{"version":"1.0.0","segments":[{"startTime":0.0,"endTime":1.58,"body":"This is a draft transcript"},{"startTime":0.0,"endTime":1.58,"body":"produced live at the event"},{"startTime":1.58,"endTime":2.88,"body":"and corrected for spelling"},{"startTime":1.58,"endTime":2.88,"body":"and basic errors."},{"startTime":2.88,"endTime":5.39,"body":"It is not"},{"startTime":2.88,"endTime":5.39,"body":"a commercial transcript."},{"startTime":5.39,"endTime":6.2,"body":"AXSCHAT"},{"startTime":5.39,"endTime":6.2,"body":"Josh Wintersgill"},{"speaker":"NEIL","startTime":6.2,"endTime":7.43,"body":"Hello and welcome to Axschat."},{"speaker":"NEIL","startTime":7.43,"endTime":8.7,"body":"I'm delighted that we are joined"},{"speaker":"NEIL","startTime":7.43,"endTime":8.7,"body":"today by Josh Wintersgill,"},{"speaker":"NEIL","startTime":8.7,"endTime":9.97,"body":"Josh was introduced to me"},{"speaker":"NEIL","startTime":8.7,"endTime":9.97,"body":"through Christine Hempel"},{"speaker":"NEIL","startTime":9.97,"endTime":11.18,"body":"of Open Inclusion."},{"speaker":"NEIL","startTime":11.18,"endTime":13.68,"body":"So, welcome Josh,"},{"speaker":"NEIL","startTime":11.18,"endTime":13.68,"body":"you are doing a bunch of stuff"},{"speaker":"NEIL","startTime":13.68,"endTime":16.84,"body":"around the"},{"speaker":"NEIL","startTime":13.68,"endTime":16.84,"body":"Open Inclusion Awards."},{"speaker":"NEIL","startTime":16.84,"endTime":18.44,"body":"Simply Open Awards."},{"speaker":"NEIL","startTime":19.7,"endTime":22.97,"body":"But first off, you know,"},{"speaker":"NEIL","startTime":19.7,"endTime":22.97,"body":"welcome to Axschat"},{"speaker":"NEIL","startTime":22.97,"endTime":28.08,"body":"and tell us a bit about yourself"},{"speaker":"NEIL","startTime":22.97,"endTime":28.08,"body":"and how you came to be working"},{"speaker":"NEIL","startTime":28.08,"endTime":29.73,"body":"on what you're doing"},{"speaker":"NEIL","startTime":28.08,"endTime":29.73,"body":"with Christine"},{"speaker":"NEIL","startTime":29.73,"endTime":32.42,"body":"but also some of the stuff"},{"speaker":"NEIL","startTime":29.73,"endTime":32.42,"body":"in your background?"},{"speaker":"JOSH","startTime":33.86,"endTime":36.18,"body":"Yeah, hi Neil, Debra, Antonio,"},{"speaker":"JOSH","startTime":36.18,"endTime":39.22,"body":"really great to be on Axschat"},{"speaker":"JOSH","startTime":36.18,"endTime":39.22,"body":"and you know thanks"},{"speaker":"JOSH","startTime":39.22,"endTime":44.48,"body":"for allowing me to take time"},{"speaker":"JOSH","startTime":39.22,"endTime":44.48,"body":"to share a bit about my story"},{"speaker":"JOSH","startTime":44.48,"endTime":47.05,"body":"and what I'm doing with"},{"speaker":"JOSH","startTime":44.48,"endTime":47.05,"body":"Christine at Open Inclusion."},{"speaker":"JOSH","startTime":47.05,"endTime":53.51,"body":"So, I'm 29 now, my background"},{"speaker":"JOSH","startTime":47.05,"endTime":53.51,"body":"has historically been in"},{"speaker":"JOSH","startTime":53.51,"endTime":55.2,"body":"IT management"},{"speaker":"JOSH","startTime":53.51,"endTime":55.2,"body":"and business."},{"speaker":"JOSH","startTime":55.2,"endTime":57.62,"body":"And I started out"},{"speaker":"JOSH","startTime":55.2,"endTime":57.62,"body":"in software development"},{"speaker":"JOSH","startTime":57.62,"endTime":59.35,"body":"before that,"},{"speaker":"JOSH","startTime":57.62,"endTime":59.35,"body":"before I went to university"},{"speaker":"JOSH","startTime":59.35,"endTime":61.2,"body":"and then did"},{"speaker":"JOSH","startTime":59.35,"endTime":61.2,"body":"an IT management degree."},{"speaker":"JOSH","startTime":61.8,"endTime":68.71,"body":"Graduated from Uni back in 2015,"},{"speaker":"JOSH","startTime":61.8,"endTime":68.71,"body":"which seems like a lifetime ago."},{"speaker":"JOSH","startTime":69.23,"endTime":72.2,"body":"Moved into 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those"},{"speaker":"JOSH","startTime":106.88,"endTime":108.63,"body":"rights breached,"},{"speaker":"JOSH","startTime":109.47,"endTime":112.29,"body":"which has got"},{"speaker":"JOSH","startTime":109.47,"endTime":112.29,"body":"some really bad press"},{"speaker":"JOSH","startTime":112.29,"endTime":115.73,"body":"recently in terms"},{"speaker":"JOSH","startTime":112.29,"endTime":115.73,"body":"of the industry"},{"speaker":"JOSH","startTime":115.73,"endTime":119.79,"body":"and I realised that there was"},{"speaker":"JOSH","startTime":115.73,"endTime":119.79,"body":"a gap in the market,"},{"speaker":"JOSH","startTime":119.79,"endTime":123.78,"body":"where wheelchair passengers"},{"speaker":"JOSH","startTime":119.79,"endTime":123.78,"body":"or wheelchair users"},{"speaker":"JOSH","startTime":123.78,"endTime":125.59,"body":"were being let down"},{"speaker":"JOSH","startTime":123.78,"endTime":125.59,"body":"in terms of the way"},{"speaker":"JOSH","startTime":125.59,"endTime":126.87,"body":"in which they were"},{"speaker":"JOSH","startTime":125.59,"endTime":126.87,"body":"being treated,"},{"speaker":"JOSH","startTime":126.87,"endTime":129.23,"body":"actually getting on and off"},{"speaker":"JOSH","startTime":126.87,"endTime":129.23,"body":"aircraft from being physically"},{"speaker":"JOSH","startTime":129.23,"endTime":131.66,"body":"lifted from their chair"},{"speaker":"JOSH","startTime":129.23,"endTime":131.66,"body":"into the aircraft."},{"speaker":"JOSH","startTime":131.66,"endTime":135.25,"body":"And I decided to come away"},{"speaker":"JOSH","startTime":131.66,"endTime":135.25,"body":"after a holiday,"},{"speaker":"JOSH","startTime":135.25,"endTime":138.39,"body":"back in 2017 and I always say,"},{"speaker":"JOSH","startTime":135.25,"endTime":138.39,"body":"it's really weird"},{"speaker":"JOSH","startTime":138.39,"endTime":141.05,"body":"because it actually started 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book"},{"speaker":"JOSH","startTime":155.81,"endTime":157.53,"body":"I was reading with the time."},{"speaker":"JOSH","startTime":157.53,"endTime":159.48,"body":"And it started me"},{"speaker":"JOSH","startTime":157.53,"endTime":159.48,"body":"thinking why I was doing"},{"speaker":"JOSH","startTime":159.48,"endTime":162.16,"body":"what I was doing"},{"speaker":"JOSH","startTime":159.48,"endTime":162.16,"body":"in the corporate world"},{"speaker":"JOSH","startTime":162.16,"endTime":164.95,"body":"and I realised actually maybe"},{"speaker":"JOSH","startTime":162.16,"endTime":164.95,"body":"I want to make more of an impact"},{"speaker":"JOSH","startTime":164.95,"endTime":166.37,"body":"and how can I make"},{"speaker":"JOSH","startTime":164.95,"endTime":166.37,"body":"more of an impact"},{"speaker":"JOSH","startTime":166.37,"endTime":168.16,"body":"outside of the corporate world"},{"speaker":"JOSH","startTime":168.16,"endTime":170.07,"body":"and that got my thinking"},{"speaker":"JOSH","startTime":168.16,"endTime":170.07,"body":"about my lived experience"},{"speaker":"JOSH","startTime":170.07,"endTime":172.36,"body":"and I realised there was"},{"speaker":"JOSH","startTime":170.07,"endTime":172.36,"body":"this issue with the way I travel"},{"speaker":"JOSH","startTime":172.36,"endTime":174.92,"body":"and I couldn't be"},{"speaker":"JOSH","startTime":172.36,"endTime":174.92,"body":"the only person on the planet"},{"speaker":"JOSH","startTime":174.92,"endTime":176.28,"body":"that was experiencing it"},{"speaker":"JOSH","startTime":176.28,"endTime":178.04,"body":"and that really kicked"},{"speaker":"JOSH","startTime":176.28,"endTime":178.04,"body":"started my idea"},{"speaker":"JOSH","startTime":178.04,"endTime":181.02,"body":"of creating a product that would"},{"speaker":"JOSH","startTime":178.04,"endTime":181.02,"body":"enable wheel chair users"},{"speaker":"JOSH","startTime":181.02,"endTime":184.38,"body":"to better transfer from their"},{"speaker":"JOSH","startTime":181.02,"endTime":184.38,"body":"wheelchair into an aircraft"},{"speaker":"JOSH","startTime":184.38,"endTime":185.75,"body":"and it spiralled from there."},{"speaker":"JOSH","startTime":185.75,"endTime":189.46,"body":"So, I ended up"},{"speaker":"JOSH","startTime":185.75,"endTime":189.46,"body":"winning the UK"},{"speaker":"JOSH","startTime":189.46,"endTime":193.12,"body":"Disabled Entrepreneur's Award"},{"speaker":"JOSH","startTime":189.46,"endTime":193.12,"body":"back in 2018,"},{"speaker":"JOSH","startTime":193.12,"endTime":196.5,"body":"which just so happened"},{"speaker":"JOSH","startTime":193.12,"endTime":196.5,"body":"to be run by the founder"},{"speaker":"JOSH","startTime":196.5,"endTime":199.89,"body":"of one of Europe's"},{"speaker":"JOSH","startTime":196.5,"endTime":199.89,"body":"largest budget airlines,"},{"speaker":"JOSH","startTime":199.89,"endTime":205.37,"body":"Easy Jet, so Stelios"},{"speaker":"JOSH","startTime":199.89,"endTime":205.37,"body":"and he decided to invest,"},{"speaker":"JOSH","startTime":205.37,"endTime":207.36,"body":"and he asked me,"},{"speaker":"JOSH","startTime":205.37,"endTime":207.36,"body":"he goes to Josh,"},{"speaker":"JOSH","startTime":208.8,"endTime":210.55,"body":"would you like some money"},{"speaker":"JOSH","startTime":208.8,"endTime":210.55,"body":"to help get your business"},{"speaker":"JOSH","startTime":210.55,"endTime":212.36,"body":"going and I of course said yes."},{"speaker":"JOSH","startTime":213.36,"endTime":215.87,"body":"And that allowed me"},{"speaker":"JOSH","startTime":213.36,"endTime":215.87,"body":"to get enough funding"},{"speaker":"JOSH","startTime":215.87,"endTime":217.73,"body":"to step away"},{"speaker":"JOSH","startTime":215.87,"endTime":217.73,"body":"from the corporate world"},{"speaker":"JOSH","startTime":217.73,"endTime":222.48,"body":"and really kick start in the"},{"speaker":"JOSH","startTime":217.73,"endTime":222.48,"body":"entrepreneurial side of things."},{"speaker":"JOSH","startTime":222.48,"endTime":225.28,"body":"So, that was my route"},{"speaker":"JOSH","startTime":222.48,"endTime":225.28,"body":"into entrepreneurship"},{"speaker":"JOSH","startTime":225.28,"endTime":226.9,"body":"and then with the lockdown"},{"speaker":"JOSH","startTime":225.28,"endTime":226.9,"body":"coming around,"},{"speaker":"JOSH","startTime":226.9,"endTime":230.39,"body":"with COVID coming around, sorry,"},{"speaker":"JOSH","startTime":226.9,"endTime":230.39,"body":"being in the travel industry"},{"speaker":"JOSH","startTime":230.39,"endTime":232.16,"body":"that really impacted"},{"speaker":"JOSH","startTime":230.39,"endTime":232.16,"body":"us massively"},{"speaker":"JOSH","startTime":233.27,"endTime":237.17,"body":"and as an entrepreneur you"},{"speaker":"JOSH","startTime":233.27,"endTime":237.17,"body":"quite quickly learn to adapt"},{"speaker":"JOSH","startTime":237.17,"endTime":240.82,"body":"and one of the things I learned"},{"speaker":"JOSH","startTime":237.17,"endTime":240.82,"body":"was how do I pivot my business"},{"speaker":"JOSH","startTime":240.82,"endTime":243.58,"body":"so I'm not completely reliant"},{"speaker":"JOSH","startTime":240.82,"endTime":243.58,"body":"on the travel industry"},{"speaker":"JOSH","startTime":243.58,"endTime":247.26,"body":"or aviation for that matter"},{"speaker":"JOSH","startTime":243.58,"endTime":247.26,"body":"and so, through COVID,"},{"speaker":"JOSH","startTime":247.26,"endTime":248.7,"body":"we actually developed"},{"speaker":"JOSH","startTime":247.26,"endTime":248.7,"body":"some more products,"},{"speaker":"JOSH","startTime":248.7,"endTime":252.77,"body":"which is really exciting"},{"speaker":"JOSH","startTime":248.7,"endTime":252.77,"body":"and through that transition"},{"speaker":"JOSH","startTime":253.32,"endTime":258.24,"body":"of changing the business,"},{"speaker":"JOSH","startTime":253.32,"endTime":258.24,"body":"the Open Inclusion came about."},{"speaker":"JOSH","startTime":258.24,"endTime":260.9,"body":"So, that is where the tie"},{"speaker":"JOSH","startTime":258.24,"endTime":260.9,"body":"with Christine came in ."