{"version":"1.0.0","segments":[{"startTime":0.54,"endTime":1.79,"body":"AXSCHAT"},{"startTime":0.54,"endTime":1.79,"body":"Carrie-Ann Lightley"},{"speaker":"NEIL","startTime":1.79,"endTime":3.5,"body":"Hello and welcome to Axschat."},{"speaker":"NEIL","startTime":4.02,"endTime":7.38,"body":"No Antonio again, he's still"},{"speaker":"NEIL","startTime":4.02,"endTime":7.38,"body":"on holiday. shocking really."},{"speaker":"NEIL","startTime":8.12,"endTime":11.13,"body":"But you have got the benefit"},{"speaker":"NEIL","startTime":8.12,"endTime":11.13,"body":"of me and Debra and also,"},{"speaker":"NEIL","startTime":11.13,"endTime":14.14,"body":"our guest today Carrie-Ann"},{"speaker":"NEIL","startTime":11.13,"endTime":14.14,"body":"LIghtley of Access Able."},{"speaker":"NEIL","startTime":14.14,"endTime":16.89,"body":"So, Carrie Ann,"},{"speaker":"NEIL","startTime":14.14,"endTime":16.89,"body":"great to have you with us."},{"speaker":"NEIL","startTime":18.09,"endTime":19.87,"body":"Can you introduce yourself"},{"speaker":"NEIL","startTime":19.87,"endTime":22.69,"body":"and tell us a bit"},{"speaker":"NEIL","startTime":19.87,"endTime":22.69,"body":"about your background"},{"speaker":"NEIL","startTime":22.69,"endTime":26.11,"body":"and also your work as you know"},{"speaker":"NEIL","startTime":22.69,"endTime":26.11,"body":"the head of Marketing"},{"speaker":"NEIL","startTime":26.65,"endTime":28.04,"body":"Accessible"},{"speaker":"CARRIE-ANN","startTime":28.04,"endTime":31.09,"body":"Absolutely Neil,"},{"speaker":"CARRIE-ANN","startTime":28.04,"endTime":31.09,"body":"thank you so much for having me."},{"speaker":"CARRIE-ANN","startTime":31.09,"endTime":33.43,"body":"I'm excited to be here"},{"speaker":"CARRIE-ANN","startTime":31.09,"endTime":33.43,"body":"with you today."},{"speaker":"CARRIE-ANN","startTime":34.32,"endTime":36.65,"body":"So, as you say my name"},{"speaker":"CARRIE-ANN","startTime":34.32,"endTime":36.65,"body":"Carrie-Ann LIghtley."},{"speaker":"CARRIE-ANN","startTime":37.24,"endTime":43.46,"body":"My day job is Head of at Access"},{"speaker":"CARRIE-ANN","startTime":37.24,"endTime":43.46,"body":"Able. We're a leading provider"},{"speaker":"CARRIE-ANN","startTime":43.46,"endTime":46.38,"body":"of detailed accessibility"},{"speaker":"CARRIE-ANN","startTime":43.46,"endTime":46.38,"body":"information in the UK"},{"speaker":"CARRIE-ANN","startTime":47.68,"endTime":51.59,"body":"and I also work"},{"speaker":"CARRIE-ANN","startTime":47.68,"endTime":51.59,"body":"in accessible travel."},{"speaker":"CARRIE-ANN","startTime":51.59,"endTime":53.84,"body":"So, my background and history"},{"speaker":"CARRIE-ANN","startTime":53.84,"endTime":57.43,"body":"is around specifically"},{"speaker":"CARRIE-ANN","startTime":53.84,"endTime":57.43,"body":"accessible travel and tourism,"},{"speaker":"CARRIE-ANN","startTime":57.43,"endTime":60.81,"body":"worked in that industry"},{"speaker":"CARRIE-ANN","startTime":57.43,"endTime":60.81,"body":"since about 2005."},{"speaker":"CARRIE-ANN","startTime":60.81,"endTime":64.14,"body":"So, I take on opportunities"},{"speaker":"CARRIE-ANN","startTime":60.81,"endTime":64.14,"body":"around that"},{"speaker":"CARRIE-ANN","startTime":64.14,"endTime":66.49,"body":"to do Podcast interviews"},{"speaker":"CARRIE-ANN","startTime":64.14,"endTime":66.49,"body":"like this,"},{"speaker":"CARRIE-ANN","startTime":66.49,"endTime":69.84,"body":"to write, I have my own"},{"speaker":"CARRIE-ANN","startTime":66.49,"endTime":69.84,"body":"accessible travel blog,"},{"speaker":"CARRIE-ANN","startTime":69.84,"endTime":75.32,"body":"carrieannLIghtley.com"},{"speaker":"CARRIE-ANN","startTime":69.84,"endTime":75.32,"body":"and I often create content"},{"speaker":"CARRIE-ANN","startTime":75.32,"endTime":77.47,"body":"on places like"},{"speaker":"CARRIE-ANN","startTime":75.32,"endTime":77.47,"body":"Instagram and LinkedIn"},{"speaker":"CARRIE-ANN","startTime":77.47,"endTime":79.26,"body":"about my own travel"},{"speaker":"CARRIE-ANN","startTime":77.47,"endTime":79.26,"body":"and trips."},{"speaker":"CARRIE-ANN","startTime":79.26,"endTime":81.54,"body":"And also do things"},{"speaker":"CARRIE-ANN","startTime":79.26,"endTime":81.54,"body":"like public speaking."},{"speaker":"NEIL","startTime":82.46,"endTime":83.67,"body":"Great."},{"speaker":"NEIL","startTime":83.67,"endTime":89.2,"body":"So,"},{"speaker":"NEIL","startTime":83.67,"endTime":89.2,"body":"accessible travel information"},{"speaker":"NEIL","startTime":89.2,"endTime":92.95,"body":"and detailed accessibility"},{"speaker":"NEIL","startTime":89.2,"endTime":92.95,"body":"information is something"},{"speaker":"NEIL","startTime":92.95,"endTime":96.98,"body":"that we have discussed"},{"speaker":"NEIL","startTime":92.95,"endTime":96.98,"body":"from time to time, on Axschat."},{"speaker":"NEIL","startTime":96.98,"endTime":99.11,"body":"You know, we have"},{"speaker":"NEIL","startTime":96.98,"endTime":99.11,"body":"talked with you know,"},{"speaker":"NEIL","startTime":99.11,"endTime":102.46,"body":"numerous different platforms"},{"speaker":"NEIL","startTime":99.11,"endTime":102.46,"body":"providers,"},{"speaker":"NEIL","startTime":103.47,"endTime":109.8,"body":"like, for example Google"},{"speaker":"NEIL","startTime":103.47,"endTime":109.8,"body":"and used Google Maps a lot."},{"speaker":"NEIL","startTime":109.8,"endTime":113.49,"body":"It leads me astray"},{"speaker":"NEIL","startTime":109.8,"endTime":113.49,"body":"quite frequently"},{"speaker":"NEIL","startTime":113.49,"endTime":118.07,"body":"and they started to include"},{"speaker":"NEIL","startTime":113.49,"endTime":118.07,"body":"more and more information"},{"speaker":"NEIL","startTime":118.07,"endTime":120.59,"body":"about the accessibility"},{"speaker":"NEIL","startTime":118.07,"endTime":120.59,"body":"of venues"},{"speaker":"NEIL","startTime":120.59,"endTime":123.31,"body":"and places"},{"speaker":"NEIL","startTime":120.59,"endTime":123.31,"body":"and searches and so on."},{"speaker":"NEIL","startTime":124.61,"endTime":128.85,"body":"At the same time, you know,"},{"speaker":"NEIL","startTime":124.61,"endTime":128.85,"body":"there's an element of accessible"},{"speaker":"NEIL","startTime":128.85,"endTime":131.75,"body":"for whom and for which"},{"speaker":"NEIL","startTime":128.85,"endTime":131.75,"body":"disability group?"},{"speaker":"NEIL","startTime":131.75,"endTime":137.52,"body":"So, the work that you do and"},{"speaker":"NEIL","startTime":131.75,"endTime":137.52,"body":"your work as a travel blogger,"},{"speaker":"NEIL","startTime":138.22,"endTime":139.87,"body":"what aspects do you"},{"speaker":"NEIL","startTime":138.22,"endTime":139.87,"body":"concentrate on"},{"speaker":"NEIL","startTime":139.87,"endTime":142.98,"body":"or do you cover"},{"speaker":"NEIL","startTime":139.87,"endTime":142.98,"body":"the wide range?"},{"speaker":"CARRIE-ANN","startTime":144.12,"endTime":146.72,"body":"Okay, so I think"},{"speaker":"CARRIE-ANN","startTime":144.12,"endTime":146.72,"body":"there's a couple of answers"},{"speaker":"CARRIE-ANN","startTime":146.72,"endTime":149.11,"body":"to that wearing"},{"speaker":"CARRIE-ANN","startTime":146.72,"endTime":149.11,"body":"each hat really."},{"speaker":"CARRIE-ANN","startTime":149.76,"endTime":153.55,"body":"If I think about the work"},{"speaker":"CARRIE-ANN","startTime":149.76,"endTime":153.55,"body":"that we do as Access Able."},{"speaker":"CARRIE-ANN","startTime":154.08,"endTime":158.64,"body":"We try to provide as much"},{"speaker":"CARRIE-ANN","startTime":154.08,"endTime":158.64,"body":"detailed information as possible"},{"speaker":"CARRIE-ANN","startTime":158.64,"endTime":161.11,"body":"to help"},{"speaker":"CARRIE-ANN","startTime":158.64,"endTime":161.11,"body":"as many people as possible."},{"speaker":"CARRIE-ANN","startTime":161.68,"endTime":164.69,"body":"And we try to do that in a way"},{"speaker":"CARRIE-ANN","startTime":161.68,"endTime":164.69,"body":"that is nonprescriptive."},{"speaker":"CARRIE-ANN","startTime":165.26,"endTime":167.41,"body":"So, we don't say, right,"},{"speaker":"CARRIE-ANN","startTime":167.41,"endTime":171.51,"body":"this is for people"},{"speaker":"CARRIE-ANN","startTime":167.41,"endTime":171.51,"body":"with this kind of impairment"},{"speaker":"CARRIE-ANN","startTime":171.51,"endTime":178.18,"body":"or this specific measurement"},{"speaker":"CARRIE-ANN","startTime":171.51,"endTime":178.18,"body":"will be important for people"},{"speaker":"CARRIE-ANN","startTime":178.18,"endTime":180.68,"body":"who have these needs."},{"speaker":"CARRIE-ANN","startTime":178.18,"endTime":180.68,"body":"We don't say that."},{"speaker":"CARRIE-ANN","startTime":180.68,"endTime":182.91,"body":"We say here is all of"},{"speaker":"CARRIE-ANN","startTime":180.68,"endTime":182.91,"body":"the detailed information"},{"speaker":"CARRIE-ANN","startTime":182.91,"endTime":185.7,"body":"that we have collected"},{"speaker":"CARRIE-ANN","startTime":182.91,"endTime":185.7,"body":"and if that's helpful to you"},{"speaker":"CARRIE-ANN","startTime":185.7,"endTime":187.3,"body":"then that's wonderful,"},{"speaker":"CARRIE-ANN","startTime":187.3,"endTime":189.98,"body":"no matter who you are"},{"speaker":"CARRIE-ANN","startTime":187.3,"endTime":189.98,"body":"or what your needs are."},{"speaker":"CARRIE-ANN","startTime":189.98,"endTime":193.81,"body":"And then from a perspective"},{"speaker":"CARRIE-ANN","startTime":189.98,"endTime":193.81,"body":"from my own work individually,"},{"speaker":"CARRIE-ANN","startTime":194.47,"endTime":198.93,"body":"I try to reflect"},{"speaker":"CARRIE-ANN","startTime":194.47,"endTime":198.93,"body":"my own individual experience"},{"speaker":"CARRIE-ANN","startTime":198.93,"endTime":200.58,"body":"as a disabled traveller."},{"speaker":"CARRIE-ANN","startTime":200.58,"endTime":203.13,"body":"I try to share content"},{"speaker":"CARRIE-ANN","startTime":200.58,"endTime":203.13,"body":"about venues"},{"speaker":"CARRIE-ANN","startTime":203.13,"endTime":207.61,"body":"that have met my needs very well"},{"speaker":"CARRIE-ANN","startTime":203.13,"endTime":207.61,"body":"and I always include the caveat"},{"speaker":"CARRIE-ANN","startTime":207.61,"endTime":209.84,"body":"that just because"},{"speaker":"CARRIE-ANN","startTime":207.61,"endTime":209.84,"body":"this venue meets my needs"},{"speaker":"CARRIE-ANN","startTime":209.84,"endTime":211.18,"body":"doesn't mean I'm saying"},{"speaker":"CARRIE-ANN","startTime":211.18,"endTime":213.78,"body":"that it's going to be"},{"speaker":"CARRIE-ANN","startTime":211.18,"endTime":213.78,"body":"perfect for everybody."},{"speaker":"CARRIE-ANN","startTime":213.78,"endTime":215.9,"body":"It is about"},{"speaker":"CARRIE-ANN","startTime":213.78,"endTime":215.9,"body":"an individual experience."},{"speaker":"CARRIE-ANN","startTime":216.75,"endTime":221.33,"body":"One of kind of my pet hates"},{"speaker":"CARRIE-ANN","startTime":216.75,"endTime":221.33,"body":"is the term fully accessible"},{"speaker":"CARRIE-ANN","startTime":221.33,"endTime":224.64,"body":"because, I just think"},{"speaker":"CARRIE-ANN","startTime":221.33,"endTime":224.64,"body":"it's a bit nonsense really."},{"speaker":"CARRIE-ANN","startTime":224.64,"endTime":227.31,"body":"What does that actually mean"},{"speaker":"CARRIE-ANN","startTime":224.64,"endTime":227.31,"body":"and what does it mean to whom,"},{"speaker":"CARRIE-ANN","startTime":227.31,"endTime":229.47,"body":"as you say, it doesn't tell me"},{"speaker":"CARRIE-ANN","startTime":229.47,"endTime":231.14,"body":"whether I can get through"},{"speaker":"CARRIE-ANN","startTime":229.47,"endTime":231.14,"body":"a door of venue,"},{"speaker":"CARRIE-ANN","startTime":231.14,"endTime":232.35,"body":"whether I can park,"},{"speaker":"CARRIE-ANN","startTime":232.35,"endTime":234.42,"body":"whether there's a wheelchair"},{"speaker":"CARRIE-ANN","startTime":232.35,"endTime":234.42,"body":"accessible toilet."},{"speaker":"CARRIE-ANN","startTime":234.42,"endTime":237.15,"body":"And so, I think really"},{"speaker":"CARRIE-ANN","startTime":234.42,"endTime":237.15,"body":"all of the work that I do"},{"speaker":"CARRIE-ANN","startTime":237.15,"endTime":241.18,"body":"is probably"},{"speaker":"CARRIE-ANN","startTime":237.15,"endTime":241.18,"body":"anti fully accessible"},{"speaker":"CARRIE-ANN","startTime":241.18,"endTime":243.94,"body":"and actually trying to go"},{"speaker":"CARRIE-ANN","startTime":241.18,"endTime":243.94,"body":"into the fine grain detail."