{"version":"1.0.0","segments":[{"startTime":0.0,"endTime":1.51,"body":"Axschat"},{"startTime":0.0,"endTime":1.51,"body":"Frances West and Claire Chang"},{"speaker":"NEIL","startTime":1.51,"endTime":3.1,"body":"Hello and welcome to Axschat."},{"speaker":"NEIL","startTime":3.1,"endTime":6.19,"body":"I'm delighted that we are"},{"speaker":"NEIL","startTime":3.1,"endTime":6.19,"body":"welcoming back Frances"},{"speaker":"NEIL","startTime":6.19,"endTime":9.06,"body":"West, author, founder of Frances"},{"speaker":"NEIL","startTime":6.19,"endTime":9.06,"body":"West \u0026 Co, former"},{"speaker":"NEIL","startTime":9.06,"endTime":11.51,"body":"Chief Accessibility"},{"speaker":"NEIL","startTime":9.06,"endTime":11.51,"body":"Officer at IBM."},{"speaker":"NEIL","startTime":11.51,"endTime":13.34,"body":"But also Claire Chang,"},{"speaker":"NEIL","startTime":13.34,"endTime":15.68,"body":"who is the founder of"},{"speaker":"NEIL","startTime":13.34,"endTime":15.68,"body":"Tech Y International"},{"speaker":"NEIL","startTime":15.68,"endTime":20.05,"body":"and between them they are"},{"speaker":"NEIL","startTime":15.68,"endTime":20.05,"body":"co-founders of the APAC,"},{"speaker":"NEIL","startTime":20.05,"endTime":22.49,"body":"Authentic Inclusion Association."},{"speaker":"NEIL","startTime":22.49,"endTime":25.83,"body":"So welcome back Frances."},{"speaker":"NEIL","startTime":22.49,"endTime":25.83,"body":"Welcome Claire."},{"speaker":"NEIL","startTime":27.93,"endTime":31.0,"body":"Frances, if you'd like"},{"speaker":"NEIL","startTime":27.93,"endTime":31.0,"body":"to go first"},{"speaker":"NEIL","startTime":31.0,"endTime":34.44,"body":"and briefly reintroduce yourself"},{"speaker":"NEIL","startTime":31.0,"endTime":34.44,"body":"for those of our audience"},{"speaker":"NEIL","startTime":34.44,"endTime":37.82,"body":"that have not been with us"},{"speaker":"NEIL","startTime":34.44,"endTime":37.82,"body":"for so many years"},{"speaker":"NEIL","startTime":37.82,"endTime":39.08,"body":"because we've had you"},{"speaker":"NEIL","startTime":37.82,"endTime":39.08,"body":"on a few times"},{"speaker":"NEIL","startTime":39.08,"endTime":40.55,"body":"but it's been a while."},{"speaker":"FRANCES","startTime":40.55,"endTime":41.75,"body":"I know."},{"speaker":"FRANCES","startTime":41.75,"endTime":45.65,"body":"Well, first, thank you Neil,"},{"speaker":"FRANCES","startTime":41.75,"endTime":45.65,"body":"Antonio and Debra Ruh"},{"speaker":"FRANCES","startTime":46.27,"endTime":49.35,"body":"for inviting me and Claire"},{"speaker":"FRANCES","startTime":46.27,"endTime":49.35,"body":"to this show."},{"speaker":"FRANCES","startTime":49.35,"endTime":52.84,"body":"I feel like it's almost"},{"speaker":"FRANCES","startTime":49.35,"endTime":52.84,"body":"like a reunion, you know."},{"speaker":"FRANCES","startTime":52.84,"endTime":57.31,"body":"I think I was one of"},{"speaker":"FRANCES","startTime":52.84,"endTime":57.31,"body":"your early interviewee"},{"speaker":"FRANCES","startTime":57.86,"endTime":60.73,"body":"and it's just amazing"},{"speaker":"FRANCES","startTime":57.86,"endTime":60.73,"body":"how time passed."},{"speaker":"FRANCES","startTime":61.41,"endTime":63.91,"body":"Just a quick introduction,"},{"speaker":"FRANCES","startTime":61.41,"endTime":63.91,"body":"I'm Frances West,"},{"speaker":"FRANCES","startTime":63.91,"endTime":67.28,"body":"I'm the founder"},{"speaker":"FRANCES","startTime":63.91,"endTime":67.28,"body":"of Frances West \u0026 Co."},{"speaker":"FRANCES","startTime":67.28,"endTime":70.95,"body":"We are a global strategy"},{"speaker":"FRANCES","startTime":67.28,"endTime":70.95,"body":"advisory company,"},{"speaker":"FRANCES","startTime":71.89,"endTime":76.5,"body":"working all the way with,"},{"speaker":"FRANCES","startTime":71.89,"endTime":76.5,"body":"you know national,"},{"speaker":"FRANCES","startTime":76.5,"endTime":79.2,"body":"international organisations"},{"speaker":"FRANCES","startTime":76.5,"endTime":79.2,"body":"like United Nations"},{"speaker":"FRANCES","startTime":79.2,"endTime":82.69,"body":"to private sectors"},{"speaker":"FRANCES","startTime":79.2,"endTime":82.69,"body":"and enterprise customers,"},{"speaker":"FRANCES","startTime":82.69,"endTime":86.82,"body":"to start ups and our focus"},{"speaker":"FRANCES","startTime":82.69,"endTime":86.82,"body":"is really how to embed"},{"speaker":"FRANCES","startTime":86.82,"endTime":89.3,"body":"the concept"},{"speaker":"FRANCES","startTime":86.82,"endTime":89.3,"body":"of authentic inclusion,"},{"speaker":"FRANCES","startTime":89.97,"endTime":93.52,"body":"into the C suite"},{"speaker":"FRANCES","startTime":89.97,"endTime":93.52,"body":"business strategy"},{"speaker":"FRANCES","startTime":93.52,"endTime":97.12,"body":"and it becomes"},{"speaker":"FRANCES","startTime":93.52,"endTime":97.12,"body":"a must do imperatives"},{"speaker":"FRANCES","startTime":97.12,"endTime":98.61,"body":"and that the way"},{"speaker":"FRANCES","startTime":97.12,"endTime":98.61,"body":"that we approach it"},{"speaker":"FRANCES","startTime":98.61,"endTime":104.38,"body":"is through our working"},{"speaker":"FRANCES","startTime":98.61,"endTime":104.38,"body":"experience, like Neil mentioned."},{"speaker":"FRANCES","startTime":104.38,"endTime":106.3,"body":"You know,"},{"speaker":"FRANCES","startTime":104.38,"endTime":106.3,"body":"I spent 37 years in IBM,"},{"speaker":"FRANCES","startTime":106.3,"endTime":111.0,"body":"so learned a few things"},{"speaker":"FRANCES","startTime":106.3,"endTime":111.0,"body":"how to utilise a concept"},{"speaker":"FRANCES","startTime":111.0,"endTime":113.34,"body":"like accessibility"},{"speaker":"FRANCES","startTime":111.0,"endTime":113.34,"body":"or digital inclusion"},{"speaker":"FRANCES","startTime":114.39,"endTime":116.76,"body":"with strategy framework"},{"speaker":"FRANCES","startTime":116.76,"endTime":121.57,"body":"and also with repeatable"},{"speaker":"FRANCES","startTime":116.76,"endTime":121.57,"body":"you know, process and all that."},{"speaker":"FRANCES","startTime":122.92,"endTime":124.21,"body":"But I am most excited"},{"speaker":"FRANCES","startTime":124.21,"endTime":129.97,"body":"is to really take"},{"speaker":"FRANCES","startTime":124.21,"endTime":129.97,"body":"this digital inclusion global."},{"speaker":"FRANCES","startTime":129.97,"endTime":134.72,"body":"And right now, I'm working"},{"speaker":"FRANCES","startTime":129.97,"endTime":134.72,"body":"with Taiwan and Claire"},{"speaker":"FRANCES","startTime":134.72,"endTime":139.11,"body":"is the leader in Taiwan"},{"speaker":"FRANCES","startTime":134.72,"endTime":139.11,"body":"to help you know,"},{"speaker":"FRANCES","startTime":139.11,"endTime":143.73,"body":"not just to see but to also"},{"speaker":"FRANCES","startTime":139.11,"endTime":143.73,"body":"promote this digital inclusion"},{"speaker":"FRANCES","startTime":143.73,"endTime":148.51,"body":"and a disability"},{"speaker":"FRANCES","startTime":143.73,"endTime":148.51,"body":"is industry construct."},{"speaker":"FRANCES","startTime":148.51,"endTime":150.71,"body":"So, I'm going to turn it"},{"speaker":"FRANCES","startTime":148.51,"endTime":150.71,"body":"over to Claire"},{"speaker":"FRANCES","startTime":150.71,"endTime":153.65,"body":"and have her"},{"speaker":"FRANCES","startTime":150.71,"endTime":153.65,"body":"introduce herself."},{"speaker":"CLAIRE","startTime":155.52,"endTime":156.86,"body":"Well, hi everyone."},{"speaker":"CLAIRE","startTime":156.86,"endTime":161.83,"body":"Thanks for inviting me today."},{"speaker":"CLAIRE","startTime":156.86,"endTime":161.83,"body":"Thank you for the organisers."},{"speaker":"CLAIRE","startTime":162.6,"endTime":167.6,"body":"I'm Claire, I'm the 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prototype"},{"speaker":"CLAIRE","startTime":187.85,"endTime":192.21,"body":"and providing guidance"},{"speaker":"CLAIRE","startTime":187.85,"endTime":192.21,"body":"for commercialisation."},{"speaker":"CLAIRE","startTime":193.19,"endTime":198.58,"body":"From there,"},{"speaker":"CLAIRE","startTime":193.19,"endTime":198.58,"body":"we have more passion"},{"speaker":"CLAIRE","startTime":198.58,"endTime":203.89,"body":"and the focus,"},{"speaker":"CLAIRE","startTime":198.58,"endTime":203.89,"body":"like technology and IOT related,"},{"speaker":"CLAIRE","startTime":203.89,"endTime":208.58,"body":"which could support our life"},{"speaker":"CLAIRE","startTime":203.89,"endTime":208.58,"body":"to have a better quality."},{"speaker":"CLAIRE","startTime":209.22,"endTime":213.81,"body":"So from I'm also the board"},{"speaker":"CLAIRE","startTime":209.22,"endTime":213.81,"body":"member for French Tech,"},{"speaker":"CLAIRE","startTime":213.81,"endTime":219.47,"body":"Taiwan and I am the lead for the"},{"speaker":"CLAIRE","startTime":213.81,"endTime":219.47,"body":"diversity inclusion division,"},{"speaker":"CLAIRE","startTime":219.47,"endTime":223.18,"body":"which would support women"},{"speaker":"CLAIRE","startTime":219.47,"endTime":223.18,"body":"in Taiwan a lot."},{"speaker":"CLAIRE","startTime":224.61,"endTime":229.15,"body":"Also, that we co-founded"},{"speaker":"CLAIRE","startTime":224.61,"endTime":229.15,"body":"the APAC,"},{"speaker":"CLAIRE","startTime":229.15,"endTime":231.5,"body":"Authentic Inclusion Association,"},{"speaker":"CLAIRE","startTime":231.5,"endTime":237.43,"body":"which is new"},{"speaker":"CLAIRE","startTime":231.5,"endTime":237.43,"body":"and we started from this year."},{"speaker":"CLAIRE","startTime":238.0,"endTime":242.4,"body":"We hoped that we can use"},{"speaker":"CLAIRE","startTime":238.0,"endTime":242.4,"body":"the people centric technology"},{"speaker":"CLAIRE","startTime":242.4,"endTime":245.41,"body":"to make our life"},{"speaker":"CLAIRE","startTime":242.4,"endTime":245.41,"body":"more accessibility"},{"speaker":"CLAIRE","startTime":245.41,"endTime":247.7,"body":"and the information"},{"speaker":"CLAIRE","startTime":245.41,"endTime":247.7,"body":"barrier free."},{"speaker":"CLAIRE","startTime":248.41,"endTime":251.62,"body":"Yes. So that is a basic"},{"speaker":"CLAIRE","startTime":248.41,"endTime":251.62,"body":"background about myself"},{"speaker":"CLAIRE","startTime":251.62,"endTime":253.29,"body":"and the organisation."},{"speaker":"CLAIRE","startTime":251.62,"endTime":253.29,"body":"Thank you."},{"speaker":"ANTONIO","startTime":254.75,"endTime":256.35,"body":"So, I think we can start,"},{"speaker":"ANTONIO","startTime":256.98,"endTime":260.7,"body":"so if we look to the APAC"},{"speaker":"ANTONIO","startTime":260.7,"endTime":263.72,"body":"the Authentic"},{"speaker":"ANTONIO","startTime":260.7,"endTime":263.72,"body":"Inclusion organisation"},{"speaker":"ANTONIO","startTime":263.72,"endTime":265.03,"body":"that you just mentioned."},{"speaker":"ANTONIO","startTime":265.03,"endTime":268.4,"body":"What are your priorities?"},{"speaker":"ANTONIO","startTime":265.03,"endTime":268.4,"body":"What is in the top of your mind?"},{"speaker":"CLAIRE","startTime":270.27,"endTime":273.86,"body":"Yes, I think"},{"speaker":"CLAIRE","startTime":270.27,"endTime":273.86,"body":"that we have of course,"},{"speaker":"CLAIRE","startTime":273.86,"endTime":279.35,"body":"there are so wide range of"},{"speaker":"CLAIRE","startTime":273.86,"endTime":279.35,"body":"the topic that we can work on."},{"speaker":"CLAIRE","startTime":279.35,"endTime":282.7,"body":"But from now, we are more"},{"speaker":"CLAIRE","startTime":279.35,"endTime":282.7,"body":"focused on the first thing"},{"speaker":"CLAIRE","startTime":282.7,"endTime":285.37,"body":"is that the digital"},{"speaker":"CLAIRE","startTime":282.7,"endTime":285.37,"body":"inclusion and accessibility."