{"version":"1.0.0","segments":[{"speaker":"Stephen McLain","startTime":6.45,"endTime":8.19,"body":"This week I'm"},{"speaker":"Stephen McLain","startTime":6.45,"endTime":8.19,"body":"talking about setting"},{"speaker":"Stephen McLain","startTime":8.22,"endTime":14.49,"body":"expectations for your team"},{"speaker":"Stephen McLain","startTime":8.22,"endTime":14.49,"body":"members. What you do what you"},{"speaker":"Stephen McLain","startTime":14.49,"endTime":18.0,"body":"hold us accountable, and what do"},{"speaker":"Stephen McLain","startTime":14.49,"endTime":18.0,"body":"you let slide as far as behavior"},{"speaker":"Stephen McLain","startTime":18.0,"endTime":21.84,"body":"and work performance will become"},{"speaker":"Stephen McLain","startTime":18.0,"endTime":21.84,"body":"new standards. set clear"},{"speaker":"Stephen McLain","startTime":21.84,"endTime":24.99,"body":"expectations up front and then"},{"speaker":"Stephen McLain","startTime":21.84,"endTime":24.99,"body":"follow through with them, which"},{"speaker":"Stephen McLain","startTime":24.99,"endTime":28.17,"body":"includes your own personal"},{"speaker":"Stephen McLain","startTime":24.99,"endTime":28.17,"body":"behavior and work performance."},{"speaker":"Stephen McLain","startTime":28.23,"endTime":32.37,"body":"clear communication is always"},{"speaker":"Stephen McLain","startTime":28.23,"endTime":32.37,"body":"key to clear expectations."},{"speaker":"Stephen McLain","startTime":32.79,"endTime":36.27,"body":"Please enjoy the episode."},{"speaker":"Stephen McLain","startTime":32.79,"endTime":36.27,"body":"Welcome to the finance leader"},{"speaker":"Stephen McLain","startTime":36.27,"endTime":40.05,"body":"podcast where leadership is"},{"speaker":"Stephen McLain","startTime":36.27,"endTime":40.05,"body":"bigger than the numbers. I am"},{"speaker":"Stephen McLain","startTime":40.05,"endTime":43.92,"body":"your host Stephen McLain. This"},{"speaker":"Stephen McLain","startTime":40.05,"endTime":43.92,"body":"is the podcast for developing"},{"speaker":"Stephen McLain","startTime":43.92,"endTime":47.52,"body":"leaders in finance, and"},{"speaker":"Stephen McLain","startTime":43.92,"endTime":47.52,"body":"accounting. This is episode"},{"speaker":"Stephen McLain","startTime":47.52,"endTime":51.57,"body":"number 47. And I will be talking"},{"speaker":"Stephen McLain","startTime":47.52,"endTime":51.57,"body":"about setting expectations. And"},{"speaker":"Stephen McLain","startTime":51.57,"endTime":55.14,"body":"we'll highlight the following"},{"speaker":"Stephen McLain","startTime":51.57,"endTime":55.14,"body":"topics. Number one, effective"},{"speaker":"Stephen McLain","startTime":55.14,"endTime":59.64,"body":"communication is the key. Number"},{"speaker":"Stephen McLain","startTime":55.14,"endTime":59.64,"body":"two, matching team culture and"},{"speaker":"Stephen McLain","startTime":59.64,"endTime":63.12,"body":"your expectations. And three,"},{"speaker":"Stephen McLain","startTime":59.64,"endTime":63.12,"body":"you must hold everyone"},{"speaker":"Stephen McLain","startTime":63.12,"endTime":67.86,"body":"accountable, including yourself."},{"speaker":"Stephen McLain","startTime":63.12,"endTime":67.86,"body":"Apple executive, Angela urens"},{"speaker":"Stephen McLain","startTime":67.89,"endTime":71.19,"body":"said, everyone talks about"},{"speaker":"Stephen McLain","startTime":67.89,"endTime":71.19,"body":"building a relationship with"},{"speaker":"Stephen McLain","startTime":71.19,"endTime":75.51,"body":"your customer. I think you build"},{"speaker":"Stephen McLain","startTime":71.19,"endTime":75.51,"body":"one with your employees first."},{"speaker":"Stephen McLain","startTime":75.87,"endTime":79.26,"body":"This season of the podcast is"},{"speaker":"Stephen McLain","startTime":75.87,"endTime":79.26,"body":"about leading your team and"},{"speaker":"Stephen McLain","startTime":79.26,"endTime":82.26,"body":"setting your team up for"},{"speaker":"Stephen McLain","startTime":79.26,"endTime":82.26,"body":"success. It's how you fill the"},{"speaker":"Stephen McLain","startTime":82.26,"endTime":86.01,"body":"spots in your team, to what"},{"speaker":"Stephen McLain","startTime":82.26,"endTime":86.01,"body":"values are important, and how we"},{"speaker":"Stephen McLain","startTime":86.01,"endTime":90.21,"body":"communicate how we want our team"},{"speaker":"Stephen McLain","startTime":86.01,"endTime":90.21,"body":"to perform an act every day."},{"speaker":"Stephen McLain","startTime":90.57,"endTime":94.47,"body":"becoming a leader is investing"},{"speaker":"Stephen McLain","startTime":90.57,"endTime":94.47,"body":"in ourselves. So we know how to"},{"speaker":"Stephen McLain","startTime":94.47,"endTime":98.43,"body":"invest in our team to make them"},{"speaker":"Stephen McLain","startTime":94.47,"endTime":98.43,"body":"better with every action, and"},{"speaker":"Stephen McLain","startTime":98.43,"endTime":102.78,"body":"every task we complete as a"},{"speaker":"Stephen McLain","startTime":98.43,"endTime":102.78,"body":"team. Two weeks ago on episode"},{"speaker":"Stephen McLain","startTime":102.78,"endTime":107.52,"body":"45. I talked about recruiting"},{"speaker":"Stephen McLain","startTime":102.78,"endTime":107.52,"body":"and hiring new team members. We"},{"speaker":"Stephen McLain","startTime":107.52,"endTime":110.64,"body":"need to expand the pipeline to"},{"speaker":"Stephen McLain","startTime":107.52,"endTime":110.64,"body":"increase our chance to get"},{"speaker":"Stephen McLain","startTime":110.64,"endTime":115.2,"body":"better candidates. And it's"},{"speaker":"Stephen McLain","startTime":110.64,"endTime":115.2,"body":"critical to partner with HR so"},{"speaker":"Stephen McLain","startTime":115.2,"endTime":118.05,"body":"you can best influence the"},{"speaker":"Stephen McLain","startTime":115.2,"endTime":118.05,"body":"pipeline and the recruiting"},{"speaker":"Stephen McLain","startTime":118.05,"endTime":123.63,"body":"strategy. Last week on episode"},{"speaker":"Stephen McLain","startTime":118.05,"endTime":123.63,"body":"46 was about team culture, which"},{"speaker":"Stephen