{"version":"1.0.0","segments":[{"speaker":"NEIL","startTime":1.78,"endTime":3.53,"body":"Hello and welcome to AXSChat."},{"speaker":"NEIL","startTime":3.53,"endTime":6.07,"body":"We're delighted"},{"speaker":"NEIL","startTime":3.53,"endTime":6.07,"body":"to welcome back Lucy Ruck"},{"speaker":"NEIL","startTime":6.07,"endTime":11.05,"body":"who is a friend"},{"speaker":"NEIL","startTime":6.07,"endTime":11.05,"body":"of ours, longterm collaborator"},{"speaker":"NEIL","startTime":11.05,"endTime":12.949,"body":"through the Business"},{"speaker":"NEIL","startTime":11.05,"endTime":12.949,"body":"Disability Forum."},{"speaker":"NEIL","startTime":14.33,"endTime":19.02,"body":"The better half of"},{"speaker":"NEIL","startTime":14.33,"endTime":19.02,"body":"the Ruck power couple?"},{"speaker":"NEIL","startTime":20.02,"endTime":24.83,"body":"Anthony's going to give me some"},{"speaker":"NEIL","startTime":20.02,"endTime":24.83,"body":"trouble next time but anyway,"},{"speaker":"NEIL","startTime":24.83,"endTime":29.1,"body":"so, Lucy, you're"},{"speaker":"NEIL","startTime":24.83,"endTime":29.1,"body":"the Tech Taskforce Manager"},{"speaker":"NEIL","startTime":29.1,"endTime":31.17,"body":"of Business Disability Forum,"},{"speaker":"NEIL","startTime":31.17,"endTime":33.56,"body":"For those that don't know,"},{"speaker":"NEIL","startTime":31.17,"endTime":33.56,"body":"Business Disability Forum"},{"speaker":"NEIL","startTime":33.56,"endTime":37.41,"body":"is based in the UK lots of UK"},{"speaker":"NEIL","startTime":33.56,"endTime":37.41,"body":"businesses participate"},{"speaker":"NEIL","startTime":37.41,"endTime":41.85,"body":"but has more and more"},{"speaker":"NEIL","startTime":37.41,"endTime":41.85,"body":"international feel to it."},{"speaker":"NEIL","startTime":42.79,"endTime":46.35,"body":"I've been involved"},{"speaker":"NEIL","startTime":42.79,"endTime":46.35,"body":"for the past 13 years"},{"speaker":"NEIL","startTime":46.35,"endTime":47.59,"body":"and unlucky"},{"speaker":"NEIL","startTime":46.35,"endTime":47.59,"body":"for some like Lucy,"},{"speaker":"NEIL","startTime":47.59,"endTime":49.61,"body":"who had to put up"},{"speaker":"NEIL","startTime":47.59,"endTime":49.61,"body":"with me for 13 years."},{"speaker":"NEIL","startTime":49.61,"endTime":54.29,"body":"So, Lucy, welcome back Lucy,"},{"speaker":"NEIL","startTime":49.61,"endTime":54.29,"body":"what's new?"},{"speaker":"LUCY","startTime":55.55,"endTime":57.15,"body":"What's new,"},{"speaker":"LUCY","startTime":55.55,"endTime":57.15,"body":"well actually funny enough Neil,"},{"speaker":"LUCY","startTime":57.15,"endTime":58.79,"body":"we met in my first week"},{"speaker":"LUCY","startTime":57.15,"endTime":58.79,"body":"in the role"},{"speaker":"LUCY","startTime":58.79,"endTime":61.0,"body":"which wasn't as long"},{"speaker":"LUCY","startTime":58.79,"endTime":61.0,"body":"as 13 years ago"},{"speaker":"LUCY","startTime":61.0,"endTime":63.49,"body":"it was about"},{"speaker":"LUCY","startTime":61.0,"endTime":63.49,"body":"nineandahalf years ago,"},{"speaker":"LUCY","startTime":63.49,"endTime":65.77,"body":"and you did that great thing of"},{"speaker":"LUCY","startTime":63.49,"endTime":65.77,"body":"actually making the connection."},{"speaker":"LUCY","startTime":65.77,"endTime":70.0,"body":"You think with a surname like"},{"speaker":"LUCY","startTime":65.77,"endTime":70.0,"body":"Ruck it's an unusual surname,"},{"speaker":"LUCY","startTime":70.0,"endTime":71.97,"body":"you said is there any connection"},{"speaker":"LUCY","startTime":70.0,"endTime":71.97,"body":"with Anthony Ruck?"},{"speaker":"LUCY","startTime":71.97,"endTime":73.93,"body":"And I was like oh yes,"},{"speaker":"LUCY","startTime":71.97,"endTime":73.93,"body":"he's my husband,"},{"speaker":"LUCY","startTime":74.44,"endTime":75.8,"body":"\"Ah\" was your response,"},{"speaker":"LUCY","startTime":75.8,"endTime":77.62,"body":"so I thought what the heck"},{"speaker":"LUCY","startTime":75.8,"endTime":77.62,"body":"does that mean?"},{"speaker":"LUCY","startTime":77.62,"endTime":80.1,"body":"so I thought is"},{"speaker":"LUCY","startTime":77.62,"endTime":80.1,"body":"that a bad thing!"},{"speaker":"LUCY","startTime":80.1,"endTime":84.05,"body":"I was like, I had no idea."},{"speaker":"LUCY","startTime":80.1,"endTime":84.05,"body":"So, yeah."},{"speaker":"DEBRA","startTime":84.05,"endTime":85.48,"body":"But you know Anthony so it"},{"speaker":"DEBRA","startTime":85.48,"endTime":87.21,"body":"could be either way,"},{"speaker":"DEBRA","startTime":85.48,"endTime":87.21,"body":"right Lucy?"},{"speaker":"LUCY","startTime":87.21,"endTime":90.81,"body":"Exactly, I had no way"},{"speaker":"LUCY","startTime":87.21,"endTime":90.81,"body":"to interpret that one and Neil"},{"speaker":"LUCY","startTime":90.81,"endTime":92.67,"body":"was not giving"},{"speaker":"LUCY","startTime":90.81,"endTime":92.67,"body":"anything away at all."},{"speaker":"LUCY","startTime":92.67,"endTime":94.63,"body":"So yeah, we go back"},{"speaker":"LUCY","startTime":92.67,"endTime":94.63,"body":"a little way."},{"speaker":"LUCY","startTime":95.62,"endTime":97.24,"body":"Debra and I have passed"},{"speaker":"LUCY","startTime":95.62,"endTime":97.24,"body":"across Antonio"},{"speaker":"LUCY","startTime":97.24,"endTime":98.57,"body":"as well with different things"},{"speaker":"LUCY","startTime":98.57,"endTime":101.42,"body":"so really lovely"},{"speaker":"LUCY","startTime":98.57,"endTime":101.42,"body":"to be with you today"},{"speaker":"LUCY","startTime":101.42,"endTime":103.61,"body":"so thank you"},{"speaker":"LUCY","startTime":101.42,"endTime":103.61,"body":"for inviting me on."},{"speaker":"LUCY","startTime":106.84,"endTime":108.2,"body":"What's new?"},{"speaker":"LUCY","startTime":108.2,"endTime":111.81,"body":"I don't know, things"},{"speaker":"LUCY","startTime":108.2,"endTime":111.81,"body":"kind of chugging along,"},{"speaker":"LUCY","startTime":111.81,"endTime":115.54,"body":"we're still fantastic group"},{"speaker":"LUCY","startTime":111.81,"endTime":115.54,"body":"at the Technology Task Force,"},{"speaker":"LUCY","startTime":116.46,"endTime":118.13,"body":"doing great stuff."},{"speaker":"LUCY","startTime":118.13,"endTime":120.21,"body":"The last few years"},{"speaker":"LUCY","startTime":118.13,"endTime":120.21,"body":"have been challenging"},{"speaker":"LUCY","startTime":120.21,"endTime":123.45,"body":"but exciting I suppose"},{"speaker":"LUCY","startTime":120.21,"endTime":123.45,"body":"in terms of Covid"},{"speaker":"LUCY","startTime":123.45,"endTime":124.91,"body":"and the way"},{"speaker":"LUCY","startTime":123.45,"endTime":124.91,"body":"that's taken us"},{"speaker":"LUCY","startTime":124.91,"endTime":128.47,"body":"and I think you know"},{"speaker":"LUCY","startTime":124.91,"endTime":128.47,"body":"being part of a network"},{"speaker":"LUCY","startTime":128.47,"endTime":130.46,"body":"or a group where you can"},{"speaker":"LUCY","startTime":128.47,"endTime":130.46,"body":"come together with people"},{"speaker":"LUCY","startTime":130.46,"endTime":131.95,"body":"that you trust"},{"speaker":"LUCY","startTime":130.46,"endTime":131.95,"body":"from other businesses"},{"speaker":"LUCY","startTime":131.95,"endTime":133.62,"body":"in similar positions"},{"speaker":"LUCY","startTime":131.95,"endTime":133.62,"body":"to yourself,"},{"speaker":"LUCY","startTime":134.76,"endTime":138.33,"body":"for our members has been"},{"speaker":"LUCY","startTime":134.76,"endTime":138.33,"body":"so critical because we are,"},{"speaker":"LUCY","startTime":138.33,"endTime":139.69,"body":"we create such a safe space"},{"speaker":"LUCY","startTime":139.69,"endTime":141.94,"body":"where people do talk about"},{"speaker":"LUCY","startTime":139.69,"endTime":141.94,"body":"what has been challenging,"},{"speaker":"LUCY","startTime":141.94,"endTime":143.78,"body":"what has worked"},{"speaker":"LUCY","startTime":141.94,"endTime":143.78,"body":"and what hasn't worked"},{"speaker":"LUCY","startTime":143.78,"endTime":145.98,"body":"and can be genuine"},{"speaker":"LUCY","startTime":143.78,"endTime":145.98,"body":"about that,"},{"speaker":"LUCY","startTime":145.98,"endTime":151.41,"body":"I don't think there are"},{"speaker":"LUCY","startTime":145.98,"endTime":151.41,"body":"many big organisations"},{"speaker":"LUCY","startTime":151.41,"endTime":152.73,"body":"that do that of course,"},{"speaker":"LUCY","startTime":152.73,"endTime":154.379,"body":"so, you know,"},{"speaker":"LUCY","startTime":152.73,"endTime":154.379,"body":"we're really proud."},{"speaker":"LUCY","startTime":156.14,"endTime":157.77,"body":"And of course,"},{"speaker":"LUCY","startTime":156.14,"endTime":157.77,"body":"the other big thing"},{"speaker":"LUCY","startTime":157.77,"endTime":159.09,"body":"that's happened"},{"speaker":"LUCY","startTime":157.77,"endTime":159.09,"body":"in the last week"},{"speaker":"LUCY","startTime":159.09,"endTime":161.99,"body":"or so is our great"},{"speaker":"LUCY","startTime":159.09,"endTime":161.99,"body":"big workplace adjustment survey,"},{"speaker":"LUCY","startTime":161.99,"endTime":163.789,"body":"we've done that"},{"speaker":"LUCY","startTime":161.99,"endTime":163.789,"body":"for the second time."},{"speaker":"LUCY","startTime":164.33,"endTime":166.0,"body":"I have to admit I have"},{"speaker":"LUCY","startTime":164.33,"endTime":166.0,"body":"a printout of facts"},{"speaker":"LUCY","startTime":166.0,"endTime":167.25,"body":"and figures in front of me"},{"speaker":"LUCY","startTime":167.25,"endTime":170.01,"body":"because I'm absolutely hopeless"},{"speaker":"LUCY","startTime":167.25,"endTime":170.01,"body":"of remembering statistics"},{"speaker":"LUCY","startTime":170.01,"endTime":172.43,"body":"so there's no way"},{"speaker":"LUCY","startTime":170.01,"endTime":172.43,"body":"I'd remember anything"},{"speaker":"LUCY","startTime":172.43,"endTime":173.72,"body":"unless I wrote it down,"},{"speaker":"LUCY","startTime":173.72,"endTime":175.32,"body":"I'm not as clever"},{"speaker":"LUCY","startTime":173.72,"endTime":175.32,"body":"as my colleague"},{"speaker":"LUCY","startTime":175.32,"endTime":177.36,"body":"Angela who is amazing"},{"speaker":"LUCY","startTime":175.32,"endTime":177.36,"body":"at this stuff."},{"speaker":"NEIL","startTime":179.44,"endTime":182.38,"body":"One of the reasons"},{"speaker":"NEIL","startTime":179.44,"endTime":182.38,"body":"I put that in the chat,"},{"speaker":"NEIL","startTime":182.38,"endTime":184.75,"body":"actually what"},{"speaker":"NEIL","startTime":182.38,"endTime":184.75,"body":"is interesting to me"},{"speaker":"NEIL","startTime":184.75,"endTime":190.93,"body":"was that I saw a lot"},{"speaker":"NEIL","startTime":184.75,"endTime":190.93,"body":"more mainstream media"},{"speaker":"NEIL","startTime":190.93,"endTime":192.53,"body":"picking up on it"},{"speaker":"NEIL","startTime":194.61,"endTime":199.38,"body":"and then it's been"},{"speaker":"NEIL","startTime":194.61,"endTime":199.38,"body":"fed back to me from people"},{"speaker":"NEIL","startTime":199.38,"endTime":203.95,"body":"that are outside of the direct"},{"speaker":"NEIL","startTime":199.38,"endTime":203.95,"body":"accessibility/disability sphere."},{"speaker":"NEIL","startTime":204.71,"endTime":206.31,"body":"So, for example,"},{"speaker":"NEIL","startTime":207.2,"endTime":211.93,"body":"former CEO of ours"},{"speaker":"NEIL","startTime":207.2,"endTime":211.93,"body":"pinged me on LinkedIn in"},{"speaker":"NEIL","startTime":211.93,"endTime":214.85,"body":"with a link to one of the"},{"speaker":"NEIL","startTime":211.93,"endTime":214.85,"body":"articles that was quoting it."},{"speaker":"NEIL","startTime":216.18,"endTime":220.25,"body":"Which I think is really"},{"speaker":"NEIL","startTime":216.18,"endTime":220.25,"body":"positive sign"},{"speaker":"NEIL","startTime":220.25,"endTime":226.17,"body":"that organisations"},{"speaker":"NEIL","startTime":220.25,"endTime":226.17,"body":"are starting to understand"},{"speaker":"NEIL","startTime":226.17,"endTime":229.25,"body":"that it is an issue"},{"speaker":"NEIL","startTime":226.17,"endTime":229.25,"body":"outside of the ones"},{"speaker":"NEIL","startTime":229.25,"endTime":230.95,"body":"that were already"},{"speaker":"NEIL","startTime":229.25,"endTime":230.95,"body":"engaged with BDF"},{"speaker":"NEIL","startTime":231.54,"endTime":236.03,"body":"so that I think"},{"speaker":"NEIL","startTime":231.54,"endTime":236.03,"body":"is a good thing."},{"speaker":"NEIL","startTime":236.03,"endTime":240.73,"body":"Obviously, the findings"},{"speaker":"NEIL","startTime":236.03,"endTime":240.73,"body":"of the survey are less good"},{"speaker":"NEIL","startTime":240.73,"endTime":245.78,"body":"but at least it's the interest"},{"speaker":"NEIL","startTime":240.73,"endTime":245.78,"body":"means that we can start acting"},{"speaker":"NEIL","startTime":245.78,"endTime":248.0,"body":"on some of those findings"},{"speaker":"NEIL","startTime":245.78,"endTime":248.0,"body":"in the survey."