The CX Live!
The CX Live! Episode 10: Digital Experience Management w/ Marshall Thompson
Aug 03, 2020
Season 1
Episode 10
The CXApp Live!
In this episode, Marshall Thompson discusses the enterprise shift of digital experience management and how curating impactful content that resonates with guests - across all forms of corporate messaging, branding, experiences, and in-room content - can create a more memorable on-site experience.
Episode Highlights:
- Putting a definition/constructs around what digital experience management is
- How to manage content and keep it updated
- Identifying opportunities for automation - from easy to more advanced technology
- Tips for personalization across content and activations
- Other ideas for content engagement (i.e. proximity based and triggered experiences)
- How to use a distribution model to drive consistencies across all client interactions
- Top groups to partner with and why: marketing, executive teams, social media, and events
- Strive to keep the conversation going and continually evaluate your own digital experiences
- Ideas to up-level your existing content and strategies
Guest Thought Leader:
Marshall Thompson
Senior Director, Client Solutions, Signet
Marshall is a creative sales executive with a comprehensive technical knowledge foundation and is diversely experienced with remedying problems, and creating successes. He has excellent interpersonal communication, relationship-building skills, listens attentively, communicates persuasively, and follows through diligently.