},{"speaker":"CLAIRE","startTime":285.94,"endTime":290.24,"body":"The second and the second"},{"speaker":"CLAIRE","startTime":285.94,"endTime":290.24,"body":"is that we are,"},{"speaker":"CLAIRE","startTime":290.91,"endTime":297.15,"body":"because Taiwan is entering"},{"speaker":"CLAIRE","startTime":290.91,"endTime":297.15,"body":"to a super age, era next year,"},{"speaker":"CLAIRE","startTime":297.15,"endTime":302.01,"body":"which is four times faster than"},{"speaker":"CLAIRE","startTime":297.15,"endTime":302.01,"body":"any other country in the world."},{"speaker":"CLAIRE","startTime":302.62,"endTime":305.04,"body":"So in the past few years,"},{"speaker":"CLAIRE","startTime":305.55,"endTime":307.71,"body":"our government is always"},{"speaker":"CLAIRE","startTime":305.55,"endTime":307.71,"body":"talking about,"},{"speaker":"CLAIRE","startTime":307.71,"endTime":312.25,"body":"we need a long-term care"},{"speaker":"CLAIRE","startTime":307.71,"endTime":312.25,"body":"assistant kind of thing"},{"speaker":"CLAIRE","startTime":312.25,"endTime":314.08,"body":"or we are talking"},{"speaker":"CLAIRE","startTime":312.25,"endTime":314.08,"body":"about a house care."},{"speaker":"CLAIRE","startTime":314.08,"endTime":319.91,"body":"But not so many people"},{"speaker":"CLAIRE","startTime":314.08,"endTime":319.91,"body":"talking about accessibility"},{"speaker":"CLAIRE","startTime":319.91,"endTime":321.81,"body":"and how to support people."},{"speaker":"CLAIRE","startTime":321.81,"endTime":325.18,"body":"Especially we use"},{"speaker":"CLAIRE","startTime":321.81,"endTime":325.18,"body":"electronic devices every day."},{"speaker":"CLAIRE","startTime":326.08,"endTime":330.39,"body":"And well and no one"},{"speaker":"CLAIRE","startTime":326.08,"endTime":330.39,"body":"was thinking about that"},{"speaker":"CLAIRE","startTime":330.39,"endTime":336.62,"body":"and also one thing is that"},{"speaker":"CLAIRE","startTime":330.39,"endTime":336.62,"body":"Taiwan is trying to promote"},{"speaker":"CLAIRE","startTime":336.62,"endTime":339.3,"body":"the remote health care system"},{"speaker":"CLAIRE","startTime":340.02,"endTime":344.33,"body":"but they don't really think"},{"speaker":"CLAIRE","startTime":340.02,"endTime":344.33,"body":"about a digital gap"},{"speaker":"CLAIRE","startTime":346.46,"endTime":351.22,"body":"between the city"},{"speaker":"CLAIRE","startTime":346.46,"endTime":351.22,"body":"and the countryside,"},{"speaker":"CLAIRE","startTime":351.95,"endTime":354.79,"body":"which they --"},{"speaker":"CLAIRE","startTime":351.95,"endTime":354.79,"body":"they just don't think about that"},{"speaker":"CLAIRE","startTime":354.79,"endTime":357.68,"body":"and they only think about"},{"speaker":"CLAIRE","startTime":354.79,"endTime":357.68,"body":"how where the infrastructure"},{"speaker":"CLAIRE","startTime":357.68,"endTime":360.03,"body":"but they don't think"},{"speaker":"CLAIRE","startTime":357.68,"endTime":360.03,"body":"about accounting."},{"speaker":"CLAIRE","startTime":360.03,"endTime":362.51,"body":"That is something"},{"speaker":"CLAIRE","startTime":360.03,"endTime":362.51,"body":"we want to address"},{"speaker":"CLAIRE","startTime":362.51,"endTime":366.59,"body":"and work on"},{"speaker":"CLAIRE","startTime":362.51,"endTime":366.59,"body":"with the older society,"},{"speaker":"CLAIRE","startTime":366.59,"endTime":369.62,"body":"all the community here"},{"speaker":"CLAIRE","startTime":366.59,"endTime":369.62,"body":"in Taiwan, to support that."},{"speaker":"FRANCES","startTime":370.82,"endTime":373.91,"body":"Yes, maybe I should"},{"speaker":"FRANCES","startTime":370.82,"endTime":373.91,"body":"just add to a little bit"},{"speaker":"FRANCES","startTime":374.45,"endTime":379.74,"body":"what Claire said."},{"speaker":"FRANCES","startTime":374.45,"endTime":379.74,"body":"Yes, we absolutely see the like,"},{"speaker":"FRANCES","startTime":379.74,"endTime":382.4,"body":"she mentioned"},{"speaker":"FRANCES","startTime":379.74,"endTime":382.4,"body":"the use cases emerging,"},{"speaker":"FRANCES","startTime":382.4,"endTime":384.95,"body":"very quickly"},{"speaker":"FRANCES","startTime":382.4,"endTime":384.95,"body":"on the aging side."},{"speaker":"FRANCES","startTime":385.62,"endTime":388.83,"body":"And how do you use technology"},{"speaker":"FRANCES","startTime":385.62,"endTime":388.83,"body":"to provide care, right,"},{"speaker":"FRANCES","startTime":388.83,"endTime":393.83,"body":"with diminishing birth rate"},{"speaker":"FRANCES","startTime":388.83,"endTime":393.83,"body":"and over 25% of the population"},{"speaker":"FRANCES","startTime":394.48,"endTime":397.08,"body":"over 65"},{"speaker":"FRANCES","startTime":394.48,"endTime":397.08,"body":"in the super age country."},{"speaker":"FRANCES","startTime":397.08,"endTime":399.71,"body":"This is going to be"},{"speaker":"FRANCES","startTime":397.08,"endTime":399.71,"body":"a common issue for everybody."},{"speaker":"FRANCES","startTime":401.21,"endTime":404.35,"body":"But the question about"},{"speaker":"FRANCES","startTime":401.21,"endTime":404.35,"body":"what would be our focus?"},{"speaker":"FRANCES","startTime":404.35,"endTime":406.84,"body":"We are hoping that I mean,"},{"speaker":"FRANCES","startTime":406.84,"endTime":409.98,"body":"a lot of time people talk"},{"speaker":"FRANCES","startTime":406.84,"endTime":409.98,"body":"about technology, inclusion"},{"speaker":"FRANCES","startTime":409.98,"endTime":412.66,"body":"and this and that,"},{"speaker":"FRANCES","startTime":409.98,"endTime":412.66,"body":"but how do you do that?"},{"speaker":"FRANCES","startTime":412.66,"endTime":415.82,"body":"We think it's actually very"},{"speaker":"FRANCES","startTime":412.66,"endTime":415.82,"body":"important to have a strategy"},{"speaker":"FRANCES","startTime":415.82,"endTime":418.24,"body":"and also,"},{"speaker":"FRANCES","startTime":415.82,"endTime":418.24,"body":"to really involve,"},{"speaker":"FRANCES","startTime":418.24,"endTime":422.17,"body":"you know actual education"},{"speaker":"FRANCES","startTime":418.24,"endTime":422.17,"body":"and training"},{"speaker":"FRANCES","startTime":422.17,"endTime":427.5,"body":"and that is why we hope to have"},{"speaker":"FRANCES","startTime":422.17,"endTime":427.5,"body":"a kind of a 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have"},{"speaker":"FRANCES","startTime":447.85,"endTime":452.19,"body":"to they have to learn about it."},{"speaker":"FRANCES","startTime":452.19,"endTime":455.95,"body":"They have to pay some dues"},{"speaker":"FRANCES","startTime":452.19,"endTime":455.95,"body":"and have that knowledge."},{"speaker":"FRANCES","startTime":456.62,"endTime":459.25,"body":"And then, you can really create"},{"speaker":"FRANCES","startTime":456.62,"endTime":459.25,"body":"the impact"},{"speaker":"FRANCES","startTime":459.25,"endTime":461.09,"body":"that we all think"},{"speaker":"FRANCES","startTime":459.25,"endTime":461.09,"body":"that's needed."},{"speaker":"NEIL","startTime":465.64,"endTime":467.55,"body":"Debra, I know"},{"speaker":"NEIL","startTime":465.64,"endTime":467.55,"body":"you had a question?"},{"speaker":"DEBRA","startTime":468.8,"endTime":470.47,"body":"Yes, I did, I did."},{"speaker":"DEBRA","startTime":471.02,"endTime":474.91,"body":"And first of all, I want to say,"},{"speaker":"DEBRA","startTime":471.02,"endTime":474.91,"body":"I wanted to also mention"},{"speaker":"DEBRA","startTime":474.91,"endTime":477.6,"body":"that Frances"},{"speaker":"DEBRA","startTime":474.91,"endTime":477.6,"body":"was the first female"},{"speaker":"DEBRA","startTime":477.6,"endTime":480.21,"body":"Chief Accessibility Officer"},{"speaker":"DEBRA","startTime":477.6,"endTime":480.21,"body":"in the world so as a woman,"},{"speaker":"DEBRA","startTime":480.21,"endTime":485.44,"body":"I just wanted to say yay"},{"speaker":"DEBRA","startTime":480.21,"endTime":485.44,"body":"about that and right,"},{"speaker":"DEBRA","startTime":485.44,"endTime":488.61,"body":"because I really I was"},{"speaker":"DEBRA","startTime":485.44,"endTime":488.61,"body":"so hopefully"},{"speaker":"DEBRA","startTime":488.61,"endTime":489.99,"body":"when we created that position"},{"speaker":"DEBRA","startTime":489.99,"endTime":492.08,"body":"and then I was"},{"speaker":"DEBRA","startTime":489.99,"endTime":492.08,"body":"a little discouraged"},{"speaker":"DEBRA","startTime":492.08,"endTime":494.77,"body":"that brands have not"},{"speaker":"DEBRA","startTime":492.08,"endTime":494.77,"body":"really owned that position."},{"speaker":"DEBRA","startTime":494.77,"endTime":496.03,"body":"But that's okay too."},{"speaker":"DEBRA","startTime":496.03,"endTime":498.4,"body":"Anyway, I just mentioned"},{"speaker":"DEBRA","startTime":496.03,"endTime":498.4,"body":"that Frances."},{"speaker":"DEBRA","startTime":498.4,"endTime":502.27,"body":"And as you know, as one of"},{"speaker":"DEBRA","startTime":498.4,"endTime":502.27,"body":"my partners at Billion Strong,"},{"speaker":"DEBRA","startTime":502.79,"endTime":505.46,"body":"I really believe that we have"},{"speaker":"DEBRA","startTime":502.79,"endTime":505.46,"body":"got to come together,"},{"speaker":"DEBRA","startTime":506.26,"endTime":508.69,"body":"really authentically,"},{"speaker":"DEBRA","startTime":506.26,"endTime":508.69,"body":"using your word,"},{"speaker":"DEBRA","startTime":509.35,"endTime":516.03,"body":"and really be seen and often,"},{"speaker":"DEBRA","startTime":509.35,"endTime":516.03,"body":"I do not see enough diversity,"},{"speaker":"DEBRA","startTime":516.03,"endTime":518.84,"body":"from Asia Pack"},{"speaker":"DEBRA","startTime":516.03,"endTime":518.84,"body":"in these conversations."},{"speaker":"DEBRA","startTime":518.84,"endTime":523.43,"body":"And so, I just think"},{"speaker":"DEBRA","startTime":518.84,"endTime":523.43,"body":"that it's really important"},{"speaker":"DEBRA","startTime":523.43,"endTime":527.23,"body":"that it be localised from people"},{"speaker":"DEBRA","startTime":523.43,"endTime":527.23,"body":"that really understand."},{"speaker":"DEBRA","startTime":527.23,"endTime":529.56,"body":"Just using Taiwan, for example."},{"speaker":"DEBRA","startTime":529.56,"endTime":531.01,"body":"People that understand"},{"speaker":"DEBRA","startTime":529.56,"endTime":531.01,"body":"the culture."},{"speaker":"DEBRA","startTime":531.01,"endTime":532.21,"body":"People that have lived there."},{"speaker":"DEBRA","startTime":532.21,"endTime":535.27,"body":"People that really get"},{"speaker":"DEBRA","startTime":532.21,"endTime":535.27,"body":"what the other people need,"},{"speaker":"DEBRA","startTime":535.27,"endTime":536.63,"body":"want and are thinking."},{"speaker":"DEBRA","startTime":536.63,"endTime":539.5,"body":"And so, I'm actually"},{"speaker":"DEBRA","startTime":536.63,"endTime":539.5,"body":"excited about it"},{"speaker":"DEBRA","startTime":539.5,"endTime":544.63,"body":"because I think it is something"},{"speaker":"DEBRA","startTime":539.5,"endTime":544.63,"body":"that that is one area"},{"speaker":"DEBRA","startTime":544.63,"endTime":547.85,"body":"that I think there is"},{"speaker":"DEBRA","startTime":544.63,"endTime":547.85,"body":"so much innovation happening"},{"speaker":"DEBRA","startTime":547.85,"endTime":549.1,"body":"and then I like you"},{"speaker":"DEBRA","startTime":549.1,"endTime":551.62,"body":"are also supporting"},{"speaker":"DEBRA","startTime":549.1,"endTime":551.62,"body":"the aging conversations"},{"speaker":"DEBRA","startTime":551.62,"endTime":554.51,"body":"because the communities,"},{"speaker":"DEBRA","startTime":551.62,"endTime":554.51,"body":"as we have always said,"},{"speaker":"DEBRA","startTime":554.51,"endTime":558.53,"body":"Frances, that you know,"},{"speaker":"DEBRA","startTime":554.51,"endTime":558.53,"body":"we have a lot of common needs."