},{"speaker":"LUCY","startTime":248.0,"endTime":250.36,"body":"Yeah, in terms of making sure"},{"speaker":"LUCY","startTime":250.36,"endTime":252.56,"body":"we cover the whole"},{"speaker":"LUCY","startTime":250.36,"endTime":252.56,"body":"of the audience, workplace"},{"speaker":"LUCY","startTime":252.56,"endTime":254.74,"body":"adjustments, we're talking"},{"speaker":"LUCY","startTime":252.56,"endTime":254.74,"body":"about accommodations"},{"speaker":"LUCY","startTime":254.74,"endTime":257.21,"body":"from the US perspective"},{"speaker":"LUCY","startTime":254.74,"endTime":257.21,"body":"to keep Debra happy"},{"speaker":"LUCY","startTime":258.47,"endTime":260.05,"body":"but there was"},{"speaker":"LUCY","startTime":258.47,"endTime":260.05,"body":"all sorts of stuff,"},{"speaker":"LUCY","startTime":260.05,"endTime":261.63,"body":"if I cover off statistics"},{"speaker":"LUCY","startTime":260.05,"endTime":261.63,"body":"for a moment,"},{"speaker":"LUCY","startTime":261.63,"endTime":263.02,"body":"I will be head down,"},{"speaker":"LUCY","startTime":261.63,"endTime":263.02,"body":"just for a moment"},{"speaker":"LUCY","startTime":263.02,"endTime":264.24,"body":"while I read it you're lucky"},{"speaker":"LUCY","startTime":264.24,"endTime":265.56,"body":"I didn't have"},{"speaker":"LUCY","startTime":264.24,"endTime":265.56,"body":"my reading glasses on,"},{"speaker":"LUCY","startTime":265.56,"endTime":268.01,"body":"I had large print,"},{"speaker":"LUCY","startTime":265.56,"endTime":268.01,"body":"I reached that age."},{"speaker":"LUCY","startTime":270.32,"endTime":273.44,"body":"About 78% of people"},{"speaker":"LUCY","startTime":270.32,"endTime":273.44,"body":"who completed the survey"},{"speaker":"LUCY","startTime":273.44,"endTime":275.22,"body":"said they had"},{"speaker":"LUCY","startTime":273.44,"endTime":275.22,"body":"to initiate the process,"},{"speaker":"LUCY","startTime":275.22,"endTime":276.74,"body":"so initiated from individuals"},{"speaker":"LUCY","startTime":276.74,"endTime":279.97,"body":"rather than line managers"},{"speaker":"LUCY","startTime":276.74,"endTime":279.97,"body":"offering that support."},{"speaker":"LUCY","startTime":279.97,"endTime":282.09,"body":"And any 10% said"},{"speaker":"LUCY","startTime":279.97,"endTime":282.09,"body":"it wasn't easy"},{"speaker":"LUCY","startTime":282.09,"endTime":284.8,"body":"so the processes in place"},{"speaker":"LUCY","startTime":282.09,"endTime":284.8,"body":"aren't working that well"},{"speaker":"LUCY","startTime":284.8,"endTime":286.48,"body":"so that's really interesting."},{"speaker":"LUCY","startTime":290.47,"endTime":292.07,"body":"Excuse the rustling of papers,"},{"speaker":"LUCY","startTime":292.63,"endTime":296.82,"body":"I will need to put my reading"},{"speaker":"LUCY","startTime":292.63,"endTime":296.82,"body":"glasses on, reached that age."},{"speaker":"DEBRA","startTime":296.82,"endTime":299.16,"body":"And you look so beautiful"},{"speaker":"DEBRA","startTime":296.82,"endTime":299.16,"body":"with your glasses."},{"speaker":"LUCY","startTime":299.16,"endTime":301.56,"body":"I'm looking for"},{"speaker":"LUCY","startTime":299.16,"endTime":301.56,"body":"intelligent image,"},{"speaker":"LUCY","startTime":301.56,"endTime":303.16,"body":"peering over my glasses."},{"speaker":"LUCY","startTime":305.54,"endTime":308.15,"body":"62% wanted to be"},{"speaker":"LUCY","startTime":305.54,"endTime":308.15,"body":"promoted a more senior"},{"speaker":"LUCY","startTime":308.15,"endTime":310.44,"body":"and higher paid role"},{"speaker":"LUCY","startTime":308.15,"endTime":310.44,"body":"in their current organisations"},{"speaker":"LUCY","startTime":310.44,"endTime":312.04,"body":"so people want to progress."},{"speaker":"LUCY","startTime":313.28,"endTime":315.81,"body":"But 45% said"},{"speaker":"LUCY","startTime":313.28,"endTime":315.81,"body":"nearly half people"},{"speaker":"LUCY","startTime":315.81,"endTime":318.7,"body":"want to be"},{"speaker":"LUCY","startTime":315.81,"endTime":318.7,"body":"in a different organisation,"},{"speaker":"LUCY","startTime":318.7,"endTime":321.05,"body":"they want to move on"},{"speaker":"LUCY","startTime":318.7,"endTime":321.05,"body":"so that's interesting."},{"speaker":"LUCY","startTime":321.05,"endTime":323.25,"body":"People are ambitious,"},{"speaker":"LUCY","startTime":321.05,"endTime":323.25,"body":"they want to do stuff."},{"speaker":"LUCY","startTime":324.69,"endTime":328.93,"body":"Only 18% are very satisfied with"},{"speaker":"LUCY","startTime":324.69,"endTime":328.93,"body":"their current work situation."},{"speaker":"LUCY","startTime":328.93,"endTime":331.38,"body":"Now that's not necessarily"},{"speaker":"LUCY","startTime":328.93,"endTime":331.38,"body":"all down to adjustments"},{"speaker":"LUCY","startTime":331.38,"endTime":334.2,"body":"but it will pay"},{"speaker":"LUCY","startTime":331.38,"endTime":334.2,"body":"a key role in that."},{"speaker":"LUCY","startTime":335.55,"endTime":337.48,"body":"Here was a really"},{"speaker":"LUCY","startTime":335.55,"endTime":337.48,"body":"worrying one"},{"speaker":"LUCY","startTime":337.48,"endTime":340.87,"body":"actually which was"},{"speaker":"LUCY","startTime":337.48,"endTime":340.87,"body":"about behaviours,"},{"speaker":"LUCY","startTime":340.87,"endTime":343.33,"body":"that they're experiencing"},{"speaker":"LUCY","startTime":340.87,"endTime":343.33,"body":"because of their disability"},{"speaker":"LUCY","startTime":343.33,"endTime":347.62,"body":"from employees and 38%"},{"speaker":"LUCY","startTime":343.33,"endTime":347.62,"body":"have been bullied harassed"},{"speaker":"LUCY","startTime":347.62,"endTime":349.93,"body":"or discriminated"},{"speaker":"LUCY","startTime":347.62,"endTime":349.93,"body":"against at work,"},{"speaker":"LUCY","startTime":349.93,"endTime":352.91,"body":"38% that's really"},{"speaker":"LUCY","startTime":349.93,"endTime":352.91,"body":"high I think"},{"speaker":"LUCY","startTime":352.91,"endTime":355.23,"body":"and that's all do"},{"speaker":"LUCY","startTime":352.91,"endTime":355.23,"body":"with disabilities."},{"speaker":"LUCY","startTime":355.23,"endTime":358.04,"body":"It might be that they thought"},{"speaker":"LUCY","startTime":355.23,"endTime":358.04,"body":"they're treated differently"},{"speaker":"LUCY","startTime":358.04,"endTime":360.04,"body":"because they have asked"},{"speaker":"LUCY","startTime":358.04,"endTime":360.04,"body":"for adjustments."},{"speaker":"LUCY","startTime":360.84,"endTime":363.28,"body":"There was good stuff"},{"speaker":"LUCY","startTime":360.84,"endTime":363.28,"body":"about managers."},{"speaker":"LUCY","startTime":363.28,"endTime":364.55,"body":"Just see if I can find it,"},{"speaker":"LUCY","startTime":364.55,"endTime":366.55,"body":"I won't find it now"},{"speaker":"LUCY","startTime":364.55,"endTime":366.55,"body":"that I mentioned it,"},{"speaker":"LUCY","startTime":367.93,"endTime":369.38,"body":"managers were supportive."},{"speaker":"LUCY","startTime":369.38,"endTime":371.08,"body":"I won't find the stat,"},{"speaker":"LUCY","startTime":369.38,"endTime":371.08,"body":"but they were supportive"},{"speaker":"LUCY","startTime":371.08,"endTime":372.77,"body":"and wanted to do"},{"speaker":"LUCY","startTime":371.08,"endTime":372.77,"body":"the right thing,"},{"speaker":"LUCY","startTime":372.77,"endTime":375.08,"body":"especially when it was"},{"speaker":"LUCY","startTime":372.77,"endTime":375.08,"body":"understanding their control."},{"speaker":"LUCY","startTime":375.08,"endTime":378.05,"body":"When you were sat at your desk,"},{"speaker":"LUCY","startTime":375.08,"endTime":378.05,"body":"that was great,"},{"speaker":"LUCY","startTime":378.05,"endTime":380.15,"body":"but what about"},{"speaker":"LUCY","startTime":378.05,"endTime":380.15,"body":"when the adjustment"},{"speaker":"LUCY","startTime":380.15,"endTime":381.98,"body":"is going to the canteen"},{"speaker":"LUCY","startTime":381.98,"endTime":386.9,"body":"maybe or going to the cafe"},{"speaker":"LUCY","startTime":381.98,"endTime":386.9,"body":"in the, onsite,"},{"speaker":"LUCY","startTime":386.9,"endTime":388.55,"body":"and adjustments"},{"speaker":"LUCY","startTime":386.9,"endTime":388.55,"body":"you might need there"},{"speaker":"LUCY","startTime":388.55,"endTime":391.51,"body":"in terms of someone helping you"},{"speaker":"LUCY","startTime":388.55,"endTime":391.51,"body":"or people assisting you"},{"speaker":"LUCY","startTime":391.51,"endTime":393.05,"body":"or whatever that might be,"},{"speaker":"LUCY","startTime":393.05,"endTime":394.35,"body":"that was more difficult"},{"speaker":"LUCY","startTime":393.05,"endTime":394.35,"body":"to manage"},{"speaker":"LUCY","startTime":394.35,"endTime":398.15,"body":"when they fell outside of 'sat"},{"speaker":"LUCY","startTime":394.35,"endTime":398.15,"body":"at their desk' kind of stuff."},{"speaker":"LUCY","startTime":399.16,"endTime":401.49,"body":"Managers wanted it,"},{"speaker":"LUCY","startTime":399.16,"endTime":401.49,"body":"managers wanted to help at work,"},{"speaker":"LUCY","startTime":401.49,"endTime":403.02,"body":"it was around"},{"speaker":"LUCY","startTime":401.49,"endTime":403.02,"body":"the 60 something,"},{"speaker":"LUCY","startTime":403.02,"endTime":406.52,"body":"if I recall,"},{"speaker":"LUCY","startTime":403.02,"endTime":406.52,"body":"they were supportive,"},{"speaker":"LUCY","startTime":406.52,"endTime":409.19,"body":"but some didn't know"},{"speaker":"LUCY","startTime":406.52,"endTime":409.19,"body":"where to go for this stuff."},{"speaker":"LUCY","startTime":409.73,"endTime":411.93,"body":"There was positive stuff"},{"speaker":"LUCY","startTime":409.73,"endTime":411.93,"body":"in there,"},{"speaker":"LUCY","startTime":411.93,"endTime":414.77,"body":"the fact it is getting press,"},{"speaker":"LUCY","startTime":411.93,"endTime":414.77,"body":"as Neil said is really good,"},{"speaker":"LUCY","startTime":414.77,"endTime":419.08,"body":"look it up, I'm sure we can put"},{"speaker":"LUCY","startTime":414.77,"endTime":419.08,"body":"a link in the bio around that,"},{"speaker":"LUCY","startTime":419.08,"endTime":420.78,"body":"there is good statistics"},{"speaker":"LUCY","startTime":419.08,"endTime":420.78,"body":"in there,"},{"speaker":"LUCY","startTime":422.01,"endTime":425.31,"body":"and lovely info graphics"},{"speaker":"LUCY","startTime":422.01,"endTime":425.31,"body":"and accessible information"},{"speaker":"LUCY","startTime":425.31,"endTime":428.3,"body":"to access and recommendations,"},{"speaker":"LUCY","startTime":425.31,"endTime":428.3,"body":"because that's the key thing,"},{"speaker":"LUCY","startTime":428.3,"endTime":431.11,"body":"it is all good"},{"speaker":"LUCY","startTime":428.3,"endTime":431.11,"body":"collecting this data,"},{"speaker":"LUCY","startTime":431.11,"endTime":432.33,"body":"but what can we do,"},{"speaker":"LUCY","startTime":432.33,"endTime":436.73,"body":"how with can he make this"},{"speaker":"LUCY","startTime":432.33,"endTime":436.73,"body":"process easier for individuals?"},{"speaker":"DEBRA","startTime":440.71,"endTime":443.14,"body":"Cool, I was trying"},{"speaker":"DEBRA","startTime":440.71,"endTime":443.14,"body":"to behave for a change,"},{"speaker":"DEBRA","startTime":443.14,"endTime":446.44,"body":"and I didn't want"},{"speaker":"DEBRA","startTime":443.14,"endTime":446.44,"body":"to step on you, Lucy,"},{"speaker":"DEBRA","startTime":446.44,"endTime":449.21,"body":"I had another question"},{"speaker":"DEBRA","startTime":446.44,"endTime":449.21,"body":"but then you made me think"},{"speaker":"DEBRA","startTime":449.21,"endTime":451.38,"body":"of a question"},{"speaker":"DEBRA","startTime":449.21,"endTime":451.38,"body":"when you were giving that."},{"speaker":"DEBRA","startTime":451.38,"endTime":453.51,"body":"First of all,"},{"speaker":"DEBRA","startTime":451.38,"endTime":453.51,"body":"I want to thank BDF"},{"speaker":"DEBRA","startTime":453.51,"endTime":456.43,"body":"for your continued"},{"speaker":"DEBRA","startTime":453.51,"endTime":456.43,"body":"leadership role"},{"speaker":"DEBRA","startTime":456.43,"endTime":459.35,"body":"of making sure that you are"},{"speaker":"DEBRA","startTime":456.43,"endTime":459.35,"body":"looking at these statistics"},{"speaker":"DEBRA","startTime":459.35,"endTime":461.73,"body":"as much as possible"},{"speaker":"DEBRA","startTime":459.35,"endTime":461.73,"body":"from a global perspective."},{"speaker":"DEBRA","startTime":462.39,"endTime":465.9,"body":"I know that a lot of groups"},{"speaker":"DEBRA","startTime":462.39,"endTime":465.9,"body":"say they're global"},{"speaker":"DEBRA","startTime":465.9,"endTime":468.42,"body":"but it feels often like"},{"speaker":"DEBRA","startTime":465.9,"endTime":468.42,"body":"they're just looking at it"},{"speaker":"DEBRA","startTime":468.42,"endTime":469.63,"body":"from their own country lens,"},{"speaker":"DEBRA","startTime":469.63,"endTime":473.1,"body":"so I have always appreciated"},{"speaker":"DEBRA","startTime":469.63,"endTime":473.1,"body":"what BDF have done,"},{"speaker":"DEBRA","startTime":473.7,"endTime":476.87,"body":"I always appreciated"},{"speaker":"DEBRA","startTime":473.7,"endTime":476.87,"body":"how BDF have been able"},{"speaker":"DEBRA","startTime":476.87,"endTime":481.48,"body":"to get corporate brands"},{"speaker":"DEBRA","startTime":476.87,"endTime":481.48,"body":"like a Neil working with ATOS,"},{"speaker":"DEBRA","startTime":482.09,"endTime":484.42,"body":"volunteer in so much time"},{"speaker":"DEBRA","startTime":482.09,"endTime":484.42,"body":"and effort"},{"speaker":"DEBRA","startTime":484.42,"endTime":488.58,"body":"and really digging in to help us"},{"speaker":"DEBRA","startTime":484.42,"endTime":488.58,"body":"come up with programmes,"},{"speaker":"DEBRA","startTime":488.58,"endTime":492.66,"body":"plans, tools, processes,"},{"speaker":"DEBRA","startTime":488.58,"endTime":492.66,"body":"that work for everyone."