In this episode, Dan talks with Katie Freedman of Kaseya about the upcoming Connect Community.
The new Connect Community is an online forum designed to bring all Kaseya brands together and give customers an outlet for support, best practices and building relationships with key Kaseya stakeholders, as well as other MSPs & IT Pros from around the globe.
Connect with Katie:
Linkedin: https://www.linkedin.com/in/katiefreedman/
In this episode, Dan talks with Andrew Wallace of SmileBack about customer experience.
The two talk about the importance of customer experience, operational efficiency, how to make both positive and negative feedback work for you, and more.
Connect with Andrew here:
LinkedIn: https://www.linkedin.com/in/andrewstirlingwallace/
Website: https://smileback.com/
In this special episode, Dan talks with the CEO of Kaseya - Fred Voccola.
The two experts speak candidly about the future of the MSP industry over the course of this 30-minute interview. We are thrilled to bring you this discussion on upcoming challenges, services MSPs will need to provide, and M&A.
Connect with Fred:
https://www.linkedin.com/in/fred-voccola-a79984
In this episode, Dan talks with Colin Knox of Gradient MSP about Data-Backed Decisions.
The two explore what dirty data is, the kinds of dirty data in your PSA, and the importance of making data-driven decisions.
Connect with Colin here:
LinkedIn: https://www.linkedin.com/in/realityknox/
Website: https://www.meetgradient.com/
In this episode, Dan talks with IT Glue CTO Nadir Merchant about the IT Glue 2021 Global MSP Benchmark Report.
The two explore the outlook for the MSP industry in 2021, the biggest opportunities for MSPs in the upcoming year - and more.
Download the report here:
https://www.itglue.com/resource/global-benchmark-2021/
And connect with Nadir here:
LinkedIn: https://www.linkedin.com/in/merch/
Website: https://www.itglue.com/
In this episode, Dan talks with Mike Brooks of audIT about sales.
The two talk about the importance of understanding the knowledge level of who you are selling to, prospecting tips, and more.
Connect with Mike:
LinkedIn: https://www.linkedin.com/in/mikesbrooks/
Website: https://www.auditforit.com/
Dan Tomaszewski interviews a variety of guests on topics ranging from Digital Marketing to MSP branding.
Time Stamps:
Michael Pugh 0:16 - 8:35
Dave Sobel 8:37 - 11:45
Ben Saunders 11:50 - 16:48
Nigel Moore 16:50 - 22:53
Lisa Shorr 22:55 - 29:36
Dan Tomaszewski interviews a variety of guests on topics ranging from Linkedin Marketing to assessing if a client is right for you. Plus, Dana Liedholm interviews a panel of women in cybersecurity in a special episode.
Time Stamps:
Paul Green 0:15 - 3:05
Joe Harford 3:08 - 8:03
Joe Noonan & Naj Raza 8:06 - 11:54
Andrew Moon 11:57 - 17:58
Crystal McFerran & Andra Hedden 18:00 - 22:16
In this episode, Dan talks with Dan Ruhl, Partner at Oval Partners & Mitch Morgan, CEO of New Charter Technologies about a new way to be acquired.
The group talks about the partnership, investment for MSPs, marketing, recruitment, and more.
Connect with Dan:
LinkedIn: https://www.linkedin.com/in/dan-ruhl-661460b/
Website: https://www.ovalpartners.com/
Connect with Mitch:
Linkedin: https://www.linkedin.com/in/mitch-morgan-6ab9611/
Website: https://newchartertech.com/
Dan Talks with Tara Newman & Jana Lattin, who organized the upcoming GlueX event.
The group talks about the event experience, speakers that will be presenting, and some sneak peeks you don't want to miss.
Sign up for GlueX:
https://www.gluex.co/
(Make sure to use the code mentioned for a discount!)
Connect with Tara:
LinkedIn: https://www.linkedin.com/in/tararnewman/
Connect With Jana:
https://www.linkedin.com/in/janalattin/
https://twitter.com/janalattin
Dan Tomaszewski has a conversation with Lisa Shorr, Image and Brand Expert - an upcoming speaker at GlueX.
Dan and Lisa discuss what perception means to your MSP, the importance of networking, and how much a dress code can impact your business.
Connect with Lisa:
Website: http://www.securefuturetech.com/
Website: http://www.shorrsuccess.com/
Linkedin: https://www.linkedin.com/in/lisashorr/
Twitter: @Lisa_Shorr
Sign up for GlueX: https://www.gluex.co/
This week Dan Tomaszewski has a conversation with Nigel Moore of The Tech Tribe.
Dan and Nigel talk about if social media marketing is worth it, what constitutes high priority, and customer experience.
Connect with Nigel:
Website: https://thetechtribe.com/
Twitter: @nigel_moore
Linkedin: https://www.linkedin.com/in/nigelgmoore/
This week Dan Tomaszewski has a conversation with Ben Saunders - Polar Explorer and speaker at GlueX on May 4th.
