{"version":"1.0.0","segments":[{"startTime":2.93,"endTime":4.82,"body":"\u003e\u003e Hello and welcome"},{"startTime":2.93,"endTime":4.82,"body":"to AXSChat."},{"startTime":4.82,"endTime":8.53,"body":"I'm delighted that"},{"startTime":4.82,"endTime":8.53,"body":"we are joined today by Andy."},{"startTime":8.53,"endTime":11.33,"body":"Andy Garrett is the Workplace"},{"startTime":8.53,"endTime":11.33,"body":"Adjustment Services"},{"startTime":11.33,"endTime":14.88,"body":"and Accessibility"},{"startTime":11.33,"endTime":14.88,"body":"Director GSK."},{"startTime":16.05,"endTime":18.9,"body":"And also the EOG lead that"},{"startTime":18.9,"endTime":22.56,"body":"and he's a PurpleSpace"},{"startTime":18.9,"endTime":22.56,"body":"ambassador and etc."},{"startTime":22.56,"endTime":24.96,"body":"and we're all big fans"},{"startTime":22.56,"endTime":24.96,"body":"of PurpleSpace."},{"startTime":24.96,"endTime":28.03,"body":"So, Andy it's been"},{"startTime":24.96,"endTime":28.03,"body":"a long time coming."},{"startTime":28.03,"endTime":32.54,"body":"You know, we talked with"},{"startTime":28.03,"endTime":32.54,"body":"you at the ILO GBDN a little"},{"startTime":32.54,"endTime":35.07,"body":"but it's actually"},{"startTime":32.54,"endTime":35.07,"body":"a long while back."},{"startTime":35.07,"endTime":36.9,"body":"COVID does these things to us."},{"startTime":36.9,"endTime":39.7,"body":"It's great to have you with us"},{"startTime":36.9,"endTime":39.7,"body":"and feature you on on the show."},{"startTime":39.7,"endTime":43.2,"body":"So, you've been working"},{"startTime":39.7,"endTime":43.2,"body":"in the field for a long time."},{"startTime":44.4,"endTime":47.19,"body":"Can you tell us a bit"},{"startTime":44.4,"endTime":47.19,"body":"about your journey"},{"startTime":47.19,"endTime":49.45,"body":"and the role"},{"startTime":47.19,"endTime":49.45,"body":"that you play within GSK?"},{"startTime":50.1,"endTime":51.41,"body":"\u003e\u003e Yes, of course."},{"startTime":51.41,"endTime":54.04,"body":"Firstly, thank you"},{"startTime":51.41,"endTime":54.04,"body":"for inviting me"},{"startTime":54.04,"endTime":56.59,"body":"to join you on on"},{"startTime":54.04,"endTime":56.59,"body":"on this session."},{"startTime":56.59,"endTime":59.77,"body":"I'm really happy to share a"},{"startTime":56.59,"endTime":59.77,"body":"little bit about my back story."},{"startTime":59.77,"endTime":61.12,"body":"You know, I'm working"},{"startTime":61.12,"endTime":63.04,"body":"in a global"},{"startTime":61.12,"endTime":63.04,"body":"pharmaceutical company now,"},{"startTime":63.04,"endTime":66.97,"body":"but I actually started out"},{"startTime":63.04,"endTime":66.97,"body":"as a police officer in London"},{"startTime":66.97,"endTime":70.28,"body":"doing what what cops"},{"startTime":66.97,"endTime":70.28,"body":"do a bit like on the TV,"},{"startTime":70.87,"endTime":73.96,"body":"but with a bit more 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dystrophy."},{"startTime":95.35,"endTime":97.01,"body":"So it's a genetic condition"},{"startTime":97.01,"endTime":99.56,"body":"that kind of switched"},{"startTime":97.01,"endTime":99.56,"body":"on around that time."},{"startTime":100.17,"endTime":102.34,"body":"And it affects"},{"startTime":100.17,"endTime":102.34,"body":"the central field of my vision."},{"startTime":102.34,"endTime":104.55,"body":"So things are blurry for me,"},{"startTime":104.55,"endTime":107.43,"body":"a bit like for people"},{"startTime":104.55,"endTime":107.43,"body":"who are very short sighted,"},{"startTime":107.43,"endTime":111.73,"body":"but it's not something for which"},{"startTime":107.43,"endTime":111.73,"body":"spectacles and refraction"},{"startTime":111.73,"endTime":114.93,"body":"can help with."},{"startTime":111.73,"endTime":114.93,"body":"So I'm left with that blurry."},{"startTime":114.93,"endTime":116.68,"body":"Well, my peripheral vision"},{"startTime":114.93,"endTime":116.68,"body":"is okay,"},{"startTime":117.77,"endTime":120.52,"body":"but that had quite a profound"},{"startTime":117.77,"endTime":120.52,"body":"impact on the safety of me"},{"startTime":120.52,"endTime":123.26,"body":"working in my chosen profession"},{"startTime":120.52,"endTime":123.26,"body":"at the time."},{"startTime":124.17,"endTime":127.61,"body":"And I really wasn't ready"},{"startTime":124.17,"endTime":127.61,"body":"to take a medical pension."},{"startTime":127.61,"endTime":129.67,"body":"I felt I had a lot to offer"},{"startTime":129.67,"endTime":132.06,"body":"still in that in that world,"},{"startTime":129.67,"endTime":132.06,"body":"in policing."},{"startTime":132.06,"endTime":135.25,"body":"So I moved initially"},{"startTime":132.06,"endTime":135.25,"body":"into training and development"},{"startTime":135.25,"endTime":138.05,"body":"at the police training school"},{"startTime":135.25,"endTime":138.05,"body":"at Hendon in London."},{"startTime":138.99,"endTime":141.72,"body":"I got real interest"},{"startTime":138.99,"endTime":141.72,"body":"at that time, of course,"},{"startTime":141.72,"endTime":146.28,"body":"around diversity and inclusion."},{"startTime":141.72,"endTime":146.28,"body":"The police had an exemption"},{"startTime":146.28,"endTime":148.85,"body":"from the equality legislation"},{"startTime":146.28,"endTime":148.85,"body":"back then."},{"startTime":148.85,"endTime":152.09,"body":"But, you know, I sort of self"},{"startTime":148.85,"endTime":152.09,"body":"armed with knowledge."},{"startTime":152.09,"endTime":154.88,"body":"I realized quite rightly"},{"startTime":152.09,"endTime":154.88,"body":"that the Government"},{"startTime":155.99,"endTime":158.45,"body":"decided to change that"},{"startTime":155.99,"endTime":158.45,"body":"and remove that exemption."},{"startTime":158.45,"endTime":161.28,"body":"So I suppose I was in the"},{"startTime":158.45,"endTime":161.28,"body":"right place at the right time."},{"startTime":163.44,"endTime":166.61,"body":"I stayed on in that organization"},{"startTime":163.44,"endTime":166.61,"body":"too to help them"},{"startTime":166.61,"endTime":168.32,"body":"to become"},{"startTime":166.61,"endTime":168.32,"body":"a more modern employer,"},{"startTime":169.45,"endTime":171.71,"body":"both in London"},{"startTime":169.45,"endTime":171.71,"body":"and nationally."},{"startTime":171.71,"endTime":175.61,"body":"So I set up a disability network"},{"startTime":171.71,"endTime":175.61,"body":"in policing in London"},{"startTime":175.61,"endTime":179.51,"body":"and then helped with forming"},{"startTime":175.61,"endTime":179.51,"body":"forming national networks"},{"startTime":179.51,"endTime":181.36,"body":"to support people"},{"startTime":179.51,"endTime":181.36,"body":"with health conditions"},{"startTime":181.36,"endTime":182.96,"body":"and disabilities in policing."},{"startTime":183.88,"endTime":189.17,"body":"So I stayed through to my term"},{"startTime":183.88,"endTime":189.17,"body":"of 30 years and retired in 2015."},{"startTime":189.97,"endTime":191.97,"body":"But through my external"},{"startTime":189.97,"endTime":191.97,"body":"networking night"},{"startTime":192.63,"endTime":195.6,"body":"I was working with Kate Nash."},{"startTime":192.63,"endTime":195.6,"body":"I was on the editorial board"},{"startTime":195.6,"endTime":199.61,"body":"for the seminal piece of work"},{"startTime":195.6,"endTime":199.61,"body":"on Secrets of Big News."},{"startTime":199.61,"endTime":202.59,"body":"You know how people share"},{"startTime":199.61,"endTime":202.59,"body":"that disability information"},{"startTime":202.59,"endTime":205.65,"body":"with their employers"},{"startTime":202.59,"endTime":205.65,"body":"and how employers respond."},{"startTime":205.65,"endTime":207.42,"body":"And it was through"},{"startTime":205.65,"endTime":207.42,"body":"that connection, of course,"},{"startTime":207.42,"endTime":209.48,"body":"was formed purple space."},{"startTime":209.48,"endTime":213.59,"body":"Kate"},{"startTime":209.48,"endTime":213.59,"body":"is a strategic adviser"},{"startTime":213.59,"endTime":217.76,"body":"to what we have at GSK called"},{"startTime":213.59,"endTime":217.76,"body":"Global Disability Council,"},{"startTime":217.76,"endTime":222.03,"body":"our governance forum for our"},{"startTime":217.76,"endTime":222.03,"body":"Disability Confidence Strategy."},{"startTime":222.03,"endTime":224.76,"body":"They had decided back in 2016"},{"startTime":224.76,"endTime":229.15,"body":"that they really needed"},{"startTime":224.76,"endTime":229.15,"body":"to invest in their workplace"},{"startTime":229.15,"endTime":231.88,"body":"adjustment support"},{"startTime":229.15,"endTime":231.88,"body":"for their global workforce."},{"startTime":232.84,"endTime":235.83,"body":"So introductions were made"},{"startTime":232.84,"endTime":235.83,"body":"and I came to GSK"},{"startTime":235.83,"endTime":238.59,"body":"initially on a 12 month"},{"startTime":235.83,"endTime":238.59,"body":"fixed term contract,"},{"startTime":238.59,"endTime":242.25,"body":"but they liked what I was doing."},{"startTime":238.59,"endTime":242.25,"body":"The model I put forward,"},{"startTime":243.17,"endTime":246.55,"body":"I took the permanent role"},{"startTime":243.17,"endTime":246.55,"body":"up in GSK six years now."},{"startTime":247.45,"endTime":249.34,"body":"So starting that model"},{"startTime":247.45,"endTime":249.34,"body":"with the UK"},{"startTime":249.34,"endTime":252.3,"body":"and extending out"},{"startTime":249.34,"endTime":252.3,"body":"to North America"},{"startTime":253.42,"endTime":258.7,"body":"and Canada,"},{"startTime":253.42,"endTime":258.7,"body":"Belgium, Ireland,"},{"startTime":259.37,"endTime":261.8,"body":"we're working on your other"},{"startTime":259.37,"endTime":261.8,"body":"European expansion at the moment"},{"startTime":261.8,"endTime":263.36,"body":"and I've got a pilot"},{"startTime":261.8,"endTime":263.36,"body":"running in India,"},{"startTime":263.36,"endTime":266.88,"body":"so I really want to push"},{"startTime":263.36,"endTime":266.88,"body":"workplace adjustment support"},{"startTime":266.88,"endTime":269.94,"body":"the model that we have"},{"startTime":266.88,"endTime":269.94,"body":"into a pack as well."