001,"endTime":966.24,"body":"how exciting this is."},{"speaker":"Rebecca Swanner","startTime":966.2800000000001,"endTime":968.7800000000001,"body":"So you have to get buy in"},{"speaker":"Rebecca Swanner","startTime":966.2800000000001,"endTime":968.7800000000001,"body":"at an individual level."},{"speaker":"Rebecca Swanner","startTime":968.7800000000001,"endTime":970.1300000000001,"body":"It doesn't have to be everyone."},{"speaker":"Rebecca Swanner","startTime":970.4100000000001,"endTime":974.0100000000001,"body":"It just has to be enough of the"},{"speaker":"Rebecca Swanner","startTime":970.4100000000001,"endTime":974.0100000000001,"body":"organization that those people"},{"speaker":"Rebecca Swanner","startTime":974.0400000000001,"endTime":976.95,"body":"start spreading the motivation"},{"speaker":"Rebecca Swanner","startTime":974.0400000000001,"endTime":976.95,"body":"and the excitement about"},{"speaker":"Rebecca Swanner","startTime":976.95,"endTime":978.59,"body":"the changes that are coming."},{"speaker":"Rebecca Swanner","startTime":978.7800000000001,"endTime":981.6,"body":"And our company, we do a"},{"speaker":"Rebecca Swanner","startTime":978.7800000000001,"endTime":981.6,"body":"lot of workplace strategy,"},{"speaker":"Rebecca Swanner","startTime":981.6300000000001,"endTime":984.3100000000001,"body":"and we do a lot of surveying"},{"speaker":"Rebecca Swanner","startTime":981.6300000000001,"endTime":984.3100000000001,"body":"with organizations before"},{"speaker":"Rebecca Swanner","startTime":984.3100000000001,"endTime":985.8900000000001,"body":"we design anything."},{"speaker":"Rebecca Swanner","startTime":986.23,"endTime":988.6,"body":"And, I would say the biggest"},{"speaker":"Rebecca Swanner","startTime":986.23,"endTime":988.6,"body":"thing is when you do the"},{"speaker":"Rebecca Swanner","startTime":988.6,"endTime":991.5200000000001,"body":"surveys, if you ask the"},{"speaker":"Rebecca Swanner","startTime":988.6,"endTime":991.5200000000001,"body":"questions, you have to be okay"},{"speaker":"Rebecca Swanner","startTime":991.5200000000001,"endTime":992.6700000000001,"body":"with what the answers are."},{"speaker":"Rebecca Swanner","startTime":992.8900000000001,"endTime":994.44,"body":"Because we don't know what"},{"speaker":"Rebecca Swanner","startTime":992.8900000000001,"endTime":994.44,"body":"the answers are going to be"},{"speaker":"Rebecca Swanner","startTime":994.44,"endTime":995.5600000000001,"body":"until we ask the questions."},{"speaker":"Rebecca Swanner","startTime":996.0300000000001,"endTime":998.1300000000001,"body":"So I think that's the big thing"},{"speaker":"Rebecca Swanner","startTime":996.0300000000001,"endTime":998.1300000000001,"body":"is we know what the questions"},{"speaker":"Rebecca Swanner","startTime":998.1300000000001,"endTime":1001.0,"body":"are to ask, we don't know"},{"speaker":"Rebecca Swanner","startTime":998.1300000000001,"endTime":1001.0,"body":"what the answers will be, and"},{"speaker":"Rebecca Swanner","startTime":1001.0,"endTime":1004.0,"body":"we all have to be ready to"},{"speaker":"Rebecca Swanner","startTime":1001.0,"endTime":1004.0,"body":"radically accept those answers."