Chad and Ian speak remotely with Nick Hopkins, Hibu's AVP of Digital Product Management about the steps your small business needs to take during these challenging times to stay in touch with your customers. Nick walks through the vital steps your small business should be taking now to stay in touch with your customers -- and he explains why you cannot just disappear, or seem to disappear, online.

Listen as we discuss not just why you need to stay in touch with your customers, but also what you must be doing now to stay ahead of your competitors today and once we’re through these troubled times.