Why AI Needs Self-Awareness

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Transcript

A Blunt Lesson After Rejection

Changing The Narrative Versus Reality

Why AI Cannot Coach Context

Teaching Self-Awareness Before Work

Talent Still Fails Without Awareness

The Cost Of Labeling People

SPEAKER_00 0:37

I just did a very unique video on why AI needs self-awareness. Think about it. If you have somebody who's negative or resistant to feedback got passed over for a promotion, and when you talk to that person, what happens? The person can get resistant, they can rebuttal, they can say, give me an example, and then they try to explain it away. Ultimately, what happens is people really develop their own lack of self-awareness. It has been estimated 85% of people significantly lack self-awareness. Truly looking in the mirror and truly being honest. You know, I had a situation years ago where somebody got passed over for a job and she complained about the person who got the job. And I looked at her and I said, I'm going to be really blunt. You were not qualified for that job. And the person was offended. They were angry. And I go, look, you're sitting here out in the hallway criticizing someone who did get the job. They got the job to get you angry? They got the job in spite of you? Should they have sought your permission? And she looked at me and she said, You know, I'm really offended. I go, how do you think that person's gonna feel when they hear the things that you said about her? And all of a sudden the facial expression changed. And I said, Do you know how to turn on a computer? Do you know how to use macros? Do you know how to use pivot tables and lookup tables in Excel? That was a requirement of the job. She said, No. I said, Do you know the person that got the job knows how to use those things fluently? And it's a job requirement. And I just stared at her and she said, Well, I didn't know that. I said, Sure you did. It's right in the job description. Did you read it? Now, while many of you might be thinking, God damn, you're a jerk. Sometimes you got to change your tone. Sometimes you got to change the perspective of the person so they can at least grab the mirror. Maybe they're not ready to look in the mirror, but boy, oh boy, many people don't even own mirrors. I said, you have an opportunity to learn from this experience. But if you are going to dismiss it, push it down, compartmentalize it, you will never, ever get a job like that. Because you know what's going to happen is you're out in the lunchroom here complaining about the person who got the job. What does that say about you? See, what happens is people tell themselves their own story. They change the narrative. They change reality so they can feel better about it. Now comes along this thing called artificial intelligence. Now I use AI, I build AI, I'm all for AI. Yet when it comes to getting someone to really look in the mirror and develop self-awareness, I think we're going to be very hard-pressed to have somebody who's passed over for a job, someone not qualified for a job, somebody who's resistant to feedback. I just don't think AI is going to magically be able to look at someone's facial expressions, know their history, know their strengths, so they can have a contextually powerful conversation. That's why AI needs self-awareness. Not only does AI as an entity need self-awareness, AI needs people with self-awareness, much like human-based coaches do to be really successful. See, we don't cultivate this in our school systems. See, we have a society coming into our workplace where the parents complain to the teachers, complain to the theater coaches, complain to the sports coaches. Life is unfair. My kids are not playing enough. So when they magically show up to this thing called the workplace, boy, it's not smooth sailing. The waters are choppy. It's a little rougher out here. Mom and dad can't help me. You know, I think the greatest thing we could do for our kids is to put them into the wilderness for three days with one day's worth of food and say, okay, you got to work together. You got to survive. We'll pick you up in three days. And then to ask them three really good self-awareness questions. Number one, what did you learn from the experience? Number two, what did you learn about yourself? You're positively committed to improving. And then number three, what actions are you going to take based on this learning that will push you and develop you in the right direction? We don't even talk about self-awareness or emotional intelligence attributes in our high schools or colleges the way we should. And this becomes the greatest roadblock in the workplace. Do you know how often people are not promoted who also have the talent because they're hard to work with? But nobody talks to the person about it. I had somebody who was unbelievably talented in one of our client sites, and somebody said, He's difficult to work with. I'm in a board meeting. And I finally said, I said, Well, how are we helping this person? And nobody could answer the question. We just labeled him, we judged him, we wrote it up on the wall, got it in our mind. He's tough to work with. Let's not help him. And so I had to cultivate self awareness of the people who are complaining about self awareness. AI is not going to do that, everybody. That's why AI needs self awareness.