{"version":"1.0.0","segments":[{"speaker":"Unknown","startTime":8.28,"endTime":10.47,"body":"Today I am talking"},{"speaker":"Unknown","startTime":8.28,"endTime":10.47,"body":"about conflict."},{"speaker":"Unknown","startTime":14.34,"endTime":17.46,"body":"We often think of conflict as"},{"speaker":"Unknown","startTime":14.34,"endTime":17.46,"body":"something that is destructive,"},{"speaker":"Unknown","startTime":17.82,"endTime":21.93,"body":"and it often is, but there are"},{"speaker":"Unknown","startTime":17.82,"endTime":21.93,"body":"times when healthy conflict can"},{"speaker":"Unknown","startTime":21.93,"endTime":25.98,"body":"drive you to a new level of"},{"speaker":"Unknown","startTime":21.93,"endTime":25.98,"body":"excellence. As leaders, I want"},{"speaker":"Unknown","startTime":25.98,"endTime":29.37,"body":"you to determine which type of"},{"speaker":"Unknown","startTime":25.98,"endTime":29.37,"body":"conflict you are dealing with,"},{"speaker":"Unknown","startTime":29.64,"endTime":33.75,"body":"and take action immediately to"},{"speaker":"Unknown","startTime":29.64,"endTime":33.75,"body":"stop the unhealthy conflict. You"},{"speaker":"Unknown","startTime":33.75,"endTime":36.93,"body":"need to encourage healthy"},{"speaker":"Unknown","startTime":33.75,"endTime":36.93,"body":"personal interactions that"},{"speaker":"Unknown","startTime":36.93,"endTime":41.4,"body":"focuses on growing your team. It"},{"speaker":"Unknown","startTime":36.93,"endTime":41.4,"body":"can be done, please enjoy the"},{"speaker":"Unknown","startTime":41.4,"endTime":45.09,"body":"episode. Welcome to the finance"},{"speaker":"Unknown","startTime":41.4,"endTime":45.09,"body":"leader podcast where leadership"},{"speaker":"Unknown","startTime":45.09,"endTime":49.08,"body":"is bigger than the numbers. I am"},{"speaker":"Unknown","startTime":45.09,"endTime":49.08,"body":"your host Stephen McLain. This"},{"speaker":"Unknown","startTime":49.08,"endTime":52.71,"body":"is the podcast for developing"},{"speaker":"Unknown","startTime":49.08,"endTime":52.71,"body":"leaders in finance and"},{"speaker":"Unknown","startTime":52.71,"endTime":56.73,"body":"accounting. This is episode"},{"speaker":"Unknown","startTime":52.71,"endTime":56.73,"body":"number 43. And I'll be talking"},{"speaker":"Unknown","startTime":56.73,"endTime":60.18,"body":"about managing conflict. And I"},{"speaker":"Unknown","startTime":56.73,"endTime":60.18,"body":"will highlight the following"},{"speaker":"Unknown","startTime":60.18,"endTime":64.56,"body":"topics. Number one, you created"},{"speaker":"Unknown","startTime":60.18,"endTime":64.56,"body":"the team culture that you have."},{"speaker":"Unknown","startTime":65.04,"endTime":69.09,"body":"Number two, get out front early"},{"speaker":"Unknown","startTime":65.04,"endTime":69.09,"body":"when you see signs of conflict"},{"speaker":"Unknown","startTime":69.09,"endTime":73.2,"body":"between team members. Number"},{"speaker":"Unknown","startTime":69.09,"endTime":73.2,"body":"three, realize when you need to"},{"speaker":"Unknown","startTime":73.2,"endTime":77.58,"body":"bring in additional resources."},{"speaker":"Unknown","startTime":73.2,"endTime":77.58,"body":"And number four continue to grow"},{"speaker":"Unknown","startTime":77.58,"endTime":82.2,"body":"a positive, healthy team"},{"speaker":"Unknown","startTime":77.58,"endTime":82.2,"body":"culture. Psychologist Kenneth"},{"speaker":"Unknown","startTime":82.2,"endTime":87.18,"body":"Kay said, if we manage conflict"},{"speaker":"Unknown","startTime":82.2,"endTime":87.18,"body":"constructively, we harness its"},{"speaker":"Unknown","startTime":87.18,"endTime":91.95,"body":"energy for creativity and"},{"speaker":"Unknown","startTime":87.18,"endTime":91.95,"body":"development. We are already two"},{"speaker":"Unknown","startTime":91.95,"endTime":97.26,"body":"months into 2021. And I bet that"},{"speaker":"Unknown","startTime":91.95,"endTime":97.26,"body":"most new year's resolutions have"},{"speaker":"Unknown","startTime":97.26,"endTime":101.85,"body":"been forgotten. Most people are"},{"speaker":"Unknown","startTime":97.26,"endTime":101.85,"body":"back to old habits. And we'll be"},{"speaker":"Unknown","startTime":101.85,"endTime":106.59,"body":"making the same resolutions next"},{"speaker":"Unknown","startTime":101.85,"endTime":106.59,"body":"year that will offer no solution"},{"speaker":"Unknown","startTime":106.77,"endTime":111.06,"body":"to their problem. Those who"},{"speaker":"Unknown","startTime":106.77,"endTime":111.06,"body":"properly plan goals are probably"},{"speaker":"Unknown","startTime":111.06,"endTime":116.04,"body":"getting along in 2021 very well"},{"speaker":"Unknown","startTime":111.06,"endTime":116.04,"body":"because they are assessing where"},{"speaker":"Unknown","startTime":116.04,"endTime":121.08,"body":"they are and making adjustments,"},{"speaker":"Unknown","startTime":116.04,"endTime":121.08,"body":"recording successes and seeing"},{"speaker":"Unknown","startTime":121.08,"endTime":124.56,"body":"where they need to go to next. I"},{"speaker":"Unknown","startTime":121.08,"endTime":124.56,"body":"love goal planning and"},{"speaker":"Unknown","startTime":124.56,"endTime":128.85,"body":"execution, it's a far better way"},{"speaker":"Unknown","startTime":124.56,"endTime":128.85,"body":"to