},{"speaker":"JOSH","startTime":260.9,"endTime":264.64,"body":"So, effectively Martin Sibley,"},{"speaker":"JOSH","startTime":260.9,"endTime":264.64,"body":"for many people who know Martin,"},{"speaker":"JOSH","startTime":265.43,"endTime":268.6,"body":"was supported Christine"},{"speaker":"JOSH","startTime":265.43,"endTime":268.6,"body":"around mobility and dexterity,"},{"speaker":"JOSH","startTime":268.6,"endTime":270.88,"body":"me and Martin"},{"speaker":"JOSH","startTime":268.6,"endTime":270.88,"body":"have the same question,"},{"speaker":"JOSH","startTime":270.88,"endTime":274.04,"body":"and with Martin"},{"speaker":"JOSH","startTime":270.88,"endTime":274.04,"body":"spinning up his company,"},{"speaker":"JOSH","startTime":274.04,"endTime":275.64,"body":"Purple Goat, Agency,"},{"speaker":"JOSH","startTime":278.32,"endTime":281.73,"body":"I was the one that got poached"},{"speaker":"JOSH","startTime":278.32,"endTime":281.73,"body":"to replace Martin"},{"speaker":"JOSH","startTime":281.73,"endTime":285.24,"body":"and I have been supporting"},{"speaker":"JOSH","startTime":281.73,"endTime":285.24,"body":"Christine now for a year"},{"speaker":"JOSH","startTime":285.24,"endTime":287.25,"body":"and a half"},{"speaker":"JOSH","startTime":285.24,"endTime":287.25,"body":"and recently picked up"},{"speaker":"JOSH","startTime":287.25,"endTime":289.67,"body":"some more work for her"},{"speaker":"JOSH","startTime":287.25,"endTime":289.67,"body":"in January this year,"},{"speaker":"JOSH","startTime":290.6,"endTime":292.22,"body":"spinning up"},{"speaker":"JOSH","startTime":290.6,"endTime":292.22,"body":"the Simply Open Awards,"},{"speaker":"JOSH","startTime":292.22,"endTime":295.2,"body":"which Christine has given me."},{"speaker":"JOSH","startTime":292.22,"endTime":295.2,"body":"So, again, that is very quick"},{"speaker":"JOSH","startTime":295.2,"endTime":297.31,"body":"sort of five minutes"},{"speaker":"JOSH","startTime":295.2,"endTime":297.31,"body":"introduction"},{"speaker":"JOSH","startTime":297.31,"endTime":303.79,"body":"of how I got to"},{"speaker":"JOSH","startTime":297.31,"endTime":303.79,"body":"where I am today now."},{"speaker":"NEIL","startTime":303.79,"endTime":305.03,"body":"Excellent."},{"speaker":"NEIL","startTime":305.03,"endTime":309.52,"body":"So, that is a great"},{"speaker":"NEIL","startTime":305.03,"endTime":309.52,"body":"potted tour, potted history."},{"speaker":"NEIL","startTime":309.52,"endTime":316.38,"body":"And I am really interested"},{"speaker":"NEIL","startTime":309.52,"endTime":316.38,"body":"that as 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having,"},{"speaker":"JOSH","startTime":357.42,"endTime":359.47,"body":"it feels very much,"},{"speaker":"JOSH","startTime":359.47,"endTime":361.58,"body":"this role of satisfying"},{"speaker":"JOSH","startTime":359.47,"endTime":361.58,"body":"your line manager"},{"speaker":"JOSH","startTime":361.58,"endTime":364.32,"body":"or your functional manager"},{"speaker":"JOSH","startTime":361.58,"endTime":364.32,"body":"and a lot of it,"},{"speaker":"JOSH","startTime":364.32,"endTime":366.82,"body":"because my role,"},{"speaker":"JOSH","startTime":364.32,"endTime":366.82,"body":"was not really client facing,"},{"speaker":"JOSH","startTime":366.82,"endTime":368.42,"body":"it was very much internal,"},{"speaker":"JOSH","startTime":369.19,"endTime":372.15,"body":"it was very hard"},{"speaker":"JOSH","startTime":369.19,"endTime":372.15,"body":"to feel somewhat satisfied"},{"speaker":"JOSH","startTime":372.15,"endTime":374.6,"body":"and I think I got myself"},{"speaker":"JOSH","startTime":372.15,"endTime":374.6,"body":"into this place"},{"speaker":"JOSH","startTime":374.6,"endTime":376.84,"body":"where I was comfortable"},{"speaker":"JOSH","startTime":376.84,"endTime":379.78,"body":"and I wasn't really"},{"speaker":"JOSH","startTime":376.84,"endTime":379.78,"body":"being challenged enough"},{"speaker":"JOSH","startTime":379.78,"endTime":381.74,"body":"and it just got me"},{"speaker":"JOSH","startTime":379.78,"endTime":381.74,"body":"thinking about"},{"speaker":"JOSH","startTime":381.74,"endTime":383.34,"body":"where am I going"},{"speaker":"JOSH","startTime":381.74,"endTime":383.34,"body":"to go next."},{"speaker":"JOSH","startTime":384.04,"endTime":386.15,"body":"I could go into"},{"speaker":"JOSH","startTime":384.04,"endTime":386.15,"body":"senior management"},{"speaker":"JOSH","startTime":386.15,"endTime":389.65,"body":"but is senior management again"},{"speaker":"JOSH","startTime":386.15,"endTime":389.65,"body":"going to be client facing"},{"speaker":"JOSH","startTime":389.65,"endTime":391.62,"body":"and do I want to be"},{"speaker":"JOSH","startTime":391.62,"endTime":396.12,"body":"in this cutthroat"},{"speaker":"JOSH","startTime":391.62,"endTime":396.12,"body":"corporate managerial role."},{"speaker":"JOSH","startTime":397.75,"endTime":401.43,"body":"And I don't know, I felt like,"},{"speaker":"JOSH","startTime":397.75,"endTime":401.43,"body":"it's weird okay, Neil,"},{"speaker":"JOSH","startTime":401.43,"endTime":402.95,"body":"where you come"},{"speaker":"JOSH","startTime":401.43,"endTime":402.95,"body":"across a product,"},{"speaker":"JOSH","startTime":402.95,"endTime":404.77,"body":"or you realise"},{"speaker":"JOSH","startTime":402.95,"endTime":404.77,"body":"there is people out"},{"speaker":"JOSH","startTime":404.77,"endTime":409.5,"body":"there having"},{"speaker":"JOSH","startTime":404.77,"endTime":409.5,"body":"real world struggles"},{"speaker":"JOSH","startTime":409.5,"endTime":412.92,"body":"and they haven't got solutions"},{"speaker":"JOSH","startTime":409.5,"endTime":412.92,"body":"to change that quality of life"},{"speaker":"JOSH","startTime":412.92,"endTime":414.74,"body":"that really does"},{"speaker":"JOSH","startTime":412.92,"endTime":414.74,"body":"change your mindset"},{"speaker":"JOSH","startTime":414.74,"endTime":416.95,"body":"and gives you"},{"speaker":"JOSH","startTime":414.74,"endTime":416.95,"body":"a different perspective"},{"speaker":"JOSH","startTime":416.95,"endTime":418.63,"body":"on just sitting"},{"speaker":"JOSH","startTime":416.95,"endTime":418.63,"body":"behind a computer."},{"speaker":"JOSH","startTime":418.63,"endTime":420.72,"body":"And it doesn't mean that people"},{"speaker":"JOSH","startTime":418.63,"endTime":420.72,"body":"sitting behind a computer"},{"speaker":"JOSH","startTime":420.72,"endTime":422.08,"body":"aren't having real world impact"},{"speaker":"JOSH","startTime":422.08,"endTime":425.46,"body":"because we know"},{"speaker":"JOSH","startTime":422.08,"endTime":425.46,"body":"that people are doing that."},{"speaker":"JOSH","startTime":425.46,"endTime":427.72,"body":"But I suppose that"},{"speaker":"JOSH","startTime":425.46,"endTime":427.72,"body":"just kind of triggered me"},{"speaker":"JOSH","startTime":428.32,"endTime":430.07,"body":"to just think"},{"speaker":"JOSH","startTime":428.32,"endTime":430.07,"body":"slightly differently."},{"speaker":"JOSH","startTime":431.25,"endTime":434.21,"body":"And sure, I mean there's lots"},{"speaker":"JOSH","startTime":431.25,"endTime":434.21,"body":"of risk being an entrepreneur"},{"speaker":"JOSH","startTime":434.21,"endTime":438.64,"body":"and there's lots of safeguarding"},{"speaker":"JOSH","startTime":434.21,"endTime":438.64,"body":"of being in the corporate world."},{"speaker":"JOSH","startTime":438.64,"endTime":443.4,"body":"But I don't know,"},{"speaker":"JOSH","startTime":438.64,"endTime":443.4,"body":"when he creates something,"},{"speaker":"JOSH","startTime":443.4,"endTime":445.68,"body":"and you try and improve"},{"speaker":"JOSH","startTime":443.4,"endTime":445.68,"body":"a person's life"},{"speaker":"JOSH","startTime":446.49,"endTime":449.66,"body":"it's a very different"},{"speaker":"JOSH","startTime":446.49,"endTime":449.66,"body":"feeling verses doing"},{"speaker":"JOSH","startTime":449.66,"endTime":452.39,"body":"a role"},{"speaker":"JOSH","startTime":449.66,"endTime":452.39,"body":"internally satisfying"},{"speaker":"JOSH","startTime":452.39,"endTime":454.09,"body":"somebody else"},{"speaker":"JOSH","startTime":452.39,"endTime":454.09,"body":"if that makes sense."},{"speaker":"NEIL","startTime":455.5,"endTime":456.76,"body":"I do understand it."},{"speaker":"NEIL","startTime":456.76,"endTime":462.41,"body":"Yeah, absolutely,"},{"speaker":"NEIL","startTime":456.76,"endTime":462.41,"body":"because I can understand,"},{"speaker":"NEIL","startTime":462.41,"endTime":464.07,"body":"I can understand"},{"speaker":"NEIL","startTime":464.07,"endTime":466.37,"body":"the facelessness"},{"speaker":"NEIL","startTime":464.07,"endTime":466.37,"body":"of large organisations,"},{"speaker":"NEIL","startTime":468.79,"endTime":473.79,"body":"Antonio and I work"},{"speaker":"NEIL","startTime":468.79,"endTime":473.79,"body":"for a very different you know,"},{"speaker":"NEIL","startTime":473.79,"endTime":475.24,"body":"a similar organisation,"},{"speaker":"NEIL","startTime":475.24,"endTime":479.09,"body":"but slightly you know French"},{"speaker":"NEIL","startTime":475.24,"endTime":479.09,"body":"focussed is the word for ATOS,"},{"speaker":"NEIL","startTime":480.2,"endTime":484.89,"body":"French headquarters and DXU"},{"speaker":"NEIL","startTime":480.2,"endTime":484.89,"body":"being very much more US focused."},{"speaker":"NEIL","startTime":484.89,"endTime":488.89,"body":"But sort of yes,"},{"speaker":"NEIL","startTime":484.89,"endTime":488.89,"body":"coming as a graduate,"},{"speaker":"NEIL","startTime":488.89,"endTime":490.76,"body":"you might feel like"},{"speaker":"NEIL","startTime":488.89,"endTime":490.76,"body":"you're a cog in a wheel."},{"speaker":"NEIL","startTime":490.76,"endTime":496.16,"body":"But what I would say"},{"speaker":"NEIL","startTime":490.76,"endTime":496.16,"body":"is I actually choose to stay."},{"speaker":"NEIL","startTime":496.99,"endTime":499.51,"body":"I have run"},{"speaker":"NEIL","startTime":496.99,"endTime":499.51,"body":"a couple of businesses."},{"speaker":"NEIL","startTime":499.51,"endTime":501.23,"body":"So, I started up something,"},{"speaker":"NEIL","startTime":501.23,"endTime":502.93,"body":"it wasn't in"},{"speaker":"NEIL","startTime":501.23,"endTime":502.93,"body":"the disability space,"},{"speaker":"NEIL","startTime":504.27,"endTime":507.42,"body":"but I chose to actually move"},{"speaker":"NEIL","startTime":504.27,"endTime":507.42,"body":"from small"},{"speaker":"NEIL","startTime":507.42,"endTime":509.78,"body":"and medium enterprises"},{"speaker":"NEIL","startTime":507.42,"endTime":509.78,"body":"to go into a large one"},{"speaker":"NEIL","startTime":509.78,"endTime":513.34,"body":"because I felt it was"},{"speaker":"NEIL","startTime":509.78,"endTime":513.34,"body":"an opportunity"},{"speaker":"NEIL","startTime":513.34,"endTime":519.0,"body":"to leverage the scale of"},{"speaker":"NEIL","startTime":513.34,"endTime":519.0,"body":"that large to make a difference."},{"speaker":"NEIL","startTime":519.0,"endTime":521.03,"body":"But I think the thing is you"},{"speaker":"NEIL","startTime":521.03,"endTime":523.82,"body":"then have to be in the role"},{"speaker":"NEIL","startTime":521.03,"endTime":523.82,"body":"to be able to do that."},{"speaker":"NEIL","startTime":523.82,"endTime":529.61,"body":"And so, I think that"},{"speaker":"NEIL","startTime":523.82,"endTime":529.61,"body":"we have got similar aims"},{"speaker":"NEIL","startTime":529.61,"endTime":531.9,"body":"but very different approaches"},{"speaker":"NEIL","startTime":531.9,"endTime":535.17,"body":"to what we are trying"},{"speaker":"NEIL","startTime":531.9,"endTime":535.17,"body":"to do here so, yeah?"},{"speaker":"JOSH","startTime":536.14,"endTime":537.81,"body":"And it's interesting"},{"speaker":"JOSH","startTime":536.14,"endTime":537.81,"body":"because there is nothing to say"},{"speaker":"JOSH","startTime":537.81,"endTime":539.12,"body":"that in 15 years’ time"},{"speaker":"JOSH","startTime":539.12,"endTime":541.1,"body":"that I don't go back"},{"speaker":"JOSH","startTime":539.12,"endTime":541.1,"body":"into the corporate role"},{"speaker":"JOSH","startTime":541.1,"endTime":543.36,"body":"and potentially that"},{"speaker":"JOSH","startTime":541.1,"endTime":543.36,"body":"on a role of that kind,"},{"speaker":"JOSH","startTime":543.36,"endTime":546.75,"body":"who knows and it's interesting"},{"speaker":"JOSH","startTime":543.36,"endTime":546.75,"body":"because I think"},{"speaker":"JOSH","startTime":546.75,"endTime":548.47,"body":"when you're younger"},{"speaker":"JOSH","startTime":546.75,"endTime":548.47,"body":"I think those kind of roles"},{"speaker":"JOSH","startTime":548.47,"endTime":551.87,"body":"are out of your reach"},{"speaker":"JOSH","startTime":548.47,"endTime":551.87,"body":"in the early days"},{"speaker":"JOSH","startTime":551.87,"endTime":555.36,"body":"and for me it was more"},{"speaker":"JOSH","startTime":551.87,"endTime":555.36,"body":"of appropriate transition"},{"speaker":"JOSH","startTime":555.36,"endTime":558.47,"body":"to make an impact, I suppose."