},{"speaker":"NEIL","startTime":244.92,"endTime":250.51,"body":"Yes, I mean"},{"speaker":"NEIL","startTime":244.92,"endTime":250.51,"body":"I always treat something"},{"speaker":"NEIL","startTime":250.51,"endTime":252.18,"body":"that's says"},{"speaker":"NEIL","startTime":250.51,"endTime":252.18,"body":"it's fully accessible"},{"speaker":"NEIL","startTime":252.18,"endTime":255.88,"body":"with a very large pinch"},{"speaker":"NEIL","startTime":252.18,"endTime":255.88,"body":"of salt"},{"speaker":"NEIL","startTime":257.06,"endTime":260.31,"body":"because to me that says"},{"speaker":"NEIL","startTime":257.06,"endTime":260.31,"body":"you don't really understand"},{"speaker":"NEIL","startTime":260.31,"endTime":262.03,"body":"the diversity of disability,"},{"speaker":"NEIL","startTime":262.03,"endTime":264.67,"body":"you're just saying something"},{"speaker":"NEIL","startTime":262.03,"endTime":264.67,"body":"is fully accessible."},{"speaker":"NEIL","startTime":264.67,"endTime":268.68,"body":"And, yes."},{"speaker":"NEIL","startTime":264.67,"endTime":268.68,"body":"I worry,"},{"speaker":"NEIL","startTime":269.3,"endTime":274.69,"body":"that people buy into the idea"},{"speaker":"NEIL","startTime":269.3,"endTime":274.69,"body":"of fully accessible as well"},{"speaker":"NEIL","startTime":274.69,"endTime":278.27,"body":"and that there are"},{"speaker":"NEIL","startTime":274.69,"endTime":278.27,"body":"certain organisations"},{"speaker":"NEIL","startTime":278.27,"endTime":281.29,"body":"out there that market,"},{"speaker":"NEIL","startTime":282.28,"endTime":283.85,"body":"this will make you"},{"speaker":"NEIL","startTime":282.28,"endTime":283.85,"body":"fully accessible,"},{"speaker":"NEIL","startTime":283.85,"endTime":286.34,"body":"that then create"},{"speaker":"NEIL","startTime":283.85,"endTime":286.34,"body":"a whole heap of problems"},{"speaker":"NEIL","startTime":287.78,"endTime":289.86,"body":"for the people"},{"speaker":"NEIL","startTime":287.78,"endTime":289.86,"body":"that are well intentioned"},{"speaker":"NEIL","startTime":289.86,"endTime":294.43,"body":"and want to be fully"},{"speaker":"NEIL","startTime":289.86,"endTime":294.43,"body":"accessible and fully inclusive,"},{"speaker":"NEIL","startTime":295.2,"endTime":296.6,"body":"without really understanding"},{"speaker":"NEIL","startTime":296.6,"endTime":299.2,"body":"that no matter"},{"speaker":"NEIL","startTime":296.6,"endTime":299.2,"body":"how much work we do,"},{"speaker":"NEIL","startTime":299.2,"endTime":301.06,"body":"we will still end up"},{"speaker":"NEIL","startTime":299.2,"endTime":301.06,"body":"excluding someone"},{"speaker":"NEIL","startTime":301.06,"endTime":305.03,"body":"because it's impossible to meet"},{"speaker":"NEIL","startTime":301.06,"endTime":305.03,"body":"the needs of the diversity"},{"speaker":"NEIL","startTime":305.03,"endTime":307.13,"body":"of the entire population"},{"speaker":"NEIL","startTime":305.03,"endTime":307.13,"body":"all the time."},{"speaker":"NEIL","startTime":307.13,"endTime":309.58,"body":"We can design as best we can"},{"speaker":"NEIL","startTime":309.58,"endTime":312.6,"body":"and we can always take feedback"},{"speaker":"NEIL","startTime":309.58,"endTime":312.6,"body":"and find ways to improve."},{"speaker":"NEIL","startTime":313.54,"endTime":317.53,"body":"But, so far I don't think"},{"speaker":"NEIL","startTime":313.54,"endTime":317.53,"body":"we've ever built something"},{"speaker":"NEIL","startTime":317.53,"endTime":320.71,"body":"that's fully accessible for 100%"},{"speaker":"NEIL","startTime":317.53,"endTime":320.71,"body":"of the population anyway."},{"speaker":"CARRIE ANN","startTime":322.2,"endTime":323.51,"body":"I agree."},{"speaker":"CARRIE ANN","startTime":323.51,"endTime":326.91,"body":"I think as you say,"},{"speaker":"CARRIE ANN","startTime":323.51,"endTime":326.91,"body":"it's almost an impossibility."},{"speaker":"CARRIE ANN","startTime":326.91,"endTime":332.07,"body":"And, I think what it always does"},{"speaker":"CARRIE ANN","startTime":326.91,"endTime":332.07,"body":"is it forces the onus on"},{"speaker":"CARRIE ANN","startTime":332.07,"endTime":336.22,"body":"to perfection,"},{"speaker":"CARRIE ANN","startTime":332.07,"endTime":336.22,"body":"perfect accessibility"},{"speaker":"CARRIE ANN","startTime":336.22,"endTime":342.88,"body":"and that can then take away"},{"speaker":"CARRIE ANN","startTime":336.22,"endTime":342.88,"body":"from progress ultimately"},{"speaker":"CARRIE ANN","startTime":342.88,"endTime":346.03,"body":"and I always like to think"},{"speaker":"CARRIE ANN","startTime":342.88,"endTime":346.03,"body":"of it in those, progress"},{"speaker":"CARRIE ANN","startTime":346.03,"endTime":349.33,"body":"and not perfection"},{"speaker":"CARRIE ANN","startTime":346.03,"endTime":349.33,"body":"because we are always learning."},{"speaker":"CARRIE ANN","startTime":349.33,"endTime":350.57,"body":"Things are always changing."},{"speaker":"CARRIE ANN","startTime":350.57,"endTime":354.19,"body":"People's needs are always"},{"speaker":"CARRIE ANN","startTime":350.57,"endTime":354.19,"body":"changing and technology"},{"speaker":"CARRIE ANN","startTime":354.19,"endTime":355.75,"body":"and infrastructure"},{"speaker":"CARRIE ANN","startTime":355.75,"endTime":359.44,"body":"is always developing in a way"},{"speaker":"CARRIE ANN","startTime":355.75,"endTime":359.44,"body":"that can improve accessibility"},{"speaker":"CARRIE ANN","startTime":359.44,"endTime":362.09,"body":"and can improve the experience"},{"speaker":"CARRIE ANN","startTime":359.44,"endTime":362.09,"body":"for disabled people."},{"speaker":"CARRIE ANN","startTime":363.46,"endTime":366.46,"body":"And so, yes, I think"},{"speaker":"CARRIE ANN","startTime":363.46,"endTime":366.46,"body":"it's about not necessarily"},{"speaker":"CARRIE ANN","startTime":366.46,"endTime":368.97,"body":"having that benchmark of you"},{"speaker":"CARRIE ANN","startTime":366.46,"endTime":368.97,"body":"must reach this point"},{"speaker":"CARRIE ANN","startTime":368.97,"endTime":371.03,"body":"before you can call"},{"speaker":"CARRIE ANN","startTime":368.97,"endTime":371.03,"body":"yourself accessible."},{"speaker":"CARRIE ANN","startTime":371.78,"endTime":375.42,"body":"I think it's about"},{"speaker":"CARRIE ANN","startTime":371.78,"endTime":375.42,"body":"the desire to do it"},{"speaker":"CARRIE ANN","startTime":375.42,"endTime":377.88,"body":"and the desire to learn"},{"speaker":"CARRIE ANN","startTime":375.42,"endTime":377.88,"body":"and make progress."},{"speaker":"DEBRA","startTime":378.75,"endTime":381.18,"body":"I agree but at the same time"},{"speaker":"DEBRA","startTime":381.18,"endTime":384.04,"body":"we are holding"},{"speaker":"DEBRA","startTime":381.18,"endTime":384.04,"body":"these brands accountable."},{"speaker":"DEBRA","startTime":384.04,"endTime":387.07,"body":"I mean, looking from my lens,"},{"speaker":"DEBRA","startTime":384.04,"endTime":387.07,"body":"Carrie Ann,"},{"speaker":"DEBRA","startTime":387.07,"endTime":390.5,"body":"here in the United States,"},{"speaker":"DEBRA","startTime":387.07,"endTime":390.5,"body":"we are suing people over this,"},{"speaker":"DEBRA","startTime":390.5,"endTime":392.53,"body":"we are suing them"},{"speaker":"DEBRA","startTime":390.5,"endTime":392.53,"body":"for a lot of money"},{"speaker":"DEBRA","startTime":392.53,"endTime":395.9,"body":"and we are embarrassing their"},{"speaker":"DEBRA","startTime":392.53,"endTime":395.9,"body":"brands openly, just saying."},{"speaker":"DEBRA","startTime":396.42,"endTime":399.24,"body":"Now, I am not saying"},{"speaker":"DEBRA","startTime":396.42,"endTime":399.24,"body":"we should stop doing that"},{"speaker":"DEBRA","startTime":399.24,"endTime":402.14,"body":"because by golly we are tired"},{"speaker":"DEBRA","startTime":399.24,"endTime":402.14,"body":"of not being included"},{"speaker":"DEBRA","startTime":402.14,"endTime":405.82,"body":"but at the same time,"},{"speaker":"DEBRA","startTime":402.14,"endTime":405.82,"body":"I agree with what you're saying."},{"speaker":"DEBRA","startTime":405.82,"endTime":408.45,"body":"I would always say"},{"speaker":"DEBRA","startTime":405.82,"endTime":408.45,"body":"people say in the States"},{"speaker":"DEBRA","startTime":408.45,"endTime":412.66,"body":"that we are fully compliant"},{"speaker":"DEBRA","startTime":408.45,"endTime":412.66,"body":"and I would say don't say that."},{"speaker":"DEBRA","startTime":412.66,"endTime":414.66,"body":"Please also don't say"},{"speaker":"DEBRA","startTime":412.66,"endTime":414.66,"body":"you're fully accessible"},{"speaker":"DEBRA","startTime":414.66,"endTime":417.43,"body":"because as we are saying,"},{"speaker":"DEBRA","startTime":414.66,"endTime":417.43,"body":"lift is shifting"},{"speaker":"DEBRA","startTime":417.43,"endTime":419.98,"body":"and changing, technology"},{"speaker":"DEBRA","startTime":417.43,"endTime":419.98,"body":"is changing so much"},{"speaker":"DEBRA","startTime":420.53,"endTime":422.93,"body":"and Carrie Ann,"},{"speaker":"DEBRA","startTime":420.53,"endTime":422.93,"body":"I agree with what you just said,"},{"speaker":"DEBRA","startTime":424.01,"endTime":426.36,"body":"when I see that"},{"speaker":"DEBRA","startTime":424.01,"endTime":426.36,"body":"you're making the effort,"},{"speaker":"DEBRA","startTime":427.69,"endTime":429.65,"body":"the hotel to the airlines,"},{"speaker":"DEBRA","startTime":430.65,"endTime":434.23,"body":"I really do appreciate"},{"speaker":"DEBRA","startTime":430.65,"endTime":434.23,"body":"that as a member of society"},{"speaker":"DEBRA","startTime":434.23,"endTime":437.21,"body":"and as a member of this"},{"speaker":"DEBRA","startTime":434.23,"endTime":437.21,"body":"community and all my work"},{"speaker":"DEBRA","startTime":437.21,"endTime":438.49,"body":"but, at the same time,"},{"speaker":"DEBRA","startTime":438.49,"endTime":442.29,"body":"if you do not create policies"},{"speaker":"DEBRA","startTime":438.49,"endTime":442.29,"body":"and programmes"},{"speaker":"DEBRA","startTime":442.29,"endTime":445.49,"body":"that are flexible"},{"speaker":"DEBRA","startTime":442.29,"endTime":445.49,"body":"and shifting,"},{"speaker":"DEBRA","startTime":446.18,"endTime":450.27,"body":"including all of the efforts"},{"speaker":"DEBRA","startTime":446.18,"endTime":450.27,"body":"that you're making to make sure"},{"speaker":"DEBRA","startTime":450.27,"endTime":452.9,"body":"that guests with disabilities"},{"speaker":"DEBRA","startTime":450.27,"endTime":452.9,"body":"or special needs,"},{"speaker":"DEBRA","startTime":452.9,"endTime":456.41,"body":"can you know,"},{"speaker":"DEBRA","startTime":452.9,"endTime":456.41,"body":"have their needs met."},{"speaker":"DEBRA","startTime":456.41,"endTime":458.32,"body":"I think that you make"},{"speaker":"DEBRA","startTime":456.41,"endTime":458.32,"body":"a mistake doing that"},{"speaker":"DEBRA","startTime":458.32,"endTime":460.06,"body":"but I think sometimes,"},{"speaker":"DEBRA","startTime":460.06,"endTime":461.99,"body":"some of the pressure"},{"speaker":"DEBRA","startTime":460.06,"endTime":461.99,"body":"that our community"},{"speaker":"DEBRA","startTime":461.99,"endTime":465.86,"body":"gives to these brands creates"},{"speaker":"DEBRA","startTime":461.99,"endTime":465.86,"body":"some of that problem."},{"speaker":"DEBRA","startTime":465.86,"endTime":468.03,"body":"Just being fair"},{"speaker":"DEBRA","startTime":465.86,"endTime":468.03,"body":"at the same time."},{"speaker":"DEBRA","startTime":468.03,"endTime":470.73,"body":"But I wonder also, Carrie Ann,"},{"speaker":"DEBRA","startTime":470.73,"endTime":472.79,"body":"I'm going to shift it"},{"speaker":"DEBRA","startTime":470.73,"endTime":472.79,"body":"a little bit,"},{"speaker":"DEBRA","startTime":473.88,"endTime":476.75,"body":"the conversation because"},{"speaker":"DEBRA","startTime":473.88,"endTime":476.75,"body":"I appreciate voices like yours."},{"speaker":"DEBRA","startTime":476.75,"endTime":479.67,"body":"I appreciate the work that"},{"speaker":"DEBRA","startTime":476.75,"endTime":479.67,"body":"you're doing's at Access Able."