determine your pathway to the"},{"speaker":"Unknown","startTime":128.85,"endTime":132.99,"body":"future. So continue what you're"},{"speaker":"Unknown","startTime":128.85,"endTime":132.99,"body":"doing. Continue to assess your"},{"speaker":"Unknown","startTime":132.99,"endTime":136.74,"body":"goals, where you are, where"},{"speaker":"Unknown","startTime":132.99,"endTime":136.74,"body":"you're going, make those"},{"speaker":"Unknown","startTime":136.74,"endTime":141.36,"body":"adjustments, update your"},{"speaker":"Unknown","startTime":136.74,"endTime":141.36,"body":"calendar. And also continue to"},{"speaker":"Unknown","startTime":141.36,"endTime":145.77,"body":"just to look to where you want"},{"speaker":"Unknown","startTime":141.36,"endTime":145.77,"body":"to go. keep working at it. Keep"},{"speaker":"Unknown","startTime":145.8,"endTime":149.19,"body":"working the goal planning"},{"speaker":"Unknown","startTime":145.8,"endTime":149.19,"body":"process, because it's never"},{"speaker":"Unknown","startTime":149.19,"endTime":152.34,"body":"ending. You kind of see where"},{"speaker":"Unknown","startTime":149.19,"endTime":152.34,"body":"you are, you see where you want"},{"speaker":"Unknown","startTime":152.34,"endTime":156.81,"body":"to go. And you see what"},{"speaker":"Unknown","startTime":152.34,"endTime":156.81,"body":"successes you've had. And also"},{"speaker":"Unknown","startTime":156.87,"endTime":159.45,"body":"additional things that you need"},{"speaker":"Unknown","startTime":156.87,"endTime":159.45,"body":"to add into your goals and"},{"speaker":"Unknown","startTime":159.45,"endTime":162.81,"body":"continue to break them up so"},{"speaker":"Unknown","startTime":159.45,"endTime":162.81,"body":"that they can be more easily"},{"speaker":"Unknown","startTime":162.84,"endTime":166.89,"body":"achievable. This week, we are"},{"speaker":"Unknown","startTime":162.84,"endTime":166.89,"body":"talking about conflict. Often"},{"speaker":"Unknown","startTime":166.89,"endTime":170.61,"body":"when we think of conflict. It's"},{"speaker":"Unknown","startTime":166.89,"endTime":170.61,"body":"about two personalities clashing"},{"speaker":"Unknown","startTime":170.67,"endTime":174.6,"body":"which is often true. conflict"},{"speaker":"Unknown","startTime":170.67,"endTime":174.6,"body":"can be both unhealthy and"},{"speaker":"Unknown","startTime":174.6,"endTime":178.5,"body":"healthy. And we often think"},{"speaker":"Unknown","startTime":174.6,"endTime":178.5,"body":"about the unhealthy stress"},{"speaker":"Unknown","startTime":178.5,"endTime":183.12,"body":"causing version only. Now"},{"speaker":"Unknown","startTime":178.5,"endTime":183.12,"body":"avoiding it is not the answer."},{"speaker":"Unknown","startTime":183.18,"endTime":186.84,"body":"If you are leading a team, you"},{"speaker":"Unknown","startTime":183.18,"endTime":186.84,"body":"are responsible for creating a"},{"speaker":"Unknown","startTime":186.84,"endTime":189.81,"body":"healthy environment for the"},{"speaker":"Unknown","startTime":186.84,"endTime":189.81,"body":"entire team. So we need to be"},{"speaker":"Unknown","startTime":189.81,"endTime":193.26,"body":"aware of and address conflict"},{"speaker":"Unknown","startTime":189.81,"endTime":193.26,"body":"from the many angles and"},{"speaker":"Unknown","startTime":193.26,"endTime":197.13,"body":"situations. Your team members"},{"speaker":"Unknown","startTime":193.26,"endTime":197.13,"body":"may be clashing you might be"},{"speaker":"Unknown","startTime":197.13,"endTime":200.55,"body":"witnessing conflict between"},{"speaker":"Unknown","startTime":197.13,"endTime":200.55,"body":"managers and with senior"},{"speaker":"Unknown","startTime":200.55,"endTime":205.2,"body":"leaders, which can create"},{"speaker":"Unknown","startTime":200.55,"endTime":205.2,"body":"awkward situations. You might"},{"speaker":"Unknown","startTime":205.2,"endTime":208.68,"body":"also be having conflict with"},{"speaker":"Unknown","startTime":205.2,"endTime":208.68,"body":"your own team members, or with a"},{"speaker":"Unknown","startTime":208.68,"endTime":212.61,"body":"peer or even your own"},{"speaker":"Unknown","startTime":208.68,"endTime":212.61,"body":"supervisor. conflict can destroy"},{"speaker":"Unknown","startTime":212.61,"endTime":217.68,"body":"a team. It can create unhealthy"},{"speaker":"Unknown","startTime":212.61,"endTime":217.68,"body":"competition, divided team and"},{"speaker":"Unknown","startTime":217.68,"endTime":221.52,"body":"even bullying. And that is why"},{"speaker":"Unknown","startTime":217.68,"endTime":221.52,"body":"we need to continually be"},{"speaker":"Unknown","startTime":221.52,"endTime":225.75,"body":"building a supportive culture,"},{"speaker":"Unknown","startTime":221.52,"endTime":225.75,"body":"upholding standards of behavior"},{"speaker":"Unknown","startTime":226.05,"endTime":230.34,"body":"and be focused on our people."