},{"startTime":269.94,"endTime":271.97,"body":"So quite a big remit."},{"startTime":271.97,"endTime":279.43,"body":"\u003e\u003e And it sounds like and I know"},{"startTime":271.97,"endTime":279.43,"body":"from talking with Gopal"},{"startTime":279.43,"endTime":281.19,"body":"because he's been"},{"startTime":279.43,"endTime":281.19,"body":"really impressed"},{"startTime":281.19,"endTime":283.78,"body":"with the leadership council"},{"startTime":281.19,"endTime":283.78,"body":"and the governance"},{"startTime":283.78,"endTime":286.89,"body":"and it's one of"},{"startTime":283.78,"endTime":286.89,"body":"the few organizations"},{"startTime":286.89,"endTime":289.92,"body":"that has a sort of"},{"startTime":286.89,"endTime":289.92,"body":"similar governance approach"},{"startTime":289.92,"endTime":292.73,"body":"to the one we have"},{"startTime":289.92,"endTime":292.73,"body":"within our own organization."},{"startTime":292.73,"endTime":295.07,"body":"So how did you."},{"startTime":296.28,"endTime":299.73,"body":"Getting the executive"},{"startTime":296.28,"endTime":299.73,"body":"to agree"},{"startTime":299.73,"endTime":302.32,"body":"that it was it was"},{"startTime":299.73,"endTime":302.32,"body":"an executive issue"},{"startTime":302.32,"endTime":303.77,"body":"and that it was"},{"startTime":302.32,"endTime":303.77,"body":"a governance issue"},{"startTime":303.77,"endTime":306.55,"body":"and start putting"},{"startTime":303.77,"endTime":306.55,"body":"that structure in place."},{"startTime":307.7,"endTime":309.6,"body":"\u003e\u003e Yeah, perfect question,"},{"startTime":309.6,"endTime":311.45,"body":"because I get asked"},{"startTime":309.6,"endTime":311.45,"body":"this question a lot."},{"startTime":311.45,"endTime":313.58,"body":"I do a lot of engagement calls"},{"startTime":311.45,"endTime":313.58,"body":"with other organizations."},{"startTime":313.58,"endTime":314.83,"body":"They've learned, I think,"},{"startTime":314.83,"endTime":319.61,"body":"a bit about the model we've done"},{"startTime":314.83,"endTime":319.61,"body":"at GSK and my first question."},{"startTime":320.93,"endTime":323.2,"body":"When I went to GSK."},{"startTime":320.93,"endTime":323.2,"body":"Why are you doing this?"},{"startTime":323.93,"endTime":326.38,"body":"Do you just want to be compliant"},{"startTime":323.93,"endTime":326.38,"body":"with legislation"},{"startTime":327.28,"endTime":329.34,"body":"or something else?"},{"startTime":329.34,"endTime":334.18,"body":"And at GSK, they were absolutely"},{"startTime":329.34,"endTime":334.18,"body":"clear that the imperative here"},{"startTime":334.18,"endTime":336.96,"body":"was to enable productivity"},{"startTime":334.18,"endTime":336.96,"body":"and inclusion."},{"startTime":337.88,"endTime":340.8,"body":"Yeah. And so we"},{"startTime":337.88,"endTime":340.8,"body":"I put forward a model."},{"startTime":343.12,"endTime":344.76,"body":"I outlined what the common"},{"startTime":343.12,"endTime":344.76,"body":"barriers"},{"startTime":344.76,"endTime":347.65,"body":"are for people with disabilities"},{"startTime":344.76,"endTime":347.65,"body":"to have the confidence to ask"},{"startTime":347.65,"endTime":349.63,"body":"for adjustments"},{"startTime":347.65,"endTime":349.63,"body":"and accommodations."},{"startTime":351.1,"endTime":354.81,"body":"The barriers."},{"startTime":351.1,"endTime":354.81,"body":"The. Process gets in the way."},{"startTime":355.65,"endTime":358.199,"body":"You know, finding the right"},{"startTime":355.65,"endTime":358.199,"body":"things that people need"},{"startTime":358.97,"endTime":361.03,"body":"and getting"},{"startTime":358.97,"endTime":361.03,"body":"the approvals through"},{"startTime":361.03,"endTime":362.75,"body":"and finding"},{"startTime":361.03,"endTime":362.75,"body":"the right supply chain"},{"startTime":364.12,"endTime":365.45,"body":"and that, you know,"},{"startTime":364.12,"endTime":365.45,"body":"people were able"},{"startTime":365.45,"endTime":367.36,"body":"to get the things"},{"startTime":365.45,"endTime":367.36,"body":"that they needed at GSK,"},{"startTime":367.36,"endTime":369.88,"body":"but those barriers"},{"startTime":367.36,"endTime":369.88,"body":"still existed."},{"startTime":369.88,"endTime":371.37,"body":"You know, who qualified,"},{"startTime":371.37,"endTime":373.92,"body":"who was disabled enough"},{"startTime":371.37,"endTime":373.92,"body":"to warrant that support?"},{"startTime":374.91,"endTime":377.16,"body":"How do you find the budget?"},{"startTime":374.91,"endTime":377.16,"body":"Who pays?"},{"startTime":377.16,"endTime":379.759,"body":"What are the common things"},{"startTime":377.16,"endTime":379.759,"body":"that we're familiar with?"},{"startTime":380.64,"endTime":382.52,"body":"So I decided to bend them"},{"startTime":380.64,"endTime":382.52,"body":"all and say,"},{"startTime":382.52,"endTime":384.619,"body":"Well, let's work"},{"startTime":382.52,"endTime":384.619,"body":"a little bit differently."},{"startTime":385.68,"endTime":387.36,"body":"I introduced"},{"startTime":385.68,"endTime":387.36,"body":"a centralized model"},{"startTime":388.97,"endTime":390.74,"body":"whereby people could have"},{"startTime":388.97,"endTime":390.74,"body":"the confidence"},{"startTime":390.74,"endTime":395.46,"body":"to come through our process."},{"startTime":390.74,"endTime":395.46,"body":"We partnered initially in the UK"},{"startTime":395.46,"endTime":399.03,"body":"with a specialist workplace"},{"startTime":395.46,"endTime":399.03,"body":"adjustments organization."},{"startTime":399.03,"endTime":400.63,"body":"In this case, micro link"},{"startTime":403.18,"endTime":405.0,"body":"to have a conversation"},{"startTime":403.18,"endTime":405.0,"body":"with the individual."},{"startTime":405.0,"endTime":408.4,"body":"What is it you need"},{"startTime":405.0,"endTime":408.4,"body":"and how do we get it to you?"},{"startTime":409.95,"endTime":412.95,"body":"So the centralized model"},{"startTime":409.95,"endTime":412.95,"body":"aspect of that was."},{"startTime":415.06,"endTime":417.81,"body":"Let's help to identify what"},{"startTime":415.06,"endTime":417.81,"body":"you need in terms of adjustments"},{"startTime":417.81,"endTime":421.48,"body":"and accommodation for you"},{"startTime":417.81,"endTime":421.48,"body":"to thrive, to be your best self,"},{"startTime":421.48,"endTime":424.93,"body":"and to feel included at work yet"},{"startTime":421.48,"endTime":424.93,"body":"to support your productivity."},{"startTime":424.93,"endTime":427.49,"body":"Let's get those used to you"},{"startTime":424.93,"endTime":427.49,"body":"as quickly as possible"},{"startTime":427.49,"endTime":431.68,"body":"so centrally we can"},{"startTime":427.49,"endTime":431.68,"body":"raise the purchase order"},{"startTime":431.68,"endTime":434.97,"body":"and get the items shipped out"},{"startTime":431.68,"endTime":434.97,"body":"to wherever you might be."},{"startTime":435.69,"endTime":437.71,"body":"We've taken a country"},{"startTime":435.69,"endTime":437.71,"body":"by country approach to that,"},{"startTime":437.71,"endTime":440.78,"body":"but in terms of the business"},{"startTime":437.71,"endTime":440.78,"body":"case for the organization,"},{"startTime":441.42,"endTime":446.27,"body":"you know, the focus"},{"startTime":441.42,"endTime":446.27,"body":"there is on delivering a model"},{"startTime":446.27,"endTime":448.57,"body":"that works for people"},{"startTime":446.27,"endTime":448.57,"body":"and managers."},{"startTime":448.57,"endTime":450.4,"body":"They can focus"},{"startTime":448.57,"endTime":450.4,"body":"on their day jobs"},{"startTime":452.26,"endTime":454.81,"body":"and we deliver compliance"},{"startTime":452.26,"endTime":454.81,"body":"as a happy byproduct."},{"startTime":454.81,"endTime":459.8,"body":"So it matters less to us"},{"startTime":454.81,"endTime":459.8,"body":"why you need the adjustment"},{"startTime":459.8,"endTime":462.41,"body":"or accommodation"},{"startTime":459.8,"endTime":462.41,"body":"to be your best self at work."},{"startTime":463.46,"endTime":464.99,"body":"Many people will need"},{"startTime":463.46,"endTime":464.99,"body":"an adjustment"},{"startTime":464.99,"endTime":468.16,"body":"or an accommodation long"},{"startTime":464.99,"endTime":468.16,"body":"before the law"},{"startTime":468.16,"endTime":470.65,"body":"would qualify them"},{"startTime":468.16,"endTime":470.65,"body":"as having a disability,"},{"startTime":470.65,"endTime":475.95,"body":"or they themselves might think"},{"startTime":470.65,"endTime":475.95,"body":"of their situation as fitting."},{"startTime":475.95,"endTime":480.4,"body":"The disability paradigm"},{"startTime":475.95,"endTime":480.4,"body":"and definitions vary"},{"startTime":480.4,"endTime":482.68,"body":"in so many different countries."},{"startTime":483.25,"endTime":486.89,"body":"So yeah, for us we,"},{"startTime":483.25,"endTime":486.89,"body":"we swept away the medical model."},{"startTime":486.89,"endTime":490.23,"body":"You know, we, we embrace"},{"startTime":486.89,"endTime":490.23,"body":"the social model of focusing"},{"startTime":490.23,"endTime":492.63,"body":"on what do you need"},{"startTime":490.23,"endTime":492.63,"body":"and how do we get it to you."},{"startTime":493.15,"endTime":496.51,"body":"So you don't need to sit in"},{"startTime":493.15,"endTime":496.51,"body":"front of a medical professional"},{"startTime":496.51,"endTime":500.93,"body":"if you need a, you know,"},{"startTime":496.51,"endTime":500.93,"body":"a bespoke ergonomic solution"},{"startTime":500.93,"endTime":502.53,"body":"or a bit of assistive software."