Radial and Two Boxes Bring Returns Management into Focus

The New Warehouse Podcast

The New Warehouse Podcast
Radial and Two Boxes Bring Returns Management into Focus
Sep 23, 2026
Kevin Lawton

Returns management is often treated as a necessary headache on the edge of warehouse operations. On this episode of The New Warehouse Podcast, Kevin is joined by Kyle Bertin, co-founder and CEO of Two Boxes, and Shauna Bowen, EVP and Chief Digital and Transformation Officer at Radial.

Two Boxes provides technology for processing returns inside fulfillment and distribution centers. Radial is a global 3PL serving e-commerce and B2C brands. Together, Kyle and Shauna explore why returns deserve more attention. 


Learn more about Third Wave Automation here.


Follow us on LinkedIn and YouTube.

Support the show
Episode Artwork Radial and Two Boxes Bring Returns Management into Focus 42:18 Episode Artwork Building the Warehouse of the Future Like Legos: Toyota Automated Logistics 44:18 Episode Artwork Before Adding a Warehouse, Maximize the One You Have 45:04 Episode Artwork Warehouse Flexibility: Inside Carhartt’s Automation Strategy 49:18 Episode Artwork Physical AI Orchestration for Warehousing Starts with Software 35:37 Episode Artwork Leading Well at a 3PL: Jim Heffernan of The Armstrong Company 37:57 Episode Artwork Freight Claims: Closing the Warehouse Evidence Gap 34:41 Episode Artwork Chemical Warehousing: Safety, Technology, and Resilience 39:36 Episode Artwork Toyota Material Handling: Insights on Forklift Technology with Brett Wood 42:28 Episode Artwork Physical AI in Warehousing: Berkshire Grey 41:11 Episode Artwork Frozen Fulfillment: Cost, Data, and Transportation Waste 39:09 Episode Artwork Peer Robotics: When Warehouse Robots Become Operational Peers 37:10 Episode Artwork 3PL Leadership: Build Culture Before Adding Technology 50:59 Episode Artwork AI Agents in Warehouse Operations with Traba 48:49 Episode Artwork The New Warehouse Amazon List: 7 Rules for Smarter Warehouse Automation 48:28 Episode Artwork Unit AI: They Don’t Sell Robots, They Sell Capacity 49:19 Episode Artwork The E-Com 3PL Playbook: Win Brands, Scale Ops, & Protect Margins 1:12:18 Episode Artwork Parcel Carrier Diversification Strategy for Better, Faster Delivery 35:21 Episode Artwork Protecting Margins in Fulfillment with River Plate 40:01 Episode Artwork AI-Enabled Warehouses: Insights from Dr. Jim Tompkins 48:55 Episode Artwork Approachable Warehouse Automation from Big Joe 43:05 Episode Artwork Social Commerce Fulfillment Powers Modern 3PL Success 33:08 Episode Artwork Warehouse Automation Strategy Starts with Software 47:00 Episode Artwork Barrett Distribution Centers: How 3PLs Build Trust to Retain Brands 44:55 Episode Artwork Interact Analysis: Inside the 2026 Warehouse Automation Market 1:05:06