},{"speaker":"DEBRA","startTime":558.53,"endTime":561.2,"body":"And so, I just think we need"},{"speaker":"DEBRA","startTime":561.2,"endTime":563.73,"body":"to see more of"},{"speaker":"DEBRA","startTime":561.2,"endTime":563.73,"body":"these kind of efforts."},{"speaker":"DEBRA","startTime":563.73,"endTime":565.76,"body":"And so, I applaud you"},{"speaker":"DEBRA","startTime":563.73,"endTime":565.76,"body":"and Claire for doing it"},{"speaker":"DEBRA","startTime":565.76,"endTime":569.27,"body":"because it really"},{"speaker":"DEBRA","startTime":565.76,"endTime":569.27,"body":"is about thinking"},{"speaker":"DEBRA","startTime":569.27,"endTime":571.28,"body":"about doing these things"},{"speaker":"DEBRA","startTime":569.27,"endTime":571.28,"body":"in a different way."},{"speaker":"DEBRA","startTime":571.28,"endTime":572.52,"body":"We can keep trying to do it"},{"speaker":"DEBRA","startTime":572.52,"endTime":574.41,"body":"exactly the way we have"},{"speaker":"DEBRA","startTime":572.52,"endTime":574.41,"body":"all been doing it"},{"speaker":"DEBRA","startTime":574.41,"endTime":579.08,"body":"but we are not really"},{"speaker":"DEBRA","startTime":574.41,"endTime":579.08,"body":"I see one thing"},{"speaker":"DEBRA","startTime":579.08,"endTime":580.49,"body":"that's happening"},{"speaker":"DEBRA","startTime":579.08,"endTime":580.49,"body":"that is troubling"},{"speaker":"DEBRA","startTime":580.49,"endTime":582.26,"body":"is that a lot of"},{"speaker":"DEBRA","startTime":580.49,"endTime":582.26,"body":"the conversations"},{"speaker":"DEBRA","startTime":582.26,"endTime":584.08,"body":"are being held"},{"speaker":"DEBRA","startTime":582.26,"endTime":584.08,"body":"by westerners,"},{"speaker":"DEBRA","startTime":584.08,"endTime":586.2,"body":"people that look like me"},{"speaker":"DEBRA","startTime":584.08,"endTime":586.2,"body":"and by the way,"},{"speaker":"DEBRA","startTime":586.2,"endTime":587.55,"body":"people that look like me,"},{"speaker":"DEBRA","startTime":587.55,"endTime":589.14,"body":"we add value"},{"speaker":"DEBRA","startTime":587.55,"endTime":589.14,"body":"to the conversations"},{"speaker":"DEBRA","startTime":589.14,"endTime":590.91,"body":"but where are"},{"speaker":"DEBRA","startTime":589.14,"endTime":590.91,"body":"the younger people."},{"speaker":"DEBRA","startTime":590.91,"endTime":593.1,"body":"What kind of legacy"},{"speaker":"DEBRA","startTime":590.91,"endTime":593.1,"body":"are we building here?"},{"speaker":"DEBRA","startTime":593.1,"endTime":596.74,"body":"Which you mentioned Frances"},{"speaker":"DEBRA","startTime":593.1,"endTime":596.74,"body":"even before we came On Air,"},{"speaker":"DEBRA","startTime":596.74,"endTime":598.17,"body":"and so you said,"},{"speaker":"DEBRA","startTime":596.74,"endTime":598.17,"body":"that's one reason"},{"speaker":"DEBRA","startTime":598.17,"endTime":599.89,"body":"why you've been working"},{"speaker":"DEBRA","startTime":598.17,"endTime":599.89,"body":"with Claire."},{"speaker":"DEBRA","startTime":599.89,"endTime":601.55,"body":"You see the leadership"},{"speaker":"DEBRA","startTime":599.89,"endTime":601.55,"body":"with Claire."},{"speaker":"DEBRA","startTime":601.55,"endTime":604.77,"body":"So, I just wanted to applaud"},{"speaker":"DEBRA","startTime":601.55,"endTime":604.77,"body":"what you are doing"},{"speaker":"DEBRA","startTime":604.77,"endTime":607.63,"body":"and I'm really glad we are"},{"speaker":"DEBRA","startTime":604.77,"endTime":607.63,"body":"talking about it on Axschat."},{"speaker":"DEBRA","startTime":607.63,"endTime":611.55,"body":"Because we have to make"},{"speaker":"DEBRA","startTime":607.63,"endTime":611.55,"body":"these conversations"},{"speaker":"DEBRA","startTime":611.55,"endTime":613.06,"body":"applicable to the areas"},{"speaker":"DEBRA","startTime":613.06,"endTime":615.42,"body":"where we want them"},{"speaker":"DEBRA","startTime":613.06,"endTime":615.42,"body":"to include us."},{"speaker":"DEBRA","startTime":615.42,"endTime":617.42,"body":"We can't just always"},{"speaker":"DEBRA","startTime":615.42,"endTime":617.42,"body":"use the language"},{"speaker":"DEBRA","startTime":617.42,"endTime":619.17,"body":"that we have been using"},{"speaker":"DEBRA","startTime":617.42,"endTime":619.17,"body":"that is not working."},{"speaker":"DEBRA","startTime":619.17,"endTime":621.33,"body":"So I know you want"},{"speaker":"DEBRA","startTime":619.17,"endTime":621.33,"body":"to make a comment,"},{"speaker":"DEBRA","startTime":621.33,"endTime":623.95,"body":"let me pass it to you"},{"speaker":"DEBRA","startTime":621.33,"endTime":623.95,"body":"Frances and Antonio"},{"speaker":"DEBRA","startTime":623.95,"endTime":626.38,"body":"also has a comment"},{"speaker":"DEBRA","startTime":623.95,"endTime":626.38,"body":"after you are finished."},{"speaker":"FRANCES","startTime":626.38,"endTime":628.68,"body":"Well, I just thank you again,"},{"speaker":"FRANCES","startTime":628.68,"endTime":632.26,"body":"I mean to me,"},{"speaker":"FRANCES","startTime":628.68,"endTime":632.26,"body":"having the local own it"},{"speaker":"FRANCES","startTime":632.26,"endTime":635.59,"body":"and want it, is the key; right?"},{"speaker":"FRANCES","startTime":632.26,"endTime":635.59,"body":"I mean it's very interesting"},{"speaker":"FRANCES","startTime":635.59,"endTime":640.21,"body":"because my book actually will be"},{"speaker":"FRANCES","startTime":635.59,"endTime":640.21,"body":"translated into Chinees"},{"speaker":"FRANCES","startTime":640.21,"endTime":642.93,"body":"and just through"},{"speaker":"FRANCES","startTime":640.21,"endTime":642.93,"body":"the translation process"},{"speaker":"FRANCES","startTime":642.93,"endTime":647.75,"body":"you talk about language,"},{"speaker":"FRANCES","startTime":642.93,"endTime":647.75,"body":"it is very nuanced, you know."},{"speaker":"FRANCES","startTime":647.75,"endTime":652.04,"body":"I learned so much"},{"speaker":"FRANCES","startTime":647.75,"endTime":652.04,"body":"in choosing certain words"},{"speaker":"FRANCES","startTime":652.04,"endTime":653.77,"body":"because, even though"},{"speaker":"FRANCES","startTime":652.04,"endTime":653.77,"body":"I read Chinese,"},{"speaker":"FRANCES","startTime":653.77,"endTime":655.7,"body":"but I haven't been back"},{"speaker":"FRANCES","startTime":653.77,"endTime":655.7,"body":"in China,"},{"speaker":"FRANCES","startTime":655.7,"endTime":659.71,"body":"in Taiwan for over you know,"},{"speaker":"FRANCES","startTime":655.7,"endTime":659.71,"body":"50 or 60 years."},{"speaker":"FRANCES","startTime":659.71,"endTime":665.58,"body":"So my Chinese is like, you know,"},{"speaker":"FRANCES","startTime":659.71,"endTime":665.58,"body":"really a middle school level."},{"speaker":"FRANCES","startTime":665.58,"endTime":670.31,"body":"So the whole journey"},{"speaker":"FRANCES","startTime":665.58,"endTime":670.31,"body":"has been very helpful."},{"speaker":"FRANCES","startTime":670.31,"endTime":673.01,"body":"And also, even though"},{"speaker":"FRANCES","startTime":670.31,"endTime":673.01,"body":"it's Chinese"},{"speaker":"FRANCES","startTime":673.01,"endTime":675.98,"body":"but you know the nuances"},{"speaker":"FRANCES","startTime":673.01,"endTime":675.98,"body":"of the language"},{"speaker":"FRANCES","startTime":675.98,"endTime":679.29,"body":"and how it's articulated"},{"speaker":"FRANCES","startTime":675.98,"endTime":679.29,"body":"in places like Hong Kong"},{"speaker":"FRANCES","startTime":679.29,"endTime":682.92,"body":"or Taiwan or China"},{"speaker":"FRANCES","startTime":679.29,"endTime":682.92,"body":"are all very different."},{"speaker":"FRANCES","startTime":682.92,"endTime":684.61,"body":"So that's why, number one,"},{"speaker":"FRANCES","startTime":684.61,"endTime":688.56,"body":"you got to have a local be part"},{"speaker":"FRANCES","startTime":684.61,"endTime":688.56,"body":"of this and number two,"},{"speaker":"FRANCES","startTime":690.19,"endTime":692.86,"body":"because we are in the beginning"},{"speaker":"FRANCES","startTime":690.19,"endTime":692.86,"body":"of forming the board,"},{"speaker":"FRANCES","startTime":692.86,"endTime":698.26,"body":"all the board members are"},{"speaker":"FRANCES","startTime":692.86,"endTime":698.26,"body":"Claire's age or younger; right?"},{"speaker":"FRANCES","startTime":698.26,"endTime":704.65,"body":"So it's really exciting."},{"speaker":"FRANCES","startTime":698.26,"endTime":704.65,"body":"I am the aging representative."},{"speaker":"FRANCES","startTime":704.65,"endTime":708.52,"body":"So there is only one"},{"speaker":"FRANCES","startTime":704.65,"endTime":708.52,"body":"or two of us,"},{"speaker":"FRANCES","startTime":708.52,"endTime":710.87,"body":"the rest of them"},{"speaker":"FRANCES","startTime":708.52,"endTime":710.87,"body":"are all in their prime."},{"speaker":"DEBRA","startTime":710.87,"endTime":712.11,"body":"Good."},{"speaker":"FRANCES","startTime":712.11,"endTime":714.27,"body":"They are the next generation."},{"speaker":"FRANCES","startTime":714.27,"endTime":717.99,"body":"So if we are you know,"},{"speaker":"FRANCES","startTime":714.27,"endTime":717.99,"body":"if we really want this,"},{"speaker":"FRANCES","startTime":717.99,"endTime":720.18,"body":"you know the movement"},{"speaker":"FRANCES","startTime":717.99,"endTime":720.18,"body":"to take hold,"},{"speaker":"FRANCES","startTime":720.88,"endTime":723.39,"body":"I mean, at least for me"},{"speaker":"FRANCES","startTime":720.88,"endTime":723.39,"body":"that's the only way"},{"speaker":"FRANCES","startTime":723.39,"endTime":726.34,"body":"I know how so anyway,"},{"speaker":"FRANCES","startTime":723.39,"endTime":726.34,"body":"back to you."},{"speaker":"DEBRA","startTime":727.79,"endTime":728.99,"body":"And Claire,"},{"speaker":"DEBRA","startTime":728.99,"endTime":731.36,"body":"I don't know if you wanted"},{"speaker":"DEBRA","startTime":728.99,"endTime":731.36,"body":"to come in on that,"},{"speaker":"DEBRA","startTime":731.36,"endTime":734.459,"body":"if not we can also turn it over"},{"speaker":"DEBRA","startTime":731.36,"endTime":734.459,"body":"to Antonio, he has a question."},{"speaker":"CLAIRE","startTime":736.34,"endTime":740.69,"body":"I think I just wanted"},{"speaker":"CLAIRE","startTime":736.34,"endTime":740.69,"body":"to thank Frances,"},{"speaker":"CLAIRE","startTime":741.94,"endTime":746.22,"body":"which she spent"},{"speaker":"CLAIRE","startTime":741.94,"endTime":746.22,"body":"a lot of time together"},{"speaker":"CLAIRE","startTime":746.22,"endTime":751.64,"body":"and how she really told us a lot"},{"speaker":"CLAIRE","startTime":746.22,"endTime":751.64,"body":"of experience she had worldwide,"},{"speaker":"CLAIRE","startTime":752.23,"endTime":756.03,"body":"which is really useful"},{"speaker":"CLAIRE","startTime":752.23,"endTime":756.03,"body":"and appreciated"},{"speaker":"CLAIRE","startTime":756.67,"endTime":759.49,"body":"and the one thing"},{"speaker":"CLAIRE","startTime":756.67,"endTime":759.49,"body":"I would like to address is that,"},{"speaker":"CLAIRE","startTime":760.4,"endTime":766.77,"body":"just like Frances mentioned,"},{"speaker":"CLAIRE","startTime":760.4,"endTime":766.77,"body":"our board are really young"},{"speaker":"CLAIRE","startTime":767.58,"endTime":771.86,"body":"and we have only"},{"speaker":"CLAIRE","startTime":767.58,"endTime":771.86,"body":"the younger generation"},{"speaker":"CLAIRE","startTime":771.86,"endTime":776.8,"body":"but we also have someone"},{"speaker":"CLAIRE","startTime":771.86,"endTime":776.8,"body":"who a professional"},{"speaker":"CLAIRE","startTime":776.8,"endTime":778.57,"body":"but with a disability."