{"version":"1.0.0","segments":[{"speaker":"Claire Chandler","startTime":21.94,"endTime":24.85,"body":"You're"},{"speaker":"Claire Chandler","startTime":21.94,"endTime":24.85,"body":"not alone in thinking that"},{"speaker":"Claire Chandler","startTime":24.85,"endTime":26.94,"body":"you have to pretend that"},{"speaker":"Claire Chandler","startTime":24.85,"endTime":26.94,"body":"you have all the answers."},{"speaker":"Claire Chandler","startTime":27.630000000000003,"endTime":31.169,"body":"And I'm here to tell you that"},{"speaker":"Claire Chandler","startTime":27.630000000000003,"endTime":31.169,"body":"your team already knows that you"},{"speaker":"Claire Chandler","startTime":31.169,"endTime":35.735,"body":"don't know everything, because"},{"speaker":"Claire Chandler","startTime":31.169,"endTime":35.735,"body":"spoiler alert, you're human."},{"speaker":"David Rice","startTime":40.305,"endTime":42.535,"body":"Welcome to the"},{"speaker":"David Rice","startTime":40.305,"endTime":42.535,"body":"People Managing People podcast."},{"speaker":"David Rice","startTime":42.625,"endTime":44.995000000000005,"body":"We're on a mission to build"},{"speaker":"David Rice","startTime":42.625,"endTime":44.995000000000005,"body":"a better world of work and to"},{"speaker":"David Rice","startTime":44.995000000000005,"endTime":47.955,"body":"help you create happy, healthy"},{"speaker":"David Rice","startTime":44.995000000000005,"endTime":47.955,"body":"and productive workplaces."},{"speaker":"David Rice","startTime":48.345,"endTime":49.954,"body":"I'm your host, David Rice."},{"speaker":"David Rice","startTime":50.364000000000004,"endTime":51.784000000000006,"body":"My guest today is"},{"speaker":"David Rice","startTime":50.364000000000004,"endTime":51.784000000000006,"body":"Claire Chandler."},{"speaker":"David Rice","startTime":51.794,"endTime":54.194,"body":"She is the author of"},{"speaker":"David Rice","startTime":51.794,"endTime":54.194,"body":"\"Growth on Purpose\" and an"},{"speaker":"David Rice","startTime":54.19500000000001,"endTime":55.81400000000001,"body":"executive leadership advisor."},{"speaker":"David Rice","startTime":56.175,"endTime":58.224999999999994,"body":"We're going to be talking"},{"speaker":"David Rice","startTime":56.175,"endTime":58.224999999999994,"body":"about the book and how leaders"},{"speaker":"David Rice","startTime":58.224999999999994,"endTime":60.233999999999995,"body":"can instill a framework"},{"speaker":"David Rice","startTime":58.224999999999994,"endTime":60.233999999999995,"body":"for intentional growth."},{"speaker":"David Rice","startTime":63.885000000000005,"endTime":64.654,"body":"Claire, welcome."},{"speaker":"Claire Chandler","startTime":65.304,"endTime":65.895,"body":"Thanks, David."},{"speaker":"Claire Chandler","startTime":65.895,"endTime":66.635,"body":"It's great to be here."},{"speaker":"David Rice","startTime":67.105,"endTime":67.215,"body":"All right."},{"speaker":"David Rice","startTime":67.215,"endTime":69.19500000000001,"body":"So first off, tell us a"},{"speaker":"David Rice","startTime":67.215,"endTime":69.19500000000001,"body":"little bit about you, your"},{"speaker":"David Rice","startTime":69.19500000000001,"endTime":70.014,"body":"career over the years."},{"speaker":"David Rice","startTime":70.014,"endTime":71.904,"body":"What led you to write"},{"speaker":"David Rice","startTime":70.014,"endTime":71.904,"body":"Growth on Purpose?"},{"speaker":"Claire Chandler","startTime":72.664,"endTime":74.014,"body":"That sounds"},{"speaker":"Claire Chandler","startTime":72.664,"endTime":74.014,"body":"like a simple question, but"},{"speaker":"Claire Chandler","startTime":74.014,"endTime":74.964,"body":"it's a loaded one, right?"},{"speaker":"Claire Chandler","startTime":75.004,"endTime":77.544,"body":"So I've been doing this"},{"speaker":"Claire Chandler","startTime":75.004,"endTime":77.544,"body":"for quite a while now."},{"speaker":"Claire Chandler","startTime":77.81400000000001,"endTime":81.024,"body":"I am a self professed"},{"speaker":"Claire Chandler","startTime":77.81400000000001,"endTime":81.024,"body":"corporate survivor."},{"speaker":"Claire Chandler","startTime":81.815,"endTime":84.584,"body":"I also happen to be a cancer"},{"speaker":"Claire Chandler","startTime":81.815,"endTime":84.584,"body":"survivor, but that's almost"},{"speaker":"Claire Chandler","startTime":84.614,"endTime":87.264,"body":"tangential, I think, to"},{"speaker":"Claire Chandler","startTime":84.614,"endTime":87.264,"body":"my story at this point."},{"speaker":"Claire Chandler","startTime":87.574,"endTime":92.28999999999999,"body":"I spent the first 20 years or"},{"speaker":"Claire Chandler","startTime":87.574,"endTime":92.28999999999999,"body":"so of my career in corporate"},{"speaker":"Claire Chandler","startTime":92.28999999999999,"endTime":96.27,"body":"America, and then after my"},{"speaker":"Claire Chandler","startTime":92.28999999999999,"endTime":96.27,"body":"brief bout with cancer, I'm"},{"speaker":"Claire Chandler","startTime":96.28999999999999,"endTime":97.78999999999999,"body":"cancer free now, thankfully."},{"speaker":"Claire Chandler","startTime":98.03999999999999,"endTime":101.999,"body":"I left corporate in 2011"},{"speaker":"Claire Chandler","startTime":98.03999999999999,"endTime":101.999,"body":"that same year and used that"},{"speaker":"Claire Chandler","startTime":101.999,"endTime":105.959,"body":"experience to propel me out to"},{"speaker":"Claire Chandler","startTime":101.999,"endTime":105.959,"body":"the entrepreneurial unknown."},{"speaker":"Claire Chandler","startTime":106.829,"endTime":109.939,"body":"Two years later, 2013, I"},{"speaker":"Claire Chandler","startTime":106.829,"endTime":109.939,"body":"founded my company, Talent Boost"},{"speaker":"Claire Chandler","startTime":110.694,"endTime":115.694,"body":"and I specialize in advising"},{"speaker":"Claire Chandler","startTime":110.694,"endTime":115.694,"body":"large organizations on how"},{"speaker":"Claire Chandler","startTime":115.744,"endTime":119.914,"body":"to attract, retain, engage,"},{"speaker":"Claire Chandler","startTime":115.744,"endTime":119.914,"body":"and grow the right talent"},{"speaker":"Claire Chandler","startTime":120.234,"endTime":123.53399999999999,"body":"so that they will, in turn,"},{"speaker":"Claire Chandler","startTime":120.234,"endTime":123.53399999999999,"body":"grow your business for you."},{"speaker":"David Rice","startTime":124.194,"endTime":125.324,"body":"I want to"},{"speaker":"David Rice","startTime":124.194,"endTime":125.324,"body":"talk about the book."},{"speaker":"David Rice","startTime":125.324,"endTime":126.50399999999999,"body":"We'll just jump right into it."},{"speaker":"David Rice","startTime":126.734,"endTime":129.595,"body":"In the book, you start out with"},{"speaker":"David Rice","startTime":126.734,"endTime":129.595,"body":"how to value your business."},{"speaker":"David Rice","startTime":129.97,"endTime":133.41,"body":"And you look at this through an"},{"speaker":"David Rice","startTime":129.97,"endTime":133.41,"body":"equation of like business value"},{"speaker":"David Rice","startTime":133.46,"endTime":135.53,"body":"equals profit times multiple."},{"speaker":"David Rice","startTime":135.97,"endTime":138.29,"body":"Profit is fairly"},{"speaker":"David Rice","startTime":135.97,"endTime":138.29,"body":"straightforward, but take us"},{"speaker":"David Rice","startTime":138.29,"endTime":140.59,"body":"through what you mean when"},{"speaker":"David Rice","startTime":138.29,"endTime":140.59,"body":"you say multiple and the role"},{"speaker":"David Rice","startTime":140.59,"endTime":143.91,"body":"that like intangible assets"},{"speaker":"David Rice","startTime":140.59,"endTime":143.91,"body":"play in business value,"},{"speaker":"David Rice","startTime":143.96,"endTime":145.65,"body":"particularly in today's economy."},{"speaker":"Claire Chandler","startTime":146.35,"endTime":147.78,"body":"Yeah, it's"},{"speaker":"Claire Chandler","startTime":146.35,"endTime":147.78,"body":"always interesting to do"},{"speaker":"Claire Chandler","startTime":147.78,"endTime":149.4,"body":"the math around this, right?"},{"speaker":"Claire Chandler","startTime":149.46,"endTime":151.93,"body":"Because every business,"},{"speaker":"Claire Chandler","startTime":149.46,"endTime":151.93,"body":"even a nonprofit business"},{"speaker":"Claire Chandler","startTime":151.94,"endTime":153.07,"body":"has to know its numbers."},{"speaker":"Claire Chandler","startTime":153.865,"endTime":157.165,"body":"And when you think about"},{"speaker":"Claire Chandler","startTime":153.865,"endTime":157.165,"body":"tangible assets, you think"},{"speaker":"Claire Chandler","startTime":157.165,"endTime":160.195,"body":"about, the pipes in the ground,"},{"speaker":"Claire Chandler","startTime":157.165,"endTime":160.195,"body":"the buildings, the assets, the"},{"speaker":"Claire Chandler","startTime":160.215,"endTime":164.465,"body":"financial capital, the products"},{"speaker":"Claire Chandler","startTime":160.215,"endTime":164.465,"body":"that a company is known for."},{"speaker":"Claire Chandler","startTime":164.98499999999999,"endTime":169.625,"body":"And back in the industrial"},{"speaker":"Claire Chandler","startTime":164.98499999999999,"endTime":169.625,"body":"economy, that drove upwards"},{"speaker":"Claire Chandler","startTime":169.785,"endTime":172.805,"body":"of 95% of the value of any"},{"speaker":"Claire Chandler","startTime":169.785,"endTime":172.805,"body":"business was their fixed,"},{"speaker":"Claire Chandler","startTime":173.355,"endTime":175.915,"body":"tangible, hard assets, right?"},{"speaker":"Claire Chandler","startTime":175.95499999999998,"endTime":179.04,"body":"Well, fast forward to today,"},{"speaker":"Claire Chandler","startTime":175.95499999999998,"endTime":179.04,"body":"and that is no longer true."},{"speaker":"Claire Chandler","startTime":179.35999999999999,"endTime":182.85,"body":"It's the intangible assets"},{"speaker":"Claire Chandler","startTime":179.35999999999999,"endTime":182.85,"body":"that actually drive somewhere"},{"speaker":"Claire Chandler","startTime":182.85,"endTime":187.43,"body":"around 75% of the value of"},{"speaker":"Claire Chandler","startTime":182.85,"endTime":187.43,"body":"a business, more in more"},{"speaker":"Claire Chandler","startTime":187.43,"endTime":188.67,"body":"service-based businesses."},{"speaker":"Claire Chandler","startTime":188.68,"endTime":191.05,"body":"So it's really important"},{"speaker":"Claire Chandler","startTime":188.68,"endTime":191.05,"body":"to understand that is the"},{"speaker":"Claire Chandler","startTime":191.05,"endTime":193.18,"body":"magic in the multiple, right?"},{"speaker":"Claire Chandler","startTime":193.22,"endTime":195.6,"body":"As you said, profit is pretty"},{"speaker":"Claire Chandler","startTime":193.22,"endTime":195.6,"body":"straightforward, right?"},{"speaker":"Claire Chandler","startTime":195.60999999999999,"endTime":197.39,"body":"If you want to increase"},{"speaker":"Claire Chandler","startTime":195.60999999999999,"endTime":197.39,"body":"your profit, you either"},{"speaker":"Claire Chandler","startTime":197.39,"endTime":200.16,"body":"have to cut expenses or"},{"speaker":"Claire Chandler","startTime":197.39,"endTime":200.16,"body":"somehow increase revenue."},{"speaker":"Claire Chandler","startTime":200.56,"endTime":202.0,"body":"And that's, it's"},{"speaker":"Claire Chandler","startTime":200.56,"endTime":202.0,"body":"pretty black and white."},{"speaker":"Claire Chandler","startTime":202.34,"endTime":205.17,"body":"When you talk about the multiple"},{"speaker":"Claire Chandler","startTime":202.34,"endTime":205.17,"body":"side, though, that is where"},{"speaker":"Claire Chandler","startTime":206.045,"endTime":208.695,"body":"great organizations, sustainably"},{"speaker":"Claire Chandler","startTime":206.045,"endTime":208.695,"body":"growing organizations"},{"speaker":"Claire Chandler","startTime":208.695,"endTime":209.775,"body":"really set themselves apart."},{"speaker":"Claire Chandler","startTime":209.835,"endTime":213.125,"body":"Because they understand that"},{"speaker":"Claire Chandler","startTime":209.835,"endTime":213.125,"body":"those intangible assets and"},{"speaker":"Claire Chandler","startTime":213.125,"endTime":216.405,"body":"we're talking about things"},{"speaker":"Claire Chandler","startTime":213.125,"endTime":216.405,"body":"like, your brand, your services,"},{"speaker":"Claire Chandler","startTime":216.405,"endTime":220.225,"body":"your intellectual property,"},{"speaker":"Claire Chandler","startTime":216.405,"endTime":220.225,"body":"your institutional knowledge,"},{"speaker":"Claire Chandler","startTime":220.415,"endTime":223.344,"body":"and your human capital versus"},{"speaker":"Claire Chandler","startTime":220.415,"endTime":223.344,"body":"your financial capital."},{"speaker":"Claire Chandler","startTime":223.975,"endTime":226.855,"body":"That's all a bunch of wild"},{"speaker":"Claire Chandler","startTime":223.975,"endTime":226.855,"body":"cards when you think about it."},{"speaker":"Claire Chandler","startTime":227.085,"endTime":229.025,"body":"And a lot of people think,"},{"speaker":"Claire Chandler","startTime":227.085,"endTime":229.025,"body":"well, you can't actually measure"},{"speaker":"Claire Chandler","startTime":229.025,"endTime":230.415,"body":"that, but you actually can."},{"speaker":"Claire Chandler","startTime":230.475,"endTime":233.655,"body":"And because it drives the"},{"speaker":"Claire Chandler","startTime":230.475,"endTime":233.655,"body":"overwhelming majority of the"},{"speaker":"Claire Chandler","startTime":233.655,"endTime":236.645,"body":"value of the business, it is"},{"speaker":"Claire Chandler","startTime":233.655,"endTime":236.645,"body":"really important to nurture"},{"speaker":"Claire Chandler","startTime":236.645,"endTime":238.185,"body":"that in intentional ways."},{"speaker":"David Rice","startTime":239.465,"endTime":240.105,"body":"Absolutely."},{"speaker":"David Rice","startTime":241.27,"endTime":244.01,"body":"You talk in the book about"},{"speaker":"David Rice","startTime":241.27,"endTime":244.01,"body":"measuring culturing, looking at"},{"speaker":"David Rice","startTime":244.01,"endTime":246.09,"body":"how you measure these things,"},{"speaker":"David Rice","startTime":244.01,"endTime":246.09,"body":"and there are some important"},{"speaker":"David Rice","startTime":246.1,"endTime":248.76,"body":"metrics folks should be looking"},{"speaker":"David Rice","startTime":246.1,"endTime":248.76,"body":"at in there, things like"},{"speaker":"David Rice","startTime":248.77,"endTime":252.72,"body":"attraction rate, retention rate,"},{"speaker":"David Rice","startTime":248.77,"endTime":252.72,"body":"engagement, internal hire rate."},{"speaker":"David Rice","startTime":253.47,"endTime":255.69,"body":"I'm curious, can you tell a"},{"speaker":"David Rice","startTime":253.47,"endTime":255.69,"body":"little bit about how you look"},{"speaker":"David Rice","startTime":255.69,"endTime":259.34000000000003,"body":"at each of these and what tools"},{"speaker":"David Rice","startTime":255.69,"endTime":259.34000000000003,"body":"you've seen be most impactful"},{"speaker":"David Rice","startTime":259.34000000000003,"endTime":262.28000000000003,"body":"in providing reliable insights"},{"speaker":"David Rice","startTime":259.34000000000003,"endTime":262.28000000000003,"body":"based on these metrics?"},{"speaker":"Claire Chandler","startTime":262.79,"endTime":263.73,"body":"Yeah, absolutely."},{"speaker":"Claire Chandler","startTime":263.91,"endTime":266.47,"body":"Most of the time when I work"},{"speaker":"Claire Chandler","startTime":263.91,"endTime":266.47,"body":"with a client organization,"},{"speaker":"Claire Chandler","startTime":266.48,"endTime":268.82,"body":"it is through the door"},{"speaker":"Claire Chandler","startTime":266.48,"endTime":268.82,"body":"of human resources or"},{"speaker":"Claire Chandler","startTime":268.82,"endTime":270.06,"body":"the people organization."},{"speaker":"Claire Chandler","startTime":270.07,"endTime":272.57,"body":"Not always, but that"},{"speaker":"Claire Chandler","startTime":270.07,"endTime":272.57,"body":"typically is where the"},{"speaker":"Claire Chandler","startTime":272.57,"endTime":273.68,"body":"conversation starts."},{"speaker":"Claire Chandler","startTime":274.21000000000004,"endTime":277.08,"body":"And HR is great, they're"},{"speaker":"Claire Chandler","startTime":274.21000000000004,"endTime":277.08,"body":"all proud of themselves."},{"speaker":"Claire Chandler","startTime":277.08,"endTime":279.58,"body":"They have started to"},{"speaker":"Claire Chandler","startTime":277.08,"endTime":279.58,"body":"discover analytics, right?"},{"speaker":"Claire Chandler","startTime":279.58,"endTime":282.04,"body":"They have really glommed onto"},{"speaker":"Claire Chandler","startTime":279.58,"endTime":282.04,"body":"the reality that they need"},{"speaker":"Claire Chandler","startTime":282.04,"endTime":284.94,"body":"to know their numbers if they"},{"speaker":"Claire Chandler","startTime":282.04,"endTime":284.94,"body":"are truly going to advise the"},{"speaker":"Claire Chandler","startTime":284.94,"endTime":286.17,"body":"business in the right direction."