{"version":"1.0.0","segments":[{"startTime":0.0,"endTime":1.21,"body":"AXSCHAT"},{"startTime":0.0,"endTime":1.21,"body":"Lauren Lobrano"},{"speaker":"NEIL","startTime":1.21,"endTime":2.43,"body":"Hello and welcome to Axschat."},{"speaker":"NEIL","startTime":2.43,"endTime":5.05,"body":"I'm really, really pleased,"},{"speaker":"NEIL","startTime":2.43,"endTime":5.05,"body":"genuinely,"},{"speaker":"NEIL","startTime":5.05,"endTime":7.58,"body":"really pleased to have"},{"speaker":"NEIL","startTime":5.05,"endTime":7.58,"body":"Lauren Labrano with us today."},{"speaker":"NEIL","startTime":7.58,"endTime":10.21,"body":"Lauren is the Global"},{"speaker":"NEIL","startTime":7.58,"endTime":10.21,"body":"Disability Inclusion"},{"speaker":"NEIL","startTime":10.21,"endTime":15.57,"body":"Leader within the Inclusive"},{"speaker":"NEIL","startTime":10.21,"endTime":15.57,"body":"Experiences and Technology Team,"},{"speaker":"NEIL","startTime":15.57,"endTime":18.49,"body":"which was previously"},{"speaker":"NEIL","startTime":15.57,"endTime":18.49,"body":"the DEI Team at Amazon."},{"speaker":"NEIL","startTime":19.53,"endTime":21.9,"body":"Obviously, we keep talking"},{"speaker":"NEIL","startTime":19.53,"endTime":21.9,"body":"about Amazon every week"},{"speaker":"NEIL","startTime":21.9,"endTime":23.7,"body":"because they support Axschat."},{"speaker":"NEIL","startTime":23.7,"endTime":26.799,"body":"So thank you for your support."},{"speaker":"NEIL","startTime":23.7,"endTime":26.799,"body":"It's great to have you with us."},{"speaker":"NEIL","startTime":27.76,"endTime":30.4,"body":"You know, we have been"},{"speaker":"NEIL","startTime":27.76,"endTime":30.4,"body":"talking offline a lot,"},{"speaker":"NEIL","startTime":30.4,"endTime":33.2,"body":"not just before this recording"},{"speaker":"NEIL","startTime":30.4,"endTime":33.2,"body":"but for months and years,"},{"speaker":"NEIL","startTime":33.91,"endTime":37.44,"body":"beforehand, about the work"},{"speaker":"NEIL","startTime":33.91,"endTime":37.44,"body":"that you're doing with Amazon."},{"speaker":"NEIL","startTime":37.44,"endTime":40.28,"body":"But please tell us"},{"speaker":"NEIL","startTime":37.44,"endTime":40.28,"body":"a bit about yourself"},{"speaker":"NEIL","startTime":40.28,"endTime":42.61,"body":"because you have not been"},{"speaker":"NEIL","startTime":40.28,"endTime":42.61,"body":"at Amazon forever."},{"speaker":"NEIL","startTime":42.61,"endTime":46.67,"body":"Tell us a little bit"},{"speaker":"NEIL","startTime":42.61,"endTime":46.67,"body":"about your journey to Amazon"},{"speaker":"NEIL","startTime":46.67,"endTime":50.16,"body":"and then also about"},{"speaker":"NEIL","startTime":46.67,"endTime":50.16,"body":"your role and so on"},{"speaker":"NEIL","startTime":50.16,"endTime":52.84,"body":"and then we'll move"},{"speaker":"NEIL","startTime":50.16,"endTime":52.84,"body":"into the conversation."},{"speaker":"LAUREN","startTime":52.84,"endTime":54.04,"body":"Yes."},{"speaker":"LAUREN","startTime":54.04,"endTime":55.79,"body":"Happy to and"},{"speaker":"LAUREN","startTime":54.04,"endTime":55.79,"body":"as a long-time listener,"},{"speaker":"LAUREN","startTime":55.79,"endTime":58.43,"body":"it's a little bit"},{"speaker":"LAUREN","startTime":55.79,"endTime":58.43,"body":"of a pinch me moment to be here."},{"speaker":"LAUREN","startTime":58.97,"endTime":61.49,"body":"And you know,"},{"speaker":"LAUREN","startTime":58.97,"endTime":61.49,"body":"we were talking beforehand."},{"speaker":"LAUREN","startTime":61.49,"endTime":63.39,"body":"I will tell you that just"},{"speaker":"LAUREN","startTime":61.49,"endTime":63.39,"body":"because Amazon is a sponsor"},{"speaker":"LAUREN","startTime":63.39,"endTime":66.09,"body":"doesn't mean that you can't"},{"speaker":"LAUREN","startTime":63.39,"endTime":66.09,"body":"ask me the hard 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team,"},{"speaker":"LAUREN","startTime":81.8,"endTime":84.41,"body":"which again as you noted"},{"speaker":"LAUREN","startTime":84.41,"endTime":87.55,"body":"we call Inclusive Experiences"},{"speaker":"LAUREN","startTime":84.41,"endTime":87.55,"body":"in Technology."},{"speaker":"LAUREN","startTime":88.5,"endTime":90.9,"body":"I have the absolute pleasure"},{"speaker":"LAUREN","startTime":88.5,"endTime":90.9,"body":"and honour"},{"speaker":"LAUREN","startTime":90.9,"endTime":93.77,"body":"of working underneath"},{"speaker":"LAUREN","startTime":90.9,"endTime":93.77,"body":"Candy Castleberry"},{"speaker":"LAUREN","startTime":93.77,"endTime":96.54,"body":"and the order she is"},{"speaker":"LAUREN","startTime":93.77,"endTime":96.54,"body":"setting up at Amazon,"},{"speaker":"LAUREN","startTime":96.54,"endTime":100.5,"body":"which I have already seen"},{"speaker":"LAUREN","startTime":96.54,"endTime":100.5,"body":"the impact of her 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job."},{"speaker":"LAUREN","startTime":117.75,"endTime":120.63,"body":"I found government to be"},{"speaker":"LAUREN","startTime":117.75,"endTime":120.63,"body":"a little bit contentious"},{"speaker":"LAUREN","startTime":120.63,"endTime":123.32,"body":"and wasn't really driving"},{"speaker":"LAUREN","startTime":120.63,"endTime":123.32,"body":"towards the impact"},{"speaker":"LAUREN","startTime":123.32,"endTime":127.81,"body":"that I was hoping to see"},{"speaker":"LAUREN","startTime":123.32,"endTime":127.81,"body":"and that was around"},{"speaker":"LAUREN","startTime":127.81,"endTime":129.13,"body":"that was in the early '00s."},{"speaker":"LAUREN","startTime":129.13,"endTime":133.18,"body":"So 2003 and 2004"},{"speaker":"LAUREN","startTime":129.13,"endTime":133.18,"body":"and really thought"},{"speaker":"LAUREN","startTime":133.18,"endTime":138.16,"body":"that what we were seeing"},{"speaker":"LAUREN","startTime":138.16,"endTime":140.62,"body":"happening in our 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empower"},{"speaker":"LAUREN","startTime":159.22,"endTime":162.29,"body":"the most critically wounded."},{"speaker":"LAUREN","startTime":159.22,"endTime":162.29,"body":"I was based out of Germany."},{"speaker":"LAUREN","startTime":162.29,"endTime":164.13,"body":"So where all the wounded,"},{"speaker":"LAUREN","startTime":164.13,"endTime":166.62,"body":"ill and injured"},{"speaker":"LAUREN","startTime":164.13,"endTime":166.62,"body":"to the US were flown,"},{"speaker":"LAUREN","startTime":166.62,"endTime":168.95,"body":"working with their family"},{"speaker":"LAUREN","startTime":166.62,"endTime":168.95,"body":"members, caregivers"},{"speaker":"LAUREN","startTime":168.95,"endTime":170.45,"body":"and also"},{"speaker":"LAUREN","startTime":168.95,"endTime":170.45,"body":"the medical community,"},{"speaker":"LAUREN","startTime":170.45,"endTime":173.35,"body":"which just saw"},{"speaker":"LAUREN","startTime":170.45,"endTime":173.35,"body":"the worse of the 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isolation."},{"speaker":"LAUREN","startTime":227.92,"endTime":231.68,"body":"So very lucky to be at Amazon."},{"speaker":"LAUREN","startTime":227.92,"endTime":231.68,"body":"It's a little bit of a jump,"},{"speaker":"LAUREN","startTime":231.68,"endTime":234.35,"body":"in case you can't tell from"},{"speaker":"LAUREN","startTime":231.68,"endTime":234.35,"body":"some of those other words,"},{"speaker":"LAUREN","startTime":234.35,"endTime":238.12,"body":"where they were somewhat small"},{"speaker":"LAUREN","startTime":234.35,"endTime":238.12,"body":"and I would say,"},{"speaker":"LAUREN","startTime":238.12,"endTime":241.89,"body":"deer in a headlight."},{"speaker":"LAUREN","startTime":238.12,"endTime":241.89,"body":"Probably the first 12 months,"},{"speaker":"LAUREN","startTime":241.89,"endTime":243.54,"body":"as I tried to figure out"},{"speaker":"LAUREN","startTime":241.89,"endTime":243.54,"body":"how to work"},{"speaker":"LAUREN","startTime":243.54,"endTime":248.48,"body":"within a 1.5 million employee"},{"speaker":"LAUREN","startTime":243.54,"endTime":248.48,"body":"organisation that's global."},{"speaker":"LAUREN","startTime":248.48,"endTime":251.88,"body":"But I'm excited about the work"},{"speaker":"LAUREN","startTime":248.48,"endTime":251.88,"body":"and I will tell you,"},{"speaker":"LAUREN","startTime":251.88,"endTime":255.32,"body":"I think that we have"},{"speaker":"LAUREN","startTime":251.88,"endTime":255.32,"body":"incredible opportunity"},{"speaker":"LAUREN","startTime":255.32,"endTime":257.99,"body":"and not just for our employees"},{"speaker":"LAUREN","startTime":255.32,"endTime":257.99,"body":"and our customers."},{"speaker":"LAUREN","startTime":257.99,"endTime":260.52,"body":"But to change"},{"speaker":"LAUREN","startTime":257.99,"endTime":260.52,"body":"how disability is perceived"},{"speaker":"LAUREN","startTime":261.47,"endTime":264.0,"body":"and how we work with"},{"speaker":"LAUREN","startTime":261.47,"endTime":264.0,"body":"the disability community."},{"speaker":"LAUREN","startTime":264.0,"endTime":265.73,"body":"How we lift them up globally."},{"speaker":"LAUREN","startTime":266.56,"endTime":268.6,"body":"And other companies"},{"speaker":"LAUREN","startTime":266.56,"endTime":268.6,"body":"and other parts of the world,"},{"speaker":"LAUREN","startTime":268.6,"endTime":270.68,"body":"wherever disabled people are."},{"speaker":"NEIL","startTime":272.56,"endTime":274.4,"body":"Yes."},{"speaker":"NEIL","startTime":274.4,"endTime":276.92,"body":"Debra, I think"},{"speaker":"NEIL","startTime":274.4,"endTime":276.92,"body":"you have a question right?"},{"speaker":"DEBRA","startTime":277.62,"endTime":279.47,"body":"I do have a question and Lauren,"},{"speaker":"DEBRA","startTime":280.31,"endTime":281.76,"body":"welcome to the programme."},{"speaker":"DEBRA","startTime":281.76,"endTime":285.83,"body":"We really are very grateful that"},{"speaker":"DEBRA","startTime":281.76,"endTime":285.83,"body":"Amazon has been supporting us."},{"speaker":"DEBRA","startTime":285.83,"endTime":288.61,"body":"That was a real blessing to us"},{"speaker":"DEBRA","startTime":285.83,"endTime":288.61,"body":"and to the community so,"},{"speaker":"DEBRA","startTime":288.61,"endTime":294.14,"body":"thank you for that but I also"},{"speaker":"DEBRA","startTime":288.61,"endTime":294.14,"body":"want to say as a fellow American"},{"speaker":"DEBRA","startTime":294.14,"endTime":295.96,"body":"that we talked it"},{"speaker":"DEBRA","startTime":294.14,"endTime":295.96,"body":"before we went on air."},{"speaker":"DEBRA","startTime":295.96,"endTime":300.14,"body":"But I don't know how we would"},{"speaker":"DEBRA","startTime":295.96,"endTime":300.14,"body":"have fared in the United States,"},{"speaker":"DEBRA","startTime":300.14,"endTime":303.31,"body":"just speaking from my own"},{"speaker":"DEBRA","startTime":300.14,"endTime":303.31,"body":"experience, during the Pandemic."},{"speaker":"DEBRA","startTime":303.31,"endTime":304.96,"body":"If we didn't have Amazon."},{"speaker":"DEBRA","startTime":304.96,"endTime":307.86,"body":"And so, we like"},{"speaker":"DEBRA","startTime":304.96,"endTime":307.86,"body":"in the United States,"},{"speaker":"DEBRA","startTime":307.86,"endTime":309.78,"body":"to criticise Amazon."},{"speaker":"DEBRA","startTime":309.78,"endTime":312.45,"body":"We love Amazon"},{"speaker":"DEBRA","startTime":309.78,"endTime":312.45,"body":"and we hate Amazon."},{"speaker":"DEBRA","startTime":312.45,"endTime":313.72,"body":"It's just very interesting."},{"speaker":"DEBRA","startTime":313.72,"endTime":316.01,"body":"But I remember because"},{"speaker":"DEBRA","startTime":313.72,"endTime":316.01,"body":"I've had the pressure"},{"speaker":"DEBRA","startTime":316.01,"endTime":320.59,"body":"of working with Amazon"},{"speaker":"DEBRA","startTime":316.01,"endTime":320.59,"body":"as a vendor and somebody said,"},{"speaker":"DEBRA","startTime":320.59,"endTime":323.54,"body":"well you know, everybody,"},{"speaker":"DEBRA","startTime":320.59,"endTime":323.54,"body":"our customers love us"},{"speaker":"DEBRA","startTime":324.19,"endTime":326.06,"body":"and I said I know,"},{"speaker":"DEBRA","startTime":324.19,"endTime":326.06,"body":"I'm one of your customers,"},{"speaker":"DEBRA","startTime":326.06,"endTime":328.79,"body":"I've loved Amazon"},{"speaker":"DEBRA","startTime":326.06,"endTime":328.79,"body":"for so many years."},{"speaker":"DEBRA","startTime":328.79,"endTime":331.05,"body":"I do all my shopping on."