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Postal Biz-Buzz

Using the Power of Positive Psychology to Enhance the Customer Experience

July 08, 2020 Art Gerckens
Postal Biz-Buzz
Using the Power of Positive Psychology to Enhance the Customer Experience
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Postal Biz-Buzz
Using the Power of Positive Psychology to Enhance the Customer Experience
Jul 08, 2020
Art Gerckens

Host Art Gerckens welcomes Wanda Santos-Haynes, USPS Manager, Consumer and Industry Contact and Positive Psychology expert. Wanda explains the principles of Positive Psychology and the value of fostering a growth mindset in the workplace to produce better customer outcomes.     

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Show Notes

Host Art Gerckens welcomes Wanda Santos-Haynes, USPS Manager, Consumer and Industry Contact and Positive Psychology expert. Wanda explains the principles of Positive Psychology and the value of fostering a growth mindset in the workplace to produce better customer outcomes.