In this bonus episode of the Powered Services Podcast, hosts Dan Tomaszewski and Will Bishop welcome Tara Newman, Kaseya’s VP of Global Events, to discuss the biggest IT event of 2021 and why you don’t want to miss it. Find out who our big headliners are, what fun events we have planned for you, and listen to the end for an exclusive discount code that’s only for Powered Services listeners!
You might think you know how to prevent insider threats from wreaking havoc on your clients, but there’s a few simple tactics you might be overlooking. In this episode of the Powered Services Podcast, hosts Dan Tomaszewski and Will Bishop sit down with Gary Peace and deep dive into the world of insider threats. Gary investigates insider threats and internal corruption allegations and implements technical and management systems to counter those issues. This is a discussion you don’t want to miss.
Guest: Gary Peace, Founder of ESID Consulting
Why are some MSPs beginning to build CMMC businesses? Should YOU turn your MSP into a CMMC business? Where would you even start? And we’ll ask the question everyone is wondering—HOW are these CMMC MSPs taking business from other MSPs? Join Dan Tomaszewski and Will Bishop as they host an insightful discussion you don’t want to miss with two CEOs of CMMC businesses—John Hill of TechSage Solutions and Leia Shilobod of InTech Solutions.
Guests:
John Hill, CEO of TechSage Solutions
Leia Shilobod, CEO of InTech Solution
Can using a template agreement for a Decline of Service come back to haunt your MSP? Is the email where your client says they don’t want any cybersecurity services enough to protect you in the event your client experiences a breach? What should be in a Decline of Service agreement anyway?
In this episode of the Powered Services Podcast, Brad Gross—leading legal authority in the area of cloud computing transactions—answers all of these questions in order to help MSPs legally protect themselves from being held responsible for data breaches that happen to clients that weren’t interested in cybersecurity services.
Welcome to the brand-new Powered Services Podcast! Our commitment to you, the MSP, is to have meaningful and insightful conversations that give you all the strategies and advice you need to supercharge your MSP.
In this inaugural episode, Dan Tomaszewski hosts a round table discussion with MSPs just like you to ask Kristen Bay of Cysurance the cyber liability questions we’re all wondering, and even a few brilliant ones we hadn’t thought of yet.
This episode’s special guests are:
Will Bishop, Sr. Director of Channel, Kaseya
Michael Arnold, Owner / Sr. Cybersecurity Engineer, ITNS Consulting
Matt Disher, President, Southwest Networks
Kirsten Bay, CEO, Cysurance
In this episode, Dan talks with Ray Orsini & Sean Lardo of OIT about vendors and partners.
The group talks about the importance of community, partner development, the importance of transparency and more.
Connect with Ray: https://www.linkedin.com/in/rayorsini/
Connect with Sean: https://www.linkedin.com/in/seanlardo/
OIT Website: https://oit.co/
Dan Tomaszewski interviews a variety of guests on topics ranging from the next 5 years to customer experience.
Time Stamps:
Mike Brooks: 0:15 - 4:40
Nadir Merchant: 4:52 - 7:50
Colin Knox: 7:52 - 5:15
Fred Voccola: 15:20 - 19:15
Andrew Wallace: 19:20 - 24:00
In this episode, Dan talks with Katie Freedman of Kaseya about the upcoming Connect Community.
The new Connect Community is an online forum designed to bring all Kaseya brands together and give customers an outlet for support, best practices and building relationships with key Kaseya stakeholders, as well as other MSPs & IT Pros from around the globe.
Connect with Katie:
Linkedin: https://www.linkedin.com/in/katiefreedman/
In this episode, Dan talks with Andrew Wallace of SmileBack about customer experience.
The two talk about the importance of customer experience, operational efficiency, how to make both positive and negative feedback work for you, and more.
Connect with Andrew here:
LinkedIn: https://www.linkedin.com/in/andrewstirlingwallace/
Website: https://smileback.com/
In this special episode, Dan talks with the CEO of Kaseya - Fred Voccola.
The two experts speak candidly about the future of the MSP industry over the course of this 30-minute interview. We are thrilled to bring you this discussion on upcoming challenges, services MSPs will need to provide, and M&A.
Connect with Fred:
https://www.linkedin.com/in/fred-voccola-a79984
In this episode, Dan talks with Colin Knox of Gradient MSP about Data-Backed Decisions.
The two explore what dirty data is, the kinds of dirty data in your PSA, and the importance of making data-driven decisions.
Connect with Colin here:
LinkedIn: https://www.linkedin.com/in/realityknox/
Website: https://www.meetgradient.com/
In this episode, Dan talks with IT Glue CTO Nadir Merchant about the IT Glue 2021 Global MSP Benchmark Report.
The two explore the outlook for the MSP industry in 2021, the biggest opportunities for MSPs in the upcoming year - and more.
Download the report here:
https://www.itglue.com/resource/global-benchmark-2021/
And connect with Nadir here:
LinkedIn: https://www.linkedin.com/in/merch/
Website: https://www.itglue.com/
In this episode, Dan talks with Mike Brooks of audIT about sales.
The two talk about the importance of understanding the knowledge level of who you are selling to, prospecting tips, and more.
Connect with Mike:
LinkedIn: https://www.linkedin.com/in/mikesbrooks/
Website: https://www.auditforit.com/
Dan Tomaszewski interviews a variety of guests on topics ranging from Digital Marketing to MSP branding.