},{"speaker":"CLAIRE","startTime":782.67,"endTime":787.28,"body":"She is really, I think,"},{"speaker":"CLAIRE","startTime":782.67,"endTime":787.28,"body":"she is very special."},{"speaker":"CLAIRE","startTime":787.28,"endTime":790.8,"body":"That's the reason why I want"},{"speaker":"CLAIRE","startTime":787.28,"endTime":790.8,"body":"to talk about, more about her."},{"speaker":"CLAIRE","startTime":791.51,"endTime":795.81,"body":"She is the one we met last year"},{"speaker":"CLAIRE","startTime":791.51,"endTime":795.81,"body":"who joined our diversity talk,"},{"speaker":"CLAIRE","startTime":795.81,"endTime":797.79,"body":"for the French Tech event."},{"speaker":"CLAIRE","startTime":798.66,"endTime":802.57,"body":"And she shared, as a people"},{"speaker":"CLAIRE","startTime":798.66,"endTime":802.57,"body":"with the disabilities,"},{"speaker":"CLAIRE","startTime":802.57,"endTime":804.59,"body":"how she find a job"},{"speaker":"CLAIRE","startTime":804.59,"endTime":808.83,"body":"and how she was followed"},{"speaker":"CLAIRE","startTime":804.59,"endTime":808.83,"body":"in the workspace"},{"speaker":"CLAIRE","startTime":809.63,"endTime":812.09,"body":"and how her team"},{"speaker":"CLAIRE","startTime":809.63,"endTime":812.09,"body":"members support her"},{"speaker":"CLAIRE","startTime":813.29,"endTime":817.11,"body":"and what kind of a resource"},{"speaker":"CLAIRE","startTime":813.29,"endTime":817.11,"body":"she got from everyone"},{"speaker":"CLAIRE","startTime":817.11,"endTime":821.38,"body":"and what kind of support"},{"speaker":"CLAIRE","startTime":817.11,"endTime":821.38,"body":"she needs from else,"},{"speaker":"CLAIRE","startTime":821.38,"endTime":826.85,"body":"not only from the work but from"},{"speaker":"CLAIRE","startTime":821.38,"endTime":826.85,"body":"the society but from the public."},{"speaker":"CLAIRE","startTime":827.55,"endTime":832.66,"body":"And that are reasons why we want"},{"speaker":"CLAIRE","startTime":827.55,"endTime":832.66,"body":"to recruit her to our board."},{"speaker":"CLAIRE","startTime":832.66,"endTime":836.65,"body":"Because I believe"},{"speaker":"CLAIRE","startTime":832.66,"endTime":836.65,"body":"that she is about 30 years old,"},{"speaker":"CLAIRE","startTime":836.65,"endTime":839.2,"body":"only but she really"},{"speaker":"CLAIRE","startTime":836.65,"endTime":839.2,"body":"experienced that."},{"speaker":"CLAIRE","startTime":839.2,"endTime":840.82,"body":"And she is willing to share"},{"speaker":"CLAIRE","startTime":840.82,"endTime":845.8,"body":"and she is really wanting"},{"speaker":"CLAIRE","startTime":840.82,"endTime":845.8,"body":"to do something, impact change."},{"speaker":"DEBRA","startTime":845.8,"endTime":847.19,"body":"I agree."},{"speaker":"DEBRA","startTime":847.19,"endTime":849.55,"body":"And we really shouldn't"},{"speaker":"DEBRA","startTime":847.19,"endTime":849.55,"body":"be doing any of this"},{"speaker":"DEBRA","startTime":849.55,"endTime":851.27,"body":"if our community"},{"speaker":"DEBRA","startTime":849.55,"endTime":851.27,"body":"is not involved."},{"speaker":"DEBRA","startTime":851.27,"endTime":854.22,"body":"We need all people with"},{"speaker":"DEBRA","startTime":851.27,"endTime":854.22,"body":"disabilities involved in this"},{"speaker":"DEBRA","startTime":854.22,"endTime":857.35,"body":"and often,"},{"speaker":"DEBRA","startTime":854.22,"endTime":857.35,"body":"we do not see our people"},{"speaker":"DEBRA","startTime":857.35,"endTime":859.37,"body":"with disabilities included"},{"speaker":"DEBRA","startTime":857.35,"endTime":859.37,"body":"until later."},{"speaker":"DEBRA","startTime":859.37,"endTime":861.2,"body":"And that doesn't"},{"speaker":"DEBRA","startTime":859.37,"endTime":861.2,"body":"really work for us."},{"speaker":"DEBRA","startTime":861.2,"endTime":862.79,"body":"So I am glad people"},{"speaker":"DEBRA","startTime":861.2,"endTime":862.79,"body":"you're including people"},{"speaker":"DEBRA","startTime":862.79,"endTime":864.01,"body":"with disabilities,"},{"speaker":"DEBRA","startTime":864.01,"endTime":866.97,"body":"because that's really the only"},{"speaker":"DEBRA","startTime":864.01,"endTime":866.97,"body":"way we can move forward."},{"speaker":"DEBRA","startTime":866.97,"endTime":868.35,"body":"So thank you."},{"speaker":"FRANCES","startTime":868.35,"endTime":869.55,"body":"In this case,"},{"speaker":"FRANCES","startTime":869.55,"endTime":871.23,"body":"it is not just"},{"speaker":"FRANCES","startTime":869.55,"endTime":871.23,"body":"including them as member"},{"speaker":"FRANCES","startTime":871.23,"endTime":876.93,"body":"but a leadership on the board."},{"speaker":"FRANCES","startTime":871.23,"endTime":876.93,"body":"So I think that is one thing"},{"speaker":"FRANCES","startTime":876.93,"endTime":884.85,"body":"that we/I am very proud"},{"speaker":"FRANCES","startTime":876.93,"endTime":884.85,"body":"of that the team in Taiwan"},{"speaker":"FRANCES","startTime":884.85,"endTime":886.87,"body":"actually had that foresight"},{"speaker":"FRANCES","startTime":884.85,"endTime":886.87,"body":"to say,"},{"speaker":"FRANCES","startTime":886.87,"endTime":889.86,"body":"okay, it's not just membership"},{"speaker":"FRANCES","startTime":886.87,"endTime":889.86,"body":"but leadership position"},{"speaker":"FRANCES","startTime":889.86,"endTime":894.25,"body":"that we need to include"},{"speaker":"FRANCES","startTime":889.86,"endTime":894.25,"body":"the diversity of aging"},{"speaker":"FRANCES","startTime":894.25,"endTime":895.89,"body":"and people with disabilities."},{"speaker":"DEBRA","startTime":895.89,"endTime":897.72,"body":"It often doesn't happen though,"},{"speaker":"DEBRA","startTime":897.72,"endTime":898.93,"body":"that is not happening."},{"speaker":"DEBRA","startTime":898.93,"endTime":902.15,"body":"We often see these things"},{"speaker":"DEBRA","startTime":898.93,"endTime":902.15,"body":"being created"},{"speaker":"DEBRA","startTime":902.15,"endTime":903.97,"body":"and we are not being"},{"speaker":"DEBRA","startTime":902.15,"endTime":903.97,"body":"meaningfully included."},{"speaker":"DEBRA","startTime":903.97,"endTime":907.28,"body":"So it's very important"},{"speaker":"DEBRA","startTime":903.97,"endTime":907.28,"body":"that people with disabilities"},{"speaker":"DEBRA","startTime":907.28,"endTime":909.45,"body":"be on the board"},{"speaker":"DEBRA","startTime":907.28,"endTime":909.45,"body":"be part of the membership"},{"speaker":"DEBRA","startTime":909.45,"endTime":914.29,"body":"to make sure voices are heard."},{"speaker":"DEBRA","startTime":909.45,"endTime":914.29,"body":"Go ahead Claire."},{"speaker":"CLAIRE","startTime":915.35,"endTime":918.56,"body":"I think she could be"},{"speaker":"CLAIRE","startTime":915.35,"endTime":918.56,"body":"a very good role model"},{"speaker":"CLAIRE","startTime":918.56,"endTime":920.94,"body":"because she is competent."},{"speaker":"CLAIRE","startTime":920.94,"endTime":926.58,"body":"She is not she doesn't feel"},{"speaker":"CLAIRE","startTime":920.94,"endTime":926.58,"body":"wrong with her disabilities."},{"speaker":"CLAIRE","startTime":927.4,"endTime":931.55,"body":"She is very confident and she"},{"speaker":"CLAIRE","startTime":927.4,"endTime":931.55,"body":"can stand forward to say,"},{"speaker":"CLAIRE","startTime":931.55,"endTime":933.47,"body":"hey, I can do it,"},{"speaker":"CLAIRE","startTime":931.55,"endTime":933.47,"body":"you can do it."},{"speaker":"CLAIRE","startTime":934.45,"endTime":936.28,"body":"I think that is"},{"speaker":"CLAIRE","startTime":934.45,"endTime":936.28,"body":"a very important message"},{"speaker":"CLAIRE","startTime":936.28,"endTime":940.15,"body":"that we want to deliver"},{"speaker":"CLAIRE","startTime":936.28,"endTime":940.15,"body":"to our audience, yes."},{"speaker":"ANTONIO","startTime":942.89,"endTime":944.28,"body":"I've many questions"},{"speaker":"ANTONIO","startTime":944.28,"endTime":947.96,"body":"but I need to find"},{"speaker":"ANTONIO","startTime":944.28,"endTime":947.96,"body":"a starting one."},{"speaker":"ANTONIO","startTime":947.96,"endTime":951.45,"body":"Just mention"},{"speaker":"ANTONIO","startTime":947.96,"endTime":951.45,"body":"that aging demographics"},{"speaker":"ANTONIO","startTime":951.45,"endTime":955.17,"body":"is not something"},{"speaker":"ANTONIO","startTime":951.45,"endTime":955.17,"body":"that is taking us by surprise,"},{"speaker":"ANTONIO","startTime":955.17,"endTime":958.95,"body":"many of these data"},{"speaker":"ANTONIO","startTime":955.17,"endTime":958.95,"body":"we know it for years, you know?"},{"speaker":"ANTONIO","startTime":960.0,"endTime":963.24,"body":"Aging is a constant"},{"speaker":"ANTONIO","startTime":960.0,"endTime":963.24,"body":"in our lives."},{"speaker":"ANTONIO","startTime":964.0,"endTime":966.0,"body":"But what I wanted"},{"speaker":"ANTONIO","startTime":964.0,"endTime":966.0,"body":"to ask you Frances is,"},{"speaker":"ANTONIO","startTime":967.09,"endTime":969.24,"body":"you know,"},{"speaker":"ANTONIO","startTime":967.09,"endTime":969.24,"body":"if you look at Taiwan"},{"speaker":"ANTONIO","startTime":970.1,"endTime":972.23,"body":"and if you look"},{"speaker":"ANTONIO","startTime":970.1,"endTime":972.23,"body":"at the private sector,"},{"speaker":"ANTONIO","startTime":972.23,"endTime":977.68,"body":"the public sector, what maturity"},{"speaker":"ANTONIO","startTime":972.23,"endTime":977.68,"body":"do you observe in both"},{"speaker":"ANTONIO","startTime":978.34,"endTime":981.79,"body":"and also, considering"},{"speaker":"ANTONIO","startTime":978.34,"endTime":981.79,"body":"your experience"},{"speaker":"ANTONIO","startTime":981.79,"endTime":988.07,"body":"in how can we enable this"},{"speaker":"ANTONIO","startTime":981.79,"endTime":988.07,"body":"in a way that sticks?"},{"speaker":"ANTONIO","startTime":988.07,"endTime":990.66,"body":"You know, in a way"},{"speaker":"ANTONIO","startTime":988.07,"endTime":990.66,"body":"that actually happens"},{"speaker":"ANTONIO","startTime":990.66,"endTime":992.559,"body":"because we know,"},{"speaker":"ANTONIO","startTime":990.66,"endTime":992.559,"body":"you know, people move"},{"speaker":"ANTONIO","startTime":993.58,"endTime":997.18,"body":"and sometimes in the space"},{"speaker":"ANTONIO","startTime":993.58,"endTime":997.18,"body":"of accessibility and disability,"},{"speaker":"ANTONIO","startTime":997.73,"endTime":1000.13,"body":"organisations"},{"speaker":"ANTONIO","startTime":997.73,"endTime":1000.13,"body":"have back and forwards."},{"speaker":"ANTONIO","startTime":1000.13,"endTime":1004.1,"body":"How can you actually"},{"speaker":"ANTONIO","startTime":1000.13,"endTime":1004.1,"body":"try to mitigate that"},{"speaker":"ANTONIO","startTime":1004.1,"endTime":1006.59,"body":"and make sure that we are able"},{"speaker":"ANTONIO","startTime":1004.1,"endTime":1006.59,"body":"to do something that,"},{"speaker":"ANTONIO","startTime":1006.59,"endTime":1008.99,"body":"in the end reaches results?"},{"speaker":"FRANCES","startTime":1010.53,"endTime":1014.23,"body":"Okay. So the question"},{"speaker":"FRANCES","startTime":1010.53,"endTime":1014.23,"body":"is very multi-faceted"},{"speaker":"ANTONIO","startTime":1014.23,"endTime":1015.56,"body":"Yes."},{"speaker":"FRANCES","startTime":1015.56,"endTime":1017.06,"body":"We can have another whole"},{"speaker":"FRANCES","startTime":1017.06,"endTime":1018.94,"body":"separate conversation"},{"speaker":"FRANCES","startTime":1017.06,"endTime":1018.94,"body":"about that."