},{"speaker":"DEBRA","startTime":479.67,"endTime":481.84,"body":"I appreciate"},{"speaker":"DEBRA","startTime":479.67,"endTime":481.84,"body":"that you're blogging,"},{"speaker":"DEBRA","startTime":481.84,"endTime":483.44,"body":"that you're"},{"speaker":"DEBRA","startTime":481.84,"endTime":483.44,"body":"interviewing others,"},{"speaker":"DEBRA","startTime":484.05,"endTime":486.9,"body":"but something that I right now"},{"speaker":"DEBRA","startTime":484.05,"endTime":486.9,"body":"a lot of people"},{"speaker":"DEBRA","startTime":486.9,"endTime":488.7,"body":"I know are concerned"},{"speaker":"DEBRA","startTime":486.9,"endTime":488.7,"body":"about including me,"},{"speaker":"DEBRA","startTime":488.7,"endTime":490.52,"body":"is how do we make sure"},{"speaker":"DEBRA","startTime":488.7,"endTime":490.52,"body":"we are listening"},{"speaker":"DEBRA","startTime":490.52,"endTime":492.6,"body":"to the authentic voices"},{"speaker":"DEBRA","startTime":492.6,"endTime":496.01,"body":"instead of just people"},{"speaker":"DEBRA","startTime":492.6,"endTime":496.01,"body":"using artificial intelligence"},{"speaker":"DEBRA","startTime":496.01,"endTime":499.35,"body":"just now to mimic"},{"speaker":"DEBRA","startTime":496.01,"endTime":499.35,"body":"the voices."},{"speaker":"DEBRA","startTime":499.35,"endTime":502.85,"body":"So, I think something"},{"speaker":"DEBRA","startTime":499.35,"endTime":502.85,"body":"that's shifting now,"},{"speaker":"DEBRA","startTime":502.85,"endTime":505.98,"body":"that makes your voice"},{"speaker":"DEBRA","startTime":502.85,"endTime":505.98,"body":"important in accessibility"},{"speaker":"DEBRA","startTime":505.98,"endTime":508.53,"body":"and our voices also important"},{"speaker":"DEBRA","startTime":508.53,"endTime":512.03,"body":"is it seems like there might be"},{"speaker":"DEBRA","startTime":508.53,"endTime":512.03,"body":"confusion in the market"},{"speaker":"DEBRA","startTime":512.03,"endTime":513.72,"body":"and starting to be"},{"speaker":"DEBRA","startTime":512.03,"endTime":513.72,"body":"confusion in the market"},{"speaker":"DEBRA","startTime":513.72,"endTime":516.09,"body":"about who are"},{"speaker":"DEBRA","startTime":513.72,"endTime":516.09,"body":"they really listening to."},{"speaker":"DEBRA","startTime":516.09,"endTime":521.85,"body":"Are they really, Carrie Ann"},{"speaker":"DEBRA","startTime":516.09,"endTime":521.85,"body":"listening to our community?"},{"speaker":"DEBRA","startTime":521.85,"endTime":524.32,"body":"People that use wheelchairs,"},{"speaker":"DEBRA","startTime":521.85,"endTime":524.32,"body":"people that are blind,"},{"speaker":"DEBRA","startTime":524.32,"endTime":525.61,"body":"that use service animals."},{"speaker":"DEBRA","startTime":525.61,"endTime":528.68,"body":"I mean how can the brands"},{"speaker":"DEBRA","startTime":525.61,"endTime":528.68,"body":"make sure"},{"speaker":"DEBRA","startTime":528.68,"endTime":531.69,"body":"that they are actually"},{"speaker":"DEBRA","startTime":528.68,"endTime":531.69,"body":"listening to our community"},{"speaker":"DEBRA","startTime":531.69,"endTime":533.44,"body":"when our community"},{"speaker":"DEBRA","startTime":531.69,"endTime":533.44,"body":"is so big and diverse"},{"speaker":"DEBRA","startTime":533.44,"endTime":535.76,"body":"and also, we have"},{"speaker":"DEBRA","startTime":533.44,"endTime":535.76,"body":"so many different needs."},{"speaker":"DEBRA","startTime":535.76,"endTime":538.04,"body":"And I know that's"},{"speaker":"DEBRA","startTime":535.76,"endTime":538.04,"body":"an unfair question by the way."},{"speaker":"DEBRA","startTime":538.04,"endTime":539.77,"body":"But I was curious"},{"speaker":"DEBRA","startTime":538.04,"endTime":539.77,"body":"if you knew the answer"},{"speaker":"DEBRA","startTime":539.77,"endTime":542.58,"body":"because we would all appreciate"},{"speaker":"DEBRA","startTime":539.77,"endTime":542.58,"body":"knowing that answer."},{"speaker":"CARRIE-ANN","startTime":542.58,"endTime":545.92,"body":"I think that's"},{"speaker":"CARRIE-ANN","startTime":542.58,"endTime":545.92,"body":"a really interesting question"},{"speaker":"CARRIE-ANN","startTime":545.92,"endTime":548.29,"body":"and I think you know,"},{"speaker":"CARRIE-ANN","startTime":545.92,"endTime":548.29,"body":"my view"},{"speaker":"CARRIE-ANN","startTime":548.29,"endTime":551.52,"body":"and as part of my work"},{"speaker":"CARRIE-ANN","startTime":548.29,"endTime":551.52,"body":"at Access Able"},{"speaker":"CARRIE-ANN","startTime":551.52,"endTime":553.73,"body":"is supporting our client's"},{"speaker":"CARRIE-ANN","startTime":553.73,"endTime":556.34,"body":"and the organisations"},{"speaker":"CARRIE-ANN","startTime":553.73,"endTime":556.34,"body":"that we work with"},{"speaker":"CARRIE-ANN","startTime":556.34,"endTime":561.24,"body":"to ensure that their marketing"},{"speaker":"CARRIE-ANN","startTime":556.34,"endTime":561.24,"body":"and communications is inclusive,"},{"speaker":"CARRIE-ANN","startTime":561.24,"endTime":563.77,"body":"in a way that isn't"},{"speaker":"CARRIE-ANN","startTime":561.24,"endTime":563.77,"body":"tokenistic and key"},{"speaker":"CARRIE-ANN","startTime":563.77,"endTime":568.06,"body":"to that is listening to"},{"speaker":"CARRIE-ANN","startTime":563.77,"endTime":568.06,"body":"the voices of the community,"},{"speaker":"CARRIE-ANN","startTime":568.06,"endTime":570.18,"body":"reflecting the voices"},{"speaker":"CARRIE-ANN","startTime":568.06,"endTime":570.18,"body":"of the community."},{"speaker":"CARRIE-ANN","startTime":572.02,"endTime":574.13,"body":"And I think that is"},{"speaker":"CARRIE-ANN","startTime":572.02,"endTime":574.13,"body":"what it comes down to."},{"speaker":"CARRIE-ANN","startTime":574.13,"endTime":577.95,"body":"I think that sometimes"},{"speaker":"CARRIE-ANN","startTime":574.13,"endTime":577.95,"body":"and I think this is well meaning"},{"speaker":"CARRIE-ANN","startTime":577.95,"endTime":580.63,"body":"but I think that sometimes"},{"speaker":"CARRIE-ANN","startTime":577.95,"endTime":580.63,"body":"organisations may fall"},{"speaker":"CARRIE-ANN","startTime":580.63,"endTime":582.45,"body":"for listening to one voice."},{"speaker":"CARRIE-ANN","startTime":583.23,"endTime":586.73,"body":"Hiring a consultant"},{"speaker":"CARRIE-ANN","startTime":583.23,"endTime":586.73,"body":"that has a view"},{"speaker":"CARRIE-ANN","startTime":586.73,"endTime":591.45,"body":"from a single aspect"},{"speaker":"CARRIE-ANN","startTime":586.73,"endTime":591.45,"body":"of disability or impairment"},{"speaker":"CARRIE-ANN","startTime":592.56,"endTime":596.84,"body":"and there is"},{"speaker":"CARRIE-ANN","startTime":592.56,"endTime":596.84,"body":"absolutely value there."},{"speaker":"CARRIE-ANN","startTime":596.84,"endTime":598.88,"body":"There is value to listening"},{"speaker":"CARRIE-ANN","startTime":596.84,"endTime":598.88,"body":"to their voice"},{"speaker":"CARRIE-ANN","startTime":598.88,"endTime":601.28,"body":"and their experiences"},{"speaker":"CARRIE-ANN","startTime":598.88,"endTime":601.28,"body":"and their story"},{"speaker":"CARRIE-ANN","startTime":602.16,"endTime":603.76,"body":"but they are one voice"},{"speaker":"CARRIE-ANN","startTime":603.76,"endTime":606.36,"body":"in a large community"},{"speaker":"CARRIE-ANN","startTime":603.76,"endTime":606.36,"body":"of diverse needs."},{"speaker":"CARRIE-ANN","startTime":607.41,"endTime":609.27,"body":"So, yes, I would always advocate"},{"speaker":"CARRIE-ANN","startTime":609.27,"endTime":612.47,"body":"for having"},{"speaker":"CARRIE-ANN","startTime":609.27,"endTime":612.47,"body":"your own Focus Groups,"},{"speaker":"CARRIE-ANN","startTime":612.47,"endTime":615.86,"body":"having your own user groups"},{"speaker":"CARRIE-ANN","startTime":612.47,"endTime":615.86,"body":"and customer groups"},{"speaker":"CARRIE-ANN","startTime":615.86,"endTime":617.52,"body":"around disability,"},{"speaker":"CARRIE-ANN","startTime":617.52,"endTime":621.41,"body":"paying people for their time"},{"speaker":"CARRIE-ANN","startTime":617.52,"endTime":621.41,"body":"to provide these services"},{"speaker":"CARRIE-ANN","startTime":621.41,"endTime":626.66,"body":"because that is ultimately"},{"speaker":"CARRIE-ANN","startTime":621.41,"endTime":626.66,"body":"consultancy and you know,"},{"speaker":"CARRIE-ANN","startTime":626.66,"endTime":628.37,"body":"disabled people's"},{"speaker":"CARRIE-ANN","startTime":626.66,"endTime":628.37,"body":"lived experience"},{"speaker":"CARRIE-ANN","startTime":628.37,"endTime":632.3,"body":"and lived expertise"},{"speaker":"CARRIE-ANN","startTime":628.37,"endTime":632.3,"body":"has huge value"},{"speaker":"CARRIE-ANN","startTime":633.0,"endTime":635.73,"body":"and should be seen as such."},{"speaker":"NEIL","startTime":635.73,"endTime":637.04,"body":"Absolutely."},{"speaker":"NEIL","startTime":637.04,"endTime":640.14,"body":"I think that"},{"speaker":"NEIL","startTime":637.04,"endTime":640.14,"body":"it's really important"},{"speaker":"NEIL","startTime":640.14,"endTime":645.07,"body":"that we don't go"},{"speaker":"NEIL","startTime":640.14,"endTime":645.07,"body":"paying consultants"},{"speaker":"NEIL","startTime":645.07,"endTime":649.01,"body":"to then exploit"},{"speaker":"NEIL","startTime":645.07,"endTime":649.01,"body":"the disability community"},{"speaker":"NEIL","startTime":649.55,"endTime":652.15,"body":"by getting them to do"},{"speaker":"NEIL","startTime":649.55,"endTime":652.15,"body":"all of the unpaid research"},{"speaker":"NEIL","startTime":652.15,"endTime":653.56,"body":"and do all of the value"},{"speaker":"NEIL","startTime":653.56,"endTime":657.34,"body":"and it becomes extraction"},{"speaker":"NEIL","startTime":653.56,"endTime":657.34,"body":"of value from disability"},{"speaker":"NEIL","startTime":657.34,"endTime":659.18,"body":"rather than you know,"},{"speaker":"NEIL","startTime":659.18,"endTime":663.99,"body":"the community getting paid what"},{"speaker":"NEIL","startTime":659.18,"endTime":663.99,"body":"they deserve for contributing"},{"speaker":"NEIL","startTime":663.99,"endTime":667.48,"body":"to making better more inclusive"},{"speaker":"NEIL","startTime":663.99,"endTime":667.48,"body":"products and services and so on."},{"speaker":"NEIL","startTime":667.48,"endTime":671.17,"body":"So, I think it is always"},{"speaker":"NEIL","startTime":667.48,"endTime":671.17,"body":"really important to not"},{"speaker":"NEIL","startTime":671.17,"endTime":674.23,"body":"just engage in the community"},{"speaker":"NEIL","startTime":671.17,"endTime":674.23,"body":"but when you're doing research."},{"speaker":"NEIL","startTime":675.92,"endTime":679.02,"body":"If you're paying for research"},{"speaker":"NEIL","startTime":675.92,"endTime":679.02,"body":"for market research in general,"},{"speaker":"NEIL","startTime":679.02,"endTime":681.1,"body":"there should be"},{"speaker":"NEIL","startTime":679.02,"endTime":681.1,"body":"no difference"},{"speaker":"NEIL","startTime":681.1,"endTime":683.67,"body":"paying the disabled community"},{"speaker":"NEIL","startTime":681.1,"endTime":683.67,"body":"for your research."},{"speaker":"NEIL","startTime":685.91,"endTime":687.51,"body":"It's not a charitable"},{"speaker":"NEIL","startTime":685.91,"endTime":687.51,"body":"endeavour."},{"speaker":"CARRIE-ANN","startTime":688.38,"endTime":690.95,"body":"I completely agree and you know,"},{"speaker":"CARRIE-ANN","startTime":690.95,"endTime":694.06,"body":"just to say I'm not trying"},{"speaker":"CARRIE-ANN","startTime":690.95,"endTime":694.06,"body":"to say don't use consultants"},{"speaker":"CARRIE-ANN","startTime":694.06,"endTime":695.68,"body":"and don't use consultancy,"},{"speaker":"CARRIE-ANN","startTime":695.68,"endTime":698.7,"body":"I think there is"},{"speaker":"CARRIE-ANN","startTime":695.68,"endTime":698.7,"body":"absolute value in that"},{"speaker":"CARRIE-ANN","startTime":698.7,"endTime":701.18,"body":"but do your research"},{"speaker":"CARRIE-ANN","startTime":698.7,"endTime":701.18,"body":"into the consultant"},{"speaker":"CARRIE-ANN","startTime":701.18,"endTime":703.07,"body":"and consultancy"},{"speaker":"CARRIE-ANN","startTime":701.18,"endTime":703.07,"body":"that you're using."