Time Stamps:
Michael Pugh 0:16 - 8:35
Dave Sobel 8:37 - 11:45
Ben Saunders 11:50 - 16:48
Nigel Moore 16:50 - 22:53
Lisa Shorr 22:55 - 29:36
Dan Tomaszewski interviews a variety of guests on topics ranging from Linkedin Marketing to assessing if a client is right for you. Plus, Dana Liedholm interviews a panel of women in cybersecurity in a special episode.
Time Stamps:
Paul Green 0:15 - 3:05
Joe Harford 3:08 - 8:03
Joe Noonan & Naj Raza 8:06 - 11:54
Andrew Moon 11:57 - 17:58
Crystal McFerran & Andra Hedden 18:00 - 22:16
In this episode, Dan talks with Dan Ruhl, Partner at Oval Partners & Mitch Morgan, CEO of New Charter Technologies about a new way to be acquired.
The group talks about the partnership, investment for MSPs, marketing, recruitment, and more.
Connect with Dan:
LinkedIn: https://www.linkedin.com/in/dan-ruhl-661460b/
Website: https://www.ovalpartners.com/
Connect with Mitch:
Linkedin: https://www.linkedin.com/in/mitch-morgan-6ab9611/
Website: https://newchartertech.com/
Dan Talks with Tara Newman & Jana Lattin, who organized the upcoming GlueX event.
The group talks about the event experience, speakers that will be presenting, and some sneak peeks you don't want to miss.
Sign up for GlueX:
https://www.gluex.co/
(Make sure to use the code mentioned for a discount!)
Connect with Tara:
LinkedIn: https://www.linkedin.com/in/tararnewman/
Connect With Jana:
https://www.linkedin.com/in/janalattin/
https://twitter.com/janalattin
Dan Tomaszewski has a conversation with Lisa Shorr, Image and Brand Expert - an upcoming speaker at GlueX.
Dan and Lisa discuss what perception means to your MSP, the importance of networking, and how much a dress code can impact your business.
Connect with Lisa:
Website: http://www.securefuturetech.com/
Website: http://www.shorrsuccess.com/
Linkedin: https://www.linkedin.com/in/lisashorr/
Twitter: @Lisa_Shorr
Sign up for GlueX: https://www.gluex.co/
This week Dan Tomaszewski has a conversation with Nigel Moore of The Tech Tribe.
Dan and Nigel talk about if social media marketing is worth it, what constitutes high priority, and customer experience.
Connect with Nigel:
Website: https://thetechtribe.com/
Twitter: @nigel_moore
Linkedin: https://www.linkedin.com/in/nigelgmoore/
This week Dan Tomaszewski has a conversation with Ben Saunders - Polar Explorer and speaker at GlueX on May 4th.
Dan and Ben talk about how to stay motivated, how to distribute your energy to achieve and maintain success, and how to get out of your own head. This episode is an adventure - so make sure to listen!
Connect with Ben:
Website: https://bensaunders.com/
Twitter: @polarben
Linkedin: https://www.linkedin.com/in/ben-saunders-polar/
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Sign up for GlueX: https://www.gluex.co/
Dan is back with a BONUS episode featuring Dave Sobel of MSP Radio.
Dave released a controversial podcast where he advocated for an E-Commerce approach to managed services - and received a lot of objections. In this BONUS episode, Dan brings the objections right to Dave and debates the merits of an E-Commerce model for the entire channel to hear.
Original MSP Radio Podcast:
https://www.youtube.com/watch?v=sQJcAmfMdXw
Connect with Dave:
https://www.linkedin.com/in/davesobel/
https://www.youtube.com/channel/UCu0s5jO5LM-iLZgOK_seAzA
https://www.businessof.tech/
https://www.facebook.com/mspradionews/
https://twitter.com/MSPRadioNews
Dan Tomaszewski has a conversation with Michael Pugh, Digital Ad Expert and
Director of Digital Marketing at Kaseya.
Dan and Michael explore the new changes coming to the digital ad space. Starting off with a summary of the changes, the two dive into data privacy, whether an MSP should pay an agency, and what the future may hold for MSP's digital ads.
Connect with Michael:
LinkedIn: linkedin.com/in/mjpugh
Dana Liedholm guests hosts for this conversation with Crystal McFerran of The 20 & Andra Hedden of Marketopia.
Dana, Crystal, and Andra discuss women in tech, from their personal experiences, to how to grow one's network - to the mentorship of the upcoming women & men in the field.
Connect with Crystal:
LinkedIn: https://www.linkedin.com/in/crystalmcferran/
Website: https://www.the20.com/
Connect with Andra:
LinkedIn: https://www.linkedin.com/in/andra-hedden-baaa4636/
Website: https://marketopia.com/
Dan Tomaszewski has an impromptu conversation with Andrew Moon of Orange Nomad.
Dan and Andrew hop on a call to have a conversation about the Advanced Tactics of LinkedIn. Jumping around from how to get engagement on posts, things not to do on the platform, and business pages - this relaxed conversation is an easy listen with strong insight.
Connect with Andrew:
LinkedIn: https://www.linkedin.com/in/andrewmoonorangenomad/
Twitter: https://twitter.com/theorangenomad
Website: https://www.orangenomad.com/
Dan Tomaszewski interviews Joe Noonan & Naj Raza of Kaseya.
Dan and the guests get right to talking about backup, with the conversation ranging from the common mistakes MSPs are making - to the recent storm in Texas that highlights the importance of backing up your data.
Connect with Joe:
LinkedIn: https://www.linkedin.com/in/josephnoonan/
Website: https://www.unitrends.com/
Connect with Naj:
LinkedIn: https://www.linkedin.com/in/najaf-naj-raza-87835b48/
Website: https://msp.unitrends.com/
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