The CX Live! Ep22: Future Strategies for Program Management w/ Stacy Cummings
Apr 01, 2021Season 1Episode 22
The CXApp Live!
In this episode, Stacy Cummings addresses cultural and technological elements that the team at Verizon have identified as part of their global strategy for virtual and hybrid experiences across 5 locations.
Briefing programs as a strategic tool to build and drive relationships
Incorporating voice of customer
How briefings have influenced Verizon’s webinar program
Understanding that no matter the success of your program, you’re not immune to ups and downs
Partnering with with sales to build what engagement should look like