Dan and Ben talk about how to stay motivated, how to distribute your energy to achieve and maintain success, and how to get out of your own head. This episode is an adventure - so make sure to listen!
Connect with Ben:
Website: https://bensaunders.com/
Twitter: @polarben
Linkedin: https://www.linkedin.com/in/ben-saunders-polar/
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Sign up for GlueX: https://www.gluex.co/
Dan is back with a BONUS episode featuring Dave Sobel of MSP Radio.
Dave released a controversial podcast where he advocated for an E-Commerce approach to managed services - and received a lot of objections. In this BONUS episode, Dan brings the objections right to Dave and debates the merits of an E-Commerce model for the entire channel to hear.
Original MSP Radio Podcast:
https://www.youtube.com/watch?v=sQJcAmfMdXw
Connect with Dave:
https://www.linkedin.com/in/davesobel/
https://www.youtube.com/channel/UCu0s5jO5LM-iLZgOK_seAzA
https://www.businessof.tech/
https://www.facebook.com/mspradionews/
https://twitter.com/MSPRadioNews
Dan Tomaszewski has a conversation with Michael Pugh, Digital Ad Expert and
Director of Digital Marketing at Kaseya.
Dan and Michael explore the new changes coming to the digital ad space. Starting off with a summary of the changes, the two dive into data privacy, whether an MSP should pay an agency, and what the future may hold for MSP's digital ads.
Connect with Michael:
LinkedIn: linkedin.com/in/mjpugh
Dana Liedholm guests hosts for this conversation with Crystal McFerran of The 20 & Andra Hedden of Marketopia.
Dana, Crystal, and Andra discuss women in tech, from their personal experiences, to how to grow one's network - to the mentorship of the upcoming women & men in the field.
Connect with Crystal:
LinkedIn: https://www.linkedin.com/in/crystalmcferran/
Website: https://www.the20.com/
Connect with Andra:
LinkedIn: https://www.linkedin.com/in/andra-hedden-baaa4636/
Website: https://marketopia.com/
Dan Tomaszewski has an impromptu conversation with Andrew Moon of Orange Nomad.
Dan and Andrew hop on a call to have a conversation about the Advanced Tactics of LinkedIn. Jumping around from how to get engagement on posts, things not to do on the platform, and business pages - this relaxed conversation is an easy listen with strong insight.
Connect with Andrew:
LinkedIn: https://www.linkedin.com/in/andrewmoonorangenomad/
Twitter: https://twitter.com/theorangenomad
Website: https://www.orangenomad.com/
Dan Tomaszewski interviews Joe Noonan & Naj Raza of Kaseya.
Dan and the guests get right to talking about backup, with the conversation ranging from the common mistakes MSPs are making - to the recent storm in Texas that highlights the importance of backing up your data.
Connect with Joe:
LinkedIn: https://www.linkedin.com/in/josephnoonan/
Website: https://www.unitrends.com/
Connect with Naj:
LinkedIn: https://www.linkedin.com/in/najaf-naj-raza-87835b48/
Website: https://msp.unitrends.com/
Dan Tomaszewski interviews Joe Harford, founder and president of Reclamere. Dan and Joe jump right into talking about how to solve some of the most consistent challenges MSPs face. The two explore how to build a stack, figuring out which clients are the right fit for your organization, and how to have those difficult, proactive conversations around breaches.
Connect with Joe:
LinkedIn: https://www.linkedin.com/in/josephharford/
Website: https://reclamere.com/
Dan Tomaszewski interviews Paul Green, Marketing Expert and founder of the MSP Marketing Edge. The two explore how MSPs should market, going over the "Three C's", what DOA means in marketing, and LinkedIn tips that will help you sell.
Connect with Paul:
LinkedIn: https://www.linkedin.com/in/paul-green-msp-marketing/
Website: https://www.paulgreensmspmarketing.com/
Podcast: https://www.paulgreensmspmarketing.com/podcast/
Blog: https://www.paulgreensmspmarketing.com/blog
Dan Tomaszewski interviews a variety of guests on topics ranging from backup and compliance to predictions for 2021.
Timestamps:
Mike Semel 0:15 - 2:08
Kirsten Bay 2:08 - 3:31
Jerome Wendt 3:31 - 5:10
Danny Jenkins 5:10 - 10:48
Mike Puglia & Nadir Merchant 10:48 - 13:55
Dan Tomaszewski interviews Mike Puglia, Chief Customer Marketing Officer at Kaseya & Nadir Merchant, General Manager & CTO of IT Glue. The group explores what worked in 2020, what didn't, and predictions for 2021.
Dan Tomaszewski interviews Danny Jenkins of ThreatLocker. The two discuss Danny's experience in the industry, what zero trust really is, and who needs ThreatLocker.
Dan Tomaszewski interviews Jerome Wendt of DCIG. The two discuss Jerome's experience in the industry, consolidation in data protection, how remote-work & remote education factor into security, and more.
Dan Tomaszewski interviews Kirsten Bay of Cysurance. The two discuss Kirsten's experience in the industry, the "2FA Question" and cyber liability insurance.