},{"speaker":"DEBRA","startTime":328.79,"endTime":331.05,"body":"I really do."},{"speaker":"DEBRA","startTime":331.05,"endTime":336.19,"body":"I do all my shopping on Amazon."},{"speaker":"DEBRA","startTime":331.05,"endTime":336.19,"body":"But at the same time,"},{"speaker":"DEBRA","startTime":336.19,"endTime":338.75,"body":"you all really have done"},{"speaker":"DEBRA","startTime":336.19,"endTime":338.75,"body":"some very powerful things"},{"speaker":"DEBRA","startTime":338.75,"endTime":340.49,"body":"and like you said,"},{"speaker":"DEBRA","startTime":338.75,"endTime":340.49,"body":"I love your background"},{"speaker":"DEBRA","startTime":340.49,"endTime":343.94,"body":"because I also have supported"},{"speaker":"DEBRA","startTime":340.49,"endTime":343.94,"body":"our veterans over the years"},{"speaker":"DEBRA","startTime":344.9,"endTime":348.14,"body":"and I am very proud"},{"speaker":"DEBRA","startTime":344.9,"endTime":348.14,"body":"to be a military family."},{"speaker":"DEBRA","startTime":348.84,"endTime":352.1,"body":"My father, my father-in-law,"},{"speaker":"DEBRA","startTime":348.84,"endTime":352.1,"body":"my brother, my sister."},{"speaker":"DEBRA","startTime":352.1,"endTime":353.56,"body":"I was not in the military"},{"speaker":"DEBRA","startTime":353.56,"endTime":356.51,"body":"but I've a lot of family"},{"speaker":"DEBRA","startTime":353.56,"endTime":356.51,"body":"members that are."},{"speaker":"DEBRA","startTime":357.45,"endTime":358.77,"body":"And so, making sure"},{"speaker":"DEBRA","startTime":358.77,"endTime":360.52,"body":"that you take care"},{"speaker":"DEBRA","startTime":358.77,"endTime":360.52,"body":"of our wounded warriors,"},{"speaker":"DEBRA","startTime":360.52,"endTime":362.96,"body":"I think are very powerful"},{"speaker":"DEBRA","startTime":360.52,"endTime":362.96,"body":"but at the same time,"},{"speaker":"DEBRA","startTime":362.96,"endTime":364.96,"body":"something else you said"},{"speaker":"DEBRA","startTime":362.96,"endTime":364.96,"body":"really struck with me"},{"speaker":"DEBRA","startTime":364.96,"endTime":368.65,"body":"because Amazon is"},{"speaker":"DEBRA","startTime":364.96,"endTime":368.65,"body":"a gigantic brand"},{"speaker":"DEBRA","startTime":368.65,"endTime":373.45,"body":"with 1.5 million employees."},{"speaker":"DEBRA","startTime":368.65,"endTime":373.45,"body":"There is actually employers"},{"speaker":"DEBRA","startTime":373.45,"endTime":376.98,"body":"that have more employers"},{"speaker":"DEBRA","startTime":373.45,"endTime":376.98,"body":"than Amazon but, not a lot."},{"speaker":"DEBRA","startTime":376.98,"endTime":380.05,"body":"And so, if you could get it"},{"speaker":"DEBRA","startTime":376.98,"endTime":380.05,"body":"right with our wounded warriors."},{"speaker":"DEBRA","startTime":380.05,"endTime":383.4,"body":"If you can get it"},{"speaker":"DEBRA","startTime":380.05,"endTime":383.4,"body":"right in areas and pockets,"},{"speaker":"DEBRA","startTime":383.4,"endTime":387.07,"body":"you can then take it and expand"},{"speaker":"DEBRA","startTime":383.4,"endTime":387.07,"body":"it out like you said globally"},{"speaker":"DEBRA","startTime":387.07,"endTime":389.72,"body":"because you know we are"},{"speaker":"DEBRA","startTime":387.07,"endTime":389.72,"body":"over a Billion Strong,"},{"speaker":"DEBRA","startTime":389.72,"endTime":393.42,"body":"but we are not a very"},{"speaker":"DEBRA","startTime":389.72,"endTime":393.42,"body":"discoverable community."},{"speaker":"DEBRA","startTime":393.42,"endTime":398.33,"body":"So, I appreciate, first of all,"},{"speaker":"DEBRA","startTime":393.42,"endTime":398.33,"body":"everything Amazon is doing."},{"speaker":"DEBRA","startTime":398.33,"endTime":401.69,"body":"We've known about Candy's work"},{"speaker":"DEBRA","startTime":398.33,"endTime":401.69,"body":"when she was with Twitter."},{"speaker":"DEBRA","startTime":401.69,"endTime":404.72,"body":"I think that Amazon was lucky"},{"speaker":"DEBRA","startTime":401.69,"endTime":404.72,"body":"to get somebody"},{"speaker":"DEBRA","startTime":404.72,"endTime":407.65,"body":"as talented as Candy,"},{"speaker":"DEBRA","startTime":404.72,"endTime":407.65,"body":"so kudos to them also."},{"speaker":"DEBRA","startTime":408.19,"endTime":411.87,"body":"But it is a huge,"},{"speaker":"DEBRA","startTime":408.19,"endTime":411.87,"body":"huge undertaking"},{"speaker":"DEBRA","startTime":411.87,"endTime":415.91,"body":"and I just wonder how"},{"speaker":"DEBRA","startTime":411.87,"endTime":415.91,"body":"the community can help you,"},{"speaker":"DEBRA","startTime":415.91,"endTime":417.8,"body":"Lauren do your job."},{"speaker":"DEBRA","startTime":417.8,"endTime":420.43,"body":"Especially the time"},{"speaker":"DEBRA","startTime":417.8,"endTime":420.43,"body":"when no matter what you all did"},{"speaker":"DEBRA","startTime":420.43,"endTime":422.36,"body":"you're going to be attacked"},{"speaker":"DEBRA","startTime":420.43,"endTime":422.36,"body":"whether it's good or bad."},{"speaker":"DEBRA","startTime":422.36,"endTime":423.57,"body":"You're going to be attacked"},{"speaker":"DEBRA","startTime":423.57,"endTime":425.13,"body":"and it's going to be"},{"speaker":"DEBRA","startTime":423.57,"endTime":425.13,"body":"a vicious attack."},{"speaker":"DEBRA","startTime":425.13,"endTime":427.77,"body":"I mean, just because of"},{"speaker":"DEBRA","startTime":425.13,"endTime":427.77,"body":"the state of the affairs,"},{"speaker":"DEBRA","startTime":427.77,"endTime":430.17,"body":"so I'm glad"},{"speaker":"DEBRA","startTime":427.77,"endTime":430.17,"body":"you're on the programme"},{"speaker":"DEBRA","startTime":430.17,"endTime":432.05,"body":"so we can start talking"},{"speaker":"DEBRA","startTime":430.17,"endTime":432.05,"body":"about what you're doing,"},{"speaker":"DEBRA","startTime":432.05,"endTime":435.01,"body":"but I still find"},{"speaker":"DEBRA","startTime":432.05,"endTime":435.01,"body":"that a lot of people"},{"speaker":"DEBRA","startTime":435.01,"endTime":438.33,"body":"including me don't really"},{"speaker":"DEBRA","startTime":435.01,"endTime":438.33,"body":"understand a lot of the impact"},{"speaker":"DEBRA","startTime":438.33,"endTime":439.93,"body":"that you're actually having."},{"speaker":"DEBRA","startTime":439.93,"endTime":442.77,"body":"So, I was just wondering if you"},{"speaker":"DEBRA","startTime":439.93,"endTime":442.77,"body":"could talk a little bit about it"},{"speaker":"DEBRA","startTime":442.77,"endTime":445.69,"body":"but also think about"},{"speaker":"DEBRA","startTime":442.77,"endTime":445.69,"body":"maybe through the interview;"},{"speaker":"DEBRA","startTime":445.69,"endTime":447.58,"body":"how do we help you"},{"speaker":"DEBRA","startTime":445.69,"endTime":447.58,"body":"as a community?"},{"speaker":"LAUREN","startTime":447.58,"endTime":449.79,"body":"Okay. No, I love that."},{"speaker":"LAUREN","startTime":449.79,"endTime":451.39,"body":"So first thing I will tell you,"},{"speaker":"LAUREN","startTime":451.99,"endTime":454.76,"body":"Amazon has guided all employees"},{"speaker":"LAUREN","startTime":451.99,"endTime":454.76,"body":"as an organisation,"},{"speaker":"LAUREN","startTime":454.76,"endTime":457.77,"body":"we make all decisions, according"},{"speaker":"LAUREN","startTime":454.76,"endTime":457.77,"body":"to our leadership principles."},{"speaker":"LAUREN","startTime":457.77,"endTime":459.419,"body":"I mean, you can"},{"speaker":"LAUREN","startTime":457.77,"endTime":459.419,"body":"find them online."},{"speaker":"LAUREN","startTime":460.17,"endTime":462.27,"body":"And within those"},{"speaker":"LAUREN","startTime":460.17,"endTime":462.27,"body":"leaderships’ principles,"},{"speaker":"LAUREN","startTime":462.27,"endTime":463.95,"body":"we talk about"},{"speaker":"LAUREN","startTime":462.27,"endTime":463.95,"body":"customer obsession."},{"speaker":"LAUREN","startTime":464.75,"endTime":466.3,"body":"It's foundational for us"},{"speaker":"LAUREN","startTime":466.3,"endTime":469.02,"body":"and we also really focus"},{"speaker":"LAUREN","startTime":466.3,"endTime":469.02,"body":"on the fact"},{"speaker":"LAUREN","startTime":469.02,"endTime":472.87,"body":"that we are successful"},{"speaker":"LAUREN","startTime":469.02,"endTime":472.87,"body":"and we have scaled."},{"speaker":"LAUREN","startTime":472.87,"endTime":475.07,"body":"And that really brings"},{"speaker":"LAUREN","startTime":472.87,"endTime":475.07,"body":"broad responsibility."},{"speaker":"LAUREN","startTime":475.92,"endTime":478.7,"body":"It means that we have to think"},{"speaker":"LAUREN","startTime":475.92,"endTime":478.7,"body":"about the impact"},{"speaker":"LAUREN","startTime":478.7,"endTime":480.98,"body":"of what we are doing"},{"speaker":"LAUREN","startTime":478.7,"endTime":480.98,"body":"and how we are doing it."},{"speaker":"LAUREN","startTime":480.98,"endTime":482.81,"body":"So for me, in my role,"},{"speaker":"LAUREN","startTime":482.81,"endTime":484.84,"body":"one of the things that I wanted"},{"speaker":"LAUREN","startTime":482.81,"endTime":484.84,"body":"to do is make sure,"},{"speaker":"LAUREN","startTime":484.84,"endTime":487.65,"body":"one, I'm open to feedback."},{"speaker":"LAUREN","startTime":484.84,"endTime":487.65,"body":"I'm open to ideas."},{"speaker":"LAUREN","startTime":487.65,"endTime":491.23,"body":"I've people who find me"},{"speaker":"LAUREN","startTime":487.65,"endTime":491.23,"body":"on LinkedIn and raise concerns"},{"speaker":"LAUREN","startTime":491.91,"endTime":493.73,"body":"and the good and the bad"},{"speaker":"LAUREN","startTime":493.73,"endTime":495.2,"body":"and we wanted to hear"},{"speaker":"LAUREN","startTime":493.73,"endTime":495.2,"body":"those things"},{"speaker":"LAUREN","startTime":495.2,"endTime":496.93,"body":"because that's how we iterate."},{"speaker":"LAUREN","startTime":496.93,"endTime":499.94,"body":"When we think about"},{"speaker":"LAUREN","startTime":496.93,"endTime":499.94,"body":"an organisation of our size,"},{"speaker":"LAUREN","startTime":500.63,"endTime":502.45,"body":"If I want to build a deaf"},{"speaker":"LAUREN","startTime":502.45,"endTime":504.88,"body":"and hard of hearing"},{"speaker":"LAUREN","startTime":502.45,"endTime":504.88,"body":"inclusion programme"},{"speaker":"LAUREN","startTime":504.88,"endTime":509.23,"body":"that started in one fulfilment"},{"speaker":"LAUREN","startTime":504.88,"endTime":509.23,"body":"centre and one location,"},{"speaker":"LAUREN","startTime":509.23,"endTime":512.41,"body":"would I need to figure out"},{"speaker":"LAUREN","startTime":509.23,"endTime":512.41,"body":"is how do we scale that: right?"},{"speaker":"LAUREN","startTime":512.41,"endTime":516.6,"body":"So, how do I, if it's taking"},{"speaker":"LAUREN","startTime":512.41,"endTime":516.6,"body":"a lot of manual work,"},{"speaker":"LAUREN","startTime":516.6,"endTime":520.05,"body":"what can we use"},{"speaker":"LAUREN","startTime":516.6,"endTime":520.05,"body":"to bring technology in"},{"speaker":"LAUREN","startTime":520.05,"endTime":521.72,"body":"to help us scale a programme"},{"speaker":"LAUREN","startTime":521.72,"endTime":523.8,"body":"to provide the guardrails"},{"speaker":"LAUREN","startTime":521.72,"endTime":523.8,"body":"to somebody"},{"speaker":"LAUREN","startTime":523.8,"endTime":526.18,"body":"so that they can implement"},{"speaker":"LAUREN","startTime":523.8,"endTime":526.18,"body":"at their site"},{"speaker":"LAUREN","startTime":526.18,"endTime":527.71,"body":"and what I really"},{"speaker":"LAUREN","startTime":526.18,"endTime":527.71,"body":"want people to do"},{"speaker":"LAUREN","startTime":527.71,"endTime":530.13,"body":"is have that ownership"},{"speaker":"LAUREN","startTime":527.71,"endTime":530.13,"body":"of taking the programme"},{"speaker":"LAUREN","startTime":530.13,"endTime":533.42,"body":"and implementing it"},{"speaker":"LAUREN","startTime":530.13,"endTime":533.42,"body":"and not needing my approval,"},{"speaker":"LAUREN","startTime":533.42,"endTime":535.13,"body":"not needing my oversight"},{"speaker":"LAUREN","startTime":535.13,"endTime":537.46,"body":"but knowing that I'm here"},{"speaker":"LAUREN","startTime":535.13,"endTime":537.46,"body":"to consult"},{"speaker":"LAUREN","startTime":537.46,"endTime":538.73,"body":"should they have questions."},{"speaker":"LAUREN","startTime":538.73,"endTime":542.12,"body":"But it really comes down to"},{"speaker":"LAUREN","startTime":538.73,"endTime":542.12,"body":"giving people some parameters."