McLain","startTime":123.63,"endTime":127.41,"body":"influences how the team performs"},{"speaker":"Stephen McLain","startTime":123.63,"endTime":127.41,"body":"together, and how everyone"},{"speaker":"Stephen McLain","startTime":127.41,"endTime":130.89,"body":"respects each other. What"},{"speaker":"Stephen McLain","startTime":127.41,"endTime":130.89,"body":"culture Do you want within your"},{"speaker":"Stephen McLain","startTime":130.89,"endTime":135.21,"body":"team. What you choose and what"},{"speaker":"Stephen McLain","startTime":130.89,"endTime":135.21,"body":"you allow will affect everyone's"},{"speaker":"Stephen McLain","startTime":135.21,"endTime":138.69,"body":"overall work experience and"},{"speaker":"Stephen McLain","startTime":135.21,"endTime":138.69,"body":"performance. What you"},{"speaker":"Stephen McLain","startTime":138.69,"endTime":142.74,"body":"communicate what you enforce and"},{"speaker":"Stephen McLain","startTime":138.69,"endTime":142.74,"body":"how you personally behave"},{"speaker":"Stephen McLain","startTime":143.04,"endTime":147.48,"body":"affects the team culture you"},{"speaker":"Stephen McLain","startTime":143.04,"endTime":147.48,"body":"have. This week, I am talking"},{"speaker":"Stephen McLain","startTime":147.48,"endTime":150.39,"body":"about setting the right"},{"speaker":"Stephen McLain","startTime":147.48,"endTime":150.39,"body":"expectations for your team"},{"speaker":"Stephen McLain","startTime":150.39,"endTime":153.75,"body":"members. It's essential that you"},{"speaker":"Stephen McLain","startTime":150.39,"endTime":153.75,"body":"get this right when a new team"},{"speaker":"Stephen McLain","startTime":153.75,"endTime":156.99,"body":"member comes on board. And it's"},{"speaker":"Stephen McLain","startTime":153.75,"endTime":156.99,"body":"important for your current team"},{"speaker":"Stephen McLain","startTime":156.99,"endTime":161.55,"body":"members to an expectation is a"},{"speaker":"Stephen McLain","startTime":156.99,"endTime":161.55,"body":"behavior, an attitude or a"},{"speaker":"Stephen McLain","startTime":161.55,"endTime":164.79,"body":"process that you are"},{"speaker":"Stephen McLain","startTime":161.55,"endTime":164.79,"body":"anticipating your team member to"},{"speaker":"Stephen McLain","startTime":164.79,"endTime":169.02,"body":"perform to a set standard"},{"speaker":"Stephen McLain","startTime":164.79,"endTime":169.02,"body":"continually. Sometimes it takes"},{"speaker":"Stephen McLain","startTime":169.02,"endTime":173.55,"body":"training and coaching to align"},{"speaker":"Stephen McLain","startTime":169.02,"endTime":173.55,"body":"people to expectations. We set"},{"speaker":"Stephen McLain","startTime":173.55,"endTime":177.36,"body":"expectations. So we established"},{"speaker":"Stephen McLain","startTime":173.55,"endTime":177.36,"body":"a baseline of what we want our"},{"speaker":"Stephen McLain","startTime":177.36,"endTime":181.92,"body":"team to do. How can you review"},{"speaker":"Stephen McLain","startTime":177.36,"endTime":181.92,"body":"performance or coach someone if"},{"speaker":"Stephen McLain","startTime":181.92,"endTime":185.94,"body":"you have never talked about"},{"speaker":"Stephen McLain","startTime":181.92,"endTime":185.94,"body":"expectations. As leaders, we"},{"speaker":"Stephen McLain","startTime":185.94,"endTime":189.9,"body":"want our team to grow. We want"},{"speaker":"Stephen McLain","startTime":185.94,"endTime":189.9,"body":"to see each person develop and"},{"speaker":"Stephen McLain","startTime":189.9,"endTime":194.64,"body":"become better each day, and with"},{"speaker":"Stephen McLain","startTime":189.9,"endTime":194.64,"body":"each task or project. When we"},{"speaker":"Stephen McLain","startTime":194.64,"endTime":198.21,"body":"align our expectations with our"},{"speaker":"Stephen McLain","startTime":194.64,"endTime":198.21,"body":"vision and goals. And we"},{"speaker":"Stephen McLain","startTime":198.21,"endTime":201.99,"body":"communicate that clearly to our"},{"speaker":"Stephen McLain","startTime":198.21,"endTime":201.99,"body":"team. We then show the level of"},{"speaker":"Stephen McLain","startTime":201.99,"endTime":205.92,"body":"excellence we want. Your team"},{"speaker":"Stephen McLain","startTime":201.99,"endTime":205.92,"body":"members who embrace this will"},{"speaker":"Stephen McLain","startTime":205.92,"endTime":210.15,"body":"rise and hopefully exceed your"},{"speaker":"Stephen McLain","startTime":205.92,"endTime":210.15,"body":"expectations with everything I"},{"speaker":"Stephen McLain","startTime":210.15,"endTime":214.35,"body":"believe and talk about it begins"},{"speaker":"Stephen McLain","startTime":210.15,"endTime":214.35,"body":"with you the leader. When you"},{"speaker":"Stephen McLain","startTime":214.35,"endTime":218.13,"body":"set a standard by your own"},{"speaker":"Stephen McLain","startTime":214.35,"endTime":218.13,"body":"behavior or attitude, the team"},{"speaker":"Stephen McLain","startTime":218.13,"endTime":222.15,"body":"will pick up on it and you may"},{"speaker":"Stephen McLain","startTime":218.13,"endTime":222.15,"body":"not even realize it. What you do"},{"speaker":"Stephen McLain","startTime":222.15,"endTime":225.36,"body":"personally on the team can both"},{"speaker":"Stephen McLain","startTime":222.15,"endTime":225.36,"body":"have incredibly positive"},{"speaker":"Stephen McLain","startTime":225.36,"endTime":227.97,"body":"results. But also negative ones"},{"speaker":"Stephen McLain","startTime":228.0,"endTime":231.63,"body":"to the onboarding experience is"},{"speaker":"Stephen McLain","startTime":228.0,"endTime":231.63,"body":"where you can set the standards"},{"speaker":"Stephen McLain","startTime":231.63,"endTime":235.32,"body":"and communicate what you desire"},{"speaker":"Stephen McLain","startTime":231.63,"endTime":235.32,"body":"from your new team members."},{"speaker":"Stephen McLain","startTime":235.71,"endTime":239.43,"body":"These critically early days set"},{"speaker":"Stephen McLain","startTime":235.71,"endTime":239.43,"body":"the tone for what you expect."