},{"speaker":"JOSH","startTime":555.36,"endTime":558.47,"body":"But yeah, it's interesting,"},{"speaker":"JOSH","startTime":558.47,"endTime":560.73,"body":"it's all about perspective,"},{"speaker":"JOSH","startTime":558.47,"endTime":560.73,"body":"isn't it?"},{"speaker":"NEIL","startTime":561.61,"endTime":563.03,"body":"I know Debra has got a question"},{"speaker":"NEIL","startTime":563.03,"endTime":564.63,"body":"but just following"},{"speaker":"NEIL","startTime":563.03,"endTime":564.63,"body":"up on that,"},{"speaker":"NEIL","startTime":565.64,"endTime":569.3,"body":"I didn't do marvellously"},{"speaker":"NEIL","startTime":565.64,"endTime":569.3,"body":"as an entrepreneur,"},{"speaker":"NEIL","startTime":570.23,"endTime":574.27,"body":"I learned some great lessons,"},{"speaker":"NEIL","startTime":570.23,"endTime":574.27,"body":"I went to some great parties."},{"speaker":"NEIL","startTime":574.27,"endTime":579.71,"body":"My entrepreneurism is being"},{"speaker":"NEIL","startTime":574.27,"endTime":579.71,"body":"around in the music industry,"},{"speaker":"NEIL","startTime":579.71,"endTime":583.97,"body":"having a record label"},{"speaker":"NEIL","startTime":579.71,"endTime":583.97,"body":"and stuff like that and vinyl,"},{"speaker":"NEIL","startTime":583.97,"endTime":586.41,"body":"at that point was"},{"speaker":"NEIL","startTime":583.97,"endTime":586.41,"body":"more niche than it is now"},{"speaker":"NEIL","startTime":586.41,"endTime":588.26,"body":"because sales are back"},{"speaker":"NEIL","startTime":586.41,"endTime":588.26,"body":"on the uptake."},{"speaker":"NEIL","startTime":589.79,"endTime":595.93,"body":"But I think that I came"},{"speaker":"NEIL","startTime":589.79,"endTime":595.93,"body":"to a large organisation,"},{"speaker":"NEIL","startTime":595.93,"endTime":598.84,"body":"I was medium senior,"},{"speaker":"NEIL","startTime":595.93,"endTime":598.84,"body":"I was mid management"},{"speaker":"NEIL","startTime":598.84,"endTime":601.01,"body":"and over the period of time"},{"speaker":"NEIL","startTime":602.42,"endTime":604.56,"body":"that it's become"},{"speaker":"NEIL","startTime":602.42,"endTime":604.56,"body":"senior management"},{"speaker":"NEIL","startTime":604.56,"endTime":606.55,"body":"and all the rest of it,"},{"speaker":"NEIL","startTime":606.55,"endTime":609.03,"body":"and I have been lucky"},{"speaker":"NEIL","startTime":606.55,"endTime":609.03,"body":"to work for an organisation"},{"speaker":"NEIL","startTime":609.03,"endTime":612.66,"body":"that is allowed me the latitude"},{"speaker":"NEIL","startTime":609.03,"endTime":612.66,"body":"to be the entrepreneur"},{"speaker":"NEIL","startTime":613.82,"endTime":617.18,"body":"to help these things"},{"speaker":"NEIL","startTime":613.82,"endTime":617.18,"body":"in an organisation."},{"speaker":"NEIL","startTime":617.18,"endTime":618.78,"body":"So, I think it takes both."},{"speaker":"NEIL","startTime":620.55,"endTime":627.32,"body":"And yes, I think also,"},{"speaker":"NEIL","startTime":620.55,"endTime":627.32,"body":"organisations should be keen"},{"speaker":"NEIL","startTime":627.32,"endTime":631.21,"body":"to bring in people"},{"speaker":"NEIL","startTime":627.32,"endTime":631.21,"body":"with different experiences"},{"speaker":"NEIL","startTime":631.21,"endTime":635.24,"body":"from different types"},{"speaker":"NEIL","startTime":631.21,"endTime":635.24,"body":"of backgrounds at regular points"},{"speaker":"NEIL","startTime":635.24,"endTime":636.98,"body":"and at different points"},{"speaker":"NEIL","startTime":635.24,"endTime":636.98,"body":"in their career as well"},{"speaker":"NEIL","startTime":636.98,"endTime":641.49,"body":"because it enriches the sort"},{"speaker":"NEIL","startTime":636.98,"endTime":641.49,"body":"of cognitive diversities"},{"speaker":"NEIL","startTime":641.49,"endTime":644.76,"body":"and the diversity of experience"},{"speaker":"NEIL","startTime":641.49,"endTime":644.76,"body":"that then helps them"},{"speaker":"NEIL","startTime":644.76,"endTime":646.84,"body":"make better decisions"},{"speaker":"NEIL","startTime":644.76,"endTime":646.84,"body":"and products and services"},{"speaker":"NEIL","startTime":646.84,"endTime":648.05,"body":"and all the rest of it."},{"speaker":"NEIL","startTime":648.05,"endTime":650.42,"body":"I'll shut up now Debra,"},{"speaker":"NEIL","startTime":648.05,"endTime":650.42,"body":"and hand over."},{"speaker":"DEBRA","startTime":650.42,"endTime":652.07,"body":"No, no, because I agree too."},{"speaker":"DEBRA","startTime":652.07,"endTime":653.78,"body":"Because one thing"},{"speaker":"DEBRA","startTime":652.07,"endTime":653.78,"body":"that we were saying"},{"speaker":"DEBRA","startTime":653.78,"endTime":657.48,"body":"was when we're bothering"},{"speaker":"DEBRA","startTime":653.78,"endTime":657.48,"body":"to meaningfully"},{"speaker":"DEBRA","startTime":657.48,"endTime":659.28,"body":"include people"},{"speaker":"DEBRA","startTime":657.48,"endTime":659.28,"body":"with disabilities,"},{"speaker":"DEBRA","startTime":659.81,"endTime":661.61,"body":"a lot of times I know"},{"speaker":"DEBRA","startTime":659.81,"endTime":661.61,"body":"here in the States,"},{"speaker":"DEBRA","startTime":661.61,"endTime":665.1,"body":"we were always expecting you"},{"speaker":"DEBRA","startTime":661.61,"endTime":665.1,"body":"to be in the disability field"},{"speaker":"DEBRA","startTime":666.02,"endTime":667.96,"body":"and there were"},{"speaker":"DEBRA","startTime":666.02,"endTime":667.96,"body":"very talented people"},{"speaker":"DEBRA","startTime":667.96,"endTime":670.82,"body":"with lived experiences with"},{"speaker":"DEBRA","startTime":667.96,"endTime":670.82,"body":"disabilities that were like,"},{"speaker":"DEBRA","startTime":670.82,"endTime":672.97,"body":"I don't want to be"},{"speaker":"DEBRA","startTime":670.82,"endTime":672.97,"body":"in the disability field."},{"speaker":"DEBRA","startTime":673.93,"endTime":676.29,"body":"I don't want you to throw me"},{"speaker":"DEBRA","startTime":673.93,"endTime":676.29,"body":"into a box and so,"},{"speaker":"DEBRA","startTime":676.92,"endTime":679.58,"body":"I thought that it was"},{"speaker":"DEBRA","startTime":676.92,"endTime":679.58,"body":"just really good points"},{"speaker":"DEBRA","startTime":679.58,"endTime":681.5,"body":"that I thought"},{"speaker":"DEBRA","startTime":679.58,"endTime":681.5,"body":"you both were making,"},{"speaker":"DEBRA","startTime":681.5,"endTime":682.96,"body":"and I think"},{"speaker":"DEBRA","startTime":681.5,"endTime":682.96,"body":"we should all do that."},{"speaker":"DEBRA","startTime":682.96,"endTime":686.0,"body":"We should look at"},{"speaker":"DEBRA","startTime":682.96,"endTime":686.0,"body":"where are we in our lives"},{"speaker":"DEBRA","startTime":686.0,"endTime":687.6,"body":"and what does make"},{"speaker":"DEBRA","startTime":686.0,"endTime":687.6,"body":"the most sense."},{"speaker":"DEBRA","startTime":687.6,"endTime":690.33,"body":"And I appreciate Neil"},{"speaker":"DEBRA","startTime":687.6,"endTime":690.33,"body":"that you are willing"},{"speaker":"DEBRA","startTime":690.33,"endTime":692.99,"body":"to stay with a big corporation"},{"speaker":"DEBRA","startTime":690.33,"endTime":692.99,"body":"and help lead it"},{"speaker":"DEBRA","startTime":693.5,"endTime":696.58,"body":"and at the same time"},{"speaker":"DEBRA","startTime":693.5,"endTime":696.58,"body":"we make a lot of progress"},{"speaker":"DEBRA","startTime":696.58,"endTime":699.77,"body":"with being an entrepreneur."},{"speaker":"DEBRA","startTime":696.58,"endTime":699.77,"body":"I have been both."},{"speaker":"DEBRA","startTime":699.77,"endTime":703.55,"body":"I've been in senior,"},{"speaker":"DEBRA","startTime":699.77,"endTime":703.55,"body":"senior positions and large,"},{"speaker":"DEBRA","startTime":703.55,"endTime":705.92,"body":"what we always call"},{"speaker":"DEBRA","startTime":703.55,"endTime":705.92,"body":"corporate America,"},{"speaker":"DEBRA","startTime":705.92,"endTime":707.64,"body":"even though they're"},{"speaker":"DEBRA","startTime":705.92,"endTime":707.64,"body":"a multinational"},{"speaker":"DEBRA","startTime":707.64,"endTime":710.39,"body":"but I've also been"},{"speaker":"DEBRA","startTime":707.64,"endTime":710.39,"body":"an entrepreneur since 2000"},{"speaker":"DEBRA","startTime":710.39,"endTime":712.69,"body":"and it is not"},{"speaker":"DEBRA","startTime":710.39,"endTime":712.69,"body":"for the faint of heart,"},{"speaker":"DEBRA","startTime":713.33,"endTime":715.9,"body":"the cash flow problems,"},{"speaker":"DEBRA","startTime":713.33,"endTime":715.9,"body":"two o’clock in the morning"},{"speaker":"DEBRA","startTime":715.9,"endTime":718.05,"body":"worrying about how you're going"},{"speaker":"DEBRA","startTime":715.9,"endTime":718.05,"body":"to pay your payroll."},{"speaker":"DEBRA","startTime":718.05,"endTime":719.62,"body":"It is not for"},{"speaker":"DEBRA","startTime":718.05,"endTime":719.62,"body":"the faint of heart,"},{"speaker":"DEBRA","startTime":719.62,"endTime":721.53,"body":"but once it gets"},{"speaker":"DEBRA","startTime":719.62,"endTime":721.53,"body":"in your blood"},{"speaker":"DEBRA","startTime":722.22,"endTime":723.64,"body":"and I think Josh"},{"speaker":"DEBRA","startTime":722.22,"endTime":723.64,"body":"is experiencing that,"},{"speaker":"DEBRA","startTime":723.64,"endTime":724.88,"body":"we all are experiencing"},{"speaker":"DEBRA","startTime":724.88,"endTime":727.18,"body":"that we are all entrepreneurs"},{"speaker":"DEBRA","startTime":724.88,"endTime":727.18,"body":"on this call"},{"speaker":"DEBRA","startTime":727.18,"endTime":730.22,"body":"but and I do think"},{"speaker":"DEBRA","startTime":727.18,"endTime":730.22,"body":"it’s really important"},{"speaker":"DEBRA","startTime":730.22,"endTime":732.38,"body":"and I remember I have talked"},{"speaker":"DEBRA","startTime":730.22,"endTime":732.38,"body":"to multiple people"},{"speaker":"DEBRA","startTime":732.38,"endTime":734.91,"body":"with disabilities that said,"},{"speaker":"DEBRA","startTime":732.38,"endTime":734.91,"body":"I'm not going in the field,"},{"speaker":"DEBRA","startTime":734.91,"endTime":737.14,"body":"no, I don't want"},{"speaker":"DEBRA","startTime":734.91,"endTime":737.14,"body":"to be labelled,"},{"speaker":"DEBRA","startTime":737.14,"endTime":739.76,"body":"but actually we need you"},{"speaker":"DEBRA","startTime":737.14,"endTime":739.76,"body":"in the field,"},{"speaker":"DEBRA","startTime":739.76,"endTime":744.23,"body":"we need you telling us,"},{"speaker":"DEBRA","startTime":739.76,"endTime":744.23,"body":"we need Josh, creating Able Move"},{"speaker":"DEBRA","startTime":744.23,"endTime":746.92,"body":"so that people using wheelchairs"},{"speaker":"DEBRA","startTime":744.23,"endTime":746.92,"body":"on aeroplanes"},{"speaker":"DEBRA","startTime":746.92,"endTime":748.39,"body":"can be more successful"},{"speaker":"DEBRA","startTime":748.39,"endTime":751.64,"body":"and we're not treating people"},{"speaker":"DEBRA","startTime":748.39,"endTime":751.64,"body":"like they don't matter."},{"speaker":"DEBRA","startTime":751.64,"endTime":754.44,"body":"So, I think we are all needed."},{"speaker":"DEBRA","startTime":755.48,"endTime":757.68,"body":"Some of us needed"},{"speaker":"DEBRA","startTime":755.48,"endTime":757.68,"body":"in universities"},{"speaker":"DEBRA","startTime":757.68,"endTime":760.59,"body":"and we are all needed"},{"speaker":"DEBRA","startTime":757.68,"endTime":760.59,"body":"in these different places."},{"speaker":"DEBRA","startTime":760.59,"endTime":763.24,"body":"But I think it’s always"},{"speaker":"DEBRA","startTime":760.59,"endTime":763.24,"body":"so powerful"},{"speaker":"DEBRA","startTime":763.24,"endTime":766.01,"body":"that we're digging into"},{"speaker":"DEBRA","startTime":763.24,"endTime":766.01,"body":"what does it mean"},{"speaker":"DEBRA","startTime":766.01,"endTime":767.81,"body":"to be a person"},{"speaker":"DEBRA","startTime":766.01,"endTime":767.81,"body":"with a disability."},{"speaker":"DEBRA","startTime":767.81,"endTime":770.85,"body":"Does it just mean"},{"speaker":"DEBRA","startTime":767.81,"endTime":770.85,"body":"wheelchair users."},{"speaker":"DEBRA","startTime":770.85,"endTime":772.27,"body":"People that are blind?"},{"speaker":"DEBRA","startTime":772.27,"endTime":774.85,"body":"Does it include neurodiverse"},{"speaker":"DEBRA","startTime":772.27,"endTime":774.85,"body":"people like Neil and I,"},{"speaker":"DEBRA","startTime":774.85,"endTime":777.57,"body":"are we disabled enough"},{"speaker":"DEBRA","startTime":774.85,"endTime":777.57,"body":"to be part of the community."