},{"speaker":"Unknown","startTime":226.05,"endTime":230.34,"body":"Now healthy conflict can drive"},{"speaker":"Unknown","startTime":230.34,"endTime":233.7,"body":"us to a higher level of"},{"speaker":"Unknown","startTime":230.34,"endTime":233.7,"body":"excellence when we respect each"},{"speaker":"Unknown","startTime":233.7,"endTime":238.35,"body":"other and can challenge each"},{"speaker":"Unknown","startTime":233.7,"endTime":238.35,"body":"other and challenge ideas. That"},{"speaker":"Unknown","startTime":238.35,"endTime":242.82,"body":"is where healthy conflict can"},{"speaker":"Unknown","startTime":238.35,"endTime":242.82,"body":"reside. Lots of good can come"},{"speaker":"Unknown","startTime":242.82,"endTime":246.96,"body":"from healthy conflict. Necessary"},{"speaker":"Unknown","startTime":242.82,"endTime":246.96,"body":"change comes from healthy"},{"speaker":"Unknown","startTime":246.96,"endTime":250.26,"body":"conflict. You can't change"},{"speaker":"Unknown","startTime":246.96,"endTime":250.26,"body":"anything if you don't find"},{"speaker":"Unknown","startTime":250.26,"endTime":254.01,"body":"conflict with a policy or a"},{"speaker":"Unknown","startTime":250.26,"endTime":254.01,"body":"process you're dealing with."},{"speaker":"Unknown","startTime":254.46,"endTime":258.75,"body":"Change is usually the result of"},{"speaker":"Unknown","startTime":254.46,"endTime":258.75,"body":"a conflict. We disagree with"},{"speaker":"Unknown","startTime":258.75,"endTime":263.13,"body":"something. So healthy conflict"},{"speaker":"Unknown","startTime":258.75,"endTime":263.13,"body":"is to be encouraged. I have seen"},{"speaker":"Unknown","startTime":263.13,"endTime":267.39,"body":"conflict erupt many times over"},{"speaker":"Unknown","startTime":263.13,"endTime":267.39,"body":"my career. It often comes from"},{"speaker":"Unknown","startTime":267.42,"endTime":271.83,"body":"egos and stubbornness. If we"},{"speaker":"Unknown","startTime":267.42,"endTime":271.83,"body":"manage and encourage the right"},{"speaker":"Unknown","startTime":271.83,"endTime":275.97,"body":"conflict, it can be amazing and"},{"speaker":"Unknown","startTime":271.83,"endTime":275.97,"body":"drives everyone to a higher"},{"speaker":"Unknown","startTime":275.97,"endTime":280.02,"body":"level of excellence, a deeper"},{"speaker":"Unknown","startTime":275.97,"endTime":280.02,"body":"level of respect, and a real"},{"speaker":"Unknown","startTime":280.02,"endTime":284.01,"body":"focus on growth. Let's say that"},{"speaker":"Unknown","startTime":280.02,"endTime":284.01,"body":"someone presents a good idea."},{"speaker":"Unknown","startTime":284.04,"endTime":287.19,"body":"Not a great idea, but a good"},{"speaker":"Unknown","startTime":284.04,"endTime":287.19,"body":"idea. It's something we can work"},{"speaker":"Unknown","startTime":287.19,"endTime":291.78,"body":"with. We can go in a number of"},{"speaker":"Unknown","startTime":287.19,"endTime":291.78,"body":"directions with this. The jerk"},{"speaker":"Unknown","startTime":291.78,"endTime":295.89,"body":"on the team could say bad things"},{"speaker":"Unknown","startTime":291.78,"endTime":295.89,"body":"about the idea, thus hurting the"},{"speaker":"Unknown","startTime":295.89,"endTime":299.97,"body":"person who presented the idea or"},{"speaker":"Unknown","startTime":295.89,"endTime":299.97,"body":"the same"},{"speaker":"Unknown","startTime":300.0,"endTime":304.83,"body":"person could say that the idea"},{"speaker":"Unknown","startTime":300.0,"endTime":304.83,"body":"has promise. And this is how we"},{"speaker":"Unknown","startTime":304.83,"endTime":308.85,"body":"make it better. Great work and"},{"speaker":"Unknown","startTime":304.83,"endTime":308.85,"body":"coming up with that. Now, these"},{"speaker":"Unknown","startTime":308.85,"endTime":312.9,"body":"are two different approaches,"},{"speaker":"Unknown","startTime":308.85,"endTime":312.9,"body":"and two different outcomes. If"},{"speaker":"Unknown","startTime":312.9,"endTime":316.38,"body":"you treat the person who came up"},{"speaker":"Unknown","startTime":312.9,"endTime":316.38,"body":"with the idea horribly, that"},{"speaker":"Unknown","startTime":316.38,"endTime":320.46,"body":"person will never present an"},{"speaker":"Unknown","startTime":316.38,"endTime":320.46,"body":"idea ever again, and the team"},{"speaker":"Unknown","startTime":320.46,"endTime":324.21,"body":"and the organization will miss"},{"speaker":"Unknown","startTime":320.46,"endTime":324.21,"body":"out, we need to create the"},{"speaker":"Unknown","startTime":324.21,"endTime":329.55,"body":"culture where input can be"},{"speaker":"Unknown","startTime":324.21,"endTime":329.55,"body":"created and presented, and no"},{"speaker":"Unknown","startTime":329.55,"endTime":333.12,"body":"one gets hurt in the meantime,"},{"speaker":"Unknown","startTime":329.55,"endTime":333.12,"body":"and the team is pushed to our"},{"speaker":"Unknown","startTime":333.12,"endTime":337.11,"body":"higher level, we need to teach"},{"speaker":"Unknown","startTime":333.12,"endTime":337.11,"body":"people that it's okay to build"},{"speaker":"Unknown","startTime":337.11,"endTime":341.88,"body":"on a base idea. And everyone"},{"speaker":"Unknown","startTime":337.11,"endTime":341.88,"body":"comes out better as leader, you"},{"speaker":"Unknown","startTime":341.88,"endTime":345.33,"body":"set the tone, you ought to be a"},{"speaker":"Unknown","startTime":341.88,"endTime":345.33,"body":"teacher for what you're"},{"speaker":"Unknown","startTime":345.33,"endTime":349.5,"body":"expecting regarding appropriate"},{"speaker":"Unknown","startTime":345.33,"endTime":349.5,"body":"behavior, and what results