},{"speaker":"Stephen McLain","startTime":239.79,"endTime":244.68,"body":"Don't waste this opportunity."},{"speaker":"Stephen McLain","startTime":239.79,"endTime":244.68,"body":"Talk about values beliefs, what"},{"speaker":"Stephen McLain","startTime":244.68,"endTime":248.64,"body":"is important, and how the team"},{"speaker":"Stephen McLain","startTime":244.68,"endTime":248.64,"body":"should interact. Your current"},{"speaker":"Stephen McLain","startTime":248.64,"endTime":252.51,"body":"team members also need reminders"},{"speaker":"Stephen McLain","startTime":248.64,"endTime":252.51,"body":"of the values of the team and"},{"speaker":"Stephen McLain","startTime":252.51,"endTime":256.59,"body":"what is expected. Here are a few"},{"speaker":"Stephen McLain","startTime":252.51,"endTime":256.59,"body":"examples of what you can set for"},{"speaker":"Stephen McLain","startTime":256.59,"endTime":260.19,"body":"expectations. You can talk about"},{"speaker":"Stephen McLain","startTime":256.59,"endTime":260.19,"body":"the standard hours of business"},{"speaker":"Stephen McLain","startTime":260.22,"endTime":263.34,"body":"that we work, you can tell them"},{"speaker":"Stephen McLain","startTime":260.22,"endTime":263.34,"body":"when to ask for help. When"},{"speaker":"Stephen McLain","startTime":263.34,"endTime":266.52,"body":"you're stuck in a problem or an"},{"speaker":"Stephen McLain","startTime":263.34,"endTime":266.52,"body":"issue. You can talk about team"},{"speaker":"Stephen McLain","startTime":266.52,"endTime":270.33,"body":"values. Also professional"},{"speaker":"Stephen McLain","startTime":266.52,"endTime":270.33,"body":"behavior and the style of dress"},{"speaker":"Stephen McLain","startTime":270.33,"endTime":274.2,"body":"that's expected. You should talk"},{"speaker":"Stephen McLain","startTime":270.33,"endTime":274.2,"body":"about attitude and demeanor and"},{"speaker":"Stephen McLain","startTime":274.2,"endTime":277.71,"body":"also how to represent the"},{"speaker":"Stephen McLain","startTime":274.2,"endTime":277.71,"body":"organization and also what"},{"speaker":"Stephen McLain","startTime":277.71,"endTime":281.91,"body":"defines excellence in our work."},{"speaker":"Stephen McLain","startTime":277.71,"endTime":281.91,"body":"This is especially important."},{"speaker":"Stephen McLain","startTime":282.06,"endTime":284.73,"body":"Here's an example that I want to"},{"speaker":"Stephen McLain","startTime":282.06,"endTime":284.73,"body":"share with you, your team"},{"speaker":"Stephen McLain","startTime":284.73,"endTime":288.9,"body":"members responsible for certain"},{"speaker":"Stephen McLain","startTime":284.73,"endTime":288.9,"body":"journal entries at monthly close"},{"speaker":"Stephen McLain","startTime":289.35,"endTime":293.82,"body":"and you say to yourself, this is"},{"speaker":"Stephen McLain","startTime":289.35,"endTime":293.82,"body":"just a journal entry. No. Every"},{"speaker":"Stephen McLain","startTime":293.82,"endTime":297.18,"body":"journal entry is critical to the"},{"speaker":"Stephen McLain","startTime":293.82,"endTime":297.18,"body":"accuracy of the financial"},{"speaker":"Stephen McLain","startTime":297.18,"endTime":301.35,"body":"statements. So your person who"},{"speaker":"Stephen McLain","startTime":297.18,"endTime":301.35,"body":"is responsible Double must focus"},{"speaker":"Stephen McLain","startTime":301.35,"endTime":305.61,"body":"on accuracy and timeliness of"},{"speaker":"Stephen McLain","startTime":301.35,"endTime":305.61,"body":"that entry. Are they pulling the"},{"speaker":"Stephen McLain","startTime":305.61,"endTime":309.93,"body":"right data, and is the tool that"},{"speaker":"Stephen McLain","startTime":305.61,"endTime":309.93,"body":"is being used set up properly to"},{"speaker":"Stephen McLain","startTime":309.93,"endTime":314.37,"body":"analyze and set up the entry. I"},{"speaker":"Stephen McLain","startTime":309.93,"endTime":314.37,"body":"have seen sloppy journal entry"},{"speaker":"Stephen McLain","startTime":314.37,"endTime":318.57,"body":"work that creates wrong entries."},{"speaker":"Stephen McLain","startTime":314.37,"endTime":318.57,"body":"We have to communicate what we"},{"speaker":"Stephen McLain","startTime":318.57,"endTime":323.43,"body":"expect in terms of accuracy, and"},{"speaker":"Stephen McLain","startTime":318.57,"endTime":323.43,"body":"timeliness in this work, and"},{"speaker":"Stephen McLain","startTime":323.43,"endTime":326.52,"body":"everything we do. It's critical"},{"speaker":"Stephen McLain","startTime":323.43,"endTime":326.52,"body":"for the accuracy of the"},{"speaker":"Stephen McLain","startTime":326.52,"endTime":330.15,"body":"financial statements. The senior"},{"speaker":"Stephen McLain","startTime":326.52,"endTime":330.15,"body":"leaders, executives and other"},{"speaker":"Stephen McLain","startTime":330.15,"endTime":334.62,"body":"stakeholders are relying on us"},{"speaker":"Stephen McLain","startTime":330.15,"endTime":334.62,"body":"to enforce high expectations in"},{"speaker":"Stephen McLain","startTime":334.62,"endTime":338.49,"body":"the work we do. Nothing is small"},{"speaker":"Stephen McLain","startTime":334.62,"endTime":338.49,"body":"everything is important in the"},{"speaker":"Stephen McLain","startTime":338.49,"endTime":342.06,"body":"work that we do regarding"},{"speaker":"Stephen McLain","startTime":338.49,"endTime":342.06,"body":"finance and accounting. And I"},{"speaker":"Stephen McLain","startTime":342.06,"endTime":345.09,"body":"also have a story to share with"},{"speaker":"Stephen McLain","startTime":342.06,"endTime":345.09,"body":"you. I usually tell stories"},{"speaker":"Stephen McLain","startTime":345.09,"endTime":348.3,"body":"about my army experience, and"},{"speaker":"Stephen McLain","startTime":345.09,"endTime":348.3,"body":"the army was definitely"},{"speaker":"Stephen McLain","startTime":348.3,"endTime":350.94,"body":"excellent at setting"},{"speaker":"Stephen McLain","startTime":348.3,"endTime":350.94,"body":"expectations from attending"},{"speaker":"Stephen McLain","startTime":350.94,"endTime":354.27,"body":"basic combat