},{"speaker":"DEBRA","startTime":778.82,"endTime":781.8,"body":"These are the times to really"},{"speaker":"DEBRA","startTime":778.82,"endTime":781.8,"body":"pull all of that stuff apart"},{"speaker":"DEBRA","startTime":781.8,"endTime":783.63,"body":"and really look at it"},{"speaker":"DEBRA","startTime":783.63,"endTime":787.01,"body":"and to look at what we have"},{"speaker":"DEBRA","startTime":783.63,"endTime":787.01,"body":"already contributed"},{"speaker":"DEBRA","startTime":787.01,"endTime":789.72,"body":"but I just think"},{"speaker":"DEBRA","startTime":787.01,"endTime":789.72,"body":"it’s very important right now"},{"speaker":"DEBRA","startTime":789.72,"endTime":794.32,"body":"with 80% of our community having"},{"speaker":"DEBRA","startTime":789.72,"endTime":794.32,"body":"to tell you they've a disability"},{"speaker":"DEBRA","startTime":794.32,"endTime":798.31,"body":"if they've the courage"},{"speaker":"DEBRA","startTime":794.32,"endTime":798.31,"body":"to do that for the 20%"},{"speaker":"DEBRA","startTime":798.31,"endTime":802.24,"body":"that are visible to really"},{"speaker":"DEBRA","startTime":798.31,"endTime":802.24,"body":"help continue to help."},{"speaker":"DEBRA","startTime":802.24,"endTime":804.09,"body":"Well, I think all of us"},{"speaker":"DEBRA","startTime":802.24,"endTime":804.09,"body":"need to help."},{"speaker":"DEBRA","startTime":804.63,"endTime":807.26,"body":"People be able to be proud"},{"speaker":"DEBRA","startTime":804.63,"endTime":807.26,"body":"of their lived experiences"},{"speaker":"DEBRA","startTime":807.26,"endTime":809.17,"body":"no matter what their"},{"speaker":"DEBRA","startTime":807.26,"endTime":809.17,"body":"lived experiences are."},{"speaker":"DEBRA","startTime":809.17,"endTime":811.85,"body":"So, I really appreciate"},{"speaker":"DEBRA","startTime":809.17,"endTime":811.85,"body":"you know all the stuff,"},{"speaker":"DEBRA","startTime":811.85,"endTime":813.94,"body":"you've been doing Josh,"},{"speaker":"DEBRA","startTime":811.85,"endTime":813.94,"body":"so tell me,"},{"speaker":"DEBRA","startTime":813.94,"endTime":815.28,"body":"could you tell me more about"},{"speaker":"DEBRA","startTime":815.28,"endTime":818.94,"body":"how you came up with"},{"speaker":"DEBRA","startTime":815.28,"endTime":818.94,"body":"the design for the Able Move?"},{"speaker":"DEBRA","startTime":818.94,"endTime":823.77,"body":"I mean, because you did was you"},{"speaker":"DEBRA","startTime":818.94,"endTime":823.77,"body":"told us you won the award,"},{"speaker":"DEBRA","startTime":823.77,"endTime":826.26,"body":"a CEO saw you"},{"speaker":"DEBRA","startTime":823.77,"endTime":826.26,"body":"and it moved forward."},{"speaker":"DEBRA","startTime":826.26,"endTime":828.23,"body":"But I assume there's"},{"speaker":"DEBRA","startTime":826.26,"endTime":828.23,"body":"a little bit more"},{"speaker":"DEBRA","startTime":828.23,"endTime":831.81,"body":"to the story behind"},{"speaker":"DEBRA","startTime":828.23,"endTime":831.81,"body":"how you got there."},{"speaker":"JOSH","startTime":834.76,"endTime":836.38,"body":"Sorry, Debra just"},{"speaker":"JOSH","startTime":834.76,"endTime":836.38,"body":"repeats the question for me,"},{"speaker":"JOSH","startTime":836.38,"endTime":838.58,"body":"I just had a drop"},{"speaker":"JOSH","startTime":836.38,"endTime":838.58,"body":"of connection there."},{"speaker":"DEBRA","startTime":838.58,"endTime":841.44,"body":"I was just wondering"},{"speaker":"DEBRA","startTime":838.58,"endTime":841.44,"body":"how the Able Move;"},{"speaker":"DEBRA","startTime":841.44,"endTime":847.73,"body":"how did that get started?"},{"speaker":"DEBRA","startTime":841.44,"endTime":847.73,"body":"Why did you start it?"},{"speaker":"DEBRA","startTime":847.73,"endTime":849.32,"body":"I mean you talked"},{"speaker":"DEBRA","startTime":847.73,"endTime":849.32,"body":"a little bit about it."},{"speaker":"DEBRA","startTime":849.32,"endTime":852.3,"body":"You talked about winning"},{"speaker":"DEBRA","startTime":849.32,"endTime":852.3,"body":"the prize and the CEO so,"},{"speaker":"DEBRA","startTime":852.3,"endTime":853.79,"body":"I just want to know"},{"speaker":"DEBRA","startTime":852.3,"endTime":853.79,"body":"a little bit more about it"},{"speaker":"DEBRA","startTime":853.79,"endTime":855.39,"body":"because it's a great idea."},{"speaker":"JOSH","startTime":855.93,"endTime":860.94,"body":"Yeah, so I was"},{"speaker":"JOSH","startTime":855.93,"endTime":860.94,"body":"on a flight to Tenerife in 2017"},{"speaker":"JOSH","startTime":861.68,"endTime":864.47,"body":"and I remember"},{"speaker":"JOSH","startTime":861.68,"endTime":864.47,"body":"watching a gentleman,"},{"speaker":"JOSH","startTime":864.47,"endTime":869.97,"body":"he was about 6 foot 2,"},{"speaker":"JOSH","startTime":864.47,"endTime":869.97,"body":"I think he was tetraplegic,"},{"speaker":"JOSH","startTime":869.97,"endTime":874.07,"body":"and he must have been best"},{"speaker":"JOSH","startTime":869.97,"endTime":874.07,"body":"part of 15 or 16 stone"},{"speaker":"JOSH","startTime":874.58,"endTime":877.09,"body":"and I'm watching"},{"speaker":"JOSH","startTime":874.58,"endTime":877.09,"body":"four members of staff"},{"speaker":"JOSH","startTime":877.09,"endTime":880.28,"body":"trying to lift this poor chap"},{"speaker":"JOSH","startTime":877.09,"endTime":880.28,"body":"into a window seat"},{"speaker":"JOSH","startTime":881.18,"endTime":883.7,"body":"with no transferring"},{"speaker":"JOSH","startTime":881.18,"endTime":883.7,"body":"equipment whatsoever."},{"speaker":"JOSH","startTime":884.76,"endTime":887.07,"body":"His trousers were coming"},{"speaker":"JOSH","startTime":884.76,"endTime":887.07,"body":"right up at his back,"},{"speaker":"JOSH","startTime":887.07,"endTime":889.2,"body":"I could see two women"},{"speaker":"JOSH","startTime":887.07,"endTime":889.2,"body":"at the front"},{"speaker":"JOSH","startTime":889.2,"endTime":891.099,"body":"and two men behind"},{"speaker":"JOSH","startTime":889.2,"endTime":891.099,"body":"trying to lift him."},{"speaker":"JOSH","startTime":891.76,"endTime":895.11,"body":"And I'm thinking,"},{"speaker":"JOSH","startTime":891.76,"endTime":895.11,"body":"well if I'm struggling,"},{"speaker":"JOSH","startTime":895.11,"endTime":899.67,"body":"he's really, really struggling,"},{"speaker":"JOSH","startTime":895.11,"endTime":899.67,"body":"and this can't continue."},{"speaker":"JOSH","startTime":900.58,"endTime":904.64,"body":"And so that for me,"},{"speaker":"JOSH","startTime":900.58,"endTime":904.64,"body":"I had bad experiences before"},{"speaker":"JOSH","startTime":905.38,"endTime":908.46,"body":"but when you see it"},{"speaker":"JOSH","startTime":905.38,"endTime":908.46,"body":"on other people,"},{"speaker":"JOSH","startTime":908.46,"endTime":910.03,"body":"it just doesn't sit right."},{"speaker":"JOSH","startTime":910.03,"endTime":913.41,"body":"And it was at that point"},{"speaker":"JOSH","startTime":910.03,"endTime":913.41,"body":"I realised ,"},{"speaker":"JOSH","startTime":913.41,"endTime":915.91,"body":"whilst reading the book"},{"speaker":"JOSH","startTime":913.41,"endTime":915.91,"body":"and seeing that,"},{"speaker":"JOSH","startTime":915.91,"endTime":918.03,"body":"that is really"},{"speaker":"JOSH","startTime":915.91,"endTime":918.03,"body":"what sparked me to then"},{"speaker":"JOSH","startTime":918.03,"endTime":921.2,"body":"do something when I came home"},{"speaker":"JOSH","startTime":918.03,"endTime":921.2,"body":"and what was really interesting,"},{"speaker":"JOSH","startTime":921.2,"endTime":922.849,"body":"I always say"},{"speaker":"JOSH","startTime":921.2,"endTime":922.849,"body":"to people it’s like,"},{"speaker":"JOSH","startTime":923.88,"endTime":926.01,"body":"when you put something"},{"speaker":"JOSH","startTime":923.88,"endTime":926.01,"body":"into Google"},{"speaker":"JOSH","startTime":926.56,"endTime":928.37,"body":"and the search"},{"speaker":"JOSH","startTime":926.56,"endTime":928.37,"body":"doesn't come back,"},{"speaker":"JOSH","startTime":928.37,"endTime":930.01,"body":"it’s like the odds"},{"speaker":"JOSH","startTime":928.37,"endTime":930.01,"body":"of winning the lottery"},{"speaker":"JOSH","startTime":930.01,"endTime":932.29,"body":"but not winning the money"},{"speaker":"JOSH","startTime":930.01,"endTime":932.29,"body":"if that makes sense"},{"speaker":"JOSH","startTime":932.29,"endTime":934.16,"body":"because the odds are so slim,"},{"speaker":"JOSH","startTime":934.16,"endTime":935.81,"body":"and yeah, after"},{"speaker":"JOSH","startTime":934.16,"endTime":935.81,"body":"a few Google searches,"},{"speaker":"JOSH","startTime":935.81,"endTime":937.71,"body":"I realised"},{"speaker":"JOSH","startTime":935.81,"endTime":937.71,"body":"that there was a gap"},{"speaker":"JOSH","startTime":937.71,"endTime":941.07,"body":"and that's kind of what really"},{"speaker":"JOSH","startTime":937.71,"endTime":941.07,"body":"sparked it off Debra,"},{"speaker":"JOSH","startTime":942.19,"endTime":943.82,"body":"to answer your question."},{"speaker":"DEBRA","startTime":943.82,"endTime":945.65,"body":"Yeah, what a powerful story,"},{"speaker":"DEBRA","startTime":945.65,"endTime":946.92,"body":"thank you, thank you."},{"speaker":"DEBRA","startTime":946.92,"endTime":950.02,"body":"I know Antonio has a question"},{"speaker":"DEBRA","startTime":946.92,"endTime":950.02,"body":"but wow that is powerful."},{"speaker":"ANTONIO","startTime":952.55,"endTime":954.15,"body":"Josh, welcome."},{"speaker":"ANTONIO","startTime":954.68,"endTime":960.88,"body":"I think we know that over the"},{"speaker":"ANTONIO","startTime":954.68,"endTime":960.88,"body":"last couple of months airports"},{"speaker":"ANTONIO","startTime":960.88,"endTime":963.179,"body":"and the industry aviation"},{"speaker":"ANTONIO","startTime":960.88,"endTime":963.179,"body":"has been struggling,"},{"speaker":"ANTONIO","startTime":964.8,"endTime":968.56,"body":"it’s not difficult to spend four"},{"speaker":"ANTONIO","startTime":964.8,"endTime":968.56,"body":"or five hours in the airport,"},{"speaker":"ANTONIO","startTime":969.44,"endTime":971.19,"body":"families with children,"},{"speaker":"ANTONIO","startTime":971.83,"endTime":974.66,"body":"people with disabilities,"},{"speaker":"ANTONIO","startTime":971.83,"endTime":974.66,"body":"basically everyone."},{"speaker":"ANTONIO","startTime":977.14,"endTime":981.64,"body":"I know that some progress"},{"speaker":"ANTONIO","startTime":977.14,"endTime":981.64,"body":"has been made"},{"speaker":"ANTONIO","startTime":982.23,"endTime":986.71,"body":"in terms of supporting people"},{"speaker":"ANTONIO","startTime":982.23,"endTime":986.71,"body":"at mobility level"},{"speaker":"ANTONIO","startTime":987.4,"endTime":989.13,"body":"within that industry"},{"speaker":"ANTONIO","startTime":989.13,"endTime":994.81,"body":"but what have you seen lately"},{"speaker":"ANTONIO","startTime":989.13,"endTime":994.81,"body":"that really concerns you?"},{"speaker":"ANTONIO","startTime":994.81,"endTime":997.64,"body":"You know? Because we know"},{"speaker":"ANTONIO","startTime":994.81,"endTime":997.64,"body":"that many airports"},{"speaker":"ANTONIO","startTime":998.2,"endTime":999.51,"body":"don't have the same resources"},{"speaker":"ANTONIO","startTime":999.51,"endTime":1001.49,"body":"that they used to have"},{"speaker":"ANTONIO","startTime":999.51,"endTime":1001.49,"body":"in the past."},{"speaker":"ANTONIO","startTime":1001.49,"endTime":1004.11,"body":"A lot of change in terms"},{"speaker":"ANTONIO","startTime":1001.49,"endTime":1004.11,"body":"of human resources"},{"speaker":"ANTONIO","startTime":1004.11,"endTime":1005.91,"body":"within the airport industry."},{"speaker":"ANTONIO","startTime":1005.91,"endTime":1008.95,"body":"So, I would like you"},{"speaker":"ANTONIO","startTime":1005.91,"endTime":1008.95,"body":"to give us a kind of a status"},{"speaker":"ANTONIO","startTime":1008.95,"endTime":1012.79,"body":"where you see the industry today"},{"speaker":"ANTONIO","startTime":1008.95,"endTime":1012.79,"body":"and what things you feel"},{"speaker":"ANTONIO","startTime":1012.79,"endTime":1014.93,"body":"that you were moving"},{"speaker":"ANTONIO","startTime":1012.79,"endTime":1014.93,"body":"in the right direction"},{"speaker":"ANTONIO","startTime":1014.93,"endTime":1018.37,"body":"and suddenly you went back"},{"speaker":"ANTONIO","startTime":1014.93,"endTime":1018.37,"body":"and the things that you feel"},{"speaker":"ANTONIO","startTime":1018.37,"endTime":1022.0,"body":"that really need"},{"speaker":"ANTONIO","startTime":1018.37,"endTime":1022.0,"body":"a kind of urgent fix?"