},{"speaker":"FRANCES","startTime":1019.82,"endTime":1023.01,"body":"I think fundamentally"},{"speaker":"FRANCES","startTime":1019.82,"endTime":1023.01,"body":"the reason I feel like Taiwan"},{"speaker":"FRANCES","startTime":1023.01,"endTime":1028.47,"body":"would be a great country to"},{"speaker":"FRANCES","startTime":1023.01,"endTime":1028.47,"body":"really test out our hypothesis,"},{"speaker":"FRANCES","startTime":1028.99,"endTime":1032.43,"body":"which is you know that"},{"speaker":"FRANCES","startTime":1028.99,"endTime":1032.43,"body":"we've been talking about ages"},{"speaker":"FRANCES","startTime":1032.43,"endTime":1035.2,"body":"and people with disabilities,"},{"speaker":"FRANCES","startTime":1032.43,"endTime":1035.2,"body":"the kind of a common ground"},{"speaker":"FRANCES","startTime":1035.2,"endTime":1038.19,"body":"and that we need"},{"speaker":"FRANCES","startTime":1035.2,"endTime":1038.19,"body":"innovative solutions."},{"speaker":"FRANCES","startTime":1039.01,"endTime":1041.14,"body":"I think I would start"},{"speaker":"FRANCES","startTime":1039.01,"endTime":1041.14,"body":"with culture, right."},{"speaker":"FRANCES","startTime":1041.14,"endTime":1045.36,"body":"I mean, Taiwan is a country"},{"speaker":"FRANCES","startTime":1041.14,"endTime":1045.36,"body":"made of you know,"},{"speaker":"FRANCES","startTime":1045.36,"endTime":1050.41,"body":"a lot of people, in many cases"},{"speaker":"FRANCES","startTime":1045.36,"endTime":1050.41,"body":"originated from China"},{"speaker":"FRANCES","startTime":1051.27,"endTime":1053.38,"body":"but then they have been"},{"speaker":"FRANCES","startTime":1051.27,"endTime":1053.38,"body":"in Taiwan for many years."},{"speaker":"FRANCES","startTime":1053.38,"endTime":1056.16,"body":"But Asian specific,"},{"speaker":"FRANCES","startTime":1053.38,"endTime":1056.16,"body":"as a region,"},{"speaker":"FRANCES","startTime":1056.71,"endTime":1059.58,"body":"have a very different"},{"speaker":"FRANCES","startTime":1056.71,"endTime":1059.58,"body":"attitude towards aging"},{"speaker":"FRANCES","startTime":1059.58,"endTime":1061.54,"body":"than say western society."},{"speaker":"FRANCES","startTime":1061.54,"endTime":1065.21,"body":"So in general, we are very"},{"speaker":"FRANCES","startTime":1061.54,"endTime":1065.21,"body":"respectful of the aging."},{"speaker":"FRANCES","startTime":1065.21,"endTime":1067.19,"body":"We view aging"},{"speaker":"FRANCES","startTime":1065.21,"endTime":1067.19,"body":"as a good thing."},{"speaker":"FRANCES","startTime":1067.98,"endTime":1072.01,"body":"I always add one year to my age"},{"speaker":"FRANCES","startTime":1067.98,"endTime":1072.01,"body":"when I talk to my kids."},{"speaker":"FRANCES","startTime":1072.01,"endTime":1074.07,"body":"They hate that because"},{"speaker":"FRANCES","startTime":1072.01,"endTime":1074.07,"body":"they want to be young"},{"speaker":"FRANCES","startTime":1074.07,"endTime":1075.59,"body":"like typical American"},{"speaker":"FRANCES","startTime":1075.59,"endTime":1078.43,"body":"but I always want to be old"},{"speaker":"FRANCES","startTime":1075.59,"endTime":1078.43,"body":"because I get the respect."},{"speaker":"FRANCES","startTime":1078.43,"endTime":1082.14,"body":"So there is that"},{"speaker":"FRANCES","startTime":1078.43,"endTime":1082.14,"body":"cultural difference."},{"speaker":"FRANCES","startTime":1082.14,"endTime":1084.72,"body":"So when you have"},{"speaker":"FRANCES","startTime":1082.14,"endTime":1084.72,"body":"countries like Japan,"},{"speaker":"FRANCES","startTime":1084.72,"endTime":1088.66,"body":"like China"},{"speaker":"FRANCES","startTime":1084.72,"endTime":1088.66,"body":"or Taiwan or India,"},{"speaker":"FRANCES","startTime":1088.66,"endTime":1092.75,"body":"they have a cultural"},{"speaker":"FRANCES","startTime":1088.66,"endTime":1092.75,"body":"respect for aging,"},{"speaker":"FRANCES","startTime":1092.75,"endTime":1096.62,"body":"then you you're starting"},{"speaker":"FRANCES","startTime":1092.75,"endTime":1096.62,"body":"on the positive already; right?"},{"speaker":"FRANCES","startTime":1097.36,"endTime":1101.9,"body":"And now, also the elder care,"},{"speaker":"FRANCES","startTime":1101.9,"endTime":1104.38,"body":"historically is done"},{"speaker":"FRANCES","startTime":1101.9,"endTime":1104.38,"body":"by families."},{"speaker":"FRANCES","startTime":1105.05,"endTime":1107.61,"body":"They don't institutionalise"},{"speaker":"FRANCES","startTime":1105.05,"endTime":1107.61,"body":"the elders."},{"speaker":"FRANCES","startTime":1108.53,"endTime":1109.9,"body":"So by families."},{"speaker":"FRANCES","startTime":1109.9,"endTime":1111.71,"body":"So you know that"},{"speaker":"FRANCES","startTime":1109.9,"endTime":1111.71,"body":"they really care"},{"speaker":"FRANCES","startTime":1111.71,"endTime":1116.56,"body":"and they create eco system"},{"speaker":"FRANCES","startTime":1111.71,"endTime":1116.56,"body":"to do that."},{"speaker":"FRANCES","startTime":1116.56,"endTime":1119.66,"body":"But the reality with"},{"speaker":"FRANCES","startTime":1116.56,"endTime":1119.66,"body":"a diminishing birth rate."},{"speaker":"FRANCES","startTime":1121.95,"endTime":1123.97,"body":"You got aging population"},{"speaker":"FRANCES","startTime":1121.95,"endTime":1123.97,"body":"and diminishing birth rate,"},{"speaker":"FRANCES","startTime":1123.97,"endTime":1125.65,"body":"it's not possible."},{"speaker":"FRANCES","startTime":1125.65,"endTime":1129.77,"body":"But because of the culture"},{"speaker":"FRANCES","startTime":1125.65,"endTime":1129.77,"body":"of care is there,"},{"speaker":"FRANCES","startTime":1130.48,"endTime":1132.77,"body":"they are going to be"},{"speaker":"FRANCES","startTime":1130.48,"endTime":1132.77,"body":"the new generation,"},{"speaker":"FRANCES","startTime":1132.77,"endTime":1134.17,"body":"like Claire's generation,"},{"speaker":"FRANCES","startTime":1134.17,"endTime":1138.37,"body":"they are going to be"},{"speaker":"FRANCES","startTime":1134.17,"endTime":1138.37,"body":"confronted with elder care"},{"speaker":"FRANCES","startTime":1138.94,"endTime":1142.12,"body":"and they are going to want"},{"speaker":"FRANCES","startTime":1138.94,"endTime":1142.12,"body":"to have look for solutions"},{"speaker":"FRANCES","startTime":1142.12,"endTime":1144.01,"body":"and because, they are,"},{"speaker":"FRANCES","startTime":1142.12,"endTime":1144.01,"body":"you know,"},{"speaker":"FRANCES","startTime":1144.01,"endTime":1146.65,"body":"they are not"},{"speaker":"FRANCES","startTime":1144.01,"endTime":1146.65,"body":"quite digital native"},{"speaker":"FRANCES","startTime":1146.65,"endTime":1151.46,"body":"but they are definitely,"},{"speaker":"FRANCES","startTime":1146.65,"endTime":1151.46,"body":"you know digital competent."},{"speaker":"FRANCES","startTime":1151.46,"endTime":1153.86,"body":"So they are going to look"},{"speaker":"FRANCES","startTime":1151.46,"endTime":1153.86,"body":"for digital solutions."},{"speaker":"FRANCES","startTime":1154.59,"endTime":1158.41,"body":"So to me, and then you look"},{"speaker":"FRANCES","startTime":1154.59,"endTime":1158.41,"body":"at Taiwan as a country,"},{"speaker":"FRANCES","startTime":1158.41,"endTime":1162.18,"body":"they have been"},{"speaker":"FRANCES","startTime":1158.41,"endTime":1162.18,"body":"the most advanced, as you know."},{"speaker":"FRANCES","startTime":1162.18,"endTime":1166.98,"body":"Semi-conductor creators"},{"speaker":"FRANCES","startTime":1162.18,"endTime":1166.98,"body":"and manufacturers in the world."},{"speaker":"FRANCES","startTime":1166.98,"endTime":1174.37,"body":"So technology is already a thing"},{"speaker":"FRANCES","startTime":1166.98,"endTime":1174.37,"body":"that Taiwan is very known for"},{"speaker":"FRANCES","startTime":1174.37,"endTime":1178.14,"body":"and their experience exporting"},{"speaker":"FRANCES","startTime":1174.37,"endTime":1178.14,"body":"the technology has been there."},{"speaker":"FRANCES","startTime":1178.14,"endTime":1182.04,"body":"So I think if I sit back"},{"speaker":"FRANCES","startTime":1178.14,"endTime":1182.04,"body":"and look at long term"},{"speaker":"FRANCES","startTime":1183.25,"endTime":1186.49,"body":"and Debra knows,"},{"speaker":"FRANCES","startTime":1183.25,"endTime":1186.49,"body":"you know from the old days,"},{"speaker":"FRANCES","startTime":1186.49,"endTime":1189.58,"body":"you know that is,"},{"speaker":"FRANCES","startTime":1186.49,"endTime":1189.58,"body":"from my background and all that."},{"speaker":"FRANCES","startTime":1189.58,"endTime":1190.9,"body":"That is all you have to do."},{"speaker":"FRANCES","startTime":1190.9,"endTime":1193.51,"body":"All you have to do is look"},{"speaker":"FRANCES","startTime":1190.9,"endTime":1193.51,"body":"at what you can do today"},{"speaker":"FRANCES","startTime":1193.51,"endTime":1194.85,"body":"but then what is an impact,"},{"speaker":"FRANCES","startTime":1194.85,"endTime":1196.77,"body":"not just two years"},{"speaker":"FRANCES","startTime":1194.85,"endTime":1196.77,"body":"or three years,"},{"speaker":"FRANCES","startTime":1196.77,"endTime":1198.88,"body":"but five or ten"},{"speaker":"FRANCES","startTime":1196.77,"endTime":1198.88,"body":"or 20 years from now."},{"speaker":"FRANCES","startTime":1198.88,"endTime":1203.99,"body":"So to me, that is why"},{"speaker":"FRANCES","startTime":1198.88,"endTime":1203.99,"body":"this is a very unique sandbox,"},{"speaker":"FRANCES","startTime":1203.99,"endTime":1208.36,"body":"so to speak,"},{"speaker":"FRANCES","startTime":1203.99,"endTime":1208.36,"body":"for putting innovation,"},{"speaker":"FRANCES","startTime":1209.52,"endTime":1211.65,"body":"what I call the human"},{"speaker":"FRANCES","startTime":1209.52,"endTime":1211.65,"body":"first innovation in place."},{"speaker":"NEIL","startTime":1211.65,"endTime":1212.88,"body":"Yes."},{"speaker":"NEIL","startTime":1212.88,"endTime":1216.98,"body":"So I was smiling when you were"},{"speaker":"NEIL","startTime":1212.88,"endTime":1216.98,"body":"talking about adding one year on"},{"speaker":"NEIL","startTime":1216.98,"endTime":1220.24,"body":"because my wife"},{"speaker":"NEIL","startTime":1216.98,"endTime":1220.24,"body":"is also from Taiwan"},{"speaker":"NEIL","startTime":1220.24,"endTime":1223.71,"body":"and she always puts a year"},{"speaker":"NEIL","startTime":1220.24,"endTime":1223.71,"body":"on my age as well."},{"speaker":"NEIL","startTime":1225.84,"endTime":1227.09,"body":"And so we argue about it"},{"speaker":"NEIL","startTime":1227.09,"endTime":1231.72,"body":"because we count from the point"},{"speaker":"NEIL","startTime":1227.09,"endTime":1231.72,"body":"of view completed the year,"},{"speaker":"NEIL","startTime":1231.72,"endTime":1233.0,"body":"and they count from"},{"speaker":"FRANCES","startTime":1233.0,"endTime":1234.21,"body":"The day you were born."