your"},{"speaker":"Unknown","startTime":349.5,"endTime":353.25,"body":"team will achieve. And the other"},{"speaker":"Unknown","startTime":349.5,"endTime":353.25,"body":"piece of this is that when you"},{"speaker":"Unknown","startTime":353.25,"endTime":356.88,"body":"do present an idea, you have to"},{"speaker":"Unknown","startTime":353.25,"endTime":356.88,"body":"understand that we will probably"},{"speaker":"Unknown","startTime":356.88,"endTime":360.3,"body":"build on that idea, especially"},{"speaker":"Unknown","startTime":356.88,"endTime":360.3,"body":"if it's a good one, and may not"},{"speaker":"Unknown","startTime":360.3,"endTime":363.96,"body":"be a great one right now. But we"},{"speaker":"Unknown","startTime":360.3,"endTime":363.96,"body":"will turn it into a great idea"},{"speaker":"Unknown","startTime":364.29,"endTime":367.92,"body":"as we go around the room. So we"},{"speaker":"Unknown","startTime":364.29,"endTime":367.92,"body":"need to make sure that our"},{"speaker":"Unknown","startTime":367.92,"endTime":372.57,"body":"people understand that it's okay"},{"speaker":"Unknown","startTime":367.92,"endTime":372.57,"body":"that you present something that"},{"speaker":"Unknown","startTime":372.57,"endTime":376.77,"body":"we can work with. And don't get"},{"speaker":"Unknown","startTime":372.57,"endTime":376.77,"body":"offended by that you presented"},{"speaker":"Unknown","startTime":376.83,"endTime":380.16,"body":"something really outstanding."},{"speaker":"Unknown","startTime":376.83,"endTime":380.16,"body":"And that we can build on it and"},{"speaker":"Unknown","startTime":380.16,"endTime":383.01,"body":"make it even better make it even"},{"speaker":"Unknown","startTime":380.16,"endTime":383.01,"body":"better for the organization."},{"speaker":"Unknown","startTime":383.4,"endTime":386.52,"body":"Because once we go around the"},{"speaker":"Unknown","startTime":383.4,"endTime":386.52,"body":"room, people give their input"},{"speaker":"Unknown","startTime":386.52,"endTime":389.25,"body":"and we can find something that"},{"speaker":"Unknown","startTime":386.52,"endTime":389.25,"body":"we can really work with"},{"speaker":"Unknown","startTime":389.25,"endTime":391.41,"body":"something we can build on"},{"speaker":"Unknown","startTime":389.25,"endTime":391.41,"body":"something we can really turn"},{"speaker":"Unknown","startTime":391.41,"endTime":394.62,"body":"into something that will make"},{"speaker":"Unknown","startTime":391.41,"endTime":394.62,"body":"change. And we can bring maybe"},{"speaker":"Unknown","startTime":394.62,"endTime":399.42,"body":"new ideas and new new products"},{"speaker":"Unknown","startTime":394.62,"endTime":399.42,"body":"or services or a new process or"},{"speaker":"Unknown","startTime":399.84,"endTime":402.96,"body":"a great way to do something"},{"speaker":"Unknown","startTime":399.84,"endTime":402.96,"body":"different for the organization."},{"speaker":"Unknown","startTime":403.44,"endTime":406.53,"body":"So we just need to make sure as"},{"speaker":"Unknown","startTime":403.44,"endTime":406.53,"body":"leader we are setting the tone"},{"speaker":"Unknown","startTime":406.53,"endTime":411.33,"body":"for expectations, behavior, and"},{"speaker":"Unknown","startTime":406.53,"endTime":411.33,"body":"how each person respects the"},{"speaker":"Unknown","startTime":411.33,"endTime":414.36,"body":"other person. Now let's talk"},{"speaker":"Unknown","startTime":411.33,"endTime":414.36,"body":"about how to deal with conflict."},{"speaker":"Unknown","startTime":414.72,"endTime":419.7,"body":"Number one, you created the team"},{"speaker":"Unknown","startTime":414.72,"endTime":419.7,"body":"culture you have the example you"},{"speaker":"Unknown","startTime":419.7,"endTime":424.14,"body":"set what behavior you allow, and"},{"speaker":"Unknown","startTime":419.7,"endTime":424.14,"body":"the overall work ethic that is"},{"speaker":"Unknown","startTime":424.14,"endTime":427.83,"body":"set in comes back to you as a"},{"speaker":"Unknown","startTime":424.14,"endTime":427.83,"body":"leader, your team will"},{"speaker":"Unknown","startTime":427.83,"endTime":431.64,"body":"continually be looking for the"},{"speaker":"Unknown","startTime":427.83,"endTime":431.64,"body":"boundaries, like a young child"},{"speaker":"Unknown","startTime":431.64,"endTime":435.3,"body":"will be doing what you talk"},{"speaker":"Unknown","startTime":431.64,"endTime":435.3,"body":"about. And what people see you"},{"speaker":"Unknown","startTime":435.3,"endTime":439.38,"body":"doing will be what your team"},{"speaker":"Unknown","startTime":435.3,"endTime":439.38,"body":"does, and behaves towards"},{"speaker":"Unknown","startTime":439.38,"endTime":444.03,"body":"others. You set the speed and"},{"speaker":"Unknown","startTime":439.38,"endTime":444.03,"body":"the level of excellence. You set"},{"speaker":"Unknown","startTime":444.03,"endTime":448.47,"body":"how people are treated, and how"},{"speaker":"Unknown","startTime":444.03,"endTime":448.47,"body":"much you respect others, your"},{"speaker":"Unknown","startTime":448.47,"endTime":452.91,"body":"conduct your words and your"},{"speaker":"Unknown","startTime":448.47,"endTime":452.91,"body":"actions. Speak louder as to what"},{"speaker":"Unknown","startTime":452.91,"endTime":457.23,"body":"the culture you get on the team."