},{"speaker":"JOSH","startTime":1023.99,"endTime":1025.82,"body":"That is a very,"},{"speaker":"JOSH","startTime":1023.99,"endTime":1025.82,"body":"very good question"},{"speaker":"JOSH","startTime":1025.82,"endTime":1028.21,"body":"and a very, very"},{"speaker":"JOSH","startTime":1025.82,"endTime":1028.21,"body":"complex question to answer"},{"speaker":"JOSH","startTime":1028.21,"endTime":1029.77,"body":"because there are"},{"speaker":"JOSH","startTime":1028.21,"endTime":1029.77,"body":"lots of variables"},{"speaker":"JOSH","startTime":1029.77,"endTime":1033.8,"body":"that impact why the industry"},{"speaker":"JOSH","startTime":1029.77,"endTime":1033.8,"body":"is the way it is."},{"speaker":"JOSH","startTime":1033.8,"endTime":1035.86,"body":"But if we just take a step back"},{"speaker":"JOSH","startTime":1035.86,"endTime":1037.759,"body":"and look at the industry"},{"speaker":"JOSH","startTime":1035.86,"endTime":1037.759,"body":"before COVID,"},{"speaker":"JOSH","startTime":1039.64,"endTime":1041.79,"body":"the industry was doing"},{"speaker":"JOSH","startTime":1039.64,"endTime":1041.79,"body":"a lot of work."},{"speaker":"JOSH","startTime":1041.79,"endTime":1044.1,"body":"It was putting a lot of time"},{"speaker":"JOSH","startTime":1041.79,"endTime":1044.1,"body":"and money"},{"speaker":"JOSH","startTime":1044.1,"endTime":1046.73,"body":"in trying to improve"},{"speaker":"JOSH","startTime":1044.1,"endTime":1046.73,"body":"accessibility,"},{"speaker":"JOSH","startTime":1047.28,"endTime":1050.2,"body":"but the problems"},{"speaker":"JOSH","startTime":1047.28,"endTime":1050.2,"body":"were there before COVID"},{"speaker":"JOSH","startTime":1050.2,"endTime":1052.96,"body":"and there were still large"},{"speaker":"JOSH","startTime":1050.2,"endTime":1052.96,"body":"problems that were happening"},{"speaker":"JOSH","startTime":1052.96,"endTime":1055.77,"body":"affecting the experience"},{"speaker":"JOSH","startTime":1052.96,"endTime":1055.77,"body":"of disabled passengers"},{"speaker":"JOSH","startTime":1055.77,"endTime":1058.95,"body":"and when you go through"},{"speaker":"JOSH","startTime":1055.77,"endTime":1058.95,"body":"a crisis like COVID of course,"},{"speaker":"JOSH","startTime":1059.99,"endTime":1062.04,"body":"the industry"},{"speaker":"JOSH","startTime":1059.99,"endTime":1062.04,"body":"goes into meltdown."},{"speaker":"JOSH","startTime":1062.04,"endTime":1064.17,"body":"Their businesses"},{"speaker":"JOSH","startTime":1062.04,"endTime":1064.17,"body":"are trying to survive"},{"speaker":"JOSH","startTime":1064.7,"endTime":1069.22,"body":"and unfortunately what we saw"},{"speaker":"JOSH","startTime":1064.7,"endTime":1069.22,"body":"was a lot of cuts being made to,"},{"speaker":"JOSH","startTime":1069.22,"endTime":1071.64,"body":"we saw cabin crew,"},{"speaker":"JOSH","startTime":1069.22,"endTime":1071.64,"body":"lots of good staff being lost,"},{"speaker":"JOSH","startTime":1071.64,"endTime":1076.11,"body":"we saw good experienced special"},{"speaker":"JOSH","startTime":1071.64,"endTime":1076.11,"body":"assistance staff being lost."},{"speaker":"JOSH","startTime":1076.66,"endTime":1079.42,"body":"You can't replace that overnight"},{"speaker":"JOSH","startTime":1076.66,"endTime":1079.42,"body":"once they've gone,"},{"speaker":"JOSH","startTime":1079.42,"endTime":1081.79,"body":"it can sometimes"},{"speaker":"JOSH","startTime":1079.42,"endTime":1081.79,"body":"take years to build that"},{"speaker":"JOSH","startTime":1081.79,"endTime":1085.02,"body":"and unfortunately the way"},{"speaker":"JOSH","startTime":1081.79,"endTime":1085.02,"body":"in which the industry operates,"},{"speaker":"JOSH","startTime":1085.02,"endTime":1087.71,"body":"it has quite a high level"},{"speaker":"JOSH","startTime":1085.02,"endTime":1087.71,"body":"of turnover of staff as well,"},{"speaker":"JOSH","startTime":1087.71,"endTime":1089.56,"body":"which also doesn't help."},{"speaker":"JOSH","startTime":1089.56,"endTime":1093.11,"body":"And when we look at businesses"},{"speaker":"JOSH","startTime":1089.56,"endTime":1093.11,"body":"going into survival mode,"},{"speaker":"JOSH","startTime":1093.11,"endTime":1095.76,"body":"coupled with the fact that,"},{"speaker":"JOSH","startTime":1093.11,"endTime":1095.76,"body":"in particular in the UK,"},{"speaker":"JOSH","startTime":1095.76,"endTime":1097.48,"body":"we've just left Brexit"},{"speaker":"JOSH","startTime":1097.48,"endTime":1100.59,"body":"and recruitment has been"},{"speaker":"JOSH","startTime":1097.48,"endTime":1100.59,"body":"quite a large issue now"},{"speaker":"JOSH","startTime":1100.59,"endTime":1102.43,"body":"we've left"},{"speaker":"JOSH","startTime":1100.59,"endTime":1102.43,"body":"the European union."},{"speaker":"JOSH","startTime":1102.43,"endTime":1104.51,"body":"We've also got issues"},{"speaker":"JOSH","startTime":1102.43,"endTime":1104.51,"body":"with security,"},{"speaker":"JOSH","startTime":1104.51,"endTime":1107.78,"body":"getting clearance for staff"},{"speaker":"JOSH","startTime":1104.51,"endTime":1107.78,"body":"to be able to go airside"},{"speaker":"JOSH","startTime":1107.78,"endTime":1111.74,"body":"and there's lots of challenges"},{"speaker":"JOSH","startTime":1107.78,"endTime":1111.74,"body":"Antonio that affect the airports"},{"speaker":"JOSH","startTime":1111.74,"endTime":1114.71,"body":"from a logistical"},{"speaker":"JOSH","startTime":1111.74,"endTime":1114.71,"body":"operational point of view"},{"speaker":"JOSH","startTime":1114.71,"endTime":1117.2,"body":"that actually lots of passengers"},{"speaker":"JOSH","startTime":1114.71,"endTime":1117.2,"body":"don't recognise."},{"speaker":"JOSH","startTime":1117.2,"endTime":1119.06,"body":"They actually don't need"},{"speaker":"JOSH","startTime":1117.2,"endTime":1119.06,"body":"to recognise it;"},{"speaker":"JOSH","startTime":1119.06,"endTime":1121.51,"body":"they are a customer,"},{"speaker":"JOSH","startTime":1119.06,"endTime":1121.51,"body":"and they shouldn't need to know"},{"speaker":"JOSH","startTime":1121.51,"endTime":1123.13,"body":"what is going on"},{"speaker":"JOSH","startTime":1121.51,"endTime":1123.13,"body":"in the background."},{"speaker":"JOSH","startTime":1123.13,"endTime":1125.97,"body":"But the point is that"},{"speaker":"JOSH","startTime":1123.13,"endTime":1125.97,"body":"there are lots of challenges"},{"speaker":"JOSH","startTime":1125.97,"endTime":1127.89,"body":"where the industry"},{"speaker":"JOSH","startTime":1125.97,"endTime":1127.89,"body":"have really struggled"},{"speaker":"JOSH","startTime":1127.89,"endTime":1131.15,"body":"and I think there's also"},{"speaker":"JOSH","startTime":1127.89,"endTime":1131.15,"body":"a large responsibility here"},{"speaker":"JOSH","startTime":1131.15,"endTime":1135.09,"body":"on the government"},{"speaker":"JOSH","startTime":1131.15,"endTime":1135.09,"body":"to ensure that passengers,"},{"speaker":"JOSH","startTime":1135.09,"endTime":1138.6,"body":"where their rights"},{"speaker":"JOSH","startTime":1135.09,"endTime":1138.6,"body":"could be badly affected"},{"speaker":"JOSH","startTime":1138.6,"endTime":1140.83,"body":"like we're seeing"},{"speaker":"JOSH","startTime":1138.6,"endTime":1140.83,"body":"in the aviation industry,"},{"speaker":"JOSH","startTime":1140.83,"endTime":1143.72,"body":"I think there should be more"},{"speaker":"JOSH","startTime":1140.83,"endTime":1143.72,"body":"production from the government"},{"speaker":"JOSH","startTime":1143.72,"endTime":1146.54,"body":"to ensure that services"},{"speaker":"JOSH","startTime":1143.72,"endTime":1146.54,"body":"like this protected"},{"speaker":"JOSH","startTime":1147.3,"endTime":1149.63,"body":"you know we see lots of money"},{"speaker":"JOSH","startTime":1147.3,"endTime":1149.63,"body":"being spent by government"},{"speaker":"JOSH","startTime":1149.63,"endTime":1151.7,"body":"to help bail airlines out"},{"speaker":"JOSH","startTime":1151.7,"endTime":1153.68,"body":"and try and help them"},{"speaker":"JOSH","startTime":1151.7,"endTime":1153.68,"body":"keep them afloat,"},{"speaker":"JOSH","startTime":1153.68,"endTime":1156.83,"body":"but of course, human rights"},{"speaker":"JOSH","startTime":1153.68,"endTime":1156.83,"body":"is really important."},{"speaker":"JOSH","startTime":1156.83,"endTime":1161.18,"body":"And I think in lot of cases"},{"speaker":"JOSH","startTime":1156.83,"endTime":1161.18,"body":"disability has been neglected"},{"speaker":"JOSH","startTime":1162.11,"endTime":1165.26,"body":"in the industry"},{"speaker":"JOSH","startTime":1162.11,"endTime":1165.26,"body":"and unfortunately,"},{"speaker":"JOSH","startTime":1166.11,"endTime":1169.08,"body":"I don't think it’s going to get"},{"speaker":"JOSH","startTime":1166.11,"endTime":1169.08,"body":"any better any time soon,"},{"speaker":"JOSH","startTime":1169.08,"endTime":1171.12,"body":"we are nowhere near"},{"speaker":"JOSH","startTime":1169.08,"endTime":1171.12,"body":"out of the woods."},{"speaker":"JOSH","startTime":1171.63,"endTime":1174.74,"body":"The airlines are still trying"},{"speaker":"JOSH","startTime":1171.63,"endTime":1174.74,"body":"to get back on their feet,"},{"speaker":"JOSH","startTime":1174.74,"endTime":1178.82,"body":"so to speak and I think"},{"speaker":"JOSH","startTime":1174.74,"endTime":1178.82,"body":"it's going to be several years"},{"speaker":"JOSH","startTime":1178.82,"endTime":1183.22,"body":"until we actually get to a point"},{"speaker":"JOSH","startTime":1178.82,"endTime":1183.22,"body":"where we were before COVID."},{"speaker":"JOSH","startTime":1183.22,"endTime":1184.65,"body":"And like I said"},{"speaker":"JOSH","startTime":1183.22,"endTime":1184.65,"body":"at the beginning,"},{"speaker":"JOSH","startTime":1184.65,"endTime":1187.46,"body":"there were still lots"},{"speaker":"JOSH","startTime":1184.65,"endTime":1187.46,"body":"of problems before COVID."},{"speaker":"JOSH","startTime":1187.46,"endTime":1190.18,"body":"But what I do want"},{"speaker":"JOSH","startTime":1187.46,"endTime":1190.18,"body":"to reiterate though,"},{"speaker":"JOSH","startTime":1190.18,"endTime":1194.27,"body":"is all of the people that work"},{"speaker":"JOSH","startTime":1190.18,"endTime":1194.27,"body":"within the disability arena"},{"speaker":"JOSH","startTime":1194.27,"endTime":1197.32,"body":"within the aviation industry"},{"speaker":"JOSH","startTime":1194.27,"endTime":1197.32,"body":"all have hearts of gold"},{"speaker":"JOSH","startTime":1197.32,"endTime":1199.18,"body":"and they're all trying"},{"speaker":"JOSH","startTime":1197.32,"endTime":1199.18,"body":"to do the right thing."},{"speaker":"JOSH","startTime":1199.18,"endTime":1201.76,"body":"It's just the nature"},{"speaker":"JOSH","startTime":1199.18,"endTime":1201.76,"body":"of the beast of the industry"},{"speaker":"JOSH","startTime":1204.38,"endTime":1207.64,"body":"and it's really sad because"},{"speaker":"JOSH","startTime":1204.38,"endTime":1207.64,"body":"everyone trying their hardest"},{"speaker":"JOSH","startTime":1207.64,"endTime":1210.14,"body":"because they don't want"},{"speaker":"JOSH","startTime":1207.64,"endTime":1210.14,"body":"bad experiences to happen."},{"speaker":"JOSH","startTime":1211.03,"endTime":1213.59,"body":"But unfortunately, we need"},{"speaker":"JOSH","startTime":1211.03,"endTime":1213.59,"body":"more security from government"},{"speaker":"JOSH","startTime":1213.59,"endTime":1216.81,"body":"but also better"},{"speaker":"JOSH","startTime":1213.59,"endTime":1216.81,"body":"regulation improvement"},{"speaker":"JOSH","startTime":1216.81,"endTime":1219.15,"body":"because a lot of"},{"speaker":"JOSH","startTime":1216.81,"endTime":1219.15,"body":"the regulations were written,"},{"speaker":"JOSH","startTime":1219.15,"endTime":1221.28,"body":"were actually written years"},{"speaker":"JOSH","startTime":1219.15,"endTime":1221.28,"body":"and years ago"},{"speaker":"JOSH","startTime":1221.28,"endTime":1224.5,"body":"which actually aren't fit"},{"speaker":"JOSH","startTime":1221.28,"endTime":1224.5,"body":"for purpose for the world"},{"speaker":"JOSH","startTime":1224.5,"endTime":1226.1,"body":"in which we kind of live today."