{"version":"1.0.0","segments":[{"speaker":"David Rice","startTime":23.82,"endTime":29.770000000000003,"body":"It's a confusing"},{"speaker":"David Rice","startTime":23.82,"endTime":29.770000000000003,"body":"time to lead and to hire new"},{"speaker":"David Rice","startTime":29.770000000000003,"endTime":31.11,"body":"people for your organization."},{"speaker":"David Rice","startTime":31.650000000000002,"endTime":34.02,"body":"AI is changing the skills"},{"speaker":"David Rice","startTime":31.650000000000002,"endTime":34.02,"body":"you need, maybe even"},{"speaker":"David Rice","startTime":34.02,"endTime":34.759,"body":"the talent you need."},{"speaker":"David Rice","startTime":35.429,"endTime":38.379000000000005,"body":"While the economy shows signs"},{"speaker":"David Rice","startTime":35.429,"endTime":38.379000000000005,"body":"of improving, many leaders"},{"speaker":"David Rice","startTime":38.41,"endTime":39.749,"body":"are not so optimistic."},{"speaker":"David Rice","startTime":40.480000000000004,"endTime":43.274,"body":"At a time when borrowing"},{"speaker":"David Rice","startTime":40.480000000000004,"endTime":43.274,"body":"funds is incredibly expensive,"},{"speaker":"David Rice","startTime":43.605000000000004,"endTime":47.295,"body":"optimizing talent strategies and"},{"speaker":"David Rice","startTime":43.605000000000004,"endTime":47.295,"body":"mitigating the cost of turnover"},{"speaker":"David Rice","startTime":47.605000000000004,"endTime":50.125,"body":"couldn't be more important for"},{"speaker":"David Rice","startTime":47.605000000000004,"endTime":50.125,"body":"startups and small business."},{"speaker":"David Rice","startTime":50.525000000000006,"endTime":52.664,"body":"So how should leaders"},{"speaker":"David Rice","startTime":50.525000000000006,"endTime":52.664,"body":"be thinking about these"},{"speaker":"David Rice","startTime":52.664,"endTime":55.464,"body":"challenges and where"},{"speaker":"David Rice","startTime":52.664,"endTime":55.464,"body":"they're headed in 2024?"},{"speaker":"David Rice","startTime":56.745000000000005,"endTime":58.774,"body":"Welcome to the People"},{"speaker":"David Rice","startTime":56.745000000000005,"endTime":58.774,"body":"Managing People Podcast."},{"speaker":"David Rice","startTime":59.164,"endTime":61.474000000000004,"body":"We're on a mission to build"},{"speaker":"David Rice","startTime":59.164,"endTime":61.474000000000004,"body":"a better world of work and to"},{"speaker":"David Rice","startTime":61.474000000000004,"endTime":64.42,"body":"help you create happy, healthy"},{"speaker":"David Rice","startTime":61.474000000000004,"endTime":64.42,"body":"and productive workplaces."},{"speaker":"David Rice","startTime":64.94,"endTime":66.509,"body":"I'm your host, David Rice."},{"speaker":"David Rice","startTime":66.85,"endTime":69.24,"body":"My guest today is Felicia"},{"speaker":"David Rice","startTime":66.85,"endTime":69.24,"body":"Shakiba, host of the CPO"},{"speaker":"David Rice","startTime":69.24,"endTime":72.759,"body":"Playbook Podcast and Fractional"},{"speaker":"David Rice","startTime":69.24,"endTime":72.759,"body":"Chief People Officer."},{"speaker":"David Rice","startTime":73.179,"endTime":75.139,"body":"We're going to be talking about"},{"speaker":"David Rice","startTime":73.179,"endTime":75.139,"body":"some of the challenges leaders"},{"speaker":"David Rice","startTime":75.139,"endTime":77.67,"body":"face today and the type of"},{"speaker":"David Rice","startTime":75.139,"endTime":77.67,"body":"thinking that can help them"},{"speaker":"David Rice","startTime":77.679,"endTime":78.9,"body":"overcome those challenges."},{"speaker":"David Rice","startTime":81.22,"endTime":82.339,"body":"Felicia, welcome."},{"speaker":"Felicia Shakiba","startTime":83.2,"endTime":84.232,"body":"Thank you so much."},{"speaker":"Felicia Shakiba","startTime":84.232,"endTime":85.837,"body":"It's wonderful to be here."},{"speaker":"David Rice","startTime":85.837,"endTime":88.64,"body":"So I want to start"},{"speaker":"David Rice","startTime":85.837,"endTime":88.64,"body":"with a little bit about you."},{"speaker":"David Rice","startTime":89.03999999999999,"endTime":90.73,"body":"You've been in the"},{"speaker":"David Rice","startTime":89.03999999999999,"endTime":90.73,"body":"talent optimization"},{"speaker":"David Rice","startTime":90.73,"endTime":91.94,"body":"space for a long time."},{"speaker":"David Rice","startTime":92.445,"endTime":94.765,"body":"Recently started the"},{"speaker":"David Rice","startTime":92.445,"endTime":94.765,"body":"CPO Playbook Podcast, I"},{"speaker":"David Rice","startTime":94.77499999999999,"endTime":95.765,"body":"think last year, right?"},{"speaker":"David Rice","startTime":96.41499999999999,"endTime":99.225,"body":"So that's where you aim to"},{"speaker":"David Rice","startTime":96.41499999999999,"endTime":99.225,"body":"solve a business challenge"},{"speaker":"David Rice","startTime":99.225,"endTime":102.124,"body":"that chief people officers"},{"speaker":"David Rice","startTime":99.225,"endTime":102.124,"body":"face in every episode."},{"speaker":"David Rice","startTime":102.585,"endTime":105.655,"body":"So my question is what led"},{"speaker":"David Rice","startTime":102.585,"endTime":105.655,"body":"you toward doing the podcast"},{"speaker":"David Rice","startTime":105.685,"endTime":107.835,"body":"and what have you been"},{"speaker":"David Rice","startTime":105.685,"endTime":107.835,"body":"learning from it as you go?"},{"speaker":"Felicia Shakiba","startTime":108.725,"endTime":109.30499999999999,"body":"Thanks, David."},{"speaker":"Felicia Shakiba","startTime":109.30499999999999,"endTime":110.38499999999999,"body":"It's a great question."},{"speaker":"Felicia Shakiba","startTime":111.05499999999999,"endTime":114.405,"body":"Launching the CPO Playbook"},{"speaker":"Felicia 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conversations"},{"speaker":"Felicia Shakiba","startTime":127.975,"endTime":130.234,"body":"to a broader audience."},{"speaker":"Felicia Shakiba","startTime":130.734,"endTime":134.394,"body":"And the individuals I interview"},{"speaker":"Felicia Shakiba","startTime":130.734,"endTime":134.394,"body":"aren't just experts in HR."},{"speaker":"Felicia Shakiba","startTime":134.434,"endTime":137.4,"body":"They represent diverse"},{"speaker":"Felicia Shakiba","startTime":134.434,"endTime":137.4,"body":"leadership roles, including"},{"speaker":"Felicia Shakiba","startTime":137.4,"endTime":140.41,"body":"department heads and"},{"speaker":"Felicia Shakiba","startTime":137.4,"endTime":140.41,"body":"C-suite executives and CEOs."},{"speaker":"Felicia Shakiba","startTime":140.46,"endTime":144.15,"body":"And so by showcasing these"},{"speaker":"Felicia Shakiba","startTime":140.46,"endTime":144.15,"body":"conversations, I wanted to"},{"speaker":"Felicia 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around deciphering"},{"speaker":"Felicia Shakiba","startTime":229.894,"endTime":232.894,"body":"the implications of AI"},{"speaker":"Felicia Shakiba","startTime":229.894,"endTime":232.894,"body":"on businesses and talent,"},{"speaker":"Felicia Shakiba","startTime":232.905,"endTime":238.105,"body":"particularly in addressing"},{"speaker":"Felicia Shakiba","startTime":232.905,"endTime":238.105,"body":"the skill gaps and adapting"},{"speaker":"Felicia Shakiba","startTime":238.115,"endTime":240.435,"body":"to this new technological era."},{"speaker":"David Rice","startTime":240.76,"endTime":242.55,"body":"And I love that"},{"speaker":"David Rice","startTime":240.76,"endTime":242.55,"body":"you said that you learned"},{"speaker":"David Rice","startTime":242.55,"endTime":243.47,"body":"so much from your guests."},{"speaker":"David Rice","startTime":243.47,"endTime":246.07,"body":"That's one of my favorite parts"},{"speaker":"David Rice","startTime":243.47,"endTime":246.07,"body":"of doing this is people I get"},{"speaker":"David Rice","startTime":246.07,"endTime":249.56,"body":"to talk to, I always feel like"},{"speaker":"David Rice","startTime":246.07,"endTime":249.56,"body":"I am a HR expert, sometimes."},{"speaker":"David Rice","startTime":249.59,"endTime":251.85999999999999,"body":"You know, like I've been"},{"speaker":"David Rice","startTime":249.59,"endTime":251.85999999999999,"body":"practicing it for years,"},{"speaker":"David Rice","startTime":253.60999999999999,"endTime":255.64,"body":"but I'm just absorbing"},{"speaker":"David Rice","startTime":253.60999999999999,"endTime":255.64,"body":"knowledge from people who"},{"speaker":"David Rice","startTime":255.64,"endTime":257.31,"body":"have been practicing it."},{"speaker":"David Rice","startTime":258.6,"endTime":260.78000000000003,"body":"But it's, it's fun."},{"speaker":"David Rice","startTime":260.8,"endTime":262.2,"body":"That's one of my"},{"speaker":"David Rice","startTime":260.8,"endTime":262.2,"body":"favorite parts of it."},{"speaker":"David Rice","startTime":263.39,"endTime":264.459,"body":"You mentioned something"},{"speaker":"David Rice","startTime":263.39,"endTime":264.459,"body":"there, you're talking"},{"speaker":"David Rice","startTime":264.46000000000004,"endTime":265.719,"body":"about AI in the workplace."},{"speaker":"David Rice","startTime":265.779,"endTime":267.77000000000004,"body":"And that's something"},{"speaker":"David Rice","startTime":265.779,"endTime":267.77000000000004,"body":"that I think is obviously"},{"speaker":"David Rice","startTime":267.77000000000004,"endTime":268.73,"body":"on all of our minds."},{"speaker":"David Rice","startTime":269.27000000000004,"endTime":273.6,"body":"Since 2023 was such a"},{"speaker":"David Rice","startTime":269.27000000000004,"endTime":273.6,"body":"pivotal year for AI and"},{"speaker":"David Rice","startTime":274.205,"endTime":275.52500000000003,"body":"in terms of how we work."},{"speaker":"David Rice","startTime":276.295,"endTime":277.845,"body":"And one of the big"},{"speaker":"David Rice","startTime":276.295,"endTime":277.845,"body":"challenges we've seen a lot"},{"speaker":"David Rice","startTime":277.845,"endTime":281.525,"body":"of leaders face is how to"},{"speaker":"David Rice","startTime":277.845,"endTime":281.525,"body":"implement AI essentially."