{"version":"1.0.0","segments":[{"startTime":0.383,"endTime":2.004,"body":"Hello and welcome to AXSChat."},{"startTime":2.004,"endTime":6.728,"body":"I'm delighted that we're joined today by David Agar and Penny Roberts from Bankability."},{"startTime":6.728,"endTime":16.815,"body":"Banking seems to be a bit of a hot topic on AXSChat at the moment, but then access to"},{"startTime":6.728,"endTime":16.815,"body":"finance should always be a hot topic because it's the fundamentals of being able to live"},{"startTime":16.815,"endTime":17.856,"body":"an independent life."},{"startTime":17.856,"endTime":20.039,"body":"So David and Penny, welcome."},{"startTime":20.039,"endTime":26.684,"body":"May I start with you, David, because you're showing up first on my screen, not because of"},{"startTime":20.039,"endTime":26.684,"body":"any gender bias here."},{"startTime":26.684,"endTime":35.11,"body":"and ask you a little bit about your background and how you came to be working and working"},{"startTime":26.684,"endTime":35.11,"body":"towards bankability."},{"startTime":35.412,"endTime":36.072,"body":"Yeah, sure."},{"startTime":36.072,"endTime":39.792,"body":"Well, thank you very much for inviting us."},{"startTime":39.892,"endTime":41.792,"body":"It's a great privilege to be here."},{"startTime":41.792,"endTime":45.772,"body":"And yeah, so my background, I'm a I'm a tech sector entrepreneur."},{"startTime":45.772,"endTime":50.592,"body":"I've been in the tech sector for gosh, a long time."},{"startTime":50.912,"endTime":55.252,"body":"And begins with a three and then somewhere middle to high."},{"startTime":56.012,"endTime":59.932,"body":"So I've been in mobile comms."},{"startTime":59.932,"endTime":62.49,"body":"I've been in Internet of Things."},{"startTime":62.49,"endTime":73.17,"body":"that's a good Last week, did a talk with a friend of mine who a at He I that's a good I"},{"startTime":62.49,"endTime":73.17,"body":"think that's good thing."},{"startTime":73.17,"endTime":75.53,"body":"I think think good thing."},{"startTime":75.53,"endTime":79.25,"body":"I think I think I that's a a a I think think that's I good I I thing."},{"startTime":79.25,"endTime":80.43,"body":"I think that's that's a good thing."},{"startTime":80.43,"endTime":82.99,"body":"a good I I a thing."},{"startTime":82.99,"endTime":90.65,"body":"I that's good thing."},{"startTime":90.65,"endTime":91.733,"body":"the reason why"},{"startTime":91.733,"endTime":106.853,"body":"bankability came about was because my wife and I, who will speak in a moment, Penny, my"},{"startTime":91.733,"endTime":106.853,"body":"wife and I have a son called Charlie."},{"startTime":106.893,"endTime":109.113,"body":"He's 20 years old."},{"startTime":109.213,"endTime":116.693,"body":"He was diagnosed with dyslexia at the age of six and with autism at the age of 16."},{"startTime":116.713,"endTime":120.098,"body":"He had a really, really difficult time going through the educational years."},{"startTime":120.098,"endTime":142.127,"body":"So, um, they were, they, they, they, they, they, they, they, they, they, they, they, they,"},{"startTime":120.098,"endTime":142.127,"body":"they,"},{"startTime":142.127,"endTime":144.514,"body":"But how does that relate to"},{"startTime":144.514,"endTime":149.318,"body":"specifically to bankability, and that's because of my FinTech connection."},{"startTime":149.338,"endTime":159.367,"body":"So somebody said to me just a few months before COVID, what is the retail challenge within"},{"startTime":149.338,"endTime":159.367,"body":"banking to do with accessibility?"},{"startTime":159.367,"endTime":166.581,"body":"And having recently, at the time, having recently launched an app for a business,"},{"startTime":166.581,"endTime":169.684,"body":"that was involved in cross border payments."},{"startTime":169.884,"endTime":176.389,"body":"I realized that actually nobody had discussed that accessibility within the development"},{"startTime":169.884,"endTime":176.389,"body":"team."},{"startTime":176.629,"endTime":181.413,"body":"I've lived with somebody for many years with accessibility challenges."},{"startTime":181.413,"endTime":190.838,"body":"And even I didn't think about mentioning it because there's this default thing about just"},{"startTime":181.413,"endTime":190.838,"body":"assuming that everybody else is like you."},{"startTime":192.159,"endTime":193.379,"body":"And so..."},{"startTime":195.797,"endTime":207.247,"body":"you didn't say you were going to do channel that was going be a YouTube but I think you"},{"startTime":207.247,"endTime":213.012,"body":"adults with disabilities, and a high proportion of those have accessibility challenges."},{"startTime":213.012,"endTime":214.653,"body":"So then I looked into the banks."},{"startTime":214.653,"endTime":217.235,"body":"OK, what are the banks doing about accessibility?"},{"startTime":217.235,"endTime":219.394,"body":"And if you listen to the PR,"},{"startTime":219.394,"endTime":222.337,"body":"They're doing this, they're doing that, they're doing the other."},{"startTime":222.337,"endTime":224.029,"body":"All sounds fantastic."},{"startTime":224.029,"endTime":228.283,"body":"gosh, I wish I had accessibility challenges that I could really benefit from all this work"},{"startTime":224.029,"endTime":228.283,"body":"that's being done."},{"startTime":228.283,"endTime":231.667,"body":"But actually, just peel away the surface of that."},{"startTime":231.667,"endTime":236.872,"body":"there are some moves that banks are making which are helping some customers."},{"startTime":236.872,"endTime":242.607,"body":"But the whole premise of accessibility within banking starts off incorrectly."},{"startTime":242.698,"endTime":248.741,"body":"in the sense that it's one solution for the majority."},{"startTime":249.022,"endTime":257.301,"body":"It's not understanding that actually hyper-personalization is required because everybody's"},{"startTime":249.022,"endTime":257.301,"body":"accessibility needs are uniquely different."