},{"speaker":"ANTONIO","startTime":1228.31,"endTime":1229.61,"body":"Just following that,"},{"speaker":"ANTONIO","startTime":1229.61,"endTime":1233.47,"body":"we seem to be,"},{"speaker":"ANTONIO","startTime":1229.61,"endTime":1233.47,"body":"this industry seems to be going"},{"speaker":"ANTONIO","startTime":1233.47,"endTime":1235.78,"body":"to also to a period"},{"speaker":"ANTONIO","startTime":1233.47,"endTime":1235.78,"body":"of rebooting,"},{"speaker":"ANTONIO","startTime":1235.78,"endTime":1240.96,"body":"to a period of restarting,"},{"speaker":"ANTONIO","startTime":1235.78,"endTime":1240.96,"body":"with many executives changing."},{"speaker":"ANTONIO","startTime":1240.96,"endTime":1243.06,"body":"Many new people coming."},{"speaker":"ANTONIO","startTime":1243.06,"endTime":1246.87,"body":"Where do you see opportunities"},{"speaker":"ANTONIO","startTime":1243.06,"endTime":1246.87,"body":"to do better"},{"speaker":"ANTONIO","startTime":1246.87,"endTime":1250.38,"body":"than where we were doing before,"},{"speaker":"ANTONIO","startTime":1246.87,"endTime":1250.38,"body":"whilst we are at this phase?"},{"speaker":"JOSH","startTime":1252.4,"endTime":1254.63,"body":"Culture. It's culture."},{"speaker":"JOSH","startTime":1255.21,"endTime":1259.33,"body":"I think it's the organisational"},{"speaker":"JOSH","startTime":1255.21,"endTime":1259.33,"body":"culture of businesses"},{"speaker":"JOSH","startTime":1259.33,"endTime":1263.28,"body":"that are employing staff in this"},{"speaker":"JOSH","startTime":1259.33,"endTime":1263.28,"body":"space and getting that right."},{"speaker":"JOSH","startTime":1263.28,"endTime":1266.73,"body":"That is where we see a lot"},{"speaker":"JOSH","startTime":1263.28,"endTime":1266.73,"body":"of the big gaps within staffing,"},{"speaker":"JOSH","startTime":1267.81,"endTime":1272.04,"body":"a lot of interaction that people"},{"speaker":"JOSH","startTime":1267.81,"endTime":1272.04,"body":"get around assistance"},{"speaker":"JOSH","startTime":1272.04,"endTime":1275.91,"body":"is person to person"},{"speaker":"JOSH","startTime":1272.04,"endTime":1275.91,"body":"and communication."},{"speaker":"JOSH","startTime":1275.91,"endTime":1279.73,"body":"And I think that is where the"},{"speaker":"JOSH","startTime":1275.91,"endTime":1279.73,"body":"biggest improvement can be made"},{"speaker":"JOSH","startTime":1279.73,"endTime":1282.57,"body":"because when you"},{"speaker":"JOSH","startTime":1279.73,"endTime":1282.57,"body":"get rid of staff"},{"speaker":"JOSH","startTime":1282.57,"endTime":1284.52,"body":"that potentially have been there"},{"speaker":"JOSH","startTime":1282.57,"endTime":1284.52,"body":"for years and years,"},{"speaker":"JOSH","startTime":1284.52,"endTime":1287.25,"body":"you can argue that they are good"},{"speaker":"JOSH","startTime":1284.52,"endTime":1287.25,"body":"at what they do but also,"},{"speaker":"JOSH","startTime":1287.25,"endTime":1288.82,"body":"people that have been"},{"speaker":"JOSH","startTime":1287.25,"endTime":1288.82,"body":"in a role for years"},{"speaker":"JOSH","startTime":1288.82,"endTime":1292.0,"body":"and years get into"},{"speaker":"JOSH","startTime":1288.82,"endTime":1292.0,"body":"very bad habits, right?"},{"speaker":"JOSH","startTime":1292.0,"endTime":1294.9,"body":"And so, you get the opportunity"},{"speaker":"JOSH","startTime":1292.0,"endTime":1294.9,"body":"to actually develop"},{"speaker":"JOSH","startTime":1294.9,"endTime":1298.54,"body":"a new culture with new staff"},{"speaker":"JOSH","startTime":1294.9,"endTime":1298.54,"body":"with better habits"},{"speaker":"JOSH","startTime":1298.54,"endTime":1301.84,"body":"and I think that is probably the"},{"speaker":"JOSH","startTime":1298.54,"endTime":1301.84,"body":"best place to start is culture"},{"speaker":"JOSH","startTime":1301.84,"endTime":1303.74,"body":"because if you have"},{"speaker":"JOSH","startTime":1301.84,"endTime":1303.74,"body":"the right attitude,"},{"speaker":"JOSH","startTime":1303.74,"endTime":1306.86,"body":"it drives the right mindset"},{"speaker":"JOSH","startTime":1303.74,"endTime":1306.86,"body":"and with the right mindset,"},{"speaker":"JOSH","startTime":1306.86,"endTime":1309.409,"body":"we can treat people"},{"speaker":"JOSH","startTime":1306.86,"endTime":1309.409,"body":"the way they should be treated."},{"speaker":"NEIL","startTime":1314.99,"endTime":1320.29,"body":"Excellent and we"},{"speaker":"NEIL","startTime":1314.99,"endTime":1320.29,"body":"are going definitely"},{"speaker":"NEIL","startTime":1320.86,"endTime":1323.49,"body":"in the topic of the air travel"},{"speaker":"NEIL","startTime":1320.86,"endTime":1323.49,"body":"and everything else,"},{"speaker":"NEIL","startTime":1324.2,"endTime":1327.94,"body":"I'm conscious"},{"speaker":"NEIL","startTime":1324.2,"endTime":1327.94,"body":"that we also need"},{"speaker":"NEIL","startTime":1327.94,"endTime":1330.33,"body":"to talk about"},{"speaker":"NEIL","startTime":1327.94,"endTime":1330.33,"body":"the Simply Open Awards."},{"speaker":"NEIL","startTime":1330.33,"endTime":1334.65,"body":"But before you do, one thing"},{"speaker":"NEIL","startTime":1330.33,"endTime":1334.65,"body":"that I'm really interested"},{"speaker":"NEIL","startTime":1334.65,"endTime":1337.33,"body":"is you know again"},{"speaker":"NEIL","startTime":1334.65,"endTime":1337.33,"body":"you alluded to it,"},{"speaker":"NEIL","startTime":1337.33,"endTime":1339.4,"body":"there are multiple"},{"speaker":"NEIL","startTime":1337.33,"endTime":1339.4,"body":"moving parts there."},{"speaker":"NEIL","startTime":1339.4,"endTime":1341.68,"body":"Multiple responsibilities"},{"speaker":"NEIL","startTime":1339.4,"endTime":1341.68,"body":"across the chain,"},{"speaker":"NEIL","startTime":1341.68,"endTime":1345.25,"body":"because you have got"},{"speaker":"NEIL","startTime":1341.68,"endTime":1345.25,"body":"the you know,"},{"speaker":"NEIL","startTime":1345.25,"endTime":1347.42,"body":"the airports and the management"},{"speaker":"NEIL","startTime":1345.25,"endTime":1347.42,"body":"of the airports,"},{"speaker":"NEIL","startTime":1347.42,"endTime":1349.63,"body":"but they, the staffing"},{"speaker":"NEIL","startTime":1349.63,"endTime":1352.4,"body":"is usually"},{"speaker":"NEIL","startTime":1349.63,"endTime":1352.4,"body":"through contracts sot then,"},{"speaker":"NEIL","startTime":1352.4,"endTime":1358.35,"body":"as the contract companies"},{"speaker":"NEIL","startTime":1352.4,"endTime":1358.35,"body":"delivering those services also"},{"speaker":"NEIL","startTime":1358.35,"endTime":1360.49,"body":"and then you have got"},{"speaker":"NEIL","startTime":1358.35,"endTime":1360.49,"body":"the handover point"},{"speaker":"NEIL","startTime":1360.49,"endTime":1364.56,"body":"between that"},{"speaker":"NEIL","startTime":1360.49,"endTime":1364.56,"body":"and the airline itself"},{"speaker":"NEIL","startTime":1364.56,"endTime":1366.69,"body":"and then you have got"},{"speaker":"NEIL","startTime":1364.56,"endTime":1366.69,"body":"the responsibility"},{"speaker":"NEIL","startTime":1366.69,"endTime":1370.82,"body":"of aircraft designers"},{"speaker":"NEIL","startTime":1366.69,"endTime":1370.82,"body":"and fitters and so on as well"},{"speaker":"NEIL","startTime":1370.82,"endTime":1374.77,"body":"because actually"},{"speaker":"NEIL","startTime":1370.82,"endTime":1374.77,"body":"how the aircraft"},{"speaker":"NEIL","startTime":1374.77,"endTime":1376.43,"body":"are designed impacts on that,"},{"speaker":"NEIL","startTime":1376.43,"endTime":1379.7,"body":"you know the experiences"},{"speaker":"NEIL","startTime":1376.43,"endTime":1379.7,"body":"of travellers."},{"speaker":"NEIL","startTime":1380.29,"endTime":1384.13,"body":"And so, I think"},{"speaker":"NEIL","startTime":1380.29,"endTime":1384.13,"body":"there is so many elements"},{"speaker":"NEIL","startTime":1384.13,"endTime":1386.1,"body":"to solving the problem"},{"speaker":"NEIL","startTime":1384.13,"endTime":1386.1,"body":"that yeah,"},{"speaker":"NEIL","startTime":1386.1,"endTime":1390.11,"body":"I mean you have come up"},{"speaker":"NEIL","startTime":1386.1,"endTime":1390.11,"body":"with a what is a solution,"},{"speaker":"NEIL","startTime":1391.42,"endTime":1392.75,"body":"it's almost a hack."},{"speaker":"NEIL","startTime":1391.42,"endTime":1392.75,"body":"Right?"},{"speaker":"NEIL","startTime":1392.75,"endTime":1395.45,"body":"I mean because"},{"speaker":"NEIL","startTime":1392.75,"endTime":1395.45,"body":"what you have done"},{"speaker":"NEIL","startTime":1395.45,"endTime":1398.58,"body":"is created for people to cope"},{"speaker":"NEIL","startTime":1395.45,"endTime":1398.58,"body":"with an imperfect world."},{"speaker":"NEIL","startTime":1398.58,"endTime":1399.89,"body":"But if we were to design."},{"speaker":"JOSH","startTime":1399.89,"endTime":1401.86,"body":"Yes, yes."},{"speaker":"NEIL","startTime":1401.86,"endTime":1406.35,"body":"If we were to allow"},{"speaker":"NEIL","startTime":1401.86,"endTime":1406.35,"body":"power changes to be able"},{"speaker":"NEIL","startTime":1406.35,"endTime":1411.18,"body":"to actually go on planes,"},{"speaker":"NEIL","startTime":1406.35,"endTime":1411.18,"body":"then okay to business."},{"speaker":"NEIL","startTime":1411.18,"endTime":1413.46,"body":"But it would, you would"},{"speaker":"NEIL","startTime":1411.18,"endTime":1413.46,"body":"probably come up"},{"speaker":"NEIL","startTime":1413.46,"endTime":1415.06,"body":"with another product anyway,"},{"speaker":"NEIL","startTime":1416.57,"endTime":1420.59,"body":"but the problem that you just"},{"speaker":"NEIL","startTime":1416.57,"endTime":1420.59,"body":"described would have disappeared"},{"speaker":"NEIL","startTime":1420.59,"endTime":1423.11,"body":"if you had a wheelchair"},{"speaker":"NEIL","startTime":1420.59,"endTime":1423.11,"body":"accessible toilet"},{"speaker":"NEIL","startTime":1423.11,"endTime":1427.76,"body":"and a removable seat in"},{"speaker":"NEIL","startTime":1423.11,"endTime":1427.76,"body":"the front row of the aircraft."},{"speaker":"JOSH","startTime":1428.91,"endTime":1430.59,"body":"Yeah."},{"speaker":"NEIL","startTime":1430.59,"endTime":1433.42,"body":"Insurmountable problems"},{"speaker":"NEIL","startTime":1430.59,"endTime":1433.42,"body":"but what you are asking"},{"speaker":"NEIL","startTime":1433.42,"endTime":1435.84,"body":"for the prime real estate"},{"speaker":"NEIL","startTime":1433.42,"endTime":1435.84,"body":"of the airline"},{"speaker":"NEIL","startTime":1436.56,"endTime":1438.16,"body":"and then it comes"},{"speaker":"NEIL","startTime":1436.56,"endTime":1438.16,"body":"down to money."},{"speaker":"JOSH","startTime":1439.62,"endTime":1441.61,"body":"And this is I go back to culture"},{"speaker":"JOSH","startTime":1441.61,"endTime":1443.96,"body":"because we should be"},{"speaker":"JOSH","startTime":1441.61,"endTime":1443.96,"body":"doing things"},{"speaker":"JOSH","startTime":1443.96,"endTime":1445.63,"body":"because it's the right"},{"speaker":"JOSH","startTime":1443.96,"endTime":1445.63,"body":"thing to do,"},{"speaker":"JOSH","startTime":1445.63,"endTime":1447.86,"body":"but unfortunately with"},{"speaker":"JOSH","startTime":1445.63,"endTime":1447.86,"body":"the way businesses operate,"},{"speaker":"JOSH","startTime":1447.86,"endTime":1450.32,"body":"they operate profit first,"},{"speaker":"JOSH","startTime":1447.86,"endTime":1450.32,"body":"in a lot of cases."},{"speaker":"JOSH","startTime":1451.16,"endTime":1454.8,"body":"And so what we actually need"},{"speaker":"JOSH","startTime":1454.8,"endTime":1457.32,"body":"is people at the top"},{"speaker":"JOSH","startTime":1454.8,"endTime":1457.32,"body":"of these organisations"},{"speaker":"JOSH","startTime":1457.32,"endTime":1460.05,"body":"with a culture that is"},{"speaker":"JOSH","startTime":1457.32,"endTime":1460.05,"body":"focused on accessibility,"},{"speaker":"JOSH","startTime":1460.05,"endTime":1461.97,"body":"where it's important"},{"speaker":"JOSH","startTime":1460.05,"endTime":1461.97,"body":"in their goals"},{"speaker":"JOSH","startTime":1461.97,"endTime":1464.07,"body":"and aspirations"},{"speaker":"JOSH","startTime":1461.97,"endTime":1464.07,"body":"of their business"},{"speaker":"JOSH","startTime":1464.07,"endTime":1466.08,"body":"where accessibility"},{"speaker":"JOSH","startTime":1464.07,"endTime":1466.08,"body":"is considered"},{"speaker":"JOSH","startTime":1466.08,"endTime":1470.23,"body":"at every stage of the business"},{"speaker":"JOSH","startTime":1466.08,"endTime":1470.23,"body":"where it's researched,"},{"speaker":"JOSH","startTime":1470.23,"endTime":1472.77,"body":"trying to identify"},{"speaker":"JOSH","startTime":1470.23,"endTime":1472.77,"body":"new products or services"},{"speaker":"JOSH","startTime":1472.77,"endTime":1474.51,"body":"and then when they identify"},{"speaker":"JOSH","startTime":1472.77,"endTime":1474.51,"body":"a product or service"},{"speaker":"JOSH","startTime":1474.51,"endTime":1476.69,"body":"and they want to build it up"},{"speaker":"JOSH","startTime":1474.51,"endTime":1476.69,"body":"that they are including"},{"speaker":"JOSH","startTime":1476.69,"endTime":1479.47,"body":"the right people"},{"speaker":"JOSH","startTime":1476.69,"endTime":1479.47,"body":"with accessibility in mind"},{"speaker":"JOSH","startTime":1479.47,"endTime":1481.54,"body":"with every single stage"},{"speaker":"JOSH","startTime":1479.47,"endTime":1481.54,"body":"in the journey."