},{"speaker":"Claire Chandler","startTime":286.8,"endTime":289.18,"body":"And so they've"},{"speaker":"Claire Chandler","startTime":286.8,"endTime":289.18,"body":"gone metric crazy."},{"speaker":"Claire Chandler","startTime":289.55,"endTime":292.58,"body":"They have started to analyze and"},{"speaker":"Claire Chandler","startTime":289.55,"endTime":292.58,"body":"measure anything and everything."},{"speaker":"Claire Chandler","startTime":292.59,"endTime":294.89,"body":"And what I try to get my"},{"speaker":"Claire Chandler","startTime":292.59,"endTime":294.89,"body":"clients to understand, and it's"},{"speaker":"Claire Chandler","startTime":294.89,"endTime":297.99,"body":"where I focus this portion of"},{"speaker":"Claire Chandler","startTime":294.89,"endTime":297.99,"body":"the conversation in the book,"},{"speaker":"Claire Chandler","startTime":298.35,"endTime":300.91,"body":"is you don't have to measure"},{"speaker":"Claire Chandler","startTime":298.35,"endTime":300.91,"body":"every single thing just because"},{"speaker":"Claire Chandler","startTime":300.91,"endTime":302.18,"body":"you have the data available."},{"speaker":"Claire Chandler","startTime":302.535,"endTime":305.795,"body":"You really have to focus on"},{"speaker":"Claire Chandler","startTime":302.535,"endTime":305.795,"body":"those four key metrics, right?"},{"speaker":"Claire Chandler","startTime":305.815,"endTime":307.195,"body":"So what's your attraction rate?"},{"speaker":"Claire Chandler","startTime":307.455,"endTime":308.855,"body":"What is your retention rate?"},{"speaker":"Claire Chandler","startTime":308.935,"endTime":311.955,"body":"Most companies translate"},{"speaker":"Claire Chandler","startTime":308.935,"endTime":311.955,"body":"that into their turnover"},{"speaker":"Claire Chandler","startTime":311.955,"endTime":313.295,"body":"rate, but let's flip that."},{"speaker":"Claire Chandler","startTime":313.585,"endTime":314.805,"body":"What's your engagement rate?"},{"speaker":"Claire Chandler","startTime":314.875,"endTime":317.585,"body":"And then as you said, what"},{"speaker":"Claire Chandler","startTime":314.875,"endTime":317.585,"body":"is your internal mobility or"},{"speaker":"Claire Chandler","startTime":317.585,"endTime":319.525,"body":"your internal higher rate?"},{"speaker":"Claire Chandler","startTime":320.265,"endTime":322.4,"body":"And those four metrics"},{"speaker":"Claire Chandler","startTime":320.265,"endTime":322.4,"body":"build on each other, right?"},{"speaker":"Claire Chandler","startTime":322.4,"endTime":325.255,"body":"You can't actually improve"},{"speaker":"Claire Chandler","startTime":322.4,"endTime":325.255,"body":"your internal mobility or"},{"speaker":"Claire Chandler","startTime":325.255,"endTime":328.685,"body":"your internal fill rate"},{"speaker":"Claire Chandler","startTime":325.255,"endTime":328.685,"body":"until and unless you do those"},{"speaker":"Claire Chandler","startTime":328.685,"endTime":332.455,"body":"first 3 activities really"},{"speaker":"Claire Chandler","startTime":328.685,"endTime":332.455,"body":"well, as measured by are you"},{"speaker":"Claire Chandler","startTime":332.455,"endTime":333.515,"body":"attracting the right talent?"},{"speaker":"Claire Chandler","startTime":333.535,"endTime":335.205,"body":"Are you retaining them longer?"},{"speaker":"Claire Chandler","startTime":335.255,"endTime":337.705,"body":"Are you getting them more"},{"speaker":"Claire Chandler","startTime":335.255,"endTime":337.705,"body":"deeply engaged so that they"},{"speaker":"Claire Chandler","startTime":337.705,"endTime":339.965,"body":"will be more productive and"},{"speaker":"Claire Chandler","startTime":337.705,"endTime":339.965,"body":"help you move the needle?"},{"speaker":"Claire Chandler","startTime":340.675,"endTime":342.59499999999997,"body":"And so for organizations"},{"speaker":"Claire Chandler","startTime":340.675,"endTime":342.59499999999997,"body":"that really don't know"},{"speaker":"Claire Chandler","startTime":342.59499999999997,"endTime":344.795,"body":"where to start, maybe they"},{"speaker":"Claire Chandler","startTime":342.59499999999997,"endTime":344.795,"body":"don't have a lot of that"},{"speaker":"Claire Chandler","startTime":344.795,"endTime":347.675,"body":"data collected or they have"},{"speaker":"Claire Chandler","startTime":344.795,"endTime":347.675,"body":"their numbers, but they've"},{"speaker":"Claire Chandler","startTime":347.675,"endTime":349.335,"body":"got no frame of reference."},{"speaker":"Claire Chandler","startTime":349.795,"endTime":351.935,"body":"My go-to is typically Gartner."},{"speaker":"Claire Chandler","startTime":352.195,"endTime":353.315,"body":"McKinsey, certainly."},{"speaker":"Claire Chandler","startTime":353.355,"endTime":354.875,"body":"Deloitte, some of"},{"speaker":"Claire Chandler","startTime":353.355,"endTime":354.875,"body":"the other biggies."},{"speaker":"Claire Chandler","startTime":355.265,"endTime":358.325,"body":"But when you're talking about"},{"speaker":"Claire Chandler","startTime":355.265,"endTime":358.325,"body":"measuring those intangible"},{"speaker":"Claire Chandler","startTime":358.325,"endTime":360.705,"body":"assets that we're talking about"},{"speaker":"Claire Chandler","startTime":358.325,"endTime":360.705,"body":"in the human capital that really"},{"speaker":"Claire Chandler","startTime":360.705,"endTime":364.195,"body":"drives the value of business,"},{"speaker":"Claire Chandler","startTime":360.705,"endTime":364.195,"body":"Gartner is a great place to"},{"speaker":"Claire Chandler","startTime":364.235,"endTime":368.735,"body":"start if you are starting from"},{"speaker":"Claire Chandler","startTime":364.235,"endTime":368.735,"body":"scratch in terms of evaluating"},{"speaker":"Claire Chandler","startTime":368.995,"endTime":370.885,"body":"what does good look like."},{"speaker":"David Rice","startTime":371.505,"endTime":372.975,"body":"And in terms"},{"speaker":"David Rice","startTime":371.505,"endTime":372.975,"body":"of like tools, I'm just"},{"speaker":"David Rice","startTime":372.975,"endTime":374.125,"body":"curious to follow up on that."},{"speaker":"David Rice","startTime":374.84499999999997,"endTime":376.765,"body":"How well do you think"},{"speaker":"David Rice","startTime":374.84499999999997,"endTime":376.765,"body":"companies, that you've"},{"speaker":"David Rice","startTime":376.765,"endTime":378.985,"body":"seen are using the tools?"},{"speaker":"David Rice","startTime":378.985,"endTime":380.635,"body":"Because it seems like,"},{"speaker":"David Rice","startTime":378.985,"endTime":380.635,"body":"whether it's an HRIS"},{"speaker":"David Rice","startTime":380.635,"endTime":382.215,"body":"or an ATS or whatever."},{"speaker":"David Rice","startTime":382.67,"endTime":385.79,"body":"There's all these tools that can"},{"speaker":"David Rice","startTime":382.67,"endTime":385.79,"body":"collect a ton of data for you."},{"speaker":"David Rice","startTime":386.05,"endTime":387.41,"body":"And like you said,"},{"speaker":"David Rice","startTime":386.05,"endTime":387.41,"body":"everybody's going to go"},{"speaker":"David Rice","startTime":387.41,"endTime":388.92,"body":"on a little metric crazy."},{"speaker":"David Rice","startTime":389.28,"endTime":391.81,"body":"How well would you say a"},{"speaker":"David Rice","startTime":389.28,"endTime":391.81,"body":"lot of companies have done"},{"speaker":"David Rice","startTime":391.82,"endTime":394.48,"body":"in translating what they"},{"speaker":"David Rice","startTime":391.82,"endTime":394.48,"body":"can get from those tools?"},{"speaker":"David Rice","startTime":395.04,"endTime":397.5,"body":"And, like, how effective"},{"speaker":"David Rice","startTime":395.04,"endTime":397.5,"body":"have the tools been?"},{"speaker":"Claire Chandler","startTime":398.28,"endTime":400.24,"body":"Yeah, it's such"},{"speaker":"Claire Chandler","startTime":398.28,"endTime":400.24,"body":"a fundamental question, right?"},{"speaker":"Claire Chandler","startTime":400.24,"endTime":404.08,"body":"Because I do think over recent"},{"speaker":"Claire Chandler","startTime":400.24,"endTime":404.08,"body":"years, most organizations have"},{"speaker":"Claire Chandler","startTime":404.08,"endTime":408.46,"body":"gotten better about mining their"},{"speaker":"Claire Chandler","startTime":404.08,"endTime":408.46,"body":"data and actually pulling out"},{"speaker":"Claire Chandler","startTime":408.46,"endTime":413.29,"body":"of their systems, whether it"},{"speaker":"Claire Chandler","startTime":408.46,"endTime":413.29,"body":"is an HRIS system or good old"},{"speaker":"Claire Chandler","startTime":413.29,"endTime":416.65,"body":"fashioned, old school Excel"},{"speaker":"Claire Chandler","startTime":413.29,"endTime":416.65,"body":"worksheets, they have been"},{"speaker":"Claire Chandler","startTime":416.86,"endTime":418.71,"body":"better at actually measuring."},{"speaker":"Claire Chandler","startTime":418.96,"endTime":421.67,"body":"And now the key differentiator"},{"speaker":"Claire Chandler","startTime":418.96,"endTime":421.67,"body":"is to your point, how do we"},{"speaker":"Claire Chandler","startTime":421.67,"endTime":423.09,"body":"translate that into action?"},{"speaker":"Claire Chandler","startTime":423.19,"endTime":423.48,"body":"Right?"},{"speaker":"Claire Chandler","startTime":423.62,"endTime":424.87,"body":"How do we use the data?"},{"speaker":"Claire Chandler","startTime":425.02,"endTime":428.95,"body":"I mentioned analytics for that's"},{"speaker":"Claire Chandler","startTime":425.02,"endTime":428.95,"body":"the big pivot point that most"},{"speaker":"Claire Chandler","startTime":429.21,"endTime":432.57,"body":"people, organizations and most"},{"speaker":"Claire Chandler","startTime":429.21,"endTime":432.57,"body":"businesses are at right now."},{"speaker":"Claire Chandler","startTime":432.74,"endTime":436.54,"body":"How do we not just focus"},{"speaker":"Claire Chandler","startTime":432.74,"endTime":436.54,"body":"on making sure that data"},{"speaker":"Claire Chandler","startTime":436.55,"endTime":440.13,"body":"is quality data, reliable"},{"speaker":"Claire Chandler","startTime":436.55,"endTime":440.13,"body":"data, because as we all"},{"speaker":"Claire Chandler","startTime":440.13,"endTime":441.64,"body":"know, garbage in garbage out."},{"speaker":"Claire Chandler","startTime":442.1,"endTime":445.01,"body":"But now how do we pivot"},{"speaker":"Claire Chandler","startTime":442.1,"endTime":445.01,"body":"that and actually translate"},{"speaker":"Claire Chandler","startTime":445.01,"endTime":448.62,"body":"that into insights that we"},{"speaker":"Claire Chandler","startTime":445.01,"endTime":448.62,"body":"can use to drive decisions?"},{"speaker":"Claire Chandler","startTime":449.01,"endTime":452.98,"body":"And so that I think is still"},{"speaker":"Claire Chandler","startTime":449.01,"endTime":452.98,"body":"the key point in the learning"},{"speaker":"Claire Chandler","startTime":452.98,"endTime":457.565,"body":"curve for most HR business"},{"speaker":"Claire Chandler","startTime":452.98,"endTime":457.565,"body":"partners is, okay, now that I"},{"speaker":"Claire Chandler","startTime":457.715,"endTime":460.375,"body":"see the data, and now that I'm"},{"speaker":"Claire Chandler","startTime":457.715,"endTime":460.375,"body":"starting to understand what"},{"speaker":"Claire Chandler","startTime":460.375,"endTime":463.415,"body":"that data is telling me, how"},{"speaker":"Claire Chandler","startTime":460.375,"endTime":463.415,"body":"do I actually translate that"},{"speaker":"Claire Chandler","startTime":463.425,"endTime":464.745,"body":"into a guide for the business?"},{"speaker":"Claire Chandler","startTime":465.245,"endTime":468.205,"body":"And it's incumbent upon HR"},{"speaker":"Claire Chandler","startTime":465.245,"endTime":468.205,"body":"to do that, because if they"},{"speaker":"Claire Chandler","startTime":468.205,"endTime":470.695,"body":"want to be taken seriously"},{"speaker":"Claire Chandler","startTime":468.205,"endTime":470.695,"body":"as a partner to the business,"},{"speaker":"Claire Chandler","startTime":471.195,"endTime":473.84499999999997,"body":"versus just, the guy or gal"},{"speaker":"Claire Chandler","startTime":471.195,"endTime":473.84499999999997,"body":"with the clipboard that we"},{"speaker":"Claire Chandler","startTime":473.84499999999997,"endTime":477.395,"body":"bring in to fire someone, they"},{"speaker":"Claire Chandler","startTime":473.84499999999997,"endTime":477.395,"body":"have to get knowledgeable."},{"speaker":"Claire Chandler","startTime":477.435,"endTime":480.195,"body":"They have to understand"},{"speaker":"Claire Chandler","startTime":477.435,"endTime":480.195,"body":"what that data is telling"},{"speaker":"Claire Chandler","startTime":480.195,"endTime":483.725,"body":"them and they have to put"},{"speaker":"Claire Chandler","startTime":480.195,"endTime":483.725,"body":"it within context, right?"},{"speaker":"Claire Chandler","startTime":483.745,"endTime":489.175,"body":"I think HR has a really key"},{"speaker":"Claire Chandler","startTime":483.745,"endTime":489.175,"body":"obligation to put information"},{"speaker":"Claire Chandler","startTime":489.245,"endTime":492.84499999999997,"body":"related to people, related"},{"speaker":"Claire Chandler","startTime":489.245,"endTime":492.84499999999997,"body":"to talent, related to culture"},{"speaker":"Claire Chandler","startTime":493.265,"endTime":496.035,"body":"in context that the business"},{"speaker":"Claire Chandler","startTime":493.265,"endTime":496.035,"body":"is going to understand."},{"speaker":"Claire Chandler","startTime":496.325,"endTime":498.865,"body":"So all those things are super"},{"speaker":"Claire Chandler","startTime":496.325,"endTime":498.865,"body":"important and I think that is"},{"speaker":"Claire Chandler","startTime":498.865,"endTime":502.625,"body":"one of the main skills that"},{"speaker":"Claire Chandler","startTime":498.865,"endTime":502.625,"body":"anyone in HR is going to need to"},{"speaker":"Claire Chandler","startTime":502.625,"endTime":505.385,"body":"possess and draw upon forward."},{"speaker":"David Rice","startTime":505.795,"endTime":505.965,"body":"Yeah."},{"speaker":"David Rice","startTime":505.965,"endTime":507.94,"body":"I think that's a great way to"},{"speaker":"David Rice","startTime":505.965,"endTime":507.94,"body":"say it because, you can get"},{"speaker":"David Rice","startTime":507.99,"endTime":510.46999999999997,"body":"quality in, like you said,"},{"speaker":"David Rice","startTime":507.99,"endTime":510.46999999999997,"body":"we have the tools for that,"},{"speaker":"David Rice","startTime":510.46999999999997,"endTime":514.23,"body":"but the only way quality out"},{"speaker":"David Rice","startTime":510.46999999999997,"endTime":514.23,"body":"happens is insight plus action."},{"speaker":"Claire Chandler","startTime":514.2900000000001,"endTime":516.08,"body":"If it's"},{"speaker":"Claire Chandler","startTime":514.2900000000001,"endTime":516.08,"body":"not driving decisions,"},{"speaker":"Claire Chandler","startTime":516.35,"endTime":519.6600000000001,"body":"better decisions, more,"},{"speaker":"Claire Chandler","startTime":516.35,"endTime":519.6600000000001,"body":"data-informed decisions, then"},{"speaker":"Claire Chandler","startTime":519.6600000000001,"endTime":520.89,"body":"it's just creating more noise."},{"speaker":"Claire Chandler","startTime":520.9200000000001,"endTime":523.57,"body":"And as we know, you talk to"},{"speaker":"Claire Chandler","startTime":520.9200000000001,"endTime":523.57,"body":"any HR professional, they're"},{"speaker":"Claire Chandler","startTime":523.57,"endTime":525.7,"body":"going to tell you they're"},{"speaker":"Claire Chandler","startTime":523.57,"endTime":525.7,"body":"too busy for any of that."},{"speaker":"Claire Chandler","startTime":525.71,"endTime":527.35,"body":"And it's like, because"},{"speaker":"Claire Chandler","startTime":525.71,"endTime":527.35,"body":"you've got to narrow"},{"speaker":"Claire Chandler","startTime":527.35,"endTime":528.87,"body":"in on what is actually"},{"speaker":"Claire Chandler","startTime":527.35,"endTime":528.87,"body":"going to move the needle."},{"speaker":"Claire Chandler","startTime":529.07,"endTime":529.34,"body":"Right?"},{"speaker":"Claire Chandler","startTime":529.34,"endTime":530.89,"body":"And you do that through"},{"speaker":"Claire Chandler","startTime":529.34,"endTime":530.89,"body":"better information."},{"speaker":"David Rice","startTime":531.36,"endTime":531.94,"body":"Absolutely."},{"speaker":"David Rice","startTime":532.24,"endTime":534.33,"body":"You talk about in the book,"},{"speaker":"David Rice","startTime":532.24,"endTime":534.33,"body":"the four Ps of culture,"},{"speaker":"David Rice","startTime":534.33,"endTime":536.8100000000001,"body":"it's people, process,"},{"speaker":"David Rice","startTime":534.33,"endTime":536.8100000000001,"body":"purpose, and performance."