},{"speaker":"DEBRA","startTime":492.66,"endTime":495.65,"body":"I've always thought that was"},{"speaker":"DEBRA","startTime":492.66,"endTime":495.65,"body":"a very powerful model"},{"speaker":"DEBRA","startTime":495.65,"endTime":499.1,"body":"that others have not implemented"},{"speaker":"DEBRA","startTime":495.65,"endTime":499.1,"body":"as effectively as BDF,"},{"speaker":"DEBRA","startTime":499.1,"endTime":504.01,"body":"I want to say that I was hopeful"},{"speaker":"DEBRA","startTime":499.1,"endTime":504.01,"body":"for a grew groups"},{"speaker":"DEBRA","startTime":504.01,"endTime":505.75,"body":"but just didn't,"},{"speaker":"DEBRA","startTime":505.75,"endTime":509.67,"body":"I haven't seen it like I have"},{"speaker":"DEBRA","startTime":505.75,"endTime":509.67,"body":"with BDF so compliments there."},{"speaker":"DEBRA","startTime":509.67,"endTime":510.95,"body":"But I was curious,"},{"speaker":"DEBRA","startTime":510.95,"endTime":512.91,"body":"and I do not know if you all"},{"speaker":"DEBRA","startTime":510.95,"endTime":512.91,"body":"would have asked this,"},{"speaker":"DEBRA","startTime":512.91,"endTime":514.76,"body":"because maybe"},{"speaker":"DEBRA","startTime":512.91,"endTime":514.76,"body":"it wouldn't be relevant,"},{"speaker":"DEBRA","startTime":514.76,"endTime":517.75,"body":"first of all we need"},{"speaker":"DEBRA","startTime":514.76,"endTime":517.75,"body":"more grounded research,"},{"speaker":"DEBRA","startTime":517.75,"endTime":520.44,"body":"we need to hear what people"},{"speaker":"DEBRA","startTime":517.75,"endTime":520.44,"body":"are saying, what is being heard"},{"speaker":"DEBRA","startTime":520.44,"endTime":524.46,"body":"so I applaud the great"},{"speaker":"DEBRA","startTime":520.44,"endTime":524.46,"body":"big agreement survey too"},{"speaker":"DEBRA","startTime":524.46,"endTime":525.89,"body":"because we need that data."},{"speaker":"DEBRA","startTime":525.89,"endTime":530.42,"body":"But we're hearing overall"},{"speaker":"DEBRA","startTime":525.89,"endTime":530.42,"body":"that people"},{"speaker":"DEBRA","startTime":530.42,"endTime":534.36,"body":"are quietly quitting consciously"},{"speaker":"DEBRA","startTime":530.42,"endTime":534.36,"body":"quit something"},{"speaker":"DEBRA","startTime":534.36,"endTime":537.42,"body":"what Paul Polman said"},{"speaker":"DEBRA","startTime":534.36,"endTime":537.42,"body":"in the article he did,"},{"speaker":"DEBRA","startTime":537.42,"endTime":540.05,"body":"and they're"},{"speaker":"DEBRA","startTime":537.42,"endTime":540.05,"body":"consciously quitting,"},{"speaker":"DEBRA","startTime":540.05,"endTime":544.22,"body":"quietly quitting which is very"},{"speaker":"DEBRA","startTime":540.05,"endTime":544.22,"body":"scary to the corporate brands"},{"speaker":"DEBRA","startTime":544.22,"endTime":547.34,"body":"because if somebody is"},{"speaker":"DEBRA","startTime":544.22,"endTime":547.34,"body":"consciously doing something,"},{"speaker":"DEBRA","startTime":547.34,"endTime":550.37,"body":"that means they're considering"},{"speaker":"DEBRA","startTime":547.34,"endTime":550.37,"body":"a lot of different things"},{"speaker":"DEBRA","startTime":550.37,"endTime":553.1,"body":"and you are not meeting"},{"speaker":"DEBRA","startTime":550.37,"endTime":553.1,"body":"the needs of these employees"},{"speaker":"DEBRA","startTime":553.1,"endTime":555.5,"body":"that are leaving."},{"speaker":"DEBRA","startTime":553.1,"endTime":555.5,"body":"So, one thing I was curious"},{"speaker":"DEBRA","startTime":555.5,"endTime":558.17,"body":"when you said"},{"speaker":"DEBRA","startTime":555.5,"endTime":558.17,"body":"some of the statistics that,"},{"speaker":"DEBRA","startTime":558.17,"endTime":560.63,"body":"there were higher and that"},{"speaker":"DEBRA","startTime":558.17,"endTime":560.63,"body":"was unfortunate the bullying"},{"speaker":"DEBRA","startTime":560.63,"endTime":566.11,"body":"and some of that but,"},{"speaker":"DEBRA","startTime":560.63,"endTime":566.11,"body":"the ones that said they wanted"},{"speaker":"DEBRA","startTime":566.11,"endTime":569.54,"body":"to go to another company"},{"speaker":"DEBRA","startTime":566.11,"endTime":569.54,"body":"I would be curious"},{"speaker":"DEBRA","startTime":569.54,"endTime":571.32,"body":"and probably wouldn't"},{"speaker":"DEBRA","startTime":569.54,"endTime":571.32,"body":"have been appropriate"},{"speaker":"DEBRA","startTime":571.32,"endTime":575.02,"body":"but would be curious to tie"},{"speaker":"DEBRA","startTime":571.32,"endTime":575.02,"body":"some of your findings"},{"speaker":"DEBRA","startTime":575.02,"endTime":578.4,"body":"into some of the findings like"},{"speaker":"DEBRA","startTime":575.02,"endTime":578.4,"body":"Paul Polman's groups are doing"},{"speaker":"DEBRA","startTime":578.4,"endTime":580.75,"body":"or the people"},{"speaker":"DEBRA","startTime":578.4,"endTime":580.75,"body":"really trying to look at this"},{"speaker":"DEBRA","startTime":580.75,"endTime":584.29,"body":"from a social justice,"},{"speaker":"DEBRA","startTime":580.75,"endTime":584.29,"body":"social impact Lens."},{"speaker":"DEBRA","startTime":584.29,"endTime":588.42,"body":"And, because I think"},{"speaker":"DEBRA","startTime":584.29,"endTime":588.42,"body":"we could tell even more about"},{"speaker":"DEBRA","startTime":588.42,"endTime":589.87,"body":"what is happening"},{"speaker":"DEBRA","startTime":588.42,"endTime":589.87,"body":"in the world,"},{"speaker":"DEBRA","startTime":589.87,"endTime":593.21,"body":"what are people really thinking,"},{"speaker":"DEBRA","startTime":589.87,"endTime":593.21,"body":"what are their captions,"},{"speaker":"DEBRA","startTime":593.21,"endTime":596.26,"body":"how are they changing,"},{"speaker":"DEBRA","startTime":593.21,"endTime":596.26,"body":"who do they want to work for?"},{"speaker":"DEBRA","startTime":596.26,"endTime":597.9,"body":"Maybe they don't want to work"},{"speaker":"DEBRA","startTime":597.9,"endTime":601.23,"body":"for big brands hurting"},{"speaker":"DEBRA","startTime":597.9,"endTime":601.23,"body":"our world anymore."},{"speaker":"DEBRA","startTime":601.78,"endTime":604.09,"body":"Wait a minute, are the big"},{"speaker":"DEBRA","startTime":601.78,"endTime":604.09,"body":"brands hurting our world right"},{"speaker":"DEBRA","startTime":604.09,"endTime":608.79,"body":"so there's so much confusion,"},{"speaker":"DEBRA","startTime":604.09,"endTime":608.79,"body":"if that was taken to effect."},{"speaker":"ANTONIO","startTime":609.84,"endTime":611.28,"body":"But let me add something,"},{"speaker":"ANTONIO","startTime":611.28,"endTime":613.68,"body":"there was also big study"},{"speaker":"ANTONIO","startTime":611.28,"endTime":613.68,"body":"from Gallop"},{"speaker":"ANTONIO","startTime":614.75,"endTime":618.4,"body":"and what I can tell you"},{"speaker":"ANTONIO","startTime":614.75,"endTime":618.4,"body":"is under the watch"},{"speaker":"ANTONIO","startTime":618.4,"endTime":623.04,"body":"of the current head"},{"speaker":"ANTONIO","startTime":618.4,"endTime":623.04,"body":"of human resources"},{"speaker":"ANTONIO","startTime":623.55,"endTime":625.51,"body":"we are looking"},{"speaker":"ANTONIO","startTime":623.55,"endTime":625.51,"body":"at the lowest"},{"speaker":"ANTONIO","startTime":625.51,"endTime":630.25,"body":"ever level of"},{"speaker":"ANTONIO","startTime":625.51,"endTime":630.25,"body":"employee engagement in,"},{"speaker":"ANTONIO","startTime":630.25,"endTime":632.29,"body":"since they are measuring it."},{"speaker":"DEBRA","startTime":632.29,"endTime":633.85,"body":"Wow!"},{"speaker":"ANTONIO","startTime":633.85,"endTime":636.64,"body":"At the same time,"},{"speaker":"ANTONIO","startTime":633.85,"endTime":636.64,"body":"we never had so many tools."},{"speaker":"ANTONIO","startTime":638.52,"endTime":641.14,"body":"We have so many tools"},{"speaker":"ANTONIO","startTime":638.52,"endTime":641.14,"body":"and engagement"},{"speaker":"ANTONIO","startTime":641.14,"endTime":644.67,"body":"are really, really poor."},{"speaker":"ANTONIO","startTime":641.14,"endTime":644.67,"body":"So, something is happening here,"},{"speaker":"ANTONIO","startTime":644.67,"endTime":649.45,"body":"or entities are not using"},{"speaker":"ANTONIO","startTime":644.67,"endTime":649.45,"body":"technology in the right way."},{"speaker":"DEBRA","startTime":650.39,"endTime":653.77,"body":"Put the technology"},{"speaker":"DEBRA","startTime":650.39,"endTime":653.77,"body":"is not accessible to all humans,"},{"speaker":"DEBRA","startTime":653.77,"endTime":656.51,"body":"including people you don't"},{"speaker":"DEBRA","startTime":653.77,"endTime":656.51,"body":"know have disabilities."},{"speaker":"ANTONIO","startTime":657.66,"endTime":659.26,"body":"Correct."},{"speaker":"LUCY","startTime":659.26,"endTime":660.66,"body":"Yes, it is interesting,"},{"speaker":"LUCY","startTime":660.66,"endTime":661.92,"body":"what it made me think about"},{"speaker":"LUCY","startTime":661.92,"endTime":664.87,"body":"is actually what we did find"},{"speaker":"LUCY","startTime":661.92,"endTime":664.87,"body":"from the research"},{"speaker":"LUCY","startTime":664.87,"endTime":667.0,"body":"and I'm terrible"},{"speaker":"LUCY","startTime":664.87,"endTime":667.0,"body":"at the statistics"},{"speaker":"LUCY","startTime":667.0,"endTime":669.59,"body":"the people who got"},{"speaker":"LUCY","startTime":667.0,"endTime":669.59,"body":"the adjustments"},{"speaker":"LUCY","startTime":669.59,"endTime":671.51,"body":"they needed the most"},{"speaker":"LUCY","startTime":669.59,"endTime":671.51,"body":"effective adjustments"},{"speaker":"LUCY","startTime":671.51,"endTime":675.15,"body":"were the ones who kept asking"},{"speaker":"LUCY","startTime":671.51,"endTime":675.15,"body":"and saying I don't have it yet"},{"speaker":"LUCY","startTime":675.15,"endTime":677.19,"body":"can you please give it to me,"},{"speaker":"LUCY","startTime":675.15,"endTime":677.19,"body":"give me what I need,"},{"speaker":"LUCY","startTime":677.19,"endTime":682.88,"body":"it is the \"pushy\" people"},{"speaker":"LUCY","startTime":677.19,"endTime":682.88,"body":"who are outspoken and confident"},{"speaker":"LUCY","startTime":682.88,"endTime":685.19,"body":"to talk about"},{"speaker":"LUCY","startTime":682.88,"endTime":685.19,"body":"disabilities unsurprisingly"},{"speaker":"LUCY","startTime":685.19,"endTime":686.92,"body":"who got the stuff"},{"speaker":"LUCY","startTime":685.19,"endTime":686.92,"body":"they needed."},{"speaker":"LUCY","startTime":687.81,"endTime":690.01,"body":"That won't surprise us what,"},{"speaker":"LUCY","startTime":690.01,"endTime":692.98,"body":"is nice there are those people"},{"speaker":"LUCY","startTime":690.01,"endTime":692.98,"body":"who are prepared do that in."},{"speaker":"LUCY","startTime":692.98,"endTime":695.97,"body":"In some organisations we know"},{"speaker":"LUCY","startTime":692.98,"endTime":695.97,"body":"that will be a challenge."},{"speaker":"LUCY","startTime":695.97,"endTime":698.91,"body":"What we don't have and what"},{"speaker":"LUCY","startTime":695.97,"endTime":698.91,"body":"I wouldn't share anyway"},{"speaker":"LUCY","startTime":698.91,"endTime":700.69,"body":"is who are"},{"speaker":"LUCY","startTime":698.91,"endTime":700.69,"body":"the good organisations"},{"speaker":"LUCY","startTime":700.69,"endTime":701.94,"body":"and who are the bad."},{"speaker":"LUCY","startTime":701.94,"endTime":703.74,"body":"Because what BDF"},{"speaker":"LUCY","startTime":701.94,"endTime":703.74,"body":"is really good at,"},{"speaker":"LUCY","startTime":703.74,"endTime":705.83,"body":"you touched upon that is being"},{"speaker":"LUCY","startTime":705.83,"endTime":707.83,"body":"the supportive"},{"speaker":"LUCY","startTime":705.83,"endTime":707.83,"body":"friend of organisations,"},{"speaker":"LUCY","startTime":707.83,"endTime":709.95,"body":"so, what we do is"},{"speaker":"LUCY","startTime":707.83,"endTime":709.95,"body":"if someone done something"},{"speaker":"LUCY","startTime":709.95,"endTime":713.38,"body":"that wasn't great,"},{"speaker":"LUCY","startTime":709.95,"endTime":713.38,"body":"we will help you get better."