Amy and Matt have a conversation with Colorado Chief Customer Officer William Chumley. We discuss why Colorado hired for this position, what he does, why agencies are really strategic partners and how the pandemic has affected his work.
You can find NASCIO's publication on CRM here: https://www.nascio.org/resource-center/resources/relationships-matter-most/
Amy and Matt have a conversation with Colorado Chief Customer Officer William Chumley. We discuss why Colorado hired for this position, what he does, why agencies are really strategic partners and how the pandemic has affected his work.
You can find NASCIO's publication on CRM here: https://www.nascio.org/resource-center/resources/relationships-matter-most/