},{"speaker":"CARRIE-ANN","startTime":703.07,"endTime":707.0,"body":"Do your research into their"},{"speaker":"CARRIE-ANN","startTime":703.07,"endTime":707.0,"body":"links with disabled people,"},{"speaker":"CARRIE-ANN","startTime":707.0,"endTime":709.11,"body":"with disabled voices"},{"speaker":"CARRIE-ANN","startTime":707.0,"endTime":709.11,"body":"and with lived experience."},{"speaker":"NEIL","startTime":709.11,"endTime":710.34,"body":"Yes."},{"speaker":"NEIL","startTime":710.34,"endTime":713.96,"body":"And I think that not"},{"speaker":"NEIL","startTime":710.34,"endTime":713.96,"body":"everybody can afford to do loads"},{"speaker":"NEIL","startTime":713.96,"endTime":715.72,"body":"and loads of market research,"},{"speaker":"NEIL","startTime":713.96,"endTime":715.72,"body":"so you know,"},{"speaker":"NEIL","startTime":715.72,"endTime":719.87,"body":"if it's a small project"},{"speaker":"NEIL","startTime":715.72,"endTime":719.87,"body":"or people are curious"},{"speaker":"NEIL","startTime":720.41,"endTime":722.92,"body":"and we want to"},{"speaker":"NEIL","startTime":720.41,"endTime":722.92,"body":"encourage organisations"},{"speaker":"NEIL","startTime":722.92,"endTime":726.23,"body":"to start on their journey"},{"speaker":"NEIL","startTime":726.23,"endTime":728.829,"body":"as you are talking about"},{"speaker":"NEIL","startTime":726.23,"endTime":728.829,"body":"progress versus perfection,"},{"speaker":"NEIL","startTime":729.39,"endTime":732.55,"body":"we don't want people to start"},{"speaker":"NEIL","startTime":729.39,"endTime":732.55,"body":"that consultation process"},{"speaker":"NEIL","startTime":732.55,"endTime":735.4,"body":"and each step"},{"speaker":"NEIL","startTime":732.55,"endTime":735.4,"body":"along the way is good."},{"speaker":"NEIL","startTime":735.4,"endTime":737.71,"body":"Even those steps where you talk"},{"speaker":"NEIL","startTime":735.4,"endTime":737.71,"body":"to an individual"},{"speaker":"NEIL","startTime":737.71,"endTime":740.5,"body":"is a starting point."},{"speaker":"NEIL","startTime":737.71,"endTime":740.5,"body":"It should not be the end of."},{"speaker":"NEIL","startTime":742.82,"endTime":745.25,"body":"But, then you can start"},{"speaker":"NEIL","startTime":742.82,"endTime":745.25,"body":"building up from there"},{"speaker":"NEIL","startTime":745.25,"endTime":748.66,"body":"and there are organisations"},{"speaker":"NEIL","startTime":745.25,"endTime":748.66,"body":"that can help you"},{"speaker":"NEIL","startTime":748.66,"endTime":752.37,"body":"do this stuff as well."},{"speaker":"NEIL","startTime":748.66,"endTime":752.37,"body":"So, they can, they have panels,"},{"speaker":"NEIL","startTime":752.37,"endTime":756.14,"body":"they can engage with a wide"},{"speaker":"NEIL","startTime":752.37,"endTime":756.14,"body":"range of different people"},{"speaker":"NEIL","startTime":756.14,"endTime":757.94,"body":"for you and so on"},{"speaker":"NEIL","startTime":756.14,"endTime":757.94,"body":"and so forth"},{"speaker":"NEIL","startTime":757.94,"endTime":761.92,"body":"and that makes it"},{"speaker":"NEIL","startTime":757.94,"endTime":761.92,"body":"much better research"},{"speaker":"NEIL","startTime":761.92,"endTime":763.26,"body":"with these better projects"},{"speaker":"NEIL","startTime":763.26,"endTime":765.89,"body":"because you're getting"},{"speaker":"NEIL","startTime":763.26,"endTime":765.89,"body":"a diverse range of views"},{"speaker":"NEIL","startTime":765.89,"endTime":767.66,"body":"and of course you are"},{"speaker":"NEIL","startTime":765.89,"endTime":767.66,"body":"working with consultants"},{"speaker":"NEIL","startTime":767.66,"endTime":769.6,"body":"and they can do that for you."},{"speaker":"NEIL","startTime":769.6,"endTime":772.23,"body":"What I'd really want to make"},{"speaker":"NEIL","startTime":769.6,"endTime":772.23,"body":"sure is that those consultants"},{"speaker":"NEIL","startTime":772.23,"endTime":776.87,"body":"don't engage people"},{"speaker":"NEIL","startTime":772.23,"endTime":776.87,"body":"and give them free work."},{"speaker":"NEIL","startTime":776.87,"endTime":779.05,"body":"Like make, getting people"},{"speaker":"NEIL","startTime":776.87,"endTime":779.05,"body":"to work for free"},{"speaker":"NEIL","startTime":779.05,"endTime":781.75,"body":"while they are getting paid"},{"speaker":"NEIL","startTime":779.05,"endTime":781.75,"body":"because I've seen that happen"},{"speaker":"NEIL","startTime":781.75,"endTime":785.7,"body":"and that is not"},{"speaker":"NEIL","startTime":781.75,"endTime":785.7,"body":"the kind of behaviour"},{"speaker":"NEIL","startTime":785.7,"endTime":792.53,"body":"that I think should be part of"},{"speaker":"NEIL","startTime":785.7,"endTime":792.53,"body":"our profession or our community"},{"speaker":"NEIL","startTime":792.53,"endTime":794.33,"body":"and we want to work"},{"speaker":"NEIL","startTime":792.53,"endTime":794.33,"body":"with the community,"},{"speaker":"NEIL","startTime":794.33,"endTime":799.36,"body":"co design etc,"},{"speaker":"NEIL","startTime":794.33,"endTime":799.36,"body":"rather than profit from."},{"speaker":"CARRIE-ANN","startTime":800.04,"endTime":801.81,"body":"I agree and so,"},{"speaker":"CARRIE-ANN","startTime":801.81,"endTime":805.36,"body":"I think it's just you know"},{"speaker":"CARRIE-ANN","startTime":801.81,"endTime":805.36,"body":"about doing your due diligence"},{"speaker":"CARRIE-ANN","startTime":805.36,"endTime":808.71,"body":"when you're looking to engage"},{"speaker":"CARRIE-ANN","startTime":805.36,"endTime":808.71,"body":"somebody in this type of work,"},{"speaker":"CARRIE-ANN","startTime":808.71,"endTime":811.5,"body":"doing your due diligence"},{"speaker":"CARRIE-ANN","startTime":808.71,"endTime":811.5,"body":"to ensure that,"},{"speaker":"CARRIE-ANN","startTime":811.5,"endTime":816.55,"body":"as you say that there are not"},{"speaker":"CARRIE-ANN","startTime":811.5,"endTime":816.55,"body":"only links with disabled people"},{"speaker":"CARRIE-ANN","startTime":816.55,"endTime":820.19,"body":"but if something like a focus"},{"speaker":"CARRIE-ANN","startTime":816.55,"endTime":820.19,"body":"group is going to be used"},{"speaker":"CARRIE-ANN","startTime":820.19,"endTime":825.7,"body":"then it's going to be used in a"},{"speaker":"CARRIE-ANN","startTime":820.19,"endTime":825.7,"body":"way that shows it's full value."},{"speaker":"NEIL","startTime":826.54,"endTime":828.47,"body":"Yes."},{"speaker":"NEIL","startTime":828.47,"endTime":833.81,"body":"And I think"},{"speaker":"NEIL","startTime":828.47,"endTime":833.81,"body":"we have lost Debra."},{"speaker":"NEIL","startTime":833.81,"endTime":836.37,"body":"She had some Wi-Fi"},{"speaker":"NEIL","startTime":833.81,"endTime":836.37,"body":"and signal problems."},{"speaker":"NEIL","startTime":836.37,"endTime":838.05,"body":"So, hopefully she'll return."},{"speaker":"NEIL","startTime":839.73,"endTime":847.75,"body":"But I do think that also"},{"speaker":"NEIL","startTime":839.73,"endTime":847.75,"body":"the more organisations"},{"speaker":"NEIL","startTime":847.75,"endTime":851.77,"body":"talk about the benefits"},{"speaker":"NEIL","startTime":847.75,"endTime":851.77,"body":"of consultation"},{"speaker":"NEIL","startTime":851.77,"endTime":854.12,"body":"and of disability on design,"},{"speaker":"NEIL","startTime":856.32,"endTime":858.619,"body":"not just of products"},{"speaker":"NEIL","startTime":856.32,"endTime":858.619,"body":"but for services as well,"},{"speaker":"NEIL","startTime":860.0,"endTime":861.82,"body":"then the more we can engage"},{"speaker":"NEIL","startTime":861.82,"endTime":865.33,"body":"and if we think about"},{"speaker":"NEIL","startTime":861.82,"endTime":865.33,"body":"product design for a moment,"},{"speaker":"NEIL","startTime":866.59,"endTime":870.42,"body":"you know, or some of my"},{"speaker":"NEIL","startTime":866.59,"endTime":870.42,"body":"favourite things in my kitchen"},{"speaker":"NEIL","startTime":870.42,"endTime":872.57,"body":"are the Oxo range,"},{"speaker":"NEIL","startTime":870.42,"endTime":872.57,"body":"the good grips range"},{"speaker":"NEIL","startTime":872.57,"endTime":876.1,"body":"and they were designed"},{"speaker":"NEIL","startTime":872.57,"endTime":876.1,"body":"primarily the driver"},{"speaker":"NEIL","startTime":876.1,"endTime":879.54,"body":"was to make sure"},{"speaker":"NEIL","startTime":876.1,"endTime":879.54,"body":"that the designer's wife"},{"speaker":"NEIL","startTime":879.54,"endTime":881.68,"body":"who had rheumatoid arthritis"},{"speaker":"NEIL","startTime":881.68,"endTime":885.43,"body":"could hold things"},{"speaker":"NEIL","startTime":881.68,"endTime":885.43,"body":"and maintain agency"},{"speaker":"NEIL","startTime":885.43,"endTime":887.479,"body":"and do the things"},{"speaker":"NEIL","startTime":885.43,"endTime":887.479,"body":"that she'd always done."},{"speaker":"NEIL","startTime":889.36,"endTime":892.67,"body":"But now they are a bestselling"},{"speaker":"NEIL","startTime":889.36,"endTime":892.67,"body":"range of cook wear products."},{"speaker":"NEIL","startTime":893.35,"endTime":897.92,"body":"So, a great example"},{"speaker":"NEIL","startTime":893.35,"endTime":897.92,"body":"of where disability led design"},{"speaker":"NEIL","startTime":897.92,"endTime":899.88,"body":"and co design ends up"},{"speaker":"NEIL","startTime":899.88,"endTime":903.37,"body":"in creating successful"},{"speaker":"NEIL","startTime":899.88,"endTime":903.37,"body":"mainstream products."},{"speaker":"NEIL","startTime":903.37,"endTime":907.15,"body":"So, from a point of view"},{"speaker":"NEIL","startTime":903.37,"endTime":907.15,"body":"of you know,"},{"speaker":"NEIL","startTime":907.15,"endTime":909.14,"body":"disabled travel"},{"speaker":"NEIL","startTime":907.15,"endTime":909.14,"body":"because that's an area"},{"speaker":"NEIL","startTime":909.14,"endTime":913.89,"body":"where you're passionate about."},{"speaker":"NEIL","startTime":909.14,"endTime":913.89,"body":"How can we translate something"},{"speaker":"NEIL","startTime":913.89,"endTime":916.67,"body":"from like a product"},{"speaker":"NEIL","startTime":913.89,"endTime":916.67,"body":"design ethos,"},{"speaker":"NEIL","startTime":916.67,"endTime":918.92,"body":"like you just talked"},{"speaker":"NEIL","startTime":916.67,"endTime":918.92,"body":"about with Oxo"},{"speaker":"NEIL","startTime":919.58,"endTime":923.28,"body":"to a sort of service"},{"speaker":"NEIL","startTime":919.58,"endTime":923.28,"body":"design kind of ethos"},{"speaker":"NEIL","startTime":923.28,"endTime":926.24,"body":"when it's around travel,"},{"speaker":"NEIL","startTime":926.24,"endTime":928.35,"body":"accommodation"},{"speaker":"NEIL","startTime":926.24,"endTime":928.35,"body":"and transport, etc."},{"speaker":"CARRIE-ANN","startTime":929.53,"endTime":930.82,"body":"I can definitely think"},{"speaker":"CARRIE-ANN","startTime":930.82,"endTime":932.78,"body":"of some accommodation examples"},{"speaker":"CARRIE-ANN","startTime":933.76,"endTime":936.93,"body":"where ultimately that"},{"speaker":"CARRIE-ANN","startTime":933.76,"endTime":936.93,"body":"universal design element"},{"speaker":"CARRIE-ANN","startTime":936.93,"endTime":938.93,"body":"has benefited everybody."},{"speaker":"CARRIE-ANN","startTime":940.01,"endTime":943.72,"body":"And I am thinking of a specific"},{"speaker":"CARRIE-ANN","startTime":940.01,"endTime":943.72,"body":"example of a holiday lodge"},{"speaker":"CARRIE-ANN","startTime":943.72,"endTime":945.98,"body":"that I stayed in,"},{"speaker":"CARRIE-ANN","startTime":943.72,"endTime":945.98,"body":"on a working farm"},{"speaker":"CARRIE-ANN","startTime":946.79,"endTime":949.69,"body":"and they had three key"},{"speaker":"CARRIE-ANN","startTime":946.79,"endTime":949.69,"body":"target markets,"},{"speaker":"CARRIE-ANN","startTime":949.69,"endTime":952.78,"body":"three key markets that they"},{"speaker":"CARRIE-ANN","startTime":949.69,"endTime":952.78,"body":"wanted to target and serve well"},{"speaker":"CARRIE-ANN","startTime":953.41,"endTime":955.02,"body":"and that was disabled people"},{"speaker":"CARRIE-ANN","startTime":955.88,"endTime":961.08,"body":"and it was families traveling"},{"speaker":"CARRIE-ANN","startTime":955.88,"endTime":961.08,"body":"together with younger children"},{"speaker":"CARRIE-ANN","startTime":961.08,"endTime":966.15,"body":"and it was people coming"},{"speaker":"CARRIE-ANN","startTime":961.08,"endTime":966.15,"body":"on holiday with animals,"},{"speaker":"CARRIE-ANN","startTime":966.15,"endTime":968.44,"body":"with pets,"},{"speaker":"CARRIE-ANN","startTime":966.15,"endTime":968.44,"body":"with even with horses"},{"speaker":"CARRIE-ANN","startTime":968.44,"endTime":971.28,"body":"because they were a working"},{"speaker":"CARRIE-ANN","startTime":968.44,"endTime":971.28,"body":"farm, they had facility."