},{"speaker":"LUCY","startTime":713.38,"endTime":714.9,"body":"So, we really focus"},{"speaker":"LUCY","startTime":713.38,"endTime":714.9,"body":"on the positive"},{"speaker":"LUCY","startTime":714.9,"endTime":716.81,"body":"which is why we do well"},{"speaker":"LUCY","startTime":714.9,"endTime":716.81,"body":"at what we do"},{"speaker":"LUCY","startTime":717.35,"endTime":718.87,"body":"because we want"},{"speaker":"LUCY","startTime":717.35,"endTime":718.87,"body":"to help people."},{"speaker":"LUCY","startTime":718.87,"endTime":722.17,"body":"Things happen, we're human"},{"speaker":"LUCY","startTime":718.87,"endTime":722.17,"body":"and made up of individuals"},{"speaker":"LUCY","startTime":722.17,"endTime":724.35,"body":"who are flawed"},{"speaker":"LUCY","startTime":722.17,"endTime":724.35,"body":"and make mistakes sometimes,"},{"speaker":"LUCY","startTime":725.03,"endTime":727.12,"body":"so, yeah, there's"},{"speaker":"LUCY","startTime":725.03,"endTime":727.12,"body":"a lot of stuff around that."},{"speaker":"LUCY","startTime":727.12,"endTime":729.29,"body":"Sorry did you want"},{"speaker":"LUCY","startTime":727.12,"endTime":729.29,"body":"to come in there Debra."},{"speaker":"DEBRA","startTime":729.29,"endTime":730.89,"body":"I wanted to say Lucy,"},{"speaker":"DEBRA","startTime":731.7,"endTime":734.14,"body":"you bring up a really,"},{"speaker":"DEBRA","startTime":731.7,"endTime":734.14,"body":"really good point"},{"speaker":"DEBRA","startTime":734.14,"endTime":738.0,"body":"because we recently"},{"speaker":"DEBRA","startTime":734.14,"endTime":738.0,"body":"there's been some articles"},{"speaker":"DEBRA","startTime":738.0,"endTime":740.44,"body":"that have been"},{"speaker":"DEBRA","startTime":738.0,"endTime":740.44,"body":"trashing organisation"},{"speaker":"DEBRA","startTime":740.44,"endTime":745.39,"body":"that is are supporting,"},{"speaker":"DEBRA","startTime":740.44,"endTime":745.39,"body":"supporting corporations"},{"speaker":"DEBRA","startTime":745.39,"endTime":747.52,"body":"because as we all know"},{"speaker":"DEBRA","startTime":745.39,"endTime":747.52,"body":"course corporations are all bad,"},{"speaker":"DEBRA","startTime":747.52,"endTime":749.43,"body":"we don't want to support"},{"speaker":"DEBRA","startTime":747.52,"endTime":749.43,"body":"them of course"},{"speaker":"DEBRA","startTime":749.43,"endTime":752.39,"body":"that's ridiculous, corporations"},{"speaker":"DEBRA","startTime":749.43,"endTime":752.39,"body":"are made up of people."},{"speaker":"DEBRA","startTime":752.39,"endTime":756.21,"body":"But there are some groups"},{"speaker":"DEBRA","startTime":752.39,"endTime":756.21,"body":"that I know"},{"speaker":"DEBRA","startTime":756.21,"endTime":759.44,"body":"as just representing community"},{"speaker":"DEBRA","startTime":756.21,"endTime":759.44,"body":"of people with disabilities"},{"speaker":"DEBRA","startTime":759.44,"endTime":761.2,"body":"that were"},{"speaker":"DEBRA","startTime":759.44,"endTime":761.2,"body":"really concerned about,"},{"speaker":"DEBRA","startTime":761.2,"endTime":764.27,"body":"we're concerned about"},{"speaker":"DEBRA","startTime":761.2,"endTime":764.27,"body":"some of these indexes"},{"speaker":"DEBRA","startTime":764.27,"endTime":766.6,"body":"that can be done"},{"speaker":"DEBRA","startTime":764.27,"endTime":766.6,"body":"around the world"},{"speaker":"DEBRA","startTime":766.6,"endTime":769.21,"body":"and yet you never have had"},{"speaker":"DEBRA","startTime":766.6,"endTime":769.21,"body":"to hire a person"},{"speaker":"DEBRA","startTime":769.21,"endTime":772.29,"body":"with disability and your website"},{"speaker":"DEBRA","startTime":769.21,"endTime":772.29,"body":"don't have to be accessible,"},{"speaker":"DEBRA","startTime":772.29,"endTime":773.59,"body":"that hurts our community."},{"speaker":"DEBRA","startTime":773.59,"endTime":776.29,"body":"I haven't seen BDF"},{"speaker":"DEBRA","startTime":773.59,"endTime":776.29,"body":"done any of that,"},{"speaker":"DEBRA","startTime":776.29,"endTime":780.91,"body":"what I witnessed BDF which is"},{"speaker":"DEBRA","startTime":776.29,"endTime":780.91,"body":"why we appreciate your group"},{"speaker":"DEBRA","startTime":781.72,"endTime":784.12,"body":"you are working"},{"speaker":"DEBRA","startTime":781.72,"endTime":784.12,"body":"with the corporate brands"},{"speaker":"DEBRA","startTime":784.12,"endTime":787.36,"body":"to help them be successful"},{"speaker":"DEBRA","startTime":784.12,"endTime":787.36,"body":"a sour community"},{"speaker":"DEBRA","startTime":787.36,"endTime":790.31,"body":"can be included"},{"speaker":"DEBRA","startTime":787.36,"endTime":790.31,"body":"that what it appears to me."},{"speaker":"DEBRA","startTime":791.03,"endTime":793.74,"body":"But I don't see that"},{"speaker":"DEBRA","startTime":791.03,"endTime":793.74,"body":"always across the board."},{"speaker":"DEBRA","startTime":793.74,"endTime":796.61,"body":"And I know it is not,"},{"speaker":"DEBRA","startTime":793.74,"endTime":796.61,"body":"I'm not asking you to comment"},{"speaker":"DEBRA","startTime":796.61,"endTime":799.39,"body":"on competitors Lucy I'm not"},{"speaker":"DEBRA","startTime":796.61,"endTime":799.39,"body":"but just saying"},{"speaker":"DEBRA","startTime":799.39,"endTime":802.41,"body":"I believe what we need"},{"speaker":"DEBRA","startTime":799.39,"endTime":802.41,"body":"are groups like yours"},{"speaker":"DEBRA","startTime":802.41,"endTime":805.87,"body":"that will actually help the"},{"speaker":"DEBRA","startTime":802.41,"endTime":805.87,"body":"corporate brands be successful."},{"speaker":"DEBRA","startTime":805.87,"endTime":809.8,"body":"We have The Valuable 500,"},{"speaker":"DEBRA","startTime":805.87,"endTime":809.8,"body":"yea wonderful,"},{"speaker":"DEBRA","startTime":809.8,"endTime":813.47,"body":"but what is the community"},{"speaker":"DEBRA","startTime":809.8,"endTime":813.47,"body":"doing to get behind the work"},{"speaker":"DEBRA","startTime":813.47,"endTime":816.54,"body":"that needs to be done by"},{"speaker":"DEBRA","startTime":813.47,"endTime":816.54,"body":"these brands to be successful?"},{"speaker":"DEBRA","startTime":816.54,"endTime":818.72,"body":"We can say,"},{"speaker":"DEBRA","startTime":816.54,"endTime":818.72,"body":"you're all just bad."},{"speaker":"DEBRA","startTime":818.72,"endTime":821.03,"body":"But I don't think that is"},{"speaker":"DEBRA","startTime":818.72,"endTime":821.03,"body":"going to help our community."},{"speaker":"DEBRA","startTime":821.03,"endTime":825.23,"body":"So, you know,"},{"speaker":"DEBRA","startTime":821.03,"endTime":825.23,"body":"things like this research"},{"speaker":"DEBRA","startTime":825.23,"endTime":826.83,"body":"that you're doing can help,"},{"speaker":"DEBRA","startTime":827.42,"endTime":830.23,"body":"but I was wondering Lucy"},{"speaker":"DEBRA","startTime":827.42,"endTime":830.23,"body":"from your perspective"},{"speaker":"DEBRA","startTime":830.23,"endTime":835.19,"body":"what do you think"},{"speaker":"DEBRA","startTime":830.23,"endTime":835.19,"body":"the groups of us like BDF"},{"speaker":"DEBRA","startTime":835.19,"endTime":838.74,"body":"that are trying to help these"},{"speaker":"DEBRA","startTime":835.19,"endTime":838.74,"body":"corporates really do better,"},{"speaker":"DEBRA","startTime":838.74,"endTime":840.93,"body":"not just corporations"},{"speaker":"DEBRA","startTime":838.74,"endTime":840.93,"body":"I know you work with others"},{"speaker":"DEBRA","startTime":840.93,"endTime":844.3,"body":"but what role do we have"},{"speaker":"DEBRA","startTime":840.93,"endTime":844.3,"body":"to make sure they do a good job?"},{"speaker":"DEBRA","startTime":845.87,"endTime":847.48,"body":"What shall we be doing?"},{"speaker":"LUCY","startTime":848.89,"endTime":850.26,"body":"It is a really difficult one."},{"speaker":"LUCY","startTime":850.26,"endTime":852.78,"body":"Obviously, we're funded"},{"speaker":"LUCY","startTime":850.26,"endTime":852.78,"body":"entirely by your membership"},{"speaker":"LUCY","startTime":852.78,"endTime":856.56,"body":"so inevitably there's fantastic"},{"speaker":"LUCY","startTime":852.78,"endTime":856.56,"body":"resources that we have,"},{"speaker":"LUCY","startTime":856.56,"endTime":859.04,"body":"that we have to just provide"},{"speaker":"LUCY","startTime":856.56,"endTime":859.04,"body":"to your members and partners"},{"speaker":"LUCY","startTime":859.04,"endTime":861.98,"body":"that's the way that we are"},{"speaker":"LUCY","startTime":859.04,"endTime":861.98,"body":"structured as an organisation."},{"speaker":"LUCY","startTime":861.98,"endTime":865.51,"body":"We do give some stuff away for"},{"speaker":"LUCY","startTime":861.98,"endTime":865.51,"body":"free which is great when we can."},{"speaker":"LUCY","startTime":865.51,"endTime":866.91,"body":"So, on that text side of things,"},{"speaker":"LUCY","startTime":866.91,"endTime":868.7,"body":"we have our accessibility"},{"speaker":"LUCY","startTime":866.91,"endTime":868.7,"body":"maturity model"},{"speaker":"LUCY","startTime":868.7,"endTime":870.55,"body":"which Neil knows"},{"speaker":"LUCY","startTime":868.7,"endTime":870.55,"body":"inside and outside"},{"speaker":"LUCY","startTime":870.55,"endTime":872.69,"body":"probably or handed it on"},{"speaker":"LUCY","startTime":870.55,"endTime":872.69,"body":"to other people,"},{"speaker":"LUCY","startTime":872.69,"endTime":874.9,"body":"it is far too important"},{"speaker":"LUCY","startTime":872.69,"endTime":874.9,"body":"to be doing that."},{"speaker":"NEIL","startTime":876.15,"endTime":878.06,"body":"I still know it."},{"speaker":"LUCY","startTime":878.06,"endTime":879.82,"body":"So, there's free tools like that"},{"speaker":"LUCY","startTime":879.82,"endTime":881.72,"body":"where you can do a check"},{"speaker":"LUCY","startTime":879.82,"endTime":881.72,"body":"where you are,"},{"speaker":"LUCY","startTime":881.72,"endTime":883.92,"body":"what things do you need"},{"speaker":"LUCY","startTime":881.72,"endTime":883.92,"body":"to be thinking about."},{"speaker":"LUCY","startTime":883.92,"endTime":885.96,"body":"And you know"},{"speaker":"LUCY","startTime":883.92,"endTime":885.96,"body":"that's looking at tech."},{"speaker":"LUCY","startTime":885.96,"endTime":889.02,"body":"But, tech doesn't sit in"},{"speaker":"LUCY","startTime":885.96,"endTime":889.02,"body":"isolation within an organisation"},{"speaker":"LUCY","startTime":889.02,"endTime":891.4,"body":"it tie noose procurement"},{"speaker":"LUCY","startTime":889.02,"endTime":891.4,"body":"ties into adjustments"},{"speaker":"LUCY","startTime":891.4,"endTime":894.4,"body":"and ties in across"},{"speaker":"LUCY","startTime":891.4,"endTime":894.4,"body":"every aspect of your business,"},{"speaker":"LUCY","startTime":894.4,"endTime":897.3,"body":"so it is about working"},{"speaker":"LUCY","startTime":894.4,"endTime":897.3,"body":"with your colleagues"},{"speaker":"LUCY","startTime":897.3,"endTime":899.14,"body":"to ensure that all areas"},{"speaker":"LUCY","startTime":897.3,"endTime":899.14,"body":"of business"},{"speaker":"LUCY","startTime":899.14,"endTime":901.0,"body":"are thinking about"},{"speaker":"LUCY","startTime":899.14,"endTime":901.0,"body":"disability inclusion,"},{"speaker":"LUCY","startTime":901.0,"endTime":902.76,"body":"and one of the things"},{"speaker":"LUCY","startTime":901.0,"endTime":902.76,"body":"I often talk about"},{"speaker":"LUCY","startTime":902.76,"endTime":904.8,"body":"and I know you'll have heard"},{"speaker":"LUCY","startTime":902.76,"endTime":904.8,"body":"this millions of times"},{"speaker":"LUCY","startTime":904.8,"endTime":909.06,"body":"on AXSChat people don't design"},{"speaker":"LUCY","startTime":904.8,"endTime":909.06,"body":"stuff to be inaccessible,"},{"speaker":"LUCY","startTime":909.06,"endTime":911.53,"body":"it is just they"},{"speaker":"LUCY","startTime":909.06,"endTime":911.53,"body":"hadn't thought about it,"},{"speaker":"LUCY","startTime":911.53,"endTime":915.12,"body":"and when they do think about it,"},{"speaker":"LUCY","startTime":911.53,"endTime":915.12,"body":"great things can happen"},{"speaker":"LUCY","startTime":915.12,"endTime":916.51,"body":"and that's the bit"},{"speaker":"LUCY","startTime":915.12,"endTime":916.51,"body":"we have to need to."},{"speaker":"LUCY","startTime":916.51,"endTime":918.06,"body":"I don't think I answered"},{"speaker":"LUCY","startTime":916.51,"endTime":918.06,"body":"your question,"},{"speaker":"LUCY","startTime":918.06,"endTime":919.81,"body":"I have gone off"},{"speaker":"LUCY","startTime":918.06,"endTime":919.81,"body":"on a tangent there."},{"speaker":"DEBRA","startTime":921.48,"endTime":922.81,"body":"To be honest,"},{"speaker":"DEBRA","startTime":922.81,"endTime":927.11,"body":"it isn't a question,"},{"speaker":"DEBRA","startTime":922.81,"endTime":927.11,"body":"do any of us know this?"},{"speaker":"DEBRA","startTime":927.11,"endTime":929.21,"body":"We're figuring it out as we go."},{"speaker":"DEBRA","startTime":929.21,"endTime":932.95,"body":"As we say, you know,"},{"speaker":"DEBRA","startTime":929.21,"endTime":932.95,"body":"we're building the aeroplane"},{"speaker":"DEBRA","startTime":932.95,"endTime":934.44,"body":"while we're flying it,"},{"speaker":"DEBRA","startTime":932.95,"endTime":934.44,"body":"what could go wrong."