training. And also"},{"speaker":"Stephen McLain","startTime":350.94,"endTime":354.27,"body":"when you arrive to your first"},{"speaker":"Stephen McLain","startTime":354.27,"endTime":357.99,"body":"assignment after basic training,"},{"speaker":"Stephen McLain","startTime":354.27,"endTime":357.99,"body":"the army has a set of values, a"},{"speaker":"Stephen McLain","startTime":357.99,"endTime":362.19,"body":"strong team culture, and"},{"speaker":"Stephen McLain","startTime":357.99,"endTime":362.19,"body":"expectations to live up to every"},{"speaker":"Stephen McLain","startTime":362.19,"endTime":366.27,"body":"day. But I wanted to share a"},{"speaker":"Stephen McLain","startTime":362.19,"endTime":366.27,"body":"story from my days as a master's"},{"speaker":"Stephen McLain","startTime":366.27,"endTime":369.93,"body":"degree program student, the head"},{"speaker":"Stephen McLain","startTime":366.27,"endTime":369.93,"body":"of the business master's"},{"speaker":"Stephen McLain","startTime":369.93,"endTime":374.94,"body":"program, at my school, was a"},{"speaker":"Stephen McLain","startTime":369.93,"endTime":374.94,"body":"retired US Army officer, and he"},{"speaker":"Stephen McLain","startTime":374.94,"endTime":379.02,"body":"had high standards and high"},{"speaker":"Stephen McLain","startTime":374.94,"endTime":379.02,"body":"expectations. The very first"},{"speaker":"Stephen McLain","startTime":379.02,"endTime":383.4,"body":"paper of the first course I took"},{"speaker":"Stephen McLain","startTime":379.02,"endTime":383.4,"body":"he graded the papers with a very"},{"speaker":"Stephen McLain","startTime":383.43,"endTime":388.35,"body":"scrutinized I he probably failed"},{"speaker":"Stephen McLain","startTime":383.43,"endTime":388.35,"body":"or close to failed most of us on"},{"speaker":"Stephen McLain","startTime":388.35,"endTime":393.63,"body":"that paper and explained why it"},{"speaker":"Stephen McLain","startTime":388.35,"endTime":393.63,"body":"wasn't masters level work. I"},{"speaker":"Stephen McLain","startTime":393.63,"endTime":397.05,"body":"ensured I delivered master's"},{"speaker":"Stephen McLain","startTime":393.63,"endTime":397.05,"body":"level work on every paper after"},{"speaker":"Stephen McLain","startTime":397.05,"endTime":402.39,"body":"that in all my MBA courses, not"},{"speaker":"Stephen McLain","startTime":397.05,"endTime":402.39,"body":"just his he set and enforced"},{"speaker":"Stephen McLain","startTime":402.39,"endTime":407.28,"body":"high expectations. My view and"},{"speaker":"Stephen McLain","startTime":402.39,"endTime":407.28,"body":"approach changed after that."},{"speaker":"Stephen McLain","startTime":407.58,"endTime":411.09,"body":"Let's talk a few minutes about"},{"speaker":"Stephen McLain","startTime":407.58,"endTime":411.09,"body":"setting expectations. Number"},{"speaker":"Stephen McLain","startTime":411.09,"endTime":415.71,"body":"one, effective communication is"},{"speaker":"Stephen McLain","startTime":411.09,"endTime":415.71,"body":"key leadership is about clear,"},{"speaker":"Stephen McLain","startTime":415.74,"endTime":419.01,"body":"concise, and effective"},{"speaker":"Stephen McLain","startTime":415.74,"endTime":419.01,"body":"communication, and share you"},{"speaker":"Stephen McLain","startTime":419.01,"endTime":422.4,"body":"know what expectations you want"},{"speaker":"Stephen McLain","startTime":419.01,"endTime":422.4,"body":"to communicate and make it clear"},{"speaker":"Stephen McLain","startTime":422.79,"endTime":426.03,"body":"writing it down and then handing"},{"speaker":"Stephen McLain","startTime":422.79,"endTime":426.03,"body":"it off after you explain what"},{"speaker":"Stephen McLain","startTime":426.03,"endTime":430.08,"body":"you expect is even better. Be"},{"speaker":"Stephen McLain","startTime":426.03,"endTime":430.08,"body":"clear when you start to explain"},{"speaker":"Stephen McLain","startTime":430.08,"endTime":434.04,"body":"what organizational and team"},{"speaker":"Stephen McLain","startTime":430.08,"endTime":434.04,"body":"expectations are. And sure to"},{"speaker":"Stephen McLain","startTime":434.04,"endTime":438.36,"body":"clear up anything that seems"},{"speaker":"Stephen McLain","startTime":434.04,"endTime":438.36,"body":"confusing. It's our fault and"},{"speaker":"Stephen McLain","startTime":438.36,"endTime":442.47,"body":"our responsibility as leaders."},{"speaker":"Stephen McLain","startTime":438.36,"endTime":442.47,"body":"If we don't communicate clearly,"},{"speaker":"Stephen McLain","startTime":442.68,"endTime":446.43,"body":"what we are asking our team to"},{"speaker":"Stephen McLain","startTime":442.68,"endTime":446.43,"body":"do. Effective communication is a"},{"speaker":"Stephen McLain","startTime":446.43,"endTime":450.51,"body":"key skill that we all need to be"},{"speaker":"Stephen McLain","startTime":446.43,"endTime":450.51,"body":"developing and improving. In the"},{"speaker":"Stephen McLain","startTime":450.51,"endTime":453.6,"body":"next two episodes, I'm going to"},{"speaker":"Stephen McLain","startTime":450.51,"endTime":453.6,"body":"talk about coaching, and"},{"speaker":"Stephen McLain","startTime":453.6,"endTime":456.57,"body":"performance reviews. If you"},{"speaker":"Stephen McLain","startTime":453.6,"endTime":456.57,"body":"haven't successfully"},{"speaker":"Stephen McLain","startTime":456.57,"endTime":460.59,"body":"communicated expectations, how"},{"speaker":"Stephen McLain","startTime":456.57,"endTime":460.59,"body":"can you effectively coach or"},{"speaker":"Stephen McLain","startTime":460.59,"endTime":464.79,"body":"even provide a fair performance"},{"speaker":"Stephen McLain","startTime":460.59,"endTime":464.79,"body":"review? To properly gauge"},{"speaker":"Stephen McLain","startTime":464.79,"endTime":469.08,"body":"performance, you need a baseline"},{"speaker":"Stephen McLain","startTime":464.79,"endTime":469.08,"body":"to compare. And that is where we"},{"speaker":"Stephen McLain","startTime":469.08,"endTime":471.75,"body":"should be effectively"},{"speaker":"Stephen McLain","startTime":469.08,"endTime":471.75,"body":"communicating what we expect."