},{"speaker":"JOSH","startTime":1482.06,"endTime":1484.97,"body":"Don't include people"},{"speaker":"JOSH","startTime":1482.06,"endTime":1484.97,"body":"with accessibility requirements"},{"speaker":"JOSH","startTime":1484.97,"endTime":1487.05,"body":"at the point you think"},{"speaker":"JOSH","startTime":1484.97,"endTime":1487.05,"body":"it's a good idea."},{"speaker":"JOSH","startTime":1487.05,"endTime":1490.08,"body":"Get them in the room to discuss"},{"speaker":"JOSH","startTime":1487.05,"endTime":1490.08,"body":"what is actually needed"},{"speaker":"JOSH","startTime":1490.08,"endTime":1492.9,"body":"rather than assuming building"},{"speaker":"JOSH","startTime":1490.08,"endTime":1492.9,"body":"and then asking"},{"speaker":"JOSH","startTime":1492.9,"endTime":1495.999,"body":"because you're missing that real"},{"speaker":"JOSH","startTime":1492.9,"endTime":1495.999,"body":"crucial bit at the beginning."},{"speaker":"JOSH","startTime":1496.64,"endTime":1500.99,"body":"So, I think that is kind of"},{"speaker":"JOSH","startTime":1496.64,"endTime":1500.99,"body":"the bit to your point, Neil."},{"speaker":"NEIL","startTime":1500.99,"endTime":1502.21,"body":"Excellent."},{"speaker":"NEIL","startTime":1502.21,"endTime":1506.81,"body":"So, thank you for that"},{"speaker":"NEIL","startTime":1502.21,"endTime":1506.81,"body":"and let's talk a little bit"},{"speaker":"NEIL","startTime":1506.81,"endTime":1510.25,"body":"about Simply Open Awards."},{"speaker":"NEIL","startTime":1510.9,"endTime":1514.24,"body":"Tell us about"},{"speaker":"NEIL","startTime":1510.9,"endTime":1514.24,"body":"and we need to hack"},{"speaker":"NEIL","startTime":1514.24,"endTime":1519.91,"body":"and Simply Open Awards,"},{"speaker":"NEIL","startTime":1514.24,"endTime":1519.91,"body":"has a big focus on hack."},{"speaker":"NEIL","startTime":1519.91,"endTime":1522.11,"body":"Can you tell us a bit more"},{"speaker":"NEIL","startTime":1519.91,"endTime":1522.11,"body":"about the awards?"},{"speaker":"JOSH","startTime":1524.89,"endTime":1528.53,"body":"Before I do that to set"},{"speaker":"JOSH","startTime":1524.89,"endTime":1528.53,"body":"Open Inclusion"},{"speaker":"JOSH","startTime":1528.53,"endTime":1530.29,"body":"up to in terms"},{"speaker":"JOSH","startTime":1528.53,"endTime":1530.29,"body":"of what they do."},{"speaker":"JOSH","startTime":1531.14,"endTime":1532.99,"body":"So, effectively Open Inclusion"},{"speaker":"JOSH","startTime":1532.99,"endTime":1537.41,"body":"is all about businesses"},{"speaker":"JOSH","startTime":1532.99,"endTime":1537.41,"body":"create products and services"},{"speaker":"JOSH","startTime":1537.41,"endTime":1538.83,"body":"that are more"},{"speaker":"JOSH","startTime":1537.41,"endTime":1538.83,"body":"beautiful, inclusive"},{"speaker":"JOSH","startTime":1538.83,"endTime":1540.53,"body":"and effective"},{"speaker":"JOSH","startTime":1538.83,"endTime":1540.53,"body":"for everybody."},{"speaker":"JOSH","startTime":1540.53,"endTime":1543.95,"body":"And they have a community"},{"speaker":"JOSH","startTime":1540.53,"endTime":1543.95,"body":"that are made up of people"},{"speaker":"JOSH","startTime":1543.95,"endTime":1549.79,"body":"with lived experience of"},{"speaker":"JOSH","startTime":1543.95,"endTime":1549.79,"body":"disability or like the old age"},{"speaker":"JOSH","startTime":1549.79,"endTime":1552.91,"body":"and all different backgrounds"},{"speaker":"JOSH","startTime":1549.79,"endTime":1552.91,"body":"of neurodiversity etc."},{"speaker":"JOSH","startTime":1553.52,"endTime":1557.25,"body":"And one of the roles that"},{"speaker":"JOSH","startTime":1553.52,"endTime":1557.25,"body":"Christine has asked me to do"},{"speaker":"JOSH","startTime":1557.25,"endTime":1558.91,"body":"is bring into the business,"},{"speaker":"JOSH","startTime":1560.24,"endTime":1562.54,"body":"these awards called"},{"speaker":"JOSH","startTime":1560.24,"endTime":1562.54,"body":"the Simply Open Awards."},{"speaker":"JOSH","startTime":1562.54,"endTime":1565.78,"body":"Now, these started,"},{"speaker":"JOSH","startTime":1562.54,"endTime":1565.78,"body":"we are not the originators"},{"speaker":"JOSH","startTime":1565.78,"endTime":1567.43,"body":"actually of these awards,"},{"speaker":"JOSH","startTime":1567.43,"endTime":1571.47,"body":"they started in India"},{"speaker":"JOSH","startTime":1567.43,"endTime":1571.47,"body":"back in 2019"},{"speaker":"JOSH","startTime":1571.47,"endTime":1573.84,"body":"by an organisation"},{"speaker":"JOSH","startTime":1571.47,"endTime":1573.84,"body":"called Enable India"},{"speaker":"JOSH","startTime":1574.52,"endTime":1577.43,"body":"and they realised"},{"speaker":"JOSH","startTime":1574.52,"endTime":1577.43,"body":"that in India,"},{"speaker":"JOSH","startTime":1577.43,"endTime":1582.16,"body":"being a low"},{"speaker":"JOSH","startTime":1577.43,"endTime":1582.16,"body":"to middle income country,"},{"speaker":"JOSH","startTime":1582.75,"endTime":1584.93,"body":"they realised"},{"speaker":"JOSH","startTime":1582.75,"endTime":1584.93,"body":"that actually people"},{"speaker":"JOSH","startTime":1584.93,"endTime":1586.82,"body":"in the outreach communities,"},{"speaker":"JOSH","startTime":1588.89,"endTime":1591.34,"body":"that people were having"},{"speaker":"JOSH","startTime":1588.89,"endTime":1591.34,"body":"this come up"},{"speaker":"JOSH","startTime":1591.34,"endTime":1594.7,"body":"with hacks to overcome day"},{"speaker":"JOSH","startTime":1591.34,"endTime":1594.7,"body":"to day barriers that they faced"},{"speaker":"JOSH","startTime":1594.7,"endTime":1599.0,"body":"because in India healthcare"},{"speaker":"JOSH","startTime":1594.7,"endTime":1599.0,"body":"is not as sophisticated"},{"speaker":"JOSH","startTime":1599.0,"endTime":1601.16,"body":"as it what might"},{"speaker":"JOSH","startTime":1599.0,"endTime":1601.16,"body":"be here in the UK."},{"speaker":"JOSH","startTime":1601.16,"endTime":1604.72,"body":"And so, people are having to"},{"speaker":"JOSH","startTime":1601.16,"endTime":1604.72,"body":"think about frugal innovation"},{"speaker":"JOSH","startTime":1605.45,"endTime":1608.299,"body":"and come up with solutions"},{"speaker":"JOSH","startTime":1605.45,"endTime":1608.299,"body":"or hacks that really help them"},{"speaker":"JOSH","startTime":1609.57,"endTime":1613.34,"body":"get around in the home"},{"speaker":"JOSH","startTime":1609.57,"endTime":1613.34,"body":"or getting out and about"},{"speaker":"JOSH","startTime":1613.34,"endTime":1616.81,"body":"and they had a really good"},{"speaker":"JOSH","startTime":1613.34,"endTime":1616.81,"body":"success over the last two years."},{"speaker":"JOSH","startTime":1616.81,"endTime":1618.07,"body":"And what they have done is,"},{"speaker":"JOSH","startTime":1618.07,"endTime":1620.21,"body":"through that success"},{"speaker":"JOSH","startTime":1618.07,"endTime":1620.21,"body":"they've decided"},{"speaker":"JOSH","startTime":1620.21,"endTime":1622.56,"body":"to bring in partners"},{"speaker":"JOSH","startTime":1620.21,"endTime":1622.56,"body":"from around the world"},{"speaker":"JOSH","startTime":1622.56,"endTime":1627.05,"body":"to really take the concept"},{"speaker":"JOSH","startTime":1622.56,"endTime":1627.05,"body":"of asking people to share"},{"speaker":"JOSH","startTime":1627.05,"endTime":1632.0,"body":"by recording the hacks and"},{"speaker":"JOSH","startTime":1627.05,"endTime":1632.0,"body":"submitting it into the Awards."},{"speaker":"JOSH","startTime":1632.0,"endTime":1635.06,"body":"And so, what is happening now,"},{"speaker":"JOSH","startTime":1632.0,"endTime":1635.06,"body":"is through Enable India"},{"speaker":"JOSH","startTime":1635.06,"endTime":1637.24,"body":"they have reached out"},{"speaker":"JOSH","startTime":1635.06,"endTime":1637.24,"body":"to various companies"},{"speaker":"JOSH","startTime":1638.3,"endTime":1641.44,"body":"and through the work"},{"speaker":"JOSH","startTime":1638.3,"endTime":1641.44,"body":"with Christine at Open"},{"speaker":"JOSH","startTime":1641.44,"endTime":1644.62,"body":"and the connections"},{"speaker":"JOSH","startTime":1641.44,"endTime":1644.62,"body":"with Enable India,"},{"speaker":"JOSH","startTime":1644.62,"endTime":1646.68,"body":"we have decided to take"},{"speaker":"JOSH","startTime":1644.62,"endTime":1646.68,"body":"on the Simply Open Awards"},{"speaker":"JOSH","startTime":1646.68,"endTime":1651.01,"body":"for six countries,"},{"speaker":"JOSH","startTime":1646.68,"endTime":1651.01,"body":"the UK/Ireland,"},{"speaker":"JOSH","startTime":1651.52,"endTime":1654.74,"body":"the US/Canada"},{"speaker":"JOSH","startTime":1651.52,"endTime":1654.74,"body":"and Australia/New Zealand."},{"speaker":"JOSH","startTime":1655.78,"endTime":1659.36,"body":"What we are effectively"},{"speaker":"JOSH","startTime":1655.78,"endTime":1659.36,"body":"asked people to do"},{"speaker":"JOSH","startTime":1659.36,"endTime":1662.39,"body":"is if you have a life hack"},{"speaker":"JOSH","startTime":1659.36,"endTime":1662.39,"body":"to help you overcome barriers"},{"speaker":"JOSH","startTime":1662.39,"endTime":1665.4,"body":"around you"},{"speaker":"JOSH","startTime":1662.39,"endTime":1665.4,"body":"or they might help other people"},{"speaker":"JOSH","startTime":1665.4,"endTime":1668.32,"body":"then we want you to record"},{"speaker":"JOSH","startTime":1665.4,"endTime":1668.32,"body":"what that hack might be"},{"speaker":"JOSH","startTime":1669.18,"endTime":1671.75,"body":"and submit it into"},{"speaker":"JOSH","startTime":1669.18,"endTime":1671.75,"body":"the Simply Open Awards"},{"speaker":"JOSH","startTime":1671.75,"endTime":1675.15,"body":"and you get the opportunity"},{"speaker":"JOSH","startTime":1671.75,"endTime":1675.15,"body":"to to win some money."},{"speaker":"JOSH","startTime":1675.15,"endTime":1677.03,"body":"But the most important thing"},{"speaker":"JOSH","startTime":1675.15,"endTime":1677.03,"body":"about the Awards,"},{"speaker":"JOSH","startTime":1677.03,"endTime":1678.63,"body":"is being able to share your hack"},{"speaker":"JOSH","startTime":1678.63,"endTime":1680.61,"body":"with somebody else"},{"speaker":"JOSH","startTime":1678.63,"endTime":1680.61,"body":"around the world"},{"speaker":"JOSH","startTime":1680.61,"endTime":1683.18,"body":"that would benefit"},{"speaker":"JOSH","startTime":1680.61,"endTime":1683.18,"body":"from that solution."},{"speaker":"JOSH","startTime":1683.18,"endTime":1684.85,"body":"So, to give an example,"},{"speaker":"JOSH","startTime":1685.37,"endTime":1690.41,"body":"I have a set up here at home"},{"speaker":"JOSH","startTime":1685.37,"endTime":1690.41,"body":"which is a metal bar."},{"speaker":"JOSH","startTime":1690.41,"endTime":1693.47,"body":"It goes along the ceiling."},{"speaker":"JOSH","startTime":1690.41,"endTime":1693.47,"body":"It's hooked by two screws"},{"speaker":"JOSH","startTime":1693.47,"endTime":1695.93,"body":"and I have attached"},{"speaker":"JOSH","startTime":1693.47,"endTime":1695.93,"body":"a stretchy band around it"},{"speaker":"JOSH","startTime":1695.93,"endTime":1698.42,"body":"and I put it over my arms"},{"speaker":"JOSH","startTime":1695.93,"endTime":1698.42,"body":"or over my legs"},{"speaker":"JOSH","startTime":1698.42,"endTime":1700.87,"body":"and it allows me"},{"speaker":"JOSH","startTime":1698.42,"endTime":1700.87,"body":"to do my exercises at home"},{"speaker":"JOSH","startTime":1701.5,"endTime":1703.43,"body":"which saves me having to go"},{"speaker":"JOSH","startTime":1701.5,"endTime":1703.43,"body":"to the gym,"},{"speaker":"JOSH","startTime":1703.43,"endTime":1706.2,"body":"where if you go into the gym,"},{"speaker":"JOSH","startTime":1703.43,"endTime":1706.2,"body":"a lot of the equipment"},{"speaker":"JOSH","startTime":1706.2,"endTime":1708.63,"body":"in the gym"},{"speaker":"JOSH","startTime":1706.2,"endTime":1708.63,"body":"is inaccessible, right,"},{"speaker":"JOSH","startTime":1709.19,"endTime":1711.77,"body":"so why pay a gym membership"},{"speaker":"JOSH","startTime":1709.19,"endTime":1711.77,"body":"to go and use equipment"},{"speaker":"JOSH","startTime":1711.77,"endTime":1714.93,"body":"that you can't really use,"},{"speaker":"JOSH","startTime":1711.77,"endTime":1714.93,"body":"let's do it at home and again,"},{"speaker":"JOSH","startTime":1714.93,"endTime":1716.45,"body":"it was a very, very simple hack"},{"speaker":"JOSH","startTime":1716.45,"endTime":1718.65,"body":"that allows me"},{"speaker":"JOSH","startTime":1716.45,"endTime":1718.65,"body":"to do exercise at home."