},{"speaker":"DEBRA","startTime":934.44,"endTime":936.68,"body":"We said that in the US"},{"speaker":"DEBRA","startTime":934.44,"endTime":936.68,"body":"about one of our presidents,"},{"speaker":"DEBRA","startTime":936.68,"endTime":938.58,"body":"but I won't digress."},{"speaker":"DEBRA","startTime":940.1,"endTime":946.43,"body":"But we have to figure it out"},{"speaker":"DEBRA","startTime":940.1,"endTime":946.43,"body":"but, I think once against,"},{"speaker":"DEBRA","startTime":946.43,"endTime":948.17,"body":"it is not going to fix things"},{"speaker":"DEBRA","startTime":948.17,"endTime":951.54,"body":"throwing out large segments"},{"speaker":"DEBRA","startTime":948.17,"endTime":951.54,"body":"of people and saying you're bad."},{"speaker":"DEBRA","startTime":951.54,"endTime":953.69,"body":"So, let me turn it"},{"speaker":"DEBRA","startTime":951.54,"endTime":953.69,"body":"over to Antonio."},{"speaker":"ANTONIO","startTime":956.35,"endTime":959.81,"body":"I was looking to some"},{"speaker":"ANTONIO","startTime":956.35,"endTime":959.81,"body":"of the recommendations"},{"speaker":"ANTONIO","startTime":959.81,"endTime":962.65,"body":"and one of them is"},{"speaker":"ANTONIO","startTime":959.81,"endTime":962.65,"body":"about clear communication."},{"speaker":"ANTONIO","startTime":963.66,"endTime":968.26,"body":"Well, many organisations"},{"speaker":"ANTONIO","startTime":963.66,"endTime":968.26,"body":"they have internal communicator"},{"speaker":"ANTONIO","startTime":968.95,"endTime":971.55,"body":"and communicating"},{"speaker":"ANTONIO","startTime":968.95,"endTime":971.55,"body":"all the time"},{"speaker":"ANTONIO","startTime":971.55,"endTime":975.84,"body":"but, apparently, they are not"},{"speaker":"ANTONIO","startTime":971.55,"endTime":975.84,"body":"reaching the right people so,"},{"speaker":"ANTONIO","startTime":975.84,"endTime":979.13,"body":"with a is failing here"},{"speaker":"ANTONIO","startTime":975.84,"endTime":979.13,"body":"in terms of the communication?"},{"speaker":"ANTONIO","startTime":980.12,"endTime":981.87,"body":"What is your view, Lucy?"},{"speaker":"LUCY","startTime":981.87,"endTime":983.69,"body":"Again, I wasn't involved"},{"speaker":"LUCY","startTime":981.87,"endTime":983.69,"body":"in the detail of the report"},{"speaker":"LUCY","startTime":983.69,"endTime":984.97,"body":"but one of the things"},{"speaker":"LUCY","startTime":983.69,"endTime":984.97,"body":"we do see"},{"speaker":"LUCY","startTime":984.97,"endTime":986.93,"body":"around communication"},{"speaker":"LUCY","startTime":984.97,"endTime":986.93,"body":"is language."},{"speaker":"LUCY","startTime":986.93,"endTime":990.34,"body":"People love a row name"},{"speaker":"LUCY","startTime":986.93,"endTime":990.34,"body":"or being unclear."},{"speaker":"LUCY","startTime":990.34,"endTime":993.21,"body":"What we also find a lot"},{"speaker":"LUCY","startTime":990.34,"endTime":993.21,"body":"is the word \"disability\""},{"speaker":"LUCY","startTime":993.21,"endTime":994.53,"body":"can be emotive."},{"speaker":"LUCY","startTime":994.53,"endTime":997.18,"body":"Some people will really"},{"speaker":"LUCY","startTime":994.53,"endTime":997.18,"body":"identify with that,"},{"speaker":"LUCY","startTime":997.18,"endTime":1000.16,"body":"some people really"},{"speaker":"LUCY","startTime":997.18,"endTime":1000.16,"body":"won't identify with that."},{"speaker":"LUCY","startTime":1000.16,"endTime":1003.27,"body":"I'm not disabled, I don't have"},{"speaker":"LUCY","startTime":1000.16,"endTime":1003.27,"body":"sight loss or wheelchair"},{"speaker":"LUCY","startTime":1003.27,"endTime":1004.82,"body":"user do you know what I mean."},{"speaker":"LUCY","startTime":1004.82,"endTime":1008.59,"body":"What we try and talk"},{"speaker":"LUCY","startTime":1004.82,"endTime":1008.59,"body":"about for members of BDF"},{"speaker":"LUCY","startTime":1008.59,"endTime":1011.94,"body":"we help guide them"},{"speaker":"LUCY","startTime":1008.59,"endTime":1011.94,"body":"what is inclusive language"},{"speaker":"LUCY","startTime":1011.94,"endTime":1014.26,"body":"to make sure people understand"},{"speaker":"LUCY","startTime":1011.94,"endTime":1014.26,"body":"this would include"},{"speaker":"LUCY","startTime":1014.26,"endTime":1016.45,"body":"with people"},{"speaker":"LUCY","startTime":1014.26,"endTime":1016.45,"body":"neurodivergent conditions,"},{"speaker":"LUCY","startTime":1016.45,"endTime":1020.16,"body":"sight loss, et cetera,"},{"speaker":"LUCY","startTime":1016.45,"endTime":1020.16,"body":"giving examples can be helpful"},{"speaker":"LUCY","startTime":1020.16,"endTime":1023.09,"body":"because disability"},{"speaker":"LUCY","startTime":1020.16,"endTime":1023.09,"body":"is such a broad term."},{"speaker":"LUCY","startTime":1023.09,"endTime":1024.73,"body":"We're the Business"},{"speaker":"LUCY","startTime":1023.09,"endTime":1024.73,"body":"Disability Forum"},{"speaker":"LUCY","startTime":1024.73,"endTime":1027.1,"body":"so it is intrinsic"},{"speaker":"LUCY","startTime":1024.73,"endTime":1027.1,"body":"to what we do,"},{"speaker":"LUCY","startTime":1027.1,"endTime":1030.01,"body":"but disability"},{"speaker":"LUCY","startTime":1027.1,"endTime":1030.01,"body":"isn't not a bad word"},{"speaker":"LUCY","startTime":1030.01,"endTime":1032.89,"body":"it just had a lot of"},{"speaker":"LUCY","startTime":1030.01,"endTime":1032.89,"body":"bad history connected to it."},{"speaker":"LUCY","startTime":1032.89,"endTime":1036.59,"body":"But let's not let that word"},{"speaker":"LUCY","startTime":1032.89,"endTime":1036.59,"body":"be the barrier"},{"speaker":"LUCY","startTime":1036.59,"endTime":1039.89,"body":"to stop people accessing"},{"speaker":"LUCY","startTime":1036.59,"endTime":1039.89,"body":"or removing their barriers"},{"speaker":"LUCY","startTime":1039.89,"endTime":1041.96,"body":"to the stuff"},{"speaker":"LUCY","startTime":1039.89,"endTime":1041.96,"body":"that they need really."},{"speaker":"NEIL","startTime":1043.17,"endTime":1046.12,"body":"I think disability"},{"speaker":"NEIL","startTime":1043.17,"endTime":1046.12,"body":"is a loaded word."},{"speaker":"NEIL","startTime":1047.35,"endTime":1053.54,"body":"But then if you talk to most"},{"speaker":"NEIL","startTime":1047.35,"endTime":1053.54,"body":"people that are in the community"},{"speaker":"NEIL","startTime":1053.54,"endTime":1056.94,"body":"that identify"},{"speaker":"NEIL","startTime":1053.54,"endTime":1056.94,"body":"as having a disability,"},{"speaker":"NEIL","startTime":1056.94,"endTime":1064.44,"body":"they much prefer it to the"},{"speaker":"NEIL","startTime":1056.94,"endTime":1064.44,"body":"euphemisms that often get used"},{"speaker":"NEIL","startTime":1064.44,"endTime":1067.31,"body":"because people that"},{"speaker":"NEIL","startTime":1064.44,"endTime":1067.31,"body":"don't have disabilities"},{"speaker":"NEIL","startTime":1067.31,"endTime":1071.56,"body":"don't feel comfortable"},{"speaker":"NEIL","startTime":1067.31,"endTime":1071.56,"body":"with the idea of disability."},{"speaker":"NEIL","startTime":1071.56,"endTime":1078.19,"body":"So, that whole area"},{"speaker":"NEIL","startTime":1071.56,"endTime":1078.19,"body":"of addressing organisational"},{"speaker":"NEIL","startTime":1078.19,"endTime":1079.66,"body":"comforted and confidence"},{"speaker":"NEIL","startTime":1079.66,"endTime":1082.69,"body":"which is something that"},{"speaker":"NEIL","startTime":1079.66,"endTime":1082.69,"body":"BDF have long done work"},{"speaker":"NEIL","startTime":1082.69,"endTime":1088.4,"body":"on historically has done work"},{"speaker":"NEIL","startTime":1082.69,"endTime":1088.4,"body":"on disability confidence"},{"speaker":"NEIL","startTime":1088.4,"endTime":1094.15,"body":"within organisations you know"},{"speaker":"NEIL","startTime":1088.4,"endTime":1094.15,"body":"and then, through the models"},{"speaker":"NEIL","startTime":1094.15,"endTime":1097.72,"body":"and the task forces helping to"},{"speaker":"NEIL","startTime":1094.15,"endTime":1097.72,"body":"drive the competence as well."},{"speaker":"NEIL","startTime":1099.67,"endTime":1106.05,"body":"It is really important,"},{"speaker":"NEIL","startTime":1099.67,"endTime":1106.05,"body":"I think that one of the things"},{"speaker":"NEIL","startTime":1106.05,"endTime":1108.72,"body":"we were talking"},{"speaker":"NEIL","startTime":1106.05,"endTime":1108.72,"body":"about off air with,"},{"speaker":"NEIL","startTime":1111.33,"endTime":1116.54,"body":"it was that all of us here have"},{"speaker":"NEIL","startTime":1111.33,"endTime":1116.54,"body":"a connection to disabilities,"},{"speaker":"NEIL","startTime":1116.54,"endTime":1119.72,"body":"we've part of the community"},{"speaker":"NEIL","startTime":1116.54,"endTime":1119.72,"body":"in one way or another,"},{"speaker":"NEIL","startTime":1122.87,"endTime":1125.02,"body":"it is hard work"},{"speaker":"NEIL","startTime":1122.87,"endTime":1125.02,"body":"sometimes you know."},{"speaker":"NEIL","startTime":1125.02,"endTime":1128.27,"body":"There's lots of reasons"},{"speaker":"NEIL","startTime":1125.02,"endTime":1128.27,"body":"why things don't work,"},{"speaker":"NEIL","startTime":1128.27,"endTime":1137.56,"body":"why it is frustrating but that"},{"speaker":"NEIL","startTime":1128.27,"endTime":1137.56,"body":"and there's a lot of anger"},{"speaker":"NEIL","startTime":1138.15,"endTime":1142.1,"body":"in the in the community"},{"speaker":"NEIL","startTime":1138.15,"endTime":1142.1,"body":"and in the communications."},{"speaker":"NEIL","startTime":1142.9,"endTime":1148.13,"body":"And that in itself"},{"speaker":"NEIL","startTime":1142.9,"endTime":1148.13,"body":"becomes hard work"},{"speaker":"NEIL","startTime":1148.13,"endTime":1149.92,"body":"because you got"},{"speaker":"NEIL","startTime":1148.13,"endTime":1149.92,"body":"the emotional labour"},{"speaker":"NEIL","startTime":1149.92,"endTime":1152.45,"body":"of dealing with"},{"speaker":"NEIL","startTime":1149.92,"endTime":1152.45,"body":"the anger as well."},{"speaker":"NEIL","startTime":1152.45,"endTime":1157.53,"body":"So, how can we how can"},{"speaker":"NEIL","startTime":1152.45,"endTime":1157.53,"body":"we have those better,"},{"speaker":"NEIL","startTime":1157.53,"endTime":1160.41,"body":"more positive conversations"},{"speaker":"NEIL","startTime":1160.41,"endTime":1164.43,"body":"because I think that it can"},{"speaker":"NEIL","startTime":1160.41,"endTime":1164.43,"body":"be off putting for people"},{"speaker":"NEIL","startTime":1164.43,"endTime":1169.36,"body":"just to be hit with those walls"},{"speaker":"NEIL","startTime":1164.43,"endTime":1169.36,"body":"of angst and fury?"},{"speaker":"LUCY","startTime":1170.18,"endTime":1171.47,"body":"Yeah, I don't know"},{"speaker":"LUCY","startTime":1171.47,"endTime":1172.82,"body":"necessarily know"},{"speaker":"LUCY","startTime":1171.47,"endTime":1172.82,"body":"the answer to that."},{"speaker":"LUCY","startTime":1172.82,"endTime":1176.32,"body":"What I would say in our meetings"},{"speaker":"LUCY","startTime":1172.82,"endTime":1176.32,"body":"we create a safe space"},{"speaker":"LUCY","startTime":1176.32,"endTime":1179.13,"body":"where people, inevitably people"},{"speaker":"LUCY","startTime":1176.32,"endTime":1179.13,"body":"want to vent a little bit,"},{"speaker":"LUCY","startTime":1179.13,"endTime":1180.57,"body":"I think that’s completely"},{"speaker":"LUCY","startTime":1179.13,"endTime":1180.57,"body":"understandable."},{"speaker":"LUCY","startTime":1180.57,"endTime":1184.64,"body":"What we focus on is outcomes"},{"speaker":"LUCY","startTime":1180.57,"endTime":1184.64,"body":"or positivities of it,"},{"speaker":"LUCY","startTime":1184.64,"endTime":1186.6,"body":"to try and find"},{"speaker":"LUCY","startTime":1184.64,"endTime":1186.6,"body":"the solutions of it."},{"speaker":"LUCY","startTime":1186.6,"endTime":1189.06,"body":"So social media"},{"speaker":"LUCY","startTime":1186.6,"endTime":1189.06,"body":"is a slightly different,"},{"speaker":"LUCY","startTime":1189.06,"endTime":1190.66,"body":"I would say beast"},{"speaker":"LUCY","startTime":1189.06,"endTime":1190.66,"body":"in that one."},{"speaker":"LUCY","startTime":1191.99,"endTime":1196.69,"body":"And I think my, I've been"},{"speaker":"LUCY","startTime":1191.99,"endTime":1196.69,"body":"in amputee for 30 years now,"},{"speaker":"LUCY","startTime":1197.34,"endTime":1198.99,"body":"it is my anniversary"},{"speaker":"LUCY","startTime":1197.34,"endTime":1198.99,"body":"at the end of the year,"},{"speaker":"LUCY","startTime":1198.99,"endTime":1202.36,"body":"so it is anniversary birthday"},{"speaker":"LUCY","startTime":1198.99,"endTime":1202.36,"body":"at the end of this year,"},{"speaker":"LUCY","startTime":1203.58,"endTime":1206.32,"body":"so I understand"},{"speaker":"LUCY","startTime":1203.58,"endTime":1206.32,"body":"the frustrations of living"},{"speaker":"LUCY","startTime":1206.32,"endTime":1207.92,"body":"with disability"},{"speaker":"LUCY","startTime":1206.32,"endTime":1207.92,"body":"the day in and day"},{"speaker":"LUCY","startTime":1207.92,"endTime":1213.02,"body":"out the what's that like so from"},{"speaker":"LUCY","startTime":1207.92,"endTime":1213.02,"body":"a personal perspective do I."