},{"speaker":"Rebecca Swanner","startTime":1004.46,"endTime":1007.5200000000001,"body":"Even if it doesn't fulfill our"},{"speaker":"Rebecca Swanner","startTime":1004.46,"endTime":1007.5200000000001,"body":"own agendas, because at the"},{"speaker":"Rebecca Swanner","startTime":1007.5200000000001,"endTime":1010.745,"body":"end of the day, it's not about"},{"speaker":"Rebecca Swanner","startTime":1007.5200000000001,"endTime":1010.745,"body":"what are your expectations"},{"speaker":"Rebecca Swanner","startTime":1010.7550000000001,"endTime":1011.815,"body":"about people coming in."},{"speaker":"Rebecca Swanner","startTime":1011.835,"endTime":1015.605,"body":"It's about what's best for the"},{"speaker":"Rebecca Swanner","startTime":1011.835,"endTime":1015.605,"body":"bottom line sounds not very"},{"speaker":"Rebecca Swanner","startTime":1015.605,"endTime":1016.965,"body":"human, but actually it is."},{"speaker":"Rebecca Swanner","startTime":1017.075,"endTime":1020.7850000000001,"body":"Because when people feel like"},{"speaker":"Rebecca Swanner","startTime":1017.075,"endTime":1020.7850000000001,"body":"the company supports them, when"},{"speaker":"Rebecca Swanner","startTime":1020.7850000000001,"endTime":1024.625,"body":"people are loyal and they feel"},{"speaker":"Rebecca Swanner","startTime":1020.7850000000001,"endTime":1024.625,"body":"appreciated and they feel heard"},{"speaker":"Rebecca Swanner","startTime":1024.635,"endTime":1027.825,"body":"and they feel like they have an"},{"speaker":"Rebecca Swanner","startTime":1024.635,"endTime":1027.825,"body":"appropriate work life balance,"},{"speaker":"Rebecca Swanner","startTime":1027.845,"endTime":1030.955,"body":"they do their best work, which"},{"speaker":"Rebecca Swanner","startTime":1027.845,"endTime":1030.955,"body":"in turn affects the bottom line."},{"speaker":"Rebecca Swanner","startTime":1030.955,"endTime":1034.785,"body":"So it all works, as this nice"},{"speaker":"Rebecca Swanner","startTime":1030.955,"endTime":1034.785,"body":"ecosystem, it all moves the"},{"speaker":"Rebecca Swanner","startTime":1034.785,"endTime":1036.025,"body":"needle in the right direction."},{"speaker":"David Rice","startTime":1036.46,"endTime":1038.1,"body":"All right, so"},{"speaker":"David Rice","startTime":1036.46,"endTime":1038.1,"body":"before we go, a couple of"},{"speaker":"David Rice","startTime":1038.14,"endTime":1040.04,"body":"things I wanted to first give"},{"speaker":"David Rice","startTime":1038.14,"endTime":1040.04,"body":"you a chance to tell people"},{"speaker":"David Rice","startTime":1040.04,"endTime":1041.94,"body":"more about where they can"},{"speaker":"David Rice","startTime":1040.04,"endTime":1041.94,"body":"connect with you and find"},{"speaker":"David Rice","startTime":1041.94,"endTime":1043.12,"body":"more about what you're doing."},{"speaker":"Rebecca Swanner","startTime":1043.24,"endTime":1045.88,"body":"Yeah, so I"},{"speaker":"Rebecca Swanner","startTime":1043.24,"endTime":1045.88,"body":"lead workplace design here"},{"speaker":"Rebecca Swanner","startTime":1045.88,"endTime":1047.7,"body":"in Los Angeles for HED."},{"speaker":"Rebecca Swanner","startTime":1047.7,"endTime":1050.52,"body":"We're a national design"},{"speaker":"Rebecca Swanner","startTime":1047.7,"endTime":1050.52,"body":"interiors architecture"},{"speaker":"Rebecca Swanner","startTime":1050.53,"endTime":1051.6000000000001,"body":"engineering firm."