},{"startTime":504.62,"endTime":506.83,"body":"We still, of course, engage"},{"startTime":504.62,"endTime":506.83,"body":"with those professionals"},{"startTime":506.83,"endTime":509.55,"body":"where we might need to,"},{"startTime":506.83,"endTime":509.55,"body":"but far less so."},{"startTime":509.55,"endTime":513.34,"body":"Very few of our cases"},{"startTime":509.55,"endTime":513.34,"body":"now involve engagement"},{"startTime":513.34,"endTime":517.61,"body":"with with the traditional"},{"startTime":513.34,"endTime":517.61,"body":"occupational health route."},{"startTime":517.61,"endTime":519.4,"body":"So we focus on getting people"},{"startTime":517.61,"endTime":519.4,"body":"what they need"},{"startTime":519.4,"endTime":521.15,"body":"to be successful"},{"startTime":519.4,"endTime":521.15,"body":"and included."},{"startTime":522.01,"endTime":524.1,"body":"And we've been building out"},{"startTime":522.01,"endTime":524.1,"body":"the specialist supply chain"},{"startTime":524.1,"endTime":529.37,"body":"as we've expanded that service"},{"startTime":524.1,"endTime":529.37,"body":"into other markets, as I said."},{"startTime":529.37,"endTime":532.47,"body":"So that was how I won"},{"startTime":529.37,"endTime":532.47,"body":"over the council."},{"startTime":532.47,"endTime":536.24,"body":"It was very clear that this was"},{"startTime":532.47,"endTime":536.24,"body":"a productivity"},{"startTime":536.24,"endTime":539.12,"body":"and inclusion model and actually"},{"startTime":536.24,"endTime":539.12,"body":"have now got the metrics."},{"startTime":539.12,"endTime":542.74,"body":"When I go to other countries,"},{"startTime":539.12,"endTime":542.74,"body":"it's it's actually quite cheap."},{"startTime":542.74,"endTime":546.8,"body":"You know, our average cost"},{"startTime":542.74,"endTime":546.8,"body":"is is under £1,000 end to end"},{"startTime":546.8,"endTime":549.12,"body":"and that's for the process."},{"startTime":549.12,"endTime":551.57,"body":"Any assessment if it's needed"},{"startTime":549.12,"endTime":551.57,"body":"and it isn't always"},{"startTime":552.36,"endTime":555.81,"body":"and the solutions themselves"},{"startTime":552.36,"endTime":555.81,"body":"so £1,000"},{"startTime":555.81,"endTime":558.159,"body":"to equip someone to be"},{"startTime":555.81,"endTime":558.159,"body":"successful in their role"},{"startTime":558.82,"endTime":563.47,"body":"in any business alone a business"},{"startTime":558.82,"endTime":563.47,"body":"like ours is is is nothing."},{"startTime":563.47,"endTime":565.33,"body":"So we've proved out"},{"startTime":563.47,"endTime":565.33,"body":"that it works."},{"startTime":566.04,"endTime":568.62,"body":"People love the service."},{"startTime":568.62,"endTime":570.56,"body":"The feedback"},{"startTime":568.62,"endTime":570.56,"body":"is is highly positive."},{"startTime":571.13,"endTime":575.03,"body":"So that helps us as we expand"},{"startTime":571.13,"endTime":575.03,"body":"into other markets"},{"startTime":575.03,"endTime":576.58,"body":"where we're speaking"},{"startTime":575.03,"endTime":576.58,"body":"to senior leaders"},{"startTime":576.58,"endTime":578.26,"body":"about what we're trying to do."},{"startTime":578.26,"endTime":581.56,"body":"It's a very good feelgood"},{"startTime":578.26,"endTime":581.56,"body":"message to do the right thing."},{"startTime":584.16,"endTime":585.9,"body":"\u003e\u003e And welcome."},{"startTime":585.9,"endTime":589.81,"body":"And you mentioned that"},{"startTime":585.9,"endTime":589.81,"body":"you have started in the U.K."},{"startTime":589.81,"endTime":592.46,"body":"and then you're doing"},{"startTime":589.81,"endTime":592.46,"body":"the project in other countries."},{"startTime":593.51,"endTime":595.92,"body":"How do you manage expectations,"},{"startTime":595.92,"endTime":598.23,"body":"particularly from people"},{"startTime":595.92,"endTime":598.23,"body":"who work at countries"},{"startTime":598.23,"endTime":601.02,"body":"without that support"},{"startTime":598.23,"endTime":601.02,"body":"doesn't exist and they look,"},{"startTime":601.02,"endTime":604.05,"body":"oh, it's it was so great"},{"startTime":601.02,"endTime":604.05,"body":"that I could work in the UK"},{"startTime":604.05,"endTime":607.23,"body":"or I could work in another camp"},{"startTime":604.05,"endTime":607.23,"body":"because they have all that."},{"startTime":607.23,"endTime":609.08,"body":"How do you manage"},{"startTime":607.23,"endTime":609.08,"body":"those expectations?"},{"startTime":610.14,"endTime":612.41,"body":"\u003e\u003e The main challenge for us,"},{"startTime":610.14,"endTime":612.41,"body":"as I have mentioned,"},{"startTime":612.41,"endTime":614.08,"body":"is the specialist supply chain."},{"startTime":614.85,"endTime":616.88,"body":"In fact, we're working"},{"startTime":614.85,"endTime":616.88,"body":"on that at the moment."},{"startTime":616.88,"endTime":619.95,"body":"We've gone country by country"},{"startTime":616.88,"endTime":619.95,"body":"as we build the supply chain."},{"startTime":619.95,"endTime":622.12,"body":"I'm in the midst of writing"},{"startTime":619.95,"endTime":622.12,"body":"a global policy"},{"startTime":622.12,"endTime":624.56,"body":"which will be rolling out"},{"startTime":622.12,"endTime":624.56,"body":"at the end of this year,"},{"startTime":624.56,"endTime":626.81,"body":"because the global policy"},{"startTime":624.56,"endTime":626.81,"body":"will set the tone"},{"startTime":626.81,"endTime":628.19,"body":"for each of those countries."},{"startTime":628.19,"endTime":631.58,"body":"And whilst we might not have the"},{"startTime":628.19,"endTime":631.58,"body":"specialist supply chain ready,"},{"startTime":631.58,"endTime":635.66,"body":"we're hoping by late this year"},{"startTime":631.58,"endTime":635.66,"body":"or some point next year"},{"startTime":635.66,"endTime":638.54,"body":"to be able to have the service"},{"startTime":635.66,"endTime":638.54,"body":"available to everyone,"},{"startTime":638.54,"endTime":641.9,"body":"even if they have to go"},{"startTime":638.54,"endTime":641.9,"body":"through local procurement,"},{"startTime":641.9,"endTime":644.749,"body":"you know, once we've identified"},{"startTime":641.9,"endTime":644.749,"body":"the things that you need."},{"startTime":645.83,"endTime":647.76,"body":"So yeah, managing expectations,"},{"startTime":647.76,"endTime":651.66,"body":"we engage with"},{"startTime":647.76,"endTime":651.66,"body":"our customers directly."},{"startTime":651.66,"endTime":654.77,"body":"They can ask us questions"},{"startTime":651.66,"endTime":654.77,"body":"in confidence"},{"startTime":654.77,"endTime":656.43,"body":"about how the process works."},{"startTime":657.66,"endTime":659.96,"body":"We can talk them through"},{"startTime":657.66,"endTime":659.96,"body":"what the right solutions"},{"startTime":659.96,"endTime":661.23,"body":"are for their circumstances."},{"startTime":661.23,"endTime":663.78,"body":"That's where we use micro link,"},{"startTime":661.23,"endTime":663.78,"body":"for example,"},{"startTime":663.78,"endTime":667.04,"body":"to do that nonmedical"},{"startTime":663.78,"endTime":667.04,"body":"adjustment needs assessment,"},{"startTime":668.33,"endTime":670.74,"body":"which then recommends"},{"startTime":668.33,"endTime":670.74,"body":"that for an end user"},{"startTime":670.74,"endTime":675.86,"body":"they need perhaps product"},{"startTime":670.74,"endTime":675.86,"body":"type B and C not to forget."},{"startTime":675.86,"endTime":679.05,"body":"Of course, a number of people"},{"startTime":675.86,"endTime":679.05,"body":"with disabilities will need"},{"startTime":679.91,"endTime":682.74,"body":"adjustments and adaptations"},{"startTime":679.91,"endTime":682.74,"body":"to their ways of working."},{"startTime":683.28,"endTime":686.74,"body":"You know, and again, that's the"},{"startTime":683.28,"endTime":686.74,"body":"idea behind our global policy"},{"startTime":686.74,"endTime":690.02,"body":"to say to our leaders,"},{"startTime":686.74,"endTime":690.02,"body":"let's start from a position of."},{"startTime":690.02,"endTime":692.63,"body":"Yes. Yes."},{"startTime":692.63,"endTime":695.08,"body":"You can have that adjustment,"},{"startTime":692.63,"endTime":695.08,"body":"that accommodation,"},{"startTime":695.66,"endTime":698.26,"body":"unless there's a very good"},{"startTime":695.66,"endTime":698.26,"body":"justification for."},{"startTime":699.07,"endTime":700.73,"body":"No, it's not possible."},{"startTime":700.73,"endTime":702.379,"body":"Or we'll give you"},{"startTime":700.73,"endTime":702.379,"body":"something else."},{"startTime":703.22,"endTime":708.03,"body":"And again, the end users find"},{"startTime":703.22,"endTime":708.03,"body":"that they value"},{"startTime":708.03,"endTime":709.81,"body":"the confidentiality"},{"startTime":708.03,"endTime":709.81,"body":"in the service."},{"startTime":710.33,"endTime":713.95,"body":"They value that they don't need"},{"startTime":710.33,"endTime":713.95,"body":"to have that conversation"},{"startTime":713.95,"endTime":715.55,"body":"with their manager"},{"startTime":713.95,"endTime":715.55,"body":"if they don't want to."},{"startTime":715.55,"endTime":717.93,"body":"We'd like them to talk"},{"startTime":715.55,"endTime":717.93,"body":"to their manager"},{"startTime":717.93,"endTime":720.54,"body":"about their adjustment"},{"startTime":717.93,"endTime":720.54,"body":"and accommodation support"},{"startTime":720.54,"endTime":722.49,"body":"and to be proud"},{"startTime":720.54,"endTime":722.49,"body":"of their disability difference."},{"startTime":722.49,"endTime":725.86,"body":"But we recognize that"},{"startTime":722.49,"endTime":725.86,"body":"that doesn't work for everyone."