{"version":"1.1.0","chapters":[{"startTime":0.0,"title":"Intro"},{"startTime":418.0,"title":"The customer is first"},{"startTime":676.0,"title":"The value of the employees is focused on far more today"},{"startTime":1066.0,"title":"Herb Kelleher"},{"startTime":1461.0,"title":"Employees first, customers second?"}]}