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Cori Garrod is an expert in contact centers. In this episode she discusses the importance of having a good call center for a self-storage business. She emphasizes the need for compassionate and knowledgeable staff who can provide excellent customer service. 

Garrod also highlights the importance of being ready to close a sale at every customer interaction, whether it's through a website, phone call, or in-person visit. And she shares the pros and cons of having an in-house call center versus outsourcing to a third party. 

WHAT TO LISTEN FOR
2:17 Digital transition and online rentals
5:01 The importance of customer service in contact centers
6:38 In-house vs third party contact centers
26:11 Being ready to close sales

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ABOUT CORI GARROD
Cori has over two decades of expertise in the self-storage industry. With a strong focus on local SEO, digital marketing, customer experience, online reputation management, and contact center operations and technologies. 

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