},{"speaker":"David Rice","startTime":281.555,"endTime":284.925,"body":"So now we're hearing the"},{"speaker":"David Rice","startTime":281.555,"endTime":284.925,"body":"term chief AI officer being"},{"speaker":"David Rice","startTime":284.925,"endTime":288.669,"body":"thrown around, but it sounds"},{"speaker":"David Rice","startTime":284.925,"endTime":288.669,"body":"confusing, like chief officer"},{"speaker":"David Rice","startTime":288.699,"endTime":290.839,"body":"of AI in the workplace."},{"speaker":"David Rice","startTime":290.839,"endTime":291.799,"body":"What is this role?"},{"speaker":"David Rice","startTime":291.809,"endTime":292.829,"body":"Who occupies it?"},{"speaker":"David Rice","startTime":292.86899999999997,"endTime":295.049,"body":"What is its primary"},{"speaker":"David Rice","startTime":292.86899999999997,"endTime":295.049,"body":"value to the business?"},{"speaker":"David Rice","startTime":295.049,"endTime":295.579,"body":"Would you say?"},{"speaker":"Felicia Shakiba","startTime":296.959,"endTime":299.969,"body":"So I did"},{"speaker":"Felicia Shakiba","startTime":296.959,"endTime":299.969,"body":"a recent interview on the"},{"speaker":"Felicia Shakiba","startTime":299.969,"endTime":304.359,"body":"podcast with Matt Lewis, the"},{"speaker":"Felicia Shakiba","startTime":299.969,"endTime":304.359,"body":"chief AI officer at Inizio"},{"speaker":"Felicia Shakiba","startTime":304.379,"endTime":308.399,"body":"Medical, and the discussion"},{"speaker":"Felicia Shakiba","startTime":304.379,"endTime":308.399,"body":"revolved around leveraging"},{"speaker":"Felicia Shakiba","startTime":308.409,"endTime":313.294,"body":"AI technology to decipher"},{"speaker":"Felicia Shakiba","startTime":308.409,"endTime":313.294,"body":"complex medical content."},{"speaker":"Felicia Shakiba","startTime":313.964,"endTime":318.554,"body":"And their aim is to transform"},{"speaker":"Felicia Shakiba","startTime":313.964,"endTime":318.554,"body":"these studies into accessible,"},{"speaker":"Felicia Shakiba","startTime":318.574,"endTime":322.524,"body":"comprehensible, digestible"},{"speaker":"Felicia Shakiba","startTime":318.574,"endTime":322.524,"body":"information and thereby"},{"speaker":"Felicia Shakiba","startTime":322.544,"endTime":324.984,"body":"advancing the medical knowledge"},{"speaker":"Felicia Shakiba","startTime":322.544,"endTime":324.984,"body":"and strategies within the field."},{"speaker":"Felicia Shakiba","startTime":325.554,"endTime":330.264,"body":"What struck me as particularly"},{"speaker":"Felicia Shakiba","startTime":325.554,"endTime":330.264,"body":"intriguing from our conversation"},{"speaker":"Felicia Shakiba","startTime":330.274,"endTime":333.49399999999997,"body":"was Matt shared with me"},{"speaker":"Felicia Shakiba","startTime":330.274,"endTime":333.49399999999997,"body":"that he's also exploring"},{"speaker":"Felicia Shakiba","startTime":333.49399999999997,"endTime":336.834,"body":"the use of AI internally to"},{"speaker":"Felicia Shakiba","startTime":333.49399999999997,"endTime":336.834,"body":"construct a skills taxonomy."},{"speaker":"Felicia Shakiba","startTime":337.409,"endTime":340.919,"body":"And it was surprising to"},{"speaker":"Felicia Shakiba","startTime":337.409,"endTime":340.919,"body":"hear that a chief AI officer"},{"speaker":"Felicia Shakiba","startTime":340.919,"endTime":343.939,"body":"was focused on a task like"},{"speaker":"Felicia Shakiba","startTime":340.919,"endTime":343.939,"body":"this, because traditionally"},{"speaker":"Felicia Shakiba","startTime":343.959,"endTime":347.669,"body":"one would think that the"},{"speaker":"Felicia Shakiba","startTime":343.959,"endTime":347.669,"body":"role of a chief AI officer"},{"speaker":"Felicia Shakiba","startTime":347.669,"endTime":350.839,"body":"would be to leverage AI for"},{"speaker":"Felicia Shakiba","startTime":347.669,"endTime":350.839,"body":"just optimizing processes or"},{"speaker":"Felicia Shakiba","startTime":350.839,"endTime":352.509,"body":"enhancing the product offerings."},{"speaker":"Felicia Shakiba","startTime":353.029,"endTime":356.679,"body":"However, I found it"},{"speaker":"Felicia Shakiba","startTime":353.029,"endTime":356.679,"body":"compelling fundamentally an"},{"speaker":"Felicia Shakiba","startTime":356.679,"endTime":360.344,"body":"organization's greatest asset"},{"speaker":"Felicia Shakiba","startTime":356.679,"endTime":360.344,"body":"is the people, obviously."},{"speaker":"Felicia Shakiba","startTime":360.374,"endTime":364.204,"body":"And so if there's a chief"},{"speaker":"Felicia Shakiba","startTime":360.374,"endTime":364.204,"body":"AI officer positioned within"},{"speaker":"Felicia Shakiba","startTime":364.204,"endTime":367.284,"body":"the C-suite, why not harness"},{"speaker":"Felicia Shakiba","startTime":364.204,"endTime":367.284,"body":"that expertise to map out the"},{"speaker":"Felicia Shakiba","startTime":367.284,"endTime":370.104,"body":"diverse skills and capabilities"},{"speaker":"Felicia Shakiba","startTime":367.284,"endTime":370.104,"body":"within the organization,"},{"speaker":"Felicia Shakiba","startTime":370.814,"endTime":374.014,"body":"which is ultimately their"},{"speaker":"Felicia Shakiba","startTime":370.814,"endTime":374.014,"body":"most valuable assets, right?"},{"speaker":"Felicia Shakiba","startTime":374.824,"endTime":379.694,"body":"I think creating a robust skills"},{"speaker":"Felicia Shakiba","startTime":374.824,"endTime":379.694,"body":"taxonomy not only helps in"},{"speaker":"Felicia Shakiba","startTime":379.754,"endTime":382.604,"body":"evaluating the current strengths"},{"speaker":"Felicia Shakiba","startTime":379.754,"endTime":382.604,"body":"and gaps, but also provides"},{"speaker":"Felicia Shakiba","startTime":382.604,"endTime":386.024,"body":"a clearer perspective on the"},{"speaker":"Felicia Shakiba","startTime":382.604,"endTime":386.024,"body":"overall organizational needs."},{"speaker":"Felicia Shakiba","startTime":386.394,"endTime":389.004,"body":"And so I'm excited to see"},{"speaker":"Felicia Shakiba","startTime":386.394,"endTime":389.004,"body":"where his role takes him"},{"speaker":"Felicia Shakiba","startTime":389.014,"endTime":390.124,"body":"by the end of the year."},{"speaker":"Felicia Shakiba","startTime":390.424,"endTime":394.774,"body":"But I think overall, the"},{"speaker":"Felicia Shakiba","startTime":390.424,"endTime":394.774,"body":"role of the chief AI officer"},{"speaker":"Felicia Shakiba","startTime":394.824,"endTime":396.544,"body":"is really up in the air."},{"speaker":"Felicia Shakiba","startTime":396.824,"endTime":399.954,"body":"I can only really speak to my"},{"speaker":"Felicia Shakiba","startTime":396.824,"endTime":399.954,"body":"conversation with Matt so far,"},{"speaker":"Felicia Shakiba","startTime":400.234,"endTime":404.934,"body":"but I think we're going to see"},{"speaker":"Felicia Shakiba","startTime":400.234,"endTime":404.934,"body":"a lot of different challenges"},{"speaker":"Felicia Shakiba","startTime":404.944,"endTime":406.394,"body":"that this role is going to face."},{"speaker":"Felicia Shakiba","startTime":406.874,"endTime":409.714,"body":"And we're going to see"},{"speaker":"Felicia Shakiba","startTime":406.874,"endTime":409.714,"body":"if, or which companies"},{"speaker":"Felicia Shakiba","startTime":409.734,"endTime":412.844,"body":"actually need someone in"},{"speaker":"Felicia Shakiba","startTime":409.734,"endTime":412.844,"body":"the C-suite, or perhaps"},{"speaker":"Felicia Shakiba","startTime":413.134,"endTime":418.024,"body":"just under a C-suite member,"},{"speaker":"Felicia Shakiba","startTime":413.134,"endTime":418.024,"body":"depending on how critical"},{"speaker":"Felicia Shakiba","startTime":418.054,"endTime":420.014,"body":"AI is in for that business."},{"speaker":"Felicia Shakiba","startTime":420.014,"endTime":420.734,"body":"Does that make sense?"},{"speaker":"David Rice","startTime":421.114,"endTime":421.864,"body":"Yeah, absolutely."},{"speaker":"David Rice","startTime":421.954,"endTime":424.314,"body":"I mean, I think some"},{"speaker":"David Rice","startTime":421.954,"endTime":424.314,"body":"businesses will be certainly"},{"speaker":"David Rice","startTime":424.314,"endTime":425.564,"body":"impacted more than others."},{"speaker":"David Rice","startTime":425.684,"endTime":428.674,"body":"Knowledge economy jobs"},{"speaker":"David Rice","startTime":425.684,"endTime":428.674,"body":"seem to be really where"},{"speaker":"David Rice","startTime":428.674,"endTime":430.224,"body":"it's getting absorbed fast."},{"speaker":"David Rice","startTime":431.61899999999997,"endTime":434.429,"body":"I think there's been some level"},{"speaker":"David Rice","startTime":431.61899999999997,"endTime":434.429,"body":"of AI in other industries,"},{"speaker":"David Rice","startTime":434.439,"endTime":438.059,"body":"but it just seems to be like"},{"speaker":"David Rice","startTime":434.439,"endTime":438.059,"body":"this last year has been,"},{"speaker":"David Rice","startTime":438.179,"endTime":441.159,"body":"it's caught fire really"},{"speaker":"David Rice","startTime":438.179,"endTime":441.159,"body":"in the knowledge fields."},{"speaker":"David Rice","startTime":441.159,"endTime":443.669,"body":"Now we've been asking a"},{"speaker":"David Rice","startTime":441.159,"endTime":443.669,"body":"lot of questions, right?"},{"speaker":"David Rice","startTime":443.689,"endTime":447.329,"body":"We recently did a survey of HR"},{"speaker":"David Rice","startTime":443.689,"endTime":447.329,"body":"practitioners and leaders about"},{"speaker":"David Rice","startTime":447.329,"endTime":449.519,"body":"their biggest concerns in 2024."},{"speaker":"David Rice","startTime":450.184,"endTime":452.354,"body":"And one of the things that"},{"speaker":"David Rice","startTime":450.184,"endTime":452.354,"body":"came up, unsurprisingly,"},{"speaker":"David Rice","startTime":452.854,"endTime":456.044,"body":"consistently came back, I should"},{"speaker":"David Rice","startTime":452.854,"endTime":456.044,"body":"say, was skills shortages."},{"speaker":"David Rice","startTime":456.614,"endTime":458.774,"body":"And I think there's this"},{"speaker":"David Rice","startTime":456.614,"endTime":458.774,"body":"conversation to be had around"},{"speaker":"David Rice","startTime":458.794,"endTime":461.364,"body":"skills taxonomies, like"},{"speaker":"David Rice","startTime":458.794,"endTime":461.364,"body":"you mentioned there, and"},{"speaker":"David Rice","startTime":461.364,"endTime":462.594,"body":"how those get structured."