},{"startTime":257.301,"endTime":257.89,"body":"things."},{"startTime":257.89,"endTime":262.729,"body":"So, that sounds something that's really close to my heart David."},{"startTime":262.854,"endTime":275.124,"body":"Before we go diving into the detail, because I know I'm going have questions about this,"},{"startTime":262.854,"endTime":275.124,"body":"can we also introduce Penny and her background and then we'll come back to the hyper"},{"startTime":275.124,"endTime":284.805,"body":"personalisation piece because this is really important, it's particularly important for"},{"startTime":275.124,"endTime":284.805,"body":"cognitive accessibility, but I'd to understand that…"},{"startTime":284.805,"endTime":291.084,"body":"the dynamics of the two of you, so sorry to cut across you, we'll definitely go back to"},{"startTime":284.805,"endTime":291.084,"body":"the hyper personalisation piece."},{"startTime":291.084,"endTime":291.494,"body":"Neil."},{"startTime":291.494,"endTime":295.277,"body":"Well, as you guys already heard that, yeah, David and I are husband and wife."},{"startTime":295.277,"endTime":304.063,"body":"I'm also a serial entrepreneur and I have this annoying habit of coming up with ideas"},{"startTime":295.277,"endTime":304.063,"body":"almost every week of why isn't that easier than that?"},{"startTime":304.063,"endTime":305.628,"body":"I think it's lateral thinking."},{"startTime":305.628,"endTime":307.225,"body":"I think it's common sense."},{"startTime":307.225,"endTime":309.897,"body":"But if I say something out loud, then I've got to do it."},{"startTime":309.897,"endTime":311.828,"body":"I've got to follow it through, I'm afraid."},{"startTime":311.828,"endTime":315.231,"body":"I drive my friends mad, but it's just how I am."},{"startTime":315.231,"endTime":317.449,"body":"And I'm also super proud of Charlie."},{"startTime":317.449,"endTime":326.794,"body":"But the world needs to be easier for him to be independent in because at the moment it's a"},{"startTime":317.449,"endTime":326.794,"body":"mess and it's cruel and so Like David we've worked all over the world."},{"startTime":326.794,"endTime":328.12,"body":"We've had businesses in the States."},{"startTime":328.12,"endTime":333.175,"body":"We've had some great amazing experiences and But this will be my legacy"},{"startTime":334.053,"endTime":335.294,"body":"Excellent, thank you."},{"startTime":335.294,"endTime":347.146,"body":"So, coming back to the idea of one size doesn't fit all, you know, this is really"},{"startTime":335.294,"endTime":347.146,"body":"important, I was, and Debra, also, we were part of the W3C's cognitive accessibility task"},{"startTime":347.146,"endTime":356.934,"body":"force way back when, when they were thinking about user needs, frankly, the different"},{"startTime":347.146,"endTime":356.934,"body":"requirements and needs of different cognitive accessibility groups and different"},{"startTime":357.135,"endTime":359.818,"body":"disability groups in general means that"},{"startTime":360.6,"endTime":363.558,"body":"You can't have one product that's going to work for everyone."},{"startTime":363.558,"endTime":368.339,"body":"So how are you going about solving that in the work that you're doing?"},{"startTime":368.725,"endTime":372.507,"body":"Can I just paint my little picture which I often do here, David, which just set the scene?"},{"startTime":372.507,"endTime":382.072,"body":"Imagine a sketch of a caretaker outside some school doors are locked and there's 10 steps"},{"startTime":372.507,"endTime":382.072,"body":"going down from the school front doors and they're all covered in snow, it's snowed"},{"startTime":382.072,"endTime":382.853,"body":"overnight."},{"startTime":382.853,"endTime":385.775,"body":"And the students are locked out at the bottom of these steps waiting."},{"startTime":385.775,"endTime":392.038,"body":"And there's a student who's a wheelchair user to the left of these steps waiting at the"},{"startTime":385.775,"endTime":392.038,"body":"bottom of a ramp."},{"startTime":392.298,"endTime":394.28,"body":"Ramp's also covered in snow."},{"startTime":394.28,"endTime":397.481,"body":"But this smart young man calls the caretaker, please sir."},{"startTime":397.513,"endTime":401.933,"body":"If you can just sweep the snow off the ramp, we can all get in."},{"startTime":402.013,"endTime":411.033,"body":"And how we're different is the individual banks might get around to sweeping the snow off"},{"startTime":402.013,"endTime":411.033,"body":"their step, but then it's only right for their customers."},{"startTime":411.033,"endTime":413.693,"body":"They're not designing it generically."},{"startTime":413.693,"endTime":418.364,"body":"And so we are this ramp, if you like, to get into anyone's finances."},{"startTime":418.364,"endTime":418.975,"body":"Yeah."},{"startTime":418.975,"endTime":422.498,"body":"Penny, Penny, can I come in real quick since I did?"},{"startTime":422.498,"endTime":425.221,"body":"could we start with a question for you and David?"},{"startTime":425.221,"endTime":432.387,"body":"Because of course, we're recording this at a time when you do not want to use acronyms"},{"startTime":425.221,"endTime":432.387,"body":"like DEIA and things like that."},{"startTime":432.387,"endTime":438.985,"body":"one thing that I have found is that banks, especially looking at it from US lens, since"},{"startTime":432.387,"endTime":438.985,"body":"I'm in the United States,"},{"startTime":438.985,"endTime":440.206,"body":"Banks have made efforts."},{"startTime":440.206,"endTime":441.216,"body":"They've made some efforts."},{"startTime":441.216,"endTime":443.337,"body":"Financial institutions have made efforts."