},{"speaker":"LAUREN","startTime":542.12,"endTime":544.79,"body":"So that they can innovate"},{"speaker":"LAUREN","startTime":542.12,"endTime":544.79,"body":"with what is going to work best."},{"speaker":"LAUREN","startTime":544.79,"endTime":547.339,"body":"I mean Richmond is going"},{"speaker":"LAUREN","startTime":544.79,"endTime":547.339,"body":"to be different than Cork."},{"speaker":"LAUREN","startTime":548.24,"endTime":550.52,"body":"So I want to give"},{"speaker":"LAUREN","startTime":548.24,"endTime":550.52,"body":"some flexibility"},{"speaker":"LAUREN","startTime":550.52,"endTime":553.37,"body":"as we design those programmes"},{"speaker":"LAUREN","startTime":550.52,"endTime":553.37,"body":"for those adjustments."},{"speaker":"LAUREN","startTime":554.11,"endTime":555.71,"body":"But I want to make sure again"},{"speaker":"LAUREN","startTime":555.71,"endTime":560.07,"body":"that we are working from"},{"speaker":"LAUREN","startTime":555.71,"endTime":560.07,"body":"core foundational knowledge"},{"speaker":"LAUREN","startTime":560.07,"endTime":562.34,"body":"around the disability"},{"speaker":"LAUREN","startTime":560.07,"endTime":562.34,"body":"community."},{"speaker":"LAUREN","startTime":562.34,"endTime":564.41,"body":"And that is really important"},{"speaker":"LAUREN","startTime":562.34,"endTime":564.41,"body":"because"},{"speaker":"LAUREN","startTime":565.16,"endTime":568.46,"body":"this is a generational challenge"},{"speaker":"LAUREN","startTime":565.16,"endTime":568.46,"body":"that we are facing in some ways."},{"speaker":"LAUREN","startTime":568.46,"endTime":571.16,"body":"I mean I'm not as young"},{"speaker":"LAUREN","startTime":568.46,"endTime":571.16,"body":"as I once was."},{"speaker":"LAUREN","startTime":571.16,"endTime":574.17,"body":"I did not go up and go to school"},{"speaker":"LAUREN","startTime":571.16,"endTime":574.17,"body":"when the US,"},{"speaker":"LAUREN","startTime":574.17,"endTime":580.53,"body":"the ADA I think I was 14 or 16,"},{"speaker":"LAUREN","startTime":574.17,"endTime":580.53,"body":"when the ADA was signed."},{"speaker":"LAUREN","startTime":581.35,"endTime":584.4,"body":"16."},{"speaker":"LAUREN","startTime":581.35,"endTime":584.4,"body":"So my formative years,"},{"speaker":"LAUREN","startTime":584.4,"endTime":587.26,"body":"I didn't necessarily"},{"speaker":"LAUREN","startTime":584.4,"endTime":587.26,"body":"have a lot of children"},{"speaker":"LAUREN","startTime":587.26,"endTime":589.81,"body":"with apparent disabilities"},{"speaker":"LAUREN","startTime":587.26,"endTime":589.81,"body":"around me."},{"speaker":"LAUREN","startTime":589.81,"endTime":592.81,"body":"So it's a learning."},{"speaker":"LAUREN","startTime":589.81,"endTime":592.81,"body":"I had a lot of non-apparent"},{"speaker":"LAUREN","startTime":592.81,"endTime":595.17,"body":"but they weren't recognised"},{"speaker":"LAUREN","startTime":592.81,"endTime":595.17,"body":"or they weren't diagnosed"},{"speaker":"LAUREN","startTime":595.17,"endTime":598.44,"body":"or we didn't know about"},{"speaker":"LAUREN","startTime":595.17,"endTime":598.44,"body":"neurodiversity at that point."},{"speaker":"LAUREN","startTime":598.44,"endTime":602.49,"body":"So what part of my job"},{"speaker":"LAUREN","startTime":598.44,"endTime":602.49,"body":"is to make sure"},{"speaker":"LAUREN","startTime":602.49,"endTime":605.66,"body":"that we are spreading"},{"speaker":"LAUREN","startTime":602.49,"endTime":605.66,"body":"information, we are educating,"},{"speaker":"LAUREN","startTime":605.66,"endTime":608.96,"body":"we are providing resources"},{"speaker":"LAUREN","startTime":605.66,"endTime":608.96,"body":"to our managers,"},{"speaker":"LAUREN","startTime":608.96,"endTime":610.78,"body":"to our other employees."},{"speaker":"LAUREN","startTime":610.78,"endTime":614.23,"body":"So that they understand"},{"speaker":"LAUREN","startTime":610.78,"endTime":614.23,"body":"what consistency looks like"},{"speaker":"LAUREN","startTime":614.23,"endTime":615.83,"body":"and then we can scale."},{"speaker":"LAUREN","startTime":616.36,"endTime":618.05,"body":"So that is part of a challenge."},{"speaker":"LAUREN","startTime":618.05,"endTime":621.49,"body":"I mean, I can empower Amazon's"},{"speaker":"LAUREN","startTime":618.05,"endTime":621.49,"body":"disability community."},{"speaker":"LAUREN","startTime":621.49,"endTime":624.2,"body":"But what I really want to do"},{"speaker":"LAUREN","startTime":621.49,"endTime":624.2,"body":"with great partners"},{"speaker":"LAUREN","startTime":624.2,"endTime":626.72,"body":"that I have is talk"},{"speaker":"LAUREN","startTime":624.2,"endTime":626.72,"body":"to our managers"},{"speaker":"LAUREN","startTime":626.72,"endTime":628.25,"body":"and educate our managers"},{"speaker":"LAUREN","startTime":628.25,"endTime":629.56,"body":"because that's where"},{"speaker":"LAUREN","startTime":628.25,"endTime":629.56,"body":"we are going"},{"speaker":"LAUREN","startTime":629.56,"endTime":632.33,"body":"to really see"},{"speaker":"LAUREN","startTime":629.56,"endTime":632.33,"body":"the most impactful change"},{"speaker":"LAUREN","startTime":632.33,"endTime":633.99,"body":"is when they understand more."},{"speaker":"LAUREN","startTime":633.99,"endTime":637.64,"body":"So that's been my approach"},{"speaker":"LAUREN","startTime":633.99,"endTime":637.64,"body":"in my 15 months here,"},{"speaker":"LAUREN","startTime":638.15,"endTime":639.66,"body":"develop some resources for them."},{"speaker":"LAUREN","startTime":639.66,"endTime":643.97,"body":"They are all internal."},{"speaker":"LAUREN","startTime":639.66,"endTime":643.97,"body":"But that's where I am going."},{"speaker":"LAUREN","startTime":643.97,"endTime":647.13,"body":"We are redoing some"},{"speaker":"LAUREN","startTime":643.97,"endTime":647.13,"body":"educational courses again."},{"speaker":"LAUREN","startTime":647.13,"endTime":650.07,"body":"A pan Amazon disability"},{"speaker":"LAUREN","startTime":647.13,"endTime":650.07,"body":"fundamentals course,"},{"speaker":"LAUREN","startTime":650.9,"endTime":653.69,"body":"where we are talk taking"},{"speaker":"LAUREN","startTime":650.9,"endTime":653.69,"body":"an off the shelf course"},{"speaker":"LAUREN","startTime":653.69,"endTime":655.42,"body":"and making it Amazonian,"},{"speaker":"LAUREN","startTime":656.25,"endTime":659.15,"body":"because the knowledge was there"},{"speaker":"LAUREN","startTime":656.25,"endTime":659.15,"body":"but I need it to resonate."},{"speaker":"LAUREN","startTime":660.08,"endTime":663.13,"body":"So, yes, does that answer"},{"speaker":"LAUREN","startTime":660.08,"endTime":663.13,"body":"some of your questions"},{"speaker":"LAUREN","startTime":663.13,"endTime":666.22,"body":"and I am happy to talk all day"},{"speaker":"LAUREN","startTime":663.13,"endTime":666.22,"body":"long about our successes."},{"speaker":"LAUREN","startTime":667.06,"endTime":668.33,"body":"But I will say,"},{"speaker":"LAUREN","startTime":668.33,"endTime":671.19,"body":"when you have incredible"},{"speaker":"LAUREN","startTime":668.33,"endTime":671.19,"body":"success in some areas,"},{"speaker":"LAUREN","startTime":671.19,"endTime":673.47,"body":"it brings spotlight"},{"speaker":"LAUREN","startTime":671.19,"endTime":673.47,"body":"and attention."},{"speaker":"LAUREN","startTime":673.47,"endTime":675.88,"body":"It's never okay"},{"speaker":"LAUREN","startTime":673.47,"endTime":675.88,"body":"to have one employee"},{"speaker":"LAUREN","startTime":675.88,"endTime":677.98,"body":"having a bad experience,"},{"speaker":"LAUREN","startTime":677.98,"endTime":681.23,"body":"but it's also really hard"},{"speaker":"LAUREN","startTime":677.98,"endTime":681.23,"body":"to prevent that."},{"speaker":"LAUREN","startTime":681.23,"endTime":683.75,"body":"If people aren't"},{"speaker":"LAUREN","startTime":681.23,"endTime":683.75,"body":"going to tell me about it"},{"speaker":"LAUREN","startTime":683.75,"endTime":685.54,"body":"and I need to put in place,"},{"speaker":"LAUREN","startTime":685.54,"endTime":688.64,"body":"so that I'm not dealing"},{"speaker":"LAUREN","startTime":685.54,"endTime":688.64,"body":"with one employee at the time"},{"speaker":"LAUREN","startTime":688.64,"endTime":691.34,"body":"but again bringing"},{"speaker":"LAUREN","startTime":688.64,"endTime":691.34,"body":"the consistency and scale."},{"speaker":"NEIL","startTime":691.34,"endTime":695.35,"body":"Sorry, I know Antonio"},{"speaker":"NEIL","startTime":691.34,"endTime":695.35,"body":"has got a follow up."},{"speaker":"NEIL","startTime":695.35,"endTime":699.48,"body":"I just wanted to address"},{"speaker":"NEIL","startTime":695.35,"endTime":699.48,"body":"the management topic."},{"speaker":"NEIL","startTime":700.89,"endTime":705.94,"body":"And also to pay tribute"},{"speaker":"NEIL","startTime":700.89,"endTime":705.94,"body":"to someone that,"},{"speaker":"NEIL","startTime":706.89,"endTime":709.29,"body":"who I am about to quote"},{"speaker":"NEIL","startTime":706.89,"endTime":709.29,"body":"and that's Fleur Bovwick"},{"speaker":"NEIL","startTime":710.55,"endTime":714.25,"body":"talked about the perma"},{"speaker":"NEIL","startTime":710.55,"endTime":714.25,"body":"frost of middle management"},{"speaker":"NEIL","startTime":714.25,"endTime":717.83,"body":"and how we needed to engage them"},{"speaker":"NEIL","startTime":714.25,"endTime":717.83,"body":"because that would"},{"speaker":"NEIL","startTime":717.83,"endTime":719.46,"body":"unlock inclusion"},{"speaker":"NEIL","startTime":717.83,"endTime":719.46,"body":"within an organisation."},{"speaker":"LAUREN","startTime":719.46,"endTime":720.66,"body":"Mm hmm."},{"speaker":"NEIL","startTime":720.66,"endTime":725.98,"body":"Now, unfortunately"},{"speaker":"NEIL","startTime":720.66,"endTime":725.98,"body":"Fleur recently died suddenly"},{"speaker":"NEIL","startTime":725.98,"endTime":729.26,"body":"and so just wish"},{"speaker":"NEIL","startTime":725.98,"endTime":729.26,"body":"to publicly pay tribute"},{"speaker":"NEIL","startTime":729.26,"endTime":733.2,"body":"to Fleur and her contribution"},{"speaker":"NEIL","startTime":729.26,"endTime":733.2,"body":"to the disability community,"},{"speaker":"NEIL","startTime":734.16,"endTime":735.76,"body":"former guest here."},{"speaker":"NEIL","startTime":736.87,"endTime":739.57,"body":"But what you're doing"},{"speaker":"NEIL","startTime":736.87,"endTime":739.57,"body":"in terms of engaging"},{"speaker":"NEIL","startTime":740.47,"endTime":742.4,"body":"the managers"},{"speaker":"NEIL","startTime":740.47,"endTime":742.4,"body":"is really important."},{"speaker":"NEIL","startTime":742.4,"endTime":744.13,"body":"It's something that we are also"},{"speaker":"NEIL","startTime":742.4,"endTime":744.13,"body":"trying to do"},{"speaker":"NEIL","startTime":744.13,"endTime":747.48,"body":"within our organisation"},{"speaker":"NEIL","startTime":744.13,"endTime":747.48,"body":"and getting those managers"},{"speaker":"NEIL","startTime":747.48,"endTime":748.89,"body":"to be disability"},{"speaker":"NEIL","startTime":747.48,"endTime":748.89,"body":"role models themselves."},{"speaker":"LAUREN","startTime":748.89,"endTime":750.09,"body":"Yes."},{"speaker":"NEIL","startTime":750.09,"endTime":751.3,"body":"Because the likelihood"},{"speaker":"NEIL","startTime":751.3,"endTime":754.8,"body":"is that a significant portion"},{"speaker":"NEIL","startTime":751.3,"endTime":754.8,"body":"of them have lived experience"},{"speaker":"NEIL","startTime":754.8,"endTime":756.24,"body":"and are hiding it."},{"speaker":"LAUREN","startTime":756.24,"endTime":757.51,"body":"That is right."},{"speaker":"NEIL","startTime":757.51,"endTime":760.66,"body":"And it's when"},{"speaker":"NEIL","startTime":757.51,"endTime":760.66,"body":"they start feeling comfortable"},{"speaker":"NEIL","startTime":760.66,"endTime":763.61,"body":"talking about their own"},{"speaker":"NEIL","startTime":760.66,"endTime":763.61,"body":"experience of disability"},{"speaker":"NEIL","startTime":763.61,"endTime":769.36,"body":"that you have that rapid growth"},{"speaker":"NEIL","startTime":763.61,"endTime":769.36,"body":"in confidence of others."},{"speaker":"LAUREN","startTime":769.36,"endTime":770.57,"body":"Yes."},{"speaker":"NEIL","startTime":770.57,"endTime":772.12,"body":"That they are safe enough"},{"speaker":"NEIL","startTime":772.12,"endTime":773.72,"body":"to talk about"},{"speaker":"NEIL","startTime":772.12,"endTime":773.72,"body":"their experience."