},{"speaker":"David Rice","startTime":463.434,"endTime":466.264,"body":"In your kind of, fractional"},{"speaker":"David Rice","startTime":463.434,"endTime":466.264,"body":"work what advice do you have"},{"speaker":"David Rice","startTime":466.285,"endTime":469.155,"body":"for companies where skill"},{"speaker":"David Rice","startTime":466.285,"endTime":469.155,"body":"shortages are a big concern?"},{"speaker":"Felicia Shakiba","startTime":470.305,"endTime":474.31,"body":"I think"},{"speaker":"Felicia Shakiba","startTime":470.305,"endTime":474.31,"body":"when facing skills shortages,"},{"speaker":"Felicia Shakiba","startTime":474.5,"endTime":477.59,"body":"organizations should"},{"speaker":"Felicia Shakiba","startTime":474.5,"endTime":477.59,"body":"definitely try to adopt a"},{"speaker":"Felicia Shakiba","startTime":477.59,"endTime":479.42,"body":"more strategic approach."},{"speaker":"Felicia Shakiba","startTime":480.07,"endTime":483.229,"body":"It begins with the building"},{"speaker":"Felicia Shakiba","startTime":480.07,"endTime":483.229,"body":"of a skills taxonomy, a lot"},{"speaker":"Felicia Shakiba","startTime":483.229,"endTime":487.01,"body":"like an inventory of skills,"},{"speaker":"Felicia Shakiba","startTime":483.229,"endTime":487.01,"body":"which really serves as the"},{"speaker":"Felicia Shakiba","startTime":487.01,"endTime":488.96,"body":"foundational assessment tool."},{"speaker":"Felicia Shakiba","startTime":489.32,"endTime":492.52,"body":"So this involves thoroughly"},{"speaker":"Felicia Shakiba","startTime":489.32,"endTime":492.52,"body":"understanding the necessary"},{"speaker":"Felicia Shakiba","startTime":492.53,"endTime":496.6,"body":"and future skill needs for the"},{"speaker":"Felicia Shakiba","startTime":492.53,"endTime":496.6,"body":"organization's success, team"},{"speaker":"Felicia Shakiba","startTime":496.6,"endTime":498.57,"body":"effectiveness, individual roles."},{"speaker":"Felicia Shakiba","startTime":499.299,"endTime":501.749,"body":"At the organizational"},{"speaker":"Felicia Shakiba","startTime":499.299,"endTime":501.749,"body":"level, these skills might"},{"speaker":"Felicia Shakiba","startTime":501.749,"endTime":503.2,"body":"be better defined as values."},{"speaker":"Felicia Shakiba","startTime":503.669,"endTime":506.759,"body":"At the team level, it could"},{"speaker":"Felicia Shakiba","startTime":503.669,"endTime":506.759,"body":"be how teams complement"},{"speaker":"Felicia Shakiba","startTime":506.759,"endTime":510.089,"body":"each other or common"},{"speaker":"Felicia Shakiba","startTime":506.759,"endTime":510.089,"body":"skills within a function."},{"speaker":"Felicia Shakiba","startTime":510.669,"endTime":513.389,"body":"And then there is the level"},{"speaker":"Felicia Shakiba","startTime":510.669,"endTime":513.389,"body":"within the function also"},{"speaker":"Felicia Shakiba","startTime":513.389,"endTime":516.039,"body":"identified as specific"},{"speaker":"Felicia Shakiba","startTime":513.389,"endTime":516.039,"body":"position, more or less."},{"speaker":"Felicia Shakiba","startTime":516.88,"endTime":522.24,"body":"It's crucial to identify both"},{"speaker":"Felicia Shakiba","startTime":516.88,"endTime":522.24,"body":"existing and lack of skills and"},{"speaker":"Felicia Shakiba","startTime":522.24,"endTime":525.38,"body":"evaluate the skill proficiency"},{"speaker":"Felicia Shakiba","startTime":522.24,"endTime":525.38,"body":"levels across the workforce."},{"speaker":"Felicia Shakiba","startTime":526.13,"endTime":529.899,"body":"After building that skills"},{"speaker":"Felicia Shakiba","startTime":526.13,"endTime":529.899,"body":"taxonomy, and there are"},{"speaker":"Felicia Shakiba","startTime":529.899,"endTime":532.879,"body":"many ways to tackle skills"},{"speaker":"Felicia Shakiba","startTime":529.899,"endTime":532.879,"body":"shortages, but here are"},{"speaker":"Felicia Shakiba","startTime":532.879,"endTime":533.989,"body":"a couple strategies."},{"speaker":"Felicia Shakiba","startTime":534.72,"endTime":538.1700000000001,"body":"The first phase involves"},{"speaker":"Felicia Shakiba","startTime":534.72,"endTime":538.1700000000001,"body":"devising a learning"},{"speaker":"Felicia Shakiba","startTime":538.1700000000001,"endTime":539.0400000000001,"body":"and development plan."},{"speaker":"Felicia Shakiba","startTime":539.73,"endTime":543.4190000000001,"body":"The plan should encompass both"},{"speaker":"Felicia Shakiba","startTime":539.73,"endTime":543.4190000000001,"body":"internal skill enhancement"},{"speaker":"Felicia Shakiba","startTime":543.4190000000001,"endTime":547.47,"body":"initiatives and potential"},{"speaker":"Felicia Shakiba","startTime":543.4190000000001,"endTime":547.47,"body":"external skill acquisitions."},{"speaker":"Felicia Shakiba","startTime":547.9590000000001,"endTime":550.359,"body":"So that's how do we"},{"speaker":"Felicia Shakiba","startTime":547.9590000000001,"endTime":550.359,"body":"promote within and how"},{"speaker":"Felicia Shakiba","startTime":550.36,"endTime":551.83,"body":"do we acquire and hire."},{"speaker":"Felicia Shakiba","startTime":552.6700000000001,"endTime":555.6980000000001,"body":"By discerning what can be"},{"speaker":"Felicia Shakiba","startTime":552.6700000000001,"endTime":555.6980000000001,"body":"taught internally and what"},{"speaker":"Felicia Shakiba","startTime":555.6980000000001,"endTime":558.85,"body":"needs to be procured externally,"},{"speaker":"Felicia Shakiba","startTime":555.6980000000001,"endTime":558.85,"body":"organizations can really target"},{"speaker":"Felicia Shakiba","startTime":558.85,"endTime":562.4000000000001,"body":"those programs to address the"},{"speaker":"Felicia Shakiba","startTime":558.85,"endTime":562.4000000000001,"body":"specific skill deficiencies."},{"speaker":"Felicia Shakiba","startTime":562.835,"endTime":565.355,"body":"And again, without that"},{"speaker":"Felicia Shakiba","startTime":562.835,"endTime":565.355,"body":"skills taxonomy, you just"},{"speaker":"Felicia Shakiba","startTime":565.355,"endTime":566.3850000000001,"body":"don't know where to start."},{"speaker":"Felicia Shakiba","startTime":566.7750000000001,"endTime":568.6550000000001,"body":"So that's an"},{"speaker":"Felicia Shakiba","startTime":566.7750000000001,"endTime":568.6550000000001,"body":"important first step."},{"speaker":"Felicia Shakiba","startTime":569.095,"endTime":571.115,"body":"Then I would encourage"},{"speaker":"Felicia Shakiba","startTime":569.095,"endTime":571.115,"body":"companies to invest in"},{"speaker":"Felicia Shakiba","startTime":571.134,"endTime":573.375,"body":"a continuous learning"},{"speaker":"Felicia Shakiba","startTime":571.134,"endTime":573.375,"body":"and development program."},{"speaker":"Felicia Shakiba","startTime":573.945,"endTime":577.0740000000001,"body":"And the programs in the form of"},{"speaker":"Felicia Shakiba","startTime":573.945,"endTime":577.0740000000001,"body":"leadership development, cross"},{"speaker":"Felicia Shakiba","startTime":577.085,"endTime":580.575,"body":"functional learning, mentoring,"},{"speaker":"Felicia Shakiba","startTime":577.085,"endTime":580.575,"body":"onboarding cohorts, and"},{"speaker":"Felicia Shakiba","startTime":580.575,"endTime":583.2850000000001,"body":"specific knowledge development"},{"speaker":"Felicia Shakiba","startTime":580.575,"endTime":583.2850000000001,"body":"within a domain expertise,"},{"speaker":"Felicia Shakiba","startTime":583.6850000000001,"endTime":586.855,"body":"like engineering or science or"},{"speaker":"Felicia Shakiba","startTime":583.6850000000001,"endTime":586.855,"body":"creative talent, for example."},{"speaker":"Felicia Shakiba","startTime":587.695,"endTime":590.485,"body":"Another very important"},{"speaker":"Felicia Shakiba","startTime":587.695,"endTime":590.485,"body":"step is to foster a"},{"speaker":"Felicia Shakiba","startTime":590.485,"endTime":592.0450000000001,"body":"culture of upskilling."},{"speaker":"Felicia Shakiba","startTime":592.725,"endTime":595.3950000000001,"body":"Cultivating a culture"},{"speaker":"Felicia Shakiba","startTime":592.725,"endTime":595.3950000000001,"body":"where continuous learning"},{"speaker":"Felicia Shakiba","startTime":595.4050000000001,"endTime":599.0450000000001,"body":"is encouraged is crucial"},{"speaker":"Felicia Shakiba","startTime":595.4050000000001,"endTime":599.0450000000001,"body":"and very necessary."},{"speaker":"Felicia Shakiba","startTime":599.0640000000001,"endTime":600.5640000000001,"body":"Otherwise, all the"},{"speaker":"Felicia Shakiba","startTime":599.0640000000001,"endTime":600.5640000000001,"body":"work that you're doing"},{"speaker":"Felicia Shakiba","startTime":600.5640000000001,"endTime":601.465,"body":"just doesn't matter."},{"speaker":"Felicia Shakiba","startTime":601.9050000000001,"endTime":605.4440000000001,"body":"It doesn't, doesn't matter, but"},{"speaker":"Felicia Shakiba","startTime":601.9050000000001,"endTime":605.4440000000001,"body":"it's very unlikely that anything"},{"speaker":"Felicia Shakiba","startTime":605.4540000000001,"endTime":607.4040000000001,"body":"will really bloom in the future."},{"speaker":"Felicia Shakiba","startTime":607.874,"endTime":611.9250000000001,"body":"So this involves instilling"},{"speaker":"Felicia Shakiba","startTime":607.874,"endTime":611.9250000000001,"body":"a mindset where employees"},{"speaker":"Felicia Shakiba","startTime":611.9250000000001,"endTime":615.3850000000001,"body":"are motivated to continually"},{"speaker":"Felicia Shakiba","startTime":611.9250000000001,"endTime":615.3850000000001,"body":"enhance their skill sets."},{"speaker":"Felicia Shakiba","startTime":615.7900000000001,"endTime":617.99,"body":"And a culture is, like"},{"speaker":"Felicia Shakiba","startTime":615.7900000000001,"endTime":617.99,"body":"I've always said, best"},{"speaker":"Felicia Shakiba","startTime":618.0500000000001,"endTime":619.1,"body":"driven from the top."