The CX Live! Episode 39 – Characteristics of World Class Briefing Programs - An Origin Story w/ Candie Hurley
Jan 10, 2022Season 1Episode 39
The CXApp Live!
In this episode, Candie Hurley, Trainer, Coach and Consultant with Benett Communications shares what makes a briefing program world class, and how the characteristics set by the ABPM serve as a benchmark for organizations striving towards providing the best experiences for their customers.
The origins of the Characteristics of World Class Briefing Programs and a look into the five main categories
How the ABPM continuously updates the characteristics to meet growing industry standards and changes in technology
How the different categories allow organizations to evaluate their performance and make meaningful changes
A deep dive into how organizations use ABPM’s characteristics as a roadmap to excellence