},{"speaker":"David Rice","startTime":536.8100000000001,"endTime":538.84,"body":"And as someone who's worked"},{"speaker":"David Rice","startTime":536.8100000000001,"endTime":538.84,"body":"as a journalist in the past,"},{"speaker":"David Rice","startTime":538.84,"endTime":540.69,"body":"I really like that framework"},{"speaker":"David Rice","startTime":538.84,"endTime":540.69,"body":"because it reminds me of the"},{"speaker":"David Rice","startTime":540.7,"endTime":542.1,"body":"who, what, where, why, and how."},{"speaker":"David Rice","startTime":542.58,"endTime":545.0400000000001,"body":"So that approach to looking"},{"speaker":"David Rice","startTime":542.58,"endTime":545.0400000000001,"body":"at organizational issues,"},{"speaker":"David Rice","startTime":545.09,"endTime":546.22,"body":"something like culture."},{"speaker":"David Rice","startTime":546.9150000000001,"endTime":550.7550000000001,"body":"But you advise to not build"},{"speaker":"David Rice","startTime":546.9150000000001,"endTime":550.7550000000001,"body":"initiatives around people,"},{"speaker":"David Rice","startTime":550.7650000000001,"endTime":552.1550000000001,"body":"process, or performance."},{"speaker":"David Rice","startTime":552.3950000000001,"endTime":555.1850000000001,"body":"Take us through why that"},{"speaker":"David Rice","startTime":552.3950000000001,"endTime":555.1850000000001,"body":"is and where leaders should"},{"speaker":"David Rice","startTime":555.1850000000001,"endTime":556.575,"body":"focus their energy instead."},{"speaker":"Claire Chandler","startTime":557.3800000000001,"endTime":558.9200000000001,"body":"So I love"},{"speaker":"Claire Chandler","startTime":557.3800000000001,"endTime":558.9200000000001,"body":"how you framed up the question"},{"speaker":"Claire Chandler","startTime":558.9300000000001,"endTime":562.07,"body":"because coming out of college"},{"speaker":"Claire Chandler","startTime":558.9300000000001,"endTime":562.07,"body":"for about 10 minutes as"},{"speaker":"Claire Chandler","startTime":562.07,"endTime":564.12,"body":"an adult, I thought I was"},{"speaker":"Claire Chandler","startTime":562.07,"endTime":564.12,"body":"going to be a journalist."},{"speaker":"Claire Chandler","startTime":564.12,"endTime":566.09,"body":"I had, run the school newspaper."},{"speaker":"Claire Chandler","startTime":566.09,"endTime":568.61,"body":"I had this dream that I was"},{"speaker":"Claire Chandler","startTime":566.09,"endTime":568.61,"body":"going to be the next, great"},{"speaker":"Claire Chandler","startTime":568.8100000000001,"endTime":570.4100000000001,"body":"reporter or writer or whatever."},{"speaker":"Claire Chandler","startTime":570.5600000000001,"endTime":573.3900000000001,"body":"So it's so interesting that you"},{"speaker":"Claire Chandler","startTime":570.5600000000001,"endTime":573.3900000000001,"body":"framed up the four Ps that way."},{"speaker":"Claire Chandler","startTime":573.6800000000001,"endTime":575.24,"body":"And so there are"},{"speaker":"Claire Chandler","startTime":573.6800000000001,"endTime":575.24,"body":"these four Ps, right?"},{"speaker":"Claire Chandler","startTime":575.24,"endTime":577.4300000000001,"body":"And if we talk about,"},{"speaker":"Claire Chandler","startTime":575.24,"endTime":577.4300000000001,"body":"I'm going to go back."},{"speaker":"Claire Chandler","startTime":577.4300000000001,"endTime":580.94,"body":"If you picture a Venn diagram"},{"speaker":"Claire Chandler","startTime":577.4300000000001,"endTime":580.94,"body":"and you put people, process, and"},{"speaker":"Claire Chandler","startTime":580.94,"endTime":585.97,"body":"performance in each of the three"},{"speaker":"Claire Chandler","startTime":580.94,"endTime":585.97,"body":"circles, the problem is that if"},{"speaker":"Claire Chandler","startTime":585.97,"endTime":589.1300000000001,"body":"you only focus on one of those"},{"speaker":"Claire Chandler","startTime":585.97,"endTime":589.1300000000001,"body":"three circles, you're going"},{"speaker":"Claire Chandler","startTime":589.1400000000001,"endTime":592.07,"body":"to more often than not diverge"},{"speaker":"Claire Chandler","startTime":589.1400000000001,"endTime":592.07,"body":"instead of come together."},{"speaker":"Claire Chandler","startTime":592.08,"endTime":596.1600000000001,"body":"And what I mean by that is,"},{"speaker":"Claire Chandler","startTime":592.08,"endTime":596.1600000000001,"body":"you put a CFO, a CEO, or a"},{"speaker":"Claire Chandler","startTime":596.59,"endTime":598.6500000000001,"body":"COO, and the chief people"},{"speaker":"Claire Chandler","startTime":596.59,"endTime":598.6500000000001,"body":"officer in the same room."},{"speaker":"Claire Chandler","startTime":599.2750000000001,"endTime":601.6650000000001,"body":"And you have them focus on"},{"speaker":"Claire Chandler","startTime":599.2750000000001,"endTime":601.6650000000001,"body":"the same challenge, the same"},{"speaker":"Claire Chandler","startTime":601.6750000000001,"endTime":605.345,"body":"business task, the chief"},{"speaker":"Claire Chandler","startTime":601.6750000000001,"endTime":605.345,"body":"people officer is going to"},{"speaker":"Claire Chandler","startTime":605.345,"endTime":608.335,"body":"walk in and look through the"},{"speaker":"Claire Chandler","startTime":605.345,"endTime":608.335,"body":"lens of people first, right?"},{"speaker":"Claire Chandler","startTime":608.5350000000001,"endTime":610.9350000000001,"body":"The CFO is going to look"},{"speaker":"Claire Chandler","startTime":608.5350000000001,"endTime":610.9350000000001,"body":"in terms of performance."},{"speaker":"Claire Chandler","startTime":610.9350000000001,"endTime":613.745,"body":"What's the bottom line"},{"speaker":"Claire Chandler","startTime":610.9350000000001,"endTime":613.745,"body":"financial outcome of this"},{"speaker":"Claire Chandler","startTime":613.745,"endTime":616.085,"body":"decision or this, situation"},{"speaker":"Claire Chandler","startTime":613.745,"endTime":616.085,"body":"that we're dealing with?"},{"speaker":"Claire Chandler","startTime":616.8050000000001,"endTime":619.995,"body":"And the COO is, yeah, they're"},{"speaker":"Claire Chandler","startTime":616.8050000000001,"endTime":619.995,"body":"going to focus on performance,"},{"speaker":"Claire Chandler","startTime":620.065,"endTime":622.5250000000001,"body":"maybe they're going to dip"},{"speaker":"Claire Chandler","startTime":620.065,"endTime":622.5250000000001,"body":"a toe into people, but they"},{"speaker":"Claire Chandler","startTime":622.5250000000001,"endTime":624.085,"body":"really want to know, okay,"},{"speaker":"Claire Chandler","startTime":622.5250000000001,"endTime":624.085,"body":"what's the process that's"},{"speaker":"Claire Chandler","startTime":624.085,"endTime":624.7650000000001,"body":"going to get us there."},{"speaker":"Claire Chandler","startTime":624.7650000000001,"endTime":624.8050000000001,"body":"Right?"},{"speaker":"Claire Chandler","startTime":625.4250000000001,"endTime":627.4050000000001,"body":"And the problem is if you're"},{"speaker":"Claire Chandler","startTime":625.4250000000001,"endTime":627.4050000000001,"body":"focused on all those three"},{"speaker":"Claire Chandler","startTime":627.4350000000001,"endTime":631.365,"body":"different lenses, like I said,"},{"speaker":"Claire Chandler","startTime":627.4350000000001,"endTime":631.365,"body":"unless you're incredibly lucky"},{"speaker":"Claire Chandler","startTime":631.5150000000001,"endTime":634.225,"body":"and by pure coincidence, you're"},{"speaker":"Claire Chandler","startTime":631.5150000000001,"endTime":634.225,"body":"going to converge, you're more"},{"speaker":"Claire Chandler","startTime":634.225,"endTime":638.32,"body":"likely going to diverge and"},{"speaker":"Claire Chandler","startTime":634.225,"endTime":638.32,"body":"continue to create silos, which"},{"speaker":"Claire Chandler","startTime":638.32,"endTime":641.47,"body":"we know are the death knell and"},{"speaker":"Claire Chandler","startTime":638.32,"endTime":641.47,"body":"yet the artifact of every single"},{"speaker":"Claire Chandler","startTime":641.47,"endTime":642.6500000000001,"body":"large growing organization."},{"speaker":"Claire Chandler","startTime":643.09,"endTime":645.73,"body":"And so the antidote to"},{"speaker":"Claire Chandler","startTime":643.09,"endTime":645.73,"body":"that is to focus on the"},{"speaker":"Claire Chandler","startTime":645.73,"endTime":646.6400000000001,"body":"sweet spot in the middle."},{"speaker":"Claire Chandler","startTime":646.7,"endTime":649.1,"body":"And that's that"},{"speaker":"Claire Chandler","startTime":646.7,"endTime":649.1,"body":"fourth P of purpose."},{"speaker":"Claire Chandler","startTime":649.6500000000001,"endTime":651.6400000000001,"body":"And before half of your"},{"speaker":"Claire Chandler","startTime":649.6500000000001,"endTime":651.6400000000001,"body":"audience tunes out and"},{"speaker":"Claire Chandler","startTime":651.6400000000001,"endTime":652.95,"body":"says, that's too squishy."},{"speaker":"Claire Chandler","startTime":652.95,"endTime":655.07,"body":"It's great to have some"},{"speaker":"Claire Chandler","startTime":652.95,"endTime":655.07,"body":"meaning in your life and all"},{"speaker":"Claire Chandler","startTime":655.07,"endTime":657.69,"body":"of that, but we have to hit"},{"speaker":"Claire Chandler","startTime":655.07,"endTime":657.69,"body":"our numbers day in and day out."},{"speaker":"Claire Chandler","startTime":658.2950000000001,"endTime":661.115,"body":"I'm here to tell you if you"},{"speaker":"Claire Chandler","startTime":658.2950000000001,"endTime":661.115,"body":"don't focus first on purpose,"},{"speaker":"Claire Chandler","startTime":661.4050000000001,"endTime":663.615,"body":"first of all, you are not"},{"speaker":"Claire Chandler","startTime":661.4050000000001,"endTime":663.615,"body":"going to get the alignment"},{"speaker":"Claire Chandler","startTime":663.615,"endTime":666.115,"body":"that you need between the"},{"speaker":"Claire Chandler","startTime":663.615,"endTime":666.115,"body":"chief people officer, the"},{"speaker":"Claire Chandler","startTime":666.115,"endTime":668.585,"body":"chief financial officer and"},{"speaker":"Claire Chandler","startTime":666.115,"endTime":668.585,"body":"the chief operations officer."},{"speaker":"Claire Chandler","startTime":669.1450000000001,"endTime":672.3850000000001,"body":"And you're very likely not going"},{"speaker":"Claire Chandler","startTime":669.1450000000001,"endTime":672.3850000000001,"body":"to attract, let alone routine"},{"speaker":"Claire Chandler","startTime":672.3850000000001,"endTime":675.7550000000001,"body":"and engage and grow the right"},{"speaker":"Claire Chandler","startTime":672.3850000000001,"endTime":675.7550000000001,"body":"talent to actually achieve the"},{"speaker":"Claire Chandler","startTime":675.7550000000001,"endTime":678.585,"body":"numbers through the processes"},{"speaker":"Claire Chandler","startTime":675.7550000000001,"endTime":678.585,"body":"that you're looking for."},{"speaker":"Claire Chandler","startTime":679.2650000000001,"endTime":682.2550000000001,"body":"So the key is to put that"},{"speaker":"Claire Chandler","startTime":679.2650000000001,"endTime":682.2550000000001,"body":"purpose in the sweet spot"},{"speaker":"Claire Chandler","startTime":682.2550000000001,"endTime":685.6350000000001,"body":"in the middle and let that"},{"speaker":"Claire Chandler","startTime":682.2550000000001,"endTime":685.6350000000001,"body":"drive your decisions and steer"},{"speaker":"Claire Chandler","startTime":685.6350000000001,"endTime":687.0450000000001,"body":"those other three filters."},{"speaker":"David Rice","startTime":687.345,"endTime":689.215,"body":"Yeah, that's a"},{"speaker":"David Rice","startTime":687.345,"endTime":689.215,"body":"great way to keep the business"},{"speaker":"David Rice","startTime":689.215,"endTime":692.5050000000001,"body":"laser focused on its mission"},{"speaker":"David Rice","startTime":689.215,"endTime":692.5050000000001,"body":"statement and its overall goal."},{"speaker":"David Rice","startTime":692.5050000000001,"endTime":692.7950000000001,"body":"Righ?."},{"speaker":"David Rice","startTime":692.855,"endTime":695.995,"body":"So I really like that to give"},{"speaker":"David Rice","startTime":692.855,"endTime":695.995,"body":"it that proper framework."},{"speaker":"David Rice","startTime":696.5050000000001,"endTime":697.9350000000001,"body":"So I want to do something"},{"speaker":"David Rice","startTime":696.5050000000001,"endTime":697.9350000000001,"body":"a little different."},{"speaker":"David Rice","startTime":697.9350000000001,"endTime":700.735,"body":"I wanted to in the middle of our"},{"speaker":"David Rice","startTime":697.9350000000001,"endTime":700.735,"body":"interviews, I've always thought"},{"speaker":"David Rice","startTime":700.735,"endTime":703.5050000000001,"body":"about what should we put in a"},{"speaker":"David Rice","startTime":700.735,"endTime":703.5050000000001,"body":"little break, just something"},{"speaker":"David Rice","startTime":703.5050000000001,"endTime":704.245,"body":"a little bit different."},{"speaker":"David Rice","startTime":704.245,"endTime":706.24,"body":"So I'm going to ask you"},{"speaker":"David Rice","startTime":704.245,"endTime":706.24,"body":"like a, almost like a"},{"speaker":"David Rice","startTime":706.24,"endTime":707.47,"body":"lightning round question."},{"speaker":"David Rice","startTime":709.1400000000001,"endTime":713.1300000000001,"body":"So what's the worst example"},{"speaker":"David Rice","startTime":709.1400000000001,"endTime":713.1300000000001,"body":"you've ever seen of a manager"},{"speaker":"David Rice","startTime":713.1300000000001,"endTime":714.62,"body":"mishandling communication?"},{"speaker":"Claire Chandler","startTime":715.57,"endTime":717.11,"body":"It's a"},{"speaker":"Claire Chandler","startTime":715.57,"endTime":717.11,"body":"triggering question because"},{"speaker":"Claire Chandler","startTime":717.11,"endTime":720.08,"body":"there are so many, remember I'm"},{"speaker":"Claire Chandler","startTime":717.11,"endTime":720.08,"body":"a corporate survivor, right?"},{"speaker":"Claire Chandler","startTime":720.3800000000001,"endTime":724.11,"body":"So while I'm an advisor to"},{"speaker":"Claire Chandler","startTime":720.3800000000001,"endTime":724.11,"body":"corporations now, part of the"},{"speaker":"Claire Chandler","startTime":724.11,"endTime":727.3900000000001,"body":"reason I'm able to do that is"},{"speaker":"Claire Chandler","startTime":724.11,"endTime":727.3900000000001,"body":"because I've been where they are"},{"speaker":"Claire Chandler","startTime":727.4200000000001,"endTime":730.9100000000001,"body":"and I have walked the halls that"},{"speaker":"Claire Chandler","startTime":727.4200000000001,"endTime":730.9100000000001,"body":"they walk and I've seen some of"},{"speaker":"Claire Chandler","startTime":730.9300000000001,"endTime":735.9000000000001,"body":"the really inspiring charismatic"},{"speaker":"Claire Chandler","startTime":730.9300000000001,"endTime":735.9000000000001,"body":"leaders in stark relief to the"},{"speaker":"Claire Chandler","startTime":735.9000000000001,"endTime":737.1800000000001,"body":"ones who just don't get it."},{"speaker":"Claire Chandler","startTime":737.45,"endTime":740.83,"body":"And so there's a story that I"},{"speaker":"Claire Chandler","startTime":737.45,"endTime":740.83,"body":"tell in the book, it goes back"},{"speaker":"Claire Chandler","startTime":740.83,"endTime":743.0,"body":"several years and I'll come"},{"speaker":"Claire Chandler","startTime":740.83,"endTime":743.0,"body":"back to that in a second, but"},{"speaker":"Claire Chandler","startTime":743.0,"endTime":746.2700000000001,"body":"I want to tell you about the"},{"speaker":"Claire Chandler","startTime":743.0,"endTime":746.2700000000001,"body":"one that is the most recent."},{"speaker":"Claire Chandler","startTime":746.8800000000001,"endTime":750.36,"body":"I heard of a CEO just within"},{"speaker":"Claire Chandler","startTime":746.8800000000001,"endTime":750.36,"body":"the last couple of weeks,"},{"speaker":"Claire Chandler","startTime":750.87,"endTime":753.96,"body":"sitting down to have a"},{"speaker":"Claire Chandler","startTime":750.87,"endTime":753.96,"body":"termination conversation with"},{"speaker":"Claire Chandler","startTime":753.97,"endTime":755.33,"body":"a senior leader on their team."},{"speaker":"Claire Chandler","startTime":755.8900000000001,"endTime":758.87,"body":"And they started the"},{"speaker":"Claire Chandler","startTime":755.8900000000001,"endTime":758.87,"body":"conversation with something to"},{"speaker":"Claire Chandler","startTime":758.87,"endTime":762.3050000000001,"body":"the effect of, this is going"},{"speaker":"Claire Chandler","startTime":758.87,"endTime":762.3050000000001,"body":"to be a very bad day for you."},{"speaker":"Claire Chandler","startTime":763.575,"endTime":767.085,"body":"And I thought, what"},{"speaker":"Claire Chandler","startTime":763.575,"endTime":767.085,"body":"an incredibly awful"},{"speaker":"Claire Chandler","startTime":767.085,"endTime":768.0250000000001,"body":"way to break the ice."