},{"speaker":"Unknown","startTime":452.91,"endTime":457.23,"body":"It begins and ends with you as"},{"speaker":"Unknown","startTime":457.23,"endTime":461.28,"body":"the leader. If you set the tone"},{"speaker":"Unknown","startTime":457.23,"endTime":461.28,"body":"for respect, and a respectful"},{"speaker":"Unknown","startTime":461.28,"endTime":464.91,"body":"engagement of the sharing of"},{"speaker":"Unknown","startTime":461.28,"endTime":464.91,"body":"ideas, then that is what you"},{"speaker":"Unknown","startTime":464.91,"endTime":468.66,"body":"will get. Don't forget how you"},{"speaker":"Unknown","startTime":464.91,"endTime":468.66,"body":"influence the culture by your"},{"speaker":"Unknown","startTime":468.66,"endTime":473.79,"body":"own actions and attitude. The"},{"speaker":"Unknown","startTime":468.66,"endTime":473.79,"body":"team will adopt your habits and"},{"speaker":"Unknown","startTime":473.79,"endTime":478.05,"body":"how you treat others. Number"},{"speaker":"Unknown","startTime":473.79,"endTime":478.05,"body":"two, get out front early when"},{"speaker":"Unknown","startTime":478.05,"endTime":481.77,"body":"you see signs of conflict"},{"speaker":"Unknown","startTime":478.05,"endTime":481.77,"body":"between team members determine"},{"speaker":"Unknown","startTime":481.77,"endTime":486.27,"body":"if you're seeing unhealthy or"},{"speaker":"Unknown","startTime":481.77,"endTime":486.27,"body":"healthy conflict. And it usually"},{"speaker":"Unknown","startTime":486.27,"endTime":490.32,"body":"forms around respect is any"},{"speaker":"Unknown","startTime":486.27,"endTime":490.32,"body":"party crossing personal"},{"speaker":"Unknown","startTime":490.32,"endTime":495.63,"body":"boundaries, being offensive,"},{"speaker":"Unknown","startTime":490.32,"endTime":495.63,"body":"harassing, or bullying? Anything"},{"speaker":"Unknown","startTime":495.63,"endTime":499.56,"body":"not considered to be the norm."},{"speaker":"Unknown","startTime":495.63,"endTime":499.56,"body":"Challenging an idea or a"},{"speaker":"Unknown","startTime":499.56,"endTime":503.73,"body":"suggestion, if done respectfully"},{"speaker":"Unknown","startTime":499.56,"endTime":503.73,"body":"is healthy and good. We want"},{"speaker":"Unknown","startTime":503.73,"endTime":507.6,"body":"this. We want to encourage this."},{"speaker":"Unknown","startTime":503.73,"endTime":507.6,"body":"This will bring out better"},{"speaker":"Unknown","startTime":507.6,"endTime":511.59,"body":"ideas. Usually this is a culture"},{"speaker":"Unknown","startTime":507.6,"endTime":511.59,"body":"we want. And we're no one gets"},{"speaker":"Unknown","startTime":511.59,"endTime":515.91,"body":"hurt that their idea is being"},{"speaker":"Unknown","startTime":511.59,"endTime":515.91,"body":"challenged is ideal. But it is"},{"speaker":"Unknown","startTime":515.91,"endTime":519.63,"body":"difficult to achieve sometimes."},{"speaker":"Unknown","startTime":515.91,"endTime":519.63,"body":"But keep working at that"},{"speaker":"Unknown","startTime":519.63,"endTime":523.68,"body":"culture, we want that one. Now"},{"speaker":"Unknown","startTime":519.63,"endTime":523.68,"body":"attacking a person is not"},{"speaker":"Unknown","startTime":523.68,"endTime":528.36,"body":"healthy and needs to be stopped."},{"speaker":"Unknown","startTime":523.68,"endTime":528.36,"body":"an unhealthy conflict needs to"},{"speaker":"Unknown","startTime":528.36,"endTime":532.02,"body":"be stopped immediately. And if"},{"speaker":"Unknown","startTime":528.36,"endTime":532.02,"body":"that is being done in a public"},{"speaker":"Unknown","startTime":532.02,"endTime":535.71,"body":"manner, you need to step in,"},{"speaker":"Unknown","startTime":532.02,"endTime":535.71,"body":"especially in public. When"},{"speaker":"Unknown","startTime":535.71,"endTime":539.7,"body":"you're dealing with unresolved"},{"speaker":"Unknown","startTime":535.71,"endTime":539.7,"body":"conflict. And I'm talking about"},{"speaker":"Unknown","startTime":539.7,"endTime":543.63,"body":"over maybe days and weeks and"},{"speaker":"Unknown","startTime":539.7,"endTime":543.63,"body":"months. Try to help the two"},{"speaker":"Unknown","startTime":543.63,"endTime":547.98,"body":"parties find commonalities and"},{"speaker":"Unknown","startTime":543.63,"endTime":547.98,"body":"the root of the conflict, give"},{"speaker":"Unknown","startTime":547.98,"endTime":551.49,"body":"stern warnings that they will"},{"speaker":"Unknown","startTime":547.98,"endTime":551.49,"body":"not disrupt the team. Now this"},{"speaker":"Unknown","startTime":551.49,"endTime":556.29,"body":"leads us into the third issue."},{"speaker":"Unknown","startTime":551.49,"endTime":556.29,"body":"Number three, realize when you"},{"speaker":"Unknown","startTime":556.29,"endTime":559.74,"body":"need to bring in additional"},{"speaker":"Unknown","startTime":556.29,"endTime":559.74,"body":"resources if the conflict"},{"speaker":"Unknown","startTime":559.74,"endTime":563.07,"body":"between our team members"},{"speaker":"Unknown","startTime":559.74,"endTime":563.07,"body":"continues without resolution."