},{"speaker":"Stephen McLain","startTime":472.11,"endTime":475.11,"body":"And that includes skills both"},{"speaker":"Stephen McLain","startTime":472.11,"endTime":475.11,"body":"hard technical skills and soft"},{"speaker":"Stephen McLain","startTime":475.11,"endTime":479.97,"body":"skills, behaviors, and many"},{"speaker":"Stephen McLain","startTime":475.11,"endTime":479.97,"body":"others continue to grow your own"},{"speaker":"Stephen McLain","startTime":479.97,"endTime":483.99,"body":"ability to communicate"},{"speaker":"Stephen McLain","startTime":479.97,"endTime":483.99,"body":"effectively. The number two,"},{"speaker":"Stephen McLain","startTime":484.41,"endTime":488.58,"body":"matching team culture with your"},{"speaker":"Stephen McLain","startTime":484.41,"endTime":488.58,"body":"expectations. Last week and"},{"speaker":"Stephen McLain","startTime":488.58,"endTime":493.02,"body":"Episode 46. I talked about team"},{"speaker":"Stephen McLain","startTime":488.58,"endTime":493.02,"body":"culture, your expectations"},{"speaker":"Stephen McLain","startTime":493.05,"endTime":496.59,"body":"should match the team culture"},{"speaker":"Stephen McLain","startTime":493.05,"endTime":496.59,"body":"you want. So please listen to"},{"speaker":"Stephen McLain","startTime":496.59,"endTime":500.76,"body":"Episode 46. If you have missed"},{"speaker":"Stephen McLain","startTime":496.59,"endTime":500.76,"body":"it. To achieve your ideal"},{"speaker":"Stephen McLain","startTime":500.76,"endTime":504.3,"body":"culture, you have to consider"},{"speaker":"Stephen McLain","startTime":500.76,"endTime":504.3,"body":"what your expectations are. For"},{"speaker":"Stephen McLain","startTime":504.3,"endTime":507.6,"body":"example, if your team is more"},{"speaker":"Stephen McLain","startTime":504.3,"endTime":507.6,"body":"social and you have returned to"},{"speaker":"Stephen McLain","startTime":507.6,"endTime":511.14,"body":"the office, what do you expect"},{"speaker":"Stephen McLain","startTime":507.6,"endTime":511.14,"body":"from your team regarding after"},{"speaker":"Stephen McLain","startTime":511.14,"endTime":515.13,"body":"work or lunchtime events? is a"},{"speaker":"Stephen McLain","startTime":511.14,"endTime":515.13,"body":"mandatory attendance? Are you"},{"speaker":"Stephen McLain","startTime":515.13,"endTime":519.0,"body":"flexible? Can you do the event"},{"speaker":"Stephen McLain","startTime":515.13,"endTime":519.0,"body":"in the last hour of the workday"},{"speaker":"Stephen McLain","startTime":519.03,"endTime":522.6,"body":"instead of making it after work?"},{"speaker":"Stephen McLain","startTime":519.03,"endTime":522.6,"body":"If you want to see more group"},{"speaker":"Stephen McLain","startTime":522.6,"endTime":526.08,"body":"problem solving or cooperating"},{"speaker":"Stephen McLain","startTime":522.6,"endTime":526.08,"body":"more to help each other on a"},{"speaker":"Stephen McLain","startTime":526.08,"endTime":529.44,"body":"difficult task, how do you set"},{"speaker":"Stephen McLain","startTime":526.08,"endTime":529.44,"body":"that as the way this group"},{"speaker":"Stephen McLain","startTime":529.44,"endTime":532.2,"body":"conducts a problem solving"},{"speaker":"Stephen McLain","startTime":529.44,"endTime":532.2,"body":"event? There are many"},{"speaker":"Stephen McLain","startTime":532.2,"endTime":535.56,"body":"considerations but it's up to"},{"speaker":"Stephen McLain","startTime":532.2,"endTime":535.56,"body":"you to develop the messaging and"},{"speaker":"Stephen McLain","startTime":535.56,"endTime":540.27,"body":"coaching to achieve the culture"},{"speaker":"Stephen McLain","startTime":535.56,"endTime":540.27,"body":"you desire. When you communicate"},{"speaker":"Stephen McLain","startTime":540.27,"endTime":543.96,"body":"and match expectations to the"},{"speaker":"Stephen McLain","startTime":540.27,"endTime":543.96,"body":"culture you want, you can reduce"},{"speaker":"Stephen McLain","startTime":543.96,"endTime":548.31,"body":"confusion of where you want to"},{"speaker":"Stephen McLain","startTime":543.96,"endTime":548.31,"body":"go. And number three, you must"},{"speaker":"Stephen McLain","startTime":548.31,"endTime":552.06,"body":"hold everyone accountable"},{"speaker":"Stephen McLain","startTime":548.31,"endTime":552.06,"body":"including yourself. You are the"},{"speaker":"Stephen McLain","startTime":552.06,"endTime":556.02,"body":"leader, what you communicate and"},{"speaker":"Stephen McLain","startTime":552.06,"endTime":556.02,"body":"emphasize as important or"},{"speaker":"Stephen McLain","startTime":556.02,"endTime":559.8,"body":"resonate on your team. You can"},{"speaker":"Stephen McLain","startTime":556.02,"endTime":559.8,"body":"hold people accountable and have"},{"speaker":"Stephen McLain","startTime":559.83,"endTime":563.13,"body":"empathy at the same time. Some"},{"speaker":"Stephen McLain","startTime":559.83,"endTime":563.13,"body":"people believe there's a"},{"speaker":"Stephen McLain","startTime":563.13,"endTime":567.21,"body":"conflict here, there isn't."},{"speaker":"Stephen McLain","startTime":563.13,"endTime":567.21,"body":"You're not doing anyone any"},{"speaker":"Stephen McLain","startTime":567.21,"endTime":570.81,"body":"service of leadership. If you"},{"speaker":"Stephen McLain","startTime":567.21,"endTime":570.81,"body":"don't hold people accountable to"},{"speaker":"Stephen McLain","startTime":570.81,"endTime":574.53,"body":"the standards that are necessary"},{"speaker":"Stephen McLain","startTime":570.81,"endTime":574.53,"body":"to have a functioning team that"},{"speaker":"Stephen McLain","startTime":574.53,"endTime":579.57,"body":"performs well and respects each"},{"speaker":"Stephen McLain","startTime":574.53,"endTime":579.57,"body":"other. No conflict at all. And"},{"speaker":"Stephen McLain","startTime":579.57,"endTime":583.68,"body":"accountability begins with us."