},{"speaker":"NEIL","startTime":1234.21,"endTime":1235.81,"body":"They count the year you are in,"},{"speaker":"NEIL","startTime":1236.78,"endTime":1239.84,"body":"so yes, plenty of arguments"},{"speaker":"NEIL","startTime":1236.78,"endTime":1239.84,"body":"about that one"},{"speaker":"NEIL","startTime":1241.05,"endTime":1244.84,"body":"because I continue,"},{"speaker":"NEIL","startTime":1241.05,"endTime":1244.84,"body":"I think it's really interesting,"},{"speaker":"NEIL","startTime":1244.84,"endTime":1247.75,"body":"you're talking about"},{"speaker":"NEIL","startTime":1244.84,"endTime":1247.75,"body":"the attitudinal differences"},{"speaker":"NEIL","startTime":1248.4,"endTime":1250.28,"body":"in terms of familial care,"},{"speaker":"NEIL","startTime":1250.28,"endTime":1252.48,"body":"but then you've got"},{"speaker":"NEIL","startTime":1250.28,"endTime":1252.48,"body":"this demographic pyramid"},{"speaker":"NEIL","startTime":1253.14,"endTime":1254.83,"body":"that is challenging that"},{"speaker":"NEIL","startTime":1254.83,"endTime":1257.97,"body":"because you have the balancing"},{"speaker":"NEIL","startTime":1254.83,"endTime":1257.97,"body":"of having to work"},{"speaker":"NEIL","startTime":1258.68,"endTime":1260.88,"body":"to be able to support that,"},{"speaker":"NEIL","startTime":1258.68,"endTime":1260.88,"body":"support pensions,"},{"speaker":"NEIL","startTime":1260.88,"endTime":1262.65,"body":"support the State and so on."},{"speaker":"NEIL","startTime":1262.65,"endTime":1267.1,"body":"So super aging is not just"},{"speaker":"NEIL","startTime":1262.65,"endTime":1267.1,"body":"a problem for you know,"},{"speaker":"NEIL","startTime":1267.1,"endTime":1269.62,"body":"individuals, you know the ones"},{"speaker":"NEIL","startTime":1267.1,"endTime":1269.62,"body":"that are getting older"},{"speaker":"NEIL","startTime":1269.62,"endTime":1271.67,"body":"or their children"},{"speaker":"NEIL","startTime":1269.62,"endTime":1271.67,"body":"or their families"},{"speaker":"NEIL","startTime":1271.67,"endTime":1275.78,"body":"but also the infrastructure of"},{"speaker":"NEIL","startTime":1271.67,"endTime":1275.78,"body":"the societies that they live in."},{"speaker":"NEIL","startTime":1275.78,"endTime":1279.08,"body":"So then the application"},{"speaker":"NEIL","startTime":1275.78,"endTime":1279.08,"body":"of technology"},{"speaker":"NEIL","startTime":1279.08,"endTime":1282.95,"body":"doesn't just became an issue"},{"speaker":"NEIL","startTime":1279.08,"endTime":1282.95,"body":"for those people,"},{"speaker":"NEIL","startTime":1282.95,"endTime":1288.33,"body":"but it becomes, you know"},{"speaker":"NEIL","startTime":1282.95,"endTime":1288.33,"body":"a mega trend kind of problem"},{"speaker":"NEIL","startTime":1288.33,"endTime":1295.31,"body":"that needs that sort of country"},{"speaker":"NEIL","startTime":1288.33,"endTime":1295.31,"body":"level/global level approach"},{"speaker":"NEIL","startTime":1295.31,"endTime":1296.76,"body":"to be able to solve"},{"speaker":"NEIL","startTime":1295.31,"endTime":1296.76,"body":"some of this."},{"speaker":"NEIL","startTime":1296.76,"endTime":1300.64,"body":"So I know you're having"},{"speaker":"NEIL","startTime":1296.76,"endTime":1300.64,"body":"the conversations and also,"},{"speaker":"NEIL","startTime":1300.64,"endTime":1303.48,"body":"you're wanting"},{"speaker":"NEIL","startTime":1300.64,"endTime":1303.48,"body":"to convene people"},{"speaker":"NEIL","startTime":1303.48,"endTime":1305.76,"body":"to have these conversations"},{"speaker":"NEIL","startTime":1303.48,"endTime":1305.76,"body":"and you know,"},{"speaker":"NEIL","startTime":1306.49,"endTime":1310.18,"body":"you are running an event,"},{"speaker":"NEIL","startTime":1306.49,"endTime":1310.18,"body":"coming up shortly,"},{"speaker":"NEIL","startTime":1310.98,"endTime":1313.22,"body":"in about six weeks’ time,"},{"speaker":"NEIL","startTime":1314.39,"endTime":1316.09,"body":"maybe you could tell us"},{"speaker":"NEIL","startTime":1314.39,"endTime":1316.09,"body":"a bit about that"},{"speaker":"NEIL","startTime":1316.09,"endTime":1317.58,"body":"and the intent behind that,"},{"speaker":"NEIL","startTime":1317.58,"endTime":1321.93,"body":"to incapsulate that"},{"speaker":"NEIL","startTime":1317.58,"endTime":1321.93,"body":"into the conversations"},{"speaker":"NEIL","startTime":1321.93,"endTime":1323.95,"body":"that are going on"},{"speaker":"NEIL","startTime":1321.93,"endTime":1323.95,"body":"in Taiwan right now."},{"speaker":"FRANCES","startTime":1325.88,"endTime":1328.13,"body":"Sure, I'll start and ask Claire"},{"speaker":"FRANCES","startTime":1328.13,"endTime":1331.81,"body":"to you know"},{"speaker":"FRANCES","startTime":1328.13,"endTime":1331.81,"body":"kind of provide more detail."},{"speaker":"FRANCES","startTime":1331.81,"endTime":1336.0,"body":"But the overall,"},{"speaker":"FRANCES","startTime":1331.81,"endTime":1336.0,"body":"we think that timing Debra,"},{"speaker":"FRANCES","startTime":1336.0,"endTime":1338.42,"body":"you're the one that actually"},{"speaker":"FRANCES","startTime":1336.0,"endTime":1338.42,"body":"called out the timing."},{"speaker":"FRANCES","startTime":1338.42,"endTime":1342.98,"body":"We think the timing is actually"},{"speaker":"FRANCES","startTime":1338.42,"endTime":1342.98,"body":"good, not just for Taiwan,"},{"speaker":"FRANCES","startTime":1342.98,"endTime":1346.07,"body":"but because we are"},{"speaker":"FRANCES","startTime":1342.98,"endTime":1346.07,"body":"all technologists here, right?"},{"speaker":"FRANCES","startTime":1346.07,"endTime":1349.85,"body":"We look at the challenges"},{"speaker":"FRANCES","startTime":1346.07,"endTime":1349.85,"body":"of super age"},{"speaker":"FRANCES","startTime":1349.85,"endTime":1352.11,"body":"or people with disabilities"},{"speaker":"FRANCES","startTime":1349.85,"endTime":1352.11,"body":"or accessibility"},{"speaker":"FRANCES","startTime":1352.11,"endTime":1354.18,"body":"from the technology angle."},{"speaker":"FRANCES","startTime":1354.18,"endTime":1357.97,"body":"We also note a year ago"},{"speaker":"FRANCES","startTime":1354.18,"endTime":1357.97,"body":"the Chat GBT,"},{"speaker":"FRANCES","startTime":1357.97,"endTime":1360.43,"body":"the AI just kind of"},{"speaker":"FRANCES","startTime":1357.97,"endTime":1360.43,"body":"dominated the world."},{"speaker":"FRANCES","startTime":1361.1,"endTime":1366.69,"body":"And there is actually a sense"},{"speaker":"FRANCES","startTime":1361.1,"endTime":1366.69,"body":"of urgency to really you know,"},{"speaker":"FRANCES","startTime":1366.69,"endTime":1371.32,"body":"raise awareness with technology"},{"speaker":"FRANCES","startTime":1366.69,"endTime":1371.32,"body":"and in society"},{"speaker":"FRANCES","startTime":1371.87,"endTime":1374.23,"body":"and on humanity here and now."},{"speaker":"FRANCES","startTime":1374.76,"endTime":1379.62,"body":"So that is why we choose April"},{"speaker":"FRANCES","startTime":1374.76,"endTime":1379.62,"body":"as a kind of launch point,"},{"speaker":"FRANCES","startTime":1380.19,"endTime":1386.33,"body":"to introduce this topic"},{"speaker":"FRANCES","startTime":1380.19,"endTime":1386.33,"body":"and maybe Claire,"},{"speaker":"FRANCES","startTime":1386.33,"endTime":1389.76,"body":"you can give them, we have like"},{"speaker":"FRANCES","startTime":1386.33,"endTime":1389.76,"body":"maybe a high-level description"},{"speaker":"FRANCES","startTime":1389.76,"endTime":1392.92,"body":"of our morning agenda"},{"speaker":"FRANCES","startTime":1389.76,"endTime":1392.92,"body":"and afternoon agenda"},{"speaker":"FRANCES","startTime":1392.92,"endTime":1396.08,"body":"that would give you some sense"},{"speaker":"FRANCES","startTime":1392.92,"endTime":1396.08,"body":"as to what our focus is."},{"speaker":"CLAIRE","startTime":1398.68,"endTime":1401.34,"body":"Yes. In the morning,"},{"speaker":"CLAIRE","startTime":1401.34,"endTime":1405.98,"body":"that I think we will have"},{"speaker":"CLAIRE","startTime":1401.34,"endTime":1405.98,"body":"a more business and concept."},{"speaker":"CLAIRE","startTime":1406.63,"endTime":1410.94,"body":"Concept of idea"},{"speaker":"CLAIRE","startTime":1406.63,"endTime":1410.94,"body":"part to tell people."},{"speaker":"CLAIRE","startTime":1410.94,"endTime":1417.12,"body":"Especially Taiwan, many people"},{"speaker":"CLAIRE","startTime":1410.94,"endTime":1417.12,"body":"they may hear digital inclusion,"},{"speaker":"CLAIRE","startTime":1417.12,"endTime":1419.49,"body":"accessibility kind of things."},{"speaker":"CLAIRE","startTime":1419.49,"endTime":1426.19,"body":"But they don't know the meaning"},{"speaker":"CLAIRE","startTime":1419.49,"endTime":1426.19,"body":"or the definition of this."},{"speaker":"CLAIRE","startTime":1427.58,"endTime":1428.87,"body":"They might heard from like,"},{"speaker":"CLAIRE","startTime":1428.87,"endTime":1431.66,"body":"we have a digital affair"},{"speaker":"CLAIRE","startTime":1428.87,"endTime":1431.66,"body":"department,"},{"speaker":"CLAIRE","startTime":1433.37,"endTime":1436.47,"body":"administration"},{"speaker":"CLAIRE","startTime":1433.37,"endTime":1436.47,"body":"of digital affairs."},{"speaker":"CLAIRE","startTime":1436.47,"endTime":1438.17,"body":"They also have that guideline."},{"speaker":"CLAIRE","startTime":1438.17,"endTime":1441.0,"body":"But no one knows"},{"speaker":"CLAIRE","startTime":1438.17,"endTime":1441.0,"body":"how to use the guidelines"},{"speaker":"CLAIRE","startTime":1441.0,"endTime":1442.6,"body":"for the digital inclusion."},{"speaker":"CLAIRE","startTime":1443.13,"endTime":1446.84,"body":"And when we start this journey,"},{"speaker":"CLAIRE","startTime":1443.13,"endTime":1446.84,"body":"we start to see,"},{"speaker":"CLAIRE","startTime":1446.84,"endTime":1450.03,"body":"oh, it's really interesting."},{"speaker":"CLAIRE","startTime":1450.03,"endTime":1453.13,"body":"We got this guideline"},{"speaker":"CLAIRE","startTime":1450.03,"endTime":1453.13,"body":"but no one knows how to use it"},{"speaker":"CLAIRE","startTime":1453.95,"endTime":1455.58,"body":"and even we have this problem,"},{"speaker":"CLAIRE","startTime":1455.58,"endTime":1458.47,"body":"which means that everybody"},{"speaker":"CLAIRE","startTime":1455.58,"endTime":1458.47,"body":"got this problem, in Taiwan."},{"speaker":"CLAIRE","startTime":1459.72,"endTime":1463.65,"body":"So I think that good thing"},{"speaker":"CLAIRE","startTime":1459.72,"endTime":1463.65,"body":"that Frances say"},{"speaker":"CLAIRE","startTime":1464.68,"endTime":1467.95,"body":"to talk about the concept"},{"speaker":"CLAIRE","startTime":1464.68,"endTime":1467.95,"body":"about the diversity,"},{"speaker":"CLAIRE","startTime":1469.03,"endTime":1472.75,"body":"about the innovation"},{"speaker":"CLAIRE","startTime":1469.03,"endTime":1472.75,"body":"and how we use that."},{"speaker":"CLAIRE","startTime":1472.75,"endTime":1475.26,"body":"How important"},{"speaker":"CLAIRE","startTime":1472.75,"endTime":1475.26,"body":"digital inclusion, it is."},{"speaker":"CLAIRE","startTime":1475.92,"endTime":1479.87,"body":"That is the morning session."},{"speaker":"CLAIRE","startTime":1475.92,"endTime":1479.87,"body":"And in the afternoon,"},{"speaker":"CLAIRE","startTime":1479.87,"endTime":1483.33,"body":"I think that we are"},{"speaker":"CLAIRE","startTime":1479.87,"endTime":1483.33,"body":"going to be more practical"},{"speaker":"CLAIRE","startTime":1483.33,"endTime":1486.57,"body":"and more related"},{"speaker":"CLAIRE","startTime":1483.33,"endTime":1486.57,"body":"to the technology part."},{"speaker":"CLAIRE","startTime":1486.57,"endTime":1491.28,"body":"So that is at reason why we have"},{"speaker":"CLAIRE","startTime":1486.57,"endTime":1491.28,"body":"Christopher from IAAP"},{"speaker":"CLAIRE","startTime":1491.28,"endTime":1494.87,"body":"and Thomas Logan"},{"speaker":"CLAIRE","startTime":1491.28,"endTime":1494.87,"body":"from Equal Entry,"},{"speaker":"CLAIRE","startTime":1495.98,"endTime":1501.73,"body":"to real to from the very, very"},{"speaker":"CLAIRE","startTime":1495.98,"endTime":1501.73,"body":"practical way to tell people,"},{"speaker":"CLAIRE","startTime":1501.73,"endTime":1504.97,"body":"to tell our audience,"},{"speaker":"CLAIRE","startTime":1501.73,"endTime":1504.97,"body":"if they want to conduct"},{"speaker":"CLAIRE","startTime":1508.39,"endTime":1513.93,"body":"this kind of concept"},{"speaker":"CLAIRE","startTime":1508.39,"endTime":1513.93,"body":"into their organisation,"},{"speaker":"CLAIRE","startTime":1513.93,"endTime":1517.21,"body":"how can they do it or why."