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The Tim Castle Show
Hi I'm Tim Castle, Author, Coach and Entrepreneur, this is my podcast where I sit down with courageous people doing inspirational things around the world. There is so much good in the world, so many amazing stories, each with their own valuable lessons and I want to use this platform as a vehicle for change so help you find your true voice and live life to its fullest. Whether you are facing challenges right now, going through a tough time or on top of the world we can all improve by sharing our story. My mission is to help others go after their really BIG goals and become their fullest potential. It takes persistence, willingness to learn and an open mind but together we will make it happen. I live by my motto "believe it is possible". Course https://believeitispossible.thinkific.com/ Website: www.timjscastle.com Email: tim@timjscastle.com Social: @timjscastle Amazon https://amzn.to/3eoLEn4 Audible https://adbl.co/34edPmT
The Tim Castle Show
Episode 129: This Changes Everything | Will Guidara x Tim Castle on Unreasonable Hospitality | The Tim Castle Show
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Unreasonable Hospitality Explained | Will Guidara with Tim Castle
Throwback to one of my favourite conversations from 2023 — and one that every new subscriber needs to hear.
In this episode, I sit down with Will Guidara, author of incredible book Unreasonable Hospitality and former co-owner of Eleven Madison Park, to unpack what world-class hospitality really means — and why it’s one of the most powerful competitive advantages in business, leadership, and sales. This was the #1 restaurant in the WORLD!
We explore how small, intentional acts create outsized impact, why people remember how you make them feel long after the transaction ends, and how “unreasonable” standards become the difference between being good and being unforgettable.
You’ll learn:
- What unreasonable hospitality actually looks like in practice
- How to build loyalty, trust, and advocacy through human connection
- Why excellence is a mindset, not a budget
- How to apply hospitality principles to sales, leadership, and service
Whether you’re discovering this conversation for the first time or revisiting it with fresh eyes, this is a masterclass in creating experiences people never forget.
Because in a world of automation and AI, how you make people feel still wins.
This is one of my favorite episodes and conversations EVER!
#unreasonablehospitality #thetimcastleshow #customerservice
Follow Will: Instagram https://www.instagram.com/wguidara/?hl=en
Unreasonable Hospitality https://www.unreasonablehospitality.com/
LinkedIn: https://www.linkedin.com/in/willguidara/
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