Mums With Hustle Podcast
In 2015, as a new mum, I left my 10-year teaching career to pursue the freedom-filled life my family deserved. With no business experience and this podcast as my starting point, I built a multi-million-dollar online education business, powered by Instagram and content marketing.
The Mums With Hustle podcast is where I share my real journey, lessons, and strategies, alongside stories from the women I’ve coached and guests who inspire. It’s your space to learn, grow, and build a business by design. Enjoy!
Mums With Hustle Podcast
MWH 502 : When Customers Push Back, This Is What To Do
What do you do when customers ask for a refund, want special treatment, or question your pricing?
In this episode, I walk you through a real coaching moment from inside one of my programs where a woman was navigating those exact challenges.
Instead of collapsing into guilt or people-pleasing, she chose to stay present, ask for coaching, and refine her leadership in real time.
This is what it means to hold the throne.
You’ll learn:
- How to stay grounded when your boundaries are challenged
- A clear script you can use for customer inquiries like this
- The difference between listening and over-accommodating
- How to lead without guilt or energetic leaks
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