},{"startTime":443.337,"endTime":452.281,"body":"But I will tell you, and I won't tell you the bank, but a very large bank in the United"},{"startTime":443.337,"endTime":452.281,"body":"States, which is a global bank, invited me a couple of years to come in and talk to them"},{"startTime":452.281,"endTime":453.351,"body":"about accessibility."},{"startTime":453.351,"endTime":454.982,"body":"And I was sort of surprised."},{"startTime":454.982,"endTime":457.793,"body":"And they said, well, we have done all these things."},{"startTime":457.793,"endTime":459.104,"body":"We've got this program over here."},{"startTime":459.104,"endTime":459.724,"body":"We got this."},{"startTime":459.724,"endTime":460.324,"body":"You can do this."},{"startTime":460.324,"endTime":461.004,"body":"You can do this."},{"startTime":461.004,"endTime":465.479,"body":"They said, the problem is our wealthy customers"},{"startTime":465.479,"endTime":467.32,"body":"don't wanna use those side steps."},{"startTime":467.32,"endTime":475.944,"body":"And so they're really getting mad at us that the people with the money, they're finding"},{"startTime":467.32,"endTime":475.944,"body":"that the banking and the financial are not accessible to them."},{"startTime":475.944,"endTime":483.707,"body":"So we're like really sort of freaking out, because we did do these little band aids over"},{"startTime":475.944,"endTime":483.707,"body":"here, not their words, but for some reason it's not working."},{"startTime":483.707,"endTime":489.211,"body":"first of all, would just, because I hear what you're saying about Charlie, I've got Sarah"},{"startTime":483.707,"endTime":489.211,"body":"that can't really be included."},{"startTime":489.211,"endTime":490.952,"body":"But the reality is,"},{"startTime":491.503,"endTime":493.023,"body":"they're not doing it."},{"startTime":493.023,"endTime":494.525,"body":"And so I was just curious."},{"startTime":494.525,"endTime":503.883,"body":"And so I guess that's one reason why Bankability came around because we heard that they're"},{"startTime":494.525,"endTime":503.883,"body":"doing it, but they themselves have said, well, okay, it's not working for our wealthy"},{"startTime":503.883,"endTime":504.363,"body":"customers."},{"startTime":504.363,"endTime":505.905,"body":"We got to rethink this."},{"startTime":505.905,"endTime":507.646,"body":"So I was just curious."},{"startTime":507.646,"endTime":517.786,"body":"And also I use the hashtag human inclusion now, because I don't understand why technology"},{"startTime":507.646,"endTime":517.786,"body":"can't be available to us for every aspect of our lives."},{"startTime":517.786,"endTime":519.898,"body":"I'm now a senior citizen."},{"startTime":519.898,"endTime":522.631,"body":"And I don't hear as well as I used to."},{"startTime":522.631,"endTime":529.307,"body":"So I don't understand why the customers are not really being valued and included in the"},{"startTime":522.631,"endTime":529.307,"body":"banking and financial industry."},{"startTime":529.307,"endTime":530.98,"body":"And I was just thinking maybe y'all know."},{"startTime":530.98,"endTime":531.86,"body":"David."},{"startTime":532.103,"endTime":548.463,"body":"Well, I think the reality is that at every potential touch point, every potential step in"},{"startTime":532.103,"endTime":548.463,"body":"the journey from having an idea within a bank through to delivery to successful delivery"},{"startTime":548.463,"endTime":554.634,"body":"to a customer on anything really, particularly for accessibility."},{"startTime":554.634,"endTime":559.215,"body":"The culture doesn't support, doesn't..."},{"startTime":559.215,"endTime":562.728,"body":"doesn't default to thinking about inclusion."},{"startTime":562.728,"endTime":577.371,"body":"Because if it did, then the first thing that would happen at the ideation stage is that it"},{"startTime":562.728,"endTime":577.371,"body":"would, the teams involved would talk to and engage with the target groups that they would"},{"startTime":577.371,"endTime":580.764,"body":"be trying to assist when it comes to accessibility."},{"startTime":581.385,"endTime":583.936,"body":"That, generally speaking, does not happen."},{"startTime":583.995,"endTime":593.121,"body":"And so, you you kind of get into a bit of a default mode where teams work together."},{"startTime":593.121,"endTime":607.69,"body":"And then sometimes, if you're lucky, towards the end of it or the middle of it, there"},{"startTime":593.121,"endTime":607.69,"body":"might be some involvement with an accessibility consultancy group."},{"startTime":607.69,"endTime":610.291,"body":"Then it's a case of..."},{"startTime":610.336,"endTime":613.39,"body":"a big opportunity to that."},{"startTime":613.39,"endTime":616.772,"body":"to try and address something."},{"startTime":616.872,"endTime":622.695,"body":"There's also, banks typically move for two reasons."},{"startTime":623.156,"endTime":627.508,"body":"One is legislation and regulation, because they have to."},{"startTime":627.508,"endTime":638.645,"body":"And number two is bottom line profit, which can also become in the form of reducing costs."},{"startTime":638.645,"endTime":640.121,"body":"think about this."},{"startTime":640.121,"endTime":641.441,"body":"So."},{"startTime":641.677,"endTime":652.966,"body":"when you put all these factors together, some of the people within these massive"},{"startTime":641.677,"endTime":652.966,"body":"organizations who genuinely are trying to produce a better outcome for customers, they"},{"startTime":652.966,"endTime":657.029,"body":"keep hitting so many brick walls that eventually they get worn down."},{"startTime":657.029,"endTime":662.232,"body":"And this is because there is no or there's very little evidence of buying"},{"startTime":662.232,"endTime":663.523,"body":"from the board."},{"startTime":664.245,"endTime":674.202,"body":"So the board have these objectives which are to maximise return on investment for"},{"startTime":664.245,"endTime":674.202,"body":"shareholders and that doesn't typically go hand in hand with accessibility."