},{"speaker":"Unknown","startTime":563.61,"endTime":566.58,"body":"Even though you have arbitrated"},{"speaker":"Unknown","startTime":563.61,"endTime":566.58,"body":"it and tried to find common"},{"speaker":"Unknown","startTime":566.58,"endTime":570.27,"body":"ground, you may need to"},{"speaker":"Unknown","startTime":566.58,"endTime":570.27,"body":"formalize it by writing it out"},{"speaker":"Unknown","startTime":570.3,"endTime":573.84,"body":"especially if the two parties"},{"speaker":"Unknown","startTime":570.3,"endTime":573.84,"body":"are bothering others. The work"},{"speaker":"Unknown","startTime":573.84,"endTime":577.44,"body":"is not getting done and the"},{"speaker":"Unknown","startTime":573.84,"endTime":577.44,"body":"organizational values have been"},{"speaker":"Unknown","startTime":577.44,"endTime":581.97,"body":"violated. Additionally, you may"},{"speaker":"Unknown","startTime":577.44,"endTime":581.97,"body":"need to bring in expertise from"},{"speaker":"Unknown","startTime":582.0,"endTime":586.74,"body":"HR or other department that has"},{"speaker":"Unknown","startTime":582.0,"endTime":586.74,"body":"resources to resolve it."},{"speaker":"Unknown","startTime":586.83,"endTime":590.22,"body":"Especially if it's a reason"},{"speaker":"Unknown","startTime":586.83,"endTime":590.22,"body":"beyond the scope of a"},{"speaker":"Unknown","startTime":590.22,"endTime":593.97,"body":"personality conflict, like"},{"speaker":"Unknown","startTime":590.22,"endTime":593.97,"body":"harassment or other similar"},{"speaker":"Unknown","startTime":593.97,"endTime":598.71,"body":"issue and get the proper"},{"speaker":"Unknown","startTime":593.97,"endTime":598.71,"body":"intervention documented. develop"},{"speaker":"Unknown","startTime":598.71,"endTime":599.97,"body":"a plan and"},{"speaker":"Unknown","startTime":600.0,"endTime":603.12,"body":"make the right decisions around"},{"speaker":"Unknown","startTime":600.0,"endTime":603.12,"body":"it. Depending upon the conflict,"},{"speaker":"Unknown","startTime":603.54,"endTime":607.8,"body":"and share you are protecting all"},{"speaker":"Unknown","startTime":603.54,"endTime":607.8,"body":"parties as best you can. It's a"},{"speaker":"Unknown","startTime":607.8,"endTime":611.64,"body":"tough topic for sure. But"},{"speaker":"Unknown","startTime":607.8,"endTime":611.64,"body":"maintain order, calm and peace"},{"speaker":"Unknown","startTime":611.67,"endTime":615.24,"body":"for the good of the group, and"},{"speaker":"Unknown","startTime":611.67,"endTime":615.24,"body":"go get the additional resources"},{"speaker":"Unknown","startTime":615.27,"endTime":618.93,"body":"that fit the problem. Number"},{"speaker":"Unknown","startTime":615.27,"endTime":618.93,"body":"four, continue to grow a"},{"speaker":"Unknown","startTime":618.93,"endTime":622.86,"body":"positive, healthy team culture,"},{"speaker":"Unknown","startTime":618.93,"endTime":622.86,"body":"we need to build a team of"},{"speaker":"Unknown","startTime":622.86,"endTime":626.46,"body":"common respect where we don't"},{"speaker":"Unknown","startTime":622.86,"endTime":626.46,"body":"bully and also we don't have"},{"speaker":"Unknown","startTime":626.46,"endTime":631.11,"body":"super sensitive egos, or nothing"},{"speaker":"Unknown","startTime":626.46,"endTime":631.11,"body":"we say can't be challenged."},{"speaker":"Unknown","startTime":631.68,"endTime":635.82,"body":"Every idea and concept must be"},{"speaker":"Unknown","startTime":631.68,"endTime":635.82,"body":"challenged until it is perfected"},{"speaker":"Unknown","startTime":636.12,"endTime":639.99,"body":"and molded to see if it will"},{"speaker":"Unknown","startTime":636.12,"endTime":639.99,"body":"work properly. We need to build"},{"speaker":"Unknown","startTime":639.99,"endTime":644.7,"body":"a team that has healthy conflict"},{"speaker":"Unknown","startTime":639.99,"endTime":644.7,"body":"and healthy competition. I know"},{"speaker":"Unknown","startTime":644.7,"endTime":648.3,"body":"easier said than done. But this"},{"speaker":"Unknown","startTime":644.7,"endTime":648.3,"body":"comes from your role as teacher"},{"speaker":"Unknown","startTime":648.36,"endTime":652.53,"body":"and setting the right example,"},{"speaker":"Unknown","startTime":648.36,"endTime":652.53,"body":"set expectations, we know that"},{"speaker":"Unknown","startTime":652.53,"endTime":657.54,"body":"conflict will be inevitable it"},{"speaker":"Unknown","startTime":652.53,"endTime":657.54,"body":"will happen. But if we teach and"},{"speaker":"Unknown","startTime":657.54,"endTime":661.83,"body":"enforce how we treat others, and"},{"speaker":"Unknown","startTime":657.54,"endTime":661.83,"body":"by our own example, we can"},{"speaker":"Unknown","startTime":661.83,"endTime":664.95,"body":"respectfully hold others"},{"speaker":"Unknown","startTime":661.83,"endTime":664.95,"body":"accountable. And also"},{"speaker":"Unknown","startTime":664.95,"endTime":670.62,"body":"respectfully disagree. It begins"},{"speaker":"Unknown","startTime":664.95,"endTime":670.62,"body":"and ends with you as the leader"},{"speaker":"Unknown","startTime":670.62,"endTime":674.31,"body":"of the team. For an easy one."