NASCIO Voices
A podcast from the National Association of State Chief Information Officers (NASCIO). Amy Glasscock and Alex Whitaker interview guests (state CIOs, NASCIO members, strategic partners and colleagues) to get their unique stories and perspectives on state information technology, leadership and lessons learned.
NASCIO Voices
Agency and Citizen Customer Success
•
NASCIO
•
Episode 84
Alex and Amy sit down for two interviews (and two lightening rounds!) on the customer experience. First with NASCIO award winner and chief experience officer for Maryland, Ashley Laymon who talks with us all about the work she's doing to improve the agency customer experience in the Maryland Department of Information Technology.
Next we talk with Kunal Modi and Ashka Dave from McKinsey all about a new report on the citizen experience with government. Learn more here: https://www.mckinsey.com/industries/public-and-social-sector/our-insights/governments-can-deliver-exceptional-customer-experiences-heres-how