},{"speaker":"NEIL","startTime":774.3,"endTime":778.51,"body":"So it's a sort of snowball"},{"speaker":"NEIL","startTime":774.3,"endTime":778.51,"body":"effect in terms of doing that."},{"speaker":"NEIL","startTime":778.51,"endTime":782.22,"body":"So, I fully agree with you"},{"speaker":"NEIL","startTime":778.51,"endTime":782.22,"body":"that engaging the management"},{"speaker":"NEIL","startTime":782.22,"endTime":783.58,"body":"is a really important thing."},{"speaker":"NEIL","startTime":783.58,"endTime":786.79,"body":"I know you work with grassroots"},{"speaker":"NEIL","startTime":783.58,"endTime":786.79,"body":"as well, clearly."},{"speaker":"NEIL","startTime":786.79,"endTime":790.07,"body":"And there is a huge amount"},{"speaker":"NEIL","startTime":786.79,"endTime":790.07,"body":"of grass roots at Amazon"},{"speaker":"NEIL","startTime":790.07,"endTime":791.93,"body":"given your size"},{"speaker":"NEIL","startTime":791.93,"endTime":795.54,"body":"but it's that multi-pronged"},{"speaker":"NEIL","startTime":791.93,"endTime":795.54,"body":"approach to engagement"},{"speaker":"NEIL","startTime":795.54,"endTime":797.839,"body":"that really helped you"},{"speaker":"NEIL","startTime":795.54,"endTime":797.839,"body":"do that stuff at scale."},{"speaker":"NEIL","startTime":798.53,"endTime":800.75,"body":"And so congratulations on that."},{"speaker":"LAUREN","startTime":800.75,"endTime":805.14,"body":"Absolutely. We'll see."},{"speaker":"LAUREN","startTime":800.75,"endTime":805.14,"body":"We'll see what happens."},{"speaker":"ANTONIO","startTime":805.67,"endTime":811.88,"body":"All right."},{"speaker":"ANTONIO","startTime":805.67,"endTime":811.88,"body":"So I have two questions."},{"speaker":"ANTONIO","startTime":813.53,"endTime":816.82,"body":"Amazon has successfully"},{"speaker":"ANTONIO","startTime":813.53,"endTime":816.82,"body":"scaled business"},{"speaker":"ANTONIO","startTime":817.37,"endTime":822.21,"body":"in different areas digital,"},{"speaker":"ANTONIO","startTime":817.37,"endTime":822.21,"body":"you know, consumer, you know,"},{"speaker":"ANTONIO","startTime":823.34,"endTime":827.83,"body":"you were able to scale quite"},{"speaker":"ANTONIO","startTime":823.34,"endTime":827.83,"body":"successfully in those areas."},{"speaker":"ANTONIO","startTime":828.84,"endTime":831.39,"body":"How can you use"},{"speaker":"ANTONIO","startTime":828.84,"endTime":831.39,"body":"that experience"},{"speaker":"ANTONIO","startTime":831.39,"endTime":834.99,"body":"also to scale"},{"speaker":"ANTONIO","startTime":831.39,"endTime":834.99,"body":"within accessibility"},{"speaker":"ANTONIO","startTime":834.99,"endTime":837.57,"body":"because sometimes"},{"speaker":"ANTONIO","startTime":834.99,"endTime":837.57,"body":"we see organisations"},{"speaker":"ANTONIO","startTime":837.57,"endTime":841.54,"body":"talking about diversity,"},{"speaker":"ANTONIO","startTime":837.57,"endTime":841.54,"body":"disability, accessibility,"},{"speaker":"ANTONIO","startTime":841.54,"endTime":844.42,"body":"from a very central space"},{"speaker":"ANTONIO","startTime":844.42,"endTime":846.95,"body":"and then you have employees"},{"speaker":"ANTONIO","startTime":844.42,"endTime":846.95,"body":"somewhere around the world,"},{"speaker":"ANTONIO","startTime":846.95,"endTime":848.63,"body":"oh, that's really nice."},{"speaker":"ANTONIO","startTime":848.63,"endTime":851.13,"body":"That is taking place"},{"speaker":"ANTONIO","startTime":848.63,"endTime":851.13,"body":"in our Head Office."},{"speaker":"ANTONIO","startTime":851.13,"endTime":854.21,"body":"But here in my corner"},{"speaker":"ANTONIO","startTime":851.13,"endTime":854.21,"body":"of the world,"},{"speaker":"ANTONIO","startTime":854.21,"endTime":858.28,"body":"nothing really happens,"},{"speaker":"ANTONIO","startTime":854.21,"endTime":858.28,"body":"so how can we scale it."},{"speaker":"LAUREN","startTime":859.32,"endTime":862.03,"body":"Yes, so a couple"},{"speaker":"LAUREN","startTime":859.32,"endTime":862.03,"body":"of thoughts on that."},{"speaker":"LAUREN","startTime":862.03,"endTime":865.04,"body":"First, Antonio it is"},{"speaker":"LAUREN","startTime":862.03,"endTime":865.04,"body":"a great question."},{"speaker":"LAUREN","startTime":865.04,"endTime":867.51,"body":"What I will tell you"},{"speaker":"LAUREN","startTime":865.04,"endTime":867.51,"body":"is one of the things"},{"speaker":"LAUREN","startTime":867.51,"endTime":868.8,"body":"that's foundational to us"},{"speaker":"LAUREN","startTime":868.8,"endTime":872.74,"body":"that comes with our customer"},{"speaker":"LAUREN","startTime":868.8,"endTime":872.74,"body":"obsession is that listening,"},{"speaker":"LAUREN","startTime":873.92,"endTime":875.6,"body":"we start everything"},{"speaker":"LAUREN","startTime":873.92,"endTime":875.6,"body":"by listening."},{"speaker":"LAUREN","startTime":876.51,"endTime":879.65,"body":"We have we give"},{"speaker":"LAUREN","startTime":876.51,"endTime":879.65,"body":"our internal employees"},{"speaker":"LAUREN","startTime":879.65,"endTime":881.699,"body":"who have disabilities"},{"speaker":"LAUREN","startTime":879.65,"endTime":881.699,"body":"as seat at the able"},{"speaker":"LAUREN","startTime":882.3,"endTime":883.73,"body":"so that they can advise us."},{"speaker":"LAUREN","startTime":883.73,"endTime":886.32,"body":"It's one of the reasons"},{"speaker":"LAUREN","startTime":883.73,"endTime":886.32,"body":"that our devices and services"},{"speaker":"LAUREN","startTime":886.32,"endTime":887.58,"body":"and I won't say her name"},{"speaker":"LAUREN","startTime":887.58,"endTime":889.73,"body":"because she is sitting"},{"speaker":"LAUREN","startTime":887.58,"endTime":889.73,"body":"on my desk right now."},{"speaker":"LAUREN","startTime":889.73,"endTime":892.82,"body":"But it's one of the reasons"},{"speaker":"LAUREN","startTime":889.73,"endTime":892.82,"body":"that our Echo devices and things"},{"speaker":"LAUREN","startTime":892.82,"endTime":897.09,"body":"like that are so accessible"},{"speaker":"LAUREN","startTime":892.82,"endTime":897.09,"body":"and aren't just accessible"},{"speaker":"LAUREN","startTime":897.09,"endTime":898.63,"body":"but are providing services"},{"speaker":"LAUREN","startTime":898.63,"endTime":901.37,"body":"that empower"},{"speaker":"LAUREN","startTime":898.63,"endTime":901.37,"body":"the disability community."},{"speaker":"LAUREN","startTime":901.37,"endTime":903.17,"body":"We are doing things like,"},{"speaker":"LAUREN","startTime":903.17,"endTime":907.98,"body":"how can we use these voice"},{"speaker":"LAUREN","startTime":903.17,"endTime":907.98,"body":"assistants to understand people"},{"speaker":"LAUREN","startTime":908.85,"endTime":911.77,"body":"whose voices may not"},{"speaker":"LAUREN","startTime":908.85,"endTime":911.77,"body":"be traditional, right."},{"speaker":"LAUREN","startTime":911.77,"endTime":914.2,"body":"May not sound like ours"},{"speaker":"LAUREN","startTime":911.77,"endTime":914.2,"body":"do on this call."},{"speaker":"LAUREN","startTime":915.32,"endTime":918.83,"body":"Maybe they have"},{"speaker":"LAUREN","startTime":915.32,"endTime":918.83,"body":"a speech impairment"},{"speaker":"LAUREN","startTime":918.83,"endTime":920.24,"body":"or something like that."},{"speaker":"LAUREN","startTime":920.24,"endTime":922.67,"body":"How can we make sure that"},{"speaker":"LAUREN","startTime":920.24,"endTime":922.67,"body":"these devices work for them"},{"speaker":"LAUREN","startTime":922.67,"endTime":924.86,"body":"because they are empowered then."},{"speaker":"LAUREN","startTime":924.86,"endTime":927.8,"body":"So we always make sure"},{"speaker":"LAUREN","startTime":924.86,"endTime":927.8,"body":"we are giving our employees"},{"speaker":"LAUREN","startTime":927.8,"endTime":930.2,"body":"with disability a seat"},{"speaker":"LAUREN","startTime":927.8,"endTime":930.2,"body":"at the table"},{"speaker":"LAUREN","startTime":930.2,"endTime":933.07,"body":"so that we can introduce"},{"speaker":"LAUREN","startTime":930.2,"endTime":933.07,"body":"our best practice solutions"},{"speaker":"LAUREN","startTime":933.07,"endTime":936.41,"body":"and watch innovations"},{"speaker":"LAUREN","startTime":933.07,"endTime":936.41,"body":"and that's part of what I do."},{"speaker":"LAUREN","startTime":937.23,"endTime":938.98,"body":"I was very lucky"},{"speaker":"LAUREN","startTime":937.23,"endTime":938.98,"body":"when I started."},{"speaker":"LAUREN","startTime":938.98,"endTime":942.61,"body":"I found a core group of people"},{"speaker":"LAUREN","startTime":938.98,"endTime":942.61,"body":"whose job has nothing to do"},{"speaker":"LAUREN","startTime":942.61,"endTime":945.51,"body":"with building"},{"speaker":"LAUREN","startTime":942.61,"endTime":945.51,"body":"disability inclusion at Amazon"},{"speaker":"LAUREN","startTime":945.51,"endTime":947.78,"body":"but they all have disabilities"},{"speaker":"LAUREN","startTime":947.78,"endTime":949.4,"body":"and they are throughout"},{"speaker":"LAUREN","startTime":947.78,"endTime":949.4,"body":"the organisation"},{"speaker":"LAUREN","startTime":949.4,"endTime":951.23,"body":"and we are talking"},{"speaker":"LAUREN","startTime":949.4,"endTime":951.23,"body":"about a few executives."},{"speaker":"LAUREN","startTime":951.23,"endTime":955.64,"body":"We are talking about"},{"speaker":"LAUREN","startTime":951.23,"endTime":955.64,"body":"some filament centre associates"},{"speaker":"LAUREN","startTime":955.64,"endTime":957.53,"body":"and I call them"},{"speaker":"LAUREN","startTime":955.64,"endTime":957.53,"body":"my kitchen Cabinet,"},{"speaker":"LAUREN","startTime":957.53,"endTime":960.45,"body":"which is a US"},{"speaker":"LAUREN","startTime":957.53,"endTime":960.45,"body":"Presidential term,"},{"speaker":"LAUREN","startTime":960.45,"endTime":962.96,"body":"where they are my advisors"},{"speaker":"LAUREN","startTime":960.45,"endTime":962.96,"body":"and they are quiet,"},{"speaker":"LAUREN","startTime":962.96,"endTime":965.81,"body":"like you may not,"},{"speaker":"LAUREN","startTime":962.96,"endTime":965.81,"body":"I give them recognition"},{"speaker":"LAUREN","startTime":965.81,"endTime":968.07,"body":"but they are the people"},{"speaker":"LAUREN","startTime":965.81,"endTime":968.07,"body":"I go to and say well,"},{"speaker":"LAUREN","startTime":968.07,"endTime":970.52,"body":"can you took a look at this,"},{"speaker":"LAUREN","startTime":968.07,"endTime":970.52,"body":"what are your thoughts on this?"},{"speaker":"LAUREN","startTime":970.52,"endTime":971.72,"body":"Tell me about this?"},{"speaker":"LAUREN","startTime":971.72,"endTime":973.36,"body":"Tell me about this problem"},{"speaker":"LAUREN","startTime":971.72,"endTime":973.36,"body":"you're having?"},{"speaker":"LAUREN","startTime":973.36,"endTime":974.63,"body":"What is it like?"},{"speaker":"LAUREN","startTime":974.63,"endTime":976.52,"body":"What are you hearing"},{"speaker":"LAUREN","startTime":974.63,"endTime":976.52,"body":"about managers"},{"speaker":"LAUREN","startTime":976.52,"endTime":978.98,"body":"about the accommodations process"},{"speaker":"LAUREN","startTime":978.98,"endTime":983.68,"body":"and then I'm really lucky that I"},{"speaker":"LAUREN","startTime":978.98,"endTime":983.68,"body":"have strong partners around me."},{"speaker":"LAUREN","startTime":983.68,"endTime":986.64,"body":"Megan Smith who runs"},{"speaker":"LAUREN","startTime":983.68,"endTime":986.64,"body":"our global accommodations"},{"speaker":"LAUREN","startTime":986.64,"endTime":988.68,"body":"and people"},{"speaker":"LAUREN","startTime":986.64,"endTime":988.68,"body":"accessibility process,"},{"speaker":"LAUREN","startTime":989.44,"endTime":992.83,"body":"an amazing collaborator"},{"speaker":"LAUREN","startTime":989.44,"endTime":992.83,"body":"and friend and colleague."},{"speaker":"LAUREN","startTime":993.74,"endTime":997.2,"body":"Somebody who is always"},{"speaker":"LAUREN","startTime":993.74,"endTime":997.2,"body":"open to advice."},{"speaker":"LAUREN","startTime":997.2,"endTime":1000.07,"body":"So that again, we can take it"},{"speaker":"LAUREN","startTime":997.2,"endTime":1000.07,"body":"and start to scale it"},{"speaker":"LAUREN","startTime":1000.07,"endTime":1002.47,"body":"but the truth is,"},{"speaker":"LAUREN","startTime":1000.07,"endTime":1002.47,"body":"is listening to the community."