},{"speaker":"Unknown","startTime":670.62,"endTime":674.31,"body":"Today, I want you to grow your"},{"speaker":"Unknown","startTime":674.31,"endTime":678.12,"body":"understanding on the difference"},{"speaker":"Unknown","startTime":674.31,"endTime":678.12,"body":"between healthy and unhealthy"},{"speaker":"Unknown","startTime":678.12,"endTime":682.59,"body":"conflict and determine your"},{"speaker":"Unknown","startTime":678.12,"endTime":682.59,"body":"approach to both. Number one,"},{"speaker":"Unknown","startTime":682.77,"endTime":686.76,"body":"what will you do to grow healthy"},{"speaker":"Unknown","startTime":682.77,"endTime":686.76,"body":"interactions between members of"},{"speaker":"Unknown","startTime":686.76,"endTime":691.23,"body":"your team? And number two, how"},{"speaker":"Unknown","startTime":686.76,"endTime":691.23,"body":"will you handle ongoing"},{"speaker":"Unknown","startTime":691.26,"endTime":695.55,"body":"unhealthy conflict between two"},{"speaker":"Unknown","startTime":691.26,"endTime":695.55,"body":"members of your team. This is an"},{"speaker":"Unknown","startTime":695.55,"endTime":700.65,"body":"important skill to grow and add"},{"speaker":"Unknown","startTime":695.55,"endTime":700.65,"body":"to your toolkit. Additionally,"},{"speaker":"Unknown","startTime":700.71,"endTime":703.5,"body":"find out what resources your"},{"speaker":"Unknown","startTime":700.71,"endTime":703.5,"body":"company has to offer for"},{"speaker":"Unknown","startTime":703.5,"endTime":707.61,"body":"situations involving harassment"},{"speaker":"Unknown","startTime":703.5,"endTime":707.61,"body":"and discrimination. With these"},{"speaker":"Unknown","startTime":707.61,"endTime":711.51,"body":"situations, you may need"},{"speaker":"Unknown","startTime":707.61,"endTime":711.51,"body":"additional outside help to work"},{"speaker":"Unknown","startTime":711.51,"endTime":714.57,"body":"through the problem and find a"},{"speaker":"Unknown","startTime":711.51,"endTime":714.57,"body":"resolution that protects"},{"speaker":"Unknown","startTime":714.57,"endTime":718.29,"body":"everyone involved. And that is"},{"speaker":"Unknown","startTime":714.57,"endTime":718.29,"body":"compliant with company policy"},{"speaker":"Unknown","startTime":718.35,"endTime":722.4,"body":"and the law have this knowledge"},{"speaker":"Unknown","startTime":718.35,"endTime":722.4,"body":"available so you can go to it if"},{"speaker":"Unknown","startTime":722.4,"endTime":726.18,"body":"the situation requires it. These"},{"speaker":"Unknown","startTime":722.4,"endTime":726.18,"body":"are not easy situations to"},{"speaker":"Unknown","startTime":726.18,"endTime":729.72,"body":"navigate on your own. So please"},{"speaker":"Unknown","startTime":726.18,"endTime":729.72,"body":"don't go it alone involve"},{"speaker":"Unknown","startTime":729.75,"endTime":734.91,"body":"experts on policy and the law. I"},{"speaker":"Unknown","startTime":729.75,"endTime":734.91,"body":"have a free guide for you. It's"},{"speaker":"Unknown","startTime":734.91,"endTime":738.09,"body":"called the leadership growth"},{"speaker":"Unknown","startTime":734.91,"endTime":738.09,"body":"blueprint for finance and"},{"speaker":"Unknown","startTime":738.09,"endTime":741.42,"body":"accounting managers. In the"},{"speaker":"Unknown","startTime":738.09,"endTime":741.42,"body":"guide I talked about three"},{"speaker":"Unknown","startTime":741.42,"endTime":746.7,"body":"leadership areas communication,"},{"speaker":"Unknown","startTime":741.42,"endTime":746.7,"body":"team growth, and empowerment."},{"speaker":"Unknown","startTime":747.09,"endTime":749.73,"body":"Plus a few recommendations"},{"speaker":"Unknown","startTime":747.09,"endTime":749.73,"body":"around challenges with the"},{"speaker":"Unknown","startTime":749.73,"endTime":753.72,"body":"systems you are probably using"},{"speaker":"Unknown","startTime":749.73,"endTime":753.72,"body":"to complete your work. The link"},{"speaker":"Unknown","startTime":753.72,"endTime":756.66,"body":"to the guide is in the episode"},{"speaker":"Unknown","startTime":753.72,"endTime":756.66,"body":"description. Or you can go to"},{"speaker":"Unknown","startTime":756.66,"endTime":760.59,"body":"Stephen mclain.com. Please use"},{"speaker":"Unknown","startTime":756.66,"endTime":760.59,"body":"it to help you with a few"},{"speaker":"Unknown","startTime":760.59,"endTime":764.7,"body":"leadership wins today. Thank"},{"speaker":"Unknown","startTime":760.59,"endTime":764.7,"body":"you. This episode is sponsored"},{"speaker":"Unknown","startTime":764.7,"endTime":767.34,"body":"by my new online course"},{"speaker":"Unknown","startTime":764.7,"endTime":767.34,"body":"offerings to finance leader"},{"speaker":"Unknown","startTime":767.34,"endTime":770.73,"body":"Academy is called adventure"},{"speaker":"Unknown","startTime":767.34,"endTime":770.73,"body":"finance and accounting career"},{"speaker":"Unknown","startTime":770.94,"endTime":774.75,"body":"developing a promotion strategy"},{"speaker":"Unknown","startTime":770.94,"endTime":774.75,"body":"that will set you apart. Are you"},{"speaker":"Unknown","startTime":774.75,"endTime":777.33,"body":"having difficulty getting"},{"speaker":"Unknown","startTime":774.75,"endTime":777.33,"body":"recognition from your leadership"},{"speaker":"Unknown","startTime":777.33,"endTime":779.85,"body":"despite all the hard work you"},{"speaker":"Unknown","startTime":777.33,"endTime":779.85,"body":"put into your job and your"},{"speaker":"Unknown","startTime":779.85,"endTime":783.24,"body":"organization. To advance your"},{"speaker":"Unknown","startTime":779.85,"endTime":783.24,"body":"career you