},{"speaker":"NEIL","startTime":971.28,"endTime":972.69,"body":"Wow, yes okay."},{"speaker":"CARRIE-ANN","startTime":972.69,"endTime":976.65,"body":"And I remember"},{"speaker":"CARRIE-ANN","startTime":972.69,"endTime":976.65,"body":"the owner telling me,"},{"speaker":"CARRIE-ANN","startTime":976.65,"endTime":978.64,"body":"when they were doing"},{"speaker":"CARRIE-ANN","startTime":976.65,"endTime":978.64,"body":"the tour around,"},{"speaker":"CARRIE-ANN","startTime":978.64,"endTime":979.93,"body":"when we first arrived"},{"speaker":"CARRIE-ANN","startTime":979.93,"endTime":982.0,"body":"and they were showing us"},{"speaker":"CARRIE-ANN","startTime":979.93,"endTime":982.0,"body":"things like the wet room,"},{"speaker":"CARRIE-ANN","startTime":982.0,"endTime":985.37,"body":"shower and it had"},{"speaker":"CARRIE-ANN","startTime":982.0,"endTime":985.37,"body":"a height adjustable sink,"},{"speaker":"CARRIE-ANN","startTime":985.37,"endTime":988.5,"body":"lots of quite high spec"},{"speaker":"CARRIE-ANN","startTime":985.37,"endTime":988.5,"body":"equipment and they said,"},{"speaker":"CARRIE-ANN","startTime":988.5,"endTime":990.81,"body":"you know when"},{"speaker":"CARRIE-ANN","startTime":988.5,"endTime":990.81,"body":"the families come,"},{"speaker":"CARRIE-ANN","startTime":990.81,"endTime":993.13,"body":"they love the wet rooms,"},{"speaker":"CARRIE-ANN","startTime":990.81,"endTime":993.13,"body":"they love the wet rooms"},{"speaker":"CARRIE-ANN","startTime":993.13,"endTime":995.84,"body":"because the kids go out"},{"speaker":"CARRIE-ANN","startTime":993.13,"endTime":995.84,"body":"and get muddy on the farm"},{"speaker":"CARRIE-ANN","startTime":996.5,"endTime":998.79,"body":"and they can just"},{"speaker":"CARRIE-ANN","startTime":996.5,"endTime":998.79,"body":"chuck them in there"},{"speaker":"CARRIE-ANN","startTime":998.79,"endTime":1002.51,"body":"and hose them down"},{"speaker":"CARRIE-ANN","startTime":998.79,"endTime":1002.51,"body":"and I think that is you know,"},{"speaker":"CARRIE-ANN","startTime":1002.51,"endTime":1005.29,"body":"a similar example of"},{"speaker":"CARRIE-ANN","startTime":1002.51,"endTime":1005.29,"body":"that's universal design."},{"speaker":"CARRIE-ANN","startTime":1005.29,"endTime":1008.51,"body":"And that wet room"},{"speaker":"CARRIE-ANN","startTime":1005.29,"endTime":1008.51,"body":"was designed ultimately"},{"speaker":"CARRIE-ANN","startTime":1008.51,"endTime":1010.4,"body":"to enable"},{"speaker":"CARRIE-ANN","startTime":1008.51,"endTime":1010.4,"body":"the disabled guests,"},{"speaker":"CARRIE-ANN","startTime":1010.93,"endTime":1015.05,"body":"to be able to sit with them"},{"speaker":"CARRIE-ANN","startTime":1010.93,"endTime":1015.05,"body":"in a more independent way"},{"speaker":"CARRIE-ANN","startTime":1015.05,"endTime":1019.23,"body":"but it's also benefitted other"},{"speaker":"CARRIE-ANN","startTime":1015.05,"endTime":1019.23,"body":"areas of their customer groups."},{"speaker":"CARRIE-ANN","startTime":1021.19,"endTime":1024.53,"body":"And, if we think about"},{"speaker":"CARRIE-ANN","startTime":1021.19,"endTime":1024.53,"body":"travel and transit,"},{"speaker":"CARRIE-ANN","startTime":1024.53,"endTime":1028.95,"body":"you know, it's something"},{"speaker":"CARRIE-ANN","startTime":1024.53,"endTime":1028.95,"body":"as simple as ramped access"},{"speaker":"CARRIE-ANN","startTime":1028.95,"endTime":1031.49,"body":"or access"},{"speaker":"CARRIE-ANN","startTime":1028.95,"endTime":1031.49,"body":"with lifts or elevators."},{"speaker":"CARRIE-ANN","startTime":1031.49,"endTime":1034.75,"body":"You know, lots of people travel"},{"speaker":"CARRIE-ANN","startTime":1031.49,"endTime":1034.75,"body":"with luggage and suitcases."},{"speaker":"CARRIE-ANN","startTime":1034.75,"endTime":1038.4,"body":"They are not very easy to get up"},{"speaker":"CARRIE-ANN","startTime":1034.75,"endTime":1038.4,"body":"and down the steps for example."},{"speaker":"CARRIE-ANN","startTime":1039.57,"endTime":1043.39,"body":"So, even just the very basics"},{"speaker":"CARRIE-ANN","startTime":1039.57,"endTime":1043.39,"body":"of having, you know,"},{"speaker":"CARRIE-ANN","startTime":1043.39,"endTime":1046.1,"body":"level access"},{"speaker":"CARRIE-ANN","startTime":1043.39,"endTime":1046.1,"body":"or access via ramps,"},{"speaker":"CARRIE-ANN","startTime":1046.1,"endTime":1049.47,"body":"you need to go in"},{"speaker":"CARRIE-ANN","startTime":1046.1,"endTime":1049.47,"body":"to support all travellers"},{"speaker":"CARRIE-ANN","startTime":1049.47,"endTime":1051.64,"body":"to have a better experience."},{"speaker":"NEIL","startTime":1053.71,"endTime":1056.57,"body":"So, sometimes you know,"},{"speaker":"NEIL","startTime":1056.57,"endTime":1060.28,"body":"we see a lot of memes of people"},{"speaker":"NEIL","startTime":1056.57,"endTime":1060.28,"body":"where they have you know,"},{"speaker":"NEIL","startTime":1060.28,"endTime":1065.85,"body":"ramps ending halfway up"},{"speaker":"NEIL","startTime":1060.28,"endTime":1065.85,"body":"staircases and/or you know,"},{"speaker":"NEIL","startTime":1065.85,"endTime":1069.72,"body":"stuff that's made out of"},{"speaker":"NEIL","startTime":1065.85,"endTime":1069.72,"body":"scaffolding tubing and so on."},{"speaker":"NEIL","startTime":1069.72,"endTime":1075.33,"body":"So, there is a lot of old"},{"speaker":"NEIL","startTime":1069.72,"endTime":1075.33,"body":"and aging infrastructure."},{"speaker":"NEIL","startTime":1075.33,"endTime":1078.64,"body":"So, you know, you and I,"},{"speaker":"NEIL","startTime":1075.33,"endTime":1078.64,"body":"are both in the UK"},{"speaker":"NEIL","startTime":1080.16,"endTime":1082.27,"body":"and it's not a new country."},{"speaker":"NEIL","startTime":1082.27,"endTime":1087.18,"body":"We like our old buildings"},{"speaker":"NEIL","startTime":1082.27,"endTime":1087.18,"body":"and our old infrastructure here."},{"speaker":"NEIL","startTime":1087.92,"endTime":1090.17,"body":"And maybe a little bit"},{"speaker":"NEIL","startTime":1087.92,"endTime":1090.17,"body":"too much."},{"speaker":"NEIL","startTime":1090.17,"endTime":1094.04,"body":"We are quite precious about"},{"speaker":"NEIL","startTime":1090.17,"endTime":1094.04,"body":"keeping crusty old buildings."},{"speaker":"NEIL","startTime":1096.92,"endTime":1101.19,"body":"But at the same time"},{"speaker":"NEIL","startTime":1096.92,"endTime":1101.19,"body":"there is a tension"},{"speaker":"NEIL","startTime":1101.19,"endTime":1103.25,"body":"between preserving culture"},{"speaker":"NEIL","startTime":1103.79,"endTime":1108.42,"body":"and creating access"},{"speaker":"NEIL","startTime":1103.79,"endTime":1108.42,"body":"and to a certain extent,"},{"speaker":"NEIL","startTime":1108.42,"endTime":1112.08,"body":"the legacy of the fact"},{"speaker":"NEIL","startTime":1108.42,"endTime":1112.08,"body":"that we built our infrastructure"},{"speaker":"NEIL","startTime":1112.08,"endTime":1113.62,"body":"and at a time"},{"speaker":"NEIL","startTime":1112.08,"endTime":1113.62,"body":"when people didn't think"},{"speaker":"NEIL","startTime":1113.62,"endTime":1117.14,"body":"of designing inclusively"},{"speaker":"NEIL","startTime":1113.62,"endTime":1117.14,"body":"for access."},{"speaker":"NEIL","startTime":1117.14,"endTime":1122.17,"body":"So, if you go to countries"},{"speaker":"NEIL","startTime":1117.14,"endTime":1122.17,"body":"that are more recently"},{"speaker":"NEIL","startTime":1122.17,"endTime":1124.8,"body":"developing and developing faster"},{"speaker":"NEIL","startTime":1122.17,"endTime":1124.8,"body":"in the Far East,"},{"speaker":"NEIL","startTime":1124.8,"endTime":1127.87,"body":"you'll see you know,"},{"speaker":"NEIL","startTime":1124.8,"endTime":1127.87,"body":"a lot of access is built in"},{"speaker":"NEIL","startTime":1127.87,"endTime":1129.47,"body":"because it's new infrastructure."},{"speaker":"NEIL","startTime":1130.01,"endTime":1131.7,"body":"Whereas you know,"},{"speaker":"NEIL","startTime":1130.01,"endTime":1131.7,"body":"we're going well,"},{"speaker":"NEIL","startTime":1131.7,"endTime":1135.36,"body":"you know which decade will the"},{"speaker":"NEIL","startTime":1131.7,"endTime":1135.36,"body":"tube line be fully accessible"},{"speaker":"NEIL","startTime":1135.36,"endTime":1138.47,"body":"or you see people complaining"},{"speaker":"NEIL","startTime":1135.36,"endTime":1138.47,"body":"about New York City"},{"speaker":"NEIL","startTime":1138.47,"endTime":1141.55,"body":"transit authority"},{"speaker":"NEIL","startTime":1138.47,"endTime":1141.55,"body":"and their timetable"},{"speaker":"NEIL","startTime":1141.55,"endTime":1144.27,"body":"for making all of their"},{"speaker":"NEIL","startTime":1141.55,"endTime":1144.27,"body":"infrastructure accessible."},{"speaker":"NEIL","startTime":1144.27,"endTime":1148.24,"body":"So, of course it's easier"},{"speaker":"NEIL","startTime":1144.27,"endTime":1148.24,"body":"to design it up front."},{"speaker":"NEIL","startTime":1148.24,"endTime":1156.92,"body":"But do you think right that"},{"speaker":"NEIL","startTime":1148.24,"endTime":1156.92,"body":"the paradigm"},{"speaker":"NEIL","startTime":1156.92,"endTime":1160.07,"body":"we have now of"},{"speaker":"NEIL","startTime":1156.92,"endTime":1160.07,"body":"level access and ramps"},{"speaker":"NEIL","startTime":1160.07,"endTime":1163.18,"body":"would ever be disrupted"},{"speaker":"NEIL","startTime":1160.07,"endTime":1163.18,"body":"by things like you know,"},{"speaker":"NEIL","startTime":1165.59,"endTime":1168.88,"body":"changes in mobility technology"},{"speaker":"NEIL","startTime":1169.42,"endTime":1173.3,"body":"that enable people"},{"speaker":"NEIL","startTime":1169.42,"endTime":1173.3,"body":"with mobility issues"},{"speaker":"NEIL","startTime":1173.3,"endTime":1180.39,"body":"that are wheelchair users today"},{"speaker":"NEIL","startTime":1173.3,"endTime":1180.39,"body":"to cope with"},{"speaker":"NEIL","startTime":1180.39,"endTime":1182.91,"body":"the sort of legacy inaccessible"},{"speaker":"NEIL","startTime":1180.39,"endTime":1182.91,"body":"environments differently"},{"speaker":"NEIL","startTime":1182.91,"endTime":1186.03,"body":"because sometimes I see people"},{"speaker":"NEIL","startTime":1182.91,"endTime":1186.03,"body":"getting really excited"},{"speaker":"NEIL","startTime":1186.03,"endTime":1189.26,"body":"sharing these caterpillar"},{"speaker":"NEIL","startTime":1186.03,"endTime":1189.26,"body":"tracked wheelchairs"},{"speaker":"NEIL","startTime":1189.26,"endTime":1190.51,"body":"that can climb stairs"},{"speaker":"NEIL","startTime":1190.51,"endTime":1192.83,"body":"and other people going they"},{"speaker":"NEIL","startTime":1190.51,"endTime":1192.83,"body":"should just put in a ramp"},{"speaker":"NEIL","startTime":1192.83,"endTime":1195.33,"body":"and there is a sort of"},{"speaker":"NEIL","startTime":1192.83,"endTime":1195.33,"body":"never the twain shall meet;"},{"speaker":"NEIL","startTime":1196.54,"endTime":1198.25,"body":"what is your view?"},{"speaker":"CARRIE ANN","startTime":1198.25,"endTime":1200.97,"body":"I think it's such"},{"speaker":"CARRIE ANN","startTime":1198.25,"endTime":1200.97,"body":"an interesting question"},{"speaker":"CARRIE ANN","startTime":1200.97,"endTime":1204.7,"body":"and you know;"},{"speaker":"CARRIE ANN","startTime":1200.97,"endTime":1204.7,"body":"this always brings me back"},{"speaker":"CARRIE ANN","startTime":1204.7,"endTime":1207.87,"body":"to how I feel about"},{"speaker":"CARRIE ANN","startTime":1204.7,"endTime":1207.87,"body":"the social model of disability."