},{"speaker":"Stephen McLain","startTime":579.57,"endTime":583.68,"body":"You are being watched for your"},{"speaker":"Stephen McLain","startTime":583.68,"endTime":587.61,"body":"behavior. You are being silently"},{"speaker":"Stephen McLain","startTime":583.68,"endTime":587.61,"body":"judged for your actions, your"},{"speaker":"Stephen McLain","startTime":587.61,"endTime":592.29,"body":"words, and once you enforce the"},{"speaker":"Stephen McLain","startTime":587.61,"endTime":592.29,"body":"standards on the team, if you"},{"speaker":"Stephen McLain","startTime":592.29,"endTime":595.14,"body":"want to be seen as a credible"},{"speaker":"Stephen McLain","startTime":592.29,"endTime":595.14,"body":"leader, you have to live the"},{"speaker":"Stephen McLain","startTime":595.14,"endTime":599.49,"body":"same expectations as you have"},{"speaker":"Stephen McLain","startTime":595.14,"endTime":599.49,"body":"laid out for your team and now I"},{"speaker":"Stephen McLain","startTime":599.49,"endTime":603.06,"body":"have a few specific expectations"},{"speaker":"Stephen McLain","startTime":599.49,"endTime":603.06,"body":"for finance and accounting"},{"speaker":"Stephen McLain","startTime":603.06,"endTime":606.6,"body":"professionals. Number one, you"},{"speaker":"Stephen McLain","startTime":603.06,"endTime":606.6,"body":"should be growing your technical"},{"speaker":"Stephen McLain","startTime":606.6,"endTime":610.56,"body":"expertise, including knowing new"},{"speaker":"Stephen McLain","startTime":606.6,"endTime":610.56,"body":"accounting and finance process"},{"speaker":"Stephen McLain","startTime":610.56,"endTime":615.3,"body":"decisions, like fast speed"},{"speaker":"Stephen McLain","startTime":610.56,"endTime":615.3,"body":"processes. technical expertise"},{"speaker":"Stephen McLain","startTime":615.3,"endTime":619.08,"body":"is already expected in this"},{"speaker":"Stephen McLain","startTime":615.3,"endTime":619.08,"body":"profession. So continue to grow"},{"speaker":"Stephen McLain","startTime":619.08,"endTime":623.67,"body":"it, and to be seen as an expert"},{"speaker":"Stephen McLain","startTime":619.08,"endTime":623.67,"body":"in this field. Number two, I"},{"speaker":"Stephen McLain","startTime":623.67,"endTime":626.73,"body":"believe you need to be earning a"},{"speaker":"Stephen McLain","startTime":623.67,"endTime":626.73,"body":"professional certification, and"},{"speaker":"Stephen McLain","startTime":626.73,"endTime":630.33,"body":"there are many out there. Number"},{"speaker":"Stephen McLain","startTime":626.73,"endTime":630.33,"body":"three, you need to earn an"},{"speaker":"Stephen McLain","startTime":630.33,"endTime":634.47,"body":"advanced degree, whether it be"},{"speaker":"Stephen McLain","startTime":630.33,"endTime":634.47,"body":"an MBA, or a master's degree in"},{"speaker":"Stephen McLain","startTime":634.47,"endTime":638.1,"body":"finance, or even accounting."},{"speaker":"Stephen McLain","startTime":634.47,"endTime":638.1,"body":"Number four, you must know how"},{"speaker":"Stephen McLain","startTime":638.1,"endTime":641.76,"body":"to communicate numbers and what"},{"speaker":"Stephen McLain","startTime":638.1,"endTime":641.76,"body":"they mean to people who don't"},{"speaker":"Stephen McLain","startTime":641.76,"endTime":644.91,"body":"understand numbers very well."},{"speaker":"Stephen McLain","startTime":641.76,"endTime":644.91,"body":"You need to know how to add"},{"speaker":"Stephen McLain","startTime":644.91,"endTime":649.86,"body":"context to a set of numbers and"},{"speaker":"Stephen McLain","startTime":644.91,"endTime":649.86,"body":"match that to the strategy. What"},{"speaker":"Stephen McLain","startTime":649.86,"endTime":652.35,"body":"do these numbers mean to the"},{"speaker":"Stephen McLain","startTime":649.86,"endTime":652.35,"body":"person who is reading the"},{"speaker":"Stephen McLain","startTime":652.35,"endTime":657.54,"body":"report, or the email or looking"},{"speaker":"Stephen McLain","startTime":652.35,"endTime":657.54,"body":"at it on a slide number five,"},{"speaker":"Stephen McLain","startTime":657.93,"endTime":661.29,"body":"you need to be developing your"},{"speaker":"Stephen McLain","startTime":657.93,"endTime":661.29,"body":"leadership and influence skills."},{"speaker":"Stephen McLain","startTime":661.68,"endTime":665.79,"body":"And finally, I expect finance"},{"speaker":"Stephen McLain","startTime":661.68,"endTime":665.79,"body":"and accounting people to partner"},{"speaker":"Stephen McLain","startTime":665.79,"endTime":669.63,"body":"with senior leaders to develop"},{"speaker":"Stephen McLain","startTime":665.79,"endTime":669.63,"body":"and execute the strategy. Now"},{"speaker":"Stephen McLain","startTime":669.63,"endTime":672.45,"body":"this list is a good start and"},{"speaker":"Stephen McLain","startTime":669.63,"endTime":672.45,"body":"what to expect for your team"},{"speaker":"Stephen McLain","startTime":672.45,"endTime":676.26,"body":"members and there are others"},{"speaker":"Stephen McLain","startTime":672.45,"endTime":676.26,"body":"specifically work with your team"},{"speaker":"Stephen McLain","startTime":676.38,"endTime":680.13,"body":"on what you expect them to do as"},{"speaker":"Stephen McLain","startTime":676.38,"endTime":680.13,"body":"professionals. Now for an easy"},{"speaker":"Stephen McLain","startTime":680.13,"endTime":683.76,"body":"one today, please review your"},{"speaker":"Stephen McLain","startTime":680.13,"endTime":683.76,"body":"onboarding process, your"},{"speaker":"Stephen McLain","startTime":683.76,"endTime":687.39,"body":"organization should have a"},{"speaker":"Stephen McLain","startTime":683.76,"endTime":687.39,"body":"formal onboarding process to set"},{"speaker":"Stephen McLain","startTime":687.39,"endTime":691.35,"body":"your new team member up with"},{"speaker":"Stephen McLain","startTime":687.39,"endTime":691.35,"body":"success. Some have a very formal"},{"speaker":"Stephen McLain","startTime":691.35,"endTime":695.46,"body":"step by step process of training"},{"speaker":"Stephen McLain","startTime":691.35,"endTime":695.46,"body":"and meetings to teach the values"},{"speaker":"Stephen McLain","startTime":695.46,"endTime":698.37,"body":"and procedures of the"},{"speaker":"Stephen