Justin King CBE was the chief executive of Sainsbury's plc, the UK's second largest grocery chain. He joined the organisation and engineered the corporate turnaround from 14 years of losing market share to 9 successive years of profit growth.
He joins Stephen Willson to explore the issues underlying the decline and how they were addressed. This included changing from being centrally led to empowering the front line on the basis that the only place that customers are served is in the stores. This required fundamental changes in the top management lineup but illuminatingly no more than normal turnover in the 1,000 or so in the middle management ranks.