},{"speaker":"Felicia Shakiba","startTime":619.5300000000001,"endTime":624.6300000000001,"body":"And so ensuring that the"},{"speaker":"Felicia Shakiba","startTime":619.5300000000001,"endTime":624.6300000000001,"body":"entire C-suite actively"},{"speaker":"Felicia Shakiba","startTime":624.6600000000001,"endTime":627.9090000000001,"body":"participates in ongoing growth"},{"speaker":"Felicia Shakiba","startTime":624.6600000000001,"endTime":627.9090000000001,"body":"and development initiatives"},{"speaker":"Felicia Shakiba","startTime":627.9100000000001,"endTime":631.2700000000001,"body":"sets a very powerful precedent"},{"speaker":"Felicia Shakiba","startTime":627.9100000000001,"endTime":631.2700000000001,"body":"for the entire organization."},{"speaker":"Felicia Shakiba","startTime":631.2800000000001,"endTime":634.6300000000001,"body":"Listening to your high"},{"speaker":"Felicia Shakiba","startTime":631.2800000000001,"endTime":634.6300000000001,"body":"performers, gathering ongoing"},{"speaker":"Felicia Shakiba","startTime":634.6400000000001,"endTime":637.48,"body":"insights from employees"},{"speaker":"Felicia Shakiba","startTime":634.6400000000001,"endTime":637.48,"body":"and managers is critical to"},{"speaker":"Felicia Shakiba","startTime":637.48,"endTime":640.8900000000001,"body":"understanding how to prioritize"},{"speaker":"Felicia Shakiba","startTime":637.48,"endTime":640.8900000000001,"body":"learning and development needs"},{"speaker":"Felicia Shakiba","startTime":641.1700000000001,"endTime":643.9300000000001,"body":"and really fostering that"},{"speaker":"Felicia Shakiba","startTime":641.1700000000001,"endTime":643.9300000000001,"body":"continuous learning culture."},{"speaker":"David Rice","startTime":644.19,"endTime":645.84,"body":"One of the things"},{"speaker":"David Rice","startTime":644.19,"endTime":645.84,"body":"that you and I were chatting"},{"speaker":"David Rice","startTime":645.84,"endTime":649.12,"body":"about beforehand was this"},{"speaker":"David Rice","startTime":645.84,"endTime":649.12,"body":"idea of lateral thinking as"},{"speaker":"David Rice","startTime":649.12,"endTime":650.5500000000001,"body":"a competency for leaders."},{"speaker":"David Rice","startTime":650.82,"endTime":652.509,"body":"We're talking about,"},{"speaker":"David Rice","startTime":650.82,"endTime":652.509,"body":"training and development"},{"speaker":"David Rice","startTime":652.5100000000001,"endTime":653.22,"body":"here a little bit."},{"speaker":"David Rice","startTime":654.0490000000001,"endTime":657.48,"body":"How do you advise leaders"},{"speaker":"David Rice","startTime":654.0490000000001,"endTime":657.48,"body":"to approach lateral thinking"},{"speaker":"David Rice","startTime":657.48,"endTime":660.719,"body":"in particular in how"},{"speaker":"David Rice","startTime":657.48,"endTime":660.719,"body":"they think about talent"},{"speaker":"David Rice","startTime":660.719,"endTime":662.589,"body":"challenges their workspace?"},{"speaker":"Felicia Shakiba","startTime":663.5400000000001,"endTime":666.0100000000001,"body":"Let's first"},{"speaker":"Felicia Shakiba","startTime":663.5400000000001,"endTime":666.0100000000001,"body":"define lateral thinking for"},{"speaker":"Felicia Shakiba","startTime":666.0100000000001,"endTime":667.47,"body":"the sake of this conversation."},{"speaker":"David Rice","startTime":667.5300000000001,"endTime":668.82,"body":"Yeah, for"},{"speaker":"David Rice","startTime":667.5300000000001,"endTime":668.82,"body":"the sake of the audience."},{"speaker":"Felicia Shakiba","startTime":669.32,"endTime":669.6700000000001,"body":"Right?"},{"speaker":"Felicia Shakiba","startTime":670.24,"endTime":673.3000000000001,"body":"I barely knew what it was,"},{"speaker":"Felicia Shakiba","startTime":670.24,"endTime":673.3000000000001,"body":"a month ago, but lateral"},{"speaker":"Felicia Shakiba","startTime":673.32,"endTime":677.639,"body":"thinking within the realm"},{"speaker":"Felicia Shakiba","startTime":673.32,"endTime":677.639,"body":"of AI integration, such as"},{"speaker":"Felicia Shakiba","startTime":677.649,"endTime":682.75,"body":"working alongside platforms"},{"speaker":"Felicia Shakiba","startTime":677.649,"endTime":682.75,"body":"like ChatGPT, extends beyond"},{"speaker":"Felicia Shakiba","startTime":682.7990000000001,"endTime":686.3090000000001,"body":"merely just using AI as"},{"speaker":"Felicia Shakiba","startTime":682.7990000000001,"endTime":686.3090000000001,"body":"an answer generating tool."},{"speaker":"Felicia Shakiba","startTime":686.774,"endTime":689.985,"body":"It's about leveraging AI"},{"speaker":"Felicia Shakiba","startTime":686.774,"endTime":689.985,"body":"as a catalyst to foster"},{"speaker":"Felicia Shakiba","startTime":689.985,"endTime":693.345,"body":"innovation, stimulate"},{"speaker":"Felicia Shakiba","startTime":689.985,"endTime":693.345,"body":"creativity, and enhance"},{"speaker":"Felicia Shakiba","startTime":693.445,"endTime":694.6640000000001,"body":"decision making processes."},{"speaker":"Felicia Shakiba","startTime":695.205,"endTime":698.844,"body":"So in essence, lateral thinking"},{"speaker":"Felicia Shakiba","startTime":695.205,"endTime":698.844,"body":"involves collaborating with"},{"speaker":"Felicia Shakiba","startTime":698.844,"endTime":701.984,"body":"AI platforms, not to receive"},{"speaker":"Felicia Shakiba","startTime":698.844,"endTime":701.984,"body":"direct solutions, but to"},{"speaker":"Felicia Shakiba","startTime":701.985,"endTime":706.1640000000001,"body":"ignite ideation, facilitate"},{"speaker":"Felicia Shakiba","startTime":701.985,"endTime":706.1640000000001,"body":"brainstorming sessions, and"},{"speaker":"Felicia Shakiba","startTime":706.1640000000001,"endTime":707.6940000000001,"body":"present diverse perspectives."},{"speaker":"Felicia Shakiba","startTime":708.214,"endTime":713.1540000000001,"body":"Instead of viewing AI as a final"},{"speaker":"Felicia Shakiba","startTime":708.214,"endTime":713.1540000000001,"body":"arbiter of answers, it should"},{"speaker":"Felicia Shakiba","startTime":713.2040000000001,"endTime":716.9240000000001,"body":"serve as a springboard for"},{"speaker":"Felicia Shakiba","startTime":713.2040000000001,"endTime":716.9240000000001,"body":"generating ideas and sparking"},{"speaker":"Felicia Shakiba","startTime":716.9540000000001,"endTime":718.114,"body":"unconventional thinking."},{"speaker":"Felicia Shakiba","startTime":719.014,"endTime":722.884,"body":"So when advising leaders on"},{"speaker":"Felicia Shakiba","startTime":719.014,"endTime":722.884,"body":"addressing talent challenges,"},{"speaker":"Felicia Shakiba","startTime":723.094,"endTime":726.874,"body":"my recommended approach would"},{"speaker":"Felicia Shakiba","startTime":723.094,"endTime":726.874,"body":"involve designing a tailored"},{"speaker":"Felicia Shakiba","startTime":726.884,"endTime":731.104,"body":"learning program for all team"},{"speaker":"Felicia Shakiba","startTime":726.884,"endTime":731.104,"body":"members by function or project."},{"speaker":"Felicia Shakiba","startTime":731.7890000000001,"endTime":735.6690000000001,"body":"And this program should focus on"},{"speaker":"Felicia Shakiba","startTime":731.7890000000001,"endTime":735.6690000000001,"body":"leveraging specific techniques"},{"speaker":"Felicia Shakiba","startTime":735.6790000000001,"endTime":739.58,"body":"to tackle day to day talent"},{"speaker":"Felicia Shakiba","startTime":735.6790000000001,"endTime":739.58,"body":"challenges unique to the"},{"speaker":"Felicia Shakiba","startTime":739.58,"endTime":743.7090000000001,"body":"team's function, and perhaps"},{"speaker":"Felicia Shakiba","startTime":739.58,"endTime":743.7090000000001,"body":"engaging in practical methods"},{"speaker":"Felicia Shakiba","startTime":743.73,"endTime":747.49,"body":"like simulations, identifying"},{"speaker":"Felicia Shakiba","startTime":743.73,"endTime":747.49,"body":"effective techniques, and"},{"speaker":"Felicia Shakiba","startTime":747.509,"endTime":750.8190000000001,"body":"implementing gamified problem"},{"speaker":"Felicia Shakiba","startTime":747.509,"endTime":750.8190000000001,"body":"solving exercises that"},{"speaker":"Felicia Shakiba","startTime":750.8190000000001,"endTime":752.7090000000001,"body":"incorporate ChatGPT assistance."},{"speaker":"Felicia Shakiba","startTime":752.7090000000001,"endTime":755.6690000000001,"body":"In other words, get people"},{"speaker":"Felicia Shakiba","startTime":752.7090000000001,"endTime":755.6690000000001,"body":"in the habit of treating"},{"speaker":"Felicia Shakiba","startTime":755.6690000000001,"endTime":758.7890000000001,"body":"ChatGPT like a team member"},{"speaker":"Felicia Shakiba","startTime":755.6690000000001,"endTime":758.7890000000001,"body":"and not a cheat sheet."},{"speaker":"Felicia Shakiba","startTime":759.139,"endTime":762.339,"body":"I think one episode that"},{"speaker":"Felicia Shakiba","startTime":759.139,"endTime":762.339,"body":"is going to launch fairly"},{"speaker":"Felicia Shakiba","startTime":762.339,"endTime":765.399,"body":"soon, and actually it's like"},{"speaker":"Felicia Shakiba","startTime":762.339,"endTime":765.399,"body":"a video interview on how to"},{"speaker":"Felicia Shakiba","startTime":765.4090000000001,"endTime":768.339,"body":"create OKRs with ChatGPT."},{"speaker":"Felicia Shakiba","startTime":768.7090000000001,"endTime":773.589,"body":"And it's not what you think it"},{"speaker":"Felicia Shakiba","startTime":768.7090000000001,"endTime":773.589,"body":"would be, but we actually went"},{"speaker":"Felicia Shakiba","startTime":773.599,"endTime":779.3090000000001,"body":"through the process and it was"},{"speaker":"Felicia Shakiba","startTime":773.599,"endTime":779.3090000000001,"body":"so eye opening and fantastic"},{"speaker":"Felicia Shakiba","startTime":779.359,"endTime":782.7990000000001,"body":"and brought so many ideas to"},{"speaker":"Felicia Shakiba","startTime":779.359,"endTime":782.7990000000001,"body":"the table that I probably would"},{"speaker":"Felicia Shakiba","startTime":782.7990000000001,"endTime":784.5390000000001,"body":"have never thought of before."},{"speaker":"Felicia Shakiba","startTime":784.854,"endTime":787.854,"body":"And it was really more of"},{"speaker":"Felicia Shakiba","startTime":784.854,"endTime":787.854,"body":"like a third person in the"},{"speaker":"Felicia Shakiba","startTime":787.854,"endTime":791.8340000000001,"body":"room versus just a one-on-one"},{"speaker":"Felicia Shakiba","startTime":787.854,"endTime":791.8340000000001,"body":"conversation plus an AI bot."