},{"speaker":"CARRIE ANN","startTime":1208.59,"endTime":1212.89,"body":"And I don't think that"},{"speaker":"CARRIE ANN","startTime":1208.59,"endTime":1212.89,"body":"the social model is you know,"},{"speaker":"CARRIE ANN","startTime":1212.89,"endTime":1215.8,"body":"a magic bullet to solve"},{"speaker":"CARRIE ANN","startTime":1212.89,"endTime":1215.8,"body":"all of our problems"},{"speaker":"CARRIE ANN","startTime":1216.37,"endTime":1222.67,"body":"but I am a firm"},{"speaker":"CARRIE ANN","startTime":1216.37,"endTime":1222.67,"body":"believer in ethos"},{"speaker":"CARRIE ANN","startTime":1222.67,"endTime":1226.05,"body":"that we are disabled"},{"speaker":"CARRIE ANN","startTime":1222.67,"endTime":1226.05,"body":"by our environments"},{"speaker":"CARRIE ANN","startTime":1226.05,"endTime":1229.51,"body":"and I am also disabled"},{"speaker":"CARRIE ANN","startTime":1226.05,"endTime":1229.51,"body":"by my medical condition."},{"speaker":"CARRIE ANN","startTime":1230.03,"endTime":1232.78,"body":"I believe I'm disabled"},{"speaker":"CARRIE ANN","startTime":1230.03,"endTime":1232.78,"body":"by both of those things actually"},{"speaker":"CARRIE ANN","startTime":1233.49,"endTime":1236.76,"body":"but that the environment"},{"speaker":"CARRIE ANN","startTime":1233.49,"endTime":1236.76,"body":"is a huge disabling factor."},{"speaker":"CARRIE ANN","startTime":1237.79,"endTime":1242.39,"body":"And I think,"},{"speaker":"CARRIE ANN","startTime":1237.79,"endTime":1242.39,"body":"I also think that you know,"},{"speaker":"CARRIE ANN","startTime":1242.39,"endTime":1244.46,"body":"I've always been disabled."},{"speaker":"CARRIE ANN","startTime":1242.39,"endTime":1244.46,"body":"I've got Cerebral Palsy,"},{"speaker":"CARRIE ANN","startTime":1244.46,"endTime":1247.69,"body":"so I've never known what"},{"speaker":"CARRIE ANN","startTime":1244.46,"endTime":1247.69,"body":"it's like to not be disabled."},{"speaker":"CARRIE ANN","startTime":1248.21,"endTime":1251.25,"body":"But I do remember when I first"},{"speaker":"CARRIE ANN","startTime":1248.21,"endTime":1251.25,"body":"learned about the social model"},{"speaker":"CARRIE ANN","startTime":1251.25,"endTime":1256.56,"body":"and I had that real mindset"},{"speaker":"CARRIE ANN","startTime":1251.25,"endTime":1256.56,"body":"shift internally that okay so,"},{"speaker":"CARRIE ANN","startTime":1256.56,"endTime":1258.03,"body":"the problem is not with me."},{"speaker":"CARRIE ANN","startTime":1258.03,"endTime":1261.89,"body":"I do not need to bend and adapt"},{"speaker":"CARRIE ANN","startTime":1258.03,"endTime":1261.89,"body":"and fit myself"},{"speaker":"CARRIE ANN","startTime":1261.89,"endTime":1265.77,"body":"necessarily into unsuitable"},{"speaker":"CARRIE ANN","startTime":1261.89,"endTime":1265.77,"body":"environments actually,"},{"speaker":"CARRIE ANN","startTime":1265.77,"endTime":1267.82,"body":"the problem is"},{"speaker":"CARRIE ANN","startTime":1265.77,"endTime":1267.82,"body":"with the environment"},{"speaker":"CARRIE ANN","startTime":1267.82,"endTime":1269.47,"body":"and should be adapted"},{"speaker":"CARRIE ANN","startTime":1267.82,"endTime":1269.47,"body":"to suit me"},{"speaker":"CARRIE ANN","startTime":1271.7,"endTime":1276.26,"body":"and that is thinking that has"},{"speaker":"CARRIE ANN","startTime":1271.7,"endTime":1276.26,"body":"really changed in my lifetime."},{"speaker":"CARRIE ANN","startTime":1276.26,"endTime":1279.95,"body":"So, you know, I remember"},{"speaker":"CARRIE ANN","startTime":1276.26,"endTime":1279.95,"body":"going to mainstream school,"},{"speaker":"CARRIE ANN","startTime":1279.95,"endTime":1284.43,"body":"for example"},{"speaker":"CARRIE ANN","startTime":1279.95,"endTime":1284.43,"body":"and doing physio sessions"},{"speaker":"CARRIE ANN","startTime":1284.43,"endTime":1287.84,"body":"to train me to walk up"},{"speaker":"CARRIE ANN","startTime":1284.43,"endTime":1287.84,"body":"and down the stairs"},{"speaker":"CARRIE ANN","startTime":1287.84,"endTime":1290.2,"body":"because there wasn't"},{"speaker":"CARRIE ANN","startTime":1287.84,"endTime":1290.2,"body":"infrastructure"},{"speaker":"CARRIE ANN","startTime":1290.2,"endTime":1293.05,"body":"to put a lift into the school"},{"speaker":"CARRIE ANN","startTime":1290.2,"endTime":1293.05,"body":"that I wanted to attend."},{"speaker":"CARRIE ANN","startTime":1293.64,"endTime":1295.83,"body":"And that was just normal,"},{"speaker":"CARRIE ANN","startTime":1295.83,"endTime":1300.2,"body":"as my normal of"},{"speaker":"CARRIE ANN","startTime":1295.83,"endTime":1300.2,"body":"the everybody around us"},{"speaker":"CARRIE ANN","startTime":1300.2,"endTime":1302.47,"body":"and I look"},{"speaker":"CARRIE ANN","startTime":1300.2,"endTime":1302.47,"body":"at that school now"},{"speaker":"CARRIE ANN","startTime":1303.09,"endTime":1305.96,"body":"and it has been made"},{"speaker":"CARRIE ANN","startTime":1303.09,"endTime":1305.96,"body":"much more accessible."},{"speaker":"CARRIE ANN","startTime":1305.96,"endTime":1308.47,"body":"They have integrated children"},{"speaker":"CARRIE ANN","startTime":1308.47,"endTime":1312.05,"body":"from the local"},{"speaker":"CARRIE ANN","startTime":1308.47,"endTime":1312.05,"body":"sort of SEM school etc."},{"speaker":"CARRIE ANN","startTime":1312.77,"endTime":1314.21,"body":"And they've made"},{"speaker":"CARRIE ANN","startTime":1312.77,"endTime":1314.21,"body":"the environment"},{"speaker":"CARRIE ANN","startTime":1314.21,"endTime":1317.32,"body":"much more"},{"speaker":"CARRIE ANN","startTime":1314.21,"endTime":1317.32,"body":"physically accessible so,"},{"speaker":"CARRIE ANN","startTime":1317.32,"endTime":1321.09,"body":"I think there will always"},{"speaker":"CARRIE ANN","startTime":1317.32,"endTime":1321.09,"body":"be a role for technology"},{"speaker":"CARRIE ANN","startTime":1321.09,"endTime":1324.06,"body":"and I think that"},{"speaker":"CARRIE ANN","startTime":1321.09,"endTime":1324.06,"body":"if I just simply look"},{"speaker":"CARRIE ANN","startTime":1324.06,"endTime":1327.11,"body":"at the different kinds"},{"speaker":"CARRIE ANN","startTime":1324.06,"endTime":1327.11,"body":"of wheelchairs that I have,"},{"speaker":"CARRIE ANN","startTime":1327.11,"endTime":1330.16,"body":"so I've a few different types"},{"speaker":"CARRIE ANN","startTime":1327.11,"endTime":1330.16,"body":"of wheelchair equipment"},{"speaker":"CARRIE ANN","startTime":1330.16,"endTime":1333.25,"body":"and one of them"},{"speaker":"CARRIE ANN","startTime":1330.16,"endTime":1333.25,"body":"is kind of a backup old style"},{"speaker":"CARRIE ANN","startTime":1333.25,"endTime":1339.18,"body":"NHS powerchair and my favourite"},{"speaker":"CARRIE ANN","startTime":1333.25,"endTime":1339.18,"body":"is my active manual chair"},{"speaker":"CARRIE ANN","startTime":1339.18,"endTime":1341.01,"body":"with a front wheel power"},{"speaker":"CARRIE ANN","startTime":1339.18,"endTime":1341.01,"body":"add on"},{"speaker":"CARRIE ANN","startTime":1341.98,"endTime":1343.87,"body":"and when there's a problem"},{"speaker":"CARRIE ANN","startTime":1341.98,"endTime":1343.87,"body":"with the power add on,"},{"speaker":"CARRIE ANN","startTime":1343.87,"endTime":1346.19,"body":"when it needs a repair or"},{"speaker":"CARRIE ANN","startTime":1343.87,"endTime":1346.19,"body":"a service or something like that"},{"speaker":"CARRIE ANN","startTime":1346.19,"endTime":1348.83,"body":"and I have to use"},{"speaker":"CARRIE ANN","startTime":1346.19,"endTime":1348.83,"body":"the big old power chair,"},{"speaker":"CARRIE ANN","startTime":1349.44,"endTime":1351.71,"body":"I feel more disabled."},{"speaker":"CARRIE ANN","startTime":1351.71,"endTime":1356.32,"body":"I feel more disabled because"},{"speaker":"CARRIE ANN","startTime":1351.71,"endTime":1356.32,"body":"the equipment that I'm using"},{"speaker":"CARRIE ANN","startTime":1358.29,"endTime":1363.01,"body":"is not as enabling as some of"},{"speaker":"CARRIE ANN","startTime":1358.29,"endTime":1363.01,"body":"the other equipment"},{"speaker":"CARRIE ANN","startTime":1363.01,"endTime":1364.45,"body":"that I might use."},{"speaker":"CARRIE ANN","startTime":1364.45,"endTime":1367.3,"body":"So, I suppose maybe"},{"speaker":"CARRIE ANN","startTime":1364.45,"endTime":1367.3,"body":"I'm somewhere"},{"speaker":"CARRIE ANN","startTime":1367.3,"endTime":1369.96,"body":"in the middle"},{"speaker":"CARRIE ANN","startTime":1367.3,"endTime":1369.96,"body":"of those two camps."},{"speaker":"NEIL","startTime":1371.54,"endTime":1373.32,"body":"Yes, I kind of agree"},{"speaker":"NEIL","startTime":1373.32,"endTime":1377.69,"body":"because I think I'm not"},{"speaker":"NEIL","startTime":1373.32,"endTime":1377.69,"body":"and within my own organisation"},{"speaker":"NEIL","startTime":1377.69,"endTime":1379.62,"body":"we follow the bio"},{"speaker":"NEIL","startTime":1377.69,"endTime":1379.62,"body":"psychosocial model"},{"speaker":"NEIL","startTime":1379.62,"endTime":1381.35,"body":"because we recognise"},{"speaker":"NEIL","startTime":1379.62,"endTime":1381.35,"body":"there are challenges"},{"speaker":"NEIL","startTime":1381.35,"endTime":1385.51,"body":"with both the medical"},{"speaker":"NEIL","startTime":1381.35,"endTime":1385.51,"body":"and the social model,"},{"speaker":"NEIL","startTime":1385.51,"endTime":1387.82,"body":"whilst wanting to take"},{"speaker":"NEIL","startTime":1385.51,"endTime":1387.82,"body":"the best bits of both."},{"speaker":"NEIL","startTime":1389.81,"endTime":1393.32,"body":"And you know, recognising"},{"speaker":"NEIL","startTime":1389.81,"endTime":1393.32,"body":"that people's impairments"},{"speaker":"NEIL","startTime":1393.32,"endTime":1398.51,"body":"don't disappear just because"},{"speaker":"NEIL","startTime":1393.32,"endTime":1398.51,"body":"we've put a ramp in and or"},{"speaker":"NEIL","startTime":1398.51,"endTime":1401.95,"body":"because we have followed"},{"speaker":"NEIL","startTime":1398.51,"endTime":1401.95,"body":"the WIQAD guidelines, right"},{"speaker":"NEIL","startTime":1401.95,"endTime":1412.44,"body":"so, yes I like you, you know,"},{"speaker":"NEIL","startTime":1401.95,"endTime":1412.44,"body":"my sense of being disabled"},{"speaker":"NEIL","startTime":1412.44,"endTime":1417.05,"body":"and I'm dyslexic and ADHD"},{"speaker":"NEIL","startTime":1412.44,"endTime":1417.05,"body":"is dependent on context."},{"speaker":"NEIL","startTime":1418.72,"endTime":1422.97,"body":"And that a lot of the time"},{"speaker":"NEIL","startTime":1418.72,"endTime":1422.97,"body":"I'm perfectly able to get on"},{"speaker":"NEIL","startTime":1422.97,"endTime":1428.54,"body":"with stuff and interact normally"},{"speaker":"NEIL","startTime":1422.97,"endTime":1428.54,"body":"and then there are other times"},{"speaker":"NEIL","startTime":1428.54,"endTime":1430.72,"body":"where if certain things"},{"speaker":"NEIL","startTime":1428.54,"endTime":1430.72,"body":"aren't provided,"},{"speaker":"NEIL","startTime":1430.72,"endTime":1433.93,"body":"I find the environment"},{"speaker":"NEIL","startTime":1430.72,"endTime":1433.93,"body":"incredible disabling."},{"speaker":"NEIL","startTime":1433.93,"endTime":1438.32,"body":"So, I think that changing,"},{"speaker":"NEIL","startTime":1433.93,"endTime":1438.32,"body":"the change in tooling"},{"speaker":"NEIL","startTime":1438.32,"endTime":1440.23,"body":"and the change in equipment"},{"speaker":"NEIL","startTime":1441.46,"endTime":1445.53,"body":"impacts how the level"},{"speaker":"NEIL","startTime":1441.46,"endTime":1445.53,"body":"of disability that you feel."},{"speaker":"NEIL","startTime":1445.53,"endTime":1450.22,"body":"So, it's not wrong for people"},{"speaker":"NEIL","startTime":1445.53,"endTime":1450.22,"body":"to want to invent things"},{"speaker":"NEIL","startTime":1450.22,"endTime":1454.22,"body":"that reduce your feeling"},{"speaker":"NEIL","startTime":1450.22,"endTime":1454.22,"body":"of being disabled"},{"speaker":"NEIL","startTime":1455.14,"endTime":1457.73,"body":"via enabling you"},{"speaker":"NEIL","startTime":1455.14,"endTime":1457.73,"body":"to do more in a,"},{"speaker":"NEIL","startTime":1460.23,"endTime":1463.33,"body":"to use a political,"},{"speaker":"NEIL","startTime":1460.23,"endTime":1463.33,"body":"hostile environment for a second"},{"speaker":"NEIL","startTime":1464.07,"endTime":1467.72,"body":"because difficult and"},{"speaker":"NEIL","startTime":1464.07,"endTime":1467.72,"body":"inaccessible environment, right?"},{"speaker":"NEIL","startTime":1467.72,"endTime":1471.96,"body":"So, I think that we can reduce"},{"speaker":"NEIL","startTime":1467.72,"endTime":1471.96,"body":"some of the impact"},{"speaker":"NEIL","startTime":1471.96,"endTime":1474.51,"body":"of the environment"},{"speaker":"NEIL","startTime":1471.96,"endTime":1474.51,"body":"through new technologies."