},{"startTime":726.55,"endTime":728.5,"body":"So they can come"},{"startTime":726.55,"endTime":728.5,"body":"in confidence to us"},{"startTime":728.5,"endTime":730.38,"body":"and we can we can"},{"startTime":728.5,"endTime":730.38,"body":"run the process"},{"startTime":730.38,"endTime":731.98,"body":"on not involving that manager."},{"startTime":732.78,"endTime":735.78,"body":"We can and that worked for GSK,"},{"startTime":732.78,"endTime":735.78,"body":"for us,"},{"startTime":735.78,"endTime":738.12,"body":"that really valuable part"},{"startTime":735.78,"endTime":738.12,"body":"of our model."},{"startTime":742.25,"endTime":743.5,"body":"\u003e\u003e All right."},{"startTime":743.5,"endTime":745.52,"body":"I wanted to see if Antonio"},{"startTime":743.5,"endTime":745.52,"body":"is going to follow up,"},{"startTime":745.52,"endTime":746.83,"body":"so I'm going to come in."},{"startTime":746.83,"endTime":750.78,"body":"So, first of all, we really,"},{"startTime":746.83,"endTime":750.78,"body":"really are grateful."},{"startTime":750.78,"endTime":752.56,"body":"And I love this story"},{"startTime":750.78,"endTime":752.56,"body":"that you had"},{"startTime":752.56,"endTime":755.79,"body":"that you just went out"},{"startTime":752.56,"endTime":755.79,"body":"created in the GSA."},{"startTime":755.79,"endTime":760.53,"body":"GSK said, well, okay,"},{"startTime":755.79,"endTime":760.53,"body":"this makes good business sense."},{"startTime":760.53,"endTime":762.6,"body":"So kudos, kudos to you on that."},{"startTime":763.73,"endTime":767.26,"body":"How many countries are you in,"},{"startTime":763.73,"endTime":767.26,"body":"I would assume."},{"startTime":767.26,"endTime":770.66,"body":"Yes. Yeah, I think you are"},{"startTime":767.26,"endTime":770.66,"body":"in a lot of countries."},{"startTime":770.66,"endTime":772.43,"body":"But how many countries"},{"startTime":770.66,"endTime":772.43,"body":"your claim?"},{"startTime":772.95,"endTime":774.6,"body":"\u003e\u003e We are. Yeah, we are."},{"startTime":772.95,"endTime":774.6,"body":"We're in,"},{"startTime":774.6,"endTime":778.79,"body":"I think over 90 countries"},{"startTime":774.6,"endTime":778.79,"body":"in some way, shape or form."},{"startTime":778.79,"endTime":782.74,"body":"You know, we are employing"},{"startTime":778.79,"endTime":782.74,"body":"or before we demerge."},{"startTime":782.74,"endTime":787.47,"body":"Yeah. You know,"},{"startTime":782.74,"endTime":787.47,"body":"approaching 100,000 employees"},{"startTime":787.47,"endTime":789.07,"body":"and contractors together."},{"startTime":790.21,"endTime":793.01,"body":"So, you know,"},{"startTime":790.21,"endTime":793.01,"body":"we're not there yet where,"},{"startTime":793.01,"endTime":794.67,"body":"you know, we have reach"},{"startTime":793.01,"endTime":794.67,"body":"at the moment"},{"startTime":794.67,"endTime":798.07,"body":"is is around 55%"},{"startTime":794.67,"endTime":798.07,"body":"of our global headcount"},{"startTime":798.07,"endTime":801.39,"body":"where we've got the end"},{"startTime":798.07,"endTime":801.39,"body":"to end specialist supply chain"},{"startTime":802.2,"endTime":805.1,"body":"to be able to you know,"},{"startTime":802.2,"endTime":805.1,"body":"to be able to provide people"},{"startTime":805.1,"endTime":807.3,"body":"very quickly"},{"startTime":805.1,"endTime":807.3,"body":"with the things that they need."},{"startTime":810.52,"endTime":813.6,"body":"Work to do to extend"},{"startTime":810.52,"endTime":813.6,"body":"into those other markets."},{"startTime":813.6,"endTime":815.88,"body":"\u003e\u003e And I just want to say, Andy,"},{"startTime":813.6,"endTime":815.88,"body":"I agree."},{"startTime":815.88,"endTime":820.22,"body":"We always have more work to do."},{"startTime":815.88,"endTime":820.22,"body":"There is always more to do."},{"startTime":820.22,"endTime":823.38,"body":"But at the same time,"},{"startTime":820.22,"endTime":823.38,"body":"we want to celebrate"},{"startTime":823.38,"endTime":825.33,"body":"all the work"},{"startTime":823.38,"endTime":825.33,"body":"you've actually done so far"},{"startTime":825.33,"endTime":827.63,"body":"that has really made"},{"startTime":825.33,"endTime":827.63,"body":"a global impact."},{"startTime":827.63,"endTime":830.34,"body":"And so I know we got"},{"startTime":827.63,"endTime":830.34,"body":"a lot of work to do,"},{"startTime":830.34,"endTime":832.93,"body":"but thank you for all the work"},{"startTime":830.34,"endTime":832.93,"body":"you have done"},{"startTime":832.93,"endTime":834.26,"body":"and your team has done so far."},{"startTime":834.26,"endTime":836.43,"body":"But okay, now I'm going to"},{"startTime":834.26,"endTime":836.43,"body":"ask you the hard you know,"},{"startTime":836.43,"endTime":840.63,"body":"these aren't hard questions,"},{"startTime":836.43,"endTime":840.63,"body":"but I also know,"},{"startTime":840.63,"endTime":842.56,"body":"you know, my crew, Lincoln,"},{"startTime":840.63,"endTime":842.56,"body":"we've love you."},{"startTime":842.56,"endTime":844.4,"body":"We've had him"},{"startTime":842.56,"endTime":844.4,"body":"on this wonderful guy."},{"startTime":844.4,"endTime":847.09,"body":"He's also been very supportive"},{"startTime":844.4,"endTime":847.09,"body":"of access chat."},{"startTime":847.09,"endTime":850.03,"body":"But one thing here"},{"startTime":847.09,"endTime":850.03,"body":"in the States, for example,"},{"startTime":850.03,"endTime":851.28,"body":"and I know"},{"startTime":850.03,"endTime":851.28,"body":"you are in the States,"},{"startTime":851.28,"endTime":853.83,"body":"is that we don't want"},{"startTime":851.28,"endTime":853.83,"body":"to identify"},{"startTime":853.83,"endTime":855.66,"body":"and people with disabilities,"},{"startTime":855.66,"endTime":858.92,"body":"even if they need"},{"startTime":855.66,"endTime":858.92,"body":"accommodations or adoptions,"},{"startTime":858.92,"endTime":860.96,"body":"they're really afraid"},{"startTime":858.92,"endTime":860.96,"body":"that if they come out"},{"startTime":860.96,"endTime":862.89,"body":"and tell somebody"},{"startTime":862.89,"endTime":865.13,"body":"that they're going to be"},{"startTime":862.89,"endTime":865.13,"body":"discriminated against."},{"startTime":865.13,"endTime":870.07,"body":"And so how do you make it safe"},{"startTime":865.13,"endTime":870.07,"body":"for the employees"},{"startTime":870.07,"endTime":871.5,"body":"to be able to tell you?"},{"startTime":871.5,"endTime":874.6,"body":"Because the goal"},{"startTime":871.5,"endTime":874.6,"body":"I hope that everybody,"},{"startTime":874.6,"endTime":877.27,"body":"the employees would think was"},{"startTime":874.6,"endTime":877.27,"body":"that the goal"},{"startTime":877.27,"endTime":879.94,"body":"is to make you"},{"startTime":877.27,"endTime":879.94,"body":"as productive as possible"},{"startTime":879.94,"endTime":883.39,"body":"so that you can be happy because"},{"startTime":879.94,"endTime":883.39,"body":"people want to do a good job."},{"startTime":883.39,"endTime":887.49,"body":"So are you finding that"},{"startTime":883.39,"endTime":887.49,"body":"in some countries it's harder"},{"startTime":887.49,"endTime":889.69,"body":"for people to understand?"},{"startTime":889.69,"endTime":893.58,"body":"Really, we really do just want"},{"startTime":889.69,"endTime":893.58,"body":"to accommodate and support you"},{"startTime":893.58,"endTime":894.93,"body":"so you can be productive."},{"startTime":894.93,"endTime":898.59,"body":"Are you finding more countries"},{"startTime":894.93,"endTime":898.59,"body":"are resistant and how are y'all?"},{"startTime":898.59,"endTime":900.88,"body":"There's just so many"},{"startTime":898.59,"endTime":900.88,"body":"moving parts with all of this,"},{"startTime":900.88,"endTime":902.55,"body":"which is what we say a lot."},{"startTime":902.55,"endTime":906.09,"body":"And these gigantic brands"},{"startTime":902.55,"endTime":906.09,"body":"real easy to say, just do this,"},{"startTime":906.09,"endTime":909.56,"body":"Andy, when you're dealing"},{"startTime":906.09,"endTime":909.56,"body":"with so many variables."},{"startTime":909.56,"endTime":913.02,"body":"\u003e\u003e So now it's and it's a really"},{"startTime":909.56,"endTime":913.02,"body":"good thing to call out."},{"startTime":913.02,"endTime":915.41,"body":"You know, we're dealing"},{"startTime":913.02,"endTime":915.41,"body":"with individuals here"},{"startTime":915.41,"endTime":917.36,"body":"and their private information,"},{"startTime":918.16,"endTime":920.1,"body":"their own personal journey"},{"startTime":918.16,"endTime":920.1,"body":"about,"},{"startTime":920.1,"endTime":922.44,"body":"you know,"},{"startTime":920.1,"endTime":922.44,"body":"their disability information."},{"startTime":922.44,"endTime":927.59,"body":"And there is in now most markets"},{"startTime":922.44,"endTime":927.59,"body":"in more you know,"},{"startTime":927.59,"endTime":929.04,"body":"you mentioned the US,"},{"startTime":929.04,"endTime":931.59,"body":"perhaps more so"},{"startTime":929.04,"endTime":931.59,"body":"in the US than other markets."},{"startTime":931.59,"endTime":933.23,"body":"There is an element of fear."},{"startTime":933.23,"endTime":934.97,"body":"You know, we called that out"},{"startTime":933.23,"endTime":934.97,"body":"in that sequence"},{"startTime":934.97,"endTime":936.8,"body":"of big news work"},{"startTime":934.97,"endTime":936.8,"body":"many years ago"},{"startTime":936.8,"endTime":939.99,"body":"that people are fearful about"},{"startTime":936.8,"endTime":939.99,"body":"putting their hand up to say,"},{"startTime":939.99,"endTime":944.07,"body":"yes, I have a condition"},{"startTime":939.99,"endTime":944.07,"body":"that that could be a disability"},{"startTime":944.07,"endTime":947.63,"body":"and I need something different,"},{"startTime":944.07,"endTime":947.63,"body":"which is the reason"},{"startTime":947.63,"endTime":950.35,"body":"why we decide partly"},{"startTime":947.63,"endTime":950.35,"body":"why we came up with a model"},{"startTime":950.35,"endTime":954.58,"body":"where you can come to"},{"startTime":950.35,"endTime":954.58,"body":"our service in confidence and."