},{"speaker":"David Rice","startTime":768.475,"endTime":770.2950000000001,"body":"I'm sure that"},{"speaker":"David Rice","startTime":768.475,"endTime":770.2950000000001,"body":"got it off on the right foot."},{"speaker":"Claire Chandler","startTime":771.7750000000001,"endTime":772.455,"body":"Total."},{"speaker":"Claire Chandler","startTime":772.5050000000001,"endTime":775.9150000000001,"body":"I mean, way to create a culture"},{"speaker":"Claire Chandler","startTime":772.5050000000001,"endTime":775.9150000000001,"body":"and an environment and a safe"},{"speaker":"Claire Chandler","startTime":775.9150000000001,"endTime":779.375,"body":"space to have a conversation"},{"speaker":"Claire Chandler","startTime":775.9150000000001,"endTime":779.375,"body":"where you already know the"},{"speaker":"Claire Chandler","startTime":779.465,"endTime":781.985,"body":"end, where we're going to"},{"speaker":"Claire Chandler","startTime":779.465,"endTime":781.985,"body":"parkways and it's happening"},{"speaker":"Claire Chandler","startTime":781.985,"endTime":785.062,"body":"now and turn over your"},{"speaker":"Claire Chandler","startTime":781.985,"endTime":785.062,"body":"company assets and yada yada."},{"speaker":"Claire Chandler","startTime":785.542,"endTime":787.8620000000001,"body":"But to start from that"},{"speaker":"Claire Chandler","startTime":785.542,"endTime":787.8620000000001,"body":"standpoint, especially"},{"speaker":"Claire Chandler","startTime":787.8620000000001,"endTime":791.3820000000001,"body":"as an executive leader, I"},{"speaker":"Claire Chandler","startTime":787.8620000000001,"endTime":791.3820000000001,"body":"find to be so atrocious."},{"speaker":"Claire Chandler","startTime":791.572,"endTime":794.7220000000001,"body":"And so that to me, just from"},{"speaker":"Claire Chandler","startTime":791.572,"endTime":794.7220000000001,"body":"a re, there's a recency bias"},{"speaker":"Claire Chandler","startTime":794.782,"endTime":797.802,"body":"to my answer to your question,"},{"speaker":"Claire Chandler","startTime":794.782,"endTime":797.802,"body":"but it feels to me like that is"},{"speaker":"Claire Chandler","startTime":797.802,"endTime":800.922,"body":"just one of the absolute worst"},{"speaker":"Claire Chandler","startTime":797.802,"endTime":800.922,"body":"ways somebody in that position"},{"speaker":"Claire Chandler","startTime":800.922,"endTime":801.952,"body":"can start a conversation."},{"speaker":"David Rice","startTime":802.062,"endTime":803.7520000000001,"body":"That's a great"},{"speaker":"David Rice","startTime":802.062,"endTime":803.7520000000001,"body":"way to guarantee that the"},{"speaker":"David Rice","startTime":803.7520000000001,"endTime":806.412,"body":"listener's brain starts to"},{"speaker":"David Rice","startTime":803.7520000000001,"endTime":806.412,"body":"go a hundred miles an hour"},{"speaker":"David Rice","startTime":806.412,"endTime":807.6020000000001,"body":"on all these other things."},{"speaker":"Claire Chandler","startTime":808.6120000000001,"endTime":811.182,"body":"I mean, talk"},{"speaker":"Claire Chandler","startTime":808.6120000000001,"endTime":811.182,"body":"about triggering fight or flight"},{"speaker":"Claire Chandler","startTime":811.192,"endTime":815.0920000000001,"body":"defense mechanisms, just pre"},{"speaker":"Claire Chandler","startTime":811.192,"endTime":815.0920000000001,"body":"staging how this conversation"},{"speaker":"Claire Chandler","startTime":815.0920000000001,"endTime":819.142,"body":"is going to go by framing"},{"speaker":"Claire Chandler","startTime":815.0920000000001,"endTime":819.142,"body":"it in that way versus, want"},{"speaker":"Claire Chandler","startTime":819.142,"endTime":821.412,"body":"to talk to you today, let's"},{"speaker":"Claire Chandler","startTime":819.142,"endTime":821.412,"body":"have an open conversation"},{"speaker":"Claire Chandler","startTime":821.412,"endTime":822.652,"body":"or something to that effect."},{"speaker":"Claire Chandler","startTime":822.652,"endTime":825.0920000000001,"body":"But to start with, this is going"},{"speaker":"Claire Chandler","startTime":822.652,"endTime":825.0920000000001,"body":"to be a very bad day for you."},{"speaker":"Claire Chandler","startTime":825.1020000000001,"endTime":828.162,"body":"It's just self fulfilling"},{"speaker":"Claire Chandler","startTime":825.1020000000001,"endTime":828.162,"body":"prophecy and just a telltale"},{"speaker":"Claire Chandler","startTime":828.162,"endTime":829.552,"body":"example of culture done wrong."},{"speaker":"David Rice","startTime":829.9620000000001,"endTime":830.922,"body":"Yeah, absolutely."},{"speaker":"David Rice","startTime":830.9620000000001,"endTime":832.702,"body":"That's triggering for"},{"speaker":"David Rice","startTime":830.9620000000001,"endTime":832.702,"body":"me too, because I've had"},{"speaker":"David Rice","startTime":832.702,"endTime":834.192,"body":"something similar experience."},{"speaker":"David Rice","startTime":835.777,"endTime":836.527,"body":"That's awful."},{"speaker":"David Rice","startTime":837.8670000000001,"endTime":840.6070000000001,"body":"So steering it back to the"},{"speaker":"David Rice","startTime":837.8670000000001,"endTime":840.6070000000001,"body":"book, the Growth on Purpose"},{"speaker":"David Rice","startTime":840.6070000000001,"endTime":844.6370000000001,"body":"model is broken down into four"},{"speaker":"David Rice","startTime":840.6070000000001,"endTime":844.6370000000001,"body":"pillars; aspiration, awareness,"},{"speaker":"David Rice","startTime":844.647,"endTime":846.017,"body":"acceleration, and alignment."},{"speaker":"David Rice","startTime":846.657,"endTime":848.4770000000001,"body":"Take us through each of"},{"speaker":"David Rice","startTime":846.657,"endTime":848.4770000000001,"body":"these a little bit and why"},{"speaker":"David Rice","startTime":848.4770000000001,"endTime":849.8670000000001,"body":"they fall in that order."},{"speaker":"Claire Chandler","startTime":850.4970000000001,"endTime":851.7270000000001,"body":"Yeah, absolutely."},{"speaker":"Claire Chandler","startTime":851.817,"endTime":854.807,"body":"So similar to the metrics"},{"speaker":"Claire Chandler","startTime":851.817,"endTime":854.807,"body":"and not coincidentally,"},{"speaker":"Claire Chandler","startTime":854.807,"endTime":857.277,"body":"because they do inform these"},{"speaker":"Claire Chandler","startTime":854.807,"endTime":857.277,"body":"four pillars, these pillars"},{"speaker":"Claire Chandler","startTime":857.297,"endTime":858.7370000000001,"body":"do build on each other."},{"speaker":"Claire Chandler","startTime":858.7470000000001,"endTime":861.8870000000001,"body":"These are the do not pass go"},{"speaker":"Claire Chandler","startTime":858.7470000000001,"endTime":861.8870000000001,"body":"without getting each of these"},{"speaker":"Claire Chandler","startTime":861.8870000000001,"endTime":866.1170000000001,"body":"right in this sequence so that"},{"speaker":"Claire Chandler","startTime":861.8870000000001,"endTime":866.1170000000001,"body":"they can culminate in you and"},{"speaker":"Claire Chandler","startTime":866.1170000000001,"endTime":868.927,"body":"your organization actually"},{"speaker":"Claire Chandler","startTime":866.1170000000001,"endTime":868.927,"body":"fulfilling your growth strategy."},{"speaker":"Claire Chandler","startTime":869.297,"endTime":872.3470000000001,"body":"And so the four pillars"},{"speaker":"Claire Chandler","startTime":869.297,"endTime":872.3470000000001,"body":"are the four A's."},{"speaker":"Claire Chandler","startTime":872.4670000000001,"endTime":873.7370000000001,"body":"So you already know"},{"speaker":"Claire Chandler","startTime":872.4670000000001,"endTime":873.7370000000001,"body":"about the four P's."},{"speaker":"Claire Chandler","startTime":873.767,"endTime":875.2570000000001,"body":"I'm very big on alliteration."},{"speaker":"Claire Chandler","startTime":875.3670000000001,"endTime":877.8470000000001,"body":"I was an aspiring writer,"},{"speaker":"Claire Chandler","startTime":875.3670000000001,"endTime":877.8470000000001,"body":"back in my, I was about to be"},{"speaker":"Claire Chandler","startTime":877.8470000000001,"endTime":878.797,"body":"a journalist for 10 minutes."},{"speaker":"Claire Chandler","startTime":879.442,"endTime":881.652,"body":"And so pillar one is aspiration."},{"speaker":"Claire Chandler","startTime":882.052,"endTime":883.452,"body":"You mentioned mission statement."},{"speaker":"Claire Chandler","startTime":883.572,"endTime":886.7420000000001,"body":"We talk about how purpose"},{"speaker":"Claire Chandler","startTime":883.572,"endTime":886.7420000000001,"body":"is at the sweet spot or the"},{"speaker":"Claire Chandler","startTime":886.7520000000001,"endTime":889.802,"body":"intersection between people"},{"speaker":"Claire Chandler","startTime":886.7520000000001,"endTime":889.802,"body":"process and performance."},{"speaker":"Claire Chandler","startTime":890.0920000000001,"endTime":894.192,"body":"This is absolutely your 'do"},{"speaker":"Claire Chandler","startTime":890.0920000000001,"endTime":894.192,"body":"not pass go' moment, especially"},{"speaker":"Claire Chandler","startTime":894.192,"endTime":897.8720000000001,"body":"in this day and age where"},{"speaker":"Claire Chandler","startTime":894.192,"endTime":897.8720000000001,"body":"it is a candidates market."},{"speaker":"Claire Chandler","startTime":898.397,"endTime":901.147,"body":"And people are telling"},{"speaker":"Claire Chandler","startTime":898.397,"endTime":901.147,"body":"you how much they believe"},{"speaker":"Claire Chandler","startTime":901.147,"endTime":904.027,"body":"in you and your mission"},{"speaker":"Claire Chandler","startTime":901.147,"endTime":904.027,"body":"with their feet, right?"},{"speaker":"Claire Chandler","startTime":904.327,"endTime":907.537,"body":"They're telling you by only"},{"speaker":"Claire Chandler","startTime":904.327,"endTime":907.537,"body":"doing enough not to get fired."},{"speaker":"Claire Chandler","startTime":907.6070000000001,"endTime":909.9770000000001,"body":"They are telling you by"},{"speaker":"Claire Chandler","startTime":907.6070000000001,"endTime":909.9770000000001,"body":"the verbatim comments"},{"speaker":"Claire Chandler","startTime":909.9770000000001,"endTime":912.4970000000001,"body":"they are providing in your"},{"speaker":"Claire Chandler","startTime":909.9770000000001,"endTime":912.4970000000001,"body":"annual engagement survey."},{"speaker":"Claire Chandler","startTime":913.157,"endTime":916.6170000000001,"body":"These are all telltale"},{"speaker":"Claire Chandler","startTime":913.157,"endTime":916.6170000000001,"body":"signs that the right"},{"speaker":"Claire Chandler","startTime":916.647,"endTime":919.447,"body":"talent is disengaging"},{"speaker":"Claire Chandler","startTime":916.647,"endTime":919.447,"body":"and looking for an exit."},{"speaker":"Claire Chandler","startTime":919.817,"endTime":921.8470000000001,"body":"And so it's really important"},{"speaker":"Claire Chandler","startTime":919.817,"endTime":921.8470000000001,"body":"to get the aspiration"},{"speaker":"Claire Chandler","startTime":921.8470000000001,"endTime":924.147,"body":"pillar right, because you"},{"speaker":"Claire Chandler","startTime":921.8470000000001,"endTime":924.147,"body":"have to give the right"},{"speaker":"Claire Chandler","startTime":924.287,"endTime":926.327,"body":"talent a reason to believe."},{"speaker":"Claire Chandler","startTime":927.162,"endTime":930.042,"body":"We are no longer in a command"},{"speaker":"Claire Chandler","startTime":927.162,"endTime":930.042,"body":"and control environment."},{"speaker":"Claire Chandler","startTime":930.062,"endTime":932.7120000000001,"body":"We are no longer in an"},{"speaker":"Claire Chandler","startTime":930.062,"endTime":932.7120000000001,"body":"industrial economy where your"},{"speaker":"Claire Chandler","startTime":932.7220000000001,"endTime":935.292,"body":"fixed tangible assets drive"},{"speaker":"Claire Chandler","startTime":932.7220000000001,"endTime":935.292,"body":"the value of a business."},{"speaker":"Claire Chandler","startTime":935.8720000000001,"endTime":939.3620000000001,"body":"We are now in an economy"},{"speaker":"Claire Chandler","startTime":935.8720000000001,"endTime":939.3620000000001,"body":"that is driven by knowledge."},{"speaker":"Claire Chandler","startTime":939.5120000000001,"endTime":941.672,"body":"It is driven by"},{"speaker":"Claire Chandler","startTime":939.5120000000001,"endTime":941.672,"body":"discretionary effort."},{"speaker":"Claire Chandler","startTime":941.7620000000001,"endTime":945.782,"body":"It is driven by ideas and"},{"speaker":"Claire Chandler","startTime":941.7620000000001,"endTime":945.782,"body":"innovation and commitment"},{"speaker":"Claire Chandler","startTime":945.902,"endTime":947.042,"body":"of the individual employee."},{"speaker":"Claire Chandler","startTime":947.322,"endTime":949.7320000000001,"body":"And so it's really important to"},{"speaker":"Claire Chandler","startTime":947.322,"endTime":949.7320000000001,"body":"get this first pillar in place."},{"speaker":"Claire Chandler","startTime":949.922,"endTime":953.0120000000001,"body":"And it goes beyond just making"},{"speaker":"Claire Chandler","startTime":949.922,"endTime":953.0120000000001,"body":"sure that you pay top dollar"},{"speaker":"Claire Chandler","startTime":953.0120000000001,"endTime":956.282,"body":"to an agency to get a really"},{"speaker":"Claire Chandler","startTime":953.0120000000001,"endTime":956.282,"body":"well crafted mission statement."},{"speaker":"Claire Chandler","startTime":956.6020000000001,"endTime":960.692,"body":"This is truly about, at your"},{"speaker":"Claire Chandler","startTime":956.6020000000001,"endTime":960.692,"body":"core, what is it that you"},{"speaker":"Claire Chandler","startTime":960.692,"endTime":961.822,"body":"are in business to achieve?"},{"speaker":"Claire Chandler","startTime":962.3720000000001,"endTime":964.292,"body":"What is it that you were"},{"speaker":"Claire Chandler","startTime":962.3720000000001,"endTime":964.292,"body":"trying to accomplish?"},{"speaker":"Claire Chandler","startTime":964.6020000000001,"endTime":969.142,"body":"And making an aspirational"},{"speaker":"Claire Chandler","startTime":964.6020000000001,"endTime":969.142,"body":"enough so that you do attract"},{"speaker":"Claire Chandler","startTime":969.142,"endTime":972.2420000000001,"body":"the right people who are going"},{"speaker":"Claire Chandler","startTime":969.142,"endTime":972.2420000000001,"body":"to feel this deep connection"},{"speaker":"Claire Chandler","startTime":972.3320000000001,"endTime":973.452,"body":"with where you're trying to go."},{"speaker":"Claire Chandler","startTime":973.702,"endTime":977.142,"body":"You do that through refreshing"},{"speaker":"Claire Chandler","startTime":973.702,"endTime":977.142,"body":"your mission, vision and values."},{"speaker":"Claire Chandler","startTime":977.3720000000001,"endTime":979.452,"body":"If it's been a while since"},{"speaker":"Claire Chandler","startTime":977.3720000000001,"endTime":979.452,"body":"you've looked at them, and"},{"speaker":"Claire Chandler","startTime":979.452,"endTime":981.932,"body":"your first instinct is to"},{"speaker":"Claire Chandler","startTime":979.452,"endTime":981.932,"body":"remember what wall you've"},{"speaker":"Claire Chandler","startTime":981.9820000000001,"endTime":983.7320000000001,"body":"pinned the mission statement to."},{"speaker":"Claire Chandler","startTime":984.2170000000001,"endTime":985.6370000000001,"body":"You're doing it wrong, right?"},{"speaker":"Claire Chandler","startTime":985.907,"endTime":989.547,"body":"You absolutely want to check"},{"speaker":"Claire Chandler","startTime":985.907,"endTime":989.547,"body":"back in with your organization,"},{"speaker":"Claire Chandler","startTime":989.557,"endTime":991.697,"body":"your executive leadership"},{"speaker":"Claire Chandler","startTime":989.557,"endTime":991.697,"body":"team, a cross section of"},{"speaker":"Claire Chandler","startTime":991.697,"endTime":994.197,"body":"your employees, whatever"},{"speaker":"Claire Chandler","startTime":991.697,"endTime":994.197,"body":"it takes to understand and"},{"speaker":"Claire Chandler","startTime":994.2270000000001,"endTime":997.557,"body":"reconnect with what is it we"},{"speaker":"Claire Chandler","startTime":994.2270000000001,"endTime":997.557,"body":"are truly trying to do here."},{"speaker":"Claire Chandler","startTime":997.8570000000001,"endTime":1000.547,"body":"Why does our company"},{"speaker":"Claire Chandler","startTime":997.8570000000001,"endTime":1000.547,"body":"matter, right?"},{"speaker":"Claire Chandler","startTime":1000.8570000000001,"endTime":1004.157,"body":"So it's really important to"},{"speaker":"Claire Chandler","startTime":1000.8570000000001,"endTime":1004.157,"body":"get that part done right first."},{"speaker":"Claire Chandler","startTime":1004.577,"endTime":1005.417,"body":"So that's pillar one."},{"speaker":"Claire Chandler","startTime":1005.7370000000001,"endTime":1007.407,"body":"Pillar two is awareness"},{"speaker":"Claire Chandler","startTime":1005.7370000000001,"endTime":1007.407,"body":"and I call this"},{"speaker":"Claire Chandler","startTime":1007.407,"endTime":1008.797,"body":"awareness of self, right?"