Customer service? What does that really mean? Is the customer always right? This week I caught up with Monique Richardson to talk all things Customer service and in particular managing difficult Customer behaviour. Monique specialises in Service leadership and is a Customer service speaker, trainer and coach.
Monique and I had so much to talk about in this chat, we both share a love of Retail and both have been working in this field for decades. We talked about why Customer expresses difficult behaviour, how to deal with unacceptable behaviour and also the art of not taking it personally. Plus also how to empower staff for better customer outcomes and also customer service leadership. In these times of faster and better customer experience - have a listen to this chat! I am sure you are going to take away some great recommendations.
About me: My name is Samantha McIntyre and after 30 years in business and technology - from starting out on the helpdesk to getting to and staying in the C suite, being on Executive boards, and being a mother and entrepreneur! I am passionate about helping women in their careers. What I have enjoyed the most in my roles is helping those around me succeed - particularly women!
I have lead technology teams for some of the biggest businesses and brands in Australia and the world such as Tesco, Loreal, Coles, Woolworths, and Sportsgirl. So if you're looking for someone who knows what it is like to be a woman in business and technology plus being a mother and an entrepreneur then you've come to the right place.
Contact: Website: https://www.lady-leadership.com/ LinkedIn: Samantha McIntyre Twitter: sjmcintyre1 Facebook: @Samantha McIntyre Instagram: @sammijmac and @lady.leadership