},{"startTime":955.82,"endTime":957.71,"body":"You don't need to go"},{"startTime":955.82,"endTime":957.71,"body":"and have that conversation"},{"startTime":957.71,"endTime":960.0,"body":"with your manager to,"},{"startTime":957.71,"endTime":960.0,"body":"if you like,"},{"startTime":960.0,"endTime":963.41,"body":"feel you have to"},{"startTime":960.0,"endTime":963.41,"body":"justify your circumstances"},{"startTime":963.41,"endTime":967.86,"body":"and share private information"},{"startTime":963.41,"endTime":967.86,"body":"about your medical diagnosis."},{"startTime":967.86,"endTime":969.32,"body":"That's not the important part."},{"startTime":969.32,"endTime":972.46,"body":"It's it's again,"},{"startTime":969.32,"endTime":972.46,"body":"with our communications"},{"startTime":972.46,"endTime":974.47,"body":"that go out to our leaders."},{"startTime":974.47,"endTime":975.98,"body":"It's so important"},{"startTime":974.47,"endTime":975.98,"body":"that they understand"},{"startTime":975.98,"endTime":977.94,"body":"this is a productivity driver."},{"startTime":977.94,"endTime":979.72,"body":"How do we equip people"},{"startTime":977.94,"endTime":979.72,"body":"for success?"},{"startTime":980.29,"endTime":982.28,"body":"Yeah, we've moved on"},{"startTime":980.29,"endTime":982.28,"body":"in the estates"},{"startTime":982.28,"endTime":983.89,"body":"and facilities"},{"startTime":982.28,"endTime":983.89,"body":"of the other worlds."},{"startTime":983.89,"endTime":986.38,"body":"One size doesn't fit all."},{"startTime":983.89,"endTime":986.38,"body":"Yeah."},{"startTime":986.38,"endTime":989.4,"body":"And the point here is that"},{"startTime":986.38,"endTime":989.4,"body":"people might have, you know,"},{"startTime":989.4,"endTime":992.97,"body":"a difference in in terms of"},{"startTime":989.4,"endTime":992.97,"body":"health condition or disability,"},{"startTime":993.56,"endTime":995.24,"body":"and they need something"},{"startTime":993.56,"endTime":995.24,"body":"different for them"},{"startTime":995.24,"endTime":996.73,"body":"to be successful."},{"startTime":996.73,"endTime":1000.32,"body":"And I've really recognized"},{"startTime":996.73,"endTime":1000.32,"body":"the privacy of that information."},{"startTime":1000.32,"endTime":1002.27,"body":"So, yeah, that's why"},{"startTime":1000.32,"endTime":1002.27,"body":"we put the model"},{"startTime":1002.27,"endTime":1004.85,"body":"in whereby they can come"},{"startTime":1002.27,"endTime":1004.85,"body":"to us in confidence."},{"startTime":1005.75,"endTime":1008.82,"body":"We won't share any of that"},{"startTime":1005.75,"endTime":1008.82,"body":"information with their manager."},{"startTime":1009.67,"endTime":1011.51,"body":"We've gone through"},{"startTime":1009.67,"endTime":1011.51,"body":"Global Privacy Review"},{"startTime":1011.51,"endTime":1013.47,"body":"on the data"},{"startTime":1011.51,"endTime":1013.47,"body":"that we capture,"},{"startTime":1013.47,"endTime":1016.99,"body":"even to the point"},{"startTime":1013.47,"endTime":1016.99,"body":"where if we do decide"},{"startTime":1016.99,"endTime":1019.91,"body":"to run a non-medical assessment"},{"startTime":1016.99,"endTime":1019.91,"body":"using micro link"},{"startTime":1019.91,"endTime":1024.6,"body":"and their specialist providers"},{"startTime":1019.91,"endTime":1024.6,"body":"to identify for an individual,"},{"startTime":1024.6,"endTime":1027.0,"body":"you know, let's say"},{"startTime":1024.6,"endTime":1027.0,"body":"with a learning difference,"},{"startTime":1027.0,"endTime":1029.65,"body":"you know, what their information"},{"startTime":1027.0,"endTime":1029.65,"body":"processing barriers"},{"startTime":1029.65,"endTime":1033.96,"body":"are and to recommend the right"},{"startTime":1029.65,"endTime":1033.96,"body":"solutions to help build,"},{"startTime":1033.96,"endTime":1036.17,"body":"you know, support"},{"startTime":1033.96,"endTime":1036.17,"body":"their productivity."},{"startTime":1036.17,"endTime":1039.14,"body":"The report, you know,"},{"startTime":1036.17,"endTime":1039.14,"body":"comes back to the individual,"},{"startTime":1039.14,"endTime":1041.04,"body":"to the employee."},{"startTime":1041.04,"endTime":1043.9,"body":"We put a copy on"},{"startTime":1041.04,"endTime":1043.9,"body":"the occupational health record,"},{"startTime":1043.9,"endTime":1046.06,"body":"but it's sealed."},{"startTime":1043.9,"endTime":1046.06,"body":"That's where it stays."},{"startTime":1047.2,"endTime":1050.77,"body":"I don't even see the reports."},{"startTime":1047.2,"endTime":1050.77,"body":"I don't need to see the report."},{"startTime":1050.77,"endTime":1053.56,"body":"I don't know."},{"startTime":1050.77,"endTime":1053.56,"body":"I don't need to know why you"},{"startTime":1053.56,"endTime":1056.82,"body":"with your what the specifics"},{"startTime":1053.56,"endTime":1056.82,"body":"of your health condition are."},{"startTime":1056.82,"endTime":1059.34,"body":"My team needs to know"},{"startTime":1056.82,"endTime":1059.34,"body":"what's been recommended"},{"startTime":1059.34,"endTime":1062.49,"body":"so that we can go out and source"},{"startTime":1059.34,"endTime":1062.49,"body":"it, get it to that individual."},{"startTime":1063.21,"endTime":1066.27,"body":"And if anyone asks us"},{"startTime":1063.21,"endTime":1066.27,"body":"for that report,"},{"startTime":1066.27,"endTime":1068.869,"body":"then they don't get it"},{"startTime":1066.27,"endTime":1068.869,"body":"unless the employee consents."},{"startTime":1069.46,"endTime":1073.09,"body":"\u003e\u003e Oh, that's that's so I love"},{"startTime":1069.46,"endTime":1073.09,"body":"listening to corporate brands"},{"startTime":1073.09,"endTime":1076.08,"body":"that are figuring out"},{"startTime":1073.09,"endTime":1076.08,"body":"all these gigantic moving parts."},{"startTime":1076.08,"endTime":1078.11,"body":"And I want to say also,"},{"startTime":1076.08,"endTime":1078.11,"body":"we are all living"},{"startTime":1078.11,"endTime":1080.31,"body":"in the days"},{"startTime":1078.11,"endTime":1080.31,"body":"of the great resignation"},{"startTime":1080.92,"endTime":1083.15,"body":"where 40% of people had said"},{"startTime":1083.15,"endTime":1085.03,"body":"they will not be"},{"startTime":1083.15,"endTime":1085.03,"body":"with the same brand."},{"startTime":1085.03,"endTime":1089.2,"body":"And also, I believe that"},{"startTime":1085.03,"endTime":1089.2,"body":"we're living with a time"},{"startTime":1089.2,"endTime":1092.52,"body":"when some people do not"},{"startTime":1089.2,"endTime":1092.52,"body":"want to work for big brands"},{"startTime":1092.52,"endTime":1095.62,"body":"because there's a perception"},{"startTime":1092.52,"endTime":1095.62,"body":"all corporate brands are evil."},{"startTime":1095.62,"endTime":1100.09,"body":"And of course, that's ridiculous"},{"startTime":1095.62,"endTime":1100.09,"body":"because it's made up of people"},{"startTime":1100.09,"endTime":1101.43,"body":"and most people aren't evil."},{"startTime":1101.43,"endTime":1104.29,"body":"But one thing I love"},{"startTime":1101.43,"endTime":1104.29,"body":"about what you're doing,"},{"startTime":1104.29,"endTime":1107.07,"body":"and not only that, you're"},{"startTime":1104.29,"endTime":1107.07,"body":"accommodating your employees"},{"startTime":1107.07,"endTime":1109.07,"body":"so that they can bring"},{"startTime":1107.07,"endTime":1109.07,"body":"their best selves to work,"},{"startTime":1109.07,"endTime":1111.65,"body":"which is why would we want"},{"startTime":1109.07,"endTime":1111.65,"body":"to do anything different."},{"startTime":1111.65,"endTime":1116.51,"body":"But it also you're fighting for"},{"startTime":1111.65,"endTime":1116.51,"body":"talent like every other brand."},{"startTime":1116.51,"endTime":1119.39,"body":"And so I believe"},{"startTime":1116.51,"endTime":1119.39,"body":"doing things like this"},{"startTime":1119.39,"endTime":1121.92,"body":"makes you"},{"startTime":1119.39,"endTime":1121.92,"body":"an employer of choice."},{"startTime":1121.92,"endTime":1124.49,"body":"And I know that that's something"},{"startTime":1121.92,"endTime":1124.49,"body":"that's very important."},{"startTime":1124.49,"endTime":1127.37,"body":"And more and more"},{"startTime":1124.49,"endTime":1127.37,"body":"to the younger generations,"},{"startTime":1127.37,"endTime":1129.62,"body":"they want to work"},{"startTime":1127.37,"endTime":1129.62,"body":"for an organization"},{"startTime":1129.62,"endTime":1131.43,"body":"that cares"},{"startTime":1129.62,"endTime":1131.43,"body":"about their people."},{"startTime":1131.43,"endTime":1138.57,"body":"So your program alone that GSK"},{"startTime":1131.43,"endTime":1138.57,"body":"must be so powerful, big,"},{"startTime":1138.57,"endTime":1139.97,"body":"and that's why"},{"startTime":1138.57,"endTime":1139.97,"body":"we're really honored"},{"startTime":1139.97,"endTime":1142.39,"body":"that we can continue"},{"startTime":1139.97,"endTime":1142.39,"body":"to spread the word."},{"startTime":1142.39,"endTime":1144.5,"body":"But I just wanted to point out"},{"startTime":1144.5,"endTime":1149.36,"body":"some of those variables"},{"startTime":1144.5,"endTime":1149.36,"body":"that gas is benefiting from"},{"startTime":1149.36,"endTime":1152.64,"body":"because they're actually caring"},{"startTime":1149.36,"endTime":1152.64,"body":"about their employees"},{"startTime":1152.64,"endTime":1157.05,"body":"and making it safe to make it"},{"startTime":1152.64,"endTime":1157.05,"body":"to help us be productive."