},{"speaker":"LUCY","startTime":1213.02,"endTime":1214.93,"body":"And I do understand"},{"speaker":"LUCY","startTime":1213.02,"endTime":1214.93,"body":"people's frustration"},{"speaker":"LUCY","startTime":1214.93,"endTime":1217.71,"body":"when they're confronted"},{"speaker":"LUCY","startTime":1214.93,"endTime":1217.71,"body":"with ableism."},{"speaker":"LUCY","startTime":1217.71,"endTime":1219.82,"body":"But there's a huge part"},{"speaker":"LUCY","startTime":1217.71,"endTime":1219.82,"body":"of me that thinks,"},{"speaker":"LUCY","startTime":1219.82,"endTime":1223.16,"body":"let's support and work with"},{"speaker":"LUCY","startTime":1219.82,"endTime":1223.16,"body":"people to help educate them."},{"speaker":"LUCY","startTime":1223.16,"endTime":1224.5,"body":"Now when you hit a brick wall"},{"speaker":"LUCY","startTime":1224.5,"endTime":1226.91,"body":"and you say you're"},{"speaker":"LUCY","startTime":1224.5,"endTime":1226.91,"body":"having to go again,"},{"speaker":"LUCY","startTime":1226.91,"endTime":1230.5,"body":"I understand that frustration,"},{"speaker":"LUCY","startTime":1226.91,"endTime":1230.5,"body":"but it is how do we tackle"},{"speaker":"LUCY","startTime":1230.5,"endTime":1233.52,"body":"this as a community"},{"speaker":"LUCY","startTime":1230.5,"endTime":1233.52,"body":"in a really positive way."},{"speaker":"LUCY","startTime":1233.52,"endTime":1235.48,"body":"So, something around"},{"speaker":"LUCY","startTime":1233.52,"endTime":1235.48,"body":"that positivity"},{"speaker":"LUCY","startTime":1235.48,"endTime":1237.21,"body":"without being naive"},{"speaker":"LUCY","startTime":1235.48,"endTime":1237.21,"body":"about it,"},{"speaker":"LUCY","startTime":1237.21,"endTime":1239.19,"body":"life can be really"},{"speaker":"LUCY","startTime":1237.21,"endTime":1239.19,"body":"tough sometimes"},{"speaker":"LUCY","startTime":1239.19,"endTime":1243.61,"body":"and the challenges that people"},{"speaker":"LUCY","startTime":1239.19,"endTime":1243.61,"body":"face day in day out,"},{"speaker":"LUCY","startTime":1243.61,"endTime":1246.32,"body":"many times during the course"},{"speaker":"LUCY","startTime":1243.61,"endTime":1246.32,"body":"of a day are tough."},{"speaker":"LUCY","startTime":1247.61,"endTime":1250.58,"body":"And that resilience"},{"speaker":"LUCY","startTime":1247.61,"endTime":1250.58,"body":"is exhausting"},{"speaker":"LUCY","startTime":1250.58,"endTime":1253.93,"body":"and why should we have to be."},{"speaker":"LUCY","startTime":1250.58,"endTime":1253.93,"body":"I understand all those things,"},{"speaker":"LUCY","startTime":1253.93,"endTime":1257.55,"body":"but I still think let's keep"},{"speaker":"LUCY","startTime":1253.93,"endTime":1257.55,"body":"a positive spin on this,"},{"speaker":"LUCY","startTime":1257.55,"endTime":1260.9,"body":"as much as we possibly can."},{"speaker":"LUCY","startTime":1257.55,"endTime":1260.9,"body":"Even through gritted teeth."},{"speaker":"LUCY","startTime":1260.9,"endTime":1263.06,"body":"I mean I was looking"},{"speaker":"LUCY","startTime":1260.9,"endTime":1263.06,"body":"at a car the other week,"},{"speaker":"LUCY","startTime":1263.06,"endTime":1265.02,"body":"I went to test the drive,"},{"speaker":"LUCY","startTime":1263.06,"endTime":1265.02,"body":"the guy was awful,"},{"speaker":"LUCY","startTime":1265.02,"endTime":1266.3,"body":"so rude to us,"},{"speaker":"LUCY","startTime":1266.3,"endTime":1268.57,"body":"he sat at the back"},{"speaker":"LUCY","startTime":1266.3,"endTime":1268.57,"body":"of the car on his phone,"},{"speaker":"LUCY","startTime":1268.57,"endTime":1271.05,"body":"hardly bothered to talk to us"},{"speaker":"LUCY","startTime":1268.57,"endTime":1271.05,"body":"and answer questions."},{"speaker":"LUCY","startTime":1271.05,"endTime":1274.0,"body":"Maybe it was me - at the end"},{"speaker":"LUCY","startTime":1271.05,"endTime":1274.0,"body":"I was like thank you so much"},{"speaker":"LUCY","startTime":1274.0,"endTime":1276.24,"body":"for taking us out,"},{"speaker":"LUCY","startTime":1274.0,"endTime":1276.24,"body":"I really appreciate it."},{"speaker":"LUCY","startTime":1277.27,"endTime":1279.99,"body":"And I kind of think,"},{"speaker":"LUCY","startTime":1277.27,"endTime":1279.99,"body":"kill people with kindness"},{"speaker":"LUCY","startTime":1279.99,"endTime":1283.25,"body":"almost because actually,"},{"speaker":"LUCY","startTime":1279.99,"endTime":1283.25,"body":"why should that bring me down"},{"speaker":"LUCY","startTime":1283.25,"endTime":1284.61,"body":"and I get really annoyed"},{"speaker":"LUCY","startTime":1283.25,"endTime":1284.61,"body":"about that,"},{"speaker":"LUCY","startTime":1284.61,"endTime":1287.61,"body":"all that will do"},{"speaker":"LUCY","startTime":1284.61,"endTime":1287.61,"body":"is make me annoyed and I think,"},{"speaker":"LUCY","startTime":1287.61,"endTime":1289.68,"body":"we all need to have resilience,"},{"speaker":"LUCY","startTime":1289.68,"endTime":1292.729,"body":"maybe it is called twofaced,"},{"speaker":"LUCY","startTime":1289.68,"endTime":1292.729,"body":"maybe it is called professional."},{"speaker":"LUCY","startTime":1293.44,"endTime":1295.96,"body":"But I think don't let"},{"speaker":"LUCY","startTime":1293.44,"endTime":1295.96,"body":"other people drag you down."},{"speaker":"LUCY","startTime":1295.96,"endTime":1299.07,"body":"I know that is really hard"},{"speaker":"LUCY","startTime":1295.96,"endTime":1299.07,"body":"and we have bad days"},{"speaker":"LUCY","startTime":1299.07,"endTime":1303.01,"body":"but keep the positivity up,"},{"speaker":"LUCY","startTime":1299.07,"endTime":1303.01,"body":"that's my vibe on that one."},{"speaker":"DEBRA","startTime":1303.72,"endTime":1305.73,"body":"I agree, and you know,"},{"speaker":"DEBRA","startTime":1305.73,"endTime":1307.49,"body":"it is so easy to complain,"},{"speaker":"DEBRA","startTime":1307.49,"endTime":1309.74,"body":"because there's a lot"},{"speaker":"DEBRA","startTime":1307.49,"endTime":1309.74,"body":"to complain about."},{"speaker":"DEBRA","startTime":1309.74,"endTime":1311.35,"body":"And there's a lot"},{"speaker":"DEBRA","startTime":1309.74,"endTime":1311.35,"body":"to be mad about,"},{"speaker":"DEBRA","startTime":1311.35,"endTime":1314.88,"body":"and there's a lot the way"},{"speaker":"DEBRA","startTime":1311.35,"endTime":1314.88,"body":"I'm looking at it these days,"},{"speaker":"DEBRA","startTime":1315.85,"endTime":1317.38,"body":"I don't want to hear"},{"speaker":"DEBRA","startTime":1315.85,"endTime":1317.38,"body":"your complaints"},{"speaker":"DEBRA","startTime":1317.38,"endTime":1319.16,"body":"and I'm not going to let"},{"speaker":"DEBRA","startTime":1317.38,"endTime":1319.16,"body":"you hear my complaints,"},{"speaker":"DEBRA","startTime":1319.16,"endTime":1321.61,"body":"but I want to know"},{"speaker":"DEBRA","startTime":1319.16,"endTime":1321.61,"body":"what you're doing personally,"},{"speaker":"DEBRA","startTime":1321.61,"endTime":1324.04,"body":"you to make a world"},{"speaker":"DEBRA","startTime":1321.61,"endTime":1324.04,"body":"a better place?"},{"speaker":"DEBRA","startTime":1324.84,"endTime":1326.41,"body":"What are you doing?"},{"speaker":"DEBRA","startTime":1326.41,"endTime":1327.87,"body":"Because we all can"},{"speaker":"DEBRA","startTime":1326.41,"endTime":1327.87,"body":"do little things"},{"speaker":"DEBRA","startTime":1327.87,"endTime":1329.08,"body":"so I'm with you"},{"speaker":"LUCY","startTime":1329.08,"endTime":1331.24,"body":"It is not faking it"},{"speaker":"LUCY","startTime":1329.08,"endTime":1331.24,"body":"until you are making it,"},{"speaker":"LUCY","startTime":1331.24,"endTime":1332.52,"body":"or anything else"},{"speaker":"LUCY","startTime":1331.24,"endTime":1332.52,"body":"but it is not"},{"speaker":"LUCY","startTime":1332.52,"endTime":1335.59,"body":"I'm not going to let you"},{"speaker":"LUCY","startTime":1332.52,"endTime":1335.59,"body":"ruin my day."},{"speaker":"DEBRA","startTime":1335.59,"endTime":1337.19,"body":"Things are too hard."},{"speaker":"DEBRA","startTime":1337.93,"endTime":1341.61,"body":"My business partner"},{"speaker":"DEBRA","startTime":1337.93,"endTime":1341.61,"body":"Richard sadly, 13 days ago"},{"speaker":"DEBRA","startTime":1341.61,"endTime":1343.69,"body":"he lost his father"},{"speaker":"DEBRA","startTime":1341.61,"endTime":1343.69,"body":"it was horrible,"},{"speaker":"DEBRA","startTime":1343.69,"endTime":1346.67,"body":"sad,"},{"speaker":"DEBRA","startTime":1343.69,"endTime":1346.67,"body":"well his mother died yesterday,"},{"speaker":"DEBRA","startTime":1346.67,"endTime":1348.68,"body":"you just don't know"},{"speaker":"DEBRA","startTime":1346.67,"endTime":1348.68,"body":"what people are walking,"},{"speaker":"DEBRA","startTime":1348.68,"endTime":1352.84,"body":"she wasn't sick, you don't know"},{"speaker":"DEBRA","startTime":1348.68,"endTime":1352.84,"body":"what people are dealing with,"},{"speaker":"DEBRA","startTime":1352.84,"endTime":1355.4,"body":"but assume"},{"speaker":"DEBRA","startTime":1352.84,"endTime":1355.4,"body":"they're being traumatised."},{"speaker":"DEBRA","startTime":1356.29,"endTime":1359.57,"body":"Horribly traumatised."},{"speaker":"DEBRA","startTime":1356.29,"endTime":1359.57,"body":"I know my family was traumatised"},{"speaker":"DEBRA","startTime":1359.57,"endTime":1363.6,"body":"so couldn't we just maybe give"},{"speaker":"DEBRA","startTime":1359.57,"endTime":1363.6,"body":"each other a tiny little break"},{"speaker":"DEBRA","startTime":1363.6,"endTime":1366.34,"body":"and be kinder to each other"},{"speaker":"DEBRA","startTime":1363.6,"endTime":1366.34,"body":"because it is really hard."},{"speaker":"DEBRA","startTime":1366.34,"endTime":1367.94,"body":"It is really hard."},{"speaker":"NEIL","startTime":1369.56,"endTime":1370.87,"body":"And that old saying -"},{"speaker":"NEIL","startTime":1370.87,"endTime":1373.98,"body":"you catch more flies"},{"speaker":"NEIL","startTime":1370.87,"endTime":1373.98,"body":"with honey than with vinegar."},{"speaker":"NEIL","startTime":1375.09,"endTime":1376.79,"body":"It still applies."},{"speaker":"NEIL","startTime":1376.79,"endTime":1383.98,"body":"You know, when we collaborate,"},{"speaker":"NEIL","startTime":1376.79,"endTime":1383.98,"body":"we are able to achieve more."},{"speaker":"NEIL","startTime":1383.98,"endTime":1388.66,"body":"Now I get that there is a place"},{"speaker":"NEIL","startTime":1383.98,"endTime":1388.66,"body":"for protest"},{"speaker":"NEIL","startTime":1388.66,"endTime":1390.26,"body":"and frustration you know."},{"speaker":"NEIL","startTime":1390.77,"endTime":1396.57,"body":"We as a community lost some of"},{"speaker":"NEIL","startTime":1390.77,"endTime":1396.57,"body":"our biggest protest leaders,"},{"speaker":"NEIL","startTime":1398.05,"endTime":1403.72,"body":"Judy Heumann was recognised"},{"speaker":"NEIL","startTime":1398.05,"endTime":1403.72,"body":"for the work"},{"speaker":"NEIL","startTime":1403.72,"endTime":1407.72,"body":"that she and others"},{"speaker":"NEIL","startTime":1403.72,"endTime":1407.72,"body":"led to protest."},{"speaker":"NEIL","startTime":1407.72,"endTime":1411.33,"body":"So it is not that"},{"speaker":"NEIL","startTime":1407.72,"endTime":1411.33,"body":"we don't raise the issue,"},{"speaker":"NEIL","startTime":1413.46,"endTime":1419.13,"body":"I'm not suggesting that it is"},{"speaker":"NEIL","startTime":1413.46,"endTime":1419.13,"body":"about how we address"},{"speaker":"NEIL","startTime":1419.13,"endTime":1424.64,"body":"those issues without the anger"},{"speaker":"NEIL","startTime":1419.13,"endTime":1424.64,"body":"becoming all consuming,"},{"speaker":"NEIL","startTime":1424.64,"endTime":1430.85,"body":"you know, it is the issues that"},{"speaker":"NEIL","startTime":1424.64,"endTime":1430.85,"body":"matter more than the emotion."},{"speaker":"NEIL","startTime":1430.85,"endTime":1434.47,"body":"Now, I get that"},{"speaker":"NEIL","startTime":1430.85,"endTime":1434.47,"body":"it is emotional."},{"speaker":"NEIL","startTime":1434.47,"endTime":1437.75,"body":"I get emotional when"},{"speaker":"NEIL","startTime":1434.47,"endTime":1437.75,"body":"I'm denied access to things."},{"speaker":"NEIL","startTime":1438.79,"endTime":1440.22,"body":"But, at the same time"},{"speaker":"NEIL","startTime":1438.79,"endTime":1440.22,"body":"it is yes,"},{"speaker":"NEIL","startTime":1440.22,"endTime":1444.25,"body":"it is working out how"},{"speaker":"NEIL","startTime":1440.22,"endTime":1444.25,"body":"to moderate that emotion"},{"speaker":"NEIL","startTime":1444.25,"endTime":1448.38,"body":"to a point where you're able"},{"speaker":"NEIL","startTime":1444.25,"endTime":1448.38,"body":"to have those civil interactions"},{"speaker":"NEIL","startTime":1448.38,"endTime":1452.17,"body":"with people that move"},{"speaker":"NEIL","startTime":1448.38,"endTime":1452.17,"body":"the thing forward."},{"speaker":"LUCY","startTime":1452.81,"endTime":1454.04,"body":"Yeah."