},{"speaker":"Claire Chandler","startTime":1009.037,"endTime":1011.817,"body":"So you've invited the right"},{"speaker":"Claire Chandler","startTime":1009.037,"endTime":1011.817,"body":"talent to join your team."},{"speaker":"Claire Chandler","startTime":1011.917,"endTime":1013.527,"body":"Now how do you get them to stay?"},{"speaker":"Claire Chandler","startTime":1013.9670000000001,"endTime":1016.8370000000001,"body":"And one of the ways that"},{"speaker":"Claire Chandler","startTime":1013.9670000000001,"endTime":1016.8370000000001,"body":"you do that is by creating"},{"speaker":"Claire Chandler","startTime":1016.8370000000001,"endTime":1019.9670000000001,"body":"through your culture, a place"},{"speaker":"Claire Chandler","startTime":1016.8370000000001,"endTime":1019.9670000000001,"body":"where the right talent feels"},{"speaker":"Claire Chandler","startTime":1019.9670000000001,"endTime":1021.5070000000001,"body":"like they belong, right?"},{"speaker":"Claire Chandler","startTime":1021.897,"endTime":1025.407,"body":"You do this through"},{"speaker":"Claire Chandler","startTime":1021.897,"endTime":1025.407,"body":"everything from giving them"},{"speaker":"Claire Chandler","startTime":1025.597,"endTime":1028.057,"body":"development that they can"},{"speaker":"Claire Chandler","startTime":1025.597,"endTime":1028.057,"body":"drive at their own pace."},{"speaker":"Claire Chandler","startTime":1028.422,"endTime":1031.332,"body":"There used to be this mantra"},{"speaker":"Claire Chandler","startTime":1028.422,"endTime":1031.332,"body":"and I said it myself when"},{"speaker":"Claire Chandler","startTime":1031.332,"endTime":1033.182,"body":"I was a corporate employee"},{"speaker":"Claire Chandler","startTime":1031.332,"endTime":1033.182,"body":"and the head of talent"},{"speaker":"Claire Chandler","startTime":1033.182,"endTime":1034.042,"body":"and career development."},{"speaker":"Claire Chandler","startTime":1034.192,"endTime":1036.132,"body":"If you set out to develop"},{"speaker":"Claire Chandler","startTime":1034.192,"endTime":1036.132,"body":"everyone, you end up"},{"speaker":"Claire Chandler","startTime":1036.132,"endTime":1037.112,"body":"developing no one."},{"speaker":"Claire Chandler","startTime":1037.472,"endTime":1039.982,"body":"Well, we have technology,"},{"speaker":"Claire Chandler","startTime":1037.472,"endTime":1039.982,"body":"we have platforms, we"},{"speaker":"Claire Chandler","startTime":1039.982,"endTime":1042.252,"body":"have flexibility, we"},{"speaker":"Claire Chandler","startTime":1039.982,"endTime":1042.252,"body":"have hybrid workforces."},{"speaker":"Claire Chandler","startTime":1042.722,"endTime":1044.342,"body":"But that mantra"},{"speaker":"Claire Chandler","startTime":1042.722,"endTime":1044.342,"body":"is no longer true."},{"speaker":"Claire Chandler","startTime":1045.032,"endTime":1048.0520000000001,"body":"And if you are an organization"},{"speaker":"Claire Chandler","startTime":1045.032,"endTime":1048.0520000000001,"body":"that does not provide at"},{"speaker":"Claire Chandler","startTime":1048.0720000000001,"endTime":1051.642,"body":"least foundational development"},{"speaker":"Claire Chandler","startTime":1048.0720000000001,"endTime":1051.642,"body":"experiences for every single"},{"speaker":"Claire Chandler","startTime":1051.642,"endTime":1054.462,"body":"person in your organization,"},{"speaker":"Claire Chandler","startTime":1051.642,"endTime":1054.462,"body":"you're going to lose them."},{"speaker":"Claire Chandler","startTime":1054.732,"endTime":1057.7820000000002,"body":"You're going to miss out"},{"speaker":"Claire Chandler","startTime":1054.732,"endTime":1057.7820000000002,"body":"on, the diamonds in the"},{"speaker":"Claire Chandler","startTime":1057.7820000000002,"endTime":1060.852,"body":"rough that are maybe, not in"},{"speaker":"Claire Chandler","startTime":1057.7820000000002,"endTime":1060.852,"body":"your direct line of sight."},{"speaker":"Claire Chandler","startTime":1061.0320000000002,"endTime":1063.722,"body":"Maybe there are several layers"},{"speaker":"Claire Chandler","startTime":1061.0320000000002,"endTime":1063.722,"body":"down from you in hierarchy"},{"speaker":"Claire Chandler","startTime":1063.742,"endTime":1067.252,"body":"and you don't know who that"},{"speaker":"Claire Chandler","startTime":1063.742,"endTime":1067.252,"body":"next great performer is"},{"speaker":"Claire Chandler","startTime":1067.252,"endTime":1069.482,"body":"going to be if you don't"},{"speaker":"Claire Chandler","startTime":1067.252,"endTime":1069.482,"body":"give them opportunities to"},{"speaker":"Claire Chandler","startTime":1069.482,"endTime":1072.222,"body":"develop and to encourage"},{"speaker":"Claire Chandler","startTime":1069.482,"endTime":1072.222,"body":"them to raise their hands."},{"speaker":"Claire Chandler","startTime":1072.602,"endTime":1072.902,"body":"Right?"},{"speaker":"Claire Chandler","startTime":1072.912,"endTime":1074.702,"body":"So that awareness pillar is"},{"speaker":"Claire Chandler","startTime":1072.912,"endTime":1074.702,"body":"really important because not"},{"speaker":"Claire Chandler","startTime":1074.702,"endTime":1076.172,"body":"only does it increase retention."},{"speaker":"Claire Chandler","startTime":1076.727,"endTime":1079.717,"body":"It puts you on the right path"},{"speaker":"Claire Chandler","startTime":1076.727,"endTime":1079.717,"body":"toward deeper engagement because"},{"speaker":"Claire Chandler","startTime":1079.717,"endTime":1083.627,"body":"it gives people an opportunity"},{"speaker":"Claire Chandler","startTime":1079.717,"endTime":1083.627,"body":"to drive their own development,"},{"speaker":"Claire Chandler","startTime":1084.007,"endTime":1087.267,"body":"to find what their fast lanes"},{"speaker":"Claire Chandler","startTime":1084.007,"endTime":1087.267,"body":"are, and to really move the"},{"speaker":"Claire Chandler","startTime":1087.267,"endTime":1089.987,"body":"needle for themselves in a"},{"speaker":"Claire Chandler","startTime":1087.267,"endTime":1089.987,"body":"career that they might actually"},{"speaker":"Claire Chandler","startTime":1089.987,"endTime":1091.4270000000001,"body":"want to stick around for longer."},{"speaker":"Claire Chandler","startTime":1092.347,"endTime":1093.207,"body":"So that's pillar two."},{"speaker":"Claire Chandler","startTime":1093.747,"endTime":1094.977,"body":"Pillar three is acceleration."},{"speaker":"Claire Chandler","startTime":1095.287,"endTime":1098.527,"body":"It's the subtitle of that is"},{"speaker":"Claire Chandler","startTime":1095.287,"endTime":1098.527,"body":"acceleration of trust, right?"},{"speaker":"Claire Chandler","startTime":1098.887,"endTime":1101.6570000000002,"body":"Just like culture is"},{"speaker":"Claire Chandler","startTime":1098.887,"endTime":1101.6570000000002,"body":"foundational to any"},{"speaker":"Claire Chandler","startTime":1101.6670000000001,"endTime":1104.517,"body":"business, trust is"},{"speaker":"Claire Chandler","startTime":1101.6670000000001,"endTime":1104.517,"body":"foundational to culture."},{"speaker":"Claire Chandler","startTime":1104.6670000000001,"endTime":1105.837,"body":"You cannot grow without it."},{"speaker":"Claire Chandler","startTime":1106.117,"endTime":1110.457,"body":"You cannot actually put people"},{"speaker":"Claire Chandler","startTime":1106.117,"endTime":1110.457,"body":"together in teams where they"},{"speaker":"Claire Chandler","startTime":1110.457,"endTime":1112.9170000000001,"body":"are going to collaborate"},{"speaker":"Claire Chandler","startTime":1110.457,"endTime":1112.9170000000001,"body":"and support each other"},{"speaker":"Claire Chandler","startTime":1113.1870000000001,"endTime":1116.617,"body":"without trust across teams"},{"speaker":"Claire Chandler","startTime":1113.1870000000001,"endTime":1116.617,"body":"and trust between employees."},{"speaker":"Claire Chandler","startTime":1116.617,"endTime":1120.857,"body":"And so, the way that we see"},{"speaker":"Claire Chandler","startTime":1116.617,"endTime":1120.857,"body":"where trust is missing is"},{"speaker":"Claire Chandler","startTime":1121.087,"endTime":1125.097,"body":"high degrees of disengagement,"},{"speaker":"Claire Chandler","startTime":1121.087,"endTime":1125.097,"body":"high degrees of conflict, high"},{"speaker":"Claire Chandler","startTime":1125.097,"endTime":1128.967,"body":"degrees of drama incidents"},{"speaker":"Claire Chandler","startTime":1125.097,"endTime":1128.967,"body":"of employee relations and"},{"speaker":"Claire Chandler","startTime":1128.967,"endTime":1131.9270000000001,"body":"progressive discipline trending"},{"speaker":"Claire Chandler","startTime":1128.967,"endTime":1131.9270000000001,"body":"in the wrong direction,"},{"speaker":"Claire Chandler","startTime":1132.257,"endTime":1133.887,"body":"volume and in complexity."},{"speaker":"Claire Chandler","startTime":1134.1870000000001,"endTime":1137.367,"body":"And so it's really important"},{"speaker":"Claire Chandler","startTime":1134.1870000000001,"endTime":1137.367,"body":"to do things to get team"},{"speaker":"Claire Chandler","startTime":1137.367,"endTime":1141.047,"body":"dynamics more strengthened,"},{"speaker":"Claire Chandler","startTime":1137.367,"endTime":1141.047,"body":"to bring teams together in"},{"speaker":"Claire Chandler","startTime":1141.047,"endTime":1145.547,"body":"authentic ways where the"},{"speaker":"Claire Chandler","startTime":1141.047,"endTime":1145.547,"body":"leaders walk the talk, right?"},{"speaker":"Claire Chandler","startTime":1145.777,"endTime":1148.4170000000001,"body":"So I've done leadership"},{"speaker":"Claire Chandler","startTime":1145.777,"endTime":1148.4170000000001,"body":"retreats as an example where"},{"speaker":"Claire Chandler","startTime":1148.4170000000001,"endTime":1151.4270000000001,"body":"the executive leader who"},{"speaker":"Claire Chandler","startTime":1148.4170000000001,"endTime":1151.4270000000001,"body":"endorsed getting the teams"},{"speaker":"Claire Chandler","startTime":1151.4270000000001,"endTime":1155.097,"body":"together, participate side"},{"speaker":"Claire Chandler","startTime":1151.4270000000001,"endTime":1155.097,"body":"by side with their team."},{"speaker":"Claire Chandler","startTime":1155.4470000000001,"endTime":1158.367,"body":"The stark difference in that"},{"speaker":"Claire Chandler","startTime":1155.4470000000001,"endTime":1158.367,"body":"is a culture where the leader"},{"speaker":"Claire Chandler","startTime":1158.367,"endTime":1161.477,"body":"says, well, my endorsement"},{"speaker":"Claire Chandler","startTime":1158.367,"endTime":1161.477,"body":"is the fact that I signed"},{"speaker":"Claire Chandler","startTime":1161.477,"endTime":1162.817,"body":"off on the invoice, right?"},{"speaker":"Claire Chandler","startTime":1162.827,"endTime":1164.957,"body":"That I agreed to"},{"speaker":"Claire Chandler","startTime":1162.827,"endTime":1164.957,"body":"expending this budget."},{"speaker":"Claire Chandler","startTime":1166.027,"endTime":1168.3970000000002,"body":"There's a huge difference"},{"speaker":"Claire Chandler","startTime":1166.027,"endTime":1168.3970000000002,"body":"between a culture where"},{"speaker":"Claire Chandler","startTime":1168.4170000000001,"endTime":1171.997,"body":"that is the mentality of"},{"speaker":"Claire Chandler","startTime":1168.4170000000001,"endTime":1171.997,"body":"development that, Hey, I got"},{"speaker":"Claire Chandler","startTime":1172.027,"endTime":1174.267,"body":"to the executive seat without"},{"speaker":"Claire Chandler","startTime":1172.027,"endTime":1174.267,"body":"any sort of development."},{"speaker":"Claire Chandler","startTime":1174.317,"endTime":1175.557,"body":"I don't need it now."},{"speaker":"Claire Chandler","startTime":1176.1670000000001,"endTime":1178.957,"body":"And the cultures that say,"},{"speaker":"Claire Chandler","startTime":1176.1670000000001,"endTime":1178.957,"body":"I need to walk the talk."},{"speaker":"Claire Chandler","startTime":1178.967,"endTime":1182.827,"body":"If I expect this team to follow"},{"speaker":"Claire Chandler","startTime":1178.967,"endTime":1182.827,"body":"me and to model the behavior"},{"speaker":"Claire Chandler","startTime":1182.827,"endTime":1185.567,"body":"that I want to see, I have"},{"speaker":"Claire Chandler","startTime":1182.827,"endTime":1185.567,"body":"to be modeling it myself."},{"speaker":"Claire Chandler","startTime":1186.012,"endTime":1187.912,"body":"And so those are some of"},{"speaker":"Claire Chandler","startTime":1186.012,"endTime":1187.912,"body":"the ways that you cement"},{"speaker":"Claire Chandler","startTime":1187.942,"endTime":1189.642,"body":"that acceleration pillar."},{"speaker":"Claire Chandler","startTime":1189.642,"endTime":1191.8120000000001,"body":"When you do that, you start"},{"speaker":"Claire Chandler","startTime":1189.642,"endTime":1191.8120000000001,"body":"to create a culture of"},{"speaker":"Claire Chandler","startTime":1191.842,"endTime":1193.842,"body":"cohesion versus disconnect."},{"speaker":"Claire Chandler","startTime":1194.752,"endTime":1196.5620000000001,"body":"And then the fourth"},{"speaker":"Claire Chandler","startTime":1194.752,"endTime":1196.5620000000001,"body":"pillar is alignment."},{"speaker":"Claire Chandler","startTime":1196.7920000000001,"endTime":1199.642,"body":"And the subtitle to that one"},{"speaker":"Claire Chandler","startTime":1196.7920000000001,"endTime":1199.642,"body":"is alignment on what matters."},{"speaker":"Claire Chandler","startTime":1200.5620000000001,"endTime":1203.582,"body":"Alignment is, when you start"},{"speaker":"Claire Chandler","startTime":1200.5620000000001,"endTime":1203.582,"body":"to piece together those"},{"speaker":"Claire Chandler","startTime":1203.8220000000001,"endTime":1206.8020000000001,"body":"first three pillars, you"},{"speaker":"Claire Chandler","startTime":1203.8220000000001,"endTime":1206.8020000000001,"body":"see the cumulative effect."},{"speaker":"Claire Chandler","startTime":1207.222,"endTime":1209.602,"body":"You can't just skip to"},{"speaker":"Claire Chandler","startTime":1207.222,"endTime":1209.602,"body":"alignment and I'll give"},{"speaker":"Claire Chandler","startTime":1209.602,"endTime":1210.742,"body":"you an example of that."},{"speaker":"Claire Chandler","startTime":1210.852,"endTime":1213.932,"body":"These same clients where I come"},{"speaker":"Claire Chandler","startTime":1210.852,"endTime":1213.932,"body":"in and do leadership retreats"},{"speaker":"Claire Chandler","startTime":1213.932,"endTime":1217.7720000000002,"body":"where we work on strengthening"},{"speaker":"Claire Chandler","startTime":1213.932,"endTime":1217.7720000000002,"body":"team dynamics first, right?"},{"speaker":"Claire Chandler","startTime":1217.7720000000002,"endTime":1220.3020000000001,"body":"And building upon a platform"},{"speaker":"Claire Chandler","startTime":1217.7720000000002,"endTime":1220.3020000000001,"body":"of trust to actually get"},{"speaker":"Claire Chandler","startTime":1220.3020000000001,"endTime":1222.5720000000001,"body":"people to want to support and"},{"speaker":"Claire Chandler","startTime":1220.3020000000001,"endTime":1222.5720000000001,"body":"collaborate with each other."},{"speaker":"Claire Chandler","startTime":1223.112,"endTime":1225.5520000000001,"body":"More often than not, those"},{"speaker":"Claire Chandler","startTime":1223.112,"endTime":1225.5520000000001,"body":"clients first call me and"},{"speaker":"Claire Chandler","startTime":1225.602,"endTime":1228.2920000000001,"body":"say, we've got this really"},{"speaker":"Claire Chandler","startTime":1225.602,"endTime":1228.2920000000001,"body":"ambitious growth strategy."},{"speaker":"Claire Chandler","startTime":1228.2920000000001,"endTime":1231.442,"body":"Can you come in and facilitate"},{"speaker":"Claire Chandler","startTime":1228.2920000000001,"endTime":1231.442,"body":"a strategic planning session?"},{"speaker":"Claire Chandler","startTime":1231.632,"endTime":1233.702,"body":"Where we build out the"},{"speaker":"Claire Chandler","startTime":1231.632,"endTime":1233.702,"body":"roadmap from current state"},{"speaker":"Claire Chandler","startTime":1233.712,"endTime":1235.482,"body":"to, 3 year, 5 year outcome."},{"speaker":"Claire Chandler","startTime":1236.3120000000001,"endTime":1237.732,"body":"And my answer is"},{"speaker":"Claire Chandler","startTime":1236.3120000000001,"endTime":1237.732,"body":"always the same."},{"speaker":"Claire Chandler","startTime":1238.342,"endTime":1240.0220000000002,"body":"I'm happy to do that as day 2."