},{"speaker":"Felicia Shakiba","startTime":792.1540000000001,"endTime":792.7840000000001,"body":"That makes sense?"},{"speaker":"David Rice","startTime":793.0640000000001,"endTime":793.984,"body":"Yeah, absolutely."},{"speaker":"David Rice","startTime":793.984,"endTime":796.734,"body":"No, I love talking about it"},{"speaker":"David Rice","startTime":793.984,"endTime":796.734,"body":"as a starting point because,"},{"speaker":"David Rice","startTime":796.7940000000001,"endTime":799.2040000000001,"body":"we're going to talk about"},{"speaker":"David Rice","startTime":796.7940000000001,"endTime":799.2040000000001,"body":"diverse perspectives, right?"},{"speaker":"David Rice","startTime":799.5440000000001,"endTime":802.594,"body":"So when you put something in,"},{"speaker":"David Rice","startTime":799.5440000000001,"endTime":802.594,"body":"like I can put the same question"},{"speaker":"David Rice","startTime":802.594,"endTime":805.644,"body":"as one of my colleagues, but"},{"speaker":"David Rice","startTime":802.594,"endTime":805.644,"body":"sir, you know, like I have a"},{"speaker":"David Rice","startTime":805.644,"endTime":807.4340000000001,"body":"colleague who is from Nigeria."},{"speaker":"David Rice","startTime":807.9090000000001,"endTime":810.269,"body":"It's just, it's obviously"},{"speaker":"David Rice","startTime":807.9090000000001,"endTime":810.269,"body":"lived a different life than me."},{"speaker":"David Rice","startTime":810.769,"endTime":813.119,"body":"We're going to interpret what"},{"speaker":"David Rice","startTime":810.769,"endTime":813.119,"body":"it spits out in two different"},{"speaker":"David Rice","startTime":813.119,"endTime":817.48,"body":"ways, bringing that sort of"},{"speaker":"David Rice","startTime":813.119,"endTime":817.48,"body":"interpretation to life and"},{"speaker":"David Rice","startTime":817.48,"endTime":821.0490000000001,"body":"having that be visible in our"},{"speaker":"David Rice","startTime":817.48,"endTime":821.0490000000001,"body":"products and in our, well, like"},{"speaker":"David Rice","startTime":821.0490000000001,"endTime":823.389,"body":"the content that we create,"},{"speaker":"David Rice","startTime":821.0490000000001,"endTime":823.389,"body":"I think is really important."},{"speaker":"David Rice","startTime":823.839,"endTime":825.36,"body":"So yeah, I liked"},{"speaker":"David Rice","startTime":823.839,"endTime":825.36,"body":"that you said that."},{"speaker":"David Rice","startTime":825.6890000000001,"endTime":827.6990000000001,"body":"Like I said before, I've been"},{"speaker":"David Rice","startTime":825.6890000000001,"endTime":827.6990000000001,"body":"asking a lot of questions,"},{"speaker":"David Rice","startTime":827.9190000000001,"endTime":831.7990000000001,"body":"turnover continues to be a big"},{"speaker":"David Rice","startTime":827.9190000000001,"endTime":831.7990000000001,"body":"focus for a lot of companies."},{"speaker":"David Rice","startTime":832.2790000000001,"endTime":834.399,"body":"I'm curious, because you're"},{"speaker":"David Rice","startTime":832.2790000000001,"endTime":834.399,"body":"talking to a lot of people"},{"speaker":"David Rice","startTime":834.399,"endTime":837.009,"body":"too, as well, or you're"},{"speaker":"David Rice","startTime":834.399,"endTime":837.009,"body":"talking to a lot of people as"},{"speaker":"David Rice","startTime":837.009,"endTime":840.1590000000001,"body":"well, and there's the chief"},{"speaker":"David Rice","startTime":837.009,"endTime":840.1590000000001,"body":"people officer angle to it."},{"speaker":"David Rice","startTime":840.2090000000001,"endTime":842.7090000000001,"body":"What do you think will play"},{"speaker":"David Rice","startTime":840.2090000000001,"endTime":842.7090000000001,"body":"the biggest factor in talent"},{"speaker":"David Rice","startTime":842.719,"endTime":844.7090000000001,"body":"turnover and retention in 2024?"},{"speaker":"Felicia Shakiba","startTime":845.5390000000001,"endTime":848.749,"body":"Employee"},{"speaker":"Felicia Shakiba","startTime":845.5390000000001,"endTime":848.749,"body":"turnover and retention has been"},{"speaker":"Felicia Shakiba","startTime":848.749,"endTime":852.149,"body":"a concern for companies for a"},{"speaker":"Felicia Shakiba","startTime":848.749,"endTime":852.149,"body":"long time, and rightfully so."},{"speaker":"Felicia Shakiba","startTime":852.8090000000001,"endTime":856.4490000000001,"body":"It's a primary driver for"},{"speaker":"Felicia Shakiba","startTime":852.8090000000001,"endTime":856.4490000000001,"body":"employees leaving a company"},{"speaker":"Felicia Shakiba","startTime":856.609,"endTime":860.489,"body":"often centers on the absence"},{"speaker":"Felicia Shakiba","startTime":856.609,"endTime":860.489,"body":"of opportunities for career"},{"speaker":"Felicia Shakiba","startTime":860.489,"endTime":863.769,"body":"progression, and I've seen this"},{"speaker":"Felicia Shakiba","startTime":860.489,"endTime":863.769,"body":"over and over and over again."},{"speaker":"Felicia Shakiba","startTime":864.3090000000001,"endTime":867.4290000000001,"body":"And this is across generations,"},{"speaker":"Felicia Shakiba","startTime":864.3090000000001,"endTime":867.4290000000001,"body":"professional growth and career"},{"speaker":"Felicia Shakiba","startTime":867.4290000000001,"endTime":871.349,"body":"development stands as one of the"},{"speaker":"Felicia Shakiba","startTime":867.4290000000001,"endTime":871.349,"body":"top crucial desires for people."},{"speaker":"Felicia Shakiba","startTime":871.974,"endTime":875.984,"body":"In addition, I think"},{"speaker":"Felicia Shakiba","startTime":871.974,"endTime":875.984,"body":"workplace flexibility has"},{"speaker":"Felicia Shakiba","startTime":875.984,"endTime":879.874,"body":"emerged as a pivotal factor,"},{"speaker":"Felicia Shakiba","startTime":875.984,"endTime":879.874,"body":"particularly in 2023."},{"speaker":"Felicia Shakiba","startTime":879.884,"endTime":884.6940000000001,"body":"And as we transition into"},{"speaker":"Felicia Shakiba","startTime":879.884,"endTime":884.6940000000001,"body":"2024, the shift to remote"},{"speaker":"Felicia Shakiba","startTime":884.6940000000001,"endTime":888.744,"body":"work, accustomed individuals"},{"speaker":"Felicia Shakiba","startTime":884.6940000000001,"endTime":888.744,"body":"to flexibility, which have"},{"speaker":"Felicia Shakiba","startTime":888.7840000000001,"endTime":891.724,"body":"continued to present challenges"},{"speaker":"Felicia Shakiba","startTime":888.7840000000001,"endTime":891.724,"body":"as companies really try to"},{"speaker":"Felicia Shakiba","startTime":891.724,"endTime":895.9440000000001,"body":"navigate and return the onsite"},{"speaker":"Felicia Shakiba","startTime":891.724,"endTime":895.9440000000001,"body":"or hybrid work settings."},{"speaker":"Felicia Shakiba","startTime":896.349,"endTime":900.6990000000001,"body":"And finally, the onboarding"},{"speaker":"Felicia Shakiba","startTime":896.349,"endTime":900.6990000000001,"body":"process significantly influences"},{"speaker":"Felicia Shakiba","startTime":900.6990000000001,"endTime":901.8290000000001,"body":"employee retention rates."},{"speaker":"Felicia Shakiba","startTime":902.269,"endTime":905.609,"body":"If you think about it, and this"},{"speaker":"Felicia Shakiba","startTime":902.269,"endTime":905.609,"body":"is very interesting statistic,"},{"speaker":"Felicia Shakiba","startTime":905.6990000000001,"endTime":910.089,"body":"38% of employees depart within"},{"speaker":"Felicia Shakiba","startTime":905.6990000000001,"endTime":910.089,"body":"their first initial year and"},{"speaker":"Felicia Shakiba","startTime":910.089,"endTime":914.119,"body":"a substantial percentage,"},{"speaker":"Felicia Shakiba","startTime":910.089,"endTime":914.119,"body":"that might be attributed to"},{"speaker":"Felicia Shakiba","startTime":914.1990000000001,"endTime":917.2990000000001,"body":"established employees feeling"},{"speaker":"Felicia Shakiba","startTime":914.1990000000001,"endTime":917.2990000000001,"body":"threatened by newcomers."},{"speaker":"Felicia Shakiba","startTime":917.724,"endTime":920.9440000000001,"body":"The resistance to change"},{"speaker":"Felicia Shakiba","startTime":917.724,"endTime":920.9440000000001,"body":"sometimes manifests in"},{"speaker":"Felicia Shakiba","startTime":920.9540000000001,"endTime":924.604,"body":"legacy employees and of"},{"speaker":"Felicia Shakiba","startTime":920.9540000000001,"endTime":924.604,"body":"undermining new hires."},{"speaker":"Felicia Shakiba","startTime":925.094,"endTime":926.4340000000001,"body":"This hinders their success."},{"speaker":"Felicia Shakiba","startTime":927.0540000000001,"endTime":931.724,"body":"And to solve for this, fostering"},{"speaker":"Felicia Shakiba","startTime":927.0540000000001,"endTime":931.724,"body":"a sense of responsibility among"},{"speaker":"Felicia Shakiba","startTime":931.724,"endTime":936.0740000000001,"body":"legacy employees in supporting"},{"speaker":"Felicia Shakiba","startTime":931.724,"endTime":936.0740000000001,"body":"and ensuring the success of"},{"speaker":"Felicia Shakiba","startTime":936.0740000000001,"endTime":939.894,"body":"new hires within their first"},{"speaker":"Felicia Shakiba","startTime":936.0740000000001,"endTime":939.894,"body":"year, I think is a strategy"},{"speaker":"Felicia Shakiba","startTime":940.134,"endTime":943.724,"body":"I've actually never seen in a"},{"speaker":"Felicia Shakiba","startTime":940.134,"endTime":943.724,"body":"company leverage before, but I"},{"speaker":"Felicia Shakiba","startTime":943.744,"endTime":947.6640000000001,"body":"think it seems promising and I'd"},{"speaker":"Felicia Shakiba","startTime":943.744,"endTime":947.6640000000001,"body":"be interested in hearing from"},{"speaker":"Felicia Shakiba","startTime":947.6640000000001,"endTime":950.999,"body":"a company that would want to"},{"speaker":"Felicia Shakiba","startTime":947.6640000000001,"endTime":950.999,"body":"deploy this type of strategy."