},{"speaker":"NEIL","startTime":1474.51,"endTime":1476.65,"body":"At the same time that"},{"speaker":"NEIL","startTime":1474.51,"endTime":1476.65,"body":"should not mean"},{"speaker":"NEIL","startTime":1476.65,"endTime":1479.96,"body":"that we have a get"},{"speaker":"NEIL","startTime":1476.65,"endTime":1479.96,"body":"out jail free card,"},{"speaker":"NEIL","startTime":1480.87,"endTime":1484.75,"body":"you know what, we don't need"},{"speaker":"NEIL","startTime":1480.87,"endTime":1484.75,"body":"to put into a ramp"},{"speaker":"NEIL","startTime":1484.75,"endTime":1489.01,"body":"or we don't need to design"},{"speaker":"NEIL","startTime":1484.75,"endTime":1489.01,"body":"in enough spaces for people"},{"speaker":"NEIL","startTime":1489.01,"endTime":1491.37,"body":"with wheelchairs"},{"speaker":"NEIL","startTime":1489.01,"endTime":1491.37,"body":"to turn around you know"},{"speaker":"NEIL","startTime":1491.37,"endTime":1495.17,"body":"it's fine to wheel yourself"},{"speaker":"NEIL","startTime":1491.37,"endTime":1495.17,"body":"in backwards to the toilet"},{"speaker":"NEIL","startTime":1495.17,"endTime":1499.25,"body":"and climb over your wheelchair"},{"speaker":"NEIL","startTime":1495.17,"endTime":1499.25,"body":"because, we have only [dash]"},{"speaker":"NEIL","startTime":1499.25,"endTime":1504.91,"body":"so, those are, we should not use"},{"speaker":"NEIL","startTime":1499.25,"endTime":1504.91,"body":"the new technology"},{"speaker":"NEIL","startTime":1504.91,"endTime":1508.57,"body":"as an excuse not to think about"},{"speaker":"NEIL","startTime":1504.91,"endTime":1508.57,"body":"designing accessibly,"},{"speaker":"NEIL","startTime":1508.57,"endTime":1510.66,"body":"but, at the same time,"},{"speaker":"NEIL","startTime":1508.57,"endTime":1510.66,"body":"I don't think,"},{"speaker":"NEIL","startTime":1510.66,"endTime":1514.63,"body":"I take issue with people"},{"speaker":"NEIL","startTime":1514.63,"endTime":1519.3,"body":"that rate the designers"},{"speaker":"NEIL","startTime":1514.63,"endTime":1519.3,"body":"of these things"},{"speaker":"NEIL","startTime":1519.3,"endTime":1521.38,"body":"that are actually trying"},{"speaker":"NEIL","startTime":1519.3,"endTime":1521.38,"body":"to do a good thing"},{"speaker":"NEIL","startTime":1521.38,"endTime":1522.66,"body":"because I think people [dash]"},{"speaker":"CARRIE ANN","startTime":1522.66,"endTime":1524.2,"body":"Yes, I agree"},{"speaker":"CARRIE ANN","startTime":1524.2,"endTime":1528.01,"body":"I think my question would be,"},{"speaker":"CARRIE ANN","startTime":1524.2,"endTime":1528.01,"body":"how much contact again,"},{"speaker":"CARRIE ANN","startTime":1528.01,"endTime":1529.51,"body":"how much contact"},{"speaker":"CARRIE ANN","startTime":1528.01,"endTime":1529.51,"body":"has that designer"},{"speaker":"CARRIE ANN","startTime":1529.51,"endTime":1531.11,"body":"had with disabled people?"},{"speaker":"CARRIE ANN","startTime":1531.83,"endTime":1533.4,"body":"How much contact"},{"speaker":"CARRIE ANN","startTime":1531.83,"endTime":1533.4,"body":"has that designer"},{"speaker":"CARRIE ANN","startTime":1533.4,"endTime":1536.22,"body":"had with more"},{"speaker":"CARRIE ANN","startTime":1533.4,"endTime":1536.22,"body":"than one disabled person,"},{"speaker":"CARRIE ANN","startTime":1536.22,"endTime":1540.39,"body":"with more than one viewpoint"},{"speaker":"CARRIE ANN","startTime":1536.22,"endTime":1540.39,"body":"and circumstance."},{"speaker":"NEIL","startTime":1541.37,"endTime":1542.86,"body":"Yes, well,"},{"speaker":"NEIL","startTime":1542.86,"endTime":1546.47,"body":"I see having worked"},{"speaker":"NEIL","startTime":1542.86,"endTime":1546.47,"body":"in assistive tech for two-"},{"speaker":"NEIL","startTime":1546.47,"endTime":1552.91,"body":"and a-bit decades, I see"},{"speaker":"NEIL","startTime":1546.47,"endTime":1552.91,"body":"that that recuring thing people"},{"speaker":"NEIL","startTime":1553.5,"endTime":1557.75,"body":"that people are doing it"},{"speaker":"NEIL","startTime":1553.5,"endTime":1557.75,"body":"for personal motivation"},{"speaker":"NEIL","startTime":1557.75,"endTime":1559.01,"body":"for friends and family and so,"},{"speaker":"NEIL","startTime":1559.01,"endTime":1561.53,"body":"they start solving a problem"},{"speaker":"NEIL","startTime":1559.01,"endTime":1561.53,"body":"for one individual."},{"speaker":"NEIL","startTime":1562.47,"endTime":1565.59,"body":"And so, we end up"},{"speaker":"NEIL","startTime":1562.47,"endTime":1565.59,"body":"with loads of people"},{"speaker":"NEIL","startTime":1565.59,"endTime":1567.54,"body":"reinventing the same wheel."},{"speaker":"CARRIE-ANN","startTime":1567.54,"endTime":1568.9,"body":"Mm hmm."},{"speaker":"NEIL","startTime":1568.9,"endTime":1570.55,"body":"So, that they are you know,"},{"speaker":"NEIL","startTime":1571.26,"endTime":1573.18,"body":"oh, we have just"},{"speaker":"NEIL","startTime":1571.26,"endTime":1573.18,"body":"made this thing,"},{"speaker":"NEIL","startTime":1573.18,"endTime":1575.6,"body":"well what about"},{"speaker":"NEIL","startTime":1573.18,"endTime":1575.6,"body":"those six other things."},{"speaker":"CARRIE-ANN","startTime":1575.6,"endTime":1578.9,"body":"That have been"},{"speaker":"CARRIE-ANN","startTime":1575.6,"endTime":1578.9,"body":"around for decades, absolutely."},{"speaker":"NEIL","startTime":1578.9,"endTime":1580.18,"body":"Then they say well, you know,"},{"speaker":"NEIL","startTime":1580.18,"endTime":1583.73,"body":"it doesn't mean just"},{"speaker":"NEIL","startTime":1580.18,"endTime":1583.73,"body":"in the field with disability"},{"speaker":"NEIL","startTime":1583.73,"endTime":1586.14,"body":"that you should not"},{"speaker":"NEIL","startTime":1583.73,"endTime":1586.14,"body":"do market research."},{"speaker":"CARRIE-ANN","startTime":1586.14,"endTime":1589.49,"body":"I completely agree"},{"speaker":"CARRIE-ANN","startTime":1586.14,"endTime":1589.49,"body":"and this is all reminding me"},{"speaker":"CARRIE-ANN","startTime":1589.49,"endTime":1592.64,"body":"of sort of the origin story"},{"speaker":"CARRIE-ANN","startTime":1589.49,"endTime":1592.64,"body":"of Access Able"},{"speaker":"CARRIE-ANN","startTime":1593.16,"endTime":1596.9,"body":"which was really our founder"},{"speaker":"CARRIE-ANN","startTime":1593.16,"endTime":1596.9,"body":"and Chair Gregory Burke,"},{"speaker":"CARRIE-ANN","startTime":1596.9,"endTime":1598.799,"body":"had an illness"},{"speaker":"CARRIE-ANN","startTime":1596.9,"endTime":1598.799,"body":"when he was a teenager,"},{"speaker":"CARRIE-ANN","startTime":1599.66,"endTime":1601.46,"body":"spent a lot of time"},{"speaker":"CARRIE-ANN","startTime":1599.66,"endTime":1601.46,"body":"in hospital and rehab"},{"speaker":"CARRIE-ANN","startTime":1601.46,"endTime":1603.25,"body":"and came out"},{"speaker":"CARRIE-ANN","startTime":1601.46,"endTime":1603.25,"body":"as a wheelchair user"},{"speaker":"CARRIE-ANN","startTime":1603.25,"endTime":1605.17,"body":"and found himself"},{"speaker":"CARRIE-ANN","startTime":1603.25,"endTime":1605.17,"body":"with this problem"},{"speaker":"CARRIE-ANN","startTime":1605.17,"endTime":1608.25,"body":"that he wanted to solve"},{"speaker":"CARRIE-ANN","startTime":1605.17,"endTime":1608.25,"body":"of just being able"},{"speaker":"CARRIE-ANN","startTime":1608.25,"endTime":1610.61,"body":"to find detailed information"},{"speaker":"CARRIE-ANN","startTime":1610.61,"endTime":1613.62,"body":"about whether or not"},{"speaker":"CARRIE-ANN","startTime":1610.61,"endTime":1613.62,"body":"he could access a venue"},{"speaker":"CARRIE-ANN","startTime":1613.62,"endTime":1614.99,"body":"without having to phone them,"},{"speaker":"CARRIE-ANN","startTime":1614.99,"endTime":1617.46,"body":"without having to send"},{"speaker":"CARRIE-ANN","startTime":1614.99,"endTime":1617.46,"body":"somebody to do a rookie run."},{"speaker":"CARRIE-ANN","startTime":1617.46,"endTime":1621.65,"body":"This was kind of early 2000's."},{"speaker":"CARRIE-ANN","startTime":1617.46,"endTime":1621.65,"body":"Ver much age of the Internet"},{"speaker":"CARRIE-ANN","startTime":1621.65,"endTime":1623.59,"body":"and very much age"},{"speaker":"CARRIE-ANN","startTime":1621.65,"endTime":1623.59,"body":"of this information"},{"speaker":"CARRIE-ANN","startTime":1623.59,"endTime":1625.639,"body":"suddenly becoming"},{"speaker":"CARRIE-ANN","startTime":1623.59,"endTime":1625.639,"body":"available to everybody."},{"speaker":"CARRIE-ANN","startTime":1626.66,"endTime":1628.89,"body":"But Gregory knew at that point"},{"speaker":"CARRIE-ANN","startTime":1628.89,"endTime":1631.78,"body":"that he only knew"},{"speaker":"CARRIE-ANN","startTime":1628.89,"endTime":1631.78,"body":"about his own needs."},{"speaker":"CARRIE-ANN","startTime":1631.78,"endTime":1634.54,"body":"He only knew what he needed"},{"speaker":"CARRIE-ANN","startTime":1631.78,"endTime":1634.54,"body":"and so, you know,"},{"speaker":"CARRIE-ANN","startTime":1634.54,"endTime":1636.67,"body":"he did a national"},{"speaker":"CARRIE-ANN","startTime":1634.54,"endTime":1636.67,"body":"consultation exercise,"},{"speaker":"CARRIE-ANN","startTime":1636.67,"endTime":1638.44,"body":"traveling around the UK,"},{"speaker":"CARRIE-ANN","startTime":1638.44,"endTime":1642.02,"body":"speaking hundreds of different"},{"speaker":"CARRIE-ANN","startTime":1638.44,"endTime":1642.02,"body":"groups of disabled people"},{"speaker":"CARRIE-ANN","startTime":1642.02,"endTime":1646.1,"body":"and from there designed"},{"speaker":"CARRIE-ANN","startTime":1642.02,"endTime":1646.1,"body":"the first kind of templates"},{"speaker":"CARRIE-ANN","startTime":1646.1,"endTime":1648.39,"body":"of what became of"},{"speaker":"CARRIE-ANN","startTime":1646.1,"endTime":1648.39,"body":"Access Able's Access guide"},{"speaker":"CARRIE-ANN","startTime":1648.39,"endTime":1651.55,"body":"and I think the important thing"},{"speaker":"CARRIE-ANN","startTime":1648.39,"endTime":1651.55,"body":"I want to say there is,"},{"speaker":"CARRIE-ANN","startTime":1651.55,"endTime":1653.84,"body":"we haven't ever stopped"},{"speaker":"CARRIE-ANN","startTime":1651.55,"endTime":1653.84,"body":"that consultation"},{"speaker":"CARRIE-ANN","startTime":1653.84,"endTime":1656.97,"body":"and we haven't ever stopped"},{"speaker":"CARRIE-ANN","startTime":1653.84,"endTime":1656.97,"body":"that evolution"},{"speaker":"CARRIE-ANN","startTime":1656.97,"endTime":1661.91,"body":"of searching"},{"speaker":"CARRIE-ANN","startTime":1656.97,"endTime":1661.91,"body":"and of creating information"},{"speaker":"CARRIE-ANN","startTime":1661.91,"endTime":1664.59,"body":"and creating new information"},{"speaker":"CARRIE-ANN","startTime":1661.91,"endTime":1664.59,"body":"and collecting new information"},{"speaker":"CARRIE-ANN","startTime":1664.59,"endTime":1666.4,"body":"that meets"},{"speaker":"CARRIE-ANN","startTime":1664.59,"endTime":1666.4,"body":"the new emerging needs."},{"speaker":"NEIL","startTime":1667.0,"endTime":1668.22,"body":"Yes."},{"speaker":"NEIL","startTime":1668.22,"endTime":1671.28,"body":"I think that's important"},{"speaker":"NEIL","startTime":1668.22,"endTime":1671.28,"body":"because the needs are changing"},{"speaker":"NEIL","startTime":1671.28,"endTime":1674.83,"body":"and the environment is changing"},{"speaker":"NEIL","startTime":1671.28,"endTime":1674.83,"body":"and the technology is changing."},{"speaker":"NEIL","startTime":1674.83,"endTime":1678.06,"body":"So, the data"},{"speaker":"NEIL","startTime":1674.83,"endTime":1678.06,"body":"that you need to gather"},{"speaker":"NEIL","startTime":1678.06,"endTime":1680.53,"body":"and the data you need"},{"speaker":"NEIL","startTime":1678.06,"endTime":1680.53,"body":"to share involves too."},{"speaker":"NEIL","startTime":1681.9,"endTime":1685.83,"body":"And we were talking"},{"speaker":"NEIL","startTime":1681.9,"endTime":1685.83,"body":"with the Google example again"},{"speaker":"NEIL","startTime":1685.83,"endTime":1687.91,"body":"and a personal example,"},{"speaker":"NEIL","startTime":1685.83,"endTime":1687.91,"body":"right?"