},{"speaker":"Claire Chandler","startTime":1240.617,"endTime":1243.987,"body":"But day 1 has to be"},{"speaker":"Claire Chandler","startTime":1240.617,"endTime":1243.987,"body":"around this formation of,"},{"speaker":"Claire Chandler","startTime":1243.997,"endTime":1246.867,"body":"strengthening team dynamics,"},{"speaker":"Claire Chandler","startTime":1243.997,"endTime":1246.867,"body":"this building of trust, this,"},{"speaker":"Claire Chandler","startTime":1246.967,"endTime":1250.297,"body":"connecting people as humans"},{"speaker":"Claire Chandler","startTime":1246.967,"endTime":1250.297,"body":"first and understanding and"},{"speaker":"Claire Chandler","startTime":1250.297,"endTime":1252.837,"body":"appreciating the different"},{"speaker":"Claire Chandler","startTime":1250.297,"endTime":1252.837,"body":"skills and potentially"},{"speaker":"Claire Chandler","startTime":1252.887,"endTime":1255.327,"body":"very different perspectives"},{"speaker":"Claire Chandler","startTime":1252.887,"endTime":1255.327,"body":"they bring to the table."},{"speaker":"Claire Chandler","startTime":1255.807,"endTime":1258.727,"body":"And once we do that a little"},{"speaker":"Claire Chandler","startTime":1255.807,"endTime":1258.727,"body":"bit, now we can talk about"},{"speaker":"Claire Chandler","startTime":1258.787,"endTime":1262.237,"body":"how do you help them make"},{"speaker":"Claire Chandler","startTime":1258.787,"endTime":1262.237,"body":"deeper connections between,"},{"speaker":"Claire Chandler","startTime":1262.567,"endTime":1264.797,"body":"what they are individually"},{"speaker":"Claire Chandler","startTime":1262.567,"endTime":1264.797,"body":"bringing to the table in"},{"speaker":"Claire Chandler","startTime":1264.797,"endTime":1267.037,"body":"terms of their role, their"},{"speaker":"Claire Chandler","startTime":1264.797,"endTime":1267.037,"body":"skillset, their objectives."},{"speaker":"Claire Chandler","startTime":1267.587,"endTime":1271.297,"body":"And how it connects to the"},{"speaker":"Claire Chandler","startTime":1267.587,"endTime":1271.297,"body":"deeper organizational mission."},{"speaker":"Claire Chandler","startTime":1271.4470000000001,"endTime":1273.547,"body":"How do we strengthen"},{"speaker":"Claire Chandler","startTime":1271.4470000000001,"endTime":1273.547,"body":"that alignment between"},{"speaker":"Claire Chandler","startTime":1273.547,"endTime":1275.567,"body":"your talent strategy and"},{"speaker":"Claire Chandler","startTime":1273.547,"endTime":1275.567,"body":"your growth strategy?"},{"speaker":"Claire Chandler","startTime":1275.707,"endTime":1278.877,"body":"And how do we deepen the"},{"speaker":"Claire Chandler","startTime":1275.707,"endTime":1278.877,"body":"connection between what you"},{"speaker":"Claire Chandler","startTime":1278.987,"endTime":1282.507,"body":"find that matters at your core,"},{"speaker":"Claire Chandler","startTime":1278.987,"endTime":1282.507,"body":"what your motivations are and"},{"speaker":"Claire Chandler","startTime":1282.507,"endTime":1284.977,"body":"what your strengths are, with"},{"speaker":"Claire Chandler","startTime":1282.507,"endTime":1284.977,"body":"how they are going to make an"},{"speaker":"Claire Chandler","startTime":1284.997,"endTime":1288.467,"body":"impact on your organization"},{"speaker":"Claire Chandler","startTime":1284.997,"endTime":1288.467,"body":"and potentially on the world?"},{"speaker":"Claire Chandler","startTime":1289.002,"endTime":1291.752,"body":"So those four pillars, when"},{"speaker":"Claire Chandler","startTime":1289.002,"endTime":1291.752,"body":"you do them in sequence, you"},{"speaker":"Claire Chandler","startTime":1291.752,"endTime":1294.632,"body":"start to understand you, you"},{"speaker":"Claire Chandler","startTime":1291.752,"endTime":1294.632,"body":"can't do them out of order."},{"speaker":"Claire Chandler","startTime":1294.662,"endTime":1296.462,"body":"You can't skip ahead"},{"speaker":"Claire Chandler","startTime":1294.662,"endTime":1296.462,"body":"to alignment just for"},{"speaker":"Claire Chandler","startTime":1296.462,"endTime":1297.602,"body":"the sake of efficiency."},{"speaker":"Claire Chandler","startTime":1297.892,"endTime":1301.672,"body":"If you skip over these other,"},{"speaker":"Claire Chandler","startTime":1297.892,"endTime":1301.672,"body":"these other three pillars, then"},{"speaker":"Claire Chandler","startTime":1301.702,"endTime":1304.702,"body":"it doesn't matter how brilliant"},{"speaker":"Claire Chandler","startTime":1301.702,"endTime":1304.702,"body":"your growth strategy is, you"},{"speaker":"Claire Chandler","startTime":1304.702,"endTime":1306.142,"body":"will fail at achieving it."},{"speaker":"David Rice","startTime":1306.592,"endTime":1308.402,"body":"Later in the"},{"speaker":"David Rice","startTime":1306.592,"endTime":1308.402,"body":"book, when you going back"},{"speaker":"David Rice","startTime":1308.402,"endTime":1310.2920000000001,"body":"to that acceleration piece,"},{"speaker":"David Rice","startTime":1308.402,"endTime":1310.2920000000001,"body":"you were, you're talking"},{"speaker":"David Rice","startTime":1310.2920000000001,"endTime":1310.832,"body":"about it a little bit."},{"speaker":"David Rice","startTime":1311.482,"endTime":1314.982,"body":"And the importance of trust"},{"speaker":"David Rice","startTime":1311.482,"endTime":1314.982,"body":"in leadership, this is a"},{"speaker":"David Rice","startTime":1315.162,"endTime":1318.332,"body":"difficult area, I think,"},{"speaker":"David Rice","startTime":1315.162,"endTime":1318.332,"body":"because trust is difficult"},{"speaker":"David Rice","startTime":1318.332,"endTime":1320.862,"body":"for leaders to gain, but it's"},{"speaker":"David Rice","startTime":1318.332,"endTime":1320.862,"body":"very easy to lose, right?"},{"speaker":"David Rice","startTime":1320.912,"endTime":1323.962,"body":"So, where do you feel most"},{"speaker":"David Rice","startTime":1320.912,"endTime":1323.962,"body":"leaders fall short in acquiring"},{"speaker":"David Rice","startTime":1323.962,"endTime":1325.3970000000002,"body":"trust from their people?"},{"speaker":"David Rice","startTime":1325.4270000000001,"endTime":1327.537,"body":"And then what is the most"},{"speaker":"David Rice","startTime":1325.4270000000001,"endTime":1327.537,"body":"common way that they lose it?"},{"speaker":"Claire Chandler","startTime":1327.817,"endTime":1329.367,"body":"So a couple of"},{"speaker":"Claire Chandler","startTime":1327.817,"endTime":1329.367,"body":"years ago, I was having dinner"},{"speaker":"Claire Chandler","startTime":1329.367,"endTime":1333.207,"body":"with the COO of one of my client"},{"speaker":"Claire Chandler","startTime":1329.367,"endTime":1333.207,"body":"organizations, big organization."},{"speaker":"Claire Chandler","startTime":1333.557,"endTime":1337.577,"body":"And we weren't talking business"},{"speaker":"Claire Chandler","startTime":1333.557,"endTime":1337.577,"body":"per se, like our relationship"},{"speaker":"Claire Chandler","startTime":1337.6570000000002,"endTime":1339.957,"body":"was a professional one, but"},{"speaker":"Claire Chandler","startTime":1337.6570000000002,"endTime":1339.957,"body":"it wasn't like all about"},{"speaker":"Claire Chandler","startTime":1340.217,"endTime":1341.1470000000002,"body":"strategy and everything."},{"speaker":"Claire Chandler","startTime":1341.1570000000002,"endTime":1342.497,"body":"It was really just to"},{"speaker":"Claire Chandler","startTime":1341.1570000000002,"endTime":1342.497,"body":"deepen that, practice"},{"speaker":"Claire Chandler","startTime":1342.497,"endTime":1343.1570000000002,"body":"what I preach, right?"},{"speaker":"Claire Chandler","startTime":1343.1570000000002,"endTime":1346.137,"body":"Deepen that human connection,"},{"speaker":"Claire Chandler","startTime":1343.1570000000002,"endTime":1346.137,"body":"find areas of common ground."},{"speaker":"Claire Chandler","startTime":1346.6970000000001,"endTime":1350.352,"body":"And without prompting as the"},{"speaker":"Claire Chandler","startTime":1346.6970000000001,"endTime":1350.352,"body":"evening went on, he confided"},{"speaker":"Claire Chandler","startTime":1350.352,"endTime":1352.922,"body":"in me and he said, some of"},{"speaker":"Claire Chandler","startTime":1350.352,"endTime":1352.922,"body":"the leaders on my team don't"},{"speaker":"Claire Chandler","startTime":1352.932,"endTime":1354.902,"body":"trust me and I don't get it."},{"speaker":"Claire Chandler","startTime":1354.972,"endTime":1356.8220000000001,"body":"I don't understand why that is."},{"speaker":"Claire Chandler","startTime":1357.752,"endTime":1362.962,"body":"And as we were probing that,"},{"speaker":"Claire Chandler","startTime":1357.752,"endTime":1362.962,"body":"we were seeing that he had this"},{"speaker":"Claire Chandler","startTime":1362.982,"endTime":1368.3220000000001,"body":"really deep seated fear and"},{"speaker":"Claire Chandler","startTime":1362.982,"endTime":1368.3220000000001,"body":"reservation about acknowledging"},{"speaker":"Claire Chandler","startTime":1368.3220000000001,"endTime":1369.122,"body":"what he didn't know."},{"speaker":"Claire Chandler","startTime":1369.752,"endTime":1372.5220000000002,"body":"The reassurance I was able"},{"speaker":"Claire Chandler","startTime":1369.752,"endTime":1372.5220000000002,"body":"to give him first of all, was"},{"speaker":"Claire Chandler","startTime":1372.592,"endTime":1376.452,"body":"you're not alone in thinking"},{"speaker":"Claire Chandler","startTime":1372.592,"endTime":1376.452,"body":"that you have to pretend that"},{"speaker":"Claire Chandler","startTime":1376.452,"endTime":1377.592,"body":"you have all the answers."},{"speaker":"Claire Chandler","startTime":1378.2920000000001,"endTime":1381.602,"body":"And I'm here to tell you that"},{"speaker":"Claire Chandler","startTime":1378.2920000000001,"endTime":1381.602,"body":"your team already knows that"},{"speaker":"Claire Chandler","startTime":1381.612,"endTime":1382.692,"body":"you don't know everything."},{"speaker":"Claire Chandler","startTime":1383.732,"endTime":1386.882,"body":"Because spoiler alert,"},{"speaker":"Claire Chandler","startTime":1383.732,"endTime":1386.882,"body":"you're human, right?"},{"speaker":"Claire Chandler","startTime":1386.952,"endTime":1388.942,"body":"And so by definition,"},{"speaker":"Claire Chandler","startTime":1386.952,"endTime":1388.942,"body":"you're flawed."},{"speaker":"Claire Chandler","startTime":1389.662,"endTime":1392.482,"body":"And the reason that you"},{"speaker":"Claire Chandler","startTime":1389.662,"endTime":1392.482,"body":"have a team is because"},{"speaker":"Claire Chandler","startTime":1392.482,"endTime":1394.372,"body":"you're not supposed to"},{"speaker":"Claire Chandler","startTime":1392.482,"endTime":1394.372,"body":"do everything yourself."},{"speaker":"Claire Chandler","startTime":1394.372,"endTime":1395.982,"body":"You're not supposed to"},{"speaker":"Claire Chandler","startTime":1394.372,"endTime":1395.982,"body":"have all the answers."},{"speaker":"Claire Chandler","startTime":1396.002,"endTime":1399.082,"body":"And the minute that you"},{"speaker":"Claire Chandler","startTime":1396.002,"endTime":1399.082,"body":"think you need to do that is"},{"speaker":"Claire Chandler","startTime":1399.362,"endTime":1400.412,"body":"the minute you lose people."},{"speaker":"Claire Chandler","startTime":1400.942,"endTime":1405.152,"body":"And so I think the most common"},{"speaker":"Claire Chandler","startTime":1400.942,"endTime":1405.152,"body":"way that people erode trust,"},{"speaker":"Claire Chandler","startTime":1405.482,"endTime":1408.922,"body":"let alone lose it, is to lose"},{"speaker":"Claire Chandler","startTime":1405.482,"endTime":1408.922,"body":"sight of the fact that they"},{"speaker":"Claire Chandler","startTime":1408.922,"endTime":1411.122,"body":"need to be authentic first."},{"speaker":"Claire Chandler","startTime":1411.612,"endTime":1414.3120000000001,"body":"One of the other sort of ways"},{"speaker":"Claire Chandler","startTime":1411.612,"endTime":1414.3120000000001,"body":"that they err on the opposite"},{"speaker":"Claire Chandler","startTime":1414.432,"endTime":1418.5420000000001,"body":"side of that is they see a"},{"speaker":"Claire Chandler","startTime":1414.432,"endTime":1418.5420000000001,"body":"charismatic leader, whether"},{"speaker":"Claire Chandler","startTime":1418.5420000000001,"endTime":1421.3120000000001,"body":"in their organization or"},{"speaker":"Claire Chandler","startTime":1418.5420000000001,"endTime":1421.3120000000001,"body":"somebody they admire, and"},{"speaker":"Claire Chandler","startTime":1421.3120000000001,"endTime":1422.8020000000001,"body":"they try to copy that style."},{"speaker":"Claire Chandler","startTime":1423.582,"endTime":1426.402,"body":"And the worst thing you can"},{"speaker":"Claire Chandler","startTime":1423.582,"endTime":1426.402,"body":"do is emulate the style of"},{"speaker":"Claire Chandler","startTime":1426.442,"endTime":1429.632,"body":"somebody who is just completely"},{"speaker":"Claire Chandler","startTime":1426.442,"endTime":1429.632,"body":"different from your own style."},{"speaker":"Claire Chandler","startTime":1429.742,"endTime":1433.082,"body":"And I've had really humble"},{"speaker":"Claire Chandler","startTime":1429.742,"endTime":1433.082,"body":"servant driven purpose"},{"speaker":"Claire Chandler","startTime":1433.112,"endTime":1436.112,"body":"focused leaders say to me,"},{"speaker":"Claire Chandler","startTime":1433.112,"endTime":1436.112,"body":"but I'm not charismatic."},{"speaker":"Claire Chandler","startTime":1436.112,"endTime":1438.002,"body":"How am I supposed to get"},{"speaker":"Claire Chandler","startTime":1436.112,"endTime":1438.002,"body":"my team to follow me?"},{"speaker":"Claire Chandler","startTime":1438.5720000000001,"endTime":1441.082,"body":"And I say to them all the"},{"speaker":"Claire Chandler","startTime":1438.5720000000001,"endTime":1441.082,"body":"time, if charisma is not"},{"speaker":"Claire Chandler","startTime":1441.082,"endTime":1444.5620000000001,"body":"your jam, is not your natural"},{"speaker":"Claire Chandler","startTime":1441.082,"endTime":1444.5620000000001,"body":"style, don't try to lean into"},{"speaker":"Claire Chandler","startTime":1444.5620000000001,"endTime":1445.7920000000001,"body":"something that isn't there."},{"speaker":"Claire Chandler","startTime":1446.267,"endTime":1446.617,"body":"Right?"},{"speaker":"Claire Chandler","startTime":1446.777,"endTime":1448.6670000000001,"body":"The way you're going to build"},{"speaker":"Claire Chandler","startTime":1446.777,"endTime":1448.6670000000001,"body":"a following, the way you're"},{"speaker":"Claire Chandler","startTime":1448.6670000000001,"endTime":1451.117,"body":"going to build trust, the way"},{"speaker":"Claire Chandler","startTime":1448.6670000000001,"endTime":1451.117,"body":"you're going to nurture that"},{"speaker":"Claire Chandler","startTime":1451.357,"endTime":1456.4470000000001,"body":"is by being authentic and being"},{"speaker":"Claire Chandler","startTime":1451.357,"endTime":1456.4470000000001,"body":"human first and connecting"},{"speaker":"Claire Chandler","startTime":1456.4470000000001,"endTime":1458.287,"body":"with people on that level."},{"speaker":"Claire Chandler","startTime":1458.597,"endTime":1461.807,"body":"So you know, leaders, especially"},{"speaker":"Claire Chandler","startTime":1458.597,"endTime":1461.807,"body":"executive leaders, they"},{"speaker":"Claire Chandler","startTime":1461.867,"endTime":1464.637,"body":"overcomplicate the crap out"},{"speaker":"Claire Chandler","startTime":1461.867,"endTime":1464.637,"body":"of this because they think"},{"speaker":"Claire Chandler","startTime":1464.637,"endTime":1467.767,"body":"they have to just, have this"},{"speaker":"Claire Chandler","startTime":1464.637,"endTime":1467.767,"body":"overconfidence and they don't."},{"speaker":"Claire Chandler","startTime":1468.007,"endTime":1470.017,"body":"Now they don't have"},{"speaker":"Claire Chandler","startTime":1468.007,"endTime":1470.017,"body":"to express fear."},{"speaker":"Claire Chandler","startTime":1470.1970000000001,"endTime":1472.057,"body":"They don't have to express,"},{"speaker":"Claire Chandler","startTime":1470.1970000000001,"endTime":1472.057,"body":"share their neuroses"},{"speaker":"Claire Chandler","startTime":1472.057,"endTime":1473.867,"body":"and their anxiety with"},{"speaker":"Claire Chandler","startTime":1472.057,"endTime":1473.867,"body":"their team, certainly."},{"speaker":"Claire Chandler","startTime":1474.497,"endTime":1477.277,"body":"But when they don't know"},{"speaker":"Claire Chandler","startTime":1474.497,"endTime":1477.277,"body":"something, they need to invite"},{"speaker":"Claire Chandler","startTime":1477.307,"endTime":1480.1970000000001,"body":"their team into the conversation"},{"speaker":"Claire Chandler","startTime":1477.307,"endTime":1480.1970000000001,"body":"and say, here's the challenge"},{"speaker":"Claire Chandler","startTime":1480.1970000000001,"endTime":1481.1670000000001,"body":"we're trying to solve."},{"speaker":"Claire Chandler","startTime":1481.347,"endTime":1483.1470000000002,"body":"And I would like us"},{"speaker":"Claire Chandler","startTime":1481.347,"endTime":1483.1470000000002,"body":"to do that together."},{"speaker":"Claire Chandler","startTime":1483.557,"endTime":1484.227,"body":"Oh my gosh."},{"speaker":"Claire Chandler","startTime":1484.257,"endTime":1487.047,"body":"What a great way to get"},{"speaker":"Claire Chandler","startTime":1484.257,"endTime":1487.047,"body":"your team to lean in and"},{"speaker":"Claire Chandler","startTime":1487.047,"endTime":1489.477,"body":"help you solve the biggest"},{"speaker":"Claire Chandler","startTime":1487.047,"endTime":1489.477,"body":"problems in your business."