},{"speaker":"CLAIRE","startTime":1513.93,"endTime":1517.21,"body":"Why they have to do that."},{"speaker":"CLAIRE","startTime":1518.39,"endTime":1521.27,"body":"And we are happy to have L’Oréal"},{"speaker":"CLAIRE","startTime":1521.8,"endTime":1525.23,"body":"who is interested to share"},{"speaker":"CLAIRE","startTime":1521.8,"endTime":1525.23,"body":"their journey with us."},{"speaker":"CLAIRE","startTime":1526.13,"endTime":1529.34,"body":"Especially, I think"},{"speaker":"CLAIRE","startTime":1526.13,"endTime":1529.34,"body":"that is very interesting."},{"speaker":"CLAIRE","startTime":1529.34,"endTime":1531.97,"body":"Because, when I went"},{"speaker":"CLAIRE","startTime":1529.34,"endTime":1531.97,"body":"to a L’Oréal, Taiwan,"},{"speaker":"CLAIRE","startTime":1531.97,"endTime":1537.4,"body":"they told me that they have"},{"speaker":"CLAIRE","startTime":1531.97,"endTime":1537.4,"body":"a different position"},{"speaker":"CLAIRE","startTime":1537.4,"endTime":1539.41,"body":"for the French office."},{"speaker":"CLAIRE","startTime":1540.17,"endTime":1544.34,"body":"And Taiwan they know there are"},{"speaker":"CLAIRE","startTime":1540.17,"endTime":1544.34,"body":"a lot of good technology"},{"speaker":"CLAIRE","startTime":1544.34,"endTime":1547.97,"body":"and good engineers,"},{"speaker":"CLAIRE","startTime":1544.34,"endTime":1547.97,"body":"for not only the soft layer,"},{"speaker":"CLAIRE","startTime":1547.97,"endTime":1552.07,"body":"but also the data analysis"},{"speaker":"CLAIRE","startTime":1547.97,"endTime":1552.07,"body":"kind of work."},{"speaker":"CLAIRE","startTime":1552.73,"endTime":1557.19,"body":"So they position themselves"},{"speaker":"CLAIRE","startTime":1552.73,"endTime":1557.19,"body":"as a tech behind beauty,"},{"speaker":"CLAIRE","startTime":1558.87,"endTime":1565.44,"body":"yes and also, they had a lot"},{"speaker":"CLAIRE","startTime":1558.87,"endTime":1565.44,"body":"of diversity for the beauty"},{"speaker":"CLAIRE","startTime":1566.38,"endTime":1570.28,"body":"and that is something they want"},{"speaker":"CLAIRE","startTime":1566.38,"endTime":1570.28,"body":"to share with audience."},{"speaker":"CLAIRE","startTime":1570.28,"endTime":1575.11,"body":"So how they use the tech"},{"speaker":"CLAIRE","startTime":1570.28,"endTime":1575.11,"body":"to make everyone to look pretty."},{"speaker":"DEBRA","startTime":1575.86,"endTime":1577.62,"body":"And Claire, Claire."},{"speaker":"DEBRA","startTime":1578.21,"endTime":1580.41,"body":"I will just say"},{"speaker":"DEBRA","startTime":1578.21,"endTime":1580.41,"body":"that I've seen stuff"},{"speaker":"DEBRA","startTime":1580.41,"endTime":1583.05,"body":"that L’Oréal has been doing"},{"speaker":"DEBRA","startTime":1580.41,"endTime":1583.05,"body":"over the last few years,"},{"speaker":"DEBRA","startTime":1584.2,"endTime":1586.07,"body":"well quite a few years now."},{"speaker":"DEBRA","startTime":1586.07,"endTime":1588.29,"body":"And I wanted to applaud"},{"speaker":"DEBRA","startTime":1586.07,"endTime":1588.29,"body":"what I've seen them doing."},{"speaker":"DEBRA","startTime":1588.29,"endTime":1591.34,"body":"So I know cool stuff"},{"speaker":"DEBRA","startTime":1588.29,"endTime":1591.34,"body":"in the States."},{"speaker":"DEBRA","startTime":1591.34,"endTime":1595.03,"body":"I also saw them talking"},{"speaker":"DEBRA","startTime":1591.34,"endTime":1595.03,"body":"about these topics in China,"},{"speaker":"DEBRA","startTime":1595.03,"endTime":1596.33,"body":"when I went to China,"},{"speaker":"DEBRA","startTime":1596.33,"endTime":1598.11,"body":"and I saw them"},{"speaker":"DEBRA","startTime":1596.33,"endTime":1598.11,"body":"in Canada as well."},{"speaker":"DEBRA","startTime":1598.11,"endTime":1600.32,"body":"So I have also seen L’Oréal."},{"speaker":"DEBRA","startTime":1601.25,"endTime":1602.99,"body":"I'm not connected"},{"speaker":"DEBRA","startTime":1601.25,"endTime":1602.99,"body":"with that brand"},{"speaker":"DEBRA","startTime":1602.99,"endTime":1604.91,"body":"but I've seen them"},{"speaker":"DEBRA","startTime":1602.99,"endTime":1604.91,"body":"making efforts"},{"speaker":"DEBRA","startTime":1604.91,"endTime":1606.16,"body":"and I just appreciate it."},{"speaker":"DEBRA","startTime":1606.16,"endTime":1609.43,"body":"So I just wanted to agree"},{"speaker":"DEBRA","startTime":1606.16,"endTime":1609.43,"body":"with you on that one."},{"speaker":"DEBRA","startTime":1609.43,"endTime":1611.03,"body":"But go ahead for the day."},{"speaker":"CLAIRE","startTime":1612.04,"endTime":1614.0,"body":"Yes, I think that is very,"},{"speaker":"CLAIRE","startTime":1614.0,"endTime":1617.59,"body":"very good feedback from you."},{"speaker":"CLAIRE","startTime":1614.0,"endTime":1617.59,"body":"Thank you, Debra."},{"speaker":"FRANCES","startTime":1619.05,"endTime":1622.16,"body":"Yes, and I think"},{"speaker":"FRANCES","startTime":1619.05,"endTime":1622.16,"body":"in between"},{"speaker":"FRANCES","startTime":1622.16,"endTime":1625.22,"body":"these kind of"},{"speaker":"FRANCES","startTime":1622.16,"endTime":1625.22,"body":"invited extra speakers,"},{"speaker":"FRANCES","startTime":1625.75,"endTime":1629.74,"body":"we'll have a panel"},{"speaker":"FRANCES","startTime":1625.75,"endTime":1629.74,"body":"of individuals"},{"speaker":"FRANCES","startTime":1629.74,"endTime":1635.09,"body":"from Taiwan companies,"},{"speaker":"FRANCES","startTime":1629.74,"endTime":1635.09,"body":"from start-ups to like L’Oréal"},{"speaker":"FRANCES","startTime":1635.09,"endTime":1639.61,"body":"and all that because again,"},{"speaker":"FRANCES","startTime":1635.09,"endTime":1639.61,"body":"what we want to do is to foster,"},{"speaker":"FRANCES","startTime":1639.61,"endTime":1644.96,"body":"you know not just to not"},{"speaker":"FRANCES","startTime":1639.61,"endTime":1644.96,"body":"just our expert coming in"},{"speaker":"FRANCES","startTime":1644.96,"endTime":1648.12,"body":"to do a kind of a preaching,"},{"speaker":"FRANCES","startTime":1644.96,"endTime":1648.12,"body":"you know,"},{"speaker":"FRANCES","startTime":1648.12,"endTime":1651.88,"body":"but we really want"},{"speaker":"FRANCES","startTime":1648.12,"endTime":1651.88,"body":"a dialogue and interaction."},{"speaker":"FRANCES","startTime":1651.88,"endTime":1653.84,"body":"So we are going"},{"speaker":"FRANCES","startTime":1651.88,"endTime":1653.84,"body":"to try to facilitate."},{"speaker":"FRANCES","startTime":1655.69,"endTime":1657.99,"body":"You know, we'll have"},{"speaker":"FRANCES","startTime":1655.69,"endTime":1657.99,"body":"a moderated panel"},{"speaker":"FRANCES","startTime":1657.99,"endTime":1661.28,"body":"with a local government"},{"speaker":"FRANCES","startTime":1657.99,"endTime":1661.28,"body":"and university"},{"speaker":"FRANCES","startTime":1663.28,"endTime":1667.05,"body":"and private sector participation"},{"speaker":"FRANCES","startTime":1663.28,"endTime":1667.05,"body":"and yes."},{"speaker":"FRANCES","startTime":1667.05,"endTime":1669.55,"body":"So this is really just"},{"speaker":"FRANCES","startTime":1667.05,"endTime":1669.55,"body":"a beginning of a launch"},{"speaker":"FRANCES","startTime":1669.55,"endTime":1675.19,"body":"and we'll have a signing,"},{"speaker":"FRANCES","startTime":1669.55,"endTime":1675.19,"body":"my Chinese book,"},{"speaker":"FRANCES","startTime":1675.19,"endTime":1681.59,"body":"so it should be interesting"},{"speaker":"FRANCES","startTime":1675.19,"endTime":1681.59,"body":"and Debra, your name, you know,"},{"speaker":"FRANCES","startTime":1681.59,"endTime":1683.33,"body":"you name is in my book,"},{"speaker":"FRANCES","startTime":1681.59,"endTime":1683.33,"body":"right, so."},{"speaker":"DEBRA","startTime":1684.42,"endTime":1686.12,"body":"Yes, thank you so very much."},{"speaker":"DEBRA","startTime":1687.36,"endTime":1690.31,"body":"I appreciate everything you"},{"speaker":"DEBRA","startTime":1687.36,"endTime":1690.31,"body":"all have done. That's exciting."},{"speaker":"NEIL","startTime":1691.32,"endTime":1692.57,"body":"Yes, absolutely."},{"speaker":"NEIL","startTime":1692.57,"endTime":1697.14,"body":"I think that it's great to have"},{"speaker":"NEIL","startTime":1692.57,"endTime":1697.14,"body":"those two-way conversations."},{"speaker":"NEIL","startTime":1697.14,"endTime":1700.76,"body":"There are too many"},{"speaker":"NEIL","startTime":1697.14,"endTime":1700.76,"body":"conversations, air quotes,"},{"speaker":"NEIL","startTime":1702.06,"endTime":1705.17,"body":"where, we you know"},{"speaker":"NEIL","startTime":1702.06,"endTime":1705.17,"body":"we fly the experts in"},{"speaker":"NEIL","startTime":1705.17,"endTime":1708.49,"body":"or we beam them in."},{"speaker":"NEIL","startTime":1705.17,"endTime":1708.49,"body":"And they talk."},{"speaker":"DEBRA","startTime":1708.49,"endTime":1709.76,"body":"Yes."},{"speaker":"NEIL","startTime":1709.76,"endTime":1711.44,"body":"I talk at people."},{"speaker":"NEIL","startTime":1712.36,"endTime":1715.43,"body":"You know, I disconnect"},{"speaker":"NEIL","startTime":1712.36,"endTime":1715.43,"body":"or I fly off home"},{"speaker":"NEIL","startTime":1716.39,"endTime":1718.6,"body":"and we don't take enough time"},{"speaker":"NEIL","startTime":1718.6,"endTime":1722.31,"body":"to actually listen"},{"speaker":"NEIL","startTime":1718.6,"endTime":1722.31,"body":"and observe and learn."},{"speaker":"NEIL","startTime":1723.42,"endTime":1726.08,"body":"So I think one of the joys"},{"speaker":"NEIL","startTime":1723.42,"endTime":1726.08,"body":"of being there, in person,"},{"speaker":"NEIL","startTime":1726.08,"endTime":1728.58,"body":"unfortunately I can't be"},{"speaker":"NEIL","startTime":1726.08,"endTime":1728.58,"body":"this time around,"},{"speaker":"NEIL","startTime":1729.17,"endTime":1732.34,"body":"is you get that offline time"},{"speaker":"NEIL","startTime":1729.17,"endTime":1732.34,"body":"to actually observe"},{"speaker":"NEIL","startTime":1732.34,"endTime":1733.71,"body":"and have the conversations."},{"speaker":"NEIL","startTime":1733.71,"endTime":1736.85,"body":"And, they are really,"},{"speaker":"NEIL","startTime":1733.71,"endTime":1736.85,"body":"really valuable."},{"speaker":"NEIL","startTime":1737.59,"endTime":1741.55,"body":"The round tables,"},{"speaker":"NEIL","startTime":1737.59,"endTime":1741.55,"body":"the corridors conversations,"},{"speaker":"NEIL","startTime":1743.09,"endTime":1746.12,"body":"the snippets of"},{"speaker":"NEIL","startTime":1743.09,"endTime":1746.12,"body":"how people do stuff"},{"speaker":"NEIL","startTime":1747.78,"endTime":1750.24,"body":"are actually"},{"speaker":"NEIL","startTime":1747.78,"endTime":1750.24,"body":"the nuggets of gold"},{"speaker":"NEIL","startTime":1750.24,"endTime":1753.77,"body":"that you get by having"},{"speaker":"NEIL","startTime":1750.24,"endTime":1753.77,"body":"these kinds of conferences"},{"speaker":"NEIL","startTime":1753.77,"endTime":1756.99,"body":"because yes, you can learn"},{"speaker":"NEIL","startTime":1753.77,"endTime":1756.99,"body":"from conferences and so forth"},{"speaker":"NEIL","startTime":1756.99,"endTime":1759.53,"body":"but we also need to learn,"},{"speaker":"NEIL","startTime":1756.99,"endTime":1759.53,"body":"as Debra said at the beginning,"},{"speaker":"NEIL","startTime":1759.53,"endTime":1762.83,"body":"there is far too many,"},{"speaker":"NEIL","startTime":1759.53,"endTime":1762.83,"body":"you know, pale,"},{"speaker":"NEIL","startTime":1762.83,"endTime":1768.14,"body":"male, stale people"},{"speaker":"NEIL","startTime":1762.83,"endTime":1768.14,"body":"in the business"},{"speaker":"NEIL","startTime":1769.16,"endTime":1774.04,"body":"that we need to make sure"},{"speaker":"NEIL","startTime":1769.16,"endTime":1774.04,"body":"there's room for everyone."