},{"speaker":"Felicia Shakiba","startTime":951.3190000000001,"endTime":953.6690000000001,"body":"I think it's surprising that"},{"speaker":"Felicia Shakiba","startTime":951.3190000000001,"endTime":953.6690000000001,"body":"some leaders overlook the"},{"speaker":"Felicia Shakiba","startTime":953.6690000000001,"endTime":957.4190000000001,"body":"onboarding process, given the"},{"speaker":"Felicia Shakiba","startTime":953.6690000000001,"endTime":957.4190000000001,"body":"loss of an employee incurs"},{"speaker":"Felicia Shakiba","startTime":957.769,"endTime":961.4190000000001,"body":"costs amounting to about a"},{"speaker":"Felicia Shakiba","startTime":957.769,"endTime":961.4190000000001,"body":"third an employee's salary."},{"speaker":"Felicia Shakiba","startTime":961.8290000000001,"endTime":965.649,"body":"It's often overlooked, but so"},{"speaker":"Felicia Shakiba","startTime":961.8290000000001,"endTime":965.649,"body":"valuable when you actually put a"},{"speaker":"Felicia Shakiba","startTime":965.649,"endTime":969.6840000000001,"body":"lot of effort and thoughtfulness"},{"speaker":"Felicia Shakiba","startTime":965.649,"endTime":969.6840000000001,"body":"into onboarding new hires."},{"speaker":"David Rice","startTime":970.224,"endTime":970.7940000000001,"body":"Absolutely."},{"speaker":"David Rice","startTime":970.7940000000001,"endTime":974.144,"body":"I've experienced both a good"},{"speaker":"David Rice","startTime":970.7940000000001,"endTime":974.144,"body":"onboarding and a very bad one."},{"speaker":"David Rice","startTime":974.364,"endTime":974.604,"body":"Yeah."},{"speaker":"David Rice","startTime":974.604,"endTime":978.134,"body":"The difference is to say"},{"speaker":"David Rice","startTime":974.604,"endTime":978.134,"body":"the least, game changing."},{"speaker":"Felicia Shakiba","startTime":979.714,"endTime":981.734,"body":"Yeah,"},{"speaker":"Felicia Shakiba","startTime":979.714,"endTime":981.734,"body":"it is a funny story."},{"speaker":"Felicia Shakiba","startTime":981.994,"endTime":986.754,"body":"One of my first jobs as a"},{"speaker":"Felicia Shakiba","startTime":981.994,"endTime":986.754,"body":"teenager was I worked at Coffee"},{"speaker":"Felicia Shakiba","startTime":986.754,"endTime":991.894,"body":"Bean as a barista and I started"},{"speaker":"Felicia Shakiba","startTime":986.754,"endTime":991.894,"body":"there and I don't know, I think"},{"speaker":"Felicia Shakiba","startTime":991.894,"endTime":993.264,"body":"it was like a manager thing."},{"speaker":"Felicia Shakiba","startTime":993.264,"endTime":995.594,"body":"And I was like, I'm going"},{"speaker":"Felicia Shakiba","startTime":993.264,"endTime":995.594,"body":"to go work at Starbucks."},{"speaker":"Felicia Shakiba","startTime":995.594,"endTime":999.9490000000001,"body":"And I ended up going and working"},{"speaker":"Felicia Shakiba","startTime":995.594,"endTime":999.9490000000001,"body":"at Starbucks after, and it was a"},{"speaker":"Felicia Shakiba","startTime":999.969,"endTime":1003.0490000000001,"body":"night and day experience for me."},{"speaker":"Felicia Shakiba","startTime":1003.2090000000001,"endTime":1006.4390000000001,"body":"They actually sat down"},{"speaker":"Felicia Shakiba","startTime":1003.2090000000001,"endTime":1006.4390000000001,"body":"with me and showed me what"},{"speaker":"Felicia Shakiba","startTime":1006.4390000000001,"endTime":1008.979,"body":"culture look like and what"},{"speaker":"Felicia Shakiba","startTime":1006.4390000000001,"endTime":1008.979,"body":"this means for the customer"},{"speaker":"Felicia Shakiba","startTime":1008.979,"endTime":1009.989,"body":"and all of these things."},{"speaker":"Felicia Shakiba","startTime":1009.989,"endTime":1012.5590000000001,"body":"And I'm like, culture is"},{"speaker":"Felicia Shakiba","startTime":1009.989,"endTime":1012.5590000000001,"body":"important and that was that"},{"speaker":"Felicia Shakiba","startTime":1012.859,"endTime":1016.009,"body":"phenomenal moment that I had"},{"speaker":"Felicia Shakiba","startTime":1012.859,"endTime":1016.009,"body":"between working at Coffee"},{"speaker":"Felicia Shakiba","startTime":1016.009,"endTime":1018.9290000000001,"body":"Bean and then working at"},{"speaker":"Felicia Shakiba","startTime":1016.009,"endTime":1018.9290000000001,"body":"Starbucks where I felt like"},{"speaker":"Felicia Shakiba","startTime":1019.519,"endTime":1022.509,"body":"culture was so critical because"},{"speaker":"Felicia Shakiba","startTime":1019.519,"endTime":1022.509,"body":"it was the same business."},{"speaker":"Felicia Shakiba","startTime":1022.5390000000001,"endTime":1024.639,"body":"I was doing the same"},{"speaker":"Felicia Shakiba","startTime":1022.5390000000001,"endTime":1024.639,"body":"thing, the same role, and"},{"speaker":"Felicia Shakiba","startTime":1024.639,"endTime":1026.509,"body":"yet it was so different."},{"speaker":"Felicia Shakiba","startTime":1026.969,"endTime":1029.599,"body":"And I ended up staying at"},{"speaker":"Felicia Shakiba","startTime":1026.969,"endTime":1029.599,"body":"Starbucks a little bit longer"},{"speaker":"Felicia Shakiba","startTime":1029.599,"endTime":1033.029,"body":"and then I went and bought the"},{"speaker":"Felicia Shakiba","startTime":1029.599,"endTime":1033.029,"body":"book on Starbucks culture and"},{"speaker":"Felicia Shakiba","startTime":1033.029,"endTime":1036.659,"body":"that's how I started, getting"},{"speaker":"Felicia Shakiba","startTime":1033.029,"endTime":1036.659,"body":"so curious about culture."},{"speaker":"Felicia Shakiba","startTime":1036.699,"endTime":1038.559,"body":"So I think it's an"},{"speaker":"Felicia Shakiba","startTime":1036.699,"endTime":1038.559,"body":"interesting, funny story."},{"speaker":"David Rice","startTime":1038.629,"endTime":1039.309,"body":"That's"},{"speaker":"David Rice","startTime":1038.629,"endTime":1039.309,"body":"really fascinating."},{"speaker":"David Rice","startTime":1039.689,"endTime":1042.684,"body":"It's funny how one little,"},{"speaker":"David Rice","startTime":1039.689,"endTime":1042.684,"body":"experience can like shape your"},{"speaker":"David Rice","startTime":1042.684,"endTime":1044.364,"body":"whole, you never know where"},{"speaker":"David Rice","startTime":1042.684,"endTime":1044.364,"body":"it's going to come from, right?"},{"speaker":"David Rice","startTime":1044.364,"endTime":1045.9940000000001,"body":"Like where your future"},{"speaker":"David Rice","startTime":1044.364,"endTime":1045.9940000000001,"body":"is going to turn."},{"speaker":"Felicia Shakiba","startTime":1046.414,"endTime":1047.634,"body":"Sorry"},{"speaker":"Felicia Shakiba","startTime":1046.414,"endTime":1047.634,"body":"for all the Coffee Bean"},{"speaker":"Felicia Shakiba","startTime":1047.634,"endTime":1050.7240000000002,"body":"listeners out there, but"},{"speaker":"Felicia Shakiba","startTime":1047.634,"endTime":1050.7240000000002,"body":"that was my experience."},{"speaker":"David Rice","startTime":1051.374,"endTime":1052.944,"body":"Hey, as long"},{"speaker":"David Rice","startTime":1051.374,"endTime":1052.944,"body":"as it doesn't impact the"},{"speaker":"David Rice","startTime":1052.954,"endTime":1054.2540000000001,"body":"quality of the coffee, right?"},{"speaker":"Felicia Shakiba","startTime":1055.404,"endTime":1056.444,"body":"Yeah, exactly."},{"speaker":"David Rice","startTime":1056.534,"endTime":1058.384,"body":"You know, I was"},{"speaker":"David Rice","startTime":1056.534,"endTime":1058.384,"body":"reading something the other"},{"speaker":"David Rice","startTime":1058.384,"endTime":1062.214,"body":"day, this kind of unrelated, but"},{"speaker":"David Rice","startTime":1058.384,"endTime":1062.214,"body":"semi-related, and it was talking"},{"speaker":"David Rice","startTime":1062.214,"endTime":1067.324,"body":"about how a lot of CEOs are very"},{"speaker":"David Rice","startTime":1062.214,"endTime":1067.324,"body":"nervous about like financial"},{"speaker":"David Rice","startTime":1067.8990000000001,"endTime":1069.969,"body":"outlook in the coming year."},{"speaker":"David Rice","startTime":1070.409,"endTime":1073.049,"body":"And the boards are feeling"},{"speaker":"David Rice","startTime":1070.409,"endTime":1073.049,"body":"really good about the economy,"},{"speaker":"David Rice","startTime":1073.289,"endTime":1077.0990000000002,"body":"but the CEOs don't share"},{"speaker":"David Rice","startTime":1073.289,"endTime":1077.0990000000002,"body":"the same level of optimism."},{"speaker":"David Rice","startTime":1077.709,"endTime":1080.979,"body":"And we talk a lot to"},{"speaker":"David Rice","startTime":1077.709,"endTime":1080.979,"body":"startups in our written"},{"speaker":"David Rice","startTime":1080.979,"endTime":1082.419,"body":"content on the podcast."},{"speaker":"David Rice","startTime":1082.5990000000002,"endTime":1085.839,"body":"Talent strategies play"},{"speaker":"David Rice","startTime":1082.5990000000002,"endTime":1085.839,"body":"an important role in how"},{"speaker":"David Rice","startTime":1086.049,"endTime":1089.019,"body":"private equity firms sort"},{"speaker":"David Rice","startTime":1086.049,"endTime":1089.019,"body":"of view organizations."},{"speaker":"David Rice","startTime":1089.8590000000002,"endTime":1093.0140000000001,"body":"I'm curious, what are some of"},{"speaker":"David Rice","startTime":1089.8590000000002,"endTime":1093.0140000000001,"body":"the areas they look at that"},{"speaker":"David Rice","startTime":1093.0140000000001,"endTime":1095.864,"body":"you've seen and they wanna see"},{"speaker":"David Rice","startTime":1093.0140000000001,"endTime":1095.864,"body":"your house in order basically"},{"speaker":"David Rice","startTime":1095.864,"endTime":1096.9740000000002,"body":"before they're gonna invest?"},{"speaker":"Felicia Shakiba","startTime":1098.114,"endTime":1100.2540000000001,"body":"I love"},{"speaker":"Felicia Shakiba","startTime":1098.114,"endTime":1100.2540000000001,"body":"this question because I get"},{"speaker":"Felicia Shakiba","startTime":1100.304,"endTime":1102.934,"body":"asked it a lot by founders."},{"speaker":"Felicia Shakiba","startTime":1103.064,"endTime":1108.354,"body":"And I did a very interesting"},{"speaker":"Felicia Shakiba","startTime":1103.064,"endTime":1108.354,"body":"interview with a European"},{"speaker":"Felicia Shakiba","startTime":1108.354,"endTime":1112.4940000000001,"body":"entrepreneur, Matteo"},{"speaker":"Felicia Shakiba","startTime":1108.354,"endTime":1112.4940000000001,"body":"Turi, a seasoned CFO in"},{"speaker":"Felicia Shakiba","startTime":1112.4940000000001,"endTime":1113.814,"body":"mergers and acquisitions."