},{"speaker":"David Rice","startTime":1490.767,"endTime":1490.9170000000001,"body":"Yeah."},{"speaker":"David Rice","startTime":1490.9170000000001,"endTime":1493.757,"body":"I would argue that"},{"speaker":"David Rice","startTime":1490.9170000000001,"endTime":1493.757,"body":"authenticity is inherently more"},{"speaker":"David Rice","startTime":1493.767,"endTime":1496.967,"body":"charismatic, obviously faking"},{"speaker":"David Rice","startTime":1493.767,"endTime":1496.967,"body":"it until you make it right."},{"speaker":"David Rice","startTime":1499.137,"endTime":1503.387,"body":"Well, we all do a little bit of"},{"speaker":"David Rice","startTime":1499.137,"endTime":1503.387,"body":"that in some sense, but I think"},{"speaker":"David Rice","startTime":1503.387,"endTime":1507.257,"body":"that people respond better to"},{"speaker":"David Rice","startTime":1503.387,"endTime":1507.257,"body":"seeing who you are as a human"},{"speaker":"David Rice","startTime":1507.257,"endTime":1512.512,"body":"being always than feeling like"},{"speaker":"David Rice","startTime":1507.257,"endTime":1512.512,"body":"they got to call BS on a lot of"},{"speaker":"David Rice","startTime":1512.512,"endTime":1513.622,"body":"what comes out of your mouth,"},{"speaker":"Claire Chandler","startTime":1513.992,"endTime":1515.7820000000002,"body":"and there's a"},{"speaker":"Claire Chandler","startTime":1513.992,"endTime":1515.7820000000002,"body":"difference between projecting"},{"speaker":"Claire Chandler","startTime":1515.7820000000002,"endTime":1518.842,"body":"self confidence and faking"},{"speaker":"Claire Chandler","startTime":1515.7820000000002,"endTime":1518.842,"body":"it until you make it, right?"},{"speaker":"Claire Chandler","startTime":1518.962,"endTime":1522.3120000000001,"body":"I think no leader is going"},{"speaker":"Claire Chandler","startTime":1518.962,"endTime":1522.3120000000001,"body":"to build a following if they"},{"speaker":"Claire Chandler","startTime":1522.7820000000002,"endTime":1525.232,"body":"look like they're scared at"},{"speaker":"Claire Chandler","startTime":1522.7820000000002,"endTime":1525.232,"body":"their, of their own shadow."},{"speaker":"Claire Chandler","startTime":1525.5420000000001,"endTime":1528.622,"body":"So projecting self confidence"},{"speaker":"Claire Chandler","startTime":1525.5420000000001,"endTime":1528.622,"body":"is great when it starts to"},{"speaker":"Claire Chandler","startTime":1528.622,"endTime":1532.262,"body":"flirt with this narcissistic,"},{"speaker":"Claire Chandler","startTime":1528.622,"endTime":1532.262,"body":"I know everything, I always"},{"speaker":"Claire Chandler","startTime":1532.2720000000002,"endTime":1533.762,"body":"see it to teams and to leaders."},{"speaker":"Claire Chandler","startTime":1533.762,"endTime":1537.517,"body":"One of the telltale ways that"},{"speaker":"Claire Chandler","startTime":1533.762,"endTime":1537.517,"body":"you can check yourself is ask"},{"speaker":"Claire Chandler","startTime":1537.517,"endTime":1540.067,"body":"yourself the question, when is"},{"speaker":"Claire Chandler","startTime":1537.517,"endTime":1540.067,"body":"the last time you changed your"},{"speaker":"Claire Chandler","startTime":1540.067,"endTime":1544.107,"body":"mind based on the input or the"},{"speaker":"Claire Chandler","startTime":1540.067,"endTime":1544.107,"body":"idea of someone on your team?"},{"speaker":"Claire Chandler","startTime":1544.557,"endTime":1547.057,"body":"And if they can't remember"},{"speaker":"Claire Chandler","startTime":1544.557,"endTime":1547.057,"body":"the last time that happened,"},{"speaker":"Claire Chandler","startTime":1547.557,"endTime":1550.3970000000002,"body":"they really need to do"},{"speaker":"Claire Chandler","startTime":1547.557,"endTime":1550.3970000000002,"body":"some deep self reflection."},{"speaker":"David Rice","startTime":1550.797,"endTime":1550.9370000000001,"body":"Yeah."},{"speaker":"David Rice","startTime":1550.9370000000001,"endTime":1552.027,"body":"That's a worrying sign."},{"speaker":"Claire Chandler","startTime":1552.277,"endTime":1552.757,"body":"Totally."},{"speaker":"David Rice","startTime":1553.007,"endTime":1554.4070000000002,"body":"You mentioned"},{"speaker":"David Rice","startTime":1553.007,"endTime":1554.4070000000002,"body":"in that same section, the"},{"speaker":"David Rice","startTime":1554.4070000000002,"endTime":1557.467,"body":"importance of incentivizing"},{"speaker":"David Rice","startTime":1554.4070000000002,"endTime":1557.467,"body":"horizontally and that this"},{"speaker":"David Rice","startTime":1557.467,"endTime":1559.617,"body":"is key to motivating folks"},{"speaker":"David Rice","startTime":1557.467,"endTime":1559.617,"body":"to perform outside of"},{"speaker":"David Rice","startTime":1559.617,"endTime":1561.047,"body":"their vertical or silos."},{"speaker":"David Rice","startTime":1561.287,"endTime":1563.787,"body":"Can you give us an example"},{"speaker":"David Rice","startTime":1561.287,"endTime":1563.787,"body":"of this that you've seen work"},{"speaker":"David Rice","startTime":1563.787,"endTime":1567.327,"body":"really well and what had to"},{"speaker":"David Rice","startTime":1563.787,"endTime":1567.327,"body":"change in terms of mentality"},{"speaker":"David Rice","startTime":1567.327,"endTime":1568.6570000000002,"body":"or philosophy from leadership?"},{"speaker":"Claire Chandler","startTime":1570.097,"endTime":1571.567,"body":"Yeah,"},{"speaker":"Claire Chandler","startTime":1570.097,"endTime":1571.567,"body":"I see this all the time."},{"speaker":"Claire Chandler","startTime":1571.587,"endTime":1573.1770000000001,"body":"We all see this all"},{"speaker":"Claire Chandler","startTime":1571.587,"endTime":1573.1770000000001,"body":"the time, right?"},{"speaker":"Claire Chandler","startTime":1573.227,"endTime":1576.6670000000001,"body":"No organization"},{"speaker":"Claire Chandler","startTime":1573.227,"endTime":1576.6670000000001,"body":"intends to build silos."},{"speaker":"Claire Chandler","startTime":1577.077,"endTime":1580.987,"body":"And yet as you grow and as you"},{"speaker":"Claire Chandler","startTime":1577.077,"endTime":1580.987,"body":"start to put in more structure,"},{"speaker":"Claire Chandler","startTime":1581.387,"endTime":1582.957,"body":"bureaucracy shortly follows."},{"speaker":"Claire Chandler","startTime":1583.6870000000001,"endTime":1585.9270000000001,"body":"And one of the most natural"},{"speaker":"Claire Chandler","startTime":1583.6870000000001,"endTime":1585.9270000000001,"body":"things in the world to do"},{"speaker":"Claire Chandler","startTime":1585.9270000000001,"endTime":1588.527,"body":"as you form teams is to say,"},{"speaker":"Claire Chandler","startTime":1585.9270000000001,"endTime":1588.527,"body":"okay, here's your team's"},{"speaker":"Claire Chandler","startTime":1588.527,"endTime":1590.997,"body":"objectives, the objectives"},{"speaker":"Claire Chandler","startTime":1588.527,"endTime":1590.997,"body":"for your division, et cetera."},{"speaker":"Claire Chandler","startTime":1591.237,"endTime":1591.9370000000001,"body":"And we always look for it."},{"speaker":"Claire Chandler","startTime":1592.797,"endTime":1594.9370000000001,"body":"And so one of the ways that"},{"speaker":"Claire Chandler","startTime":1592.797,"endTime":1594.9370000000001,"body":"you can break out of that"},{"speaker":"Claire Chandler","startTime":1594.9370000000001,"endTime":1597.9070000000002,"body":"a little bit from a mindset"},{"speaker":"Claire Chandler","startTime":1594.9370000000001,"endTime":1597.9070000000002,"body":"perspective first, because we"},{"speaker":"Claire Chandler","startTime":1597.9070000000002,"endTime":1601.237,"body":"have to shift mindset before"},{"speaker":"Claire Chandler","startTime":1597.9070000000002,"endTime":1601.237,"body":"we can alter process, right?"},{"speaker":"Claire Chandler","startTime":1601.4170000000001,"endTime":1604.287,"body":"We have to shift why this"},{"speaker":"Claire Chandler","startTime":1601.4170000000001,"endTime":1604.287,"body":"matters before we can alter the"},{"speaker":"Claire Chandler","startTime":1604.287,"endTime":1606.797,"body":"how, because people just get"},{"speaker":"Claire Chandler","startTime":1604.287,"endTime":1606.797,"body":"tied to the how, but whatever."},{"speaker":"Claire Chandler","startTime":1607.027,"endTime":1609.797,"body":"When I do these leadership"},{"speaker":"Claire Chandler","startTime":1607.027,"endTime":1609.797,"body":"retreats as an example, and"},{"speaker":"Claire Chandler","startTime":1609.807,"endTime":1612.237,"body":"executive leaders, middle"},{"speaker":"Claire Chandler","startTime":1609.807,"endTime":1612.237,"body":"managers doesn't really matter."},{"speaker":"Claire Chandler","startTime":1612.6970000000001,"endTime":1615.727,"body":"One of the first things I do"},{"speaker":"Claire Chandler","startTime":1612.6970000000001,"endTime":1615.727,"body":"is share ground rules, and one"},{"speaker":"Claire Chandler","startTime":1615.727,"endTime":1619.847,"body":"of those ground rules is, while"},{"speaker":"Claire Chandler","startTime":1615.727,"endTime":1619.847,"body":"you can advocate strongly for"},{"speaker":"Claire Chandler","startTime":1619.847,"endTime":1622.607,"body":"your own vertical, for your own"},{"speaker":"Claire Chandler","startTime":1619.847,"endTime":1622.607,"body":"team, for your own sphere of"},{"speaker":"Claire Chandler","startTime":1622.607,"endTime":1624.987,"body":"influence, think horizontal."},{"speaker":"Claire Chandler","startTime":1625.557,"endTime":1627.607,"body":"When you get people to"},{"speaker":"Claire Chandler","startTime":1625.557,"endTime":1627.607,"body":"understand that, I use the"},{"speaker":"Claire Chandler","startTime":1627.607,"endTime":1629.6470000000002,"body":"example of space flight."},{"speaker":"Claire Chandler","startTime":1629.957,"endTime":1633.9070000000002,"body":"When you look at mission control"},{"speaker":"Claire Chandler","startTime":1629.957,"endTime":1633.9070000000002,"body":"before they will hit go for the"},{"speaker":"Claire Chandler","startTime":1633.9170000000001,"endTime":1638.207,"body":"space shuttle or for the latest"},{"speaker":"Claire Chandler","startTime":1633.9170000000001,"endTime":1638.207,"body":"SpaceX rocket to launch, they do"},{"speaker":"Claire Chandler","startTime":1638.207,"endTime":1639.997,"body":"a go, no go for launch, right?"},{"speaker":"Claire Chandler","startTime":1640.027,"endTime":1642.327,"body":"And they literally go around"},{"speaker":"Claire Chandler","startTime":1640.027,"endTime":1642.327,"body":"the room and whoever is"},{"speaker":"Claire Chandler","startTime":1642.327,"endTime":1645.587,"body":"responsible for that vertical,"},{"speaker":"Claire Chandler","startTime":1642.327,"endTime":1645.587,"body":"for that portion of the"},{"speaker":"Claire Chandler","startTime":1645.587,"endTime":1649.007,"body":"flight, the pre flight check,"},{"speaker":"Claire Chandler","startTime":1645.587,"endTime":1649.007,"body":"they have a go or no go."},{"speaker":"Claire Chandler","startTime":1649.807,"endTime":1651.727,"body":"And you know how many no"},{"speaker":"Claire Chandler","startTime":1649.807,"endTime":1651.727,"body":"go's they have to have"},{"speaker":"Claire Chandler","startTime":1651.727,"endTime":1652.9270000000001,"body":"before they scrap a launch?"},{"speaker":"David Rice","startTime":1653.4370000000001,"endTime":1654.017,"body":"No, I don't."},{"speaker":"Claire Chandler","startTime":1654.207,"endTime":1654.577,"body":"One."},{"speaker":"David Rice","startTime":1654.847,"endTime":1655.3970000000002,"body":"That's"},{"speaker":"David Rice","startTime":1654.847,"endTime":1655.3970000000002,"body":"what I thought."},{"speaker":"Claire Chandler","startTime":1656.237,"endTime":1657.867,"body":"Just one, right?"},{"speaker":"Claire Chandler","startTime":1658.1870000000001,"endTime":1660.227,"body":"So why is it"},{"speaker":"Claire Chandler","startTime":1658.1870000000001,"endTime":1660.227,"body":"different in business?"},{"speaker":"Claire Chandler","startTime":1660.537,"endTime":1663.037,"body":"And so when you go through"},{"speaker":"Claire Chandler","startTime":1660.537,"endTime":1663.037,"body":"that visual and you get people"},{"speaker":"Claire Chandler","startTime":1663.037,"endTime":1665.027,"body":"to understand, especially"},{"speaker":"Claire Chandler","startTime":1663.037,"endTime":1665.027,"body":"the leadership level."},{"speaker":"Claire Chandler","startTime":1665.557,"endTime":1668.517,"body":"Yes, you're still incentivized"},{"speaker":"Claire Chandler","startTime":1665.557,"endTime":1668.517,"body":"vertically, and we'll get to"},{"speaker":"Claire Chandler","startTime":1668.517,"endTime":1671.217,"body":"that later because that speaks"},{"speaker":"Claire Chandler","startTime":1668.517,"endTime":1671.217,"body":"to process and it takes longer."},{"speaker":"Claire Chandler","startTime":1671.547,"endTime":1673.9370000000001,"body":"You have to shift"},{"speaker":"Claire Chandler","startTime":1671.547,"endTime":1673.9370000000001,"body":"their mindset first."},{"speaker":"Claire Chandler","startTime":1674.137,"endTime":1676.127,"body":"You have to get them"},{"speaker":"Claire Chandler","startTime":1674.137,"endTime":1676.127,"body":"to understand that they"},{"speaker":"Claire Chandler","startTime":1676.1770000000001,"endTime":1680.487,"body":"have to think and plan"},{"speaker":"Claire Chandler","startTime":1676.1770000000001,"endTime":1680.487,"body":"and strategize and then"},{"speaker":"Claire Chandler","startTime":1680.487,"endTime":1684.267,"body":"incentivize horizontally"},{"speaker":"Claire Chandler","startTime":1680.487,"endTime":1684.267,"body":"because it's so interesting."},{"speaker":"Claire Chandler","startTime":1684.287,"endTime":1687.597,"body":"Every CEO and other, Csuite"},{"speaker":"Claire Chandler","startTime":1684.287,"endTime":1687.597,"body":"executive I talk to, they"},{"speaker":"Claire Chandler","startTime":1687.607,"endTime":1688.707,"body":"have this common complaint."},{"speaker":"Claire Chandler","startTime":1688.747,"endTime":1691.057,"body":"They say, I can't get my"},{"speaker":"Claire Chandler","startTime":1688.747,"endTime":1691.057,"body":"leadership team to collaborate."},{"speaker":"Claire Chandler","startTime":1691.972,"endTime":1694.202,"body":"Every single one of them tells"},{"speaker":"Claire Chandler","startTime":1691.972,"endTime":1694.202,"body":"me that they don't communicate"},{"speaker":"Claire Chandler","startTime":1694.202,"endTime":1696.662,"body":"well, across the silos and"},{"speaker":"Claire Chandler","startTime":1694.202,"endTime":1696.662,"body":"I always say the same thing."},{"speaker":"Claire Chandler","startTime":1696.662,"endTime":1698.5620000000001,"body":"I say, well, how are"},{"speaker":"Claire Chandler","startTime":1696.662,"endTime":1698.5620000000001,"body":"you incentivizing them?"},{"speaker":"Claire Chandler","startTime":1699.5420000000001,"endTime":1700.922,"body":"And then it's, crickets, right?"},{"speaker":"Claire Chandler","startTime":1701.132,"endTime":1701.932,"body":"Because it's true."},{"speaker":"Claire Chandler","startTime":1701.932,"endTime":1705.642,"body":"It's, as we, it is easier"},{"speaker":"Claire Chandler","startTime":1701.932,"endTime":1705.642,"body":"to incentivize vertically,"},{"speaker":"Claire Chandler","startTime":1706.457,"endTime":1707.377,"body":"but it stunts your growth."},{"speaker":"Claire Chandler","startTime":1708.297,"endTime":1710.097,"body":"So you have to"},{"speaker":"Claire Chandler","startTime":1708.297,"endTime":1710.097,"body":"think horizontally."},{"speaker":"Claire Chandler","startTime":1710.107,"endTime":1713.017,"body":"You have to shift the"},{"speaker":"Claire Chandler","startTime":1710.107,"endTime":1713.017,"body":"mindset first and get people"},{"speaker":"Claire Chandler","startTime":1713.017,"endTime":1716.727,"body":"to understand the mission"},{"speaker":"Claire Chandler","startTime":1713.017,"endTime":1716.727,"body":"criticality of thinking"},{"speaker":"Claire Chandler","startTime":1716.727,"endTime":1719.9270000000001,"body":"horizontally and planning"},{"speaker":"Claire Chandler","startTime":1716.727,"endTime":1719.9270000000001,"body":"across those silos before"},{"speaker":"Claire Chandler","startTime":1719.9270000000001,"endTime":1722.297,"body":"you can start to shift the"},{"speaker":"Claire Chandler","startTime":1719.9270000000001,"endTime":1722.297,"body":"processes to support that."},{"speaker":"David Rice","startTime":1722.777,"endTime":1723.477,"body":"Absolutely."},{"speaker":"David Rice","startTime":1724.017,"endTime":1726.8970000000002,"body":"So, before we go, I want to give"},{"speaker":"David Rice","startTime":1724.017,"endTime":1726.8970000000002,"body":"you a chance to tell people more"},{"speaker":"David Rice","startTime":1726.8970000000002,"endTime":1728.807,"body":"about where they can connect"},{"speaker":"David Rice","startTime":1726.8970000000002,"endTime":1728.807,"body":"with you and find out more"},{"speaker":"David Rice","startTime":1728.807,"endTime":1730.027,"body":"about what you've got going on."