},{"speaker":"LAUREN","startTime":1002.99,"endTime":1006.03,"body":"Often they have solutions"},{"speaker":"LAUREN","startTime":1002.99,"endTime":1006.03,"body":"that they want to present to us"},{"speaker":"LAUREN","startTime":1006.03,"endTime":1009.43,"body":"determining how can I scale it"},{"speaker":"LAUREN","startTime":1006.03,"endTime":1009.43,"body":"and then scaling it."},{"speaker":"LAUREN","startTime":1009.43,"endTime":1012.01,"body":"I don't need to come up"},{"speaker":"LAUREN","startTime":1009.43,"endTime":1012.01,"body":"with every solution myself."},{"speaker":"LAUREN","startTime":1012.01,"endTime":1017.0,"body":"I just need to make sure that"},{"speaker":"LAUREN","startTime":1012.01,"endTime":1017.0,"body":"I'm listening to individuals"},{"speaker":"LAUREN","startTime":1017.0,"endTime":1019.39,"body":"who will give me answers and I"},{"speaker":"LAUREN","startTime":1017.0,"endTime":1019.39,"body":"found that throughout my career."},{"speaker":"LAUREN","startTime":1019.39,"endTime":1020.63,"body":"I'm not a veteran,"},{"speaker":"LAUREN","startTime":1020.63,"endTime":1023.09,"body":"I work very successfully"},{"speaker":"LAUREN","startTime":1020.63,"endTime":1023.09,"body":"within that community"},{"speaker":"LAUREN","startTime":1023.09,"endTime":1025.06,"body":"by listening to them"},{"speaker":"LAUREN","startTime":1023.09,"endTime":1025.06,"body":"and their needs"},{"speaker":"LAUREN","startTime":1025.06,"endTime":1028.18,"body":"and determining"},{"speaker":"LAUREN","startTime":1025.06,"endTime":1028.18,"body":"how to bring consistencies."},{"speaker":"ANTONIO","startTime":1029.07,"endTime":1032.43,"body":"Lauren, you brought"},{"speaker":"ANTONIO","startTime":1029.07,"endTime":1032.43,"body":"the topic of accommodations,"},{"speaker":"ANTONIO","startTime":1032.43,"endTime":1036.39,"body":"can you go on in detail"},{"speaker":"ANTONIO","startTime":1032.43,"endTime":1036.39,"body":"about you know,"},{"speaker":"ANTONIO","startTime":1036.39,"endTime":1039.61,"body":"let's say a new employee,"},{"speaker":"ANTONIO","startTime":1036.39,"endTime":1039.61,"body":"first day at Amazon,"},{"speaker":"ANTONIO","startTime":1040.12,"endTime":1041.99,"body":"what can they expect"},{"speaker":"ANTONIO","startTime":1040.12,"endTime":1041.99,"body":"at that level."},{"speaker":"LAUREN","startTime":1043.09,"endTime":1044.75,"body":"Yes, so some of the things"},{"speaker":"LAUREN","startTime":1044.75,"endTime":1046.48,"body":"we are continuing"},{"speaker":"LAUREN","startTime":1044.75,"endTime":1046.48,"body":"to innovate around"},{"speaker":"LAUREN","startTime":1046.48,"endTime":1051.91,"body":"is how do we be day run ready"},{"speaker":"LAUREN","startTime":1046.48,"endTime":1051.91,"body":"for our employees and again,"},{"speaker":"LAUREN","startTime":1051.91,"endTime":1054.64,"body":"that's challenges"},{"speaker":"LAUREN","startTime":1051.91,"endTime":1054.64,"body":"with an organisation of our size"},{"speaker":"LAUREN","startTime":1054.64,"endTime":1056.86,"body":"and Debra,"},{"speaker":"LAUREN","startTime":1054.64,"endTime":1056.86,"body":"you talked this, COVID"},{"speaker":"LAUREN","startTime":1056.86,"endTime":1060.1,"body":"I mean, we scaled"},{"speaker":"LAUREN","startTime":1056.86,"endTime":1060.1,"body":"so rapidly at COVID."},{"speaker":"LAUREN","startTime":1060.1,"endTime":1062.74,"body":"We were innovating faster"},{"speaker":"LAUREN","startTime":1060.1,"endTime":1062.74,"body":"in some instances"},{"speaker":"LAUREN","startTime":1062.74,"endTime":1067.42,"body":"than we could almost keep up"},{"speaker":"LAUREN","startTime":1062.74,"endTime":1067.42,"body":"but our accommodations team"},{"speaker":"LAUREN","startTime":1067.42,"endTime":1070.01,"body":"does a really good job"},{"speaker":"LAUREN","startTime":1067.42,"endTime":1070.01,"body":"at iterating; right."},{"speaker":"LAUREN","startTime":1070.01,"endTime":1073.82,"body":"So we have a day one mentality,"},{"speaker":"LAUREN","startTime":1070.01,"endTime":1073.82,"body":"is what we say here"},{"speaker":"LAUREN","startTime":1073.82,"endTime":1076.44,"body":"where we take"},{"speaker":"LAUREN","startTime":1073.82,"endTime":1076.44,"body":"an entrepreneurial approach."},{"speaker":"LAUREN","startTime":1076.44,"endTime":1079.13,"body":"So just because we have"},{"speaker":"LAUREN","startTime":1076.44,"endTime":1079.13,"body":"something established"},{"speaker":"LAUREN","startTime":1079.13,"endTime":1082.51,"body":"doesn't mean that it's done."},{"speaker":"LAUREN","startTime":1079.13,"endTime":1082.51,"body":"So when we look at the data"},{"speaker":"LAUREN","startTime":1082.51,"endTime":1084.76,"body":"and we look at the feedback"},{"speaker":"LAUREN","startTime":1082.51,"endTime":1084.76,"body":"to understand"},{"speaker":"LAUREN","startTime":1084.76,"endTime":1087.53,"body":"what somebody is need"},{"speaker":"LAUREN","startTime":1084.76,"endTime":1087.53,"body":"for day one start."},{"speaker":"LAUREN","startTime":1087.53,"endTime":1088.98,"body":"I will tell you,"},{"speaker":"LAUREN","startTime":1087.53,"endTime":1088.98,"body":"one of the things"},{"speaker":"LAUREN","startTime":1088.98,"endTime":1091.39,"body":"that we have encountered"},{"speaker":"LAUREN","startTime":1088.98,"endTime":1091.39,"body":"that I've seen firstly"},{"speaker":"LAUREN","startTime":1091.39,"endTime":1094.0,"body":"since I've been here"},{"speaker":"LAUREN","startTime":1091.39,"endTime":1094.0,"body":"is our hiring process,"},{"speaker":"LAUREN","startTime":1094.0,"endTime":1096.62,"body":"especially at that"},{"speaker":"LAUREN","startTime":1094.0,"endTime":1096.62,"body":"associates level"},{"speaker":"LAUREN","startTime":1096.62,"endTime":1099.25,"body":"where people are working"},{"speaker":"LAUREN","startTime":1096.62,"endTime":1099.25,"body":"in our fulfilment centres"},{"speaker":"LAUREN","startTime":1099.25,"endTime":1100.87,"body":"and delivery stations,"},{"speaker":"LAUREN","startTime":1100.87,"endTime":1105.11,"body":"is so accessible that sometimes"},{"speaker":"LAUREN","startTime":1100.87,"endTime":1105.11,"body":"people start on day one"},{"speaker":"LAUREN","startTime":1105.11,"endTime":1108.19,"body":"and that haven't told us"},{"speaker":"LAUREN","startTime":1105.11,"endTime":1108.19,"body":"about a disability"},{"speaker":"LAUREN","startTime":1108.19,"endTime":1111.79,"body":"that they have that requires"},{"speaker":"LAUREN","startTime":1108.19,"endTime":1111.79,"body":"a specialised accommodation"},{"speaker":"LAUREN","startTime":1111.79,"endTime":1114.86,"body":"because they just assume"},{"speaker":"LAUREN","startTime":1111.79,"endTime":1114.86,"body":"that it's going to be there."},{"speaker":"LAUREN","startTime":1114.86,"endTime":1117.1,"body":"And that's a great problem"},{"speaker":"LAUREN","startTime":1114.86,"endTime":1117.1,"body":"to have; right?"},{"speaker":"LAUREN","startTime":1117.1,"endTime":1118.56,"body":"I mean it's great"},{"speaker":"LAUREN","startTime":1117.1,"endTime":1118.56,"body":"that our systems"},{"speaker":"LAUREN","startTime":1118.56,"endTime":1121.54,"body":"are so set up"},{"speaker":"LAUREN","startTime":1118.56,"endTime":1121.54,"body":"to be accessible."},{"speaker":"LAUREN","startTime":1121.54,"endTime":1124.23,"body":"What our accommodations team"},{"speaker":"LAUREN","startTime":1121.54,"endTime":1124.23,"body":"is doing right now"},{"speaker":"LAUREN","startTime":1124.74,"endTime":1127.26,"body":"is checking up"},{"speaker":"LAUREN","startTime":1124.74,"endTime":1127.26,"body":"with that process."},{"speaker":"LAUREN","startTime":1127.26,"endTime":1130.53,"body":"So if we find out that there is"},{"speaker":"LAUREN","startTime":1127.26,"endTime":1130.53,"body":"somebody who is going to start,"},{"speaker":"LAUREN","startTime":1130.53,"endTime":1132.58,"body":"what is the package that needs"},{"speaker":"LAUREN","startTime":1130.53,"endTime":1132.58,"body":"to be available"},{"speaker":"LAUREN","startTime":1132.58,"endTime":1133.82,"body":"for them on day one?"},{"speaker":"LAUREN","startTime":1133.82,"endTime":1136.67,"body":"What is the equipment?"},{"speaker":"LAUREN","startTime":1133.82,"endTime":1136.67,"body":"And again think globally here."},{"speaker":"LAUREN","startTime":1137.35,"endTime":1141.96,"body":"It's a huge it's"},{"speaker":"LAUREN","startTime":1137.35,"endTime":1141.96,"body":"a huge challenge to do that"},{"speaker":"LAUREN","startTime":1141.96,"endTime":1143.32,"body":"but there are ways"},{"speaker":"LAUREN","startTime":1141.96,"endTime":1143.32,"body":"that we can do it."},{"speaker":"LAUREN","startTime":1143.32,"endTime":1146.87,"body":"And again, when we get it"},{"speaker":"LAUREN","startTime":1143.32,"endTime":1146.87,"body":"right other people will follow,"},{"speaker":"LAUREN","startTime":1146.87,"endTime":1150.37,"body":"which benefits the entire"},{"speaker":"LAUREN","startTime":1146.87,"endTime":1150.37,"body":"disability community"},{"speaker":"LAUREN","startTime":1150.92,"endTime":1154.33,"body":"because for us and for me,"},{"speaker":"LAUREN","startTime":1150.92,"endTime":1154.33,"body":"I am obviously here,"},{"speaker":"LAUREN","startTime":1154.33,"endTime":1156.17,"body":"I love Amazon."},{"speaker":"LAUREN","startTime":1154.33,"endTime":1156.17,"body":"I love working here."},{"speaker":"LAUREN","startTime":1156.17,"endTime":1158.46,"body":"I love our employees."},{"speaker":"LAUREN","startTime":1156.17,"endTime":1158.46,"body":"I love our customers."},{"speaker":"LAUREN","startTime":1159.01,"endTime":1161.61,"body":"I love the Amazonians"},{"speaker":"LAUREN","startTime":1159.01,"endTime":1161.61,"body":"that I get to work with,"},{"speaker":"LAUREN","startTime":1161.61,"endTime":1164.4,"body":"but I want to have"},{"speaker":"LAUREN","startTime":1161.61,"endTime":1164.4,"body":"a global impact"},{"speaker":"LAUREN","startTime":1164.4,"endTime":1167.49,"body":"on the broader"},{"speaker":"LAUREN","startTime":1164.4,"endTime":1167.49,"body":"disability community"},{"speaker":"LAUREN","startTime":1167.49,"endTime":1170.54,"body":"and we can do that when we lead"},{"speaker":"LAUREN","startTime":1167.49,"endTime":1170.54,"body":"from the front and share advice"},{"speaker":"LAUREN","startTime":1170.54,"endTime":1172.49,"body":"and guidance"},{"speaker":"LAUREN","startTime":1170.54,"endTime":1172.49,"body":"to other organisations."},{"speaker":"DEBRA","startTime":1174.68,"endTime":1175.92,"body":"I want just to add"},{"speaker":"DEBRA","startTime":1175.92,"endTime":1178.32,"body":"a couple of more points"},{"speaker":"DEBRA","startTime":1175.92,"endTime":1178.32,"body":"for people"},{"speaker":"DEBRA","startTime":1178.32,"endTime":1180.8,"body":"that are listening to this"},{"speaker":"DEBRA","startTime":1178.32,"endTime":1180.8,"body":"that are not in the States,"},{"speaker":"DEBRA","startTime":1180.8,"endTime":1182.83,"body":"when we are talking"},{"speaker":"DEBRA","startTime":1180.8,"endTime":1182.83,"body":"about accommodations."},{"speaker":"DEBRA","startTime":1182.83,"endTime":1185.41,"body":"We also call them adaptions"},{"speaker":"DEBRA","startTime":1182.83,"endTime":1185.41,"body":"in other parts of the world."},{"speaker":"LAUREN","startTime":1185.41,"endTime":1186.68,"body":"Yes."},{"speaker":"DEBRA","startTime":1186.68,"endTime":1189.35,"body":"Just so everybody knows"},{"speaker":"DEBRA","startTime":1186.68,"endTime":1189.35,"body":"what we are talking about."},{"speaker":"DEBRA","startTime":1189.35,"endTime":1192.79,"body":"I also want to I appreciate"},{"speaker":"DEBRA","startTime":1192.79,"endTime":1194.86,"body":"everything you all"},{"speaker":"DEBRA","startTime":1192.79,"endTime":1194.86,"body":"are doing on day one."},{"speaker":"DEBRA","startTime":1194.86,"endTime":1196.84,"body":"It's interesting"},{"speaker":"DEBRA","startTime":1194.86,"endTime":1196.84,"body":"though to say that,"},{"speaker":"DEBRA","startTime":1196.84,"endTime":1199.87,"body":"I've not started a new job"},{"speaker":"DEBRA","startTime":1196.84,"endTime":1199.87,"body":"in many, many years"},{"speaker":"DEBRA","startTime":1199.87,"endTime":1201.87,"body":"and I certainly have worked"},{"speaker":"DEBRA","startTime":1201.87,"endTime":1204.97,"body":"for very large corporations"},{"speaker":"DEBRA","startTime":1201.87,"endTime":1204.97,"body":"in my career"},{"speaker":"DEBRA","startTime":1204.97,"endTime":1208.24,"body":"but it's funny to say"},{"speaker":"DEBRA","startTime":1204.97,"endTime":1208.24,"body":"be ready on Day 1."