},{"startTime":1157.05,"endTime":1158.74,"body":"I also want to make"},{"startTime":1157.05,"endTime":1158.74,"body":"another point"},{"startTime":1158.74,"endTime":1160.6,"body":"that I think people forget"},{"startTime":1160.6,"endTime":1164.5,"body":"is that you you might need"},{"startTime":1160.6,"endTime":1164.5,"body":"to accommodate an employee"},{"startTime":1164.5,"endTime":1166.38,"body":"that's working with you"},{"startTime":1164.5,"endTime":1166.38,"body":"multiple times."},{"startTime":1166.38,"endTime":1168.17,"body":"You know, as we live our lives,"},{"startTime":1168.17,"endTime":1171.07,"body":"as we're working for you,"},{"startTime":1168.17,"endTime":1171.07,"body":"our needs change."},{"startTime":1171.07,"endTime":1173.75,"body":"I know as I started"},{"startTime":1171.07,"endTime":1173.75,"body":"hitting the forties,"},{"startTime":1173.75,"endTime":1175.78,"body":"I started not being able"},{"startTime":1173.75,"endTime":1175.78,"body":"to see as well."},{"startTime":1175.78,"endTime":1177.27,"body":"I can't hear as well."},{"startTime":1177.27,"endTime":1180.4,"body":"I'm way past the forties now,"},{"startTime":1177.27,"endTime":1180.4,"body":"way, way past."},{"startTime":1180.4,"endTime":1183.09,"body":"But I also wanted"},{"startTime":1180.4,"endTime":1183.09,"body":"to just make that comment"},{"startTime":1183.09,"endTime":1186.09,"body":"because I know that's something"},{"startTime":1183.09,"endTime":1186.09,"body":"Neil deals with as well."},{"startTime":1186.09,"endTime":1187.97,"body":"But also I think people forget"},{"startTime":1187.97,"endTime":1190.57,"body":"that you don't just"},{"startTime":1187.97,"endTime":1190.57,"body":"do it once, right?"},{"startTime":1190.57,"endTime":1192.78,"body":"Well, maybe I'm wrong that you"},{"startTime":1190.57,"endTime":1192.78,"body":"just do it once you down."},{"startTime":1192.78,"endTime":1194.0,"body":"Boom."},{"startTime":1194.0,"endTime":1196.21,"body":"\u003e\u003e No, no."},{"startTime":1194.0,"endTime":1196.21,"body":"And people do come round again"},{"startTime":1196.21,"endTime":1198.49,"body":"that people's needs change"},{"startTime":1196.21,"endTime":1198.49,"body":"over time."},{"startTime":1198.49,"endTime":1200.8,"body":"You know, for us it's another"},{"startTime":1198.49,"endTime":1200.8,"body":"one of the drivers"},{"startTime":1200.8,"endTime":1202.82,"body":"for why we want"},{"startTime":1200.8,"endTime":1202.82,"body":"to do it this way."},{"startTime":1202.82,"endTime":1206.51,"body":"You know, GSK is a is"},{"startTime":1202.82,"endTime":1206.51,"body":"a health care organization."},{"startTime":1206.51,"endTime":1210.17,"body":"Yeah. Pharmaceutical or private"},{"startTime":1206.51,"endTime":1210.17,"body":"emerging at the moment"},{"startTime":1210.68,"endTime":1212.12,"body":"or consumer"},{"startTime":1210.68,"endTime":1212.12,"body":"health care business."},{"startTime":1212.12,"endTime":1214.21,"body":"But, you know,"},{"startTime":1212.12,"endTime":1214.21,"body":"we're very sensitive"},{"startTime":1214.21,"endTime":1217.94,"body":"naturally about the data that"},{"startTime":1214.21,"endTime":1217.94,"body":"we capture within our business,"},{"startTime":1217.94,"endTime":1219.62,"body":"within our product development,"},{"startTime":1219.62,"endTime":1221.38,"body":"dealing with patients"},{"startTime":1219.62,"endTime":1221.38,"body":"and consumers"},{"startTime":1222.22,"endTime":1223.86,"body":"and the pharma business,"},{"startTime":1222.22,"endTime":1223.86,"body":"of course,"},{"startTime":1223.86,"endTime":1225.79,"body":"you know, handling"},{"startTime":1223.86,"endTime":1225.79,"body":"very sensitive information"},{"startTime":1225.79,"endTime":1228.39,"body":"about people's,"},{"startTime":1225.79,"endTime":1228.39,"body":"you know, health circumstances"},{"startTime":1229.14,"endTime":1233.17,"body":"and our new"},{"startTime":1229.14,"endTime":1233.17,"body":"our new language of unite."},{"startTime":1233.17,"endTime":1235.35,"body":"You know, I was telling you"},{"startTime":1233.17,"endTime":1235.35,"body":"earlier about how we,"},{"startTime":1235.35,"endTime":1240.87,"body":"with a new branding is about"},{"startTime":1235.35,"endTime":1240.87,"body":"uniting science and technology"},{"startTime":1241.75,"endTime":1244.63,"body":"with talent to get ahead"},{"startTime":1241.75,"endTime":1244.63,"body":"of disease together."},{"startTime":1245.31,"endTime":1247.359,"body":"Yeah, the talent bit"},{"startTime":1245.31,"endTime":1247.359,"body":"is really important."},{"startTime":1247.86,"endTime":1250.58,"body":"You know, we've got"},{"startTime":1247.86,"endTime":1250.58,"body":"to bring in diverse talent"},{"startTime":1251.16,"endTime":1254.85,"body":"to help with our innovation"},{"startTime":1251.16,"endTime":1254.85,"body":"and how we develop products."},{"startTime":1255.65,"endTime":1262.1,"body":"To think differently about big"},{"startTime":1255.65,"endTime":1262.1,"body":"problems, big data, big science."},{"startTime":1262.1,"endTime":1265.94,"body":"And we, of course, we need"},{"startTime":1262.1,"endTime":1265.94,"body":"people that are able to perform"},{"startTime":1265.94,"endTime":1269.55,"body":"and think and function"},{"startTime":1265.94,"endTime":1269.55,"body":"differently."},{"startTime":1269.55,"endTime":1272.6,"body":"So the diversity and inclusion"},{"startTime":1269.55,"endTime":1272.6,"body":"imperative for us,"},{"startTime":1272.6,"endTime":1274.65,"body":"particularly with regards"},{"startTime":1272.6,"endTime":1274.65,"body":"to disability"},{"startTime":1274.65,"endTime":1276.02,"body":"and health conditions,"},{"startTime":1276.02,"endTime":1278.85,"body":"we really want to attract"},{"startTime":1276.02,"endTime":1278.85,"body":"talent into our business"},{"startTime":1278.85,"endTime":1282.07,"body":"because it makes us better"},{"startTime":1278.85,"endTime":1282.07,"body":"at developing the products"},{"startTime":1282.07,"endTime":1286.07,"body":"and of course engaging"},{"startTime":1282.07,"endTime":1286.07,"body":"with patients as we develop,"},{"startTime":1286.62,"endTime":1288.63,"body":"you know, medicines"},{"startTime":1286.62,"endTime":1288.63,"body":"and vaccines."},{"startTime":1288.63,"endTime":1289.97,"body":"You know,"},{"startTime":1288.63,"endTime":1289.97,"body":"people with disabilities"},{"startTime":1289.97,"endTime":1293.06,"body":"and health conditions"},{"startTime":1289.97,"endTime":1293.06,"body":"are a part of what we do."},{"startTime":1293.06,"endTime":1295.9,"body":"So it's a really important"},{"startTime":1293.06,"endTime":1295.9,"body":"business driver for us"},{"startTime":1295.9,"endTime":1298.1,"body":"to get it right,"},{"startTime":1295.9,"endTime":1298.1,"body":"not just for our people,"},{"startTime":1298.7,"endTime":1300.77,"body":"but to set the tone"},{"startTime":1298.7,"endTime":1300.77,"body":"for how we engage"},{"startTime":1300.77,"endTime":1303.03,"body":"with our key stakeholders,"},{"startTime":1303.03,"endTime":1305.53,"body":"health care professionals,"},{"startTime":1303.03,"endTime":1305.53,"body":"patients and consumers."},{"startTime":1306.17,"endTime":1309.42,"body":"\u003e\u003e Essentially your reinforcing"},{"startTime":1306.17,"endTime":1309.42,"body":"your brand identity"},{"startTime":1309.42,"endTime":1311.17,"body":"through the work"},{"startTime":1309.42,"endTime":1311.17,"body":"that you're doing."},{"startTime":1311.9,"endTime":1315.73,"body":"I think you raised a couple"},{"startTime":1311.9,"endTime":1315.73,"body":"of points that I want to go back"},{"startTime":1315.73,"endTime":1319.38,"body":"to around the sort of cognitive"},{"startTime":1315.73,"endTime":1319.38,"body":"assessments and stuff like that."},{"startTime":1319.38,"endTime":1323.58,"body":"I know that quite often"},{"startTime":1319.38,"endTime":1323.58,"body":"what happens in other cases"},{"startTime":1323.58,"endTime":1326.63,"body":"is that the manager gets sent"},{"startTime":1323.58,"endTime":1326.63,"body":"the report before the employee."},{"startTime":1327.27,"endTime":1333.67,"body":"And the way we do this"},{"startTime":1327.27,"endTime":1333.67,"body":"is a real, real problem because."},{"startTime":1336.05,"endTime":1338.22,"body":"And why programs like yours"},{"startTime":1338.22,"endTime":1342.2,"body":"and our access unit"},{"startTime":1338.22,"endTime":1342.2,"body":"are really important"},{"startTime":1342.2,"endTime":1346.28,"body":"because we are not perceived"},{"startTime":1342.2,"endTime":1346.28,"body":"as threatening"},{"startTime":1346.28,"endTime":1348.48,"body":"in the same way"},{"startTime":1346.28,"endTime":1348.48,"body":"that occupational health"},{"startTime":1348.48,"endTime":1354.23,"body":"has been seen to be a tool"},{"startTime":1348.48,"endTime":1354.23,"body":"through which people"},{"startTime":1354.23,"endTime":1356.51,"body":"are exiting"},{"startTime":1354.23,"endTime":1356.51,"body":"from the business now."},{"startTime":1356.51,"endTime":1360.31,"body":"Not all occupational health"},{"startTime":1356.51,"endTime":1360.31,"body":"appointments are that sinister,"},{"startTime":1360.31,"endTime":1361.87,"body":"but people perceive them"},{"startTime":1360.31,"endTime":1361.87,"body":"in that way"},{"startTime":1361.87,"endTime":1365.23,"body":"because they have been used"},{"startTime":1361.87,"endTime":1365.23,"body":"as ways and tools"},{"startTime":1365.23,"endTime":1367.97,"body":"for managers in the past"},{"startTime":1365.23,"endTime":1367.97,"body":"in organizations"},{"startTime":1367.97,"endTime":1371.51,"body":"to to find a way"},{"startTime":1367.97,"endTime":1371.51,"body":"to get rid of an individual"},{"startTime":1371.51,"endTime":1373.46,"body":"and to manage them"},{"startTime":1371.51,"endTime":1373.46,"body":"out of the organization."