},{"speaker":"LUCY","startTime":1454.04,"endTime":1457.16,"body":"I don't know about you"},{"speaker":"LUCY","startTime":1454.04,"endTime":1457.16,"body":"especially it"},{"speaker":"LUCY","startTime":1457.16,"endTime":1458.89,"body":"was brewing"},{"speaker":"LUCY","startTime":1457.16,"endTime":1458.89,"body":"a little bit preCovid"},{"speaker":"LUCY","startTime":1458.89,"endTime":1461.76,"body":"but certainly in the last year"},{"speaker":"LUCY","startTime":1458.89,"endTime":1461.76,"body":"the world feels very divisive,"},{"speaker":"LUCY","startTime":1461.76,"endTime":1464.09,"body":"and I think we look"},{"speaker":"LUCY","startTime":1461.76,"endTime":1464.09,"body":"for differences"},{"speaker":"LUCY","startTime":1464.09,"endTime":1465.49,"body":"rather than similarities."},{"speaker":"LUCY","startTime":1465.49,"endTime":1467.38,"body":"And I think we just need"},{"speaker":"LUCY","startTime":1465.49,"endTime":1467.38,"body":"to change the narrative"},{"speaker":"LUCY","startTime":1467.38,"endTime":1468.66,"body":"on that a little bit,"},{"speaker":"LUCY","startTime":1468.66,"endTime":1470.82,"body":"to look for the commonality"},{"speaker":"LUCY","startTime":1468.66,"endTime":1470.82,"body":"and again,"},{"speaker":"LUCY","startTime":1471.63,"endTime":1472.87,"body":"I think we'll even get it"},{"speaker":"LUCY","startTime":1472.87,"endTime":1474.83,"body":"within the disability community"},{"speaker":"LUCY","startTime":1472.87,"endTime":1474.83,"body":"a little bit,"},{"speaker":"LUCY","startTime":1474.83,"endTime":1478.76,"body":"I see it almost becomes"},{"speaker":"LUCY","startTime":1474.83,"endTime":1478.76,"body":"a pecking order of top trumps"},{"speaker":"LUCY","startTime":1478.76,"endTime":1481.82,"body":"of who has the best"},{"speaker":"LUCY","startTime":1478.76,"endTime":1481.82,"body":"or most disabilities"},{"speaker":"LUCY","startTime":1481.82,"endTime":1483.63,"body":"and it doesn't matter,"},{"speaker":"LUCY","startTime":1483.63,"endTime":1486.94,"body":"we're acquiring more"},{"speaker":"LUCY","startTime":1483.63,"endTime":1486.94,"body":"disabilities, day-on-day almost."},{"speaker":"LUCY","startTime":1488.52,"endTime":1491.85,"body":"So, it is, just through"},{"speaker":"LUCY","startTime":1488.52,"endTime":1491.85,"body":"the ageing process,"},{"speaker":"LUCY","startTime":1491.85,"endTime":1495.2,"body":"and I think we just need"},{"speaker":"LUCY","startTime":1491.85,"endTime":1495.2,"body":"to not worry about that too much"},{"speaker":"LUCY","startTime":1495.2,"endTime":1497.86,"body":"but focus on what we can do,"},{"speaker":"LUCY","startTime":1497.86,"endTime":1502.19,"body":"what can impact and be"},{"speaker":"LUCY","startTime":1497.86,"endTime":1502.19,"body":"in the best people we can be"},{"speaker":"LUCY","startTime":1502.19,"endTime":1503.73,"body":"and look for what is similar,"},{"speaker":"LUCY","startTime":1503.73,"endTime":1505.97,"body":"because that's a lot"},{"speaker":"LUCY","startTime":1503.73,"endTime":1505.97,"body":"of similarity, I think."},{"speaker":"DEBRA","startTime":1507.33,"endTime":1509.85,"body":"Yes, and give"},{"speaker":"DEBRA","startTime":1507.33,"endTime":1509.85,"body":"each other a break,"},{"speaker":"DEBRA","startTime":1509.85,"endTime":1512.01,"body":"can we just give each other"},{"speaker":"DEBRA","startTime":1509.85,"endTime":1512.01,"body":"a break right now."},{"speaker":"LUCY","startTime":1512.01,"endTime":1513.86,"body":"Maybe even a hug"},{"speaker":"LUCY","startTime":1512.01,"endTime":1513.86,"body":"every now and again."},{"speaker":"DEBRA","startTime":1515.9,"endTime":1518.4,"body":"Touching people,"},{"speaker":"DEBRA","startTime":1515.9,"endTime":1518.4,"body":"and I mean this,"},{"speaker":"DEBRA","startTime":1518.4,"endTime":1521.45,"body":"you know, it is just really nice"},{"speaker":"DEBRA","startTime":1518.4,"endTime":1521.45,"body":"sometimes to get a hug."},{"speaker":"DEBRA","startTime":1521.45,"endTime":1523.06,"body":"I remember getting a hug"},{"speaker":"DEBRA","startTime":1521.45,"endTime":1523.06,"body":"from Roxanne"},{"speaker":"DEBRA","startTime":1523.06,"endTime":1527.01,"body":"and my dear friend from Geneva,"},{"speaker":"DEBRA","startTime":1523.06,"endTime":1527.01,"body":"it is just gold,"},{"speaker":"DEBRA","startTime":1527.01,"endTime":1530.23,"body":"it makes you feel like oh I like"},{"speaker":"DEBRA","startTime":1527.01,"endTime":1530.23,"body":"being around human beings,"},{"speaker":"DEBRA","startTime":1530.23,"endTime":1533.08,"body":"that's right."},{"speaker":"DEBRA","startTime":1530.23,"endTime":1533.08,"body":"Most of them."},{"speaker":"NEIL","startTime":1535.51,"endTime":1537.41,"body":"Some of them!"},{"speaker":"DEBRA","startTime":1537.41,"endTime":1539.01,"body":"Right."},{"speaker":"NEIL","startTime":1540.81,"endTime":1542.89,"body":"I'll get a thank you in my box."},{"speaker":"NEIL","startTime":1545.1,"endTime":1549.72,"body":"So, yeah, I think that yes,"},{"speaker":"NEIL","startTime":1545.1,"endTime":1549.72,"body":"we do need to be nice."},{"speaker":"NEIL","startTime":1549.72,"endTime":1552.93,"body":"And that was one of the things"},{"speaker":"NEIL","startTime":1549.72,"endTime":1552.93,"body":"that BDF have always done well."},{"speaker":"DEBRA","startTime":1552.93,"endTime":1554.13,"body":"I agree."},{"speaker":"NEIL","startTime":1554.13,"endTime":1555.73,"body":"That safe space."},{"speaker":"DEBRA","startTime":1557.21,"endTime":1559.52,"body":"Actually, I think Neil BDF"},{"speaker":"DEBRA","startTime":1559.52,"endTime":1561.97,"body":"have really been"},{"speaker":"DEBRA","startTime":1559.52,"endTime":1561.97,"body":"a role model with that,"},{"speaker":"DEBRA","startTime":1561.97,"endTime":1565.22,"body":"because I've seen other business"},{"speaker":"DEBRA","startTime":1561.97,"endTime":1565.22,"body":"to business grouping"},{"speaker":"DEBRA","startTime":1565.22,"endTime":1567.48,"body":"with just so competitive"},{"speaker":"DEBRA","startTime":1565.22,"endTime":1567.48,"body":"and it is like,"},{"speaker":"DEBRA","startTime":1567.48,"endTime":1569.72,"body":"oh no we'll rule the world."},{"speaker":"DEBRA","startTime":1569.72,"endTime":1572.98,"body":"It is like, why disappoint"},{"speaker":"DEBRA","startTime":1569.72,"endTime":1572.98,"body":"we not all rule the world."},{"speaker":"DEBRA","startTime":1572.98,"endTime":1575.51,"body":"Why don't we instead"},{"speaker":"DEBRA","startTime":1572.98,"endTime":1575.51,"body":"help each other."},{"speaker":"DEBRA","startTime":1576.82,"endTime":1579.08,"body":"So, I just appreciate"},{"speaker":"DEBRA","startTime":1576.82,"endTime":1579.08,"body":"the leadership"},{"speaker":"DEBRA","startTime":1579.08,"endTime":1580.68,"body":"that I've seen from BDF."},{"speaker":"NEIL","startTime":1581.45,"endTime":1583.17,"body":"Yeah, I do think"},{"speaker":"NEIL","startTime":1581.45,"endTime":1583.17,"body":"it is collaborative"},{"speaker":"NEIL","startTime":1583.17,"endTime":1586.96,"body":"and we need to learn,"},{"speaker":"NEIL","startTime":1583.17,"endTime":1586.96,"body":"relearn collaboration."},{"speaker":"NEIL","startTime":1588.25,"endTime":1595.58,"body":"As humans, because collaboration"},{"speaker":"NEIL","startTime":1588.25,"endTime":1595.58,"body":"doesn't mean Teams or Slack."},{"speaker":"NEIL","startTime":1595.58,"endTime":1601.45,"body":"It is, it is what it is"},{"speaker":"NEIL","startTime":1595.58,"endTime":1601.45,"body":"being boiled down to,"},{"speaker":"NEIL","startTime":1601.45,"endTime":1603.76,"body":"collaboration is"},{"speaker":"NEIL","startTime":1601.45,"endTime":1603.76,"body":"an approach to life."},{"speaker":"DEBRA","startTime":1605.31,"endTime":1606.77,"body":"Right."},{"speaker":"LUCY","startTime":1606.77,"endTime":1609.33,"body":"I think the other thing"},{"speaker":"LUCY","startTime":1606.77,"endTime":1609.33,"body":"we're good at is we're pragmatic"},{"speaker":"LUCY","startTime":1609.33,"endTime":1611.91,"body":"and we have toolkits"},{"speaker":"LUCY","startTime":1609.33,"endTime":1611.91,"body":"and great solutions"},{"speaker":"LUCY","startTime":1611.91,"endTime":1615.77,"body":"in place now on our resources"},{"speaker":"LUCY","startTime":1611.91,"endTime":1615.77,"body":"to really try and guide people."},{"speaker":"LUCY","startTime":1615.77,"endTime":1618.55,"body":"But not to go,"},{"speaker":"LUCY","startTime":1615.77,"endTime":1618.55,"body":"this is how you do it"},{"speaker":"LUCY","startTime":1618.55,"endTime":1620.18,"body":"I think we give guidance"},{"speaker":"LUCY","startTime":1618.55,"endTime":1620.18,"body":"around stuff"},{"speaker":"LUCY","startTime":1620.18,"endTime":1625.7,"body":"but what works for Unilever"},{"speaker":"LUCY","startTime":1620.18,"endTime":1625.7,"body":"won't work for GSK or the banks."},{"speaker":"LUCY","startTime":1625.7,"endTime":1628.07,"body":"Everyone has their own approach"},{"speaker":"LUCY","startTime":1625.7,"endTime":1628.07,"body":"so what we're good at is,"},{"speaker":"LUCY","startTime":1628.07,"endTime":1630.98,"body":"here is guidance on things"},{"speaker":"LUCY","startTime":1628.07,"endTime":1630.98,"body":"you'll have to think about,"},{"speaker":"LUCY","startTime":1631.54,"endTime":1635.39,"body":"and then go away and then"},{"speaker":"LUCY","startTime":1631.54,"endTime":1635.39,"body":"allow people to do it"},{"speaker":"LUCY","startTime":1635.39,"endTime":1638.23,"body":"with their own slant on it."},{"speaker":"LUCY","startTime":1638.23,"endTime":1640.37,"body":"I think that is really"},{"speaker":"LUCY","startTime":1638.23,"endTime":1640.37,"body":"important and yeah,"},{"speaker":"LUCY","startTime":1640.37,"endTime":1642.18,"body":"it is lovely"},{"speaker":"LUCY","startTime":1640.37,"endTime":1642.18,"body":"when we do get together"},{"speaker":"LUCY","startTime":1642.18,"endTime":1643.49,"body":"in the same physical space"},{"speaker":"LUCY","startTime":1643.49,"endTime":1645.37,"body":"and Neil does like a glass"},{"speaker":"LUCY","startTime":1643.49,"endTime":1645.37,"body":"of wine occasionally,"},{"speaker":"LUCY","startTime":1645.37,"endTime":1647.82,"body":"I think it is fair to say."},{"speaker":"LUCY","startTime":1645.37,"endTime":1647.82,"body":"I know it is shocking."},{"speaker":"DEBRA","startTime":1649.75,"endTime":1651.08,"body":"I think what is interesting"},{"speaker":"DEBRA","startTime":1651.08,"endTime":1653.43,"body":"what you're doing is,"},{"speaker":"DEBRA","startTime":1651.08,"endTime":1653.43,"body":"once again the collaboration,"},{"speaker":"DEBRA","startTime":1653.43,"endTime":1657.98,"body":"but I am curious and I love"},{"speaker":"DEBRA","startTime":1653.43,"endTime":1657.98,"body":"you said this Lucy,"},{"speaker":"DEBRA","startTime":1657.98,"endTime":1663.33,"body":"that a lot of the resources that"},{"speaker":"DEBRA","startTime":1657.98,"endTime":1663.33,"body":"you built over years and years,"},{"speaker":"DEBRA","startTime":1663.33,"endTime":1664.93,"body":"it is actually free."},{"speaker":"DEBRA","startTime":1665.63,"endTime":1668.48,"body":"And I like when you put"},{"speaker":"DEBRA","startTime":1665.63,"endTime":1668.48,"body":"a resource out there,"},{"speaker":"DEBRA","startTime":1668.48,"endTime":1671.76,"body":"and then, we see what"},{"speaker":"DEBRA","startTime":1668.48,"endTime":1671.76,"body":"the brand will do with it."},{"speaker":"DEBRA","startTime":1671.76,"endTime":1674.47,"body":"Because one thing I've always"},{"speaker":"DEBRA","startTime":1671.76,"endTime":1674.47,"body":"said about once again"},{"speaker":"DEBRA","startTime":1674.47,"endTime":1677.41,"body":"I'm just saying,"},{"speaker":"DEBRA","startTime":1674.47,"endTime":1677.41,"body":"seeing corporations like we do"},{"speaker":"DEBRA","startTime":1677.41,"endTime":1680.27,"body":"in the stupid US"},{"speaker":"DEBRA","startTime":1677.41,"endTime":1680.27,"body":"in that their people,"},{"speaker":"DEBRA","startTime":1680.27,"endTime":1683.1,"body":"about you no corporations"},{"speaker":"DEBRA","startTime":1680.27,"endTime":1683.1,"body":"are made up of people"},{"speaker":"DEBRA","startTime":1683.97,"endTime":1687.7,"body":"so one thing that I like"},{"speaker":"DEBRA","startTime":1683.97,"endTime":1687.7,"body":"is that I have always said that,"},{"speaker":"DEBRA","startTime":1687.7,"endTime":1691.4,"body":"if you need a corporation"},{"speaker":"DEBRA","startTime":1687.7,"endTime":1691.4,"body":"to do something,"},{"speaker":"DEBRA","startTime":1691.4,"endTime":1694.2,"body":"like we expect corporations"},{"speaker":"DEBRA","startTime":1691.4,"endTime":1694.2,"body":"to do something"},{"speaker":"DEBRA","startTime":1694.2,"endTime":1696.03,"body":"with disability inclusion"},{"speaker":"DEBRA","startTime":1694.2,"endTime":1696.03,"body":"accessibility"},{"speaker":"DEBRA","startTime":1696.03,"endTime":1698.75,"body":"and the United States,"},{"speaker":"DEBRA","startTime":1696.03,"endTime":1698.75,"body":"we expect law and then we sue,"},{"speaker":"DEBRA","startTime":1698.75,"endTime":1702.58,"body":"so we have expectations"},{"speaker":"DEBRA","startTime":1698.75,"endTime":1702.58,"body":"what we find the corporations"},{"speaker":"DEBRA","startTime":1702.58,"endTime":1705.36,"body":"will do whatever we tell them"},{"speaker":"DEBRA","startTime":1702.58,"endTime":1705.36,"body":"they have to do."