},{"speaker":"DEBRA","startTime":1208.24,"endTime":1210.19,"body":"I think of all of the stuff"},{"speaker":"DEBRA","startTime":1208.24,"endTime":1210.19,"body":"you have to do"},{"speaker":"DEBRA","startTime":1210.19,"endTime":1213.34,"body":"to try to be ready working"},{"speaker":"DEBRA","startTime":1210.19,"endTime":1213.34,"body":"for a gigantic corporation,"},{"speaker":"DEBRA","startTime":1213.34,"endTime":1214.56,"body":"ready on Day 1."},{"speaker":"DEBRA","startTime":1214.56,"endTime":1218.05,"body":"That's just those are scary"},{"speaker":"DEBRA","startTime":1214.56,"endTime":1218.05,"body":"words that you got to do Lauren,"},{"speaker":"DEBRA","startTime":1218.05,"endTime":1220.53,"body":"but anyway , I also want to say,"},{"speaker":"DEBRA","startTime":1221.55,"endTime":1223.17,"body":"I'm sort of shifting"},{"speaker":"DEBRA","startTime":1221.55,"endTime":1223.17,"body":"a little bit"},{"speaker":"DEBRA","startTime":1223.17,"endTime":1228.43,"body":"but I've mentioned, we have"},{"speaker":"DEBRA","startTime":1223.17,"endTime":1228.43,"body":"worked with Amazon in the past,"},{"speaker":"DEBRA","startTime":1228.43,"endTime":1230.1,"body":"and I would say"},{"speaker":"DEBRA","startTime":1228.43,"endTime":1230.1,"body":"that officially"},{"speaker":"DEBRA","startTime":1230.1,"endTime":1236.23,"body":"because of actually a reporter"},{"speaker":"DEBRA","startTime":1230.1,"endTime":1236.23,"body":"wrote up about, wrote about us ."},{"speaker":"DEBRA","startTime":1236.23,"endTime":1238.87,"body":"So everybody knows"},{"speaker":"DEBRA","startTime":1236.23,"endTime":1238.87,"body":"about this."},{"speaker":"DEBRA","startTime":1238.87,"endTime":1240.87,"body":"I mean anybody"},{"speaker":"DEBRA","startTime":1238.87,"endTime":1240.87,"body":"that's paid attention."},{"speaker":"DEBRA","startTime":1240.87,"endTime":1243.82,"body":"But the thing that I also find"},{"speaker":"DEBRA","startTime":1240.87,"endTime":1243.82,"body":"really challenging,"},{"speaker":"DEBRA","startTime":1243.82,"endTime":1246.2,"body":"we were talking about"},{"speaker":"DEBRA","startTime":1243.82,"endTime":1246.2,"body":"that word that I can say"},{"speaker":"DEBRA","startTime":1246.2,"endTime":1249.45,"body":"because she is not in my room"},{"speaker":"DEBRA","startTime":1246.2,"endTime":1249.45,"body":"where I am"},{"speaker":"DEBRA","startTime":1249.45,"endTime":1252.81,"body":"is the Alexa of the world"},{"speaker":"DEBRA","startTime":1249.45,"endTime":1252.81,"body":"and yes,"},{"speaker":"DEBRA","startTime":1252.81,"endTime":1255.29,"body":"it might go off"},{"speaker":"DEBRA","startTime":1252.81,"endTime":1255.29,"body":"in your device as well."},{"speaker":"LAUREN","startTime":1255.29,"endTime":1257.2,"body":"Yes, my headphones."},{"speaker":"DEBRA","startTime":1257.2,"endTime":1258.5,"body":"Something that we are seeing"},{"speaker":"DEBRA","startTime":1258.5,"endTime":1261.11,"body":"from almost a different side"},{"speaker":"DEBRA","startTime":1258.5,"endTime":1261.11,"body":"of the coin"},{"speaker":"DEBRA","startTime":1261.11,"endTime":1264.21,"body":"that Amazon has to be concerned"},{"speaker":"DEBRA","startTime":1261.11,"endTime":1264.21,"body":"about and also deal with"},{"speaker":"DEBRA","startTime":1264.21,"endTime":1267.59,"body":"is that I know that a lot"},{"speaker":"DEBRA","startTime":1264.21,"endTime":1267.59,"body":"of people with disabilities,"},{"speaker":"DEBRA","startTime":1267.59,"endTime":1269.16,"body":"a lot of"},{"speaker":"DEBRA","startTime":1267.59,"endTime":1269.16,"body":"disability organisations"},{"speaker":"DEBRA","startTime":1269.16,"endTime":1272.08,"body":"are not necessarily"},{"speaker":"DEBRA","startTime":1269.16,"endTime":1272.08,"body":"technology experts."},{"speaker":"DEBRA","startTime":1272.08,"endTime":1274.54,"body":"It's just, maybe"},{"speaker":"DEBRA","startTime":1272.08,"endTime":1274.54,"body":"it's not their field."},{"speaker":"DEBRA","startTime":1274.54,"endTime":1276.93,"body":"So we see legislation"},{"speaker":"DEBRA","startTime":1274.54,"endTime":1276.93,"body":"happening all over the world"},{"speaker":"DEBRA","startTime":1276.93,"endTime":1278.579,"body":"but certainly here"},{"speaker":"DEBRA","startTime":1276.93,"endTime":1278.579,"body":"in the States,"},{"speaker":"DEBRA","startTime":1279.4,"endTime":1281.01,"body":"where we are trying"},{"speaker":"DEBRA","startTime":1279.4,"endTime":1281.01,"body":"to control Amazon"},{"speaker":"DEBRA","startTime":1281.01,"endTime":1282.8,"body":"because it's so big"},{"speaker":"DEBRA","startTime":1281.01,"endTime":1282.8,"body":"and we are nervous"},{"speaker":"DEBRA","startTime":1282.8,"endTime":1286.76,"body":"but actually some the things"},{"speaker":"DEBRA","startTime":1282.8,"endTime":1286.76,"body":"that legislators are proposing"},{"speaker":"DEBRA","startTime":1286.76,"endTime":1288.4,"body":"will actually hurt"},{"speaker":"DEBRA","startTime":1286.76,"endTime":1288.4,"body":"our community."},{"speaker":"DEBRA","startTime":1288.4,"endTime":1292.19,"body":"So that was one reason why my"},{"speaker":"DEBRA","startTime":1288.4,"endTime":1292.19,"body":"company and Billion Strong also,"},{"speaker":"DEBRA","startTime":1292.94,"endTime":1296.16,"body":"a nonprofit I created"},{"speaker":"DEBRA","startTime":1292.94,"endTime":1296.16,"body":"worked with Amazon"},{"speaker":"DEBRA","startTime":1296.16,"endTime":1299.4,"body":"to stop some of the legislation"},{"speaker":"DEBRA","startTime":1296.16,"endTime":1299.4,"body":"happening in California ,"},{"speaker":"DEBRA","startTime":1299.4,"endTime":1302.14,"body":"that was coming out"},{"speaker":"DEBRA","startTime":1299.4,"endTime":1302.14,"body":"as privacy issues."},{"speaker":"DEBRA","startTime":1302.14,"endTime":1304.58,"body":"Well, the privacy issues"},{"speaker":"DEBRA","startTime":1302.14,"endTime":1304.58,"body":"I disagreed with."},{"speaker":"DEBRA","startTime":1305.11,"endTime":1307.16,"body":"First of all because"},{"speaker":"DEBRA","startTime":1305.11,"endTime":1307.16,"body":"they'd already been addressed"},{"speaker":"DEBRA","startTime":1307.16,"endTime":1308.79,"body":"in other legislation"},{"speaker":"DEBRA","startTime":1308.79,"endTime":1310.99,"body":"but this is the point"},{"speaker":"DEBRA","startTime":1308.79,"endTime":1310.99,"body":"that worried me."},{"speaker":"DEBRA","startTime":1311.91,"endTime":1314.25,"body":"The point that worried me"},{"speaker":"DEBRA","startTime":1311.91,"endTime":1314.25,"body":"was that Amazon had gone"},{"speaker":"DEBRA","startTime":1314.25,"endTime":1318.43,"body":"and these legislators had gone"},{"speaker":"DEBRA","startTime":1314.25,"endTime":1318.43,"body":"to disability groups to say,"},{"speaker":"DEBRA","startTime":1318.43,"endTime":1320.69,"body":"is this a concern,"},{"speaker":"DEBRA","startTime":1318.43,"endTime":1320.69,"body":"will this affect you"},{"speaker":"DEBRA","startTime":1320.69,"endTime":1323.86,"body":"and the groups did not"},{"speaker":"DEBRA","startTime":1320.69,"endTime":1323.86,"body":"understand the technology"},{"speaker":"DEBRA","startTime":1323.86,"endTime":1327.14,"body":"enough to realise that"},{"speaker":"DEBRA","startTime":1323.86,"endTime":1327.14,"body":"what they were proposing to do"},{"speaker":"DEBRA","startTime":1327.14,"endTime":1329.8,"body":"would actually have"},{"speaker":"DEBRA","startTime":1327.14,"endTime":1329.8,"body":"made Alexa much,"},{"speaker":"DEBRA","startTime":1329.8,"endTime":1332.81,"body":"much, less accessible"},{"speaker":"DEBRA","startTime":1329.8,"endTime":1332.81,"body":"to people with disabilities"},{"speaker":"DEBRA","startTime":1332.81,"endTime":1334.9,"body":"that are using it"},{"speaker":"DEBRA","startTime":1332.81,"endTime":1334.9,"body":"to stay independent."},{"speaker":"DEBRA","startTime":1334.9,"endTime":1336.76,"body":"So, I just also want"},{"speaker":"DEBRA","startTime":1334.9,"endTime":1336.76,"body":"to note that"},{"speaker":"DEBRA","startTime":1336.76,"endTime":1339.27,"body":"while you have all"},{"speaker":"DEBRA","startTime":1336.76,"endTime":1339.27,"body":"these other challenges,"},{"speaker":"DEBRA","startTime":1339.27,"endTime":1342.45,"body":"you also have the challenges"},{"speaker":"DEBRA","startTime":1339.27,"endTime":1342.45,"body":"of making sure that Alexa"},{"speaker":"DEBRA","startTime":1342.45,"endTime":1345.72,"body":"or you know the Echoes,"},{"speaker":"DEBRA","startTime":1342.45,"endTime":1345.72,"body":"they work for all of us,"},{"speaker":"DEBRA","startTime":1345.72,"endTime":1349.88,"body":"especially as more or more"},{"speaker":"DEBRA","startTime":1345.72,"endTime":1349.88,"body":"we are counting on our solutions"},{"speaker":"DEBRA","startTime":1349.88,"endTime":1352.46,"body":"to allow us to age"},{"speaker":"DEBRA","startTime":1349.88,"endTime":1352.46,"body":"in place and be independent."},{"speaker":"DEBRA","startTime":1352.46,"endTime":1357.9,"body":"So it's a much different thing"},{"speaker":"DEBRA","startTime":1352.46,"endTime":1357.9,"body":"that we are talking about"},{"speaker":"DEBRA","startTime":1357.9,"endTime":1360.53,"body":"other than being ready"},{"speaker":"DEBRA","startTime":1357.9,"endTime":1360.53,"body":"on day one for us."},{"speaker":"DEBRA","startTime":1361.46,"endTime":1364.82,"body":"But yes, I just want to explain,"},{"speaker":"DEBRA","startTime":1361.46,"endTime":1364.82,"body":"I want to make sure"},{"speaker":"DEBRA","startTime":1364.82,"endTime":1367.35,"body":"the audience understands"},{"speaker":"DEBRA","startTime":1364.82,"endTime":1367.35,"body":"the complexity of this"},{"speaker":"DEBRA","startTime":1367.35,"endTime":1370.13,"body":"that Amazon is dealing with"},{"speaker":"DEBRA","startTime":1367.35,"endTime":1370.13,"body":"and that once again,"},{"speaker":"DEBRA","startTime":1370.13,"endTime":1371.44,"body":"it is important for us,"},{"speaker":"DEBRA","startTime":1371.44,"endTime":1374.28,"body":"as us as the community"},{"speaker":"DEBRA","startTime":1371.44,"endTime":1374.28,"body":"to get behind brands like Amazon"},{"speaker":"DEBRA","startTime":1374.28,"endTime":1375.67,"body":"that are trying"},{"speaker":"DEBRA","startTime":1374.28,"endTime":1375.67,"body":"to include us"},{"speaker":"DEBRA","startTime":1375.67,"endTime":1379.19,"body":"and make sure they can"},{"speaker":"DEBRA","startTime":1375.67,"endTime":1379.19,"body":"meaningfully include us"},{"speaker":"DEBRA","startTime":1379.19,"endTime":1383.34,"body":"and that lawmakers"},{"speaker":"DEBRA","startTime":1379.19,"endTime":1383.34,"body":"don't step in and hurt us"},{"speaker":"DEBRA","startTime":1383.34,"endTime":1384.79,"body":"being able to use these tools"},{"speaker":"DEBRA","startTime":1384.79,"endTime":1387.08,"body":"that we need"},{"speaker":"DEBRA","startTime":1384.79,"endTime":1387.08,"body":"to stay independent."},{"speaker":"NEIL","startTime":1387.69,"endTime":1392.17,"body":"Yes, I think okay,"},{"speaker":"NEIL","startTime":1392.17,"endTime":1393.95,"body":"thanks everyone."},{"speaker":"NEIL","startTime":1392.17,"endTime":1393.95,"body":"I think it's really interesting,"},{"speaker":"NEIL","startTime":1393.95,"endTime":1395.74,"body":"I think there's a lot"},{"speaker":"NEIL","startTime":1393.95,"endTime":1395.74,"body":"in the present moment"},{"speaker":"NEIL","startTime":1395.74,"endTime":1400.87,"body":"about tech lobbying"},{"speaker":"NEIL","startTime":1395.74,"endTime":1400.87,"body":"against government legislation"},{"speaker":"NEIL","startTime":1400.87,"endTime":1405.61,"body":"but sometimes lobbying"},{"speaker":"NEIL","startTime":1400.87,"endTime":1405.61,"body":"can be positive as well."},{"speaker":"DEBRA","startTime":1405.61,"endTime":1406.89,"body":"Yes."},{"speaker":"NEIL","startTime":1406.89,"endTime":1410.25,"body":"I know that we talked offline"},{"speaker":"NEIL","startTime":1411.1,"endTime":1412.84,"body":"and as a topic"},{"speaker":"NEIL","startTime":1411.1,"endTime":1412.84,"body":"I would like to cover"},{"speaker":"NEIL","startTime":1412.84,"endTime":1415.53,"body":"before we hit the buffers"},{"speaker":"NEIL","startTime":1412.84,"endTime":1415.53,"body":"on our timing"},{"speaker":"NEIL","startTime":1415.53,"endTime":1419.53,"body":"and that was around"},{"speaker":"NEIL","startTime":1415.53,"endTime":1419.53,"body":"benchmarking, your engagement"},{"speaker":"NEIL","startTime":1419.53,"endTime":1422.84,"body":"with various different"},{"speaker":"NEIL","startTime":1419.53,"endTime":1422.84,"body":"disability organisations."},{"speaker":"LAUREN","startTime":1422.84,"endTime":1424.22,"body":"Yes."