},{"speaker":"Felicia Shakiba","startTime":1114.7740000000001,"endTime":1118.074,"body":"And we also discussed the"},{"speaker":"Felicia Shakiba","startTime":1114.7740000000001,"endTime":1118.074,"body":"pivotal role of leadership team"},{"speaker":"Felicia Shakiba","startTime":1118.2440000000001,"endTime":1122.464,"body":"in the success of an acquisition"},{"speaker":"Felicia Shakiba","startTime":1118.2440000000001,"endTime":1122.464,"body":"or an investment, more or less."},{"speaker":"Felicia Shakiba","startTime":1123.214,"endTime":1126.229,"body":"Matteo highlighted a three"},{"speaker":"Felicia Shakiba","startTime":1123.214,"endTime":1126.229,"body":"party leadership balance"},{"speaker":"Felicia Shakiba","startTime":1126.259,"endTime":1130.179,"body":"comprising what he calls the"},{"speaker":"Felicia Shakiba","startTime":1126.259,"endTime":1130.179,"body":"coordinator, the finisher,"},{"speaker":"Felicia Shakiba","startTime":1130.559,"endTime":1131.929,"body":"and the creative visionary."},{"speaker":"Felicia Shakiba","startTime":1132.699,"endTime":1136.969,"body":"The coordinator ensures"},{"speaker":"Felicia Shakiba","startTime":1132.699,"endTime":1136.969,"body":"seamless integration of every"},{"speaker":"Felicia Shakiba","startTime":1136.969,"endTime":1141.459,"body":"project or plan, while the"},{"speaker":"Felicia Shakiba","startTime":1136.969,"endTime":1141.459,"body":"finisher meticulously ensures"},{"speaker":"Felicia Shakiba","startTime":1141.6090000000002,"endTime":1144.6290000000001,"body":"nothing remains incomplete,"},{"speaker":"Felicia Shakiba","startTime":1141.6090000000002,"endTime":1144.6290000000001,"body":"and then the creative"},{"speaker":"Felicia Shakiba","startTime":1144.6290000000001,"endTime":1147.789,"body":"visionary ignites innovation"},{"speaker":"Felicia Shakiba","startTime":1144.6290000000001,"endTime":1147.789,"body":"and brings fresh perspectives"},{"speaker":"Felicia Shakiba","startTime":1147.799,"endTime":1150.159,"body":"to the table, challenging"},{"speaker":"Felicia Shakiba","startTime":1147.799,"endTime":1150.159,"body":"norms and bold ideas."},{"speaker":"Felicia Shakiba","startTime":1151.039,"endTime":1154.159,"body":"However, I emphasize"},{"speaker":"Felicia Shakiba","startTime":1151.039,"endTime":1154.159,"body":"the need for a strategic"},{"speaker":"Felicia Shakiba","startTime":1154.219,"endTime":1158.549,"body":"people lead as the fourth"},{"speaker":"Felicia Shakiba","startTime":1154.219,"endTime":1158.549,"body":"executive essential for a"},{"speaker":"Felicia Shakiba","startTime":1158.549,"endTime":1161.719,"body":"team member for maintaining"},{"speaker":"Felicia Shakiba","startTime":1158.549,"endTime":1161.719,"body":"this team's equilibrium."},{"speaker":"Felicia Shakiba","startTime":1162.229,"endTime":1166.339,"body":"So in my view, this role is"},{"speaker":"Felicia Shakiba","startTime":1162.229,"endTime":1166.339,"body":"indispensable for ensuring"},{"speaker":"Felicia Shakiba","startTime":1166.339,"endTime":1168.979,"body":"sustainability and long"},{"speaker":"Felicia Shakiba","startTime":1166.339,"endTime":1168.979,"body":"term confidence, especially"},{"speaker":"Felicia Shakiba","startTime":1168.979,"endTime":1171.289,"body":"for private equity firms"},{"speaker":"Felicia Shakiba","startTime":1168.979,"endTime":1171.289,"body":"assessing the business."},{"speaker":"Felicia Shakiba","startTime":1171.884,"endTime":1175.674,"body":"And he was fully supportive"},{"speaker":"Felicia Shakiba","startTime":1171.884,"endTime":1175.674,"body":"of this role as the missing"},{"speaker":"Felicia Shakiba","startTime":1175.674,"endTime":1177.5140000000001,"body":"fourth executive team member."},{"speaker":"Felicia Shakiba","startTime":1178.2440000000001,"endTime":1182.174,"body":"From a people ops perspective,"},{"speaker":"Felicia Shakiba","startTime":1178.2440000000001,"endTime":1182.174,"body":"I stress the importance of a"},{"speaker":"Felicia Shakiba","startTime":1182.174,"endTime":1187.374,"body":"robust succession plan and an"},{"speaker":"Felicia Shakiba","startTime":1182.174,"endTime":1187.374,"body":"effective performance philosophy"},{"speaker":"Felicia Shakiba","startTime":1187.424,"endTime":1189.044,"body":"or talent development plan."},{"speaker":"Felicia Shakiba","startTime":1189.3890000000001,"endTime":1191.569,"body":"Because I think that"},{"speaker":"Felicia Shakiba","startTime":1189.3890000000001,"endTime":1191.569,"body":"these elements are crucial"},{"speaker":"Felicia Shakiba","startTime":1191.579,"endTime":1194.479,"body":"checkpoints, and I encourage"},{"speaker":"Felicia Shakiba","startTime":1191.579,"endTime":1194.479,"body":"private equity firms to"},{"speaker":"Felicia Shakiba","startTime":1194.479,"endTime":1197.6090000000002,"body":"consider when investing"},{"speaker":"Felicia Shakiba","startTime":1194.479,"endTime":1197.6090000000002,"body":"in startups, although very"},{"speaker":"Felicia Shakiba","startTime":1197.949,"endTime":1200.809,"body":"early stage startups may not"},{"speaker":"Felicia Shakiba","startTime":1197.949,"endTime":1200.809,"body":"have these fully baked out"},{"speaker":"Felicia Shakiba","startTime":1200.809,"endTime":1202.1490000000001,"body":"programs just yet, of course."},{"speaker":"Felicia Shakiba","startTime":1202.709,"endTime":1206.569,"body":"But I'd imagine that this could"},{"speaker":"Felicia Shakiba","startTime":1202.709,"endTime":1206.569,"body":"be why so many startups don't"},{"speaker":"Felicia Shakiba","startTime":1206.569,"endTime":1210.579,"body":"make it because they don't think"},{"speaker":"Felicia Shakiba","startTime":1206.569,"endTime":1210.579,"body":"about what if it doesn't work"},{"speaker":"Felicia Shakiba","startTime":1210.579,"endTime":1214.739,"body":"at the top, how are you going"},{"speaker":"Felicia Shakiba","startTime":1210.579,"endTime":1214.739,"body":"to fulfill this role or this,"},{"speaker":"Felicia Shakiba","startTime":1215.1490000000001,"endTime":1218.81,"body":"either coordinator, finisher"},{"speaker":"Felicia Shakiba","startTime":1215.1490000000001,"endTime":1218.81,"body":"or creative visionary, right?"},{"speaker":"Felicia Shakiba","startTime":1218.829,"endTime":1221.829,"body":"If there's a conflict"},{"speaker":"Felicia Shakiba","startTime":1218.829,"endTime":1221.829,"body":"amongst the leadership team,"},{"speaker":"Felicia Shakiba","startTime":1222.03,"endTime":1225.19,"body":"disagreement, or someone"},{"speaker":"Felicia Shakiba","startTime":1222.03,"endTime":1225.19,"body":"leaves or walks out, you"},{"speaker":"Felicia Shakiba","startTime":1225.19,"endTime":1228.819,"body":"really miss that crucial piece"},{"speaker":"Felicia Shakiba","startTime":1225.19,"endTime":1228.819,"body":"of the business, which is a"},{"speaker":"Felicia Shakiba","startTime":1228.8600000000001,"endTime":1231.589,"body":"very important piece, which"},{"speaker":"Felicia Shakiba","startTime":1228.8600000000001,"endTime":1231.589,"body":"is any one of those leaders."},{"speaker":"Felicia Shakiba","startTime":1231.905,"endTime":1236.375,"body":"Again, I just think about either"},{"speaker":"Felicia Shakiba","startTime":1231.905,"endTime":1236.375,"body":"someone in an advisory role for"},{"speaker":"Felicia Shakiba","startTime":1236.375,"endTime":1240.935,"body":"very early, early stage startups"},{"speaker":"Felicia Shakiba","startTime":1236.375,"endTime":1240.935,"body":"or bringing on and thinking"},{"speaker":"Felicia Shakiba","startTime":1240.935,"endTime":1246.035,"body":"through that for, executive"},{"speaker":"Felicia Shakiba","startTime":1240.935,"endTime":1246.035,"body":"team member in a startup to"},{"speaker":"Felicia Shakiba","startTime":1246.035,"endTime":1250.48,"body":"fulfill all of those needs, I"},{"speaker":"Felicia Shakiba","startTime":1246.035,"endTime":1250.48,"body":"think really gets startups set"},{"speaker":"Felicia Shakiba","startTime":1250.48,"endTime":1254.77,"body":"up for success and resiliency"},{"speaker":"Felicia Shakiba","startTime":1250.48,"endTime":1254.77,"body":"with all of the shenanigans"},{"speaker":"Felicia Shakiba","startTime":1254.77,"endTime":1258.8890000000001,"body":"that are going to come their"},{"speaker":"Felicia Shakiba","startTime":1254.77,"endTime":1258.8890000000001,"body":"way in the next few years."},{"speaker":"David Rice","startTime":1258.89,"endTime":1260.72,"body":"With every"},{"speaker":"David Rice","startTime":1258.89,"endTime":1260.72,"body":"tech provider that's got"},{"speaker":"David Rice","startTime":1260.72,"endTime":1263.069,"body":"the solution to your next"},{"speaker":"David Rice","startTime":1260.72,"endTime":1263.069,"body":"scaling challenge, right?"},{"speaker":"Felicia Shakiba","startTime":1264.21,"endTime":1265.28,"body":"Right, exactly."},{"speaker":"David Rice","startTime":1267.45,"endTime":1267.73,"body":"All right."},{"speaker":"David Rice","startTime":1267.79,"endTime":1269.25,"body":"So before we go,"},{"speaker":"David Rice","startTime":1267.79,"endTime":1269.25,"body":"there's two things."},{"speaker":"David Rice","startTime":1269.28,"endTime":1271.27,"body":"One, I wanted to give you"},{"speaker":"David Rice","startTime":1269.28,"endTime":1271.27,"body":"a chance to tell people"},{"speaker":"David Rice","startTime":1271.27,"endTime":1273.46,"body":"more about where they can"},{"speaker":"David Rice","startTime":1271.27,"endTime":1273.46,"body":"connect with you and find"},{"speaker":"David Rice","startTime":1273.46,"endTime":1275.589,"body":"out more about what you're"},{"speaker":"David Rice","startTime":1273.46,"endTime":1275.589,"body":"doing and listen to the show."},{"speaker":"Felicia Shakiba","startTime":1276.2740000000001,"endTime":1277.065,"body":"Of course."},{"speaker":"Felicia Shakiba","startTime":1277.065,"endTime":1277.304,"body":"Yeah."},{"speaker":"Felicia Shakiba","startTime":1277.304,"endTime":1280.0040000000001,"body":"I'm happy to hear from"},{"speaker":"Felicia Shakiba","startTime":1277.304,"endTime":1280.0040000000001,"body":"anyone on LinkedIn."