},{"startTime":674.202,"endTime":682.626,"body":"I think also I'd like to add to that, and I've spoken to quite a few global banks, more so"},{"startTime":674.202,"endTime":682.626,"body":"over here in the UK for now, but I think their hands are tied with their legacy systems,"},{"startTime":682.626,"endTime":684.306,"body":"which are quite often broken."},{"startTime":684.306,"endTime":686.927,"body":"So they can't be nimble like we're being nimble."},{"startTime":686.927,"endTime":697.29,"body":"We've got a wish list and this wish list is being shared with people with the frustrations"},{"startTime":686.927,"endTime":697.29,"body":"to build it with the people that need these things to work differently."},{"startTime":697.91,"endTime":699.153,"body":"And we're just..."},{"startTime":699.153,"endTime":702.905,"body":"fresh pair of eyes on the situation that should have been tackled decades ago."},{"startTime":702.905,"endTime":707.907,"body":"But I've had banks say to me, we have other priorities right now, which I think is so"},{"startTime":702.905,"endTime":707.907,"body":"ableist."},{"startTime":707.907,"endTime":710.568,"body":"What, you've got other priorities rather than people?"},{"startTime":710.648,"endTime":711.968,"body":"How does that work?"},{"startTime":711.968,"endTime":718.504,"body":"So it's time to just do the right thing and show the banks how it should be done."},{"startTime":718.504,"endTime":719.515,"body":"children."},{"startTime":719.515,"endTime":727.895,"body":"For a great part of my life, bank means for me, I go to a branch, I talk with people."},{"startTime":727.895,"endTime":736.615,"body":"So I feel in those days banks were more accessible because people could just go regarding"},{"startTime":727.895,"endTime":736.615,"body":"of the age."},{"startTime":736.619,"endTime":740.802,"body":"You could go in and somebody would serve you and would talk with you."},{"startTime":741.163,"endTime":749.159,"body":"As a consequence of digitalization, sometimes also this impression that banks don't see"},{"startTime":741.163,"endTime":749.159,"body":"the customers anymore."},{"startTime":749.159,"endTime":751.021,"body":"So they are at home."},{"startTime":751.021,"endTime":758.721,"body":"you feel that the fact that customers no longer see their customers negatively impact the"},{"startTime":751.021,"endTime":758.721,"body":"fact that"},{"startTime":758.721,"endTime":761.522,"body":"They are not considering accessibility as they should."},{"startTime":761.765,"endTime":763.245,"body":"Definitely."},{"startTime":763.365,"endTime":773.925,"body":"Now, in using the UK as an example, 62 % of all bank branches since 2015 have been closed."},{"startTime":774.705,"endTime":789.573,"body":"And on average, banks believe that the cost reduction to overheads and expenses in closing"},{"startTime":774.705,"endTime":789.573,"body":"a branch will save them"},{"startTime":789.573,"endTime":798.395,"body":"make them for better power, for better statistics, so 21,000 units of energy would be too"},{"startTime":789.573,"endTime":798.395,"body":"much."},{"startTime":799.855,"endTime":803.755,"body":"So that's why I've been on this mission."},{"startTime":804.115,"endTime":807.375,"body":"I think that's question I've always had."},{"startTime":807.375,"endTime":810.099,"body":"I've been on this mission a long time."},{"startTime":810.099,"endTime":818.08,"body":"of course, it means that, you know, what used to be the case where there would be a very"},{"startTime":810.099,"endTime":818.08,"body":"nice lady behind the counter,"},{"startTime":818.08,"endTime":821.805,"body":"the counter."},{"startTime":821.805,"endTime":835.493,"body":"regular customers when they came in, understand that this particular customer might have"},{"startTime":821.805,"endTime":835.493,"body":"an impaired hearing and so would make a human bridge to support that need."},{"startTime":835.493,"endTime":837.134,"body":"That does not happen now."},{"startTime":837.134,"endTime":840.578,"body":"It doesn't happen within a banking app or existing banking apps."},{"startTime":840.578,"endTime":842.271,"body":"And so that's why"},{"startTime":842.271,"endTime":846.726,"body":"our bankability starting point is completely the opposite of the banks."},{"startTime":846.726,"endTime":847.586,"body":"And you know what?"},{"startTime":847.586,"endTime":853.91,"body":"Our driver is actually the optimized outcome for the user."},{"startTime":854.131,"endTime":866.082,"body":"It's actually not the ROI exclusively, because we believe that when you are delivering an"},{"startTime":854.131,"endTime":866.082,"body":"improved and optimized outcome for customers, the money side of things will just follow."},{"startTime":866.458,"endTime":880.068,"body":"Okay, if you've got happy users, will generate what you need to generate to carry on, to"},{"startTime":866.458,"endTime":880.068,"body":"continue developing and to deliver a return on investment for your investors."},{"startTime":880.429,"endTime":883.812,"body":"Okay, so this is profit with purpose."},{"startTime":883.812,"endTime":891.292,"body":"I'd like to show you guys that just at end of last year, David and I were invited to go to"},{"startTime":883.812,"endTime":891.292,"body":"London to a big round table event."},{"startTime":891.552,"endTime":901.083,"body":"And at this event were banks, insurance companies, people with learning disabilities, all"},{"startTime":891.552,"endTime":901.083,"body":"sorts of people that were relevant to ask their opinion."},{"startTime":901.083,"endTime":909.143,"body":"And it was very interesting because we were asked to use one of these voting tools on an"},{"startTime":901.083,"endTime":909.143,"body":"app where you can say, why hasn't it been made accessible before?"},{"startTime":909.143,"endTime":911.543,"body":"So the course came up on the screen, cash."