},{"speaker":"Rebecca Swanner","startTime":1051.97,"endTime":1056.49,"body":"Our website is hed.design"},{"speaker":"Rebecca Swanner","startTime":1051.97,"endTime":1056.49,"body":"and I'm always happy"},{"speaker":"Rebecca Swanner","startTime":1056.49,"endTime":1057.8600000000001,"body":"to chat with anyone."},{"speaker":"Rebecca Swanner","startTime":1058.06,"endTime":1060.79,"body":"You can drop me a line on"},{"speaker":"Rebecca Swanner","startTime":1058.06,"endTime":1060.79,"body":"LinkedIn Rebecca Swanner."},{"speaker":"Rebecca Swanner","startTime":1061.15,"endTime":1062.395,"body":"Swanner like the bird."},{"speaker":"David Rice","startTime":1063.7450000000001,"endTime":1065.2050000000002,"body":"All right, and"},{"speaker":"David Rice","startTime":1063.7450000000001,"endTime":1065.2050000000002,"body":"the second thing, we've"},{"speaker":"David Rice","startTime":1065.2050000000002,"endTime":1066.825,"body":"started a little tradition"},{"speaker":"David Rice","startTime":1065.2050000000002,"endTime":1066.825,"body":"here on the podcast where you"},{"speaker":"David Rice","startTime":1066.825,"endTime":1069.435,"body":"get to ask me a question, so"},{"speaker":"David Rice","startTime":1066.825,"endTime":1069.435,"body":"I'll turn it over to you and"},{"speaker":"David Rice","startTime":1069.655,"endTime":1070.665,"body":"ask me anything you want."},{"speaker":"Rebecca Swanner","startTime":1071.275,"endTime":1072.885,"body":"Okay, I"},{"speaker":"Rebecca Swanner","startTime":1071.275,"endTime":1072.885,"body":"love this question, because"},{"speaker":"Rebecca Swanner","startTime":1072.885,"endTime":1073.775,"body":"I think about it a lot."},{"speaker":"Rebecca Swanner","startTime":1074.065,"endTime":1078.565,"body":"If you had one superpower,"},{"speaker":"Rebecca Swanner","startTime":1074.065,"endTime":1078.565,"body":"what would it be, and why?"},{"speaker":"David Rice","startTime":1079.575,"endTime":1081.1950000000002,"body":"It's funny, this"},{"speaker":"David Rice","startTime":1079.575,"endTime":1081.1950000000002,"body":"is not one that I think about"},{"speaker":"David Rice","startTime":1081.2050000000002,"endTime":1087.2150000000001,"body":"very often, but probably the"},{"speaker":"David Rice","startTime":1081.2050000000002,"endTime":1087.2150000000001,"body":"ability to see the future, just"},{"speaker":"David Rice","startTime":1087.265,"endTime":1088.4850000000001,"body":"so I can make better plans."},{"speaker":"Rebecca Swanner","startTime":1088.915,"endTime":1090.025,"body":"No, I"},{"speaker":"Rebecca Swanner","startTime":1088.915,"endTime":1090.025,"body":"want to go back in time"},{"speaker":"Rebecca Swanner","startTime":1090.025,"endTime":1093.2150000000001,"body":"and relive moments, or say"},{"speaker":"Rebecca Swanner","startTime":1090.025,"endTime":1093.2150000000001,"body":"things, or unsay things."},{"speaker":"Rebecca Swanner","startTime":1093.595,"endTime":1094.305,"body":"That's interesting."},{"speaker":"Rebecca Swanner","startTime":1094.335,"endTime":1095.4850000000001,"body":"We're yin and yang on that one."