},{"startTime":1373.46,"endTime":1378.26,"body":"So we deem medicalised like you"},{"startTime":1373.46,"endTime":1378.26,"body":"because we recognize"},{"startTime":1378.26,"endTime":1380.49,"body":"that what we want is to win"},{"startTime":1378.26,"endTime":1380.49,"body":"the trust of the individual."},{"startTime":1380.49,"endTime":1381.71,"body":"\u003e\u003e Indeed."},{"startTime":1381.71,"endTime":1384.27,"body":"But frankly, a manager"},{"startTime":1381.71,"endTime":1384.27,"body":"is just not qualified"},{"startTime":1384.27,"endTime":1386.58,"body":"to interpret"},{"startTime":1384.27,"endTime":1386.58,"body":"that kind of information."},{"startTime":1386.58,"endTime":1388.71,"body":"So, no, we don't want them"},{"startTime":1386.58,"endTime":1388.71,"body":"to have that."},{"startTime":1388.71,"endTime":1390.81,"body":"We want to be able to say"},{"startTime":1388.71,"endTime":1390.81,"body":"to the manager,"},{"startTime":1390.81,"endTime":1392.68,"body":"we've run a due process"},{"startTime":1392.68,"endTime":1395.83,"body":"and to maximize productivity"},{"startTime":1392.68,"endTime":1395.83,"body":"for this individual."},{"startTime":1395.83,"endTime":1397.81,"body":"These are the items"},{"startTime":1395.83,"endTime":1397.81,"body":"that they need."},{"startTime":1398.6,"endTime":1402.46,"body":"And we've supplied those"},{"startTime":1398.6,"endTime":1402.46,"body":"and we've spent the money."},{"startTime":1403.52,"endTime":1405.27,"body":"And actually as a back"},{"startTime":1403.52,"endTime":1405.27,"body":"end process,"},{"startTime":1405.27,"endTime":1407.64,"body":"we do cross charge back"},{"startTime":1405.27,"endTime":1407.64,"body":"to the line of business,"},{"startTime":1407.64,"endTime":1409.62,"body":"but the land manager"},{"startTime":1407.64,"endTime":1409.62,"body":"doesn't get to say it just"},{"startTime":1409.62,"endTime":1412.06,"body":"it's just about where the costs"},{"startTime":1409.62,"endTime":1412.06,"body":"sit on the balance sheet."},{"startTime":1412.06,"endTime":1414.12,"body":"But equally,"},{"startTime":1412.06,"endTime":1414.12,"body":"they're not getting."},{"startTime":1415.47,"endTime":1420.83,"body":"Distracted from their day job."},{"startTime":1415.47,"endTime":1420.83,"body":"Trying to manage a process"},{"startTime":1420.83,"endTime":1424.5,"body":"that they usually"},{"startTime":1420.83,"endTime":1424.5,"body":"don't understand too well."},{"startTime":1424.5,"endTime":1426.42,"body":"You might deal with a person"},{"startTime":1424.5,"endTime":1426.42,"body":"with health condition"},{"startTime":1426.42,"endTime":1429.65,"body":"or disability a couple of times"},{"startTime":1426.42,"endTime":1429.65,"body":"through your career,"},{"startTime":1429.65,"endTime":1431.17,"body":"and you can train"},{"startTime":1429.65,"endTime":1431.17,"body":"telepathy in the face."},{"startTime":1431.17,"endTime":1434.14,"body":"And some, you know, most will"},{"startTime":1431.17,"endTime":1434.14,"body":"want to do the right thing."},{"startTime":1434.65,"endTime":1436.3,"body":"But perhaps managers feel like"},{"startTime":1436.3,"endTime":1438.11,"body":"they're treading on eggshells"},{"startTime":1436.3,"endTime":1438.11,"body":"in this subject."},{"startTime":1438.11,"endTime":1440.909,"body":"They're not that what I would"},{"startTime":1438.11,"endTime":1440.909,"body":"call disability confident."},{"startTime":1441.69,"endTime":1443.52,"body":"So they are actually grateful."},{"startTime":1441.69,"endTime":1443.52,"body":"In my experience."},{"startTime":1443.52,"endTime":1446.73,"body":"They're grateful to have"},{"startTime":1443.52,"endTime":1446.73,"body":"a due process there is that"},{"startTime":1446.73,"endTime":1448.73,"body":"is running the process for them."},{"startTime":1446.73,"endTime":1448.73,"body":"Yeah."},{"startTime":1449.66,"endTime":1450.98,"body":"\u003e\u003e I agree."},{"startTime":1450.98,"endTime":1453.41,"body":"And I think the other thing"},{"startTime":1450.98,"endTime":1453.41,"body":"if you going back to the secrets"},{"startTime":1453.41,"endTime":1455.01,"body":"and and big news,"},{"startTime":1455.01,"endTime":1462.69,"body":"we for sure Kate talked about"},{"startTime":1455.01,"endTime":1462.69,"body":"disclosure being a dirty word"},{"startTime":1463.44,"endTime":1467.53,"body":"and it's sounding like if"},{"startTime":1463.44,"endTime":1467.53,"body":"you've done something terrible."},{"startTime":1467.53,"endTime":1472.13,"body":"So I think the the move"},{"startTime":1467.53,"endTime":1472.13,"body":"towards I didn't ification"},{"startTime":1472.13,"endTime":1474.56,"body":"and self-identification"},{"startTime":1472.13,"endTime":1474.56,"body":"is important but"},{"startTime":1474.56,"endTime":1477.17,"body":"but that requires"},{"startTime":1474.56,"endTime":1477.17,"body":"a culture change"},{"startTime":1477.17,"endTime":1479.89,"body":"so so you are also you know,"},{"startTime":1479.89,"endTime":1483.21,"body":"you mentioned that you're"},{"startTime":1479.89,"endTime":1483.21,"body":"the lead of the algae."},{"startTime":1483.21,"endTime":1487.71,"body":"What role does the EOG play"},{"startTime":1483.21,"endTime":1487.71,"body":"in changing the culture at GSK?"},{"startTime":1488.93,"endTime":1491.21,"body":"\u003e\u003e Yeah, I'm so glad"},{"startTime":1488.93,"endTime":1491.21,"body":"you asked that question"},{"startTime":1491.21,"endTime":1496.06,"body":"because something"},{"startTime":1491.21,"endTime":1496.06,"body":"that encouraged me to step up"},{"startTime":1496.06,"endTime":1498.89,"body":"and and co-lead"},{"startTime":1496.06,"endTime":1498.89,"body":"the the network."},{"startTime":1499.84,"endTime":1502.34,"body":"I talked earlier about"},{"startTime":1499.84,"endTime":1502.34,"body":"our governance forum"},{"startTime":1502.34,"endTime":1505.1,"body":"for our disability"},{"startTime":1502.34,"endTime":1505.1,"body":"confidence strategy."},{"startTime":1506.05,"endTime":1509.03,"body":"You know, it's led by a member"},{"startTime":1506.05,"endTime":1509.03,"body":"of our global leadership team."},{"startTime":1509.03,"endTime":1511.21,"body":"And it's got, you know,"},{"startTime":1509.03,"endTime":1511.21,"body":"very senior people,"},{"startTime":1511.21,"endTime":1513.45,"body":"senior vice presidents"},{"startTime":1511.21,"endTime":1513.45,"body":"from around the 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the"},{"startTime":1533.51,"endTime":1537.73,"body":"UK Business Disability Forum"},{"startTime":1537.73,"endTime":1539.33,"body":"Disability Standard."},{"startTime":1539.88,"endTime":1542.84,"body":"Tracy and I led the work"},{"startTime":1539.88,"endTime":1542.84,"body":"around the business"},{"startTime":1542.84,"endTime":1546.76,"body":"to gather the evidence against"},{"startTime":1542.84,"endTime":1546.76,"body":"the ten sections of 160 criteria"},{"startTime":1547.46,"endTime":1550.36,"body":"for that assessment"},{"startTime":1547.46,"endTime":1550.36,"body":"to give us our baseline"},{"startTime":1550.36,"endTime":1555.03,"body":"of where we are as a as co-leads"},{"startTime":1550.36,"endTime":1555.03,"body":"of the network."},{"startTime":1555.03,"endTime":1558.68,"body":"We did a huge piece of work"},{"startTime":1555.03,"endTime":1558.68,"body":"capturing voice of customer."},{"startTime":1558.68,"endTime":1561.73,"body":"What does it feel 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test against."},{"startTime":1961.17,"endTime":1963.71,"body":"You can keep"},{"startTime":1961.17,"endTime":1963.71,"body":"that interoperability"},{"startTime":1963.71,"endTime":1966.36,"body":"going between the your"},{"startTime":1963.71,"endTime":1966.36,"body":"your assistive tech"},{"startTime":1966.36,"endTime":1967.71,"body":"and your mainstream,"},{"startTime":1967.71,"endTime":1969.47,"body":"taking your line"},{"startTime":1967.71,"endTime":1969.47,"body":"of business applications"},{"startTime":1969.47,"endTime":1972.52,"body":"that that's really important to"},{"startTime":1969.47,"endTime":1972.52,"body":"enable people to do their job."},{"startTime":1972.52,"endTime":1977.61,"body":"So credit to you"},{"startTime":1972.52,"endTime":1977.61,"body":"for having done the work"},{"startTime":1977.61,"endTime":1980.71,"body":"and continue to maintain that."},{"startTime":1977.61,"endTime":1980.71,"body":"I think it's really important."},{"startTime":1980.71,"endTime":1982.8,"body":"And as Deborah"},{"startTime":1980.71,"endTime":1982.8,"body":"has pointed out in the chat,"},{"startTime":1982.8,"endTime":1984.46,"body":"you're not wasting licenses"},{"startTime":1982.8,"endTime":1984.46,"body":"as well"},{"startTime":1984.46,"endTime":1987.41,"body":"because you know who's using it"},{"startTime":1984.46,"endTime":1987.41,"body":"and frequency of use"},{"startTime":1987.41,"endTime":1988.72,"body":"and all this kind of stuff."},{"startTime":1988.72,"endTime":1991.95,"body":"\u003e\u003e So that when people"},{"startTime":1988.72,"endTime":1991.95,"body":"when people leave the business,"},{"startTime":1991.95,"endTime":1994.18,"body":"those licenses get recycled."},{"startTime":1991.95,"endTime":1994.18,"body":"Yes."},{"startTime":1994.81,"endTime":1997.08,"body":"Know and it's not"},{"startTime":1994.81,"endTime":1997.08,"body":"just about providing"},{"startTime":1997.08,"endTime":2000.66,"body":"the the assistive software"},{"startTime":1997.08,"endTime":2000.66,"body":"and the text excuse me,"},{"startTime":2000.66,"endTime":2004.33,"body":"the tech support again through"},{"startTime":2000.66,"endTime":2004.33,"body":"our vendor, through micro link."