},{"startTime":911.551,"endTime":915.071,"body":"ignorance, budget, those kind of things, the obvious really."},{"startTime":915.071,"endTime":922.491,"body":"But by the end of about an hour and a half, the people in that room were describing"},{"startTime":915.071,"endTime":922.491,"body":"exactly what we're building."},{"startTime":923.231,"endTime":924.651,"body":"I think you can imagine how that made me feel."},{"startTime":924.651,"endTime":925.551,"body":"Oh, it was incredible."},{"startTime":925.551,"endTime":929.171,"body":"I'm oh my word, at last it's dawning."},{"startTime":929.171,"endTime":931.711,"body":"But I've spoken to you a year ago and what is it?"},{"startTime":931.711,"endTime":933.991,"body":"So the time is definitely now."},{"startTime":933.991,"endTime":939.611,"body":"And they actually said what users need is hyper personalization."},{"startTime":939.672,"endTime":944.136,"body":"So that's a complex word."},{"startTime":944.136,"endTime":949.581,"body":"And so I think I know what it is, but maybe not all of our audience do."},{"startTime":949.581,"endTime":960.832,"body":"So maybe you can explain a bit more about what the Bankability app does and what you mean"},{"startTime":949.581,"endTime":960.832,"body":"by hyper personalisation so that the audience can really understand how you're solving"},{"startTime":960.832,"endTime":964.845,"body":"some of the problems that people are experiencing with mainstream banking."},{"startTime":967.535,"endTime":970.176,"body":"I'll do the non-techie version if you've done the techie version."},{"startTime":970.823,"endTime":972.383,"body":"Do you want to do the non-taking?"},{"startTime":972.781,"endTime":974.292,"body":"Okay."},{"startTime":974.292,"endTime":985.338,"body":"Being a non-techie, I would describe our app as a little bit like our users being able to"},{"startTime":974.292,"endTime":985.338,"body":"download an app and choose all their personal preferences, just like having a prescription"},{"startTime":985.338,"endTime":987.419,"body":"for your spectacles, your glasses."},{"startTime":987.419,"endTime":990.321,"body":"So it's not just off the shelf and they're green or they're blue."},{"startTime":990.321,"endTime":993.543,"body":"It's actually right for you and you only."},{"startTime":993.543,"endTime":1000.457,"body":"And then once they've chosen those preferences, whatever it might be, there's probably"},{"startTime":993.543,"endTime":1000.457,"body":"going to be million different choices they can have off this menu."},{"startTime":1000.607,"endTime":1002.088,"body":"then it's fixed."},{"startTime":1002.088,"endTime":1010.754,"body":"And every time they want to use our app again, no matter which bank accounts they're going"},{"startTime":1002.088,"endTime":1010.754,"body":"to go and have a little look at or to listen to, we remember what their preferences are."},{"startTime":1010.754,"endTime":1012.386,"body":"They don't have to start from scratch."},{"startTime":1012.386,"endTime":1014.068,"body":"I think to pick up on that."},{"startTime":1014.068,"endTime":1026.36,"body":"It's great that when we're not live yet, by the way, we just built our prototype and we"},{"startTime":1014.068,"endTime":1026.36,"body":"are looking for funding to continue and build the minimum viable product so we can be to"},{"startTime":1026.36,"endTime":1029.723,"body":"launch that and get moving."},{"startTime":1029.723,"endTime":1037.007,"body":"know, part of the challenge is even if"},{"startTime":1037.007,"endTime":1043.17,"body":"you get a snapshot in time of where one particular user is able to be on boarded."},{"startTime":1043.17,"endTime":1046.022,"body":"And we know that they like this particular font."},{"startTime":1046.022,"endTime":1049.326,"body":"They like their point size to be this particular size."},{"startTime":1049.326,"endTime":1058.144,"body":"They like these colors and whatever the mix of different things are to make it work for"},{"startTime":1049.326,"endTime":1058.144,"body":"that particular individual user."},{"startTime":1058.605,"endTime":1060.365,"body":"But people's condition"},{"startTime":1060.436,"endTime":1061.668,"body":"can change over time."},{"startTime":1061.668,"endTime":1068.853,"body":"It may be aware, the person may be aware of such a change, it may be a temporary change,"},{"startTime":1061.668,"endTime":1068.853,"body":"it may be a permanent change."},{"startTime":1068.853,"endTime":1074.276,"body":"It could be a degenerative lifelong series of changes."},{"startTime":1075.257,"endTime":1083.194,"body":"And so particularly if you think about on the dementia side of things, so early onset,"},{"startTime":1075.257,"endTime":1083.194,"body":"quite often the individual may not be aware."},{"startTime":1083.194,"endTime":1093.691,"body":"So one of the clever things that Bankability does is that we have this, we've designed"},{"startTime":1083.194,"endTime":1093.691,"body":"this wonderful AI backend system, ethical AI."},{"startTime":1093.991,"endTime":1103.804,"body":"And the way that this works in very simplistic terms, I, friendly enough, I'm also a"},{"startTime":1093.991,"endTime":1103.804,"body":"novoteki, is that it's monitoring and understanding the behavior"},{"startTime":1103.804,"endTime":1116.878,"body":"and the touch points that at each touch point of you using the app and referencing that"},{"startTime":1103.804,"endTime":1116.878,"body":"against all the other data points that we have in order to identify, okay, well, actually,"},{"startTime":1116.878,"endTime":1121.044,"body":"your previous usage was slightly different to how you're using it now."},{"startTime":1121.044,"endTime":1124.165,"body":"So that then makes us think that actually, all right."},{"startTime":1124.165,"endTime":1127.938,"body":"Well, there's been a bit of a change in this area."