must set yourself"},{"speaker":"Unknown","startTime":783.24,"endTime":786.63,"body":"apart from your peers and you"},{"speaker":"Unknown","startTime":783.24,"endTime":786.63,"body":"must be marketing yourself"},{"speaker":"Unknown","startTime":786.66,"endTime":790.77,"body":"constantly. Showing up every day"},{"speaker":"Unknown","startTime":786.66,"endTime":790.77,"body":"and completing your daily tasks"},{"speaker":"Unknown","startTime":790.8,"endTime":794.1,"body":"even to a high degree of"},{"speaker":"Unknown","startTime":790.8,"endTime":794.1,"body":"excellence will not guarantee a"},{"speaker":"Unknown","startTime":794.1,"endTime":797.37,"body":"promotion. This course helps you"},{"speaker":"Unknown","startTime":794.1,"endTime":797.37,"body":"establish your professional"},{"speaker":"Unknown","startTime":797.37,"endTime":801.0,"body":"foundation and how you can set"},{"speaker":"Unknown","startTime":797.37,"endTime":801.0,"body":"yourself apart from your peers"},{"speaker":"Unknown","startTime":801.03,"endTime":804.0,"body":"by growing your leadership"},{"speaker":"Unknown","startTime":801.03,"endTime":804.0,"body":"skills and developing your"},{"speaker":"Unknown","startTime":804.0,"endTime":807.81,"body":"executive presence. You can go"},{"speaker":"Unknown","startTime":804.0,"endTime":807.81,"body":"to Stephen McLain calm for more"},{"speaker":"Unknown","startTime":807.81,"endTime":811.14,"body":"details. Today I talked about"},{"speaker":"Unknown","startTime":807.81,"endTime":811.14,"body":"dealing with conflict and"},{"speaker":"Unknown","startTime":811.14,"endTime":815.37,"body":"highlighted the following"},{"speaker":"Unknown","startTime":811.14,"endTime":815.37,"body":"points. Number one, you created"},{"speaker":"Unknown","startTime":815.37,"endTime":819.9,"body":"the team culture that you have."},{"speaker":"Unknown","startTime":815.37,"endTime":819.9,"body":"Number two, get out front early"},{"speaker":"Unknown","startTime":819.9,"endTime":823.65,"body":"when you see signs of conflict"},{"speaker":"Unknown","startTime":819.9,"endTime":823.65,"body":"between team members. Number"},{"speaker":"Unknown","startTime":823.65,"endTime":827.31,"body":"three, realize when you need to"},{"speaker":"Unknown","startTime":823.65,"endTime":827.31,"body":"bring in additional resources"},{"speaker":"Unknown","startTime":827.7,"endTime":832.35,"body":"and for continued to grow a"},{"speaker":"Unknown","startTime":827.7,"endTime":832.35,"body":"positive healthy team culture."},{"speaker":"Unknown","startTime":832.59,"endTime":835.95,"body":"As leaders our approach to"},{"speaker":"Unknown","startTime":832.59,"endTime":835.95,"body":"conflict is often missing."},{"speaker":"Unknown","startTime":836.28,"endTime":839.88,"body":"Because we don't know what to do"},{"speaker":"Unknown","startTime":836.28,"endTime":839.88,"body":"we usually try to avoid it,"},{"speaker":"Unknown","startTime":839.97,"endTime":843.24,"body":"which is the wrong answer. We"},{"speaker":"Unknown","startTime":839.97,"endTime":843.24,"body":"don't know how to increase the"},{"speaker":"Unknown","startTime":843.24,"endTime":847.8,"body":"healthy interactions that lead"},{"speaker":"Unknown","startTime":843.24,"endTime":847.8,"body":"to incredible outcomes. I want"},{"speaker":"Unknown","startTime":847.8,"endTime":851.61,"body":"to encourage you to look into"},{"speaker":"Unknown","startTime":847.8,"endTime":851.61,"body":"how you can help your team with"},{"speaker":"Unknown","startTime":851.61,"endTime":856.11,"body":"healthy ways to manage issues"},{"speaker":"Unknown","startTime":851.61,"endTime":856.11,"body":"and how to elevate each other to"},{"speaker":"Unknown","startTime":856.11,"endTime":859.5,"body":"a higher level. Next week, I"},{"speaker":"Unknown","startTime":856.11,"endTime":859.5,"body":"will be discussing mentorship"},{"speaker":"Unknown","startTime":859.56,"endTime":863.64,"body":"and why it's important to find a"},{"speaker":"Unknown","startTime":859.56,"endTime":863.64,"body":"great mentor to help in your"},{"speaker":"Unknown","startTime":863.64,"endTime":867.33,"body":"career. I hope you enjoyed the"},{"speaker":"Unknown","startTime":863.64,"endTime":867.33,"body":"finance leader Podcast. I am"},{"speaker":"Unknown","startTime":867.33,"endTime":870.45,"body":"dedicated to helping you grow"},{"speaker":"Unknown","startTime":867.33,"endTime":870.45,"body":"your leadership. I hope you"},{"speaker":"Unknown","startTime":870.45,"endTime":873.9,"body":"enjoyed the show. You can get"},{"speaker":"Unknown","startTime":870.45,"endTime":873.9,"body":"this episode wherever you find"},{"speaker":"Unknown","startTime":873.9,"endTime":877.65,"body":"podcasts. Until next time, you"},{"speaker":"Unknown","startTime":873.9,"endTime":877.65,"body":"can check out more resources at"},{"speaker":"Unknown","startTime":877.65,"endTime":881.67,"body":"Stephen McLain calm and sign up"},{"speaker":"Unknown","startTime":877.65,"endTime":881.67,"body":"for my updates so you don't miss"},{"speaker":"Unknown","startTime":881.67,"endTime":885.78,"body":"an episode of the show. And now"},{"speaker":"Unknown","startTime":881.67,"endTime":885.78,"body":"to lead your team and I'll see"},{"speaker":"Unknown","startTime":885.78,"endTime":887.19,"body":"you next time. Thank you"}]}