McLain","startTime":695.46,"endTime":698.37,"body":"organization. Now some fall"},{"speaker":"Stephen McLain","startTime":698.37,"endTime":702.18,"body":"short. In the absence of an"},{"speaker":"Stephen McLain","startTime":698.37,"endTime":702.18,"body":"organizational approach, you can"},{"speaker":"Stephen McLain","startTime":702.18,"endTime":705.75,"body":"devise one for your new team"},{"speaker":"Stephen McLain","startTime":702.18,"endTime":705.75,"body":"members. The first few days are"},{"speaker":"Stephen McLain","startTime":705.75,"endTime":709.32,"body":"critical to you and your new"},{"speaker":"Stephen McLain","startTime":705.75,"endTime":709.32,"body":"team member for communicating"},{"speaker":"Stephen McLain","startTime":709.32,"endTime":712.98,"body":"standards and expectations. And"},{"speaker":"Stephen McLain","startTime":709.32,"endTime":712.98,"body":"most importantly, for building"},{"speaker":"Stephen McLain","startTime":712.98,"endTime":717.72,"body":"trust. The first day is"},{"speaker":"Stephen McLain","startTime":712.98,"endTime":717.72,"body":"especially important. So review"},{"speaker":"Stephen McLain","startTime":717.72,"endTime":721.26,"body":"what your organization has and"},{"speaker":"Stephen McLain","startTime":717.72,"endTime":721.26,"body":"what you have as a plan and"},{"speaker":"Stephen McLain","startTime":721.26,"endTime":725.37,"body":"improve your part of it. Make it"},{"speaker":"Stephen McLain","startTime":721.26,"endTime":725.37,"body":"clear and eliminate anything"},{"speaker":"Stephen McLain","startTime":725.4,"endTime":728.49,"body":"that is confusing. I have a free"},{"speaker":"Stephen McLain","startTime":725.4,"endTime":728.49,"body":"guide for you."},{"speaker":"Stephen McLain","startTime":728.85,"endTime":732.24,"body":"It's called the leadership"},{"speaker":"Stephen McLain","startTime":728.85,"endTime":732.24,"body":"growth blueprint for finance and"},{"speaker":"Stephen McLain","startTime":732.24,"endTime":735.57,"body":"accounting managers. In the"},{"speaker":"Stephen McLain","startTime":732.24,"endTime":735.57,"body":"guide I talked about three"},{"speaker":"Stephen McLain","startTime":735.57,"endTime":740.82,"body":"leadership areas communication,"},{"speaker":"Stephen McLain","startTime":735.57,"endTime":740.82,"body":"team growth, and empowerment."},{"speaker":"Stephen McLain","startTime":741.21,"endTime":743.85,"body":"Plus a few recommendations"},{"speaker":"Stephen McLain","startTime":741.21,"endTime":743.85,"body":"around challenges with the"},{"speaker":"Stephen McLain","startTime":743.85,"endTime":747.84,"body":"systems you are probably using"},{"speaker":"Stephen McLain","startTime":743.85,"endTime":747.84,"body":"to complete your work. The link"},{"speaker":"Stephen McLain","startTime":747.84,"endTime":750.78,"body":"to the guide is in the episode"},{"speaker":"Stephen McLain","startTime":747.84,"endTime":750.78,"body":"description. Or you can go to"},{"speaker":"Stephen McLain","startTime":750.78,"endTime":754.71,"body":"Stephen McLain calm. Please use"},{"speaker":"Stephen McLain","startTime":750.78,"endTime":754.71,"body":"it to help you with a few"},{"speaker":"Stephen McLain","startTime":754.71,"endTime":758.76,"body":"leadership wins today. Thank"},{"speaker":"Stephen McLain","startTime":754.71,"endTime":758.76,"body":"you. This episode is sponsored"},{"speaker":"Stephen McLain","startTime":758.76,"endTime":762.12,"body":"by my course through finance"},{"speaker":"Stephen McLain","startTime":758.76,"endTime":762.12,"body":"leader Academy. It's called"},{"speaker":"Stephen McLain","startTime":762.12,"endTime":765.06,"body":"Advanced your finance and"},{"speaker":"Stephen McLain","startTime":762.12,"endTime":765.06,"body":"accounting career developing a"},{"speaker":"Stephen McLain","startTime":765.06,"endTime":768.42,"body":"promotion strategy that will set"},{"speaker":"Stephen McLain","startTime":765.06,"endTime":768.42,"body":"you apart. To advance your"},{"speaker":"Stephen McLain","startTime":768.42,"endTime":771.9,"body":"career you must set yourself"},{"speaker":"Stephen McLain","startTime":768.42,"endTime":771.9,"body":"apart from your peers, finance"},{"speaker":"Stephen McLain","startTime":771.9,"endTime":774.57,"body":"and accounting professionals are"},{"speaker":"Stephen McLain","startTime":771.9,"endTime":774.57,"body":"already expected to be"},{"speaker":"Stephen McLain","startTime":774.57,"endTime":777.84,"body":"technically competent. This"},{"speaker":"Stephen McLain","startTime":774.57,"endTime":777.84,"body":"course helps you establish your"},{"speaker":"Stephen McLain","startTime":777.84,"endTime":781.02,"body":"professional Foundation, and how"},{"speaker":"Stephen McLain","startTime":777.84,"endTime":781.02,"body":"you can set yourself apart from"},{"speaker":"Stephen McLain","startTime":781.02,"endTime":784.23,"body":"your peers. by growing your"},{"speaker":"Stephen McLain","startTime":781.02,"endTime":784.23,"body":"leadership skills and developing"},{"speaker":"Stephen McLain","startTime":784.23,"endTime":787.44,"body":"your executive presence. You can"},{"speaker":"Stephen McLain","startTime":784.23,"endTime":787.44,"body":"go to Stephen McLain calm for"},{"speaker":"Stephen McLain","startTime":787.44,"endTime":791.1,"body":"more details on this career"},{"speaker":"Stephen McLain","startTime":787.44,"endTime":791.1,"body":"advancement course The link is"},{"speaker":"Stephen McLain","startTime":791.1,"endTime":794.85,"body":"also in the show notes with this"},{"speaker":"Stephen McLain","startTime":791.1,"endTime":794.85,"body":"episode. Thank you. Today I"},{"speaker":"Stephen McLain","startTime":794.85,"endTime":798.18,"body":"talked about the importance of"},{"speaker":"Stephen McLain","startTime":794.85,"endTime":798.18,"body":"setting expectations and"},{"speaker":"Stephen McLain","startTime":798.18,"endTime":801.6,"body":"highlighted the following"},{"speaker":"Stephen McLain","startTime":798.18,"endTime":801.6,"body":"points. Number one, effective"},{"speaker":"Stephen McLain","startTime":801.6,"endTime":806.25,"body":"communication