The CX Live! Ep19: Delivering World Class Virtual Customer Experiences w/ Candie Hurley
Feb 15, 2021Season 1Episode 19
The CXApp Live!
In this episode, we talk with Candie Hurley about the world of virtual and how to make truly meaningful connections, deliver satisfying experiences, and build loyalty amidst new strategies for virtual customer engagement.
Addressing the 5 elements of world-class customer experience
How to pay more attention during the pre-purchase phase
Shopping for a product VS shopping for a person to buy the product from
Why the approach to customer-centricity is behavioral
The value of implementing VOC appropriately
Reconfiguring meetings, schedules, and setting up briefing ‘series’