},{"startTime":1128.459,"endTime":1142.433,"body":"And so that we're able to proactively and prescriptively offer improvements for the user"},{"startTime":1128.459,"endTime":1142.433,"body":"without them having to know to ask or to be technical themselves."},{"startTime":1143.174,"endTime":1146.277,"body":"And all of this is done in a natural language way."},{"startTime":1146.277,"endTime":1149.962,"body":"that, know, particularly relevant for people who"},{"startTime":1149.972,"endTime":1150.396,"body":"Thank"},{"startTime":1150.396,"endTime":1163.473,"body":"know, have cognitive disabilities and the elderly, the older adults, I should say,"},{"startTime":1150.396,"endTime":1163.473,"body":"whereby, you know, there's all this concern about getting scammed or losing all their"},{"startTime":1163.473,"endTime":1166.265,"body":"money or fraud and security issues."},{"startTime":1166.265,"endTime":1172.102,"body":"So it's important that we're able to reassure users appropriately that"},{"startTime":1172.102,"endTime":1175.006,"body":"that we are providing a secure service."},{"startTime":1175.487,"endTime":1182.612,"body":"It's actually additional layers of security on top of what your bank already offers, but"},{"startTime":1175.487,"endTime":1182.612,"body":"not in a cumbersome way."},{"startTime":1182.612,"endTime":1184.101,"body":"game for some reason."},{"startTime":1184.101,"endTime":1185.022,"body":"David."},{"startTime":1185.109,"endTime":1196.009,"body":"can just add to that actually, just quickly, sorry Deborah, on top of lots of layers, it's"},{"startTime":1185.109,"endTime":1196.009,"body":"like a wafer, the bankability story, but another layer will be if a user thinks that they"},{"startTime":1196.009,"endTime":1205.189,"body":"want to pay for gym membership and they're going to pay £3,000, our sister will go, hmm,"},{"startTime":1196.009,"endTime":1205.189,"body":"that's quite a lot for gym membership."},{"startTime":1205.189,"endTime":1207.309,"body":"Let's just have a look at that a bit more closely."},{"startTime":1207.309,"endTime":1211.689,"body":"And for somebody who might not really understand where the decimal point is going."},{"startTime":1211.931,"endTime":1213.682,"body":"it might become quite pictorial."},{"startTime":1213.682,"endTime":1221.126,"body":"So they can see that you're talking about buying like a small car or a TV compared to"},{"startTime":1213.682,"endTime":1221.126,"body":"paying for a lunch or a gym membership."},{"startTime":1221.126,"endTime":1226.31,"body":"So it becomes really assistive without making people feel that they're losing their"},{"startTime":1221.126,"endTime":1226.31,"body":"independence."},{"startTime":1227.265,"endTime":1233.47,"body":"Penny and David, I just want to say that for the audience, I'm really blessed to be one of"},{"startTime":1227.265,"endTime":1233.47,"body":"your advisors."},{"startTime":1233.47,"endTime":1242.338,"body":"And so I know you've got a really big group, but it's really important people that are"},{"startTime":1233.47,"endTime":1242.338,"body":"doing that."},{"startTime":1242.338,"endTime":1245.5,"body":"So I want to give us a quick story."},{"startTime":1245.5,"endTime":1248.603,"body":"Lloyds of London, which I don't know them very well."},{"startTime":1248.603,"endTime":1250.275,"body":"I have a good impression of them."},{"startTime":1250.275,"endTime":1260.954,"body":"I know that they had used Be My Eyes to do a couple of things to support the banking that"},{"startTime":1250.275,"endTime":1260.954,"body":"needed to, the people that needed the extra support."},{"startTime":1260.954,"endTime":1265.678,"body":"But what they were surprised by was how valuable this was to the customers."},{"startTime":1265.678,"endTime":1273.024,"body":"So then they wound up opening it up to all the customers because as you were saying,"},{"startTime":1265.678,"endTime":1273.024,"body":"David, there is a lot of corruption going on right now."},{"startTime":1273.024,"endTime":1278.351,"body":"And so one thing I would like you to address is first of all,"},{"startTime":1278.351,"endTime":1287.58,"body":"Can any bank and financial institution, I know that right now you're starting in the UK"},{"startTime":1278.351,"endTime":1287.58,"body":"and there's regulatory and legislative things that have to be considered, but can anybody"},{"startTime":1287.58,"endTime":1288.171,"body":"do it?"},{"startTime":1288.171,"endTime":1296.128,"body":"Meaning any financial institution, but at the same time, I also would like you to talk,"},{"startTime":1288.171,"endTime":1296.128,"body":"can you talk about a few more scenarios?"},{"startTime":1296.128,"endTime":1301.95,"body":"Because I have a little bit more knowledge just because I've been tracking what you are"},{"startTime":1296.128,"endTime":1301.95,"body":"doing and involved, but."},{"startTime":1301.95,"endTime":1307.074,"body":"I think it would be helpful if you talked about some scenarios where people use the apps."},{"startTime":1307.074,"endTime":1312.207,"body":"Because I understand where you're going because I've been in the conversation, just to"},{"startTime":1307.074,"endTime":1312.207,"body":"help the audience a little bit more."},{"startTime":1312.207,"endTime":1319.711,"body":"from the perspective of the banking, the financial, and then the bank, and then the"},{"startTime":1312.207,"endTime":1319.711,"body":"perspective of, you know, the individuals and the families."},{"startTime":1319.711,"endTime":1322.712,"body":"My husband, the dementia one spoke to me."},{"startTime":1322.712,"endTime":1326.127,"body":"I walked my beautiful husband all the way through dementia till he passed."},{"startTime":1326.127,"endTime":1336.229,"body":"And yeah, I had to really change what we did and protect our family because sometimes you"},{"startTime":1326.127,"endTime":1336.229,"body":"don't know that, whoops, there's a problem until there's already a problem."