},{"speaker":"FRANCES","startTime":1775.3,"endTime":1777.05,"body":"Yes, that conversation"},{"speaker":"FRANCES","startTime":1775.3,"endTime":1777.05,"body":"is so important,"},{"speaker":"FRANCES","startTime":1777.05,"endTime":1780.06,"body":"especially for us,"},{"speaker":"FRANCES","startTime":1777.05,"endTime":1780.06,"body":"where at the beginning of stage,"},{"speaker":"FRANCES","startTime":1780.06,"endTime":1783.91,"body":"you know, if we want to make"},{"speaker":"FRANCES","startTime":1780.06,"endTime":1783.91,"body":"this really impactful,"},{"speaker":"FRANCES","startTime":1783.91,"endTime":1785.51,"body":"we have to localise it."},{"speaker":"FRANCES","startTime":1785.51,"endTime":1788.83,"body":"And then you can't localise"},{"speaker":"FRANCES","startTime":1785.51,"endTime":1788.83,"body":"if you don't understand,"},{"speaker":"FRANCES","startTime":1788.83,"endTime":1790.07,"body":"they are thinking"},{"speaker":"FRANCES","startTime":1788.83,"endTime":1790.07,"body":"their priority."},{"speaker":"FRANCES","startTime":1790.07,"endTime":1793.59,"body":"And what we think is important,"},{"speaker":"FRANCES","startTime":1790.07,"endTime":1793.59,"body":"may not mean a thing for them."},{"speaker":"FRANCES","startTime":1794.87,"endTime":1796.3,"body":"So that kind of dialogue."},{"speaker":"FRANCES","startTime":1796.3,"endTime":1799.44,"body":"We are hoping"},{"speaker":"FRANCES","startTime":1796.3,"endTime":1799.44,"body":"that this April 25th,"},{"speaker":"FRANCES","startTime":1800.09,"endTime":1802.11,"body":"I mean Neil,"},{"speaker":"FRANCES","startTime":1800.09,"endTime":1802.11,"body":"you need to let us know"},{"speaker":"FRANCES","startTime":1802.11,"endTime":1803.81,"body":"if we can beam you in."},{"speaker":"NEIL","startTime":1803.81,"endTime":1805.41,"body":"You can beam me in."},{"speaker":"FRANCES","startTime":1806.86,"endTime":1808.46,"body":"Yes, right."},{"speaker":"FRANCES","startTime":1810.01,"endTime":1813.3,"body":"Because we know you are"},{"speaker":"FRANCES","startTime":1810.01,"endTime":1813.3,"body":"never stale, you maybe pale."},{"speaker":"NEIL","startTime":1813.3,"endTime":1815.94,"body":"Yes, I am pretty pale."},{"speaker":"NEIL","startTime":1815.94,"endTime":1817.739,"body":"It's been raining here"},{"speaker":"NEIL","startTime":1815.94,"endTime":1817.739,"body":"since August."},{"speaker":"NEIL","startTime":1818.81,"endTime":1825.81,"body":"Welcome to life in the UK."},{"speaker":"NEIL","startTime":1818.81,"endTime":1825.81,"body":"Yes, thank you. Absolutely."},{"speaker":"NEIL","startTime":1825.81,"endTime":1829.89,"body":"So Frances, Claire, it's been"},{"speaker":"NEIL","startTime":1825.81,"endTime":1829.89,"body":"an absolute pleasure."},{"speaker":"NEIL","startTime":1830.67,"endTime":1833.0,"body":"I think that we could"},{"speaker":"NEIL","startTime":1830.67,"endTime":1833.0,"body":"talk forever."},{"speaker":"NEIL","startTime":1834.95,"endTime":1840.39,"body":"And we would love to have"},{"speaker":"NEIL","startTime":1834.95,"endTime":1840.39,"body":"a bit more time"},{"speaker":"NEIL","startTime":1840.39,"endTime":1842.36,"body":"about you talking about"},{"speaker":"NEIL","startTime":1840.39,"endTime":1842.36,"body":"your own stuff, Claire."},{"speaker":"CLAIRE","startTime":1842.36,"endTime":1843.59,"body":"Yes."},{"speaker":"NEIL","startTime":1843.59,"endTime":1845.19,"body":"We can probably,"},{"speaker":"NEIL","startTime":1845.71,"endTime":1848.37,"body":"you know it's this let's go"},{"speaker":"NEIL","startTime":1845.71,"endTime":1848.37,"body":"an extra five minutes,"},{"speaker":"NEIL","startTime":1848.37,"endTime":1853.05,"body":"we normally go for half an hour."},{"speaker":"NEIL","startTime":1848.37,"endTime":1853.05,"body":"But let's extend it a little"},{"speaker":"NEIL","startTime":1853.05,"endTime":1858.0,"body":"and tell us about"},{"speaker":"NEIL","startTime":1853.05,"endTime":1858.0,"body":"how you came into this space"},{"speaker":"NEIL","startTime":1858.0,"endTime":1859.97,"body":"because I think"},{"speaker":"NEIL","startTime":1858.0,"endTime":1859.97,"body":"that would be really great."},{"speaker":"CLAIRE","startTime":1859.97,"endTime":1865.54,"body":"Yes, I think that before"},{"speaker":"CLAIRE","startTime":1859.97,"endTime":1865.54,"body":"we call it a day I think,"},{"speaker":"CLAIRE","startTime":1865.54,"endTime":1870.88,"body":"thank you very much and I"},{"speaker":"CLAIRE","startTime":1865.54,"endTime":1870.88,"body":"like to share my own story."},{"speaker":"CLAIRE","startTime":1873.25,"endTime":1877.03,"body":"I always tell people"},{"speaker":"CLAIRE","startTime":1873.25,"endTime":1877.03,"body":"that I started to do this"},{"speaker":"CLAIRE","startTime":1877.03,"endTime":1880.36,"body":"that's only because"},{"speaker":"CLAIRE","startTime":1877.03,"endTime":1880.36,"body":"for the very high"},{"speaker":"CLAIRE","startTime":1881.25,"endTime":1885.98,"body":"or very, very brilliant goal,"},{"speaker":"CLAIRE","startTime":1881.25,"endTime":1885.98,"body":"I do it for myself."},{"speaker":"CLAIRE","startTime":1888.27,"endTime":1892.83,"body":"And I live with"},{"speaker":"CLAIRE","startTime":1888.27,"endTime":1892.83,"body":"the fourth-generation family,"},{"speaker":"CLAIRE","startTime":1893.73,"endTime":1899.82,"body":"the eldest one is my Grandma"},{"speaker":"CLAIRE","startTime":1893.73,"endTime":1899.82,"body":"and she is 98 now"},{"speaker":"CLAIRE","startTime":1901.15,"endTime":1907.75,"body":"and the youngest, youngest twins"},{"speaker":"CLAIRE","startTime":1901.15,"endTime":1907.75,"body":"are 11 months old."},{"speaker":"CLAIRE","startTime":1909.21,"endTime":1916.49,"body":"So I have to meet more than"},{"speaker":"CLAIRE","startTime":1909.21,"endTime":1916.49,"body":"six people over 65, every day."},{"speaker":"CLAIRE","startTime":1917.94,"endTime":1923.43,"body":"So from them, I observe them,"},{"speaker":"CLAIRE","startTime":1917.94,"endTime":1923.43,"body":"what they need"},{"speaker":"CLAIRE","startTime":1924.79,"endTime":1929.41,"body":"and just like Frances mentioned"},{"speaker":"CLAIRE","startTime":1924.79,"endTime":1929.41,"body":"earlier in Asia, Asia,"},{"speaker":"CLAIRE","startTime":1929.41,"endTime":1933.89,"body":"especially like a Chinese"},{"speaker":"CLAIRE","startTime":1929.41,"endTime":1933.89,"body":"culture, influenced countries,"},{"speaker":"CLAIRE","startTime":1934.78,"endTime":1939.39,"body":"we really wanted to take care"},{"speaker":"CLAIRE","startTime":1934.78,"endTime":1939.39,"body":"of our elderly,"},{"speaker":"CLAIRE","startTime":1940.51,"endTime":1942.3,"body":"especially our grandparents."},{"speaker":"CLAIRE","startTime":1942.3,"endTime":1947.26,"body":"My parents we don't want them to"},{"speaker":"CLAIRE","startTime":1942.3,"endTime":1947.26,"body":"send them to the institutions."},{"speaker":"CLAIRE","startTime":1948.14,"endTime":1950.97,"body":"So they are all at home"},{"speaker":"CLAIRE","startTime":1950.97,"endTime":1954.01,"body":"and we bring people back"},{"speaker":"CLAIRE","startTime":1950.97,"endTime":1954.01,"body":"to take care of them."},{"speaker":"CLAIRE","startTime":1955.36,"endTime":1960.81,"body":"And from there,"},{"speaker":"CLAIRE","startTime":1955.36,"endTime":1960.81,"body":"as I mentioned earlier,"},{"speaker":"CLAIRE","startTime":1961.72,"endTime":1964.02,"body":"the rate of birth"},{"speaker":"CLAIRE","startTime":1961.72,"endTime":1964.02,"body":"is really low."},{"speaker":"CLAIRE","startTime":1964.73,"endTime":1967.49,"body":"So for example,"},{"speaker":"CLAIRE","startTime":1964.73,"endTime":1967.49,"body":"like 40 years later,"},{"speaker":"CLAIRE","startTime":1967.49,"endTime":1972.31,"body":"I wouldn't have the service"},{"speaker":"CLAIRE","startTime":1967.49,"endTime":1972.31,"body":"or like the treatment"},{"speaker":"CLAIRE","startTime":1972.31,"endTime":1975.73,"body":"my grandparents,"},{"speaker":"CLAIRE","startTime":1972.31,"endTime":1975.73,"body":"my parents have now."},{"speaker":"CLAIRE","startTime":1976.83,"endTime":1979.88,"body":"So that is the reason"},{"speaker":"CLAIRE","startTime":1976.83,"endTime":1979.88,"body":"why we start to think,"},{"speaker":"CLAIRE","startTime":1979.88,"endTime":1983.01,"body":"okay maybe we need the"},{"speaker":"CLAIRE","startTime":1979.88,"endTime":1983.01,"body":"technology to support our life."},{"speaker":"CLAIRE","startTime":1984.54,"endTime":1988.24,"body":"But we cannot to do that"},{"speaker":"CLAIRE","startTime":1984.54,"endTime":1988.24,"body":"until then."},{"speaker":"CLAIRE","startTime":1988.24,"endTime":1991.35,"body":"We have to start"},{"speaker":"CLAIRE","startTime":1988.24,"endTime":1991.35,"body":"from now to do that"},{"speaker":"CLAIRE","startTime":1992.42,"endTime":1995.45,"body":"and we are designing"},{"speaker":"CLAIRE","startTime":1992.42,"endTime":1995.45,"body":"for the future."},{"speaker":"CLAIRE","startTime":1995.45,"endTime":1997.15,"body":"We are not designing for now."},{"speaker":"CLAIRE","startTime":1998.33,"endTime":2001.29,"body":"And that is the core"},{"speaker":"CLAIRE","startTime":1998.33,"endTime":2001.29,"body":"for the team"},{"speaker":"CLAIRE","startTime":2001.29,"endTime":2003.99,"body":"that we have the mission"},{"speaker":"CLAIRE","startTime":2003.99,"endTime":2008.3,"body":"and that we have the dream"},{"speaker":"CLAIRE","startTime":2003.99,"endTime":2008.3,"body":"for our future, yes."},{"speaker":"CLAIRE","startTime":2009.67,"endTime":2012.31,"body":"That is my personal story"},{"speaker":"CLAIRE","startTime":2009.67,"endTime":2012.31,"body":"about that."},{"speaker":"NEIL","startTime":2012.31,"endTime":2013.55,"body":"Absolutely."},{"speaker":"NEIL","startTime":2013.55,"endTime":2017.79,"body":"And you know understanding"},{"speaker":"NEIL","startTime":2013.55,"endTime":2017.79,"body":"underlying motivation"},{"speaker":"NEIL","startTime":2017.79,"endTime":2021.61,"body":"is really key"},{"speaker":"NEIL","startTime":2017.79,"endTime":2021.61,"body":"to really understanding"},{"speaker":"NEIL","startTime":2021.61,"endTime":2023.23,"body":"why you're involved"},{"speaker":"NEIL","startTime":2021.61,"endTime":2023.23,"body":"in the passion for it."},{"speaker":"NEIL","startTime":2023.23,"endTime":2024.66,"body":"So thank you for sharing,"},{"speaker":"NEIL","startTime":2023.23,"endTime":2024.66,"body":"Claire."},{"speaker":"NEIL","startTime":2024.66,"endTime":2025.89,"body":"Thank you, Frances."},{"speaker":"NEIL","startTime":2025.89,"endTime":2029.72,"body":"I also need to give thanks"},{"speaker":"NEIL","startTime":2025.89,"endTime":2029.72,"body":"to Amazon and My Cleartext"},{"speaker":"NEIL","startTime":2029.72,"endTime":2032.069,"body":"for keeping us On Air"},{"speaker":"NEIL","startTime":2029.72,"endTime":2032.069,"body":"and keeping us captioned."},{"speaker":"NEIL","startTime":2032.8,"endTime":2035.29,"body":"Look forward to you joining us"},{"speaker":"NEIL","startTime":2035.29,"endTime":2037.96,"body":"and continuing this conversation"},{"speaker":"NEIL","startTime":2035.29,"endTime":2037.96,"body":"on social media."},{"speaker":"FRANCES","startTime":2039.74,"endTime":2040.97,"body":"Thank you."},{"speaker":"CLAIRE","startTime":2040.97,"endTime":2042.57,"body":"Thank you so much."}]}