is key. Number"},{"speaker":"Stephen McLain","startTime":801.6,"endTime":806.25,"body":"two, you must match team culture"},{"speaker":"Stephen McLain","startTime":806.28,"endTime":810.3,"body":"with your expectations. And"},{"speaker":"Stephen McLain","startTime":806.28,"endTime":810.3,"body":"three, you must hold everyone"},{"speaker":"Stephen McLain","startTime":810.3,"endTime":814.86,"body":"accountable, including yourself"},{"speaker":"Stephen McLain","startTime":810.3,"endTime":814.86,"body":"expectations begin and end with"},{"speaker":"Stephen McLain","startTime":814.86,"endTime":818.64,"body":"us as leaders, we need to"},{"speaker":"Stephen McLain","startTime":814.86,"endTime":818.64,"body":"clearly communicate to our team"},{"speaker":"Stephen McLain","startTime":818.64,"endTime":823.26,"body":"what we expect. Try to eliminate"},{"speaker":"Stephen McLain","startTime":818.64,"endTime":823.26,"body":"confusion. Additionally, you"},{"speaker":"Stephen McLain","startTime":823.26,"endTime":826.11,"body":"need to be doing those very same"},{"speaker":"Stephen McLain","startTime":823.26,"endTime":826.11,"body":"things you're asking your team"},{"speaker":"Stephen McLain","startTime":826.11,"endTime":830.82,"body":"to do. What you do or don't do,"},{"speaker":"Stephen McLain","startTime":826.11,"endTime":830.82,"body":"your team will follow. When you"},{"speaker":"Stephen McLain","startTime":830.82,"endTime":833.82,"body":"do something contrary to the"},{"speaker":"Stephen McLain","startTime":830.82,"endTime":833.82,"body":"expectations or the team's"},{"speaker":"Stephen McLain","startTime":833.82,"endTime":836.73,"body":"values that you have"},{"speaker":"Stephen McLain","startTime":833.82,"endTime":836.73,"body":"communicated then you set a new"},{"speaker":"Stephen McLain","startTime":836.73,"endTime":840.54,"body":"standard of behavior. Leadership"},{"speaker":"Stephen McLain","startTime":836.73,"endTime":840.54,"body":"is always about setting the"},{"speaker":"Stephen McLain","startTime":840.54,"endTime":844.47,"body":"right example of behavior."},{"speaker":"Stephen McLain","startTime":840.54,"endTime":844.47,"body":"Respect an excellent job"},{"speaker":"Stephen McLain","startTime":844.47,"endTime":848.82,"body":"performance expectations provide"},{"speaker":"Stephen McLain","startTime":844.47,"endTime":848.82,"body":"a base standard to train and"},{"speaker":"Stephen McLain","startTime":848.82,"endTime":852.54,"body":"coach your team to excellence."},{"speaker":"Stephen McLain","startTime":848.82,"endTime":852.54,"body":"Your new team members should end"},{"speaker":"Stephen McLain","startTime":852.54,"endTime":856.53,"body":"those first few days with a set"},{"speaker":"Stephen McLain","startTime":852.54,"endTime":856.53,"body":"of high standards to live up to"},{"speaker":"Stephen McLain","startTime":856.83,"endTime":860.76,"body":"and also how to fit into the"},{"speaker":"Stephen McLain","startTime":856.83,"endTime":860.76,"body":"team's culture. When a new task"},{"speaker":"Stephen McLain","startTime":860.76,"endTime":863.97,"body":"is assigned. What does it mean"},{"speaker":"Stephen McLain","startTime":860.76,"endTime":863.97,"body":"to complete this task to"},{"speaker":"Stephen McLain","startTime":863.97,"endTime":868.08,"body":"excellence? How is excellence"},{"speaker":"Stephen McLain","startTime":863.97,"endTime":868.08,"body":"defined in this environment?"},{"speaker":"Stephen McLain","startTime":868.35,"endTime":871.65,"body":"When your team member faces"},{"speaker":"Stephen McLain","startTime":868.35,"endTime":871.65,"body":"adversity? Or a decision on"},{"speaker":"Stephen McLain","startTime":871.65,"endTime":875.43,"body":"behavior? How are they expected"},{"speaker":"Stephen McLain","startTime":871.65,"endTime":875.43,"body":"to act? Their early"},{"speaker":"Stephen McLain","startTime":875.43,"endTime":879.48,"body":"conversations on expectations"},{"speaker":"Stephen McLain","startTime":875.43,"endTime":879.48,"body":"provide that starting point for"},{"speaker":"Stephen McLain","startTime":879.48,"endTime":883.92,"body":"them to grow into a member who"},{"speaker":"Stephen McLain","startTime":879.48,"endTime":883.92,"body":"contributes positively every day"},{"speaker":"Stephen McLain","startTime":884.52,"endTime":888.33,"body":"and it begins with you. Next"},{"speaker":"Stephen McLain","startTime":884.52,"endTime":888.33,"body":"week, I will discuss coaching"},{"speaker":"Stephen McLain","startTime":888.33,"endTime":891.87,"body":"your team members to better"},{"speaker":"Stephen McLain","startTime":888.33,"endTime":891.87,"body":"performance. I hope you enjoyed"},{"speaker":"Stephen McLain","startTime":891.87,"endTime":895.02,"body":"the finance leader Podcast. I am"},{"speaker":"Stephen McLain","startTime":891.87,"endTime":895.02,"body":"dedicated to helping you grow"},{"speaker":"Stephen McLain","startTime":895.02,"endTime":897.54,"body":"your leadership because it is"},{"speaker":"Stephen McLain","startTime":895.02,"endTime":897.54,"body":"leadership that will set you"},{"speaker":"Stephen McLain","startTime":897.54,"endTime":900.75,"body":"apart from your peers. You can"},{"speaker":"Stephen McLain","startTime":897.54,"endTime":900.75,"body":"get this episode Wherever you"},{"speaker":"Stephen McLain","startTime":900.75,"endTime":904.26,"body":"find podcasts, until next time,"},{"speaker":"Stephen McLain","startTime":900.75,"endTime":904.26,"body":"you can go check out more"},{"speaker":"Stephen McLain","startTime":904.26,"endTime":908.1,"body":"resources at Stephen McLain"},{"speaker":"Stephen McLain","startTime":904.26,"endTime":908.1,"body":"calm, and sign up for my updates"},{"speaker":"Stephen McLain","startTime":908.13,"endTime":911.91,"body":"so you don't miss an episode of"},{"speaker":"Stephen McLain","startTime":908.13,"endTime":911.91,"body":"the show. And now, the lead your"},{"speaker":"Stephen McLain","startTime":911.91,"endTime":914.4,"body":"team and I'll see you next time."},{"speaker":"Stephen McLain","startTime":911.91,"endTime":914.4,"body":"Thank you."}]}