},{"speaker":"JOSH","startTime":1718.65,"endTime":1720.71,"body":"And we're seeing lots"},{"speaker":"JOSH","startTime":1718.65,"endTime":1720.71,"body":"of other innovations,"},{"speaker":"JOSH","startTime":1720.71,"endTime":1724.05,"body":"so we have got"},{"speaker":"JOSH","startTime":1720.71,"endTime":1724.05,"body":"a particular person"},{"speaker":"JOSH","startTime":1724.05,"endTime":1726.5,"body":"who has adapted"},{"speaker":"JOSH","startTime":1724.05,"endTime":1726.5,"body":"their manual wheelchair,"},{"speaker":"JOSH","startTime":1726.5,"endTime":1729.05,"body":"to hook all of their bags,"},{"speaker":"JOSH","startTime":1729.05,"endTime":1731.34,"body":"and everything on to the back"},{"speaker":"JOSH","startTime":1729.05,"endTime":1731.34,"body":"of their chair"},{"speaker":"JOSH","startTime":1731.34,"endTime":1734.47,"body":"so they can basically be"},{"speaker":"JOSH","startTime":1731.34,"endTime":1734.47,"body":"hands free and push their chair."},{"speaker":"JOSH","startTime":1734.47,"endTime":1738.37,"body":"We have seen a guy adapt a 3D,"},{"speaker":"JOSH","startTime":1739.84,"endTime":1744.45,"body":"it's basically he printed"},{"speaker":"JOSH","startTime":1739.84,"endTime":1744.45,"body":"a 3D dog dispenser,"},{"speaker":"JOSH","startTime":1744.45,"endTime":1746.44,"body":"so that a treat dispenser"},{"speaker":"JOSH","startTime":1744.45,"endTime":1746.44,"body":"for his dog"},{"speaker":"JOSH","startTime":1746.44,"endTime":1748.87,"body":"which he hooked up"},{"speaker":"JOSH","startTime":1746.44,"endTime":1748.87,"body":"to his wheelchair with a button,"},{"speaker":"JOSH","startTime":1748.87,"endTime":1753.04,"body":"a 3D printed dog dispenser"},{"speaker":"JOSH","startTime":1748.87,"endTime":1753.04,"body":"that is attached to his chair"},{"speaker":"JOSH","startTime":1753.04,"endTime":1756.05,"body":"to feed his dogs independently"},{"speaker":"JOSH","startTime":1753.04,"endTime":1756.05,"body":"and lots of other examples."},{"speaker":"JOSH","startTime":1756.05,"endTime":1758.77,"body":"I could talk for hours"},{"speaker":"JOSH","startTime":1756.05,"endTime":1758.77,"body":"on examples"},{"speaker":"JOSH","startTime":1758.77,"endTime":1760.75,"body":"and that is really the essence"},{"speaker":"JOSH","startTime":1758.77,"endTime":1760.75,"body":"of the things"},{"speaker":"JOSH","startTime":1760.75,"endTime":1763.23,"body":"we are trying to capture"},{"speaker":"JOSH","startTime":1760.75,"endTime":1763.23,"body":"about what people are doing"},{"speaker":"JOSH","startTime":1763.23,"endTime":1765.3,"body":"to improve"},{"speaker":"JOSH","startTime":1763.23,"endTime":1765.3,"body":"their day-to-day life."},{"speaker":"JOSH","startTime":1765.3,"endTime":1768.7,"body":"So, we are spanning"},{"speaker":"JOSH","startTime":1765.3,"endTime":1768.7,"body":"those six countries,"},{"speaker":"JOSH","startTime":1768.7,"endTime":1770.46,"body":"we have got various categories,"},{"speaker":"JOSH","startTime":1770.46,"endTime":1774.24,"body":"which range from education,"},{"speaker":"JOSH","startTime":1770.46,"endTime":1774.24,"body":"communication,"},{"speaker":"JOSH","startTime":1774.24,"endTime":1778.4,"body":"getting out and about,"},{"speaker":"JOSH","startTime":1774.24,"endTime":1778.4,"body":"employment and advocacy"},{"speaker":"JOSH","startTime":1778.4,"endTime":1781.91,"body":"and daily health and wellbeing."},{"speaker":"JOSH","startTime":1778.4,"endTime":1781.91,"body":"So, as long as your solution"},{"speaker":"JOSH","startTime":1783.37,"endTime":1786.33,"body":"comes under one of those"},{"speaker":"JOSH","startTime":1783.37,"endTime":1786.33,"body":"five categories,"},{"speaker":"JOSH","startTime":1786.33,"endTime":1788.26,"body":"then we really"},{"speaker":"JOSH","startTime":1786.33,"endTime":1788.26,"body":"want you to apply."},{"speaker":"DEBRA","startTime":1789.99,"endTime":1791.43,"body":"I would also like to say"},{"speaker":"DEBRA","startTime":1791.43,"endTime":1796.38,"body":"that we also at Billion Strong"},{"speaker":"DEBRA","startTime":1791.43,"endTime":1796.38,"body":"are part of the Discovery Awards"},{"speaker":"DEBRA","startTime":1796.38,"endTime":1799.51,"body":"and we are bringing"},{"speaker":"DEBRA","startTime":1796.38,"endTime":1799.51,"body":"our 90 countries to it."},{"speaker":"DEBRA","startTime":1799.51,"endTime":1802.26,"body":"So Open Inclusion"},{"speaker":"DEBRA","startTime":1799.51,"endTime":1802.26,"body":"is part of it,"},{"speaker":"DEBRA","startTime":1802.26,"endTime":1804.68,"body":"I know Billion Strong"},{"speaker":"DEBRA","startTime":1802.26,"endTime":1804.68,"body":"is part of it"},{"speaker":"DEBRA","startTime":1804.68,"endTime":1808.03,"body":"and I want to give one"},{"speaker":"DEBRA","startTime":1804.68,"endTime":1808.03,"body":"other hack that I heard,"},{"speaker":"DEBRA","startTime":1808.03,"endTime":1809.58,"body":"and I just love this hack,"},{"speaker":"DEBRA","startTime":1809.58,"endTime":1811.63,"body":"when they were doing"},{"speaker":"DEBRA","startTime":1809.58,"endTime":1811.63,"body":"the awards in India."},{"speaker":"DEBRA","startTime":1811.63,"endTime":1813.46,"body":"I mean the Discovery Awards."},{"speaker":"DEBRA","startTime":1813.46,"endTime":1816.6,"body":"There was a young man"},{"speaker":"DEBRA","startTime":1813.46,"endTime":1816.6,"body":"that could not write"},{"speaker":"DEBRA","startTime":1816.6,"endTime":1819.31,"body":"and so what they did,"},{"speaker":"DEBRA","startTime":1816.6,"endTime":1819.31,"body":"was they took a pencil,"},{"speaker":"DEBRA","startTime":1819.31,"endTime":1821.66,"body":"or a pen"},{"speaker":"DEBRA","startTime":1819.31,"endTime":1821.66,"body":"and they put it in a potato,"},{"speaker":"DEBRA","startTime":1823.08,"endTime":1825.81,"body":"he could wrap his hand around it"},{"speaker":"DEBRA","startTime":1823.08,"endTime":1825.81,"body":"and he could write"},{"speaker":"DEBRA","startTime":1825.81,"endTime":1828.8,"body":"and then as he did"},{"speaker":"DEBRA","startTime":1825.81,"endTime":1828.8,"body":"that his had strengthened"},{"speaker":"DEBRA","startTime":1828.8,"endTime":1831.19,"body":"until the potato became smaller"},{"speaker":"DEBRA","startTime":1828.8,"endTime":1831.19,"body":"and smaller and smaller"},{"speaker":"DEBRA","startTime":1831.19,"endTime":1834.25,"body":"until he could actually write"},{"speaker":"DEBRA","startTime":1831.19,"endTime":1834.25,"body":"without the potato."},{"speaker":"DEBRA","startTime":1834.25,"endTime":1837.69,"body":"So, I love beautiful examples"},{"speaker":"DEBRA","startTime":1834.25,"endTime":1837.69,"body":"like that."},{"speaker":"DEBRA","startTime":1837.69,"endTime":1840.18,"body":"So, Billion Strong"},{"speaker":"DEBRA","startTime":1837.69,"endTime":1840.18,"body":"has also joined,"},{"speaker":"DEBRA","startTime":1840.79,"endTime":1843.15,"body":"now it's"},{"speaker":"DEBRA","startTime":1840.79,"endTime":1843.15,"body":"the Discovery Awards"},{"speaker":"DEBRA","startTime":1843.15,"endTime":1846.84,"body":"where Josh is talking"},{"speaker":"DEBRA","startTime":1843.15,"endTime":1846.84,"body":"a little bit more narrow inside,"},{"speaker":"DEBRA","startTime":1847.36,"endTime":1851.07,"body":"that is the Simple, I forget"},{"speaker":"DEBRA","startTime":1847.36,"endTime":1851.07,"body":"what you called it Josh?"},{"speaker":"JOSH","startTime":1851.07,"endTime":1852.56,"body":"Simply Open Awards."},{"speaker":"DEBRA","startTime":1852.56,"endTime":1854.16,"body":"Simply Open Awards,"},{"speaker":"DEBRA","startTime":1855.54,"endTime":1858.32,"body":"and Josh said there are"},{"speaker":"DEBRA","startTime":1855.54,"endTime":1858.32,"body":"multiple partners involved"},{"speaker":"DEBRA","startTime":1858.32,"endTime":1861.27,"body":"and we are very proud"},{"speaker":"DEBRA","startTime":1858.32,"endTime":1861.27,"body":"to also be representing,"},{"speaker":"DEBRA","startTime":1862.06,"endTime":1863.78,"body":"well we have 90 countries"},{"speaker":"DEBRA","startTime":1863.78,"endTime":1866.83,"body":"because those are our partners"},{"speaker":"DEBRA","startTime":1863.78,"endTime":1866.83,"body":"at Billion Strong and of course,"},{"speaker":"DEBRA","startTime":1866.83,"endTime":1868.82,"body":"you are one of our partners"},{"speaker":"DEBRA","startTime":1866.83,"endTime":1868.82,"body":"at Billion Strong too."},{"speaker":"DEBRA","startTime":1868.82,"endTime":1871.5,"body":"So, I just wanted to say"},{"speaker":"DEBRA","startTime":1868.82,"endTime":1871.5,"body":"I agree with Josh,"},{"speaker":"DEBRA","startTime":1871.5,"endTime":1873.19,"body":"this is a wonderful opportunity"},{"speaker":"DEBRA","startTime":1873.19,"endTime":1876.46,"body":"to show how innovative"},{"speaker":"DEBRA","startTime":1873.19,"endTime":1876.46,"body":"our community is"},{"speaker":"DEBRA","startTime":1876.46,"endTime":1880.18,"body":"and what we can do so I really"},{"speaker":"DEBRA","startTime":1876.46,"endTime":1880.18,"body":"appreciate the leadership"},{"speaker":"DEBRA","startTime":1880.18,"endTime":1882.729,"body":"that you are showing"},{"speaker":"DEBRA","startTime":1880.18,"endTime":1882.729,"body":"over there Josh, so thank you."},{"speaker":"DEBRA","startTime":1885.06,"endTime":1886.66,"body":"Go ahead economy."},{"speaker":"JOSH","startTime":1887.25,"endTime":1890.18,"body":"It was just to say"},{"speaker":"JOSH","startTime":1887.25,"endTime":1890.18,"body":"that our prizes for the Awards"},{"speaker":"JOSH","startTime":1890.18,"endTime":1892.86,"body":"are being funded"},{"speaker":"JOSH","startTime":1890.18,"endTime":1892.86,"body":"by our sponsors, as well."},{"speaker":"JOSH","startTime":1892.86,"endTime":1897.68,"body":"So, we have three sponsors,"},{"speaker":"JOSH","startTime":1892.86,"endTime":1897.68,"body":"Eli Lilly, AMV BBDO and Fiverr,"},{"speaker":"JOSH","startTime":1897.68,"endTime":1899.78,"body":"so without them"},{"speaker":"JOSH","startTime":1897.68,"endTime":1899.78,"body":"we wouldn't have been able"},{"speaker":"JOSH","startTime":1899.78,"endTime":1901.78,"body":"to put the funding"},{"speaker":"JOSH","startTime":1899.78,"endTime":1901.78,"body":"for these awards together."},{"speaker":"JOSH","startTime":1901.78,"endTime":1905.16,"body":"So, I just want to say"},{"speaker":"JOSH","startTime":1901.78,"endTime":1905.16,"body":"thank you to those as well."},{"speaker":"DEBRA","startTime":1905.16,"endTime":1906.49,"body":"We love those companies;"},{"speaker":"DEBRA","startTime":1906.49,"endTime":1908.96,"body":"we love the brands"},{"speaker":"DEBRA","startTime":1906.49,"endTime":1908.96,"body":"that support us like ATOS."},{"speaker":"DEBRA","startTime":1908.96,"endTime":1911.5,"body":"So, I want to say thank you"},{"speaker":"DEBRA","startTime":1908.96,"endTime":1911.5,"body":"to My Clear Text."},{"speaker":"DEBRA","startTime":1911.5,"endTime":1915.42,"body":"Speaking of supporting us"},{"speaker":"DEBRA","startTime":1911.5,"endTime":1915.42,"body":"for years,"},{"speaker":"DEBRA","startTime":1916.09,"endTime":1918.15,"body":"allowing us to say"},{"speaker":"DEBRA","startTime":1916.09,"endTime":1918.15,"body":"captioned and transcribed."},{"speaker":"DEBRA","startTime":1918.15,"endTime":1919.76,"body":"We really,"},{"speaker":"DEBRA","startTime":1918.15,"endTime":1919.76,"body":"really appreciate them."},{"speaker":"DEBRA","startTime":1919.76,"endTime":1922.27,"body":"And Josh thank you"},{"speaker":"DEBRA","startTime":1919.76,"endTime":1922.27,"body":"for being on the show today"},{"speaker":"DEBRA","startTime":1922.27,"endTime":1924.92,"body":"and thank you to Antonio"},{"speaker":"DEBRA","startTime":1922.27,"endTime":1924.92,"body":"and Neil as well."},{"speaker":"DEBRA","startTime":1924.92,"endTime":1926.52,"body":"So, bye everyone."},{"speaker":"JOSH","startTime":1927.68,"endTime":1929.18,"body":"Thank you."}]}