},{"speaker":"Claire Chandler","startTime":1730.4170000000001,"endTime":1730.817,"body":"Love it."},{"speaker":"Claire Chandler","startTime":1730.867,"endTime":1733.4470000000001,"body":"So, first of all, thank you"},{"speaker":"Claire Chandler","startTime":1730.867,"endTime":1733.4470000000001,"body":"for being such a great host."},{"speaker":"Claire Chandler","startTime":1733.487,"endTime":1735.037,"body":"I've loved all of"},{"speaker":"Claire Chandler","startTime":1733.487,"endTime":1735.037,"body":"your questions."},{"speaker":"Claire Chandler","startTime":1735.297,"endTime":1737.507,"body":"I'm super excited about"},{"speaker":"Claire Chandler","startTime":1735.297,"endTime":1737.507,"body":"my book, this my newest"},{"speaker":"Claire Chandler","startTime":1737.507,"endTime":1738.317,"body":"book, Growth on Purpose."},{"speaker":"Claire Chandler","startTime":1739.0320000000002,"endTime":1741.622,"body":"So for anybody in your audience"},{"speaker":"Claire Chandler","startTime":1739.0320000000002,"endTime":1741.622,"body":"who's interested in learning"},{"speaker":"Claire Chandler","startTime":1741.622,"endTime":1744.492,"body":"more about the book, maybe"},{"speaker":"Claire Chandler","startTime":1741.622,"endTime":1744.492,"body":"grabbing a copy of the book they"},{"speaker":"Claire Chandler","startTime":1744.492,"endTime":1747.002,"body":"can go to growthonpurpose.com."},{"speaker":"Claire Chandler","startTime":1747.262,"endTime":1750.112,"body":"There's a button that will take"},{"speaker":"Claire Chandler","startTime":1747.262,"endTime":1750.112,"body":"them straight to the Amazon"},{"speaker":"Claire Chandler","startTime":1750.112,"endTime":1752.502,"body":"page where they can purchase the"},{"speaker":"Claire Chandler","startTime":1750.112,"endTime":1752.502,"body":"book, but there's also a button"},{"speaker":"Claire Chandler","startTime":1752.502,"endTime":1755.752,"body":"there for them to take a free"},{"speaker":"Claire Chandler","startTime":1752.502,"endTime":1755.752,"body":"scorecard to understand their"},{"speaker":"Claire Chandler","startTime":1755.7820000000002,"endTime":1758.932,"body":"own readiness for growth on"},{"speaker":"Claire Chandler","startTime":1755.7820000000002,"endTime":1758.932,"body":"purpose in their own business."},{"speaker":"Claire Chandler","startTime":1759.232,"endTime":1761.8020000000001,"body":"And it will generate for"},{"speaker":"Claire Chandler","startTime":1759.232,"endTime":1761.8020000000001,"body":"them a pretty detailed report"},{"speaker":"Claire Chandler","startTime":1761.8020000000001,"endTime":1763.892,"body":"of recommendations for how"},{"speaker":"Claire Chandler","startTime":1761.8020000000001,"endTime":1763.892,"body":"they can shore that up."},{"speaker":"Claire Chandler","startTime":1764.2820000000002,"endTime":1765.3020000000001,"body":"So that's the main website."},{"speaker":"Claire Chandler","startTime":1765.3020000000001,"endTime":1766.382,"body":"And then if they want"},{"speaker":"Claire Chandler","startTime":1765.3020000000001,"endTime":1766.382,"body":"to learn more about"},{"speaker":"Claire Chandler","startTime":1766.382,"endTime":1768.0420000000001,"body":"me, ClaireChandler.net."},{"speaker":"Claire Chandler","startTime":1768.337,"endTime":1769.637,"body":"It's my personal brand."},{"speaker":"Claire Chandler","startTime":1769.637,"endTime":1772.517,"body":"TalentBoost.net is"},{"speaker":"Claire Chandler","startTime":1769.637,"endTime":1772.517,"body":"my company site."},{"speaker":"Claire Chandler","startTime":1772.607,"endTime":1774.487,"body":"And then of course, find"},{"speaker":"Claire Chandler","startTime":1772.607,"endTime":1774.487,"body":"me on LinkedIn because I'm"},{"speaker":"Claire Chandler","startTime":1774.487,"endTime":1775.557,"body":"usually lurking out there."},{"speaker":"David Rice","startTime":1775.967,"endTime":1776.3970000000002,"body":"Awesome."},{"speaker":"David Rice","startTime":1777.067,"endTime":1778.1870000000001,"body":"I love the free scorecard."},{"speaker":"David Rice","startTime":1778.1870000000001,"endTime":1779.857,"body":"Everybody in HR loves"},{"speaker":"David Rice","startTime":1778.1870000000001,"endTime":1779.857,"body":"a scorecard, so."},{"speaker":"Claire Chandler","startTime":1780.457,"endTime":1780.787,"body":"Right."},{"speaker":"Claire Chandler","startTime":1780.827,"endTime":1781.227,"body":"Always."},{"speaker":"David Rice","startTime":1781.777,"endTime":1782.817,"body":"So the second"},{"speaker":"David Rice","startTime":1781.777,"endTime":1782.817,"body":"thing is we have a little"},{"speaker":"David Rice","startTime":1782.817,"endTime":1783.967,"body":"tradition here on the podcast."},{"speaker":"David Rice","startTime":1783.977,"endTime":1785.547,"body":"You get to ask me a"},{"speaker":"David Rice","startTime":1783.977,"endTime":1785.547,"body":"question, so I'm going"},{"speaker":"David Rice","startTime":1785.547,"endTime":1786.337,"body":"to turn it over to you."},{"speaker":"David Rice","startTime":1786.337,"endTime":1787.537,"body":"Ask me anything you want."},{"speaker":"David Rice","startTime":1787.547,"endTime":1789.387,"body":"It doesn't have to be related"},{"speaker":"David Rice","startTime":1787.547,"endTime":1789.387,"body":"to this or it could be."},{"speaker":"Claire Chandler","startTime":1789.717,"endTime":1791.127,"body":"If you"},{"speaker":"Claire Chandler","startTime":1789.717,"endTime":1791.127,"body":"wouldn't mind, I would love"},{"speaker":"Claire Chandler","startTime":1791.127,"endTime":1793.9370000000001,"body":"to stick with the theme and"},{"speaker":"Claire Chandler","startTime":1791.127,"endTime":1793.9370000000001,"body":"I would love to hear, because"},{"speaker":"Claire Chandler","startTime":1794.107,"endTime":1796.617,"body":"I think we all especially"},{"speaker":"Claire Chandler","startTime":1794.107,"endTime":1796.617,"body":"as entrepreneurs spend a lot"},{"speaker":"Claire Chandler","startTime":1796.617,"endTime":1797.867,"body":"of time in our own heads."},{"speaker":"Claire Chandler","startTime":1797.977,"endTime":1799.967,"body":"So I had become enamored"},{"speaker":"Claire Chandler","startTime":1797.977,"endTime":1799.967,"body":"with this concept of"},{"speaker":"Claire Chandler","startTime":1799.967,"endTime":1800.857,"body":"growth on purpose."},{"speaker":"Claire Chandler","startTime":1800.887,"endTime":1803.337,"body":"I felt like business"},{"speaker":"Claire Chandler","startTime":1800.887,"endTime":1803.337,"body":"around this methodology."},{"speaker":"Claire Chandler","startTime":1803.527,"endTime":1806.597,"body":"But I would love to hear from"},{"speaker":"Claire Chandler","startTime":1803.527,"endTime":1806.597,"body":"you what the phrase growth"},{"speaker":"Claire Chandler","startTime":1806.597,"endTime":1809.727,"body":"on purpose brings up for"},{"speaker":"Claire Chandler","startTime":1806.597,"endTime":1809.727,"body":"you, like what that means"},{"speaker":"Claire Chandler","startTime":1809.787,"endTime":1810.517,"body":"to you and your business?"},{"speaker":"David Rice","startTime":1811.597,"endTime":1813.777,"body":"I think I've seen"},{"speaker":"David Rice","startTime":1811.597,"endTime":1813.777,"body":"this a few times because I've"},{"speaker":"David Rice","startTime":1813.777,"endTime":1815.807,"body":"worked for a few different"},{"speaker":"David Rice","startTime":1813.777,"endTime":1815.807,"body":"startups over the years and"},{"speaker":"David Rice","startTime":1815.807,"endTime":1820.817,"body":"I've seen where the business"},{"speaker":"David Rice","startTime":1815.807,"endTime":1820.817,"body":"grew in a way in which it was"},{"speaker":"David Rice","startTime":1820.967,"endTime":1824.617,"body":"very haphazard and things just"},{"speaker":"David Rice","startTime":1820.967,"endTime":1824.617,"body":"got out of control or things."},{"speaker":"David Rice","startTime":1824.992,"endTime":1827.202,"body":"They got ahead of themselves"},{"speaker":"David Rice","startTime":1824.992,"endTime":1827.202,"body":"where they wanted to do things"},{"speaker":"David Rice","startTime":1827.202,"endTime":1832.482,"body":"that they weren't ready to do,"},{"speaker":"David Rice","startTime":1827.202,"endTime":1832.482,"body":"or it was just not understanding"},{"speaker":"David Rice","startTime":1832.8120000000001,"endTime":1836.412,"body":"where they could go as a"},{"speaker":"David Rice","startTime":1832.8120000000001,"endTime":1836.412,"body":"business from an earlier stage."},{"speaker":"David Rice","startTime":1836.492,"endTime":1839.762,"body":"So they got further along, then"},{"speaker":"David Rice","startTime":1836.492,"endTime":1839.762,"body":"they realized we could do this."},{"speaker":"David Rice","startTime":1840.5220000000002,"endTime":1842.952,"body":"And they wanted to become"},{"speaker":"David Rice","startTime":1840.5220000000002,"endTime":1842.952,"body":"that now, but they hadn't"},{"speaker":"David Rice","startTime":1842.962,"endTime":1844.682,"body":"built to be that all along."},{"speaker":"David Rice","startTime":1845.2920000000001,"endTime":1847.662,"body":"And so I think what the"},{"speaker":"David Rice","startTime":1845.2920000000001,"endTime":1847.662,"body":"phrase to me when I, what"},{"speaker":"David Rice","startTime":1847.662,"endTime":1850.002,"body":"I thought when I saw the"},{"speaker":"David Rice","startTime":1847.662,"endTime":1850.002,"body":"title was, this is going to"},{"speaker":"David Rice","startTime":1850.002,"endTime":1853.662,"body":"be, really hyper-focused on"},{"speaker":"David Rice","startTime":1850.002,"endTime":1853.662,"body":"helping businesses identify"},{"speaker":"David Rice","startTime":1853.662,"endTime":1858.262,"body":"what they're good at and how"},{"speaker":"David Rice","startTime":1853.662,"endTime":1858.262,"body":"to use that, fuel that to"},{"speaker":"David Rice","startTime":1858.262,"endTime":1859.442,"body":"get to where they want to go."},{"speaker":"David Rice","startTime":1859.742,"endTime":1862.0320000000002,"body":"It's what I thought of when"},{"speaker":"David Rice","startTime":1859.742,"endTime":1862.0320000000002,"body":"I heard it, and I think that"},{"speaker":"David Rice","startTime":1862.232,"endTime":1865.142,"body":"the framework that you're"},{"speaker":"David Rice","startTime":1862.232,"endTime":1865.142,"body":"providing going to help people"},{"speaker":"David Rice","startTime":1865.922,"endTime":1868.862,"body":"zoom in on that and how they"},{"speaker":"David Rice","startTime":1865.922,"endTime":1868.862,"body":"get there with their people."},{"speaker":"David Rice","startTime":1868.962,"endTime":1871.092,"body":"Because that's the biggest"},{"speaker":"David Rice","startTime":1868.962,"endTime":1871.092,"body":"thing is like, I think a lot"},{"speaker":"David Rice","startTime":1871.092,"endTime":1872.7720000000002,"body":"of the businesses that work"},{"speaker":"David Rice","startTime":1871.092,"endTime":1872.7720000000002,"body":"from, like, you didn't even"},{"speaker":"David Rice","startTime":1872.7720000000002,"endTime":1876.012,"body":"hire the wrong people, you've"},{"speaker":"David Rice","startTime":1872.7720000000002,"endTime":1876.012,"body":"got the right people in place."},{"speaker":"David Rice","startTime":1876.402,"endTime":1880.0220000000002,"body":"It's just about helping them"},{"speaker":"David Rice","startTime":1876.402,"endTime":1880.0220000000002,"body":"see the ways that they can plug"},{"speaker":"David Rice","startTime":1880.0220000000002,"endTime":1883.512,"body":"in and use their skills and"},{"speaker":"David Rice","startTime":1880.0220000000002,"endTime":1883.512,"body":"use what they're passionate"},{"speaker":"David Rice","startTime":1883.5220000000002,"endTime":1888.5520000000001,"body":"about to help you get to this"},{"speaker":"David Rice","startTime":1883.5220000000002,"endTime":1888.5520000000001,"body":"new goal or help you still"},{"speaker":"David Rice","startTime":1888.5520000000001,"endTime":1890.7920000000001,"body":"achieve the original goal,"},{"speaker":"David Rice","startTime":1888.5520000000001,"endTime":1890.7920000000001,"body":"but in a different way than"},{"speaker":"David Rice","startTime":1890.7920000000001,"endTime":1891.7820000000002,"body":"we originally envisioned."},{"speaker":"David Rice","startTime":1892.0220000000002,"endTime":1894.7720000000002,"body":"And I think that is something"},{"speaker":"David Rice","startTime":1892.0220000000002,"endTime":1894.7720000000002,"body":"that a lot of leaders will have."},{"speaker":"David Rice","startTime":1895.807,"endTime":1898.6870000000001,"body":"We're coming into a time where"},{"speaker":"David Rice","startTime":1895.807,"endTime":1898.6870000000001,"body":"technology is drastically"},{"speaker":"David Rice","startTime":1898.6870000000001,"endTime":1902.277,"body":"changing the way a lot of people"},{"speaker":"David Rice","startTime":1898.6870000000001,"endTime":1902.277,"body":"work, and because of that,"},{"speaker":"David Rice","startTime":1902.317,"endTime":1904.637,"body":"you're going to constantly"},{"speaker":"David Rice","startTime":1902.317,"endTime":1904.637,"body":"have to be convincing people to"},{"speaker":"David Rice","startTime":1904.637,"endTime":1908.577,"body":"try new things, do new things,"},{"speaker":"David Rice","startTime":1904.637,"endTime":1908.577,"body":"acquire new skills, maybe work"},{"speaker":"David Rice","startTime":1908.577,"endTime":1912.9070000000002,"body":"in an area they never worked"},{"speaker":"David Rice","startTime":1908.577,"endTime":1912.9070000000002,"body":"in before, and how well you"},{"speaker":"David Rice","startTime":1912.9070000000002,"endTime":1916.297,"body":"are able to help them make that"},{"speaker":"David Rice","startTime":1912.9070000000002,"endTime":1916.297,"body":"transition is ultimately going"},{"speaker":"David Rice","startTime":1916.297,"endTime":1917.227,"body":"to determine your success."},{"speaker":"David Rice","startTime":1917.247,"endTime":1920.227,"body":"And you need frameworks in place"},{"speaker":"David Rice","startTime":1917.247,"endTime":1920.227,"body":"and sort of a philosophy of"},{"speaker":"David Rice","startTime":1920.227,"endTime":1921.547,"body":"like how you think about that."},{"speaker":"David Rice","startTime":1922.347,"endTime":1924.227,"body":"So, that's why I"},{"speaker":"David Rice","startTime":1922.347,"endTime":1924.227,"body":"wanted to have you on."},{"speaker":"Claire Chandler","startTime":1925.4370000000001,"endTime":1926.497,"body":"I"},{"speaker":"Claire Chandler","startTime":1925.4370000000001,"endTime":1926.497,"body":"love all of that."},{"speaker":"Claire Chandler","startTime":1926.497,"endTime":1927.317,"body":"It's so key."},{"speaker":"Claire Chandler","startTime":1927.317,"endTime":1929.347,"body":"I'm glad that you got"},{"speaker":"Claire Chandler","startTime":1927.317,"endTime":1929.347,"body":"that, not just out of that"},{"speaker":"Claire Chandler","startTime":1929.347,"endTime":1930.517,"body":"phrase, but out of the book."},{"speaker":"Claire Chandler","startTime":1930.747,"endTime":1931.577,"body":"I appreciate you."},{"speaker":"Claire Chandler","startTime":1931.577,"endTime":1933.967,"body":"I appreciate you sharing"},{"speaker":"Claire Chandler","startTime":1931.577,"endTime":1933.967,"body":"your stage today."},{"speaker":"David Rice","startTime":1934.4370000000001,"endTime":1934.857,"body":"Absolutely."},{"speaker":"David Rice","startTime":1934.857,"endTime":1935.6570000000002,"body":"Thank you for coming on."},{"speaker":"David Rice","startTime":1935.6570000000002,"endTime":1936.877,"body":"It's been a great"},{"speaker":"David Rice","startTime":1935.6570000000002,"endTime":1936.877,"body":"pleasure having you."},{"speaker":"David Rice","startTime":1937.6870000000001,"endTime":1937.877,"body":"All right."},{"speaker":"David Rice","startTime":1937.877,"endTime":1940.097,"body":"And listeners, if you haven't"},{"speaker":"David Rice","startTime":1937.877,"endTime":1940.097,"body":"done so already, head on over to"},{"speaker":"David Rice","startTime":1940.097,"endTime":1943.6570000000002,"body":"peoplemanagingpeople.com/subscribe,"},{"speaker":"David Rice","startTime":1940.097,"endTime":1943.6570000000002,"body":"subscribe to the newsletter"},{"speaker":"David Rice","startTime":1943.967,"endTime":1947.087,"body":"and please do give us a review"},{"speaker":"David Rice","startTime":1943.967,"endTime":1947.087,"body":"on these podcasts, if the"},{"speaker":"David Rice","startTime":1947.087,"endTime":1949.347,"body":"platform you're listening"},{"speaker":"David Rice","startTime":1947.087,"endTime":1949.347,"body":"on has those options."},{"speaker":"David Rice","startTime":1949.967,"endTime":1952.957,"body":"And until next time, plant a"},{"speaker":"David Rice","startTime":1949.967,"endTime":1952.957,"body":"seed and water it every day."},{"speaker":"David Rice","startTime":1953.107,"endTime":1954.566,"body":"Enjoy some summer sun."}]}