},{"speaker":"Felicia Shakiba","startTime":1280.535,"endTime":1282.635,"body":"So if you're listening,"},{"speaker":"Felicia Shakiba","startTime":1280.535,"endTime":1282.635,"body":"I'd love to hear from you"},{"speaker":"Felicia Shakiba","startTime":1282.635,"endTime":1285.895,"body":"on what problems you want"},{"speaker":"Felicia Shakiba","startTime":1282.635,"endTime":1285.895,"body":"to hear the podcast solve."},{"speaker":"Felicia Shakiba","startTime":1286.5,"endTime":1289.419,"body":"And you can also listen to the"},{"speaker":"Felicia Shakiba","startTime":1286.5,"endTime":1289.419,"body":"CPO Playbook podcast on Spotify,"},{"speaker":"Felicia Shakiba","startTime":1289.669,"endTime":1291.8790000000001,"body":"iTunes, or anywhere you listen."},{"speaker":"Felicia Shakiba","startTime":1292.25,"endTime":1294.9,"body":"All the transcripts are"},{"speaker":"Felicia Shakiba","startTime":1292.25,"endTime":1294.9,"body":"available along with"},{"speaker":"Felicia Shakiba","startTime":1294.92,"endTime":1297.3600000000001,"body":"services that we offer"},{"speaker":"Felicia Shakiba","startTime":1294.92,"endTime":1297.3600000000001,"body":"around performance and talent"},{"speaker":"Felicia Shakiba","startTime":1297.3690000000001,"endTime":1299.459,"body":"development for companies who"},{"speaker":"Felicia Shakiba","startTime":1297.3690000000001,"endTime":1299.459,"body":"are looking to build these"},{"speaker":"Felicia Shakiba","startTime":1299.47,"endTime":1301.579,"body":"programs at cpoplaybook.com."},{"speaker":"David Rice","startTime":1301.93,"endTime":1303.489,"body":"The second thing"},{"speaker":"David Rice","startTime":1301.93,"endTime":1303.489,"body":"is, I've started a little"},{"speaker":"David Rice","startTime":1303.489,"endTime":1305.93,"body":"tradition here on the podcast"},{"speaker":"David Rice","startTime":1303.489,"endTime":1305.93,"body":"where you get to ask me a"},{"speaker":"David Rice","startTime":1305.93,"endTime":1308.1200000000001,"body":"question, so I'll turn it"},{"speaker":"David Rice","startTime":1305.93,"endTime":1308.1200000000001,"body":"over to you and you ask me"},{"speaker":"David Rice","startTime":1308.1200000000001,"endTime":1309.05,"body":"something, anything you want."},{"speaker":"Felicia Shakiba","startTime":1310.175,"endTime":1311.805,"body":"Oh, how exciting."},{"speaker":"Felicia Shakiba","startTime":1312.395,"endTime":1314.185,"body":"Yes, I do want to know."},{"speaker":"Felicia Shakiba","startTime":1314.194,"endTime":1317.545,"body":"This is a very important,"},{"speaker":"Felicia Shakiba","startTime":1314.194,"endTime":1317.545,"body":"very serious question, David,"},{"speaker":"Felicia Shakiba","startTime":1317.704,"endTime":1321.295,"body":"so make sure you put your"},{"speaker":"Felicia Shakiba","startTime":1317.704,"endTime":1321.295,"body":"thinking cap on here, okay?"},{"speaker":"Felicia Shakiba","startTime":1322.124,"endTime":1327.534,"body":"What is your after work binge"},{"speaker":"Felicia Shakiba","startTime":1322.124,"endTime":1327.534,"body":"worthy show you never miss?"},{"speaker":"David Rice","startTime":1328.295,"endTime":1330.805,"body":"Well, when"},{"speaker":"David Rice","startTime":1328.295,"endTime":1330.805,"body":"it's running What We"},{"speaker":"David Rice","startTime":1330.805,"endTime":1331.7240000000002,"body":"Do in the Shadows."},{"speaker":"David Rice","startTime":1331.775,"endTime":1332.595,"body":"I love that show."},{"speaker":"Felicia Shakiba","startTime":1334.115,"endTime":1335.415,"body":"What"},{"speaker":"Felicia Shakiba","startTime":1334.115,"endTime":1335.415,"body":"We Do in the Shadows."},{"speaker":"Felicia Shakiba","startTime":1335.595,"endTime":1337.605,"body":"What is this amazing show?"},{"speaker":"Felicia Shakiba","startTime":1337.605,"endTime":1339.395,"body":"I've never heard"},{"speaker":"Felicia Shakiba","startTime":1337.605,"endTime":1339.395,"body":"of, what is that?"},{"speaker":"David Rice","startTime":1339.4850000000001,"endTime":1342.4740000000002,"body":"So it's basically,"},{"speaker":"David Rice","startTime":1339.4850000000001,"endTime":1342.4740000000002,"body":"there's this group of vampires"},{"speaker":"David Rice","startTime":1342.4740000000002,"endTime":1344.914,"body":"who have been living together"},{"speaker":"David Rice","startTime":1342.4740000000002,"endTime":1344.914,"body":"for ages and they live in"},{"speaker":"David Rice","startTime":1344.914,"endTime":1346.394,"body":"Staten Island in a house."},{"speaker":"David Rice","startTime":1346.464,"endTime":1347.694,"body":"And that's like..."},{"speaker":"Felicia Shakiba","startTime":1348.114,"endTime":1349.344,"body":"Sounds"},{"speaker":"Felicia Shakiba","startTime":1348.114,"endTime":1349.344,"body":"like your kind of show."},{"speaker":"David Rice","startTime":1349.354,"endTime":1349.374,"body":"Yeah."},{"speaker":"David Rice","startTime":1349.5240000000001,"endTime":1352.114,"body":"It's just about shenanigans"},{"speaker":"David Rice","startTime":1349.5240000000001,"endTime":1352.114,"body":"that they get into."},{"speaker":"David Rice","startTime":1352.894,"endTime":1354.4940000000001,"body":"There's a energy vampire."},{"speaker":"David Rice","startTime":1354.4940000000001,"endTime":1357.074,"body":"He's basically there to bore"},{"speaker":"David Rice","startTime":1354.4940000000001,"endTime":1357.074,"body":"people, and that's how he feeds."},{"speaker":"David Rice","startTime":1357.074,"endTime":1358.554,"body":"He doesn't like drink"},{"speaker":"David Rice","startTime":1357.074,"endTime":1358.554,"body":"blood or anything."},{"speaker":"Felicia Shakiba","startTime":1359.0140000000001,"endTime":1361.324,"body":"Sure he doesn't."},{"speaker":"Felicia Shakiba","startTime":1361.674,"endTime":1361.9840000000002,"body":"Sure."},{"speaker":"David Rice","startTime":1362.7540000000001,"endTime":1365.914,"body":"And it's funny"},{"speaker":"David Rice","startTime":1362.7540000000001,"endTime":1365.914,"body":"because he was involved in HR, I"},{"speaker":"David Rice","startTime":1365.924,"endTime":1367.374,"body":"think, at a company for a while."},{"speaker":"David Rice","startTime":1369.454,"endTime":1369.854,"body":"Yeah."},{"speaker":"Felicia Shakiba","startTime":1370.9840000000002,"endTime":1371.904,"body":"No way."},{"speaker":"Felicia Shakiba","startTime":1372.344,"endTime":1373.094,"body":"That's amazing."},{"speaker":"David Rice","startTime":1373.454,"endTime":1375.189,"body":"So it's it's"},{"speaker":"David Rice","startTime":1373.454,"endTime":1375.189,"body":"just a really funny show."},{"speaker":"David Rice","startTime":1375.189,"endTime":1376.199,"body":"It's really ridiculous."},{"speaker":"David Rice","startTime":1376.3590000000002,"endTime":1379.3990000000001,"body":"And yeah, when that one's"},{"speaker":"David Rice","startTime":1376.3590000000002,"endTime":1379.3990000000001,"body":"running, I just absolutely"},{"speaker":"David Rice","startTime":1379.3990000000001,"endTime":1380.489,"body":"look forward to it every week."},{"speaker":"David Rice","startTime":1380.679,"endTime":1382.3490000000002,"body":"So, that would be my answer."},{"speaker":"Felicia Shakiba","startTime":1382.8990000000001,"endTime":1383.979,"body":"Oh, that's so cool."},{"speaker":"Felicia Shakiba","startTime":1384.309,"endTime":1386.589,"body":"I was just watching Aquaman."},{"speaker":"Felicia Shakiba","startTime":1386.839,"endTime":1388.009,"body":"I saw it last night."},{"speaker":"Felicia Shakiba","startTime":1388.6290000000001,"endTime":1389.569,"body":"It was so cool."},{"speaker":"Felicia Shakiba","startTime":1389.8990000000001,"endTime":1391.0990000000002,"body":"I was blown away."},{"speaker":"Felicia Shakiba","startTime":1391.169,"endTime":1393.8890000000001,"body":"I think I'm going to have"},{"speaker":"Felicia Shakiba","startTime":1391.169,"endTime":1393.8890000000001,"body":"to see it again, but that's"},{"speaker":"Felicia Shakiba","startTime":1393.8890000000001,"endTime":1395.989,"body":"what keeps my mind off of HR."},{"speaker":"Felicia Shakiba","startTime":1396.1190000000001,"endTime":1397.6490000000001,"body":"It's Aquaman, for now."},{"speaker":"David Rice","startTime":1399.3990000000001,"endTime":1400.409,"body":"Well, you got to"},{"speaker":"David Rice","startTime":1399.3990000000001,"endTime":1400.409,"body":"have that, that you got to"},{"speaker":"David Rice","startTime":1400.409,"endTime":1401.589,"body":"have that escape, you know."},{"speaker":"Felicia Shakiba","startTime":1402.989,"endTime":1403.8890000000001,"body":"Absolutely."},{"speaker":"Felicia Shakiba","startTime":1403.929,"endTime":1404.3690000000001,"body":"Yeah."},{"speaker":"David Rice","startTime":1404.759,"endTime":1405.049,"body":"Awesome."},{"speaker":"David Rice","startTime":1405.059,"endTime":1407.189,"body":"Well, Felicia, thank you for"},{"speaker":"David Rice","startTime":1405.059,"endTime":1407.189,"body":"joining us on the show today."},{"speaker":"Felicia Shakiba","startTime":1407.929,"endTime":1409.089,"body":"It"},{"speaker":"Felicia Shakiba","startTime":1407.929,"endTime":1409.089,"body":"was my pleasure, David."},{"speaker":"Felicia Shakiba","startTime":1409.089,"endTime":1409.949,"body":"Thank you so much."},{"speaker":"Felicia Shakiba","startTime":1410.1290000000001,"endTime":1411.319,"body":"Have a great rest of your week."},{"speaker":"David Rice","startTime":1411.6190000000001,"endTime":1411.839,"body":"Yeah."},{"speaker":"David Rice","startTime":1411.839,"endTime":1414.079,"body":"And listeners, if you want to"},{"speaker":"David Rice","startTime":1411.839,"endTime":1414.079,"body":"keep up with all things people"},{"speaker":"David Rice","startTime":1414.079,"endTime":1416.919,"body":"operations and HR, and you're"},{"speaker":"David Rice","startTime":1414.079,"endTime":1416.919,"body":"not already subscribed to our"},{"speaker":"David Rice","startTime":1416.919,"endTime":1421.309,"body":"newsletter, head on over to"},{"speaker":"David Rice","startTime":1416.919,"endTime":1421.309,"body":"peoplemanagingpeople.com/subscribe"},{"speaker":"David Rice","startTime":1421.329,"endTime":1422.1190000000001,"body":"and get signed up."},{"speaker":"David Rice","startTime":1422.699,"endTime":1426.019,"body":"And until next time,"},{"speaker":"David Rice","startTime":1422.699,"endTime":1426.019,"body":"enjoy some winter"},{"speaker":"David Rice","startTime":1426.019,"endTime":1427.6390000000001,"body":"weather, throw a snowball."}]}