{"version":"1.1.0","chapters":[{"startTime":0.0,"title":"Intro"},{"startTime":497.0,"title":"What does self-sacrifice do for customer service?"},{"startTime":892.0,"title":"When a company cooperates it can operate at its highest level"},{"startTime":1347.0,"title":"Going back to the checklist"},{"startTime":1830.0,"title":"We will reap what we sow"}]}