},{"speaker":"David Rice","startTime":1096.045,"endTime":1098.2050000000002,"body":"Yeah, I worry"},{"speaker":"David Rice","startTime":1096.045,"endTime":1098.2050000000002,"body":"about the ability to go back"},{"speaker":"David Rice","startTime":1098.2050000000002,"endTime":1101.395,"body":"in time, because I feel like"},{"speaker":"David Rice","startTime":1098.2050000000002,"endTime":1101.395,"body":"I'd just stop appreciating"},{"speaker":"David Rice","startTime":1101.415,"endTime":1104.095,"body":"things as much as I could in the"},{"speaker":"David Rice","startTime":1101.415,"endTime":1104.095,"body":"moment, knowing that I could go"},{"speaker":"David Rice","startTime":1104.105,"endTime":1105.355,"body":"back and do it again anyways."},{"speaker":"David Rice","startTime":1105.74,"endTime":1108.9,"body":"It's kind of like, I stopped"},{"speaker":"David Rice","startTime":1105.74,"endTime":1108.9,"body":"appreciating live TV because"},{"speaker":"David Rice","startTime":1109.24,"endTime":1112.04,"body":"you can just T-vote, well"},{"speaker":"David Rice","startTime":1109.24,"endTime":1112.04,"body":"not T-vote, but YouTube TV."},{"speaker":"David Rice","startTime":1112.3500000000001,"endTime":1113.8300000000002,"body":"So, you know, it was"},{"speaker":"David Rice","startTime":1112.3500000000001,"endTime":1113.8300000000002,"body":"just fast forward to"},{"speaker":"David Rice","startTime":1113.8300000000002,"endTime":1114.73,"body":"the commercials later."},{"speaker":"Rebecca Swanner","startTime":1115.42,"endTime":1115.8600000000001,"body":"Yeah."},{"speaker":"David Rice","startTime":1116.29,"endTime":1116.67,"body":"All right."},{"speaker":"David Rice","startTime":1116.7,"endTime":1118.25,"body":"Well, thank you for"},{"speaker":"David Rice","startTime":1116.7,"endTime":1118.25,"body":"joining us today."},{"speaker":"David Rice","startTime":1118.25,"endTime":1119.55,"body":"I really appreciate it, Rebecca."},{"speaker":"David Rice","startTime":1119.5700000000002,"endTime":1120.68,"body":"Thanks for giving us"},{"speaker":"David Rice","startTime":1119.5700000000002,"endTime":1120.68,"body":"some of your time."},{"speaker":"Rebecca Swanner","startTime":1120.69,"endTime":1120.71,"body":"Yeah."},{"speaker":"Rebecca Swanner","startTime":1121.1000000000001,"endTime":1121.8700000000001,"body":"It's great to be here."},{"speaker":"David Rice","startTime":1122.24,"endTime":1123.68,"body":"And listeners,"},{"speaker":"David Rice","startTime":1122.24,"endTime":1123.68,"body":"if you want to keep up"},{"speaker":"David Rice","startTime":1123.68,"endTime":1126.16,"body":"with all things on coming"},{"speaker":"David Rice","startTime":1123.68,"endTime":1126.16,"body":"back into the office,"},{"speaker":"David Rice","startTime":1126.19,"endTime":1130.22,"body":"workplace design, HR, people"},{"speaker":"David Rice","startTime":1126.19,"endTime":1130.22,"body":"operations, head on over to"},{"speaker":"David Rice","startTime":1130.22,"endTime":1135.55,"body":"peoplemanagingpeople.com/subscribe"},{"speaker":"David Rice","startTime":1130.22,"endTime":1135.55,"body":"and sign up for our newsletter."},{"speaker":"David Rice","startTime":1135.93,"endTime":1138.21,"body":"And until next time, if"},{"speaker":"David Rice","startTime":1135.93,"endTime":1138.21,"body":"you're in the North, build"},{"speaker":"David Rice","startTime":1138.21,"endTime":1141.18,"body":"a snowman, enjoy some cold"},{"speaker":"David Rice","startTime":1138.21,"endTime":1141.18,"body":"weather, drink some hot cocoa."},{"speaker":"David Rice","startTime":1141.98,"endTime":1142.4,"body":"Have a good one!"}]}