},{"speaker":"DEBRA","startTime":1706.4,"endTime":1708.39,"body":"They want to follow"},{"speaker":"DEBRA","startTime":1706.4,"endTime":1708.39,"body":"all the laws,"},{"speaker":"DEBRA","startTime":1708.39,"endTime":1709.91,"body":"but I find that"},{"speaker":"DEBRA","startTime":1708.39,"endTime":1709.91,"body":"the way they do it,"},{"speaker":"DEBRA","startTime":1709.91,"endTime":1712.68,"body":"if we give them guidance"},{"speaker":"DEBRA","startTime":1709.91,"endTime":1712.68,"body":"is so clever and innovative."},{"speaker":"DEBRA","startTime":1712.68,"endTime":1716.32,"body":"That's another thing"},{"speaker":"DEBRA","startTime":1712.68,"endTime":1716.32,"body":"you've done good at BDF"},{"speaker":"DEBRA","startTime":1716.32,"endTime":1718.33,"body":"is you've given the guidance"},{"speaker":"DEBRA","startTime":1718.33,"endTime":1720.96,"body":"and said ATOS,"},{"speaker":"DEBRA","startTime":1718.33,"endTime":1720.96,"body":"what will you do with this?"},{"speaker":"DEBRA","startTime":1720.96,"endTime":1723.65,"body":"OK, Lloyds,"},{"speaker":"DEBRA","startTime":1720.96,"endTime":1723.65,"body":"what will you do with this?"},{"speaker":"DEBRA","startTime":1723.65,"endTime":1726.09,"body":"And then you share"},{"speaker":"DEBRA","startTime":1723.65,"endTime":1726.09,"body":"that innovation,"},{"speaker":"DEBRA","startTime":1726.09,"endTime":1727.84,"body":"that I think is"},{"speaker":"DEBRA","startTime":1726.09,"endTime":1727.84,"body":"how you move forward."},{"speaker":"DEBRA","startTime":1727.84,"endTime":1730.58,"body":"So, I just think"},{"speaker":"DEBRA","startTime":1727.84,"endTime":1730.58,"body":"that's very powerful."},{"speaker":"LUCY","startTime":1731.49,"endTime":1732.96,"body":"You can't lift and shift."},{"speaker":"LUCY","startTime":1732.96,"endTime":1734.62,"body":"What will work in ATOS"},{"speaker":"LUCY","startTime":1732.96,"endTime":1734.62,"body":"won't work in"},{"speaker":"LUCY","startTime":1734.62,"endTime":1736.1,"body":"Lloyds Bank."},{"speaker":"LUCY","startTime":1736.1,"endTime":1738.02,"body":"So, you can't just go take that,"},{"speaker":"LUCY","startTime":1738.02,"endTime":1739.79,"body":"plop it in there,"},{"speaker":"LUCY","startTime":1738.02,"endTime":1739.79,"body":"that is going to be lovely."},{"speaker":"LUCY","startTime":1739.79,"endTime":1741.27,"body":"It doesn't work like that,"},{"speaker":"LUCY","startTime":1739.79,"endTime":1741.27,"body":"it needs to work"},{"speaker":"LUCY","startTime":1741.27,"endTime":1744.96,"body":"with the culture, the people,"},{"speaker":"LUCY","startTime":1741.27,"endTime":1744.96,"body":"what the senior champions,"},{"speaker":"LUCY","startTime":1745.5,"endTime":1746.83,"body":"you got to make it work."},{"speaker":"LUCY","startTime":1746.83,"endTime":1750.71,"body":"You can give guidance, I mean"},{"speaker":"LUCY","startTime":1746.83,"endTime":1750.71,"body":"it I have people come together"},{"speaker":"LUCY","startTime":1750.71,"endTime":1753.26,"body":"in a network meeting,"},{"speaker":"LUCY","startTime":1750.71,"endTime":1753.26,"body":"which wouldn't work,"},{"speaker":"LUCY","startTime":1753.26,"endTime":1755.36,"body":"but if we pick it up"},{"speaker":"LUCY","startTime":1753.26,"endTime":1755.36,"body":"and shift it about"},{"speaker":"LUCY","startTime":1755.36,"endTime":1759.62,"body":"and take the components of it,"},{"speaker":"LUCY","startTime":1755.36,"endTime":1759.62,"body":"that he would interesting,"},{"speaker":"LUCY","startTime":1759.62,"endTime":1762.88,"body":"it is that spark, that energy,"},{"speaker":"LUCY","startTime":1759.62,"endTime":1762.88,"body":"and that enthusiasm,"},{"speaker":"LUCY","startTime":1762.88,"endTime":1765.66,"body":"that's the stuff"},{"speaker":"LUCY","startTime":1762.88,"endTime":1765.66,"body":"that makes it work."},{"speaker":"LUCY","startTime":1765.66,"endTime":1768.14,"body":"And we always talk about"},{"speaker":"LUCY","startTime":1765.66,"endTime":1768.14,"body":"sharing best practice,"},{"speaker":"LUCY","startTime":1768.14,"endTime":1769.43,"body":"this is what this is,"},{"speaker":"LUCY","startTime":1769.43,"endTime":1772.11,"body":"but I like to call it nicking"},{"speaker":"LUCY","startTime":1769.43,"endTime":1772.11,"body":"everyone else's great ideas,"},{"speaker":"LUCY","startTime":1772.11,"endTime":1774.76,"body":"because fundamentally it"},{"speaker":"LUCY","startTime":1772.11,"endTime":1774.76,"body":"is the same thing, isn't it."},{"speaker":"LUCY","startTime":1777.56,"endTime":1780.36,"body":"Antonio is trying to get"},{"speaker":"LUCY","startTime":1777.56,"endTime":1780.36,"body":"a word in desperately."},{"speaker":"ANTONIO","startTime":1786.54,"endTime":1789.52,"body":"We started AXSChat to try"},{"speaker":"ANTONIO","startTime":1789.52,"endTime":1793.13,"body":"to bring this conversation"},{"speaker":"ANTONIO","startTime":1789.52,"endTime":1793.13,"body":"to certain context."},{"speaker":"ANTONIO","startTime":1793.82,"endTime":1797.73,"body":"And early in our"},{"speaker":"ANTONIO","startTime":1793.82,"endTime":1797.73,"body":"conversation today"},{"speaker":"ANTONIO","startTime":1797.73,"endTime":1800.1,"body":"you were telling us"},{"speaker":"ANTONIO","startTime":1797.73,"endTime":1800.1,"body":"that some of the press"},{"speaker":"ANTONIO","startTime":1800.79,"endTime":1803.69,"body":"was picking up"},{"speaker":"ANTONIO","startTime":1800.79,"endTime":1803.69,"body":"part of the report."},{"speaker":"ANTONIO","startTime":1804.53,"endTime":1808.91,"body":"But it seemed it is still taking"},{"speaker":"ANTONIO","startTime":1804.53,"endTime":1808.91,"body":"a lot of time for example"},{"speaker":"ANTONIO","startTime":1808.91,"endTime":1811.9,"body":"to have someone from"},{"speaker":"ANTONIO","startTime":1808.91,"endTime":1811.9,"body":"the Business Disability Forum"},{"speaker":"ANTONIO","startTime":1811.9,"endTime":1814.57,"body":"speaking on stage"},{"speaker":"ANTONIO","startTime":1811.9,"endTime":1814.57,"body":"at the big tech events"},{"speaker":"ANTONIO","startTime":1814.57,"endTime":1817.24,"body":"in the UK in Brussels,"},{"speaker":"ANTONIO","startTime":1814.57,"endTime":1817.24,"body":"or in Washington."},{"speaker":"ANTONIO","startTime":1818.71,"endTime":1824.36,"body":"Why are those barriers seeming"},{"speaker":"ANTONIO","startTime":1818.71,"endTime":1824.36,"body":"to be so difficult to break"},{"speaker":"ANTONIO","startTime":1824.36,"endTime":1828.12,"body":"and bring this conversation"},{"speaker":"ANTONIO","startTime":1824.36,"endTime":1828.12,"body":"to top mainstream events?"},{"speaker":"LUCY","startTime":1829.89,"endTime":1832.05,"body":"Yes, it is"},{"speaker":"LUCY","startTime":1829.89,"endTime":1832.05,"body":"a really good question, Antonio."},{"speaker":"LUCY","startTime":1832.05,"endTime":1835.22,"body":"In so many ways"},{"speaker":"LUCY","startTime":1832.05,"endTime":1835.22,"body":"the D\u0026I agenda is massive"},{"speaker":"LUCY","startTime":1835.22,"endTime":1836.74,"body":"but in so many basic ways"},{"speaker":"LUCY","startTime":1836.74,"endTime":1839.84,"body":"the disability is still"},{"speaker":"LUCY","startTime":1836.74,"endTime":1839.84,"body":"a poor relative in this one"},{"speaker":"LUCY","startTime":1839.84,"endTime":1843.35,"body":"and other topics"},{"speaker":"LUCY","startTime":1839.84,"endTime":1843.35,"body":"get more headline."},{"speaker":"LUCY","startTime":1843.35,"endTime":1845.64,"body":"There are some great"},{"speaker":"LUCY","startTime":1843.35,"endTime":1845.64,"body":"organisations we work with,"},{"speaker":"LUCY","startTime":1845.64,"endTime":1849.2,"body":"so many of them who really"},{"speaker":"LUCY","startTime":1845.64,"endTime":1849.2,"body":"get it and are really good."},{"speaker":"LUCY","startTime":1851.21,"endTime":1853.33,"body":"They are not talking"},{"speaker":"LUCY","startTime":1851.21,"endTime":1853.33,"body":"about it more,"},{"speaker":"LUCY","startTime":1853.33,"endTime":1855.54,"body":"we work with the Microsoft"},{"speaker":"LUCY","startTime":1853.33,"endTime":1855.54,"body":"and Googles,"},{"speaker":"LUCY","startTime":1855.54,"endTime":1857.65,"body":"and they're obviously,"},{"speaker":"LUCY","startTime":1855.54,"endTime":1857.65,"body":"it is in their best interest,"},{"speaker":"LUCY","startTime":1857.65,"endTime":1859.38,"body":"let's be honest to work"},{"speaker":"LUCY","startTime":1857.65,"endTime":1859.38,"body":"in this space"},{"speaker":"LUCY","startTime":1859.38,"endTime":1861.53,"body":"and promote"},{"speaker":"LUCY","startTime":1859.38,"endTime":1861.53,"body":"the great accessibility"},{"speaker":"LUCY","startTime":1861.53,"endTime":1864.48,"body":"they now build in which"},{"speaker":"LUCY","startTime":1861.53,"endTime":1864.48,"body":"everyone will benefit from."},{"speaker":"LUCY","startTime":1864.48,"endTime":1867.16,"body":"And yeah, it is coming,"},{"speaker":"LUCY","startTime":1867.16,"endTime":1869.26,"body":"but I think it is"},{"speaker":"LUCY","startTime":1867.16,"endTime":1869.26,"body":"just a little bit slow."},{"speaker":"LUCY","startTime":1869.26,"endTime":1872.33,"body":"People are cautious as well"},{"speaker":"LUCY","startTime":1869.26,"endTime":1872.33,"body":"of saying the wrong thing,"},{"speaker":"LUCY","startTime":1872.33,"endTime":1875.86,"body":"maybe tying back into the other"},{"speaker":"LUCY","startTime":1872.33,"endTime":1875.86,"body":"conversation we moved on to"},{"speaker":"LUCY","startTime":1875.86,"endTime":1878.01,"body":"so it would be great"},{"speaker":"LUCY","startTime":1875.86,"endTime":1878.01,"body":"to hear more about it,"},{"speaker":"LUCY","startTime":1878.62,"endTime":1880.22,"body":"I notice it,"},{"speaker":"LUCY","startTime":1878.62,"endTime":1880.22,"body":"I think we do,"},{"speaker":"LUCY","startTime":1881.0,"endTime":1882.57,"body":"we'll notice it because"},{"speaker":"LUCY","startTime":1881.0,"endTime":1882.57,"body":"we're in the community,"},{"speaker":"LUCY","startTime":1882.57,"endTime":1884.69,"body":"so you notice"},{"speaker":"LUCY","startTime":1882.57,"endTime":1884.69,"body":"when those bits come out."},{"speaker":"LUCY","startTime":1884.69,"endTime":1887.04,"body":"It is like in advertising"},{"speaker":"LUCY","startTime":1884.69,"endTime":1887.04,"body":"we notice disability"},{"speaker":"LUCY","startTime":1887.04,"endTime":1891.71,"body":"more is creeping into that."},{"speaker":"LUCY","startTime":1887.04,"endTime":1891.71,"body":"It is getting there."},{"speaker":"LUCY","startTime":1891.71,"endTime":1895.44,"body":"But it is still underrepresented"},{"speaker":"LUCY","startTime":1891.71,"endTime":1895.44,"body":"I would say."},{"speaker":"ANTONIO","startTime":1896.25,"endTime":1898.23,"body":"Yeah. Thanks."},{"speaker":"NEIL","startTime":1899.0,"endTime":1901.32,"body":"I think, we still need"},{"speaker":"NEIL","startTime":1901.32,"endTime":1904.75,"body":"to sort of gate crash"},{"speaker":"NEIL","startTime":1901.32,"endTime":1904.75,"body":"the party a little bit."},{"speaker":"NEIL","startTime":1905.92,"endTime":1907.52,"body":"Hopefully, we will."},{"speaker":"NEIL","startTime":1908.2,"endTime":1911.11,"body":"Not shy of doing it,"},{"speaker":"NEIL","startTime":1908.2,"endTime":1911.11,"body":"but it needs to be lots of us."},{"speaker":"NEIL","startTime":1912.81,"endTime":1915.33,"body":"So, here's to gate crashing."},{"speaker":"NEIL","startTime":1916.23,"endTime":1922.69,"body":"So, I think we've reached"},{"speaker":"NEIL","startTime":1916.23,"endTime":1922.69,"body":"the end of our allotted time"},{"speaker":"NEIL","startTime":1924.06,"endTime":1926.05,"body":"as always been a real pleasure."},{"speaker":"NEIL","startTime":1926.05,"endTime":1928.68,"body":"Need to thank MyClearText"},{"speaker":"NEIL","startTime":1926.05,"endTime":1928.68,"body":"for keeping outside"},{"speaker":"NEIL","startTime":1928.68,"endTime":1930.34,"body":"captioned and accessibility"},{"speaker":"NEIL","startTime":1930.34,"endTime":1934.46,"body":"and Amazon for their support"},{"speaker":"NEIL","startTime":1930.34,"endTime":1934.46,"body":"for AXSChat as well."},{"speaker":"NEIL","startTime":1934.46,"endTime":1937.42,"body":"So, thank you very much Lucy,"},{"speaker":"NEIL","startTime":1937.42,"endTime":1940.4,"body":"I'm sure we're going to"},{"speaker":"NEIL","startTime":1937.42,"endTime":1940.4,"body":"have fun on Twitter too."},{"speaker":"NEIL","startTime":1941.55,"endTime":1945.28,"body":"No doubt we'll follow up"},{"speaker":"NEIL","startTime":1941.55,"endTime":1945.28,"body":"and see you in real life."},{"speaker":"LUCY","startTime":1945.28,"endTime":1946.88,"body":"Remember, positivity."},{"speaker":"DEBRA","startTime":1949.22,"endTime":1950.66,"body":"Agree, I agree."},{"speaker":"NEIL","startTime":1950.66,"endTime":1954.33,"body":"Yes. Excellent."},{"speaker":"NEIL","startTime":1950.66,"endTime":1954.33,"body":"Keep calm and carry on."}]}