},{"speaker":"NEIL","startTime":1687.91,"endTime":1693.54,"body":"So, family members of mine"},{"speaker":"NEIL","startTime":1687.91,"endTime":1693.54,"body":"need accessible toilets"},{"speaker":"NEIL","startTime":1693.54,"endTime":1697.11,"body":"and that data you know,"},{"speaker":"NEIL","startTime":1697.11,"endTime":1700.76,"body":"is something that I would like"},{"speaker":"NEIL","startTime":1697.11,"endTime":1700.76,"body":"to be easily searchable,"},{"speaker":"NEIL","startTime":1700.76,"endTime":1702.81,"body":"you know,"},{"speaker":"NEIL","startTime":1700.76,"endTime":1702.81,"body":"nearest accessible toilet."},{"speaker":"NEIL","startTime":1702.81,"endTime":1704.34,"body":"You know, put it into maps."},{"speaker":"NEIL","startTime":1704.34,"endTime":1708.03,"body":"Take me to the loo,"},{"speaker":"NEIL","startTime":1704.34,"endTime":1708.03,"body":"you know quickly, please."},{"speaker":"NEIL","startTime":1709.52,"endTime":1712.49,"body":"Because that is you know,"},{"speaker":"NEIL","startTime":1709.52,"endTime":1712.49,"body":"that's an area"},{"speaker":"NEIL","startTime":1712.49,"endTime":1717.12,"body":"where people don't necessarily"},{"speaker":"NEIL","startTime":1712.49,"endTime":1717.12,"body":"continence issues"},{"speaker":"NEIL","startTime":1717.8,"endTime":1721.08,"body":"as a disability but they affect"},{"speaker":"NEIL","startTime":1717.8,"endTime":1721.08,"body":"millions of people, you know."},{"speaker":"NEIL","startTime":1722.59,"endTime":1725.47,"body":"You know and it may be, you know"},{"speaker":"NEIL","startTime":1722.59,"endTime":1725.47,"body":"and it doesn't necessarily need"},{"speaker":"NEIL","startTime":1725.47,"endTime":1729.01,"body":"to be an accessible loo"},{"speaker":"NEIL","startTime":1725.47,"endTime":1729.01,"body":"for some of that group"},{"speaker":"NEIL","startTime":1729.01,"endTime":1730.96,"body":"but being able to have"},{"speaker":"NEIL","startTime":1729.01,"endTime":1730.96,"body":"your preferences"},{"speaker":"NEIL","startTime":1730.96,"endTime":1736.03,"body":"and press the, you know,"},{"speaker":"NEIL","startTime":1730.96,"endTime":1736.03,"body":"get me,"},{"speaker":"NEIL","startTime":1736.03,"endTime":1739.83,"body":"to the facilities"},{"speaker":"NEIL","startTime":1736.03,"endTime":1739.83,"body":"as quickly as possible,"},{"speaker":"NEIL","startTime":1739.83,"endTime":1744.39,"body":"you know is you know, a hugely"},{"speaker":"NEIL","startTime":1739.83,"endTime":1744.39,"body":"enabling and empowering thing."},{"speaker":"NEIL","startTime":1744.39,"endTime":1747.71,"body":"And also frankly,"},{"speaker":"NEIL","startTime":1744.39,"endTime":1747.71,"body":"protects people's dignity."},{"speaker":"CARRIE ANN","startTime":1748.38,"endTime":1749.63,"body":"I agree."},{"speaker":"CARRIE ANN","startTime":1749.63,"endTime":1752.27,"body":"I agree but I think"},{"speaker":"CARRIE ANN","startTime":1749.63,"endTime":1752.27,"body":"it is only as enabling"},{"speaker":"CARRIE ANN","startTime":1752.27,"endTime":1754.53,"body":"as the reliability of the data"},{"speaker":"CARRIE ANN","startTime":1752.27,"endTime":1754.53,"body":"that's powering it."},{"speaker":"NEIL","startTime":1754.53,"endTime":1757.67,"body":"Absolutely."},{"speaker":"NEIL","startTime":1754.53,"endTime":1757.67,"body":"And that's why it becomes"},{"speaker":"NEIL","startTime":1757.67,"endTime":1760.16,"body":"equally important that you have"},{"speaker":"NEIL","startTime":1757.67,"endTime":1760.16,"body":"good quality data"},{"speaker":"NEIL","startTime":1760.16,"endTime":1764.54,"body":"and that it's also done"},{"speaker":"NEIL","startTime":1760.16,"endTime":1764.54,"body":"consistently, you know,"},{"speaker":"NEIL","startTime":1764.54,"endTime":1768.84,"body":"and so that you know that that"},{"speaker":"NEIL","startTime":1764.54,"endTime":1768.84,"body":"data is formatted right that"},{"speaker":"NEIL","startTime":1768.84,"endTime":1773.22,"body":"it's reliable that it's kept up"},{"speaker":"NEIL","startTime":1768.84,"endTime":1773.22,"body":"to date because you know,"},{"speaker":"NEIL","startTime":1773.22,"endTime":1777.26,"body":"especially with things like"},{"speaker":"NEIL","startTime":1773.22,"endTime":1777.26,"body":"you know, community projects,"},{"speaker":"NEIL","startTime":1777.26,"endTime":1779.33,"body":"where there is you know"},{"speaker":"NEIL","startTime":1777.26,"endTime":1779.33,"body":"it's voluntary work."},{"speaker":"NEIL","startTime":1779.33,"endTime":1782.99,"body":"Quite often that data"},{"speaker":"NEIL","startTime":1779.33,"endTime":1782.99,"body":"is well out of date."},{"speaker":"NEIL","startTime":1784.32,"endTime":1786.45,"body":"You know, if people"},{"speaker":"NEIL","startTime":1784.32,"endTime":1786.45,"body":"have been relying,"},{"speaker":"NEIL","startTime":1787.01,"endTime":1788.44,"body":"using the toilets example again,"},{"speaker":"NEIL","startTime":1788.44,"endTime":1796.57,"body":"on businesses to voluntarily"},{"speaker":"NEIL","startTime":1788.44,"endTime":1796.57,"body":"provide access to facilities,"},{"speaker":"NEIL","startTime":1796.57,"endTime":1799.97,"body":"those business are quite often"},{"speaker":"NEIL","startTime":1796.57,"endTime":1799.97,"body":"closing or changing."},{"speaker":"NEIL","startTime":1800.84,"endTime":1804.15,"body":"So, all of that piece"},{"speaker":"NEIL","startTime":1800.84,"endTime":1804.15,"body":"needs to be kept up to date"},{"speaker":"NEIL","startTime":1804.77,"endTime":1807.84,"body":"and you know,"},{"speaker":"NEIL","startTime":1804.77,"endTime":1807.84,"body":"that's a lot of work."},{"speaker":"NEIL","startTime":1807.84,"endTime":1809.58,"body":"So, who funds it."},{"speaker":"CARRIE-ANN","startTime":1809.58,"endTime":1814.55,"body":"Yes, so, I mean"},{"speaker":"CARRIE-ANN","startTime":1809.58,"endTime":1814.55,"body":"I can only speak for Access Able"},{"speaker":"CARRIE-ANN","startTime":1814.55,"endTime":1816.24,"body":"in terms of the work we do."},{"speaker":"CARRIE-ANN","startTime":1816.24,"endTime":1819.01,"body":"But in terms of who funds"},{"speaker":"CARRIE-ANN","startTime":1816.24,"endTime":1819.01,"body":"the work that we do,"},{"speaker":"CARRIE-ANN","startTime":1819.01,"endTime":1822.84,"body":"that's funded directly"},{"speaker":"CARRIE-ANN","startTime":1819.01,"endTime":1822.84,"body":"by the Commission partner,"},{"speaker":"CARRIE-ANN","startTime":1822.84,"endTime":1824.04,"body":"the client we work with."},{"speaker":"CARRIE-ANN","startTime":1824.04,"endTime":1827.67,"body":"So, it could be an NHS Trust,"},{"speaker":"CARRIE-ANN","startTime":1824.04,"endTime":1827.67,"body":"in the case of a hospital."},{"speaker":"CARRIE-ANN","startTime":1828.69,"endTime":1831.3,"body":"It could be a private sector"},{"speaker":"CARRIE-ANN","startTime":1828.69,"endTime":1831.3,"body":"business like Tesco or Marks"},{"speaker":"CARRIE-ANN","startTime":1831.3,"endTime":1833.43,"body":"and Spencer's or towns,"},{"speaker":"CARRIE-ANN","startTime":1831.3,"endTime":1833.43,"body":"for example."},{"speaker":"CARRIE-ANN","startTime":1834.58,"endTime":1841.78,"body":"It could be a university"},{"speaker":"CARRIE-ANN","startTime":1834.58,"endTime":1841.78,"body":"or it could be a local council"},{"speaker":"CARRIE-ANN","startTime":1841.78,"endTime":1844.45,"body":"to service businesses"},{"speaker":"CARRIE-ANN","startTime":1841.78,"endTime":1844.45,"body":"in the local area."},{"speaker":"CARRIE-ANN","startTime":1845.02,"endTime":1846.31,"body":"And I think, you know,"},{"speaker":"CARRIE-ANN","startTime":1845.02,"endTime":1846.31,"body":"the other thing"},{"speaker":"CARRIE-ANN","startTime":1846.31,"endTime":1849.79,"body":"that I just wanted to bring out,"},{"speaker":"CARRIE-ANN","startTime":1846.31,"endTime":1849.79,"body":"from your sort of prior point"},{"speaker":"CARRIE-ANN","startTime":1849.79,"endTime":1853.04,"body":"was that I think there is"},{"speaker":"CARRIE-ANN","startTime":1849.79,"endTime":1853.04,"body":"a lot of reliance in the age"},{"speaker":"CARRIE-ANN","startTime":1853.04,"endTime":1856.3,"body":"that we are in"},{"speaker":"CARRIE-ANN","startTime":1853.04,"endTime":1856.3,"body":"on crowd sourced information."},{"speaker":"CARRIE-ANN","startTime":1857.13,"endTime":1859.47,"body":"And, I think"},{"speaker":"CARRIE-ANN","startTime":1857.13,"endTime":1859.47,"body":"there is a place for that."},{"speaker":"CARRIE-ANN","startTime":1859.47,"endTime":1861.27,"body":"I think it has its place."},{"speaker":"CARRIE-ANN","startTime":1861.27,"endTime":1865.18,"body":"But I think that what is not"},{"speaker":"CARRIE-ANN","startTime":1861.27,"endTime":1865.18,"body":"discussed often enough"},{"speaker":"CARRIE-ANN","startTime":1866.32,"endTime":1867.93,"body":"is that crowd"},{"speaker":"CARRIE-ANN","startTime":1866.32,"endTime":1867.93,"body":"sourced information"},{"speaker":"CARRIE-ANN","startTime":1867.93,"endTime":1871.73,"body":"will only ever reflect an"},{"speaker":"CARRIE-ANN","startTime":1867.93,"endTime":1871.73,"body":"individual's experience or lots"},{"speaker":"CARRIE-ANN","startTime":1871.73,"endTime":1875.79,"body":"and lots of different"},{"speaker":"CARRIE-ANN","startTime":1871.73,"endTime":1875.79,"body":"individual experiences and so,"},{"speaker":"CARRIE-ANN","startTime":1875.79,"endTime":1880.08,"body":"if you are basing your decision"},{"speaker":"CARRIE-ANN","startTime":1875.79,"endTime":1880.08,"body":"to go to a venue,"},{"speaker":"CARRIE-ANN","startTime":1880.08,"endTime":1882.61,"body":"from a review that"},{"speaker":"CARRIE-ANN","startTime":1880.08,"endTime":1882.61,"body":"somebody else has done,"},{"speaker":"CARRIE-ANN","startTime":1882.61,"endTime":1884.19,"body":"based on"},{"speaker":"CARRIE-ANN","startTime":1882.61,"endTime":1884.19,"body":"their specific experience"},{"speaker":"CARRIE-ANN","startTime":1884.19,"endTime":1886.04,"body":"and their specific needs,"},{"speaker":"CARRIE-ANN","startTime":1886.04,"endTime":1887.68,"body":"again, there's just"},{"speaker":"CARRIE-ANN","startTime":1886.04,"endTime":1887.68,"body":"a little pinch of salt,"},{"speaker":"CARRIE-ANN","startTime":1887.68,"endTime":1889.71,"body":"I think, that needs"},{"speaker":"CARRIE-ANN","startTime":1887.68,"endTime":1889.71,"body":"to be taken with that"},{"speaker":"CARRIE-ANN","startTime":1889.71,"endTime":1893.99,"body":"because disability"},{"speaker":"CARRIE-ANN","startTime":1889.71,"endTime":1893.99,"body":"is such an individual"},{"speaker":"CARRIE-ANN","startTime":1893.99,"endTime":1895.59,"body":"and multi-faceted experience."},{"speaker":"NEIL","startTime":1897.05,"endTime":1899.68,"body":"Yes. I think that"},{"speaker":"NEIL","startTime":1897.05,"endTime":1899.68,"body":"he is absolutely spot on."},{"speaker":"NEIL","startTime":1900.49,"endTime":1901.83,"body":"Time has flown."},{"speaker":"CARRIE-ANN","startTime":1901.83,"endTime":1903.04,"body":"Yes."},{"speaker":"NEIL","startTime":1903.04,"endTime":1904.96,"body":"I've absolutely"},{"speaker":"NEIL","startTime":1903.04,"endTime":1904.96,"body":"enjoyed this chat,"},{"speaker":"NEIL","startTime":1904.96,"endTime":1906.56,"body":"so thank you very much."},{"speaker":"NEIL","startTime":1907.08,"endTime":1909.57,"body":"Really look forward"},{"speaker":"NEIL","startTime":1907.08,"endTime":1909.57,"body":"to continuing discussion"},{"speaker":"NEIL","startTime":1909.57,"endTime":1913.2,"body":"on social media."},{"speaker":"NEIL","startTime":1909.57,"endTime":1913.2,"body":"Just need to thank My ClearText"},{"speaker":"NEIL","startTime":1913.2,"endTime":1915.43,"body":"for keeping us"},{"speaker":"NEIL","startTime":1913.2,"endTime":1915.43,"body":"captioned and accessible"},{"speaker":"NEIL","startTime":1915.97,"endTime":1918.08,"body":"as possible"},{"speaker":"NEIL","startTime":1915.97,"endTime":1918.08,"body":"for a certain group."},{"speaker":"NEIL","startTime":1918.61,"endTime":1922.16,"body":"And also, Amazon for"},{"speaker":"NEIL","startTime":1918.61,"endTime":1922.16,"body":"supporting us to keep us On Air."},{"speaker":"NEIL","startTime":1922.16,"endTime":1924.77,"body":"So, thank you very much,"},{"speaker":"NEIL","startTime":1922.16,"endTime":1924.77,"body":"Carrie Ann, look forward to you"},{"speaker":"NEIL","startTime":1924.77,"endTime":1926.82,"body":"joining the conversation"},{"speaker":"NEIL","startTime":1924.77,"endTime":1926.82,"body":"on Twitter."},{"speaker":"CARRIE-ANN","startTime":1926.82,"endTime":1928.42,"body":"Thank you for having me."}]}