The Middle
The Middle is a podcast series exploring the challenges of improving middle management since that is widely acknowledged as having the biggest impact on organisational performance. Each podcast will feature an interview with a prominent executive from a wide range of contexts including public, private and charitable sectors. The host is associate professor Stephen Willson from Birmingham City University Business School.
The Middle
Liz Herridge, National Highways
Liz Herridge is the Director of Network Claims and Transformation at National Highways, the public sector organisation responsible for the strategic road network.
She joins Stephen Willson to explore the middle management issues within reconfiguring the claims workflow processes.
Liz addresses the challenges of establishing a consistent information gathering system to improve national system throughput despite regions have diverse and potentially conflicting objectives.
The issues within the transformation journey include work re-allocation, stimulating team support and motivation by leaders and the multi-skilling and mobility of resources.