},{"startTime":2004.33,"endTime":2007.27,"body":"We can if you're a new user"},{"startTime":2004.33,"endTime":2007.27,"body":"of assistive software,"},{"startTime":2007.98,"endTime":2011.09,"body":"we remotely we can provide"},{"startTime":2007.98,"endTime":2011.09,"body":"training and how to use it."},{"startTime":2011.09,"endTime":2013.5,"body":"\u003e\u003e Yeah."},{"startTime":2011.09,"endTime":2013.5,"body":"And this is super important"},{"startTime":2014.16,"endTime":2016.91,"body":"and that training means"},{"startTime":2014.16,"endTime":2016.91,"body":"it's not show for it."},{"startTime":2016.91,"endTime":2018.54,"body":"I mean, that was the other thing"},{"startTime":2016.91,"endTime":2018.54,"body":"that we found"},{"startTime":2018.54,"endTime":2019.76,"body":"with a lot of clients"},{"startTime":2019.76,"endTime":2021.84,"body":"that didn't have"},{"startTime":2019.76,"endTime":2021.84,"body":"that centralized approach"},{"startTime":2021.84,"endTime":2024.61,"body":"was that you would have"},{"startTime":2021.84,"endTime":2024.61,"body":"multiple different versions"},{"startTime":2024.61,"endTime":2028.36,"body":"and you go into units"},{"startTime":2024.61,"endTime":2028.36,"body":"in the days where you'd move"},{"startTime":2028.36,"endTime":2031.13,"body":"from maybe Windows XP"},{"startTime":2028.36,"endTime":2031.13,"body":"to Windows seven, you go,"},{"startTime":2031.13,"endTime":2033.68,"body":"Right, well, we need to upgrade"},{"startTime":2031.13,"endTime":2033.68,"body":"our chose users"},{"startTime":2034.19,"endTime":2037.45,"body":"where they chose over the Xbox"},{"startTime":2034.19,"endTime":2037.45,"body":"in the cupboard somewhere."},{"startTime":2037.45,"endTime":2040.19,"body":"\u003e\u003e Yeah, we did encounter"},{"startTime":2037.45,"endTime":2040.19,"body":"a problem with that when we,"},{"startTime":2040.19,"endTime":2041.57,"body":"when we, when we upgrade it."},{"startTime":2041.57,"endTime":2044.44,"body":"I think it may have been"},{"startTime":2041.57,"endTime":2044.44,"body":"to Windows ten"},{"startTime":2045.63,"endTime":2049.2,"body":"and we found that some of our"},{"startTime":2045.63,"endTime":2049.2,"body":"assistive software licenses"},{"startTime":2049.2,"endTime":2050.8,"body":"were not compatible."},{"startTime":2051.59,"endTime":2053.6,"body":"So we learned from that"},{"startTime":2051.59,"endTime":2053.6,"body":"and we've now baked"},{"startTime":2053.6,"endTime":2057.05,"body":"that into our system"},{"startTime":2053.6,"endTime":2057.05,"body":"upgrade process."},{"startTime":2057.63,"endTime":2061.81,"body":"So any new system or platform"},{"startTime":2057.63,"endTime":2061.81,"body":"or upgrade that we purchase now"},{"startTime":2061.81,"endTime":2065.49,"body":"has to be tested against"},{"startTime":2061.81,"endTime":2065.49,"body":"our assistive products."},{"startTime":2065.49,"endTime":2070.22,"body":"If you need to upgrade to"},{"startTime":2065.49,"endTime":2070.22,"body":"the next version of Clara Reed"},{"startTime":2070.22,"endTime":2074.7,"body":"or whatever that software is,"},{"startTime":2070.22,"endTime":2074.7,"body":"then we we proactively do that."},{"startTime":2074.7,"endTime":2076.91,"body":"We don't wait for someone"},{"startTime":2074.7,"endTime":2076.91,"body":"to be locked out"},{"startTime":2076.91,"endTime":2078.86,"body":"because it's not compatible."},{"startTime":2078.86,"endTime":2080.07,"body":"\u003e\u003e No, that's right."},{"startTime":2080.07,"endTime":2083.67,"body":"I mean, I think that know"},{"startTime":2080.07,"endTime":2083.67,"body":"one of the few organizations"},{"startTime":2083.67,"endTime":2086.28,"body":"that is doing evergreen"},{"startTime":2088.62,"endTime":2091.33,"body":"accessibility really well,"},{"startTime":2088.62,"endTime":2091.33,"body":"you know,"},{"startTime":2091.33,"endTime":2092.88,"body":"it's something"},{"startTime":2091.33,"endTime":2092.88,"body":"that we do we offer it"},{"startTime":2092.88,"endTime":2096.16,"body":"as a service to our clients,"},{"startTime":2092.88,"endTime":2096.16,"body":"but you're doing it"},{"startTime":2096.16,"endTime":2098.33,"body":"independently"},{"startTime":2096.16,"endTime":2098.33,"body":"and that's fantastic."},{"startTime":2098.33,"endTime":2104.36,"body":"So, you know,"},{"startTime":2098.33,"endTime":2104.36,"body":"and that proactivity just means"},{"startTime":2104.36,"endTime":2106.48,"body":"that you're not getting"},{"startTime":2104.36,"endTime":2106.48,"body":"the calls"},{"startTime":2106.48,"endTime":2108.93,"body":"where people are saying,"},{"startTime":2106.48,"endTime":2108.93,"body":"I can't work any longer."},{"startTime":2109.51,"endTime":2113.47,"body":"We had one organization"},{"startTime":2109.51,"endTime":2113.47,"body":"which will remain them."},{"startTime":2113.47,"endTime":2115.81,"body":"Why are we paying you"},{"startTime":2113.47,"endTime":2115.81,"body":"lots of money?"},{"startTime":2115.81,"endTime":2119.67,"body":"We have three tickets."},{"startTime":2115.81,"endTime":2119.67,"body":"That's the point."},{"startTime":2120.62,"endTime":2123.44,"body":"The point is that"},{"startTime":2120.62,"endTime":2123.44,"body":"everyone can work,"},{"startTime":2123.44,"endTime":2126.21,"body":"and that is a rarity"},{"startTime":2123.44,"endTime":2126.21,"body":"when something breaks"},{"startTime":2126.21,"endTime":2129.09,"body":"because you're being proactive."},{"startTime":2126.21,"endTime":2129.09,"body":"So it's an investment."},{"startTime":2129.09,"endTime":2131.66,"body":"\u003e\u003e So you're attract service"},{"startTime":2129.09,"endTime":2131.66,"body":"gives you the opportunity"},{"startTime":2131.66,"endTime":2133.58,"body":"to look at the metrics"},{"startTime":2131.66,"endTime":2133.58,"body":"for service improvement"},{"startTime":2133.58,"endTime":2135.17,"body":"and where are"},{"startTime":2133.58,"endTime":2135.17,"body":"the pinch points?"},{"startTime":2135.17,"endTime":2137.93,"body":"How do you improve things,"},{"startTime":2135.17,"endTime":2137.93,"body":"what's what's not working,"},{"startTime":2138.47,"endTime":2140.96,"body":"you know, frequently"},{"startTime":2138.47,"endTime":2140.96,"body":"so that you can,"},{"startTime":2140.96,"endTime":2143.81,"body":"you know,"},{"startTime":2140.96,"endTime":2143.81,"body":"build a more inclusive system."},{"startTime":2143.81,"endTime":2145.96,"body":"You know, our digital"},{"startTime":2143.81,"endTime":2145.96,"body":"accessibility workstream"},{"startTime":2145.96,"endTime":2147.56,"body":"is one of the."},{"startTime":2148.52,"endTime":2152.43,"body":"Core Workstreams"},{"startTime":2148.52,"endTime":2152.43,"body":"in our disability council"},{"startTime":2152.43,"endTime":2155.16,"body":"because, you know,"},{"startTime":2152.43,"endTime":2155.16,"body":"we're in the digital age."},{"startTime":2155.16,"endTime":2157.18,"body":"Digital is the great enabler"},{"startTime":2157.18,"endTime":2158.91,"body":"and we know"},{"startTime":2157.18,"endTime":2158.91,"body":"what I know personally,"},{"startTime":2158.91,"endTime":2161.66,"body":"that accessible tools,"},{"startTime":2158.91,"endTime":2161.66,"body":"you know,"},{"startTime":2161.66,"endTime":2165.37,"body":"that enable me to do my job day"},{"startTime":2161.66,"endTime":2165.37,"body":"to day and to interact."},{"startTime":2166.71,"endTime":2169.3,"body":"So yeah, it's vitally important"},{"startTime":2166.71,"endTime":2169.3,"body":"that we make it"},{"startTime":2169.3,"endTime":2172.79,"body":"as easy as possible"},{"startTime":2169.3,"endTime":2172.79,"body":"because the productivity losses"},{"startTime":2172.79,"endTime":2176.34,"body":"of locking someone"},{"startTime":2172.79,"endTime":2176.34,"body":"out of their unable"},{"startTime":2176.34,"endTime":2180.33,"body":"to work to their best ability,"},{"startTime":2176.34,"endTime":2180.33,"body":"how would they feel about that?"},{"startTime":2181.25,"endTime":2183.16,"body":"So it's it's you know,"},{"startTime":2181.25,"endTime":2183.16,"body":"it's so important"},{"startTime":2183.16,"endTime":2187.82,"body":"that we look at how do you equip"},{"startTime":2183.16,"endTime":2187.82,"body":"people for success in their way."},{"startTime":2188.82,"endTime":2190.03,"body":"\u003e\u003e"},{"startTime":2188.82,"endTime":2190.03,"body":"Absolutely."},{"startTime":2190.03,"endTime":2192.67,"body":"On that note will end."},{"startTime":2190.03,"endTime":2192.67,"body":"We need to thank MyClearText."},{"startTime":2192.67,"endTime":2195.46,"body":"Thanks for keeping this"},{"startTime":2192.67,"endTime":2195.46,"body":"captioned and accessible."},{"startTime":2195.46,"endTime":2198.58,"body":"And it's been a great pleasure"},{"startTime":2195.46,"endTime":2198.58,"body":"speaking with you."},{"startTime":2198.58,"endTime":2200.74,"body":"And we look forward"},{"startTime":2198.58,"endTime":2200.74,"body":"to joining us on Twitter."},{"startTime":2200.74,"endTime":2202.01,"body":"\u003e\u003e Thank you."},{"startTime":2202.01,"endTime":2205.16,"body":"Delightful chatting"},{"startTime":2202.01,"endTime":2205.16,"body":"through these issues with you."},{"startTime":2205.16,"endTime":2209.36,"body":"And we just hope that more"},{"startTime":2205.16,"endTime":2209.36,"body":"organizations can take that,"},{"startTime":2209.36,"endTime":2211.54,"body":"if you like,"},{"startTime":2209.36,"endTime":2211.54,"body":"the the more inclusive"},{"startTime":2212.08,"endTime":2216.68,"body":"and less compliant"},{"startTime":2212.08,"endTime":2216.68,"body":"driven approach."},{"startTime":2216.68,"endTime":2218.86,"body":"You know, think about"},{"startTime":2216.68,"endTime":2218.86,"body":"the productivity gains"},{"startTime":2218.86,"endTime":2220.46,"body":"of doing the right thing."},{"startTime":2221.18,"endTime":2224.32,"body":"\u003e\u003e So true."},{"startTime":2221.18,"endTime":2224.32,"body":"So true. Thank."}]}