},{"speaker":"NEIL","startTime":1424.22,"endTime":1428.21,"body":"So, tell us about"},{"speaker":"NEIL","startTime":1424.22,"endTime":1428.21,"body":"how you addressed the fact"},{"speaker":"NEIL","startTime":1428.21,"endTime":1432.78,"body":"that Amazon scores 100% in"},{"speaker":"NEIL","startTime":1428.21,"endTime":1432.78,"body":"the disability equality index."},{"speaker":"NEIL","startTime":1434.34,"endTime":1436.8,"body":"We know, as large, you know,"},{"speaker":"NEIL","startTime":1436.8,"endTime":1440.55,"body":"working in these large complex"},{"speaker":"NEIL","startTime":1436.8,"endTime":1440.55,"body":"organisations that you know,"},{"speaker":"NEIL","startTime":1440.55,"endTime":1443.17,"body":"they've still got"},{"speaker":"NEIL","startTime":1440.55,"endTime":1443.17,"body":"lots of things to do."},{"speaker":"DEBRA","startTime":1444.04,"endTime":1445.24,"body":"Yes."},{"speaker":"LAUREN","startTime":1445.24,"endTime":1447.25,"body":"That's a great question and I,"},{"speaker":"LAUREN","startTime":1447.25,"endTime":1449.05,"body":"you know, we have"},{"speaker":"LAUREN","startTime":1447.25,"endTime":1449.05,"body":"strong partnerships"},{"speaker":"LAUREN","startTime":1449.05,"endTime":1450.92,"body":"with a number of organisations"},{"speaker":"LAUREN","startTime":1449.05,"endTime":1450.92,"body":"and Debra,"},{"speaker":"LAUREN","startTime":1450.92,"endTime":1454.6,"body":"to your point, we do partner"},{"speaker":"LAUREN","startTime":1450.92,"endTime":1454.6,"body":"with a lot of non-profits"},{"speaker":"LAUREN","startTime":1455.3,"endTime":1456.73,"body":"to make sure that"},{"speaker":"LAUREN","startTime":1455.3,"endTime":1456.73,"body":"when we are building"},{"speaker":"LAUREN","startTime":1456.73,"endTime":1458.65,"body":"our devices and services"},{"speaker":"LAUREN","startTime":1458.65,"endTime":1460.36,"body":"that they are not"},{"speaker":"LAUREN","startTime":1458.65,"endTime":1460.36,"body":"just accessible but again,"},{"speaker":"LAUREN","startTime":1460.36,"endTime":1463.89,"body":"serving a need for the community"},{"speaker":"LAUREN","startTime":1460.36,"endTime":1463.89,"body":"and part of the reason"},{"speaker":"LAUREN","startTime":1463.89,"endTime":1466.33,"body":"that we're now no longer"},{"speaker":"LAUREN","startTime":1463.89,"endTime":1466.33,"body":"called the global diversity,"},{"speaker":"LAUREN","startTime":1466.33,"endTime":1470.16,"body":"equity and team and inclusive"},{"speaker":"LAUREN","startTime":1466.33,"endTime":1470.16,"body":"experiences in technology"},{"speaker":"LAUREN","startTime":1470.16,"endTime":1472.09,"body":"is because of"},{"speaker":"LAUREN","startTime":1470.16,"endTime":1472.09,"body":"that responsibility"},{"speaker":"LAUREN","startTime":1472.09,"endTime":1475.67,"body":"around DEI"},{"speaker":"LAUREN","startTime":1472.09,"endTime":1475.67,"body":"work and technology."},{"speaker":"LAUREN","startTime":1475.67,"endTime":1479.05,"body":"And how do we use it for good"},{"speaker":"LAUREN","startTime":1475.67,"endTime":1479.05,"body":"and how do we address"},{"speaker":"LAUREN","startTime":1479.05,"endTime":1482.55,"body":"the things that we are"},{"speaker":"LAUREN","startTime":1479.05,"endTime":1482.55,"body":"concerned about going on."},{"speaker":"LAUREN","startTime":1482.55,"endTime":1485.59,"body":"How do we ensure"},{"speaker":"LAUREN","startTime":1482.55,"endTime":1485.59,"body":"that AI is inequitable."},{"speaker":"LAUREN","startTime":1486.6,"endTime":1488.83,"body":"So you know and we have"},{"speaker":"LAUREN","startTime":1486.6,"endTime":1488.83,"body":"strong partnerships,"},{"speaker":"LAUREN","startTime":1488.83,"endTime":1491.28,"body":"again, Neil,"},{"speaker":"LAUREN","startTime":1488.83,"endTime":1491.28,"body":"Business Disability Forum,"},{"speaker":"LAUREN","startTime":1491.89,"endTime":1493.77,"body":"the first time I think"},{"speaker":"LAUREN","startTime":1491.89,"endTime":1493.77,"body":"we officially met"},{"speaker":"LAUREN","startTime":1493.77,"endTime":1496.31,"body":"was at their award"},{"speaker":"LAUREN","startTime":1493.77,"endTime":1496.31,"body":"ceremony last year,"},{"speaker":"LAUREN","startTime":1496.31,"endTime":1498.56,"body":"where, we were thrilled"},{"speaker":"LAUREN","startTime":1496.31,"endTime":1498.56,"body":"to take home"},{"speaker":"LAUREN","startTime":1498.56,"endTime":1501.13,"body":"the disability"},{"speaker":"LAUREN","startTime":1498.56,"endTime":1501.13,"body":"Smart Technology Award"},{"speaker":"LAUREN","startTime":1501.13,"endTime":1504.98,"body":"for work making accessible"},{"speaker":"LAUREN","startTime":1501.13,"endTime":1504.98,"body":"devices and services."},{"speaker":"LAUREN","startTime":1506.09,"endTime":1509.09,"body":"And we do partner"},{"speaker":"LAUREN","startTime":1506.09,"endTime":1509.09,"body":"closely with Disability"},{"speaker":"LAUREN","startTime":1509.09,"endTime":1512.03,"body":"In, who runs"},{"speaker":"LAUREN","startTime":1509.09,"endTime":1512.03,"body":"the Disability Equality Index."},{"speaker":"LAUREN","startTime":1513.8,"endTime":1515.87,"body":"And I understand the challenges"},{"speaker":"LAUREN","startTime":1513.8,"endTime":1515.87,"body":"around the fact"},{"speaker":"LAUREN","startTime":1515.87,"endTime":1519.36,"body":"that you can get a score"},{"speaker":"LAUREN","startTime":1515.87,"endTime":1519.36,"body":"of one hundred on these,"},{"speaker":"LAUREN","startTime":1519.36,"endTime":1521.81,"body":"I get that. I understand it"},{"speaker":"LAUREN","startTime":1519.36,"endTime":1521.81,"body":"and I will tell you,"},{"speaker":"LAUREN","startTime":1521.81,"endTime":1523.33,"body":"from my perspective"},{"speaker":"LAUREN","startTime":1521.81,"endTime":1523.33,"body":"how I use this"},{"speaker":"LAUREN","startTime":1523.33,"endTime":1525.04,"body":"and I talk to Disability"},{"speaker":"LAUREN","startTime":1525.04,"endTime":1529.74,"body":"In about this, to me,"},{"speaker":"LAUREN","startTime":1525.04,"endTime":1529.74,"body":"it's a tool that I can use"},{"speaker":"LAUREN","startTime":1529.74,"endTime":1532.24,"body":"by which to measure things"},{"speaker":"LAUREN","startTime":1529.74,"endTime":1532.24,"body":"that we are doing well"},{"speaker":"LAUREN","startTime":1532.24,"endTime":1534.33,"body":"and then inspect"},{"speaker":"LAUREN","startTime":1532.24,"endTime":1534.33,"body":"and dive deep."},{"speaker":"LAUREN","startTime":1534.33,"endTime":1537.27,"body":"So even if we scored one hundred"},{"speaker":"LAUREN","startTime":1534.33,"endTime":1537.27,"body":"the last two years,"},{"speaker":"LAUREN","startTime":1537.27,"endTime":1538.68,"body":"it's a weighted score."},{"speaker":"LAUREN","startTime":1538.68,"endTime":1542.82,"body":"There are things on that survey"},{"speaker":"LAUREN","startTime":1538.68,"endTime":1542.82,"body":"that we are not doing and so,"},{"speaker":"LAUREN","startTime":1542.82,"endTime":1544.9,"body":"I use it"},{"speaker":"LAUREN","startTime":1542.82,"endTime":1544.9,"body":"and one of my goals this year"},{"speaker":"LAUREN","startTime":1544.9,"endTime":1547.46,"body":"is that everything"},{"speaker":"LAUREN","startTime":1544.9,"endTime":1547.46,"body":"we answer, no."},{"speaker":"LAUREN","startTime":1547.46,"endTime":1552.31,"body":"I have to exit 25% of those"},{"speaker":"LAUREN","startTime":1547.46,"endTime":1552.31,"body":"and get them to yes by the time"},{"speaker":"LAUREN","startTime":1552.31,"endTime":1555.22,"body":"we submit the next survey."},{"speaker":"LAUREN","startTime":1552.31,"endTime":1555.22,"body":"So for me it's a way"},{"speaker":"LAUREN","startTime":1555.22,"endTime":1559.33,"body":"I can go and talk to individuals"},{"speaker":"LAUREN","startTime":1555.22,"endTime":1559.33,"body":"and supplier diversity,"},{"speaker":"LAUREN","startTime":1559.33,"endTime":1560.57,"body":"talk to individuals"},{"speaker":"LAUREN","startTime":1560.57,"endTime":1562.74,"body":"and other parts"},{"speaker":"LAUREN","startTime":1560.57,"endTime":1562.74,"body":"of the organisation and say,"},{"speaker":"LAUREN","startTime":1562.74,"endTime":1565.36,"body":"hey listen,"},{"speaker":"LAUREN","startTime":1562.74,"endTime":1565.36,"body":"I want to show you the survey."},{"speaker":"LAUREN","startTime":1565.36,"endTime":1567.06,"body":"I want to show you how we use it"},{"speaker":"LAUREN","startTime":1567.06,"endTime":1569.44,"body":"and what it measures"},{"speaker":"LAUREN","startTime":1567.06,"endTime":1569.44,"body":"and what it means"},{"speaker":"LAUREN","startTime":1570.53,"endTime":1572.53,"body":"and I want to see how"},{"speaker":"LAUREN","startTime":1570.53,"endTime":1572.53,"body":"this is a question"},{"speaker":"LAUREN","startTime":1572.53,"endTime":1575.54,"body":"that they are asking us"},{"speaker":"LAUREN","startTime":1572.53,"endTime":1575.54,"body":"and we never have done this."},{"speaker":"LAUREN","startTime":1575.54,"endTime":1581.06,"body":"How can I work with you"},{"speaker":"LAUREN","startTime":1575.54,"endTime":1581.06,"body":"to design a policy or a solution"},{"speaker":"LAUREN","startTime":1581.06,"endTime":1582.83,"body":"so that"},{"speaker":"LAUREN","startTime":1581.06,"endTime":1582.83,"body":"I can get to yes on this,"},{"speaker":"LAUREN","startTime":1582.83,"endTime":1584.43,"body":"that's how I use the survey."},{"speaker":"LAUREN","startTime":1585.11,"endTime":1587.33,"body":"I will tell you"},{"speaker":"LAUREN","startTime":1585.11,"endTime":1587.33,"body":"I am proud of our work"},{"speaker":"LAUREN","startTime":1587.33,"endTime":1589.3,"body":"and I'm proud of the fact"},{"speaker":"LAUREN","startTime":1587.33,"endTime":1589.3,"body":"that we get a hundred"},{"speaker":"LAUREN","startTime":1589.3,"endTime":1592.1,"body":"but that doesn't mean"},{"speaker":"LAUREN","startTime":1589.3,"endTime":1592.1,"body":"that I wake up, every morning"},{"speaker":"LAUREN","startTime":1592.1,"endTime":1596.88,"body":"I wake up and say, that is great"},{"speaker":"LAUREN","startTime":1592.1,"endTime":1596.88,"body":"and I appreciate it"},{"speaker":"LAUREN","startTime":1596.88,"endTime":1600.12,"body":"but it does not mean that"},{"speaker":"LAUREN","startTime":1596.88,"endTime":1600.12,"body":"all of our employees feel like"},{"speaker":"LAUREN","startTime":1600.12,"endTime":1602.41,"body":"they have"},{"speaker":"LAUREN","startTime":1600.12,"endTime":1602.41,"body":"an equitable experience"},{"speaker":"LAUREN","startTime":1602.41,"endTime":1604.87,"body":"and that's what I worry about,"},{"speaker":"LAUREN","startTime":1602.41,"endTime":1604.87,"body":"every single day."},{"speaker":"LAUREN","startTime":1604.87,"endTime":1607.56,"body":"It's how do I bring"},{"speaker":"LAUREN","startTime":1604.87,"endTime":1607.56,"body":"the consistency and scale."},{"speaker":"LAUREN","startTime":1607.56,"endTime":1609.85,"body":"We took a moment"},{"speaker":"LAUREN","startTime":1607.56,"endTime":1609.85,"body":"to celebrate last year"},{"speaker":"LAUREN","startTime":1609.85,"endTime":1612.71,"body":"and then we got right back"},{"speaker":"LAUREN","startTime":1609.85,"endTime":1612.71,"body":"to work and started diving in."},{"speaker":"LAUREN","startTime":1612.71,"endTime":1615.55,"body":"So, they are helpful"},{"speaker":"LAUREN","startTime":1612.71,"endTime":1615.55,"body":"tools and again,"},{"speaker":"LAUREN","startTime":1615.55,"endTime":1619.46,"body":"I don't want to downplay because"},{"speaker":"LAUREN","startTime":1615.55,"endTime":1619.46,"body":"we worked hard to get from,"},{"speaker":"LAUREN","startTime":1619.46,"endTime":1620.95,"body":"you know,"},{"speaker":"LAUREN","startTime":1619.46,"endTime":1620.95,"body":"the first year we did it"},{"speaker":"LAUREN","startTime":1620.95,"endTime":1623.46,"body":"and then we got an 80"},{"speaker":"LAUREN","startTime":1620.95,"endTime":1623.46,"body":"and then we got a hundred."},{"speaker":"LAUREN","startTime":1623.46,"endTime":1626.85,"body":"We worked hard to get a yes"},{"speaker":"LAUREN","startTime":1623.46,"endTime":1626.85,"body":"to those things."