},{"startTime":1336.229,"endTime":1337.613,"body":"So thank you."},{"startTime":1337.613,"endTime":1357.151,"body":"who might be wheelchair user."},{"startTime":1357.151,"endTime":1363.635,"body":"and they, they, they, the care and support that they receive are actually from external"},{"startTime":1357.151,"endTime":1363.635,"body":"parties."},{"startTime":1363.928,"endTime":1366.992,"body":"or they're in some form of supported living accommodation."},{"startTime":1366.992,"endTime":1378.024,"body":"It is not uncommon for those people to share their banking credentials with the third"},{"startTime":1366.992,"endTime":1378.024,"body":"party just in order for them to be able to complete a purchase."},{"startTime":1378.024,"endTime":1381.87,"body":"And obviously, immediately that is a potential security risk."},{"startTime":1381.87,"endTime":1384.477,"body":"So, you know, that is one example."},{"startTime":1384.477,"endTime":1394.686,"body":"But to your earlier question about can our technology, when it's completed, will it be"},{"startTime":1384.477,"endTime":1394.686,"body":"possible to use that by any bank anywhere in the world?"},{"startTime":1394.686,"endTime":1396.928,"body":"Well, the short answer to that is yes."},{"startTime":1396.928,"endTime":1402.993,"body":"So bankability itself is our first in-house B2B2C use case."},{"startTime":1402.993,"endTime":1409.181,"body":"And the reason why we're sort of building our own in-house use case is because, number"},{"startTime":1402.993,"endTime":1409.181,"body":"one, it doesn't exist elsewhere."},{"startTime":1409.181,"endTime":1416.127,"body":"Number two, banks don't ask me why, but typically they're sort of cynical until they see"},{"startTime":1409.181,"endTime":1416.127,"body":"something that's actually working."},{"startTime":1416.127,"endTime":1427.497,"body":"And number three, what it means is that from a backend point of view, in order for the way"},{"startTime":1416.127,"endTime":1427.497,"body":"that we're building this, when we're ready to launch, we'll actually have a B2B solution."},{"startTime":1427.497,"endTime":1431.623,"body":"that's available to any bank anywhere else."},{"startTime":1431.623,"endTime":1442.573,"body":"essentially without getting too technical about it, know, APIs, which can be incorporated"},{"startTime":1431.623,"endTime":1442.573,"body":"and integrated within an existing bank platform, regardless of which market they're in."},{"startTime":1442.573,"endTime":1446.881,"body":"And I think it's also important that, as I said before, we're going to be very generic."},{"startTime":1446.881,"endTime":1450.285,"body":"Anyone can use bankability no matter who they bank with."},{"startTime":1450.446,"endTime":1454.153,"body":"So it's not just for Lloyds or just for HSBC."},{"startTime":1454.153,"endTime":1457.397,"body":"It has to be completely accessible."},{"startTime":1458.972,"endTime":1468.324,"body":"Something that we read and were discussing in the past and with different people in the"},{"startTime":1458.972,"endTime":1468.324,"body":"area of security is,"},{"startTime":1468.324,"endTime":1477.218,"body":"accessibility, not sure if we can do it because, know, if we want to do cybersecurity, you"},{"startTime":1468.324,"endTime":1477.218,"body":"know, making accessible might be a problem, API systems."},{"startTime":1477.218,"endTime":1480.399,"body":"So sometimes we see this collision between the two."},{"startTime":1480.399,"endTime":1489.514,"body":"So David, know, and Penny, what can you tell us about your journey that somehow can help"},{"startTime":1480.399,"endTime":1489.514,"body":"us to push away this myth?"},{"startTime":1489.514,"endTime":1491.016,"body":"Okay, maybe I'll take that."},{"startTime":1491.016,"endTime":1504.541,"body":"the way that from a customer perspective, the way that this works through bankability is"},{"startTime":1491.016,"endTime":1504.541,"body":"that you've got bankability, think of bankability as an enabler."},{"startTime":1504.642,"endTime":1512.066,"body":"so bankability is enabling the user to be able to access their existing bank account."},{"startTime":1512.666,"endTime":1514.405,"body":"So all the security measures that"},{"startTime":1514.405,"endTime":1517.362,"body":"to manage the already funding flights."},{"startTime":1517.362,"endTime":1519.283,"body":"whichever bank that you bank with."},{"startTime":1519.283,"endTime":1523.566,"body":"you know, believe me, they'll be state of the art."},{"startTime":1523.566,"endTime":1526.732,"body":"It is one of the top areas that they do focus on."},{"startTime":1526.732,"endTime":1527.834,"body":"They're all in place."},{"startTime":1527.834,"endTime":1537.662,"body":"the additional security standards that we will be working to and incorporating will be in"},{"startTime":1527.834,"endTime":1537.662,"body":"addition to that."},{"startTime":1538.088,"endTime":1539.508,"body":"So"},{"startTime":1542.621,"endTime":1546.581,"body":"a lovely DNA, I'm not willing to access it."},{"startTime":1546.581,"endTime":1547.281,"body":"bank account."},{"startTime":1547.281,"endTime":1548.262,"body":"We're not a bank."},{"startTime":1548.262,"endTime":1556.313,"body":"We never will be a bank ever, ever, And in the UK, we have one of the regulators is called"},{"startTime":1548.262,"endTime":1556.313,"body":"the FCA, the Financial Conduct Authority."},{"startTime":1556.313,"endTime":1564.442,"body":"And if you wish to trade or have a brand name with those four letters involved, B-A-N-K,"},{"startTime":1556.313,"endTime":1564.442,"body":"then"},{"startTime":1564.442,"endTime":1571.752,"body":"Basically, you either have to be a bank or you need their permission once you've explained"},{"startTime":1564.442,"endTime":1571.752,"body":"to them exactly what it is that you're doing."