Getting Closer to the Customer, a Cx Podcast
Cx experts, with a combined experience of over 25 years, Nick Sargent and Michael Chandler, host a podcast series called Getting Closer to the Customer. This podcast will help you and your organization understand the importance to building a deep and trusting relationship with your customer. Nick and Mike will offer examples, insights and trends into what it takes for businesses to remain successful by meeting customer expectations, enhancing customer experiences and improving customer retention rates.
Getting Closer to the Customer, a Cx Podcast
What is Cx?
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Nick Sargent and Mike Chandler
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Season 1
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Episode 1
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This is our first episode introducing you to the topic of Cx - what customer experience really means and why some of the largest companies are shifting their strategic focus around it.