},{"speaker":"LAUREN","startTime":1626.85,"endTime":1629.18,"body":"But it doesn't mean it's felt"},{"speaker":"LAUREN","startTime":1626.85,"endTime":1629.18,"body":"all the way down"},{"speaker":"LAUREN","startTime":1629.18,"endTime":1630.65,"body":"and I want everyone to feel,"},{"speaker":"LAUREN","startTime":1630.65,"endTime":1633.21,"body":"I want every employee"},{"speaker":"LAUREN","startTime":1630.65,"endTime":1633.21,"body":"to be able to hold that place"},{"speaker":"LAUREN","startTime":1633.75,"endTime":1635.64,"body":"and feel like it represents"},{"speaker":"LAUREN","startTime":1633.75,"endTime":1635.64,"body":"their experience"},{"speaker":"LAUREN","startTime":1635.64,"endTime":1638.42,"body":"and until that's the case,"},{"speaker":"LAUREN","startTime":1635.64,"endTime":1638.42,"body":"I am going to keep working."},{"speaker":"ANTONIO","startTime":1640.18,"endTime":1642.86,"body":"All right. Before the Pandemic,"},{"speaker":"ANTONIO","startTime":1642.86,"endTime":1646.03,"body":"I was part of a team that"},{"speaker":"ANTONIO","startTime":1642.86,"endTime":1646.03,"body":"organised several hackathons"},{"speaker":"ANTONIO","startTime":1646.03,"endTime":1650.53,"body":"in Dublin focus on accessibility"},{"speaker":"ANTONIO","startTime":1646.03,"endTime":1650.53,"body":"and we use the hackathons,"},{"speaker":"ANTONIO","startTime":1650.53,"endTime":1655.52,"body":"not just as"},{"speaker":"ANTONIO","startTime":1650.53,"endTime":1655.52,"body":"a place to find solutions"},{"speaker":"ANTONIO","startTime":1655.52,"endTime":1658.29,"body":"but also a way to bring"},{"speaker":"ANTONIO","startTime":1655.52,"endTime":1658.29,"body":"the community together"},{"speaker":"ANTONIO","startTime":1658.29,"endTime":1661.5,"body":"and let the people could learn"},{"speaker":"ANTONIO","startTime":1658.29,"endTime":1661.5,"body":"with each other"},{"speaker":"ANTONIO","startTime":1661.5,"endTime":1663.62,"body":"by the fact"},{"speaker":"ANTONIO","startTime":1661.5,"endTime":1663.62,"body":"that they were in hackathon."},{"speaker":"ANTONIO","startTime":1663.62,"endTime":1665.89,"body":"I know that"},{"speaker":"ANTONIO","startTime":1663.62,"endTime":1665.89,"body":"you're organising one."},{"speaker":"ANTONIO","startTime":1666.53,"endTime":1669.45,"body":"Can you tell us about"},{"speaker":"ANTONIO","startTime":1666.53,"endTime":1669.45,"body":"when it is going to happen?"},{"speaker":"ANTONIO","startTime":1669.45,"endTime":1672.76,"body":"What is the purpose and how"},{"speaker":"ANTONIO","startTime":1669.45,"endTime":1672.76,"body":"can people join and participate?"},{"speaker":"LAUREN","startTime":1673.4,"endTime":1674.67,"body":"Yes, I love this."},{"speaker":"LAUREN","startTime":1674.67,"endTime":1677.02,"body":"So we are working closely"},{"speaker":"LAUREN","startTime":1677.02,"endTime":1678.53,"body":"with the Perkin's School"},{"speaker":"LAUREN","startTime":1677.02,"endTime":1678.53,"body":"for the blind"},{"speaker":"LAUREN","startTime":1678.53,"endTime":1680.17,"body":"and the innovation centre"},{"speaker":"LAUREN","startTime":1678.53,"endTime":1680.17,"body":"at the Perkin's School"},{"speaker":"LAUREN","startTime":1680.17,"endTime":1681.9,"body":"and How Innovation Centre"},{"speaker":"LAUREN","startTime":1680.17,"endTime":1681.9,"body":"at the Perkin's School"},{"speaker":"LAUREN","startTime":1681.9,"endTime":1683.12,"body":"for the blind"},{"speaker":"LAUREN","startTime":1683.12,"endTime":1687.04,"body":"and MIT Computer Science"},{"speaker":"LAUREN","startTime":1683.12,"endTime":1687.04,"body":"and Artificial Laboratory"},{"speaker":"LAUREN","startTime":1687.04,"endTime":1691.88,"body":"to host a hackathon"},{"speaker":"LAUREN","startTime":1687.04,"endTime":1691.88,"body":"for 150 technology students"},{"speaker":"LAUREN","startTime":1691.88,"endTime":1693.58,"body":"and Antonio,"},{"speaker":"LAUREN","startTime":1691.88,"endTime":1693.58,"body":"you're exactly right."},{"speaker":"LAUREN","startTime":1693.58,"endTime":1696.21,"body":"While, we have eight innovation"},{"speaker":"LAUREN","startTime":1693.58,"endTime":1696.21,"body":"challenges,"},{"speaker":"LAUREN","startTime":1696.21,"endTime":1699.52,"body":"everything from Indoor Way"},{"speaker":"LAUREN","startTime":1696.21,"endTime":1699.52,"body":"finding to outdoor way finding,"},{"speaker":"LAUREN","startTime":1699.52,"endTime":1703.34,"body":"to emotional perception"},{"speaker":"LAUREN","startTime":1699.52,"endTime":1703.34,"body":"and this one of my favourites"},{"speaker":"LAUREN","startTime":1703.34,"endTime":1706.06,"body":"because when you work"},{"speaker":"LAUREN","startTime":1703.34,"endTime":1706.06,"body":"with individuals"},{"speaker":"LAUREN","startTime":1706.67,"endTime":1709.83,"body":"who are deaf, hard of hearing,"},{"speaker":"LAUREN","startTime":1706.67,"endTime":1709.83,"body":"they may not hear the tone."},{"speaker":"LAUREN","startTime":1709.83,"endTime":1712.59,"body":"And you can see a little bit"},{"speaker":"LAUREN","startTime":1709.83,"endTime":1712.59,"body":"of a high energy tone"},{"speaker":"LAUREN","startTime":1712.59,"endTime":1715.53,"body":"is how I communicate"},{"speaker":"LAUREN","startTime":1712.59,"endTime":1715.53,"body":"some things."},{"speaker":"LAUREN","startTime":1715.53,"endTime":1718.9,"body":"So how can we use AI"},{"speaker":"LAUREN","startTime":1715.53,"endTime":1718.9,"body":"to translate tone"},{"speaker":"LAUREN","startTime":1719.99,"endTime":1722.47,"body":"and the critique part"},{"speaker":"LAUREN","startTime":1719.99,"endTime":1722.47,"body":"of this is,"},{"speaker":"LAUREN","startTime":1722.47,"endTime":1724.01,"body":"I think we are going"},{"speaker":"LAUREN","startTime":1722.47,"endTime":1724.01,"body":"to get a solution,"},{"speaker":"LAUREN","startTime":1724.01,"endTime":1726.0,"body":"I think we are going to get"},{"speaker":"LAUREN","startTime":1724.01,"endTime":1726.0,"body":"a successful prototype"},{"speaker":"LAUREN","startTime":1726.0,"endTime":1728.21,"body":"around one of these"},{"speaker":"LAUREN","startTime":1726.0,"endTime":1728.21,"body":"innovation challenges."},{"speaker":"LAUREN","startTime":1728.21,"endTime":1731.77,"body":"What I am most excited about"},{"speaker":"LAUREN","startTime":1728.21,"endTime":1731.77,"body":"is the 150 students,"},{"speaker":"LAUREN","startTime":1731.77,"endTime":1733.31,"body":"who are going to come"},{"speaker":"LAUREN","startTime":1731.77,"endTime":1733.31,"body":"and learn more"},{"speaker":"LAUREN","startTime":1733.31,"endTime":1735.12,"body":"about the disability community,"},{"speaker":"LAUREN","startTime":1735.12,"endTime":1737.06,"body":"learn more about"},{"speaker":"LAUREN","startTime":1735.12,"endTime":1737.06,"body":"accessibility: right."},{"speaker":"LAUREN","startTime":1737.06,"endTime":1739.21,"body":"This could be the next"},{"speaker":"LAUREN","startTime":1737.06,"endTime":1739.21,"body":"Andy Jackson sitting here"},{"speaker":"LAUREN","startTime":1739.21,"endTime":1742.63,"body":"and it's not all,"},{"speaker":"LAUREN","startTime":1739.21,"endTime":1742.63,"body":"we bringing in MBA students,"},{"speaker":"LAUREN","startTime":1742.63,"endTime":1744.77,"body":"we are bringing"},{"speaker":"LAUREN","startTime":1742.63,"endTime":1744.77,"body":"in computer science,"},{"speaker":"LAUREN","startTime":1744.77,"endTime":1747.67,"body":"you know, students"},{"speaker":"LAUREN","startTime":1744.77,"endTime":1747.67,"body":"of varying degrees and pursuits"},{"speaker":"LAUREN","startTime":1747.67,"endTime":1751.02,"body":"and that's what we need because"},{"speaker":"LAUREN","startTime":1747.67,"endTime":1751.02,"body":"for Amazon to be successful,"},{"speaker":"LAUREN","startTime":1751.02,"endTime":1753.54,"body":"it has to start at the top"},{"speaker":"LAUREN","startTime":1751.02,"endTime":1753.54,"body":"and it has to,"},{"speaker":"LAUREN","startTime":1753.54,"endTime":1756.12,"body":"you know come from the bottom"},{"speaker":"LAUREN","startTime":1753.54,"endTime":1756.12,"body":"or the middle where I am; right?"},{"speaker":"LAUREN","startTime":1756.12,"endTime":1758.44,"body":"It's going to take"},{"speaker":"LAUREN","startTime":1756.12,"endTime":1758.44,"body":"all of us to do this."},{"speaker":"LAUREN","startTime":1758.44,"endTime":1761.51,"body":"So that's one of the things"},{"speaker":"LAUREN","startTime":1758.44,"endTime":1761.51,"body":"I will,"},{"speaker":"LAUREN","startTime":1761.51,"endTime":1764.57,"body":"you can go to the Perkin's"},{"speaker":"LAUREN","startTime":1761.51,"endTime":1764.57,"body":"School to find more information."},{"speaker":"LAUREN","startTime":1765.23,"endTime":1768.54,"body":"The Perkin's School website."},{"speaker":"LAUREN","startTime":1765.23,"endTime":1768.54,"body":"I can drop it into you all,"},{"speaker":"LAUREN","startTime":1768.54,"endTime":1770.51,"body":"to put up on your website,"},{"speaker":"LAUREN","startTime":1768.54,"endTime":1770.51,"body":"if you want."},{"speaker":"LAUREN","startTime":1770.51,"endTime":1774.45,"body":"But it's February 25th,"},{"speaker":"LAUREN","startTime":1770.51,"endTime":1774.45,"body":"23rd to 25th at Cambridge."},{"speaker":"LAUREN","startTime":1774.45,"endTime":1777.1,"body":"But we are also bringing"},{"speaker":"LAUREN","startTime":1774.45,"endTime":1777.1,"body":"in 20 Amazonians"},{"speaker":"LAUREN","startTime":1777.1,"endTime":1779.53,"body":"of varying backgrounds"},{"speaker":"LAUREN","startTime":1777.1,"endTime":1779.53,"body":"to be mentors"},{"speaker":"LAUREN","startTime":1779.53,"endTime":1781.18,"body":"because I want them to learn"},{"speaker":"LAUREN","startTime":1781.18,"endTime":1784.35,"body":"and take what they learn back"},{"speaker":"LAUREN","startTime":1781.18,"endTime":1784.35,"body":"to what they do every day."},{"speaker":"LAUREN","startTime":1784.35,"endTime":1787.78,"body":"That's how you change things."},{"speaker":"LAUREN","startTime":1784.35,"endTime":1787.78,"body":"You immerse people."},{"speaker":"NEIL","startTime":1788.56,"endTime":1790.19,"body":"Absolutely and we know"},{"speaker":"NEIL","startTime":1790.19,"endTime":1792.88,"body":"that when you bring in"},{"speaker":"NEIL","startTime":1790.19,"endTime":1792.88,"body":"those cross functional teams"},{"speaker":"NEIL","startTime":1792.88,"endTime":1796.61,"body":"and they come together"},{"speaker":"NEIL","startTime":1792.88,"endTime":1796.61,"body":"to innovate and problem solve"},{"speaker":"NEIL","startTime":1796.61,"endTime":1800.45,"body":"and learn that you have really"},{"speaker":"NEIL","startTime":1796.61,"endTime":1800.45,"body":"you know, got them for life."},{"speaker":"LAUREN","startTime":1800.45,"endTime":1801.76,"body":"Yes."},{"speaker":"NEIL","startTime":1801.76,"endTime":1803.22,"body":"Because once"},{"speaker":"NEIL","startTime":1801.76,"endTime":1803.22,"body":"they have understood,"},{"speaker":"NEIL","startTime":1803.22,"endTime":1804.45,"body":"you know you have"},{"speaker":"NEIL","startTime":1803.22,"endTime":1804.45,"body":"got that passion"},{"speaker":"NEIL","startTime":1804.45,"endTime":1806.2,"body":"and you grow"},{"speaker":"NEIL","startTime":1804.45,"endTime":1806.2,"body":"that community."},{"speaker":"NEIL","startTime":1807.43,"endTime":1809.38,"body":"We've hit the buffers"},{"speaker":"NEIL","startTime":1807.43,"endTime":1809.38,"body":"on our half hour."},{"speaker":"LAUREN","startTime":1810.67,"endTime":1811.93,"body":"It goes quite fast."},{"speaker":"NEIL","startTime":1811.93,"endTime":1814.42,"body":"So, good excuse for us"},{"speaker":"NEIL","startTime":1811.93,"endTime":1814.42,"body":"to get you back again."},{"speaker":"LAUREN","startTime":1815.3,"endTime":1816.56,"body":"Yes."},{"speaker":"NEIL","startTime":1816.56,"endTime":1818.62,"body":"It's been a great pleasure."},{"speaker":"NEIL","startTime":1818.62,"endTime":1821.02,"body":"So it remains for me to say,"},{"speaker":"NEIL","startTime":1821.02,"endTime":1825.7,"body":"thank you to our friends Amazon"},{"speaker":"NEIL","startTime":1821.02,"endTime":1825.7,"body":"and My Cleartext for keeping us"},{"speaker":"NEIL","startTime":1825.7,"endTime":1828.61,"body":"On Air, keeping us captioned"},{"speaker":"NEIL","startTime":1825.7,"endTime":1828.61,"body":"and we really look forward"},{"speaker":"NEIL","startTime":1828.61,"endTime":1831.1,"body":"to continuing the conversation"},{"speaker":"NEIL","startTime":1828.61,"endTime":1831.1,"body":"on social media."},{"speaker":"NEIL","startTime":1831.1,"endTime":1832.47,"body":"Thank you very much Lauren."},{"speaker":"DEBRA","startTime":1832.47,"endTime":1833.67,"body":"Thank you, Lauren."},{"speaker":"LAUREN","startTime":1833.67,"endTime":1835.469,"body":"Yes. Thank you."},{"speaker":"LAUREN","startTime":1833.67,"endTime":1835.469,"body":"Appreciate the time."}]}