},{"startTime":1571.752,"endTime":1580.562,"body":"And so we had that call with the FCA very, very early on, explained that we were an"},{"startTime":1571.752,"endTime":1580.562,"body":"accessibility enabler and they were absolutely fine with that."},{"startTime":1580.562,"endTime":1584.144,"body":"And so we overcame that particular potential hurdle."},{"startTime":1584.532,"endTime":1599.134,"body":"Okay, so and all of this is possible because of things like PSD2 and open banking, which"},{"startTime":1584.532,"endTime":1599.134,"body":"has changed the way that people are able to access their financial data, because"},{"startTime":1599.134,"endTime":1603.698,"body":"everybody's individual bank account data was kept by each individual bank."},{"startTime":1603.698,"endTime":1605.179,"body":"And so even"},{"startTime":1610.299,"endTime":1610.662,"body":"I'm"},{"startTime":1610.662,"endTime":1620.98,"body":"of those bank accounts and and and the opening up of that regulation which came from"},{"startTime":1610.662,"endTime":1620.98,"body":"Europe and I think we just lifted and shifted Then opened up the possibility of you"},{"startTime":1620.98,"endTime":1629.787,"body":"creating Bankability app which you can find if people are interested at bankability.app on"},{"startTime":1620.98,"endTime":1629.787,"body":"the web and"},{"startTime":1630.652,"endTime":1642.137,"body":"That then opens up the doors for you to create something that people can customize to"},{"startTime":1630.652,"endTime":1642.137,"body":"their own use and can use with multiple different banks."},{"startTime":1642.137,"endTime":1651.993,"body":"So just before we close, we do need to close, are there anything that you, any final"},{"startTime":1642.137,"endTime":1651.993,"body":"things that you want to sort of get out there to our audience in terms of, you are there"},{"startTime":1651.993,"endTime":1656.145,"body":"people that you wish to be connecting with who can help you on your mission?"},{"startTime":1656.145,"endTime":1672.748,"body":"Yeah, we definitely welcome contacts and introductions to any parties, whether they be"},{"startTime":1656.145,"endTime":1672.748,"body":"individuals or organisations that understand the mission that we're on and would like to"},{"startTime":1672.748,"endTime":1674.41,"body":"help us to get there."},{"startTime":1674.41,"endTime":1680.074,"body":"And so, you know, right now, one of the most important things that we're looking for is"},{"startTime":1674.41,"endTime":1680.074,"body":"investment."},{"startTime":1687.586,"endTime":1689.146,"body":"On a show."},{"startTime":1689.146,"endTime":1690.186,"body":"Face time."},{"startTime":1690.746,"endTime":1691.978,"body":"is aligned with the mission."},{"startTime":1691.978,"endTime":1702.325,"body":"Yeah, I'd also like to add that we would like to encourage anybody listening and all your"},{"startTime":1691.978,"endTime":1702.325,"body":"friends to go to our website and to join our waiting list where those numbers will speak"},{"startTime":1702.325,"endTime":1703.196,"body":"volumes."},{"startTime":1703.196,"endTime":1709.921,"body":"And we do actually have a whole list of potential investors waiting until we have our MVP,"},{"startTime":1703.196,"endTime":1709.921,"body":"our minimal viable product."},{"startTime":1709.921,"endTime":1712.314,"body":"So we're just nearly there."},{"startTime":1712.314,"endTime":1715.442,"body":"It's a bit of a chicken and egg situation, but we're almost there, folks."},{"startTime":1715.442,"endTime":1719.999,"body":"But we need to make this happen as soon as possible because people are getting frustrated."},{"startTime":1719.999,"endTime":1723.824,"body":"It's a human right to have access to their finances."},{"startTime":1724.053,"endTime":1724.581,"body":"I'm sorry."},{"startTime":1724.581,"endTime":1726.862,"body":"think right now it's more important than ever."},{"startTime":1726.862,"endTime":1728.613,"body":"I applaud you, David and Penny."},{"startTime":1728.613,"endTime":1732.124,"body":"I know the path you've been on, because I've also been on it."},{"startTime":1732.124,"endTime":1735.274,"body":"And it's really, really tough changing the world."},{"startTime":1735.274,"endTime":1738.126,"body":"But I think you're needed more than ever before."},{"startTime":1738.126,"endTime":1740.806,"body":"I hope that people will take the time to check it out."},{"startTime":1740.806,"endTime":1749.145,"body":"And it seems to me the right funders are funders that have people that are impacted in"},{"startTime":1740.806,"endTime":1749.145,"body":"their family, so people that really care about making a difference."},{"startTime":1749.145,"endTime":1749.606,"body":"Yeah."},{"startTime":1749.606,"endTime":1750.078,"body":"Yeah."},{"startTime":1750.078,"endTime":1750.299,"body":"right."},{"startTime":1750.299,"endTime":1757.853,"body":"And I believe that once we get our first milestone investor, lots of others will follow"},{"startTime":1750.299,"endTime":1757.853,"body":"because it's actually the right thing to do."},{"startTime":1757.938,"endTime":1758.783,"body":"Thank you."},{"startTime":1758.783,"endTime":1759.523,"body":"Super."},{"startTime":1759.523,"endTime":1764.966,"body":"So, thank you so much for sharing your story, the information about the work you're doing."},{"startTime":1764.966,"endTime":1768.989,"body":"Look forward to continuing this discussion on social media."},{"startTime":1768.989,"endTime":1770.149,"body":"We're on Blue Sky, folks."},{"startTime":1770.149,"endTime":1772.793,"body":"Access Chat is on Blue Sky every Tuesday."},{"startTime":1772.793,"endTime":1779.018,"body":"And also, thank you to Amazon and MyClearText for keeping us on air and keeping us"},{"startTime":1772.793,"endTime":1779.018,"body":"captured."},{"startTime":1779.018,"endTime":1780.258,"body":"Thank you very much."},{"startTime":1780.398,"endTime":1780.949,"body":"Thanks guys."},{"startTime":1780.949,"endTime":1783.174,"body":"Thank you."}]}