{"version":"1.1.0","chapters":[{"startTime":0.0,"title":"Intro"},{"startTime":622.0,"title":"Why isn't the oxygen mask working properly?"},{"startTime":1172.0,"title":"Struggling with quality stems from not prioritizing good service"},{"startTime":1730.0,"title":"Self-development was the path"},{"startTime":2283.0,"title":"Culture and the internal framework of the person in charge"},{"startTime":2645.0,"title":"Put in the extra work to take care of the people you employ"}]}